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Novotel Suites Rouen Normandie Hotel 4 stars

Customer review rating 4.4/5 3,320 reviews

ALLSAFE approved hotel

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Room 1

Novotel Suites Rouen Normandie
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+ 16 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • 24h catering: pizza/quiche/croque-monsieur cooked onsite+Boutique Gourmande

  • 30 m² rooms with large table and kitchenette.

  • Pets are welcome at Novotel Suites!

  • Large private terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Rouen Normandie

10 Quai Boisguilbert
76000 rouen
france

Tel: +33232105868

Fax: (+33)2/32105869

Check-in from 12h00

Check out up to 12h00

  • Gare routière :  Teor Louis Pasteur

  • Métro Rouen Centre :  Métro Théâtre des Arts

  • By plane

    BOOS ROUEN At 11km / 6.84 miles

  • By plane

    CHARLES DE GAULLE At 154km / 95.7 miles

  • By plane

    PARIS ORLY At 144.02km / 89.49 miles

  • By train

    G. CENTRALE At 1.5km / 0.93 miles

GPS :49.443171, 1.075523

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet
    • Room service
    • Express
    • Children
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 80 rooms
    • 3 rooms for people with reduced mobility
    • 32 family rooms
    • No connecting room
    • 80 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Paying indoor private lot
    • On site
    • 20 parking spaces
    • Private
    • Electric car recharging units 3,7 kVA
    • Parking opened 24/7
Family
  • Services for children
    • Childrens library
    • Board games available

Our accommodation(s)

30 m² suites with large NDream by Novotel double bed, mini-fridge, microwave, kettle, Nespresso machine. Bathroom with bathtub and shower. Separate WCs.

Our guest reviews for
Novotel Suites Rouen Normandie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,320 reviews

TripAdvisor Rating 4.0/5

1,035 reviews

Business trip to Rouen

Customer review rating 4.0/5

Raymond S. Business - 09/10/2021 Confirmed reviews ALL

Hotel near the event location, close to the SEINE and a lot of restaurants in the corner City centre reachable within 20 min by walk. Rooms calm and well equipped. People at the reception very helpful.

Novotel Suites

TripAdvisor rating 4.0/5

AVRinfoF8953RR 29/09/2021 TripAdvisor review

Met expectations. Friendly and attentive staff. Very well organized regarding Covid19. Neat rooms with all necessary comfort. Spacious closed parking. An ideal location to explore the city and its immediate surroundings. The breakfast buffet was not very extensive but more than sufficiently varied and continuously replenished. The hotel is rather on the more expensive side but definitely recommended.

Well located and super room

Customer review rating 4.5/5

Clarisse B. Couples - 23/09/2021 Confirmed reviews ALL

The receptionists were very kind and professional. We appreciated our "studio". Nice and cosy room. the bathroom with bath and shower was very clean. Having our preferred coffee and a bottle of water was a + The only minus was the hairdryer. It did not dry anything. That would have to be renewed. We also liked the location near the "quais" with the many restaurants and nice walk to the centre of the town.

Great Stay !

Customer review rating 4.5/5

J W. Families - 04/09/2021 Confirmed reviews ALL

Wonderful stay at Novotel Suites, Rouen. Great location and the room was perfect for our family of four group. The staff were especially friendly and helpful giving us great tips as to what to see and where to eat. This would definitely be on my list of places to return..

Dear JAMES FRANCIS W., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 2.5/5

Judith L. Families - 26/08/2021 Confirmed reviews ALL

We are a family of 4 and have stayed at this hotel many times, always for just one night on our way back to the UK. Our stays have always been pleasant. However this time it was not so pleasant, for the following reasons: - the safe in the room had been closed so we couldn’t use it and when we told reception we were told it could not be fixed. - the shower was not as good as they usually are and the temp kept dropping - we were given a room that overlooked other apartments, in the past we have had a room that overlooks the river or the green. - we felt the hotel was getting ‘tired’ especially the corridors and rooms, it all felt gloomy. All in all these things are not overly important when staying for just 1 night, and probably wouldn’t stop us staying again in the future (for 1 night). We also appreciate that things will have been very tough for this hotel and others due to COVID.

Good furniture and sanitair

Customer review rating 5.0/5

Maarten Families - 23/08/2021 Confirmed reviews ALL

It was a “welcome back home” experience.

Dear MAARTEN K., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dirty room, bad location

Customer review rating 0.5/5

Mirian Families - 23/08/2021 Confirmed reviews ALL

Room was dusty

Enjoyable stay

Customer review rating 4.5/5

Anonymous Couples - 22/08/2021 Confirmed reviews ALL

A very well organised hotel with really helpful and friendly staff

Dear JOSEPH B., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and friendly staff.

Customer review rating 4.0/5

Christiaan Families - 17/08/2021 Confirmed reviews ALL

Nice clean room with toilet separate from the bathing facilities (yay!). Friendly staff with a reasonable grasp of English (unfortunately still too uncommon in France). Points deducted for the underwhelming breakfast. Very little variety (no scrambled eggs or eggs of any sort, really? ). Also a tip (of the otherwise very helpful staff) when entering: don't say all parking spaces are occupied and then be instructed you can just use additional space that Novotel apparently can rent in the same parking garage (the "red" spaces). After a long (and hot) car journey you don't want to have an "o f#ck!" moment when it turns out it's actually a non issue.

Well located and very comfortable, with great staff

Customer review rating 5.0/5

John O. Couples - 10/08/2021 Confirmed reviews ALL

Very impressed by your helpful and professional staff Breakfast was just perfect

Customer review rating 3.5/5

Disappointed Couples - 24/07/2021 Confirmed reviews ALL

OK Experience: Some staff friendly, others not as much Location at the edge of town - needed to walk-through a sketchy area before reaching the old town

Noise and banging

Customer review rating 3.0/5

Colin C. Solo - 18/01/2021 Confirmed reviews ALL

I didn't/couldn't sleep, the room 404 was close to the elevator and so there was banging and clattering throughout my entire stay. Other than that all was okay.

Good location. Rooms tired. Staff pleasant.

Customer review rating 3.5/5

Nick Families - 15/08/2020 Confirmed reviews ALL

Deluxe room with a panoramic view of the Seine it was not. Very misleading description. If floor one, or two for that matter, does not have the view then say that. Would happily have booked the smaller room. Staff very nice and the room was clean. Location close to the Seine was a bonus and Rouen is lovely.

Nice hotel

TripAdvisor rating 5.0/5

Raimo64 Business - 12/03/2020 TripAdvisor review

Nice hotell with parking area. Very nice staff. Quite good breakfast. Very good quality suites. Night time no disturbing noise. Good location. Reception open 24/7. Hotel have it's own deli. Rooms are very clean.

Falling Standards

TripAdvisor rating 3.0/5

the4ofusBucks Family - 31/10/2019 TripAdvisor review

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

No hot water

TripAdvisor rating 3.0/5

litigator_br Family - 29/07/2019 TripAdvisor review

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

Good Location - Decent Experience

TripAdvisor rating 4.0/5

urupnielsen10 Family - 20/07/2019 TripAdvisor review

Good location of hotel with parking space in basement. No restaurant, only breakfast service. Outside breakfast area not too clean. Service from staff adequate. Quite a lot of noise from busy road next door to the hotel.

nice hotel, good location

TripAdvisor rating 4.0/5

Romica M Family - 01/07/2019 TripAdvisor review

I choose this hotel because I was an Accor member. The location was good, although I preferred a nearer one. Room was big, with a beautiful view to river. Breakfast was ok. Ladies from the reception was very nice, helpful. I received only one voucher for welcome drink ( althought I usually received two) but they were very nice and offered two drinks.

Should not have the Novotel brand name

TripAdvisor rating 2.0/5

t0nyb49 Couples - 11/09/2018 TripAdvisor review

The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility

Dear t0nyb49, We attach great importance to the quality of our services and our services, we are really sorry that it is not what you felt. Hospitality is also essential and we raise our teams' daily awareness of this essential value for us. We renew our apologies and hope to have the chance to welcome you again to make you change your mind.If such was the case and if an inconvenience came again to occur do not hesitate to contact the reception which is at your disposal 24 hours a day and who will do the necessary to bring you full satisfaction. Best regards.

Parking issues?

TripAdvisor rating 4.0/5

Oggi1964 Family - 25/08/2018 TripAdvisor review

Nice hotel, easy to find, nice suite and a good breakfast.Only issue that stops a five star review is that on arrival we were told the car park was full so we'd have to find a space on the street to park. we were fortunate to find the last single space available for some distance. This hotel was booked on the premise that it offered parking so it was a significant disappointment.

Dear Oggi1964, We take note of your positive remarks and we thank you for it. Regarding parking, please accept our apologies for the inconvenience. Being in the city center our parking spaces are limited but several alternative solutions exist nearby. Hoping to have the pleasure of seeing you again during your next visit to Rouen. Best regards.

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