Pullman Tbilisi Axis Towers 5 stars

Customer review rating (ALL Rating) 4.5/5 413 reviews

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Description

Hotel extras

  • Landmark building with World Trade Center status with stylish design and prime location

  • Rooms and Food & Beverage outlets with panoramic views from the highest floors in the city

  • One of the city's most extensive banquet facilities, all with daylight

  • Free access to an all-weather pool and fitness center. Jacuzzi is closed from May 28 to June 4

  • Sauna is temporarily closed from March 20 to June 5. Massage services will remain available

Our accommodation(s)

Hotel location

Pullman Tbilisi Axis Towers

37m Chavchavadze Ave
0179 TBILISI
Georgia

GPS:41.7116, 44.7562

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DUMAS

With panoramic views overlooking the heart of the city, restaurant Dumas soaks in the natural daylight. Set on the 36th floor of the tower, Dumas is all new address for French cuisine with European accent, serving daily breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  413 reviews

Customer review rating 5.0/5

Lusine H. Families - Confirmed reviews ALL

We were extremely satisfied with service, breakfast, comfortable rooms with modern interior.

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay at Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Nichola M. Solo - Confirmed reviews ALL

Was a nice hotel with a lovely pool however a few tiny moments did make the stay a little less satisfactory. The fridge in the room was not at all cold and could not keep anything cool, I asked about this and they said it was a temp controlled space - well what’s the point of that - a fridge needs to be cold. Allowing for the guest to keep things cold ! Like milk. I hate tea with creamer it’s not meant to be drunk with creamer, the reception was an abrupt when I asked for some milk like it was an unreasonable request? The breakfast was nice but I think for a 5 star I would have expected to be served coffee and tea rather than get it out of a machine.

Dear Valued Guest, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed our hotel overall. However, we are sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the fridge, your experience with the reception team, and the breakfast beverage service. This is certainly not the level of comfort and service we strive to provide. Your comments have been carefully noted and shared with the relevant teams for review and improvement. We genuinely appreciate you bringing these points to our attention, as they help us enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a more comfortable and seamless stay. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Milos M. Business - Confirmed reviews ALL

Comfortable stay but I got a feeling that the hotel deteriorated since the last time I was there. 1. Breakfast - cafe machine still producing mediocre coffee and seemed to me that food variety was smaller than the last I stayed there. Also, tap water machine was broken. 2. Gym - before I could use my room key to enter gym and now it was replaced with a bracelet. Fine, I got the bracelet on Day 1. But every time I had to go to the gym front desk for them to extend it and allow access. One day I wanted to do an early workout (6:30am) only to meet closed doors because of the bracelet thing described above. 3. Elevators - seems that card readers in them are not working so anyone could go on any floor even without a key. 4. Wifi in my room was glitchy all week I couldnt trust it to take my meeting there 4. Personnel was good and made stay comfortable

Dear Valued Guest, Thank you very much for taking the time to share your feedback and for your continued loyalty in choosing to stay with us again. We are very pleased to hear that; overall, you had a comfortable stay at Pullman Tbilisi Axis Towers. However, we are truly sorry to learn that several aspects of your recent stay did not fully meet your expectations, particularly in comparison to your previous visit. Please accept our most sincere apologies for any inconvenience this may have caused. Please be assured that the comfort, safety, and well-being of our guests remain our highest priority. We will carefully review all the points you have kindly brought to our attention and take them into consideration to further enhance and improve our services. We sincerely hope to have the pleasure of welcoming you back in the future for a more comfortable and seamless stay. Sincerely, Irma Deputy General Manager

Customer review rating 3.5/5

Jawan A. O. Couples - Confirmed reviews ALL

GREAT STAFF BUT BAD EXPERIENCE WITH ROOM AC.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Pullman Tbilisi Axis Towers. We are pleased to hear that you appreciated our staff and their service. However, we are sorry that several aspects of your stay did not meet your expectations. We sincerely apologize for the issues you experienced. Your comments are very important to us, and we will address them with our team. We hope to have the opportunity to welcome you again in the future. Sincerely, Irma Deputy General Manager

Customer review rating 1.5/5

Narine G. Families - Confirmed reviews ALL

It was not my first stay at Pullman Tbilisi and I have always been very satisfied, however this time I had a few incidents I would like to share with you. First we were coming for my sister's Birthday and I informed about it in advance via e-mail to prepare something nice. Upon arrival there was nothing in the room, I have sent another e-mail and got no reply. At reception I was told that I need to wait and they can't do anything. Later on at around 10 a very nice piece of cake was brought with sparkling wine, however surprise was already ruined. Secondly, on last day of our stay we came back and our room door was open, later on it turned out that we didn't close it properly, but I was quite frustrated that no security noticed it and someone could just enter and take my belongings. Raised this with reception 2 times, however no special attention, no indication of why this happened and no any single piece of attention except for receptionist on that evening who at least apologised. I believe in such a renowned hotel such kinds of things shouldn't happen and next time I will reconsider my decision to stay at Pullman Tbilisi.

Dear Narine, Thank you for your loyalty to Pullman Tbilisi Axis Towers and for taking the time to share your feedback with us. We are truly sorry that your recent stay did not fully meet your expectations. Regarding the birthday arrangement, I understand how disappointing it must have been that your request was not ready on time. While the amenity was delivered later, we know that timing is very important for such occasions and we are sorry this affected your celebration. This is not the level of service we strive to provide, and we will improve our internal coordination to avoid this in the future. With regard to the room door incident, I sincerely apologize for the concern this may have caused. Please be assured that we are addressing this matter seriously to ensure greater attentiveness and to prevent similar situations in the future. The safety and comfort of our guests remain our highest priority. We truly value your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Sincerely, Irma Deputy General Manager

Other web-users rate our hotel

  • 264 reviews 8.8/10 Location
  • 500 reviews 8.4/10 Room
  • 706 reviews 8.6/10 Service
  • 12 reviews 8.3/10 WiFi
  • 219 reviews 8.3/10 Breakfast
  • 218 reviews 9.6/10 Vibe
  • 205 reviews 8.6/10 Amenities
  • 180 reviews 8.3/10 Food

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