Tbilisi Philharmonic by Mercure Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 251 reviews

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Tbilisi Philharmonic by Mercure Hotel - Image 1
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10 Petre Melikishvili, 0179 TBILISI, Georgia

Description

Hotel extras

  • Central Location

  • Onsite Restaurant and Bar

  • High Speed WiFi

  • 24/7 Reception

  • Conference Facilities

Our accommodation(s)

Hotel location

Tbilisi Philharmonic by Mercure Hotel

10 Petre Melikishvili
0179 TBILISI
Georgia

GPS:41.707345, 44.784165

Telephone
Fax +995 32 244 77 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MUSE

Our Restaurant Muse is the hotel's main gathering place, where guests are delighted by Georgian and international dishes. With its easy access location and cozy atmosphere, Muse will always enhance your guest experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  251 reviews

Customer review rating 5.0/5

Lilit D. Families - Confirmed reviews ALL

I love cozy atmosphere and perfect location of this hotel, so I can easily explore the city and feel right at home at the same time. It is not my first stay at this hotel and I’d definitely come back again!

Dear Lilit D., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 0.5/5

Evgeny I. Solo - Confirmed reviews ALL

Sent this directly to hotel email a week ago but there was no response there were a few issues at reception that I think could benefit from additional training and process refinement. At check-in, although there was no queue, the process took about 15–20 minutes due to delays connecting the payment terminal to the system (not with the payment itself, but with the terminal integration). It felt longer than expected for a smooth arrival. My main feedback relates to the handling of Accor membership benefits. The receptionist, despite being positioned at the “Members” desk, seemed unaware of the benefits and didn’t mention the welcome drink. I had to follow up myself, and only later in the evening did I receive clear guidance from a more senior team member, who quickly and helpfully explained that the welcome drink is available via the app. Additionally, I arranged a 3 PM late check-out during that same conversation, which was confirmed. However, the next day at 2 PM, I received a polite call and WhatsApp message saying check-out had been at 12. I had to rush back to pack. When I arrived, my key didn’t work, and I had to ask for it to be reactivated. A different team member from the back office stepped in with a smile, checked the system, confirmed my membership and late check-out, and resolved everything smoothly . It seems more like a need for better internal coordination and support, particularly at the front desk.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Ibrahim A. Solo - Confirmed reviews ALL

Reception team are very welcoming and polite they did all what they can do to ensure i get the upgrade i asked for. Room is clean and the view with the balcony is really nice.

Dear Ibrahim A., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Sanjana M. Couples - Confirmed reviews ALL

The location of the hotel is nice. All staff very polite specially housekeeping staff( 2 ladys ). Very nice room , clean & great view also. Thankyou so much for upgrading my room.

Dear Sanjana M., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Just amazing

Customer review rating 5.0/5

Anna M. Business - Confirmed reviews ALL

Excellent experience

Dear Nana M., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Other web-users rate our hotel

  • 223 reviews 9/10 Location
  • 280 reviews 7.9/10 Room
  • 317 reviews 8.9/10 Service
  • 13 reviews 9.5/10 WiFi
  • 114 reviews 9.2/10 Cleanliness
  • 107 reviews 8.7/10 Breakfast
  • 87 reviews 9.6/10 Vibe
  • 59 reviews 9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.