Novotel Suites Rouen Normandie Hotel 4 stars

Customer review rating 4.4/5 2,791 reviews
Novotel Suites Rouen Normandie
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 24-hour catering: new offer of pizzas cooked on site - Boutique Gourmande

  • Rooms 30m2 with a shower, bathtub and separate WC.

  • 24-hour gym

  • Quick access to A13, A150 and A29 highways.

  • On the banks of the river Seine just 15 minutes' walk from the center of Rouen

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Squash court (Nearby)
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Rouen Normandie

10 Quai Boisguilbert
76000
rouen
france

Tel: +33232105868

Fax: (+33)2/32105869

Contact email

Check-in from 12h00

Check out up to 12h00

  • Gare routière :   Teor Louis Pasteur

  • Métro Rouen Centre :   Métro Théâtre des Arts

  • By plane

    BOOS ROUEN At 11km / 6.84 miles

  • By plane

    CHARLES DE GAULLE At 154km / 95.7 miles

  • By plane

    PARIS ORLY At 144.02km / 89.49 miles

  • By train

    G. CENTRALE At 1.5km / 0.93 miles

GPS :49.443171, 1.075523

Our accommodations

Accessible room

Superior Suite with 1 double bed and single day bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite measuring 377 sq. ft. with doublebed, day bed, and panoramic view of the Seine

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side, River side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Rouen Normandie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,791 reviews

tripadvisor

TripAdvisor Rating 4.0/5

997 reviews

Spacious room

Customer review rating 4.4/5

Peter Business - 10/02/2020 Confirmed reviews ALL

Spacious comfortable room. Some traffic noise from the road at the front. Breakfast was OK. One complaint: the water in the bathroom was too hot and the shower does not have a thermostatic shower valve. I knocked the shower valve and was almost scalded by the very hot water. I forgot to mention it to your staff at the time, but this needs correcting to avoid a serious accident in future.

Hotel is well located by the river seine with plenty of great places to eat. Rooms are very large and equipped with micro wave, small fridge and a coffee machine

Customer review rating 4.4/5

S. Business - 30/01/2020 Confirmed reviews ALL

When visiting Rouen, I always go this hotel as it is very convenient. I always receive a warm welcome by Receptionists, breakfast is very good and rooms are really very comfortable.

Customer review rating 4.4/5

L. Couples - 12/01/2020 Confirmed reviews ALL

EXCELLENT

Monsieur & Mme L., Nous vous remercions pour vos commentaires suite à vos séjours dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments et que nous constatons que vous passez un agréable séjour lors de vos passages à Rouen, dans notre établissement. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame & Monsieur, en l’expression de nos sentiments les meilleurs. Service réception.

A Wonderful Team

Customer review rating 4.4/5

Ysa Families - 25/12/2019 Confirmed reviews ALL

Our first impression was little astonished, the hotel did not match with the style of others Novotel hotels we had stayed before. But this feeling was just for a second the Team is Fantastic, creates such a warm atmosphere that you don't feel as a foreigner, they always keep an eye on details and are ready for helping in everything you can need, Thank You for everything

Dear Mrs S., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Quiet relaxing break

Customer review rating 4.4/5

Niki M. Couples - 23/12/2019 Confirmed reviews ALL

Lovely room and view of Rouen. Staff were friendly, room clean & tidy and facilities great. Parking available under hotel works well.

Dear NICOLA M., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk

Rouen

Customer review rating 4.4/5

Bruno B. Business - 09/12/2019 Confirmed reviews ALL

great staff

Great location and friendly staff

Customer review rating 4.4/5

Dan D. Business - 21/11/2019 Confirmed reviews ALL

Although the rooms could benefit from a bit of a face lift they are very spacious and comfortable. The staff was very kind and the amenities were quite good. Would stay here again.

Dear Mr DANIEL D., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience Mr Daniel, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane.

Perfect relaxing and comfortable stay in Rouen

Customer review rating 4.4/5

Aoh Solo - 05/11/2019 Confirmed reviews ALL

Staff on reception and housekeeping are so lovely, really enjoyed the additions of the robes and treats in the deluxe suite. Location perfect and always love staying here when in Rouen. Thank you!

Dear ANNE O., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, service reception.

Falling Standards

TripAdvisor rating 4.0/5

the4ofusBucks Family - 31/10/2019 TripAdvisor review

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

Comfortable

Customer review rating 4.4/5

Anonymous Families - 27/10/2019 Confirmed reviews ALL

My only complaint is the hair dryer was outdated and didn’t work. Overall room was great.

very good

Customer review rating 4.4/5

Anonymous Couples - 13/09/2019 Confirmed reviews ALL

excellent facilities, staff, value for money & location. pity about the smell in the lobby - outside your control?

It provides everything I need for an overnight stop when travelling the next day.

Customer review rating 4.4/5

John R. Couples - 10/09/2019 Confirmed reviews ALL

Up to expectations. We have probably stay 12 - 15 times when visiting our house in the Dordogne.

Dear Mr R., We really appreciate your comments regarding your stays. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again. Sincerely, Aurore, Front desk

All that you need in one place.

Customer review rating 4.4/5

Kevin Couples - 09/09/2019 Confirmed reviews ALL

Very helpful staff, clean room with everything we asked for

Brilliant hotel in a perfect location for our family of five.

Customer review rating 4.4/5

Richard Families - 09/09/2019 Confirmed reviews ALL

Two very large rooms for our family were perfect, especially as they were located opposite each other. Games machine in reception kept the children entertained and breakfast was excellent. A bus stop within 50m was particularly convenient for a trip into the city centre and the underground parking was an added bonus. We would definitely stay here again, with or without our children.

Dear Mr H., We appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore, Front desk

Could do a lot better.

Customer review rating 4.4/5

Russell Business - 08/09/2019 Confirmed reviews ALL

Foul drain odour in guestroom through entire stay. Breakfast offer poor range and poor quality.

Great spotlessly clean accommodation

Customer review rating 4.4/5

Miriam Couples - 03/09/2019 Confirmed reviews ALL

Our room was spacious and spotless. Ample space for baggage and wardrobe space. Lovely towels, tea /coffee making machine was great. Feel cleaning staff should check electric kettles as mine had evidence of milk boiled in it despite microwave in room. Could not pay 16 euro for breakfast to be served in melamine plates. Only concern was a very bad odour in the foyer. Feel it was coming from the Potted plants. Very unpleasant. Security on premise entrance by car or through main entrance very secure. Lovely staff overall recommend.

receptrion were amazing

Customer review rating 4.4/5

Ben Families - 02/09/2019 Confirmed reviews ALL

good

Dear BEN P., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.
Customer review rating 4.4/5

Richard W. Families - 31/08/2019 Confirmed reviews ALL

The staff were very cheery and helpful room was very comfortable and clean a very pleasant stop over on our journey.

Dear RICHARD W., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team

A little shoddy

Customer review rating 4.4/5

Charliewoof Families - 27/08/2019 Confirmed reviews ALL

The check in was simple, quick and satisfactory. The demeanour of the receptionist somewhat brusque. The cost of a cup of tea was exorbitant. Our room was fine, though the single bed cover for our grandchild was screwed up and dumped in a very dusty dirty cubby hole by the bathroom door. The bathroom was okay but not as clean as one hoped and when running a bath for my grandson discovered the bath had not been cleaned, a really bad oversight.

Good suite, poor breakfast

Customer review rating 4.4/5

Kevin G. Families - 26/08/2019 Confirmed reviews ALL

We enjoyed visitng Rouen at night. The suite was spacious, clean and comfortable but the bathroom offered no privacy, and the window onto the internal courtyard didn't open, and had an ugly view anyway. The breakfast offered a very poor hot selection, just scrambled eggs and beans. I queried this and was told that was all there was. Of course, there were cold items which were nice enough, but every other Novotel breakfast I have had eaten offered better hot options like bacon and sausage, which were absolutley not available, despite replies from the management on Tripadvisor saying that they were provided. This was at 10 am. I would not book breakfast here again.

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