Was ok!

The carpets smelled and were dirty, The aircon had been turned off "for the winter" and we could not open a window as it was broken.

Hotel near the event location, close to the SEINE and a lot of restaurants in the corner City centre reachable within 20 min by walk. Rooms calm and well equipped. People at the reception very helpful.

Met expectations. Friendly and attentive staff. Very well organized regarding Covid19. Neat rooms with all necessary comfort. Spacious closed parking. An ideal location to explore the city and its immediate surroundings. The breakfast buffet was not very extensive but more than sufficiently varied and continuously replenished. The hotel is rather on the more expensive side but definitely recommended.

The receptionists were very kind and professional. We appreciated our "studio". Nice and cosy room. the bathroom with bath and shower was very clean. Having our preferred coffee and a bottle of water was a + The only minus was the hairdryer. It did not dry anything. That would have to be renewed. We also liked the location near the "quais" with the many restaurants and nice walk to the centre of the town.

Wonderful stay at Novotel Suites, Rouen. Great location and the room was perfect for our family of four group. The staff were especially friendly and helpful giving us great tips as to what to see and where to eat. This would definitely be on my list of places to return..

We are a family of 4 and have stayed at this hotel many times, always for just one night on our way back to the UK. Our stays have always been pleasant. However this time it was not so pleasant, for the following reasons: - the safe in the room had been closed so we couldn’t use it and when we told reception we were told it could not be fixed. - the shower was not as good as they usually are and the temp kept dropping - we were given a room that overlooked other apartments, in the past we have had a room that overlooks the river or the green. - we felt the hotel was getting ‘tired’ especially the corridors and rooms, it all felt gloomy. All in all these things are not overly important when staying for just 1 night, and probably wouldn’t stop us staying again in the future (for 1 night). We also appreciate that things will have been very tough for this hotel and others due to COVID.

It was a “welcome back home” experience.

Room was dusty

A very well organised hotel with really helpful and friendly staff

Nice hotell with parking area. Very nice staff. Quite good breakfast. Very good quality suites. Night time no disturbing noise. Good location. Reception open 24/7. Hotel have it's own deli. Rooms are very clean.

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

Good location of hotel with parking space in basement. No restaurant, only breakfast service. Outside breakfast area not too clean. Service from staff adequate. Quite a lot of noise from busy road next door to the hotel.

I choose this hotel because I was an Accor member. The location was good, although I preferred a nearer one. Room was big, with a beautiful view to river. Breakfast was ok. Ladies from the reception was very nice, helpful. I received only one voucher for welcome drink ( althought I usually received two) but they were very nice and offered two drinks.