Mercure Arras Centre Gare Hotel 4 stars

Your staff are lovely and do what they can but there is clearly a management problem concerning the food proposed and the deeply depressing room service. Your dinner menu is simply awful (Soggy, third rate fois gras, a ham omelette or a carbonnade flamand with chips was the only offer available). The round cloche on the square plate allowed the hot food to cool and congeal while the first course was consumed. Breakfast was equally awful. One lonely cup of luke-worm coffee, very ordinary patisserie and poor industrial bread. No way to start another huge day. We recently stayed in a well-run hotel et Meze where a full nourishing hot breakfast could still be eaten in a spaced out dining-room with as much coffee as a man needs. Before arriving in Arras, we were wondering what particular efforts managemet might have made to ensure that their guests enjoyed a certain compensation for coming to your hotel under such difficult circumstances. What was clear on arrival and even clearer when eating your poor meals off a tray perched on the bed was that you have no effort whatsoever. I know is life is difficult for us all and travelling for business is currently hell. Your job is to ensure that each guest's day ends and starts with a little moment of joy so that on leaving one could say, "That was nice, they really did their best".

The hotel is really easy to locate from the motorway but still in the town. It has secure underground parking up to 2.8m in height so people travelling in tall vehicles can easily access the car park. There is an internal lift direct from the carpark to the hotel lobby. The reception staff are absolutely charming, efficient and understanding. I have never had better in France. The whole place is interestingly decorated. We could not use the bar or restaurant because of Covid rrestrictiona but we had wine and food brought to us by room service. There are vegetarian options on the menu. No complaints at all.

A pleasant stay during lockdown. Staff did very well given restrictive circumstances

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

As always, nice welcome. The room wasnt quite as nice as the previous visits but perfectly adequate. Breakfast and dinner both good as usual and handy parking

personnel agreable

Very comfortable hotel with helpful, friendly staff. Room was spacious and the bar and restaurant experiences were excellent.

Good reception, easy to get in, great room, great breakfast.

Well located, good facilities, clean, quiet, one of the best in Arras, personal was Pleasant and welcoming. Breakfast was good, what you can expect from an Accor / Mercure and on top the price is good. Points to improve: I had to park on the street, no idea on parking availability. The layout of the hall is a bit quirky, no idea on what where the facilities available or what things i could do. IT was to me to ask, yes, but perhaps a question upon check in "do you have a car, do you know this hotel, do you…" would help.

Clean, comfortable room with good air conditioning- required as temperature reached 37 degrees during our stay. Good airy light bathroom and separate W.C. Plenty of hand sanitizer available on entry and exit to hotel. A bit bemused by how breakfast regime changed over the 4 day stay but assume hotel were complying with all regulations. Pleasant dining area for breakfast.

Had to wait 50 minutes for room despite completing on lone check in and arriving within the stated timescales. The same thing happened last year. Overcharged by your hotel for room rate and bar charges we didn’t make on Preauthorised credit card payment. Not at all happy

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.

location fine; decor brilliant, attitude of staff good BUT the room awful. Refurb directly above the room heavy duty drilling and no mention at book in about the disturbance. On enquiry this was from 9am to 5pm everyday and will go on for some weeks. This was dishonest of hotel management. A notice in obne of the lifts stated it was all really good news...... NOT SO. We obtained a change of room after complaining - so why block the renting of that bad room (no 201) to start with. So much for being an ACCOR silver points holder.