Mercure Lyon Centre - Gare Part Dieu hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,437 reviews

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Mercure Lyon Centre - Gare Part Dieu hotel - Image 1
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Mercure Lyon Centre - Gare Part Dieu hotel - Image 3
Mercure Lyon Centre - Gare Part Dieu hotel - Image 4
50 rue de la Villette, 69003 LYON, France

Description

Hotel extras

  • Direct access: Part Dieu TGV station. 25 min to airport Rhône Expr. shuttle

  • Proximity to public transport (bus, metro, tram, Rhône express)

  • Family Rooms for a maximum of 4 people

  • Smart TV with many streaming platforms like Netflix, Amazon Prime, Rakuten

  • Restaurant and bar within the hotel

Our accommodation(s)

Hotel location

Mercure Lyon Centre - Gare Part Dieu hotel

50 rue de la Villette
69003 LYON
France

GPS:45.759757, 4.861475

Telephone
Fax +33 4 72 68 25 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

LE VIN GOURMAND

A market-to-table philosophy in the heart of Lyon's business district

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,437 reviews

TripAdvisor Rating  4.4/5  1,982 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Ching L. Friends - Confirmed reviews ALL

Easy and fast check-in, making the arrival smooth and hassle-free.

Dear Ching L., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you found your experience comfortable and efficient, and that our location contributed to a stress-free visit. We look forward to welcoming you back in the future. Best regards, Hôtel Mercure Lyon Centre - Gare Part-Dieu

Customer review rating 4.5/5

Xavier B. Families - Confirmed reviews ALL

Excellent service , location is ideal and room was comfortable

Cher Monsieur B., Nous vous remercions pour vos commentaires positifs concernant notre service, notre emplacement idéal et le confort de nos chambres. Votre satisfaction est notre priorité et nous sommes ravis d'avoir contribué à votre expérience agréable. Cordialement, Hôtel Mercure Lyon Centre - Gare Part-Dieu

Customer review rating 4.0/5

B M. Families - Confirmed reviews ALL

Great staff, a couple of minor issues that added up. Staff were eager to help and were responsive to requests. Rooms comfortable and clean. Only challenges were: 1. We wasted an hour trying to find a place to park the car and drop the bags. It would be really helpful to make clear there is no facility for car arrivals. 2. At checkin, staff required proof of payment rather than ID - we had used a temp online credit card but had no idea which one (we booked and paid in full, in advance, on the app months before). This led to us having to re-pay, and be reimbursed onto what turned out to be a cancelled credit card account (which is quite inconvenient in our home country requiring a fee to be paid to the bank to access). There was no explanation from staff as to why this was necessary and doesn’t make any sense to me - you’d already been paid! Why didn’t you just ask for my ID? 3. Streaming and some other functionality on the TV didn’t work. Staff were very kind and tried a few solutions like re-setting the wifi, but it didn’t work. Not a big issue. Great location though and comfortable bed.

Dear Sir, Thank you very much for taking the time to share your detailed feedback. We are delighted to read that you appreciated the kindness and helpfulness of our team, the comfort of the room, and our location. We sincerely apologize for the inconveniences you experienced during your stay and understand how you feel. For the access by car, we do have a parking lot with direct elevator access for luggage. However, the entrance may sometimes be less visible due to outside vehicles parked in front of the access point, which can complicate arrival. We apologize for any time lost in this situation and are working to improve our instructions to facilitate access. Furthermore, even when the stay is paid for in advance, presenting a credit card upon arrival is part of our security procedures. This verification is primarily intended to protect our customers and prevent any fraudulent use of online payment methods, as our systems only allow us to access partial information about the payment method. We apologize if this process was unclear during your check-in. We apologize that certain features, including streaming, did not work despite our team's attempts to resolve the issue. A technical review is underway to prevent this from happening again. We sincerely appreciate your feedback, which helps us continuously improve our customer experience, and we hope to have the pleasure of welcoming you back. Sincerely, Mercure Lyon Centre Gare Part-Dieu

First class location, second class decor

TripAdvisor rating 4.0/5

SoloStays TripAdvisor review

The Mercure Lyon Centre - Gare Part Dieu is exactly where you want to be if you’re arriving by train or planning onward travel. It sits literally beside Lyon’s Part‑Dieu station, right by the metro, tram stops and just a five‑minute walk from the Part‑Dieu shopping centre, one of Europe’s largest urban malls. This location makes it a strong pick for business travellers, city hopping or anyone seeking convenience above sightseeing charm. The welcome was warm and efficient, creating a good first impression. The is a nice seating area in the lobby which opens into the bar and restaurant. One hiccup: my Accor gift card couldn’t be processed easily at check‑in. It took several staff members attempting to apply it and they still ended up charging my credit card in full, requiring a refund. Not disastrous, but frustrating and unnecessary in a hotel of this calibre. My Executive Room on a high floor overlooked the train tracks, yet soundproofing worked well,there was no noise from departures or arrivals. The room felt spacious and comfortable, though the décor and furnishings leaned dated rather than stylish. The bathroom was well appointed, but the window lacked a blind, making privacy something you needed to handle creatively. There was a separate toilet room. The room came with everyone you would desire, with tea/coffee facilities and a fridge. A large screen TV was opposite the bed and a small couch offered a 2nd bed if required for families. Though the brown covering made it less appealing to use. Overall this is a functional hotel, but on the verge of feeling dated.

Dear SoloStays, Thank you for sharing your thoughts regarding your recent stay at Hôtel Mercure Lyon Centre - Gare Part-Dieu. We are pleased to learn that you found our location to be ideal for your travel needs, and that our team provided you with a warm welcome. We appreciate your feedback about the check-in experience and the challenges with processing your Accor gift card. We understand how frustrating this can be and will consider your comments as we continuously strive to improve our services. Additionally, we acknowledge your observations regarding the room décor and the bathroom window. Your insights regarding the need for updates and enhancements will be taken into account as we evaluate our facilities. It is gratifying to know that you enjoyed the comfort and amenities provided in your Executive Room. We value your feedback and hope to welcome you back for a stay that meets your expectations fully. Best regards, Hôtel Mercure Lyon Centre - Gare Part-Dieu

Convenient

TripAdvisor rating 4.0/5

RoadWrangler TripAdvisor review

Easy walk from the train station. The staff were all so friendly. The hotel has two swift lifts. Unfortunately, our room smelled of cigar smoke, but we were too exhausted to change rooms. Hotels really need a better method of charging offenders and thoroughly cleaning smoke smell from rooms. The bed was comfortable enough and had nightstands on both sides. There were power outlets on each side of the bed--perfect for two people to charge devices at bedside. There was a mini fridge. The room was very quiet! The bathroom had a shower only. The water pressure was ____ and the hot water stayed hot. The wall-mounted magnifying mirror was a nice touch. The free Wi-Fi worked well. If I'm in lying and need a hotel within easy walk from the train station I'd be inclined to stay here again--but only in a non-smoky room.

Dear RoadWrangler, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient, and that our staff made a positive impression on you. It is great to know that you appreciated the amenities in your room, including the comfortable bed and the efficient Wi-Fi. We sincerely apologize for the inconvenience caused by the odor in your room. Your comments regarding the need for improved methods of addressing smoke-related issues are duly noted. While we strive to maintain a smoke-free environment, we understand that some incidents may occur. We appreciate your understanding and hope to provide you a more pleasant experience in a non-smoking room during your next visit. We look forward to welcoming you back in the future. Best regards, Hôtel Mercure Lyon Centre - Gare Part-Dieu

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Other web-users rate our hotel

  • 760 reviews 9.3/10 Location
  • 1,044 reviews 8.5/10 Room
  • 902 reviews 9.3/10 Service
  • 8 reviews 7.8/10 WiFi
  • 671 reviews 8.7/10 Comfort
  • 398 reviews 8.2/10 Breakfast
  • 296 reviews 8.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.