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Novotel Krakow City West Hotel 4 stars

Customer review rating 4.5/5 6,043 reviews
Novotel Krakow City West
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+ 25 Services
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Room 1

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

By Polish law, and starting 2.04 all hotels stays and reservations are forbidden unless they are business related. These restrictions apply for a period a 2 weeks starting 2.04 and might be extended. Thank you for your understanding. See you again soon.

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :  208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Accessible room

Superior Room

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Novation Superior with two single beds

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with Two Large Beds

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Park view, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Accessible room

Executive room with one large bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: Park view, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Executive Twin Room

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Suite

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with a large bed, sofa and a kitchenette

  • Max. number of persons: 4
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,043 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,613 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable stay

Customer review rating 4.5/5

Lexi Couples - 16/03/2020 Confirmed reviews ALL

Lovely staff, comfortable room, great room service food. Very helpful staff.

Located good

Customer review rating 4.5/5

Mrs D. L. Couples - 14/03/2020 Confirmed reviews ALL

Very friendly clean and spacious the menu could have had more snack type meals such as soups sandwiches toasties but otherwise great

Feeling welcomed

Customer review rating 4.5/5

Benedikt Business - 12/03/2020 Confirmed reviews ALL

As a regular visitor of the Novotel City West I always feel welcomed and appreciated. Nice and clean rooms, nice bar and good restaurant.

Dear Benedikt, thank you for your wonderful review! It is our desire to make our guests feel welcome and we are delighted to hear that you experienced this while staying with us. We look forward to welcome you again at our hotel. Kindest regards, Bożena Sobucka Guest Experience Specialist

it was a long ways from the city center, although it was close to a bus line to the city center.

Customer review rating 4.5/5

James M. Business - 11/03/2020 Confirmed reviews ALL

The hotel is overall adequate. The breakfast is ok but not really special. The room was clean. The window in the room was nice and wide. The mini bar was locked. First hotel I ever stayed in that the mini bar was locked. There was only one electrical outlet in the hotel which was next to bed so I could not charge my computer when I was working at the desk in the room. Part of the light on the desk, obstructed view on close by TV. Overall, not well planning in design of the room. The room was fairly quite, although I had to get up early in the morning to go to a meeting in downtown Krakow. People were working outside the hotel (not on the hotel, but another building, I think) and they started early in the morning, it did not bother me as I got up early in the morning and was away from hotel all day, but it might bother other hotel guests.

Dear James, thank you for your review. I am sorry to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Regarding your remark on the closed mini bar - we open it on the guest's request. Thank you once again for sharing your feedback. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bożena Sobucka Guest Experience Specialist

good service

Customer review rating 4.5/5

Mateusz Business - 10/03/2020 Confirmed reviews ALL

very good service and tasty breakfast

Good stay

Customer review rating 4.5/5

Enric Business - 08/03/2020 Confirmed reviews ALL

Excellent breakfast. Quiet and comfortable room.

Dear Enric, thank you for your opinion. We are glad that you have enjoyed your stay with us. As we strive to provide superior service for every guest, I would like to ask you, what we could improve to deserve the highest rating from you? We will be grateful for every suggestion. Warmest Regards, Bożena Sobucka Guest Experience Specialist

as always - superb stay

Customer review rating 4.5/5

Wojciech B. Business - 08/03/2020 Confirmed reviews ALL

Superb stay - service and product by itself.

Great stay

Customer review rating 4.5/5

Kat Business - 06/03/2020 Confirmed reviews ALL

Clean room, comfy bed and hot water! Love the Nespresso machine in the room

Dear Kathryn, thank you for your wonderful review. It is a pleasure to hear that you have enjoyed your stay with us. We hope you will visit us again soon. Feel welcome! Kindest Regards, Bożena Sobucka Guest Experience Specialist

Personal touch

Customer review rating 4.5/5

Krzysztof L. Business - 02/03/2020 Confirmed reviews ALL

The invite gift was sooooo nice

Very helpful staff, breakfast great selection, city centre easily accessable by short cab ride. Would recommend this hotel.

Customer review rating 4.5/5

B G. Families - 29/02/2020 Confirmed reviews ALL

My only complaint would be the paper cups in rooms - not very eco friendly. Apart from that hotel was great. Thanks

Dear Breda, thank you for sharing your feedback with us. We are delighted to hear that you have enjoyed your stay with us and hope you will visit us again soon. Feel welcome! Kind Regards, Bożena Sobucka Guest Experience Specialist

Excellent and consistent

Customer review rating 4.5/5

Nick Business - 28/02/2020 Confirmed reviews ALL

I have stayed at Novotel City West 3 times now and have never had any negative experience. Excellent staff. Great rooms. Very clean. Excellent food. Love this hotel.

Dear Nick,, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. Especilly from returning travelers as you are :) I will share your comments regarding staff, accomodation and food with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you very soon :) Sincerely, Marta Łopalewska Front Office Manager

Gut gelegen für meine Geschäftsreise!

Customer review rating 4.5/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Very friendly people! Would be nice to have some more German TV channels instead of just one.

Dear LUTZ M., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our friendly team :) . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services ( f. eg fresh juces for breakfast ). Also I will share with management your suggestion about tv channels. Thank you again for sharing your experience, and we hope to see you very soon! Sincerely, Marta Łopalewska Front Office Manager

Well located close to airport central to bus connections or a short taxi journey.

Customer review rating 4.5/5

M F. Families - 25/02/2020 Confirmed reviews ALL

Friendly and helpful staff. Food excellent. A fantastic stay would definitely stay here again.

Dear Martine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you appreciate the location of our hotel. Hope to see you again very soon :) Sincerely, Marta Łopalewska Front Office Manager

Good stay

Customer review rating 4.5/5

Georgy Families - 23/02/2020 Confirmed reviews ALL

Good hotel, clean, good food in lobby restaurant.

Dear Georgy, thank you for your your great review. It is a pleasure to read that you have enjoyed your stay. As we strive to provide superior service for every guest, I would like to ask you what we could improve to make your future stay better and deserve the highest rating? We will be grateful for any suggestions. Have a pleasant day, Bożena Sobucka Guest Experience Sp[ecialist

Novotel standard

Customer review rating 4.5/5

Vita Business - 22/02/2020 Confirmed reviews ALL

All good, bed comfortable, breakfast with quite wide selection.

Dear Vita, thank you for your feedback. It is a pleasure to hear that your stay with us was comfortable and that you have enjoyed our breakfast. Regarding your remark on the construction site next to the hotel - this is not our project, hence we have no influence on when the buildings will be completed. Once again i would like to thank you for taking the time to share your opinion with us. We hope you will visit us again soon. Feel welcome! Warmest Regards, Bożena Sobucka Guest Experience Specialist
Customer review rating 4.5/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Good all round hotel with nice swimming pool and gym

Dear Madam, thank you for your feedback. We are glad that you have enjoyed your stay with us. I am sorry to hear that we did not fully meet your expectations towards the room temperature. We hope you will trust us again and come back again soon. Feel welcome. Warmest Regards, Bożena Sobucka Guest Experience Specialist

Hotel near town and airport

Customer review rating 4.5/5

Asrul Families - 19/02/2020 Confirmed reviews ALL

Simple hotel and suitable accommodation for family with kids corner and nice restaurant ,the room with sofa bed is plus and clean environment

Dear Asrul, thank you for your feedback. We are delighted to read that you and your family have enjoyed your stay with us. I am sorry that we did not meet your expectations towards the bathroom; please kindly accept my apologies. We hope you will give us another chance to provide you with superior service. Once again thank you for taking the time time to share your experience with us. Warmest Regards, Bożena Sobucka Guest Experience Specialist

As always a good service

Customer review rating 4.5/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

All is good especially the service people are very friendly

Dear Ludger, Thank you very much for so kind opinion. We are happy, that you enjoyed stay with us and you appreciate service of our staff. Your rating is 90/100, what we can improve to deserve for 100/100? We will be very thankful for your respond. Regards, Monika Urban Guest Experience Specialist

Good sleep and breakfast

Customer review rating 4.5/5

Gregory Solo - 16/02/2020 Confirmed reviews ALL

I friendly welcomed at the reception desk, my bed was comfortable and breakfast tasted well. It was my 2nd stay here and I do not regret it.

Dear Grzegorz, Thank you very much for so kind opinion. We are happy, that you enjoyed our breakfasts. Your rating is 90/100, what we can improve to deserve for 100/100? We will be very thankful for your respond. Regards, Monika Urban Guest Experience Specialist

Excellent stay! Perfect hotel !

Customer review rating 4.5/5

Karol Couples - 13/02/2020 Confirmed reviews ALL

During my stay in Novotel I felt like at home. Staff was professional and friendly as always ! I would love to thank you for perfect welcome gift that was waiting for my fiancé and me in our room. I have to say that hotel staff hit jackpot when preparing welcome gift as it was what we love to drink and eat :) Check-in to the hotel was perfect as everything lasted for about 1 minute, because receptionists prepared everything in advance and ALL I had to do was to just sign check-in form :) - Thank you Sebastian & Marek! For dinner we decided to go to Novo2 restaurant and asked waiter to help us choose something to eat. Marek is great waiter, his expertise and professionalism was way higher than any other waiter/waitress in other Accor Hotels. Because of his knowledge of what's being served in restaurant he recommended really great and tasty meals - many thanks to chef. After dinner we settled in Novo Square Lounge Bar where we were greeted by Mrs. Ania. She is great bartender and you can never get bored while sitting by the bar. She has many great stories to tell and is always happy to listen to you. My fiancé told me that Margarita drink prepared by Mrs. Ania was one of the best drinks she had :) Spending my time in that hotel is pure pleasure. Wherever I go I am surrounded by nice people and it makes me feel like at home.

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