Mercure Lyon Centre Charpennes Parc de la Tête d'Or 4 stars

Customer review rating (ALL Rating) 4.5/5 1,053 reviews

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7 place Charles Hernu, 69100 LYON VILLEURBANNE, France

Description

Hotel extras

  • ALLSAFE label

  • A 7-minute walk from Parc Tête d'Or.

  • La Part Dieu and Parc de la Tête d'Or 10 minutes on foot

  • Breakfast room service and dinner with local produce

  • 2 covered terraces to enjoy the sunny days!

Our accommodation(s)

Hotel location

Mercure Lyon Centre Charpennes Parc de la Tête d'Or

7 place Charles Hernu
69100 LYON VILLEURBANNE
France

GPS:45.770622, 4.862944

Telephone
Fax +33 4 78 89 10 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BASCULE

La Bascule embodies the essence of Lyonnais tradition. A warm and inviting place where friends can get together around authentic homemade cuisine with a balanced variety of appetizers and dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,053 reviews

TripAdvisor Rating  4.0/5  582 reviews

Certificate of excellence 2023

Great room

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

For a conference

Dear TIMOTHY L., We very much appreciate your comments regarding your stay at the Mercure Lyon Centre Charpennes Parc de la Tête d'Or. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri de PERCIN Directeur

Hospitable and Affordable Hotel

Customer review rating 5.0/5

Ryley P. Families - Confirmed reviews ALL

Our favorite hotel from our week in France! The team were hospitable and made sure that our stay was comfortable. The rooms were clean and well appointed Highly recommended!

Dear Ryley P., Thank you so much for taking the time to share your wonderful feedback regarding your recent stay at the Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are thrilled to hear that you found our hotel to be your favorite during your week in France! We are delighted that our team’s hospitality and the cleanliness and quality of the rooms contributed to making your stay comfortable. Your high praise for our service, cleanliness, and overall value is greatly appreciated. We hope to have the pleasure of welcoming you back in the future, should your travels bring you back to Lyon. Thank you once again for your kind recommendation and for choosing our hotel. Warm regards, Vincent Gars Assistant Manager Mercure Lyon Centre Charpennes Parc de la Tête d'Or

Helpful staff, dingy room

Customer review rating 3.5/5

A R. Families - Confirmed reviews ALL

V nice front office staff. Outside the area, every night there at least 4 to 6 creepy men around. Not your responsibility but wouldn't recommend the area. My room was smelly. Damp? Adequate facilities.

Dear Lucinda W., Thank you for sharing your feedback on your recent stay at the Mercure Lyon Centre Charpennes Parc de la Tête d'Or. We are pleased to hear that you appreciated the helpfulness of our front office staff. I am truly sorry to learn that the room did not meet your expectations, and I apologize for the inconvenience caused by the issues you encountered, including the odor and the construction noise. Your comments regarding the cleanliness and condition of the room are concerning, and I assure you that we will address these matters with our housekeeping and maintenance teams to ensure improvements are made. Regarding the area surrounding the hotel, we understand your concerns and are continuously working on enhancing the safety and comfort of our guests. Thank you for your feedback about our team and facilities. We hope to have the opportunity to provide you with a more pleasant experience in the future. Best regards, Vincent Gars Assistant Manager Mercure Lyon Centre Charpennes Parc de la Tête d'Or

Well located

Customer review rating 4.5/5

Mbb Solo - Confirmed reviews ALL

My original room had problems and was upgraded to a very nice priviledge room. Only complaint is tv stopped working for one day.

Dear Marcus, Thank you for taking the time to share your feedback following your recent stay with us. I'm pleased to hear that you found our location convenient and that we were able to provide you with a nice upgrade to a Privilege room after encountering an issue with your original room. I apologize for the inconvenience you experienced with the TV not working for a day. We strive to ensure that everything in your room is in perfect working order, and I regret that we fell short on this occasion. Your positive remarks about our team and the overall experience are greatly appreciated. We hope to welcome you back to the Mercure Lyon Centre Charpennes Parc de la Tête d'Or on your next visit to Lyon. Best regards, Vincent GARS Deputy Manager Mercure Lyon Centre Charpennes Parc de la Tête d'Or

A good place for a short stay

TripAdvisor rating 3.0/5

Jean M TripAdvisor review

This is a rather simple hotel but well located, correctly maintained and adequately equipped. Ll this is for a quite reasonable price. Our stay was better than expected indeed. Front desk was particularly welcoming. Wifi very good. A quite recommendable hotel. NB: As I'm fed up with being taken for a fool, I systematically deduct one point from the (many) places that don't keep their promise to save water by not changing the towels that are left hanging.

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Other web-users rate our hotel

  • 352 reviews 8.9/10 Location
  • 465 reviews 7.7/10 Room
  • 549 reviews 9.4/10 Service
  • 7 reviews 9.8/10 WiFi
  • 231 reviews 8.9/10 Breakfast
  • 153 reviews 7.8/10 Cleanliness
  • 54 reviews 4.4/10 Amenities
  • 18 reviews 4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.