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Novotel Krakow City West Hotel 4 stars

TripAdvisor rating 4.0/5 1,576 reviews
Novotel Krakow City West
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :   208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Novation Superior with two single beds

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with two large beds

  • Max. number of persons: 4
  • Area: From 30m²

Executive room with one large bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: Park view, City side, Garden side *

* Subject to availability

  • Bathroom products
  • Bathrobe

Executive Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 30m²

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Twin Standard

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with a large bed, sofa and a kitchenette

  • Max. number of persons: 4
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,652 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,576 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good

Customer review rating 4.5/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Good

Short Business Trip in Krakow

Customer review rating 4.5/5

Dm Business - 02/12/2019 Confirmed reviews ALL

I have stayed at the Novotel a few times when visiting for work. It is convenient for the Airport and my office, the rooms spacious and the restaurant provides a good selection for breakfast and other meals.

Dear Douglas, thank you for your feedback. We are glad that you enjoyed your stay with us and hope you will come back soon! Best Regards, Bożena Sobucka Guest Experience Specialist

Thief in housekeeping

Customer review rating 4.5/5

Mr C. W. Couples - 02/12/2019 Confirmed reviews ALL

Left a large bar of chocolate on windowsill to keep cool but was stolen

Dear Mr w., thank you for sharing your feedback to us. I am very sorry for the experience that you encountered during your stay; please allow me to express my sincerest apologies. We did everything we could to clarify this situation, but we are not able to clearly confirm that it was caused by our staff member. We checked the security cameras and data stored on a key lock reader. We talked with the housekeeping staff member who cleaned the room. It is our longtime, trusted employee - enjoys our complete trust. At Novotel we strive to provide a superior service experience for every customer; therefore your opinion is very important to us. We will increase our vigilance. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bożena Sobucka Guest Experience Specialist

Great value, lovely hotel

Customer review rating 4.5/5

Anonymous Friends - 29/11/2019 Confirmed reviews ALL

Rooms were a lovely size, public areas and were good, staff friendly and breakfast delicious

Dear Claire, thank you for your kind words. We are glad that you enjoyed your stay with us. We hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

As always - very nice stay

Customer review rating 4.5/5

Wojciech B. Business - 25/11/2019 Confirmed reviews ALL

I'm a frequent quest at Novotel Cracow City West. As always the stay was very nice, good service and atmosphere. Very good breakfast.

Szanowny Panie Wojciechu, serdecznie dziękujemy za miłe słowa :) Do zobaczenia! Pozdrawiam, Bożena Sobucka Guest Experience Specialist

Work trip

Customer review rating 4.5/5

Mike F. Business - 24/11/2019 Confirmed reviews ALL

Excellent Bar staff very nice Desk staff too

Dear Mike, thank you for you opinion and kind words about our staff. I am glad that we made your stay more pleasant and enjoyable :) We hope you will come back soon. Feel welcome! Bożena Sobucka, Guest Experience Specialist

Excellent

Customer review rating 4.5/5

Vipin Friends - 21/11/2019 Confirmed reviews ALL

Very good

Dear Guest, thank you for you opinion. We ale pleased that you enjoyed your stay with us and hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

First time guest

Customer review rating 4.5/5

Marion J. Couples - 20/11/2019 Confirmed reviews ALL

Nice place to stay when visiting Krakow. Relatively short distance to Center of the City. No complains about room. Comfortable bed. At check-in attentive staff. Breakfest in the morning will get you going.

Dear Marion, thank you for your opinion. I am glad that you enjoyed your stay with us. We hope that you will come back soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist

Slightly better than OK.

Customer review rating 4.5/5

Gold C. M. Business - 18/11/2019 Confirmed reviews ALL

Treated as a Silver M....having a Gold card.

Szanowny Panie, dziękujemy za opinię. Jest mi niezmiernie przykro z powodu niedogodności związanych z niewłaściwym serwisem pokoju. Proszę przyjąć moje przeprosiny. Pana uwaga zostanie przekazana do Kierownictwa Działu Housekeeping. Dołożymy wszelkich starań, aby sytuacja więcej się nie powtórzyła. Odnosząc się do Pana uwagi dotyczącej nieotrzymania benefitów mimo posiadanego statusu Gold - Pana pobył był zarezerwowany przez Narodowe Centrum Nauki, w związku z czym nie był kwalifikowany, to znaczy nie uprawniał do korzystania z przywilejów posiadacza statusu Gold. Pozdrawiam, Bożena Sobucka Guest Experience Specialist

maximum overheated room 905

Customer review rating 4.5/5

Grzegorz Business - 16/11/2019 Confirmed reviews ALL

Maximum overheated room. Indoor temperature around 30*C. My first call to FO was completely disregarded because lady was involved in another long, long discussion with other man. Another second approach was also disregard because I was informed by another FO lady that technician (8pm) is already at home and is not able upon my advise to decrease in BMS inlet temperature of air handing unit (AHU) and nobody is able to do it. I suppose that obviously chillers during low season due to energy saving are also switched off hence no cooling in local fan coil units whatsover. Finally I got permission to unlock fully window in order to open it widely. All night long I slept very poor with widely opened window (3*C at night) with very noisy ambient (ventilation, traffic so on) and still was very hot. Now I am cold. Unacceptable is that you do not have even automatically corelated outdoor temperature with AHUs set points (curve). And technicians are working very shortly or not sufficient amount of technical staff.

Szanowny Panie Grzegorzu, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Novotel Krakow City West. Jest mi niezmiernie przykro, że nie spełniliśmy Pana oczekiwań względem temperatury w pokoju; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Novotel, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana fachowe doradztwo są dla nas niezwykle ważne. Pragniemy zapewnić, że już podejmujemy odpowiednie kroki, aby zniwelować problem i uniknąć jego powtórzenia się w przyszłości. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości zaufa nam Panponownie aby mieć szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Monika Urban Guest Experience Specialist

very enjoyable stay.

Customer review rating 4.5/5

Andrew C. Business - 15/11/2019 Confirmed reviews ALL

This hotel is one of the best Novotel I have stayed in, the staff were fantastic and the level of service was outstanding.

Dear Andrew, thank you for your opinion. I am glad that you enjoyed your stay with us! Regarding your comment on not receiving welcome drink voucher and room upgrade - it is because you booked the room through external reservation system. To enjoy the benefits of Platinum status, you need to book a room through Accor's reservation system. Best Regards, Bożena Sobucka Guest Experience Specialist

Like a sauna

Customer review rating 4.5/5

Ss Business - 14/11/2019 Confirmed reviews ALL

The room was extremely hot and the air conditioning did not work. The window only opens a small amount which was not enough to cool the room. In addition across the street building work started from 6.15am. I have stayed at this hotel a number of times for business but the menu in the restaurant has never changed - given there are many business travellers at your hotel you should consider updating the menu on a quarterly basis

Dear Melissa, thank you for your feedback. I am sorry that we did not meet your expectations. Air conditioner's cooling function is off when the weather turns cold. Our menu changes twice a year, but every two months there is an additional seasonal menu insert. Currently we can recommend venison dishes. Best Regards, Bożena Sobucka Guest Experience Specialist

Terrible night

Customer review rating 4.5/5

Nicolas U. Business - 14/11/2019 Confirmed reviews ALL

Noise of people running around in the corridor and upstairs Nothing is done despite calling reception 3 times Room temperature at over 26 degrees so I am advised by reception to open the window on a dual carriage way... terrible noise all night and obviously I could not shut the curtains.

Dear NICOLAS, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience was terrible and did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This season autumn is quite warm than other last once, and our Air C.O is already changed for hot one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Urban Guest Experience Specialist

Very good service and great food

Customer review rating 4.5/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Very good experience. Thank you very much

Dear Tarza, thank YOU very much :) We hope to see you again soon! Best Regards, Bożena Sobucka Guest Experience Specialist

Room below standard, yet outstanding breakfast experience

Customer review rating 4.5/5

Thomas Business - 07/11/2019 Confirmed reviews ALL

Hotel overall seems good, even though I have used all faculties offered. In the room the carpet needs update or overall cleaning. Not welcoming at all. Breakfast lady was extremely friendly, offered by herself egg choices and fresh orange juice. Don’t get this service everywhere. Nice!!

Dear Thomas, thank you for your opinion and kind words about our staff. We are glad that you enjoyed your stay :) Regarding your comment on the carpets - I would like to inform that our hotel is undergoing minor renovation work, which includes carpets replacement. I hope you will trust us again and come back soon :) Best Regards, Bożena Sobucka Guest Experience Specialist

everything well functio ning

Customer review rating 4.5/5

Anonymous Business - 06/11/2019 Confirmed reviews ALL

fint

Dear Kurt, thank you for your opinion. We are glad that you enjoyed your stay and hope you will come back soon :) Best Regards, Bożena Sobucka Guest Experience Specialist

Excellent

Customer review rating 4.5/5

Davor T. Business - 05/11/2019 Confirmed reviews ALL

It was excellent, food, bead it was all excellent

Dear Davor, thank you for your kind words. We are glad that you enjoyed your stay with us. Feel welcome next time! Best Regards, Bożena Sobucka Guest Experience Specialist

Mr

Customer review rating 4.5/5

Edward Couples - 04/11/2019 Confirmed reviews ALL

Hotel was nice though needs some refreshing in the rooms, esp. carpets. Breakfast a bit pricey.

Dear Edward, thank you for your opinion. We are glad that you enjoyed your stay with us. Currently the hotel is undergoing minor renovation works, including carpets replacement. We hope that you will trust us again and come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

Mr

Customer review rating 4.5/5

K. Couples - 03/11/2019 Confirmed reviews ALL

Nice room, nice hotel , friendly staff

Dear Zvi, thank you for your opinion! We are glad that you enjoyed your stay :) Hope to see soon again. Best Regards, Bożena Sobucka Guest Experience Specialist

Fantastic staff, environment, meals and service

Customer review rating 4.5/5

Tesla Families - 03/11/2019 Confirmed reviews ALL

Our experience was great though a proper family room would have been appreciated. The bed settee was uncomfortable because of the sharp springs and the coffee pod machine didn't work despite numerous tries overall though fantastic value for money and the hotel staff were absolutely fantastic in every aspect

Dear Trudi, thank you for your opinion and nice words about our staff! We are sorry for the inconveniences with the coffee machine and that we did not meet your expectations with the bed comfort. We hope that you will trust us again and come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist
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