Mercure Lyon Centre Charpennes Parc de la Tête d'Or 4 stars

Customer review rating (ALL Rating) 4.5/5 1,086 reviews

Best price
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Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 1
Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 2
Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 3
Mercure Lyon Centre Charpennes Parc de la Tête d'Or - Image 4
7 place Charles Hernu, 69100 LYON VILLEURBANNE, France

Description

Hotel extras

  • ALLSAFE label

  • A 7-minute walk from Parc Tête d'Or.

  • 75 spaces incl. 4 EV https://oneparkflow.com/h1625#/login?form_type--signin

  • Breakfast room service and dinner with local produce

  • 2 covered terraces to enjoy the sunny days!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room - 1 double bed

Photo out of - Privilege Room - 1 double bed

Treat yourself to our ultra-comfy room with exclusive upscale Mercure bedding, Nespresso machine, free mini-bar and other perks. Reserve your parking space online at https://www.oneparkflow.com/h1625

  • Views:

    City View

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
  • Most of the accommodation: Terrace
See availabilities

Spacious bedroom decorated in the image of Lyon, with double bed and sofa for a child, Free WiFi, flat screen TV, minibar, safe, courtesy tray, air con. Fully equipped bathroom with bathtub or shower.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Spacious room with Lyon-inspired decor, 2 single beds, WIFI, flat-screen TV, safe, tea/coffee, A/C. Bathroom with bathtub or shower. Reserve your parking space online at https://www.oneparkflow.com/h1625

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

A great plan! Travel with friends or family. Enjoy a beneficial rate by booking 2 bedrooms: With a "Tribe Offer" the second bedroom is half price. Communicating rooms or facing subject to availability.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x2

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Lyon Centre Charpennes Parc de la Tête d'Or

7 place Charles Hernu
69100 LYON VILLEURBANNE
France

GPS:45.770622, 4.862944

Telephone
Fax +33 4 78 89 10 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • LYON SAINT-EXUPERY Additional charge
  • LYS Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 98 rooms
  • 3 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • 98 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 16.10 € 16.1 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 7 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

LA BASCULE

Photo out of - LA BASCULE

La Bascule embodies the essence of Lyonnais tradition. A warm and inviting place where friends can get together around authentic homemade cuisine with a balanced variety of appetizers and dishes.

Cooking style
Regional
Capacity
62
Accessibility
Accessible service
7 place Charles Hernu, 69100 Lyon Villeurbanne, France
Telephone +33 4 72 44 46 46

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu

La Bascule embodies the essence of Lyonnais tradition. A warm and inviting place where friends can get together around authentic homemade cuisine with a balanced variety of appetizers and dishes.

Located in Lyon Villeurbanne, La Bascule welcomes you to its 26-foot-long cocktail bar. Go with the flow and discover our selection of house cocktails inspired by the art of Lyonnais tradition.

Start the day with a delicious buffet breakfast from a wide selection served from 6:30am in our Charpennes room, decorated in warm colors. Or if you prefer, order the continental breakfast in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,086 reviews

Customer review rating 1.5/5

Finn M. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Jerome I. Business - Confirmed reviews ALL

Cher Jérôme I., Nous vous remercions sincèrement pour votre évaluation positive. Votre satisfaction est notre plus grande récompense. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. L'équipe s'efforce toujours de fournir un service de qualité, et votre retour nous encourage à continuer dans cette voie. Les équipes de l'hôtel

Customer review rating 5.0/5

Ludovic B. Friends - Confirmed reviews ALL

Cher Ludovic B., Nous vous remercions sincèrement pour votre commentaire élogieux. Nous sommes ravis d'apprendre que vous avez passé un agréable week-end et que notre équipe a su vous offrir un service amical. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement pour une nouvelle expérience positive. Les équipes de l'hôtel.

Customer review rating 5.0/5

Ali B. M. Couples - Confirmed reviews ALL

Dear Ali B. M., Thank you for your kind words regarding your recent stay at Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are delighted to hear that you appreciated our convenient location, comfort of the rooms, and enjoyed our breakfast offerings. Your satisfaction is very important to us, and we look forward to welcoming you back in the future. Best regards, Les équipes de l'hôtel

Customer review rating 4.0/5

Sahil R. Families - Confirmed reviews ALL

Dear Sahil R., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you found our location convenient and that our staff provided you with helpful service. We sincerely appreciate your comments about our breakfast offerings, as we continually strive to enhance our guests' experiences. Your insights are invaluable to us, and we will consider them as we look to improve. Les équipes de l'hôtel

Customer review rating 4.5/5

Jerome I. Business - Confirmed reviews ALL

Perfect

Cher Jérôme I., Nous vous remercions sincèrement pour votre évaluation positive. Votre satisfaction est notre plus grande récompense. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. L'équipe s'efforce toujours de fournir un service de qualité, et votre retour nous encourage à continuer dans cette voie. Les équipes de l'hôtel

Customer review rating 5.0/5

Ludovic B. Friends - Confirmed reviews ALL

Very nice weekend friendly staff

Cher Ludovic B., Nous vous remercions sincèrement pour votre commentaire élogieux. Nous sommes ravis d'apprendre que vous avez passé un agréable week-end et que notre équipe a su vous offrir un service amical. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement pour une nouvelle expérience positive. Les équipes de l'hôtel.

Customer review rating 5.0/5

Ali B. M. Couples - Confirmed reviews ALL

Near Part-Dieu and parc tête d’or quiet and confortable room the breakfast was amazing

Dear Ali B. M., Thank you for your kind words regarding your recent stay at Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are delighted to hear that you appreciated our convenient location, comfort of the rooms, and enjoyed our breakfast offerings. Your satisfaction is very important to us, and we look forward to welcoming you back in the future. Best regards, Les équipes de l'hôtel

Customer review rating 4.0/5

Sahil R. Families - Confirmed reviews ALL

Located not far from train station and close proximity to public transport. Staff was very helpful. But breakfast could have been better.

Dear Sahil R., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you found our location convenient and that our staff provided you with helpful service. We sincerely appreciate your comments about our breakfast offerings, as we continually strive to enhance our guests' experiences. Your insights are invaluable to us, and we will consider them as we look to improve. Les équipes de l'hôtel

Customer review rating 4.0/5

Lucie W. Families - Confirmed reviews ALL

We were travelling with our 6y/o kid. The pull out sofa wasn't very comfortable and a bit wobbly. We ended up sleeping together int he main bed.

Chère Lucie W., Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive dans notre établissement. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour confortable et que la propreté ainsi que l'emplacement de l'hôtel ont répondu à vos attentes. Nous prenons note de vos remarques concernant le canapé-lit et nous veillerons à les transmettre à notre équipe afin d'améliorer le confort de nos installations pour les familles. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Les équipes de l'hôtel

Customer review rating 1.0/5

Eng H. L. Business - Confirmed reviews ALL

All hardware are either failed or close to failing. Staffs such as Joyce are nice and helpful and that is about it. The guy responsible for maintenence should be fired.

Customer review rating 1.5/5

Angel G. P. Business - Confirmed reviews ALL

Not worth the money. There were constant issues with the water — only cold water available. No soap in the shower, and we had to chase staff to get basic things. The breakfast was horrible. Overall, the hotel feels very low-quality and worn out.

Dear Angel G. P., Thank you for sharing your feedback regarding your recent stay. I sincerely regret to learn that your experience did not meet your expectations. Please be assured that we take such comments seriously, as they guide us in our continuous improvement efforts. Your concerns regarding the water issues and breakfast quality will be reviewed with our team to ensure we provide a better experience for our future guests. Les équipes de l'hôtel

Customer review rating 3.0/5

Dirk V. D. P. Couples - Confirmed reviews ALL

Except for 1 important element all else was excellent: staff, breakfast, room/bed, chek in/out. However the aircon in the building was not switched and as our room was facing the main square we could not sleep : with the window closed much to warm - with the window open a lot of noise.

Customer review rating 5.0/5

Didier D. Business - Confirmed reviews ALL

accessible confortable

Cher Didier D., Nous vous remercions chaleureusement pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement à la fois accessible et confortable. Votre satisfaction est notre priorité, et vos retours nous encouragent à continuer à offrir un service de qualité à nos clients. Les équipes de l'hôtel.

Customer review rating 5.0/5

Marie-emmeline R. Couples - Confirmed reviews ALL

Well located, close to the underground, carpark available, comfortable bedrooms and fantastic breakfast!

Dear Marie-Emmeline R., Thank you for taking the time to share your positive experience at Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are delighted to know that you found our location convenient and enjoyed our comfortable accommodations as well as the breakfast offerings. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, Les équipes de l'hôtel

Customer review rating 4.5/5

Geoffroy D. Families - Confirmed reviews ALL

Rosa at reception was kind and super professional. Breakfeast was very good.

Dear Geoffroy D., Thank you for your kind feedback regarding your recent stay at Mercure Lyon Centre Charpennes Parc de la Tête d'Or. It is delightful to hear that Rosa at reception provided you with exceptional service and that you enjoyed the breakfast offerings. Your positive comments inspire our team to continue delivering high-quality experiences for our guests. Les équipes de l'hôtel

Customer review rating 5.0/5

Nicola W. Families - Confirmed reviews ALL

Warm welcome, clean comfortable room

Chère Nicola W., Nous vous remercions sincèrement pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez bénéficié d'un accueil chaleureux et que votre chambre était propre et confortable. Votre satisfaction est notre priorité, et vos retours nous encouragent à maintenir nos standards élevés. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Les équipes de l'hôtel

Customer review rating 4.0/5

Catherine R. Business - Confirmed reviews ALL

The hotel needs serious renovations. I was on the second floor, the carpets were old, the shower was rusty. Otherwise, the breakfast is excellent and the restaurant is good.

Dear Catherine R., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive comments about our breakfast and restaurant offerings. Your observations regarding the condition of the carpets and the shower have been duly noted, as we continuously strive to enhance our guests' experiences. We value your insights and hope to welcome you back in the future. Les équipes de l'hôtel

Customer review rating 5.0/5

Christopher C. Solo - Confirmed reviews ALL

easy access thanks to tram

Dear Christopher C., We sincerely thank you for your positive feedback regarding your stay at the Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are delighted to learn that our location near the university and the easy access via tram contributed to making your experience enjoyable. We hope to have the pleasure of welcoming you again during your next visit. The hotel teams

Customer review rating 0.5/5

Gema P. Business - Confirmed reviews ALL

The worst experience I ever had as a client. And tha from someone who is Diamond member with Accor and Lifetime Diamon member with Hilton

Customer review rating 3.0/5

Catherine R. Business - Confirmed reviews ALL

I was given room 601 and as soon as I entered the corridor, I was hit by an unpleasant smell which lasted even in my room. Fortunately, I could open the window and aerate the room.

Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, nos salutations distinguées. Les équipes de l'hôtel

Customer review rating 4.5/5

Jurgen M. Solo - Confirmed reviews ALL

Friendly staff

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Lyon Centre Charpennes Parc de la Tête d'Or. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Les équipes de l'hôtel

Customer review rating 3.5/5

Ian M. Couples - Confirmed reviews ALL

Really liked this hotel, great location and beautiful room with large balcony. Shame the car park access lets it down.

Madame, Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Lyon Centre Charpennes Parc de la Tête d'Or. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs Les équipes de l'hôtel

Other web-users rate our hotel

  • 358 reviews 8.4/10 Location
  • 529 reviews 7.2/10 Room
  • 538 reviews 8.7/10 Service
  • 246 reviews 8.7/10 Breakfast
  • 158 reviews 7/10 Cleanliness

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