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Mercure Arras Centre Gare Hotel 4 stars

Customer review rating 4.4/5 3,123 reviews

ALLSAFE approved hotel

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Mercure Arras Centre Gare Hotel
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+ 22 Services

Hotel extras

  • A 2-min walk from the SNCF station & just 5 min from the Arras city center

  • Downtown, a few minutes' walk from the train station and historic center

  • Restaurant offering cuisine made with fresh, seasonal ingredients

  • 538-sq.ft. air-conditioned fitness room with natural light

  • Secure public car park (fee required)

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000 arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE :  GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Hotel services

Le 58

Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you'll find new suggestions based on our Chef's market. Nice to see you again!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 98 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 2 connecting rooms
    • 98 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Centre Européen Additional charge
    • Near the property
    • 800 parking spaces
    • Public
    • Parking opened 24/7
    • Parking with security service
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Board games available

Our accommodation(s)

All our rooms have been refurbished. Choose your category: Standard room, or Family or Privilege rooms offering a wider range of amenities. You'll love the Nuxe products available in the bathroom.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,200

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,123 reviews

TripAdvisor Rating 4.0/5

1,054 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Everything perfect

Customer review rating 5.0/5

Simon Business - 13/10/2021 Confirmed reviews ALL

Great room, great meeting desk, very good service and price is correct for this standing

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Great location, clean and comfy

Customer review rating 4.5/5

John Couples - 11/10/2021 Confirmed reviews ALL

Secure car park. The hotel was extremely clean and the staff very polite. Well stocked bar and decent breakfast. Room very comfortable. The only issue was that the tables hadn’t been cleared in the bar when we arrived.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Quick overnight stop

Customer review rating 3.5/5

Anonymous Couples - 29/09/2021 Confirmed reviews ALL

Booked this hotel as it’s in a good location for a late Eurotunnel crossing. Staff were friendly and efficient on checking in and out. Breakfast was good. Unfortunately for us there was a large conference happening so only 1 room was available for booking (room 109). Room was a little bit tired and perhaps given to ppl travelling with animals usually. Would stay at this hotel again but not in the same room!

Dear Guest, Thank you for taking the time to share your feedback. We are sorry if you were disappointed by the room. We have to change the carpet next month. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

The hotel was fine

Customer review rating 4.0/5

Anonymous Couples - 27/09/2021 Confirmed reviews ALL

Our stay was fine and better than last time when there was building work going on. The staff in the breakfast room were especially good

Dear NORMAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 12 to 14 Of September. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with the breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionniste
Customer review rating 3.0/5

Kevin P. Couples - 18/09/2021 Confirmed reviews ALL

we stay in your hotels regularly when travelling through France and always enjoy our stays as the staff are always courteous friendly and helpful and the rooms are always clean and comfortable. our only complaint on this stay was that we didn't sleep at all well due to the noisy air conditioning which despite trying several times it would not turn off.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry for the noise from the air conditioning. A small explanation on the top of the box shows how it works. We were also at your disposal to help you and make your stay pleasant. Please do not hesitate to call on our team next time you stay. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

A good stay at a well ,located hotel

Customer review rating 4.0/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

The hotel met our needs for a comfortable stay at a hotel before return to UK next morning. Due to UK government's complicated form filling requirements we spent much of the time dealing with those, so did not get chance to venture out of the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Lovely hotel and extremely helpful staff.

Customer review rating 4.5/5

Donald R. M. Families - 13/09/2021 Confirmed reviews ALL

We stayed for three nights. The main purpose of the visit to Arras France was it to tour the WWI battlefields and the grave of a great uncle who was killed close to the end of the war. Our luggage went missing and in tracking it down the staff was extraordinarily helpful. They bent over backwards to assist in tracking down our luggage for more than three days. The breakfast was the usual very good European continental breakfast. The room was larger than the average European hotel room we have experienced, was clean, and the beds were quite acceptable.

Dear Guest, Thank you for the great review of our hotel! We hope that you have received your luggages :) We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Excellent stay

Customer review rating 5.0/5

John Couples - 11/09/2021 Confirmed reviews ALL

A very comfortable room. Excellent restaurant and bar experience. Very friendly and helpful staff. Great location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

well located and good stay

Customer review rating 3.5/5

Anonymous Families - 10/09/2021 Confirmed reviews ALL

good overnight stop

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception
Customer review rating 3.5/5

Anonymous Families - 06/09/2021 Confirmed reviews ALL

Overall good, but breakfast was poor.

Dear Guest, Thank you for the great review of our hotel! We are suprised by your comment about the breakfast. Indeed you have the breakfast in the restaurant and there is enough place for the people who want to have the breakfast. It's not possible to open the windows because we have only windows bay in the restaurant. Everybody is supposed to wear the mask to take the food in the buffet. Don't hesitate to send me an email with the details of the problem you had in the breakfast. We hope to welcome you for a next time. Sincerely, Sabrina Iglesias - Chef de réception

Excellent

Customer review rating 5.0/5

Anonymous Couples - 06/09/2021 Confirmed reviews ALL

An excellent stay. Hôtel was lovely, with a warm welcome, and handled the new rules seamlessly.

Dear EDWARD L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 03rd to 05th of September. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Friendly and professional staff - a pleasant stay

Customer review rating 4.0/5

Anonymous Families - 01/09/2021 Confirmed reviews ALL

The hotel is very well located, clean and most importantly its staff are professional, friendly and helpful.

Dear Mrs and Mr W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 30 to 31st of August. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your feedback is very encouraging to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the coffee pods, the Reception team is available 24 h/24 to provide in any needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Lovely hotel, friendly and helpful staff

Customer review rating 5.0/5

Evangelia Families - 23/08/2021 Confirmed reviews ALL

The staff accommodated and helped us with our baby. The hotel rooms are clean, lovely decorated. The breakfast was super tasty, lots of variety and all covid measures were held. The hotel is super central, 5 minutes walk from the main squares. All in all a lovely stay!

Dear EVANGELIA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 14th to 15th of august. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Good stay, as usual.

Customer review rating 5.0/5

Anonymous Families - 31/07/2021 Confirmed reviews ALL

We often use this hotel as a stopover. Never had any complaints.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Great stay

Customer review rating 5.0/5

Alex P. Families - 30/07/2021 Confirmed reviews ALL

Great room, great staff, great breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Well located hotel with a friendly welcome

TripAdvisor rating 3.0/5

Mark W 27/10/2020 TripAdvisor review

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

Short overnight stay

TripAdvisor rating 5.0/5

Offsetlinks Solo travel - 07/12/2019 TripAdvisor review

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

one night in Arras

TripAdvisor rating 5.0/5

jeanyvesmerchez Business - 16/11/2019 TripAdvisor review

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

Lack of information

TripAdvisor rating 2.0/5

FellowTraveler247234 Couples - 28/09/2019 TripAdvisor review

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.

Dear Sir, Madam, Thank you for taking the time to give us your opinion. I'm sorry you were disappointed with your stay. We apologize for any inconvenience related to air conditioning. We are installing it in all rooms and the system should be connected soon. We look forward to welcoming you back to Mercure Arras for a future stay. Sincerely, Sabrina - Front Office Manager

most things very good BUT........

TripAdvisor rating 3.0/5

867nigeld Couples - 08/09/2019 TripAdvisor review

location fine; decor brilliant, attitude of staff good BUT the room awful. Refurb directly above the room heavy duty drilling and no mention at book in about the disturbance. On enquiry this was from 9am to 5pm everyday and will go on for some weeks. This was dishonest of hotel management. A notice in obne of the lifts stated it was all really good news...... NOT SO. We obtained a change of room after complaining - so why block the renting of that bad room (no 201) to start with. So much for being an ACCOR silver points holder.

Dear Sir, We are sorry if you were disappointed by your stay. We understand that the noice was a problem but we have to make the refurbishment in order to offer a better experience to our guests. We hope to welcome for a next stay with a new hotel. Regards, Sabrina - Front Office Manager

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