Information message

Novotel Krakow Centrum Hotel 4 stars

Customer review rating 4.5/5 7,203 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Krakow Centrum
See on a map
+ 23 Services

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Check-in from 16h00

Check out up to 12h00

  • KRAKOW GLOWNY RAILWAY STATION :  2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911

Hotel services

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 198 rooms
    • 6 rooms for people with reduced mobility
    • 21 family rooms
    • 38 connecting rooms
    • 198 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • French
    • Polish
    • German
    • English
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Parking Additional charge
    • On site
    • 70 parking spaces
    • Private
Well-being
  • Wellness by Novotel
    • Covered
    • On site
  • Wellness by Novotel
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Boutiques/shopping
  • Shopping mall
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 146

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,203 reviews

TripAdvisor Rating 4.5/5

2,381 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 5.0/5

José C. Couples - 18/10/2021 Confirmed reviews ALL

The hotel is well located, near the river and with a great view of Wawel Castle. The breakfast was great and the staff was very friendly.

Nice Hotel. Lovely staff

Customer review rating 5.0/5

Mark S. L. Solo - 15/10/2021 Confirmed reviews ALL

Hotel is close to centre, and easy to find. Hotel is very clean. All staff I dealt with lovely people, particularly at the bar, but everyone really. Also a spotless gym, and nice swimming pool Would recommend without hesitation

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Very friendly staff

Customer review rating 4.5/5

Mieszko D. Couples - 15/10/2021 Confirmed reviews ALL

The hotel looks good, some areas are not fully new and require some refreshment

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Krakow Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Mamy nadzieję powitać Pana u nas ponownie :) Z poważaniem, Damian Bas Dyrektor Operacyjny

Near everything

Customer review rating 3.5/5

Mercedes M. Solo - 14/10/2021 Confirmed reviews ALL

Good hotel near everything. Nice wellness area with jacuzzi and sauna that I enjoyed very much.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Dissatisfied

Customer review rating 0.5/5

Adam Solo - 09/10/2021 Confirmed reviews ALL

There is nothing positive about my stay except one receptionist who really was kind and helpful. I came straight from hospital, earlier before check in but one staff member seeing me with a plastic bag and backpack told no room. 20 minutes later other guests got their rooms and two hours later I got my room thankfully through the goodness of this one kind lady-receptionist. I really felt discriminated and disappointed being a member of Hotel Group.

Dear ADAM K., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny

Very good value for money and good location

Customer review rating 5.0/5

Bobby S. Business - 05/10/2021 Confirmed reviews ALL

Very good value for money and good location. Received a warm welcome at the desk to get up with a welcome drinks I am in joyed great food at the lounge bar. I guess it’s a nice location not very far from the railway station and just about 10 minutes walk to the old town. And as always good service from the Novotel team

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Good value for money

TripAdvisor rating 5.0/5

MystiqueStudios Business - 03/10/2021 TripAdvisor review

Received a warm welcome along with the welcome drinks and it was a nice feeling with friendly staff. Enjoyed the drinks and food as always at Novotel. Located just across the castle and about 10 min walk to old town this is one good location indeed.

Dear Guest, Thank you for sharing your opinion :) We hope to welcome you again in nearest future! Regards, Damian Bas Hotel Manager

Nice stay as always :)

Customer review rating 4.5/5

Xxx Business - 30/09/2021 Confirmed reviews ALL

Fast checkin, not so fast check out great breakfast Clean rooms confusion during breakfast on covid 19 rules (no one checked if guest did wear gloves at the buffet...)

Dear Guest, We very much appreciate your comments regarding your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

well located, good amenities

Customer review rating 4.0/5

Anonymous Solo - 26/09/2021 Confirmed reviews ALL

Satisfactory apart from the breakfast system at the weekend. On 2 occasions I left a plate of food on the table to show it was occupied whilst going to get a coffee. ON both occasions I returned to my table to find my food had been taken away and another family were sitting there! Unlike many other guests I was staying on my own so didn't have anyone else to sit at the table to show it was occupied!. I suggest this needs to be looked at.

The 'Feel at Home' Hotel

TripAdvisor rating 5.0/5

Jan_Darski Business - 22/09/2021 TripAdvisor review

I have visited this hotel numerous times over last several years and I always felt welcome. Even if some things weren't initially as expected, everything was ironed out without undue hesitation and stress. The personnel are outstanding.

Nice hotel with perfect location

TripAdvisor rating 4.0/5

Rob-Caroline 18/09/2021 TripAdvisor review

This hotel is situated naar the river on walking distance from the old town. Public transport is also in front of the hotel. The room was good and comfortable. There were some sportteams in the hotel, so our breakfast was served in the Ibis hotel.

Dear Guest, Thank you for sharing your experience :) I hope we can welcome you again in the nearest future! See you soon :) Regards, Damian Bas Hotel Manager
Customer review rating 5.0/5

Carl D. Families - 06/09/2021 Confirmed reviews ALL

We stayed here for my sons birthday and the staff were brilliant. The reservations co-ordinater arranged to have balloons set up in our room for arrival, which my son loved. They even had a happy birthday note with a box biscuits for him. Overall our stay was brilliant.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Well located

Customer review rating 4.0/5

Irek Business - 01/09/2021 Confirmed reviews ALL

The hotel is well located. IT could be more clean.

Dziękujemy za podzielenie się Pana wrażeniami z pobytu. Mamy nadzieję na kolejne Pana odwiedziny. Pozdrawiamy! Damian Bas Dyrektor Operacyjny

Could’ve been better

Customer review rating 3.0/5

Pat Couples - 31/08/2021 Confirmed reviews ALL

We have booked the stay only 2 days in advance however the room presented to us on booking.com differed significantly from what we have experienced. Firstly, we understood that the check in was at 4pm, however requested early check in between 11-12. When we arrived at 2:30pm the room wasn’t ready and we were told to come back within 30 minutes. We came back within an hour and the staff still weren’t sure whether the room will be ready on time. Thankfully it was, however the ‘double bed’ requested was 2 singles that we had to put together ourselves. They have created a gap in between which was not comfortable. The room was adjusted for a disabled person. This is all fine, however as a couple we did not feel like we got our moneys worth especially from a 4* hotel. The next thing was the pool and hot tub. We have decided that we will be out most of the day anyway so will put up with the room and expected a nice atmosphere at the pool and hot tub area. Much to our dissapointement it wasn’t. It was full of kids who were jumping and splashing us on purpose with their parents or the life guard doing nothing. It was impossible to get into the hot tub unless you have waited there first thing in the morning. Not a 4* hotel experience and would not recommend to a couple. We only stayed because it was only 2 nights. Positive: it was very clean.

Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny

ok

Customer review rating 5.0/5

Sebastian Families - 30/08/2021 Confirmed reviews ALL

super

Great Location

Customer review rating 4.0/5

R. Couples - 30/08/2021 Confirmed reviews ALL

Hotel was located in a great location close to central square, Castle and the river. Breakfast was ok, Rooms are clean. Breakfast food could have benefited with labels to help identify the type of food for international travellers. The bed was too soft for my liking and started getting back pain by the 3rd night.

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Nice clean hotel

Customer review rating 4.5/5

Torben N. Families - 28/08/2021 Confirmed reviews ALL

Good. Very kind and helpful staff

A great get away locaion

Customer review rating 5.0/5

Daniel Families - 28/08/2021 Confirmed reviews ALL

It is hard to pin one good stand out thing about our stay at Novotel Kraków Centrum. Staff amazing Breakfast amazing Facilities amazing Location amazing Highly recommended

Good value

Customer review rating 3.5/5

Dan I. Families - 25/08/2021 Confirmed reviews ALL

Ok breakfast. Nice swimming pool. Good location. Bad cleaning of rooms.

Good hotel on good location

TripAdvisor rating 4.0/5

aaw72 13/08/2021 TripAdvisor review

Nice and good hotel to visit Krakau. Near the center and Boulevard. We had a great time here. Nice rooms, clean and comfortabel. Thanks to the employees off the hotel ! We will visit Krakau again and will stay in this hotel for sure.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in krakow