Novotel Krakow Centrum Hotel 4 stars

Customer review rating 4.5/5 6,311 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Krakow Centrum
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105
krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY RAILWAY STATION :  2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911

Our accommodation(s)

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Standard Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 beds

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 queensize bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Non contractual photo

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 146

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,311 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,357 reviews

With a view on the Wawel Hill.

Customer review rating 4.5/5

Tomasz Business - 22/11/2020 Confirmed reviews ALL

Reasonable breakfast, taking into account pandemic conditions. Scattered information on opening hours of the pool. Room service on request with 2 hours delay and extra 2 hours of septic smell in the room. Short but solid restaurant menu.

Szanowny Panie Tomaszu, Dziękujemy za poświęcony czas oraz pozytywną opinię. Dbanie o bezpieczeństwo i komfort naszych Gości to priorytet pracowników hotelu Novotel Kraków Centrum. Cały nas zespół dokłada wszelkich starań, aby jakość naszych usług była na najwyższym poziomie szczególnie w tak trudnych dla nas czasach i panującym reżimie. Przepraszam również za wszelkie niedogodności napotkane podczas Pana pobytu. Pana opinie pozwolą nam na uniknięcie podobnych sytuacji w przyszłości. Jeszcze raz dziękujemy za wybór naszego hotelu i do zobaczenia mam nadzieję, że wkrótce. Z poważaniem, Anna Mida Dyrektor Operacyjny

Good stay

Customer review rating 4.5/5

Witold G. Business - 15/11/2020 Confirmed reviews ALL

Everything was ok. According to government regulations meals must be taken to the room and there wasn’t room-service. But after all it was a pleasant journey and good accommodation.

Szanowny Panie Witoldzie, Dziękujemy za poświęcony czas oraz pozytywną opinię. Dbanie o bezpieczeństwo i komfort naszych Gości to priorytet pracowników hotelu Novotel Kraków Centrum. Cały nas zespół dokłada wszelkich starań, aby jakość naszych usług była na najwyższym poziomie szczególnie w tak trudnych dla nas czasach i panującym reżimie. Jeszcze raz dziękujemy za wybór naszego hotelu i do zobaczenia mam nadzieję, że wkrótce. Z poważaniem, Anna Mida Dyrektor Operacyjny

all ok, particulary the people in the reception and in the bar

Customer review rating 4.5/5

Rafael L. Business - 05/11/2020 Confirmed reviews ALL

Always very kind with the company people

Dear Rafael L. Cano, Thank you for writing your opinion about our hotel and services. We are very pleased to read your so positive feelings about last stay in our hotel. We guarantee that we will make every effort with your next stay was also satisfactory. Sincerely, Anna Mida Operation Manager

Great location

Customer review rating 4.5/5

Hubert Families - 25/10/2020 Confirmed reviews ALL

Fantastic location, reasonable price and very friendly staff.

Dear Hubert F., Thank you for your review! We are pleased that you enjoyed your stay in our hotel. Indeed we have a great location in the city center. I am delighted to hear that you found the hotel of excellent value for money and I really appreciate your opinion about our staff. We hope to welcome you back to the hotel in the near future. Sincerely, Anna Mida Operation Manager

Meets expectations

Customer review rating 4.5/5

Dmitrii Solo - 24/10/2020 Confirmed reviews ALL

Satisfying

Dear Dimitrii R., Thank you for your time to write positive review! It has been a pleasure for us to have you as our guest and we hope that we can welcome you again in the future! Sincerely, Anna Mida Operation Manager

Satisfied with stay

Customer review rating 4.5/5

Anonymous Friends - 16/10/2020 Confirmed reviews ALL

We had a good time in your hotel and we used all your facilities.

Dear Karl Friedrich L., We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Operation Manager
Customer review rating 4.5/5

Anonymous Couples - 14/10/2020 Confirmed reviews ALL

Overall a great hotel, but a few issues need addressing: I am an ALL Platinum card holder (card #308103 4 … 3) When I arrived I was not offered a room upgrade and I received no welcome gift, although both are part of the perks offered to Platinum card holders. Breakfast buffet was great, but the staff that take the orders spoke very little English and it made the process of getting a plate of food last unnecessary long. Please get some staff that speak English for this position. All the staff were extremely smiling and helpful. Pool hours from 1630 only is too little - please re-open the pool in the morning too or maybe all day? We came not for work but to relax and enjoy ourselves and could have used a few more hours in the pool if it had been open.

Dear Jan Broe Pedersen, Thank you for your time to give us your opinion, which is very important for us. I regret that your stay may have been less to your exceptation in some area. Please accept my apologise for not correct welcome you as our Platinium guest. Make sure that I already take a proper measure to avoid that situation in future. Please rest assured that your comments have been shared with the team in an effort to improve hotel standards. It was pleasure to welcome you as our guest and we sincerely hope that we can welcome you back soon. Sincerely, Anna Mida Operation Manager

Enjoyable Stay

Customer review rating 4.5/5

Abbie Solo - 10/10/2020 Confirmed reviews ALL

Friendly staff Comfy rooms Good facilities Breakfast & dinner both very enjoyable

Dear Mrs. Karen, Thank you for your review after stay with us. We are pleased that you enjoyed your stay in our hotel. Im delighted to hear your kind words about our rooms and staff. Thank you for choosing our hotel and I hope that you have opportunity to come and stay with us again. Sincerely, Anna Mida Operation Manager

Good location

Customer review rating 4.5/5

Katie F. Friends - 05/10/2020 Confirmed reviews ALL

We chose this hotel for its amenities and it’s location but found that the staff also were a great asset and provided us with location information, a great service and smiles.

Dear Katie F., Thank you for positive 5-star review. I'm pleased to read your kind words about out hotel staff. It has been a pleasure for us to have you as our guest and we hope that we can welcome you again in future. Sincerely, Anna Mida Operation Manager

Amazing

Customer review rating 4.5/5

Weronika Solo - 28/09/2020 Confirmed reviews ALL

The hotel is in a great location and has easy access to the airport and city centre. All the staff were extremely professional, friendly and always willing to help with everything. The rooms were also very clean and with a great view.

Szanowna Pani Weroniko bardzo dziękujemy za czas, który poświęciła Pani na napisanie opinii i za mocne 100! Cieszę się, że podobał się Pani pokój, jego czystość i lokalizacja hotelu oraz, że doceniła Pani profesjonalizm naszego zespołu. Jeszcze raz dziękujemy za pozytywną opinię, która jest motywacją dla całego zespołu. Do zobaczenia mam nadzieję, że wkrótce. Z poważaniem, Anna Mida Dyrektor Operacyjny

Excellent location, really friendly staff.

Customer review rating 4.5/5

J M. Couples - 24/09/2020 Confirmed reviews ALL

Had an excellent few days City break and the Novatel made it a treat break.

Dear Jamie M., Thank you very much for your feedback. I am happy that you like hotel location and appreciate our staff service. I am really sorry that our breakfast buffet did not meet your expectations. Could you share with me in which area we should improve buffet. Your additional comment helps us improve our standard. Thank you once more for stay with us. I hope we will see you in near future. Sincerely, Anna Mida Operation Manager

Fantastic Hotel.

Customer review rating 4.5/5

David Friends - 23/09/2020 Confirmed reviews ALL

Really enjoyable. Lovely staff. Beautiful rooms. Nice breakfast and great facilities including gym and swimming pool.

Dear David M., Thank you for taking the time to send us your feedback. It is really great to hear that you found the hotel as a great place to stay. I'm happy that you like our breakfast and you found our staff to be very friendly. It was a pleasure to have you as our guest and we sincerely hope we can welcome you again. Sincerely, Anna Mida Operation Manager

Amazing customer service, great location, lovely hotel

Customer review rating 4.5/5

Kayleigh B. Couples - 22/09/2020 Confirmed reviews ALL

From start to finish the staff were exceptional, particular Weronika in The reservations department. All of our needs were met and any queries we had were answered in a timely manner and they were very helpful and efficient. The staff were super helpful and the hotel itself was lovely. The spa treatments were excellent and the hotel location was around 10 mins walk to the main square. One of the best hotel stays I’ve had.

Dear Kayleigh B., Thank you so much for taking the time to post this review. We really appreciate your feedback andwe are pleased to hear that you enjoyed your stay in Cracow. I am really glad to read your kind words about our staff and hotel location. We hope to see you again in the near future. Sincerely, Anna Mida Operation Manager

Enjoyable time

Customer review rating 4.5/5

Richard W. Couples - 21/09/2020 Confirmed reviews ALL

In these strange times where normal life is suspended, it was good to visit somewhere different that was coping well with the new regulations. They were there but not intrusive or unreasonable.

Dear Richard W., Thank you very much for such a wonderful review about our hotel. Most important for us is your satisfaction with your stay at the hotel especially at such difficult time for all of us. We always warmly welcome you again to our hotel. Sincerely, Anna Mida Operation Manager

Great Stay

Customer review rating 4.5/5

Mike Couples - 14/09/2020 Confirmed reviews ALL

Exactly what was advertised. Nice Stay. Would stay again

Dear Michael F., Thank you so much for taking the time to post this review. We really appreciate your feedback. We are pleased to hear that you enjoyed your short stay in Cracow. We hope to see you again in the near future. Sincerely, Anna Mida Operation Manager

Loved our stay

Customer review rating 4.5/5

Rhonda Friends - 12/09/2020 Confirmed reviews ALL

The hotel is beautiful, the staff is wonderful and I will definitely be back.

Dear Rhonda H., Thank you for your review! We are pleased that you enjoyed your stay in our hotel. I am delighted to hear that you found the hotel beautiful and I really appreciate your opinion about our staff. We hope to welcome you back to the hotel in the near future. Sincerely, Anna Mida Operation Manager

Well located

Customer review rating 4.5/5

Rhys Families - 06/09/2020 Confirmed reviews ALL

A pleasant stay. Great breakfast. Lovely bar across the road

Dear Rhys L., We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Operation Manager

Good stay and well located

Customer review rating 4.5/5

Olga Couples - 06/09/2020 Confirmed reviews ALL

Nice and helpful staff. Very good service great atmosphere. Highly recommending this place.

Szanowna Pani Olgo, Jesteśmy bardzo wdzięczni za Pani komentarz dotyczący pobytu w Novotel Krakow Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Anna Mida Dyrektor Opracyjny

Good stay

Customer review rating 4.5/5

Iwona O. Families - 03/09/2020 Confirmed reviews ALL

Clean, comfortable, nice, good breakfast

Szanowna Pani Iwono, Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w Novotel Krakow Centrum Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Anna Mida Dyrektor Operacyjny

Good location.....

Customer review rating 4.5/5

Leszek Families - 31/08/2020 Confirmed reviews ALL

Poor breakfast, the room was quite large, dirty carpet in the corridor, very kind people at the reception desk.

Dear Mr. Leszek, Thank you very much for your feedback. Everyday we try to optimize our breakfast buffet and we read and listen our guest opinions to try to make it better and more comfortable. I am really sorry that our breakfast buffet did not meet your expectations. I will pass all the information that you shared with us to the managers of our hotel. I hope you will give us one more chance to make your experience better and to surprise you with astonishing carpets :) Kind regards, Chrystyna Tkaczenko Guests Experience Specialist

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in krakow