Dear Mr. W., Thank you for taking the time to share your feedback and for your score of 8/10. We are pleased to hear that you appreciated our convenient location for exploring the town and the riverside, as well as the comfort of our beds. We are sorry, however, about the issues you experienced with the bathroom light and extractor fan. We understand how inconvenient this can be and have shared your comments with our maintenance team so that these points can be checked and addressed. We also appreciate your feedback regarding the car park access. We are aware that the entrance and exit can be quite narrow, and we are sorry if this made your arrival or departure less comfortable. We hope to have the pleasure of welcoming you again and providing you with an even more comfortable stay. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Dear Mr. M., Thank you very much for your wonderful review and for your perfect score of 100/100! We are delighted to hear that you and your wife enjoyed your two-night stay with us, from our convenient location and comfortable room to the warm welcome from our reception team. We are also pleased that you appreciated the variety and quality of our breakfast, especially the hot options. It is a real pleasure to welcome you back for a second stay, and we are especially grateful to hear that you would consider staying with us again. We look forward to welcoming you back to ibis Rouen Centre Rive Droite Pasteur on your next visit to Rouen! Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Dear Guest, Thank you very much for your excellent review and for your perfect score of 100/100! We are delighted to hear that you enjoyed our convenient location, comfortable bedding, attentive team and secure underground parking. It is wonderful to know that you had an excellent stay and were able to make the most of Rouen’s riverside area and historic centre. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to ibis Rouen Centre Rive Droite Pasteur very soon. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Dear Ms. R., Thank you very much for your wonderful 9/10 rating and for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of your room and the bathroom, especially after a long day of travelling. We are also pleased that our team was able to take your gluten-free requirements into account and provide suitable bread for your breakfast. We understand that access to the car park can be a little complicated, but we are glad that you appreciated the security it provides. It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next visit to Rouen. Kind regards, The ibis Rouen Centre Rive Droite Pasteur team

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our reception team friendly and efficient, and we are sorry that several aspects of your stay did not meet your expectations. Regarding the sofa bed, we checked the details of your reservation and noticed that one room was booked for 1 adult and 2 children, so the sofa bed was prepared in advance in that room. The second room was booked for 1 adult and 1 child, which is why the sofa bed was not prepared beforehand. We are nevertheless sorry for the inconvenience this caused and understand that this was not the arrangement you expected. We also sincerely apologize for the confusion regarding the breakfast charges and for the time you had to spend resolving this issue. We understand how frustrating this must have been, especially during a short stay. We are glad that our team was able to assist you with the matter. Finally, we are sorry about the empty shower gels and the delay with your drinks order. These are details that should have been checked before your arrival, and we will remind our teams of the importance of paying close attention to these points. Thank you again for your constructive comments. They help us identify areas where we can improve, and we hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Kind regards, The Hotel Team

Dear Guest, Thank you very much for your fantastic 100/100 rating and for your wonderful review! We are delighted to hear that your stay exceeded your expectations. It is great to know that you enjoyed the spacious, bright and fresh room, as well as the air conditioning, smart TV and modern bathroom with its rainfall shower. We are especially pleased that you found the bed so comfortable! Your kind words are a great reward for our entire team. We hope to have the pleasure of welcoming you back for another enjoyable stay in Rouen! Kind regards, The Hotel Team

Dear Guest, Thank you for your review. For your information, the toilets are located on the first floor, but we have a stairlift available for guests with reduced mobility. Kind regards,

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your overnight stay and appreciated our friendly and helpful staff, comfortable beds and pillows, and our good breakfast. We are also pleased that you enjoyed the convenience of free parking. We hope to welcome you back again soon. Kind regards,

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. La réception

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed the comfort of your room, the cleanliness, the quiet atmosphere, our convenient location, and the warm welcome from our team. Thank you also for mentioning the absence of tea and coffee making facilities in the room. For your convenience, we would like to let you know that kettles are available free of charge from reception upon request. Our team is always happy to assist. We hope to have the pleasure of welcoming you back to ibis Rouen Centre Rive Droite Pasteur very soon. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you appreciated the cleanliness of our hotel, our breakfast, and the water refill station available at reception. It is also wonderful to know that our location made it easy for you to explore Rouen on foot. Your willingness to stay with us again is the greatest compliment we could receive. We look forward to welcoming you back to ibis Rouen Centre Rive Droite Pasteur very soon. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that you loved your stay with us and enjoyed our location, the comfort of your room, and our indoor and outdoor seating areas. We are especially grateful for your kind words about our team. Your compliments mean a great deal to us, and we will be delighted to share them with all of our staff. Knowing that our warm hospitality and our coffee helped make your stay even more enjoyable is the greatest reward for us. We look forward to welcoming you back to ibis Rouen Centre Rive Droite Pasteur on your next visit. See you again soon! The ibis Rouen Centre Rive Droite Pasteur Team

Dear Guest, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed our location, the comfort and cleanliness of your room, as well as the friendliness and helpfulness of our team. Your kind words are truly appreciated and will be shared with our staff. Thank you also for bringing the issue with the shower to our attention. We sincerely apologize for the inconvenience you experienced. Your feedback has been noted, and our maintenance team will make sure everything is checked and addressed to ensure a more comfortable stay for our future guests. We hope to have the pleasure of welcoming you back to ibis Rouen Centre Rive Droite Pasteur on your next visit. Kind regards, The ibis Rouen Centre Rive Droite Pasteur Team

Madame, Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Rouen Centre Rive Droite Pasteur. C’est avec grand plaisir que nous recevons vos compliments. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, La réception

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our hotel's convenient location close to the city centre. We hope that, despite your short stay, you had a pleasant experience with us. We look forward to welcoming you again, perhaps for a longer visit next time. Kind regards, The Hotel Team

Dear Guest, Thank you very much for your excellent rating and your kind review. We are delighted to hear that you found your stay easy and comfortable, and that you enjoyed our welcoming front desk team, your room, and our convenient location. It is wonderful to know that you had such a great experience with us. We hope to have the pleasure of welcoming you back on your next visit to Rouen. Kind regards, The Hotel Team

Dear Guest, Thank you for your review and for choosing to stay with us. We are delighted to hear that you had a comfortable stay. We also appreciate your feedback regarding the limited bread selection at breakfast. We are sorry that this aspect did not fully meet your expectations, and your comment will be shared with our team as we continually work to improve our breakfast offering. We hope to welcome you back in the future and provide you with an even better experience. The Front Desk Office