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ibis Krakow Stare Miasto Hotel 3 stars

Customer review rating 4.4/5 4,430 reviews
ibis Krakow Stare Miasto
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Hotel extras

Our hotel has 135 rooms. Free super fast Wi-Fi throughout the property. Renovated conference rooms as well as the Ibis Kitchen restaurant. Large car park at the hotel as well as public transport stops.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities
Business services
  • 4 meeting room(s)

Hotel location

ibis Krakow Stare Miasto

ul Pawia 15
31154
krakow
poland

Tel: +48123552900

Fax: (+48)123552999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By train

    KRAKOW GLOWNY At 0.32km / 0.2 miles

GPS :50.0707, 19.945732

Our accommodations

Accessible room

Our rooms - your well-deserved relaxing stay

  • Max. number of persons: 2
  • High speed internet
  • Business Desk
  • Bathroom products
Accessible room

A twin room for 1 or 2 people

  • Max. number of persons: 2
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Iron
Accessible room

FAMILY - Standard Room with 1 Double Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 0m²
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Bistro

Our modern, welcoming restaurant serves international dishes, pasta, and grilled food prepared in front of you which gives you the chance to create your own, original dishes based on the ingredients available on our menu.

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 57 m²

  • Maximum capacity: 42 people

Find out more

Our guest reviews for
ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,430 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,385 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

lovely hotel

Customer review rating 4.4/5

Karen H. Families - 09/02/2020 Confirmed reviews ALL

Very clean hotel, great breakfast with a good choice of food. Very well positioned. 2nd time of staying and would stay here again.

Dear KAREN, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Well located

Customer review rating 4.4/5

Michal Business - 08/02/2020 Confirmed reviews ALL

Average

Szanowny Panie Michale, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w ibis Krakow Stare Miasto. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie jeszcze bardziej przyjemny i udany jak poprzedni. Z poważaniem, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Excellent location

Customer review rating 4.4/5

Chris D. Business - 08/02/2020 Confirmed reviews ALL

Clean, modern, great location

Dear CHRISTIANA D., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Recommended!

Customer review rating 4.4/5

Dan P. Solo - 06/02/2020 Confirmed reviews ALL

The location is indeed very good - close to the main train station and not far from the main Krakow attractions; nice breakfast; good surprise - three complimentary bottles of sparking water in the room. Breakfast is good. Overall a good hotel.

Dear DAN P., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Great location

Customer review rating 4.4/5

Paul D. Couples - 02/02/2020 Confirmed reviews ALL

Clean nice tidy room.

Dear PAUL D., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Very pleasant stay

Customer review rating 4.4/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

I really enjoyed that the room was absolutely quiet and nobody disturbed me. The room was also quite cozy. The breakfast was really nice. If I could possible improve something, than it would coffee - while food was amazing, the coffee was not. Why is that, I do not know - probably the beans? Anyhow thank you very much for the stay.

Dear Pavel P., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Started well then went down hill

TripAdvisor rating 4.0/5

jj0306_11 29/01/2020 TripAdvisor review

1st impression friendly welcome clean room but basic. No kettle. Bar staff who cant make a decent cocktail then charge you in pounds instead of slot without giving you a choice. They make more money this way and it costs me more. Last day room was not cleaned. Every morning at 6.30 am staff stand in hallway outside our room talking loudly waking us up.

Dear Guest, I’m sorry we failed to live up to your expectations. The team and I at ibis Krakow Old Town appreciate your feedback, though, and we are addressing the issue. Kind regards, Przemyslaw Dzialanski

Good location

TripAdvisor rating 4.0/5

TaksinCWong 25/01/2020 TripAdvisor review

Good location. Reasonable price. Shower too tiny. Toilet bowl too small, no hand towel. No tea and coffee facilities. Breakfast is sufficient but not many variety. The staff is good and friendly. It's recommended if u just need to stay a nihht

Dear TaksinCWong, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at ibis Krakow Old Town. Kind regards, Przemyslaw Dzialanski

Location

Customer review rating 4.4/5

W. T. C. Couples - 24/01/2020 Confirmed reviews ALL

Good location. Near main station, old town. All within walking distance. Breakfast is sufficient, Not much variety, but it's OK. Highly recommended.

Dear TZU c. W., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

for solo traveller

Customer review rating 4.4/5

Abbie Solo - 18/01/2020 Confirmed reviews ALL

very very good location and all staff is nice!! I will come poland and choose you again!

Dear CHAN Y., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto
Customer review rating 4.4/5

Claire Couples - 09/01/2020 Confirmed reviews ALL

Arrived very early. Reception Staff most helpful. Room as expected- no issues at all

Dear CLAIRE D., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Good enough

Customer review rating 4.4/5

Philip Solo - 05/01/2020 Confirmed reviews ALL

The hotel is in a good location close to the railway station. Rooms are 'standard Ibis', but the lack of a carpet made it feel a bit low-budget. Hotel lacked a feeling of warmth to be honest. The breakfast area is a bit small, and the selection of hot food was disappointing. Staff were good - attentive, friendly, efficient.

Dear PHILIP D., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Pay a minimum and get it

Customer review rating 4.4/5

Meir Couples - 02/01/2020 Confirmed reviews ALL

The hotel is in a great location near Krakowska Gallery. Breakfast was fine. The room was small and outdated and gave the feeling of returning to the student dorm.

Dear Meir, Thank you for sharing your feedback to us. We are very sorry to hear that the hotel did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Bad

Customer review rating 4.4/5

Chris Couples - 02/01/2020 Confirmed reviews ALL

Bad flooded shower had to move in the middle of the night. Noisy stay drunk people banging on doors At 4am. Uncomfortable pillows and bed. Bad stay had better stay at the ibis budget won't stay at this hotel again

Dear Chris, Thank you for sharing your feedback to us. We are very sorry to hear that the hotel did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

An enjoyable stay at the hotel.

Customer review rating 4.4/5

Rindra H. N. Friends - 02/01/2020 Confirmed reviews ALL

It is a nice hotel, quiet and regularly cleaned. We passed a very wonderful stay without cutting off electricity or water. Our room has had safe security during our stay.

Dear RINDRA HARILANTO n., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Good in all aspects

Customer review rating 4.4/5

Th… Couples - 30/12/2019 Confirmed reviews ALL

In overall it is worth for the money paid.

Dear THAMIRES, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto
Customer review rating 4.4/5

Beata Couples - 28/12/2019 Confirmed reviews ALL

Very good, close to town, extremely good breakfast, comfortable rooms, nice bathroom

Dear BEATA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Great location, very clean and lovely staff

Customer review rating 4.4/5

Jo C. Couples - 26/12/2019 Confirmed reviews ALL

Staff were always friendly at the hotel, breakfast was good value and the rooms were very clean and cleaned daily. The only thing we didn't like was the mini mattress on top of the main mattress which were too small with no sheet to cover where your head was other than your pillow. Great experience overall, thank you

Dear Madame, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager
Customer review rating 4.4/5

Jessica Friends - 20/12/2019 Confirmed reviews ALL

Staff weren’t exactly friendly or helpful even at check in, didn’t offer any help with whereabouts, breakfast options or even check out times, felt very rushed although there was no one else waiting. Got over charged at the bar, took a while to sort out, was handed a bar staffs mobile to speak to the manager over the phone which I don’t think is very professional. Ended up being given a complimentary drink, which wasn’t complimentary as we’d already been over charged for it, but couldn’t deal with the hassle.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. According to our staff - thank You for Your feedback, I would like to ensure You that I will speak with my managers to remaind all our teams our services procedures and standards. One more time I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz Plonka Deputy Hotel Manager ibis&ibis budget Kraków Stare Miasto

Meeting the needs of the workplace

Customer review rating 4.4/5

J. L. Couples - 16/12/2019 Confirmed reviews ALL

Great stay and staff excellent for the needs sure we will back again

Dear LEBRON J., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto
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