Mercure Krakow Stare Miasto 4 stars

Customer review rating 4.7/5 4,989 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Mercure Krakow Stare Miasto
See on a map
+ 19 Services

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 Meeting room(s)
  • Copy/print service availablePaying

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodation(s)

Classic double with a comfortable bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Classic twin room - two separate beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products

Classic room with an extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege room with a large bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege room with a double bed and extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Junior Suite with a double bed and extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Menu (PDF)

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,989 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,476 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great spot

Customer review rating 5.0/5

Alicja Families - 11/05/2021 Confirmed reviews ALL

Location , facilities and most importantly amazing staff. Great place to stay for a few days.

Dear Mrs H., We very much appreciate your comments regarding your stay at Mercure Cracow Old Town Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

The perfect stay!

Customer review rating 5.0/5

Anonymous Couples - 29/03/2021 Confirmed reviews ALL

Everything was great ! The staff is amazing, the location is excellent and the hotel is perfect. Definitely will stay again in this hotel!

Dear Mr D., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager

Great hotel

Customer review rating 5.0/5

Kamil Families - 13/03/2021 Confirmed reviews ALL

Very friendly and helpful staff. Great location. Clean.

Dear Mr N., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Great experience

TripAdvisor rating 5.0/5

Agnieszka L Business - 03/03/2021 TripAdvisor review

Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!

Great hotel experience - as always :)

Customer review rating 5.0/5

Adam S. Friends - 18/02/2021 Confirmed reviews ALL

I always choose Mercure Krakow Stare Miasto while visiting Krakow. Excellent facilities, nice rooms and most importantly very friendly staff!

Szanowny Panie Adamie, Jestem bardzo wdzięczny za Pana komentarze dotyczące pobytu w Hotelu Mercure Kraków Stare Miasto. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością :) Dziękuję za wybór naszego Hotelu oraz zaufanie jakim nas Pan obdarzył. Jeżeli to możliwe, będziemy bardzo wdzięczni za pozytywny komentarz także na platformie TripAdvisor : goo.gl/f8InhJ lub google+ Zapraszamy do ponownego skorzystania z naszych usług. Aktualna oferta, zawsze dostępna jest na stronie www.all.accor.com Życzę wszystkiego co najlepsze. Z poważaniem, Grzegorz - Guest Experience Manager

very good location

Customer review rating 5.0/5

Lukasz Families - 17/02/2021 Confirmed reviews ALL

hotel in very comfortable location. Very helpful team. All facilities in good quality.

Szanowny Panie Łukaszu, Jestem bardzo wdzięczny za Pana komentarze dotyczące pobytu w Hotelu Mercure Kraków Stare Miasto. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością :) Dziękuję za wybór naszego Hotelu oraz zaufanie jakim nas Pan obdarzył. Jeżeli to możliwe, będziemy bardzo wdzięczni za pozytywny komentarz także na platformie TripAdvisor : goo.gl/f8InhJ. Zapraszamy do ponownego skorzystania z naszych usług. Aktualna oferta, zawsze dostępna jest na stronie www.all.accor.com Życzę wszystkiego co najlepsze. Z poważaniem, Grzegorz - Guest Experience Manager

Well located

Customer review rating 4.5/5

Konrad K. Solo - 06/11/2020 Confirmed reviews ALL

Perfect location, nice & helpful staff, well designed interiors.

Szanowny Panie Konradzie :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Pana ponownie w Mercure Kraków Stare Miasto :) Pozdrawiamy serdecznie, Załoga Hotelu.

Very nice

Customer review rating 5.0/5

Matthieu Families - 22/10/2020 Confirmed reviews ALL

Everything was perfect

Dear Mr T., Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Good quality hotel in ideal location

Customer review rating 5.0/5

Andrzej M. Solo - 22/10/2020 Confirmed reviews ALL

The hotel is located opposite Galeria Krakowska the main shopping mall and railway station perfect for me as I had travelled to Krakow by train. The breakfast was sumptuous and dinner excellent. My room was pleasant. The hotel is located close to the Main Market Square (10 minutes walk). Just opposite the hotel on Pawia Street is the stop for tram no. 3 handy for Kazimierz and the Oskar Schindler Factory museum.

Dear Mr M., We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

excellent

Customer review rating 5.0/5

Rachel Couples - 11/10/2020 Confirmed reviews ALL

Lovely hotel, good staff, well located near main station and good to go and see city sights

Dear RACHEL :) we're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in the future. Need assistance? Please do not hesitate to contact us. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Always book direct with us for best deals on www.accorhotels.com With best regards, The Mercure Krakow Stare Miasto Team.

Lovely hotel, excellent central location

Customer review rating 5.0/5

Kp Couples - 05/10/2020 Confirmed reviews ALL

Very impressed with this hotel, excellent location close to all attractions and bus/tram links. Rooms were clean and spacious, hotel staff were polite, friendly and helpful. Would definitely recommend this hotel.

Dear Guest, thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice information about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ See you in next time at Mercure Krakow Old Town. With best regards, Hotel Team

Lovely room, ideal location

Customer review rating 4.5/5

P. Couples - 03/10/2020 Confirmed reviews ALL

stayed for 4 nights on mini break. Arrived late - 9pm , but was able to purchase food and drink easily. Place very clean, plenty of sanitising stations at various key parts of the foyer and by the lift and mask required in non eating public areas. We had room 621 which has a double size balcony. Everything as we wanted, comfortable bed, air con not too cold - able to move from 20 degrees and fan to 23 degrees no fan when became cold - this we has to reset every day but no problem. Nice bathroom with large walk in shower and plenty of storage room. Only downside was we ordered a taxi on the Thursday for airport pick-up the following day. This had to be re-ordered on the day of leaving (unsure what happened and no explanation given). This meant a 15 minute delay - taxi arrived 5 mins after reception phoned taxi company, but was no problem as we had allowed plenty of time. Overall great stay with main square and jewish quarter easily walkable. Would recommend and would stay again.

Dear P., Thank you very much for taking the time to share your opinion with us and for choosing to stay in Mercure Kraków Stare Miasto in the first place. It is great to know that you were satisfied with your stay and that you would visit us again. I am particularly happy that you noticed the attention we put on ensuring our Guests' and our own safety during this unprecedented time of global health crisis. Providing our Guests with a safe and secure stay in hope of rebuilding global travel is our top priority and thus I am very glad that you appreciated our efforts in this regard. I would also like to apologize for the misunderstanding with your transfer booking as I can really understand how stressful this experience must have been. I feel relieved that thanks to the fact that you allowed sufficient time for this return journey we have avoided the worst case scenario. Nonetheless, please rest assured that I will investigate this matter and take action to ensure that such situations will not occur in the future. Thank you again for sharing your experience, and we hope to see you on your next visit to Kraków Sincerely, Adrian Kołba Rooms Division Manager
Customer review rating 2.5/5

Anonymous Families - 02/10/2020 Confirmed reviews ALL

i would have hoped to be upgraded as a gold member, especially now

Szanowny Panie Pawle, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami dotyczącymi pobytu w Hotelu Mercure Kraków Stare Miasto. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań, szczególnie jeżeli chodzi o podwyższenie kategorii pokoju z tytułu posiadania statusu lojalnościowego na poziomie gold. Jest to ewidentnie nasze niedpatrzenie. Proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Mercure, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana opinie są dla nas niezwykle ważne. Pragniemy zapewnić, że podejmujemy odpowiednie kroki, aby zniwelować problem i uniknąć jego powtórzenia się w przyszłości. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości będziemy mieli szansę zaprezentowania usług wysokiej jakości. Będę wdzięczny za informację o Pana kolejnej rezerwacji (h9…) Z poważaniem, Grzegorz - Guest Experience Manager

Friendly stay

Customer review rating 4.5/5

Emma Solo - 01/10/2020 Confirmed reviews ALL

Friendly, relaxed, COVID compliant experience. Spotless hotel, conveniently located for transport links, shopping and a short walk to the Old Town.

Dear Emma, Thank you for sharing your comment, we hope that your next visit in Mercure Cracow Old Town Hotel , will be only more pleasant experience :) We hope to welcome you back to our hotel very soon! With best regards, Welcome Team

Fantastic hotel and staff

Customer review rating 5.0/5

Clare B. Friends - 29/09/2020 Confirmed reviews ALL

Very welcoming and friendly staff, perfectly located, lovely breakfast and a large spacious room with very comfortable bed and a fabulous shower.

Dear CLARE :) Thank you! We are truly grateful for nice comment. We are really glad that you shared your opinion . Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards , Grzegorz - Guest Experience Manager.

Dissapointed

TripAdvisor rating 2.0/5

Bonta_B Friends getaway - 06/08/2020 TripAdvisor review

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

Dear Bonta_B, First of all, allow me to thank you for taking the time to share your experience following your stay at Mercure Krakow Stare Miasto and for choosing our hotel in the first place. I am very grateful for all of your valuable comments, as here at Mercure Kraków Stare Miasto we strongly believe that the best and easiest way to improve the level of our services is through attentive listening to and acting upon Guests' feedback. I would like to assure you that we will do our upmost to address all of the issues you have mentioned in your review in order to ensure that they will not reoccur in the future. Having said that, I would like to briefly pick up on the issues raised. Due to the global health crisis we are currently in several aspects of our standard processes have changed considerably in order to secure the highest possible level of safety for our Guests as that is our priority and something we consider our responsibility. One of those aspects is the fact, the once we clean and prepare a room for arrival we do not enter it anymore for at least the next 24 hours and in some cases even longer. Although we clean the rooms and balconies to the highest possible sanitary standards, from time to time those pesky and restless spiders will do what they do best between the time we last entered the room and the moment you first enter the room you checked into :) Nonetheless, following your comments, we will pay particular attention to our balconies especially in the context of cleaning thoroughly the rainwater drainage pipes. The second aspect of our Guests' experience that changed recently is the breakfast. Due to the restrictions imposed on the hospitality industry by the local government we cannot offer our breakfast buffet in its usual form. Nonetheless, we do our best to provide a breakfast experience as similar to what our Guests are used to as possible. This includes ensuring the availability of all the items the buffet was offering previously and even more. We change the offer depending on the current season and also according to our Guests' expectations and suggestions. If there is anything in particular that you found missing in our buffet we will be glad to learn about it and add that item if possible. Please do not hesitate to let us know in any way that is convenient for you. Furthermore, due to the government-imposed restrictions regarding the number of tables provided in our breakfast restaurant we are aware that at peak times the restaurant is somewhat busy. We do our best to advise Guests about the best times to enjoy their breakfast however we have to acknowledge that queues at certain times may not be possible to avoid. Please remember however, that you can always enjoy a breakfast in your room, served at a time most convenient for you with no waits whatsoever. Lastly, I would like apologize for the fact, that by way of omission, we did not issue a parking card for you right when you checked in. This card and our parking system is our way of securing availability of parking spaces for our in-house Guests. As the number of spaces in our garage is limited, whenever it is full we provide parking spaces for our Guests in the nearby hotel Ibis, which is part of our hotel group, as we understand that the last thing a Guest desires after a long journey is to look for a parking space in the heart of the city, where we are located. I sincerely hope that despite the issues you have raised your stay was rather enjoyable. As I mentioned in the beginning I am really grateful for all your comments as they will be very useful in trying to find an even better way to serve our Guests in those difficult and unprecedented times. Please contact me directly if you would like to discuss any of the above further or if you would be willing to reconsider your decision regarding visiting us again. All the best for your and your company employees. Stay safe! Adrian Kołba Rooms Division Manager

Perfect location, perfect hotel

TripAdvisor rating 5.0/5

rolex2019 27/02/2020 TripAdvisor review

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Nice hotel near by old town and Galerie Krakowska

TripAdvisor rating 4.0/5

AnneSoikkeli Friends getaway - 01/01/2020 TripAdvisor review

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Excellent hotel close to old city

TripAdvisor rating 5.0/5

Departure669721 Family - 24/12/2019 TripAdvisor review

Excellent hotel in a winning location: 5 minutes from the old city, 1 minutes from the big Galeria Krakowska Shopping Mall on the other side of the road. A few minutes walk to bus/tram main station. Teh hotel is very clean, quiet, friendly staff, well equipped rooms and with a rich breakfast.

Christmas Vacation in Krakow 2019

TripAdvisor rating 5.0/5

Ben1955 Friends getaway - 13/12/2019 TripAdvisor review

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in krakow