ibis Krakow Centrum 3 stars

Customer review rating (ALL Rating) 4.5/5 1,018 reviews

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Description

Hotel extras

  • Downtown area

  • 15-minute walk to the market square

  • Free WIFI

  • IbisMusic - this is where the music plays

  • Public and local transport

Our accommodation(s)

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Hotel location

ibis Krakow Centrum

Ul Syrokomli 2
30 102 KRAKOW
Poland

GPS:50.054602, 19.925558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,018 reviews

Customer review rating 1.5/5

Karlis N. Couples - Confirmed reviews ALL

While hotel itself is good (we stay at Accors a lot) in this IBIS AC and ventilation barely did anything. From portable CO2 monitor, air was terrible and hot.

Dear Karlis, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall and appreciate your loyalty to Accor hotels. At the same time, we are sorry to learn that the air conditioning and ventilation did not meet your expectations. Your comments have been noted and shared with the relevant team for review, as guest comfort is very important to us. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Oktawia Smoter, Guest Experience Specialist

Customer review rating 4.5/5

Stephen M. Couples - Confirmed reviews ALL

Stayed here for nights and everything was great. Hotel 5 minute walk to river and about 15 minutes to the Old Town. Rooms were clean and staff very helpful

Dear Stephen, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our convenient location, just a short walk from the river and Kraków's Old Town. It is also great to know that you found the rooms clean and our team helpful throughout your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you again in the future! Oktawia Smoter, Guest Experience Specialist

Customer review rating 1.0/5

Igor T. Business - Confirmed reviews ALL

It was a lie and scam. They indicated a high floor when booking and paying, but it turned out not to be. Some reception staff were incompetent. There were issues in the room, including in the bathroom (the shower panel was broken).

Dear Mr. T., Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not fully meet your expectations. We take all guest comments seriously and continuously work to improve the quality of our services and facilities. As we would like to better understand the circumstances of your experience, we would be grateful if you could share additional details with us directly at ok… We appreciate your feedback and hope to have the opportunity to learn more about your concerns. Oktawia Smoter, Guest Experience Specialist

Customer review rating 5.0/5

Athena V. Friends - Confirmed reviews ALL

Friendly personnel And always happy to help you

Dear Ms. Venos, Thank you very much for your wonderful review! We are delighted to hear that you appreciated the friendliness of our team and their willingness to help. Providing warm and attentive service is our priority, and it is always rewarding to know that our guests felt well taken care of. We hope to have the pleasure of welcoming you again in the future! Oktawia Smoter, Guest Experience Specialist

Customer review rating 0.5/5

Simona M. Business - Confirmed reviews ALL

Extremely disappointing experience at Ibis Krakow Centrum. The AC didn’t work for all 3 nights, and despite complaining every day, nothing was ever resolved - just endless excuses. Worse than the broken AC was how dismissive and unprofessional the staff were about it. I was repeatedly told it was being handled, clearly just to get rid of me. For the price I paid, this kind of treatment is simply unacceptable. Avoid.

Dear Simona, Thank you for taking the time to share your feedback. We are very sorry to learn that your stay did not meet your expectations. Guest comfort is extremely important to us, and we regret that your experience left you disappointed. We take comments such as yours very seriously and appreciate you bringing your concerns to our attention. Your feedback has been shared with the relevant teams for review. Should you wish to discuss your experience in more detail, please feel free to contact us directly at ok… Oktawia Smoter, Guest Experience Specialist

Other web-users rate our hotel

  • 701 reviews 9.2/10 Location
  • 737 reviews 7.1/10 Room
  • 729 reviews 9.1/10 Service
  • 13 reviews 8.6/10 WiFi
  • 410 reviews 8.6/10 Breakfast
  • 342 reviews 8.7/10 Cleanliness
  • 150 reviews 7.1/10 Value
  • 135 reviews 8.5/10 Vibe

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