Hotel Mercure Lyon Centre Charpennes

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Hotel Mercure Lyon Centre Charpennes 4 stars

Customer review rating (ALL Rating) 4.5/5 734 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE label

  • Transport: metro A and B/tram T1 and T4, and bus C2 in front of the hotel

  • La Part Dieu and Parc de la Tête d'Or 10 minutes on foot

  • Breakfast room service and dinner with local produce

  • Secure underground private car park with direct access to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Lyon Centre Charpennes

7 place Charles Hernu
69100 LYON VILLEURBANNE
France

  • LIGNE A : STATION CHARPENNES:  A CHARPENNES

  • LIGNE B : STATION CHARPENNES:  B CHARPENNES

  • LINE T1 : CHARPENNES-CH.HERNU:  T1 CHARPENNES-HERNU

  • By plane

    LYON SAINT-EXUPERY At 25km / 15.63 miles - Shuttle paying

  • By train

    PART DIEU STATION At 0.5km / 0.31 miles

GPS:45.770622, 4.862944

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA BASCULE

Find our wine-bar restaurant, La Bascule, in Place Charpennes. Come and enjoy classic dishes and local specialties prepared by our chef, and a selection of our Grands Vins Mercure served by the glass.

Our accommodation(s)

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

Our guest reviews

Our guest reviews for
Hotel Mercure Lyon Centre Charpennes

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  734 reviews

TripAdvisor Rating  4.0/5  544 reviews

Certificate of excellence 2022

We’ll located but …

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The common areas on the floors seemed very much run down and smelly!

Dear SANJEEV M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our establishment must benefit from renovations from January 2023 for the catering areas and the corridors of the floors We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco Directeur

Good experience

Customer review rating 4.0/5

Lukas Business - Confirmed reviews ALL

Rooms perfect, but the street around is a bit noisy. I am not giving higher score, as the hotel is definitely not climate friendly. Based on rules, towels should not be changed if not on floor, but they were changed every day. Even when I put do not disturb on room handle, the room was fully cleaned and towels changed...

Dear Guest, Thank you for taking the time to share your feedback. We will ask our team to respect our protocols. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco Directeur

Customer review rating 4.0/5

Costanzo Business - Confirmed reviews ALL

Good facility well connected by tram and metro. Interiors a bit old style but overall clean and staff very kind and efficient

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco Directeur

Excellent stay

Customer review rating 5.0/5

Skt Couples - Confirmed reviews ALL

We really enjoyed our stay in Lyon, the staff was extremely friendly and helpful. The privilege room was spacious and nicely decorated. The coffee machine a nice addition and we felt really well there. Great experience

Dear SILVIA K., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

Nicely located with good access to restaurants and shopping

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Quiet room on2nd floor, although near elevator

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco Directeur

Good location, Friendly bar man

Customer review rating 3.5/5

Keith T. Business - Confirmed reviews ALL

Overall it is was ok but let down by 2 items:- I asked for a room with a bath which didn't happen On each day my key card stopped working so I had to return to the front desk with my luggage

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco Directeur

Well located

Customer review rating 5.0/5

Katerina C. Business - Confirmed reviews ALL

Hello, appreciate much the kettle and the small refrigerator available in the room ! The room is well equipped and organized, perfect for biz travel stay. I'm very satisfied in general with service, parking and breakfast. Will definitely stay again in this hotel. Thank you !

Dear EKATERINA C., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

Good location, fine rooms

Customer review rating 4.5/5

Nicolas Business - Confirmed reviews ALL

Just a few minutes away from La Part-Dieu by subway, the Mercure Charpennes offers good service and finely decorated and comfortable rooms.

Dear NICOLAS S., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

Nice short stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is comfortable and the people at the front desk were kind and helpful. However, I think that the instructions to reach the parking should be sent upon reservation (it took us a while to find it) and breakfast should be included in the already high price.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco Directeur

Professionally run and extremely helpful staff

Customer review rating 4.5/5

Rh Business - Confirmed reviews ALL

I was there for a meeting for a week. hotel is well located beside Charpennes metro. Mcdonalds and antigen testing all housed in the building next day. Stafff Enora and Guillaume and the staff who we have interacted with were polite and helpful. They have made the stay extremely pleasant. I will definitely recommend friends to stay at your hotel when they visit the beautiful city of Lyon.

Dear RENHUI X., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

Well located, good public transport connections

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Reliable place for spending three nights on a business trip.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco Directeur

It all worked

Customer review rating 3.5/5

Richard N. Business - Confirmed reviews ALL

Comfortable

Dear RICHARD N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco Directeur

Located to suit all my needs. Visiting family and easy access to the sights of Lyon

Customer review rating 5.0/5

Eddie A. Solo - Confirmed reviews ALL

Cannot fault and the breakfast was excellent in its range and quality

Dear EDWARD A., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

BON

Customer review rating 4.5/5

Soflo Families - Confirmed reviews ALL

EXCELLLENT COMMME D HABITUDE

Chère Madame C. , Tout d'abord, nous vous remercions pour vos commentaires très favorables suite à votre séjour au sein de notre hôtel: Mercure Lyon Centre Charpennes.. Nous sommes ravis de noter que vous avez apprécié les précautions prises par nos collaborateurs pour votre sécurité. Dans le cadre de cette crise exceptionnelle due à la COVID 19, la labellisation ALL Safe, délivrée par Bureau Veritas, nous permet de garantir que toutes les mesures sanitaires sont scrupuleusement prises durant votre séjour. Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui redouble d'attention, particulièrement en ce moment. Sachez que vos commentaires nous aident à progresser. Conscients que nous devons en permanence améliorer notre qualité de service. Nous espérons avoir le plaisir de vous accueillir prochainement. Nous vous prions de croire, Chère Cliente, à l'assurance de notre meilleure considération. Eric Turco Directeur

A "Lyon" hotel with parking next to metro and 3 stops to hotel de ville

TripAdvisor rating 4.0/5

RPB5469 Couples - TripAdvisor review

Selected because of underground parking and acecss to metro - only 3 stops to hotel de ville and art gallery. 4 nights plus parking for 500 euros. Not cheap but a very comfy room and plenty of towels. 6th floor but still bothered by noise on Saturday night because of McDonald's opposite.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Acceptable hotel near city center

TripAdvisor rating 3.0/5

RMRodrigues69 Solo travel - TripAdvisor review

I stayed at this hotel for 2 days on a weekend. The hotel is close to the city center and very nearby Part Dieu. The room was not too bad but I did hear a lot of noise from street. Breakfast was great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Decent hotel near Lyon Part Dieu rail station

TripAdvisor rating 4.0/5

av230657 Families - TripAdvisor review

It is very convenient to reach the hotel by walk from Part Dieu Gare. Good park in the vicinity. Breakfast is superb with a variety of dishes. Air conditioning is pretty good which is important for summer stays in Lyon. Hospitable reception lady Claire was very kind to help us with relocation, iron etc. I recommend this hotel for visiting Lyon.

incredible service by hotel staff

TripAdvisor rating 5.0/5

H276UCkimr Business - TripAdvisor review

While everything was surely ok, as to be expected from Mercure hotel, I would like to laud the staff who were extremely helpful, from the 3 receptionists to the ladies from restaurant and breakfast room Halfway through the stay I had a small accident and hurt my foot. They took such excellent care of me. Calling in the doctor, bringing me ice, helping me to my room, letting me keep the room somewhat longer on day of departure to wait for my train departure and just inquiring how I was. well done, this is what hospitality is all about

Dear sir, We thank you for your comments further to your stay in our Hotel Mercure Lyon Charpennes. It is with great pleasure that we took care of you and that we receive your compliments. So, we shall not miss to share your appreciations with all our team. Your total satisfaction is the most beautiful reward on our professionalism and motivates us on a daily basis. Best regards. Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

Can walk to Espace Tete d'Or

TripAdvisor rating 4.0/5

BJarvi Business - TripAdvisor review

Stayed here 1 night for a conference at Espace Tete d'Or. Was so easy taking the RhoneExpress from the airport and then taking the Metro to Charpennes. Was able to walk to the conference each day as well. Comfortable rooms, good breakfast buffet, and convenient location.

Dear customer, You took the care of leaving us your comment further to your stay in our establishment and we thank you for it. The quality of service is a point very important for us and the fact whom you are very satisfied with your stay we delighted. You do well to underline and to recommend our hotel which privileges of a very good location on Lyon where you can go easily and in a short time to the station PART DIEU, in the International City of congress, in the other convention centers : Espace Tête D'Or or Double Mixte, in the Park Tête d'Or with its zoo and in the center of Lyon thanks to the subway in 5 minutes. As you also very well summarized it, since our hotel and by taking the shuttle Rhônexpress, you join the airport in 30 minutes. I hope to have the pleasure to welcome you soon in our hotel during your next stay in Lyon and do not hesitate to contact me during your booking by telephone or by email. Kind regards Stéphane Robillard General manager

Convenient Value for money in Lyon

TripAdvisor rating 5.0/5

Nick186370 Couples - TripAdvisor review

Good location in a business area but with excellent metro and tram connections. Bit tricky getting into the car parking which is under the hotel and requires going the wrong way up a one way street or driving along the tram line. Parking was secure and seemed reasonable value for a city centre hotel (E13 per day). Room was spacious with complementary coffee and soft drinks. Unusual and welcome in France. Breakfast was a bit expensive at E16 so we down the road.

Dear customers, I thank you for your very good comment left during your stay in our establishment. My employees join me and also thanks you. It is true that since the setting of the Tramway on the place Charpennes, the customers have to by-pass now Tramway rails and pass by the street of HanoÏ to access our closed car park. I am anxious to specify that this street is in one-way street but our customers have the authorization to borrow it because there is a sign " ban except local residents or customers of the hotel ". For the breakfast buffet in 16.90 € you can eat a real complete meal because you have cold and warm products, sweet and salty dishes, at will cold and hot drinks. And for our customers who wish a breakfast more light, we have the breakfast Express*Co in 8.50 € with hot drink, fruit juice, bread, butter, jam or croissants and similar products. I remain at your disposal for your next stay in Lyon where I shall have a big pleasure to welcome you. Kind regards Stéphane Robillard General manager

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