Mercure Lyon Centre Charpennes Parc de la Tête d'Or 4 stars

Customer review rating (ALL Rating) 4.5/5 1,049 reviews

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7 place Charles Hernu, 69100 LYON VILLEURBANNE, France

Description

Hotel extras

  • ALLSAFE label

  • A 7-minute walk from Parc Tête d'Or.

  • La Part Dieu and Parc de la Tête d'Or 10 minutes on foot

  • Breakfast room service and dinner with local produce

  • 2 covered terraces to enjoy the sunny days!

Our accommodation(s)

Hotel location

Mercure Lyon Centre Charpennes Parc de la Tête d'Or

7 place Charles Hernu
69100 LYON VILLEURBANNE
France

GPS:45.770622, 4.862944

Telephone
Fax +33 4 78 89 10 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BASCULE

La Bascule embodies the essence of Lyonnais tradition. A warm and inviting place where friends can get together around authentic homemade cuisine with a balanced variety of appetizers and dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,049 reviews

TripAdvisor Rating  4.0/5  585 reviews

Certificate of excellence 2023

Very nice hotel with good service in a great location

TripAdvisor rating 4.0/5

Chezza04 TripAdvisor review

Very good hotel in a great location just outside the city centre. We received a warm welcome for 2 nights stay at this hotel. The receptionist shared useful information to help us settle in. Our standard room on the first floor was a good size, clean, very comfortable and well decorated. There is tea & coffee making facilities in the room as well as a mini fridge. The location is quieter than being in the city centre and transport links - metro, trams & buses are a few metres from the hotel. A choice of shops, restaurants and bars in the area. It’s very quick and easy to get around. We would visit Lyon again and stay at this hotel.

From Basic to Brilliant: A Room Upgrade Worth the Ride

TripAdvisor rating 5.0/5

SoloStays Solo travel - TripAdvisor review

At first glance, the hotel might seem slightly removed from the center of Lyon, but it's actually very accessible via the nearby metro and tram stops, which are just steps from the hotel entrance. This convenient public transport connection allows you to reach the heart of Lyon in under 10 minutes, including the main train station. The surrounding neighborhood is more residential and business-oriented, offering a quieter, less touristy experience. However, you'll still find a good selection of local bars and restaurants, and the hotel itself has a restaurant that offers dining on-site. The lobby is small but inviting, with a modest seating area. While it's tastefully decorated, a touch more character or warmth could elevate the space and set it apart from typical business hotels. Service at reception was welcoming, though there was some initial confusion regarding my prepaid booking, which wasn’t immediately recognized. Additionally, no upgrade was offered despite my Accor status. However, after viewing the room I enquired whether an upgrade may be available and was promptly moved to a privilege room, which made a noticeable difference. While the hallway leading to the room felt a bit dated, the standard room itself, though small, was functional and comfortable. However, it lacked warmth and a distinctive charm. Upon moving to the privilege room, however, the experience transformed. The privilege room was beautifully designed, with modern, plush furnishings that exuded both style and comfort. The room featured a small entryway with a wardrobe, a Nespresso machine, a mini-fridge, and complimentary beverages. The bedroom had a spacious seating area opposite a large bed, separated by a small desk and vanity area. A large TV could be angled to face either the bed or the seating area. While the bathroom was well-equipped, it could have benefited from a rain shower to enhance the experience. The room was also equipped with ample electrical outlets and USB ports, along with various lighting options, adding to its convenience. I highly recommend opting for the privilege room—it truly elevated my stay and was well worth the additional cost, especially after comparing it to the standard room.

Great room

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

For a conference

Dear TIMOTHY L., We very much appreciate your comments regarding your stay at the Mercure Lyon Centre Charpennes Parc de la Tête d'Or. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri de PERCIN Directeur

Hospitable and Affordable Hotel

Customer review rating 5.0/5

Ryley P. Families - Confirmed reviews ALL

Our favorite hotel from our week in France! The team were hospitable and made sure that our stay was comfortable. The rooms were clean and well appointed Highly recommended!

Dear Ryley P., Thank you so much for taking the time to share your wonderful feedback regarding your recent stay at the Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are thrilled to hear that you found our hotel to be your favorite during your week in France! We are delighted that our team’s hospitality and the cleanliness and quality of the rooms contributed to making your stay comfortable. Your high praise for our service, cleanliness, and overall value is greatly appreciated. We hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Lyon. Thank you once again for your kind recommendation and for choosing our hotel. Warm regards, Vincent Gars Assistant Manager Mercure Lyon Centre Charpennes Parc de la Tête d'Or

Helpful staff, dingy room

Customer review rating 3.5/5

A R. Families - Confirmed reviews ALL

V nice front office staff. Outside the area, every night there at least 4 to 6 creepy men around. Not your responsibility but wouldn't recommend the area. My room was smelly. Damp? Adequate facilities.

Dear Lucinda W., Thank you for sharing your feedback on your recent stay at the Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are pleased to hear that you appreciated the helpfulness of our front office staff. I am truly sorry to learn that the room did not meet your expectations, and I apologize for the inconvenience caused by the issues you encountered, including the odor and the construction noise. Your comments regarding the cleanliness and condition of the room are concerning, and I assure you that we will address these matters with our housekeeping and maintenance teams to ensure improvements are made. Regarding the area surrounding the hotel, we understand your concerns and are continuously working on enhancing the safety and comfort of our guests. Thank you for your feedback about our team and facilities. We hope to have the opportunity to provide you with a more pleasant experience in the future. Best regards, Vincent Gars Assistant Manager Mercure Lyon Centre Charpennes Parc de la Tête d'Or

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Other web-users rate our hotel

  • 356 reviews 8.9/10 Location
  • 469 reviews 7.7/10 Room
  • 566 reviews 9.4/10 Service
  • 7 reviews 9.8/10 WiFi
  • 228 reviews 8.6/10 Breakfast
  • 161 reviews 7.7/10 Cleanliness
  • 56 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.