Bachleda Luxury Hotel Kraków - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 748 reviews

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Bachleda Luxury Hotel Kraków - MGallery Collection - Image 1
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Bachleda Luxury Hotel Kraków - MGallery Collection - Image 4
Plac Kossaka 6, 31106 KRAKOW, Poland

Description

Hotel extras

  • Discover an oasis of tranquility in the beautiful surroundings of the elegant interiors.

  • Experience luxury in its purest form.

  • The textures, fragrances, and colours make every very visit to our restaurant an unforgettable one.

  • Spend time in the heart of Krakow.

  • Enjoy a royal breakfast.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room with 2 single beds

Photo out of - Deluxe Room with 2 single beds

Room offers 20 - 24 sq m, free WIFI, 43" LCD TV, safe, minibar, Nespresso machine, exclusive cosmetics, bathroom scale, air conditioning, shower or bathtub, bathrobe, dryer. Non-smoking.

  • Views:

    City View or Patio

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Patio
See availabilities

Deluxe room with area of 17 square meters offers: Free WIFI, 43" LCD TV, safe, bar lounge, Nespresso, Exclusive toiletries, Bathroom scales, Air Cooling System, bathtub, Bathrobe, Hairdryer. Non-smoking.

  • Views:

    Patio

Max. number of persons
1
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with 1 kingsize bed

Photo out of - Executive Suite with 1 kingsize bed

52 sq m, lounge with sofa, bedroom with b/r, toilet, table with armchairs, free WIFI, 43'' TV, safe, mini bar, nespresso coffee machine, cosmetics, scale, A/C., shower or bathtub, bathrobe. No smoking.

  • Views:

    City View

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Bachleda Luxury Hotel Kraków - MGallery Collection

Plac Kossaka 6
31106 KRAKOW
Poland

GPS:50.0566, 19.9284

Telephone
Fax +48 12 424 11 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • KRK Additional charge
  • KRAKOW AIRPORT Additional charge
  • KRK Additional charge
  • KRAKOW BALICE Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 64 rooms
  • One room for people with reduced mobility
  • 10 family rooms
  • 64 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Green area

Well-being

Pool in the Wellness Zone

  • Covered
  • On site

Fitness Center

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room

Sports and leisure

Gym

  • On site
  • Near the property
  • Outdoor parking
  • Private
  • 3 parking spaces
  • Parking opened 24/7

  • Parking pricing: 27.30 € 120 PLN Per day

Services & equipment

  • Valet parking

Undergr unguard car park

Additional charge

Parking information

  • Near the property
  • Indoor parking
  • Private
  • 7 parking spaces
  • Parking opened 24/7

  • Parking pricing: 27.30 € 120 PLN Per day

Services & equipment

  • Stairs
  • Valet parking

Accessibility

  • Elevators

GAVI

Photo out of - GAVI

Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.

Cooking style
International
Capacity
50
Accessibility
Accessible service
Plac Kossaka 6, 31106 Krakow, Poland
Telephone +48 48 424 11 11
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.

The Opus Lounge Bar is a unique space in a historic vault with elegant armchairs and beautiful fabrics. Connoisseurs can taste specially selected spirits from all corners of the world.

Discover an oasis of tranquility in the beautiful surroundings of the tasteful interiors of the Art Deco-inspired Wellness Zone. Immerse yourself in the pool with hydromassage and water jets.

Exercise in the modern fitness centre, immerse yourself in the Art Deco-inspired pool, and regain your strength in one of our saunas.

Ideal for family gatherings and intimate parties (up to 40 people), Gavi Restaurant exudes elegance and warmth, making everyone feel comfortable here. Its luxurious interiors, full of golden hues and unique accessories, have earned first place in Europe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  748 reviews

Customer review rating 5.0/5

Caroline A. Families - Confirmed reviews ALL

Dear Caroline A., Thank you for your kind feedback. We are delighted to hear that you found our staff, location, and accommodations to your satisfaction. It is our goal to provide a memorable experience, and we look forward to welcoming you back soon. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Tymur S. Families - Confirmed reviews ALL

Dear Tymur S., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and appreciated the attentive service from our staff. Your positive feedback serves as great motivation for our team. We look forward to welcoming you back. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Macumber C. Solo - Confirmed reviews ALL

Dear Macumber C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the beauty of our hotel and the outstanding service from our staff and restaurant. Your appreciation means a great deal to us. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection.

Customer review rating 5.0/5

Ian B. Couples - Confirmed reviews ALL

Dear Ian B., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed our service, location, and the offerings at Gavi restaurant and bar. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 4.5/5

Steiger D. Couples - Confirmed reviews ALL

Dear Steiger D., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations charming and comfortable, and that our staff provided attentive service. It is wonderful to know that you enjoyed our breakfast offerings as well. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Dear Caroline A., Thank you for your kind feedback. We are delighted to hear that you found our staff, location, and accommodations to your satisfaction. It is our goal to provide a memorable experience, and we look forward to welcoming you back soon. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Tymur S. Families - Confirmed reviews ALL

A small but very comfortable hotel with a warm atmosphere and friendly staff. Special thanks to the housekeeper for the spotless room and attention to detail. This also reflects the excellent work of the hotel manager. We would gladly return!

Dear Tymur S., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and appreciated the attentive service from our staff. Your positive feedback serves as great motivation for our team. We look forward to welcoming you back. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Macumber C. Solo - Confirmed reviews ALL

Staff was amazing, the restaurant was outstanding!! 5 stars!!!

Dear Macumber C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the beauty of our hotel and the outstanding service from our staff and restaurant. Your appreciation means a great deal to us. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection.

Customer review rating 5.0/5

Ian B. Couples - Confirmed reviews ALL

Had a fantastic 4 night stay. The Gavi restaurant & bar areas were very good

Dear Ian B., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed our service, location, and the offerings at Gavi restaurant and bar. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 4.5/5

Steiger D. Couples - Confirmed reviews ALL

Very attentive staff and luxurious accommodations. Enjoyed the breakfast.

Dear Steiger D., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations charming and comfortable, and that our staff provided attentive service. It is wonderful to know that you enjoyed our breakfast offerings as well. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Bradley T. Couples - Confirmed reviews ALL

Your small hotel was one of the most memorable stays we have ever had. The service was impeccable and very personable. Initially, we had a few small issues in the junior suite we checked into and immediately to correct them we were upgraded and moved to the royal suite. We were celebrating our 50th Wedding anniversary and this suite was exquisite. Our experience in your Gavi restaurant was perfect with a bountiful morning buffet each morning and special anniversary dinner. Overall, we felt so pampered and fortunate. If we are lucky to return to Krakow, we know where to stay.

Dear Bradley T., Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to hear that your experience at Bachleda Luxury Hotel Kraków was memorable, particularly as you celebrated your 50th Wedding Anniversary. It is wonderful to know that our team was able to address your initial concerns promptly and provide you with an upgrade to our royal suite, enhancing your overall experience. We take pride in serving exceptional cuisine at our Gavi restaurant, and it is gratifying to learn that you enjoyed the morning buffet and your special anniversary dinner. Your kind words affirm our commitment to providing personalized service to our guests. We look forward to welcoming you back on your next visit to Kraków. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Catriona B. G. Couples - Confirmed reviews ALL

What a lovely boutique hotel! It is close to the main square, the castle and the river. When we arrived we were given a glass of Prosecco which was wonderful. The reception staff were very kind and informative, all with lovely smiles. The room was exquisite, the bed was enormous and the toiletries were luxurious! The breakfast was fantastic, a great choice and you could even have a glass of bubbly or two! We had dinner twice in the restaurant which was wonderful and relaxing. We loved the spa with the huge jacuzzi and a sauna. We had it to ourselves the few times we went. We are already deciding when to go back to krakow and this wonderful hotel. It will definitely be next year at some point. We are looking forward to the next time.

Dear Catriona B. G., Thank you very much for sharing your delightful experience at Bachleda Luxury Hotel Kraków - MGallery Collection. We are thrilled to hear that you found our hotel to be truly luxurious and enjoyed the prime location near the main square, castle, and river. It is wonderful to know that our reception staff made a positive impression with their kindness and hospitality. We are particularly pleased that you appreciated the exquisite room, our luxurious toiletries, and the fantastic breakfast selection, which indeed offers a delightful touch with the option of bubbly. It is gratifying to hear that you found relaxation in our spa facilities and enjoyed your dining experiences in our restaurant. Your intention to return next year is the highest compliment, and we look forward to welcoming you back for another memorable stay. Thank you again for your wonderful feedback. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 4.0/5

Enrico S. Solo - Confirmed reviews ALL

It was my first visit in krakow. i chose MG because i always try to stay at accor's properties. my diamond level was indeed recognised and i was upgraded to a junior suite for which i am very grateful (213). Very spacious room, very quiet at times, apart from banging of doors from i believe early leaving guests and cleaning staff. i had breakfast included and i had it twice. all very nice and staff very polite. clearlt the hotel caters to a lot of senior americans and seniors in general, the overhall furniture weighs a bit too much on the heavy side of things and not too much to my liking though, heavy curtains, gilded items, bir armchairs and sofas but i guess this is the hotel tends to represent: A sort of old times homes. As happened to me in several other accor properties payment is taken for the first night few days in advance by a link sent, then on arrival there is payment for the second night + a deposit. this is probably a standard all over and a sad sign of the times ie customers leaving without paying! all in all a had a great stay and i will go back, krakow requires more than a two days visit.

Dear Enrico S., Thank you for taking the time to share your thoughts regarding your recent stay at Bachleda Luxury Hotel Kraków - MGallery Collection. We are delighted to hear that you appreciated your upgrade to a junior suite and found our staff to be polite and attentive. We sincerely apologize for any disturbances caused by noise during your stay. Your feedback regarding the door banging is important, and we will consider it as we continually strive to enhance our guest experience. We understand that our décor may not appeal to everyone, as it is designed to reflect a classic aesthetic, and we appreciate your perspective on this. Regarding our payment policy, it is indeed a standard practice at many hotels to secure the first night's payment in advance, along with a deposit upon check-in. We appreciate your understanding of this procedure. We look forward to welcoming you back for a longer stay to explore all that Kraków has to offer. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Alexander C. Families - Confirmed reviews ALL

We were celebrating our anniversary and had our 20 month baby with us. The hotel staff prepared a cot, toy, bathing amenities for our baby and looked after us extremely well. I have no negatives to mention. Would definitely stay again.

Dear Alexander C., Thank you for your kind words regarding your recent stay at Bachleda Luxury Hotel Kraków - MGallery Collection. We are delighted to hear that you enjoyed the beautiful amenities and our attentive service, especially as you celebrated such a special occasion with your family. It is wonderful to know that our preparations for your baby contributed to your positive experience. We look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 4.0/5

Antos E. Couples - Confirmed reviews ALL

My wife and I were somewhat disappointed. We did request a quiet room on the top story. This we received. However, we found Room 408 to have turns, bends, and corners. It made us dizzy. We did request a room change. This did not materialize until 3 days later. Room 414 was more gratifying. The drains in the bathtub were dreadful. The tubs did not drain in either room. We did complain in Room 408 and this was fixed. However, we were tired of complaining and simply took the drain out of the tub in 414 every dy. This was terrible. The combined two mattresses were dreadful. The bed was uneven due to the combined mattresses. The bed was higher in the middle and lower on the slides. It was like sleeping on the slopes of Zakopane. We had to hold on so that we would not slide off the bed. There was no iron or ironing board in the room. The room was quiet and safe. Wojciech, our porter, was always very nice and concerned about our happiness. Aleksandra was also very nice and eager to please. granting us a room change, and holding the room on our behalf until we returned from our day of exploring. Housekeeping did an exceptional job cleaning our room each day.

Dear Guests, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. We will carefully investigate the issues you described, particularly those concerning the bathtub drainage and bed comfort, so that we can take the appropriate measures and prevent similar situations in the future. We would also like to clarify that irons and ironing boards are not standard in-room amenities, but are available upon request. Simply contact our Reception team, and they will be happy to arrange them for you. We also appreciate your kind words about Wojciech, Aleksandra and our housekeeping team. We will be pleased to share your feedback with them. We hope that, despite the inconveniences you experienced, you will retain some positive memories of your stay with us. Kind regards, Bachleda Luxury Hotel Kraków Team

Customer review rating 4.5/5

Shrikant O. Couples - Confirmed reviews ALL

It was comfortable and relaxing for us

Dear Shrikant O., Thank you for your kind words about our hotel, dining options, bar, and wellness facilities. We are delighted to hear that your stay was comfortable and relaxing. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 4.0/5

Raymond M. Couples - Confirmed reviews ALL

Beautiful hotel.Extremely welcoming reception staff.Hotel was very clean with beautiful furniture and fittings. I thought the toiletry products were gorgeous.The tea and coffee supplies were sparse.2small sachets of milk provided daily which is only enough for one hot drink each.Also no lounge area to enjoy a drink before or after going out.Small area by reception but not very private as by main doors and reception desk. There was a lounge downstairs but very dark and small. The outside area at the back was bigger but seemed unused .

Dear Raymond m., Thank you for your kind remarks regarding your recent stay at our hotel. We are delighted to hear that you appreciated our welcoming staff, cleanliness, and the quality of our toiletries. Your feedback on the tea and coffee supplies is noted, and we will review our offerings to enhance guest satisfaction. Concerning the lounge area, we understand the importance of a comfortable space for our guests to unwind. Your observations about the ambiance of our facilities will be taken into consideration as we continually seek to improve our guest experience. Thank you once again for your feedback. We hope to welcome you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Joanne H. Couples - Confirmed reviews ALL

Staff is extraordinarily attentive. The breakfasts delicious and well worth adding on. The rooms are very quiet and comfortable. Beautiful hotel

Dear Joanne H., Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed our prime location, attentive staff, and delicious breakfasts. Your feedback motivates us to continue providing exceptional experiences for our guests. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Debra R. Families - Confirmed reviews ALL

This hotel was in a very well located area and close to Market Square. The staff was exceptional, helpful, friendly and welcoming. The dining room staff was very attentive for breakfast every morning. Our room was beautifully appointed and comfortable. The bar area downstairs was beautiful and bar service was great. Our overall experience at The Batchelder was exceptional. We would stay there again and highly recommend it.

Dear Debra R., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location, as well as the exceptional service provided by our staff. It is wonderful to know that you enjoyed the comfort of your room and the attentiveness of our dining room team during breakfast. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 4.5/5

Roberta P. Couples - Confirmed reviews ALL

We had a very pleasant stay at this hotel and were very happy with our experience. The rooms are beautiful, comfortable, and well maintained, although the bathroom is a little small and unfortunately there is no bidet. The breakfast was excellent, with a good variety of high-quality products. A special mention also goes to the restaurant, which offers excellent food and very well-prepared dishes. The staff were extremely friendly, helpful, and welcoming, making our stay even more enjoyable. Overall, it was a very positive experience, and I would be happy to recommend this hotel.

Dear Roberta P., Thank you for sharing your feedback regarding your recent visit to Bachleda Luxury Hotel Kraków - MGallery Collection. We are delighted to hear that you enjoyed the beauty and comfort of our hotel, as well as the variety and quality of our breakfast offerings. Your kind words about our restaurant and staff are greatly appreciated, as we strive to provide exceptional service to all our guests. We acknowledge your comments about the bathroom size and the absence of a bidet. Your insights are valuable to us as we continuously seek to enhance our guests' experience. We are grateful for your recommendation and look forward to welcoming you back in the future. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Rachel L. Couples - Confirmed reviews ALL

Truly “Five star hospitality” … Our stay was met by the staff with personal attentiveness from arrival to departure… The property pays attention to detail. It shows in the service the decor the linen’s the dinning and communicating… The stay here help to make my experience in Krakow comfortable memorable and with a feeling to return… Thank you Daria & staff

Dear Rachel L., Thank you for sharing your delightful experience at Bachleda Luxury Hotel Kraków - MGallery Collection. We are thrilled to hear that our team's attentiveness and the attention to detail throughout your stay contributed to a memorable experience. It brings us joy to know that you felt comfortable and valued during your time with us. We appreciate your kind words and look forward to welcoming you back in the future. Goodbye, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

William C. Couples - Confirmed reviews ALL

We loved every minute of our time in Krakow. The staff was amazing! The hotel has a great location and is so charming.

Dear William C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our location and staff. Your kind words motivate us to continuously provide excellent service. Goodbye and best wishes, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Gary M. Families - Confirmed reviews ALL

Excellent hotel, food, but the service is what makes this hotel unique.

Dear Gary M., Thank you for your kind words regarding our hotel and service. We take great pride in providing exceptional experiences for our guests, and it is gratifying to hear that our service made a lasting impression during your stay. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Reginald M. Couples - Confirmed reviews ALL

First time to Krakow was setup by a great choice in family Bachleda. We are happy these “highlanders” came down the mountain of Zakapone to deliver a gem in Krakow. Outside of main tourist area but convenient location to castle, main square, etc…..charming decor with comfortable and QUIET surroundings. Bar ( do Not leave until Rafal makes you a “real” Sazarac) and eat dinner in main restaurant. Great staff and willingness to help.

Dear Reginald M., Thank you for your kind words regarding your recent stay at Bachleda Luxury Hotel Kraków - MGallery Collection. We are delighted to learn that you appreciated our convenient location, charming decor, and the attentive service provided by our team. It is wonderful to hear that you enjoyed the Sazerac crafted by Rafal and had a pleasant dining experience in our restaurant. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit to Kraków. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Customer review rating 5.0/5

Robert V. Couples - Confirmed reviews ALL

We had such a wonderful guest experience. The Staff was so friendly and welcoming and made sure to go above and beyond the entire time. The room and accommodations were were spot on and so comfortable, clean and beautiful. the location, couldn't ask for better! We will definitely be returning for another visit.

Dear Robert V., Thank you for your generous feedback regarding your recent stay. We are delighted to hear that you found our location ideal and that our staff provided you with exceptional service. It is wonderful to know that you enjoyed your accommodations and found them comfortable and clean. We truly appreciate your kind words and look forward to welcoming you back for another memorable visit. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Other web-users rate our hotel

  • 442 reviews 9.8/10 Location
  • 494 reviews 9/10 Room
  • 784 reviews 9.5/10 Service
  • 289 reviews 9.6/10 Vibe
  • 269 reviews 8.9/10 Breakfast
  • 238 reviews 8.7/10 Comfort
  • 235 reviews 8.6/10 Food
  • 214 reviews 8.9/10 Amenities

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