Dear Kamal, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay overall and that you found our hotel and services satisfactory. We truly appreciate your understanding regarding the road noise. As we are located in the city center, some rooms facing the street can be affected by traffic noise, which is unfortunately beyond our control. Nevertheless, we are always happy to accommodate our guests' preferences and, subject to availability, arrange a quieter room upon request. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back to Tbilisi in the future. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Manish, Thank you so much for your lovely words! We are truly happy to know that you enjoyed your stay and felt at home with us. Your kind mention of Achi, Nikita, Nani, Ani, and the entire team means so much to us. We will be delighted to share your appreciation with everyone. It was a pleasure having you with us, and we sincerely hope to welcome you back home again soon! Warm Regards, Mariam Ichkiti Front Office Manager

Dear Yulianna K., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Nikolai Z., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Hana S., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Guest, Thank you for sharing such a detailed and thoughtful review of your stay with us. We’re delighted that you enjoyed our location on Rustaveli Avenue, the comfortable room, and especially our breakfast and freshly prepared omelet. We’re also glad that our team was able to resolve the issue during check-in promptly and that you found our staff friendly and approachable. We’ll be happy to share your kind words with the team. And we hope our colleague’s recommendation inspires you to visit Batumi next time! We would be delighted to welcome you back to Tbilisi on your next trip. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Esther, Thank you for your wonderful feedback! We’re delighted to hear that Davit and Ani made such a positive impression, and we’ll be sure to share your kind words with them. It’s also great to know that our restaurant team was able to accommodate your dietary needs and make your meal a safe and enjoyable one. We’re especially happy to hear that we were the best hotel of your trip to Georgia. It was a pleasure having you with us, and we hope to welcome you back again! Warm Regards, Mariam Ichkiti Front Office Manager

Dear Hussam M., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Michael Shlafman, Thank you for sharing your feedback following your week-long stay with us. We are pleased to hear that you enjoyed our location, hotel facilities, and overall experience. However, we sincerely apologize for the shortcomings regarding the housekeeping service. We understand how disappointing it must have been to have your rooms cleaned only a few times during your stay and, more importantly, to have your requests for fresh towels and a change of bed linen not properly followed up. This is certainly not the level of service we aim to provide. Once a guest specifically requests housekeeping assistance or fresh towels, the request should be handled promptly and followed through. We regret that we fell short in this regard. Your comments have been shared with our housekeeping and Front Office teams so that we can improve communication and follow-up on guest requests. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a much better experience in the future. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Alexander, Thank you for sharing your feedback. We are sorry to hear that this stay did not meet the standard you experienced with us previously. We sincerely apologize for the late and incomplete room cleaning, as well as the fact that your welcome drink was not provided. This is certainly not the level of service we aim to deliver, and we will address both points with the relevant teams. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience on your next stay. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Cengiz C., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Emin G., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Abhimanyu T., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Salem A., Thank you for your wonderful review and for choosing to stay with us again. It is truly an honor to welcome you back for your sixth visit, and we are delighted that your friends also enjoyed their stay. We are especially pleased to hear that you feel at home with us. Your kind words about Nani's attentive service, our rooms, facilities and the new water dispenser mean a great deal and will certainly be shared with the team. We sincerely appreciate your loyalty and look forward to welcoming you and your friends back for many more memorable stays. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Sabuhi K., Thank you very much for your wonderful review and for choosing Tbilisi Philharmonic Hotel by Mercure for your stay. We are delighted to read that you had such a memorable experience and that our team's hospitality, the hotel's location and overall comfort exceeded your expectations. Your kind words are a great motivation for all of us and will be shared with the entire team. We are especially grateful for your recognition of our sustainability initiatives. It is truly rewarding to know that our eco-friendly wooden room keys and water dispensers made a positive impression on you. We are committed to reducing our environmental impact while maintaining the high standards of comfort and hospitality our guests expect, and your appreciation means a lot to us. Thank you once again for your recommendation and for highlighting our efforts towards a more sustainable future. We look forward to welcoming you back to Tbilisi Philharmonic Hotel by Mercure on your next visit to Tbilisi. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Ms. T., Thank you for taking the time to share your feedback with us. We are very pleased to hear your kind words about our reception team, housekeeping staff and the exceptional friendliness of our bar team member. It is always rewarding to know when individual team members make a positive impression. At the same time, we are sorry to learn that some interactions with our team did not feel as warm and welcoming as expected. This is certainly not the standard we aim to provide, and your comments have been shared with the relevant departments for further coaching and improvement in guest engagement. We truly appreciate your honest feedback as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back and provide a more consistently warm and comfortable stay. Warm Regards, Mariam Ichkiti Front Office Manager

Dear M. A. S. M. A. S., Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. While we are pleased to hear that you received friendly service from some members of our team, particularly at the restaurant, we are sorry that your overall experience did not reflect the level of hospitality we strive to provide. Greeting our guests warmly and making them feel genuinely welcome are fundamental aspects of our service, and we regret that this was not your impression. We are also sorry that you did not feel adequately recognized as a valued ALL Gold member. While upgrades are always subject to availability, your comments regarding membership recognition and the handling of your loyalty benefits have been shared with the relevant teams for review and improvement. Your feedback is important to us as it helps us identify areas where we can do better. We appreciate your candid comments and hope to have the opportunity to provide you with a much more seamless and welcoming experience in the future. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Ani T., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager