Hotel Mercure Lyon Centre Charpennes 4 stars

Customer review rating 4.2/5 2,126 reviews
Hotel Mercure Lyon Centre Charpennes
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Renovated room with free WIFI - Family Room for up to 5 people.

  • 4306 sq. ft. (400 m2) of meeting rooms with Tête d'Or park next door for activities

  • Restaurant, bar, terrace and enclosed, covered car park with 80 spaces.

  • In front of the hotel: metros, trams, taxis, access to the airport shuttle

  • 5-10 minutes from the TGV train station, conference center, Old Lyons and its center

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • LYON SAINT-EXUPERYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Lyon Centre Charpennes

7 place Charles Hernu
69100
villeurbanne
france

Tel: +33472444646

Fax: (+33)4/78891014

Contact email

Check-in from 12h00

Check out up to 12h00

  • LIGNE A : STATION CHARPENNES :   A CHARPENNES

  • LIGNE B : STATION CHARPENNES :   B CHARPENNES

  • LINE T1 : CHARPENNES-CH.HERNU :   T1 CHARPENNES-HERNU

  • By plane

    LYON SAINT-EXUPERY At 25km / 15.63 miles - Shuttle paying

  • By train

    PART DIEU STATION At 0.5km / 0.31 miles

GPS :45.770622, 4.862944

Our accommodations

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

Accessible room

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
Accessible room

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)
Accessible room

Superior Room with 1 double bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 21
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
Accessible room

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Area: From 21
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Our restaurants and bars

LA BASCULE

Type of cuisine: Regional

La Bascule wine bar restaurant serves traditional dishes and local specialties, all prepared by our chef, and accompanied by a prestigious selection of Grand Vin Mercure wines, served by the glass.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Bar

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 175

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Hotel Mercure Lyon Centre Charpennes

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,126 reviews

tripadvisor

TripAdvisor Rating 3.5/5

484 reviews

Very performant/nice staff, good location, renewed room

Customer review rating 4.2/5

Thibaud M. Business - 18/02/2020 Confirmed reviews ALL

Very good, as usual

Good hotel

Customer review rating 4.2/5

Leonardo P. Business - 17/02/2020 Confirmed reviews ALL

Only slept and had breakfast the other day. Good installations and very nice breakfast.

Pleasant, well appointed room

Customer review rating 4.2/5

Anonymous Solo - 11/02/2020 Confirmed reviews ALL

I stayed at the hotel for four days while visiting Lyon. Service was excellent, breakfast was varied and good.

Very good experience

Customer review rating 4.2/5

Franck P. Families - 04/02/2020 Confirmed reviews ALL

Very professional customer service, breakfast was great, close to subway station.

OK, but poor bar and restaurant are not satisfactory

Customer review rating 4.2/5

Cbo Business - 15/01/2020 Confirmed reviews ALL

Hotel bar is wrongly located in the intermediate floor with no permanent personnel. The restaurant room is very small and not attractive. As a visitor, you would bot expect this in Lyon, a city capital of food and cuisine.

Business stay

Customer review rating 4.2/5

Lj Business - 16/12/2019 Confirmed reviews ALL

An usual business stay

nice, comfortable and excellent location

Customer review rating 4.2/5

Moatasem E. Business - 03/11/2019 Confirmed reviews ALL

clean and elegant, friendly staff, very good breakfast, excellent location

Dear MOATASEM E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Warm and friendly staff, prompt service.

Customer review rating 4.2/5

Richard R. Solo - 30/10/2019 Confirmed reviews ALL

Very comfortable and inviting. Nice rooms. Conveniently located to where I could walk to so many of the city's sights or easily use public transit.

Dear RICHARD R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Comfortable

Customer review rating 4.2/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

Nice staff and cooperative

Dear MAHMOUD H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Very helpful staff

Customer review rating 4.2/5

Cathy Solo - 17/10/2019 Confirmed reviews ALL

The staff were very helpful and nice, a real plus in what is otherwise a perfectly standard business hotel. Very good breakfast. Only negative point was the wifi which seemed to turn off at midnight.

Dear CATHERINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager
Customer review rating 4.2/5

Anonymous Solo - 16/10/2019 Confirmed reviews ALL

A pleasant week-end.

Dear GARY L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Very good experience at Mercure Lyon Charpennes

Customer review rating 4.2/5

Lco-bxl Business - 30/07/2019 Confirmed reviews ALL

A short stay in Lyon (one night). We felt very welcome and we spent a nice stay there.

Dear LANDRY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager
Customer review rating 4.2/5

Vl Business - 18/07/2019 Confirmed reviews ALL

The hotel rooms are relatively dated, the bathroom was renovated but the soap inside the shower was finished when I tried to use it. I told to the receptionist at checkout and she just said “ok”, no apologies. Also, the power socket next to the bed as broken and I needed for charging my phone. Breakfast was ok, the nespresso machine is good, except when a lady was kind when she tried to help but she pressed “americano” without even asking what I wanted and I needed to redo another coffee because I wanted a short espresso. I understand that are small things but that are part of my customer experience.

Dear VALERIO L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

Excellent location a nd super staff

Customer review rating 4.2/5

John Couples - 11/07/2019 Confirmed reviews ALL

The hotel is well placed for metro, tramway and buses. It is comfortable and quiet. The bar is not permanently staffed, but well organised. Staff sorted out a problem with a kettle with great speed. Nice neighbourhood for bars and bakeries, and close to super restaurants in Les Brotteaux.

Dear JOHN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Hassle free and pleasant stay

Customer review rating 4.2/5

Jvw Couples - 10/07/2019 Confirmed reviews ALL

Very helpful staff, air conditioned room with bottles of water, close to local transport and sites of interest.

Dear JAMES W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

A "Lyon" hotel with parking next to metro and 3 stops to hotel de ville

TripAdvisor rating 3.5/5

RPB5469 Couples - 23/06/2019 TripAdvisor review

Selected because of underground parking and acecss to metro - only 3 stops to hotel de ville and art gallery. 4 nights plus parking for 500 euros. Not cheap but a very comfy room and plenty of towels. 6th floor but still bothered by noise on Saturday night because of McDonald's opposite.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very friendly and cosy atmosphere in this hotel

Customer review rating 4.2/5

Maxim Families - 20/06/2019 Confirmed reviews ALL

As usually, all was on very high level! I feel sorry - I failed to ask the name of wonderful lady on reception to say personal "Merci bien!". She was extremely helpful with hundreds of question I come with during my stay. And all of these questions were not about any single problem of the stay itself, but generally about places around or other moments.

Dear MAXIM I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with the ladies at the reception . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Some shortcomings that should not be experienced in a 4-star hotel.

Customer review rating 4.2/5

Anonymous Couples - 29/05/2019 Confirmed reviews ALL

Very good breakfast. Staff all pleasant. Two pillows each should be the norm. We should not have to ask for extra in a 4-star hotel. Towels used by previous occupants not removed from bathroom. Had to ask for spare toilet roll one day as only half a one left (after cleaning).

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence ( don't forget used towels, and spare toilet roll) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

Klemm travel group

Customer review rating 4.2/5

Anonymous Business - 02/04/2019 Confirmed reviews ALL

everything was perfect. Parking slot for the bus was reserved very kind staff very good breakfast and dinner => highly recommended

Dear CHRISTIANE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Never again!

Customer review rating 4.2/5

Andrew T. Couples - 26/03/2019 Confirmed reviews ALL

This was our experience of a pre-booked 3-night stay in a “Privilege Room”: On arriving it was not possible to lock the safe. This was attended to. We later found the fridge was ON but failed to work wherever the thermostat was set. The next evening we returned to find used latex gloves and a dirty towel left on the table: the bed had been stripped and left unmade. This was attended to. On the third evening we returned to find the bed unmade (yet again!), the bins hadn’t been emptied, there were no clean towels, and the safe lock failed to open despite using the correct code number. So our passports were inaccessible. This was very disconcerting as we were due to make an early departure the following morning. No clean cups were ever provided. The reception staff were always polite and willing to rectify things. But to have such a catalogue of faults and failings in the same Privilege room is unacceptable. It indicates very poor management at this hotel. No attempt was made to compensate us for the inconvenience we experienced.

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