ibis Styles Old Tbilisi 4 stars

Customer review rating (ALL Rating) 4.7/5 185 reviews

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Description

Hotel extras

  • Prime Old Town Location

  • Design-led comfort

  • Stunning City Views from Rooms

  • Authentic Historical Spirit

  • Rooms with Private Balconies

Our accommodation(s)

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Room 1

Hotel location

ibis Styles Old Tbilisi

Kote Abkhazi 39
0105 TBILISI
Georgia

GPS:41.691244, 44.806551

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Start your morning with our delicious continental breakfast! Enjoy a selection of freshly baked pastries, seasonal fruits, yogurt, cereals, and a variety of hot beverages: coffee and tea. Perfectly crafted to fuel your day with a light, refreshing meal!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  185 reviews

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay with us. We sincerely apologize for the inconvenience and frustration you experienced, particularly at the beginning of your stay. We fully understand how disappointing this must have been after a long journey with your family. We would like to clarify that we are a green, eco-friendly hotel and, in accordance with Accor’s sustainability policy, we do not leave the electricity or air conditioning running in rooms before guests arrive. This is part of our ongoing efforts to reduce energy consumption. Once activated, the air-conditioning system requires approximately 20 minutes to bring the room to a comfortable temperature. We are sorry that this process did not meet your expectations and that the room felt uncomfortable for longer than anticipated. Regarding the room change, our team did make several rooms available for you to inspect, giving you the opportunity to choose an alternative. When a guaranteed room became ready, our supervisor also contacted you and offered a room change. The new room was inspected by our team beforehand, and all facilities, including the air conditioning, were confirmed to be functioning properly. We understand, however, that you ultimately decided to remain in your original room while we were waiting for your return and decision. With regard to housekeeping, we are sorry for the misunderstanding. As we were expecting your possible room move, the housekeeping team was instructed to wait for your decision and to change the towels rather than carry out the full room service. Additionally, one of your family members had requested that the team only bring the necessary amenities and not clean the room at that time. Regarding the second room, our records indicate that a Do Not Disturb sign was displayed on the door, which meant that our housekeeping team was unable to enter and service the room. We also regret that the communication regarding these matters and the proposed gestures of goodwill did not leave you feeling properly supported. Please accept our sincere apologies for the shortcomings in communication and for the overall experience not meeting the standards we strive to provide. Your feedback is valuable to us, and we will share it with the relevant departments and management team to improve how similar situations are handled in the future. Thank you again for choosing ibis and for recognizing our hotel’s beautiful location. We hope that, despite this experience, we may have the opportunity to welcome you and your family again and provide you with the comfortable and pleasant stay you expected. Kind regards, Ketevan Lortkipanidze General Manager

Customer review rating 5.0/5

Zaur A. Families - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed your stay and that our convenient location, clean room, and helpful team contributed to a positive experience. Your kind words mean a great deal to us. We also appreciate your valuable feedback regarding your interaction with our team. We continuously strive to provide a welcoming and attentive service, and your comments will be shared internally as part of our ongoing efforts to enhance the guest experience. It was a pleasure to have you as our guest, and we hope to welcome you and your family back again soon. Best regards, Ketevan Lortkipanidze General Manager

Customer review rating 5.0/5

Vitaly V. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that your stay was such a positive experience and that our team helped make it a memorable one. Your special recognition of Tsira and Saba is truly appreciated, and we will be sure to pass along your kind words to them. They will be delighted to know they made such a positive impression. Thank you as well for your recommendation and for your loyalty as an ALL Gold member. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay. Best regards, Ketevan Lortkipanidze General Manager

Customer review rating 4.5/5

Rustem K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such a thoughtful review of your stay. We are delighted that you chose our hotel for your first visit to Tbilisi and that it proved to be the right choice for your visit. It is wonderful to know that you enjoyed your time with us and that our team helped make your stay a memorable one. Your kind words about Nini and Yvette will be shared with them, and we are sure they will be delighted to know they made such a positive impression. We also appreciate your honest feedback regarding breakfast. Guest comments like yours are invaluable as we continue working to improve the overall experience we offer. Thank you once again for your recommendation and for your loyalty as an ALL Silver member. We look forward to welcoming you and your wife back on your next visit to Tbilisi and hope to make your next stay even more enjoyable. Best regards, Ketevan Lortkipanidze General Manager

Customer review rating 5.0/5

Elnur N. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such a positive review and for awarding us top scores across every aspect of your stay. We are delighted to know that your visit exceeded your expectations. It is especially rewarding to hear that our team made such a positive impression. Your kind recognition of Vako will be gladly shared, and we are sure it will be greatly appreciated. We are also pleased that we could make your arrival more comfortable and that you enjoyed the quality and comfort of your accommodation throughout your stay. Your recommendation and your loyalty as an ALL Classic member mean a great deal to us. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Ketevan Lortkipanidze General Manager

Other web-users rate our hotel

  • 236 reviews 9.7/10 Location
  • 229 reviews 6.9/10 Room
  • 219 reviews 8.6/10 Service
  • 116 reviews 4.5/10 Comfort
  • 102 reviews 8.5/10 Cleanliness
  • 101 reviews 7.3/10 Breakfast
  • 96 reviews 9.2/10 Vibe
  • 30 reviews 8.8/10 Value

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