Dear Madam Y., Thank you very much for your kind feedback and for highlighting our great location, the thoughtful layout of our rooms, and the water dispensers available on each floor. We are sorry that the duvet was too warm for your comfort. We also sincerely apologize for the temporary absence of disinfectant in the fitness area. This was an exceptional situation for one day only, and we regret any inconvenience this may have caused. We have taken the necessary steps to ensure this does not happen again. We truly appreciate your comments, as they help us continuously improve our services. We hope to have the pleasure of welcoming you back soon! Kind regards, Florence - Quality Manager Pullman Lyon

Dear Mister M., Thank you for your positive feedback regarding your stay at Pullman Lyon. We are pleased to hear that you found our staff helpful, enjoyed the cleanliness and comfort of your room, and appreciated the breakfast offerings. Your satisfaction is our priority. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Madam G., Thank you for your positive feedback regarding your recent stay at Pullman Lyon. We are delighted to hear that you appreciated the cleanliness of your room and the convenient location by the train station. Your comments about the air conditioning and the restaurant menu options have been noted. While we strive to maintain a comfortable environment for all our guests, we understand the importance of personal preferences in room temperature. Furthermore, we continually evaluate our dining options to enhance guest satisfaction. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Madam W., Thank you for your kind words regarding our service and staff, particularly Jack. We are pleased to hear that you had a positive experience at Pullman Lyon. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister v. d. G., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room and our facilities. We look forward to welcoming you soon Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister T., Thank you for your positive feedback regarding your stay at Pullman Lyon. We are pleased to hear that you appreciated our location, service, and cleanliness. It is wonderful to know that our restaurant staff catered well to your gluten-free diet. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister N., Thank you for your positive feedback regarding our location, staff, and gym facilities. We are pleased to know that you enjoyed your stay and found our services satisfactory. Your kind words motivate us to maintain our high standards. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister B., Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the charm and comfort of your room. We would nevertheless like to sincerely apologize for the various inconveniences you encountered during your stay. Regarding the bathrobes and slippers, a second bathrobe and slippers are available in the wardrobe. We regret that this was not sufficiently visible or clearly communicated to you. Regarding the milk, for packaging and storage reasons, we only provide powdered milk in the rooms. Fresh milk can, however, be requested directly from our bar, and we are sorry that this option was not made clear to you. We also take note of your comments regarding the quantity of Clarins body lotion and English tea bags, and will share these points with our teams to ensure greater attention to these details. Finally, we are truly sorry that your gin and tonic was never delivered to your table. The change of shift does not justify such an oversight, and we sincerely regret this experience, which does not reflect the level of service we aim to provide. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with a smoother experience that fully meets your expectations. Kind regards, Florence - Quality Manager Pullman Lyon

Dear Mister N., Thank you for your kind words regarding your recent stay at Pullman Lyon. We are delighted to hear that Jack provided you with excellent service and that you enjoyed our breakfast and kids zone. Your feedback is greatly appreciated. Have a nice day Best Regards Florence - Quality Manager Pullman Lyon

Dear Madam H., Thank you for your delightful feedback regarding your stay. We are pleased to hear you enjoyed the family room, found great value, and appreciated our location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister M., Thank you for taking the time to share your experience at Pullman Lyon. We are delighted to hear that you enjoyed our pleasant environment, the accommodations, and the dining experience at the Pampa restaurant, especially the breakfast that exceeded your expectations. We appreciate your feedback regarding accessibility from the underground parking to the hotel. We recognize that this aspect can impact the overall guest experience, particularly when handling luggage. While we strive to provide assistance to our guests, we understand the importance of convenient access and will take your comments into consideration for future improvements. Thank you once again for your valuable insights. We hope to welcome you back soon for another enjoyable stay. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Madam T., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our hotel beautiful and our staff friendly. I regret to learn about the issues with the restaurant and the in-room coffee maker. Your comments will be noted for future improvements. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mr G., Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and particularly appreciated the friendliness and attentiveness of our team. It is wonderful to know that you and your four-legged companion felt so welcome at Pullman Lyon! We are also pleased that you enjoyed the spaciousness of your room and found our location convenient. Our pet-friendly welcome is something we are particularly proud of, and we are thrilled that the little box of treats and toy made your dog’s stay even more special. Thank you once again for your kind words. We hope to have the pleasure of welcoming you, and your furry companion, back to Pullman Lyon very soon! Best regards, Eleonora DI CHIARA Front Office Manager

Dear Mr O., Thank you so much for this wonderful review! We are absolutely delighted to hear how much you enjoyed your stay at Pullman Lyon. It is wonderful to know that you appreciated our convenient location, the spaciousness and cleanliness of your room, our welcoming bar and, of course, our breakfast. Your kind words about our team are particularly meaningful to us. Even though you cannot recall their names, knowing that every member of staff you interacted with was friendly, helpful and attentive is a fantastic compliment. We will be sure to share your feedback with the whole team. We are thrilled that you found it difficult to find any fault with your stay, and we hope to have the pleasure of welcoming you back to Pullman Lyon very soon! Warm regards, Eleonora DI CHIARA Front Office Manager

Dear Mr M., Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed your two-day stay at Pullman Lyon and appreciated our convenient location close to the TGV station, making it easy to explore Lyon and the surrounding area. It is also wonderful to know that you enjoyed our breakfast and the warm welcome from our friendly team. Your kind words are a great encouragement to all of us. We hope to have the pleasure of welcoming you back to Pullman Lyon very soon for another enjoyable stay! Best regards, Eleonora DI CHIARA Front Office Manager

Dear Mrs Annemaree, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed the comfort and cleanliness of our hotel, as well as our modern facilities and beautiful surroundings. We are especially pleased that you appreciated the warm and friendly service provided by our team. Our location right next to Lyon Part-Dieu train station is indeed a great advantage for travelling around Lyon and the region, and we are happy that it made your journey more convenient. Thank you again for your kind words. We hope to have the pleasure of welcoming you back to Pullman Lyon very soon for another comfortable and enjoyable stay! Warm regards, Eleonora DI CHIARA Front Office Manager

Dear Mr Chi l. h., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel, the design of the property, as well as the comfort of our rooms and beds. We are also particularly pleased to see that Elise and Arthur contributed positively to your experience. We will be sure to share your kind words with them! We are, however, sincerely sorry about your arrival experience at reception. Having to wait around 10 minutes before being greeted, is certainly not the level of attention and hospitality we strive to provide. Please accept our sincere apologies for this. We also appreciate your suggestion regarding a swimming pool. While this is not currently among our facilities, we understand that it would be a welcome addition to the guest experience. We hope to have the pleasure of welcoming you back to Pullman Lyon and providing you with an experience that fully reflects the standards we aim to offer. Best regards, Eleonora DI CHIARA Front Office Manager

Dear Mrs S., Thank you for your kind words regarding your recent stay at Pullman Lyon Part Dieu. We are delighted to know that our location and the professionalism of our staff have consistently met your expectations. It is always rewarding to receive such positive feedback from our valued guests. We look forward to welcoming you back on your next visit to Lyon. Best regards, Eleonora DI CHIARA Front Office Manager

Gentile Sig. d. s., La ringraziamo d. cuore per la sua eccellente valutazione d. 100/100! Siamo lieti d. sapere che tutto è stato perfetto durante il suo soggiorno al Pullman Lyon. La sua soddisfazione rappresenta la più grande ricompensa per tutto il nostro team. Speriamo d. avere il piacere d. accoglierla nuovamente molto presto, per offrirle un’altra esperienza altrettanto piacevole. Saremo lieti d. rivederla presto! Eleonora d. CHIARA Front Office Manager