ibis Krakow Centrum Hotel 3 stars

Customer review rating 4.4/5 3,809 reviews
ibis Krakow Centrum
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+ 16 Services
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Room 1

Number of guests
Children's age

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Underground garage 60 PLN per dayPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Jogging track (Nearby)
Business services
  • Business center with support staff (Nearby)
Information message

By Polish law, and starting 2.04 all hotels stays and reservations are forbidden unless they are business related. These restrictions apply for a period a 2 weeks starting 2.04 and might be extended. Thank you for your understanding. See you again soon.

Hotel location

ibis Krakow Centrum

Ul Syrokomli 2
30 102
krakow
poland

Tel: +48122993300

Fax: (+48)12/2993333

Contact email

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY :  124 JUBILAT

  • KRAKOW GLOWNY STATION :  179 JUBILAT

  • KRAKOW GLOWNY STATION :  2 JUBILAT

  • By plane

    BALICE At 14km / 8.7 miles

  • By train

    KRAKOW GLOWNY At 1.5km / 0.93 miles

GPS :50.054602, 19.925558

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Accessible room

Our room / Your well-deserved rest

  • Max. number of persons: 2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Room for 1 or 2 people with two separate beds

  • Max. number of persons: 2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

FAMILY-Standard room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

PREMIUM Room

  • Max. number of persons: 2
  • Area: From 18
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Other cooking style

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,809 reviews

tripadvisor

TripAdvisor Rating 4.0/5

915 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Everything one needed

Customer review rating 4.4/5

Colin H. Friends - 22/03/2020 Confirmed reviews ALL

From check-in, eating to check-out, staff were courteous. The hotel was a lot nice than I was expecting

Hotel was value for money with a good breakfast.

Customer review rating 4.4/5

Emily Friends - 14/03/2020 Confirmed reviews ALL

Hotel good and rooms very clean and good bathroom with shower, we had two bath towels but it would be nice to have two hand towels. The staff were very helpful and pleasant.

Customer review rating 4.4/5

Anonymous Business - 03/03/2020 Confirmed reviews ALL

English skills of reception person was not sufficient (in check-in phase).

Dear Ristomatti, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Szymon Szymczyk Guest Experience Manager

Very comfortable with good service

Customer review rating 4.4/5

David W. Solo - 01/03/2020 Confirmed reviews ALL

Very comfortable room and shower area, very friendly and helpful staff, good location near the castle and centre.

Great location

Customer review rating 4.4/5

Marc Friends - 28/02/2020 Confirmed reviews ALL

Nice hotel, lovely staff and great location, only 10 minute walk to old town square

Very well located, very helpful staff

Customer review rating 4.4/5

Margaret Couples - 28/02/2020 Confirmed reviews ALL

All staff very welcoming and went out of their way to support us. Staff worked well together and despite its size and a large party of students this felt almost like a small family hotel.

Good location, clean and neat modernized room

Customer review rating 4.4/5

Hyun A. K. Couples - 25/02/2020 Confirmed reviews ALL

They have everything you need to stay comfortable. Very clean, cost effective and most importantly good location. If you want to hang out in krakow i recommend this place.

Dear Hyunah, We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk Guest Experience Manager

not upto ibis standards

Customer review rating 4.4/5

Hal Business - 23/02/2020 Confirmed reviews ALL

room was tacky, bed was uncomfortable, dirty and smelly carpet, torn linen

Dear Ravi, Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Manager
Customer review rating 4.4/5

Abother Couples - 19/02/2020 Confirmed reviews ALL

Ccentral location Clean

located close to the center

Customer review rating 4.4/5

Eva Couples - 18/02/2020 Confirmed reviews ALL

Good hotel, good stay but I have to pay additionally for breakfast and parking .... I do not like it

Good Location,Great Staff

Customer review rating 4.4/5

Angie B. Couples - 18/02/2020 Confirmed reviews ALL

All staff really friendly and very helpful.Comfy , clean , warm room.Great location.Good food and prices in hotel.

Good location & friendly staff, but but...

Customer review rating 4.4/5

Tero F. F. Couples - 16/02/2020 Confirmed reviews ALL

Positive: Great staff, clean hotel, good breakfast. Nearest supermarket is only 50m from hotel, and important tram/bus stops are very close. Negative: Our stay was in february. Air conditioning isn't working if outside temperature is under 18 deg celcius (hotel manager said this). This caused that our hotel room air was way too warm to sleep in and air quality was bad. I told this to manager, but nothing happened. Se we slept quite restless nights. Ibis website also says that you have free gym, but it was only for Novotel customers. Ibis customers have to pay 30 PLN for the gym.

Dear Tero, Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Manager

Fab location, hotel was perfect

Customer review rating 4.4/5

Naoise Friends - 10/02/2020 Confirmed reviews ALL

Very comfortable hotel, great location!

Clean, close to all elements

Customer review rating 4.4/5

John A. Friends - 08/02/2020 Confirmed reviews ALL

Have use ibis before in other countries very clean last time I use ibis in vennia last September breakfast was excellent in Poland it's ok but it can be improved an other problem I had stayed there 7 days 4 out of 7 have asked them every day for apple juice and they keep telling me we don't have over all ibis is one of the best. Have applied for membership as we travel frequently this was last November and still no replay.

Well located in almost the downtown, 10 mins to the Old square, but...

Customer review rating 4.4/5

Peter C. Business - 07/02/2020 Confirmed reviews ALL

The newly renovated room are nice, but the cleanliness in the very small bathroom could be better as well as the TV size coul be bigger.

Vety good value for the money

Customer review rating 4.4/5

Juha Solo - 05/02/2020 Confirmed reviews ALL

Very quick sign up. Secured elevator. Door lock mechanism perfect. Got no outside noises into room. Solid bed, great size. Shower excellent. Got nice polish dinner and breakfast next morning. Good Wi-fi.

Dear Juha, Thank you very much for your feedback :) We appreciate it, that you enjoyed your stay and small details regarding to security at Ibis Kraków Centrum. Hope to meet you here again. Szymon Szymczyk Guest Experience Manager

Difficult check in

Customer review rating 4.4/5

Viktor Business - 04/02/2020 Confirmed reviews ALL

There was so difficult to check in since the colleagues was not able to find our data in the computer. Then we were directed to Novotel since our reservation relevant for there. Finally the Novotel staff find our booking in the system which was relevant for IBIS

This Time it was amazing , I was so happy while I was staying in Ibis Krakow Centrum

Customer review rating 4.4/5

Vivek S. Solo - 03/02/2020 Confirmed reviews ALL

It was so Amazing then my stay last time , This time I got Free Upgrade of my room , And the girls on Reception Daria and every one else I dont remember the names , Extremely helpful , Girls from the breakfast verry kind and helpful . Overall I love my stay at the hotel and I wish I always have the same Experiance .

Dear Vivek, We are so delighted to know that your stay was great! :) Greetings from Ibis Staff Members! :) See you ASAP! Kind regards, Szymon Szymczyk Guest Experience Manager

Fair stay

Customer review rating 4.4/5

Raphael Business - 30/01/2020 Confirmed reviews ALL

Very friendly welcome and it was a super nice surprise to see a personal message with some sweets on my desk when entering the room. Many thanks for that and my sincere apologies that I couldn't eat them. The cleanliness of the bathroom could be improved. There were several stains on the floor incl. footprint and a hairs in my towels. Moreover, the toilet was really dirty as I could see urin-stains on the outer of the toilet.

Dear Raphael, Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Manager

Well located hotel, good breakfast

Customer review rating 4.4/5

Anastasia Business - 23/01/2020 Confirmed reviews ALL

Generally, I am satisfied with my stay at Ibis Krakow. Advantages of the hotel are very good location, new furniture in rooms, good service at breakfast and reception. Though I didn't like that I could hear everyone passing by in the corridor at night, food offered for dinner/lunch wasn't good and service was bad, you have to wait long to order food (depends on your luck:). Pillows were heavy, I could only sleep without them.

Dear Anastasiya, Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Manager
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