Thank you very much for your kind feedback. We’re delighted that you had such a pleasant stay at Adagio Access Rouen and that you enjoyed both the comfort of the residence and its location, ideal for discovering Rouen on foot. We’re especially happy to hear that Kaly helped make your arrival memorable and that her suggestion to discover the cathedral’s Son et Lumière show added a special touch to your holiday. We have shared your lovely message with her, and she is very touched and very proud to know that she contributed to making your stay so enjoyable. We also greatly appreciate your comments regarding our approach to waste sorting and the reduction of unnecessary linen changes. These small gestures are important to us and reflect our commitment to more responsible hospitality. We hope to have the pleasure of welcoming you back to Adagio in Rouen for another enjoyable stay. Pacco – Receptionist

Thank you very much for your kind feedback and for choosing Adagio Access Rouen for your stay. We’re delighted to know that you enjoyed your time with us and, in particular, our location. Being close to the Seine and within easy walking distance of Rouen’s main sights makes it a convenient starting point for discovering the city and enjoying its atmosphere. We’re very pleased that this location contributed to making your stay enjoyable, and we would be delighted to welcome you again on your next visit to Rouen. Pacco – Receptionist

Dear Sir, Thank you for taking the time to share your experience with us. We are pleased that you appreciated the location of our property, situated along the Seine and very close to the city centre and its main landmarks. This convenient location makes it easy to explore Rouen and enjoy its main points of interest. We fully understand your disappointment regarding breakfast if some products were no longer available when you visited. When you brought this matter to the attention of our reception team, your comment was duly taken into consideration. Although the reception team does not manage the restaurant service, our team contacted their colleagues in the restaurant to pass on your feedback and report the situation. However, as breakfast is served as a buffet, some products may not be replenished towards the very end of the service, as was the case during your stay. This helps us to limit food waste while maintaining the quality and freshness of the products offered. We nevertheless understand that this can be disappointing when arriving towards the end of the breakfast service and finding that certain products are no longer available. We will once again share your feedback with our restaurant team so that they can remain particularly attentive to this point. Regarding the waste bins and apartment cleaning, we would nevertheless like to clarify how our establishment operates. This is a system specific to the Adagio brand and is applied across Adagio properties: for stays of fewer than 7 nights, daily housekeeping is not provided in occupied apartments. This information is clearly stated at the time of booking, both in the offer description and in our terms and conditions. As part of this system, guests are asked to empty the bins they have used and take them to the designated waste disposal area. Guests are also asked to leave the kitchen area clean after use, in accordance with the operating concept of an aparthotel. We can certainly understand that this system may come as a surprise or be inconvenient if you are not familiar with it. However, it is an integral part of the Adagio concept, which is particularly suited to longer stays and is designed to provide guests with greater independence and an experience that feels more like being at home. This does not mean that our housekeeping team is not present at the property: our teams are indeed on site and ensure the cleaning and maintenance of the common areas and apartments according to the conditions applicable to each type of stay. We regret that this system, despite being clearly stated at the time of booking, did not meet your expectations and contributed to your overall impression of your stay. Kind regards, Fiona – Front Office Supervisor

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to read that you appreciated our location, with easy access to public transport, including the Théâtre des Arts metro station, as well as the view over the Seine. We are also very pleased that you found our team friendly and welcoming. We will be sure to share your kind feedback with them, as it will mean a lot to the whole team. Regarding the parking, as our underground car park has a limited number of spaces and is shared by both of our properties, Novotel and Adagio, we have chosen not to accept advance reservations in order to ensure fair access to the available spaces for all our guests. We therefore recommend contacting us before your arrival so that our team can check the availability at that time. Should the car park be full, we will of course be happy to direct you towards the closest alternatives, such as the public Opéra car park, whose pedestrian exits are located directly opposite our hotel. Regarding the issue you experienced with the barrier, this can be caused by different situations, particularly when two vehicles are simultaneously positioned at the entrance and exit of the car park, or when the vehicle is not positioned directly in front of the intercom, as the barriers open by detecting the vehicle. We nevertheless understand that, even though the instructions are displayed on the intercoms, this may have made accessing and leaving the car park less convenient for you. Regarding the lift, we also understand your comment, particularly during busy periods. Waiting times can indeed be longer when several guests are using the lift at the same time, and we are sorry for the inconvenience this may have caused during your stay. Thank you once again for your detailed feedback. We hope to have the pleasure of welcoming you back to Rouen and providing you with an even more enjoyable stay. Kind regards, Fiona – Front Office Supervisor

Hello, Thank you for taking the time to share your feedback. We’re glad that you appreciated the location and the functionality of your room, although we’re sorry that the last two mornings of your stay were less enjoyable. We completely understand your disappointment regarding the breakfast service. We will take your comments on board and share them with the team to help us improve our service. Regarding the rubbish, Adagio is an aparthotel concept, and taking your rubbish to the dedicated disposal area is part of how our accommodation operates. That said, we are sorry that the bin room was unpleasant and particularly smelly during your stay. This is certainly something we need to pay closer attention to. We hope to have the pleasure of welcoming you back to Adagio Rouen and providing you with a more enjoyable experience next time. Warm regards, Pacco – Receptionist

Hello, Thank you very much for your wonderful rating and for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and that our team was able to make you feel welcome and well looked after. It’s great to know that the Adagio concept suited you and your stay in Rouen. We hope to have the pleasure of welcoming you back on your next visit, whether you’re visiting friends or simply enjoying a few days in Rouen! Warm regards, Pacco – Receptionist

Hello, Thank you very much for your lovely feedback and for your great rating! We’re delighted that you enjoyed your stay, and especially that our team made you feel welcome. Your kind words will be a real pleasure to share with the team. We’ve also sent you an invitation link to create your free ALL Accor account. It’s completely free and gives you access to a range of benefits across Accor hotels worldwide, which we hope you’ll enjoy during your future travels. We hope to have the pleasure of welcoming you back to Adagio Rouen on your next visit! Warm regards, Pacco – Receptionist

Dear guest, Thank you for this fantastic comment and for the trust that you put in our establishment. We are enthusiastic to read that you appreciated the location of the hotel, as well as the room and the beautiful city of Rouen. The thing we are more delighted to read is that your stay exceeded your expectations, giving you the opportunity to relax and enjoy until the end. This makes us motivated to continue providing this experience to every guest that choose to stay with us. Hoping to welcome you soon again at the Aparthotel Adagio Access Rouen. Kind regards, Andrea - receptionist

Dear Guest, Thank you so much for your kind words about our team! We’re especially happy to hear that you found our team friendly and helpful. We know that the welcome you receive has a big impact on your stay. That’s why it’s important to us that our guests feel truly heard and can count on us throughout their stay. Your comment means a great deal to us! We’re also delighted to hear that you were satisfied with your stay overall. Such feedback is a wonderful reward for the entire team and encourages us to keep up the good work. We hope to have the pleasure of welcoming you back on your next visit. Best regards, Fiona – Front Office Supervisor

Madam U., Thank you for taking the time to share your feedback. We are sorry that the parking situation was a source of disappointment, and we would like to clarify how it works at our property. We actually have 43 parking spaces shared between our two establishments, Adagio and Novotel. This is precisely why the parking cannot be reserved in advance, as availability changes constantly depending on arrivals and departures. We recommend that our guests call us shortly before their arrival so that we can let them know about the availability at that time. It is true that arriving earlier generally increases the chances of finding a space, but unfortunately, we cannot guarantee one. In your case, a group was staying at the hotel and had parking spaces exceptionally allocated to them as part of their seminar package. When parking spaces are included in this type of arrangement, they are reserved for the participants concerned. Regarding the Opéra car park, this facility is not operated by the hotel. It is a public car park that we recommend because it is located very close to the hotel. There are also several parking options in the streets around the property, subject to availability. We would also like to clarify the pre-authorisation mentioned during the stay. This is not an additional charge: it is simply a temporary hold placed on the card to cover any possible additional expenses during the stay. Its amount and terms are clearly stated in the General Terms and Conditions of Sale available on the Accor website, as applicable to the brand's establishments. The amount is automatically released if no additional charges are incurred, subject to the processing time of each bank. Finally, should you experience any technical issue or difficulty during your stay, please do not hesitate to inform our reception team. We are available 24/7 and, whenever possible, we will send someone to assist you and try to resolve the issue immediately. We would much rather have the opportunity to find a solution for you during your stay than have you leave with a negative impression. We hope these explanations provide some clarification regarding our services, and we would be pleased to welcome you again in better conditions. Kind regards, Fiona – Front Office Supervisor

Dear Mrs. B., Thank you very much for taking the time to share your feedback following your stay with us ! We are delighted to know that you had a very comfortable stay and that you appreciated our convenient location as well as the friendliness of our team. Your kind words are a wonderful encouragement for all of us. We sincerely hope to have the pleasure of welcoming you and your partner back to Rouen for another enjoyable stay. Kind regards, Elise - Cheffe de brigade

Thank you very much for your excellent rating and for taking the time to share your experience! We are delighted that you enjoyed the great location of the Adagio Rouen, as well as the spaciousness and brightness of your apartment. The views over the Seine and our proximity to Rouen city centre are indeed some of the highlights that make our hotel a convenient base for discovering the city, its historic architecture, churches, restaurants and cafés. We are also very pleased to hear that you found your room quiet and that our team was helpful throughout your stay. Your kind words are greatly appreciated by all of us. We hope to have the pleasure of welcoming you back soon for another enjoyable stay in our hotel in Rouen! Pacco – Receptionist

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you enjoyed your room and that you appreciated the quality of our Wi-Fi, as well as the water available at reception. However, we are truly sorry that several issues affected your overall experience. First of all, we sincerely apologize for the incorrect information you were given regarding our breakfast hours. We understand your frustration, especially as you specifically checked the closing time with our reception team and were assured several times that breakfast was served until 10:30 a.m. Unfortunately, the information provided to you was incorrect, and the lack of clear communication regarding the change in schedule made the situation even more disappointing. We fully agree that this should have been clearly communicated at check-in and displayed at reception. Your feedback has been shared with our team so that we can ensure such changes are communicated consistently to all our guests. We are also sorry about the lack of attention to detail in your room, including the dust and the missing mug. We understand that these may seem like small details, but they are important when it comes to the comfort and quality of a stay. We also take note of your comment regarding the amount of toilet paper provided for a longer stay and will review this with our housekeeping team. Regarding the information provided in the booking email, we apologize for the discrepancies concerning the bottled water and dishwasher. We understand that receiving information that does not correspond to the actual facilities can be misleading. We will review this information to ensure that our communications accurately reflect the services and amenities available at the property. Thank you again for bringing these points to our attention. Your feedback is valuable and will help us improve both our communication and our attention to detail. We hope to have the opportunity to welcome you again and provide you with a smoother and more attentive experience. Kind regards, Elise - Cheffe de brigade

Thank you very much for taking the time to share your experience and for your kind words about our team. I’m especially glad to hear that I was able to help and make your stay a little easie, it was a real pleasure meeting you! I’m sorry to hear that the bed’s side arms made getting in and out less comfortable than expected. I also understand your comment about the parking; access can indeed be a little tricky, and the cost is certainly worth keeping in mind when planning a stay. We’re nevertheless happy that you enjoyed the convenient location of our Adagio in Rouen and found the hotel reasonably comfortable. We hope to have the pleasure of welcoming you back to Rouen on another occasion. Warm regards, Pacco – Receptionist

Thank you so much for this lovely review and for the perfect score! We’re delighted to hear that you enjoyed your stay at Adagio Rouen and found everything you needed, from the central location to the cleanliness and comfort of the apartment. Your kind words about our team are especially appreciated — it’s always a pleasure to know that our guests feel genuinely welcomed and well looked after. It was a real pleasure having you with us, and we hope to welcome you back to our hotel in Rouen on your next visit to the city. Warm regards, Pacco – Receptionist

Thank you so much for taking the time to share your experience with us! We’re really happy to hear that you enjoyed your stay at Adagio Rouen and that you appreciated the location, the room, the cleanliness and, above all, the welcome from our team. Knowing that you would happily come back and recommend us is a real pleasure for all of us! Thank you as well for your honest feedback about the breakfast and parking. We completely understand that you chose other options during your stay, and we’re grateful that you took the time to share your thoughts. We’d be delighted to welcome you back on your next visit to Rouen! Pacco – Receptionist

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our location, the cleanliness of your room and the size of the shower. However, we are truly sorry that your experience was negatively affected by the incorrect information provided regarding your breakfast. We sincerely apologize for this mistake. Unfortunately, two members of our reception team incorrectly informed you at check-in that breakfast was not included in your reservation and that you would need to pay separately if you wished to have it. As you had already paid for your breakfast when making your reservation, this information was clearly incorrect. We fully understand your frustration upon discovering this only at check-out, when it was unfortunately too late for you to enjoy the breakfast service under normal conditions. Although our team tried to offer you access to the breakfast buffet during the clean-up period, we understand that this was not an adequate solution and certainly did not provide the breakfast experience you had already paid for. We sincerely regret this situation and the inconvenience caused. Your feedback has been shared with our reception team so that we can reinforce the importance of carefully checking reservation details and providing accurate information to our guests, particularly regarding included services. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the smooth and enjoyable experience you should have received from the beginning. Kind regards, Elise - Cheffe de brigade

Thank you very much for this excellent review! We’re delighted that you had such a pleasant stay at Adagio Rouen and that everything was to your satisfaction. It’s especially great to know that our secure underground parking and EV charging facilities made your stay easier and more convenient. We hope to have the pleasure of welcoming you back to Rouen on your next visit, perhaps with your electric car ready for another stay! Pacco – Receptionist

Thank you so much for your wonderful review! We’re really happy to know that you and your family felt comfortable at Adagio Rouen and that you were able to enjoy the city together from such a convenient location. It’s always lovely to hear that our apartments provide a relaxing base for families after a day exploring Rouen. Thank you as well for your comment about the car park. We’re pleased you appreciated the security, and we understand that the entrance can feel a little narrow. Our reception team is always happy to guide guests when needed, so please don’t hesitate to ask us on your next visit. We would be delighted to welcome you and your family back to Rouen! Pacco – Receptionist