Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,585 reviews

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Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

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Room 1

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  2,585 reviews

Customer review rating 1.0/5

Mathieu M. G. Business - Confirmed reviews ALL

Dear Mr. G., Thank you for taking the time to share your experience. I sincerely regret the situation you encountered during breakfast. I can only imagine how frustrating it must have been, especially as the technical issue with our payment terminal ultimately resulted in you being unable to have breakfast that day. Please accept my apologies for the technical failure and, equally importantly, for the lack of an immediate and appropriate response from our breakfast team. I also understand your frustration regarding the communication. Our Restaurant Manager made several attempts to contact you following the incident, unfortunately without success, but I regret that we were not able to resolve the matter with you at the time. I also with to assure that the payment was returned to you immediately at the same day. Your feedback is very important to us, and we will use it to ensure that similar situations are handled more effectively in the future. I sincerely hope we will have the opportunity to restore your confidence in our service. Kind regards, Jędrzej Król Guest Experience Manager

Customer review rating 2.5/5

Apoorva V. Business - Confirmed reviews ALL

Dear Mr. V., Thank you for sharing your feedback. We are sorry to hear that you have not received your invoice following your stay. We have checked our records, and everything appears to have been processed correctly. We kindly recommend checking your email spam or junk folder, as the invoice may have been filtered there. Should you still be unable to locate it, please do not hesitate to contact us via H9… We will be happy to resend the document and assist you further. Kind regards, Jędrzej Król Guest Experience Manager

Customer review rating 3.5/5

Azran I. Families - Confirmed reviews ALL

Dear Mr. I., Thank you for taking the time to share your feedback and for rating your stay with us. I am sorry to hear that some aspects of your experience did not fully meet your expectations. I understand your comments regarding the room size and the waiting time during breakfast. I also regret that the bathroom amenities were not replenished as they should have been. These details are important, and I will share your feedback with the relevant teams to help us improve the consistency of our service. We appreciate your honest comments and hope to have the opportunity to provide you with a more comfortable and seamless experience during your next stay. Kind regards, Jędrzej Król Guest Experience Manager

Customer review rating 4.5/5

Giacomo L. A. G. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Vannya W. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 1,689 reviews 9.7/10 Location
  • 1,360 reviews 8.8/10 Room
  • 1,983 reviews 9.6/10 Service
  • 23 reviews 9.2/10 WiFi
  • 813 reviews 8.9/10 Breakfast
  • 640 reviews 9.5/10 Cleanliness
  • 575 reviews 7.8/10 Comfort
  • 536 reviews 9.7/10 Vibe

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