Novotel Rouen Centre Cathédrale 4 stars

Customer review rating (ALL Rating) 4.5/5 1,108 reviews

Novotel Rouen Centre Cathédrale - Image 1
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Description

Hotel extras

  • A stylish Art Deco hotel in a historic building in downtown Rouen

  • Modern and comfortable rooms with views of the Seine

  • A warm and gourmet Italian bar and restaurant

  • Heated indoor pool and fitness center

  • Private and secure parking garage with charging stations

Our accommodation(s)

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Room 1

Hotel location

Novotel Rouen Centre Cathédrale

10 Quai de la Bourse
76000 ROUEN
France

GPS:49.4388505, 1.0899553

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUINDICI TRATTORIA ROUEN

At Quindici Trattoria, enjoy generous Italian cuisine featuring re-imagined classics and homemade pizzas, all prepared with fresh, seasonal and often local ingredients in our open kitchen for you to see.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,108 reviews

Customer review rating 5.0/5

Christian D. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location as well as the professionalism and friendliness of our team. Your comments are a great source of motivation for us, and we truly appreciate your support. We look forward to welcoming you again during your next stay. Kind regards, Dylan - Réceptionniste

Customer review rating 4.0/5

Cassandra O. Couples - Confirmed reviews ALL

Dear Mrs O., Thank you for taking the time to share your feedback following your stay at Novotel Rouen Centre Cathédrale. We are delighted to read that you appreciated our convenient location as well as the comfort and equipment of your room. We also thank you for your loyalty as a Silver member of the ALL Accor programme. We are sorry to hear that some aspects of your stay did not fully meet your expectations. We have taken note of your comment regarding the comfort of the bed and will share your feedback with our teams, as we continuously strive to offer the best possible experience to our guests. Regarding breakfast, we sincerely regret the inconvenience experienced during your first morning, particularly the lack of cheese and the limited choice of fruit and other products available at that time. We are pleased to know that the offer was more satisfactory on your second morning. Your feedback has been shared with our teams so that we can remain particularly attentive to the availability and replenishment of the buffet, especially during busy periods. We appreciate your comments, which help us to continuously improve the quality of our services. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Kind regards, Elise - Cheffe de brigade

Customer review rating 4.0/5

Emma C. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you found your room comfortable and enjoyed your stay at our hotel. It was a pleasure to welcome your family, and we are pleased that you chose to stay with us for four nights. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family again in the future. Kind regards, Dylan - Receptionist

Customer review rating 3.5/5

Susan F. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Rouen Centre Cathédrale. We are pleased to read that you appreciated our convenient location and found your room comfortable during your stay. We are, however, sorry to learn that the hot breakfast items were not served at the expected temperature. Please accept our sincere apologies for this inconvenience. Your feedback has been shared with our kitchen team so that we can remain attentive to this important aspect of our breakfast service. We hope to have the pleasure of welcoming you again and providing you with an even better experience. Kind regards, Elise - Cheffe de brigade

Customer review rating 4.0/5

Katherine K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Rouen Centre Cathédrale. We are pleased to read that you enjoyed our hotel, your room, our location and the friendliness of our team. Your kind words are a great encouragement to us. We are however sorry to hear about your disappointment regarding the parking charges. We understand your concern and regret that the price was not clearly communicated to you upon arrival. Our private underground car park is charged at €21 per night, and this information is available on our booking platforms as well as at the hotel. We will remind our teams of the importance of clearly informing guests of the different parking options and rates when they request a space. Our private car park offers the convenience of direct access to the hotel and secure parking for our guests. We also understand that budget considerations are important, and our team remains available to advise guests on alternative parking solutions nearby. Thank you again for your comments, which help us improve our communication. We hope to have the pleasure of welcoming you again for an experience that fully meets your expectations. Kind regards, Elise - Cheffe de brigade

Other web-users rate our hotel

  • 757 reviews 8.5/10 Location
  • 958 reviews 7/10 Room
  • 927 reviews 8.8/10 Service
  • 12 reviews 6/10 WiFi
  • 474 reviews 7.7/10 Comfort
  • 445 reviews 8.2/10 Breakfast
  • 323 reviews 6.3/10 Pool
  • 299 reviews 6.9/10 Food

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