Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our reception team friendly and efficient, and we are sorry that several aspects of your stay did not meet your expectations. Regarding the sofa bed, we checked the details of your reservation and noticed that one room was booked for 1 adult and 2 children, so the sofa bed was prepared in advance in that room. The second room was booked for 1 adult and 1 child, which is why the sofa bed was not prepared beforehand. We are nevertheless sorry for the inconvenience this caused and understand that this was not the arrangement you expected. We also sincerely apologize for the confusion regarding the breakfast charges and for the time you had to spend resolving this issue. We understand how frustrating this must have been, especially during a short stay. We are glad that our team was able to assist you with the matter. Finally, we are sorry about the empty shower gels and the delay with your drinks order. These are details that should have been checked before your arrival, and we will remind our teams of the importance of paying close attention to these points. Thank you again for your constructive comments. They help us identify areas where we can improve, and we hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Kind regards, The Hotel Team

Dear Guest, Thank you very much for your fantastic 100/100 rating and for your wonderful review! We are delighted to hear that your stay exceeded your expectations. It is great to know that you enjoyed the spacious, bright and fresh room, as well as the air conditioning, smart TV and modern bathroom with its rainfall shower. We are especially pleased that you found the bed so comfortable! Your kind words are a great reward for our entire team. We hope to have the pleasure of welcoming you back for another enjoyable stay in Rouen! Kind regards, The Hotel Team

Dear Guest, Thank you for your review. For your information, the toilets are located on the first floor, but we have a stairlift available for guests with reduced mobility. Kind regards,

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your overnight stay and appreciated our friendly and helpful staff, comfortable beds and pillows, and our good breakfast. We are also pleased that you enjoyed the convenience of free parking. We hope to welcome you back again soon. Kind regards,

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. La réception

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed the comfort of your room, the cleanliness, the quiet atmosphere, our convenient location, and the warm welcome from our team. Thank you also for mentioning the absence of tea and coffee making facilities in the room. For your convenience, we would like to let you know that kettles are available free of charge from reception upon request. Our team is always happy to assist. We hope to have the pleasure of welcoming you back to ibis Rouen Centre Rive Droite Pasteur very soon. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you appreciated the cleanliness of our hotel, our breakfast, and the water refill station available at reception. It is also wonderful to know that our location made it easy for you to explore Rouen on foot. Your willingness to stay with us again is the greatest compliment we could receive. We look forward to welcoming you back to ibis Rouen Centre Rive Droite Pasteur very soon. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that you loved your stay with us and enjoyed our location, the comfort of your room, and our indoor and outdoor seating areas. We are especially grateful for your kind words about our team. Your compliments mean a great deal to us, and we will be delighted to share them with all of our staff. Knowing that our warm hospitality and our coffee helped make your stay even more enjoyable is the greatest reward for us. We look forward to welcoming you back to ibis Rouen Centre Rive Droite Pasteur on your next visit. See you again soon! The ibis Rouen Centre Rive Droite Pasteur Team

Dear Guest, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed our location, the comfort and cleanliness of your room, as well as the friendliness and helpfulness of our team. Your kind words are truly appreciated and will be shared with our staff. Thank you also for bringing the issue with the shower to our attention. We sincerely apologize for the inconvenience you experienced. Your feedback has been noted, and our maintenance team will make sure everything is checked and addressed to ensure a more comfortable stay for our future guests. We hope to have the pleasure of welcoming you back to ibis Rouen Centre Rive Droite Pasteur on your next visit. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Madame, Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Rouen Centre Rive Droite Pasteur. C’est avec grand plaisir que nous recevons vos compliments. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, La réception

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our hotel's convenient location close to the city centre. We hope that, despite your short stay, you had a pleasant experience with us. We look forward to welcoming you again, perhaps for a longer visit next time. Kind regards, The Hotel Team

Dear Guest, Thank you very much for your excellent rating and your kind review. We are delighted to hear that you found your stay easy and comfortable, and that you enjoyed our welcoming front desk team, your room, and our convenient location. It is wonderful to know that you had such a great experience with us. We hope to have the pleasure of welcoming you back on your next visit to Rouen. Kind regards, The Hotel Team

Dear Guest, Thank you for your review and for choosing to stay with us. We are delighted to hear that you had a comfortable stay. We also appreciate your feedback regarding the limited bread selection at breakfast. We are sorry that this aspect did not fully meet your expectations, and your comment will be shared with our team as we continually work to improve our breakfast offering. We hope to welcome you back in the future and provide you with an even better experience. The Front Desk Office

Dear Guest, Thank you very much for your wonderful review 😊 We are delighted to hear that you found our hotel clean, comfortable, and well located for your stay in Rouen and beyond. Your kind words about our friendly and helpful staff mean a lot to us. We truly hope to welcome you again very soon! Kind regards, The Front Desk Office

Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to read that you appreciated the comfort of your room, especially the quality of the pillows, and that you found our team helpful throughout your visit. We also sincerely thank you for highlighting your experience at breakfast on your last day. Please accept our apologies for the inconvenience caused by the high number of guests at that time. Your comments regarding the replenishment of items such as plates, cups, and food have been noted and shared with our team so we can improve our organization during busy periods. We understand your remark regarding the absence of tea and coffee making facilities in the room. Your feedback is valuable and will be taken into consideration as we continue to enhance our services. Thank you again for your constructive comments. We hope to have the pleasure of welcoming you back in the future. Kind regards, The Front Desk Office

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you found your room well appointed and that you particularly enjoyed the comfort of our beds. We also truly appreciate your constructive suggestions regarding the availability of English breakfast tea and hair dryers in the rooms. Please be assured that your comments have been noted and shared with our team, as they help us continuously improve the quality of our services and guest experience. We are pleased to know that, overall, you had a wonderful stay with us, and we hope to have the pleasure of welcoming you back again in the near future. The Front Desk Office

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you found your accommodation comfortable. We are sorry to learn that some aspects of your experience did not fully meet your expectations. Regarding the snacks, we would like to clarify that a selection is indeed available at our bar, and our team would have been happy to assist you during your stay. We regret if this information was not clearly communicated. We also appreciate your comment concerning the towels, which has been noted and shared with our housekeeping team as part of our ongoing efforts to improve our services. We hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience. Kind regards, The Hotel Team