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ibis Krakow Centrum Hotel 3 stars

Customer review rating 4.4/5 4,259 reviews

ALLSAFE approved hotel

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ibis Krakow Centrum
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+ 15 Services

Hotel extras

  • City centre

  • 15 minutes walk to the market

  • Free WIFI

  • IbisMusic - music keeps playing here

  • Access to urban and local transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Krakow Centrum

Ul Syrokomli 2
30 102 krakow

Tel: +48122993300

Fax: (+48)12/2993333

Check-in from 16h00

Check out up to 12h00




  • By plane

    BALICE At 14km / 8.7 miles

  • By train

    KRAKOW GLOWNY At 1.5km / 0.93 miles

GPS :50.054602, 19.925558

Hotel services


Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Hotel Services And Equipments
  • Hotel informations
    • 175 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 16 connecting rooms
    • 175 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Polish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Additional charge
    • On site
    • 70 parking spaces
    • Private
  • Shopping mall

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,259 reviews

TripAdvisor Rating 4.0/5

925 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Everything is very good! And place and located

Customer review rating 5.0/5

Regina.e Couples - 23/09/2021 Confirmed reviews ALL

Very clean, comfortable, very friendly hotel staff, the food hall is clean, tidy and the food is delicious

Customer review rating 5.0/5

Michał I. M. K. Couples - 13/09/2021 Confirmed reviews ALL

Service crue was so nice and helpful Thank you very much

Szanowni Państwo, Jesteśmy bardzo wdzięczni za Państwa opinię. Otrzymanie pozytywnych komentarzy jest dla nas zawsze wielką przyjemnością. Dziękujemy i zapraszamy po kolejną porcję pozytywnych doznań :) Z poważaniem, Damian Bas Dyrektor Operacyjny

Trusted friend

Customer review rating 4.5/5

Rob R. Couples - 12/09/2021 Confirmed reviews ALL

It was great to be able to return to the Ibis Centrum. The welcome was fantastic!

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Good location and acceptable price

Customer review rating 3.5/5

Nina Business - 24/08/2021 Confirmed reviews ALL

Check in was easy despite problems with the booking process that took over 2 hours to resolve on the phone before. The room was spacious, and quiet. The bed was hard and uncomfortable, and the pillow had a bad, cheap quality to them. The covers were good. Water pressure of the shower was amazing. Breakfast was good. Parking was outrageously expensive, 70PLN for a day is insane. Check out process was swift and easy as well. Very friendly and helpful staff.

Well located

Customer review rating 4.0/5

Anonymous Business - 19/08/2021 Confirmed reviews ALL

Ok nice breakfast

Well located and very pleasent stay

Customer review rating 4.5/5

Joanna Families - 18/08/2021 Confirmed reviews ALL

It was very good hotel staff was very nice inform as at the arrival about check out time about option to buy breakfast. We travel with 4 year old. The room was small but perfect for night stay for familly with child. The only thing that was confusing was finding the right entrence to the hotel.

Reasonable, not great

Customer review rating 2.5/5

Lezzy D. Families - 14/08/2021 Confirmed reviews ALL

Datad decor, building site noise from the outside as of 7am, uncomfortable pillows and slidin bed topper, broken lift. On a positive side, smooth check in/out and good breaffast

Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Damian Bas Dyrektor Operacyjny

Good stay

Customer review rating 4.0/5

Peter Solo - 08/08/2021 Confirmed reviews ALL

It was clean, there was AC fully operational, breakfast was okay.

Everything was great

Customer review rating 5.0/5

Halyna Couples - 29/07/2021 Confirmed reviews ALL

Well located, nice personal, great room

Best Stay

Customer review rating 5.0/5

Manish S. Friends - 19/07/2021 Confirmed reviews ALL

Basically I stay in Novotel but this time ibis give me the more best feeling even prices were best so I will prefer next time the same

Dear Manish, to read your positive feedback following your recent stay with us is truly overwhelming. We look forward to welcoming you back for another lovely experience. Best regards, Monika Wojdała, Front Office IKC

It was great (as always) but the second day nobody came to our room and we wanted a new towel (we received only one and it was already dirty)

Customer review rating 4.5/5

Dominika Families - 19/07/2021 Confirmed reviews ALL

It was great (as always) but the second day nobody came to our room and we wanted a new towel (we received only one and it was already dirty)

Good localization and self-maintenance

Customer review rating 3.5/5

Marta Couples - 28/06/2021 Confirmed reviews ALL

I liked the localization and possibility of using underground parking. It's important to me to have a secured vehicle. The card was helpful to move around the hotel and I liked the fast checking out with this card. I think the breakfast price is too high - 35 PLN per person, as I was traveling with my husband using the breakfast option would cost us 70 PLN and this is still a dinner price. Another improvement needed is a hook for towels in the bathroom.

Dear Marta, thank you for taking the time to share your recent experience after your stay with us. Your feedback is very important for us. It was a pleasure to have you as our guest and we sincerely hope we can welcme you back soon. Kind regards, Monika Wojdała, Front Office IKC

Nice and friendly staff

Customer review rating 5.0/5

N. Couples - 15/06/2021 Confirmed reviews ALL

Very pleasant stay, we received nice hospitality and warm welcoming

Dear N., thank you very much for your recent stay at the ibis Kraków Centrum. I was delighted to read that you enjoyed your stay in our hotel. I will make sure to share your review with our entire team. I hope to have the chance of welcoming you back again soon. Best regards, Monika Wojdała Front Office IKC

perfect stay

Customer review rating 5.0/5

Pawel Families - 08/06/2021 Confirmed reviews ALL

Hotel was clean, disinfected, and staff was friendly and very supportive.

Dear Pawel, thank you for your review after your stay with us. It is a pleasure to hear that everything was the way you expected. I am delighted to hear your kind words about staff and hotel. We hope to welcome you back in the near future. Best regards, Monika Wojdała, Front Office IKC

Nice break in Cracow

TripAdvisor rating 5.0/5

Tadeusz K Solo travel - 31/12/2019 TripAdvisor review

It is great place with low fluctuation of staff. Very warm welcome just at entrance, nice and clean rooms. Nice rest. Very friendly personal at restaurant. Always ready to help you. Checking out goes very quickly. I can just recommend.

Nice hotel but Poor reception staff

TripAdvisor rating 1.0/5

Bill B Couples - 08/12/2019 TripAdvisor review

Nice waiting ,bar and cleaning staff , however reception and management could be more pleasant and helpful. We had 2 issues that involved our transport from the airport ( arranged via the hotel website) no taxi showed up and we were advised to make our own arrangements whilst outside the airport. Also we had been offered a free drink as part of our booking. Hotel staff didnt offer it to us. As they said they knew nothing about it, we had paid in advance to the hotel for both. None was provided.

Great accommodations / great location

TripAdvisor rating 5.0/5

David B Family - 28/09/2019 TripAdvisor review

We loved our stay, and the staff were great. We especially appreciated the email assistance they provided before we arrived: answering questions promptly and arranging transfer from the airport. As this was our first trip to Poland, we were a bit anxious, but their assistance really smoothed the way. The room was sweet, cozy, and the location was very convenient to the old center city.

Dear David B., Thank you for the wonderful opinion! Such assessments motivate us to make further efforts to present the highest quality services. Thank you for the kind words that emphasize the professionalism of our staff. Hope to see you again in the near future! Best regards, Grzegorz Płonka Deputy Hotel Manager

Krakow History Holiday

TripAdvisor rating 4.0/5

Z6399RTdavidm Family - 08/07/2019 TripAdvisor review

The hotel was about a 15 min walk from the town square and right next to river. Every thing about the hotel was good as you would expect, the only problem was Breakfast time, We had breakfast 3 times all at different times and it was the same problem, full up with coach parties, so it was noisy and the food was slow and we had trouble getting a seat let alone a table. The staff were rushed of there feet. My suggestion eat breakfast some were else.

Top Hotel

TripAdvisor rating 5.0/5

Adam M Friends getaway - 04/07/2019 TripAdvisor review

Very grateful for the staff at this hotel, great service. Highly recommend. Great location for walking into the main tourist areas and a nice little cafe opposite for polish cuisine. River only a 5 min walk away - great for a little trip.

Excellent Hotel and staff

TripAdvisor rating 5.0/5

Andrew A Couples - 24/06/2019 TripAdvisor review

Arrived early and as a silver Accor member the receptionist, a very pleasant gentleman let us have the room early. Room and bathroom was spotless, as was the rest of the hotel. Nice area outside the front of the hotel with tables and chairs so you can enjoy a drink. I asked one of the receptionists hoe to get to somewhere on the tram, and her knowledge was very impressive. All staff always smiled and said Hello.The hotel is situated centrally, and only a 20 minute walk to the main square or five minutes on the tram. Good bar opposite as well that has an open BBQ pit. My only wish was as it was so hot outside it would have been good if the air conditioning could go cooler

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