Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,407 reviews

Mercure Krakow Stare Miasto - Image 1
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Pawia 18 B, 31154 Krakow, Poland

Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Telephone
Fax +48 12 225 11 35

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,407 reviews

TripAdvisor Rating  4.7/5  1,915 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Jason S. Families - Confirmed reviews ALL

The stay at Mercure Krakow Stare Miasto was overall very good, and the room was comfortable, quiet and well kept. As a Gold member, I really appreciated the complimentary upgrade and the warm welcome from the front desk team. The location next to the station and within walking distance to the Old Town was extremely convenient for our family. However, the breakfast was a bit disappointing over our 5-night stay. The selection was exactly the same every single day, which became repetitive for a longer stay. Several times, when items ran out, they were not replenished promptly, and on one morning we had to wait over 20 minutes for bananas after asking the staff. For a hotel of this standard, a bit more variety and faster refills at breakfast would make a big difference. Overall, we were satisfied with our stay and would consider returning, especially if the breakfast experience improves. Thank you again for the room upgrade and the friendly service from the reception team.

Customer review rating 5.0/5

Sandy T. Couples - Confirmed reviews ALL

Well looked after.A clean and modern hotel with great restaurant food.

Customer review rating 4.5/5

Santiago G. Families - Confirmed reviews ALL

Staff was extremely helpful in particular as I faced some health problems, so they helped me to find a doctor, they were also very nice with the kids and helped us throughout the stay.

Customer review rating 5.0/5

Marek K. Friends - Confirmed reviews ALL

Very pleasant, very nice front desk staff that helped me with an issue quickly, smooth process, rooms comfortable and private

Customer review rating 4.5/5

Zoi P. L. S. Families - Confirmed reviews ALL

Nice Christmas Stay! Very close to Old Town and friendly environment!

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Other web-users rate our hotel

  • 1,677 reviews 9.7/10 Location
  • 1,384 reviews 9/10 Room
  • 1,945 reviews 9.6/10 Service
  • 28 reviews 9.2/10 WiFi
  • 835 reviews 9/10 Breakfast
  • 656 reviews 9.5/10 Cleanliness
  • 582 reviews 8.2/10 Comfort
  • 540 reviews 9.7/10 Vibe

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Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.