Novotel Rouen Centre Cathédrale 4 stars

Customer review rating (ALL Rating) 4.5/5 822 reviews

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Novotel Rouen Centre Cathédrale - Image 1
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10 Quai de la Bourse, 76000 ROUEN, France

Description

Hotel extras

  • A stylish Art Deco hotel in a historic building in downtown Rouen

  • Modern and comfortable rooms with views of the Seine

  • A warm and gourmet Italian bar and restaurant

  • Heated indoor pool and fitness center

  • Private and secure parking garage with charging stations

Our accommodation(s)

Hotel location

Novotel Rouen Centre Cathédrale

10 Quai de la Bourse
76000 ROUEN
France

GPS:49.4388505, 1.0899553

Telephone
Fax +33 2 78 77 64 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUINDICI TRATTORIA ROUEN

At Quindici Trattoria, enjoy generous Italian cuisine featuring re-imagined classics and homemade pizzas, all prepared with fresh, seasonal and often local ingredients in our open kitchen for you to see.

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Our guest reviews

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ALL Rating  4.5/5  822 reviews

Customer review rating 0.5/5

Sharon G. Families - Confirmed reviews ALL

The hotel was nice in a great spot. However, we were told we got free drinks from reception for being silver accor members. So we had drinks. After check-out, we were charged 30 euros for them! The emails since have not been consistent about what was included either. I would never stay somewhere so scammy again.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Rouen Centre Cathédrale. We are pleased to read that you appreciated the hotel’s location as well as the comfort of your stay. However, we are truly sorry for the misunderstanding that occurred at the time of your check-out. As part of the Accor loyalty program, your Silver status entitles you to one complimentary drink as a “welcome drink.” Any additional consumption is therefore chargeable. Our prices are clearly displayed on the refrigerator located at the reception. We sincerely regret if this information was not clear enough during your stay or in our subsequent communications. Please be assured that we are taking your feedback into account to improve the clarity of the information provided to our guests. We nevertheless hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Best regards, Elise - Receptionist

Customer review rating 5.0/5

Hannah A. Business - Confirmed reviews ALL

Beautiful location along the Seine, and a short walk to the Cathedral and other town attractions. The hotel also had all the accommodations you would want for the stay with a gym, pool, and delicious restaurant included in the hotel.

Dear Hannah, Thank you very much for your wonderful 100/100 rating and for sharing your experience at the Novotel Rouen Centre Cathédrale. We are delighted to read that you enjoyed our beautiful location along the Seine and our proximity to the Cathedral and Rouen’s main attractions. It is also a pleasure to know that our facilities, including the gym, pool and restaurant, contributed to making your stay comfortable and enjoyable. Your kind words about our accommodations and services mean a lot to the entire team. We truly hope to welcome you again soon for another pleasant stay in Rouen. Leidi – Receptionist and the entire team

Customer review rating 2.5/5

Alan M. E. Couples - Confirmed reviews ALL

We booked our stay at your hotel as we had a great experience at the Novotel in Le Touque, in paricular we wanted a hotel whose restaurant was open on a sunday evening. The hotel is great the staff really friendly and helpful, BUT, the sunday night options in the restaurant were pathetic- no salad in a French restaurant! unbelievable! A Dutch couple came in had a drink saw the menu and left!!!! It may be the slack time of the year after the half term, but if your restaurant cannot offer anything better then close the restaurant and tell people to find a meal elsewhere!

Dear Sir or Madam, Thank you for taking the time to share your feedback following your stay at our hotel. We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify that Quindici, the Novotel’s restaurant, is not a French restaurant but an Italian restaurant. You will typically find a menu consisting mainly of pizzas, creative pasta dishes, and other Italian specialties. On Sunday evenings, as the restaurant is generally less busy than during the week, we offer a limited menu with a few options different from those usually available. We are sorry to hear that these options did not meet your expectations. During your next stay, please feel free to contact the front desk and let us know your dining preferences; our staff will be happy to assist you. We would also like to thank you for the positive reviews you gave our other services, which seem to have met with your satisfaction. We hope to have the pleasure of welcoming you back soon to ensure you have a thoroughly enjoyable experience. Fiona - Brigade Leader

Customer review rating 5.0/5

Mira K. Business - Confirmed reviews ALL

Comfortable room, clean, peace and quiet, nice and helpful hotel staff, my favorite tea for breakfast

Dear Ms. K., Thank you very much for sharing your experience following your stay at Novotel Rouen Centre Cathédrale. We are delighted to read that you enjoyed our location close to the Old Town and historical sites, as well as the comfort, cleanliness and peaceful atmosphere of the hotel. It is also wonderful to know that our team made you feel welcome and that you even found your favorite tea at breakfast. Your kind comments will be gladly shared with the whole team. We hope to have the pleasure of welcoming you again on your next trip to Rouen. Kind regards, Théo - Recepsionist

Customer review rating 4.0/5

William F. Families - Confirmed reviews ALL

The room was great as were all the employees. However, the "restaurant" was not. There is much work to do before it could be called a restaurant.

Dear Guest, Thank you very much for your 8/10 rating and for taking the time to share your experience with us. We are truly pleased to read that you enjoyed your room and that our team made such a positive impression during your stay at the Novotel Rouen Centre Cathédrale. Your kind words about our employees mean a great deal to us, as providing a warm and attentive welcome in our hotel in Rouen is one of our top priorities. We are, however, sorry to learn that your experience at our restaurant did not meet your expectations. Your feedback is very important and helps us identify where improvements are needed. Please be assured that we take your comments seriously and will share them with the relevant team, as we continuously strive to enhance the dining experience we offer to our guests visiting Rouen. We hope to have the opportunity to welcome you back to the Novotel Rouen Centre Cathédrale and provide you with an even better overall experience next time. Kind regards, Pacco – Receptionist

Other web-users rate our hotel

  • 621 reviews 8.4/10 Location
  • 807 reviews 7.1/10 Room
  • 770 reviews 8.8/10 Service
  • 10 reviews 0/10 WiFi
  • 411 reviews 7.5/10 Comfort
  • 378 reviews 8.4/10 Breakfast
  • 276 reviews 6.1/10 Pool
  • 266 reviews 9.6/10 Vibe

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