Mercure Lyon Centre - Gare Part Dieu hotel 4 stars

Excellent location within 2 min walk from train and tram stations. Excellent breakfast. Room was good but shower had an obvious mould problem. Comfortable bed. Room very very hot even in February and with heat turned right down. Made it difficult to sleep.

Tres bien

All the ingredients were present for a one night before taking our train to our holiday location. The room was spacious, clean and the staff was very friendly. Also we were happily surprised it was so close to the train station.

Nice Good

I spent 2 nights by the Hotel Mercure Part Dieu in Lyon. Very well located to join the railway station (1 min walking). Very kind people at the reception. Big room considering the European standard. Good breakfast. Very good food and service at their restaurant. My compliments to Mr William that understood perfectly my food's needs and to the chef that prepared a tasty "controfiletto" with potatoes and salad and a delicious chocolate cake with pears!!!

The thermostat on the room was most likely defect, it was way too hot in the room, but too late to still involve reception, move to other room etc.... I had to open the windows to cool down the area but being located just next to the station, this is not ideal. From early in the morning trains and train announcement were really disturbing my night sleep. So not really value for money this time.

I felt like I was a room number, nothing more and rather less. Breakfast staff: take it from someone with a bit of F&B experience (check my LinkedIn profile for details): wake up, smell the coffee and interact with your guests, they are your bread and butter, you must make them feel you care for them. Buffet self-service is one thing, complacency another. Long story short, the only (admin) interaction I had was with the hostess, when asked for my room number. Quite happy I was not in one of "my hotels", I would have had to make some serious noise about the human-touch-less breakfast experience (despite the breakfast itself being fairly good). Housekeeping: why would you knock at my door at circa 9:00am when the room is due for check out (latest by 12noon as per "the rule"?). This shows me you want me out...right in the middle of my WC time, not great if you see what I mean. I appreciate you have your plan, please appreciate I have mine (which I run as a Swiss clock by the way). Other than that, no issue, cool and efficient front office team, room clean and in good order!

As on previous stays, I find the beds in the hotel too hard for comfort. The quality and quantity of the breakfast has declined since my last stay. My room had no windows opening to the outside, only onto the area above reception: not ideal for a supposedly superior room, especially when the heating/airconditioning was impossible to control. A light bulb that I reported as malfunctioning on arrival was not replaced. The only thing that worked smoothly was the online check-in and the fast check-out.

All Good

Vert good location, nesr train station, tramway, shopping mall. Nice rooms. But very few eating options at their restaurant, better eating outside.

Everything was fine. Reception and the welcome was perfect. The room was fine as well. It's a hotel very close to the train station so very convenient but it's not a luxury hotel. Had breakfast, which was fine. Good competitive price.

Very pleased to report that as per usual my stay was very agreable, good value for money the room clean, the restaurant up to expectations and the staff very welcoming.

PRESTATION EXCELLENTE ACCUEIL EXCELLENT

Convenient easy location. Next to Part-Dieu train station (handy for simple food outlets) and across road from Rhone Express to and from airport (tickets from machine on platform -- easy). 10min slow walk from huge multi-level shopping centre including Carrefour supermarket. Walkable from other attractions eg Old Town, and taxi rank very nearby outside station. Large, well-appointed room incl teamaking facilities (but bring some teabags!). Willing service at check-in and out, and with location directions. Wd be nice to have more English-language tv channels available - lots of news programs but minimal anything else. Would definitely stay again. Thanks, all staff.

Nice room, good breakfast, friendly staff