Novotel Krakow City West Hotel 4 stars

Having been a regular visitor over many years but having a hiatus for many reasons, it was good to be able to use the hotel again. The staff are as always were very courteous, helpful and efficient. I hope to make many more regular stays with yourselves, having used your group in France as well as in Poland.

It was fine, did the job but nothing special

Generally that was good stay. Well located, good price, room was clean and comfortable. The only problem is with electric sockets close of bed. I will be great if that sockets will be on both sides of bed, we have only one and that was problematic. Thank you! :)

Very good

well managed and clean

I like this hotel non in the city center that is easier for business connections

I arrived at Novatel and was able to reorganise everything with the help of the staff. The breakfast was excellent and I am very grateful for the staff printing my documents at the reception. Thank you!

It was a pkeasure to stay in Novotel Krakow City West! Reception guy was very nice and helpful! Perfect breakfast

A chaotic experience. Staying in two other Novotel earlier same week, this was a stressful experience. Car park full, a lot of people queuing infront of the elevator at all times and not respecting their line in the queue. Breakfast was like being on a full cruise ship, not according to covid rules! We came and just left without eating, long queues to get food. Had dinner in the restaurant, ok but nothing special.

We had great 4 days at the Hotel, enjoying many of the facilities. Staff were very friendly and the food was excellent. Easy to get to city centre by buses every few minutes; or 15 minute walk to nearest tram. Gym and swimming pool great asset.

I used to be quite a frequent guest before pandemia started and was very happy to come back. I found the hotel working perfectly in these difficult time -all was perfect, from room to room service (meals were very good)

We were staying here more times, overall was fine. For sure I can value very positively the person. They are very helpful and kibd mostly in restaurant in the morning and evening. We as well like the swimming pool.

Our airline put us here because of some flying problems . And the communication at the hotel was amazing , it was very clear we got a room at the 11th Floor, a dinner buffet was waiting . The room was great very clean and a lot of space . Breakfast was super !

Great place to stay, great people serving and helping with all the needs Food outstanding, room clean and the one I always stay in for many years provides all the needs, I always use car and always no problems with parking it

New renovated hotel in Krakow, rooms state of the art - perfect situated for business. Competent and very friendly staff at reception and restaurant. Quality of food and selection of drinks really good.