Novotel Suites Rouen Normandie Hotel 4 stars

great staff

Although the rooms could benefit from a bit of a face lift they are very spacious and comfortable. The staff was very kind and the amenities were quite good. Would stay here again.

Staff on reception and housekeeping are so lovely, really enjoyed the additions of the robes and treats in the deluxe suite. Location perfect and always love staying here when in Rouen. Thank you!

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

My only complaint is the hair dryer was outdated and didn’t work. Overall room was great.

excellent facilities, staff, value for money & location. pity about the smell in the lobby - outside your control?

Up to expectations. We have probably stay 12 - 15 times when visiting our house in the Dordogne.

Very helpful staff, clean room with everything we asked for

Two very large rooms for our family were perfect, especially as they were located opposite each other. Games machine in reception kept the children entertained and breakfast was excellent. A bus stop within 50m was particularly convenient for a trip into the city centre and the underground parking was an added bonus. We would definitely stay here again, with or without our children.

Foul drain odour in guestroom through entire stay. Breakfast offer poor range and poor quality.

Our room was spacious and spotless. Ample space for baggage and wardrobe space. Lovely towels, tea /coffee making machine was great. Feel cleaning staff should check electric kettles as mine had evidence of milk boiled in it despite microwave in room. Could not pay 16 euro for breakfast to be served in melamine plates. Only concern was a very bad odour in the foyer. Feel it was coming from the Potted plants. Very unpleasant. Security on premise entrance by car or through main entrance very secure. Lovely staff overall recommend.

good

The staff were very cheery and helpful room was very comfortable and clean a very pleasant stop over on our journey.

The check in was simple, quick and satisfactory. The demeanour of the receptionist somewhat brusque. The cost of a cup of tea was exorbitant. Our room was fine, though the single bed cover for our grandchild was screwed up and dumped in a very dusty dirty cubby hole by the bathroom door. The bathroom was okay but not as clean as one hoped and when running a bath for my grandson discovered the bath had not been cleaned, a really bad oversight.

We enjoyed visitng Rouen at night. The suite was spacious, clean and comfortable but the bathroom offered no privacy, and the window onto the internal courtyard didn't open, and had an ugly view anyway. The breakfast offered a very poor hot selection, just scrambled eggs and beans. I queried this and was told that was all there was. Of course, there were cold items which were nice enough, but every other Novotel breakfast I have had eaten offered better hot options like bacon and sausage, which were absolutley not available, despite replies from the management on Tripadvisor saying that they were provided. This was at 10 am. I would not book breakfast here again.