Mercure Lyon Centre Charpennes Parc de la Tête d'Or 4 stars

Customer review rating (ALL Rating) 4.5/5 1,120 reviews

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Description

Hotel extras

  • ALLSAFE label

  • A 7-minute walk from Parc Tête d'Or.

  • 75 spaces incl. 4 EV https://oneparkflow.com/h1625#/login?form_type--signin

  • Breakfast room service and dinner with local produce

  • 2 covered terraces to enjoy the sunny days!

Our accommodation(s)

Hotel location

Mercure Lyon Centre Charpennes Parc de la Tête d'Or

7 place Charles Hernu
69100 LYON VILLEURBANNE
France

GPS:45.770622, 4.862944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BASCULE

La Bascule embodies the essence of Lyonnais tradition. A warm and inviting place where friends can get together around authentic homemade cuisine with a balanced variety of appetizers and dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,120 reviews

Customer review rating 4.0/5

Sahil R. Families - Confirmed reviews ALL

Located not far from train station and close proximity to public transport. Staff was very helpful. But breakfast could have been better.

Dear Sahil R., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you found our location convenient and that our staff provided you with helpful service. We sincerely appreciate your comments about our breakfast offerings, as we continually strive to enhance our guests' experiences. Your insights are invaluable to us, and we will consider them as we look to improve. Les équipes de l'hôtel

Customer review rating 4.0/5

Lucie W. Families - Confirmed reviews ALL

We were travelling with our 6y/o kid. The pull out sofa wasn't very comfortable and a bit wobbly. We ended up sleeping together int he main bed.

Chère Lucie W., Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive dans notre établissement. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour confortable et que la propreté ainsi que l'emplacement de l'hôtel ont répondu à vos attentes. Nous prenons note de vos remarques concernant le canapé-lit et nous veillerons à les transmettre à notre équipe afin d'améliorer le confort de nos installations pour les familles. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Les équipes de l'hôtel

Customer review rating 1.0/5

Eng H. L. Business - Confirmed reviews ALL

All hardware are either failed or close to failing. Staffs such as Joyce are nice and helpful and that is about it. The guy responsible for maintenence should be fired.

Customer review rating 1.5/5

Angel G. P. Business - Confirmed reviews ALL

Not worth the money. There were constant issues with the water — only cold water available. No soap in the shower, and we had to chase staff to get basic things. The breakfast was horrible. Overall, the hotel feels very low-quality and worn out.

Dear Angel G. P., Thank you for sharing your feedback regarding your recent stay. I sincerely regret to learn that your experience did not meet your expectations. Please be assured that we take such comments seriously, as they guide us in our continuous improvement efforts. Your concerns regarding the water issues and breakfast quality will be reviewed with our team to ensure we provide a better experience for our future guests. Les équipes de l'hôtel

Customer review rating 3.0/5

Dirk V. D. P. Couples - Confirmed reviews ALL

Except for 1 important element all else was excellent: staff, breakfast, room/bed, chek in/out. However the aircon in the building was not switched and as our room was facing the main square we could not sleep : with the window closed much to warm - with the window open a lot of noise.

Other web-users rate our hotel

  • 383 reviews 8.6/10 Location
  • 540 reviews 7.5/10 Room
  • 572 reviews 8.9/10 Service
  • 5 reviews 8.3/10 WiFi
  • 289 reviews 8.5/10 Comfort
  • 261 reviews 8.4/10 Breakfast
  • 167 reviews 7.2/10 Cleanliness

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