ibis Krakow Stare Miasto Hotel 3 stars

Customer review rating 4.4/5 4,757 reviews

ALLSAFE approved hotel

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ibis Krakow Stare Miasto
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+ 7 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Bike rack facilities
Business services
  • 4 Meeting room(s)

Hotel location

ibis Krakow Stare Miasto

ul Pawia 15
31154 krakow
poland

Tel: +48123552900

Fax: (+48)123552999

Check-in from 14h00

Check out up to 12h00

  • By train

    KRAKOW GLOWNY At 0.32km / 0.2 miles

GPS :50.0707, 19.945732

Our accommodation(s)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Bistro

Our modern, welcoming restaurant serves international dishes, pasta, and grilled food prepared in front of you which gives you the chance to create your own, original dishes based on the ingredients available on our menu.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

IBIS BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,757 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,402 reviews

Well located

Customer review rating 5.0/5

Mateusz Couples - 18/07/2021 Confirmed reviews ALL

Well located hotel, close to the Main Train Station.

Missing basics

Customer review rating 3.5/5

Anna Solo - 07/07/2021 Confirmed reviews ALL

Thisxwas a transit stay cor one night only fpr me. The hotel changed the system due to covid- therecwas no mineral water in the room. I was recommended to order water from. The restaurant if in need. This was very upsetting and I have no understamding of this sttange step. They could ha e left a plastic disposable bottle that could be easily discarded with the rubbish. It would be good for the hotel to annouce changes like this before the guest arrival via email or during the booking process. For me having drinking water in the room is super basic especially duringvthe heat wave.

Great location but very unhygienic

Customer review rating 1.5/5

San Families - 28/06/2021 Confirmed reviews ALL

Checked in around 1:00 PM and found the provided room was not cleant and dirty. There was food crumps fallen around the room, dust was settled on all surfaces and the most disgusting part was hair found on the bed and side desk. Immediately requested the help desk team to clean the room and went to visit the town. But, on returning to the hotel around 6 PM the room was still the same. Went back to the reception desk and found a new receptionist. Asked her to check if everything is fine and I was informed that the room is not cleant because I have not informed them. So had to explain everything and then finally a new room was given. This is the worst experience ever. Would have to think twice again before using IBIS hotels again.

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the stay did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Przemysław Działański Manager ibis&ibis budget Kraków Stare Miasto

Very well located

Customer review rating 5.0/5

Piotr R. Business - 24/06/2021 Confirmed reviews ALL

Very efficient and professional crew available day and night, spacious room cleaned to high standard. Galeria Krakowska next door and only few minutes walk to Krakowski Rynek

Dear Sir, Thank you for taking the time to write a review following your stay with us recently. I am pleased to hear you had a pleasant stay and hope we can welcome you back again soon. Kind regards, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Very good

Customer review rating 4.5/5

Shlomo E. Couples - 07/06/2021 Confirmed reviews ALL

Im long time with eccoor hotel members .i feel comfort with you thanx for all realy shlomo

Pleasant stay and very good location

Customer review rating 5.0/5

Rudra Couples - 02/06/2021 Confirmed reviews ALL

Very friendly staff. And very close to train station.

Customer review rating 5.0/5

Edmund K. J. Business - 25/05/2021 Confirmed reviews ALL

excellent!!

Great Service , All the girls on Reception are so helpful and kind , And thanks to Ganna the girl on reception .

Customer review rating 5.0/5

Vivek S. Business - 10/05/2021 Confirmed reviews ALL

Great Service , Reception girls are verry kind and there to help you . Good Breakfast .

Perfectly located hotel for a good night's sleep

TripAdvisor rating 5.0/5

eyal106 13/04/2021 TripAdvisor review

Perfectly located hotel for a good night's sleep and hot shower. Located right next to the train station, so its quick and efficient arriving from other cities and using the airport train. Friendly staff and very clean.

Perfect location, great sleep and clean

Customer review rating 4.5/5

Eyal Friends - 11/04/2021 Confirmed reviews ALL

Stayed for one night before my flight. Quite and comfortable sleep next to the railway station, perfectly accessible to the efficient airport train and trains arriving from elsewhere in the country. Very clean with great hospitality

Perfect location

Customer review rating 5.0/5

Izabela Solo - 13/03/2021 Confirmed reviews ALL

Comfortable, clean, perfect location close to the main train station, few minutes walk from the city centre

Dear IZABELA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

VERY NICE EXPERIENCE

Customer review rating 5.0/5

Edmund K. J. Business - 06/03/2021 Confirmed reviews ALL

It was only 1 night but everything was in order and beautiful.

Safe and clean

Customer review rating 5.0/5

Anonymous Business - 21/12/2020 Confirmed reviews ALL

Close to city centre shopping complex and well connected to all transport - trains, buses, trams and taxis.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu ibis&ibis budget Kraków Stare Miasto

Good location but poor breakfast service

Customer review rating 3.5/5

Anna Couples - 22/09/2020 Confirmed reviews ALL

Good location, close to railway station and the old town. Air condition in a room not working properly and breakfast service very poor comparing to other ibis hotels (pre-made cold coffee, no butter, no orange juice, poor selection of food, especially on Sunday morning)

good stay

Customer review rating 4.0/5

Martin Solo - 07/09/2020 Confirmed reviews ALL

Very polite and professional staff. Clean and comfortable hotel very close to the train station.

Customer review rating 3.5/5

Anonymous Solo - 29/08/2020 Confirmed reviews ALL

Good location, but the rooms are too small and the A/c is not cold enough. The staff is great!

Started well then went down hill

TripAdvisor rating 2.0/5

jj0306_11 29/01/2020 TripAdvisor review

1st impression friendly welcome clean room but basic. No kettle. Bar staff who cant make a decent cocktail then charge you in pounds instead of slot without giving you a choice. They make more money this way and it costs me more. Last day room was not cleaned. Every morning at 6.30 am staff stand in hallway outside our room talking loudly waking us up.

Dear Guest, I’m sorry we failed to live up to your expectations. The team and I at ibis Krakow Old Town appreciate your feedback, though, and we are addressing the issue. Kind regards, Przemyslaw Dzialanski

Good location

TripAdvisor rating 4.0/5

TaksinCWong 25/01/2020 TripAdvisor review

Good location. Reasonable price. Shower too tiny. Toilet bowl too small, no hand towel. No tea and coffee facilities. Breakfast is sufficient but not many variety. The staff is good and friendly. It's recommended if u just need to stay a nihht

Dear TaksinCWong, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at ibis Krakow Old Town. Kind regards, Przemyslaw Dzialanski

Centrally located property near train station

TripAdvisor rating 5.0/5

BPS31 Business - 09/12/2019 TripAdvisor review

Fabulous location very near the main train station with connections to the airport. Also offers a luggage facility to hold bags on day of departure. Rooms are well sound proofed and very modern. Pleasant staff.

Dear BPS31, Thank you for your positive comments on TripAvisor. I hope you will choose to stay with us again in future. Kind regards, Przemyslaw Dzialanski

Best of the 3 Ibis hotels we stayed in on this trip

TripAdvisor rating 4.0/5

Alan C Friends getaway - 17/09/2019 TripAdvisor review

A friend and I recently completed a two week journey through eastern Poland. We stayed in 3 Ibis hotels - Gdansk, Warsaw and Krakow. Krakow was the most comfortable of the three. But be warned that all three are not actually in the old towns (stare miasto) as their descriptions imply. The one in Krakow is a good 15 minutes walk from the old town. Apart from that the hotel staff were friendly, breakfast was not too crowded (as it had been in Warsaw and Gdansk) and the bed was comfortable. For my purposes the Ibis chain ticks my boxes.

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