Mercure Krakow Stare Miasto

Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 1,927 reviews

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Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

ALLSAFE approved hotel

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

Telephone +48 12 225 11 11

Fax +48 12 225 11 35
  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS:50.066754, 19.944759

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,927 reviews

TripAdvisor Rating  5.0/5  1,637 reviews

Certificate of excellence 2022

Great staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very very pleased with the stay. Everything was as expected.

Dear JOHN H., We are really glad that you enjoyed your stay and our Staff. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards, Witold Skałka Guest Experience Specialist

Just a fine hotel near city center

Customer review rating 4.0/5

Db Business - Confirmed reviews ALL

Had a good experience with staying at Mercure Stare Miasto. It is close to city center and other facilities. Also the hotel facilities itself are quite good. I liked the fitness, the restaurant (breakfast) and the room. Only minor point is that the coffee in the breakfast restaurant is really not good, it is quite personal, but I really need good coffee in the morning.

Dear {guest_first_name} B., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) P.S -> we can offer you coffee to go in the mornings (is prepared by our waiters and a professional coffee machine). During your next booking, just ask about it our staff. Best regards, Witold Skałka Guest Experience Specialist

Perfect location for two days one night if arrive by train

Customer review rating 5.0/5

Alex B. Solo - Confirmed reviews ALL

Comfortable bed and pillows: grab rooms on the 6 th floor especially if facing rear side-it will be peaceful at quiet. Hotel seems to be either new or renovated, bathroom is great as well. Can’t think of a con. Remaining pros: obviously - close to old city and across street from train station and shopping center. Staff is attentive, basically same as in what I notice in many hotels and service industry in Poland. You can expect in Poland in any 3 and higher stars hotel’s staff service be as great as in 4.5-5 stars hotel in the USA. When I am back in krakow I am 99% sure staying here as well

Dear ALEKSEY B., I am very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town team and the perfect hotel location. I will be happy to pass this feedback with the entire team. Our priority is guest satisfaction and your comment confirms our hard work. I look forward to welcome you again in the near future :) With hotelier regards, Witold Skałka Guest Experience Specialist

Exceptional stay, friendly and accommodating staff, perfect location

Customer review rating 5.0/5

John W. Solo - Confirmed reviews ALL

Welcoming and inviting from the moment I checked in. The staff was truly remarkable and very accommodating. The rooms were beautiful and clean, the restaurant food and service exceptional.

Dear JOHN PAUL W., We are grateful for your review. We are very happy to hear that you enjoyed your stay at Mercure Cracow Old Town Hotel. We will be happy to pass this feedback with the entire team. Our priority is guest satisfaction and your comment confirms our hard work. We look forward to welcome you again in the near future :) Sincerely, Witold Skałka Guest Experience Specialist

Location great, excellent attentive staff

Customer review rating 5.0/5

Thomas O. N. Couples - Confirmed reviews ALL

Very well located and excellent attentive staff. Lovely restaurant. Will definitely look at this hotel group again when visiting City and will revisit this hotel when in Krakow again.

Dear THOMAS O'N., We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With best regards, Witold Skałka Guest Experience Specialist

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