Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 2,456 reviews

Novotel Krakow City West - Image 1
Novotel Krakow City West - Image 2
Novotel Krakow City West - Image 3
Novotel Krakow City West - Image 4


ALLSAFE approved hotel

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW

GPS:50.070207, 19.89738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,456 reviews

TripAdvisor Rating  4.0/5  1,681 reviews

Certificate of excellence 2023

Staff brilliant

TripAdvisor rating 4.0/5

clairetN2149ZS TripAdvisor review

In a good location 3km from Old town and 15 min taxi ride from the airport. Staff on reception were above and beyond. Breakfast had lots of choice and very delicious. Small gym and an indoor pool was a good addition. The rooms were clean spacious but the tv did not work, not that it mattered and I didn’t trouble anyone to fix it. Would recommend!

Beautiful hotel

Customer review rating 5.0/5

Lilla Business - Confirmed reviews ALL

Great location, very clean room, polite service, excellent experience.

Dear Lila, We would like to express our great gratitude for your feedback on your stay at Novotel Krakow City West hotel. As the Novotel brand, we make every effort to provide each guest with the highest possible quality of service, that is why we are very happy that you are satisfied with the work of our staff. Thank you again for sharing your experience with us. Sincerely, Witold Skałka Guest Experience Specialist

Perfect location for business stay rest.

Customer review rating 5.0/5

Adrian Business - Confirmed reviews ALL

Perfect location for business stay rest.

Dear ADRIAN, We very much appreciate your review regarding your stay & look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Witold Skałka Guest Experience Specialist

Lovely hotel

Customer review rating 5.0/5

Andrea Couples - Confirmed reviews ALL

Couldn't fault it apart from location but very easy to get a bolt taxi for around £3 to the square

Dear Andrea, Thank you for such a positive review of your stay in our hotel! We are glad that you are satisfied with our services and the time spent with us was pleasant and enjoyable:) Yours sincerely, Anastasiia Adamska Guest Relations Specialist


Customer review rating 3.0/5

Luke Business - Confirmed reviews ALL

Nice room and comfortable bed but the air in the room was so dry I woke up 4 times during the night to get a drink.

Szanowny Panie Łukaszu, Bardzo dziękujemy za podzielenie się z nami opinią i mamy nadzieję, że mimio wszystko zdecyduje się Pan odwiedzić nas ponownie w niedalekiej przyszłości :) Z poważaniem, Witold Skałka Guest Experience Specialist

In partnership with TripAdvisor

Other web-users rate our hotel

  • 530 reviews 7.7/10 Location
  • 861 reviews 7.8/10 Room
  • 875 reviews 9.4/10 Service
  • 18 reviews 8/10 WiFi
  • 684 reviews 9.3/10 Breakfast
  • 330 reviews 9/10 Cleanliness
  • 298 reviews 7.5/10 Amenities
  • 227 reviews 6.8/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Cracow