Novotel Tbilisi Center 4 stars

Customer review rating (ALL Rating) 4.3/5 115 reviews

Novotel Tbilisi Center - Image 1
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Description

Hotel extras

  • Perfect location close to historical part of Tbilisi

  • Easy access to the airport, avoiding main traffic jams during rush hours

  • Rooftop pool with city views

  • GYM and sauna available 24/7

  • Relaxing lobby lounge with modern design

Our accommodation(s)

Hotel location

Novotel Tbilisi Center

1 Gurjaani street
0103 TBILISI
Georgia

GPS:41.6939731, 44.8164735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ECHO

Non contractual photo

ECHO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  115 reviews

Customer review rating 4.5/5

Rohit S. Families - Confirmed reviews ALL

Overall stay and ground reception was really good. Lizi, Vako & Giorgi and the Manager was really accommodative of our interests.

Customer review rating 4.0/5

Cintia D. Solo - Confirmed reviews ALL

I have known Novotel for so long. I am used to staying there in Brazil. However, in Tbilisi, I had some issues: no tap water in my bathroom, the AC didn't work, the phone to contact the reception didn't work, and the breakfast was from the "à la carte" option, not a buffet. I contacted the reception to understand the reason, and they didn't even know that. I had a good stay, but all these issues could have been avoided.

Thank you for sharing your feedback and for your continued trust in Novotel. We appreciate you bringing these matters to our attention. The points you mentioned have been noted and will be reviewed internally to better understand the situation and ensure clarity within the team. We are pleased to know that you still had a good overall stay, and we truly value your comments as they help us maintain and improve our service standards. Kind regards, Novotel Tbilisi Center

Customer review rating 5.0/5

Zsolt M. Couples - Confirmed reviews ALL

Everything was perfect exacp the lot of very loud ind@@ns at the breakfast. And noone told them to stop yelling cause they are not alone there.

Thank you for sharing your feedback. We’re pleased to hear that everything else during your stay was perfect. Regarding your breakfast experience, we understand that noise levels can sometimes affect comfort in shared spaces. Our team always aims to maintain a pleasant atmosphere for all guests. We appreciate your comments and hope to welcome you back again for another enjoyable stay. Kind regards, Novotel Tbilisi Center

Customer review rating 3.0/5

Mohammed F. Business - Confirmed reviews ALL

The check-in went smooth, both girls in the reception was welcoming and friendly. The overall property relatively new and well maintained. Breakfast experience was disappointing, from staff's attitude point of view.

Thank you for sharing your feedback. We are pleased to hear that your check-in experience was smooth and that you found our reception team welcoming and friendly. It is also great to know that you appreciated the condition of the property. At the same time, we sincerely regret that your breakfast experience did not meet expectations, particularly regarding the service attitude. Please be assured that your comments will be addressed with the team, as we continuously strive to improve our service standards. We hope to have the opportunity to welcome you again and provide a fully satisfying experience. Kind regards, Novotel Tbilisi Center

Customer review rating 3.0/5

Anastasia G. Business - Confirmed reviews ALL

Every day when I went up for breakfast, I was told that today I had to choose from the menu. When I have chosen avocado toast from the menu, I was told that now is not avocado season. Maximum you could get for breakfast there is a cup of coffee and a few egs, waiting time was 30 min. I don't understand why they charged me for breakfast if it doesn't actually exist.

Thank you for sharing your feedback. We are truly sorry to hear about your disappointing breakfast experience. This is certainly not the standard of service we aim to provide. We understand how frustrating it must have been to face limited options, long waiting times, and unavailable menu items, especially after being charged for breakfast. Please allow us to clarify that breakfast service is available daily, and we sincerely regret if there was any miscommunication or inconsistency during your stay. Your comments will be carefully reviewed with our Food & Beverage team to ensure improvements are made. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Novotel Tbilisi Center

Other web-users rate our hotel

  • 191 reviews 9.3/10 Location
  • 228 reviews 7.6/10 Room
  • 257 reviews 7.9/10 Service
  • 5 reviews 6.2/10 WiFi
  • 149 reviews 9.8/10 Vibe
  • 120 reviews 8.6/10 Cleanliness
  • 112 reviews 7/10 Breakfast
  • 94 reviews 7.2/10 Comfort

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