Mercure Krakow Stare Miasto 4 stars

Customer review rating 4.7/5 5,201 reviews

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Mercure Krakow Stare Miasto
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+ 13 Services

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodation(s)

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,201 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,509 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Perfect stay

Customer review rating 5.0/5

Lukas.m Solo - 26/07/2021 Confirmed reviews ALL

A very nice and modern hotel, delicious breakfast. The hotel is located near the railway station, easy to reach the center, the staff is very kind and always ready to help

Dear Mr M., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. Just feel invited for future stays :) With best regards, Hotel Team.

Super stay

Customer review rating 4.5/5

L. Families - 24/07/2021 Confirmed reviews ALL

Nice, modern and clean rooms. Well located close to Krakow old town. My teenage daugther loved the shopping centre across the streer from the hotel. The staff made us feel most welcome. And if we visit Krakow again we will choose the same hotel

Dear L., We are really glad that you enjoyed your stay, location and our Staff. Thank you for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards - Mercure Cracow Team :)

Love the location and decor.

Customer review rating 5.0/5

Pat Couples - 22/07/2021 Confirmed reviews ALL

I love the location, hotel is new, very clean, quiet room, ac working perfect, comfortable bad, spacious room and bathroom. Very Nice staff working in the hotel. The decor and design of the hotel look very pretty

Dear PAT :) Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

"Well located", "Good stay...ok

Customer review rating 4.0/5

Ola K. E. Business - 20/07/2021 Confirmed reviews ALL

not so lucky as last time but ok

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon :) Sincerely, Mercure Cracow Old Town Hotel Team

Best location. Good hotel

Customer review rating 5.0/5

David I. Couples - 19/07/2021 Confirmed reviews ALL

Very wellcoming. Graet staff. Great service.

Dear David, Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Great location, next to the train station

Customer review rating 4.0/5

Freqkrak Couples - 19/07/2021 Confirmed reviews ALL

Clean hotel, following the health protocols

Dear Mr T., Thank you for taking the time to tell us about your experience at the Hotel Mercure Krakow Old Town. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, With best regards, Hotel Team

Amazing hotel and location

Customer review rating 5.0/5

Frederick Solo - 19/07/2021 Confirmed reviews ALL

The hotel is fantastic, modern and clean rooms, perfect location and breakfast was very tasty. Friendly staff and going the extra mile to help, Edyta and Iwona were very professional and helpful, sorting out a request for my reservation. Thanks

Dear FERNANDO :) We are really glad that you enjoyed your stay, our staff, and service. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards , Grzegorz - Guest Experience Manager.

Very comfortable hotel in a very convenient location

Customer review rating 4.5/5

M Y. Couples - 13/07/2021 Confirmed reviews ALL

Comfortable, convenient, and very helpful staff.

Dear Mr Y., Thank you for sharing your comment. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow, just feel invited :) With best regards - Grzegorz - Guest Experience Manager.

Pleasant, comfortable with good service

Customer review rating 4.5/5

Yosef C. Couples - 08/07/2021 Confirmed reviews ALL

Good location, beautiful hotel, clean, very good service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cracow Old Town Hotel Team.

Excellent

Customer review rating 5.0/5

Natalia Families - 05/07/2021 Confirmed reviews ALL

The staff was very welcoming and positive. Hotel was clean and in a good location as we it's opposite the train station and a large shopping centre. We left the next morning and caught the train to the airport. This is by far the best mercure hotel we stayed at.

Szanowna Pani Natalio, Jestem bardzo wdzięczny za Pani komentarze dotyczące pobytu w Hotelu Mercure Kraków Stare Miasto. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością :) Dziękuję za wybór naszego Hotelu oraz zaufanie jakim nas Pani obdarzyła. Jeżeli to możliwe, będziemy bardzo wdzięczni za pozytywny komentarz także na platformie TripAdvisor : goo.gl/f8InhJ. Zapraszamy do ponownego skorzystania z naszych usług. Aktualna oferta, zawsze dostępna jest na stronie www.all.accor.com Życzę wszystkiego co najlepsze. Z poważaniem, Grzegorz - Guest Experience Manager

Got what I needed.

Customer review rating 3.5/5

Łukasz Business - 05/07/2021 Confirmed reviews ALL

Clean, well decorated, very good location, fine lobby, very good service/attitude of staff. Minuses: limited breakfast; shower (ie. too reduced amount of water flow).

Szanowny Panie Łukaszu, dziękujemy za opinię i jednocześnie zapraszamy do kolejnych odwiedzin. Z wyrazami szacunku, Załoga Mercure Kraków Stare Miasto

Excellent experiance

Customer review rating 5.0/5

Pauline Business - 24/06/2021 Confirmed reviews ALL

Very convenient location. Amazing, very friendly and supportive staff! Very modern and clean hotel.

Dear Mrs G., We very much appreciate your comments regarding your stay at the Mercure Cracow Old Town Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

9

Customer review rating 5.0/5

Tomer H. Couples - 15/06/2021 Confirmed reviews ALL

clean. very helpful and proftionsl staff.good breakfast. good location. parking

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) just feel invited Sincerely, Mercure Cracow Old Town Team

Great experience

TripAdvisor rating 5.0/5

Agnieszka L Business - 03/03/2021 TripAdvisor review

Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!

Dissapointed

TripAdvisor rating 2.0/5

Bonta_B Friends getaway - 06/08/2020 TripAdvisor review

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

Dear Bonta_B, First of all, allow me to thank you for taking the time to share your experience following your stay at Mercure Krakow Stare Miasto and for choosing our hotel in the first place. I am very grateful for all of your valuable comments, as here at Mercure Kraków Stare Miasto we strongly believe that the best and easiest way to improve the level of our services is through attentive listening to and acting upon Guests' feedback. I would like to assure you that we will do our upmost to address all of the issues you have mentioned in your review in order to ensure that they will not reoccur in the future. Having said that, I would like to briefly pick up on the issues raised. Due to the global health crisis we are currently in several aspects of our standard processes have changed considerably in order to secure the highest possible level of safety for our Guests as that is our priority and something we consider our responsibility. One of those aspects is the fact, the once we clean and prepare a room for arrival we do not enter it anymore for at least the next 24 hours and in some cases even longer. Although we clean the rooms and balconies to the highest possible sanitary standards, from time to time those pesky and restless spiders will do what they do best between the time we last entered the room and the moment you first enter the room you checked into :) Nonetheless, following your comments, we will pay particular attention to our balconies especially in the context of cleaning thoroughly the rainwater drainage pipes. The second aspect of our Guests' experience that changed recently is the breakfast. Due to the restrictions imposed on the hospitality industry by the local government we cannot offer our breakfast buffet in its usual form. Nonetheless, we do our best to provide a breakfast experience as similar to what our Guests are used to as possible. This includes ensuring the availability of all the items the buffet was offering previously and even more. We change the offer depending on the current season and also according to our Guests' expectations and suggestions. If there is anything in particular that you found missing in our buffet we will be glad to learn about it and add that item if possible. Please do not hesitate to let us know in any way that is convenient for you. Furthermore, due to the government-imposed restrictions regarding the number of tables provided in our breakfast restaurant we are aware that at peak times the restaurant is somewhat busy. We do our best to advise Guests about the best times to enjoy their breakfast however we have to acknowledge that queues at certain times may not be possible to avoid. Please remember however, that you can always enjoy a breakfast in your room, served at a time most convenient for you with no waits whatsoever. Lastly, I would like apologize for the fact, that by way of omission, we did not issue a parking card for you right when you checked in. This card and our parking system is our way of securing availability of parking spaces for our in-house Guests. As the number of spaces in our garage is limited, whenever it is full we provide parking spaces for our Guests in the nearby hotel Ibis, which is part of our hotel group, as we understand that the last thing a Guest desires after a long journey is to look for a parking space in the heart of the city, where we are located. I sincerely hope that despite the issues you have raised your stay was rather enjoyable. As I mentioned in the beginning I am really grateful for all your comments as they will be very useful in trying to find an even better way to serve our Guests in those difficult and unprecedented times. Please contact me directly if you would like to discuss any of the above further or if you would be willing to reconsider your decision regarding visiting us again. All the best for your and your company employees. Stay safe! Adrian Kołba Rooms Division Manager

Perfect location, perfect hotel

TripAdvisor rating 5.0/5

rolex2019 27/02/2020 TripAdvisor review

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Nice hotel near by old town and Galerie Krakowska

TripAdvisor rating 4.0/5

AnneSoikkeli Friends getaway - 01/01/2020 TripAdvisor review

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Excellent hotel close to old city

TripAdvisor rating 5.0/5

Departure669721 Family - 24/12/2019 TripAdvisor review

Excellent hotel in a winning location: 5 minutes from the old city, 1 minutes from the big Galeria Krakowska Shopping Mall on the other side of the road. A few minutes walk to bus/tram main station. Teh hotel is very clean, quiet, friendly staff, well equipped rooms and with a rich breakfast.

Christmas Vacation in Krakow 2019

TripAdvisor rating 5.0/5

Ben1955 Friends getaway - 13/12/2019 TripAdvisor review

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.

Best experience. A class above the rest.

TripAdvisor rating 5.0/5

jwlcha Family - 10/12/2019 TripAdvisor review

Near central station, next to a mall and within walking distance to Old Town. I has a large room for 3 pax. The only complaint I have about the room is the large mirror in front of the bed, which is considered a taboo in my culture I especially liked the way the reception desks was set up, very personalized and efficient. This hotel makes all other Mercure hotels look dated.

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