Mercure Arras Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,495 reviews

Mercure Arras Centre Gare Hotel - Image 1
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Description

Hotel extras

  • Downtown, a few minutes' walk from the train station and historic center

  • Restaurant offering cuisine made with fresh, seasonal ingredients

  • 538-sq.ft. air-conditioned fitness room with natural light

  • Secure public car park (fee required)

  • Pets welcome

Our accommodation(s)

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000 ARRAS
France

GPS:50.287025, 2.778495

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Le 58

Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you'll find new suggestions based on our Chef's market. Nice to see you again!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,495 reviews

TripAdvisor Rating  4.0/5  1,133 reviews

Certificate of excellence 2023

Well located and modern

Customer review rating 4.5/5

Simon B. Families - Confirmed reviews ALL

Great hotel as a base for Arras and surrounding area including WW1 memorials

Dear Simon B., Thank you for reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lorena - Team Reception

Fantastic Hotel

Customer review rating 5.0/5

Anthony O. Couples - Confirmed reviews ALL

This Hotel is in a great position in Arras. The hotel rooms are really good and teh beds comfotable. The staff were very friendly and helpful. Only a 10 monute walk to the two old squares

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive such positive feedback. We are happy to hear you did enjoy your stay with us, especially the location of our hotel and our friendly staff. Thank you for such an excellent review ! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurora - Service réception.

Convenient hotel

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

The Prestige room was clean and provided everything we needed. However, the bathroom was very small and the shower did not keep a constant temperature. The view from our room was dismal, but I would not expect anything else from its location. It is a pity that the hotel does have any larger rooms or junior suites.

Dear Guest We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive our guest's feedback. We take into account all your remarks. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurora - Service réception.

The hotel we always choose in Arras

Customer review rating 5.0/5

Ron R. Couples - Confirmed reviews ALL

From booking in until checking out the staff at this hotel have gone the extra mile to ensure our stay was the best time

Dear M. R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive such positive feedback ! What a great pleasure to hear from our guests that they come back thanks to the welcome of our staff ! Thank you for such an excellent review ! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurora - Service réception.

Good hotel but payment problem

Customer review rating 3.0/5

Simon Couples - Confirmed reviews ALL

We had a good stay but were charged twice on our credit card. A week has passed since our stay and it’s not sorted out yet.

Dear M. S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. We are happy to hear you found our hotel good. Concerning your worries about the payment, we did indeed a pre-autorization on the card communicated, but it has been released to zero euros and it takes some times for the bank sometimes to adjust the balance. We can confirm it has not been taken twice. We are sorry for this inconvenient. Of course we take into account all your remarks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurora - Service réception.

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Other web-users rate our hotel

  • 660 reviews 9.4/10 Location
  • 791 reviews 8.5/10 Room
  • 1,087 reviews 9.6/10 Service
  • 8 reviews 9.6/10 WiFi
  • 470 reviews 9.2/10 Breakfast
  • 402 reviews 8.7/10 Food
  • 377 reviews 8.5/10 Comfort
  • 268 reviews 9.5/10 Vibe

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