Tbilisi Philharmonic by Mercure Hotel 4 stars

Dear Salem, Thank you for your review and for choosing to stay at the Tbilisi Philharmonic by Mercure Hotel for the fourth time. We take pride in providing excellent service, cleanliness, and a comfortable stay at our hotel. We understand that it is the hard work of our staff that makes a successful experience and we are overjoyed to know that they could meet your expectations. We look forward to welcoming you back soon! Kind regards, Tbilisi Philharmonic by Mercure Hotel

Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay here at the Tbilisi Philharmonic by Mercure Hotel. We strive to provide our guests with a memorable stay and it is great to hear that we achieved this for you. We always endeavour to make each of our guests’ stay as enjoyable and comfortable as possible. Again, thank you for bringing this positive feedback to our attention, we really appreciate it. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Mr. Z., Thank you so much for choosing to stay with us during your first visit to Tbilisi, and for taking the time to share your wonderful experience! We're delighted to hear that you were positively surprised by the high level of service, modern design, and cleanliness of our rooms. It's always our goal to provide a comfortable and memorable stay for our guests. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Tbilisi Philharmonic Hotel by Mercure for another exceptional stay. Warm regards, Mariam Ichkiti Front Office Manager

Dear Simon k., Thank you for your review of your stay with us at the Tbilisi Philharmonic by Mercure Hotel. We are glad to hear that you enjoyed the overall experience at our hotel, and appreciate you sharing your feedback with us. We understand how important having good wifi is in today’s world so we take this feedback seriously. Our goal is to provide our guests with a comfortable, quality stay and reliable internet service is part of that. We are sorry that this aspect of your stay was not up to our usual standard and will use your feedback as an opportunity to improve our services. Thank you for staying with us and we hope you will choose us again in the future! Sincerely, Mariam Ichkiti Front Office Manager

Dear Olena, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our new hotel and found our location convenient. It's wonderful to know that you had a pleasant experience in your room, particularly with the balcony and the available amenities. Our dedicated housekeeping team takes great pride in maintaining a clean and comfortable environment for our guests, and it's fantastic to hear that their efforts were noticed and appreciated. We're especially delighted by your kind words about our reception staff, and Ani Tchaia in particular. We will make sure to pass on your appreciation to Ani for her exceptional service. Going the extra mile to assist our guests is something we encourage and value in our team. Your positive feedback is greatly appreciated, and it motivates us to continue providing the best possible experiences for our guests. We hope to have the pleasure of hosting you again in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Warm Regards Mariam Ichkiti Front Office Manager