Dear Mister H., Thank you for your wonderful feedback regarding your recent stay at Pullman Lyon. We are delighted to hear that you had a memorable experience, especially during your 40th anniversary celebration. It is gratifying to know that our team, particularly Virginia, made such a positive impression and that you enjoyed the special touches in your room. We take pride in our prime location and the ambiance of our bar area, and it is heartening to learn that our staff provided exemplary service throughout your stay. Your high praise motivates us to continue delivering exceptional experiences to all our guests. Thank you once again for your kind words. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Madam B., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, friendly staff, spacious accommodations, and breakfast variety. It would be our pleasure to welcome you back on your next visit. We look forward to welcoming you soon Sincerely Florence - Quality Manager Pullman Lyon

Dear Madam N., Thank you for your kind words regarding our bar and the spaciousness of your room. We are pleased to hear that you felt welcomed during your stay. Your feedback is greatly appreciated and motivates us to maintain high standards for our guests. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister W., Thank you for your detailed feedback and for your many compliments regarding your room, the comfortable bed, our amenities and the quietness of the hotel despite its proximity to the train station. We are delighted to hear that, overall, you had a very pleasant stay. We are, however, sincerely sorry for the inconvenience caused by the deposit process. Since last week, we have been experiencing an issue with our new pre-check-in application, which has occasionally affected the release time of certain pre-authorisations. We fully understand your disappointment, especially as you had asked about this at the time of departure. The issue is currently being resolved and should be back to normal at the beginning of this week. Please rest assured that this is an exceptional situation and does not reflect our usual process. Please accept our sincere apologies for this inconvenience, which unfortunately affected an otherwise very positive stay. Should the situation not be resolved by next week, please do not hesitate to contact us again so that we can follow up on your case directly. We hope to have the pleasure of welcoming you back under better circumstances. Sincerely Florence - Quality Manager Pullman Lyon

Dear Madam M., Thank you very much for your lovely feedback! We are delighted to hear that you appreciated our gluten-free and dairy-free options, as well as our ancient wheat sourdough bread at breakfast. We will be sure to share your kind words with Arthur, Melissa and the breakfast team — they will be very happy to know that they contributed to making your stay enjoyable. Regarding your welcome drink, we are sorry that you did not receive it. As an ALL member, your welcome drink voucher is now available directly in your ALL – Accor Live Limitless app. We hope you will be able to enjoy it during your next stay with us! We look forward to welcoming you back to Pullman Lyon soon. Regards Florence - Quality Manager Pullman Lyon

Dear Mister G., Thank you very much for your wonderful feedback and for taking the time to share such a detailed review of your five-night stay with us. We are delighted to hear that you enjoyed the comfort and cleanliness of your room, our breakfast selection, your dinner at Pampa, and above all the warm and friendly service from our teams. We are also pleased that our location and the information provided before your arrival made your stay easier and more enjoyable. We have also taken note of your comment regarding the draught beer. Your feedback on both the quality and price has been shared with our bar team. It would be a real pleasure to welcome you back to Lyon and to the Pullman for your next visit! Warm regards, Sincerely Florence - Quality Manager Pullman Lyon

Dear Mister B. M., Thank you for your positive feedback regarding your stay at Pullman Lyon. We are pleased to hear that you found our service and staff to be helpful and empathetic. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister K., Thank you for your feedback and for highlighting the helpfulness of our team, particularly during breakfast. We are pleased to know that you enjoyed the service provided by our staff. We are, however, truly sorry that your dining experience did not meet your expectations. Regarding the Caesar salad, our “Cesarita” is a revisited version of the classic Caesar salad, created in line with our South American-inspired concept at Pampa. The presentation is intentionally different and reflects the originality of our culinary approach, although we understand that this interpretation may not have been to your taste. More importantly, we sincerely apologize for the chicken being served both overcooked and undercooked. This is clearly not in line with the standards we expect from our restaurant, and your comments have been shared with our team for immediate attention. We also take note of your feedback regarding the price of bottled water. We are sorry that these points affected your dining experience and hope to have the opportunity to welcome you back for a much more enjoyable meal. Kind Regards Florence - Quality Manager Pullman Lyon

Dear Mister O., Thank you for your kind words regarding our location and staff. It is always rewarding to hear that our guests have had a positive experience at Pullman Lyon. We look forward to welcoming you back in the future. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister K., Thank you for your feedback regarding the door lock in your room. We sincerely apologize for the inconvenience caused during your stay. We appreciate your alerting our front desk team, as it is essential for us to maintain the security and comfort of our guests. We look forward to welcoming you soon Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister B., Thank you for sharing your positive feedback regarding your recent stay at Pullman Lyon. We are pleased to hear that you found our location convenient and enjoyed the comfort of our hotel. Your mention of the confusing lights in the room will be noted for further assessment. We continually strive to enhance our guests' experiences, and your insights are valuable to us. We look forward to welcoming you soon Sincerely Florence - Quality Manager Pullman Lyon

Dear Mister S., Thank you for sharing your experience. Please accept our sincere apologies for not informing you about your welcome drink benefit upon arrival. As an ALL Gold member, you should of course have been informed about your complimentary welcome drink. We fully understand your disappointment, especially as your early departure meant that you were unable to enjoy it. Welcome drink vouchers are now fully digitalized on the ALL platform: your voucher appears directly in your personal app, making it easy to find and use at your convenience during your stay. We regret that this information was not sufficiently explained to you upon arrival. Your feedback is a valuable reminder to our team of the importance of clearly presenting ALL benefits at check-in. We hope to have the pleasure of welcoming you back to Pullman Lyon for an experience fully up to your expectations. Sincerely Florence - Quality Manager Pullman Lyon

Dear Mister M., Thank you for your positive feedback regarding our convenient location and the fantastic service provided by our front desk staff. We are pleased to know that your experience was enjoyable, and we look forward to welcoming you back in the future. Have a nice Day Regards Florence - Quality Manager Pullman Lyon

Dear Madam L., Thank you for your kind words regarding your stay at Pullman Lyon. We are pleased to hear that you found the comfort and attention to detail satisfactory. Your feedback motivates our team to maintain high standards. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Madam C., Thank you very much for sharing your experience with us. I am pleased to know that you appreciated the kindness of our team and our location, but I am truly sorry that your stay was affected by such an unpleasant smell in your room. I completely understand how uncomfortable and disappointing this must have been. We sincerely regret that we were not given the opportunity to react during your stay. Had you informed our reception team, we would of course have looked for a solution and, if possible, offered you another room. Nevertheless, we understand that you should not have had to deal with such an inconvenience during your stay. I also understand your disappointment regarding the €70 early check-in fee, particularly in light of the inconvenience you experienced. Please accept my sincere apologies. As a gesture of goodwill, we would be delighted to offer you a complimentary upgrade on your next stay, subject to availability. When you are planning your next visit to Lyon, please feel free to contact me directly. I will be delighted to personally assist you in arranging your stay and making sure everything is organised as smoothly as possible. We would truly appreciate the opportunity to welcome you back and provide you with the experience you should have had this time. Kind regards, Florence - Quality Manager Pullman Lyon

Dear Mister Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, staff service, and facilities. Your kind words inspire us to maintain our standards of excellence. Have a nice day Sincerely Florence - Quality Manager Pullman Lyon

Dear Madam C., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the comfort, cleanliness and spaciousness of your room, as well as a peaceful night’s sleep. Regarding the payment, we completely understand that the €100 per night pre-authorisation may have seemed confusing. We are sorry for the lack of clarity and will make sure this process is better explained to our guests. We hope to have the pleasure of welcoming you back to Lyon soon! Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Ying N. Y., Thank you for your positive feedback regarding our nicely appointed rooms and excellent location. We are delighted to know that your stay met your expectations. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister C., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our hotel comfortable, clean, and modern. Your appreciation motivates our team to continue maintaining high standards. Have a nice day Regards Florence - Quality Manager Pullman Lyon