Mercure Krakow Stare Miasto 4 stars

TripAdvisor rating 5.0/5 1,405 reviews
Mercure Krakow Stare Miasto
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Hotel extras

The hotel has 5 meeting rooms covering an area of 3230 sq. ft. (300 m²) and a 248-sq. ft. (23-m²) boardroom. Thanks to its interesting design and excellent location, the Mercure Krakow Stare Miasto hotel is the perfect choice for a work meeting.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Electric car recharging units
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154
krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodations

A standard double with a large bed

  • Max. number of persons: 2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard room with large bed and extra sofa

  • Max. number of persons: 4
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard room with two seperated beds.

  • Max. number of persons: 2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Privilege Room with large bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Privilege room with large bed, extra sofa.

  • Max. number of persons: 4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Privilege room with large bed, extra sofa and terrace.

  • Max. number of persons: 4
  • Area: From 28
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Junior Suite with large bed and extra sofa

  • Max. number of persons: 4
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Junior Suite with large bed, extra soffa and terrace

  • Max. number of persons: 4
  • Area: From 34
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,324 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,405 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect

Customer review rating 4.7/5

Anonymous Families - 15/01/2020 Confirmed reviews ALL

Good stay, perfect location, good stuff and clean room

Dear Mrs E. :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Excellent

Customer review rating 4.7/5

Andrew H. Friends - 15/01/2020 Confirmed reviews ALL

Tomazc on the front desk was excellent, very helpful and knowledgeable. I stay in Accor hotels regularly all over the world and his performance was the best!

Dear Mr H. :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. On behalf of entire Team and Tomas :) we would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team
Customer review rating 4.7/5

Anonymous Friends - 14/01/2020 Confirmed reviews ALL

Great location great service will recommend on you for our friends Good luck

Dear RAMI :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

lovely hotel

Customer review rating 4.7/5

Mill Couples - 14/01/2020 Confirmed reviews ALL

the room was lovely comfy bed great bathroom an shower , but needed more black tea bags

Dear MILLIE :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Room too noisy .

Customer review rating 4.7/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

There was a noise from the ceiling power units that continued even when I switched the air-con off. This made it difficult to sleep and the room became too hot. I also dislike memory foam mattress -they are too hot and uncomfortable.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Stay at Mercure is consistently good

Customer review rating 4.7/5

Ronak Business - 13/01/2020 Confirmed reviews ALL

The service, the rooms, the breakfast everything was good. The only thing I dislike about Mercure is the quality of toiletries.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

A week in Krakow

Customer review rating 4.7/5

Thierry Business - 12/01/2020 Confirmed reviews ALL

Stayed a 4 nights at Mercure Krakow. Great experience, excellent breakfast buffet, and nice staff.

Dear Mr R., thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Nice, welcoming and beautiful.

Customer review rating 4.7/5

Adrian Z. Solo - 11/01/2020 Confirmed reviews ALL

We only stayed for a day but we loved it, will definitely use again

Dear ADRIAN :) It is a great pleasure to read your comments about our Hotel and our Staff . I want to say that we will do all the best , that your next stay will be only more convenient in Mercure Kraków Old Town Hotel ;-) With best regards, Grzegorz - Guest Experience Manager

Clean and spacious rooms

Customer review rating 4.7/5

Dave Friends - 07/01/2020 Confirmed reviews ALL

We all had rooms on the same floor as the gym which were very spacious and clean. Large balcony's and very well presented rooms made our stay very comfortable. Great location next to the train station and very short walk to the main square. Would definitely recommend and stay here again.

Dear Guest. Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Best hotel in Cracow

Customer review rating 4.7/5

Andreas Families - 07/01/2020 Confirmed reviews ALL

Staying at Mercure Stare Miasto was a very pleasant experience. Comfortable and clean rooms, helpful and friendly staff and an excellent restaurant with a perfect breakfast buffet.

Dear ANDREAS :) Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Very comfortable with pleasant staff

Customer review rating 4.7/5

Jan H. Families - 06/01/2020 Confirmed reviews ALL

We enjoyed Our short stay with you. All staff were very nice and informative. Rooms were clean and well equipped. Good position I look forward to staying there again please send any upcoming offers. Thanks

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Great location

Customer review rating 4.7/5

Vicki Couples - 06/01/2020 Confirmed reviews ALL

We really liked this hotel, opposite main shopping centre and main rail line. Really loved the location and the room was lovely and comfortable.

Dear VICKI :) Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Excellent hotel with very efficient staff...

Customer review rating 4.7/5

Ran Families - 05/01/2020 Confirmed reviews ALL

Our experience was very good.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Kraków overnight stay

Customer review rating 4.7/5

Luke Couples - 05/01/2020 Confirmed reviews ALL

Kraków overnight stay Just before Sylwestra! Excellent accommodation and excellent breakfast.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Amazing Loyalty Members' Treatment

Customer review rating 4.7/5

Lukasz Business - 03/01/2020 Confirmed reviews ALL

The Platinum members are treated exceptionally in this hotel. Room upgrades, gifts and staff treatment are outstanding. Mr. Tomasz welcoming was really impressive. Also the gentelmen that did a check-out for me (unfortunately don't remember the name) was quick and very efficient. Great room service by Mrs. Dorota! One of the best Mercure's I have stayed around Europe. It was not my first stay there and it will definitely not be the last.

Szanowny Panie Łukaszu :) We very much appreciate your comments regarding your stay at the Mercure Krakow Stare Miasto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Grzegorz - Guest Experience Manager

The bar was poorly stocked but that is the only negative comment

Customer review rating 4.7/5

Andy S. Couples - 03/01/2020 Confirmed reviews ALL

The hotel was in an ideal location, the staff were warm and friendly, the hotel was very clean, warm and nicely furnished, but sadly the bar was poorly stocked.

Dear Mr S., Thank you very much for your comments regarding your stay at the Mercure Krakow Old Town. We are pleased to read that you generally enjoyed your visit. At the same time, we would like to apologize for the experience in the bar, especially we are very sorry that our bar was not sufficiently stocked. We hope that the above situation will not affect the choice of our hotel in the future. We warmly invite you to visit Mercure Kraków Old Town again. Thank you for your feedback and we hope to see you again. Best regards, Hotel team.

Krakow centrum

Customer review rating 4.7/5

Mi… Couples - 03/01/2020 Confirmed reviews ALL

Great Hotel, nice rooms and great locations near City centrum.

Dear MICHAEL :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Hotel Personal friendly and hotel is clean and good location.

Customer review rating 4.7/5

Mike Couples - 03/01/2020 Confirmed reviews ALL

Nice Hotel but the Restaurang is not comfortable for a good dinner.

Dear Mr F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Nice hotel near by old town and Galerie Krakowska

TripAdvisor rating 5.0/5

AnneSoikkeli Friends getaway - 01/01/2020 TripAdvisor review

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Very nice hotel on a perfect location

Customer review rating 4.7/5

Henk Couples - 31/12/2019 Confirmed reviews ALL

The hotel was very nice, beautiful privilege room (6th floor) en everything was clean and ver well prepared. Located very close to the old town and a huge shopping mall in front of the hotel. The bar / restaurant is very nice and friendly especially when coming back after walking through Krakow for a few hours. The city was beautiful decorated during these days. Because the days after Christmas the hotel was full and it was too busy for breakfast. There was not enough place the sit down properly besides some lounge chairs, the rest was already occupied.

Dear HENK, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.
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