Novotel Krakow City West Hotel 4 stars

I had a nice weekend stay in this hotel. At weekend time this hotel is full of families. In the room you hear every noice from the neighbors. I stayed in the new renovated apartment. Nice renovated but unfortunately not comfortable. I missed the personal touch. that what you let felt to be home. It can be so easy in this kind of apartment. just put fresh flowers on the table, let the customer feels like he is the only one. Unfortunately this feeling I missed.

Very good overall.

The staff were very welcoming, the food was excellent but the selection was too limited

very comfortable and relaxing hotel to stay during my usual business trip to Krakow

Bed very uncomfortable, lumpy, also lumpy pilllows Linen and towels of poor quality Bed was not correctly made, sheet was too short so mattress showed at top At reception check in, they did not take my credit card details. So later that evening when I tried to book dinner to my room it was not possible

Good

I have stayed at the Novotel a few times when visiting for work. It is convenient for the Airport and my office, the rooms spacious and the restaurant provides a good selection for breakfast and other meals.

Left a large bar of chocolate on windowsill to keep cool but was stolen

Rooms were a lovely size, public areas and were good, staff friendly and breakfast delicious

I'm a frequent quest at Novotel Cracow City West. As always the stay was very nice, good service and atmosphere. Very good breakfast.

Excellent Bar staff very nice Desk staff too

Very good

Nice place to stay when visiting Krakow. Relatively short distance to Center of the City. No complains about room. Comfortable bed. At check-in attentive staff. Breakfest in the morning will get you going.

Treated as a Silver M....having a Gold card.

Maximum overheated room. Indoor temperature around 30*C. My first call to FO was completely disregarded because lady was involved in another long, long discussion with other man. Another second approach was also disregard because I was informed by another FO lady that technician (8pm) is already at home and is not able upon my advise to decrease in BMS inlet temperature of air handing unit (AHU) and nobody is able to do it. I suppose that obviously chillers during low season due to energy saving are also switched off hence no cooling in local fan coil units whatsover. Finally I got permission to unlock fully window in order to open it widely. All night long I slept very poor with widely opened window (3*C at night) with very noisy ambient (ventilation, traffic so on) and still was very hot. Now I am cold. Unacceptable is that you do not have even automatically corelated outdoor temperature with AHUs set points (curve). And technicians are working very shortly or not sufficient amount of technical staff.