Swissôtel Tbilisi 5 stars

Customer review rating (ALL Rating) 4.8/5 540 reviews

Swissôtel Tbilisi - Image 1
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Description

Hotel extras

  • Central location in Tbilisi Old Town

  • Purovel spa with professional treatments and an indoor pool

  • Olives Restaurant for breakfast, lunch and snacks daily

  • Atmosphere Restaurant & Bar with panoramic city views

  • Proximity to landmarks and attractions: Dry Bridge Market, Parliament & National Gallery

Our accommodation(s)

Book this hotel
Room 1

Make your stay in Tbilisi relaxing by staying in one of our Swiss Business Advantage Rooms with 2 single beds. Designed in a contemporary style to bring our guests a complete stress free experience and peace of mind for all travelers.

  • Views:

    City View

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 29 m² / 312 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View

Make your stay in Tbilisi relaxing by staying in one of our Swiss Deluxe King Rooms ,providing a relaxing space for you to enjoy the city to the fullest.

  • Views:

    City View

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Our Swiss Vitality Rooms bring modern comfort and the Vitality lifestyle to your stay in Tbilisi. Please Note: The photos above are representative of the room categories. Actual rooms may vary from what is shown.

  • Views:

    City View

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Enjoy a stay that is both elegant and inviting in our Swiss Superior Double Rooms, designed for your complete relaxation. Please Note: The photos above are representative of the room categories. Actual rooms may vary from what is shown.

  • Views:

    City View

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Suite

Swiss Executive Suite with Terrace

If you desire to experience Tbilisi on an exclusive and higher level, choose one of our Swiss Executive Suite and enjoy the stunning panorama view of the city from terrace.

  • Views:

    City View

  • Most of the accommodation:

    Terrace or Additional living room / area

Max. number of persons
2
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Suite

Presidential Suite with Terrace

If you want the fresh air and amazing view of Tbilisi in your room, Swissotel Tbilisi recommends the Presidential Suite. With Swissotel s design concept, this suite perfectly comforts you. Presidential Suite with 1 kingsize bed

  • Views:

    City View or Panorama view

  • Most of the accommodation:

    Terrace or Dining room / area or Additional living room / area

Max. number of persons
2
Area
From 110 m² / 1184 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Rolling seats

Suite

Presidential Suite

The Presidential Suite enables you to experience a complete stress-free experience, providing a relaxing space for you to enjoy Tbilisi to the fullest.

  • Views:

    Panorama view

  • Most of the accommodation:

    Dining room / area or Additional living room / area

Max. number of persons
2
Area
From 111 m² / 1194 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Swissôtel Tbilisi

3 Soliko Virsaladze street
0108 TBILISI
Georgia

GPS:41.700821, 44.801433

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 130 rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • 130 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Hotel access

Shuttle

  • TBS INTL AIRPORT Additional charge
  • TBS Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

PÜROVEL SPA & SPORT

  • Covered
  • On site

Fitness

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Turkish Steambath
  • Massage Additional charge

Sports and leisure

Gym

  • On site

OLIVES RESTAURANT

Olives restaurant is designed with a warm and contemporary feel to enable space yet intimacy. Discover the vibrant flavors of the Mediterranean at Olives, where fresh ingredients and exceptional quality create unforgettable dishes.

Cooking style
Mediterranean
Capacity
162
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Rooftop
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Olives restaurant is designed with a warm and contemporary feel to enable space yet intimacy. Discover the vibrant flavors of the Mediterranean at Olives, where fresh ingredients and exceptional quality create unforgettable dishes.

SWISS CAFE

A centerpiece of hotel Lobby Café serving fresh-made pastries, Swiss chocolates and signature coffees. Local and international Afternoon tea experiences elevate any stay. By night, enjoy cocktails and wines in the comforting surrounding of Swiss Café.

Bar Type
LOBBY BAR
Capacity
46
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

A centerpiece of hotel Lobby Café serving fresh-made pastries, Swiss chocolates and signature coffees. Local and international Afternoon tea experiences elevate any stay. By night, enjoy cocktails and wines in the comforting surrounding of Swiss Café.

Purovel Spa & Sport's indoor pool, surrounded by comfortable deck chairs and enhanced by Swissotel's signature service, offers the perfect setting to unwind. Relax with a refreshing swim or lounge poolside, embracing tranquility during your stay.

Boosting the natural energy of all guests means providing opportunities for fitness that meet the needs of many different routines. Our gym is perfect for staying active during your stay in Swissotel Tbilisi.

Pürovel philosophy is inspired by the alpine seasons, which mirror the four stages of natural vitality:renewal,peak activity,recovery, and hibernation. Our signature treatments use Alpine flower and herb essential oils to revitalize your body, mind,soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  540 reviews

Customer review rating 4.5/5

Meyrick V. Couples - Confirmed reviews ALL

Dear Meyrick V., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Dale T. Friends - Confirmed reviews ALL

Dear Dale T., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Gillad B. Couples - Confirmed reviews ALL

Dear Gillad B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Kate G. Solo - Confirmed reviews ALL

Dear Kate G., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Ethan S. Couples - Confirmed reviews ALL

Dear Ethan S., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Dear Meyrick V., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Dale T. Friends - Confirmed reviews ALL

A nice hotel in a wonderfully central location.

Dear Dale T., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Gillad B. Couples - Confirmed reviews ALL

Centrally located, spacious rooms, prompt and friendly service, beautiful breakfast

Dear Gillad B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Kate G. Solo - Confirmed reviews ALL

Great hotel! Excellent location, contemporary design, decent gym, good breakfast spread with lovely views from the restaurant, friendly staff. Overall, good value. Would recommend for a stay in Tbilisi. Walking distance to everything you'd want to visit without be "stuck" in Old Tbilisi and high traffic areas.

Dear Kate G., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Ethan S. Couples - Confirmed reviews ALL

Perfect

Dear Ethan S., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Elaine R. B. Couples - Confirmed reviews ALL

We so enjoyed our stay the pool and saunas were great. The breakfast and restaurant were outstanding

Dear Elaine R. B., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Nicole T. Solo - Confirmed reviews ALL

The main reason for my high rating is the cleanliness of the room and accommodation for my hypoallergenic requests. That was executed phenomenally. The room and bathroom were very clean. That is very important to me when staying at a hotel. The breakfast was extensive and executed well. Small improvements: I will say some of the staff felt a bit cold in welcoming and usually it is not common practice to say a guests room number out loud during check-in. Mine was said in front of other guests during check in. For safety reasons, please do not say room numbers aloud. Someone could follow people to their room.

Dear Nicole T., Thank you for sharing your feedback and for your high rating. We are delighted that you were particularly satisfied with the cleanliness of your room, the careful handling of your hypoallergenic requests, and the quality and variety of our breakfast. We also sincerely appreciate your constructive comments regarding the warmth of the welcome and the importance of not announcing room numbers aloud. Guest privacy and security are extremely important to us, and your feedback has been shared with our Front Office team for immediate follow-up and reinforcement of the correct procedures. We hope to welcome you back to Swissôtel Tbilisi and provide you with an even warmer and more seamless experience. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Imran S. Couples - Confirmed reviews ALL

Stayed for 2 nights. Eat at Atmosphere which was excellent, with great views. Breakfast was extensive and delicious. Room was very modern, and comfortable. Location was perfect for exploring all of Tbilisi

Dear Imran S., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi

Customer review rating 5.0/5

Tomasz G. Business - Confirmed reviews ALL

Rooms clean, comfortable. Good enough gym and swimming pool.

Dear Tomasz G., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi

Customer review rating 5.0/5

Marc K. Couples - Confirmed reviews ALL

Good service and nice staff

Dear Marc K., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Ruosa W. Couples - Confirmed reviews ALL

Wonderful experience with Swissotel Tbilisi! I especially like the bed, it's very comfortable.

Dear Ruosa W., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Adam E. Couples - Confirmed reviews ALL

Staff are great, rooms are extremely comfortable, well laid out and good size. Breakfast is amazing. What more can you ask for? This is my 4th stay so it makes me what to return.

Dear Adam E., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Tarek A. Solo - Confirmed reviews ALL

Outstandingly calm and hospitable staff

Dear Tarek A., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Amit D. Friends - Confirmed reviews ALL

Wow, it was really amazing experience. The hotel upgraded us to the suite in the to floor and it was really amazing experience. Also the spa is perfect. The workers of the hotel are very nice and helpful.

Dear Amit D., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.0/5

Jonathan H. Solo - Confirmed reviews ALL

Got into high level room early, everything perfect during stay except Sunday clean up v late (but at least offered); also I thought the sturdy bedside tables would have had drawers - but no! Also cupboards had no waist or eye level shelves! Otherwise facilities luxurious & best creating years!!

Dear Jonathan H., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Davidescu D. Couples - Confirmed reviews ALL

All was more than perfect. This hotel surprised me in the best ways . Was very well located. Was spotless and super equipped- slippers, espresso machine, towels and bathe rope , iron table and iron, blow drier etc. The breakfast was amazing, a lot of choices. Impeccable service- great staff We asked for a later checkout and was arranged immediately with no problem Dined on the olive restaurant- great service and food! All was excellent

Dear Davidescu D., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Meteb A. Couples - Confirmed reviews ALL

Clean

Dear Meteb A., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 4.5/5

Mohamed E. Business - Confirmed reviews ALL

Excellent from check in to check out

Dear Mohamed E., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 5.0/5

Sze L. Families - Confirmed reviews ALL

I had a fantastic experience with Swissotel Tbilisi. As a first time visiter to Georgia I didn't know what to expect. I was immediately assured I made a good choice when I entered Swissotel. The decor and the atmosphere of the hotel was lovely, and the room was comfortable and upscale. Location of the hotel was convenient and sightseeing around by walking and travelling around by taxi was both easy. We had the opportunity to spend some time at the Spa and was very pleasantly surprised by how relaxing and lovely it was. I would like to mention Teona who was utterly professional in helping me arrange the transportation I needed to travel to other part of Georgia after Tbilisi. She really is a star, friendly and efficient and very responsive. I would not hesitate to recommend your hotel!

Dear Sze L., We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Customer review rating 1.5/5

Erik L. Couples - Confirmed reviews ALL

The hotel was fine but I wouldn’t give it the five stars it has. We were celebrating our honeymoon and there was zero acknowledgement of it or anything special. The view from our room was dumpsters. We got dinner at the restaurant which was very slow and our medium rare stake was medium well. It’s a fine hotel but I wouldn’t recommend it as a first choice.

Dear Erik L., Thank you for taking the time to tell us about your experience at the Swissôtel Tbilisi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Swissotel Tbilisi & Mercure Tbilisi Old Town

Other web-users rate our hotel

  • 358 reviews 9.3/10 Location
  • 451 reviews 9.1/10 Room
  • 565 reviews 9.1/10 Service
  • 268 reviews 9.2/10 Breakfast
  • 249 reviews 9.7/10 Vibe
  • 207 reviews 9.2/10 Wellness Area
  • 183 reviews 8.5/10 Comfort
  • 168 reviews 8.4/10 Food

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