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Mercure Arras Centre Gare Hotel 4 stars

TripAdvisor rating 4.0/5 990 reviews
Mercure Arras Centre Gare Hotel
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Hotel extras

  • beIN SPORTS

  • Paying private and secure car park

  • A 2-minute walk from the SNCF train station and 5 minutes from Arras city center

  • A friendly and helpful team

  • 7 meeting rooms and 1 auditorium

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000
arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Contact email

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE :   GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Our accommodations

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Family Superior Room - 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 23m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard room for 1 person

  • Max. number of persons: 1
  • Area: From 17m²

Our restaurants and bars

LE 58

Type of cuisine: French

Restaurant closed at lunchtime on Saturdays, Sundays and public holidays.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,200 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,422 reviews

tripadvisor

TripAdvisor Rating 4.0/5

990 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful hotel and room

Customer review rating 4.4/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

We are delighted. Great breakfast buffet!

A suite was very nice

Customer review rating 4.4/5

Js Couples - 19/01/2020 Confirmed reviews ALL

We travel with 3 cats. The extra room and the larger bathroom were very helpful. We love the gourmet restaurant.

Well appointed room, excellent breakfast, well located hotel near parking.

Customer review rating 4.4/5

P.b. Couples - 14/01/2020 Confirmed reviews ALL

Well satisfied with all aspects (as summarised above)

Dear Mister B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle- Reception

A much improved hotel

Customer review rating 4.4/5

David S. Couples - 08/01/2020 Confirmed reviews ALL

First night in France but to our first stay in this hotel. Pleasantly surprised to enjoy the substantial refurbishment - restaurant, guest areas and rooms are much improved. Remembered it was difficult to find car park but did find a space. Was not offered free drinks as Silver members - but received on request. Good food and friendly enough service for an overnight stay

Dear Mister S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Sorry for the forgotten free drink voucher. We hope to see you again very soon. Sincerely, Anaëlle - Reception

Fantastic stay, lovely people x

Customer review rating 4.4/5

Laura Couples - 05/01/2020 Confirmed reviews ALL

Helpful staff, central location, comfy room, what more can you ask? Great breakfast selection too. Parked in the underground car park opposite. Lovely city and a great experience. Thoroughly recommended. The only issue was the weather...

Dear LAURA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - La Réception

Good value for money

Customer review rating 4.4/5

Paul H. Families - 29/12/2019 Confirmed reviews ALL

The staff were friendly and efficient and our room was clean, spacious and quiet. I would happily stay here again,

Dear Mister H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - La Réception

Very nice stay

Customer review rating 4.4/5

Levasseur Couples - 26/12/2019 Confirmed reviews ALL

Decoration is outstanding: a lot of taste and cosyness. Staff was great as well.

Hotel of choice in Arras

Customer review rating 4.4/5

Mike B. Couples - 17/12/2019 Confirmed reviews ALL

Very quick check in and check out, and very courteous and helpful staff Very clean room, good facilities and most importantly a very comfortable and clean bed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

everything we needed

Customer review rating 4.4/5

Clare B. Couples - 12/12/2019 Confirmed reviews ALL

charming, helpful staff and nice room. excellent location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Mercure Arras is a good compromise

Customer review rating 4.4/5

Mr. P. D. B. Business - 09/12/2019 Confirmed reviews ALL

Hotel well located versus town center, restaurant looks nice even I don't eat there (only for the breafast). Various proposal for breafast, the hotel is under a renovation process, it looks nice. parking easy. The NOK points are : Small bedroom, hunidity in the room (missing some air vacum), price expensive. Normally the night could stay under 100€

Customer review rating 4.4/5

Adam T. B. Couples - 07/12/2019 Confirmed reviews ALL

It was OK the room was well presented although the lighting was not good, and also the price of breakfast was daylight robbery.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabrina Iglesias - Chef de réception

Short overnight stay

TripAdvisor rating 4.0/5

Offsetlinks Solo travel - 07/12/2019 TripAdvisor review

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

Probably the Mercure hotel I prefer

Customer review rating 4.4/5

Rachida Families - 26/11/2019 Confirmed reviews ALL

We had a very pleasant stay with my daughter of 7 year old. The hotel is very well located, easy to find. It is very clean and breakfast is gorgeous. People were very kind with us and dinner was excellent as well. I have planned to come back to visit the Christmas market with my both daughters this time ;)

Very good stay

Customer review rating 4.4/5

Craigf Couples - 25/11/2019 Confirmed reviews ALL

A really nice stay at a good hotel with pleasant and efficient staff. Only one issue was the bill, I appear to have been charged twice. Hopefully customer service will deal with it for me.

one night in Arras

TripAdvisor rating 4.0/5

jeanyvesmerchez Business - 16/11/2019 TripAdvisor review

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

Another stay in a favourite hotel

Customer review rating 4.4/5

Keith C. Couples - 14/11/2019 Confirmed reviews ALL

Professional, friendly staff in reception, restaurant & bar. Good food. Good location.

Always a good experience

Customer review rating 4.4/5

Anonymous Couples - 29/10/2019 Confirmed reviews ALL

Central hotel with secure parking, refurbished public areas and, with privelage rooms a good size although not all have been refurbished yet. Reception staff always helpful and friendly. Breakfast ok

Great hotel in a great city

Customer review rating 4.4/5

Richard T. Couples - 28/10/2019 Confirmed reviews ALL

Had to stay in Arras due to uncertainty of making it to the train back to Paris. The room was comfortable and clean. The reception and bar staff were polite and helpful

Bellow average

Customer review rating 4.4/5

S B. Couples - 15/10/2019 Confirmed reviews ALL

No Aircon, thee room was hot ,I’ve stayed several times and the Aircon does not work anytime , also someone deflated one of my vehicle tyres in car park

Dear Sir, Thank you for taking the time to give us your opinion. I'm sorry you were disappointed with your stay. We are in the process of installing individual air conditioning/heating in each room. This system will soon be put into service and will allow each customer to adjust his own temperature. I'm also sorry that someone deflated your car tire. I invite you to report this to the staff at the underground car park. We look forward to welcoming you back to the Mercure Arras. Sincerely, Sabrina Iglesias - Chef de réception
Customer review rating 4.4/5

Adam Couples - 15/10/2019 Confirmed reviews ALL

Overall it was good but the car parking is confusing both finding your way into the car park in the car and up into the hotel, plus how much it costs for your customers. Perhaps you can put clearer information on you page?

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