Mercure Arras Centre Gare Hotel 4 stars

The hotel met our needs for a comfortable stay at a hotel before return to UK next morning. Due to UK government's complicated form filling requirements we spent much of the time dealing with those, so did not get chance to venture out of the hotel.

We stayed for three nights. The main purpose of the visit to Arras France was it to tour the WWI battlefields and the grave of a great uncle who was killed close to the end of the war. Our luggage went missing and in tracking it down the staff was extraordinarily helpful. They bent over backwards to assist in tracking down our luggage for more than three days. The breakfast was the usual very good European continental breakfast. The room was larger than the average European hotel room we have experienced, was clean, and the beds were quite acceptable.

A very comfortable room. Excellent restaurant and bar experience. Very friendly and helpful staff. Great location.

good overnight stop

Overall good, but breakfast was poor.

An excellent stay. Hôtel was lovely, with a warm welcome, and handled the new rules seamlessly.

The hotel is very well located, clean and most importantly its staff are professional, friendly and helpful.

The staff accommodated and helped us with our baby. The hotel rooms are clean, lovely decorated. The breakfast was super tasty, lots of variety and all covid measures were held. The hotel is super central, 5 minutes walk from the main squares. All in all a lovely stay!

We often use this hotel as a stopover. Never had any complaints.

Great room, great staff, great breakfast

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.

location fine; decor brilliant, attitude of staff good BUT the room awful. Refurb directly above the room heavy duty drilling and no mention at book in about the disturbance. On enquiry this was from 9am to 5pm everyday and will go on for some weeks. This was dishonest of hotel management. A notice in obne of the lifts stated it was all really good news...... NOT SO. We obtained a change of room after complaining - so why block the renting of that bad room (no 201) to start with. So much for being an ACCOR silver points holder.