Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.7/5 5,920 reviews

ALLSAFE approved hotel

Mercure Krakow Stare Miasto
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+ 24 Services

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 krakow
poland

Fax: (+48)12/2251135

Check-in from 15h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS:50.066754, 19.944759

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,920 reviews

TripAdvisor Rating 5.0/5

1,578 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 4.5/5

Anonymous Couples - 13/01/2022 Confirmed reviews ALL

Staff are friendly and efficient. Hotel was clean and located centrally. Breakfast buffet items were kept well stocked up until end of breakfast at 10:30.

Dear PING YAU L., First of all i would like thank you for time and opinion after your Stay in our Hotel. Second, I'm very pleased that you liked our service, the location. I hope that these factors contributed to the fact that your next visit to Krakow will also take place in our hotel! :) With best regards, Witold Skałka Guest Experience Specialist

Very good location

Customer review rating 4.5/5

Maria H. Families - 04/01/2022 Confirmed reviews ALL

Rooms really nice and clean. Reception staff really helpful and pleasant. Bar staff nice but lack communication skills maybe there was a language barrier

Dear Mrs h., We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Mercure Cracow Old Town Team

Good

Customer review rating 4.5/5

Nika Families - 03/01/2022 Confirmed reviews ALL

The hotel is located just a short walk from Rynek. The rooms are well equipped and clean. Loved the design. The breakfast buffet was amazing, but lacking in vegan options. Staff was very professional and nice. Although the waiter in the evening and breakfast stuff haven't had their masks put on correctly. A little kids corner would be absolutely great, obviously not necessary but it's a nice touch.

Dear Mrs Z., We are grateful for your review. We are very happy to hear that you enjoyed your stay at our Hotel. We will be happy to pass this feedback with the entire team. Our priority is guest satisfaction and your comment confirms our hard work. We look forward to welcome you again in the near future :) Best regards from Mercure Cracow Old Town! Yours sincerely, Hotel Team

The hotel is very well located in Krakov!

Customer review rating 5.0/5

Sarantis D. Families - 03/01/2022 Confirmed reviews ALL

The hotel is very well located, very clean and the personel is vey polite and friendly! The rooms are very good for families, and the breakfast is excellent!

Dear SARANTIS D., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :)

excellent location, tasty and rich breakfast, perfect complementary facilities

TripAdvisor rating 5.0/5

Traveler53654081483 Family - 01/01/2022 TripAdvisor review

The old town is within 100m from the hotel. Across the hotel there is a big shopping mall. The breakfast was very tasty with plenty of different choices, including various kinds of warm food. We were very surprised from the many complementary choices in the room, including water, juice, very tasty coffee and tea, even a welcome gift. High quality toiletries. The only (very small) comment is the unproportionally high rates for daily parking compared to the room price. Thanks for a very pleasant stay.

Dear Sir or Madam, First of all I would like to thank you very much for your time and opinion about your Stay in the Mercure Krakow Old Town. I am very pleased to see such positive feelings after reading your recommendation. I am also glad that the service of my colleagues was appreciated by you as well as the quality of breakfast or products in the room. I would like to inform you that our Hotel is located in the very center of Krakow where there is a paid parking zone. As a result, the price of leaving your vehicle in the parking lot is adequate to our location. We hope that the above factors will not influence your choice of Mercure Krakow Old Town, :-) With hotelier regards, Witold Skałka Guest Experience Specialist

Good location

Customer review rating 5.0/5

Aga Solo - 30/12/2021 Confirmed reviews ALL

Close to train/ bus station. Clean room, breakfast good and staff very professional.

Dear Agnieszka M., We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With best regards, Witold Skałka Guest Experience Specialist

Well Located

Customer review rating 5.0/5

Paul Families - 30/12/2021 Confirmed reviews ALL

Very friendly

Dear PAUL T., I very much appreciate your comment regarding your stay. Hope to see you again in the near future. Just feel invited :) With hotelier regards, Witold Skałka Guest Experience Specialist

Excellent location, very good breakfast, excellent facilities, expensive parking

Customer review rating 4.5/5

Sashko Families - 27/12/2021 Confirmed reviews ALL

The hotel is located 100m from the old city and in front of a big shopping mall. The room is very large, large enough even for an adult with two teenagers. The coffee machine, tea maker, and very good toiletries. The breakfast was excellent. Many kinds of warm food, salads, deserts. Very tasty hot chocolate, wafels. The only remark is the expensive parking compared to the room rate. In other Accorhotels, even in more expensive cities, the price is around 10 eu/day. This is the first hotel I saw ca. 23eu/day.

Dear SASHKO R., First of all I would like to thank you for your feedback. We are glad that the location of the hotel was convenient for you. We hope that you could fully enjoy the beauty of Krakow. We are very pleased that you felt hosted by us. Every day our team makes every effort to make each of our guests feel special. Our hotel is located in the very centre of the city, therefore parking in the city zone or in private car parks is limited or additionally charged and we offer you our underground garage :-) With Christmas regards Witold Skałka Guest Experience Specialist

Well located and a great hotel.

Customer review rating 4.5/5

Andy B. Couples - 27/12/2021 Confirmed reviews ALL

Fabulous stay for The Krakow Christmas Market.

Dear Andy, The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) I hope that you will be 100% satisfied during your next visit to our hotel. If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon! With best regards, Martin Martinger - Guest Experience Specialist

Great location, great food and great experience!!!

Customer review rating 5.0/5

Matan G. Couples - 24/12/2021 Confirmed reviews ALL

Thank you!!!

Dear Matan, The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon! With best regards, Martin - Guest Experience Specialist

Very good located, Rich breakfast, Clean, Good service

Customer review rating 5.0/5

Veronica S. Couples - 24/12/2021 Confirmed reviews ALL

Goof location, close to the Old beautiful city, the main Attractions, central public transportation. In times of the Pandemic it is clear that the Hotel does everything to make the Stay clean, safe for the Guests. The Breakfast was rich, tasty and everyone can find what to eat. The Staff is very friendly, helpful and speaks in a verity of Languages. I would highly recommend to stay there and will definitely come again! Thank you very much!

Dear Veronica, The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon! With best regards, Martin - Guest Experience Specialist

Fantastic Hotel!

Customer review rating 5.0/5

Tona D. (. Couples - 23/12/2021 Confirmed reviews ALL

Loved our stay at the Mercure. Great location, just across the road from a huge shopping centre & a short walk to the old town. The staff are friendly & helpful, in particular Greg on reception. Good selection at breakfast with everyone catered for. Would definitely recommend this hotel & we hope to be back!

Dear Tona, The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon! With best regards, Martin - Guest Experience Specialist

Great location

Customer review rating 4.5/5

Monika Families - 21/12/2021 Confirmed reviews ALL

Great location, walking distance to main square. Very friendly staff. Thecroom was nice and comfortable.

Dear Mrs C., We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Mercure Cracow Old Town Team

Excellent in every way

Customer review rating 5.0/5

Stavros Friends - 19/12/2021 Confirmed reviews ALL

This hotel was everything I needed for a short trip with friends , check in was fast and informative, rooms where amazing and well equipped, breakfast was the greatest way to start your day and the location could not have been better. Booked a privilege room for me and a standard room to accommodate friends, bed was amazing and the room had very nice touches. The best part of f this hotel though was the staff, it was really great to see happy smiling faces everywhere. Will certainly be back

Dear Mr. K., The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. I am glad to have been able to check you in at our Hotel. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon! With best regards, Martin - Guest Experience Specialist

Great Location great staff

Customer review rating 5.0/5

Elizabeth K. Couples - 19/12/2021 Confirmed reviews ALL

Thank you for accommodating a late checkout.

Dear Mrs. Elizabeth, The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon! With best regards, Martin - Guest Experience Specialist

Good stay

Customer review rating 4.0/5

Spyros P. Friends - 18/12/2021 Confirmed reviews ALL

It was an enjoyable experience in general. But some details like the missing slippers that the cost was around 2,5 euros is unexpected

We had some issues.

Customer review rating 3.0/5

Margaret T. Couples - 18/12/2021 Confirmed reviews ALL

I would say that overall the stay was fine except on our second of three nights a very inconsiderate neighbor took the room next door. From 1:30 a.m. until about 4 a.m. there was loud talking, banging, falling sounds if things hitting the floor, etc. to the point where I was unable to sleep. Also, the design of the room is very poor for more than one person. With the glass wall between the bathroom and the bedroom, when anyone gets up in the middle of the night to use the bathroom, the entire room is illuminated - not conducive to good sleep. And that is very sad because your beds are very comfortable. The bath towels are very thin. The bedsheets are too small and won't stay tucked in. The hotel is well located and seems pleasant. I appreciate having a dedicated place for the luggage but this is a room for two and there is a dedicated place for only one piece of luggage. Thank goodness there is a table. The breakfast buffet is tasty and the hot chocolate is surprisingly good from a machine.

Krakow

TripAdvisor rating 5.0/5

sc189205 14/11/2021 TripAdvisor review

Excellent location,great staff,lovely hotel,could not fault anything,sorted out my trips with no fuss ,could not help enough,thank you we will be back hopefully next year with our extended family 👌👌👌👌👌

A return visit to a favourite

TripAdvisor rating 5.0/5

Tuckerton2000 25/10/2021 TripAdvisor review

It was a pleasure to return to the Mercure Krakow Stare Miasto. It is a comfortable and welcoming hotel that feel s safe in these unusual times. Our room was well appointed, clean and comfortable. No stay is complete without dinner in Winestone. The Restaurant Manager is a gem, warm, welcoming and happy to advise. It was also a pleasure to meet the DGM Adrian at checkout to share our contentment with our stay. We shall return!

Dear Guest, Thank you very much for choosing to stay with us again and for your overwhelmingly positive review. I am very glad that you were satisfied with every aspect of your stay and even more with your willingness to return. I will share your review with every member of our Team as I am sure it will motivate them further to strive to provide the highest quality service for our Guests. It was a real pleasure to exchange a few words upon your checkout from our hotel. I hope that your next visit will grant me such opportunity yet again. Hoping to see you in Kraków very soon I am sending you my best regards, Adrian Kołba Deputy General Manager

Great hotel and good location

TripAdvisor rating 5.0/5

258wilberthb Business - 19/09/2021 TripAdvisor review

Really enjoyed my stay at the Mercure Krakow. Great service and support from staff. Alwats helpful and never a No. Enyojed a nice room upgade to a suite. Nice restaurant with terrace and good food! Really enjoyed the hamburger and steak. Great location in a friendly neighborhood nearby a mall and short walking distance to the central square.

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