Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.7/5 2,036 reviews

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Description

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

Our accommodation(s)

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Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,036 reviews

Customer review rating 4.5/5

Parag D. Business - Confirmed reviews ALL

Excellent, nothing to complaint, will continue staying everytime.

Dear Parag, Thank you very much for the high rating of our hotel and we look forward to welcoming you again! Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Alexandre D. S. S. Couples - Confirmed reviews ALL

This stay has been wonderful and the staff in the hotel exceptionally helpful. The only feedback I’d have to provide is the ar conditioning that didn’t seem to work overnight and kept the room a bit too warm and the shower water pressure was rather weak, other than this it was a pretty smooth stay overall

Dear Ms, Alexandre Thank you very much for sharing your feedback. We are pleased to hear that you appreciated the comfortable stay. We also appreciate your comments, as they help us continuously improve our guests’ experience. We hope that despite this, your stay was overall a positive one. We would be glad to welcome you again in the future. Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 5.0/5

Gaurav B. Business - Confirmed reviews ALL

Had a great upgrade, and staff very good.

Dear Gaurav, Thank you for your kind words! We’re delighted to hear that you enjoyed the upgrade and found our staff very good. We truly appreciate your feedback and hope to welcome you back again soon! Kind regards, Aleksandra Pochec Guest Experience Specialist

Customer review rating 4.0/5

Jonathan L. Solo - Confirmed reviews ALL

Good location . Nice hotel . Good room . Only 2 suggestions . Ac was not good enough to make the room cool and the bed was a little uncomfortable.

Dear Jonathan, We are glad that you have taken the time to share your feedback about our hotel. We truly appreciate any feedback as it helps us improve our services and provide a better experience for our guests. We hope to have the occasion to host you again! Regards, Witold Skałka Guest Experience Specialist

Customer review rating 4.5/5

Michael H. Solo - Confirmed reviews ALL

Nice hotel with friendly Staff. Flexible check-in and out. Small pool, gym and Sauna. Cheap uber to the centre. Would stay again.

Other web-users rate our hotel

  • 654 reviews 8/10 Location
  • 943 reviews 7.8/10 Room
  • 945 reviews 9.3/10 Service
  • 21 reviews 8.7/10 WiFi
  • 712 reviews 9.2/10 Breakfast
  • 691 reviews 8.4/10 Food
  • 493 reviews 7.9/10 Comfort
  • 361 reviews 8.6/10 Cleanliness

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