Hotel Mercure Lyon Centre Charpennes 4 stars

An usual business stay

clean and elegant, friendly staff, very good breakfast, excellent location

Very comfortable and inviting. Nice rooms. Conveniently located to where I could walk to so many of the city's sights or easily use public transit.

Nice staff and cooperative

The staff were very helpful and nice, a real plus in what is otherwise a perfectly standard business hotel. Very good breakfast. Only negative point was the wifi which seemed to turn off at midnight.

A pleasant week-end.

A short stay in Lyon (one night). We felt very welcome and we spent a nice stay there.

The hotel rooms are relatively dated, the bathroom was renovated but the soap inside the shower was finished when I tried to use it. I told to the receptionist at checkout and she just said “ok”, no apologies. Also, the power socket next to the bed as broken and I needed for charging my phone. Breakfast was ok, the nespresso machine is good, except when a lady was kind when she tried to help but she pressed “americano” without even asking what I wanted and I needed to redo another coffee because I wanted a short espresso. I understand that are small things but that are part of my customer experience.

The hotel is well placed for metro, tramway and buses. It is comfortable and quiet. The bar is not permanently staffed, but well organised. Staff sorted out a problem with a kettle with great speed. Nice neighbourhood for bars and bakeries, and close to super restaurants in Les Brotteaux.

Very helpful staff, air conditioned room with bottles of water, close to local transport and sites of interest.

Selected because of underground parking and acecss to metro - only 3 stops to hotel de ville and art gallery. 4 nights plus parking for 500 euros. Not cheap but a very comfy room and plenty of towels. 6th floor but still bothered by noise on Saturday night because of McDonald's opposite.

As usually, all was on very high level! I feel sorry - I failed to ask the name of wonderful lady on reception to say personal "Merci bien!". She was extremely helpful with hundreds of question I come with during my stay. And all of these questions were not about any single problem of the stay itself, but generally about places around or other moments.

Very good breakfast. Staff all pleasant. Two pillows each should be the norm. We should not have to ask for extra in a 4-star hotel. Towels used by previous occupants not removed from bathroom. Had to ask for spare toilet roll one day as only half a one left (after cleaning).

everything was perfect. Parking slot for the bus was reserved very kind staff very good breakfast and dinner => highly recommended

This was our experience of a pre-booked 3-night stay in a “Privilege Room”: On arriving it was not possible to lock the safe. This was attended to. We later found the fridge was ON but failed to work wherever the thermostat was set. The next evening we returned to find used latex gloves and a dirty towel left on the table: the bed had been stripped and left unmade. This was attended to. On the third evening we returned to find the bed unmade (yet again!), the bins hadn’t been emptied, there were no clean towels, and the safe lock failed to open despite using the correct code number. So our passports were inaccessible. This was very disconcerting as we were due to make an early departure the following morning. No clean cups were ever provided. The reception staff were always polite and willing to rectify things. But to have such a catalogue of faults and failings in the same Privilege room is unacceptable. It indicates very poor management at this hotel. No attempt was made to compensate us for the inconvenience we experienced.