Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,841 reviews

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Novotel Krakow Centrum - Image 1
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UL. Tadeusza Kosciuszki 5, 30-105 KRAKOW, Poland

Description

ALLSAFE approved hotel

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

Our accommodation(s)

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Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Telephone
Fax +48 12 299 29 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,841 reviews

TripAdvisor Rating  4.5/5  2,443 reviews

Certificate of excellence 2023

Good location, but old and visibly used furniture

Customer review rating 2.0/5

Marco Business - Confirmed reviews ALL

Room was cold and furniture was very old and with scratches on toilet door

Great location near the Wawel Castle.

Customer review rating 5.0/5

Weronika Solo - Confirmed reviews ALL

Comfortable rooms, the best service and people who work in hotel are amazing professionals

Dear Weronika! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services and staff, it's really motivating! I will pass Your kind words to our Weronika, I'm sure it will brighten her day! It was a pleasure to host You and we are looking forward to do it again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

Great Location

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Good service, flexibility.

Dear Mr. Ihor! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services and staff, it's really motivating! We are looking forward to host You again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

A mistake was made in the booking and despite ringing immediately after I lost the money.

Dear IVANNA P., Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the additional charges, we would like to clarify that they are related to a reservation that was originally booked for January and later moved to November. To provide further details and address any concerns you may have, we invite you to contact us via email. Please feel free to reach out to us at H3…, and we will be more than happy to provide any necessary explanations and assistance. Sincerely, Magdalena, Guest experience Manager

Not a Novotel

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

This hotel is below standard. Badly insulated. It is as if the window is still open when it is fully closed. The roadworks going on in front of the hotel make it impossible to sleep from 6 am and to wrok in the room. The breakfast is far below standard. It all looks good, particularly the diversity. But the quality is low. Eggs are always cold (I stayed three days), fruit juice tastes like a chemical product, .. . There must be better hotels in Krakow.

Dear ALAIN D., Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand the challenges posed by the roadworks in front of the hotel and the associated noise disturbances. Please be assured that we are actively working to address this issue and minimize any impact on our guests' comfort. We appreciate your understanding as we navigate through this external factor beyond our control. Your observations about breakfast are concerning, and we appreciate you bringing them to our attention. We will be conducting a thorough review of our breakfast offerings to enhance both the variety and quality of the items provided, including addressing issues with the temperature of the eggs and the taste of the fruit juice. We hope you might reconsider staying with us in the future, allowing us the opportunity to provide you with the high standard of service that we strive for. Sincerely, Magdalena, Guest experience Manager

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Other web-users rate our hotel

  • 1,120 reviews 9.2/10 Location
  • 1,118 reviews 8/10 Room
  • 1,313 reviews 9.4/10 Service
  • 18 reviews 8.3/10 WiFi
  • 952 reviews 9.4/10 Breakfast
  • 372 reviews 8.1/10 Cleanliness
  • 341 reviews 7.4/10 Pool
  • 153 reviews 7.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.