Novotel Suites Rouen Normandie Hotel 4 stars

Lovely large family room for the price, and very friendly and helpful staff.

Great location, large family rooms, helpful staff, parking available, breakfast is well priced and the kids eat free.

Nice room

Generally speaking, I could have been satisfied about my stay in this hotel. Its location is convenient, the personnel is friendly and helpful and the garage is an appreciated extra. The room I got was quite large and confortable BUT no room cleaning was provided as a covid-19 measure. This remark does not mean that the sanitary measures must not be an essential concern! A couple of points are although not compatible with a Novotel standard: the bar is merged with the reception and no hot breakfast. Regarding to room cleaning and hot breakfast, I would like to say that I stayed in 9 different Accor hotels in July and the Novotel Rouen is the only one where I faced to those failures. Last point, may be the most important, the breakfast was served by only one young woman (occasionally assisted by a student). She was then in charge both to bring fresh products to the buffet, together with the removal and cleaning of dirty spots, without any hands disinfection or wearing of gloves. As everybody knows, all efforts made to clean hands, wear masks and maintain of social distances can be impaired by only one inadequate procedure.

Good hotel in nice location

Felt very welcome and all the Covid safety measures seemed considered and well implemented. Staff were very helpful with parking for our tall and long vehicle.

Everything here was cool and calm- the decor and the staff. It was all very well organised for safety with clean and clear instructions throughout.

It was very positive surprise. My room 516 was very well equipped. there was a mini kitchen corner. Fridge, plates, tea/coffee maker. Bed comfortable. And it was very spacious room with possibility to separate a sleeping from a social part.

Nice hotell with parking area. Very nice staff. Quite good breakfast. Very good quality suites. Night time no disturbing noise. Good location. Reception open 24/7. Hotel have it's own deli. Rooms are very clean.

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

Good location of hotel with parking space in basement. No restaurant, only breakfast service. Outside breakfast area not too clean. Service from staff adequate. Quite a lot of noise from busy road next door to the hotel.

I choose this hotel because I was an Accor member. The location was good, although I preferred a nearer one. Room was big, with a beautiful view to river. Breakfast was ok. Ladies from the reception was very nice, helpful. I received only one voucher for welcome drink ( althought I usually received two) but they were very nice and offered two drinks.

The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility

Nice hotel, easy to find, nice suite and a good breakfast.Only issue that stops a five star review is that on arrival we were told the car park was full so we'd have to find a space on the street to park. we were fortunate to find the last single space available for some distance. This hotel was booked on the premise that it offered parking so it was a significant disappointment.