Novotel Rouen Centre Cathédrale 4 stars

Dear Mr. J., Thank you very much for taking the time to share your feedback following your stay at Novotel Rouen Centre Cathédrale. We are delighted to read that you appreciated your modern and clean room. Providing our guests with a comfortable and pleasant environment is one of our top priorities, and your positive comments are greatly appreciated. We hope to have the pleasure of welcoming you back on your next visit to Rouen. Kind regards, Elise - Cheffe de brigade

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay. We are pleased to learn that you found our staff dynamic and helpful, and that you appreciated the cleanliness of your room. We take your concerns regarding the parking facilities into account. Underground access can indeed be challenging for larger vehicles, and we understand how this may affect your experience. Your feedback regarding the electric vehicle charging points is also noted; we aim to provide clear information and will ensure that our communication is as transparent as possible. We are delighted that you enjoyed the proximity to the old town and the local dining options. Your remarks regarding our complimentary beverage policy are appreciated, and we hope that our guests will continue to find value in the services we offer. Thank you once again for your feedback. We wish you safe travels and hope to welcome you back in the future. Sincerely, Novotel Rouen Centre Cathédrale

Dear Guest, Thank you for sharing your feedback following your stay at the Novotel Rouen Centre Cathédrale. We are delighted to hear that you appreciated our prime location, close to many of the best attractions and dining options in Rouen. We strive to make every stay at our hotel in Rouen both comfortable and memorable. We are sorry that the river view did not fully meet your expectations. During the summer season, the trees along the riverbank become much fuller, and depending on the floor on which the room is located, the foliage can partially obscure the view of the river. We understand that this may have been disappointing, especially as you had selected a room with this feature. Thank you for your understanding and for taking the time to share your experience. We hope to have the pleasure of welcoming you back to the Novotel Rouen Centre Cathédrale for another stay in Rouen. Kind regards, Pacco – Receptionist

Dear Mr. S., Thank you for taking the time to share your feedback following your stay at Novotel Rouen Centre Cathédrale. We are pleased to read that you appreciated the security of our parking facility and that your stay was overall satisfactory. We are, however, truly sorry for the issues you encountered regarding the cleanliness of your room. This level of service does not meet our standards, and your comments have been immediately forwarded to our housekeeping team so that a thorough inspection can be carried out and corrective measures implemented. Regarding the absence of a refrigerator in the room, please note that this is available in our higher room categories. However, our reception team remains available 24/7 to store items under refrigeration upon request. We would also like to remind you that for any issue encountered during your stay, our reception is available 24 hours a day. Our teams are always ready to assist and find an immediate solution, including a room change when necessary. We sincerely thank you for your feedback, which we take very seriously as it helps us continuously improve the quality of our services. We hope to have the opportunity to regain your trust during a future stay in Rouen. Kind regards, Elise - Cheffe de brigade

Dear Ms. D., Thank you for taking the time to share your feedback following your stay at the Novotel Rouen Centre Cathédrale. We are sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the location of your room and the perceived value for money. Our rates vary depending on the season and demand, and we regret that this may have given you the impression of excessive cost. We have also taken note of your comments regarding the room's decor and ambiance. Our rooms have been designed in a modern style, consistent with the historic building that houses them, and we understand that this may not meet the expectations of all our guests. Your comments have been shared with our teams to inform our ongoing efforts to maintain and improve our spaces. We would also like to remind our guests that during the booking process, they have a comments section where they can indicate any preferences or special requests. Our teams always do their best to accommodate your requests, subject to availability. However, we are delighted that you chose to stay with us and remain attentive to all customer feedback, which is essential for improving the quality of our services. We hope to have the opportunity to earn your trust again during a future stay in Rouen. Sincerely, Elise - Cheffe de brigade