Mercure Arras Centre Gare Hotel 4 stars

A pleasant stay during lockdown. Staff did very well given restrictive circumstances

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

As always, nice welcome. The room wasnt quite as nice as the previous visits but perfectly adequate. Breakfast and dinner both good as usual and handy parking

personnel agreable

Very comfortable hotel with helpful, friendly staff. Room was spacious and the bar and restaurant experiences were excellent.

Good reception, easy to get in, great room, great breakfast.

Well located, good facilities, clean, quiet, one of the best in Arras, personal was Pleasant and welcoming. Breakfast was good, what you can expect from an Accor / Mercure and on top the price is good. Points to improve: I had to park on the street, no idea on parking availability. The layout of the hall is a bit quirky, no idea on what where the facilities available or what things i could do. IT was to me to ask, yes, but perhaps a question upon check in "do you have a car, do you know this hotel, do you…" would help.

Clean, comfortable room with good air conditioning- required as temperature reached 37 degrees during our stay. Good airy light bathroom and separate W.C. Plenty of hand sanitizer available on entry and exit to hotel. A bit bemused by how breakfast regime changed over the 4 day stay but assume hotel were complying with all regulations. Pleasant dining area for breakfast.

Had to wait 50 minutes for room despite completing on lone check in and arriving within the stated timescales. The same thing happened last year. Overcharged by your hotel for room rate and bar charges we didn’t make on Preauthorised credit card payment. Not at all happy

Close to everything but not in the middle Will stay again

We stayed for 1 night with our 2 young children. We were greeted on arrival and explained the procedures due to covid 19. The room was lovely, clean and big with a nice view. The complimentary drinks and children's gifts in the room were great. We were able to walk into town very easily. Parking was easy too but I always think I'm.being ripped off when I have to pay on top of my room price! The breakfast the next morning was served in compliance to Covid-19 regulations and was very nice. I had to contact the hotel to query a payment and they got back to me extremely quickly and were very helpful. I'd definitely recommend this hotel and would return again.

Comfortable clean room. Disappointing evening meal.

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.