Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, comfortable room and the food served at our hotel. It is also wonderful to know that you enjoyed dining with us during your stay. We truly appreciate your positive feedback regarding our team, cleanliness and breakfast, as well as your kind recommendation of our hotel. We also appreciate your comment regarding the Wi-Fi connection speed and will certainly take it into consideration as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection during your next visit to Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are pleased to hear that you enjoyed the peaceful atmosphere of our cozy rooms, the excellent sound insulation and our convenient location within walking distance of the Old Town. Thank you as well for sharing your comments, we truly appreciate you bringing these points to our attention, as they help us continuously improve our guests’ experience. When it comes to pillows, we understand that comfort is very much a matter of individual preference. We are sorry that the pillows provided did not meet your expectations. It is a pity that you did not have the opportunity to use our complimentary pillow menu, which allows our guests to choose from different types of pillows according to their personal preferences. We hope to have the pleasure of welcoming you and your family back to The Crown - Handwritten Collection and providing you with an even more comfortable stay. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are pleased to hear that you appreciated our safe and convenient location, the well-maintained facilities and the service provided by our team. It is especially nice to know that you found the entire team amazing and that your requests were handled with care. Thank you as well for sharing your comments regarding the value for money and the Wi-Fi connection. We understand how important these aspects are, particularly during a business stay, and we truly appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back to The Crown - Handwritten Collection and make your next stay even more enjoyable. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated our great location, friendly and accommodating team, and the comfort of your room. It is also wonderful to see your perfect ratings across all aspects of your experience, including breakfast, cleanliness, Wi-Fi and value for money. Your 100% rating and kind recommendation mean a great deal to our entire team. We hope to have the pleasure of welcoming you and your family back to The Crown - Handwritten Collection on your next visit to Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share such a wonderful and detailed review. We are truly delighted to know that your second stay with us was once again such a memorable experience. Your kind words about our hotel, its unique atmosphere and especially our team mean a great deal to us. It is a pleasure to hear that Joanna, Anna, Olivia, Patricia and the rest of the team contributed to making your stay so enjoyable and that you felt genuinely welcomed and well cared for throughout your visit. We are especially grateful for your recognition of the attention provided to our ALL – Accor Live Limitless Platinum members. We are pleased that the room upgrade, welcome amenity, late check-out and personalised service exceeded your expectations. Thank you for your continued loyalty and for choosing to return to The Crown - Handwritten Collection. We also appreciate your constructive suggestions regarding the in-room coffee selection, still water options, and our dining offer. Your feedback is very valuable and helps us continuously enhance the experience we create for our guests. It is wonderful to know that you enjoyed our breakfast, the service provided by our F&B team, and the overall atmosphere of the hotel. We truly appreciate your recommendation. It was truly a pleasure to have you as our guest and we feel genuinely honoured that you took the time to share such a detailed and thoughtful review with us. We sincerely appreciate your kind words, recognition and valuable suggestions. Your feedback is highly appreciated by the entire team and is a great motivation for us to continue delivering memorable experiences. We sincerely hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection again soon and creating another exceptional stay for you in Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection once again for your stay in Krakow and for taking the time to share such an exceptional and detailed review with us. We are truly delighted to know that your return visit was once again such a memorable experience. As valued members of the ALL – Accor Live Limitless loyalty programme with Platinum status, we are especially pleased that you appreciated the recognition, care and attention dedicated to your stay. We hope that your upgrade to Apartment Suite with a balcony added an extra special touch to your Krakow getaway and allowed you to fully enjoy the unique atmosphere of The Crown. Your kind words about the character of our hotel mean a great deal to us. We continuously strive to create a place where elegance, comfort and genuine hospitality come together. We strongly believe that the true essence of a memorable hotel experience is created by people, which is why your recognition of our team is particularly meaningful. We sincerely appreciate your special mention of our team members Borys, Aleksandra and Antonina. We will be delighted to share your wonderful feedback with them. Your words are a true appreciation of their professionalism, dedication and the personal care they provide to our guests every day. We are also delighted that you enjoyed our culinary offerings, especially the three-course lunch menu. It is wonderful to hear that it reflected our commitment to combining excellent quality, creativity and genuine value for our guests. Thank you once again for your loyalty, trust and for returning to The Crown - Handwritten Collection. It is a great honour to know that your previous memories inspired another visit and that this stay exceeded your expectations once again. Our entire team is already looking forward to welcoming you and your wife back to Krakow for another memorable stay. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to hear that you had an amazing experience with us and that you enjoyed your room as well as the attentive service provided by our team. It is wonderful to know that both our Front Office and Bar & Restaurant staff contributed to making your stay memorable. Your kind words and perfect rating are a great motivation for our entire team, and we truly appreciate your recognition. We are also pleased to know that you appreciated our commitment to sustainability and your experience with the ALL – Accor Live Limitless loyalty programme. We look forward to welcoming you back to The Crown - Handwritten Collection for another exceptional stay in Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your wonderful feedback. We are truly delighted to hear that your experience with us was exceptional and that your stay exceeded your expectations. It is a great pleasure to know that you enjoyed the outstanding design, spacious suite, comfort, cleanliness, and the quality of our breakfast offering. Thank you also for your kind words regarding our team. We are especially grateful for your special mention of our receptionist. We will be delighted to share your appreciation, as such recognition is a great motivation for our team. We are also pleased to know that our service before arrival met your expectations and that our team was able to assist you promptly and professionally. Your recommendation means a great deal to us, and we are thrilled to know that The Crown - Handwritten Collection left such a memorable impression. We sincerely hope to have the pleasure of welcoming you back for another outstanding stay in Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you very much for your lovely review. We are delighted T. hear that you enjoyed our beautifully decorated hotel, the friendliness of our team, as well as the cleanliness and convenient location. Your kind words are a great motivation for us T. continue providing a memorable experience for our guests. We hope T. welcome you back T. The Crown Krakow again soon. Kind regards, The Crown Krakow Team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you had a good experience overall. We also appreciate your comments regarding our team. We are sorry if our service seemed a little confused during your stay, and we will use your feedback to continue improving. We also understand your disappointment about not being able to receive an upgrade. Room upgrades are subject to availability, and we regret that we could not accommodate your request on this occasion. We hope to have the opportunity to welcome you back to The Crown Kraków and provide an even better experience. Kind regards, The Crown Kraków Team

Dear Guest, Thank you very much for sharing your positive feedback. We are delighted to hear that you appreciated our great staff and their helpful and obliging approach. It is also wonderful to know that you enjoyed our breakfast and found your room clean and comfortable. We truly appreciate your kind words and hope to welcome you back to The Crown Kraków in the near future. Kind regards, The Crown Kraków Team

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, just a short walk from Krakow Old Town, as well as the tasteful Art Deco style of our hotel. It is great to know that you found your room spacious, the beds really comfortable, and our breakfast excellent. We are also very happy to hear that everything was great during your stay. Thank you for your kind words, and we look forward to welcoming you back to The Crown Kraków again soon. Kind regards, The Crown Kraków Team

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are pleased to hear that you appreciated the cleanliness of our hotel and enjoyed your accommodation. Thank you for your kind comments. We also appreciate your feedback regarding our location. Additionally, thank you for sharing your thoughts on our breakfast selection. Your comments are valuable and help us identify areas where we can improve. We hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection during your next visit to Krakow. Kind regards, Weronika Zalapana | FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share such a detailed and thoughtful review. We are truly delighted to read your wonderful comments and to learn that your stay was such an enjoyable experience. It is especially rewarding to know that our team made such a positive impression on you. Your kind words about Joanna and Boris mean a great deal to us and we will be delighted to share your recognition with them. Providing personalized service and creating memorable experiences for our guests is at the heart of what we do, and it is wonderful to know that their efforts contributed so positively to your stay. We are also pleased that you enjoyed your suite upgrade, the comfort of the room, the quality of your sleep, our welcome drinks and the breakfast experience. Your compliments regarding our breakfast team, particularly our restaurant colleague, are sincerely appreciated and will certainly be shared with the team. At the same time, thank you for highlighting the areas where we can improve. We have shared your observations with the relevant departments for review and follow-up. We are also grateful for your remarks regarding the coffee machine and bathroom amenities, as attention to these details is essential in maintaining the high standards we strive to deliver. As a valued ALL Platinum member, your feedback is particularly important to us. We appreciate your comments regarding member recognition and upgrade availability. While upgrades are always subject to availability, we understand your perspective and will continue working to ensure our loyal members feel recognized and appreciated throughout their stay. Thank you once again for your recommendation and for your generous praise of our team's friendliness, hospitality and dedication. It was a pleasure to have you as our guest and we hope to welcome you back to The Crown - Handwritten Collection whenever your travels bring you to Krakow again. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you very much for sharing your feedback and for choosing The Crown - Handwritten Collection for your stay in Krakow. We are truly pleased to read that you enjoyed your time with us and that the comfort of the hotel, the quality of our breakfast and the convenient location allowing easy access to the city on foot all contributed to a very positive overall experience. It is especially rewarding to know that these aspects made your stay so enjoyable that you would consider returning in the future. We also greatly appreciate your kind words regarding our sustainability efforts, particularly the waste segregation initiative in the rooms, as environmental responsibility is an important part of our daily operations and guest experience. At the same time, we are grateful for your recognition of our team. Please be assured that your kind compliment will be shared directly with our team member as well as with the entire restaurant staff, who will be who will be encouraged by your kind observation. We sincerely hope to have the pleasure of welcoming you back to The Crown - Handwritten Collection on your next visit to Krakow. Best regards, Weronika Zalapana I Front Office Manager The Crown - Handwritten Collection