Mercure Krakow Stare Miasto 4 stars

Customer review rating 4.7/5 5,601 reviews

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How it works?
Mercure Krakow Stare Miasto
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+ 24 Services

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in from 15h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Hotel services

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 198 rooms
    • 3 rooms for people with reduced mobility
    • 28 family rooms
    • 12 connecting rooms
    • 198 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Polish
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Additional charge
    • On site
    • 33 parking spaces
    • Public
    • Electric car recharging units 22 kVA
    • Electric car recharging units 3,7 kVA
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
Well-being
  • Fitness
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens library
    • Board games available

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,601 reviews

TripAdvisor Rating 5.0/5

1,539 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful Hotel

Customer review rating 5.0/5

P. E. O. Solo - 09/10/2021 Confirmed reviews ALL

The staffs are all so friendly and approachable ranging from receptionists, the dining area and the cleaning dept. The hotel is very contemporary, room is well furnished and has everything that a guest need. There are free bagels at the reception that every guest can have, one of the ways the hotel is doing to delight the customer. Location wise, it is directly opposite a big shopping mall and the train station. It is within walking distance to the Old Town and other sights.

Dear Mr Eng O. P., We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With hotelier regards, Mercure Cracow Old Town team

Great location, excellent staff!

Customer review rating 5.0/5

Dr. P. Friends - 08/10/2021 Confirmed reviews ALL

The hotel has a very convenient location, is clean and comfortable but most importantly has a very good team of people who try to make themselves very helpful.

Dear Mr H., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Gorgeous hotel in a Great location

Customer review rating 4.0/5

Dawn Couples - 08/10/2021 Confirmed reviews ALL

We stayed at the hotel for 3 nights at this beautiful hotel with very tasteful decor. The rooms were very comfortable with all necessary items, safe, tv, fully equipped bathroom with shower. We didn’t have any housekeeping in the 3 days we were there which I thought was unusual, perhaps due to Covid rules. Breakfast was included in our stay and the array of food was endless from continental meats, cheeses, breads, porridge, yoghurts, pastries along with hot breakfast if required. Everything in the hotel complied with Covid regulations and it was immaculate. Thank you

Dear Dawn, Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We would like to explain that, according to the covid19 procedure, cleaning services are made for the special Guest request and the room must be empty at this time. We hope that the above procedure will not affect the choice of our hotel in the future. With best regards, Hotel Team.

Well located, good stay, very professional and nice staff.

Customer review rating 5.0/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

The best from the best

Dear Anna, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, The Mercure Krakow Old Town Team

Excellent location. Beautiful hotel. Great staff

Customer review rating 4.5/5

Bernie M. Friends - 07/10/2021 Confirmed reviews ALL

Our balcony room was modern & extremely clean. Breakfast was varied & plentiful. Reception staff were all excellent. We felt Some of the bar staff were quite rude and dismissive (rolling their eyes when we ordered drinks at 9.45. Flipping their hands without speaking gesturing for us to have a seat) Perhaps some training for dealing with travellers from other countries. Hotel is in excellent location for shopping, sight seeing, train and tram stops. Highly recommend

Dear Mrs M., Thank you for sharing your feedback to us. We are very sorry that things did not go as expected. All negative comments are important for us because we know where we can still improve. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We sincerely apologize for any inconvenience. Nevertheless we would like to welcome you back, we will make every effort to erase the bad impression. We hope you will give us the opportunity to better serve you in future. With hotelier regards, Mercure Cracow Old Town Team

Great stay at Mercure Krakow

Customer review rating 5.0/5

Thierry Business - 06/10/2021 Confirmed reviews ALL

Seamless check-in&out experience. Quiet & very comfortable room. Excellent breakfast. Appreciated as well the Covid security measures.

Dear THIERRY, We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With hotelier regards, Mercure Cracow Old Town team

Impeccable and reliable Accor experience

Customer review rating 4.5/5

Terje Solo - 04/10/2021 Confirmed reviews ALL

Nice new hotel, good security, possibility to open window and save a/c, great breakfast spread, clean and well cared for covid measures.

Dear TERJE, We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With hotelier regards, Mercure Cracow Old Town team

Just fantastic

Customer review rating 5.0/5

Izzy C. Couples - 04/10/2021 Confirmed reviews ALL

The staff were so lovely, room was amazing, perfect location if someone chooses to take the train from the airport. I honestly am so happy that we chose to stay at mercure in Krakow, it gave us an opportunity to really rest and recharge. Thank you!

Dear IZABELA, We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

Nice hotel and stay in Krakow

Customer review rating 4.0/5

P. A. Solo - 03/10/2021 Confirmed reviews ALL

Hotel is nice. Good breakfast and service. Good location.

Dear Mr A., Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, The Mercure Krakow Old Town Team

Good Stay and very comfortable,

Customer review rating 4.5/5

Marc B. Business - 01/10/2021 Confirmed reviews ALL

Very happy with the Mercure Hotel, the staff were very helpful and the Hotel felt like a safe environment during the Covid Pandemic. Ideally situated for tourists (although I was on business) with the Old town nearby and easy access to Trains and buses from the central station. I would highly recommend the Mercure if you are staying in Krakow (great Breakfast buffet as well)

Dear Marc, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, The Mercure Krakow Old Town Team

very good located

Customer review rating 5.0/5

Zeev Couples - 29/09/2021 Confirmed reviews ALL

we enjoyed our stay, very much

Dear ZEEV, Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Excellent

Customer review rating 5.0/5

Josette Couples - 28/09/2021 Confirmed reviews ALL

Satisfied

Dear Guest, We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With hotelier regards, Mercure Cracow Old Town team

Good location, clean, friendly staff

Customer review rating 4.0/5

Anonymous Business - 27/09/2021 Confirmed reviews ALL

Good interaction with staff. Hotel very clean, fresh, modern. Good food quality. Great location.

Dear Mr V., We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Krakow Stare Miasto Hotel Team

Good location, recently renovated hotel

Customer review rating 3.0/5

O Couples - 27/09/2021 Confirmed reviews ALL

Overall good stay in that recently renovated hotel in the center. Comfortable room and bathroom, good live music at the bar, clean hotel and very helpful staff. However (1) we were not informed we had to ask for the room to be cleaned on day 2 - done only upon request because of covid but we were not informed. (2) we had to request new bedsheets upon arrival as the ones in the bed were not fully white. (3) part of the window frame needs to be re-fitted.

Dear Mrs P., Thank you for sharing your feedback to us. We are very sorry that things did not go as expected. All negative comments are important for us because we know where we can still improve. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We sincerely apologize for any inconvenience. Nevertheless we would like to welcome you back, we will make every effort to erase the bad impression. We hope you will give us the opportunity to better serve you in future. With hotelier regards, Mercure Cracow Old Town Team

Great hotel and good location

TripAdvisor rating 5.0/5

258wilberthb Business - 19/09/2021 TripAdvisor review

Really enjoyed my stay at the Mercure Krakow. Great service and support from staff. Alwats helpful and never a No. Enyojed a nice room upgade to a suite. Nice restaurant with terrace and good food! Really enjoyed the hamburger and steak. Great location in a friendly neighborhood nearby a mall and short walking distance to the central square.

Exceptional - like staying with friends!

TripAdvisor rating 5.0/5

CarmenGraceRusso 10/08/2021 TripAdvisor review

From the moment we arrived to when we left we thoroughly enjoyed our stay. In fact we felt we were staying with friends such was the exceptional level of service. Our tour to Auschwitz/Birkenau and onto the Salt Mine was organised super efficiently. These are both unmissable experiences. That evening the hotel restaurant was extremely busy, but nonetheless despite a bit of a wait we enjoyed a delicious supper. Our room was very comfortable. The hotel is located close to the historic centre (an easy 5-10 minute walk), and across the road from the elegant Galeries Krakow shopping mall. If you visit Krakow I can totally recommend you stay at the Mercure Krakow Stare Miasto!

6 stars

TripAdvisor rating 5.0/5

Kaido K 09/08/2021 TripAdvisor review

Excellent service during all that 4 days. Reception crew was awsome and very friendly. Great location, near railway station and big shopping mall. Junior suite was great, comfort bed, enough space and quiet. Strongly recommend !

Very pleasant stay

TripAdvisor rating 4.0/5

lieub2016 09/08/2021 TripAdvisor review

A very pleasant stay. Location is great with walking distance to shops and the old town. Parking in the basement is good. Smooth check in check out. Breakfast is very good. WiFi works good. Bed mattresses and pillows are comfortable.

Great experience

TripAdvisor rating 5.0/5

Agnieszka L Business - 03/03/2021 TripAdvisor review

Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!

Dissapointed

TripAdvisor rating 2.0/5

Bonta_B Friends getaway - 06/08/2020 TripAdvisor review

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

Dear Bonta_B, First of all, allow me to thank you for taking the time to share your experience following your stay at Mercure Krakow Stare Miasto and for choosing our hotel in the first place. I am very grateful for all of your valuable comments, as here at Mercure Kraków Stare Miasto we strongly believe that the best and easiest way to improve the level of our services is through attentive listening to and acting upon Guests' feedback. I would like to assure you that we will do our upmost to address all of the issues you have mentioned in your review in order to ensure that they will not reoccur in the future. Having said that, I would like to briefly pick up on the issues raised. Due to the global health crisis we are currently in several aspects of our standard processes have changed considerably in order to secure the highest possible level of safety for our Guests as that is our priority and something we consider our responsibility. One of those aspects is the fact, the once we clean and prepare a room for arrival we do not enter it anymore for at least the next 24 hours and in some cases even longer. Although we clean the rooms and balconies to the highest possible sanitary standards, from time to time those pesky and restless spiders will do what they do best between the time we last entered the room and the moment you first enter the room you checked into :) Nonetheless, following your comments, we will pay particular attention to our balconies especially in the context of cleaning thoroughly the rainwater drainage pipes. The second aspect of our Guests' experience that changed recently is the breakfast. Due to the restrictions imposed on the hospitality industry by the local government we cannot offer our breakfast buffet in its usual form. Nonetheless, we do our best to provide a breakfast experience as similar to what our Guests are used to as possible. This includes ensuring the availability of all the items the buffet was offering previously and even more. We change the offer depending on the current season and also according to our Guests' expectations and suggestions. If there is anything in particular that you found missing in our buffet we will be glad to learn about it and add that item if possible. Please do not hesitate to let us know in any way that is convenient for you. Furthermore, due to the government-imposed restrictions regarding the number of tables provided in our breakfast restaurant we are aware that at peak times the restaurant is somewhat busy. We do our best to advise Guests about the best times to enjoy their breakfast however we have to acknowledge that queues at certain times may not be possible to avoid. Please remember however, that you can always enjoy a breakfast in your room, served at a time most convenient for you with no waits whatsoever. Lastly, I would like apologize for the fact, that by way of omission, we did not issue a parking card for you right when you checked in. This card and our parking system is our way of securing availability of parking spaces for our in-house Guests. As the number of spaces in our garage is limited, whenever it is full we provide parking spaces for our Guests in the nearby hotel Ibis, which is part of our hotel group, as we understand that the last thing a Guest desires after a long journey is to look for a parking space in the heart of the city, where we are located. I sincerely hope that despite the issues you have raised your stay was rather enjoyable. As I mentioned in the beginning I am really grateful for all your comments as they will be very useful in trying to find an even better way to serve our Guests in those difficult and unprecedented times. Please contact me directly if you would like to discuss any of the above further or if you would be willing to reconsider your decision regarding visiting us again. All the best for your and your company employees. Stay safe! Adrian Kołba Rooms Division Manager

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