Mercure Krakow Stare Miasto

Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,211 reviews

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Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow

GPS:50.066754, 19.944759

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,211 reviews

TripAdvisor Rating  4.5/5  1,685 reviews

Perfect location,close to the city center and central train station.

Customer review rating 5.0/5

Mila Families - Confirmed reviews ALL

Everything was just awesome . Very comfy bed and pillows ,all staff are friendly and helpful . Would definitely recommend this hotel to everyone!

Dear MILA R., We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Witold Skałka Guest Experience Specialist

Great Location & atmosphere

TripAdvisor rating 4.0/5

amirdavi Couples - TripAdvisor review

Located in front of the city biggest mall. Galleria, and just 10 min walking from the city main square. Lobby architecture is very inviting and worm atmosphere. Food is great and the team is extremely friendly. Highly recommended

Great Stay

TripAdvisor rating 5.0/5

CherryBucks Families - TripAdvisor review

This was a lovely hotel. It was very modern, fresh and smart! We were welcomed by a friendly staff member who was quick to give my two sons a bag each that they could colour and keep. After checking us in the same staff member gave us a map and proceeded to add recommendations for restaurants and places to visit. All the staff were very friendly and always happy to help. Our bedroom was a great size and continued the modern and stylish feel. We added breakfast onto our booking which was well worth it, the food was delicious and you had a lot of options, my younger son loved making his own waffle. Its also in a great location next to the main train station and about a 15 minute walk to the square. I would highly recommend staying here.

Great location, comfortable stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Privilege room lovely, bed comfortable. Staff helpfulness mixed. Although someone came in our room each day what they did or replaced was very adhoc. Surprise the bar closed at 11pm. I stay in Mercure hotels a lot in London and have never come across it before.

Dear TRACEY H., Thank you for sharing your comment, we hope your next visit in Mercure Cracow Old Town, will be only more pleasant. We hope to welcome you back to our hotel very soon! With best regards, Witold Skałka Guest Experience Specialist

Excellent stay as usual

Customer review rating 5.0/5

Hans B. Business - Confirmed reviews ALL

I have stayed at Mercure Stare Miasto for several times now and still i´m really satisfied. Staff is great, happy and kind. Rooms are good and this time i get Prevelige room so nothing to complain about, really happy to be able to postpone cleaning of the room as long as i want to help save environment. Breakfast is awesome and the gym is also good as i use the threadmill every morning and you have 2 of those and most other hotels have only one. Thanks for another great stay. Kind regards Hans B.

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Other web-users rate our hotel

  • 1,106 reviews 9.6/10 Location
  • 978 reviews 8.9/10 Room
  • 1,360 reviews 9.7/10 Service
  • 12 reviews 9.8/10 WiFi
  • 724 reviews 9.4/10 Breakfast
  • 436 reviews 8.9/10 Cleanliness
  • 334 reviews 9.7/10 Vibe
  • 146 reviews 9/10 Amenities

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