Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 2,139 reviews

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Novotel Krakow City West - Image 1
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Al. Armii Krajowej 11, 30-150 CRACOW, Poland

Description

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

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Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Telephone
Fax +48 12 622 64 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,139 reviews

TripAdvisor Rating  4.0/5  1,696 reviews

Certificate of excellence 2023

Awesome hotel and staff

Customer review rating 5.0/5

P. J. Friends - Confirmed reviews ALL

Thank you for the upgrade! I was not expecting it at all, very nice staff and the establishment was very cozy

Dear J. P., We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations & look forward to seeing you again in the near future. With hotelier regards, Witold Skałka Guest Experience Specialist

Bad start but made up for this during the stay

TripAdvisor rating 3.0/5

HandCo TripAdvisor review

We booked this hotel as part of a JET2 break. Our flight was cancelled due to the fog and we had to wait until the next morning to fly to Krakow. We got to the hotel and the man on reception advised that his English was not good. We explained our plight and he went to speak to a manager. He came back out and advised us that as we had not arrived on the scheduled date, they had given our rooms away and initially adivsed that the hotel was full. When we protested, he again spoke to a manager and came out to say they had found one room and if we paid 500+ zl we could have it. We again refused as the room we had booked had already been paid via Jet2. I had to call Jet2 and thankfully they took over and called to hotel who magically discovered a room for us and another couple who had arrived a day late at the same time as us. The man, who advised he had poor English was then also able to discuss local attractions with us, gave us a map showing locations and transport links etc... nothing short of a miracle here. Despite the above, the hotel was lovely. It is a taxi ride from the Old Town but the Bolt Taxi app is brilliant and the taxi ride to there was around £5-£6 for two of us. The hotel is spotless clean. The room (Twin) was great and very clean. We used the pool and it was empty every time which was even better. The shower in the ladys changing area was not great as the water ran all over the floor outside the cubicle making it hard to find a dry spot to dress. I had read reveiws on how busy and inadequate the dining area was however this was not our experience. There were always plenty of available seats. The breakfast options were great. There was something for everyone from sausage, eggs, to continental, fruit, yoghurt, a lot of breads, pastries etc We also had one evening meal which was also delicious. I had the steak and my friend had the carbonara. Good value for money too. There is a nice bar area also and the price was not overly expensive. I would go back here if returning to Krakow

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is close to the motorway, easy to access. On our trip from Berlin to Hungary over Poprad we always have a stop here.

Dear Madame, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Aleksandra Pocheć Guest Experience Specialist

Pleasant stay

Customer review rating 4.5/5

Ernst Business - Confirmed reviews ALL

Helpful staff, good facilities, good breakfast with plenty of choice

Dear Mr Ernest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Aleksandra Pocheć Guest Experience Specialist

Good stay

Customer review rating 4.5/5

Karolina Couples - Confirmed reviews ALL

Hotel is good and clean. Staff is nice. The only thing that was bothering us was that there was an electrical outlet on only one side of the bed.

Dear KAROLINA M., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Novotel City West was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With best regards, Witold Skałka Guest Experience Specialist

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Other web-users rate our hotel

  • 558 reviews 7.6/10 Location
  • 828 reviews 7.9/10 Room
  • 798 reviews 9.5/10 Service
  • 18 reviews 8.1/10 WiFi
  • 659 reviews 9.1/10 Breakfast
  • 294 reviews 9/10 Cleanliness
  • 290 reviews 7.3/10 Amenities
  • 241 reviews 6.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.