Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,403 reviews

Best price
guarantee
Novotel Krakow Centrum - Image 1
Novotel Krakow Centrum - Image 2
Novotel Krakow Centrum - Image 3
Novotel Krakow Centrum - Image 4
UL. Tadeusza Kosciuszki 5, 30-105 KRAKOW, Poland

Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Swimming pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 beds

Photo out of - Standard Room with 2 beds

Room with two large beds 160x200 cm for max. 2 people. Equipped with WIFI 50" TV, air conditioning, tea and coffee facilities, mini fridge, filtered water, safe and Rituals cosmetics.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Comfortable room with a large bed 160x200, ideal for 2 people. Equipped with WIFI, 50" TV, air conditioning, tea and coffee facilities, fridge, safe and access to filtered water, Rituals cosmetics.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Stylish room with a view of the bend of the Vistula or Wawel Castle. Equipment: WIFI, 50" TV, Nespresso, non-alcoholic beverages, bathroom with shower, bathrobe, slippers and Rituals cosmetics.

  • Views:

    River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern room with Vistula or Wawel Castle view. 160x200 bed and sofa bed. Equipped with: WIFI, 50" TV, Nespresso, non-alcoholic beverages, bathroom with shower, bathrobe, slippers and Rituals cosmetics.

  • Views:

    River side

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Suite

Photo out of - Suite

Apartment offers a living room and a bedroom with a large 160x200 cm bed, a sofa, a mini fridge, a Nespresso machine, bathrobes, filtered water from a dispenser, a bottle of wine, and Rituals toiletries.

  • Views:

    Panorama view or River side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior suite with queen bed, sofa, kitchenette and living room

Photo out of - Junior suite with queen bed, sofa, kitchenette and living room

Apartment offers living room with work area and bedroom with large 160x200 cm bed, sofa, kitchenette, minifridge, Nespresso, bathrobes, filtered water from dispenser, wine bottle, and Rituals toiletries.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Telephone
Fax +48 12 299 29 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 200 rooms
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • 200 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Green area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Wellness by Novotel

  • Covered
  • On site

Wellness by Novotel

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage Additional charge

Sports and leisure

Bike rack facilities Additional charge

  • Nearby

Kayaking Additional charge

  • Nearby

Gym

  • On site

Table tennis

  • On site

Bike rack facilities

  • On site

Boat excursions Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Max Limited Height: 1.99 m / 6.56 ft

  • Parking pricing: 22.70 € 100 PLN Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

NOVO SQUARE LOUNGE BAR

Photo out of - NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Cooking style
International
Accessibility
Accessible service
30-105 Krakow, Poland
Telephone +48 12 299 29 90
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Please note that the hotel pool will be closed from 15.11 to 15.12. The swimming pool (5.6 x 12 m) and jacuzzi are ideal for unwinding after a day packed with experiences. Opening hours: weekdays 6:00–12:00 and 16:00–22:00, weekends 10:00–22:00.

We invite you to the new SPA zone with a sauna, bosun's bucket, sensory shower, and relaxation zone. An ideal place to rejuvenate, find tranquility, and relax after an intense day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,403 reviews

Customer review rating 4.0/5

Marina K. Business - Confirmed reviews ALL

Dear Ms. K., Thank you very much for sharing your feedback and for your lovely rating. We are delighted that you enjoyed a comfortable stay and appreciated our hotel's convenient location near Kraków's Old Town. We also appreciate your comment regarding access to the restrooms. We understand that this may be a minor inconvenience; however, the key card access system is in place to ensure the safety of our guests. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to Kraków for another enjoyable stay! Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Ian K. Families - Confirmed reviews ALL

Dear Ian K., Thank you for your kind words regarding your recent stay at Novotel Krakow Centrum. We are delighted to hear that you enjoyed our prime location, which provides convenient access to the old town and the airport. It is also wonderful to know that your family appreciated our lovely pool. Your satisfaction is our top priority, and we hope to welcome you back for another memorable experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Veronique T. Business - Confirmed reviews ALL

Dear Ms. T., Thank you very much for your lovely feedback and high rating! We are delighted to hear that you enjoyed a comfortable stay and appreciated the friendliness of our team. Knowing that your experience was so positive is truly rewarding for all of us. We hope to have the pleasure of welcoming you back again soon! Oktawia Smoter Guest Experience Specialist

Customer review rating 5.0/5

Michael T. Families - Confirmed reviews ALL

Dear Mr. T., Thank you so much for your wonderful review and perfect rating! Being described as the best and most comfortable Novotel is truly an incredible compliment! We are delighted to know that your stay was such a positive experience and that we made you feel so comfortable. Your kind words mean a great deal to our entire team and motivate us to keep creating memorable experiences for our guests. We look forward to welcoming you back again soon! Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Nicholas G. Business - Confirmed reviews ALL

Dear Mr. G., Thank you very much for your wonderful review. We are delighted that you enjoyed our comfortable rooms, hotel facilities and convenient location. It is especially rewarding to hear such kind words about our team. We will be happy to share your compliments with our colleagues, as their professionalism, helpfulness and warm hospitality are incredibly important to us. Thank you once again for your appreciation. We hope to have the pleasure of welcoming you back to Kraków for another wonderful stay! Oktawia Smoter, G. Experience Specialist

Dear Ms. K., Thank you very much for sharing your feedback and for your lovely rating. We are delighted that you enjoyed a comfortable stay and appreciated our hotel's convenient location near Kraków's Old Town. We also appreciate your comment regarding access to the restrooms. We understand that this may be a minor inconvenience; however, the key card access system is in place to ensure the safety of our guests. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to Kraków for another enjoyable stay! Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Ian K. Families - Confirmed reviews ALL

Perfect for our family stay Easy walk to old town Bus stop to airport just 5 mins walk Lovely pool

Dear Ian K., Thank you for your kind words regarding your recent stay at Novotel Krakow Centrum. We are delighted to hear that you enjoyed our prime location, which provides convenient access to the old town and the airport. It is also wonderful to know that your family appreciated our lovely pool. Your satisfaction is our top priority, and we hope to welcome you back for another memorable experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Veronique T. Business - Confirmed reviews ALL

Impeccable

Dear Ms. T., Thank you very much for your lovely feedback and high rating! We are delighted to hear that you enjoyed a comfortable stay and appreciated the friendliness of our team. Knowing that your experience was so positive is truly rewarding for all of us. We hope to have the pleasure of welcoming you back again soon! Oktawia Smoter Guest Experience Specialist

Customer review rating 5.0/5

Michael T. Families - Confirmed reviews ALL

The most comfortable Novotel

Dear Mr. T., Thank you so much for your wonderful review and perfect rating! Being described as the best and most comfortable Novotel is truly an incredible compliment! We are delighted to know that your stay was such a positive experience and that we made you feel so comfortable. Your kind words mean a great deal to our entire team and motivate us to keep creating memorable experiences for our guests. We look forward to welcoming you back again soon! Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Nicholas G. Business - Confirmed reviews ALL

Great, helpful, professional staff. Lovely rooms and amenities. Great location.

Dear Mr. G., Thank you very much for your wonderful review. We are delighted that you enjoyed our comfortable rooms, hotel facilities and convenient location. It is especially rewarding to hear such kind words about our team. We will be happy to share your compliments with our colleagues, as their professionalism, helpfulness and warm hospitality are incredibly important to us. Thank you once again for your appreciation. We hope to have the pleasure of welcoming you back to Kraków for another wonderful stay! Oktawia Smoter, G. Experience Specialist

Customer review rating 2.0/5

Katerina T. Families - Confirmed reviews ALL

We are a family of four: two adults and two teenagers. Although , when booking, we requested interconnected rooms, or 2 rooms next to each other, we were given 2 rooms on the opposite side of the floor. We spent 4 days like strangers. It was the first hotel that treated us like that. The spa experience was awful too. Kids screaming and playing with balls in the pool, whenever we visited. We’d expect dedicated hours for young kids (e.g. till 18:00) and later in the evening for adults. Thus, everyone would be happy and adults could enjoy some quiet time in the spa area.

Dear Ms. T., Thank you for taking the time to share your feedback following your family stay. We are sorry that the room arrangement did not fully meet your expectations. We would like to clarify that both rooms were located on the same floor. However, as they belonged to different room categories, it was not possible to allocate them next to each other. We understand that staying close together is particularly important when travelling as a family. Our guests' comfort is extremely important to us, and we always encourage guests to contact our Reception team, available 24/7, whenever something does not meet their expectations. Our colleagues are always happy to review the available options and look for a suitable solution whenever possible. We also appreciate your comments regarding the atmosphere in our wellness area. As our hotel welcomes both families with children and guests seeking relaxation, we strive to provide an enjoyable experience for everyone. Your suggestion regarding dedicated swimming pool hours has been shared with the relevant team. Thank you once again for your feedback. We hope to have another opportunity to welcome you and your family for a more comfortable and enjoyable stay. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Sally R. Families - Confirmed reviews ALL

The service was excellent right from booking (lots of questions as was a slightly complex booking with conference and pleasure) through the whole stay Excellent pool Great location next to the beautiful river and castle in the background and short walk to old town

Dear Ms. R., Thank you so much for your wonderful review. We are delighted that you appreciated our team's helpfulness throughout the booking process and your stay. It is especially lovely to hear that you enjoyed our swimming pool and beautiful location near the Vistula River and Wawel Castle. Your kind words mean a great deal to our entire team, and we truly appreciate your recognition! We hope to have the pleasure of welcoming you back to Kraków soon! Oktawia Smoter, Guest Experience Specialist

Customer review rating 3.0/5

Vytautas A. Families - Confirmed reviews ALL

Nobody in reception informed about limited sauna time, for us to figure this out only in the morning in pool area

Dear Mr. A., Thank you for sharing your feedback following your stay with us. We are pleased that you enjoyed a comfortable stay and appreciated our swimming pool. At the same time, we are sorry that the sauna opening hours were not clearly communicated upon your arrival. We understand how important accurate information about our facilities is when planning your stay. Your comments have been shared with our Reception team. Thank you once again for your feedback. We hope to welcome you back for an even more enjoyable experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Peter C. Families - Confirmed reviews ALL

The clean room with comfortable beds was a very promising start upon our arrival. High praise goes to the helpful staff and the wide range of services offerd at the hotel.

Dear Mr. C., Thank you so much for your wonderful review. We are absolutely delighted to hear that your stay exceeded your expectations! It is especially rewarding to know that you appreciated the cleanliness and comfort of your room, as well as the variety of services available at our hotel. Your kind words about our team mean a great deal to us. We will be delighted to share your compliments with our colleagues, as their dedication and genuine hospitality are at the heart of everything we do. Thank you once again for your appreciation. We hope to have the pleasure of welcoming you back to Kraków for another memorable stay! Oktawia Smoter, Guest Experience Specialist

Customer review rating 2.0/5

Noble M. Business - Confirmed reviews ALL

Room was clean and well-maintained. However, the air-conditioning did not appear to work. I queried this with reception who said that air-conditioning had been turned off centrally. However, when the weather outside was around 15 degrees and my bedroom faced the sun all day, my room still became too warm to allow me to sleep properly on any of my four nights. The air-conditioning did not even blow air into the room - you could turn the fan up and it would make a very loud noise, but put your hand by the vent and no air was actually coming through - again I had mentioned this to reception who said they would have someone check, but it is not clear if anyone did as the problem was not fixed. On the first night of my stay, I found the fridge to be stocked with a selection of soft drinks and water. This was not replenished during my stay, which I found disappointing. I queried with reception if this was an oversight with housekeeping, but they were not sure and said they would check. Again, there was no change in the situation. Finally, colleagues and I tried to get a drink from the hotel bar at 11pm on our final night - but were told that the bar was closing. As residents, I don't believe that it is unreasonable to request a drink at 11pm.

Dear Mr. Noble, Thank you for sharing your detailed feedback. We are pleased that you appreciated the cleanliness of your room and our convenient location. However, we are sorry that other aspects of your stay did not meet your expectations. Our guests' comfort is extremely important to us, and we regret that the air-conditioning issue was not resolved despite your reports to Reception. Your comments have been shared with our technical team for further investigation. Regarding the beverages in your room, these are complimentary welcome amenities provided upon arrival and are not automatically replenished during the stay. We apologize if this was not clearly communicated. We also appreciate your comments regarding the bar's closing time and have shared them with the relevant department. Thank you once again for your feedback. We hope to have another opportunity to welcome you and provide a more comfortable experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Elaine M. P. Families - Confirmed reviews ALL

Our stay was wonderful. Clean rooms and hotel. Comfortable beds. Quiet to allow for sleep. And the service was brilliant. Couldn’t fault the hotel and staff at all. Highly recommend.

Dear Elaine, Thank you for your wonderful feedback. We are delighted to hear that you had such a comfortable stay and that you appreciated our clean rooms, comfortable beds, and peaceful atmosphere. It is especially rewarding to know that our team's service contributed to making your visit enjoyable. We truly hope to have the pleasure of welcoming you back again in the future. Kind regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Chris W. Families - Confirmed reviews ALL

Stopped here with family to explore Krakow. From start to finish the hotel and staff were excellent, checking us in, explaining how things worked and when we required assistance booking a hotel for dinner they called and reserved this for us. Nothing too much trouble

Dear Chris, We are delighted to hear that you and your family enjoyed your stay with us while exploring Kraków. It is wonderful to know that our team was able to make your visit comfortable and assist you with arranging your dinner reservation. Your kind words about our staff, cleanliness, facilities, and location mean a great deal to us. We always strive to provide the best possible experience for our guests, and it is rewarding to know that we succeeded during your stay. We look forward to welcoming you and your family back on your next visit to Kraków. Kind regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 4.5/5

Joanne B. Families - Confirmed reviews ALL

Had a lovely stay, room Lovely and breakfast very good

Dear Joanna, Thank you for your lovely review! We are delighted to hear that you had a pleasant city break with us and that you enjoyed your room as well as our breakfast. Knowing that our guests have a comfortable and enjoyable stay is always wonderful to hear. We truly appreciate your kind feedback and hope to welcome you back again for another visit to Kraków in the near future. Kind regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 0.5/5

Dziedzic J. Business - Confirmed reviews ALL

While there was nothing significantly wrong, the overall atmosphere at the hotel felt unwelcoming. On the evenings I wanted to dine in the restaurant, there was no availability, so I was seated in the bar, which was extremely noisy.  The room was spacious and airy, but the air conditioning did not work properly, and the temperature remained too high. I was particularly surprised that a four-star hotel did not provide a hair cup for washing. Guests should not have to check which basic necessities are included with their room. Finally, the check-out experience was disappointing. I had made a provision for dinner at check-in and paid the remaining balance when checking out, but I did not receive an invoice. I only received it later because a system failure interrupted the payment process and prompted the hotel receptionist to contact me. Overall 1/10

Dear Ms. Dziedzic, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased that you appreciated the spaciousness of your room. However, we are truly sorry to learn that your overall experience did not meet your expectations, particularly regarding the atmosphere and the level of comfort during your visit. Creating a welcoming environment where every guest feels comfortable and well cared for is extremely important to us. We regret that this was not the impression you took away from your stay. Regarding the restaurant, room temperature and amenities, we appreciate you bringing these matters to our attention. Our Reception team is available 24/7, and we always encourage guests to contact us whenever something is not quite right. This allows us to investigate concerns, arrange technical assistance or explore alternative solutions while guests are still with us. We sincerely appreciate your feedback, as it helps us identify areas requiring greater attention. We hope to have another opportunity to welcome you and provide a much more positive and comfortable experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 3.5/5

Patrick H. Business - Confirmed reviews ALL

Good comfortable room. Appreciate the availability of the fridge and ironing board

Dear Patrick H., Thank you for sharing your experience with us. We are pleased to hear that you found your room comfortable and appreciated the amenities such as the fridge and ironing board. Your feedback is valuable in helping us enhance our services. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Damien S. Business - Confirmed reviews ALL

Comfortable stay in Krakow

Dear Mr. Damien, Thank you very much for sharing your lovely review of your stay with us in Kraków! We are delighted to hear that you found your stay comfortable and appreciated the convenient access to the trams. It is wonderful to know that our location helped make exploring the city easier and more enjoyable. We always strive to provide our guests with a welcoming atmosphere, comfort, and a pleasant experience throughout their stay, so your kind words mean a great deal to us. Kraków has so much to offer, and we are happy that our location allowed you to discover its beautiful sights and enjoy everything the city has to offer. Thank you once again for choosing our hotel and for taking the time to share your feedback. We truly appreciate your recommendation and would be delighted to welcome you back on your next visit to Kraków. We hope to have the pleasure of hosting you again and making your next stay just as comfortable and enjoyable! Warm regards, Magdalena Zych Novotel Kraków Centrum

Customer review rating 5.0/5

Samer K. Families - Confirmed reviews ALL

The room is booked was very comfortable and suitable for the family, very clean, quiet, with a great view to the sunset and to the castle. Simply amazing. Time waiting for the omlet was little bit long

Dear Mr. K., Thank you so much for your wonderful review and the perfect 100/100 rating! We are delighted that you and your family enjoyed such a comfortable stay and appreciated the cleanliness, peaceful atmosphere and beautiful views of the sunset and Wawel Castle. We also appreciate your comment regarding the waiting time at breakfast. We understand that even small details can make a difference, and we will share your observation with our Restaurant Team. It is lovely to hear that your overall experience was simply amazing! We hope to have the pleasure of welcoming you and your family back to Krakow very soon. Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.0/5

Kristian K. Friends - Confirmed reviews ALL

The hotel was well located within walking distance of the old town and a number of trams just outside the hotel The staff was friendly Breakfast excellent Several days the room was not cleaned

Dear Ms. K., Thank you for sharing your feedback and for your positive rating. We are delighted that you appreciated our location, friendly team and especially our breakfast. At the same time, we are sorry that the housekeeping service during your stay did not fully meet your expectations. Your comment has been shared with our Housekeeping Team for further review. Whenever anything requires attention during your stay, we encourage you to contact our Reception, available 24/7, so that we can react immediately and arrange the necessary assistance. We hope to have the pleasure of welcoming you back to Krakow in the future. Oktawia Smoter, Guest Experience Specialist

Customer review rating 1.0/5

Nafae A. C. Business - Confirmed reviews ALL

I reserve executive room and no beverage was replaced and room cleaning was not happening for the second night

Dear Ms. C., Thank you for sharing your feedback with us. We would like to clarify that the beverages provided in the Executive Room are offered as a complimentary welcome amenity upon arrival and are therefore not replenished daily during the stay. However, upon request, our team would of course have been happy to provide additional beverages. At the same time, we are sorry to hear that the room servicing did not meet your expectations. Thank you for bringing this to our attention, your comments regarding the housekeeping service have been shared with our Housekeeping Team for further review. Whenever any aspect of the room requires attention, we strongly encourage our guests to contact our Reception Team, available 24/7. This gives us the opportunity to react immediately and arrange the necessary assistance while the guest is still with us. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfying experience during a future stay. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

David V. Couples - Confirmed reviews ALL

We stayed in a very large room with a spacious balcony which overlooked Krakow and the Vistula river. Sonia on Reception was brilliant and helped us a great deal. Breakfasts were very good which lots of lively food available. We found it hard to select items to eat from evening meal menu. Bar staff and evening waiters were very friendly and most helpful. Breakfast time the staff were good but by nature of buffet had little interaction with them. Rooms were well cleaned and serviced daily. We had a very relaxing stay. Location good. Tram stop outside hotel.

Dear Mr. David, Thank you very much for sharing your feedback about your stay at Novotel Kraków Centrum. We are delighted to hear that you enjoyed your spacious room with its views over Kraków and the Vistula River. It is especially rewarding to know that Sonia made such a positive impression and was able to assist you during your stay. We will be pleased to share your kind words with her. We are also glad that you appreciated our breakfast selection, the friendliness of our bar and restaurant team, and the cleanliness of your room. At the same time, thank you for your comments regarding the evening menu. Guest feedback is invaluable and helps us continuously improve our services. We hope to have the pleasure of welcoming you back in the future. Kind regards, Magdalena Zych Novotel Kraków Centrum

Other web-users rate our hotel

  • 1,386 reviews 9.3/10 Location
  • 1,368 reviews 7.8/10 Room
  • 1,611 reviews 9.2/10 Service
  • 23 reviews 6.5/10 WiFi
  • 970 reviews 9.3/10 Breakfast
  • 842 reviews 8.7/10 Food
  • 530 reviews 8.4/10 Cleanliness
  • 407 reviews 7.4/10 Pool

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Cracow Hotels
Legal information PDF