Novotel Rouen Centre Cathédrale 4 stars

Customer review rating (ALL Rating) 4.5/5 896 reviews

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Novotel Rouen Centre Cathédrale - Image 1
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10 Quai de la Bourse, 76000 ROUEN, France

Description

Hotel extras

  • A stylish Art Deco hotel in a historic building in downtown Rouen

  • Modern and comfortable rooms with views of the Seine

  • A warm and gourmet Italian bar and restaurant

  • Heated indoor pool and fitness center

  • Private and secure parking garage with charging stations

Our accommodation(s)

Hotel location

Novotel Rouen Centre Cathédrale

10 Quai de la Bourse
76000 ROUEN
France

GPS:49.4388505, 1.0899553

Telephone
Fax +33 2 78 77 64 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUINDICI TRATTORIA ROUEN

At Quindici Trattoria, enjoy generous Italian cuisine featuring re-imagined classics and homemade pizzas, all prepared with fresh, seasonal and often local ingredients in our open kitchen for you to see.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  896 reviews

Customer review rating 5.0/5

Andrew P. Families - Confirmed reviews ALL

Very comfotable rooms in a well located hotel, in a building of significance. Good wifi, ventilation and comfortable beds. The staff were absolutly fantastic. Special thanks to Kevin who went above and beyond as well as Leidi.

Dear Guest, Thank you very much for your wonderful feedback following your stay at the Novotel Rouen Centre Cathédrale. We are delighted to read that you found our hotel in Rouen very pleasant to stay in and appreciated the comfort of our rooms, as well as the quality of the Wi-Fi, ventilation, and bedding. It is also a pleasure to know that our central location in Rouen, within a building of character, contributed positively to your experience. Your kind words about our team truly mean a lot to us. We are especially grateful for your recognition of Kevin and Leidi, who will be very happy to know that their efforts made a difference during your stay. Providing attentive and exceptional service is exactly what we aim for at the Novotel Rouen Centre Cathédrale. We hope to have the pleasure of welcoming you back very soon to Rouen. Kind regards, Pacco – Receptionist

Customer review rating 4.0/5

Marie-therese R. Couples - Confirmed reviews ALL

Overall our four nights were pleasant. The room was spacious and clean although the larger shower head in the bathroom was covered in limescale and maybe hadn’t been cleaned in a while. Any questions or encounters with the staff were friendly and helpful. The building has been recently renovated and has a pleasant mix of old and new. Parking was 20 euros per day which could be better communicated. We were able to walk to all the restaurants and tourist spots from the hotel, no car needed.

Dear Marie-Therese Thank you for taking the time to share your feedback following your four-night stay with us. We are pleased to read that you had an overall pleasant experience and that you appreciated the spaciousness and cleanliness of your room, as well as the friendliness and helpfulness of our team. Your kind words will be shared with all of our staff. However, we sincerely apologize for the oversight regarding the shower head. This does not reflect our usual standards, and your comment has been shared with our housekeeping team to ensure greater attention to detail moving forward. We also take note of your remark concerning the parking rate communication, as clear and transparent information is essential to us. Finally, we are delighted that you enjoyed our location and the ease of exploring Rouen on foot. We hope to have the pleasure of welcoming you again in the future. Kind regards, Elise – Cheffe de Brigade

Customer review rating 4.0/5

Alexander M. Business - Confirmed reviews ALL

One of the best hotels in Rouen with a nice view to Seine and central location

Dear Guest, Thank you very much for your kind feedback following your stay at the Novotel Rouen Centre Cathédrale. We are delighted to read that you consider us one of the best hotels in Rouen and that you enjoyed our central location, ideal for exploring the city. It is also a pleasure to know that you appreciated the beautiful view of the Seine, which certainly adds to the charm of a stay in our hotel in Rouen. We truly hope to have the pleasure of welcoming you back soon to the Novotel Rouen Centre Cathédrale. Kind regards, Pacco – Receptionist

Customer review rating 3.5/5

Lloyd W. Families - Confirmed reviews ALL

Good experience, great location. Rooms needed a fridge, we checked Int at 14.30pm and there was still someone’s empty plates of food in the hallway at 17.00pm. Breakfast was poor considering your in France pastries were dry and choices very limited. Overall nice hotel room and friendly staff

Dear Mr W., Thank you for sharing your feedback following your stay at the Novotel Rouen Centre Cathédrale. We are truly pleased to read that you enjoyed your overall experience, our great location in Rouen, as well as the friendliness of our team, your kind words mean a lot to us. That said, we sincerely regret the inconveniences you encountered. The presence of used plates in the hallway is not acceptable and does not reflect the standards we aim to provide in our hôtel à Rouen. Please be assured that this has been addressed with our housekeeping team to prevent it from happening again. We are also sorry that the breakfast did not meet your expectations. Your comments regarding the limited choice and the quality of the pastries are taken very seriously, and we will work with our team to improve this aspect of the experience at the Novotel Rouen Centre Cathédrale. Regarding the lack of a fridge in the room, we completely understand how this could have impacted your comfort, and we thank you for pointing it out. We hope to have the pleasure of welcoming you back to Rouen and to our hotel for an even more enjoyable stay. Kind regards, Pacco – Receptionist

Customer review rating 4.5/5

Tristan B. Families - Confirmed reviews ALL

Confortable stay near the center.

Hello Tristan, Thank you for taking the time to share your experience at Novotel Rouen Centre Cathédrale. We are pleased that you enjoyed the hotel’s location and the comfort of your accommodation, as well as Fiona’s attentive support. We have noted your comments regarding the booking process, the deposit request, and the absence of a refrigerator in the room. Please note that our Executive rooms are equipped with refrigerators, so we recommend choosing this type of room for your next stay. Additionally, we always try to upgrade our Platinum members whenever availability allows. Regarding the pre-authorization, it is intended to cover any extras during your stay and is released upon your departure. Rest assured that your feedback will be shared with our teams to improve our services and the overall guest experience. We hope to have the pleasure of welcoming you again and providing an even smoother and more enjoyable stay. Best regards, Leidi – Receptionist and the entire team

Other web-users rate our hotel

  • 667 reviews 8.5/10 Location
  • 875 reviews 7/10 Room
  • 830 reviews 8.8/10 Service
  • 12 reviews 6/10 WiFi
  • 438 reviews 7.6/10 Comfort
  • 405 reviews 8.2/10 Breakfast
  • 294 reviews 6.4/10 Pool
  • 290 reviews 9.4/10 Vibe

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