Mercure Lyon Centre Charpennes Parc de la Tête d'Or 4 stars

Customer review rating (ALL Rating) 4.5/5 1,116 reviews

Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 1
Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 2
Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 3
Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 4

Description

Hotel extras

  • ALLSAFE label

  • A 7-minute walk from Parc Tête d'Or.

  • 75 spaces incl. 4 EV https://oneparkflow.com/h1625#/login?form_type--signin

  • Breakfast room service and dinner with local produce

  • 2 covered terraces to enjoy the sunny days!

Our accommodation(s)

Hotel location

Mercure Lyon Centre Charpennes Parc de la Tête d'Or

7 place Charles Hernu
69100 LYON VILLEURBANNE
France

GPS:45.770622, 4.862944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BASCULE

La Bascule embodies the essence of Lyonnais tradition. A warm and inviting place where friends can get together around authentic homemade cuisine with a balanced variety of appetizers and dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,116 reviews

Customer review rating 1.5/5

Angel G. P. Business - Confirmed reviews ALL

Not worth the money. There were constant issues with the water — only cold water available. No soap in the shower, and we had to chase staff to get basic things. The breakfast was horrible. Overall, the hotel feels very low-quality and worn out.

Dear Angel G. P., Thank you for sharing your feedback regarding your recent stay. I sincerely regret to learn that your experience did not meet your expectations. Please be assured that we take such comments seriously, as they guide us in our continuous improvement efforts. Your concerns regarding the water issues and breakfast quality will be reviewed with our team to ensure we provide a better experience for our future guests. Les équipes de l'hôtel

Customer review rating 3.0/5

Dirk V. D. P. Couples - Confirmed reviews ALL

Except for 1 important element all else was excellent: staff, breakfast, room/bed, chek in/out. However the aircon in the building was not switched and as our room was facing the main square we could not sleep : with the window closed much to warm - with the window open a lot of noise.

Customer review rating 5.0/5

Didier D. Business - Confirmed reviews ALL

accessible confortable

Cher Didier D., Nous vous remercions chaleureusement pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement à la fois accessible et confortable. Votre satisfaction est notre priorité, et vos retours nous encouragent à continuer à offrir un service de qualité à nos clients. Les équipes de l'hôtel.

Customer review rating 5.0/5

Marie-emmeline R. Couples - Confirmed reviews ALL

Well located, close to the underground, carpark available, comfortable bedrooms and fantastic breakfast!

Dear Marie-Emmeline R., Thank you for taking the time to share your positive experience at Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are delighted to know that you found our location convenient and enjoyed our comfortable accommodations as well as the breakfast offerings. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, Les équipes de l'hôtel

Customer review rating 4.5/5

Geoffroy D. Families - Confirmed reviews ALL

Rosa at reception was kind and super professional. Breakfeast was very good.

Dear Geoffroy D., Thank you for your kind feedback regarding your recent stay at Mercure Lyon Centre Charpennes Parc de la Tête d'Or. It is delightful to hear that Rosa at reception provided you with exceptional service and that you enjoyed the breakfast offerings. Your positive comments inspire our team to continue delivering high-quality experiences for our guests. Les équipes de l'hôtel

Other web-users rate our hotel

  • 384 reviews 8.7/10 Location
  • 534 reviews 7.3/10 Room
  • 578 reviews 9/10 Service
  • 6 reviews 8.6/10 WiFi
  • 261 reviews 8.6/10 Breakfast
  • 170 reviews 7.2/10 Cleanliness
  • 76 reviews 5.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Lyon