ibis Styles Rouen Centre Cathedrale 3 stars

Dear CHARLES M., Thank you for taking the time to leave a review. We appreciate your feedback on the positive aspects of your stay, such as the great location and the quality of our breakfast and dining options. We're sorry to hear about the issues you experienced with the ineffective air conditioning and the quality of our facilities. Your feedback is valuable to us, and we take it seriously. We will work to address these concerns and make improvements to ensure a more comfortable and enjoyable experience for our guests in the future. Your comments help us identify areas that need attention, and we hope that you'll consider staying with us again in the future. We would love the opportunity to provide you with an even better experience. Thank you for choosing us for your stay. Kind regards Lambert KOUASSI K. Receptionist desk

Dear LUCY C., Thank you for your kind review! We're delighted that you found our staff friendly and helpful. We hope to see you again soon. Best regards, Audrey Pinot Receptionist

Dear J., First and foremost, we would like to express our gratitude for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your observations as they continuously help us strive for improvement. We are delighted to hear that you found our staff to be good, polite, and friendly. However, we deeply regret that your experience was marred by maintenance issues within our establishment. Your comments about the dusty soap dispenser, chipped and peeling paint, lack of bath towels, and the cleanliness of the headboard are concerning, and we sincerely apologize for these inconveniences. Please know that we take these matters very seriously, and we will take immediate steps to address these issues. A major renovation is already in the planning stages to enhance our hotel and bring it up to the standards of other Ibis properties you mentioned. We are also actively working on improving our maintenance and upkeep processes to prevent such issues from recurring in the future. We want to assure you of our commitment to delivering an exceptional experience for our guests, and we hope you will grant us another opportunity to welcome you under much improved conditions in the future. Thank you once again for your constructive feedback, and we look forward to the chance to provide you with a more satisfying experience on your next visit. Sincerely, PINOT Audrey Receptionist

Dear TRACEY M., Thank you for taking the time to tell us about your experience at the ibis Styles Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, marc reception