Mercure Krakow Stare Miasto 4 stars

Customer review rating 4.7/5 4,817 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Krakow Stare Miasto
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

The hotel has 5 meeting rooms covering an area of 3230 sq. ft. (300 m²) and a 248-sq. ft. (23-m²) boardroom. Thanks to its interesting design and excellent location, the Mercure Krakow Stare Miasto hotel is the perfect choice for a work meeting.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)
  • Copy/print service availablePaying

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154
krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodation(s)

Classic double with a comfortable bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Classic twin room - two separate beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products

Classic room with an extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege room with a large bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege room with a double bed and extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Junior Suite with a double bed and extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Menu (PDF)

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,817 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,489 reviews

Very nice

Customer review rating 4.7/5

Matthieu Families - 22/10/2020 Confirmed reviews ALL

Everything was perfect

Dear Mr T., Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Good quality hotel in ideal location

Customer review rating 4.7/5

Andrzej M. Solo - 22/10/2020 Confirmed reviews ALL

The hotel is located opposite Galeria Krakowska the main shopping mall and railway station perfect for me as I had travelled to Krakow by train. The breakfast was sumptuous and dinner excellent. My room was pleasant. The hotel is located close to the Main Market Square (10 minutes walk). Just opposite the hotel on Pawia Street is the stop for tram no. 3 handy for Kazimierz and the Oskar Schindler Factory museum.

Dear Mr M., We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

excellent

Customer review rating 4.7/5

Rachel Couples - 11/10/2020 Confirmed reviews ALL

Lovely hotel, good staff, well located near main station and good to go and see city sights

Dear RACHEL :) we're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in the future. Need assistance? Please do not hesitate to contact us. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Always book direct with us for best deals on www.accorhotels.com With best regards, The Mercure Krakow Stare Miasto Team.

Lovely hotel, excellent central location

Customer review rating 4.7/5

Kp Couples - 05/10/2020 Confirmed reviews ALL

Very impressed with this hotel, excellent location close to all attractions and bus/tram links. Rooms were clean and spacious, hotel staff were polite, friendly and helpful. Would definitely recommend this hotel.

Dear Guest, thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice information about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ See you in next time at Mercure Krakow Old Town. With best regards, Hotel Team

Lovely room, ideal location

Customer review rating 4.7/5

P. Couples - 03/10/2020 Confirmed reviews ALL

stayed for 4 nights on mini break. Arrived late - 9pm , but was able to purchase food and drink easily. Place very clean, plenty of sanitising stations at various key parts of the foyer and by the lift and mask required in non eating public areas. We had room 621 which has a double size balcony. Everything as we wanted, comfortable bed, air con not too cold - able to move from 20 degrees and fan to 23 degrees no fan when became cold - this we has to reset every day but no problem. Nice bathroom with large walk in shower and plenty of storage room. Only downside was we ordered a taxi on the Thursday for airport pick-up the following day. This had to be re-ordered on the day of leaving (unsure what happened and no explanation given). This meant a 15 minute delay - taxi arrived 5 mins after reception phoned taxi company, but was no problem as we had allowed plenty of time. Overall great stay with main square and jewish quarter easily walkable. Would recommend and would stay again.

Dear P., Thank you very much for taking the time to share your opinion with us and for choosing to stay in Mercure Kraków Stare Miasto in the first place. It is great to know that you were satisfied with your stay and that you would visit us again. I am particularly happy that you noticed the attention we put on ensuring our Guests' and our own safety during this unprecedented time of global health crisis. Providing our Guests with a safe and secure stay in hope of rebuilding global travel is our top priority and thus I am very glad that you appreciated our efforts in this regard. I would also like to apologize for the misunderstanding with your transfer booking as I can really understand how stressful this experience must have been. I feel relieved that thanks to the fact that you allowed sufficient time for this return journey we have avoided the worst case scenario. Nonetheless, please rest assured that I will investigate this matter and take action to ensure that such situations will not occur in the future. Thank you again for sharing your experience, and we hope to see you on your next visit to Kraków Sincerely, Adrian Kołba Rooms Division Manager
Customer review rating 4.7/5

Anonymous Families - 02/10/2020 Confirmed reviews ALL

i would have hoped to be upgraded as a gold member, especially now

Szanowny Panie Pawle, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami dotyczącymi pobytu w Hotelu Mercure Kraków Stare Miasto. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań, szczególnie jeżeli chodzi o podwyższenie kategorii pokoju z tytułu posiadania statusu lojalnościowego na poziomie gold. Jest to ewidentnie nasze niedpatrzenie. Proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Mercure, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana opinie są dla nas niezwykle ważne. Pragniemy zapewnić, że podejmujemy odpowiednie kroki, aby zniwelować problem i uniknąć jego powtórzenia się w przyszłości. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości będziemy mieli szansę zaprezentowania usług wysokiej jakości. Będę wdzięczny za informację o Pana kolejnej rezerwacji (h9…) Z poważaniem, Grzegorz - Guest Experience Manager

Friendly stay

Customer review rating 4.7/5

Emma Solo - 01/10/2020 Confirmed reviews ALL

Friendly, relaxed, COVID compliant experience. Spotless hotel, conveniently located for transport links, shopping and a short walk to the Old Town.

Dear Emma, Thank you for sharing your comment, we hope that your next visit in Mercure Cracow Old Town Hotel , will be only more pleasant experience :) We hope to welcome you back to our hotel very soon! With best regards, Welcome Team

Fantastic hotel and staff

Customer review rating 4.7/5

Clare B. Friends - 29/09/2020 Confirmed reviews ALL

Very welcoming and friendly staff, perfectly located, lovely breakfast and a large spacious room with very comfortable bed and a fabulous shower.

Dear CLARE :) Thank you! We are truly grateful for nice comment. We are really glad that you shared your opinion . Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards , Grzegorz - Guest Experience Manager.

Perfect hotel

Customer review rating 4.7/5

Chris U. Families - 16/09/2020 Confirmed reviews ALL

Amazing staff. Excellent location. Brilliant hospitality. Lovely breakfast.

Dear Chris, We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Sincerely, Grzegorz - Guest experience Manager

Great location

Customer review rating 4.7/5

Radek Solo - 14/09/2020 Confirmed reviews ALL

Hotel is looking great inside and out.Location is ideal for exploring Krakow and for a stop over .Krakow main train station is a 2min walk with direct link to the airport.Food was excellent on breakfast and dinner. Covid safety measures are in place but dont interfere with your experience in any way.Staff very friendly and happy to help.Roms are clean and well equipped.

Dear Mr B. :) Thank you for taking the time to share your feedback. We hope to welcome you back to our Hotel very soon :) We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow. With best regards, Mercure Krakow Old Town Hotel Team

Super comfy

Customer review rating 4.7/5

A. Couples - 07/09/2020 Confirmed reviews ALL

Extremely easy check in / out. Didn't use bar or restraunt so could of been a ten. But extremely good room for money.

Dear Mr Major, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

Fantastic hotel and staff

Customer review rating 4.7/5

Michael Couples - 05/09/2020 Confirmed reviews ALL

Just perfect in every respect - great room, comfortable bed, nice shower, staff very friendly, breakfast good and location perfect - opposite main shopping centre / train station and just 5 min walk to the main market square.

Dear Michael, thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice information about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues :) See you in next time at Mercure Krakow Old Town. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Grzegorz - Guest Experience Manager.

Good location, well proportioned room

Customer review rating 4.7/5

Mr G. W. Couples - 01/09/2020 Confirmed reviews ALL

We booked the most expensive room with ‘terrace/balcony’ as our holiday was for a special occasion. The most important thing for us was outside space. Before booking I clarified that these rooms were on the top floor and that they all had a ‘terrace/balcony’ as described. We were , as promised , allocated a room on the top floor. The room itself was spotlessly clean and well sanitised. All was going well until we checked the ‘terrace/balcony’! Not only was it a very small outside space, it was completely enclosed offering no view. Additionally, it was incredibly dirty and looked like it had not been cleaned for many weeks if not months. (when I logged into your Wi-fi I was asked how I rated my stay so far - I stated ‘ok’ and advised why I had given a low score due to the balcony . No member of staff replied to me) The size and very poor condition of the ‘terrace/balcony’ was very poor and made our holiday very disappointing. I have taken photographs to let you how dirty it was . Please advise if you’d like me to send these to you. On the positive side, your bar and restaurant staff provided good customer service as did most of your front desk staff. I didn’t get there names but found the gentleman staff very supportive with any inquires we had regarding tourist sights etc. We unfortunately found one young lady pretty unhelpful when asked for support regarding bus and tram services. She seemed bored and uninterested. I didn’t get her name. She had long dark hair ( not the lady who checked us in on arrival) Our experience could have been so much better on this occasion but unfortunately was very disappointed. I would appreciate it if you could look into these issues and I look forward to hearing from you. Please also advise if you would like me to send you photos of the ‘terrace/balcony’

Dear Mr W.. Thank you for taking the time to tell us about your experience at the Mercure Cracow Old Town Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. I am truly and utterly sorry that the issue you have encountered has had a negative impact on your overall experience especially the balcony and some of our services. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sir, photos of balcony you can send me directly (h9…). Please do not hesitate to contact on (+4…) if you wish to discuss this matter in further details. With best regrads, Grzegorz - Guest Experience Manager

Magic place for stay in Cracow

Customer review rating 4.7/5

Barbara Friends - 31/08/2020 Confirmed reviews ALL

What to say - it is so obvious that if you want to stay in a great place - all you will find is exceptional hospitality, high quality service and of course very friendly staff .

Dear Mrs W. :) Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Well located

Customer review rating 4.7/5

Maria Families - 25/08/2020 Confirmed reviews ALL

Generally it was a very good stay but the breakfast. There was not enough staff serving clients which resulted in a long queue every morning (there were only 2 staff members, one preparing drinks and the second serving food), so the waiting time was almost half an hour to get any food.

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience a specially with breakfast did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the same time I would like to inform taht, I've send an invoice for your stay once again (directly from the system) under your email address /just in case, please check your junk email box/ Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Grzegorz - Guest Experience Manager

Excellent Hospitality in Krakow

Customer review rating 4.7/5

Gurbinder S. Families - 24/08/2020 Confirmed reviews ALL

The service at Mercure Kraków was Great! The staff was friendly and especially at the kitchen, all were very professional. We are definitely visiting Mercure Kraków again.

Dear Gurbinder S. :) Thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

excellent location when arriving by train from the airport just outside shopping mall.

Customer review rating 4.7/5

Mrs E. D. Couples - 23/08/2020 Confirmed reviews ALL

very smooth check in by courteous reception gentleman.given an upgrade as trip was to celebrate my husbands birthday and a nice surprise in room ,card and chocolates. Breakfast was good and speedy although hotel was not full so no queues.We ate both snacks and main menu food in restaurant and both were of a high standard.a llowing us to keep room until 5pm on day of departure was greatly appreciated as outside temperature was 31degrees and our flight was not until 10.35 pm

Dear Mrs D. :) Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Well located, Excellent stay!

Customer review rating 4.7/5

Kasia Families - 20/08/2020 Confirmed reviews ALL

Helpful and very kind staff, comfortable and clean room, well located hotel.

Szanowna Pani Kasiu :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Panią ponownie w Mercure Kraków Stare Miasto :) Jeżeli to możliwe, będziemy bardzo wdzięczni za pozytywny komentarz także na platformie TripAdvisor : goo.gl/f8InhJ Pozdrawiamy serdecznie, Załoga Hotelu.

Nice staff, very clean, great location.

Customer review rating 4.7/5

Chris G. Families - 17/08/2020 Confirmed reviews ALL

We were greeted with a smile. Offered advice on places to see and eat. Given a city map. All in perfect English which is great as don’t speak Polish.

Dear Mr G.. Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Well located quite and nice hotel

Customer review rating 4.7/5

Traveller8071 Families - 17/08/2020 Confirmed reviews ALL

Very professional staff, underground parking, in front of the main mall center of Krakow and 5mn by walk form main square, confortable and quite rooms, nice breakfast, respectfull team regarding COVID 19 safety/barreer gestures, we had a real nice and good stay in Mercure Krakow

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) Sincerely, Mercure Cracow Old Town Hotel Team

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in krakow