Mercure Arras Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.8/5 1,567 reviews

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Mercure Arras Centre Gare Hotel - Image 1
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Mercure Arras Centre Gare Hotel - Image 4
58 boulevard Carnot, 62000 ARRAS, France

Description

Hotel extras

  • Downtown, a few minutes' walk from the train station and historic center

  • Restaurant offering cuisine made with fresh, seasonal ingredients

  • 538-sq.ft. air-conditioned fitness room with natural light

  • Secure public car park (fee required)

  • 7 meeting rooms including 1 auditorium with 300 seats

Our accommodation(s)

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000 ARRAS
France

GPS:50.287025, 2.778495

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le 58 restaurant

Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you will find new suggestions based on our Chefs market. Nice to see you again.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,567 reviews

Customer review rating 5.0/5

Andrew S. Families - Confirmed reviews ALL

First time at this hotel as a stop off after the channel tunnel crossing and will definitely use from now on every time I visit France.

Dear Guest, Thank you you for sharing such a nice review. We are happy to hear you did enjoy your stay with us, especially our friendly staff. Customer service is our priority so such comment is precious to us. We will share your comments with our team. We are hoping to see you again verry soon, Kind Regards, Aurora - Service Réception.

Customer review rating 4.0/5

Matthew R. Families - Confirmed reviews ALL

We really like your hotel for its location. It offers a great stop over point on the way back from skiing. The one thing we wish we could change though is the room heating. It is set to only be in heat mode. We like to sleep in a cool bedroom, and even when the thermostat is turned down/off and the window is open, the room still gets too hot. It would be far better if you allowed the aircon unit to work in cooling mode so we could get a good night of sleep.

Dear Guest, Thank you you for sharing your opinion following your stay in our hotel. We are happy to hear you did enjoy your stay with us, especially the location. Concerning the heating/cooling system, we have a general mode, so during winter it is the whole hotel that is in heating mode. We invite you next time to ask at the front desk for a fan. We take into account all your remarks in order to improve our services. Customer service is our priority so such comment is precious to us. We will share your comments with our team. We are hoping to see you again verry soon, Kind Regards, Aurora - Service Réception.

Customer review rating 4.5/5

Olexandra A. Families - Confirmed reviews ALL

We were en route to the coast and arrived late and left early. We wished we could have stayed longer to make the most of the games available in the attractive bar area for the benefit of the child with us . The warm and jolly welcome from reception was very appreciated , as was the attitude of the bar and restaurant staff who were attentive and friendly and took great care over our granddaughter's peanut allergy. To overcome a delay with dessert in the evening meal dessert was brought to our room. at our request. Underground car-parking in a public car-park with direct access to the hotel was very convenient, though there were a few steps to negotiate in addition to the lift. Guests' lifts to the rooms were separately located away from reception and beside the restaurant. Slightly disorientating but not a problem

Dear Guest, Thank you for this kind Review ! We are delighted to read that you appreciated your short stay in our Hotel ! We hope to welcome you back again very soon ! Kind Regards, Aurelie-Front Desk.

Customer review rating 4.0/5

Valerie R. Business - Confirmed reviews ALL

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Chère cliente, Nous vous remercions chaleureusement pour ce très avis suite à votre séjour au Mercure Arras Centre Gare ! Nous sommes ravis d’apprendre que votre séjour vous a apporté entière satisfaction, notamment grâce à la propreté de nos locaux et au professionnalisme de nos équipes. Nous avons bien pris en compte vos remarques, en particulier concernant l’insonorisation face à l’extérieur. En effet, le boulevard peut parfois être animé ; ce point sera transmis à notre service technique afin d’y apporter toute l’attention nécessaire. Nous ne manquerons pas de partager votre retour avec l’ensemble de nos collaborateurs dans une démarche d’amélioration continue de la qualité de nos services. Excellente soirée à vous ! Bien cordialement, Léa - Service Réception

Customer review rating 5.0/5

Jane G. Families - Confirmed reviews ALL

All good

Dear Guest, Thank you for sharing such an excellent review ! We are happy to hear you did enjoy your stay with and that you appreciated all our services. Customer service is our priority so such review is precious to us. We take into account all your remarks and we will share your comments with all our team. We hope to welcome you back very soon, Kind Regards, Aurora - Service Réception.

Other web-users rate our hotel

  • 679 reviews 9.6/10 Location
  • 842 reviews 8.4/10 Room
  • 1,065 reviews 9.7/10 Service
  • 5 reviews 9.1/10 WiFi
  • 515 reviews 9.1/10 Breakfast
  • 382 reviews 8.5/10 Food
  • 309 reviews 9.5/10 Cleanliness
  • 230 reviews 9.5/10 Vibe

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