Novotel Krakow City West Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 7,636 reviews

ALLSAFE approved hotel

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Novotel Krakow City West
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+ 26 Services

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 cracow
poland

Fax: (+48)12/6226405

Check-in from 16h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO:  114,139,173,208, Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS:50.070207, 19.89738

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,636 reviews

TripAdvisor Rating 4.5/5

1,646 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

as usual nice stay

Customer review rating 4.0/5

M. Business - 20/01/2022 Confirmed reviews ALL

not the first time and will be again witin the next months.

Customer review rating 3.5/5

Anonymous Business - 17/01/2022 Confirmed reviews ALL

hotel is bit used, and actually the value for money was lower than expected. Even if the facility is not top new, hotel could make up for impression with breakfast. And it was not. Breakfast were below average. The service was super professional and nice. So that is for a plus.

Dear Dora, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Carpets in lobby and restaurant will be removed within next month. We are organizing as well new covers for chairs. We had a very busy summer time and winter is always little bit calmer, and we can refresh our interiors. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Wiatrowska Sales Manager

Well located, good stuff service, good meals

Customer review rating 5.0/5

Anonymous Couples - 10/01/2022 Confirmed reviews ALL

Nice place for city break.

Excellent service

Customer review rating 4.5/5

Kamila Families - 08/01/2022 Confirmed reviews ALL

We had so much fun in Krakow, kids loved the hotel. Pool was not big but still good to have one. Food was delicious and service was excellent. We also loved common area down stairs where we spent our New Year

Clean hotel

Customer review rating 3.5/5

Anonymous Families - 03/01/2022 Confirmed reviews ALL

Very clean and well look after hotel. Excellent breakfast. Very polite and friendly staff. But unfortunately beds are super uncomfortable, we could not sleep on them, they are way too soft.

Watch out the season you stay in

Customer review rating 3.5/5

Josue Y. Families - 02/01/2022 Confirmed reviews ALL

So, I spend about 100 nights in hotels every year and my choices are always 4 to 5 stars, being Novotel one of them for sure. I was attracted to this hotel by the excellent price in high season XMas in Krakow and excellent reviews from lots of customers. Swimming pool was also a magnet to my daughter. PROS. Excellent staff, both in reception and at the restaurant for breakfast. Nice Swimming pool. Little bit cold for my taste, 28C Water. For my daughter was OK. Good quality on breakfast. Layout of the room, TV, reception decoration, was very nice. As I said, unbeatable Price. Location is little bit far from the city with fewer facilities around. This didn't bother us as we took Uber to go anywhere in Krakow being the cost always no more than 20Zl. (around 4,5€). CONS We choose 2 double beds. This meant a dreambed for my daughter (140cm) and a tiny bed for us (140cm) We are used to sleep more spacious. Besides, mattress was kind of tired, not the best Quality. Option for a bigger bed and a sofa bed was never available. Soundproof. Poor. Hotel was "sadly" full of families. I am a businessman travelling midweek and perhaps I am not used to it, or maybe Novotel Krakow City West facilities are not used to it, but you could hear kids running and running through the corridors until late midnigt. Kids jumping and playing in upper floors, people just laughing loud also around midnight. We were in EXECUTIVE ROOM 225. Not what I expected from am Extra Money Room. Breakfast room was not prepared for a full hotel. 2 out of 4 coffee machines working. 3 days without Quality juices. (just a crumpy motel-style juice machine). All in one, the experience was below expectations of a NOVOTEL stay. Maybe Staying in this hotel outside HolidayTime would change my mind. Maybe I was wrong, and choosing a hotel with Swimingpool was a magnet for uncomfortable sleep.

Dear JOSUE Thank you for taking the time to complete a survey following your recent stay at Novotel Krakow City West. At Novotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to Novotel Krakow City West in the near future. Yours sincerely, Magdalena Wiatrowska Sales Manager

Watch out for the season

TripAdvisor rating 3.0/5

Josue_Yuste Family - 02/01/2022 TripAdvisor review

So, I spend about 100 nights in hotels every year and my choices are always 4 to 5 stars, being Novotel one of them for sure. I was attracted to this hotel by the excellent price in high season XMas in Krakow and excellent reviews from lots of customers. Swimming pool was also a magnet to my daughter. PROS. Excellent staff, both in reception and at the restaurant for breakfast. Nice Swimming pool. Little bit cold for my taste, 28C Water. For my daughter was OK. Good quality on breakfast. Layout of the room, TV, reception decoration, was very nice. As I said, unbeatable Price. Location is little bit far from the city with fewer facilities around. This didn't bother us as we took Uber to go anywhere in Krakow being the cost always no more than 20Zl. (around 4,5€). CONS We choose 2 double beds. This meant a dreambed for my daughter (140cm) and a tiny bed for us (140cm) We are used to sleep more spacious. Besides, mattress was kind of tired, not the best Quality. Option for a bigger bed and a sofa bed was never available. Soundproof. Poor. Hotel was "sadly" full of families. I am a businessman travelling midweek and perhaps I am not used to it, or maybe Novotel Krakow City West facilities are not used to it, but you could hear kids running and running through the corridors until late midnigt. Kids jumping and playing in upper floors, people just laughing loud also around midnight. We were in EXECUTIVE ROOM 225. Not what I expected from am Extra Money Room. Breakfast room was not prepared for a full hotel. 2 out of 4 coffee machines working. 3 days without Quality juices. (just a crumpy motel-style juice machine). All in one, the experience was below expectations of a NOVOTEL stay. Maybe Staying in this hotel outside HolidayTime would change my mind. Maybe I was wrong, and choosing a hotel with Swimingpool was a magnet for uncomfortable sleep.

good stay

Customer review rating 4.5/5

K. Couples - 27/12/2021 Confirmed reviews ALL

Nice hotel good rooms . We had only one problem not enough water pressure in the shower tube. A bit bigger selection of cheese such camamber or brie could be not bad.

Great hotel!

Customer review rating 5.0/5

E. Business - 19/11/2021 Confirmed reviews ALL

Comfortable, clean, modern room, I like the kettle and Nespresso machine the most :) I will definitely come back there.

`Good stay, excellent food and activities to do when staying at your hotel

Customer review rating 5.0/5

Elpiniki Business - 16/11/2021 Confirmed reviews ALL

We visited your hotel in the context of a project meeting. We really liked the accommodation, the facilities and all the activities offered by your hotel. Due to the pandemic we mainly stayed in the hotel but there were things to do and spend our free time. As we mainly ate at your hotel, we should comment that lunches and dinners were very delicious with a lot of choices but we would prefer a richer breakfast. In general, we will definitely stay at your hotel again. Thank you for your hospitality!

Great Hotel

Customer review rating 5.0/5

Kevin Q. Business - 08/11/2021 Confirmed reviews ALL

Clean hotel with good amenities, bed was very comfortable. Very friendly and helpful staff.

Customer review rating 4.0/5

Sławek Solo - 07/11/2021 Confirmed reviews ALL

super

good stay

Customer review rating 4.0/5

Anonymous Business - 05/11/2021 Confirmed reviews ALL

was fine - Room good, service good.

Good to be back

Customer review rating 4.5/5

Bobby Solo - 04/11/2021 Confirmed reviews ALL

Having been a regular visitor over many years but having a hiatus for many reasons, it was good to be able to use the hotel again. The staff are as always were very courteous, helpful and efficient. I hope to make many more regular stays with yourselves, having used your group in France as well as in Poland.

Satisfactory

Customer review rating 3.5/5

Thomas Business - 22/10/2021 Confirmed reviews ALL

It was fine, did the job but nothing special

Good but one thing which can be better.

Customer review rating 4.0/5

Wojtek Couples - 18/10/2021 Confirmed reviews ALL

Generally that was good stay. Well located, good price, room was clean and comfortable. The only problem is with electric sockets close of bed. I will be great if that sockets will be on both sides of bed, we have only one and that was problematic. Thank you! :)

Dear Wojtek We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, or even better. Sincerely, Magdalena Wiatrowska Room Division Manager

Nice and clean

Customer review rating 4.5/5

Moshe B. Couples - 10/10/2021 Confirmed reviews ALL

Very good

Overcrowded

TripAdvisor rating 3.0/5

TravelPropella Family - 15/08/2021 TripAdvisor review

A chaotic experience. Staying in two other Novotel earlier same week, this was a stressful experience. Car park full, a lot of people queuing infront of the elevator at all times and not respecting their line in the queue. Breakfast was like being on a full cruise ship, not according to covid rules! We came and just left without eating, long queues to get food. Had dinner in the restaurant, ok but nothing special.

Novotel Krakow City West

TripAdvisor rating 5.0/5

stevereadcon 03/08/2021 TripAdvisor review

We had great 4 days at the Hotel, enjoying many of the facilities. Staff were very friendly and the food was excellent. Easy to get to city centre by buses every few minutes; or 15 minute walk to nearest tram. Gym and swimming pool great asset.

love to come back to Novotel Krakow City West

TripAdvisor rating 5.0/5

Piotr U Business - 26/02/2021 TripAdvisor review

I used to be quite a frequent guest before pandemia started and was very happy to come back. I found the hotel working perfectly in these difficult time -all was perfect, from room to room service (meals were very good)

Dear Piotr, Thank you very much for taking the time to complete our survey. I am glad that we met your expectations. It is a great pleasure to know that our efforts to ensure a comfortable and safe stay for each guest are appreciated. We look forward to your next visit! Best regards, Marta Łopalewska Front Office Manager

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