Tbilisi Philharmonic by Mercure Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 435 reviews

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Tbilisi Philharmonic by Mercure Hotel - Image 1
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10 Petre Melikishvili, 0179 TBILISI, Georgia

Description

Hotel extras

  • Central Location

  • Onsite Restaurant and Bar

  • High Speed WiFi

  • 24/7 Reception

  • Conference Facilities

Our accommodation(s)

Hotel location

Tbilisi Philharmonic by Mercure Hotel

10 Petre Melikishvili
0179 TBILISI
Georgia

GPS:41.707345, 44.784165

Telephone
Fax +995 32 244 77 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MUSE

Our Restaurant Muse is the hotel's main gathering place, where guests are delighted by Georgian and international dishes. With its easy access location and cozy atmosphere, Muse will always enhance your guest experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  435 reviews

Customer review rating 4.5/5

Dominique B. Couples - Confirmed reviews ALL

Our experience at theTbilisi Philarmonic by Mercure Hotel was extremely satisfactory. Previous to our arrival, the "Philarmonic Team" already counseled and supported us with logistic topics ( booking taxis, restaurants, etc). The hotel rooms are spacious and comfortable. The hotel is well located outside the hectic of Tbilisi centrum yet within 30 minutes walking distance from the main museums and other main tourist attractions.

Dear Mr. B., Thank you very much for sharing your wonderful feedback about your recent stay at Tbilisi Philharmonic Hotel by Mercure. I am truly pleased to read that your experience with us was extremely satisfactory from the very beginning. It is especially rewarding to know that our team was able to assist you prior to arrival with logistics such as transportation and restaurant arrangements, helping to make your trip smooth and enjoyable. We are also delighted that you appreciated our spacious and comfortable rooms as well as our convenient location, offering both a peaceful environment and easy access to the city’s main attractions. Your kind recognition of Nikita, Ani, Achi and our bar and restaurant team means a great deal to us. I will be sure to personally share your compliments with them, as they will be very happy to know their efforts made a positive impact on your stay. Thank you once again for choosing to stay with us. We truly look forward to welcoming you back on your next visit to Tbilisi. Warm Regards, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Ekaterine P. Solo - Confirmed reviews ALL

great stay

Dear Ekaterine P., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Filipp A. Couples - Confirmed reviews ALL

Perfect hotel with great service. Thank to Ani, Achi, Nikita they are very helpful and friendly.

Dear Nikita, Thank you very much for your kind review. I am delighted to know that you had a perfect stay with us and that our service met your expectations. Your recognition of Ani, Achi and Nikita is truly appreciated — I will be happy to share your kind words with them, as they will be encouraged to continue delivering such friendly and helpful service. We look forward to welcoming you back again soon. Warm Regards, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Ekaterina B. Families - Confirmed reviews ALL

The room which was superior category where we lived was good but it was noisy but when i asked reception for help , they immediately changed room with really nice view and the room was light. Many thanks to Ani and David for her kindness and the staff was professional.

Dear Ms. B., Thank you very much for sharing your experience. We are pleased to know that you were satisfied with your room overall, and we truly appreciate your understanding regarding the initial inconvenience. It is great to hear that our team was able to promptly assist you and provide a more comfortable room with a nice view. A special thank you for recognizing Ani and David — your kind words mean a lot, and we will be happy to share your feedback with them. We are also glad that you found our team professional throughout your stay. Warm Regards, Mariam Ichkiti Front Office Manager

Customer review rating 1.0/5

Hassan B. T. Friends - Confirmed reviews ALL

Staff are so rude and bored. They deliver 0 customer service. I don’t know where they were trained but they should definitely not work in hospitality. At check in the front desk person was so unbothered almost annoyed having to deal with customers checking in during the night. Then on another occasion the security guy came to tell me that I couldn’t lay on the sofa that was in the reception, although it was specifically shaped so that you could lay on it for a brief moment waiting for my taxi. And the cherry on the cake was when me and my friend both got individually chased to make payment right there and then. My understanding is that payment needs to be requested either at check in or at check out, not during the stay. And it felt like a manhunt being stopped as soon as I left the elevator to ask me to pay now. What a disgrace, maybe they thought I was a thief. I would never stay here again not recommend it to anyone. General manager needs to step up his game, he was largely absent. I don’t know how or why Mercure and Accor let this property operate under their brand because it’s clearly hurting brand equity and as a ALL Accor member I will think carefully before booking a hotel that is related to the group.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mariam Ichkiti Front Office Manager

Other web-users rate our hotel

  • 354 reviews 8.9/10 Location
  • 445 reviews 7.6/10 Room
  • 516 reviews 8.5/10 Service
  • 14 reviews 8.3/10 WiFi
  • 196 reviews 8.7/10 Cleanliness
  • 173 reviews 8.5/10 Breakfast
  • 127 reviews 9.6/10 Vibe
  • 89 reviews 8.8/10 Food

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