Novotel Krakow City West

Novotel Krakow City West 4 stars

Customer review rating (ALL Rating) 4.6/5 2,354 reviews

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW

  • PRZYBYSZEWSKIEGO:  114,139,173,208, Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS:50.070207, 19.89738

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,354 reviews

TripAdvisor Rating  4.5/5  1,656 reviews

Certificate of excellence 2022

Excellently run, helpful hotel

Customer review rating 5.0/5

Philip Business - Confirmed reviews ALL

Stayed one night for business. A good deal for late checkout so I could stay till 5pm. Good dinner options the night before, fine breakfast choices, quiet, good internet connection

Dear Philip, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anastasiia Adamska Guest Experience Specialist

Good Stay, nice breakfast, pool water cold for kids and looks not clean

Customer review rating 3.5/5

Tomasz (. Families - Confirmed reviews ALL

Good stay, excellent breakfast, pool water cold for kids and looks not very clean. The gym and pool changing room is small but nice and clean. Craft beer (24pln) and a glass of prosecco (27pln) way too expensive. Food costly but not as high as beer and Prosecco. Chicken broth for kids is reasonably priced (16pln).

Customer review rating 2.5/5

Anna Couples - Confirmed reviews ALL

Hi We stay in Novotel for two nights from 25 July till 27 July. My biggest issue is separate toilet. Not sure who invented this. For hygienic reasons, you should come out of toilet and be able to wash your hands instead of that you have to walk to bathroom with dirty hands. There is no place to leave your toiletry bag in the bathroom. Breakfast is good. Reception stuff very friendly but the told us to look at e-podró and then when we got to the bus station lady there informed us that our bus wasn't going and the website is not up to date.

Good stay, pet friendly (extra cost)

Customer review rating 4.0/5

Anna Families - Confirmed reviews ALL

Advantages: good room, comfortable beds, pet friendly, swimming pool, parking, lots of families with children, children corner Disadvantages: parking is possible for extra pay (50zl), breakfast for $13 per person is not so tasty. Also you have to extra pay if you want to stay with pet.

Very pleasant experience, clean, quiet. Amazing staff, helpful friendly ( from the front desk, food service to the cleaning service)

Customer review rating 5.0/5

Malgorzata B. Families - Confirmed reviews ALL

Family friendly hotel with very nice and polite and extremely helpful staff. Very clean , modern building. Great breakfast choices. Ideal location .

Dear Małgorzata, Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us. We are very glad that we met your expectations and deserved a high rating. We hope that when you visit Krakow again, you will choose our hotel again. We strongly encourage you to do so and wish your next stay will be even better than the previous one. Best Regards, Anastasiia Adamska Guest Experience Specialist

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Other web-users rate our hotel

  • 510 reviews 7.7/10 Location
  • 729 reviews 8/10 Room
  • 991 reviews 9.4/10 Service
  • 18 reviews 9.3/10 WiFi
  • 651 reviews 9.4/10 Breakfast
  • 283 reviews 8.6/10 Cleanliness
  • 201 reviews 5.4/10 Pool
  • 186 reviews 6.6/10 Value

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