Name: Modern hotel: Hotel Mercure Kraków Stare Miasto - ALL - ALL
Address: Pawia 18 B, Krakow, 31154, PL
Telephone: +48122251111
Rating: 4.8

Mercure Krakow Stare Miasto

Hotel for travellers looking for local and authentic experiences

We are located between Krakowskie Centrum Komunikacji, Krakow Communication Center and the old town, which is only a 10-minute walk from our hotel. Our building boasts a unique facade and interiors. Stylish rooms and a modern conference center are our response to the needs of a rapidly changing Krakow. The Winestone Restaurant is a unique place where you can savor delicious meals, meet with friends or simply relax after a busy day. We are truly passionate about our guests.

Opposite Galeria Krakowska and the railway station. 15 minutes from the Florian Gate and city center. Close to all the most important places in Krakow; ICE, universities, galleries and museums. The Winestone Restaurant is distinguished by its excellent cuisine. Modern and stylishly furnished conference rooms are the answer to the needs of business, which is developing quickly in Krakow.

Our hotel has 198 rooms and suites. Free super fast Wi-Fi throughout the facility. Modern conference rooms and Winestone restaurant. Large car park under the hotel, tram line next to the hotel.

We are happy to welcome you in our hotel. Thank you for choosing Mercure Krakow Old Town. We look forward to seeing you in Krakow.

Violetta Krzemien-Banot, Hotel Management

Hotel extras

Located in the heart of Kraków
Free high-speed internet
Underground parking
Fitness Center
Bike rental

Our accommodation(s)

Room

Classic double with a comfortable bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Classic twin room - two separate beds

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Twin bed(s)

See availabilities

Room

Superior room with a double bed and extra sofa

4 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s) and 1 x Queen size sofa bed(s)

See availabilities

Room

Privilege room with a large bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Suite

Junior Suite with a double bed and extra sofa

4 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s) and 1 x Queen size sofa bed(s)

See availabilities

Suite

Junior Suite with a kingsize bed, extra sofa and a terrace

4 pers. max
27 m² / 290 sq ft

Bedding 1 x King size bed(s) and 1 x Queen size sofa bed(s)
Most of the accommodation: Terrace

See availabilities

Suite

Executive Suite with large bed and outdoor terrace

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Queen size sofa bed(s) and 1 x King size bed(s)

See availabilities

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

+48 12 225 11 11

+48 12 225 11 35

KRAKOW GLOWNY

Railway station

Access: 250 m / 0.16 mi 2 min walk

Galeria Krakowska mall

Shopping centre/mall

Access: 200 m / 0.1 mi 1 min walk / 1 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Breakfast

Start off the day with a smile on your face! In the morning, enjoy our unique, healthy and delicious breakfast. Make yourself at home at the restaurant - treat yourself and discover our regional dishes.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 86 m² / 925.695 sq ft
Maximum seats capacity: 84
Maximum capacity for banquets: 50

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5 2,508 reviews

Robert J. M. Families - 5/27/2026 Confirmed reviews ALL

Dear Mr. M., Thank you very much for taking time to share a review. It is truly rewarding to know that our team made a positive impression during your stay. Your feedback is greatly appreciated and will be shared with the team. We already look forward to welcoming you again in the future. Kind regards, Jedrzej Krol Guest Experience Manager

Roopa S. Business - 5/26/2026 Confirmed reviews ALL

1. Guests who check into the hotel on the same day in the afternoon (around 3–4 PM) are charged for the full day; however, they miss out on breakfast due to the late check-in. It is therefore recommended that the management consider providing complimentary dinner on the same day to compensate for the missed breakfast. 2. Tea, coffee, and creamer supplies should be provided in sufficient quantities rather than limiting them to a small number of packets. 3. The hotel should provide a weighing scale (luggage scale) at the time of check-out so that guests can check their baggage weight and ensure compliance with airline or customs restrictions. 4.For guests checking out early (around 2 AM or later), the hotel should proactively inform them that a packed breakfast will be arranged instead of not communicating this facility.1.

Dear Ms. S., Thank you for sharing your feedback. I would like to clarify a few points regarding our hotel services and policies. Our standard check-in time is from 3:00 PM, which is clearly communicated during the booking process. Breakfast included in the reservation applies to the following morning after the overnight stay. For this reason, we do not offer dinner as compensation for guests arriving later in the day. Regarding the in-room tea and coffee facilities, all amenities are replenished daily. Additionally, our reception team is available 24/7 and is always happy to provide extra tea, coffee, creamer, or other supplies upon request. A luggage scale is also available at the reception desk at any time for guests who wish to check their baggage weight before departure. For guests departing early in the morning, we offer breakfast boxes that can be prepared when ordered before 8:00 PM on the day prior to departure. Whenever we are informed in advance about an early check-out, our team communicates this option to ensure guests can benefit from it. We appreciate your comments and remain committed to providing clear communication and attentive service to all our guests. Kind regards, Jędrzej Król Guest Experience Manager

Benjamin S. L. Business - 5/26/2026 Confirmed reviews ALL

Dear Benjamin, Thank you for your kind words. We are delighted that you enjoyed your accommodation and the terrace. We hope, we will make your future stay even more comfortable and relaxing. Best regards, Mercure Krakow Old Town Team

Qemal T. Business - 5/26/2026 Confirmed reviews ALL

Dear Mr. Qemal, Thank you very much for the perfect rating. We truly appreciate your support and are delighted that your stay was comfotable. We already look forward to welcoming you again soon. Kind regards, Mercure Krakov Old Town team

Dean K. Couples - 5/26/2026 Confirmed reviews ALL

Dear Dean, Thank you for taking the time to rate your stay with us. While I am pleased to see a positive overall impression, we are always striving to improve and deliver an excellent experience in every aspect. We are sorry that some of our solutions did not meet your expectations. Your insights help us better understand them and continue to enhance our service for future visits. I truly hope to have the opportunity to welcome you again. Kind regards, Mercure Krakov Old Town team