Mercure Arras Centre Gare Hotel 4 stars

Very comfortable hotel with helpful, friendly staff. Room was spacious and the bar and restaurant experiences were excellent.

Good reception, easy to get in, great room, great breakfast.

Well located, good facilities, clean, quiet, one of the best in Arras, personal was Pleasant and welcoming. Breakfast was good, what you can expect from an Accor / Mercure and on top the price is good. Points to improve: I had to park on the street, no idea on parking availability. The layout of the hall is a bit quirky, no idea on what where the facilities available or what things i could do. IT was to me to ask, yes, but perhaps a question upon check in "do you have a car, do you know this hotel, do you…" would help.

Clean, comfortable room with good air conditioning- required as temperature reached 37 degrees during our stay. Good airy light bathroom and separate W.C. Plenty of hand sanitizer available on entry and exit to hotel. A bit bemused by how breakfast regime changed over the 4 day stay but assume hotel were complying with all regulations. Pleasant dining area for breakfast.

Had to wait 50 minutes for room despite completing on lone check in and arriving within the stated timescales. The same thing happened last year. Overcharged by your hotel for room rate and bar charges we didn’t make on Preauthorised credit card payment. Not at all happy

Close to everything but not in the middle Will stay again

We stayed for 1 night with our 2 young children. We were greeted on arrival and explained the procedures due to covid 19. The room was lovely, clean and big with a nice view. The complimentary drinks and children's gifts in the room were great. We were able to walk into town very easily. Parking was easy too but I always think I'm.being ripped off when I have to pay on top of my room price! The breakfast the next morning was served in compliance to Covid-19 regulations and was very nice. I had to contact the hotel to query a payment and they got back to me extremely quickly and were very helpful. I'd definitely recommend this hotel and would return again.

Comfortable clean room. Disappointing evening meal.

Very pleasant stay with friendly, helpful staff, very comfortable room, good air conditioning throughout and a good bar and restaurant experience. Only five minutes walk to the main squares.

We tried to reach the Hotel twice before arriving. Simply to inform reception that we would arrive late. First time and after 10 minutes being put on hold, receptionist hanged up. Second time, 2 hours later and after 3 minutes, the receptionist said "Please hold on". After 15 minutes, she took back the phone. Not feeling sorry at all and ask me what it was about. We came to reception 10:30pm. No acknowledgement of Gold status, no benefits, just a room key and good night.

Stayed many times here as a stop of driving down to the south of France. Great location, reception stays open late. Amazing breakfast to set one up for the day. Clean comfortable simple rooms with a nice large bathroom.

All smooth

Good quality hotel with pleasant staff in a brilliant location.

Could not fault it in any way! Beautiful decor, excellent location, wonderful staff, super clean and great sleep quality! One of the best Mercure hotels ever visited.

We have been pleased with the hotel, well located and the room, very clean and pleasant. The only disappointment, possibly not due to hotel staff as it applies to other Mercure hotels, , comes from the fact the drink voucher for Accor card holders is only for the holder of the card. This is a ridiculous policy from the Accor management and does not make any sense when travelling as a couple. If this is done to encourage consumption at the bar, it will certainly fail. Personally I will refuse such Vouchers if only for 1 person in the future, and make a point to not take any consumption at the bar. And I may reconsider my fidelity to Accor hotels altogether. I hope you can share this feedback with Accor management Thank you