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Novotel Krakow Centrum Hotel 4 stars

Customer review rating 4.6/5 6,709 reviews

ALLSAFE approved hotel

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Novotel Krakow Centrum
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+ 17 Services

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY RAILWAY STATION :  2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911

Our accommodation(s)

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

NOVO SQUARE LOUNGE BAR

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 146

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,709 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,366 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, lovely people

Customer review rating 3.5/5

Anonymous Couples - 19/07/2021 Confirmed reviews ALL

Everything was perfect, the room was clean. However, there was no free place at the parking, and I paid same price for an unsecured ground level parking.

Dirty room, but otherwise nice stay at a good location.

Customer review rating 2.0/5

Tony Solo - 14/07/2021 Confirmed reviews ALL

The hotel is located a bit off the side but easy to reach. Room was ok, very little English channels on tv. I received a room that was not cleaned well with long hairs in the bathroom & shower ( disgusting) Pool is only open in the morning and evening so I could not use it, this was disappointing.

Dear Sir, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny

Very good stay

Customer review rating 5.0/5

Wojciech Couples - 13/07/2021 Confirmed reviews ALL

Great location, very friendly and helpful staff.

Dear Wojciech, thank you very much for your feedback. It was our great pleasure to welcome you and we're glad to hear you had a great stay with us. We look forward to your next visit, hopefully very soon. Kind regards, Monika Wojdała, Front Office NKC
Customer review rating 2.5/5

Matt Business - 09/07/2021 Confirmed reviews ALL

Was pleasantly surprised by the welcome words dropped on my room ans appreciated it. But the AC was broken and I don’t really understand how can you give this room with a broken unit.

Dear Mathias, thank you very much for your feedback. It was our great pleasure to welcome you. I am sorry however to read that your experience was not totally perfect. Please accept our apologies for the incovenience and we hope you will be back soon and give us another chance. Kind regards, Monika Wojdała, Front Office NKC
Customer review rating 4.0/5

Stephanie S. Families - 01/07/2021 Confirmed reviews ALL

Comfortable and clean rooms, soft beds, great location. Pool was a plus!

Dear Stephanie, thank you for taking the time to share this review with us. It is really great to hear that you found the hotel clean and comfortable. Indeed we have a great location in the old city center. Your opinion is very important for us. By telling us what you did not like about your stay you are helping us deliver a superior experience for you and other guests in the future. We sincerely hope we can welcome you again. Best regards, Monika Wojdała, Front Office NKC

well located

Customer review rating 3.0/5

Ondrej Business - 29/06/2021 Confirmed reviews ALL

non efficient and loud air-condition; nice room, but noisy once open the window; coffee machine not working - unfortunately; when leaving, nobody asked me how was the stay...

Dear Ondrej, thank you very much for taking the time to share your experience with us and we are extremly sorry to hear that you had few challenges during your stay. Please accept our apologies for the inconvenience. Please rest assure that your comments have been shared with the team in an effort to improve hotel standards. We hope you will be back soon and give us another chance. Kind regards, Monika Wojdała, Front Office NKC

Ok

Customer review rating 4.0/5

Kasia Families - 22/06/2021 Confirmed reviews ALL

-

Szanowna Pani Katarzyno, jeszcze raz dziękuję za wybór naszego hotelu i czas poświęcony na wypełnienie ankiety. Cieszy nas wysoka ocena ocena z Pani strony. Mam nadzieję, że w przyszłości ponownie skorzysta Pani z naszych usług, a każdy kolejny pobyt będzie równie udany. Serdecznie pozdrawiam, Monika Wojdała, Front Office NKC

Good stay

Customer review rating 3.5/5

Agnieszka Families - 14/06/2021 Confirmed reviews ALL

We missed daily cleaning of the room & supplying fresh water. But hotel service personnel (like reception desk) is professional & representing high standard. Also water in swimming pool & jacuzzi is way too cold. Breakfast were nice. Room standard very good.

Dear Agnieszka, thank you so much for your feedback. It was our great pleasure to welcome you and we're glad to hear you had an overall good stay with us. I am sorry however to read that your experience was not totally perfect. Let me herby inform you that we have introduced strict cleaning and disinfection procedures and for your safety we do cleaning rooms service only for request. Thank you very much for your kind words about staff. It was a pleasure to host you and we look forward to your next visit, hopefully very soon. Best regards, Monika Wojdała, Front Office NKC

Very good stay :)

Customer review rating 5.0/5

Jacek Families - 07/06/2021 Confirmed reviews ALL

It was a very good stay, after a long time without travelling . Hotel is well located, near by Wawel. Hotel service is kind, food is delicious, rooms are comfortable and one of the biggest advantages is pool :)

Dear Jacek, thank you so much for your feedback. It was our great pleasure to welcome you and we're glad to hear you had an verall good stay with us. Please give us a plesure to welcome you back in the near future. Best regards, Monika Wojdała, Front Office NKC

Well located hotel with poor breakfast.

Customer review rating 3.0/5

Mateusz Families - 30/05/2021 Confirmed reviews ALL

Well located hotel close to Wawel Royal Castle. Breakfast was unfortunately the worst I have ever had in Novotel Hotels. Little choice of sides. Old tomatoes, no oil for salads, no baked beans and bacon. Terrible pate. Xbox which was available in 'kids room' had no games installed. Executive Room on the 6th floor was good with nice view of Wawel Royal Castle. Swimming pool, sauna and gym available for hotel guests no remarks all OK.

Dear Mateusz, thank you for submitting your opinion after your stay in our hotel. Indeed we have a great location in the old city center. I regret that your stay may have been less to your expectations. Please rest assured that your comments have been shared with the team in an effort to improve hotel standards. It was a pleasure to have you as our guest and we sincerely hope we can welcome you back soon. Kind regards, Monika Wojdała, Front Office NKC

Perfect, as usual

Customer review rating 5.0/5

P. Business - 11/04/2021 Confirmed reviews ALL

Thanks again to all Novotel krk centrum team, they took good care of us. Was great to feel that team was kind and full of attention for us, even if the covid make our lifes not so easy. Thanks to all of you. Maxym and Antoine

Dear Maxym and Antoine, Thank you very much for your recent stay at the Novotel Kraków Centrum. I was delighted to read that you enjoyed your stay in our hotel. I will make sure to share your review with our entire team. I hope to have a chance of welcoming you back again soon. Kind regards, Monika Wojdała, Front Office NKC
Customer review rating 5.0/5

Anonymous Families - 24/03/2021 Confirmed reviews ALL

Super

Szanowna Pani, Serdecznie dziękujemy za podzielenie się z nami Pani opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Damian Bas Dyrektor Operacyjny

Well located

Customer review rating 4.0/5

Christian J. Families - 28/02/2021 Confirmed reviews ALL

Very nice

Dear Christian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Szymon Szymczyk Deputy Front Office Manager

well located

Customer review rating 3.5/5

Ola Families - 27/02/2021 Confirmed reviews ALL

I`ve stayed for the weekend with my family, the room was comfortable, the bathroom clean, but the swimming area unfortunately not, especially the bathroom. Very good breakfast

Dear OLA, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry the cleanliness of the pool bathroom did not meet your expectations. All information was passed on to the housekeeping manager who dealt with the matter immediately. We hope to see you soon at Novotel Kraków Centrum! Best regards, Chrystyna Szpara.

Average

TripAdvisor rating 3.0/5

JJHFIN 23/01/2020 TripAdvisor review

Jacuzzi out of order in the spa. Warm dishes in the breakfast buffet were too low in temperature, and the cold dishes were almost room temperature. Super strong detergent smell in the elevator one morning. Personnell nice and amicable, especially in the restaurant. Food there in the evening was good. Alone the starters were big enough to satisfy our appetite.

Ecxcellent business hotel, all comfort in privilege room, with parking and good service

TripAdvisor rating 5.0/5

pevanel Business - 06/12/2019 TripAdvisor review

Excellent stay, modern hotel, wel situated with underground parking, comfortable privilege rooms with desk to work, good wifi, spacious room, comfortable bed and bathroom, good breakfast. Only too cold in restaurant, and bit slow service. Very friendly staff, specially Michael (trainee) at reception. One of the best personal services i ever got. He deserves a star !

Recommended

TripAdvisor rating 5.0/5

Stay33681581029 Business - 17/11/2019 TripAdvisor review

I was particularly impressed by the friendliness of the staff and their willingness to help in any way possible. The breakfast was excellent. Cracow is not a cheap city, so all in all I was very happy I stayed in Novotel Krakow Central

Excellent hotel

TripAdvisor rating 5.0/5

Timothy S Solo travel - 12/10/2019 TripAdvisor review

I have stayed in many of the 4 star hotels in Krakow and I believe the Novotel Krakow Centrum is the best. It is doubtful if you could beat it for friendliness of staff, bedroom comfort, breakfast and location.

A popular hotel near the old town and on the vistula

TripAdvisor rating 4.0/5

369erwing Couples - 30/09/2019 TripAdvisor review

I was there with a group and spent 3 nights in this upscale mid-range hotel and can recommend a stay for all ages. Very nice, well equipped, spacious rooms. The hotel is located directly on the Vistula River and the shipping points as well as the old town with the many restaurants and Baar and the famous Wawel Hill. The indoor pool with fitness center invite you to relax and unwind. The staff is mostly very friendly, but in the breakfast room is urgently missing the necessary staff!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I am delighted that you loved our spacious rooms and that the convenience of the location as well as the fitness centre. I will share your feedback about breakfast service with the Food and Beverages manager and we will take the appropriate measures to address the problem. Thank you again. We hope to see you soon! Warm regards, Agnieszka Fedior Reservations

Would recommend this Hotel

TripAdvisor rating 5.0/5

Culture587035 Couples - 21/09/2019 TripAdvisor review

Really enjoyed our 3 night stay in the Novotel and made feel very welcome to Krakow,Staff were so friendly and helpful with Tours etc.Unfortunately we found the pool very cold and hot tub empty and not in use,a little disappointing after our tiring day at the Salt Mines.Overall we would recommend this Hotel which is very central to everything.

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