ibis Krakow Stare Miasto 3 stars

Name: Hotel ibis Krakow Stare Miasto - ALL
Address: ul Pawia 15, KRAKOW, 31154, PL
Telephone: +48123552900
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,890 reviews

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ul Pawia 15, 31154 KRAKOW, Poland

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ibis Krakow Stare Miasto

Vibrant economy hotel, open to everyone

The hotel is located in the center of Krakow, a 15-minute walk from the old town and near to the train station and the bus station, which is only a 30-minute ride from Krakow-Balice Airport. Our comfortable rooms are what ibis is all about. Together with our spacious ibis Kitchen restaurant and modern conference space, they guarantee an enjoyable stay in Krakow.

Our hotel is within a 15-minut walk of the railway station and the Floriańska Old Town Gate. We are also close to Tauron Arena and ICE Kraków Center. Ierz, the lower mills, all the important universities of Cracow; An additional attraction is the neighbouring Galeria Krakowska, and the new offices of the High Five complex. For guests with car parking.

It's 15 a minute walk to Barbacan or gates Florianska - heart of Cracow. If your goal is Kazimierz, you just have to take the tram line No. 3 to enter the gate of the Jewish quarter after 20 minutes.

At our hotel, we combine attention to every detail with a uniquely friendly atmosphere. Let our staff take care of you while you are enjoying the serenity and comfort of our premises.

Przemyslaw DZIALANSKI, Hotel Management

Hotel extras

In the heart of Krakow
Green Key Certified Hotel
Car park for guests with a car
In the immediate vicinity of the Main Railway Station
Restaurant with local cuisine

Our accommodation(s)

Room

Our rooms - your well-deserved relaxing stay

The rooms in ibis hotels boast large, comfortable beds and medium-size work areas. They are completely soundproofed and equipped with super-fast WIFI and a bathroom with shower to ensure an enjoyable stay.

Views:
City View or Courtyard View

Max. number of persons: 2
Area: From 14 m² / 150 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

Bathroom products
Flexible showerhead
Hair dryer in bathroom
Mirror
Towel rack
Universal shaving plug

Media And Technology

Internet Facilities

High speed internet
Wireless internet in your room

Tv Facilities

19'/48 cm screen
LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Self-closing rooms
Smoke alarm in room

Comfort Features

Blackout curtain
Double Glazing
Hair dryer
Opening windows
Shoe polisher
Soundproof doors

Electric Facilities

220/240 V AC

Temperature Air Control

Air Conditioning
Individual heating and air conditioning adjustment

Working Area

Business Desk

2 pers. max
14 m² / 150 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

A twin room for 1 or 2 people

A nice, modern room in the ibis Hotel with everything you could need: a convenient bathroom, modern decor, wooden floors, twin beds with comfy bedding and duvets, free Internet, and an LCD TV with the best international channels

Max. number of persons: 2
Area: From 14 m² / 150 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

Accessible bathroom
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Mirror
Towel rack

Media And Technology

Internet Facilities

High speed internet
Wireless internet in your room

Tv Facilities

Children's TV Channels
Satellite/cable colour TV
19'/48 cm screen
LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Smoke alarm in room

Comfort Features

Blackout curtain
Double Glazing
Opening windows
Shoe polisher
Soundproof doors
Soundproof room

Electric Facilities

220/240 V AC

Room Services

Automatic wake up call
Operator wake up call

Temperature Air Control

Air Conditioning
Individual heating and air conditioning adjustment

Working Area

Business Desk

2 pers. max
14 m² / 150 sq ft

Bedding 2 x Twin bed(s)

See availabilities

Room

Premium Room

Go for the premium room! Enjoy comfort and work in the best conditions with additional equipment and a coffee and tea making facilities.

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

High speed internet

Service And Equipment

Accessibility And Security

Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Smoke alarm in room

Comfort Features

Iron
Shoe polisher
Slippers

Electric Facilities

220/240 V AC

2 pers. max
16 m² / 172 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

FAMILY - Standard Room with 1 Double Bed and 1 Single Bed

A modern and practically equipped room with one large bed and one single bed. Our rooms offer shower, toilet, WIFI and a TV with a selection of entertainment and information programs. Extra bed 180x80 cm.

Max. number of persons: 3
Area: From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

Accessible bathroom
Flexible showerhead
Hair dryer in bathroom
Mirror
Towel rack

Media And Technology

Internet Facilities

High speed internet
Wireless internet in your room

Phone Facilities

Direct dial telephone

Tv Facilities

Children's TV Channels
Music TV channels
Satellite/cable colour TV
19'/48 cm screen
LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Self-closing rooms
Smoke alarm in room

Comfort Features

Blackout curtain
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Soundproof doors

Electric Facilities

220/240 V AC

Room Services

Automatic wake up call
Operator wake up call

Temperature Air Control

Air Conditioning
Individual heating and air conditioning adjustment

Working Area

Business Desk

3 pers. max
16 m² / 172 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Family room with 2 Single Beds and Sofa (for disabled guests)

Modern and practically furnished room with 2 single beds and sofa offers shower, toilet, WIFI and TV with a wide selection of entertainment and info channels. Reduced mobility room. Extra bed 180x80 cm

Views:
City View

Max. number of persons: 3
Area: From 16 m² / 172 sq ft
Accessibility: Accessible room

Bedding

Twin bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

Accessible bathroom
Flexible showerhead
Mirror
Toilet with side and rear grab bars
Sink lever hardware
Bathroom has 60” diameter turning radius or space for T-turn

Media And Technology

Internet Facilities

High speed internet

Tv Facilities

Satellite/cable colour TV

Service And Equipment

Accessibility And Security

Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Self-closing rooms
Smoke alarm in room

Comfort Features

Alarm clock
Bedding and towel
Blackout curtain
Hair dryer
Opening windows
Soundproof doors

Electric Facilities

220/240 V AC

3 pers. max
16 m² / 172 sq ft

Bedding 2 x Twin bed(s) and 1 x Single sofa bed(s)
Views: City View
Accessible room

See availabilities

Room

Family room with 2 Single Beds and Sofa (for disabled guests)

3 pers. max
16 m² / 172 sq ft

Bedding 2 x Twin bed(s) and 1 x Single sofa bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

ibis Krakow Stare Miasto

ul Pawia 15
31154 KRAKOW
Poland

GPS:50.0707, 19.945732

+48 12 355 29 00

+48 12 355 29 99

KRAKOW GLOWNY

Railway station

Access: 320 m / 0.2 mi 5 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

Hotel informations

135 rooms
5 rooms for people with reduced mobility
135 non-smoking rooms
5 floors

Languages spoken at the hotel

English
Polish

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

High Speed internet
WiFi at the hotel
WiFi in the communal areas

Air conditioning

Desk equipment available

Shoe shine machine

Safe deposit box at reception

Safe deposit box at reception

Check In & Check-out facilities

Express check-in
Express check-out
Late Checkout

Catering

One Restaurant

One Bar

Breakfast

Buffet Additional charge

Business

3 Meeting rooms

Sports and leisure

Bike rack facilities

On site

Parking information

On site
Enclosed outdoor parking
Public
Parking pricing: 18.47 € 80 PLN Per day

Services & equipment

Intercom

Vehicles

Motorcycle places
Bus parking

Security

Well-lit parking
Video surveillance in parking
Parking equipped with lights

Accessibility

Accessible parking

IBIS KITCHEN

Our modern, welcoming restaurant serves international dishes, pasta, and grilled food prepared in front of you which gives you the chance to create your own, original dishes based on the ingredients available on our menu.

Cooking style: Bistro
Capacity: 64
Accessibility: Accessible service

31154 Krakow, Poland

+48 12 355 29 00

Other informations

Services

Air conditioning
Wheelchair access
Free Wireless internet (WiFi)
Non Smoking Area

Payment

Cash
Credit card

Credit cards

American Express
Mastercard
Visa

Accommodate food

Children menu
Vegetarian menu

IBIS BAR

Bar Type: BAR

+48 12 355 29 00

Breakfast

Buffet

Beautiful days always start with tasty breakfast full of delicious treats and vitamins! Breakfast included in accommodation package is PLN 60 per person per day, and separately PLN 65 per person per day.

Services

Continental
Hot Breakfast
Cold breakfast

Restaurant

Ibis Kitchen

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 57 m² / 613 sq ft
Maximum seats capacity: 40
Maximum capacity for banquets: 0

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 1,890 reviews

Mohammed A. Families - 8/26/2026 Confirmed reviews ALL

Extremely disappointing stay – not the Ibis standard I expected We booked two rooms for four nights, and unfortunately, this was by far the worst Ibis hotel I have ever stayed in. I have stayed in more than 15 Ibis hotels around the world, and I have never experienced anything like this. To start with the positives, the location is excellent. The hotel is very central, right next to Galeria Krakowska and surrounded by plenty of shops and restaurants. Our check-in was also smooth, easy, and friendly – absolutely no issues there. Unfortunately, that is where the positives end. The hotel and rooms feel extremely outdated. The furniture is old and the rooms clearly need significant renovation and attention. If you simply need somewhere to sleep and do not care much about the surroundings, then perhaps it is acceptable. However, I would not recommend staying here for several days, as the overall environment is simply not pleasant or comfortable. There was also an unpleasant smell in the rooms after they had been cleaned. It did not give the impression of a fresh, welcoming hotel room. Having stayed in many Ibis hotels before, I can honestly say that this did not feel like the standard I normally associate with the brand. We did not try the hotel breakfast, as we chose to eat elsewhere. Another disappointment was that there were no tea or coffee facilities in the room. When I asked at reception about this, I was told rather bluntly that these facilities were only available for “premium” guests and that I would have to pay more. It was not so much the policy that bothered me, but the attitude and the way it was communicated. A simple, polite explanation would have made a big difference. The next day, I spoke with the manager and explained that I found the receptionist’s attitude rude and unwelcoming. To be fair, the manager himself was very polite and pleasant, and I appreciated that. Overall, however, the hotel did not feel welcoming or hospitable. There was very little warmth or customer service, and at times it felt as though the staff simply did not care about the guest experience. Our check-out experience was another example. We left early in the morning and went to reception, where the staff member was eating breakfast. When I asked where I could check out, I was simply told to leave the keys on the desk. That was it. Again, this is not the level of customer service I would expect from an international hotel chain. In conclusion, I would not recommend this hotel, and I certainly would not return – not even in a million years. It is a shame because I generally have good experiences with the Ibis brand, but this hotel seriously needs investment, renovation, and, in my opinion, much better attention to customer service. This is, of course, my personal experience and opinion, but I hope Ibis management takes this feedback seriously and looks into improving the hotel. A well-known hotel chain should provide a much better and more consistent standard than what we experienced here.

Mohamad N. N. B. A. H. Solo - 8/25/2026 Confirmed reviews ALL

Francisca Z. Couples - 8/25/2026 Confirmed reviews ALL

Wladyslaw M. Solo - 8/25/2026 Confirmed reviews ALL

Monica O. Families - 8/25/2026 Confirmed reviews ALL

Near the main train station in Krakow, very close to a shopping point, 7-8 min walk from city center, Ibis Krakow Stare Miasto was the perfect choise for our holiday. Although the hotel is close to the train tracks, if you close the window there is no noise. I really appreciated the quality of the mattress for a good rest, the water dispenser on each floor and the cleaning in our room. Breakfast was also good for a good start in our everyday journey.

Mohamad N. N. B. A. H. Solo - 8/25/2026 Confirmed reviews ALL

Location wise is brilliant. Comfortable and cela . Totally worth the price.

Francisca Z. Couples - 8/25/2026 Confirmed reviews ALL

Very clean and nice. comfortable to the max with all needs seen to

Wladyslaw M. Solo - 8/25/2026 Confirmed reviews ALL

Super

Monica O. Families - 8/25/2026 Confirmed reviews ALL

Iok W. C. Families - 8/21/2026 Confirmed reviews ALL

Good location

Adam P. Families - 8/17/2026 Confirmed reviews ALL

Comfortable, close to the action. Clean room.

Rene L. Couples - 8/17/2026 Confirmed reviews ALL

Could use a better TV. Nice restaurant with friendly staff

Conchita O. Families - 8/14/2026 Confirmed reviews ALL

I would like to specifically mention the receptionist at night when we arrived ( on the 10th of August) and who also worked in early AM . I am sorry I forgot his name but we really appreciate the breakfast 'bag' that he prepared for us. Thank you so much! We were in a rush that day because we want to hear the 0600 AM mass at Cheztosowa.Kudos to him!

Daniela V. Families - 8/14/2026 Confirmed reviews ALL

good enough for location. a standard well respected.

Jolanta W. Families - 8/13/2026 Confirmed reviews ALL

Great location, comfortable room, friendly staff - the manager, Ms Bozena Waksmundzka is a real asset to the company - she went far and beyond her role to ensure that we had everything that we needed and wanted for the duration. This was our second stay in this hotel and no doubt we will be back in the future. Thank you.

Frank T. Couples - 8/12/2026 Confirmed reviews ALL

We arrived late in the evening. Fortunately we had pre-booked and pre-paid. We had arrived at Krakow Main Station and chose this hotel for a short overnight stay because of its close proximity to the station having arrived there from the airport. We were tired and found that the shower was exactly what we needed and the bed was so comfortable after a long day. Having stayed here before, we also think the proximity to the main square is really good (about 10/12 minutes walk) and the fact that there is parking at the rear of the hotel is also very convenient, although please bear in mind this comes at an extra cost. We would have liked to have had some facility in the room to make a cup of tea or coffee which was not available, but other than that, we would recommend this city centre hotel.

Carolina K. Families - 8/10/2026 Confirmed reviews ALL

We had a very pleasant stay at ibis Kraków. The hotel is well located and very convenient, especially if you are staying for one or two nights. The room was comfortable and had everything we needed for a short stay. The staff were very friendly, helpful and accommodating, which made our stay even more enjoyable. Check-in and check-out were easy and the overall atmosphere was welcoming. It’s a good option if you are looking for a comfortable and convenient place to stay in Kraków without any unnecessary fuss. We would be happy to stay here again.

Iryna K. Solo - 8/10/2026 Confirmed reviews ALL

Overall very good. The only thing missing it is a kettle. I have arrived very late at night and was not able to have a cup of tea. This basic thing make a big difference.

Graham B. Solo - 8/7/2026 Confirmed reviews ALL

Great

Barbara C. M. Couples - 8/7/2026 Confirmed reviews ALL

The hotel was Ibis standard, you know what you get. Rooms are simple but do not need more. The location is really good and the breakfast had variety, even though the hot food was really limited.

Doug M. Solo - 8/2/2026 Confirmed reviews ALL

This hotel is next to the train station and a short walk to the mall. The walk to old town is about 20 minutes.

Aharon M. Families - 8/1/2026 Confirmed reviews ALL

Good breakfast.....clean and nice hotel .... GREAT location....10min walk from stare miasto

Anna P. Families - 8/1/2026 Confirmed reviews ALL

Why does it smell so bad in the bathroom??? The odor was horrible! Please do something about it! Thank you!

Adrian S. Families - 8/1/2026 Confirmed reviews ALL

Stayed so many times. Great City Centre Hotel

Web-users rating

Other web-users rate our hotel

1,156 reviews 9.7/10 Location
1,024 reviews 6.5/10 Room
735 reviews 9/10 Service
27 reviews 9.5/10 WiFi
541 reviews 8.7/10 Breakfast
381 reviews 8.5/10 Cleanliness
197 reviews 7.1/10 Value
108 reviews 7.3/10 Amenities

135 reviews 9.7/10 Location
111 reviews 6.9/10 Room
94 reviews 9.3/10 Service
59 reviews 8.7/10 Breakfast
50 reviews 8.9/10 Cleanliness
16 reviews 6.9/10 Value
12 reviews 7.9/10 Amenities
5 reviews 8.4/10 Bar

107 reviews 9.9/10 Location
96 reviews 7.6/10 Room
87 reviews 9/10 Service
50 reviews 9/10 Breakfast
47 reviews 8.3/10 Cleanliness
16 reviews 6.8/10 Value

55 reviews 9.6/10 Location
70 reviews 6.2/10 Room
62 reviews 8.9/10 Service
27 reviews 8.1/10 Cleanliness
23 reviews 8.8/10 Breakfast
5 reviews 7.5/10 Amenities

35 reviews 9.6/10 Location
40 reviews 6.3/10 Room
37 reviews 9.2/10 Service
27 reviews 8.6/10 Breakfast
26 reviews 6.7/10 Food
17 reviews 8.8/10 Cleanliness
12 reviews 7.3/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At ibis Krakow Stare Miasto, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, ibis Krakow Stare Miasto regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.