Mercure Krakow Stare Miasto 4 stars

stayed for 4 nights on mini break. Arrived late - 9pm , but was able to purchase food and drink easily. Place very clean, plenty of sanitising stations at various key parts of the foyer and by the lift and mask required in non eating public areas. We had room 621 which has a double size balcony. Everything as we wanted, comfortable bed, air con not too cold - able to move from 20 degrees and fan to 23 degrees no fan when became cold - this we has to reset every day but no problem. Nice bathroom with large walk in shower and plenty of storage room. Only downside was we ordered a taxi on the Thursday for airport pick-up the following day. This had to be re-ordered on the day of leaving (unsure what happened and no explanation given). This meant a 15 minute delay - taxi arrived 5 mins after reception phoned taxi company, but was no problem as we had allowed plenty of time. Overall great stay with main square and jewish quarter easily walkable. Would recommend and would stay again.

i would have hoped to be upgraded as a gold member, especially now

Friendly, relaxed, COVID compliant experience. Spotless hotel, conveniently located for transport links, shopping and a short walk to the Old Town.

Very welcoming and friendly staff, perfectly located, lovely breakfast and a large spacious room with very comfortable bed and a fabulous shower.

Amazing staff. Excellent location. Brilliant hospitality. Lovely breakfast.

Hotel is looking great inside and out.Location is ideal for exploring Krakow and for a stop over .Krakow main train station is a 2min walk with direct link to the airport.Food was excellent on breakfast and dinner. Covid safety measures are in place but dont interfere with your experience in any way.Staff very friendly and happy to help.Roms are clean and well equipped.

Extremely easy check in / out. Didn't use bar or restraunt so could of been a ten. But extremely good room for money.

Just perfect in every respect - great room, comfortable bed, nice shower, staff very friendly, breakfast good and location perfect - opposite main shopping centre / train station and just 5 min walk to the main market square.

We booked the most expensive room with ‘terrace/balcony’ as our holiday was for a special occasion. The most important thing for us was outside space. Before booking I clarified that these rooms were on the top floor and that they all had a ‘terrace/balcony’ as described. We were , as promised , allocated a room on the top floor. The room itself was spotlessly clean and well sanitised. All was going well until we checked the ‘terrace/balcony’! Not only was it a very small outside space, it was completely enclosed offering no view. Additionally, it was incredibly dirty and looked like it had not been cleaned for many weeks if not months. (when I logged into your Wi-fi I was asked how I rated my stay so far - I stated ‘ok’ and advised why I had given a low score due to the balcony . No member of staff replied to me) The size and very poor condition of the ‘terrace/balcony’ was very poor and made our holiday very disappointing. I have taken photographs to let you how dirty it was . Please advise if you’d like me to send these to you. On the positive side, your bar and restaurant staff provided good customer service as did most of your front desk staff. I didn’t get there names but found the gentleman staff very supportive with any inquires we had regarding tourist sights etc. We unfortunately found one young lady pretty unhelpful when asked for support regarding bus and tram services. She seemed bored and uninterested. I didn’t get her name. She had long dark hair ( not the lady who checked us in on arrival) Our experience could have been so much better on this occasion but unfortunately was very disappointed. I would appreciate it if you could look into these issues and I look forward to hearing from you. Please also advise if you would like me to send you photos of the ‘terrace/balcony’

What to say - it is so obvious that if you want to stay in a great place - all you will find is exceptional hospitality, high quality service and of course very friendly staff .

Generally it was a very good stay but the breakfast. There was not enough staff serving clients which resulted in a long queue every morning (there were only 2 staff members, one preparing drinks and the second serving food), so the waiting time was almost half an hour to get any food.

The service at Mercure Kraków was Great! The staff was friendly and especially at the kitchen, all were very professional. We are definitely visiting Mercure Kraków again.

very smooth check in by courteous reception gentleman.given an upgrade as trip was to celebrate my husbands birthday and a nice surprise in room ,card and chocolates. Breakfast was good and speedy although hotel was not full so no queues.We ate both snacks and main menu food in restaurant and both were of a high standard.a llowing us to keep room until 5pm on day of departure was greatly appreciated as outside temperature was 31degrees and our flight was not until 10.35 pm

Helpful and very kind staff, comfortable and clean room, well located hotel.

We were greeted with a smile. Offered advice on places to see and eat. Given a city map. All in perfect English which is great as don’t speak Polish.