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ibis Krakow Centrum Hotel 3 stars

Customer review rating 4.4/5 3,924 reviews

ALLSAFE approved hotel

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Room 1

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ibis Krakow Centrum
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+ 17 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Underground garage 60 PLN per day Paying
  • Reduced mobility rooms
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Jogging track (nearby)
Business services
  • Business center with support staff (nearby) Paying

Hotel location

ibis Krakow Centrum

Ul Syrokomli 2
30 102 krakow

Tel: +48122993300

Fax: (+48)12/2993333

Check-in from 14h00

Check out up to 12h00




  • By plane

    BALICE At 14km / 8.7 miles

  • By train

    KRAKOW GLOWNY At 1.5km / 0.93 miles

GPS :50.054602, 19.925558

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our room / Your well-deserved rest

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Room for 1 or 2 people with two separate beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

FAMILY-Standard room with 1 double bed and 1 single bed

Accessible room
  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone


  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars


Type of cuisine: Other cooking style

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -


The Bar: a friendly place to get together at any time of day.

Non contractual photo

Our guest reviews for
ibis Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,924 reviews


TripAdvisor Rating 4.0/5

920 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

perfect stay

Customer review rating 5.0/5

Pawel Families - 08/06/2021 Confirmed reviews ALL

Hotel was clean, disinfected, and staff was friendly and very supportive.

Dear Pawel, thank you for your review after your stay with us. It is a pleasure to hear that everything was the way you expected. I am delighted to hear your kind words about staff and hotel. We hope to welcome you back in the near future. Best regards, Monika Wojdała, Front Office IKC

Crisis at ibis Krakow Centrum

Customer review rating 1.0/5

Tad K. Solo - 28/09/2020 Confirmed reviews ALL

Very nice welcome at the check in process. Unfortunately, I was informed that restaurant and bar is closed. I can use these facilities at Novotel hotel. It was as well related to breakfast. I got very nice room, unfortunately temperature in the room was very high, Even though air-condition was on but no cooling. There was very high humidity as well. Afer, I opened window. Nice fresh air was coming into. Noise from then street too. I could not sleep almost all night.

Szanowny Panie Tadeuszu Przede wszystkim bardzo dziękujemy za Pańską lojalność i poświęcenie czasu na podzielenie się z nami opinią. Pragniemy, żeby pobyt naszych gości był zawsze jak najlepszy, i to właśnie Pańskie wskazówki pokazują nam, co musimy jeszcze poprawić. Staramy się, żeby nasi goście zawsze byli w pełnii usatysfakcjonowani, jednak w tym wypadku widocznie nie wszystko poszło jak należy. Proszę zatem przyjąć nasze przeprosiny. Klimatyzacja, o której Pan wspomina w recenzji, została naprawiona zaraz po Pańskiej informacji. Wierzymy, że zaufa nam Pan ponownie i wkrótce będziemy mogli Pana gościć. Z poważaniem, Szymon Szymczyk Deputy Front Office Manager


Customer review rating 4.5/5

C. Friends - 08/09/2020 Confirmed reviews ALL


Well locazed

Customer review rating 5.0/5

Tilmann Couples - 31/08/2020 Confirmed reviews ALL

Good rooms Nice Stift Good Covid 19 Handling Good Location Good Prince Late Check Out

Dear Tilmann, we are pleased to hear you enjoyed stay at our hotel. We would be glad to see you again :) Best regards, Wojciech Jarosiński Front Office

Well located near Wawel castle and main square

Customer review rating 5.0/5

Krzysztof Solo - 31/08/2020 Confirmed reviews ALL

the hotel has fantastic standard and the superb service. Everything is adjusted for pandemic times. Good parking spots and tasty breakfasts. I recommend everyone plannimg their stay in Kraków.

Szanowny Panie Krzysztofie, bardzo nam miło czytać tak pochlebne komentarze jak Pański. Oczywiście, zapraszamy ponownie :) Z wyrazami szacunku, Wojciech Jarosiński Recepcja

Excellent location

Customer review rating 5.0/5

Pablo Couples - 29/08/2020 Confirmed reviews ALL

Excellent location and even better breakfast.

Dear Pablo, we're glad to hear you enjoyed your stay with us. I'll make sure to pass your opinion to our kitchen staff :) Best regards, Wojciech Jarosiński Front Office

Good stay

Customer review rating 5.0/5

Anonymous Families - 27/08/2020 Confirmed reviews ALL

very good time. friendly staff, very helpful!. very safe as it was very important.

Hello, we're glad to hear your opinion - it's valuable. As always, we'll be glad to welcome you back in our hotel! :) Best regards, Wojciech Jarosiński Front Office

Good stay

Customer review rating 5.0/5

Anonymous Couples - 17/08/2020 Confirmed reviews ALL

Friendly staff, convenient location, soft bed and delicious breakfast.

Dear Sergii, We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. Such a positive opinion gives us energy to act every day! We hope to see you soon at the City of Kings! Best regards, Chrystyna Tkaczenko Guest Experience Specialist

Really giid stay

Customer review rating 4.5/5

Izabela Families - 16/08/2020 Confirmed reviews ALL

Perfect location close to Wawel, very friendly personel. We definitely come back.

Dear Izabela, thank you for your feedback and kindness! We hope to see you soon at Ibis Kraków Centrum! Best regards, Chrystyna Tkaczenko Guest Experience Specialist

Good location

Customer review rating 4.0/5

Paul Solo - 14/08/2020 Confirmed reviews ALL

Staff very friendly and welcoming

Dear Paul, thank you very much for your feedback! We hope to see you soon at the City of Kings! King regards, Chrystyna Tkaczenko Guest Experience Specialist

Everything one needed

Customer review rating 5.0/5

Colin H. Friends - 22/03/2020 Confirmed reviews ALL

From check-in, eating to check-out, staff were courteous. The hotel was a lot nice than I was expecting

Hotel was value for money with a good breakfast.

Customer review rating 4.5/5

Emily Friends - 14/03/2020 Confirmed reviews ALL

Hotel good and rooms very clean and good bathroom with shower, we had two bath towels but it would be nice to have two hand towels. The staff were very helpful and pleasant.

Customer review rating 2.0/5

Anonymous Business - 03/03/2020 Confirmed reviews ALL

English skills of reception person was not sufficient (in check-in phase).

Dear Ristomatti, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Szymon Szymczyk Guest Experience Manager

Very comfortable with good service

Customer review rating 4.5/5

David W. Solo - 01/03/2020 Confirmed reviews ALL

Very comfortable room and shower area, very friendly and helpful staff, good location near the castle and centre.

Great location

Customer review rating 5.0/5

Marc Friends - 28/02/2020 Confirmed reviews ALL

Nice hotel, lovely staff and great location, only 10 minute walk to old town square

Very well located, very helpful staff

Customer review rating 5.0/5

Margaret Couples - 28/02/2020 Confirmed reviews ALL

All staff very welcoming and went out of their way to support us. Staff worked well together and despite its size and a large party of students this felt almost like a small family hotel.

Nice break in Cracow

TripAdvisor rating 5.0/5

Tadeusz K Solo travel - 31/12/2019 TripAdvisor review

It is great place with low fluctuation of staff. Very warm welcome just at entrance, nice and clean rooms. Nice rest. Very friendly personal at restaurant. Always ready to help you. Checking out goes very quickly. I can just recommend.

Nice hotel but Poor reception staff

TripAdvisor rating 1.0/5

Bill B Couples - 08/12/2019 TripAdvisor review

Nice waiting ,bar and cleaning staff , however reception and management could be more pleasant and helpful. We had 2 issues that involved our transport from the airport ( arranged via the hotel website) no taxi showed up and we were advised to make our own arrangements whilst outside the airport. Also we had been offered a free drink as part of our booking. Hotel staff didnt offer it to us. As they said they knew nothing about it, we had paid in advance to the hotel for both. None was provided.

Great accommodations / great location

TripAdvisor rating 5.0/5

David B Family - 28/09/2019 TripAdvisor review

We loved our stay, and the staff were great. We especially appreciated the email assistance they provided before we arrived: answering questions promptly and arranging transfer from the airport. As this was our first trip to Poland, we were a bit anxious, but their assistance really smoothed the way. The room was sweet, cozy, and the location was very convenient to the old center city.

Dear David B., Thank you for the wonderful opinion! Such assessments motivate us to make further efforts to present the highest quality services. Thank you for the kind words that emphasize the professionalism of our staff. Hope to see you again in the near future! Best regards, Grzegorz Płonka Deputy Hotel Manager

Krakow History Holiday

TripAdvisor rating 4.0/5

Z6399RTdavidm Family - 08/07/2019 TripAdvisor review

The hotel was about a 15 min walk from the town square and right next to river. Every thing about the hotel was good as you would expect, the only problem was Breakfast time, We had breakfast 3 times all at different times and it was the same problem, full up with coach parties, so it was noisy and the food was slow and we had trouble getting a seat let alone a table. The staff were rushed of there feet. My suggestion eat breakfast some were else.

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