Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,314 reviews

Mercure Krakow Stare Miasto - Image 1
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Pawia 18 B, 31154 Krakow, Poland

Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Telephone
Fax +48 12 225 11 35

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,314 reviews

TripAdvisor Rating  4.5/5  1,857 reviews

Certificate of excellence 2024

Good location, friendly staff, lots of options

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good location, friendly staff, lots of options

Thank you, Mr. W., for your kind words! We're delighted you enjoyed our location, the friendliness of our team, and the variety of options we offer. We hope to welcome you back soon! :) With best regards - Mercure Krakow Old Town Hotel Team

Excellent hotel

Customer review rating 5.0/5

Casey Friends - Confirmed reviews ALL

Great location, friendly staff, clean and modern rooms

Thank you, Casey, for your excellent review! We're thrilled you enjoyed our location, friendly team, and modern, clean rooms. We hope to host you again soon! :) With best regards - Mercure Krakow Old Town Team

Great hospitality and centrally located

Customer review rating 4.5/5

Frank Business - Confirmed reviews ALL

Had a very pleasant and smooth going stay, especially for business travel where you may need some additional admin work. Missing the perfect 10 caused by the fact that one morning 1 of 2 coffee machines was out of work and the second run out of milk, a predictive regular refill would definitively help reducing the queueing up.

Thank you, Frank, for your thoughtful review and kind words about our hospitality and location! We're delighted to hear that your stay was smooth and pleasant, especially during your business trip. We sincerely apologize for the inconvenience caused by the coffee machine issue. Your feedback is invaluable, and we’ll ensure better monitoring and more frequent refills to prevent this in the future. We hope to have the opportunity to welcome you back and provide a perfect 10 experience next time! With best regards - Mercure Krakow old Town Team

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I was there for 3 days. Hotel has excellent location. Very good and kind service, reception desk, clean room and amenities. Very nice breakfasts. Temperature at the hotel room couldn't be properly adjusted - it was hot or cold. Overall good stay. I will be there in the future.

Dear Mr O., Thank you so much for your detailed review! We’re thrilled to hear you enjoyed our excellent location, kind and supportive staff, clean rooms, and delicious breakfasts. It’s wonderful to know that our team made a positive impression during your stay. We’re sorry to hear about the challenges you faced with the room temperature. Your feedback is invaluable, and we’ll ensure our maintenance team looks into this to provide a more comfortable experience in the future. We look forward to welcoming you back and hope your next stay will be even better! With best regards - Mercure Krakow Old Town Team

Well located Good stay

Customer review rating 4.5/5

Maarten Business - Confirmed reviews ALL

Friendly personnel, clean modern rooms nice food and breakfast

Dear Maarten, Thank you for your kind review! We’re glad to hear that you enjoyed our convenient location, clean and modern rooms, as well as the food and breakfast offerings. Your appreciation of our friendly team means a lot to us. We look forward to welcoming you back for another pleasant stay! Best regards, Anastasiia – Guest Experience Specialist

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Other web-users rate our hotel

  • 1,589 reviews 9.8/10 Location
  • 1,331 reviews 8.9/10 Room
  • 1,763 reviews 9.6/10 Service
  • 28 reviews 8.6/10 WiFi
  • 844 reviews 9.3/10 Breakfast
  • 635 reviews 9.3/10 Cleanliness
  • 606 reviews 9.2/10 Food
  • 480 reviews 9.7/10 Vibe

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Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.