Novotel Krakow Centrum

Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,597 reviews

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Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our accommodation(s)

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,597 reviews

TripAdvisor Rating  4.5/5  2,413 reviews

location ok

Customer review rating 4.5/5

Mircea Business - Confirmed reviews ALL

good breakfast, clean room it need to have a robe in the room

Fantastic stay, good location staff brilliant

Customer review rating 5.0/5

Lmlynek Families - Confirmed reviews ALL

Very child friendly, hotel spotless swimming pool fantastic. Staff brilliant

Perfect stay

Customer review rating 4.5/5

Daniela Families - Confirmed reviews ALL

Nice hotel, staff extremely helpful, polite and professional. Would highly recommend this hotel. Within walking distance of the main square. Will be definitely back again.

Nice clean hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good breakfast

Dear Aki, Thank you very much for sharing your opinion after the stay at Novotel Krakow Centrum. I am glad that your time spent in our hotel was a good one. I'm happy to see you liked our breakfast. It is always a pleasure for us to see satisfied guests. I hope you will visit us again, and that your next stay will be as successful as the previous one. Regards, Wiktoria Drapała Front Office Shift Leader

Nice hotel and good location, but cold!

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Heating system in the room was not working: an engineer was sent very quickly, but was not able to fix it so I was offered a different room. The new room had the same problem, so I used the electric heater that I found in the room, as I didn't have the time to call again reception/engineer. Not a nice experience. At breakfast at 6:00 there was hardly any personnel, with a lot of guests having breakfast. Some food was nor replenished fast enough. I liked the hotel overall, it's located in convenient proximity to the town centre. I'll probably be coming back, but hopefully next time the heating works!

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the heating problem and prevent future occurrence. We already shared your concerns with all staff members- the maintenance department is already taking care of air conditioning system to renovate and refresh it. We are also making rooms renovation and we hope to host you in one of the freshly renovated one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcelina Kozioł Guest Experience Manager

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Other web-users rate our hotel

  • 999 reviews 9.2/10 Location
  • 978 reviews 7.8/10 Room
  • 1,252 reviews 9.3/10 Service
  • 16 reviews 8.9/10 WiFi
  • 817 reviews 9.4/10 Breakfast
  • 340 reviews 7.7/10 Cleanliness
  • 302 reviews 7.1/10 Pool

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