Mercure Arras Centre Gare Hotel 4 stars

Central hotel with secure parking, refurbished public areas and, with privelage rooms a good size although not all have been refurbished yet. Reception staff always helpful and friendly. Breakfast ok

Had to stay in Arras due to uncertainty of making it to the train back to Paris. The room was comfortable and clean. The reception and bar staff were polite and helpful

No Aircon, thee room was hot ,I’ve stayed several times and the Aircon does not work anytime , also someone deflated one of my vehicle tyres in car park

Overall it was good but the car parking is confusing both finding your way into the car park in the car and up into the hotel, plus how much it costs for your customers. Perhaps you can put clearer information on you page?

W arrived late but the hotel is easy to find with very convenient parking adjacent to the hotel with direct lift access to the lobby. We were made to feel welcome despite the late hour. The room was large and comfortable. We enjoyed a very nice glass of white wine each from the bar with our voucher. Check out was quick and efficient.

The staff were very helpful. However we were disappointed that the air conditioning was not working and no mention of this was made at the time of booking and pre-paying. Then there is your discount for being a member of leclubaccor. We are over 70 years of age and believe we are entitled to free breakfast. We were advised by email that to have this entitlement we could not have the clubaccor discount so we accepted this and paid the full price. There seems little point in being a member of leclubaccor when the points are almost valueless.

A comfortable well equipped room with very good breakfast. Staff were helpful and assisted with car parking problem.

It was a lovely room. Friendly staff. No problem with accommodating of our bikes in hotel storage. Payment for underground garage parking and not enough space to pull up in front of hotel to take bikes off car . Continental Breakfast was very small and far too expensive at 8 euros for one very small not very warm coffee and one croissant/piece of bread.

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.

Greeted upon arrival with a smile, all staff spoke to us in English which was a great help as our French is limited. Nothing was too much trouble. Rooms were very clean and the restaurant served very nice food. A great stay thank you very much.

We had a very busy schedule in Arras and needed a hotel that provided for all our needs. We enjoyed the buffet breakfast - great choices and the bar and restaurant came in very handy. Our room was spacious (Privilege Rome). Yes renovations were in progress however caused little disruption for us. Very close to the station and an easy walk into the centre of town. Would definitely recommend. The evening menu in the restaurant is a little limited but there are many other options nearby if required. We received a welcome drink as Accor Plus members.

Very pleasant and comfortable overnight stay with a good supper and breakfast.

Hotels near stations are not always the most comfortable or welcoming but this hotel was the exception. The staff were welcoming and helpful, the room was very comfortable with an excellent bathroom. Service at the bar was very good and we enjoyed a first class dinner in the restaurant . We will revisit on return to Arras.

Hotel was nice and clean and public areas were very modern. However, some rooms were being renovated and work started before 9am. We were leaving early so it didn’t effect us but we met a few disgruntled guests that had been woken up by the noise and the hotel staff were less than sympathetic about it! So might be worth checking if there is any planned work before you stay! Also, there was no air conditioning so the room got a bit stuffy at night. In the morning we noticed the cleaning cupboard was full of fans but we were not told these were available on request before our stay or at check-in so never thought to ask. Also, we got charged twice....I’m still trying to get this issue sorted with them and my bank!

Stopped here for an overnight stay on way back to tunnel from Burgundy. Hotel centrally located with underground parking for our car. Rooms very well equipped and made for a relaxing stay after a long drive. Breakfast was good and overall staff very helpful