Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.6/5 2,155 reviews

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Novotel Krakow City West - Image 1
Novotel Krakow City West - Image 2
Novotel Krakow City West - Image 3
Novotel Krakow City West - Image 4
Al. Armii Krajowej 11, 30-150 CRACOW, Poland

Description

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 2 single beds

Photo out of - Superior room with 2 single beds

Combine work with rest. The Novation - Superior room combines modernity and ergonomics. The room is soundproofed and modernly equipped with two separate beds and a workspace.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Newly renovated, spacious and comfortable room. Ideal to travel with friends or family. Two separate comfortable beds (width 140 cm), modern equipment and a bathroom with a bath to relax after a long day.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

If you want more, this room is just for you. Equipped with all amenities to ensure you stay at the highest level; 30 sq. m of space, a comfortable bed and even beautiful views of the city of Kraków.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Choose N-room, where you can live life to fullest. Live-N-dream beds are designed for ultimate relaxation. Here you can start your day with freshly brewed coffee from in-room coffee machine.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Choose thematic rooms designed by our employees: Wisla Kraków, Dragons, Legends, Jungle room; Runner, Aviator, Puzzles, Football or motorcycle lovers. Availability confirmed with the booking department.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior Room with 1 queen-size bed. Take advantage of a comfortable and spacious room with amenities and dedicated facilities for people with disabilities. Wheelchair access, including bathroom.

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The biggest and best room in the hotel, measuring 646 sq. ft. with a spacious living room and separate bedroom. Perfectly soundproofed, it features high-speed WIFI and a Nespresso coffee machine. Enjoy a long soak in a hot bath after a hard day's work.

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

At Novotel, everything we do, we do with you in mind. Your comfort and well-being are our top priority. Choose new Suite; 60 m2, separate sleeping area, spacious bathroom and kitchen.

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Telephone
Fax +48 12 622 64 05
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 305 rooms
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 20 connecting rooms
  • 305 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Polish
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Video game area
  • Play area
  • Green area

Well-being

pool

  • Covered
  • On site

Gym

  • On site

Sports and leisure

Table tennis

  • On site

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 15.92 € 70 PLN Per day

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

MINIBUS 90 PLN/DAY

Additional charge

Al. Armii Krajowej 11, 30-150 Cracow, Poland

GPS:50.070207, 19.89738

Parking information

  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 20.47 € 90 PLN Per day

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

COACH PLN110/DAY

Additional charge

Al. Armii Krajowej 11, 30-150 Cracow, Poland

GPS:50.070207, 19.89738

Parking information

  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 25.02 € 110 PLN Per day

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

EV charging station

Additional charge

Parking information

  • On site

NOVO SQUARE LOUNGE BAR

Photo out of - NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Cooking style
International
Chef name
JANUSZ KNAPIK
Capacity
180
Accessibility
Accessible service
Al. Armii Krajowej 11, 30-150 Cracow, Poland
Telephone +48 12 622 64 66
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,155 reviews

Customer review rating 5.0/5

Alexandru A. Families - Confirmed reviews ALL

Dear Alexandru, Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. We are very glad that we met your expectations and deserved a high rating. We hope that when you visit Krakow again, you will choose our hotel again. We strongly encourage you to do so and wish your next stay will be even better than the previous one. Best Regards, Witold Skałka Guest Experience Specialist

Customer review rating 5.0/5

Zeeshan J. Families - Confirmed reviews ALL

Dear Zeeshan, I am very delighted to read that you enjoyed the service provided by the Novotel Krakow City West hotel team:) Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back soon. With best regards , Witold Skałka Guest Experience Specialist

Customer review rating 4.0/5

Ihechiluru A. Families - Confirmed reviews ALL

Dear Ihechiluru, I am very delighted to read that you enjoyed the service provided by the Novotel Krakow City West hotel team:) Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back soon. With best regards , Witold Skałka Guest Experience Specialist

Customer review rating 5.0/5

Cledwyn P. Business - Confirmed reviews ALL

Dear Cledwyn, Thank you for your time and review after the stay. Hope to see you again in close future! :) With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 3.0/5

George A. R. Families - Confirmed reviews ALL

Dear Alexandru, Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. We are very glad that we met your expectations and deserved a high rating. We hope that when you visit Krakow again, you will choose our hotel again. We strongly encourage you to do so and wish your next stay will be even better than the previous one. Best Regards, Witold Skałka Guest Experience Specialist

Customer review rating 5.0/5

Zeeshan J. Families - Confirmed reviews ALL

I would say this was one of our best hotel stay. The staff were very friendly and helpful. Breakfast was good with a wide selection of items. Our kids really enjoyed games facilities in the hotel, like the xbox and the football table. The rooms were nice/clean and beds were comfortable. Only issue was that the room was very warm and the temperatures did not go down even after putting the thermostat on cooling settings. Opening the window also didn't help. But, irrespective of this minor issue, we thoroughly enjoyed our stay and would definitely come back.

Dear Zeeshan, I am very delighted to read that you enjoyed the service provided by the Novotel Krakow City West hotel team:) Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back soon. With best regards , Witold Skałka Guest Experience Specialist

Customer review rating 4.0/5

Ihechiluru A. Families - Confirmed reviews ALL

It was great. The receptionists and the cleaners are all fabulous at their jobs. I would have given you guys 5 stars + in the rating. The only thing I can fault is that the TVs in our rooms were not smart TVs, so we could not cast from our devices to the screen. Otherwise, great overall

Dear Ihechiluru, I am very delighted to read that you enjoyed the service provided by the Novotel Krakow City West hotel team:) Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back soon. With best regards , Witold Skałka Guest Experience Specialist

Customer review rating 5.0/5

Cledwyn P. Business - Confirmed reviews ALL

Pleasant

Dear Cledwyn, Thank you for your time and review after the stay. Hope to see you again in close future! :) With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 3.0/5

George A. R. Families - Confirmed reviews ALL

The food was excellent, and we really enjoyed the dining experience. However, there were some issues with our connecting rooms. There was an unpleasant, musty smell, as if the rooms had not been properly ventilated. More importantly, the window on the 10th floor could be opened completely, as the safety mechanism was not functioning. One of our children actually managed to open it fully, which is extremely dangerous and absolutely unacceptable, especially in a family-friendly hotel.

Customer review rating 4.5/5

Ryan L. Business - Confirmed reviews ALL

The location is good. It seems like it is far from the old town (stare miasto) , but it is very well connected with public transport. The reception staff gave a great first impression. All the staff I encountered were very friendly. The rooms are good - nicely refurbished bathrooms , but the old wooden furniture in the bedroom definitely needs to go. The rooms were very clean - housekeeping after working very hard. The pool area was a very welcoming space after touring during the day. Overall this is a great hotel - just needs some more refurbishment in the bedrooms. (This would not put me off for another visit) I would definitely stay again :)

Dear Mr. Ryan, Thank you very much for sharing your lovely feedback and for choosing to stay with us! We are delighted to hear that you enjoyed our convenient location, the friendliness of our team, the cleanliness of your room, and our pool area. It is wonderful to know that you had an enjoyable stay and would choose to visit us again. We look forward to welcoming you back for another pleasant stay in the future! Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 4.5/5

Katarzyna H. Business - Confirmed reviews ALL

I had a very pleasant stay at the hotel. The room was comfortable and clean, the staff were friendly and helpful, and the overall atmosphere was welcoming. Everything was well organised, and I particularly appreciated the quality of the service. I would gladly recommend this hotel and would be happy to stay here again.

Dear Madam, Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay and appreciated the comfort of our rooms, the friendliness of our staff, and the quality of our service. Your recommendation means a lot to us. We look forward to welcoming you back again soon! Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Wojciech D. Business - Confirmed reviews ALL

OK

Szanowny Panie Wojciechu, dziękujemy za podzielenie się opinią! Cieszymy się, że lokalizacja naszego hotelu spełniła Pana oczekiwania. Zapraszamy do ponownie! Z poważaniem, Aleksandra Pochec Specjalista ds. relacji z gośćmi

Customer review rating 5.0/5

Fabrice B. Business - Confirmed reviews ALL

Nice hotel. Room really clean.

Dear Fabrice, Thank you very much for the high rating of our hotel and we look forward to welcoming you again! Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Karen M. Couples - Confirmed reviews ALL

Nice big hotel. Honest and helpful staff to get my wallet back returned

Dear Karen, Thank you for your time and review. Hope to see you again in close future. With best regards. Witold Skałka Guest Experience Specialist

Customer review rating 4.5/5

Anthony C. Business - Confirmed reviews ALL

A group of senior trouists check in before me and stuck at front desk. After 10 mins waiting, I finally find a way to approach another check gentleman for check in. There shall be some way to separate group and individual check in, because the gentleman at front desk is free but I was waiting for nothing. Make the check in experience annoying.

Dear Mr. Anthony, Thank you for your feedback and for sharing your suggestions with us. We appreciate your comments regarding the check-in process and will forward them to our team for further consideration. We are grateful for your input, which helps us continually improve our guest experience. Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Jaroslaw M. Families - Confirmed reviews ALL

We had another very enjoyable family stay at Novotel Kraków City West. The hotel is comfortable and welcoming, and the service was excellent throughout. A special mention goes to Witold at reception, who was exceptionally friendly, professional and attentive. He has a very natural way of connecting with guests and made us feel genuinely welcome from the very beginning. Our children were very well looked after as always, and even our dogs were warmly welcomed 😊. Overall, it was an excellent experience and one that certainly stood out.

Dear Jaroslaw, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that you and your family, enjoyed the stay. We will certainly pass your lovely feedback on to Witold we are sure he will be very happy to hear it. We hope to welcome you and your family back to Novotel Kraków City West again soon! With best regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 4.5/5

Sigurd L. Business - Confirmed reviews ALL

Friendly service

Dear Sir Siguard, Thank you for your kind review! We are delighted that you enjoyed the comfortable stay and friendly service. We hope to welcome you again soon! Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Stephane M. Business - Confirmed reviews ALL

Location is ok, bus stop is next to the hotel. Gym and swimming pool available which is not common.

Dear Stephane, Thank you for your time and review. I am very happy that you liked our location and facilities. The standard check in time is 4:00 P.M and early check in is subject of the hotel and room occupancy. With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 4.5/5

Krzysztof K. Business - Confirmed reviews ALL

ok

Szanowny Panie Krzysztofie, dziękujemy za podzielenie się z nami opinią o pobycie w hotelu Novotel Kraków City West. Pozdrwiam, Witold Skałka Specjalista ds. relacji z gośćmi

Customer review rating 5.0/5

Bogumila M. Friends - Confirmed reviews ALL

Excellent

Dear Bogumila, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 4.0/5

Daniele D. S. Families - Confirmed reviews ALL

Comfortable room for 4 persons. Nice welcome fruit plate with a cake (it was my wife's birthday). Spa and gym to relax. Area for kids to entertain. Not so far from the center. By car it was 12 min, but there are bus connections.

Dear Daniele, Thank you for your time and such a nice review! :) I am very happy that you liked our hotel and service. With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 5.0/5

Volodymyr M. Families - Confirmed reviews ALL

all is good

Dear Volodymyr, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, Witold Skałka Guest Experience Specialist

Customer review rating 1.0/5

Nandini H. Business - Confirmed reviews ALL

The air conditioning was switched off which made the 9th floor room I was in extremely stuffy and warm. When I asked reception, I was told twice that the outside temperature is low and therefore the air conditioning is turned off. I am not sleeping outside, and the carpeted rooms are hot and not ventilated. Keeping the window meant that I was woken up at 6am and the room was still too warm for me to be able to sleep comfortably. These are 90 euros per night rooms, and I should at least be able to sleep through the night for that amount of money. In the morning I went to use the shower and the hair dryer was broken. The reception was quite condescending when I pointed this out. Thankfully my stay was only one night, I am never coming back.

Dear H., Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We regret the inconvenience caused during your stay and appreciate you bringing these matters to our attention. We will pass your comments on to the relevant departments for further consideration. Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 4.5/5

Andrew M. Couples - Confirmed reviews ALL

We needed a break and my wife had visited Krakow before, so we chose Krakow. In truth my wife meant to book the City Centre hotel but made a mistake - but no problem as City West is easily connected by bus to the city. The hotel was great, nice pool and sauna, clean and very good breakfast and food. Very minor criticisms would be that while staff were generally polite they were not 'friendly' and glasses in the rooms were not changed.

Dear Andrew, thank you for sharing your feedback with us. We are delighted that you enjoyed your stay, especially our pool, cleanliness and breakfast. We also appreciate your comments, which we will share with the relevant departments. We hope to have the pleasure of welcoming you back to Krakow soon. Kind regards, Aleksandra Pochec Guest Experience Specialist

Other web-users rate our hotel

  • 668 reviews 7.8/10 Location
  • 1,008 reviews 7.5/10 Room
  • 1,067 reviews 9.2/10 Service
  • 19 reviews 9.2/10 WiFi
  • 713 reviews 9.1/10 Breakfast
  • 695 reviews 8.6/10 Food
  • 400 reviews 8.2/10 Cleanliness
  • 352 reviews 7.2/10 Amenities

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