Novotel Krakow Centrum Hotel 4 stars

TripAdvisor rating 4.5/5 2,279 reviews
Novotel Krakow Centrum
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105
krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Contact email

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY RAILWAY STATION :   2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911

Our accommodations

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Standard room with 1 queen-size bed and free Internet access

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two beds and complimentary Internet access

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with queen-size bed and free high-speed WIFI

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with terrace overlooking Wawel Castle

  • Max. number of persons: 6
  • Area: From 80
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Agnieszka: Family room / Executive Suite with 1 queen size bed

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 146

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,459 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,279 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Ecxcellent business hotel, all comfort in privilege room, with parking and good service

TripAdvisor rating 4.5/5

pevanel Business - 06/12/2019 TripAdvisor review

Excellent stay, modern hotel, wel situated with underground parking, comfortable privilege rooms with desk to work, good wifi, spacious room, comfortable bed and bathroom, good breakfast. Only too cold in restaurant, and bit slow service. Very friendly staff, specially Michael (trainee) at reception. One of the best personal services i ever got. He deserves a star !

Great hotel in a superb location.

Customer review rating 4.5/5

George1957 Families - 02/12/2019 Confirmed reviews ALL

Very friendly and welcoming staff, going the extra mile to make sure all was well with our stay. The hotel is modern, clean and the room was comfortable and well laid out. It is situated about 500m from the king's castle so a very pleasant little walk to start the day of adventures.

Fantastic stay at Novotel Krakow Centrum!

Customer review rating 4.5/5

Jola Business - 25/11/2019 Confirmed reviews ALL

Fantastic stay. Great location. Super clean. Friendly staff.

Dear Jolanta, Thank you for your rating! :) We really enjoy it. Wish you a quick come back to Novotel Kraków Centrum. Szymon Szymczyk Guest Experience Manager

Amazing staff 10/10 but refurbishment noise spoiled second day..got no rest

Customer review rating 4.5/5

Colin N. Business - 21/11/2019 Confirmed reviews ALL

Room great, clean, reception staff the best Ive met globally! Outstanding! Good breakfast. But my second day was spoiled . I was not told you were refurbishing. My second day i was woken up by drilling buzzing noises, got no rest, all day constant.

Very helpful and courteous staff. Excellent breakfast

Customer review rating 4.5/5

Proinsias O. R. Solo - 20/11/2019 Confirmed reviews ALL

Most enjoyable stay

Dear Fran, Thank you for your lovely review! We wish to drink a coffee again at Novo2. Kind regards, Szymon Szymczyk Guest Experience Manager

Clean, comfortable hotel in good location.

Customer review rating 4.5/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

Very clean, comfortable hotel. Our room was well equipped and quiet, facing onto the internal courtyard. The location was good for exploring Krakow, being between the old town and Kazimierz and was very close to the bus stop for the airport. We chose the hotel for its location and because it had a pool. The pool is a good size and well maintained, though it could be a degree or two warmer. Nice quality shampoo in the showers. The buffet breakfast was ample and varied. We were pleased to see 2 computers for guest use - 20 minutes free - but the printers did not work for boarding cards after airline check in. However, Michael on the staff team helped by letting us use the staff computer and printer - thank you. The staff were generally very friendly and helpful. If we visit Krakow again we would be very happy to stay at the Novotel Centrum.

Complimentary executive room upgrade

Customer review rating 4.5/5

Myna Solo - 19/11/2019 Confirmed reviews ALL

Staff are friendly and polite. Room upgrade was fab . That’s why I book in your hotel bec of your Nespresso machine. Swimming pool is handy as well.

Dear Myna, We really like that your stay was great! :) Thank you for your review. Kind regards, Szymon Szymczyk Guest Experience Manager

Lovely stay!

Customer review rating 4.5/5

Ellie Families - 17/11/2019 Confirmed reviews ALL

Everything was great. Helpful and friendly staff, patient to every issue raised. lovely facilities and useful amenities. Excellent breakfast and good dinner. Very clean hotel. two issues on safety: lift could not detect little one come in and doors shut on him - it is not very clear where the button lies when the reception doors are closed at night. It needs more arrows to point to the button, in case someone is in a hurry to get in

Recommended

TripAdvisor rating 4.5/5

Stay33681581029 Business - 17/11/2019 TripAdvisor review

I was particularly impressed by the friendliness of the staff and their willingness to help in any way possible. The breakfast was excellent. Cracow is not a cheap city, so all in all I was very happy I stayed in Novotel Krakow Central

Exceeded expectation and met my different needs.

Customer review rating 4.5/5

Aneta F. Business - 16/11/2019 Confirmed reviews ALL

I arrive earlier than standard check in and I was proposed to find solution to make me feel comfortable. I was also supported with nice approach for printing documents sent by mail to me. Personel also noticed, when I was in a hurry and adapted to my situation.

Very nice

Customer review rating 4.5/5

Alan Families - 14/11/2019 Confirmed reviews ALL

Efficient check in. Room very good, although unable to lower temperature in room. Would have appreciated some additional tv channels in English. Facilities very good and very clean. Excellent location. Quality of food and drink in restaurant excellent. Breakfast requires a few additional hot items.

Dear Alan, Thank you so much for your feedback. We really like that you enjoy our Mobile Check In, our restaurant and location. I would make you sure that We will do our best to make your next stay better. Wish you a quick come back to Novotel. Szymon Szymczyk Guest Experience Manager

I had a good time.

Customer review rating 4.5/5

Ivan I. Business - 14/11/2019 Confirmed reviews ALL

Room was nice and tidy but there was a lot of dust. Also, the bathroom is getting old and amortized.

Thank you very much for feedback. Dear Ivan, i would like to make you sure that we are changing our rooms to give you the best experience. Kind regards, Szymon Szymczyk Guest Experience Manager

Mr R S.

Customer review rating 4.5/5

Rodger S. Couples - 11/11/2019 Confirmed reviews ALL

Very clean hotel with great staff who spoke very good English. My wife and I had an executive room on the 4th floor, the bed was very comfy

Thank you so much for your lovely review! :) We hope to meet You and Your wife asap! Kind regards, Szymon Szymczyk Guest Experience Manager

below expectattions

Customer review rating 4.5/5

H. Families - 08/11/2019 Confirmed reviews ALL

Staff was not helpful especially when I commented the entertainments things were not in used Eg. table tennis , billard, x box in polish and polish staff could not operate it either . Sofa bed was without mattress so it was very hard to sleep on. and our sleeping was affected. towels were missing though we booked as 4, had to ring twice in 2 days to call for more towels. renovation sound during the day , not mentioned to us though I booked directly with hotel not website, till 4 pm on some days.

Dear Siew, Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Manager

Pretty good

Customer review rating 4.5/5

Lenka Families - 07/11/2019 Confirmed reviews ALL

This was not our first stay in a Novotel Hotel, we usually choose this chain. As with any 4* hotel, the service was very good, room comfortable and quiet. We were however disappointed that the usual toiletries such as body lotion, conditioner, etc. were not provided right away and we had to request them at the reception. Also, my kids always have the hot chocolate for breakfast when travelling, they really looked forward to it, but it was not available throughout our whole stay. The staff just informed us it is not available today with no replacement or at least apology. This put a bit of a cloud on an otherwise pleasant stay.

Mr Darren W.

Customer review rating 4.5/5

Darren W. Couples - 04/11/2019 Confirmed reviews ALL

Beautiful and comfortable hotel staff friendly and professional

Dear Mr. W., Thank you for writing a 5 star review of Novotel Krakow Centrum. It is a pleasure to read your kind words on our welcoming and attentive team and your lovely commendation about the hotel itself. Thank you again for sharing your experience, and we hope to welcome you back again in future. Wishing you a wonderful day, Agnieszka Fedior Reservations Department

Nice

Customer review rating 4.5/5

X Couples - 02/11/2019 Confirmed reviews ALL

Nice

Thank you very much for your feedback. Wish you all the best. Szymon Szymczyk Guest Experience Manager

GOOD EXPERIENCE

Customer review rating 4.5/5

Rosemarie Families - 30/10/2019 Confirmed reviews ALL

Good location and a good room with great views. Kind attention

Pleasant stay and everyone enjoyed the suite.

Customer review rating 4.5/5

Kuthbul Business - 29/10/2019 Confirmed reviews ALL

Room is awesome to stay with kids and enjoyed the terrace and view from the room.

Always preferred hotel in Kraków

Customer review rating 4.5/5

Hki Business - 28/10/2019 Confirmed reviews ALL

Very friendly service, clean and newly furnished rooms! Walking distance from old town.

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