Pullman Tbilisi Axis Towers 5 stars

Customer review rating (ALL Rating) 4.5/5 403 reviews

Best price
guarantee
Pullman Tbilisi Axis Towers - Image 1
Pullman Tbilisi Axis Towers - Image 2
Pullman Tbilisi Axis Towers - Image 3
Pullman Tbilisi Axis Towers - Image 4
37m Chavchavadze Ave, 0179 TBILISI, Georgia

Description

Hotel extras

  • Landmark building with World Trade Center status with stylish design and prime location

  • Rooms and Food & Beverage outlets with panoramic views from the highest floors in the city.

  • One of the city's most extensive banquet facilities, all with daylight

  • Free access to an all-weather pool and fitness center. Pool temporarily closed: 30 Aug–22 Sep.

  • Extra bed available upon request, subject to availability, at USD 35.40 per night

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 twin beds.

Photo out of - Superior Room with 2 twin beds.

The seamlessly designed Superior Twin room features comfortable Pullman bedding, workstation, coffee table with armchair, bathroom with walk in rain shower and C.O. Bigelow toiletries, Wi Fi, LED TV and coffee machine.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

The spacious Executive King room offers perfect combination of work life balance with Wi Fi, LED TV, workstation, sofa set, comfortable Pullman bedding, bathroom with walk in rain shower and C.O. Bigelow toiletries and coffee machine.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Suite Room.

Photo out of - Suite Room.

Stylish Suite, 60 to 85 sqm boasts comfortable Pullman bedding, seperate living and dining area, sofa, rain shower and bathtub, C.O. Bigelow toiletries, Wi Fi, LED TV and coffee machine.

Max. number of persons
4
Area
From 75 m² / 807 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Tbilisi Axis Towers

37m Chavchavadze Ave
0179 TBILISI
Georgia

GPS:41.7116, 44.7562

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 215 rooms
  • 4 rooms for people with reduced mobility
  • 9 connecting rooms
  • 215 non-smoking rooms
  • 37 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Entertainment

  • Disco/Nightclub

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Axis Towers Wellness Pool

  • Covered
  • On site

Axis Towers Wellness Gym

  • On site

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site

Electric Car Charger

Parking information

  • On site

DUMAS

Photo out of - DUMAS

With panoramic views overlooking the heart of the city, restaurant Dumas soaks in the natural daylight. Set on the 36th floor of the tower, Dumas is all new address for French cuisine with European accent, serving daily breakfast, lunch and dinner.

Cooking style
International
Capacity
150
Accessibility
Accessible service
37m Chavchavadze Ave, 0179 Tbilisi, Georgia
Telephone +995 32 200 33 66
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Rooftop
  • Exceptional View
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

With panoramic views overlooking the heart of the city, restaurant Dumas soaks in the natural daylight. Set on the 36th floor of the tower, Dumas is all new address for French cuisine with European accent, serving daily breakfast, lunch and dinner.

Weather Report Bar catches you with its cosmopolitan vibe and stunning views from the 37 level. Chic and stylish cocktail bar and lounge is the place to meet over delicate tapas and exquisite drinks from around the world.

Our facilities include an expansive sun terrace, 25 meters heated indoor lap pool with a retractable roof providing a harmonious balance of indoor/outdoor air flow

Perched within the architectural landmark of the city, Axis Towers Spa is a refined urban retreat designed for total restoration. Blending calming rituals with professional expertise, the spa offers a tranquil sanctuary where body and mind regain their natural balance amidst the vibrant energy of Tbilisi.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  403 reviews

Customer review rating 5.0/5

Naman H. B. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us. We truly appreciate your loyalty and are grateful for your trust in us. We look forward to welcoming you back soon for another wonderful experience. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Cedric A. M. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful feedback and for your continued loyalty. We are delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers and truly appreciate your kind words about our team and facilities. It is always a pleasure to welcome our loyal members, and we look forward to welcoming you back for another memorable stay. Sincerely, Irma Deputy General Manager

Customer review rating 0.5/5

Sarvesh T. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Tbilisi Axis Towers. We sincerely apologize for the discomfort caused by the temporary air-conditioning issue. Although our Engineering team addressed and resolved the matter as quickly as possible, we fully understand the inconvenience this caused and how it affected your comfort and stay. We are also sorry to hear about your experience with our team. The communication and attitude you described do not reflect the warm, respectful, and professional hospitality we strive to provide. Please accept our sincere apologies for feeling unsupported during your stay. Your comments have been shared with the relevant management team for review and follow-up. As a valued returning guest, we truly appreciate your loyalty to Pullman Tbilisi Axis Towers and sincerely regret that this experience left you disappointed. Your trust is important to us, and we hope to have the opportunity to regain it and provide you with the level of care and hospitality you have come to expect from us. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Xiaomin L. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your stay at Pullman Tbilisi Axis Towers. We are pleased to know that you appreciated the warm welcome from our Front Office team. At the same time, we sincerely apologize that several aspects of your experience did not meet the level of service you expected. We understand the importance of attentive service, timely communication, and proper follow-up, and we regret that your experience did not reflect these standards. Your feedback has been shared with the relevant management teams for careful review and improvement. Thank you once again for bringing your concerns to our attention. We remain committed to enhancing our service and providing our guests with a more comfortable and seamless experience. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Vakhtang M. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us. We truly appreciate your loyalty and are grateful for your trust in us. We look forward to welcoming you back soon for another wonderful experience. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Cedric A. M. Couples - Confirmed reviews ALL

Very enjoyable stay at the Pullman Tbilisi. The city centre is a few minutes away from the hotel thanks to the bus stop just in front of the hotel. Nice swimming pool, and amazing views from the room; restaurant and bar. Thank you as well Shota (reception) for your kindness!

Dear Valued Guest, Thank you for your wonderful feedback and for your continued loyalty. We are delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers and truly appreciate your kind words about our team and facilities. It is always a pleasure to welcome our loyal members, and we look forward to welcoming you back for another memorable stay. Sincerely, Irma Deputy General Manager

Customer review rating 0.5/5

Sarvesh T. Couples - Confirmed reviews ALL

We booked the Junior Suite, hoping for a luxurious experience, but to my surprise it was one of the worst. The Air conditioner was not working and it was crazy hot and we could not sleep, despite regular complaints to the reception team, they failed to take action and kept saying the engineers are coming to fix the AC but no one showed up until hours later. Paid so much money for the Junior Suite, only to have the worst stay in Pullman Tbilisi Axis Towers. I was a regular there but never booking with Pullman again, they have lost a loyal customer for life. Despite asking the reception to upgrade us or put us in another room, they were rude and said it is not our problem. I was shocked to see that this is what goes on in Pullman Tbilisi Axis Towers they have no hospitality experience? No manners to speak. After fixing the issue hours later, we decided never to stay with Pullman Tbilisi Axis Towers again.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Tbilisi Axis Towers. We sincerely apologize for the discomfort caused by the temporary air-conditioning issue. Although our Engineering team addressed and resolved the matter as quickly as possible, we fully understand the inconvenience this caused and how it affected your comfort and stay. We are also sorry to hear about your experience with our team. The communication and attitude you described do not reflect the warm, respectful, and professional hospitality we strive to provide. Please accept our sincere apologies for feeling unsupported during your stay. Your comments have been shared with the relevant management team for review and follow-up. As a valued returning guest, we truly appreciate your loyalty to Pullman Tbilisi Axis Towers and sincerely regret that this experience left you disappointed. Your trust is important to us, and we hope to have the opportunity to regain it and provide you with the level of care and hospitality you have come to expect from us. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Xiaomin L. Couples - Confirmed reviews ALL

可以。我帮你润色成适合 Google / Booking 酒店评价的英文版本，语气会比较专业、有分量，不会显得过度情绪化，但能清楚表达你对服务的不满。 Very disappointing service experience — poor response to a room issue and no apology after a fire alarm The young lady with black hair who checked me in was absolutely wonderful. She was warm, friendly, and had a genuine smile throughout the check-in process. Unfortunately, the rest of my experience was extremely disappointing. The bed frame in my first room made very loud squeaking noises whenever I sat down or moved on the bed. I called the front desk, and the gentleman who answered told me that someone would come to inspect it. He then hung up immediately. I waited for 30 minutes, but nobody came. I called again, and it was the same gentleman. Once again, he said someone would come, and then he simply hung up without even saying goodbye. I found his manner extremely rude and unprofessional. I waited another 30 minutes in the room, but still nobody came. Eventually, I had no choice but to go downstairs to the front desk myself and report the problem in person. The front desk then moved me to another room on a lower floor. Unfortunately, the bed frame in the new room also made squeaking noises, although they were somewhat quieter than in the first room. By that point, I was exhausted from having to deal with the issue for so long, so I decided not to ask for another room. What was even more disappointing was that, while I was waiting, I also used the hotel’s in-room service QR code to submit a request explaining that the bed frame was making noise and needed to be checked. I received absolutely no response. Later that night, the hotel’s fire alarm went off in the middle of the night, seriously disturbing my sleep. The next morning, I asked the front desk what had happened. I was told that someone had been smoking. However, there was not even a simple apology for the disturbance. A hotel can certainly have occasional maintenance problems, but what really matters is how those problems are handled. In this case, the response was extremely slow, communication was poor, and I had to repeatedly follow up myself just to get something done. This was a very frustrating and exhausting experience, and unfortunately, I decided to move to another hotel. The only positive part of my stay was the wonderful lady who checked me in. Her warmth and professionalism stood in stark contrast to the service I experienced afterwards. I sincerely hope the management takes this feedback seriously and improves both the response time and the way guest complaints are handled.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your stay at Pullman Tbilisi Axis Towers. We are pleased to know that you appreciated the warm welcome from our Front Office team. At the same time, we sincerely apologize that several aspects of your experience did not meet the level of service you expected. We understand the importance of attentive service, timely communication, and proper follow-up, and we regret that your experience did not reflect these standards. Your feedback has been shared with the relevant management teams for careful review and improvement. Thank you once again for bringing your concerns to our attention. We remain committed to enhancing our service and providing our guests with a more comfortable and seamless experience. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Vakhtang M. Families - Confirmed reviews ALL

A stunning hotel, wonderful staff. The service is amazing. Absolutely everything is perfect!

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Denyz N. Families - Confirmed reviews ALL

Lovely stay at Pullman Tbilisi! I was pleasantly surprised with an upgrade to a Junior Suite, along with special amenities that I really loved. Amazing people working at the Front Office and F&B friendly, professional, and always ready to help. Thank you for the wonderful hospitality! ❤️

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. We are especially grateful for your continued loyalty as an Accor Live Limitless Diamond member. Your trust and loyalty mean a great deal to us, and we are pleased that our team was able to make your stay special. It was a pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay. Sincerely, Irma Deputy General Manager

Customer review rating 4.0/5

Jacqueline S. Families - Confirmed reviews ALL

a short visit with family/kids.

Dear Valued Guest, Thank you for your feedback. We are glad to hear that you liked the hotel overall; however, we are sorry that several aspects of your stay did not meet your expectations. We sincerely apologize for the issues you experienced. Your comments are very important to us, and we will address them with our team. We hope to have the opportunity to welcome you again in the future. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Laura H. Families - Confirmed reviews ALL

Lovely breakfast, great views, comfortable beds!

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another memorable stay. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Tahar A. Families - Confirmed reviews ALL

The hotel offers outstanding hospitality, professional staff, comfortable facilities, and exceptional customer service, making our stay both pleasant and memorable. Highly recommended. ⭐⭐⭐⭐⭐

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. Your kind words about our hospitality, team, facilities, and service are greatly appreciated. It is always rewarding to know that we were able to make your stay both pleasant and memorable. Thank you for your recommendation. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Bruno B. Business - Confirmed reviews ALL

Freindly staff, exccelent location, beautiful premises

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. We sincerely appreciate your continued loyalty and are grateful that you consistently choose to stay with us. Your kind words about our team, location, and hotel mean a great deal to us and serve as a wonderful motivation for everyone. It is always a pleasure to welcome you back, and we look forward to providing you with many more exceptional experiences in the future. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Salome D. Friends - Confirmed reviews ALL

Amazing staff, especially reception

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers and truly appreciate your kind words about our team. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another memorable stay. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Peter S. Business - Confirmed reviews ALL

Great service comfortable rooms accommodating staff

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another memorable stay. Sincerely, Irma Deputy General Manager

Customer review rating 4.0/5

Paul H. Business - Confirmed reviews ALL

A fabulous stay in this lovely hotel. The breakfasts were exceptional and the staff so friendly

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us, especially your breakfast experience, and we truly appreciate your kind words about our team. At the same time, we sincerely apologize that we did not provide the level of recognition you deserve as a valued ALL Gold member. This is not the standard of personalized service and appreciation we strive to offer our loyal members. We truly value your feedback, as it helps us improve and ensure a more consistent experience for our guests. Your satisfaction remains our top priority, and we are grateful for your continued trust and loyalty. We look forward to welcoming you back soon for another wonderful experience. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Rustem S. Families - Confirmed reviews ALL

Vey convenient location, suite was spacious and luxurious. Breakfast is at the highest level. The only disappointment we experienced is the attitude towards Accor Diamond level member. The staff acts like they don’t know about it or just don’t care. For the first time in my vast experience they didn’t provide welcome tray in the room. Upon check in they insisted on full payment even though I used Accor points in order to partially pay for this reservation. Only when I showed my reservation from my email and they checked that points already deducted they agreed to take the right amount. Although I booked family suite for 2 adults and 2 children, there were no extra bed sheets in the room. Fire alarm drill at 4 am was annoying.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at Pullman Tbilisi Axis Towers. First, we would like to sincerely thank you for your continued loyalty as an Accor Live Limitless Diamond member. We truly value your trust and are grateful that you chose to stay with us. While we are pleased to know that you enjoyed our location, the comfort of the suite, and breakfast, we are genuinely sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the shortcomings you experienced. Providing a seamless and personalized experience for ALL members is one of our highest priorities, and we regret that this was not reflected during your visit. This is certainly not the level of hospitality we strive to provide, and we fully understand your disappointment. Please rest assured that your feedback has been shared with the relevant departments for careful review and appropriate follow-up. Your comments are invaluable in helping us improve the experience we provide to our guests. We sincerely hope to have the opportunity to regain your confidence and welcome you back to Pullman Tbilisi Axis Towers, where we look forward to providing you with the exceptional experience you deserve. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

George J. Families - Confirmed reviews ALL

Very nicely managed, professional staff.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers and truly appreciate your kind words about our team. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another memorable stay. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Milos S. Couples - Confirmed reviews ALL

The location of the hotel is excellent: from the room you have an amazing view, and the bus stop is right in front. Rooms are beautiful. The bar is very good, with a nice selection and attractive promotions, but the staff needs more training, for example on what is included in the welcome drink for ALL members. Restaurant is nice, offering an interesting mix of Georgian and international cuisine.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Pullman Tbilisi Axis Towers. We are pleased to know that you enjoyed your overall experience, particularly our location, accommodations, and dining facilities. Your kind words are truly appreciated. We also value your feedback regarding the service you received. Please rest assured that your comments have been shared with the relevant team, as we are continuously striving to enhance the quality and consistency of our guest experience. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Ajesh K. Families - Confirmed reviews ALL

I booked two rooms for two nights for my family to attend my daughter's graduation ceremony at TSMU. As an Accor member, we chose this hotel and were very pleased with our decision. We reserved one Executive Room and one Superior Twin Room, and both were well-appointed, comfortable, and maintained to a high standard. Breakfast was served on the 36th floor and offered an excellent selection of dishes, making for a wonderful start to each day. Overall, we thoroughly enjoyed our stay and would certainly choose this hotel again during our next visit. I also requested a late check-out until 4:00 PM for one of the rooms, which was kindly accommodated by the hotel staff and greatly appreciated. Thank you for the excellent hospitality.

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing Pullman Tbilisi Axis Towers for such a special occasion. First and foremost, please allow us to extend our warmest congratulations to your daughter on her graduation. We are honored that you chose to celebrate this important milestone with us. We are delighted to hear that you and your family enjoyed your stay. It is especially rewarding to know that you were pleased with your rooms, our breakfast offering on the 36th floor, and the service provided by our team. We are also glad that we were able to accommodate your late check-out request and contribute to a more comfortable experience. Thank you for your loyalty as an Accor member and for your kind words regarding our hospitality. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you and your family back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Customer review rating 4.0/5

Tatsuro K. Solo - Confirmed reviews ALL

My stay itself was comfortable and enjoyable, and thank you for the birthday wish. As the overall quality of the hotel was good, I just wanted to gently share two specific things that felt disappointing. 1. Breakfast: On one morning, the restaurant was packed due to a large tour group. There were no available seats, and some of the food stations were empty. While one female staff member was kind and tried her best to help, the other staff members seemed indifferent. On another day, I changed the timing and had a peaceful breakfast, but a recurring issue arose: every time I left the table to get something, the staff cleared away my full coffee cup or my full plate. This happened more than once. 2. Pool: Unfortunately, my experience at the pool was not very pleasant. Most guests were not wearing swim caps, leaving hair floating in the water. Although there is a "No Diving" sign, children and even adults were diving into the pool. Furthermore, despite being an indoor facility, there was a noticeable smell of cigarette smoke at times, even when the window was closed.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall. At the same time, we sincerely apologize for the inconveniences you experienced during breakfast and at the pool. We regret that the breakfast service did not meet your expectations. We also appreciate your comments regarding the pool area. Your concerns about guest behavior, cleanliness, and the cigarette smell have been shared with the relevant teams for review and follow-up. Your comments are very important to us, and we will address them with our team as part of our ongoing efforts to improve the guest experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Irma Deputy General Manager

Customer review rating 5.0/5

Lusine H. Families - Confirmed reviews ALL

We were extremely satisfied with service, breakfast, comfortable rooms with modern interior.

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Nichola M. Solo - Confirmed reviews ALL

Was a nice hotel with a lovely pool however a few tiny moments did make the stay a little less satisfactory. The fridge in the room was not at all cold and could not keep anything cool, I asked about this and they said it was a temp controlled space - well what’s the point of that - a fridge needs to be cold. Allowing for the guest to keep things cold ! Like milk. I hate tea with creamer it’s not meant to be drunk with creamer, the reception was an abrupt when I asked for some milk like it was an unreasonable request? The breakfast was nice but I think for a 5 star I would have expected to be served coffee and tea rather than get it out of a machine.

Dear Valued Guest, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed our hotel overall. However, we are sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the fridge, your experience with the reception team, and the breakfast beverage service. This is certainly not the level of comfort and service we strive to provide. Your comments have been carefully noted and shared with the relevant teams for review and improvement. We genuinely appreciate you bringing these points to our attention, as they help us enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a more comfortable and seamless stay. Sincerely, Irma Deputy General Manager

Other web-users rate our hotel

  • 268 reviews 8.9/10 Location
  • 533 reviews 8.3/10 Room
  • 776 reviews 8.4/10 Service
  • 13 reviews 6.9/10 WiFi
  • 280 reviews 8.9/10 Breakfast
  • 230 reviews 9.3/10 Vibe
  • 226 reviews 8.3/10 Amenities
  • 213 reviews 8.5/10 Food

Powered by Trustyou

Frequently asked questions

Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Our other establishments nearby

All our hotels in Tbilisi Hotels