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Novotel Krakow City West Hotel 4 stars

TripAdvisor rating 4.0/5 1,601 reviews
Novotel Krakow City West
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :   208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Novation Superior with two single beds

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Twin Room

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Park view, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive room with one large bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: Park view, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Executive Twin Room

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with a large bed, sofa and a kitchenette

  • Max. number of persons: 4
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,810 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,601 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good !

TripAdvisor rating 4.0/5

marc B Business - 21/01/2020 TripAdvisor review

Our airline put us here because of some flying problems . And the communication at the hotel was amazing , it was very clear we got a room at the 11th Floor, a dinner buffet was waiting . The room was great very clean and a lot of space . Breakfast was super !

Lovely Staff

Customer review rating 4.5/5

8petes8 Solo - 14/01/2020 Confirmed reviews ALL

Nice rooms; good breakfast; good location but above all - fantastic, caring Staff

Szanowny Panie Piotrze, bardzo dziękujemy za te przemiłe słowa! Mamy nadzieję, że wkrótce znowu nas Pan odwiedzi :) Pozdrawiam, Monika Urban Guest Experience Specialist

Great

Customer review rating 4.5/5

Ruslan Families - 08/01/2020 Confirmed reviews ALL

Staff is amazing

Dear RUSLAN, Thank you for so nice words regarding our staff! Hope, you'll visit us soon again :) Regards, Monika Urban Guest Experience Specialist

Friendly staff, great facilities

Customer review rating 4.5/5

Magdalena B. Families - 30/12/2019 Confirmed reviews ALL

I like the warm welcome we have received on arrival and friendly waiting staff while dining. Great facilities and good location.

Dear Magdalena, thank you for your kind words! We are glad that you enjoyed your stay with us and hope to welcome you again very soon! Best Regards, Bożena Sobucka Guest Experience Specialist

Great place

TripAdvisor rating 4.0/5

U8413XRjohnk Business - 26/12/2019 TripAdvisor review

Great place to stay, great people serving and helping with all the needs Food outstanding, room clean and the one I always stay in for many years provides all the needs, I always use car and always no problems with parking it

Dear guest, Thank you very much for so nice words regarding our staff and hotel. It;s a big please for us to read this kind of reviews. Feel welcome next time you visit Kraków! Best regards, Monika Urban Guest Experience Specialist

Comfortable stay

Customer review rating 4.5/5

Vincent L. Business - 20/12/2019 Confirmed reviews ALL

No dinner at hotel, but always enjoyed the nice breakfast, with freshly made orange juice. Welcome drink voucher always appreciated

Dear Vincent, thank you for the great review of our hotel! We are glad that you enjoyed your stay and the breakfast. Hope to see you again very soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist

Hotel nice but not perfect

Customer review rating 4.5/5

Ronny Business - 16/12/2019 Confirmed reviews ALL

I had a nice weekend stay in this hotel. At weekend time this hotel is full of families. In the room you hear every noice from the neighbors. I stayed in the new renovated apartment. Nice renovated but unfortunately not comfortable. I missed the personal touch. that what you let felt to be home. It can be so easy in this kind of apartment. just put fresh flowers on the table, let the customer feels like he is the only one. Unfortunately this feeling I missed.

Dear Ronny, thank you for taking the time to share your experience at our hotel. We are glad to hear that your stay was nice. I would like to assure you that we will take your suggestions into consideration - we want to make feel our Guests as comfortable as possible. We hope you will come back again soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist

short visit

Customer review rating 4.5/5

Elzbieta Families - 15/12/2019 Confirmed reviews ALL

Very good overall.

Dear Elżbieta, thank you very much for your high overall regarding your stay with us! We will considering to improve comfort of massage room. It's very important for us that you'll fell good in this area of our hotel. Regards, Monika Urban Guest Experience Specialist

Great hotel, great staff, too limited selection of food

Customer review rating 4.5/5

Chris Business - 15/12/2019 Confirmed reviews ALL

The staff were very welcoming, the food was excellent but the selection was too limited

Dear CHRISTOPHER, thank you very much for your kind words regarding your stay with us. We are happy, that you enjoyed your stay! I will pass your comment to our restaurant chief regarding menu. All opinions of our guests are very important. Hope, you'll visit us soon again. Regards, Monika Urban Guest Experience Specialist

awesome

Customer review rating 4.5/5

Ian W. Business - 11/12/2019 Confirmed reviews ALL

very comfortable and relaxing hotel to stay during my usual business trip to Krakow

Dear IAN, Thank you very much for your kind opinion :) We are very glad, that you enjoyed your stay! Please, feel welcome next time when you are in Kraków! Regards, Monika Urban Guest Experience Specialist

poor bed, poor linen and towels, error at receptions

Customer review rating 4.5/5

Anonymous Business - 10/12/2019 Confirmed reviews ALL

Bed very uncomfortable, lumpy, also lumpy pilllows Linen and towels of poor quality Bed was not correctly made, sheet was too short so mattress showed at top At reception check in, they did not take my credit card details. So later that evening when I tried to book dinner to my room it was not possible

Dear DANIEL F., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel Kraków City West. Please do not hesitate to contact me during your next visit. Regards, Monika Urban Guest Experience Specialist

Good

Customer review rating 4.5/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Good

Short Business Trip in Krakow

Customer review rating 4.5/5

Dm Business - 02/12/2019 Confirmed reviews ALL

I have stayed at the Novotel a few times when visiting for work. It is convenient for the Airport and my office, the rooms spacious and the restaurant provides a good selection for breakfast and other meals.

Dear Douglas, thank you for your feedback. We are glad that you enjoyed your stay with us and hope you will come back soon! Best Regards, Bożena Sobucka Guest Experience Specialist

Thief in housekeeping

Customer review rating 4.5/5

Mr C. W. Couples - 02/12/2019 Confirmed reviews ALL

Left a large bar of chocolate on windowsill to keep cool but was stolen

Dear Mr w., thank you for sharing your feedback to us. I am very sorry for the experience that you encountered during your stay; please allow me to express my sincerest apologies. We did everything we could to clarify this situation, but we are not able to clearly confirm that it was caused by our staff member. We checked the security cameras and data stored on a key lock reader. We talked with the housekeeping staff member who cleaned the room. It is our longtime, trusted employee - enjoys our complete trust. At Novotel we strive to provide a superior service experience for every customer; therefore your opinion is very important to us. We will increase our vigilance. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bożena Sobucka Guest Experience Specialist

Great value, lovely hotel

Customer review rating 4.5/5

Anonymous Friends - 29/11/2019 Confirmed reviews ALL

Rooms were a lovely size, public areas and were good, staff friendly and breakfast delicious

Dear Claire, thank you for your kind words. We are glad that you enjoyed your stay with us. We hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

As always - very nice stay

Customer review rating 4.5/5

Wojciech B. Business - 25/11/2019 Confirmed reviews ALL

I'm a frequent quest at Novotel Cracow City West. As always the stay was very nice, good service and atmosphere. Very good breakfast.

Szanowny Panie Wojciechu, serdecznie dziękujemy za miłe słowa :) Do zobaczenia! Pozdrawiam, Bożena Sobucka Guest Experience Specialist

Work trip

Customer review rating 4.5/5

Mike F. Business - 24/11/2019 Confirmed reviews ALL

Excellent Bar staff very nice Desk staff too

Dear Mike, thank you for you opinion and kind words about our staff. I am glad that we made your stay more pleasant and enjoyable :) We hope you will come back soon. Feel welcome! Bożena Sobucka, Guest Experience Specialist

Excellent

Customer review rating 4.5/5

Vipin Friends - 21/11/2019 Confirmed reviews ALL

Very good

Dear Guest, thank you for you opinion. We ale pleased that you enjoyed your stay with us and hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

First time guest

Customer review rating 4.5/5

Marion J. Couples - 20/11/2019 Confirmed reviews ALL

Nice place to stay when visiting Krakow. Relatively short distance to Center of the City. No complains about room. Comfortable bed. At check-in attentive staff. Breakfest in the morning will get you going.

Dear Marion, thank you for your opinion. I am glad that you enjoyed your stay with us. We hope that you will come back soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist

Slightly better than OK.

Customer review rating 4.5/5

Gold C. M. Business - 18/11/2019 Confirmed reviews ALL

Treated as a Silver M....having a Gold card.

Szanowny Panie, dziękujemy za opinię. Jest mi niezmiernie przykro z powodu niedogodności związanych z niewłaściwym serwisem pokoju. Proszę przyjąć moje przeprosiny. Pana uwaga zostanie przekazana do Kierownictwa Działu Housekeeping. Dołożymy wszelkich starań, aby sytuacja więcej się nie powtórzyła. Odnosząc się do Pana uwagi dotyczącej nieotrzymania benefitów mimo posiadanego statusu Gold - Pana pobył był zarezerwowany przez Narodowe Centrum Nauki, w związku z czym nie był kwalifikowany, to znaczy nie uprawniał do korzystania z przywilejów posiadacza statusu Gold. Pozdrawiam, Bożena Sobucka Guest Experience Specialist
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