Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,335 reviews

Novotel Krakow Centrum - Image 1
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Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,335 reviews

Customer review rating 2.5/5

Kristine R. Families - Confirmed reviews ALL

Dear Kristine, Thank you for taking the time to share your feedback. We are pleased to hear that, overall, you enjoyed your stay with us. At the same time, we are sorry to learn that the room layout and the air conditioning affected your comfort. Please know that our Reception Team is available 24/7 and is always happy to assist with any concerns during your stay. Had we been informed about the air conditioning, our team would have gladly arranged for our maintenance staff to inspect it and do their best to resolve the issue as quickly as possible. Your comments have been shared with the relevant departments, as guest feedback is invaluable in helping us continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay. Oktawia Smoter Guest Experience Specialist

Customer review rating 5.0/5

Renata P. Families - Confirmed reviews ALL

Dear Renata, Thank you very much for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us. It is especially rewarding to know that you appreciated our location, the friendliness of our team, the cleanliness, the food, and the activities we prepare for our youngest guests. Creating memorable experiences for families is one of our greatest priorities, so your kind words truly mean a lot to us. We sincerely appreciate your recommendation and look forward to welcoming you and your family back again soon. Oktawia Smoter Guest Experience Specialist

Customer review rating 5.0/5

Kristina S. Families - Confirmed reviews ALL

Dear Kristina, Thank you so much for your wonderful review. We are delighted to hear that you had an excellent stay and that you enjoyed our beautiful, spotless room, the friendliness of our team, and our spa and gym facilities. It is also great to know that our convenient location, just a short walk from Kraków's Old Town, made your visit even more enjoyable. Your kind recommendation means a lot to us, and we truly look forward to welcoming you back on your next visit to Kraków. Oktawia Smoter Guest Experience Specialist

Customer review rating 4.5/5

Baiba L. Families - Confirmed reviews ALL

Dear Mr Lasmne, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the comfortable atmosphere of our hotel and that it provided a premium experience for you and your family. It is especially rewarding to know that our Front Office team could assist with your room change upon arrival, allowing you to stay together with your children. Your kind words will certainly be shared with the team. We are also pleased that you enjoyed our swimming pool, sauna, game room, and breakfast. It's great to know that our pancakes were a highlight of your morning! Thank you once again for choosing Novotel Kraków Centrum. We look forward to welcoming you and your family back for another memorable stay. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Iwona A. Families - Confirmed reviews ALL

Dear Ms. A., Thank you very much for your wonderful review. We are delighted to hear that everything met your expectations from the very beginning of your stay. It is great to know that you appreciated the early check-in, the comfort and cleanliness of your room, our wide breakfast selection, and the friendliness of our team. We are especially pleased that our staff could assist your family and provide helpful advice on local transport. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you and your family back to Novotel Kraków Centrum in the future. Oktawia Smoter Guest Experience Specialist

Other web-users rate our hotel

  • 1,349 reviews 9.4/10 Location
  • 1,334 reviews 7.8/10 Room
  • 1,600 reviews 9.3/10 Service
  • 16 reviews 5.5/10 WiFi
  • 952 reviews 9.5/10 Breakfast
  • 866 reviews 8.7/10 Food
  • 511 reviews 8.5/10 Cleanliness
  • 398 reviews 7.4/10 Pool

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