Tbilisi Philharmonic by Mercure Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 437 reviews

Tbilisi Philharmonic by Mercure Hotel - Image 1
Tbilisi Philharmonic by Mercure Hotel - Image 2
Tbilisi Philharmonic by Mercure Hotel - Image 3
Tbilisi Philharmonic by Mercure Hotel - Image 4

Description

Hotel extras

  • Central Location

  • Onsite Restaurant and Bar

  • High Speed WiFi

  • 24/7 Reception

  • Conference Facilities

Our accommodation(s)

Hotel location

Tbilisi Philharmonic by Mercure Hotel

10 Petre Melikishvili
0179 TBILISI
Georgia

GPS:41.707345, 44.784165

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MUSE

Our Restaurant Muse is the hotel's main gathering place, where guests are delighted by Georgian and international dishes. With its easy access location and cozy atmosphere, Muse will always enhance your guest experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  437 reviews

Customer review rating 5.0/5

Aygul J. Couples - Confirmed reviews ALL

Thanks for the warm welcome

Dear Aygul J., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 3.5/5

Raffaella P. Business - Confirmed reviews ALL

Overall a good hotel but doesn’t have the Mercure look &touch I was looking for

Dear Raffaella P., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. We are pleased to know that overall you had a good stay with us. At the same time, we regret that the hotel did not fully meet your expectations regarding the Mercure look and touch you were anticipating. Your comments are very valuable to us and help us better understand how our guests perceive their experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 0.5/5

Mayank B. Couples - Confirmed reviews ALL

the reception executive were not co-operative. It was snowing and we had a car on us, we were not helped with any parking (I was aware that hotel doesnt have a parking of its own, yet some assistance was expected). In fact, no one assisted us with the check-in properly. The next day when we went for breakfast (which was included in our booking package), we were denied breakfast as they said no breakfast was included. It was only once we showed them the booking on Accor app which confirmed that breakfast was already paid for, that they allowed us to have breakfast. We were absolutely dissatisfied with the entire stay at this property.

Dear Mayank B., Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered during your arrival, especially given the weather conditions. While our hotel does not have its own parking facility, our team should certainly have made every effort to provide guidance and assistance with nearby parking options. We also regret that your check-in experience was not as smooth and welcoming as it should have been. We are equally sorry for the misunderstanding regarding your breakfast entitlement. This should have been verified promptly by our team without causing you any inconvenience. Thank you for bringing this matter to our attention. Your feedback is extremely important to us and will be shared with the team to ensure that we improve our communication and service in similar situations in the future. We hope you will consider giving us another opportunity to provide you with the level of service that guests expect from Tbilisi Philharmonic Hotel by Mercure. Warm Regards, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Xiangyi Z. Couples - Confirmed reviews ALL

Thank you for making my stay exceptional

Dear Xiangyi Z., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Customer review rating 5.0/5

Dmitrij P. Business - Confirmed reviews ALL

Really professional staff, nice rooms and delicious restaurant

Dear Dmitrij P., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Other web-users rate our hotel

  • 353 reviews 8.9/10 Location
  • 439 reviews 7.6/10 Room
  • 509 reviews 8.6/10 Service
  • 12 reviews 9.7/10 WiFi
  • 193 reviews 8.7/10 Cleanliness
  • 171 reviews 8.7/10 Breakfast
  • 125 reviews 9.6/10 Vibe
  • 87 reviews 8.4/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Tbilisi