Customer review rating (ALL Rating) 4.6/5 2,780 reviews
Novotel Krakow City West
Al. Armii Krajowej 11
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Access: 5 km / 3.11 mi 20 min drive
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Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Overall good. Breakfast good, except scrambled eggs too fluid (at least two mornings) and something wrong with coffee machine on the left. Chair in room almost collapsed.
Dear Klaus, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anastasiia Adamska Guest Experience Specialist
I am always pleased staying at this 🏨 hotel
Customer review rating 5.0/5
Gerasimos B. Couples - Confirmed reviews ALL
Staff is friendly and eager to service you , clean , and rooms are excellent
Dear Geresimos, We would like to express our great gratitude for your feedback on your stay at Novotel Krakow City West hotel. As the Novotel brand, we make every effort to provide each guest with the highest possible quality of service, that is why we are very happy that you are satisfied with the work of our staff. Thank you again for sharing your experience with us, and we hope that your next stay will be just as satisfying. Sincerely, Anastasiia Adamska Guest Experience Specialist
Another good stay
Customer review rating 4.5/5
Bernie C. Business - Confirmed reviews ALL
Starting to feel like my second home. Staff are welcoming, friendly.
Well located, but room was very hot and stuffy
Customer review rating 2.5/5
Natalie Families - Confirmed reviews ALL
Were with a child. It was very hot and stuffy, the temperature was not regulated. There were no bathrobes and slippers. Bed linen not fresh. TV was not personalized for the client and there was no viewing of information about the hotel and the nuances. Of the pluses, the room has a coffee machine and a kettle, a refrigerator and a safe. There are tea bags, coffee capsules, sugar, stirrers, cups and glasses. The hotel is good for families with children, as there is a children's corner with a playground and a large spacious lounge for relaxation. The staff is friendly.
Customer review rating 3.5/5
Iryna Families - Confirmed reviews ALL
The linen in the room was very dirty, the towels also had black and gray stains. Big and comfortable bed, clean bedding.
Dear Iryna, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anastasiia Adamska Guest Experience Specialist
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price