Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.6/5 2,836 reviews

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,836 reviews

TripAdvisor Rating  4.5/5  1,667 reviews

Certificate of excellence 2022

Wonderful stay

Customer review rating 4.5/5

P Business - Confirmed reviews ALL

Nice and super kind staffs!

Customer review rating 5.0/5

Raja A. Business - Confirmed reviews ALL

really good atmosphere, friendly staff, clean and inviting.

Dear Raja, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasiia Adamska Guest Experience Specialist

Good-sized room, excellent breakfast, friendly staff

Customer review rating 4.5/5

Frequent T. Business - Confirmed reviews ALL

Hotel is a 30 min bus ride outside the city center but buses are frequent and cheap (4 Zl/20 minutes). Room were clean and with all standard needs, although the desk arrangement could be better. Staff were extremely courteous (like everyone in Krackow). Initially, the staff however said they did not exchange foreign currency, although this proved not to be the case later. Given the hotel'S location, it would have been much easier if the hotel could sell bus tickets at the reception as this would greatly assist foreigners.

Dear Osborne, Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. Kindly inform you that we do not exchange currency at the reception, we can accept payment only, but spend the change in Polish zloty. I would like to assure you that a welcome gift is due to every guest with Gold and above status. Best Regards, Anastasiia Adamska Guest Experience Specialist

Nice rooms, great breakfast

Customer review rating 4.5/5

Daphne M. Business - Confirmed reviews ALL

I stayed for the second time in the hotel, staff is very friendly, rooms are great, and breakfast is wonderful

Dear Daphne, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasiia Adamska GUes Experience Specialist

I had some issues

TripAdvisor rating 2.0/5

evabrems Business - TripAdvisor review

This is a comfortable hotel and the restaurant is fine. However it is situated in an unattractive area: no shops or restaurants. I stayed here in winter and could not sleep because the heating was turned very high and could not be changed. Opening the window brings in noise. I am afraid of dogs and as this hotel allows pets I twice encountered a big dog on my floor. When the front desk called a taxi it took very long, whereas other people who called their own were immediately served. When I complained about this, the man at the front desk was very unfriendly and impolite.

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Other web-users rate our hotel

  • 623 reviews 7.6/10 Location
  • 917 reviews 8/10 Room
  • 1,138 reviews 9.4/10 Service
  • 24 reviews 8.5/10 WiFi
  • 791 reviews 9.4/10 Breakfast
  • 348 reviews 8.3/10 Cleanliness
  • 342 reviews 7.1/10 Amenities
  • 259 reviews 5.7/10 Pool

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