Novotel Rouen Centre Cathédrale 4 stars

Customer review rating (ALL Rating) 4.5/5 760 reviews

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Description

Hotel extras

  • A stylish Art Deco hotel in a historic building in downtown Rouen

  • Modern and comfortable rooms with views of the Seine

  • A warm and gourmet Italian bar and restaurant

  • Heated indoor pool and fitness center

  • Private and secure parking garage with charging stations

Our accommodation(s)

Hotel location

Novotel Rouen Centre Cathédrale

10 Quai de la Bourse
76000 ROUEN
France

GPS:49.4388505, 1.0899553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Quindici Trattoria Rouen

At Quindici Trattoria, enjoy generous Italian cuisine featuring re-imagined classics and homemade pizzas, all prepared with fresh, seasonal and often local ingredients in our open kitchen for you to see.

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Our guest reviews

Our guest reviews

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ALL Rating  4.5/5  760 reviews

Customer review rating 4.0/5

William F. Families - Confirmed reviews ALL

The room was great as were all the employees. However, the "restaurant" was not. There is much work to do before it could be called a restaurant.

Dear Guest, Thank you very much for your 8/10 rating and for taking the time to share your experience with us. We are truly pleased to read that you enjoyed your room and that our team made such a positive impression during your stay at the Novotel Rouen Centre Cathédrale. Your kind words about our employees mean a great deal to us, as providing a warm and attentive welcome in our hotel in Rouen is one of our top priorities. We are, however, sorry to learn that your experience at our restaurant did not meet your expectations. Your feedback is very important and helps us identify where improvements are needed. Please be assured that we take your comments seriously and will share them with the relevant team, as we continuously strive to enhance the dining experience we offer to our guests visiting Rouen. We hope to have the opportunity to welcome you back to the Novotel Rouen Centre Cathédrale and provide you with an even better overall experience next time. Kind regards, Pacco – Receptionist

Customer review rating 5.0/5

Gayle R. B. Families - Confirmed reviews ALL

Everything was great but the parking sucked

Dear Ms. B., Thank you very much for your wonderful feedback following your stay at the Novotel Rouen Centre Cathédrale. We are delighted to read that everything met your expectations and that you enjoyed the comfort of the room, breakfast, cleanliness, Wi-Fi, and the friendliness of our team during your stay in central Rouen. We sincerely regret the inconvenience you experienced regarding the parking. Being located in the city center, parking can unfortunately be more challenging, especially during busy periods. For future stays, our team will be happy to advise you on nearby public parking options. We truly hope to welcome you again for another pleasant stay in Rouen. Kind regards, Leidi – Réceptionniste

Customer review rating 4.5/5

Janelle W. Couples - Confirmed reviews ALL

Enjoyed our stay, staff very helpful. Room upgrade very much appreciated. Great location and very easy parking. Only let down was breakfast. Very busy. Small area for sharing with Adagio Hotel as well. First day, replenished food slow to come and messy. Went earlier second day and it was better, marginally. Bar area way too small to enjoy a drink…… We booked here due to the ease of parking.

Dear Ms. W., Thank you very much for your detailed feedback following your stay at the Novotel Rouen Centre Cathédrale. We are pleased that you appreciated the welcome from our team, the room upgrade, the comfort of your accommodation, as well as our central location and the ease of parking. We are sorry for the inconvenience experienced at breakfast due to high occupancy during the festive period. The information regarding peak breakfast times has already been in place; however, this time of year is particularly busy. To help alleviate this, breakfast hours were extended during the holiday period to improve flow and guest comfort. We truly hope to welcome you again for an even more enjoyable stay in Rouen. Kind regards, Leidi – Receptionist

Customer review rating 4.5/5

Chris S. Couples - Confirmed reviews ALL

Plenty of parking although sadly it could not be reserved in advance. Close to the town centre A good size room overlooking the river

Sir, Thank you for your warm feedback about your stay with us. We are delighted to hear that you enjoyed your time here. We would like to remind you that as we only have around 40 parking spaces for a larger number of rooms, we do not allow reservations for parking spaces in order to ensure fairness for all our guests. However, we understand that if you have a parking space, it is advantageous for you to explore Rouen on foot. Especially since our establishment is close to the Cathedral and other historical monuments. We hope to offer you an equally pleasant stay in the near future! Kind regards, Fiona - Receptionist

Customer review rating 3.5/5

Charlotte S. Families - Confirmed reviews ALL

The hotel is fine, but quite basic, it has no amenities, no cups in the room, no fridge. The pool is smaller than expected. The room was fine though and a good base to explore.

Dear Sir or Madam, Thank you for taking the time to share your impressions following your stay at our four-star hotel. We are delighted to hear that your room generally met your expectations. However, we would like to point out that some of the items you mentioned—such as the self-service minibar and additional welcome products—are services reserved for our Executive rooms. Classic rooms do not include these specific benefits. Nevertheless, we have taken note of your comment regarding the presence of glasses in the room and will pass it on to our housekeeping department so that they can remedy the situation as soon as possible. We hope to have the pleasure of welcoming you back for another stay, perhaps in one of our Executive Rooms so that you can take full advantage of all the services they offer. Best regards, Fiona - Receptionist

Other web-users rate our hotel

  • 589 reviews 8.4/10 Location
  • 754 reviews 7/10 Room
  • 718 reviews 8.7/10 Service
  • 10 reviews 0/10 WiFi
  • 383 reviews 7.7/10 Comfort
  • 358 reviews 8.2/10 Breakfast
  • 258 reviews 9.6/10 Vibe
  • 256 reviews 5.6/10 Pool

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