Mercure Krakow Stare Miasto 4 stars

hotel in very comfortable location. Very helpful team. All facilities in good quality.

Perfect location, nice & helpful staff, well designed interiors.

Everything was perfect

The hotel is located opposite Galeria Krakowska the main shopping mall and railway station perfect for me as I had travelled to Krakow by train. The breakfast was sumptuous and dinner excellent. My room was pleasant. The hotel is located close to the Main Market Square (10 minutes walk). Just opposite the hotel on Pawia Street is the stop for tram no. 3 handy for Kazimierz and the Oskar Schindler Factory museum.

Lovely hotel, good staff, well located near main station and good to go and see city sights

Very impressed with this hotel, excellent location close to all attractions and bus/tram links. Rooms were clean and spacious, hotel staff were polite, friendly and helpful. Would definitely recommend this hotel.

stayed for 4 nights on mini break. Arrived late - 9pm , but was able to purchase food and drink easily. Place very clean, plenty of sanitising stations at various key parts of the foyer and by the lift and mask required in non eating public areas. We had room 621 which has a double size balcony. Everything as we wanted, comfortable bed, air con not too cold - able to move from 20 degrees and fan to 23 degrees no fan when became cold - this we has to reset every day but no problem. Nice bathroom with large walk in shower and plenty of storage room. Only downside was we ordered a taxi on the Thursday for airport pick-up the following day. This had to be re-ordered on the day of leaving (unsure what happened and no explanation given). This meant a 15 minute delay - taxi arrived 5 mins after reception phoned taxi company, but was no problem as we had allowed plenty of time. Overall great stay with main square and jewish quarter easily walkable. Would recommend and would stay again.

i would have hoped to be upgraded as a gold member, especially now

Friendly, relaxed, COVID compliant experience. Spotless hotel, conveniently located for transport links, shopping and a short walk to the Old Town.

Very welcoming and friendly staff, perfectly located, lovely breakfast and a large spacious room with very comfortable bed and a fabulous shower.

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Excellent hotel in a winning location: 5 minutes from the old city, 1 minutes from the big Galeria Krakowska Shopping Mall on the other side of the road. A few minutes walk to bus/tram main station. Teh hotel is very clean, quiet, friendly staff, well equipped rooms and with a rich breakfast.

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.