Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.6/5 2,780 reviews

Al. Armii Krajowej 11, 30-150 CRACOW, Poland

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Telephone +48 12 622 64 00

Fax +48 12 622 64 05

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,780 reviews

TripAdvisor Rating  4.5/5  1,665 reviews

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall good. Breakfast good, except scrambled eggs too fluid (at least two mornings) and something wrong with coffee machine on the left. Chair in room almost collapsed.

Dear Klaus, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anastasiia Adamska Guest Experience Specialist

I am always pleased staying at this 🏨 hotel

Customer review rating 5.0/5

Gerasimos B. Couples - Confirmed reviews ALL

Staff is friendly and eager to service you , clean , and rooms are excellent

Dear Geresimos, We would like to express our great gratitude for your feedback on your stay at Novotel Krakow City West hotel. As the Novotel brand, we make every effort to provide each guest with the highest possible quality of service, that is why we are very happy that you are satisfied with the work of our staff. Thank you again for sharing your experience with us, and we hope that your next stay will be just as satisfying. Sincerely, Anastasiia Adamska Guest Experience Specialist

Another good stay

Customer review rating 4.5/5

Bernie C. Business - Confirmed reviews ALL

Starting to feel like my second home. Staff are welcoming, friendly.

Well located, but room was very hot and stuffy

Customer review rating 2.5/5

Natalie Families - Confirmed reviews ALL

Were with a child. It was very hot and stuffy, the temperature was not regulated. There were no bathrobes and slippers. Bed linen not fresh. TV was not personalized for the client and there was no viewing of information about the hotel and the nuances. Of the pluses, the room has a coffee machine and a kettle, a refrigerator and a safe. There are tea bags, coffee capsules, sugar, stirrers, cups and glasses. The hotel is good for families with children, as there is a children's corner with a playground and a large spacious lounge for relaxation. The staff is friendly.

Good price

Customer review rating 3.5/5

Iryna Families - Confirmed reviews ALL

The linen in the room was very dirty, the towels also had black and gray stains. Big and comfortable bed, clean bedding.

Dear Iryna, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anastasiia Adamska Guest Experience Specialist

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Other web-users rate our hotel

  • 600 reviews 7.7/10 Location
  • 880 reviews 8/10 Room
  • 1,110 reviews 9.3/10 Service
  • 23 reviews 9/10 WiFi
  • 761 reviews 9.4/10 Breakfast
  • 402 reviews 8.1/10 Comfort
  • 348 reviews 8.2/10 Cleanliness
  • 254 reviews 5.7/10 Pool

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