So, I spend about 100 nights in hotels every year and my choices are always 4 to 5 stars, being Novotel one of them for sure. I was attracted to this hotel by the excellent price in high season XMas in Krakow and excellent reviews from lots of customers. Swimming pool was also a magnet to my daughter. PROS. Excellent staff, both in reception and at the restaurant for breakfast. Nice Swimming pool. Little bit cold for my taste, 28C Water. For my daughter was OK. Good quality on breakfast. Layout of the room, TV, reception decoration, was very nice. As I said, unbeatable Price. Location is little bit far from the city with fewer facilities around. This didn't bother us as we took Uber to go anywhere in Krakow being the cost always no more than 20Zl. (around 4,5€). CONS We choose 2 double beds. This meant a dreambed for my daughter (140cm) and a tiny bed for us (140cm) We are used to sleep more spacious. Besides, mattress was kind of tired, not the best Quality. Option for a bigger bed and a sofa bed was never available. Soundproof. Poor. Hotel was "sadly" full of families. I am a businessman travelling midweek and perhaps I am not used to it, or maybe Novotel Krakow City West facilities are not used to it, but you could hear kids running and running through the corridors until late midnigt. Kids jumping and playing in upper floors, people just laughing loud also around midnight. We were in EXECUTIVE ROOM 225. Not what I expected from am Extra Money Room. Breakfast room was not prepared for a full hotel. 2 out of 4 coffee machines working. 3 days without Quality juices. (just a crumpy motel-style juice machine). All in one, the experience was below expectations of a NOVOTEL stay. Maybe Staying in this hotel outside HolidayTime would change my mind. Maybe I was wrong, and choosing a hotel with Swimingpool was a magnet for uncomfortable sleep.

So, I spend about 100 nights in hotels every year and my choices are always 4 to 5 stars, being Novotel one of them for sure. I was attracted to this hotel by the excellent price in high season XMas in Krakow and excellent reviews from lots of customers. Swimming pool was also a magnet to my daughter. PROS. Excellent staff, both in reception and at the restaurant for breakfast. Nice Swimming pool. Little bit cold for my taste, 28C Water. For my daughter was OK. Good quality on breakfast. Layout of the room, TV, reception decoration, was very nice. As I said, unbeatable Price. Location is little bit far from the city with fewer facilities around. This didn't bother us as we took Uber to go anywhere in Krakow being the cost always no more than 20Zl. (around 4,5€). CONS We choose 2 double beds. This meant a dreambed for my daughter (140cm) and a tiny bed for us (140cm) We are used to sleep more spacious. Besides, mattress was kind of tired, not the best Quality. Option for a bigger bed and a sofa bed was never available. Soundproof. Poor. Hotel was "sadly" full of families. I am a businessman travelling midweek and perhaps I am not used to it, or maybe Novotel Krakow City West facilities are not used to it, but you could hear kids running and running through the corridors until late midnigt. Kids jumping and playing in upper floors, people just laughing loud also around midnight. We were in EXECUTIVE ROOM 225. Not what I expected from am Extra Money Room. Breakfast room was not prepared for a full hotel. 2 out of 4 coffee machines working. 3 days without Quality juices. (just a crumpy motel-style juice machine). All in one, the experience was below expectations of a NOVOTEL stay. Maybe Staying in this hotel outside HolidayTime would change my mind. Maybe I was wrong, and choosing a hotel with Swimingpool was a magnet for uncomfortable sleep.

Nice hotel good rooms . We had only one problem not enough water pressure in the shower tube. A bit bigger selection of cheese such camamber or brie could be not bad.

Comfortable, clean, modern room, I like the kettle and Nespresso machine the most :) I will definitely come back there.

We visited your hotel in the context of a project meeting. We really liked the accommodation, the facilities and all the activities offered by your hotel. Due to the pandemic we mainly stayed in the hotel but there were things to do and spend our free time. As we mainly ate at your hotel, we should comment that lunches and dinners were very delicious with a lot of choices but we would prefer a richer breakfast. In general, we will definitely stay at your hotel again. Thank you for your hospitality!

Clean hotel with good amenities, bed was very comfortable. Very friendly and helpful staff.

super

was fine - Room good, service good.

Having been a regular visitor over many years but having a hiatus for many reasons, it was good to be able to use the hotel again. The staff are as always were very courteous, helpful and efficient. I hope to make many more regular stays with yourselves, having used your group in France as well as in Poland.

It was fine, did the job but nothing special

Generally that was good stay. Well located, good price, room was clean and comfortable. The only problem is with electric sockets close of bed. I will be great if that sockets will be on both sides of bed, we have only one and that was problematic. Thank you! :)

Very good

A chaotic experience. Staying in two other Novotel earlier same week, this was a stressful experience. Car park full, a lot of people queuing infront of the elevator at all times and not respecting their line in the queue. Breakfast was like being on a full cruise ship, not according to covid rules! We came and just left without eating, long queues to get food. Had dinner in the restaurant, ok but nothing special.

We had great 4 days at the Hotel, enjoying many of the facilities. Staff were very friendly and the food was excellent. Easy to get to city centre by buses every few minutes; or 15 minute walk to nearest tram. Gym and swimming pool great asset.

I used to be quite a frequent guest before pandemia started and was very happy to come back. I found the hotel working perfectly in these difficult time -all was perfect, from room to room service (meals were very good)