Novotel Suites Rouen Normandie Hotel 4 stars

It was a “welcome back home” experience.

Room was dusty

A very well organised hotel with really helpful and friendly staff

Nice clean room with toilet separate from the bathing facilities (yay!). Friendly staff with a reasonable grasp of English (unfortunately still too uncommon in France). Points deducted for the underwhelming breakfast. Very little variety (no scrambled eggs or eggs of any sort, really? ). Also a tip (of the otherwise very helpful staff) when entering: don't say all parking spaces are occupied and then be instructed you can just use additional space that Novotel apparently can rent in the same parking garage (the "red" spaces). After a long (and hot) car journey you don't want to have an "o f#ck!" moment when it turns out it's actually a non issue.

Very impressed by your helpful and professional staff Breakfast was just perfect

OK Experience: Some staff friendly, others not as much Location at the edge of town - needed to walk-through a sketchy area before reaching the old town

I didn't/couldn't sleep, the room 404 was close to the elevator and so there was banging and clattering throughout my entire stay. Other than that all was okay.

Deluxe room with a panoramic view of the Seine it was not. Very misleading description. If floor one, or two for that matter, does not have the view then say that. Would happily have booked the smaller room. Staff very nice and the room was clean. Location close to the Seine was a bonus and Rouen is lovely.

Nice hotell with parking area. Very nice staff. Quite good breakfast. Very good quality suites. Night time no disturbing noise. Good location. Reception open 24/7. Hotel have it's own deli. Rooms are very clean.

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

Good location of hotel with parking space in basement. No restaurant, only breakfast service. Outside breakfast area not too clean. Service from staff adequate. Quite a lot of noise from busy road next door to the hotel.

I choose this hotel because I was an Accor member. The location was good, although I preferred a nearer one. Room was big, with a beautiful view to river. Breakfast was ok. Ladies from the reception was very nice, helpful. I received only one voucher for welcome drink ( althought I usually received two) but they were very nice and offered two drinks.

The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility

Nice hotel, easy to find, nice suite and a good breakfast.Only issue that stops a five star review is that on arrival we were told the car park was full so we'd have to find a space on the street to park. we were fortunate to find the last single space available for some distance. This hotel was booked on the premise that it offered parking so it was a significant disappointment.