Novotel Tbilisi Center 4 stars

Customer review rating (ALL Rating) 4.3/5 121 reviews

Novotel Tbilisi Center - Image 1
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Description

Hotel extras

  • Perfect location close to historical part of Tbilisi

  • Easy access to the airport, avoiding main traffic jams during rush hours

  • Rooftop pool with city views

  • GYM and sauna available 24/7

  • Relaxing lobby lounge with modern design

Our accommodation(s)

Hotel location

Novotel Tbilisi Center

1 Gurjaani street
0103 TBILISI
Georgia

GPS:41.6939731, 44.8164735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ECHO

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ECHO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  121 reviews

Customer review rating 1.5/5

Ana K. Families - Confirmed reviews ALL

I will never recommend to anyone this hotel.

Thank you for sharing your feedback with us. We sincerely apologize that your experience with our team did not meet the standards you expected and that our service left you with such a negative impression. We take your comments very seriously, as providing professional and welcoming hospitality is the core of our business. Your feedback regarding staff training has been shared with our leadership team to ensure we address these shortcomings and improve the quality of service we provide. We regret that we failed to earn your recommendation and truly appreciate you bringing these matters to our attention. Kind Regards, Novotel Tbilisi Center

Customer review rating 5.0/5

Lindsey K. Solo - Confirmed reviews ALL

Very comfortable hotel convenient for transport links and also not far to walk into the Old Town. There was an excellent choice of food for breakfast and I also used room service for evening meals which were very good too. I have nothing negative to say and I would definitely stay here again.

Thank you so much for your kind words! We are thrilled to hear that our location served as a convenient base for your explorations and that you enjoyed the variety at breakfast, as well as our room service offerings. Providing a seamless and comfortable experience for our guests is our top priority, and knowing we met those expectations is truly rewarding for our team. We look forward to welcoming you back for another excellent stay in the future! Kind Regards, Novotel Tbilisi Center

Customer review rating 4.0/5

Vitali F. Families - Confirmed reviews ALL

Generally good. Two remarks: not all front desk clerks are friendly or enough polite. I have got a serious allergic reaction to the bedsheet washing detergent.

We sincerely apologize for the discomfort caused by an allergic reaction during your stay. We are investigating this with our laundry team immediately to ensure the safety of our guests. We also regret that our reception team did not meet your expectations for politeness and will address this internally. We appreciate your feedback and hope to welcome you back for an improved experience. Best Regards, Novotel Tbilisi Center

Customer review rating 4.5/5

Rohit S. Families - Confirmed reviews ALL

Overall stay and ground reception was really good. Lizi, Vako & Giorgi and the Manager was really accommodative of our interests.

Thank you so much for your kind words! We are thrilled to hear that you had such an enjoyable stay with us. It is wonderful to know that Lizi, Vako, and Giorgi, along with our Management team, were able to make your visit special by accommodating your interests. We take great pride in our 'ground reception' and personalized service, and I will be sure to share your praise with the entire team. We look forward to welcoming you back to the heart of Tbilisi soon! Best Regards, Novotel Tbilisi Center

Customer review rating 4.0/5

Cintia D. Solo - Confirmed reviews ALL

I have known Novotel for so long. I am used to staying there in Brazil. However, in Tbilisi, I had some issues: no tap water in my bathroom, the AC didn't work, the phone to contact the reception didn't work, and the breakfast was from the "à la carte" option, not a buffet. I contacted the reception to understand the reason, and they didn't even know that. I had a good stay, but all these issues could have been avoided.

Thank you for sharing your feedback and for your continued trust in Novotel. We appreciate you bringing these matters to our attention. The points you mentioned have been noted and will be reviewed internally to better understand the situation and ensure clarity within the team. We are pleased to know that you still had a good overall stay, and we truly value your comments as they help us maintain and improve our service standards. Kind regards, Novotel Tbilisi Center

Other web-users rate our hotel

  • 193 reviews 9.3/10 Location
  • 232 reviews 7.6/10 Room
  • 265 reviews 7.7/10 Service
  • 5 reviews 6.2/10 WiFi
  • 151 reviews 9.8/10 Vibe
  • 122 reviews 8.7/10 Cleanliness
  • 113 reviews 6.7/10 Breakfast
  • 96 reviews 7.3/10 Comfort

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