Novotel Krakow City West Hotel 4 stars

Customer review rating 4.5/5 6,271 reviews

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ALLSAFE approved hotel

Novotel Krakow City West
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • EV charging station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :  114,139,173,208, Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

Accessible room
  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Novation Superior with two single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with Two Large Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Park view, City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with one large bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Park view, City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Twin Room

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Garden View, City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Non contractual photo

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,271 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,628 reviews

Pleasant stay

Customer review rating 4.5/5

Eva Families - 09/10/2020 Confirmed reviews ALL

The hotel staff is very kind and helpful. The breakfast nice as nd colourful. Only room could be updtated currently is old fashioned.

Dear Eva, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and appreciated the service. We are sorry to learn that the condition of your room did not fully meet your expectations. Please be assured we will share your concerns with the appropriate members of our team moving forward. Warm regards, Bożena Sobucka Guest Experience Specialist

Very clean, kind staff

Customer review rating 4.5/5

Anonymous Couples - 09/10/2020 Confirmed reviews ALL

This is a very clean hotel, they was very kind and noted it was my birthday during our stay, so they provided us with processco and some treats! Breakfast was lovely and can go up as many times as needed Thank you for our stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Kraków City West
Customer review rating 4.5/5

G Business - 07/10/2020 Confirmed reviews ALL

was ok

Very convenient for airport - a very pleasant experience

Customer review rating 4.5/5

John M. Solo - 04/10/2020 Confirmed reviews ALL

I had originally booked for the adjacent IBIS but was upgraded when this site was quarantined. Very pleased at the reception I received.

Dear John M., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon for another magnifique journey with us. Sincerely, Novotel Kraków City West

The staff were exceptional

Customer review rating 4.5/5

Gordon A. C. Friends - 04/10/2020 Confirmed reviews ALL

A great stay, the hotel is far enough from the town centre to be away from noisy parties but close enough to get there every morning without fuss. The bed and pillows were not to my taste - both too hot and too soft - but everything else was good. Felt very safe as all staff and other guests were taking all Covid precautions. Special mention to Anna and Agata in the restaurant and bar, they were both amazing (Agata even sang us Happy Birthday in Polish) and Sebastien on the front desk who was always helpful and attentive and treated us like individuals. I would definitely stay here again.

Very good staff

Customer review rating 4.5/5

Garrie O. Friends - 29/09/2020 Confirmed reviews ALL

We stayed here for a few days. Rooms were clean and we felt safe with the Covid protection measures in place. The staff here are excellent and go out of their way to help. Breakfast is good with a wide range of fresh food available. The evening meal was not as good, rather expensive, but that may because of reduced staffing and the size of our party Enjoyable stay, thank you If our party

Dear GARRIE O., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Kraków City West

Not as good as the last time

Customer review rating 4.5/5

John Friends - 29/09/2020 Confirmed reviews ALL

We placed a reservation especially for a dragon-themed room. When we arrived, we were told that, no. We did not, in fact, had that room reserved. Also, we were told "but its a children's room!", which, although it is, I did not come to the hotel only to have the first interaction judging me or my likes. If we were simply told that there was an error and the room was taken (Which it was, so no point in arguing with the reception lady), I wouldn't feel as... Unwelcome? Judged? Maybe I like dragons, so what? This is a business hotel, yet I am no business man. Same logic.

Dear John, thank you for taking your time to share your feedback with us. We are very sorry that we did not meet your expectations. Our Dragon room is very popular therefore it requires advance reservation. Unfortunately, it was not available during your stay. I would like to apologize if the remark of our staff member made you feel unwelcomed. I can assure you that no bad intentions were meant. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bożena Sobucka Guest Experience Specialist

Disappointed

Customer review rating 4.5/5

Hanna Z. Families - 27/09/2020 Confirmed reviews ALL

Service and In the restaurant is a complete disaster. I was there once , during breakfast and never again . I visited many places around the world and when the breakfast is served as a buffet that means BUFFET so I would expect there’s a choice of food I can pick up myself?? NOT to ask a member of staff to pass me a bread roll , butter and two slices of watermelon?! There’s a number of restaurant staff behind the bar to whom you need to ask for every single piece of food , even tea bag or tiny bag of salt!!! In a time of Covid that is not even a hygenic !not to mention it gives really poor image of the hotel itself... Another big minus is that no one really care about cleaning tables or disinfecting them . .. Extremely bad experience, would NOT recommend!

Dear Hanna, thank you for taking your time to share your feedback with us. We are very sorry that your experience did not meet your expectations. In the current pandemic situation the hotel is obliged to follow the sanitary regulations introduced by the Chief Sanitary Inspectorate. For the safety of guests the breakfast must be served by a trained employee. Please accept our apologies if it caused any inconvenience during your stay. Kind regards, Bożena Sobucka Guest Experience Specialist

Good & Nice

Customer review rating 4.5/5

Benedikt Business - 25/09/2020 Confirmed reviews ALL

Always nice to be back in Novotel City West

Dear Benedikt, Thank you for your kind feedback. We hope to see you again soon! Kind regards, Bożena Sobucka Guest Experience Specialist

COVID times influenced the comfort, but still good value

Customer review rating 4.5/5

Tomas Business - 18/09/2020 Confirmed reviews ALL

Comparing pre- and in-COVID, some features of the rooms are gone and shrink to minimum. I lost button of shirt, no sewing kit :-) Detail.. the room service is on request, but no notification was in my room. My colleague had the notification on the table. In room 1002 the bed was super loud, should be greased. Even with COVID, hotel managed to sustain great breakfast level.

Dear Tomas, thank you for sharing your experience with us. I am sorry that your experience did not meet your expectations fully. Please accept my apologies for any inconvenience you have experienced during your stay caused by no welcome letter at your room. Sewing kit is always available upon Guest’s request at the reception. We hope you will trust us again and give the opportunity to better serve you in the future. Kind regards, Bożena Sobucka Guest Experience Specialist

Well recommended stay in Krakow

Customer review rating 4.5/5

Arnold Solo - 16/09/2020 Confirmed reviews ALL

Nicely situated hotel, clean rooms with fresh towels and excellent bathroom. Ladies from restaurant very polite, and helpful. Food served with good quantity and taste. Recommended!

Dear Arnold, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bożena Sobucka Guest Experience Specialist

Comfortable and safe

Customer review rating 4.5/5

Kamila Business - 11/09/2020 Confirmed reviews ALL

It was nice to visit this hotel. The breakfast was taste and the staff was super friendly. It was good stay. I am happy I decided to chose this hotel.

Dear Kamila, thank you for sharing your feedback. It is a pleasure to read that your stay with us was comfortable. We look forward to welcoming you again. Kind regards, Bożena Sobucka Guest Experience Specialist

Bery well stay

Customer review rating 4.5/5

Ela Families - 05/09/2020 Confirmed reviews ALL

Reception lady very kind and polite

very good stay

Customer review rating 4.5/5

Wojciech B. Solo - 26/08/2020 Confirmed reviews ALL

Stayed for 1 night, as always everything was super good. I recommend that place.

Nice stay, friendly staff and really nice food

Customer review rating 4.5/5

Marco Families - 26/08/2020 Confirmed reviews ALL

Everything was good except: 1) When I did the booking it seemed the breakfast was included from the website however it wasn't. My mistake but it wasn't very clear 2) We found potato chips under the coach which my children slept. The rest of the room as clean, but this was not.

Dear Marco, thank you for sharing your experience with us. It is a pleasure to hear that you enjoyed your stay and food served at our restaurant. I am sorry that your room was not clean properly. At Novotel we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We hope you will trust us again and give us the opportunity to better serve you in the near future. Sincerely, Bożena Sobucka Guest Experience Specialist
Customer review rating 4.5/5

Pawel Families - 19/08/2020 Confirmed reviews ALL

Very good higiene standard,very friendly staff on reception and longe as well.

Everything was perfect except swimming pool availability

Customer review rating 4.5/5

Ľuboš K. Families - 10/08/2020 Confirmed reviews ALL

One of the reason why we booked this hotel is swimming pool. But it was not available during whole our stay. We checked it a few times and it was empty.

short break in Krakow

Customer review rating 4.5/5

Nigel E. Solo - 09/08/2020 Confirmed reviews ALL

The hotel was very comfortable and the staff were extremely helpful,

Dear Nigel, thank you for sharing your feedback with us. We are glad to hear that your stay was comfortable. Regarding your comment on the cleaning I would like to inform that due to sanitary restrictions the room cleaning service during stay is provided only on a guest's request. You should have found all the details about additional security measures introduced by us in a letter placed in your room. I am sorry if for some reason we forgot to put it there. Thank you again for sharing your experience. We hope you will visit us in the nearest future. Feel welcome! Kindest Regards, Bożena Sobucka Guest Experience Specialist

Excellent and very clean rooms

Customer review rating 4.5/5

Sandy Families - 04/08/2020 Confirmed reviews ALL

The hotel room was perfectly clean which is of very high importance in covid times. The staff was helpful, breakfast enjoyable, parking convenient, overall very good experience.

Dear Sandy, thank you for your review. It is a pleasure to read that you enjoyed your stay with us. We hope you will trust us again and come back soon. Feel welcome! Kind Regards, Bożena Sobucka Guest Experience Specialist

Pleased with stay

Customer review rating 4.5/5

Indrek Families - 01/08/2020 Confirmed reviews ALL

Everything was really good. We really liked that twin rooms are suitable for the families because the beds are wide. Very good value for the money, when traveling with the kids. Within this price level, I would rather stay at the hotel instead of using apartments or AirBnB. One remarque I still have - the black coffee from the coffee machine during the breakfast was really-really bad. You might consider changing the vendor or beans.

Dear Indrek, thank you for your review. It is a pleasure to hear that you and your family enjoyed your stay with us. We are very sorry to hear that our coffee did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make our guests happy. We hope you will visit us again in the nearest future. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist

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