Novotel Suites Rouen Normandie Hotel 4 stars

Customer review rating 4.4/5 3,087 reviews

ALLSAFE approved hotel

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Novotel Suites Rouen Normandie
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+ 21 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • 24h catering: pizza/quiche/croque-monsieur cooked onsite+Boutique Gourmande

  • Rooms, 30m² with separate shower, bathtub and toilet! 24-hour fitness room.

  • Quick access to A13, A150 and A29 highways.

  • Express or take-out breakfast to satisfy your needs, desires, constraints.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutique GourmandePaying
Catering
  • BreakfastPaying
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Squash court (nearby)
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Suites Rouen Normandie

10 Quai Boisguilbert
76000 rouen
france

Tel: +33232105868

Fax: (+33)2/32105869

Check-in from 12h00

Check out up to 12h00

  • Gare routière :  Teor Louis Pasteur

  • Métro Rouen Centre :  Métro Théâtre des Arts

  • By plane

    BOOS ROUEN At 11km / 6.84 miles

  • By plane

    CHARLES DE GAULLE At 154km / 95.7 miles

  • By plane

    PARIS ORLY At 144.02km / 89.49 miles

  • By train

    G. CENTRALE At 1.5km / 0.93 miles

GPS :49.443171, 1.075523

Our accommodation(s)

Superior Suite with 1 double bed and single day bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite measuring 377 sq. ft. with doublebed, day bed, and panoramic view of the Seine

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View, River side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BAR

Non contractual photo

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Rouen Normandie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,087 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,016 reviews

Noise and banging

Customer review rating 3.0/5

Colin C. Solo - 18/01/2021 Confirmed reviews ALL

I didn't/couldn't sleep, the room 404 was close to the elevator and so there was banging and clattering throughout my entire stay. Other than that all was okay.

Good location. Rooms tired. Staff pleasant.

Customer review rating 3.5/5

Nick Families - 15/08/2020 Confirmed reviews ALL

Deluxe room with a panoramic view of the Seine it was not. Very misleading description. If floor one, or two for that matter, does not have the view then say that. Would happily have booked the smaller room. Staff very nice and the room was clean. Location close to the Seine was a bonus and Rouen is lovely.

Difficult parking

Customer review rating 4.0/5

Claire R. Families - 13/08/2020 Confirmed reviews ALL

Good overall. We were lucky to get parked around the hotel as we had a roof box on and didn't know we wouldn't get on the hotel car park. The air con wasn't great and I forgot to tell reception the carpet was wet near the air con unit in our room 300. All in all a good stay.

Pleasant stay

Customer review rating 4.5/5

Amanda J. Families - 12/08/2020 Confirmed reviews ALL

Brilliant location, polite and helpful staff. Could have been told up front about parking fee but didnt mind paying it.

Dear AMANDA j., We very much appreciate your comments regarding your stay in our establisment. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane from the reception.

Reasonably priced hotel in great location

Customer review rating 4.0/5

Paul -. H. Families - 10/08/2020 Confirmed reviews ALL

All in all another great experience at the Novotel in Rouen. Given the current challenges, they are doing a great job.

Dear PAUL P., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Great room

Customer review rating 4.5/5

Laura Families - 10/08/2020 Confirmed reviews ALL

Lovely large family room for the price, and very friendly and helpful staff.

Dear LAURA M., We very much appreciate your comments regarding your stay in our establisment. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane from the reception.

Big family rooms

Customer review rating 4.5/5

Klpl Families - 08/08/2020 Confirmed reviews ALL

Great location, large family rooms, helpful staff, parking available, breakfast is well priced and the kids eat free.

Dear Ms KRISTINA P., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, réception team.
Customer review rating 4.0/5

M. Couples - 08/08/2020 Confirmed reviews ALL

Nice room

Dear Mr CLAUS M., We very much appreciate your comments regarding your stay in our hotel.. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Possible inadequate covid-19 measures.

Customer review rating 2.0/5

Philippe Families - 08/08/2020 Confirmed reviews ALL

Generally speaking, I could have been satisfied about my stay in this hotel. Its location is convenient, the personnel is friendly and helpful and the garage is an appreciated extra. The room I got was quite large and confortable BUT no room cleaning was provided as a covid-19 measure. This remark does not mean that the sanitary measures must not be an essential concern! A couple of points are although not compatible with a Novotel standard: the bar is merged with the reception and no hot breakfast. Regarding to room cleaning and hot breakfast, I would like to say that I stayed in 9 different Accor hotels in July and the Novotel Rouen is the only one where I faced to those failures. Last point, may be the most important, the breakfast was served by only one young woman (occasionally assisted by a student). She was then in charge both to bring fresh products to the buffet, together with the removal and cleaning of dirty spots, without any hands disinfection or wearing of gloves. As everybody knows, all efforts made to clean hands, wear masks and maintain of social distances can be impaired by only one inadequate procedure.

Friendly staff

Customer review rating 3.5/5

Clare M. Families - 08/08/2020 Confirmed reviews ALL

Good hotel in nice location

Dear Ms CLARE M., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, réception team.

Great service, friendly and safe

Customer review rating 5.0/5

V. Families - 03/08/2020 Confirmed reviews ALL

Felt very welcome and all the Covid safety measures seemed considered and well implemented. Staff were very helpful with parking for our tall and long vehicle.

Dear VICTORIA V., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Calm hotel

Customer review rating 4.0/5

Beth Couples - 31/07/2020 Confirmed reviews ALL

Everything here was cool and calm- the decor and the staff. It was all very well organised for safety with clean and clear instructions throughout.

very good location, spacious room, very well equipped

Customer review rating 5.0/5

Tatiana G. Families - 20/07/2020 Confirmed reviews ALL

It was very positive surprise. My room 516 was very well equipped. there was a mini kitchen corner. Fridge, plates, tea/coffee maker. Bed comfortable. And it was very spacious room with possibility to separate a sleeping from a social part.

Dear Ms S., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane.

Nice hotel

TripAdvisor rating 5.0/5

Raimo64 Business - 12/03/2020 TripAdvisor review

Nice hotell with parking area. Very nice staff. Quite good breakfast. Very good quality suites. Night time no disturbing noise. Good location. Reception open 24/7. Hotel have it's own deli. Rooms are very clean.

Falling Standards

TripAdvisor rating 3.0/5

the4ofusBucks Family - 31/10/2019 TripAdvisor review

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

No hot water

TripAdvisor rating 3.0/5

litigator_br Family - 29/07/2019 TripAdvisor review

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

Good Location - Decent Experience

TripAdvisor rating 4.0/5

urupnielsen10 Family - 20/07/2019 TripAdvisor review

Good location of hotel with parking space in basement. No restaurant, only breakfast service. Outside breakfast area not too clean. Service from staff adequate. Quite a lot of noise from busy road next door to the hotel.

nice hotel, good location

TripAdvisor rating 4.0/5

Romica M Family - 01/07/2019 TripAdvisor review

I choose this hotel because I was an Accor member. The location was good, although I preferred a nearer one. Room was big, with a beautiful view to river. Breakfast was ok. Ladies from the reception was very nice, helpful. I received only one voucher for welcome drink ( althought I usually received two) but they were very nice and offered two drinks.

Should not have the Novotel brand name

TripAdvisor rating 2.0/5

t0nyb49 Couples - 11/09/2018 TripAdvisor review

The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility

Dear t0nyb49, We attach great importance to the quality of our services and our services, we are really sorry that it is not what you felt. Hospitality is also essential and we raise our teams' daily awareness of this essential value for us. We renew our apologies and hope to have the chance to welcome you again to make you change your mind.If such was the case and if an inconvenience came again to occur do not hesitate to contact the reception which is at your disposal 24 hours a day and who will do the necessary to bring you full satisfaction. Best regards.

Parking issues?

TripAdvisor rating 4.0/5

Oggi1964 Family - 25/08/2018 TripAdvisor review

Nice hotel, easy to find, nice suite and a good breakfast.Only issue that stops a five star review is that on arrival we were told the car park was full so we'd have to find a space on the street to park. we were fortunate to find the last single space available for some distance. This hotel was booked on the premise that it offered parking so it was a significant disappointment.

Dear Oggi1964, We take note of your positive remarks and we thank you for it. Regarding parking, please accept our apologies for the inconvenience. Being in the city center our parking spaces are limited but several alternative solutions exist nearby. Hoping to have the pleasure of seeing you again during your next visit to Rouen. Best regards.

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