Swissôtel Tbilisi 5 stars

Customer review rating (ALL Rating) 4.9/5 488 reviews

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Description

Hotel extras

  • Central location in Tbilisi Old Town

  • Purovel spa with professional treatments and an indoor pool

  • Olives Restaurant for breakfast, lunch and snacks daily

  • Atmosphere Restaurant & Bar with panoramic city views

  • Proximity to landmarks and attractions: Dry Bridge Market, Parliament & National Gallery

Our accommodation(s)

Hotel location

Swissôtel Tbilisi

3 Soliko Virsaladze street
0108 TBILISI
Georgia

GPS:41.700821, 44.801433

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLIVES RESTAURANT

Olives restaurant is designed with a warm and contemporary feel to enable space yet intimacy. Discover the vibrant flavors of the Mediterranean at Olives, where fresh ingredients and exceptional quality create unforgettable dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  488 reviews

Customer review rating 3.5/5

Joelle R. Families - Confirmed reviews ALL

Overall was good, only had smell issues in my room 8011, kept going and coming smelled like sewage.

Dear JOELLE R., Thank you for taking the time to tell us about your experience at the Swissôtel Tbilisi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Stephen Z. Solo - Confirmed reviews ALL

Very welcoming reception at check-in. Extremely comfortable room (Deluxe Business) with best ever shower! Good food and service in top floor restaurants. Poor service late night in coffee shop, but otherwise a super stay in a very convenient location.

Dear STEPHEN Z., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 3.5/5

Justin P. Couples - Confirmed reviews ALL

I was expecting better service at check-in. As a Gold member, I expected to feel more welcomed and valued, which unfortunately wasn’t the case. I had to personally ask whether a late check-out was available and if a room upgrade was possible. The hospitality didn’t match what I’ve previously experienced with Accor Hotels. I’m often pleasantly surprised with upgrades without having to ask, and late check-out is usually offered proactively. I’m also typically informed about the hotel’s facilities and benefits, such as the welcome drink and where to find it. This time, I had to ask for everything, which was disappointing. That said, the overall experience with the room and the hotel itself was great, with a big plus for the location.

Dear JUSTIN P., Thank you for taking the time to tell us about your experience at the Swissôtel Tbilisi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Feel free to be in touch with me directly for your future stay ,we promise to change your experience and make you our loyal guest in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Dennis B. Couples - Confirmed reviews ALL

Pre arrival communication, check in, room, staff, restaurants were outstanding. One issue with transportation to dinner one night.

Dear DENNIS B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Philippe B. Couples - Confirmed reviews ALL

The hotel is very well located, the rooms are spacious, the roof restaurant incredible and the SPA top notch.

Dear PHILIPPE B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Other web-users rate our hotel

  • 312 reviews 9.2/10 Location
  • 383 reviews 8.9/10 Room
  • 521 reviews 9.2/10 Service
  • 254 reviews 9.2/10 Breakfast
  • 224 reviews 9.9/10 Vibe
  • 189 reviews 9.5/10 Wellness Area
  • 152 reviews 8.3/10 Comfort
  • 149 reviews 8.3/10 Food

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