Mercure Arras Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.8/5 1,574 reviews

Mercure Arras Centre Gare Hotel - Image 1
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Description

Hotel extras

  • Downtown, a few minutes' walk from the train station and historic center

  • Restaurant offering cuisine made with fresh, seasonal ingredients

  • 538-sq.ft. air-conditioned fitness room with natural light

  • Secure public car park (fee required)

  • 7 meeting rooms including 1 auditorium with 300 seats

Our accommodation(s)

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000 ARRAS
France

GPS:50.287025, 2.778495

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le 58 restaurant

Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you will find new suggestions based on our Chefs market. Nice to see you again.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,574 reviews

Customer review rating 4.0/5

Jonathan A. Families - Confirmed reviews ALL

Modern well located hotel for an overnight stop when driving back from the French Alps. Safe parking in the city centre, with good facilities, bars and restaurants, is a good place to stay.

Dear Guest, Thank you for taking the time to share your opinion following your stay in our Hotel. We are delighted to read that you were overall pleased with your stay. We hope to welcome you back very soon ! Kind Regards, Aurelie- Front Desk.

Customer review rating 5.0/5

Virginie D. Solo - Confirmed reviews ALL

Excellent service

Chère Cliente, Nous vous remercions pour votre fidélité et pour cette note excellente ! Nous sommes enchantés de lire que votre séjour, encore une fois, vous a plu ! C'est toujours un plaisir pour nous de vous accueillir à la maison ! Excellente journée, Cordialement, Aurélie- Service Réception.

Customer review rating 3.5/5

Wanda R. Couples - Confirmed reviews ALL

Room ok. Bed a bit hard and same with pillows. Reception good as is parking. Breakfast some good parts like the fruit and bread. Scrambled eggs tasted of flour. Coffee, nexpresso machine coffee awful. There is an alternative warm in a flask but staff seemed not to appreciate this. Overall satisfactory stay whilst travelling through the area.

Dear Guest, Thank you you for sharing your opinion following your stay in our hotel. We are happy to hear you did enjoy the reception and public carpark. We take into account all your remarks concerning the breakfast service in order to improve our services. Customer service is our priority so such comment is important to us. We will share your comments with our team. We are hoping to see you again verry soon, Kind Regards, Aurora - Service Réception.

Customer review rating 4.0/5

Nola P. Couples - Confirmed reviews ALL

Great location however you upon arrival in the dark and rain the hotel sign was not lit up so created a concern in the weather. I needed to change my payment card in the app and paid upon departure however still not the Hotel is holding the value on my other card still.!!!

Dear Guest, Thank you you for sharing your opinion following your stay in our hotel. We are happy to hear you did enjoy your stay with us, especially the location. Concerning the deposit made on your card, it has been released after your departure. We are not holding it. It can take some times from your bank to adjust the balance. We take into account all your remarks in order to improve our services. Customer service is our priority so such comment is precious to us. We will share your comments with our team. We are hoping to see you again verry soon, Kind Regards, Aurora - Service Réception.

Customer review rating 5.0/5

Andrew S. Families - Confirmed reviews ALL

First time at this hotel as a stop off after the channel tunnel crossing and will definitely use from now on every time I visit France.

Dear Guest, Thank you you for sharing such a nice review. We are happy to hear you did enjoy your stay with us, especially our friendly staff. Customer service is our priority so such comment is precious to us. We will share your comments with our team. We are hoping to see you again verry soon, Kind Regards, Aurora - Service Réception.

Other web-users rate our hotel

  • 675 reviews 9.5/10 Location
  • 842 reviews 8.3/10 Room
  • 1,066 reviews 9.6/10 Service
  • 5 reviews 9.1/10 WiFi
  • 512 reviews 9/10 Breakfast
  • 375 reviews 8.5/10 Food
  • 307 reviews 9.5/10 Cleanliness
  • 149 reviews 7.3/10 Value

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