Mercure Arras Centre Gare Hotel 4 stars

TripAdvisor rating 4.0/5 981 reviews
Mercure Arras Centre Gare Hotel
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Room 1

Number of guests
Children's age

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  • I earn Status & Rewards points

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  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • beIN SPORTS

  • Paying private and secure car park

  • A 2-minute walk from the SNCF train station and 5 minutes from Arras city center

  • A friendly and helpful team

  • 7 meeting rooms and 1 auditorium

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000
arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Contact email

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE :   GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Our accommodations

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Family Superior Room - 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard room for 1 person

  • Max. number of persons: 1
  • Area: From 17

Our restaurants and bars

LE 58

Type of cuisine: French

Restaurant closed at lunchtime on Saturdays, Sundays and public holidays.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,200

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,322 reviews

tripadvisor

TripAdvisor Rating 4.0/5

981 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Short overnight stay

TripAdvisor rating 4.0/5

Offsetlinks Solo travel - 07/12/2019 TripAdvisor review

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

Probably the Mercure hotel I prefer

Customer review rating 4.4/5

Rachida Families - 26/11/2019 Confirmed reviews ALL

We had a very pleasant stay with my daughter of 7 year old. The hotel is very well located, easy to find. It is very clean and breakfast is gorgeous. People were very kind with us and dinner was excellent as well. I have planned to come back to visit the Christmas market with my both daughters this time ;)

Very good stay

Customer review rating 4.4/5

Craigf Couples - 25/11/2019 Confirmed reviews ALL

A really nice stay at a good hotel with pleasant and efficient staff. Only one issue was the bill, I appear to have been charged twice. Hopefully customer service will deal with it for me.

one night in Arras

TripAdvisor rating 4.0/5

jeanyvesmerchez Business - 16/11/2019 TripAdvisor review

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

Another stay in a favourite hotel

Customer review rating 4.4/5

Keith C. Couples - 14/11/2019 Confirmed reviews ALL

Professional, friendly staff in reception, restaurant & bar. Good food. Good location.

Always a good experience

Customer review rating 4.4/5

Anonymous Couples - 29/10/2019 Confirmed reviews ALL

Central hotel with secure parking, refurbished public areas and, with privelage rooms a good size although not all have been refurbished yet. Reception staff always helpful and friendly. Breakfast ok

Great hotel in a great city

Customer review rating 4.4/5

Richard T. Couples - 28/10/2019 Confirmed reviews ALL

Had to stay in Arras due to uncertainty of making it to the train back to Paris. The room was comfortable and clean. The reception and bar staff were polite and helpful

Bellow average

Customer review rating 4.4/5

S B. Couples - 15/10/2019 Confirmed reviews ALL

No Aircon, thee room was hot ,I’ve stayed several times and the Aircon does not work anytime , also someone deflated one of my vehicle tyres in car park

Dear Sir, Thank you for taking the time to give us your opinion. I'm sorry you were disappointed with your stay. We are in the process of installing individual air conditioning/heating in each room. This system will soon be put into service and will allow each customer to adjust his own temperature. I'm also sorry that someone deflated your car tire. I invite you to report this to the staff at the underground car park. We look forward to welcoming you back to the Mercure Arras. Sincerely, Sabrina Iglesias - Chef de réception
Customer review rating 4.4/5

Adam Couples - 15/10/2019 Confirmed reviews ALL

Overall it was good but the car parking is confusing both finding your way into the car park in the car and up into the hotel, plus how much it costs for your customers. Perhaps you can put clearer information on you page?

Enjoyable short overnight stay

Customer review rating 4.4/5

Nicholas Couples - 07/10/2019 Confirmed reviews ALL

W arrived late but the hotel is easy to find with very convenient parking adjacent to the hotel with direct lift access to the lobby. We were made to feel welcome despite the late hour. The room was large and comfortable. We enjoyed a very nice glass of white wine each from the bar with our voucher. Check out was quick and efficient.

Pleasant but disappointing

Customer review rating 4.4/5

Mike A. Couples - 02/10/2019 Confirmed reviews ALL

The staff were very helpful. However we were disappointed that the air conditioning was not working and no mention of this was made at the time of booking and pre-paying. Then there is your discount for being a member of leclubaccor. We are over 70 years of age and believe we are entitled to free breakfast. We were advised by email that to have this entitlement we could not have the clubaccor discount so we accepted this and paid the full price. There seems little point in being a member of leclubaccor when the points are almost valueless.

Dear Guest, Thank you for taking the time to give us your opinion. I'm sorry you were disappointed with your stay. Please note that the advantages of the Accor card (discount) cannot be combined with another advantage (breakfast offered). We apologize for any inconvenience caused by the work. We try to reduce as much as possible the inconvenience for customers. We look forward to welcoming you back to Mercure Arras for a future stay. Sincerely, Sabrina Iglesias - Chef de réception

Comfortable with no problems

Customer review rating 4.4/5

Anonymous Couples - 02/10/2019 Confirmed reviews ALL

A comfortable well equipped room with very good breakfast. Staff were helpful and assisted with car parking problem.

One night stay en route

Customer review rating 4.4/5

Ruth Couples - 29/09/2019 Confirmed reviews ALL

It was a lovely room. Friendly staff. No problem with accommodating of our bikes in hotel storage. Payment for underground garage parking and not enough space to pull up in front of hotel to take bikes off car . Continental Breakfast was very small and far too expensive at 8 euros for one very small not very warm coffee and one croissant/piece of bread.

Lack of information

TripAdvisor rating 4.0/5

FellowTraveler247234 Couples - 28/09/2019 TripAdvisor review

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.

Dear Sir, Madam, Thank you for taking the time to give us your opinion. I'm sorry you were disappointed with your stay. We apologize for any inconvenience related to air conditioning. We are installing it in all rooms and the system should be connected soon. We look forward to welcoming you back to Mercure Arras for a future stay. Sincerely, Sabrina - Front Office Manager

MRS M C.

Customer review rating 4.4/5

M C. Families - 27/09/2019 Confirmed reviews ALL

Greeted upon arrival with a smile, all staff spoke to us in English which was a great help as our French is limited. Nothing was too much trouble. Rooms were very clean and the restaurant served very nice food. A great stay thank you very much.

Suited our Needs Perfectly

Customer review rating 4.4/5

Ew P. Couples - 22/09/2019 Confirmed reviews ALL

We had a very busy schedule in Arras and needed a hotel that provided for all our needs. We enjoyed the buffet breakfast - great choices and the bar and restaurant came in very handy. Our room was spacious (Privilege Rome). Yes renovations were in progress however caused little disruption for us. Very close to the station and an easy walk into the centre of town. Would definitely recommend. The evening menu in the restaurant is a little limited but there are many other options nearby if required. We received a welcome drink as Accor Plus members.

A convenient location for our Somme Commemorations in Longueval and Martinpuich.

Customer review rating 4.4/5

Richard B. Couples - 18/09/2019 Confirmed reviews ALL

Very pleasant and comfortable overnight stay with a good supper and breakfast.

A pleasant surprise.

Customer review rating 4.4/5

Marilyn Couples - 10/09/2019 Confirmed reviews ALL

Hotels near stations are not always the most comfortable or welcoming but this hotel was the exception. The staff were welcoming and helpful, the room was very comfortable with an excellent bathroom. Service at the bar was very good and we enjoyed a first class dinner in the restaurant . We will revisit on return to Arras.

Okay stay in an okay hotel!

Customer review rating 4.4/5

Alison Couples - 09/09/2019 Confirmed reviews ALL

Hotel was nice and clean and public areas were very modern. However, some rooms were being renovated and work started before 9am. We were leaving early so it didn’t effect us but we met a few disgruntled guests that had been woken up by the noise and the hotel staff were less than sympathetic about it! So might be worth checking if there is any planned work before you stay! Also, there was no air conditioning so the room got a bit stuffy at night. In the morning we noticed the cleaning cupboard was full of fans but we were not told these were available on request before our stay or at check-in so never thought to ask. Also, we got charged twice....I’m still trying to get this issue sorted with them and my bank!

Good quality hotel made for a relaxing overnight stay

Customer review rating 4.4/5

Jane T. Couples - 08/09/2019 Confirmed reviews ALL

Stopped here for an overnight stay on way back to tunnel from Burgundy. Hotel centrally located with underground parking for our car. Rooms very well equipped and made for a relaxing stay after a long drive. Breakfast was good and overall staff very helpful

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