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Hotel Mercure Lyon Centre Charpennes 4 stars

Customer review rating (ALL Rating) 4.3/5 2,729 reviews

ALLSAFE approved hotel

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Hotel Mercure Lyon Centre Charpennes
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+ 21 Services

Hotel extras

  • ALLSAFE label

  • Transport: metro A and B/tram T1 and T4, and bus C2 in front of the hotel

  • La Part Dieu and Parc de la Tête d'Or 10 minutes on foot

  • Breakfast room service and dinner with local produce

  • Secure underground private car park with direct access to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Lyon Centre Charpennes

7 place Charles Hernu
69100 villeurbanne
france

Tel: +33472444646

Fax: (+33)4/78891014

Check-in from 12h00

Check out up to 12h00

  • LIGNE A : STATION CHARPENNES:  A CHARPENNES

  • LIGNE B : STATION CHARPENNES:  B CHARPENNES

  • LINE T1 : CHARPENNES-CH.HERNU:  T1 CHARPENNES-HERNU

  • By plane

    LYON SAINT-EXUPERY At 25km / 15.63 miles - Shuttle paying

  • By train

    PART DIEU STATION At 0.5km / 0.31 miles

GPS:45.770622, 4.862944

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA BASCULE

Find our wine-bar restaurant, La Bascule, in Place Charpennes. Come and enjoy classic dishes and local specialties prepared by our chef, and a selection of our Grands Vins Mercure served by the glass.

Our accommodation(s)

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 175 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Hotel Mercure Lyon Centre Charpennes

100% genuine reviews from our guests

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ALL Rating 4.3/5

2,729 reviews

TripAdvisor Rating 4.0/5

539 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

It all worked

Customer review rating 3.5/5

Richard N. Business - 23/12/2021 Confirmed reviews ALL

Comfortable

Dear RICHARD N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco Directeur

Located to suit all my needs. Visiting family and easy access to the sights of Lyon

Customer review rating 5.0/5

Eddie A. Solo - 21/11/2021 Confirmed reviews ALL

Cannot fault and the breakfast was excellent in its range and quality

Dear EDWARD A., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

BON

Customer review rating 4.5/5

Soflo Families - 20/09/2021 Confirmed reviews ALL

EXCELLLENT COMMME D HABITUDE

Chère Madame C. , Tout d'abord, nous vous remercions pour vos commentaires très favorables suite à votre séjour au sein de notre hôtel: Mercure Lyon Centre Charpennes.. Nous sommes ravis de noter que vous avez apprécié les précautions prises par nos collaborateurs pour votre sécurité. Dans le cadre de cette crise exceptionnelle due à la COVID 19, la labellisation ALL Safe, délivrée par Bureau Veritas, nous permet de garantir que toutes les mesures sanitaires sont scrupuleusement prises durant votre séjour. Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui redouble d'attention, particulièrement en ce moment. Sachez que vos commentaires nous aident à progresser. Conscients que nous devons en permanence améliorer notre qualité de service. Nous espérons avoir le plaisir de vous accueillir prochainement. Nous vous prions de croire, Chère Cliente, à l'assurance de notre meilleure considération. Eric Turco Directeur

all good for one night

Customer review rating 3.5/5

Anonymous Business - 30/07/2021 Confirmed reviews ALL

for business

Dear MRS C., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco, General Mananger

Good stay

Customer review rating 3.0/5

Steve S. Business - 06/07/2021 Confirmed reviews ALL

It was a good comfortable stay, but due to Covid they did not clean my room often (I was there 9 days). It was cleaned twice, so not horrible, but I had to ask for service after I was told it would be done on 3 specific days (it was not done on any of them). Again, not a huge issue given the circumstances, but it would have been nice to have some items refreshed.

Dear Guest, Thank you for taking the time to write to us after your stay at our hotel: Mercure Lyon Centre Charpennes. We are sorry if some of our services have not met your expectations, and we ask you to accept our sincerest apologies. In order to guarantee the safety of all our customers and employees, all sanitary measures have been taken and may require us to review some of our services to prevent any spread of the virus. We are aware of the importance of the daily clean delivery of your room in the quality of your stay and that is why we hope to be able to return very quickly to a situation allowing us to offer you our usual service. Know that in this particular period, our teams are keen to welcome you warmly. We are eager to offer you the best quality of service for your stays, therefore, your opinion is valuable to us. In the expectation of welcoming you soon, Sincerely, Eric Turco Directeur

Nice stay

Customer review rating 4.5/5

Geo N. Business - 15/05/2021 Confirmed reviews ALL

I was in a business trip. the Hotel is situated 200 meters away from my working place. This was the main reason to choose it

Dear GEORGES N., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

Very good stay

Customer review rating 5.0/5

Olivier C. Families - 26/04/2021 Confirmed reviews ALL

One night spent in Lyon with a very nice welcome and services

Dear OLIVIER C., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

Séjour Mercure Charpennes

Customer review rating 4.0/5

G. Business - 17/01/2021 Confirmed reviews ALL

Nice and agreeable stay

Cher Monsieur G. Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au sein de notre hôtel: Mercure Lyon Centre Charpennes. Nous sommes désolés que le service du petit-déjeuner n’ait pas été à la hauteur de vos attentes, et nous vous demandons de bien vouloir accepter nos plus sincères excuses. Les mesures sanitaires nous obligent à revoir certaines prestations afin de garantir la sécurité de nos clients, et donc à adapter notre offre. Nous sommes conscients de l’importance du petit-déjeuner dans la qualité de votre séjour et c’est pourquoi nous espérons pouvoir très vite revenir à une situation nous permettant de vous proposer notre service habituel. Sachez qu’en cette période particulière, nos équipes ont à cœur de vous accueillir chaleureusement. Nous sommes désireux de vous offrir la meilleure qualité de service pour vos séjours, par conséquent, votre avis nous est précieux. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Cher Client, en l’expression de nos sentiments les meilleurs. Eric Turco Directeur

No room service yet price not lowered.

Customer review rating 2.5/5

B. Families - 02/09/2020 Confirmed reviews ALL

Due to the Covid situation, there is no room service. No towel replacement, no emptying the rubbish can. I would have appreciated a discount.

Dear JEAN-FRANCOIS B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco Directeur

Nice location in Lyon

Customer review rating 3.0/5

Dave K. Couples - 03/08/2020 Confirmed reviews ALL

Corona makes everything difficult but the hotel did its very best to make us feel at home Arrival and departure easy, the hotel staff very nice We noticed that the room could have been much cleaner ( certainly in these times!) Close to metro and easy walking to everything

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Know that your feedback is helping us move forward. Aware that we must continuously improve our quality of service All the best Sincerely, Eric Turco Directeur
Customer review rating 5.0/5

Noemie B. Solo - 30/07/2020 Confirmed reviews ALL

Professional personnel with a great smile and a helpful service. Great room and comfy bed

Dear NOEMIE B., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco Directeur

Very performant/nice staff, good location, renewed room

Customer review rating 4.5/5

Thibaud M. Business - 18/02/2020 Confirmed reviews ALL

Very good, as usual

Dear THIBAUD M., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Center Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 5.0/5

Leonardo P. Business - 17/02/2020 Confirmed reviews ALL

Only slept and had breakfast the other day. Good installations and very nice breakfast.

Dear LEONARDO P., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Center Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant, well appointed room

Customer review rating 5.0/5

Anonymous Solo - 11/02/2020 Confirmed reviews ALL

I stayed at the hotel for four days while visiting Lyon. Service was excellent, breakfast was varied and good.

Dear GERSHON S., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Center Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good experience

Customer review rating 4.5/5

Franck P. Families - 04/02/2020 Confirmed reviews ALL

Very professional customer service, breakfast was great, close to subway station.

Dear FRANK P., We very much appreciate your comments regarding your stay at the Hotel Mercure Lyon Center Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A "Lyon" hotel with parking next to metro and 3 stops to hotel de ville

TripAdvisor rating 4.0/5

RPB5469 Couples - 23/06/2019 TripAdvisor review

Selected because of underground parking and acecss to metro - only 3 stops to hotel de ville and art gallery. 4 nights plus parking for 500 euros. Not cheap but a very comfy room and plenty of towels. 6th floor but still bothered by noise on Saturday night because of McDonald's opposite.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Acceptable hotel near city center

TripAdvisor rating 3.0/5

RMRodrigues69 Solo travel - 22/03/2019 TripAdvisor review

I stayed at this hotel for 2 days on a weekend. The hotel is close to the city center and very nearby Part Dieu. The room was not too bad but I did hear a lot of noise from street. Breakfast was great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Decent hotel near Lyon Part Dieu rail station

TripAdvisor rating 4.0/5

av230657 Family - 11/08/2018 TripAdvisor review

It is very convenient to reach the hotel by walk from Part Dieu Gare. Good park in the vicinity. Breakfast is superb with a variety of dishes. Air conditioning is pretty good which is important for summer stays in Lyon. Hospitable reception lady Claire was very kind to help us with relocation, iron etc. I recommend this hotel for visiting Lyon.

incredible service by hotel staff

TripAdvisor rating 5.0/5

H276UCkimr Business - 01/08/2016 TripAdvisor review

While everything was surely ok, as to be expected from Mercure hotel, I would like to laud the staff who were extremely helpful, from the 3 receptionists to the ladies from restaurant and breakfast room Halfway through the stay I had a small accident and hurt my foot. They took such excellent care of me. Calling in the doctor, bringing me ice, helping me to my room, letting me keep the room somewhat longer on day of departure to wait for my train departure and just inquiring how I was. well done, this is what hospitality is all about

Dear sir, We thank you for your comments further to your stay in our Hotel Mercure Lyon Charpennes. It is with great pleasure that we took care of you and that we receive your compliments. So, we shall not miss to share your appreciations with all our team. Your total satisfaction is the most beautiful reward on our professionalism and motivates us on a daily basis. Best regards. Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

Can walk to Espace Tete d'Or

TripAdvisor rating 4.0/5

BJarvi Business - 26/05/2014 TripAdvisor review

Stayed here 1 night for a conference at Espace Tete d'Or. Was so easy taking the RhoneExpress from the airport and then taking the Metro to Charpennes. Was able to walk to the conference each day as well. Comfortable rooms, good breakfast buffet, and convenient location.

Dear customer, You took the care of leaving us your comment further to your stay in our establishment and we thank you for it. The quality of service is a point very important for us and the fact whom you are very satisfied with your stay we delighted. You do well to underline and to recommend our hotel which privileges of a very good location on Lyon where you can go easily and in a short time to the station PART DIEU, in the International City of congress, in the other convention centers : Espace Tête D'Or or Double Mixte, in the Park Tête d'Or with its zoo and in the center of Lyon thanks to the subway in 5 minutes. As you also very well summarized it, since our hotel and by taking the shuttle Rhônexpress, you join the airport in 30 minutes. I hope to have the pleasure to welcome you soon in our hotel during your next stay in Lyon and do not hesitate to contact me during your booking by telephone or by email. Kind regards Stéphane Robillard General manager

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