Dear Mr. Guest, Thank you very much for taking the time to share your detailed feedback with us, and thank you especially for your loyalty as an ALL Accor member. We are pleased to know that you enjoyed our central location, clean and spacious rooms, friendly staff, and overall value for money. At the same time, we sincerely appreciate your honest comments regarding the breakfast selection, coffee, Georgian dishes, oatmeal, and the attentiveness of our breakfast team. We are sorry that these aspects did not meet your expectations. Your feedback is very valuable to us, and we will share your comments with the relevant departments. We will do our best to review these points and improve our breakfast offering and service. Thank you once again for your loyalty, your recommendation, and for helping us improve. We hope to have the pleasure of welcoming you back to ibis Styles Old Tbilisi and providing you with an even better experience next time. Warm regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay with us. We sincerely apologize for the inconvenience and frustration you experienced, particularly at the beginning of your stay. We fully understand how disappointing this must have been after a long journey with your family. We would like to clarify that we are a green, eco-friendly hotel and, in accordance with Accor’s sustainability policy, we do not leave the electricity or air conditioning running in rooms before guests arrive. This is part of our ongoing efforts to reduce energy consumption. Once activated, the air-conditioning system requires approximately 20 minutes to bring the room to a comfortable temperature. We are sorry that this process did not meet your expectations and that the room felt uncomfortable for longer than anticipated. Regarding the room change, our team did make several rooms available for you to inspect, giving you the opportunity to choose an alternative. When a guaranteed room became ready, our supervisor also contacted you and offered a room change. The new room was inspected by our team beforehand, and all facilities, including the air conditioning, were confirmed to be functioning properly. We understand, however, that you ultimately decided to remain in your original room while we were waiting for your return and decision. With regard to housekeeping, we are sorry for the misunderstanding. As we were expecting your possible room move, the housekeeping team was instructed to wait for your decision and to change the towels rather than carry out the full room service. Additionally, one of your family members had requested that the team only bring the necessary amenities and not clean the room at that time. Regarding the second room, our records indicate that a Do Not Disturb sign was displayed on the door, which meant that our housekeeping team was unable to enter and service the room. We also regret that the communication regarding these matters and the proposed gestures of goodwill did not leave you feeling properly supported. Please accept our sincere apologies for the shortcomings in communication and for the overall experience not meeting the standards we strive to provide. Your feedback is valuable to us, and we will share it with the relevant departments and management team to improve how similar situations are handled in the future. Thank you again for choosing ibis and for recognizing our hotel’s beautiful location. We hope that, despite this experience, we may have the opportunity to welcome you and your family again and provide you with the comfortable and pleasant stay you expected. Kind regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed your stay and that our convenient location, clean room, and helpful team contributed to a positive experience. Your kind words mean a great deal to us. We also appreciate your valuable feedback regarding your interaction with our team. We continuously strive to provide a welcoming and attentive service, and your comments will be shared internally as part of our ongoing efforts to enhance the guest experience. It was a pleasure to have you as our guest, and we hope to welcome you and your family back again soon. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that your stay was such a positive experience and that our team helped make it a memorable one. Your special recognition of Tsira and Saba is truly appreciated, and we will be sure to pass along your kind words to them. They will be delighted to know they made such a positive impression. Thank you as well for your recommendation and for your loyalty as an ALL Gold member. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share such a thoughtful review of your stay. We are delighted that you chose our hotel for your first visit to Tbilisi and that it proved to be the right choice for your visit. It is wonderful to know that you enjoyed your time with us and that our team helped make your stay a memorable one. Your kind words about Nini and Yvette will be shared with them, and we are sure they will be delighted to know they made such a positive impression. We also appreciate your honest feedback regarding breakfast. Guest comments like yours are invaluable as we continue working to improve the overall experience we offer. Thank you once again for your recommendation and for your loyalty as an ALL Silver member. We look forward to welcoming you and your wife back on your next visit to Tbilisi and hope to make your next stay even more enjoyable. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share such a positive review and for awarding us top scores across every aspect of your stay. We are delighted to know that your visit exceeded your expectations. It is especially rewarding to hear that our team made such a positive impression. Your kind recognition of Vako will be gladly shared, and we are sure it will be greatly appreciated. We are also pleased that we could make your arrival more comfortable and that you enjoyed the quality and comfort of your accommodation throughout your stay. Your recommendation and your loyalty as an ALL Classic member mean a great deal to us. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for sharing your feedback with us. We are truly pleased to know that you had a memorable stay and that your overall experience was such a positive one. Your generous ratings and willingness to recommend our hotel are greatly appreciated and serve as wonderful encouragement for our entire team. We also value your comments on the areas where there is room for improvement, as they help us continue enhancing the guest experience. It was a pleasure to have you as our guest, and we hope to welcome you back again in the near future. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an overall amazing experience and truly appreciate your excellent ratings for our team, cleanliness, WiFi, value for money, and your recommendation of our hotel. Your kind words are a great encouragement to all of us. We are sorry to learn that the beds were not as comfortable as you had expected. Please note that, as a newly opened hotel, all of our bedding is brand new and complies with Accor's brand standards, ensuring consistent quality across our hotels. We understand, however, that mattress comfort is a matter of personal preference, and we appreciate you sharing your impression with us. Thank you once again for your valuable feedback and for being a valued ALL Classic member. We look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments and are sorry that your stay did not fully meet your expectations. We regret the discomfort caused by the room temperature and appreciate your understanding when our team offered you an alternative room. We have also noted your feedback regarding the room layout, which will be taken into consideration as we continue to improve our guests' experience. Regarding the amenities, we apologize for any inconvenience caused. Please note that slippers and other additional amenities are available upon request at the reception, and our team is always happy to assist with any requirements throughout your stay. Thank you as well for recognizing our commitment to sustainability. We truly value your loyalty as an ALL Silver member and appreciate your continued trust in our brand. We hope to have the pleasure of welcoming you back soon and providing you with the seamless and comfortable experience you deserve. Kind regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are delighted to know that you enjoyed our central location, the unique design of the hotel, and the comfort of your room. It is also wonderful to hear that our team made your arrival and check-in experience smooth and welcoming. At the same time, we sincerely apologize for the inconvenience you experienced during your departure. We understand how frustrating it must have been to receive a call regarding check-out despite the extension already being arranged. Please rest assured that your comments have been shared with the relevant team to improve internal communication and ensure a more seamless experience in the future. We also appreciate your valuable observations regarding the WiFi speed, the recognition of your Gold membership benefits, and the welcome drink experience. Your feedback helps us identify opportunities to enhance the overall guest journey and better communicate the privileges available to our valued ALL members. Thank you once again for your recommendation and loyalty to ALL Accor. We truly hope to welcome you back again soon for an even more enjoyable and personalized stay. Kind regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you appreciated several aspects of your experience, including the cleanliness, accommodation, and the service provided by our team. However, we sincerely regret the inconvenience you encountered with the shower and the room ventilation. Please accept our apologies for the discomfort caused. Your comments have been shared with our technical team so that the necessary improvements can be addressed to ensure a more comfortable stay for our guests. We truly appreciate your loyalty as an ALL Accor member and your recommendation. We hope to have the opportunity to welcome you again and provide you with a much smoother experience in the future. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for your wonderful feedback. We’re delighted to know that you had such a positive experience with us. It’s especially rewarding to hear that our team made a strong impression and that everything was well arranged for your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you again in the future. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify a few aspects of your stay. We understand there were concerns regarding the rate upon check-in. If you had any concerns, our team would have been happy to assist prior to confirmation. We also offer a range of room categories at different price points to suit different needs. We are pleased to note that your check-in was handled efficiently and completed without delay. The delay you experienced on your second day was related to a separate reservation made for a different room category, which required a room change. As we were unable to reach you in advance to coordinate this adjustment, our team addressed the arrangements upon your return to the reception desk. At that time, there were multiple guests being assisted, which resulted in a short wait. Our team did their best to present all available options and accommodate your request as efficiently as possible. We take your feedback seriously and will ensure that our reception team is further strengthened and continuously trained to provide faster and more efficient service, particularly during busy periods. Thank you again for your feedback. We value your understanding and hope to have the opportunity to welcome you again in the future. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that your overall experience was a positive one and that you left with a good impression of our hotel. It is especially rewarding for our team to receive such encouraging feedback, as we continuously strive to provide a comfortable and enjoyable stay for all our guests. Your satisfaction is our greatest motivation, and your kind evaluation reassures us that our efforts are appreciated. We are also grateful for your loyalty as All Classic Member. It is always a pleasure to welcome our valued members, and we truly appreciate your continued trust in our brand. We very much look forward to the opportunity of welcoming you back again in the near future and providing you with another pleasant stay. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for sharing your detailed feedback and for your kind words about our location, early check-in, and the comfort of your room. We are delighted to know that you enjoyed the view and had a pleasant stay after your travels. We also appreciate your comments regarding the lobby facilities. Kindly note that the access code for the lobby restroom is in place to ensure cleanliness is maintained and that the facilities are reserved exclusively for our hotel guests. This also helps us enhance overall safety and comfort for everyone staying with us. Thank you as well for mentioning the slippers and the tea and coffee station. Your feedback helps us improve how we communicate these amenities to our guests. We truly value your loyalty as a Classic member of the ALL Loyalty program and hope to welcome you back again soon. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you very much for sharing your feedback and for choosing ibis Styles Old Tbilisi for your long weekend in our beautiful city. We are delighted to hear that you enjoyed our central location, your room, and the small welcome surprise of Georgian wine. It is always a pleasure to create memorable moments for our guests, and we are glad this added to the start of your stay. We also truly appreciate your loyalty as an ALL Accor Gold member. Your continued trust means a great deal to us. Thank you as well for your constructive comments regarding breakfast and our sustainability practices. Regarding the towels, please accept our apologies. In some cases, if the towels appear to be used or dirty, our team may replace them to ensure the highest level of comfort and hygiene for our guests. Your feedback is very valuable to us and helps us improve our service. We truly hope to have the pleasure of welcoming you back in the near future. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you very much for your wonderful feedback and for awarding us a perfect score. We are truly delighted to hear that you had such a positive experience during your stay. Your kind words about Manager Tamuna mean a great deal to us. She is indeed a valued member of our team, and we are very proud that her efficiency and dedication made your stay more enjoyable. Your recognition will certainly be shared with her and the entire team. We sincerely appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back to ibis Styles Old Tbilisi in the future. Best regards, Ketevan Lortipanidze General Manager

Dear Guest, Thank you very much for sharing your feedback and for choosing to stay with us. We’re truly delighted to know that your experience with our team helped turn your day around after a challenging journey. It’s wonderful to hear that our reception and housekeeping colleagues made a positive impression, and we’re especially pleased that you enjoyed the benefits of your ALL Gold status, including the room upgrade. Your loyalty is greatly appreciated, and we’re glad we could recognize it during your stay. We hope to have the pleasure of welcoming you back again soon for another enjoyable visit. Best regards, Ketevan Lortkipanidze General Manager

Dear Guest, Thank you for your feedback and for being our valued ALL Gold member. We appreciate your positive comments regarding our location and team. We regret, however, that your experience with the welcome drink benefit did not meet your expectations. Please note that welcome drink options are defined by each hotel in accordance with the policy coordinated with the Accor brand. At ibis Old City Tbilisi, this benefit is offered from a selected range of beverages. We apologize if this was not clearly explained at the time and caused dissatisfaction. Your comments are important to us and have been shared with the relevant team to improve communication and service consistency. We value your loyalty and hope to have the opportunity to provide you with a more satisfying experience in the future. Kind regards, Ketevan Lortkipanidze General Manager