Novotel Krakow Centrum

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Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,135 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

  • KRAKOW GLOWNY RAILWAY STATION:  2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS:50.054624, 19.925911

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our accommodation(s)

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,135 reviews

TripAdvisor Rating  4.5/5  2,402 reviews

Certificate of excellence 2022

Very clean people very helpful and kind

Customer review rating 5.0/5

Brian L. Solo - Confirmed reviews ALL

Had a very nice stay I would recommend this hotel

Dear Brian, Thank you for taking your time to share your positive feedback regarding our hotel. I will share your kind words with our hotel staff. Hope to see you once again in Krakow! Best regards, Aleksandra Danek Front Office Ibis Krakow Centrum

Good location, very central

Customer review rating 4.0/5

Alain Families - Confirmed reviews ALL

Very happy, except it was too hot in the room with impossibility of regulating the air conditioning..

Well located, good stay, excellent service

Customer review rating 5.0/5

S. Couples - Confirmed reviews ALL

I really enjoyed the stay. We waited for our room about half an hour but got a better room to compensate that which was a nice touch!

Dear Guests, Thank you for taking your time to share your positive feedback regarding our hotel. I apologize for the situation regarding the rooms not being ready on time, but thank you for your patience and understanding. I will share your kind words with our hotel staff. Hope to see you once again in Krakow! Best regards, Aleksandra Danek Front Office Novotel Krakow Centrum

Not the usual novotel experience could have been better

Customer review rating 3.5/5

Venkat R. Families - Confirmed reviews ALL

Good location and breakfast variety. In general standard novotel facilities which is good. But the room service was below par, shower gel replacements, towel replacements weren't proper like novotel standards.. on a day, the room make up wasn't done till 5pm. Parking is very expensive and you don't get a slot in the weekends. Parking shared with a 2 star ibis hotel.

Dear VENKATRAGHAVAN S., We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Wsół Front Office

Very good option for family city break

Customer review rating 4.0/5

Femka Families - Confirmed reviews ALL

Really nice experience. Simple & comfortable. Perfect spot for sightseeing.

Good stay but the breakfast wasn't the best experience

Customer review rating 3.5/5

Allan C. Solo - Confirmed reviews ALL

I was overall very pleased with my stay at Novotel Krakow centrum. I arrived late in the evening, close to midnight, and it went smooth as I had done the check-in before arrival. Friendly staff as it was throughout my stay. Room was big and clean, and beds provide some good night's sleep. The hotel is located very close to the river, and a short walk from the old city center and other interesting places to see. I used both the pool and the fitness. Pool area was great with a nice pool and a whirlpool. Fitness was well equipped whether you are interested in cardio, lifting weights or doing yoga. The only downside is breakfast. It was very chaotic while I stayed there. The stations aren't well placed and there weren't knives to cut the bread, so you have to use your butter knife. The options was a bit off, like there wasn't bacon but you could get smoked mackerel. Also as I travelled alone, so I order to hold the table I lay a book at the table. The last morning when I came back to the table after a minute, I found the book was gone and someone else was sitting at my table. Turned out the staff had removed my book. Thinking that this was the correct thing to do is beyond me. I got help from another staff whom quickly recovered the book. Overall it was a good stay but should be aware that there seems to be many staying with children, so if you don't like that, it's worth taking into consideration.

Good location but disappointing breakfast

Customer review rating 3.5/5

Wonseok Families - Confirmed reviews ALL

Good location, kind reception but breakfast was a bit disappointing.

As usual: great stay!

Customer review rating 5.0/5

P. A. A. M. Families - Confirmed reviews ALL

Thanks to all the staff for the great welcome. Special thanks for the personnalized welcome card’ the chocolats and the prosecco: i really appreciated. We (my son and i) feel very good in your hotel See you next time. m. and Antoine P..

Customer review rating 3.5/5

Sahar G. Families - Confirmed reviews ALL

Thank you for your poll. We had a good stay at your hotel but I need to remind you of a few drawbacks. Bathroom sink: water would collect inside and would not drain easily. Liquid soap is healthier and more economical than solid soap. The plates and glasses were not very clean at breakfast and unfortunately smelled bad. The carpet on the floor needed to be washed. kind regards.

Pretty central location, near the attractions but still away from the noise.

Customer review rating 3.5/5

Rk Families - Confirmed reviews ALL

Satisfactory. Good Value for money.

Nice location, clean, new, nice design, friendly staff.

Customer review rating 4.0/5

Erling C. Couples - Confirmed reviews ALL

Stayed 4 nights, and happy with everything.

Dear Erling, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Wsół Front Office

Great Stay

Customer review rating 4.5/5

Kev S. Families - Confirmed reviews ALL

Great hotel , good location to town. good for families with small children.

Dear Kevin, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Wsół Front Office

Clean, comfortable and central

Customer review rating 4.5/5

Dean Families - Confirmed reviews ALL

A very clean and pleasant stay, with good leisure facility as well. The twin room had two double beds and which were very comfortable in a large standard room. The buffet breakfast bar was large, with a very extensive range of foods. The hotel is very central, with an approximate 15 minute walk to the main square, and there are plenty of takeaways and restaurants nearby.

Dear Dinesh H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aleksandra Danek Front Office Novotel Kraków Centrum

Well located 15 minute walk to town centre and main train station. Tram just across road

Customer review rating 4.5/5

A. Families - Confirmed reviews ALL

Hotel staff very helpful . Room service excellent everything clean and changed every day. Bed very comfortable. Only 2 teabags left in room but didn't matter as I always bring my own . Overall very satisfied

Dear Laycock, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Wsół Front Office

Good stay

Customer review rating 5.0/5

Ihor Solo - Confirmed reviews ALL

Good service, convenient location. Very good customer service. Fitness service is very good. Very good breakfast.

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aleksandra Danek Front Office Novotel Kraków Centrum

Very well Located Beautiful view on Castle and River Wisla ;)

Customer review rating 5.0/5

Wojciech Business - Confirmed reviews ALL

Well placed hotel with nice view and good food and Welness ;) Pool , Sauna in the centre of Cracow .. Everywhere is close (walking distance to Castle, Kazimierz and old town ..

Szanowny Panie Wojciechu, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Krakow Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Paulina Wsół Front Office

Overall very good stay

Customer review rating 4.5/5

Padraig Solo - Confirmed reviews ALL

Very clean, friendly staff, good level of English, beautiful selection at breakfast, excellent pool and gym facility. Maybe a little further from the old town than what I had expected, but not really an issue for me.

Dear PADRAIG L., Thank you for taking the time to share your feedback with us especially such a positive one. I'm also thankful for your kind words - the lady working at the night shift that day was me, your review really made my day! We hope to welcome you back to our hotel very soon! Sincerely, Aleksandra Danek Front Office Novotel Kraków Centrum

Never book again

TripAdvisor rating 1.0/5

vladislav2022 Families - TripAdvisor review

The room was booked for 2 adults and one child. 1) Room was not prepares properly: towels and bath accessories were prepares only for 2 persons. The bad for child and even accessories for bad were not prepared. 2) There were no minibar fridge in the room. I asked hotel staff and it was very fanny. The first version is that is in the room despite the fact that it was not there. The second version that it is not foreseen. After some discussions they brought it to the room. 3) I asked at the reception that I would like to have one payment for room, dinner and parking. The lady told yes, ok. By The end credit line for the restaurant was not opened and I spent time to check why. Conclusion: the most unprofessional Novotel I have seen in my life. But in the same time the food in the restaurant was very good and restaurant staff was very kind and professional.

Dear Mr. Vladislav, Thank you very much for taking the time and share your comments regarding your recent stay in our hotel. We very much appreciate and value every opinion as we constantly strive to improve our service and keep it high quality. In the name of entire hotel team please let me express my sincerest apologies for all the inconveniences that occurred during your stay. Every single day our team is committed trying to prepare all the services perfectly, so the above problems were an exception and obviously should not have happened. Please let me explain, that on your arrival day we struggled with a system recovery after a sudden breakdown. We upgraded your room to an executive one with Castle and river view but our communication failed that is why room was not prepared as it should have been. We did not notice the change in the system on time, we was not conscious of that- which was our mistake, and prepared everything after your arrival. We kindly inform that to open the room charge the credit card authorization is required in the system, that is why the restaurant bills could not been transferred. We are happy that our restaurant service met your expectations, we are glad that the free voucher for a dinner which we offered you improved your stay at least a bit. Thank you again for your feedback and we hope that you will give us a chance to host you again in near future to provide the best service. We are very sorry again for all the inconvenience. We are looking forward to see you in Novotel Kraków Centrum! Best regards, Marcelina Kozioł Guest Experience Manager

Good value for money

TripAdvisor rating 5.0/5

MystiqueStudios Business - TripAdvisor review

Received a warm welcome along with the welcome drinks and it was a nice feeling with friendly staff. Enjoyed the drinks and food as always at Novotel. Located just across the castle and about 10 min walk to old town this is one good location indeed.

Dear Guest, Thank you for sharing your opinion :) We hope to welcome you again in nearest future! Regards, Damian Bas Hotel Manager

The 'Feel at Home' Hotel

TripAdvisor rating 5.0/5

Jan_Darski Business - TripAdvisor review

I have visited this hotel numerous times over last several years and I always felt welcome. Even if some things weren't initially as expected, everything was ironed out without undue hesitation and stress. The personnel are outstanding.

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