Tbilisi Philharmonic by Mercure Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 439 reviews

Best price
guarantee
Tbilisi Philharmonic by Mercure Hotel - Image 1
Tbilisi Philharmonic by Mercure Hotel - Image 2
Tbilisi Philharmonic by Mercure Hotel - Image 3
Tbilisi Philharmonic by Mercure Hotel - Image 4
10 Petre Melikishvili, 0179 TBILISI, Georgia

Description

Hotel extras

  • Central Location

  • Onsite Restaurant and Bar

  • High Speed WiFi

  • 24/7 Reception

  • Conference Facilities

Our accommodation(s)

Hotel location

Tbilisi Philharmonic by Mercure Hotel

10 Petre Melikishvili
0179 TBILISI
Georgia

GPS:41.707345, 44.784165

Telephone
Fax +995 32 244 77 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MUSE

Our Restaurant Muse is the hotel's main gathering place, where guests are delighted by Georgian and international dishes. With its easy access location and cozy atmosphere, Muse will always enhance your guest experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  439 reviews

Customer review rating 1.0/5

Hassan B. T. Friends - Confirmed reviews ALL

Staff are so rude and bored. They deliver 0 customer service. I don’t know where they were trained but they should definitely not work in hospitality. At check in the front desk person was so unbothered almost annoyed having to deal with customers checking in during the night. Then on another occasion the security guy came to tell me that I couldn’t lay on the sofa that was in the reception, although it was specifically shaped so that you could lay on it for a brief moment waiting for my taxi. And the cherry on the cake was when me and my friend both got individually chased to make payment right there and then. My understanding is that payment needs to be requested either at check in or at check out, not during the stay. And it felt like a manhunt being stopped as soon as I left the elevator to ask me to pay now. What a disgrace, maybe they thought I was a thief. I would never stay here again not recommend it to anyone. General manager needs to step up his game, he was largely absent. I don’t know how or why Mercure and Accor let this property operate under their brand because it’s clearly hurting brand equity and as a ALL Accor member I will think carefully before booking a hotel that is related to the group.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Aygul J. Couples - Confirmed reviews ALL

Thanks for the warm welcome

Dear Aygul J., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 3.5/5

Raffaella P. Business - Confirmed reviews ALL

Overall a good hotel but doesn’t have the Mercure look &touch I was looking for

Dear Raffaella P., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. We are pleased to know that overall you had a good stay with us. At the same time, we regret that the hotel did not fully meet your expectations regarding the Mercure look and touch you were anticipating. Your comments are very valuable to us and help us better understand how our guests perceive their experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 0.5/5

Mayank B. Couples - Confirmed reviews ALL

the reception executive were not co-operative. It was snowing and we had a car on us, we were not helped with any parking (I was aware that hotel doesnt have a parking of its own, yet some assistance was expected). In fact, no one assisted us with the check-in properly. The next day when we went for breakfast (which was included in our booking package), we were denied breakfast as they said no breakfast was included. It was only once we showed them the booking on Accor app which confirmed that breakfast was already paid for, that they allowed us to have breakfast. We were absolutely dissatisfied with the entire stay at this property.

Dear Mayank B., Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered during your arrival, especially given the weather conditions. While our hotel does not have its own parking facility, our team should certainly have made every effort to provide guidance and assistance with nearby parking options. We also regret that your check-in experience was not as smooth and welcoming as it should have been. We are equally sorry for the misunderstanding regarding your breakfast entitlement. This should have been verified promptly by our team without causing you any inconvenience. Thank you for bringing this matter to our attention. Your feedback is extremely important to us and will be shared with the team to ensure that we improve our communication and service in similar situations in the future. We hope you will consider giving us another opportunity to provide you with the level of service that guests expect from Tbilisi Philharmonic Hotel by Mercure. Warm Regards, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Xiangyi Z. Couples - Confirmed reviews ALL

Thank you for making my stay exceptional

Dear Xiangyi Z., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Other web-users rate our hotel

  • 354 reviews 8.9/10 Location
  • 441 reviews 7.5/10 Room
  • 514 reviews 8.5/10 Service
  • 14 reviews 8.3/10 WiFi
  • 193 reviews 8.7/10 Cleanliness
  • 174 reviews 8.6/10 Breakfast
  • 127 reviews 9.6/10 Vibe
  • 87 reviews 8.8/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Tbilisi