Novotel Tbilisi Center 4 stars

Customer review rating (ALL Rating) 4.2/5 33 reviews

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Novotel Tbilisi Center - Image 1
Novotel Tbilisi Center - Image 2
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Novotel Tbilisi Center - Image 4
1 Gurjani street, 0103 TBILISI, Georgia

Description

Hotel extras

  • Accessible location

  • Conference rooms with modern equipment

  • Rooftop pool with city views

  • Restaurant with eco-style interiors

  • Cosy business lounge

Our accommodation(s)

Hotel location

Novotel Tbilisi Center

1 Gurjani street
0103 TBILISI
Georgia

GPS:41.6939731, 44.8164735

Telephone
Fax +995 32 244 11 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

ECHO

Non contractual photo

ECHO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  33 reviews

Supportive Staff, But Disappointing First Night Experience

Customer review rating 3.0/5

Pushkar K. Couples - Confirmed reviews ALL

While there were some positive aspects, the experience was marred by a few significant issues. On the positive side, the staff was very supportive and accommodating. They were prompt in addressing our concerns, especially when we faced a major issue during the first night. Unfortunately, the stay didn’t start on a good note. We arrived late after a tiring 6–6.5-hour flight, only to find that our suite had a strong, unpleasant smell. Initially, we hoped it would dissipate with the air conditioner running, but it only got worse. This forced us to request a room change at around 3 AM, which was quite inconvenient given how exhausted we were. It disrupted our much-needed rest and made us miss out on enjoying the breakfast the next morning. We also ended up losing precious time that we had planned to use for excursions. Additionally, the suite sizes were not as spacious as expected, which added to the underwhelming experience. While I appreciate the staff’s efforts to assist us, I feel that the inconvenience caused warrants compensation. I would greatly appreciate it if a refund for at least one night could be considered as a goodwill gesture. Overall, the supportive staff deserves credit, but these issues unfortunately impacted our stay.

Poor Breakfast

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Poor Breakfast

Thank you for your feedback regarding breakfast. We're sorry to hear that it didn't meet your expectations. Your comments are important to us, and we'll use them to improve our offerings. If you have any specific suggestions, we’d love to hear them. We hope to have the opportunity to serve you better in the future! Best Regards. Hotel Service Manager. Petre Eristavi.

well located

Customer review rating 4.0/5

Fabio Business - Confirmed reviews ALL

nice stati in the old city with a lot of intresting places around

Located in authentic neighbourhood with most scenic view of Tbilisi landmarks

Customer review rating 5.0/5

Prof. D. S. R. Business - Confirmed reviews ALL

Well-organised and well-equipped hotel. Very friendly staff.

Thank you so much for your kind words! We're thrilled to hear that you found our hotel well-organized and equipped, and that our staff made a positive impression. We appreciate your feedback and look forward to welcoming you back for another great stay! Best Regards. Hotel Service Manager. Petre Eristavi

Well located, good rooms

Customer review rating 3.5/5

Siddharth Couples - Confirmed reviews ALL

Really loved that the rooms were spacious. Breakfast was 7/10, too many types of breads instead of actual breakfast options. Front desk was REALLY helpful and always welcoming, Miriam really took care of us throughout our stay. Housekeeping is non-existent, all they did was make my bed, changed the towels, empty the bins. There was 0 cleaning being done. They really need to up their housekeeping.

Dear Siddharth Y., We very much appreciate your comments regarding your stay at the Novotel Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the concern about housekeeping, Rest assured, Relevant department is informed and we will try our best to resolve this issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tamar Vashakidze Front Office Manager

Other web-users rate our hotel

  • 74 reviews 9.1/10 Location
  • 85 reviews 7/10 Room
  • 88 reviews 6.5/10 Service
  • 69 reviews 9.5/10 Vibe
  • 44 reviews 8.1/10 Cleanliness
  • 25 reviews 6.7/10 Value
  • 25 reviews 6.2/10 Breakfast
  • 5 reviews 1.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.