Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 1,961 reviews

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Novotel Krakow City West - Image 1
Novotel Krakow City West - Image 2
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Novotel Krakow City West - Image 4
Al. Armii Krajowej 11, 30-150 CRACOW, Poland

Description

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

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Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Telephone
Fax +48 12 622 64 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,961 reviews

TripAdvisor Rating  4.2/5  1,717 reviews

Customer review rating 2.5/5

Oleksandra I. Solo - Confirmed reviews ALL

I booked a late check-out. first, at 12:00, the card was blocked and I could not get into the room. secondly, there was a most unfriendly woman at the reception. for the third time, my room was entered 3 times without knocking that day.

Dear Oleksandra, We are glad that you have taken the time to share your feedback about our hotel. Regarding the key - card to the room, please be informed that cards are valid till standard check out time for security reasons moreover We truly appreciate any feedback as it helps us improve our services and provide a better experience for our guests. We hope to have the occasion to host you again! Regards, Witold Skałka Guest Experience Specialist

Customer review rating 4.5/5

Iwona W. Families - Confirmed reviews ALL

Rooms clean gym open 24hrs my older son loved it. Younger son liked swimming pool. Breakfast alot of choice . Reception very helpful. Room matterace so comfortable . Room clean daily.Only 1 minus that you have to pay for coffee in lobby

Dear Iwona, Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. We are very glad that we met your expectations and deserved a high rating. We hope that when you visit Krakow again, you will choose our hotel again. We strongly encourage you to do so and wish your next stay will be even better than the previous one. Best Regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Jaroslaw T. Couples - Confirmed reviews ALL

Standard

Szanowny Panie Jaroslawie, dziękujemy bardzo za wysoką ocene naszego hotelu i zapraszamy ponownie! Z poważaniem, Aleksandra Pocheć Specjalista ds.Satysfakcji Gości

Customer review rating 5.0/5

Da S. M. J. L. Business - Confirmed reviews ALL

Excellent experience, from check-in to check-out. Hotel conditions are great, staff is super friendly. Breakfast and dinner very good.

Dear J., Thank you very much for the high rating of our hotel and we look forward to welcoming you again! Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Brad L. Families - Confirmed reviews ALL

A very comfortable stay, with great facilities, a comfortable room and easy access to Old Town. The restaurant offerings were plentiful and fresh at both breakfast and dinner. I wouldn’t hesitate to stay here again.

Dear Mr. Brad, thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. We are very glad that we met your expectations and deserved a high rating. We hope that when you visit Krakow again, you will choose our hotel again. We strongly encourage you to do so and wish your next stay will be even better than the previous one. Best Regards, Aleksnadra Pochec Guest Experience Specialist

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Other web-users rate our hotel

  • 596 reviews 7.8/10 Location
  • 894 reviews 7.7/10 Room
  • 868 reviews 9.4/10 Service
  • 23 reviews 8.2/10 WiFi
  • 698 reviews 8.2/10 Food
  • 679 reviews 9/10 Breakfast
  • 348 reviews 8.7/10 Cleanliness
  • 232 reviews 6.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.