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Mercure Krakow Stare Miasto 4 stars

Customer review rating 4.7/5 4,431 reviews
Mercure Krakow Stare Miasto
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Hotel extras

The hotel has 5 meeting rooms covering an area of 3230 sq. ft. (300 m²) and a 248-sq. ft. (23-m²) boardroom. Thanks to its interesting design and excellent location, the Mercure Krakow Stare Miasto hotel is the perfect choice for a work meeting.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Electric car recharging units
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154
krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodations

Accessible room

A standard double with a large bed

  • Max. number of persons: 2
  • Area: From 21m²
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Accessible room

Standard room with large bed and extra sofa

  • Max. number of persons: 4
  • Area: From 21m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Accessible room

Standard room with two seperated beds.

  • Max. number of persons: 2
  • Area: From 21m²
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Accessible room

Privilege Room with large bed

  • Max. number of persons: 2
  • Area: From 28m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Accessible room

Privilege room with large bed, extra sofa.

  • Max. number of persons: 4
  • Area: From 24m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)
Accessible room

Privilege room with large bed, extra sofa and terrace.

  • Max. number of persons: 4
  • Area: From 28m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Accessible room

Junior Suite with large bed and extra sofa

  • Max. number of persons: 4
  • Area: From 34m²
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Accessible room

Junior Suite with large bed, extra soffa and terrace

  • Max. number of persons: 4
  • Area: From 34m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86 m²

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,431 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,418 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

The best location, near Galeria Krakowska and old town! All together!

Customer review rating 4.7/5

Bea Business - 12/02/2020 Confirmed reviews ALL

The original way to check in. The amazing outfit of the receptionist suprises positively.

Szanowna Pani Beato :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Panią ponownie w Mercure Kraków Stare Miasto :) zapraszamy serdecznie już dzisiaj. Pozdrawiamy gorąco, Załoga Hotelu.
Customer review rating 4.7/5

Jukka K. Friends - 11/02/2020 Confirmed reviews ALL

Beautiful hotel and great location.

Dear JUKKA. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow. With best regards, Hotel Team.

Good location, good features

Customer review rating 4.7/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Good location, the welcome macrons and handwritten postcard were a nice surprise. Also the magnet the staff gave us when we checked out.

Dear HUI YI L. :) We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto (Old Town). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

Perfect location and easy to get to places from the hotel! Not far from anything!

Customer review rating 4.7/5

N Couples - 11/02/2020 Confirmed reviews ALL

Amazing clean rooms with good staff which are very helpful! Will be back soon!

Dear NATHANIAL :) We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto (Old Town). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Sincerely, Grzegorz - Guest Experience Manager

Excellent, comfortable stay

Customer review rating 4.7/5

Aine Couples - 10/02/2020 Confirmed reviews ALL

We enjoyed our stay from start to finish. The room was spacious and well laid out with a really comfortable bed. The hotel is very clean and well kept overall.

Dear Aine :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Communication breakdown

Customer review rating 4.7/5

Dave L. Friends - 10/02/2020 Confirmed reviews ALL

Allocated the wrong room and had to move after we had already unpacked. Booked a restaurant and asked the hotel to confirm our booking. Hotel told us it had been moved from 8pm to 9:15 pm. Arrived at the restaurant to find the hotel had made a mistake and we had lost our table. Luckily they fitted us in.

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Perfect check-in

Customer review rating 4.7/5

Ondrej Business - 10/02/2020 Confirmed reviews ALL

I was very surprised already on the first contact, the check-in was very friendly and comfortable and I haven't seen such an approach anywhere else. Thumbs up!

Dear Guest, Thank you for your comments regarding your stay at the Hotel Mercure Kraków Stare Miasto. I am delighted that you appreciated and enjoyed our mobile approach to the traditional check-in experience. Here at Mercure Kraków we believe that this, albeit quite new and innovative method, is the future of hospitality as it allows for a friendlier and more natural interaction with our Guests. Thank you very much for your Thumbs Up :) I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Kołba Rooms Division Manager

Nice room = Welcome desk could be Improved = Fast check in should be implemented

Customer review rating 4.7/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

The room is really nice and good size = the Welcome desk could be improved in term of experience, with a smile on the face and a desk instead of in the corridor

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Kraków Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kraków Stare Miasto Team

Great stay once again!

Customer review rating 4.7/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Briliant stay! Staff are so professional, helpful and polite. My room was clean and well maintained. The hotel, location and facilities are all a 10 out of 10! Only feedback I would have (but none of these imapcted my stay negativly, I was still very happy but just some points to consider) - Water machine, although complmentary bottles are provided in the room it would be good to have something downstairs so we have some water or fill up a bottle. - Restaurant menu choice - twice we would of been happy to eat there but they variety wasnt big enough for my guest. I had room servcie once and it was fine for one night.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for those additional comments. In response to them I would like to mention that our Winestone Restaurant menu changes twice every year, while every day we offer lunch with different dishes every time. I am sorry that on this occasion your Guest did not find anything that would please their taste. I hope that on your next visit the menu will have more suitable options. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Kołba Rooms Division Manager

Fabulous hotel in perfect location

Customer review rating 4.7/5

Paula H. Couples - 04/02/2020 Confirmed reviews ALL

Hotel was lovely and positioned perfectly for a small walk into the walled city. The staff were attentive however not overpowering. We upgraded to a premier room which was one of the best rooms I have ever stayed in. We would definitely recommend and will return.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto. It is always a pleasure to receive positive feedback. It is great to know that the upgraded room exceeded your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Kołba Rooms Division Manager
Customer review rating 4.7/5

Kathrina M. Friends - 04/02/2020 Confirmed reviews ALL

Staff were all very nice and helpful. Service at the bar at night was slow.

Dear Guest, Thank you very much for choosing to stay at Mercure Kraków Stare Miasto and for sharing your experience. It is great to know that you were satisfied with your stay. I am very happy with the fact that you appreciate the friendliness of every member of our Team. Receiving such positive feedback motivates us further to provide the highest level of service for our Guests and therefore I will share your comments with our entire Team! Thank you for your valuable comment concerning the speed of service in our Bar in the evening. I will address this issue with our Restaurant Manager and we will review our staffing policies in order to ensure prompt service at all times. I sincerely hope that you will visit us again on the occasion of your next visit in Kraków. Sincerely, Adrian Kołba Rooms Division Manager

Never disappoints

Customer review rating 4.7/5

Helen H. Couples - 03/02/2020 Confirmed reviews ALL

I requested a quiet room as I am a light sleeper and was delighted with the free upgrade to a Privilege room on my arrival.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto. It is extremely satisfying to know that the experience at Mercure Kraków Stare Miasto never disappoints :) Rest assured that I will share your feedback with other members of our Team as I am sure that it will motivate us further in providing the highest level of service for our Guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Kołba Rooms Division Manager

Airconditioning kept me awake

Customer review rating 4.7/5

Tom Business - 02/02/2020 Confirmed reviews ALL

In principle the hotel is good: check in especially is nice. Breakfast is good. Every time I stay in your hotel I find the heating / airconditioning very bad. Its always on and therefor difficult to manage. There is no Off button. On top of that the airco started to make a very loud noise during the night keeping me awake over 4 hours. If this happens again, I will not come back. Further everything is fine. Thanks, Tom

Dear Guest, Thank you very much for choosing to stay with us and for taking the time to inform us about the issues you have encountered during your stay. Please accept my apologies for the inconvenience that the noisy air-conditioning has caused. Thanks to your report we were able to identify an issue with the device and we are now working on a solution that will have it fixed. Nonetheless, I would like to compensate you for the inconvenience caused by offering to credit 2000 additional points to your Accor Live Limitless membership card. Please be so kind to confirm by e-mail to h9… if you find this offer satisfactory in which case I will go ahead and credit the points. It is reassuring that apart from the air-conditioning other aspects of your stay met your expectations. I sincerely hope that you will give our hotel another chance and visit us again. Please be so kind to inform me about your next arrival in which case I will personally make sure that the aforementioned issue will not reoccur. Looking forward to hearing from you, Adrian Kołba Rooms Division Manager

Nice place and good location

Customer review rating 4.7/5

Kaisa Business - 02/02/2020 Confirmed reviews ALL

The employees on the reception were very helpful amd nice but the waiters and waitresses in the hotel restaurant at night were not very good. We had to wait a long time for them to come and ask what we want. They don't visit the tables often enough to serve customers. Not nice. It's like they don't care or like they are not happy to work there. The food is really good but the staff... well. Please advice them to be more active and friendly.

Dear Guest, Thank you very much for choosing to stay at Mercure Kraków Stare Miasto and for taking the time to share your comments following your stay. I am very grateful for your valuable feedback. I will share it with the Manager of our Winestone restaurant. I am sure it will be very useful in helping us improve the level of service provided by members of our Team. We will take corrective actions to ensure that the friendliness of our staff is consistent across the board. It is reassuring to learn that despite the aforementioned aspect your stay was enjoyable. I sincerely hope that you will give us a chance at redeeming ourselves and visit us again on your next trip to Kraków. Sincerely, Adrian Kołba Rooms Division Manager

Cosy environment, Good location in the city center, Friendly personel

Customer review rating 4.7/5

Tatiana Business - 31/01/2020 Confirmed reviews ALL

Small, but very cosy room with all neccessary equi[ment for comfortable stay. Very clean.

Dear Guest, I am very grateful that you have found the time to share your comments regarding your stay at Mercure Kraków Stare Miasto. It is always a pleasure to receive positive feedback. However, I noticed that you were not entirely satisfied with our loyalty program. I would appreciate any additional comments concerning our Accor Live Limitless program that could help us improve this aspect in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Kołba Room Division Manager
Customer review rating 4.7/5

Jill M. Business - 29/01/2020 Confirmed reviews ALL

Fabulous team, guest focused and a happy environment

Dear JILL :) thank you for writing such a nice review about your stay in our hotel Mercure Kraków Stare Miasto. We really appreciate it. We are really glad that you enjoyed your stay and we can't wait to see you again. With best regards, Grzegorz - Guest Experience Manager with the Entire Team.

Good location.

Customer review rating 4.7/5

Jamie W. Couples - 29/01/2020 Confirmed reviews ALL

Great location for visiting local amenities. Very friendly and extremely helpful staff. Excellent food and bar service. Highly recommend.

Dear Mr W. :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Very good location, and staff very helpfull

Customer review rating 4.7/5

B. Couples - 28/01/2020 Confirmed reviews ALL

The hotel has a really good location. We can go in most of the popular places by walk. The staff was very helpfull and kind. Our check in was smooth and nice, they even proposed us to offer us a Poland specialty. Room was clean but we were just a little bit disappointed of the bed which was not so much comfortable.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

Good Hotel and Location

Customer review rating 4.7/5

Andrew R. Business - 27/01/2020 Confirmed reviews ALL

The Mercure Stare Miasto is the hotel I choose when on Business in Krakow. Good hotel, great location.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Mercure Cracow Old Town Team

Well located and comfortable

Customer review rating 4.7/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Staff is really great

Dear JAMES :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.
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