ibis Krakow Centrum Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 4,451 reviews

ALLSAFE approved hotel

Information message

ibis Krakow Centrum
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+ 15 Services

Hotel extras

  • City centre

  • 15 minutes walk to the market

  • Free WIFI

  • IbisMusic - music keeps playing here

  • Access to urban and local transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Krakow Centrum

Ul Syrokomli 2
30 102 krakow

Fax: (+48)12/2993333

Check-in from 16h00

Check out up to 12h00




  • By plane

    BALICE At 14km / 8.7 miles

  • By train

    KRAKOW GLOWNY At 1.5km / 0.93 miles

GPS:50.054602, 19.925558

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar


Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,451 reviews

TripAdvisor Rating 4.0/5

927 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.5/5

Iva Couples - 11/01/2022 Confirmed reviews ALL

Everything was perfect for us. Except problem with the heater, but it was quickly fixed.

Good location

Customer review rating 3.0/5

Xxd84lb Couples - 09/01/2022 Confirmed reviews ALL

Hotel was clean and tidy but extremely warm. It was far too warm to enjoy a good nights sleep. Paid for a premium room and the only extra was a nespresso coffee machine with 2 coffees and no milk. The rooms were not cleaned due to Covid restrictions in the 3 night stay so coffee pods weren’t replaced. Had to constantly ask at reception for more. Asked for the room to be cleaned one day but I was just handed fresh towels. No glasses for water in room just coffee cups. Hotel is in a great location 10 mins walk to the town square. USB sockets next to the bed for phone charges are a great touch. No bar for drinks but the Novotel next door has a great bar and friendly staff. Wanted to book a trip through the hotel but that isn’t an option but was emailed a link to a reliable booking site.

Great value for money!

Customer review rating 4.5/5

Sakis Friends - 08/01/2022 Confirmed reviews ALL

Great value for money, with a very reasonable price, even for new year's eve. Extremely helpful staff in all occasions, clean and spacious rooms (more than the average of other Ibis hotels), also the breakfast more than the average of other Ibis hotels. Located in the centre, near the river and 10' walking from the Stare Miasto and the Kazimierz neighbourhoods. Highly recommended for business as well as holiday. For Krakow, what can i say: just amazing!

Average hotel

Customer review rating 1.5/5

Jan P. I. Business - 05/01/2022 Confirmed reviews ALL

Temperature in the hotel room when we arrived was really low. It seems that room service turned on the heater in winter just before our arrival. We stayed few days in the hotel and every day we left the room during room service the staff was decreasing temperature on the heater.

Nice and clean, just pillows are a little hard for me.

Customer review rating 4.5/5

Hugo B. Solo - 04/01/2022 Confirmed reviews ALL

It’s a good walk into the town square, or round by the river.

Value for money

Customer review rating 4.0/5

Anonymous Friends - 23/12/2021 Confirmed reviews ALL

Staff are first class, location first class, service excellent , I suggest only more attention to detail in cleanness and free upgrades to guest when Hotel is low season.

Ideal location

Customer review rating 5.0/5

Susanne N. Couples - 22/12/2021 Confirmed reviews ALL

We had most enjoyable short break. The restaurant and staff was extremely well run. Lovely food. Would come again.

Great value!

Customer review rating 4.5/5

Ayesha M. Couples - 20/12/2021 Confirmed reviews ALL

Friendly helpful staff, decent breakfast, clean room and a convenient location. Overall the stay was lovely, I would only request that slippers be available in the rooms because the rooms are carpet and it is not very hygenic to walk barefoot.

A room, with nice bathroom and good size

Customer review rating 3.0/5

Peter Solo - 20/12/2021 Confirmed reviews ALL

All was fine except a bedsheet with holes and no soap in the shower from day 1 (I had do not disturb all of my stay but it shouldn’t be empty from the day 1)

Great value!

Customer review rating 5.0/5

Pauk Solo - 19/12/2021 Confirmed reviews ALL

Room was clean, everything work. Good value for the price.

Great value for price!

TripAdvisor rating 4.0/5

skyeador 17/12/2021 TripAdvisor review

Clean, polite and helpful staff, decent breakfast, good central location! Not much to complain about. The staff was always helpful with everything we asked for. Slippers were not present in the room and the room was carpet, so it would be nice to have those present in all rooms for hygeine.

Convinient location, unsatisfactory assistance, great breakfast, misadvertised cult rooms

Customer review rating 2.0/5

Stelios Friends - 13/12/2021 Confirmed reviews ALL

We are generally trust and choose IBIS for our stays throughout europe bedause of the comptitive prices and the nice design. Ibis in Krakow offered us a very cult 80s-90s style room in comparison with the modern designed rooms that IBIS chain offers. I have to mention, that the room I booked on booking.com was the typical designed Ibis room and not this actual trip back to 90's. The buffet was excellent as well as the weekend buffet's manager. There were not face/head towels in the shower and if the shower's door oppened accidentaly during the shower, the whole bathrooms floor was complete of water. Upon arrival the receptionist said that the breakfast was not included and I insisted that we chose the hotel because of the breakfast inclusion. I had to retrieve my booking as a proof. When I asked for local excursions possibilities, the oly offer was a taxi driver that he was probably cooperating with the hotel as it usually happens in hotels with o convenience. We finally get at our destinations using loong distance busses and this information has not come through the hotel. We will be very sceptistic choosing IBIS again in the future.

Friendly, comfortable and welcoming, hotel

Customer review rating 4.5/5

Don Solo - 13/12/2021 Confirmed reviews ALL

Greatly enjoyed my stay. Hotel was comfortable, welcoming and close to many tourist sights. Friendly Staff. Breakfast buffet was extensive and of excellent quality. Will return, hopefully, next year.

Good location, good hotel, great price

Customer review rating 4.5/5

Anonymous Couples - 02/12/2021 Confirmed reviews ALL

Great big hotel, very clean and modern. Price excellent for distance to city centre. 10 mins walk and you are at the main square. Bus stop (Jubilat - Bus 252) to and from airport 2 mins walk away and airport time ~30 mins max - this seemed easiest option on public transport. Buffet breakfast had decent choice - hot food and continental - no complaints. Room and bathroom well presented, just had to ask if we wanted it cleaned. Tea making facilities and toiletries provided. It was a little noisy some nights with other guests but not the hotel’s fault. Parking available. Connected to Novotel.

Well located, secure and quick

Customer review rating 4.5/5

C.a. Solo - 22/11/2021 Confirmed reviews ALL

Exactly what you can expect from an Ibis hotel, overal cleanliness was great, highly recommend the breakfast buffet which was very varied and tasty. Very well located not far from the city centre, used it as a base to explore the city, overall extremely satisfied.

Lacking COVID regulations

Customer review rating 3.0/5

Patrice Business - 20/11/2021 Confirmed reviews ALL

If I travel in these times, I want to feel save. However, guests are not asked to wear masks and even the waiters (I’m the Novotel restaurant) don’t wear them. Especially with rising cases everywhere I did not feel save.

Dear Guest, Thank you for taking the time to tell us about your experienc. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny

Well located

Customer review rating 3.5/5

Karol Families - 16/11/2021 Confirmed reviews ALL


Well located

Customer review rating 4.5/5

Anonymous Friends - 13/11/2021 Confirmed reviews ALL

clean and good food Excellent staff - friendly and helpful

Nice break in Cracow

TripAdvisor rating 5.0/5

Tadeusz K Solo travel - 31/12/2019 TripAdvisor review

It is great place with low fluctuation of staff. Very warm welcome just at entrance, nice and clean rooms. Nice rest. Very friendly personal at restaurant. Always ready to help you. Checking out goes very quickly. I can just recommend.

Nice hotel but Poor reception staff

TripAdvisor rating 1.0/5

Bill B Couples - 08/12/2019 TripAdvisor review

Nice waiting ,bar and cleaning staff , however reception and management could be more pleasant and helpful. We had 2 issues that involved our transport from the airport ( arranged via the hotel website) no taxi showed up and we were advised to make our own arrangements whilst outside the airport. Also we had been offered a free drink as part of our booking. Hotel staff didnt offer it to us. As they said they knew nothing about it, we had paid in advance to the hotel for both. None was provided.

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