Hello, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel and found the parking convenient. However, we sincerely apologise for the inconvenience caused by the missing remote control and, especially, for the fact that despite your three requests, a replacement was never provided. We fully understand your frustration, as this should have been resolved promptly by our team. We regret that this situation did not meet your expectations or the standards we strive to maintain. Your comments are important to us and help us identify areas where we need to improve our service. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience. Kind regards, Dylan - Receptionist

Hello, Thank you for your lovely review! We are delighted to hear that you enjoyed our convenient location, the quality of our rooms and facilities, and the peaceful atmosphere that allowed you to have a restful night's sleep. Your satisfaction means a great deal to us, and we hope to have the pleasure of welcoming you back on your next visit to Rouen. Kind regards, Dylan - Receptionist

Hello, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our clean and well-located hotel, the friendliness of our team, and the service provided by our breakfast staff. However, we sincerely apologise for the inconvenience caused by the air conditioning not working in either of your rooms. We fully understand how difficult it must have been to sleep comfortably in the heat. We also regret that you were unable to dine at the hotel on the evening of your arrival and that we could not provide additional pillows for one of your rooms. We are pleased to inform you that a technician has since attended to the air conditioning, and it is now working again. We are sorry that these issues affected your overall experience, and we appreciate you highlighting the positive aspects of your stay despite these difficulties. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Kind regards, Dylan - Receptionist

Hello, Thank you for taking the time to share your experience with us. We sincerely regret that several aspects of your stay did not meet your expectations. We understand your disappointment, especially as the restaurant and air conditioning were important factors in your choice of hotel. We apologise for the lack of clear information regarding the restaurant closure and for the discomfort caused by the high room temperature during the night, particularly with the traffic noise making it difficult to keep the window open. We would also like to inform you that a technician has since attended to the air conditioning, which is now working again. We are equally sorry that the breakfast selection was disappointing and that the rainfall shower was not functioning properly. Your comments are valuable to us and highlight several areas where we need to improve. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again and provide you with a much more comfortable and enjoyable stay. Kind regards, Dylan - Receptionist

Hello, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and that you were satisfied with the booking process, our welcome, the food and drinks, and the quality of your sleep. We are also pleased that your departure went smoothly. However, we sincerely apologize for the lack of follow-up regarding the item we contacted you about after your departure. We understand that this may have left you wondering what had been found, and we are sorry that you did not receive the promised update. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards, Dylan - Receptionist

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our location, amenities, and especially our restaurant. Your kind words about our friendly staff, the room, the bar, and the fabulous food truly mean a lot to us. It’s great to know that you were able to fully enjoy your stay without even needing to go out. We look forward to welcoming you again soon!

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the uncomfortable conditions you experienced during your stay. We fully understand how frustrating it must have been to spend the night in a stuffy room, especially with the air conditioning not working properly and the traffic noise making it difficult to keep the window open. We are also very sorry that your request for a fan was not followed up on. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been not to get the rest you expected from your hotel stay. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again and provide you with a much more comfortable experience. Kind regards, Dylan - Receptionist

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Dear Madam and Sir, We sincerely thank you both for your loyalty and for taking the time to share such kind feedback. It is always a real pleasure to welcome you and to see you returning over the years. We are delighted that you appreciate our location, the comfort of our rooms, our dining and bar offer, as well as the convenience of the parking. Your kind words about our team mean a great deal to us and will be shared with all our staff. We look forward to welcoming you both again on your next stay in Rouen, and to continuing to offer you a comfortable and relaxing experience. The Reception Hôtel Ibis Rouen Mermoz

Hello, Thank you for your feedback. We are sorry for the inconvenience you experienced. Please note that our restaurant is open from Monday to Thursday and closed on weekends, as correctly indicated on the Accor website. On weekends, the restaurant only caters for group bookings. We apologize if this information was not clear during your visit. We hope to have the opportunity to welcome you again and provide a smoother experience. Reception - Hotel Ibis Rouen Mermoz

Hello, Thank you very much for your kind feedback following your first stay with us. We are delighted to read that you found the hotel easy to locate and that your room met your expectations in terms of comfort and accessibility. It is also a real pleasure to know that our team was helpful and attentive throughout your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you again very soon. Reception - Hotel Ibis Rouen Mermoz

Dear, Thank you for sharing your feedback following your stay. We are pleased to hear that you were satisfied overall. We are truly sorry for the unpleasant odor you encountered in the bathroom. This is absolutely not the level of comfort we aim to provide, and we have informed our maintenance and housekeeping teams so the issue can be checked and resolved immediately. We hope to have the pleasure of welcoming you again for an entirely positive experience. Kind regards, La réception – Hôtel Ibis Rouen Mermoz

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Cher Richard, Merci d’avoir pris le temps de partager votre retour. Nous sommes heureux que vous ayez apprécié la propreté de l’hôtel, notre emplacement, ainsi que l’amabilité de notre équipe. Nous sommes toutefois désolés pour les désagréments rencontrés : la climatisation défectueuse et l’odeur dans la salle de bain ne reflètent pas nos standards, et nous avons déjà transmis ces éléments à notre service technique pour action immédiate. Concernant le petit-déjeuner, nous regrettons que vous ayez eu à demander le réassort des produits. Votre remarque est tout à fait justifiée, et nous allons renforcer notre vigilance afin d’anticiper les besoins, surtout lors des périodes de forte affluence. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience plus fluide et totalement satisfaisante. Chaleureusement, Jade Réception – Hôtel IBIS Rouen Mermoz Centre Rive Gauche.