Pullman Tbilisi Axis Towers 5 stars

Customer review rating (ALL Rating) 4.6/5 430 reviews

Best price
guarantee
Pullman Tbilisi Axis Towers - Image 1
Pullman Tbilisi Axis Towers - Image 2
Pullman Tbilisi Axis Towers - Image 3
Pullman Tbilisi Axis Towers - Image 4
37m Chavchavadze Ave, 0179 TBILISI, Georgia

Description

Hotel extras

  • Landmark building with World Trade Center status with stylish design and prime location

  • Free shuttle offered upon request to and from the old town at 11:00 & 16:00 respectively

  • Rooms and Food & Beverage outlets with panoramic views from the highest floors in the city

  • One of the city's most extensive banquet facilities, all with daylight

  • Free access to an all-weather pool and fitness center

Our accommodation(s)

Hotel location

Pullman Tbilisi Axis Towers

37m Chavchavadze Ave
0179 TBILISI
Georgia

GPS:41.7116, 44.7562

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DUMAS

With panoramic views overlooking the heart of the city, restaurant Dumas soaks in the natural daylight. Set on the 36th floor of the tower, Dumas is all new address for French cuisine with European accent, serving daily breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  430 reviews

Customer review rating 5.0/5

David C. Families - Confirmed reviews ALL

As always, my stay at this hotel was wonderful. Despite the large number of guests, the hotel staff made a great effort to provide excellent service. The reception team was very helpful with my move to another hotel. I returned the next day. Breakfast was very busy, but the kitchen handled it well. Special thanks to Tornike — he truly deserves to be Employee of the Month for his attitude toward work and professionalism. Special thanks as well to the housekeeping team — the room was perfectly cleaned, everything was very clean and cozy.

Dear David, Thank you very much for taking the time to share your kind feedback. We are truly delighted to know that you enjoyed your stay with us. At the same time, please accept our sincere apologies for the inconvenience caused by the necessity to relocate you to another hotel for one night. We greatly appreciate your understanding and flexibility, and we are pleased that our reception team was able to assist you smoothly and welcome you back the following day. Despite the high occupancy, it is wonderful to hear that our team provided you with excellent service. We are especially grateful for your kind words regarding the breakfast service and will gladly share your feedback with the kitchen team. A special thank you for recognizing Tornike — your praise for his professionalism, dedication, and positive attitude is truly appreciated and will be shared with him. We also sincerely thank you for acknowledging the housekeeping team and their efforts in ensuring your room was perfectly prepared. Your feedback is highly valued, and we truly hope to have the pleasure of welcoming you back again soon. Sincerely, Irine, Quality Manager

Customer review rating 3.5/5

Alla B. Families - Confirmed reviews ALL

This was my and my family’s 5th stay in the hotel we have always left happy. This time wasn’t an exception just one of ours rooms was given to us 1.5 hours late but as a compensation we were able to do late checkout. The hotel staff including the manager and reception staff were super kind and man of grace during that not pleasant moment for us of the delay. But overall we again left the hotel happy and enjoyed our stay.

Dear Alla, Thank you so much for your kind and thoughtful review, and for choosing to stay with us for the 5th time — it truly means a lot to our entire team. We are delighted to know that, despite the delay with one of the rooms, you and your family once again left happy and enjoyed your stay. We appreciate your understanding, and we’re glad the late check-out helped make up for the inconvenience. It was a genuine pleasure meeting you personally. Your kindness and positive attitude made that moment much easier for everyone. Please also pass along our warm regards to your brother — his effort to learn Georgian is truly heartwarming and did not go unnoticed. And a special thank-you to your mom for sharing the chocolates; that was incredibly kind and brought big smiles to our team. We are especially happy to hear your lovely words about our breakfast staff. Tornike and Malaika will be thrilled to know that their friendliness and helpfulness made your experience even better. Once again, thank you for your trust and your continued loyalty. We very much look forward to welcoming you and your family back again soon. Sincerely, Irine, Quality Manager

Customer review rating 2.5/5

Orkhan N. Couples - Confirmed reviews ALL

The hotel itself is good, but the attitude of the staff leaves something to be desired.

dear Orkhan, Thank you for your review. We appreciate your positive comments about the hotel itself and regret that your experience with our service fell short. During the New Year period, the hotel was operating at maximum occupancy. While this explains the delays, it does not excuse the inconvenience or frustration caused by missing amenities and slow responses, and we apologize for the inconvenience. Your feedback has been shared with the relevant teams so we can improve both service coordination and guest communication during peak periods. Sincerely, Irine, Quality Manager

Customer review rating 4.5/5

Lise B. K. Families - Confirmed reviews ALL

We appreciated being upgraded on our stay. Delicious breakfast.

Dear Lise, Thank you so much for taking the time to share your feedback regarding your recent stay at the Pullman Tbilisi Axis Towers. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Irine, Quality Manager

Customer review rating 1.5/5

Steven H. Families - Confirmed reviews ALL

From arriving on Saturday evening and having issues the gate allowing us, to no proper bellman service, sloppy reception service, a room that was not cleaned properly nor had prepared properly for our stay, very bad room service food and in the morning a gym attendant who could not give a damn about the hotel who walked into a freezing room...this is best a 3 star hotel.

Dear Mr. H., Thank you for your feedback regarding your recent stay at Pullman Tbilisi Axis Towers. I appreciate you taking the time to share your thoughts, and I’d like to address a few points to clarify any misunderstandings. We were in communication well before your arrival, and I was available throughout your stay, including outside of regular hours, to address any issues. It is so unfortunate that I did not receive any concerns until checkout, which made it difficult for me to address them during your time here. In terms of the bellman service, I apologize for the delay. The bellman was assisting another guest at the time of your arrival, but I regret that you had to wait and will make sure that we manage our staffing more effectively moving forward. Regarding the breakfast, I would like to clarify that the breakfast charge was not included in the rate you booked. When you inquired about a complimentary breakfast at reception, this request could not be accommodated. I understand this was a point of frustration, but it was not part of the booking. I also regret that the room preparation and cleanliness didn’t meet your expectations. We always aim to maintain high standards, and I will ensure that this feedback is shared with the housekeeping team to prevent similar issues in the future. Regarding the gym, as we’ve already discussed, it is managed independently , and I have passed along your feedback to them directly for review. I’m glad to hear that the restaurant team stood out during your stay, and I will certainly share your kind words with them. They always work hard to provide excellent service, and I’m happy their efforts made a positive impact. As for the transportation, I offered to assist with arranging it, but never indicated that this would be complimentary. This is a standard service we provide, and I regret any confusion around this point. Thank you again for your feedback. We truly value your comments, and hope to welcome you back in the future under better circumstances. Sincerely, Irine, Quality Manager

Other web-users rate our hotel

  • 286 reviews 8.8/10 Location
  • 533 reviews 8.3/10 Room
  • 641 reviews 8.6/10 Service
  • 10 reviews 8.6/10 WiFi
  • 230 reviews 7.8/10 Amenities
  • 219 reviews 9.5/10 Vibe
  • 219 reviews 8.2/10 Breakfast
  • 178 reviews 8.3/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Tbilisi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.