Novotel Krakow City West Hotel 4 stars

I had originally booked for the adjacent IBIS but was upgraded when this site was quarantined. Very pleased at the reception I received.

A great stay, the hotel is far enough from the town centre to be away from noisy parties but close enough to get there every morning without fuss. The bed and pillows were not to my taste - both too hot and too soft - but everything else was good. Felt very safe as all staff and other guests were taking all Covid precautions. Special mention to Anna and Agata in the restaurant and bar, they were both amazing (Agata even sang us Happy Birthday in Polish) and Sebastien on the front desk who was always helpful and attentive and treated us like individuals. I would definitely stay here again.

We stayed here for a few days. Rooms were clean and we felt safe with the Covid protection measures in place. The staff here are excellent and go out of their way to help. Breakfast is good with a wide range of fresh food available. The evening meal was not as good, rather expensive, but that may because of reduced staffing and the size of our party Enjoyable stay, thank you If our party

We placed a reservation especially for a dragon-themed room. When we arrived, we were told that, no. We did not, in fact, had that room reserved. Also, we were told "but its a children's room!", which, although it is, I did not come to the hotel only to have the first interaction judging me or my likes. If we were simply told that there was an error and the room was taken (Which it was, so no point in arguing with the reception lady), I wouldn't feel as... Unwelcome? Judged? Maybe I like dragons, so what? This is a business hotel, yet I am no business man. Same logic.

Service and In the restaurant is a complete disaster. I was there once , during breakfast and never again . I visited many places around the world and when the breakfast is served as a buffet that means BUFFET so I would expect there’s a choice of food I can pick up myself?? NOT to ask a member of staff to pass me a bread roll , butter and two slices of watermelon?! There’s a number of restaurant staff behind the bar to whom you need to ask for every single piece of food , even tea bag or tiny bag of salt!!! In a time of Covid that is not even a hygenic !not to mention it gives really poor image of the hotel itself... Another big minus is that no one really care about cleaning tables or disinfecting them . .. Extremely bad experience, would NOT recommend!

Always nice to be back in Novotel City West

Comparing pre- and in-COVID, some features of the rooms are gone and shrink to minimum. I lost button of shirt, no sewing kit :-) Detail.. the room service is on request, but no notification was in my room. My colleague had the notification on the table. In room 1002 the bed was super loud, should be greased. Even with COVID, hotel managed to sustain great breakfast level.

Nicely situated hotel, clean rooms with fresh towels and excellent bathroom. Ladies from restaurant very polite, and helpful. Food served with good quantity and taste. Recommended!

It was nice to visit this hotel. The breakfast was taste and the staff was super friendly. It was good stay. I am happy I decided to chose this hotel.

Reception lady very kind and polite

Stayed for 1 night, as always everything was super good. I recommend that place.

Everything was good except: 1) When I did the booking it seemed the breakfast was included from the website however it wasn't. My mistake but it wasn't very clear 2) We found potato chips under the coach which my children slept. The rest of the room as clean, but this was not.

Very good higiene standard,very friendly staff on reception and longe as well.

One of the reason why we booked this hotel is swimming pool. But it was not available during whole our stay. We checked it a few times and it was empty.

The hotel was very comfortable and the staff were extremely helpful,