Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,319 reviews

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Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

Our accommodation(s)

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Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,319 reviews

Customer review rating 5.0/5

Arsen V. K. Families - Confirmed reviews ALL

We were 3 families and even the weather was not great, we spent great time in Nobotel and Krakow in general. Food was good, for adults and for kids. We played table tenis and table football on first flor. Kids were mainy in the swimming pool. Parking in garage is expensive, but it is equaly expensive in this part of the town.

Customer review rating 3.5/5

Konstantinos M. Families - Confirmed reviews ALL

The hotel is in a very nice location, the rooms were big and clean with a view to the river and the sports gym and swimming pool were fine. The wi fi connection was rather bad and the breakfast with not great variety.

Dear Konstantinos, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location, the spacious and clean rooms, as well as the view and our gym and swimming pool facilities. At the same time, we are sorry to learn that the Wi-Fi connection did not meet your expectations and that the breakfast selection was not sufficiently varied for you. Your comments are very valuable to us, and we will certainly take them into consideration as we continue working on improving our services. We hope that overall you had a pleasant stay and that some aspects of your visit left you with positive impressions. We would be happy to welcome you again in the future and provide you with an even better experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 0.5/5

Tomasz L. Families - Confirmed reviews ALL

The ac unit did not work. Room was hot. Outdated decor. Carpets are dirty in the room

Dear Tomasz, Thank you for sharing your feedback with us. We are truly sorry to hear that you experienced inconveniences during your stay and that you did not feel properly taken care of. Please be assured that in such situations we always strive to respond immediately and do our best to ensure our guests’ comfort and satisfaction. It is therefore particularly disappointing to learn that this was not your experience. Your comments have been noted and will be taken into consideration as we continue to improve our services. We sincerely hope we will have the opportunity to welcome you again in the future and provide you with a truly flawless experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 2.0/5

Jochen D. Business - Confirmed reviews ALL

Room at 6. floor beside elevator machine cabinet. The permanent noise was very annoying especially during the night.

Customer review rating 1.5/5

Pawel W. Families - Confirmed reviews ALL

As family we had two room and had many issues with both of them.

Dear Paweł, we are very sorry to hear that your stay did not meet your expectations. It is especially concerning for us to learn that you experienced issues in your rooms during your family stay. Please accept our sincere apologies for the inconvenience caused. This is certainly not the level of service and comfort we aim to provide to our guests. We sincerely hope that the other aspects of your stay were more satisfactory. Oktawia Smoter, Guest Experience Specialist

Other web-users rate our hotel

  • 1,309 reviews 9.3/10 Location
  • 1,295 reviews 7.8/10 Room
  • 1,530 reviews 9.3/10 Service
  • 15 reviews 7.5/10 WiFi
  • 939 reviews 9.4/10 Breakfast
  • 864 reviews 8.6/10 Food
  • 495 reviews 8.4/10 Cleanliness
  • 394 reviews 7.7/10 Pool

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