Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,307 reviews

Novotel Krakow Centrum - Image 1
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Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

Our accommodation(s)

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Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,307 reviews

Customer review rating 4.0/5

Dorin R. Families - Confirmed reviews ALL

The bathrooms are a bit oudated

Dear Dorin, Thank you for sharing your feedback. We appreciate your comment regarding the bathrooms. Please rest assured that we are continuously working on improving our facilities to enhance our guests’ comfort. We hope to have the pleasure of welcoming you again in the future. Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Helge V. J. Families - Confirmed reviews ALL

Guter Service.

Dear Helge, We’re thrilled to hear you enjoyed everything and that our service met your expectations. We look forward to welcoming you back soon! Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Ari S. Couples - Confirmed reviews ALL

Lovely

Dear Ari, Thank you for your kind feedback! We are glad to hear that you enjoyed your stay and found your experience lovely. We also appreciate your note about the room temperature and will take it into consideration to make future stays even more comfortable. We look forward to welcoming you again! Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Rebecca W. Families - Confirmed reviews ALL

Great location, fantastic reception staff who enabled us to check in early and helped to fix my broken shoe a BIG shout out to tbe handy man who glued my heel back on the only pair of shoes i bought with me!! Really generous sized rooms all kept spotless. Would love to come back.

Customer review rating 5.0/5

Johanne H. Families - Confirmed reviews ALL

Our stay was just perfect, the location was great, beds and pillows were dreamy, hotel was spotless, staff were so helpful and attentive. The extras benefits of having a games area was exceptional. The pool, steam, sauna and gym was on point and very well designed. I can’t comment on food and beverages as I had very early starts to my excursions therefore was not able to stop for food and drinks early morning. However the restaurant area was very clean when I had a little walk round. I would say this is the best hotel I can honestly say I have stayed in. The little extra touches of having the rituals brand of shower gel, creams, shampoo and hand wash was delightful, and the staff went out their way to make sure our stay was perfect after informing them it was my daughters birthday they left her a lovely birthday note which she was thrilled with, made her feel so special. Thank you Novotel x

Dear Johanne, Wow, what an incredible review! Thank you so much for taking the time to share such detailed and thoughtful feedback. We are absolutely thrilled to hear that you found your stay perfect from start to finish, from the beds and pillows to the cleanliness, facilities, and attentive service. It’s wonderful to know that your daughter felt so special on her birthday, creating those memorable moments for our guests is exactly why we love what we do. We also appreciate your kind words about the extra touches, from the Rituals amenities to the games area, pool, sauna, and gym. It truly means a lot to our team to hear that their efforts made such a positive impact. Your feedback is genuinely heartwarming, and we cannot wait to welcome you and your family back for another unforgettable stay. Oktawia Smoter, Guest Experience Specialist

Other web-users rate our hotel

  • 1,305 reviews 9.4/10 Location
  • 1,304 reviews 7.7/10 Room
  • 1,526 reviews 9.3/10 Service
  • 15 reviews 7.5/10 WiFi
  • 946 reviews 9.4/10 Breakfast
  • 856 reviews 8.5/10 Food
  • 498 reviews 8.2/10 Cleanliness
  • 398 reviews 7.4/10 Pool

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