Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,386 reviews

Mercure Krakow Stare Miasto - Image 1
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Pawia 18 B, 31154 Krakow, Poland

Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Telephone
Fax +48 12 225 11 35

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,386 reviews

TripAdvisor Rating  4.7/5  1,913 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Aleksandra D. Business - Confirmed reviews ALL

I had the pleasure of organizing a team meeting at your hotel. From the very beginning, I was in contact with Ms. Ewelina, who helped me organize this event, thanks to which everything went smoothly. My team and I are very satisfied with the room, catering, and our stay at your hotel.

Customer review rating 5.0/5

Paul D. Families - Confirmed reviews ALL

All staff members were polite & very helpful.. Menu limited but had something for all on there.. Hotel/rooms were very clean.. Hotel smelt amazing & wish I could find the air fresheners they were using..

Customer review rating 5.0/5

Susan P. Friends - Confirmed reviews ALL

We enjoyed the restaurant and bar. Hotel staff was extremely accommodating and friendly.

Great location, but if something goes wrong, you are on your own.

TripAdvisor rating 1.0/5

HD D TripAdvisor review

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

Customer review rating 3.5/5

Obaid A. Families - Confirmed reviews ALL

overall experience was ok, very helpful & Oriented staff, good WiFi, super location front of gallery mall & Main train station. plus near by all you need in very short distance. the only observation the rooms very small i tried to get junior suite but I couldn't despite my early reservation I managed to get only one out of 3 rooms.

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Other web-users rate our hotel

  • 1,675 reviews 9.8/10 Location
  • 1,367 reviews 9/10 Room
  • 1,937 reviews 9.5/10 Service
  • 28 reviews 9.2/10 WiFi
  • 828 reviews 8.9/10 Breakfast
  • 639 reviews 9.5/10 Cleanliness
  • 573 reviews 8.1/10 Comfort
  • 541 reviews 9.7/10 Vibe

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Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.