Novotel Rouen Centre Cathédrale 4 stars

Customer review rating (ALL Rating) 4.5/5 850 reviews

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Description

Hotel extras

  • A stylish Art Deco hotel in a historic building in downtown Rouen

  • Modern and comfortable rooms with views of the Seine

  • A warm and gourmet Italian bar and restaurant

  • Heated indoor pool and fitness center

  • Private and secure parking garage with charging stations

Our accommodation(s)

Hotel location

Novotel Rouen Centre Cathédrale

10 Quai de la Bourse
76000 ROUEN
France

GPS:49.4388505, 1.0899553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUINDICI TRATTORIA ROUEN

At Quindici Trattoria, enjoy generous Italian cuisine featuring re-imagined classics and homemade pizzas, all prepared with fresh, seasonal and often local ingredients in our open kitchen for you to see.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  850 reviews

Customer review rating 3.5/5

Lloyd W. Families - Confirmed reviews ALL

Good experience, great location. Rooms needed a fridge, we checked Int at 14.30pm and there was still someone’s empty plates of food in the hallway at 17.00pm. Breakfast was poor considering your in France pastries were dry and choices very limited. Overall nice hotel room and friendly staff

Dear Mr W., Thank you for sharing your feedback following your stay at the Novotel Rouen Centre Cathédrale. We are truly pleased to read that you enjoyed your overall experience, our great location in Rouen, as well as the friendliness of our team, your kind words mean a lot to us. That said, we sincerely regret the inconveniences you encountered. The presence of used plates in the hallway is not acceptable and does not reflect the standards we aim to provide in our hôtel à Rouen. Please be assured that this has been addressed with our housekeeping team to prevent it from happening again. We are also sorry that the breakfast did not meet your expectations. Your comments regarding the limited choice and the quality of the pastries are taken very seriously, and we will work with our team to improve this aspect of the experience at the Novotel Rouen Centre Cathédrale. Regarding the lack of a fridge in the room, we completely understand how this could have impacted your comfort, and we thank you for pointing it out. We hope to have the pleasure of welcoming you back to Rouen and to our hotel for an even more enjoyable stay. Kind regards, Pacco – Receptionist

Customer review rating 4.5/5

Tristan B. Families - Confirmed reviews ALL

Confortable stay near the center.

Hello Tristan, Thank you for taking the time to share your experience at Novotel Rouen Centre Cathédrale. We are pleased that you enjoyed the hotel’s location and the comfort of your accommodation, as well as Fiona’s attentive support. We have noted your comments regarding the booking process, the deposit request, and the absence of a refrigerator in the room. Please note that our Executive rooms are equipped with refrigerators, so we recommend choosing this type of room for your next stay. Additionally, we always try to upgrade our Platinum members whenever availability allows. Regarding the pre-authorization, it is intended to cover any extras during your stay and is released upon your departure. Rest assured that your feedback will be shared with our teams to improve our services and the overall guest experience. We hope to have the pleasure of welcoming you again and providing an even smoother and more enjoyable stay. Best regards, Leidi – Receptionist and the entire team

Customer review rating 0.5/5

Sharon G. Families - Confirmed reviews ALL

The hotel was nice in a great spot. However, we were told we got free drinks from reception for being silver accor members. So we had drinks. After check-out, we were charged 30 euros for them! The emails since have not been consistent about what was included either. I would never stay somewhere so scammy again.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Rouen Centre Cathédrale. We are pleased to read that you appreciated the hotel’s location as well as the comfort of your stay. However, we are truly sorry for the misunderstanding that occurred at the time of your check-out. As part of the Accor loyalty program, your Silver status entitles you to one complimentary drink as a “welcome drink.” Any additional consumption is therefore chargeable. Our prices are clearly displayed on the refrigerator located at the reception. We sincerely regret if this information was not clear enough during your stay or in our subsequent communications. Please be assured that we are taking your feedback into account to improve the clarity of the information provided to our guests. We nevertheless hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Best regards, Elise - Receptionist

Customer review rating 5.0/5

Hannah A. Business - Confirmed reviews ALL

Beautiful location along the Seine, and a short walk to the Cathedral and other town attractions. The hotel also had all the accommodations you would want for the stay with a gym, pool, and delicious restaurant included in the hotel.

Dear Hannah, Thank you very much for your wonderful 100/100 rating and for sharing your experience at the Novotel Rouen Centre Cathédrale. We are delighted to read that you enjoyed our beautiful location along the Seine and our proximity to the Cathedral and Rouen’s main attractions. It is also a pleasure to know that our facilities, including the gym, pool and restaurant, contributed to making your stay comfortable and enjoyable. Your kind words about our accommodations and services mean a lot to the entire team. We truly hope to welcome you again soon for another pleasant stay in Rouen. Leidi – Receptionist and the entire team

Customer review rating 2.5/5

Alan M. E. Couples - Confirmed reviews ALL

We booked our stay at your hotel as we had a great experience at the Novotel in Le Touque, in paricular we wanted a hotel whose restaurant was open on a sunday evening. The hotel is great the staff really friendly and helpful, BUT, the sunday night options in the restaurant were pathetic- no salad in a French restaurant! unbelievable! A Dutch couple came in had a drink saw the menu and left!!!! It may be the slack time of the year after the half term, but if your restaurant cannot offer anything better then close the restaurant and tell people to find a meal elsewhere!

Dear Sir or Madam, Thank you for taking the time to share your feedback following your stay at our hotel. We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify that Quindici, the Novotel’s restaurant, is not a French restaurant but an Italian restaurant. You will typically find a menu consisting mainly of pizzas, creative pasta dishes, and other Italian specialties. On Sunday evenings, as the restaurant is generally less busy than during the week, we offer a limited menu with a few options different from those usually available. We are sorry to hear that these options did not meet your expectations. During your next stay, please feel free to contact the front desk and let us know your dining preferences; our staff will be happy to assist you. We would also like to thank you for the positive reviews you gave our other services, which seem to have met with your satisfaction. We hope to have the pleasure of welcoming you back soon to ensure you have a thoroughly enjoyable experience. Fiona - Brigade Leader

Other web-users rate our hotel

  • 647 reviews 8.5/10 Location
  • 842 reviews 7/10 Room
  • 801 reviews 8.8/10 Service
  • 10 reviews 0/10 WiFi
  • 421 reviews 7.6/10 Comfort
  • 392 reviews 8.1/10 Breakfast
  • 287 reviews 6.3/10 Pool
  • 280 reviews 9.4/10 Vibe

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