Mercure Lyon Centre - Gare Part Dieu hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,451 reviews

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Mercure Lyon Centre - Gare Part Dieu hotel - Image 1
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50 rue de la Villette, 69003 LYON, France

Description

Hotel extras

  • Direct access: Part Dieu TGV station. 25 min to airport Rhône Expr. shuttle

  • Proximity to public transport (bus, metro, tram, Rhône express)

  • Family Rooms for a maximum of 4 people

  • Smart TV with many streaming platforms like Netflix, Amazon Prime, Rakuten

  • Restaurant and bar within the hotel

Our accommodation(s)

Hotel location

Mercure Lyon Centre - Gare Part Dieu hotel

50 rue de la Villette
69003 LYON
France

GPS:45.759757, 4.861475

Telephone
Fax +33 4 72 68 25 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

LE VIN GOURMAND

A market-to-table philosophy in the heart of Lyon's business district

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,451 reviews

TripAdvisor Rating  4.4/5  1,982 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Animesh D. Couples - Confirmed reviews ALL

Just next to the Gare and very neat and clean. Pleasant behavior from all the staff and a sumptuous breakfast stock. However water flow in shower and the room temperature control wasn’t working. Although this wasn’t too much to report and get rectified. Overall, a nice experience.

Dear Animesh D., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our location, cleanliness, and the attentive service from our staff. Your comments about the shower water flow and room temperature control have been duly noted. We strive to provide a comfortable experience for all our guests, and we appreciate your understanding in this matter. Thank you once again for your review. We hope to welcome you back soon. Best regards, Hôtel Mercure Lyon Centre - Gare Part-Dieu

Customer review rating 4.0/5

Ching L. Friends - Confirmed reviews ALL

Easy and fast check-in, making the arrival smooth and hassle-free.

Dear Ching L., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you found your experience comfortable and efficient, and that our location contributed to a stress-free visit. We look forward to welcoming you back in the future. Best regards, Hôtel Mercure Lyon Centre - Gare Part-Dieu

Customer review rating 4.5/5

Xavier B. Families - Confirmed reviews ALL

Excellent service , location is ideal and room was comfortable

Cher Monsieur B., Nous vous remercions pour vos commentaires positifs concernant notre service, notre emplacement idéal et le confort de nos chambres. Votre satisfaction est notre priorité et nous sommes ravis d'avoir contribué à votre expérience agréable. Cordialement, Hôtel Mercure Lyon Centre - Gare Part-Dieu

Customer review rating 4.0/5

B M. Families - Confirmed reviews ALL

Great staff, a couple of minor issues that added up. Staff were eager to help and were responsive to requests. Rooms comfortable and clean. Only challenges were: 1. We wasted an hour trying to find a place to park the car and drop the bags. It would be really helpful to make clear there is no facility for car arrivals. 2. At checkin, staff required proof of payment rather than ID - we had used a temp online credit card but had no idea which one (we booked and paid in full, in advance, on the app months before). This led to us having to re-pay, and be reimbursed onto what turned out to be a cancelled credit card account (which is quite inconvenient in our home country requiring a fee to be paid to the bank to access). There was no explanation from staff as to why this was necessary and doesn’t make any sense to me - you’d already been paid! Why didn’t you just ask for my ID? 3. Streaming and some other functionality on the TV didn’t work. Staff were very kind and tried a few solutions like re-setting the wifi, but it didn’t work. Not a big issue. Great location though and comfortable bed.

Dear Sir, Thank you very much for taking the time to share your detailed feedback. We are delighted to read that you appreciated the kindness and helpfulness of our team, the comfort of the room, and our location. We sincerely apologize for the inconveniences you experienced during your stay and understand how you feel. For the access by car, we do have a parking lot with direct elevator access for luggage. However, the entrance may sometimes be less visible due to outside vehicles parked in front of the access point, which can complicate arrival. We apologize for any time lost in this situation and are working to improve our instructions to facilitate access. Furthermore, even when the stay is paid for in advance, presenting a credit card upon arrival is part of our security procedures. This verification is primarily intended to protect our customers and prevent any fraudulent use of online payment methods, as our systems only allow us to access partial information about the payment method. We apologize if this process was unclear during your check-in. We apologize that certain features, including streaming, did not work despite our team's attempts to resolve the issue. A technical review is underway to prevent this from happening again. We sincerely appreciate your feedback, which helps us continuously improve our customer experience, and we hope to have the pleasure of welcoming you back. Sincerely, Mercure Lyon Centre Gare Part-Dieu

First class location, second class decor

TripAdvisor rating 4.0/5

SoloStays TripAdvisor review

The Mercure Lyon Centre - Gare Part Dieu is exactly where you want to be if you’re arriving by train or planning onward travel. It sits literally beside Lyon’s Part‑Dieu station, right by the metro, tram stops and just a five‑minute walk from the Part‑Dieu shopping centre, one of Europe’s largest urban malls. This location makes it a strong pick for business travellers, city hopping or anyone seeking convenience above sightseeing charm. The welcome was warm and efficient, creating a good first impression. The is a nice seating area in the lobby which opens into the bar and restaurant. One hiccup: my Accor gift card couldn’t be processed easily at check‑in. It took several staff members attempting to apply it and they still ended up charging my credit card in full, requiring a refund. Not disastrous, but frustrating and unnecessary in a hotel of this calibre. My Executive Room on a high floor overlooked the train tracks, yet soundproofing worked well,there was no noise from departures or arrivals. The room felt spacious and comfortable, though the décor and furnishings leaned dated rather than stylish. The bathroom was well appointed, but the window lacked a blind, making privacy something you needed to handle creatively. There was a separate toilet room. The room came with everyone you would desire, with tea/coffee facilities and a fridge. A large screen TV was opposite the bed and a small couch offered a 2nd bed if required for families. Though the brown covering made it less appealing to use. Overall this is a functional hotel, but on the verge of feeling dated.

Dear SoloStays, Thank you for sharing your thoughts regarding your recent stay at Hôtel Mercure Lyon Centre - Gare Part-Dieu. We are pleased to learn that you found our location to be ideal for your travel needs, and that our team provided you with a warm welcome. We appreciate your feedback about the check-in experience and the challenges with processing your Accor gift card. We understand how frustrating this can be and will consider your comments as we continuously strive to improve our services. Additionally, we acknowledge your observations regarding the room décor and the bathroom window. Your insights regarding the need for updates and enhancements will be taken into account as we evaluate our facilities. It is gratifying to know that you enjoyed the comfort and amenities provided in your Executive Room. We value your feedback and hope to welcome you back for a stay that meets your expectations fully. Best regards, Hôtel Mercure Lyon Centre - Gare Part-Dieu

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Other web-users rate our hotel

  • 767 reviews 9.2/10 Location
  • 1,049 reviews 8.5/10 Room
  • 910 reviews 9.3/10 Service
  • 8 reviews 7.8/10 WiFi
  • 677 reviews 8.7/10 Comfort
  • 408 reviews 8.1/10 Breakfast
  • 302 reviews 8.7/10 Cleanliness

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