Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,405 reviews

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Novotel Krakow Centrum - Image 1
Novotel Krakow Centrum - Image 2
Novotel Krakow Centrum - Image 3
Novotel Krakow Centrum - Image 4
UL. Tadeusza Kosciuszki 5, 30-105 KRAKOW, Poland

Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Swimming pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 beds

Photo 1 out of 5 - Standard Room with 2 beds

Room with two large beds 160x200 cm for max. 2 people. Equipped with WIFI 50" TV, air conditioning, tea and coffee facilities, mini fridge, filtered water, safe and Rituals cosmetics.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Comfortable room with a large bed 160x200, ideal for 2 people. Equipped with WIFI, 50" TV, air conditioning, tea and coffee facilities, fridge, safe and access to filtered water, Rituals cosmetics.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Stylish room with a view of the bend of the Vistula or Wawel Castle. Equipment: WIFI, 50" TV, Nespresso, non-alcoholic beverages, bathroom with shower, bathrobe, slippers and Rituals cosmetics.

  • Views:

    River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern room with Vistula or Wawel Castle view. 160x200 bed and sofa bed. Equipped with: WIFI, 50" TV, Nespresso, non-alcoholic beverages, bathroom with shower, bathrobe, slippers and Rituals cosmetics.

  • Views:

    River side

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Suite

Photo out of - Suite

Apartment offers a living room and a bedroom with a large 160x200 cm bed, a sofa, a mini fridge, a Nespresso machine, bathrobes, filtered water from a dispenser, a bottle of wine, and Rituals toiletries.

  • Views:

    Panorama view or River side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior suite with queen bed, sofa, kitchenette and living room

Photo out of - Junior suite with queen bed, sofa, kitchenette and living room

Apartment offers living room with work area and bedroom with large 160x200 cm bed, sofa, kitchenette, minifridge, Nespresso, bathrobes, filtered water from dispenser, wine bottle, and Rituals toiletries.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Telephone
Fax +48 12 299 29 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 198 rooms
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • 198 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Green area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Wellness by Novotel

  • Covered
  • On site

Wellness by Novotel

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage Additional charge

Sports and leisure

Bike rack facilities Additional charge

  • Nearby

Kayaking Additional charge

  • Nearby

Gym

  • On site

Table tennis

  • On site

Bike rack facilities

  • On site

Boat excursions Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Max Limited Height: 1.99 m / 6.56 ft

  • Parking pricing: 22.80 € 100 PLN Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

NOVO SQUARE LOUNGE BAR

Photo out of - NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Cooking style
International
Accessibility
Accessible service
30-105 Krakow, Poland
Telephone +48 12 299 29 90
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Please note that the hotel pool will be closed from 15.11 to 15.12. The swimming pool (5.6 x 12 m) and jacuzzi are ideal for unwinding after a day packed with experiences. Opening hours: weekdays 6:00–12:00 and 16:00–22:00, weekends 10:00–22:00.

We invite you to the new SPA zone with a sauna, bosun's bucket, sensory shower, and relaxation zone. An ideal place to rejuvenate, find tranquility, and relax after an intense day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,405 reviews

Customer review rating 1.0/5

Nafae A. C. Business - Confirmed reviews ALL

Dear Ms. C., Thank you for sharing your feedback with us. We would like to clarify that the beverages provided in the Executive Room are offered as a complimentary welcome amenity upon arrival and are therefore not replenished daily during the stay. However, upon request, our team would of course have been happy to provide additional beverages. At the same time, we are sorry to hear that the room servicing did not meet your expectations. Thank you for bringing this to our attention, your comments regarding the housekeeping service have been shared with our Housekeeping Team for further review. Whenever any aspect of the room requires attention, we strongly encourage our guests to contact our Reception Team, available 24/7. This gives us the opportunity to react immediately and arrange the necessary assistance while the guest is still with us. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfying experience during a future stay. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

David V. Couples - Confirmed reviews ALL

Dear Mr. David, Thank you very much for sharing your feedback about your stay at Novotel Kraków Centrum. We are delighted to hear that you enjoyed your spacious room with its views over Kraków and the Vistula River. It is especially rewarding to know that Sonia made such a positive impression and was able to assist you during your stay. We will be pleased to share your kind words with her. We are also glad that you appreciated our breakfast selection, the friendliness of our bar and restaurant team, and the cleanliness of your room. At the same time, thank you for your comments regarding the evening menu. Guest feedback is invaluable and helps us continuously improve our services. We hope to have the pleasure of welcoming you back in the future. Kind regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Traci A. Friends - Confirmed reviews ALL

Dear Traci, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our great location, comfortable beds, and excellent breakfast. Your kind words about our team mean a lot to us. It is truly rewarding to know that our warm and helpful service helped make your stay even more enjoyable. Personally, I would like to thank you for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back very soon! Warm regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Dolores G. Friends - Confirmed reviews ALL

Dear Ms. Dolores, Thank you so much! We’re delighted to hear that you enjoyed the spacious room and comfortable bed. It was a pleasure having you with us, and we’re so glad we could provide you with a comfortable stay during your pilgrimage. We hope to welcome you again in the future! Magdalena Zych Novotel Kraków Centrum

Customer review rating 4.5/5

Sophie C. Solo - Confirmed reviews ALL

Dear Sophie, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the comfort and style of our hotel, as well as our convenient location close to Kraków Old Town. It is also lovely to know that you appreciated the attentive service and our hotel amenities. We hope to have the pleasure of welcoming you back to Kraków in the future! Magdalena Zych Novotel Kraków Centrum

Dear Ms. C., Thank you for sharing your feedback with us. We would like to clarify that the beverages provided in the Executive Room are offered as a complimentary welcome amenity upon arrival and are therefore not replenished daily during the stay. However, upon request, our team would of course have been happy to provide additional beverages. At the same time, we are sorry to hear that the room servicing did not meet your expectations. Thank you for bringing this to our attention, your comments regarding the housekeeping service have been shared with our Housekeeping Team for further review. Whenever any aspect of the room requires attention, we strongly encourage our guests to contact our Reception Team, available 24/7. This gives us the opportunity to react immediately and arrange the necessary assistance while the guest is still with us. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfying experience during a future stay. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

David V. Couples - Confirmed reviews ALL

We stayed in a very large room with a spacious balcony which overlooked Krakow and the Vistula river. Sonia on Reception was brilliant and helped us a great deal. Breakfasts were very good which lots of lively food available. We found it hard to select items to eat from evening meal menu. Bar staff and evening waiters were very friendly and most helpful. Breakfast time the staff were good but by nature of buffet had little interaction with them. Rooms were well cleaned and serviced daily. We had a very relaxing stay. Location good. Tram stop outside hotel.

Dear Mr. David, Thank you very much for sharing your feedback about your stay at Novotel Kraków Centrum. We are delighted to hear that you enjoyed your spacious room with its views over Kraków and the Vistula River. It is especially rewarding to know that Sonia made such a positive impression and was able to assist you during your stay. We will be pleased to share your kind words with her. We are also glad that you appreciated our breakfast selection, the friendliness of our bar and restaurant team, and the cleanliness of your room. At the same time, thank you for your comments regarding the evening menu. Guest feedback is invaluable and helps us continuously improve our services. We hope to have the pleasure of welcoming you back in the future. Kind regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Traci A. Friends - Confirmed reviews ALL

The hotel is in a great location and the staff is lovely - so warm and helpful. The beds are very comfortable and the breakfast is excellent

Dear Traci, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our great location, comfortable beds, and excellent breakfast. Your kind words about our team mean a lot to us. It is truly rewarding to know that our warm and helpful service helped make your stay even more enjoyable. Personally, I would like to thank you for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back very soon! Warm regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Dolores G. Friends - Confirmed reviews ALL

I was on a pilgrimage with the 206 tour group from the United States in conjunction with EWTN’s Women of Grace, and we could not have been provided with better accommodations.

Dear Ms. Dolores, Thank you so much! We’re delighted to hear that you enjoyed the spacious room and comfortable bed. It was a pleasure having you with us, and we’re so glad we could provide you with a comfortable stay during your pilgrimage. We hope to welcome you again in the future! Magdalena Zych Novotel Kraków Centrum

Customer review rating 4.5/5

Sophie C. Solo - Confirmed reviews ALL

A comfortable and stylish hotel within easy reach of Krakow Old Town. Attentive service and excellent hotel amenities

Dear Sophie, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the comfort and style of our hotel, as well as our convenient location close to Kraków Old Town. It is also lovely to know that you appreciated the attentive service and our hotel amenities. We hope to have the pleasure of welcoming you back to Kraków in the future! Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Zsofia M. Families - Confirmed reviews ALL

Very good location, nice, comfortable and clean hotel, friendly staff

Dear Ms. Zsofia, We’re thrilled to hear that you had a pleasant experience with us! Thank you for your kind review. It was a pleasure having you here, and we would be delighted to welcome you back anytime! Magdalena Zych Novotel Kraków Centrum

Customer review rating 4.5/5

Jennifer P. Business - Confirmed reviews ALL

Great location, very clean and great food!

Dear Ms. P., Thank you very much for your excellent rating and lovely feedback! We are delighted that you appreciated our convenient location, cleanliness, and especially the food during your stay. It is wonderful to know that you had such a positive experience, and we hope to have the pleasure of welcoming you back on your next visit to Krakow! Oktawia Smoter, Guest Experience Specialist

Customer review rating 3.0/5

Bhav K. Friends - Confirmed reviews ALL

I was told by my fiancé that she had planned a surprise for me on the date I was staying the hotel with staff member confirming to organise but this did not happen. So was a little disappointed.

Dear Mr. K., Thank you for sharing your feedback. We are pleased that you appreciated our location, the cleanliness of your room, and the friendliness of our team. At the same time, we are very sorry to hear that the surprise arranged for your stay was not prepared as expected. We completely understand how disappointing this must have been, especially as it was meant to make your stay and this special occasion more memorable. This is certainly something we would like to look into further with our team. We sincerely apologize for the disappointment and appreciate you bringing this to our attention. Oktawia Smoter Guest Experience Specialist

Customer review rating 5.0/5

Blake W. Business - Confirmed reviews ALL

I always stay at the Novotel Centrum in Krakow for business travel. There are so many positive ways to measure my experiences. From the excellent location to the always fantastic staff, my stays are nothing short of perfect. The hotel is always clean and feels luxurious. It’s worth noting again that every interaction I’ve had with a staff member has been top notch. I recently tried the laundry service and my clothes arrived on time and clean. I’ve also used their tour booking service to see sites in the area. The process was so easy and I was picked up from the hotel. Overall, every one of my many stays in the Novotel Centrum Krakow has been a perfect 10/10 experience.

Dear Mr. W., Thank you so much for your wonderful review and for continuing to choose us whenever your business travels bring you to Krakow. It means a great deal to us to know that, after so many stays, we continue to provide you with a consistently positive experience. We are especially delighted by your kind words about our team. Knowing that every interaction has been welcoming and helpful is one of the best compliments we could receive. We are also pleased that our laundry and tour booking services made your recent stay even more convenient. Thank you for your continued trust and loyalty we look forward to welcoming you back for many more 10/10 stays in Krakow! Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.0/5

Kwok W. C. Families - Confirmed reviews ALL

Excellent location of the hotel about 10 minutes walk away from Wawel Castle and old town square. My room is big and the bathroom is great too. Breakfast is OK not spectacular. Check in is excellent as I was able to get my room very early for my stay but the house keeping needs improvement as it's very slow and late in the day.

Dear Mr. Kwok, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location, spacious room and bathroom, and that our early check in made your arrival more convenient. We also appreciate your honest comments regarding breakfast and housekeeping. We are sorry that the housekeeping service was slower than expected during your stay. Your feedback is very valuable to us, and we will share it with our team to help us improve our service and ensure a more comfortable experience for our guests. We hope to have the pleasure of welcoming you back in the future! Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Jo D. Families - Confirmed reviews ALL

We arrived as a family of 4 for a city break and immediately upon setting foot in the hotel were sure we had made the right choice in booking the Novotel. The staff were superbly attentive, the rooms wonderful, every ask was met with a smile and nothing was too much. We made use of the bar, the restaurant for an evening meal, the gym, the spa, the pool, the breakfast selection was wonderful and always hugely attentive and helpful staff! The cocktails in the bar were also delicious! Agnieszka in the restaurant at breakfast one morning during our stay was especially helpful and put our 2 young children at ease, who can be a bit apprehensive in new situations. I would highly recommend the hotel. The room was amazing, the shower powerful, spacious rooms, the bath relaxing, the views magical over the Wistla river, we could even see the dragon breathing fire from our room! The location is also perfect. If you are deliberating, just book!

Dear Jo, Thank you so much for your wonderful and detailed review! We are absolutely delighted to hear that you and your family had such a memorable stay with us. It is fantastic to know that you enjoyed so many aspects of your visit, from our spacious rooms and beautiful views over the Vistula River to the breakfast, restaurant, bar, pool, spa and gym. We are especially pleased that our team made you feel so welcome and that nothing was too much trouble during your stay. We will be sure to share your kind words with Agnieszka. We are particularly happy to hear that she made your children feel comfortable and at ease creating a warm and welcoming atmosphere for our youngest guests is very important to us. And seeing the Wawel Dragon breathing fire from your room must have been a truly special Kraków experience! Thank you once again for your recommendation. It was a pleasure to welcome your family, and we very much hope to see you all again on your next visit to Kraków. Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Ilze S. Families - Confirmed reviews ALL

We stayed at Novotel Krakow Center with our two children and were pleasantly surprised. The service was excellent, the room was modern, comfortable, and very clean. We also loved the family-friendly amenities, especially the playroom, swimming pool, and sauna. Overall, we were very happy with our stay and would definitely recommend it to families.

Dear Ms. Ilze, Thank you very much for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us and that you were pleased with the service, as well as the modern, comfortable, and clean room. We are so pleased to know that you and your children had such a positive experience with us. It is wonderful to hear that you enjoyed the comfort and cleanliness of your room, as well as the service provided by our team. We are especially happy that the swimming pool, sauna, and playroom were a hit with your family. Creating a welcoming and enjoyable experience for families is very important to us. Thank you also for recommending our hotel. We would be delighted to welcome you and your family back to Kraków for another memorable stay! Magdalena Zych Novotel Kraków Centrum

Customer review rating 3.5/5

Liri S. Business - Confirmed reviews ALL

I loved the hotel, the location was perfect for what my trip purpose was. The center could be reached easily from there, as well as the castle. However, I was left to get myself ready dressed for the pool to then be left at the dresser room, lights switched off, without being notified the pool closed at 10 pm. The girl just walked away closed the doors and left, while she clearly saw me standing there ready to go to the pool. Very rude. And then came the restaurant and bar experience. We were left to see the menu, I just wanted drinks and headed for the bar. My friend wanted fries and drinks. He let her stand there order to then tell her go to the bar to order these. And he was not happy with us paying separately. Lastly, why do these people all talk to you in polish, when they clearly know and notice you are not local. Anywhere they would talk to us in polish, despite us being the first to speak and in english. I don’t get it why. Breakfast was fine. I liked it. A nice variety of foods. Room was clean and spacious enough.

Dear Ms. S., Thank you for taking the time to share such detailed feedback. We are pleased that you enjoyed our location and found your room clean and comfortable. At the same time, we are sorry that several interactions during your stay affected your overall experience. In particular, we regret the situation at the wellness area and that the closing time was not communicated to you in a more attentive manner. Your comments regarding the service at our restaurant and bar have also been shared with the relevant Management Team for review. We are equally sorry that the way our team communicated with you made you feel uncomfortable. Providing welcoming and attentive service to our international guests is extremely important to us, and we appreciate you bringing this impression to our attention. Thank you again for your constructive comments. We hope that during a future visit to Krakow we will have the opportunity to provide you with a much more positive experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Louise F. Families - Confirmed reviews ALL

Absolutely loved coming here pool was lovely, gym was good. Good location great view of the river and side view of castle. We will be coming back. Miss krakow already. The only thing I couldn’t use is the espresso machine I should have asked.

Dear Ms. Louise, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our pool, spa, gym and convenient location, as well as the beautiful views of the Vistula River and the castle. It is lovely to know that you are already missing Kraków and that you are planning to come back we will be very happy to welcome you again! We are sorry to hear that you had some difficulty using the espresso machine. Please don’t hesitate to ask our team next time; we will be more than happy to help. Magdalena Zych Novotel Krakow Centrum

Customer review rating 4.5/5

Efrat M. Families - Confirmed reviews ALL

Large rooms, great location, very good service, children are being spoiled. Recommend highly

Dear Mr. Efrat, Thank you for your kind words regarding your recent stay at Novotel Krakow Centrum. We are delighted to hear that you appreciated the spacious accommodations, our prime location, and the attentive service provided by our team. It is particularly heartwarming to know that your children felt special during their time with us. We truly value your recommendation and look forward to welcoming you back in the future. Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.0/5

Eduardo V. Couples - Confirmed reviews ALL

Everything was nice, specially the staff were extremely helpfull and nice but we spent 2 days without AC and one day the room was not looked after so that did not made the stay perfect, otherwise it was pretty good.

Dear Mr. V., Thank you very much for sharing your feedback with us. We are delighted that you appreciated our location, spacious rooms and, above all, the friendliness and helpfulness of our team. At the same time, we are sorry that some aspects of your room comfort and housekeeping service prevented your stay from being perfect. Whenever something affects your comfort, we strongly encourage you to contact our Reception Team, available 24/7. This gives us the opportunity to react immediately, arrange assistance and find the best possible solution while you are still with us. We truly appreciate your positive words and hope to have the pleasure of welcoming you back for an even better stay next time. Oktawia Smoter Guest Experience Specialist

Customer review rating 5.0/5

Stanislav S. Families - Confirmed reviews ALL

Nice hotel with superb location and excellent service.

Dear Mr. s., Thank you so much for your wonderful review and recommendation! We are delighted that you enjoyed our location and, above all, the service provided by our team. Your kind words mean a lot to us. We hope to have the pleasure of welcoming you back on your next visit to Krakow! Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.0/5

Maria A. G. A. Families - Confirmed reviews ALL

We loved the swimming pool and kids playground. Room confortable but matrass very soft for us, and there was something in tne air or dust from the carpet that made us sneeze sometimes. Anyway it was a good quality price ratio and we would go back

Dear Ms. G. A., Thank you very much for sharing your feedback with us! We are delighted that you and your family enjoyed our swimming pool and children’s area, as well as the comfort of your room. It is especially nice to hear that you found your stay to offer good value and that you would choose to return. We also appreciate your comments regarding the bed comfort and room maintenance. Your observations have been shared with the relevant teams for further attention. We look forward to welcoming you and your family back on your next visit to Krakow! Oktawia Smoter Guest Experience Specialist

Customer review rating 4.0/5

Stamatios P. Families - Confirmed reviews ALL

Very helpful staff, nice location, breakfast was ok. The cleanliness of the room should be improved: a lot of dust, the sofa has never been cleaned from dust.

Dear Mr. P., Thank you very much for sharing your feedback with us. We are pleased that you appreciated our helpful team and convenient location. At the same time, we are sorry that the cleanliness of your room did not fully meet your expectations. Your comments have been shared with our Housekeeping Team for further attention. Whenever anything regarding the room affects your comfort, we strongly encourage you to contact our Reception Team, available 24/7. This allows us to react immediately and arrange additional housekeeping assistance while you are still with us. Thank you again for your valuable comments, and we hope to welcome you back for an even better experience. Oktawia Smoter Guest Experience Specialist

Customer review rating 5.0/5

Matthew G. Families - Confirmed reviews ALL

We had a very pleasant stay overall. The accommodation was comfortable, well located, and provided everything we needed for an enjoyable visit.

Dear Mr. Matthew , Thank you for taking the time to share your positive experience at Novotel Krakow Centrum. We are delighted to hear that you found your stay comfortable and enjoyed our prime location, as well as the amenities we provide. Your feedback motivates us to continue delivering exceptional service to our guests. We are looking forward to see You again! Kind regards, Anna Pasternak Guests Experience Specialist

Other web-users rate our hotel

  • 1,390 reviews 9.3/10 Location
  • 1,376 reviews 7.8/10 Room
  • 1,618 reviews 9.1/10 Service
  • 21 reviews 3.3/10 WiFi
  • 974 reviews 9.4/10 Breakfast
  • 866 reviews 8.6/10 Food
  • 528 reviews 8.3/10 Cleanliness
  • 405 reviews 7.5/10 Pool

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