Mercure Arras Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,311 reviews

ALLSAFE approved hotel

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Mercure Arras Centre Gare Hotel
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+ 22 Services

Hotel extras

  • A 2-min walk from the SNCF station & just 5 min from the Arras city center

  • Downtown, a few minutes' walk from the train station and historic center

  • Restaurant offering cuisine made with fresh, seasonal ingredients

  • 538-sq.ft. air-conditioned fitness room with natural light

  • Secure public car park (fee required)

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000 arras
france

Fax: (+33)3/21238889

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE:  GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS:50.287025, 2.778495

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le 58

Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you'll find new suggestions based on our Chef's market. Nice to see you again!

Our accommodation(s)

All our rooms have been refurbished. Choose your category: Standard room, or Family or Privilege rooms offering a wider range of amenities. You'll love the Nuxe products available in the bathroom.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,200

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

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ALL Rating 4.5/5

3,311 reviews

TripAdvisor Rating 4.0/5

1,075 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good

Customer review rating 5.0/5

Cecile Families - 05/01/2022 Confirmed reviews ALL

Modern hotel - extremely pleasant and comfortable - great restaurant. Fantastic staff - full of attention and excellent customer service.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. We are happy you did enjoy your stay in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore - Service réception.

Our regular stopover

Customer review rating 4.0/5

Paul H. Families - 20/12/2021 Confirmed reviews ALL

We often stay overnight here to break the journey when visiting family in France. Always a friendly welcome and comfortable rooms. Parking is easy and convenient. This time, because of new restrictions on travel between the UK and France, we confined ourselves to our room and used room service for meals. Sadly room service was rather slow: our evening meal was only just warm when it arrived, and we had to go and ask what had happened to our breakfast order. I'm sure this was a one-off, though, and in every other respect the hotel lived up to all our expectations.

Dear PAUL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 18 to 19th of December. It is always a pleasure to hear from you. I so sorry about the room service, please be sure that you comment had been heard and thank you so much for your understanding. Thank you again for sharing your experience, and we hope to see you for a next visit soon. Sincerely, Anaëlle - Receptionniste

Friendly welcome

Customer review rating 4.0/5

Louise H. Couples - 17/12/2021 Confirmed reviews ALL

We were impressed with the friendly and efficient front desk staff and found the room comfy and well equipped. The hotel is convenient.y situated, walking distance from the main square in Arras

Dear LOUISE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 15 to 16th of December. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionniste

Excellent 👌

TripAdvisor rating 5.0/5

Do V 10/12/2021 TripAdvisor review

Very nice hotel located just next to the railway station, to the city center, the beautiful cathedral, the Christmas market, the beautiful little boutiques. The bed are comfortable, the rooms are clean and nice. I love the friendliness of the staff, the hotel atmosphere, the bar and the restaurant 58.

Dear Madam, We thank you very much for this lovely comment and excellent note ! We are happy that you enjoyed your stay at Mercure Arras and hope to have the pleasure to welcome you again very soon. Best regards Marjorie - Chef de réception

Well located, nice modern room but mattress could be better

Customer review rating 4.0/5

Gav Couples - 09/12/2021 Confirmed reviews ALL

Overall good - it would be excellent but the mattress was very soft leading to a sore back. However, it’s a very nice hotel with helpful and professional staff. Nice room aside from the mattress x

Dear GAVIN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 02 to 03rd of December. It is always a pleasure to receive positive feedback. And it was a delight to welcome you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry that the mattress did not suit you. But again thank you very much for sharing your experience, and we are hoping to see you for a next visit as pleasant as the previous one. Sincerely, Anaëlle- Receptionnist

Great Stay

Customer review rating 5.0/5

Ilias C. Solo - 04/12/2021 Confirmed reviews ALL

Booked an overnight stay at your Mercure Arras hotel. Experienced a very friendly and warm service by all staff members, had a fantastic dinner at the restaurant and the breakfast was excellent with a wide variety of products. Will definitely stay again. Thank you

Dear OUSAMA ILIAS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 27 to 28 of November. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionniste

Very comfortable stay, great breakfast, and strong WiFi

Customer review rating 4.5/5

Lourdes Families - 15/11/2021 Confirmed reviews ALL

I was very happy with my stay in this Mercure hotel. My mother and I stayed in a double bed room with a twin bed. We liked the French style of having the toilet separate from the shower and sink. We stayed 3 separate times in two weeks and the staff was kind enough to let us use the luggage room each time. The breakfast crew was always checking things out to make sure everyone had what they needed. The variety was satisfying. I loved how the lobby was decorated for Halloween- it's nice to be in a space that likes to celebrate and make their guests feel more at home. The hotel was much bigger than what it seems. There are many sitting areas around and the bar area is very inviting. A very special employee was Annaelle! She helped me set-up the reservation and basically did everything for my mother and I. She spoke very good english and always paid close attention to you at the front desk. By the last stay she had everything in the room prepared with previous requests- including the extra pillows, water and a quiet room! She also helped me sign up for the loyalty progam. The rooms only had one pillow for each "space" and we are used to sleeping with more than one pillow. Especially if they aren't "fluffy". Anaelle made sure we were comfy. Another employee named Ophelia also made our request come true one late night by getting a pillow from another room (don't worry she replaced the room's pillow the next morning). Unfortunately the air conditioning had already been turned off... the nights are not quiet so having the window open the first night was not good. The front desk was able to move us to a quieter room, but having the dust and pollen come in was not good for allergies. There was also no way to call the front desk from the room, the phone was disconnected/not working. So we had to walk downstairs when we needed something. Another weird thing was that the shower seemed to be missing the big shower head. The holder was there but not the head... There was only a handheld one which wasn't comfortable if you had to wash your hair/ if you're tall.

Dear LOURDES, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception Team
Customer review rating 3.0/5

Mirek Couples - 10/11/2021 Confirmed reviews ALL

The first impression was not so good with the corridors looking old and not fresh. Room was ok but nothing special. Restaurant was nice with attentive service

Dear guest, Thank you for taking the time to share your feedback after your stay at Mercure Arras Centre Gare. I am surprised with your comment about the corridors looking old, because our hotel has been completely refurbished recently. May I ask you if you are refering to our hotel or could it be another hotel where you stayed recently ? Sincerely, Marjorie - Chef de réception

Good location and recently renovated.

Customer review rating 4.0/5

Carl Families - 08/11/2021 Confirmed reviews ALL

Friendly staff, renovated room and hotel, good breakfast, car parking underneath hotel.

Dear Mister V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - Receptionniste

A disappointing stay.

Customer review rating 2.5/5

Francis Couples - 01/11/2021 Confirmed reviews ALL

On arrival at the hotel, reception provides you with a simple map of the area, which has numbers against various sites of interest – but no legend, so you have no idea what the sites are. You have to go to the tourist office for a decent map. Fortunately it’s only 10 minutes’ walk away. By the bathroom sink (room 303), the soap dispenser fixed to the wall would not provide any soap although it was full and we tried all the usual options we could. In the end we used the dispenser in the shower. We left a message for the cleaner, and it was sorted by the evening when we returned. Breakfast was frustrating because things were not where you expected to find them, (eg: the butter is not on the same table as the breads and pastries; the cranberries and raisins which are supposed to go with cereals are not next to the cereals), and a coffee machine was confusing to operate and ran very slowly, frustrating a number of people. The cups are all too small, so you end up going twice in search of hot drink refills. Supper in the restaurant on 30/10 was frustrating because the service was so slow that we left after the main course, not wishing to wait for dessert. On our second night we discovered after one of us had showered that we had been left with only one large towel instead of the two we had had the previous night. The toilet paper in the hotel is thin single-ply and pretty useless. Many of the parking bays in the underground garage near the connecting hotel lobby are chained off, meaning one has to park further away, which is not ideal when dragging suitcases, shoulder bags, etc… It seems pretty clear that whoever is responsible for this hotel is not doing the rounds with the eyes of a customer, otherwise many of these issues would have been noticed and resolved. The plus points for the hotel are that it is quite central, and provides for relatively secure parking. The bed is comfortable, and you can open the windows when the room feels too stuffy.

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie - Chef de réception

Overnight Stay

TripAdvisor rating 5.0/5

lahdedah2019 27/10/2021 TripAdvisor review

We were held up by an 8 hr delay at ChannelTunnel from Uk and were unable to reach our booked hotel in Orleans. The staff at Arras tried to cancel our booking and called me back when we were cut off - Excellent stay -all staff were very helpful and courteous and parking was in underground car park just across road with door access to hotel. Lift access to rooms and our meal was lovely. Thank you

Dear Sir, Madam, Thank you very much for your very nice comment. We hope to welcome you for a next stay. Best regards, Sabrina - Front Office Manager

Another comfortable stay

Customer review rating 4.0/5

Keith &. P. C. Couples - 20/10/2021 Confirmed reviews ALL

We stayed five nights for bed and breakfast. We had a comfortable, quiet room and several enjoyable interludes in the bar fro drinks. Arrival was very easy because I'd checked in online. It would be a good idea if the hotel could issue a paper bracelet to wear on one's wrist after first producing one's "passe sanitaire" at reception to avoid having to produce these passes every morning at breakfast or in the bar.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have taken in note your remarks about the sanitary pass. Sincerely, Sabrina Iglesias - Chef de réception

Everything perfect

Customer review rating 5.0/5

Simon Business - 13/10/2021 Confirmed reviews ALL

Great room, great meeting desk, very good service and price is correct for this standing

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Great location, clean and comfy

Customer review rating 4.5/5

John Couples - 11/10/2021 Confirmed reviews ALL

Secure car park. The hotel was extremely clean and the staff very polite. Well stocked bar and decent breakfast. Room very comfortable. The only issue was that the tables hadn’t been cleared in the bar when we arrived.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Quick overnight stop

Customer review rating 3.5/5

Anonymous Couples - 29/09/2021 Confirmed reviews ALL

Booked this hotel as it’s in a good location for a late Eurotunnel crossing. Staff were friendly and efficient on checking in and out. Breakfast was good. Unfortunately for us there was a large conference happening so only 1 room was available for booking (room 109). Room was a little bit tired and perhaps given to ppl travelling with animals usually. Would stay at this hotel again but not in the same room!

Dear Guest, Thank you for taking the time to share your feedback. We are sorry if you were disappointed by the room. We have to change the carpet next month. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Well located hotel with a friendly welcome

TripAdvisor rating 3.0/5

Mark W 27/10/2020 TripAdvisor review

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

Short overnight stay

TripAdvisor rating 5.0/5

Offsetlinks Solo travel - 07/12/2019 TripAdvisor review

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

one night in Arras

TripAdvisor rating 5.0/5

jeanyvesmerchez Business - 16/11/2019 TripAdvisor review

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

Lack of information

TripAdvisor rating 2.0/5

FellowTraveler247234 Couples - 28/09/2019 TripAdvisor review

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.

Dear Sir, Madam, Thank you for taking the time to give us your opinion. I'm sorry you were disappointed with your stay. We apologize for any inconvenience related to air conditioning. We are installing it in all rooms and the system should be connected soon. We look forward to welcoming you back to Mercure Arras for a future stay. Sincerely, Sabrina - Front Office Manager

most things very good BUT........

TripAdvisor rating 3.0/5

867nigeld Couples - 08/09/2019 TripAdvisor review

location fine; decor brilliant, attitude of staff good BUT the room awful. Refurb directly above the room heavy duty drilling and no mention at book in about the disturbance. On enquiry this was from 9am to 5pm everyday and will go on for some weeks. This was dishonest of hotel management. A notice in obne of the lifts stated it was all really good news...... NOT SO. We obtained a change of room after complaining - so why block the renting of that bad room (no 201) to start with. So much for being an ACCOR silver points holder.

Dear Sir, We are sorry if you were disappointed by your stay. We understand that the noice was a problem but we have to make the refurbishment in order to offer a better experience to our guests. We hope to welcome for a next stay with a new hotel. Regards, Sabrina - Front Office Manager

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