Tbilisi Philharmonic by Mercure Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 431 reviews

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Tbilisi Philharmonic by Mercure Hotel - Image 1
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10 Petre Melikishvili, 0179 TBILISI, Georgia

Description

Hotel extras

  • Central Location

  • Onsite Restaurant and Bar

  • High Speed WiFi

  • 24/7 Reception

  • Conference Facilities

Our accommodation(s)

Hotel location

Tbilisi Philharmonic by Mercure Hotel

10 Petre Melikishvili
0179 TBILISI
Georgia

GPS:41.707345, 44.784165

Telephone
Fax +995 32 244 77 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MUSE

Our Restaurant Muse is the hotel's main gathering place, where guests are delighted by Georgian and international dishes. With its easy access location and cozy atmosphere, Muse will always enhance your guest experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  431 reviews

Customer review rating 0.5/5

Mayank B. Couples - Confirmed reviews ALL

the reception executive were not co-operative. It was snowing and we had a car on us, we were not helped with any parking (I was aware that hotel doesnt have a parking of its own, yet some assistance was expected). In fact, no one assisted us with the check-in properly. The next day when we went for breakfast (which was included in our booking package), we were denied breakfast as they said no breakfast was included. It was only once we showed them the booking on Accor app which confirmed that breakfast was already paid for, that they allowed us to have breakfast. We were absolutely dissatisfied with the entire stay at this property.

Dear Mayank B., Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered during your arrival, especially given the weather conditions. While our hotel does not have its own parking facility, our team should certainly have made every effort to provide guidance and assistance with nearby parking options. We also regret that your check-in experience was not as smooth and welcoming as it should have been. We are equally sorry for the misunderstanding regarding your breakfast entitlement. This should have been verified promptly by our team without causing you any inconvenience. Thank you for bringing this matter to our attention. Your feedback is extremely important to us and will be shared with the team to ensure that we improve our communication and service in similar situations in the future. We hope you will consider giving us another opportunity to provide you with the level of service that guests expect from Tbilisi Philharmonic Hotel by Mercure. Warm Regards, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Xiangyi Z. Couples - Confirmed reviews ALL

Thank you for making my stay exceptional

Dear Xiangyi Z., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Dmitrij P. Business - Confirmed reviews ALL

Really professional staff, nice rooms and delicious restaurant

Dear Dmitrij P., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 2.0/5

Kseniia B. Business - Confirmed reviews ALL

1. Room Cleanliness Housekeeping is not performed to an adequate standard. In both the initial room and the one I was moved to, the bathroom countertops were covered with white stains that appear to be the result of improper cleaning rather than the natural pattern of the material. This creates a very unpleasant first impression. Additionally, items from previous guests (socks) were found under the bed/furniture, indicating that cleaning is only superficial. 2. Lack of Hot Water One evening, hot water was completely unavailable throughout the hotel, and I was unable to take a shower. The reception staff could not offer any solution. This is unacceptable for a hotel of this level. 3. Security Concern During my absence, a staff member entered the room to deliver a complimentary item. However, upon leaving, the door was not properly closed and remained slightly open. This created a risk of unauthorized access to my personal belongings and documents, which is a serious security issue. 4. Sound Insulation The soundproofing in the rooms is very poor. I could clearly hear conversations, TV noise, and other private sounds from neighboring rooms and the corridor. As a result, I was unable to fall asleep until late at night. Despite its attractive appearance, the hotel suffers from significant issues in management, service, and basic quality standards. Unfortunately, I cannot recommend this hotel and am unlikely to stay here again.

Dear Ms. B., Thank you for taking the time to share your detailed feedback. While we appreciate your positive comments regarding our design and overall appearance, we are truly sorry that your experience did not meet your expectations. Please accept our sincere apologies regarding the cleanliness of your rooms. What you described does not reflect our standards, and finding items left from previous guests is absolutely unacceptable. Your comments have been shared with our housekeeping team and management to ensure immediate corrective actions and closer supervision. We also deeply regret the inconvenience caused by the temporary hot water issue. Although this was a technical problem that affected the building, we understand how frustrating it must have been and we are sorry that a more immediate solution could not be offered at the time. Regarding the security concern, we take this matter extremely seriously. A door being left improperly closed is not in line with our procedures, and we sincerely apologize for the stress this may have caused. This issue has been addressed with the team to prevent any recurrence. We are equally sorry that the sound insulation impacted your comfort and rest. Your feedback is valuable and helps us identify areas where improvement is necessary. It is truly disappointing to read that we left you with such an impression, as providing a safe, clean and comfortable stay is our top priority. We appreciate your honest feedback and will use it to strengthen our service standards. Kind regards, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Teo B. Couples - Confirmed reviews ALL

Fantastic experience with My Partner in The middle city center of Tbilisi. Well done and congratulations to all the team.

Dear Teo B., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Other web-users rate our hotel

  • 350 reviews 8.9/10 Location
  • 434 reviews 7.7/10 Room
  • 507 reviews 8.7/10 Service
  • 13 reviews 9.7/10 WiFi
  • 192 reviews 8.7/10 Cleanliness
  • 167 reviews 8.8/10 Breakfast
  • 124 reviews 9.6/10 Vibe
  • 85 reviews 8.5/10 Food

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