Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,668 reviews

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Mercure Krakow Stare Miasto - Image 1
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Mercure Krakow Stare Miasto - Image 3
Mercure Krakow Stare Miasto - Image 4
Pawia 18 B, 31154 Krakow, Poland

Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic twin room - two separate beds

Photo out of - Classic twin room - two separate beds

A comfortable room where history meets the modernity. Inspired by the royal city of Kraków, equipped with a lightning-fast Wi-Fi, USB ports, LCD TV; a perfect choice for an unforgettable. Some of these rooms have bathrooms with bathtubs.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Guests' favourite room of higher standard. Jump into a comfortable bathrobe, brew your coffee in Nesspresso machine and plan your day. 2 selected drinks from the mini-bar included in the price of stay.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Super comfortable superior room with large queen bed, inspired by royal Krakow, where you will sleep like king or queen. The room offers an additional sofa bed, an ideal place for morning coffee or tea.

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Queen size sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior Suite with a kingsize bed, extra sofa and a terrace

Photo out of - Junior Suite with a kingsize bed, extra sofa and a terrace

A super suite for a super family (maximum 4 persons). Its large bed will ensure the parents enjoy a great overnight stay, with kids sleeping on a comfy sofa. The room also has a balcony - a perfect place for a morning Nespresso.

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Queen size sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite with large bed and outdoor terrace

Photo out of - Executive Suite with large bed and outdoor terrace

The best suite in the hotel. Spacious living room with separate bedroom and outdoor terrace. Equipped with Bose audio equipment and Nesspresso coffee machine. Ideal for both family and business stays.

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Queen size sofa bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Telephone
Fax +48 12 225 11 35

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 198 rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 12 connecting rooms
  • 198 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Board games available

Well-being

Fitness

  • On site

Sports and leisure

Jogging track

  • Nearby

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 33 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.95 m / 6.35 ft

  • Parking pricing: 27.26 € 120 PLN Per day

Services & equipment

  • Stairs
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

WINESTONE

Photo out of - WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Cooking style
International
Chef name
Maciej Pluta
Capacity
70
Accessibility
Accessible service
Pawia 18 B, 31154 Krakow, Poland
Telephone +48 12 225 11 82
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Exceptional View
  • Thematic parties and animation
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Start off the day with a smile on your face! In the morning, enjoy our unique, healthy and delicious breakfast. Make yourself at home at the restaurant - treat yourself and discover our regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,668 reviews

Customer review rating 4.5/5

Bjorkman A. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Anna F. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Tanya E. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Amos H. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Jason T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Anna F. Families - Confirmed reviews ALL

Very friendly and competent crew, comfortable and clean room, very comfy bed, excellent location

Customer review rating 5.0/5

Tanya E. Families - Confirmed reviews ALL

Everyone was so kind and helpful. I had broken my leg and they divide a wheelchair and someone to help me get my breakfast each day.

Customer review rating 3.5/5

Amos H. Couples - Confirmed reviews ALL

We enjoyed our stay very much except for rhe check in pricess. It is the first time ever happened to me that room is ready at 10 but charged for early check in, and when came back at 1415 suddenly the room is not ready and being cleaned as told by the lady at check in and will be ready not before 15:00

Customer review rating 4.0/5

Jason T. Couples - Confirmed reviews ALL

The hotel is located opposite Galeria Krakowska shopping mall which has direct access to the Krakow main train station. Our room on the third floor was quiet and comfortable. Housekeeping shall be improved as we found rubbish behind the curtain.

Customer review rating 5.0/5

Frank B. Couples - Confirmed reviews ALL

One could not select a better hotel: location, services, and most of all who work there and made our stay wonderful. Thank you.

Customer review rating 4.5/5

Shuh H. L. Business - Confirmed reviews ALL

Location: Great location near to train station and the central market. Staff: Polite, professional. Room: Clean. Missing the disposable slippers and body lotion.

Customer review rating 4.0/5

Darryl L. Couples - Confirmed reviews ALL

We stayed 4 nights and would definitely come back. Convenient to train station and Old Town. When checking in we were upgraded to a Junior suite, which was very nice. Breakfast has plenty of choices.

Customer review rating 2.5/5

Arun C. Business - Confirmed reviews ALL

I travel often for business, always used to choose this hotel. Despite this being one of the hotels in the "Most Preferred" category for our company, and despite me being a regular customer and Accor Member, even small things like bathroom slippers have to be paid for. This is really basic. For a change, next time, I will be trying Radisson to see how it works there.

Customer review rating 5.0/5

Alexander F. Business - Confirmed reviews ALL

overall experience was very good. comfortable room, quite place. very good and various brekfast

Customer review rating 4.0/5

Kevin M. Couples - Confirmed reviews ALL

Thoroughly enjoyed our stay. Lovely rooms and attentive staff. Hotel is in a great location too for walking to either the train station or the old town centre.

Customer review rating 5.0/5

John F. Couples - Confirmed reviews ALL

Amazing highly recommend Krakow and Mercure in particular. Clean and very friendly staff.

Customer review rating 5.0/5

Malikov S. Families - Confirmed reviews ALL

like a million

Customer review rating 5.0/5

Richard H. Families - Confirmed reviews ALL

Very pleased with our stay

Customer review rating 3.5/5

Nadav Y. Families - Confirmed reviews ALL

Excellent location, right next to the main train station and within easy walking distance of the Old Town. The staff were helpful and genuinely wanted to provide good service, although the gentleman at reception was perhaps a little too enthusiastic at times. The room itself was somewhat disappointing. Our window faced a painted wall, and the beds were unusually high. The bathroom was the weakest part of the stay. It was small, the bathtub was very high and getting out of it felt unnecessarily difficult and even potentially unsafe. The towel rack was positioned directly above the toilet, so a hanging towel could touch the toilet handle, which was unpleasant. The waste bin under the shelf below the sink was also badly positioned and difficult to open. Finally, the thermostat was surprisingly complicated to operate and seemed to require far too much effort just to understand how it worked. Despite these design issues, the overall experience was positive, mainly thanks to the excellent location and helpful staff.

Customer review rating 5.0/5

Melisa M. Business - Confirmed reviews ALL

Everything was as planned. Thanks

Customer review rating 2.5/5

Lukas L. Business - Confirmed reviews ALL

My experience is som unfortunately but ok. The hostes at lobby was quick with solution.

Customer review rating 5.0/5

Gordon S. M. Business - Confirmed reviews ALL

Great welcome gift. Exceptionally clean rooms.

Customer review rating 5.0/5

Michael W. Couples - Confirmed reviews ALL

We had a superior room...extremely comfortable with a superking bed ....the restaurant menu was superb...the Fish and Chips meal was the best i've eaten in years .....the artwork around the hotel was worthy of a top art gallery....all of the staff were polite, friendly and helpful...

Customer review rating 5.0/5

John M. Business - Confirmed reviews ALL

This place is close to square and all sites close by great restaurant

Other web-users rate our hotel

  • 1,708 reviews 9.7/10 Location
  • 1,360 reviews 8.7/10 Room
  • 1,985 reviews 9.6/10 Service
  • 21 reviews 9.5/10 WiFi
  • 820 reviews 8.7/10 Breakfast
  • 635 reviews 9.3/10 Cleanliness
  • 563 reviews 7.9/10 Comfort
  • 518 reviews 9.7/10 Vibe

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