Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 2,275 reviews

Best price
guarantee
Novotel Krakow City West - Image 1
Novotel Krakow City West - Image 2
Novotel Krakow City West - Image 3
Novotel Krakow City West - Image 4
Al. Armii Krajowej 11, 30-150 CRACOW, Poland

Description

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Telephone
Fax +48 12 622 64 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,275 reviews

TripAdvisor Rating  4.0/5  1,684 reviews

Certificate of excellence 2023

Me and my family always choose Your hotel for stay and relax. It's good for us is location to airport, some shops and Ikea.

Customer review rating 5.0/5

Natalia Solo - Confirmed reviews ALL

The staff is very polite, always ready to help. Cosy rooms and lobby. The bus stop is near the hotel which can help to go to the different places. Thank You for Your work and care:)

Dear Natalia, we are so glad to hear that we are one of your favourite hotels:) Thank you that you appriciate the location and thank you ffor all the nice words about our stuff.We will share all the compliments to our emplyees. Thank ou for the feedback and see you soon:) Regards, Aleksandra Recepcionist

Very helpful staff

Customer review rating 4.5/5

V. G. Families - Confirmed reviews ALL

We stayed here for 3 nights, happy with the experience overall. Hospitality trays in the rooms were not adequate. There was only once tea bag for the whole family and no sweeteners. Couple of bottles of water in the fridge would have been helpful, but this was empty. However We were very happy with the reception and restaurant staff.

Dear G. V., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Receprion

Wonderful hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Nice staff, nice rooms, nice breakfast. I am travelling a lot in Poland and cannot think of any better place.

Dear Guest, The entire staff of the Novotel Kraków City West Hotel is very grateful for such a wonderful and kind comment. We are so glad to hear that our rooms and breakfast meet your expectations. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) Regards, Aleksandra Receptionist

Good stay

Customer review rating 4.5/5

Ragnar Families - Confirmed reviews ALL

Nice hotel, good beds, clean room, nice bar and restaurant, ok pool but poor fitnessroom.

Dear RAGNAR D., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Pocheć Receptionist

Clean, friendly staff and great breakfast

Customer review rating 5.0/5

Karen W. Friends - Confirmed reviews ALL

Comfortable beds, clean and nice pool.

Dear Karen, Thank you so much! :) I'm very glad for your review and happy that you liked our staff, cleanliness and breakfast. Hope to see you again in close future. With best regards, Witold Skałka Guest Experience Specialist

In partnership with TripAdvisor

Other web-users rate our hotel

  • 528 reviews 7.6/10 Location
  • 823 reviews 7.8/10 Room
  • 824 reviews 9.4/10 Service
  • 22 reviews 8/10 WiFi
  • 642 reviews 9.4/10 Breakfast
  • 313 reviews 9/10 Cleanliness
  • 297 reviews 7.5/10 Amenities
  • 234 reviews 6.5/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Cracow

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.