Mercure Lyon Centre - Gare Part Dieu hotel 4 stars

Well organised.

Our room was very clean, really spacious and quite although it was facing the train station. All of the staff were very friendly. Only minus: The curtain in the bathroom didn´t cover the entire window.

All areas of the Hotel are in good condition. We did not notice any noise from the station. The staff were friendly and helpful

All pretty good, what I expected for the price. But the room was stuffy - air conditioning was not working so, evem though it was winter, the room was too hot. Only option was to open the window but that's noisy.

Good experience- stay was for only 12 hours. I am disappointed that I did not receive the invoice for my stay, despite agreeing that I could leave the key in the key-box early morning and despite providing my business card with email-address. If at all possible I would still like to receive the invoice. My email address is: Jo…

Positive stay, enjoyed it.

Excellent location within 2 min walk from train and tram stations. Excellent breakfast. Room was good but shower had an obvious mould problem. Comfortable bed. Room very very hot even in February and with heat turned right down. Made it difficult to sleep.

Tres bien

All the ingredients were present for a one night before taking our train to our holiday location. The room was spacious, clean and the staff was very friendly. Also we were happily surprised it was so close to the train station.

Nice Good

I spent 2 nights by the Hotel Mercure Part Dieu in Lyon. Very well located to join the railway station (1 min walking). Very kind people at the reception. Big room considering the European standard. Good breakfast. Very good food and service at their restaurant. My compliments to Mr William that understood perfectly my food's needs and to the chef that prepared a tasty "controfiletto" with potatoes and salad and a delicious chocolate cake with pears!!!

The thermostat on the room was most likely defect, it was way too hot in the room, but too late to still involve reception, move to other room etc.... I had to open the windows to cool down the area but being located just next to the station, this is not ideal. From early in the morning trains and train announcement were really disturbing my night sleep. So not really value for money this time.

I felt like I was a room number, nothing more and rather less. Breakfast staff: take it from someone with a bit of F&B experience (check my LinkedIn profile for details): wake up, smell the coffee and interact with your guests, they are your bread and butter, you must make them feel you care for them. Buffet self-service is one thing, complacency another. Long story short, the only (admin) interaction I had was with the hostess, when asked for my room number. Quite happy I was not in one of "my hotels", I would have had to make some serious noise about the human-touch-less breakfast experience (despite the breakfast itself being fairly good). Housekeeping: why would you knock at my door at circa 9:00am when the room is due for check out (latest by 12noon as per "the rule"?). This shows me you want me out...right in the middle of my WC time, not great if you see what I mean. I appreciate you have your plan, please appreciate I have mine (which I run as a Swiss clock by the way). Other than that, no issue, cool and efficient front office team, room clean and in good order!

As on previous stays, I find the beds in the hotel too hard for comfort. The quality and quantity of the breakfast has declined since my last stay. My room had no windows opening to the outside, only onto the area above reception: not ideal for a supposedly superior room, especially when the heating/airconditioning was impossible to control. A light bulb that I reported as malfunctioning on arrival was not replaced. The only thing that worked smoothly was the online check-in and the fast check-out.

All Good