ibis Krakow Centrum 3 stars

Customer review rating (ALL Rating) 4.5/5 1,017 reviews

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Description

Hotel extras

  • Downtown area

  • 15-minute walk to the market square

  • Free WIFI

  • IbisMusic - this is where the music plays

  • Public and local transport

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Krakow Centrum

Ul Syrokomli 2
30 102 KRAKOW
Poland

GPS:50.054602, 19.925558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,017 reviews

Customer review rating 5.0/5

Ann M. M. Couples - Confirmed reviews ALL

Dear Ann M., Thank you so much for your wonderful review! We are delighted that we were able to welcome you when you needed us most and turn what must have been a stressful situation into a positive experience. A special thank you for recognizing Sonia. We are thrilled to hear that her kindness, professionalism, and willingness to help made such a difference to your arrival. We will be sure to share your lovely words with her, they will mean a great deal. It is also wonderful to know that you enjoyed your room and found our team friendly and helpful throughout your stay. We truly appreciate your trust and are delighted to hear that you'll be back. We look forward to welcoming you again soon! Oktawia Smoter, Guest Experience Specialist

Customer review rating 3.5/5

German J. Couples - Confirmed reviews ALL

Dear Mr. J., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our facilities and our convenient location. At the same time, we are sorry to learn that the air conditioning did not fully meet your expectations during your stay. The exceptionally high temperatures experienced at that time placed an unusual demand on cooling systems. Nevertheless, we fully understand how important a comfortable room temperature is for an enjoyable stay. Should you experience any inconvenience during your stay, we always encourage our guests to contact the Reception Team. We are available 24/7 and will always do our best to find the most suitable solution and ensure the highest possible level of comfort. Thank you for your understanding, and we are pleased to know that, apart from this, you enjoyed your stay. We hope to have the pleasure of welcoming you back again in the future. Oktawia Smoter Guest Experience Specialist

Customer review rating 4.5/5

Laura O. Families - Confirmed reviews ALL

Dear Ms. O., Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, excellent transport connections, peaceful atmosphere, cleanliness, and smooth check-in experience. It is especially rewarding to know that you would highly recommend our hotel. Thank you also for bringing your observations regarding the room cleanliness and the shampoo dispensers to our attention. Guest feedback is extremely valuable to us and helps us continuously improve the quality of our services. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. Oktawia Smoter Guest Experience Specialist

Customer review rating 4.5/5

William L. Couples - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our convenient location, particularly the easy access to public transportation, including the airport and Salt Mine bus routes. It is also great to know that you found the room comfortable and well-equipped, with reliable Wi-Fi, effective air conditioning, a comfortable bed, and good soundproofing. Thank you for your positive comments. Oktawia Smoter Guest Experience Specialist

Customer review rating 1.5/5

Karlis N. Couples - Confirmed reviews ALL

Dear Karlis, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall and appreciate your loyalty to Accor hotels. At the same time, we are sorry to learn that the air conditioning and ventilation did not meet your expectations. Your comments have been noted and shared with the relevant team for review, as guest comfort is very important to us. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Oktawia Smoter, Guest Experience Specialist

Other web-users rate our hotel

  • 708 reviews 9.3/10 Location
  • 739 reviews 7.1/10 Room
  • 739 reviews 9.1/10 Service
  • 14 reviews 8.9/10 WiFi
  • 410 reviews 8.8/10 Breakfast
  • 345 reviews 8.7/10 Cleanliness
  • 150 reviews 7.1/10 Value
  • 136 reviews 8.5/10 Vibe

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