Tbilisi Philharmonic by Mercure Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 416 reviews

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Tbilisi Philharmonic by Mercure Hotel - Image 1
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10 Petre Melikishvili, 0179 TBILISI, Georgia

Description

Hotel extras

  • Central Location

  • Onsite Restaurant and Bar

  • High Speed WiFi

  • 24/7 Reception

  • Conference Facilities

Our accommodation(s)

Hotel location

Tbilisi Philharmonic by Mercure Hotel

10 Petre Melikishvili
0179 TBILISI
Georgia

GPS:41.707345, 44.784165

Telephone
Fax +995 32 244 77 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MUSE

Our Restaurant Muse is the hotel's main gathering place, where guests are delighted by Georgian and international dishes. With its easy access location and cozy atmosphere, Muse will always enhance your guest experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  416 reviews

Customer review rating 3.5/5

Cheuk W. Friends - Confirmed reviews ALL

The room was excellent—well-equipped with all the necessary amenities and very comfortable.

Dear Cheuk W., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Anna V. Solo - Confirmed reviews ALL

the hotel is beautiful, staff friendly and welcoming. will definitely come back

Dear Anna V., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Astghik M. Couples - Confirmed reviews ALL

We had a very comfortable 2-night stay. The location of the hotel is very convenient - a lot of restaurants and pubs around, we walked to Christmas market and also walked to the concert venue. Staff is very friendly and professional, special thanks to Niki with perfect check-in. Will definitely come back.

Dear Astghik M., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Yulia K. Friends - Confirmed reviews ALL

All was fine

Dear Yulia K., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 1.5/5

Muath Z. Couples - Confirmed reviews ALL

Dear Accor / Mercure Management Team, I am writing to formally express my disappointment regarding my recent stay at your Mercure Hotel and to request appropriate compensation for the unsatisfactory experience I encountered. Due to the poor conditions of the hotel, I was forced to check out one day earlier than planned. Unfortunately, no effort was made by the reception team to resolve the issues or to initiate a refund, despite my concerns being raised during my stay. While the hotel location was convenient, several major issues significantly affected my comfort, including: • A persistent and unpleasant smell in the room • Excessive heat with no effective solution provided • A long delay in room readiness, as I had to wait until 4:00 PM to receive the room Given the lack of solutions and the overall poor experience, I had no choice but to shorten my stay. I kindly request that Accor / Mercure management review this matter and provide either a full refund for the unused night or suitable compensation in the form of Accor reward points, as a gesture of goodwill and acknowledgment of the inconvenience caused. I have always trusted the Accor brand and hope this situation can be handled in a way that restores my confidence in your service standards. I look forward to your response and a fair resolution. Kind regards, Muath Alshaikh

Dear Mr. Alshaikh, Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconveniences you experienced. We deeply regret that your stay did not meet the standards you rightfully expect from the Mercure and Accor brands. We are truly sorry to learn about the unpleasant smell in the room, the excessive heat, and the delay in room readiness upon your arrival. Such issues are certainly not reflective of our service standards, and we regret that our team was unable to resolve these matters to your satisfaction during your stay. Please allow us to confirm that, as a gesture of goodwill and in acknowledgment of the inconvenience caused, we will proceed with a refund for the last unused night of your reservation. The refund will be processed to the original method of payment, and you will receive a confirmation once it has been completed. Bank transaction will take approximately two weeks. Your feedback has been shared with the relevant departments to ensure that corrective actions are taken and to prevent similar situations in the future. We truly value your loyalty to the Accor brand and sincerely hope to have the opportunity to restore your confidence in our services on a future visit. Thank you once again for bringing this matter to our attention. Warm Regards, Mariam Ichkiti Front Office Manager

Other web-users rate our hotel

  • 337 reviews 8.8/10 Location
  • 417 reviews 7.9/10 Room
  • 477 reviews 8.9/10 Service
  • 13 reviews 9.7/10 WiFi
  • 184 reviews 8.8/10 Cleanliness
  • 183 reviews 7.7/10 Comfort
  • 160 reviews 8.9/10 Breakfast
  • 123 reviews 9.7/10 Vibe

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