Pullman Tbilisi Axis Towers 5 stars

Customer review rating (ALL Rating) 4.5/5 441 reviews

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Description

Hotel extras

  • Landmark building with World Trade Center status with stylish design and prime location

  • Free shuttle offered upon request to and from the old town at 11:00 & 16:00 respectively

  • Rooms and Food & Beverage outlets with panoramic views from the highest floors in the city

  • One of the city's most extensive banquet facilities, all with daylight

  • Free access to an all-weather pool and fitness center

Our accommodation(s)

Hotel location

Pullman Tbilisi Axis Towers

37m Chavchavadze Ave
0179 TBILISI
Georgia

GPS:41.7116, 44.7562

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DUMAS

With panoramic views overlooking the heart of the city, restaurant Dumas soaks in the natural daylight. Set on the 36th floor of the tower, Dumas is all new address for French cuisine with European accent, serving daily breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  441 reviews

Customer review rating 2.5/5

Georgy P. Couples - Confirmed reviews ALL

I am happy to have been upgraded to a junior suite. However the room could be more tidy. There were stains and dust here and there. The reception people had to be called multiple times for housekeeping and my TV too never worked for more than 24hrs. The phone in the room never worked and there was a WhatsApp number provided for contacting reception. The people at reception could have been more prompt at settling concerns. The lighting on the floors is very dark and uncomfortable. The breakfast menu seems little and many of the staff were not really receiving. They were gloomy. The hotel itself is slightly far away from attractions and you will get stuck in traffic...this is no fault of the hotel but just a note to those who read my review. My stay in Tbilisi was for 5 nights, 2 nights were with Swissotel who gave me a much much better experience than my 3 nights at Pullman. Considering my previous stays with Pullman at Singapore, Paris, this was way below their usual services. Kindly consider this as an honest review of a guest.

Customer review rating 5.0/5

Zviad B. Couples - Confirmed reviews ALL

Big thanks to the hotel staff, we got complimentary cake and bottle of champagne for our birthday ocassion. It was a great stay.

Dear Zviad, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you had a great stay with us and that you enjoyed the complimentary cake and bottle of champagne for your birthday celebration. It truly means a lot to our team to be part of such a special occasion. Your appreciation will be shared with our colleagues, as feedback like yours is a wonderful motivation for the entire team. We’re glad we could help make your stay memorable. We look forward to welcoming you back again very soon for another exceptional experience. Sincerely, Irine, Quality Manager

Customer review rating 3.0/5

Daniel T. Business - Confirmed reviews ALL

Room is nice. However, no phone for 5 months. Elevators were not working properly. Towels were ripped. Room cleaning is in late afternoon. Lobby staff are nice, but you need to rely on WhatsApp.

Dear Daniel, Thank you for sharing your feedback and for being a valued Silver member with us. We’re pleased to hear that you found the room comfortable and that our lobby team made a positive impression. At the same time, we sincerely apologize for the inconveniences you experienced, including the in-room phone being unavailable, elevator disruptions, the condition of the towels, and the timing of housekeeping service. These are not the standards we aim to deliver, particularly to our loyal members. Your comments have been shared with the relevant departments to ensure these matters are addressed promptly. Although we offer WhatsApp as a supplementary service, we acknowledge that all standard in-room facilities should have been fully functional, and we apologize that this was not the case during your stay. Please feel free to contact me directly at ir… should you choose to stay with us again. I would personally oversee the arrangements to ensure your next visit is seamless and meets the level of comfort and service you deserve. Sincerely, Irine, Quality Manager

Customer review rating 3.0/5

Sargis S. Families - Confirmed reviews ALL

Although the stay was ok, but we faced few issues. The parking which is included is unorganized. We were able to enter parking first time in 45 minutes as the bus blocked and there was no move at all. The room was ok but heating was not working and we were freezing for two nights until they fix partly when the heating was on high and the remote was not able to adjust temperature, at least we were not freezing. The pool was good but it was freezing as the heating was poor. Water was ok but the air temperature was low, especially near the windows. It was ok stay but we did not have impression that we are in 5 star hotel. I would think twice to come back to this hotel

Dear Sargis, Thank you for sharing your feedback with us. We’re sorry to hear that your stay did not fully meet your expectations. Regarding parking, we would like to clarify that parking spaces are very limited and subject to availability. While parking is included, access can be restricted during peak periods, and we regret the inconvenience this caused upon your arrival. We also apologize for the heating issues in your room and the pool area. This is not the level of comfort we strive to provide, and your comments have been shared with our maintenance and management teams for further review. Should you consider staying with us again, please feel free to contact me directly at ir… . I would personally ensure that everything is arranged in advance and that your stay is as comfortable as possible. Sincerely, Irine, Quality Manager

Customer review rating 0.5/5

Ilyas K. Business - Confirmed reviews ALL

1. Hotel's phones not working which is fine. It can happen and the whatsapp system they created should have been solving this problem if managed by proffesionals of course. This wasn't the case. If anybody from the hotel is interested to see the whatsapp communication with their staff using it I can share for sure. Generally speaking I wanted my delivery which was left by my driver at the reception to be delivered to my room at 9am in the morning by asking some sparkling water, still water and a cup of coffee. By 10am I neither had my bag nor the room service order delivered. When I went down at 10am by myself there was a brown curly hair man at the reception who didn't even said sorry one time and was talking to me rudely. 2. Second day I left a laundry at 10am. The paper says if before 11am delivery same day before 20:00. At the evening I saw my delivery was not in my room. Went down to ask. A lady said it's partly ready. can send whatever ready now and the rest will only come the next day. When I asked why and how it's possible she asked me to speak to the manager. The manager one young man came. He couldn't answer how it's possible the delivery can't be made on time as stated in the paper. I told I could have a flight earlier and what will happen in this case? I also insisted on the delivery should be made before 9am next morning because I have not other clothes than those and I have to go to a formal meeting. During the talk he was twice telling me by the way your room credit is reached and you have to make a payment which I didn't understand the relation in between our conversation. When I said to him will you not deliver my clothes if I don't make a payment and he said yes???. Anyway this guy at the end understood his mistake and when I came down again with my credit card he deeply apologised and confirmed my delivery will be there at 08:45 next day. Next morning waited until 08:55 and nothing was delivered. I had to wear my dirty clothes from the previous day and go to a formal meeting with government with jeans. No one excused me in person except some whatsapp messages. I have been staying in this hotel in every trip of mine to Tbilisi. I am a Diamond member in accor and ambassador elite member in Marriot which means staying 250+ nights at hotels in a year. Haven't faced with such an attitude and sad to say I will never ever stay in this hotel again.

Dear Ilyas, Thank you for taking the time to share your experience. I am truly sorry for the multiple service failures you encountered during your stay. What you described falls well below our standards. We fully acknowledge our responsibility and I sincerely regret the discomfort and frustration it caused you. Your feedback has been reviewed in detail and escalated to senior management. Corrective actions are being taken to address the service gaps and staff behavior you highlighted. We value loyal and experienced travelers such as yourself, and it is especially disappointing to learn that we failed you despite your long-standing trust in our hotels. While we understand your decision, we genuinely hope you may consider giving us another opportunity in the future. Should you wish to do so, I invite you to contact me directly at ir… I will personally oversee your stay to ensure it is handled with the level of care and professionalism you deserve. Sincerely, Irine, Quality manager

Other web-users rate our hotel

  • 284 reviews 8.4/10 Location
  • 532 reviews 8.2/10 Room
  • 648 reviews 8.4/10 Service
  • 12 reviews 9.2/10 WiFi
  • 225 reviews 7.9/10 Amenities
  • 217 reviews 8.1/10 Breakfast
  • 214 reviews 9.5/10 Vibe
  • 180 reviews 8.2/10 Cleanliness

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