Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.6/5 2,772 reviews

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW

GPS:50.070207, 19.89738

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,772 reviews

TripAdvisor Rating  4.5/5  1,665 reviews

Another good stay

Customer review rating 4.5/5

Bernie C. Business - Confirmed reviews ALL

Starting to feel like my second home. Staff are welcoming, friendly.

Well located, but room was very hot and stuffy

Customer review rating 2.5/5

Natalie Families - Confirmed reviews ALL

Were with a child. It was very hot and stuffy, the temperature was not regulated. There were no bathrobes and slippers. Bed linen not fresh. TV was not personalized for the client and there was no viewing of information about the hotel and the nuances. Of the pluses, the room has a coffee machine and a kettle, a refrigerator and a safe. There are tea bags, coffee capsules, sugar, stirrers, cups and glasses. The hotel is good for families with children, as there is a children's corner with a playground and a large spacious lounge for relaxation. The staff is friendly.

Good price

Customer review rating 3.5/5

Iryna Families - Confirmed reviews ALL

The linen in the room was very dirty, the towels also had black and gray stains. Big and comfortable bed, clean bedding.

Dear Iryna, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anastasiia Adamska Guest Experience Specialist

Good quality, unbelievable staff on reception.

Customer review rating 5.0/5

Aleksandr G. Families - Confirmed reviews ALL

Reception personnel was unbelievably friendly and helpful.

visit to the xmas market

TripAdvisor rating 5.0/5

bobconnor Couples - TripAdvisor review

The hotel is situated a short bus ride from the main square and Krakow xmas market. The Hotel is large the rooms are nice and big, lovely bathroom and the bed was wonderful, after a long journey it was heaven. The staff are very helpful very well mannered nothing was too much trouble. Breakfast was excellent with a good choice of food and drink and very reasonable. If you plan to visit Krakow I would highly recommend the Novatel hotel.

Dear Guest, Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. We are very glad that we met your expectations and deserved a high rating. We hope that when you visit Krakow again, you will choose our hotel again. We strongly encourage you to do so and wish your next stay will be even better than the previous one. Best Regards, Anastasiia Adamska Guest Experience Specialist

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Other web-users rate our hotel

  • 589 reviews 7.7/10 Location
  • 869 reviews 8/10 Room
  • 1,102 reviews 9.3/10 Service
  • 23 reviews 9/10 WiFi
  • 757 reviews 9.4/10 Breakfast
  • 396 reviews 8/10 Comfort
  • 344 reviews 8.2/10 Cleanliness
  • 250 reviews 5.7/10 Pool

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