Novotel Tbilisi Center 4 stars

Dear Ms. F., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our convenient location and found your room comfortable and clean. However, we sincerely regret that your experience did not fully meet your expectations, particularly regarding the swimming pool. We understand your disappointment, especially as the pool was one of the main reasons you chose our hotel. Please allow us to clarify that our outdoor pool is scheduled to operate seasonally from 15 May until 15 September. However, as it is an outdoor facility, its operation remains subject to weather conditions. For the safety and security of our guests, the pool may be temporarily closed when weather conditions are not suitable, even during the operating season. That said, we fully understand your concern regarding the lack of communication about the pool's availability prior to your arrival. Your feedback is valuable, and we will review how we communicate such information to ensure our guests can make informed decisions before their stay. We would also like to apologise for your disappointment regarding the recognition of your ALL membership. As a valued member of the ALL – Accor Live Limitless program, you should feel acknowledged during your stay, and we regret that this was not your experience. Thank you once again for your comments, which help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a much better experience. Kind regards, Novotel Tbilisi Centre Team

Dear Mr. A., Thank you for choosing Novotel Tbilisi Center and for taking the time to share your detailed feedback following your recent family stay with us. I am delighted to learn that you appreciated our convenient location, cleanliness standards, and the friendliness of our team. It is especially rewarding to know that our colleagues helped make your parents' anniversary celebration special. I will be pleased to share your kind comments with the team, as such recognition is always greatly appreciated. Thank you also for your constructive feedback regarding the room size and the temporary unavailability of our swimming pool. While our room layouts are designed in accordance with the brand standards and building concept, we understand that additional space can be particularly important during family stays. Your comments have been noted and will be considered as we continue to enhance our guest experience. We are grateful for your loyalty as an ALL Gold member and truly appreciate your trust in our hotel. It was a pleasure to host you and your family, and we hope to welcome you back to Novotel Tbilisi Center on your next visit to Tbilisi. Warm regards, Miragha J.S. General Manager Novotel Tbilisi Center

Thank you for your feedback regarding your recent family stay. We are pleased you enjoyed our new facilities, clean rooms, and location, though we appreciate you sharing your experience regarding your arrival and breakfast. We understand your perspective on the check-in process and the availability of your connecting rooms. Your comments concerning the breakfast variety, service standards, and coffee policy have been noted, as we always aim to align our guest experience with expectations. We also acknowledge your remarks regarding the refund process and the engagement of our team. Your input is valuable as we continue to review our operations and service consistency. We hope to have the opportunity to provide a more seamless experience should you choose to visit us again. Kind Regards, Novotel Tbilisi Center

Thank you for the high recommendation! We are thrilled to hear that you enjoyed our central location and found our reception team friendly and efficient. It is wonderful to know that you liked your stay so much. We look forward to welcoming you back soon! Kind regards, Novotel Tbilisi Center

Thank you for sharing your feedback with us. We sincerely apologize that your experience with our team did not meet the standards you expected and that our service left you with such a negative impression. We take your comments very seriously, as providing professional and welcoming hospitality is the core of our business. Your feedback regarding staff training has been shared with our leadership team to ensure we address these shortcomings and improve the quality of service we provide. We regret that we failed to earn your recommendation and truly appreciate you bringing these matters to our attention. Kind Regards, Novotel Tbilisi Center