ibis Styles Rouen Centre Cathedrale 3 stars

Customer review rating (ALL Rating) 3.9/5 533 reviews

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9 Place De La Republique, 76000 ROUEN, France

Description

Hotel extras

  • In the historic heart of Rouen.

  • Unlimited WIFI and breakfast included.

  • Family and/or connecting rooms for up to 2 adults and 2 children

  • Rooms with a view of the Seine or the city

  • Green Key hotel (international sustainable tourism certificate)

Our accommodation(s)

Hotel location

ibis Styles Rouen Centre Cathedrale

9 Place De La Republique
76000 ROUEN
France

GPS:49.437454, 1.096183

Telephone
Fax +33 2 35 71 92 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Enjoy a varied buffet with a selection of gourmet products (including some Normandy products), our pastries or even a freshly squeezed orange juice! Sit back and start your day with energy and vitality.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  533 reviews

TripAdvisor Rating  2.6/5  17 reviews

Customer review rating 4.5/5

Philip D. Couples - Confirmed reviews ALL

Lovely hotel, lovely staff and perfectly situated for us.

Cher Philip D., Nous vous remercions sincèrement pour vos aimables paroles à l’égard de notre hôtel et de notre personnel. Nous sommes ravis d’apprendre que notre emplacement a répondu à vos attentes. Toute l’équipe s’efforce chaque jour d’offrir une expérience agréable et mémorable à nos clients, et vos commentaires sont une belle récompense pour nos efforts. Cordialement, Yoann, Réceptionniste de nuit

Customer review rating 4.0/5

Antony B. Solo - Confirmed reviews ALL

The rooms are small and vey plain. The bed was adequate but power sockets were located far away from the bed on different walls. There are no usb sockets. It is basic and very clean. And whilst dated well maintained. The staff were welcoming and helpful but at breakfast they are really stretched. The lift for six floors is tiny and only carries a maximum of tjeee people (barely with luggage. The breakfast is basic French but the dining area got overwhelmed Sunday morning. Having freshly squeezed orange juice in a budget hotel really raises the spirits. Overall a great stay for the price paid. I’d than the staff who make it friendly and welcoming. And .

Monsieur, Nous vous remercions beaucoup d’avoir pris le temps de partager votre expérience détaillée ! Nous sommes ravis que vous ayez apprécié l’accueil et le professionnalisme de notre équipe, ainsi que la propreté et l’entretien de l’hôtel. Vos remarques sur le bruit en soirée, la taille des chambres et de l’ascenseur, ainsi que sur le petit déjeuner sont bien notées : elles nous aident à réfléchir à des améliorations pour rendre le séjour encore plus agréable. Nous sommes également heureux que vous ayez apprécié l’attention de notre personnel, et nous ne manquerons pas de transmettre vos compliments à notre nouvelle recrue. Vos retours nous motivent à continuer à offrir un service humain et chaleureux. Au plaisir de vous accueillir à nouveau ! Bien cordialement, Audrey Réceptionniste

Customer review rating 3.5/5

John T. Couples - Confirmed reviews ALL

Beds were good. Place was clean.

Monsieur, On apprécie que vous ayez pris le temps de nous donner votre avis. Nous sommes ravis que vous ayez trouvé les lits confortables et l’hôtel propre. Concernant les réseaux, nous comprenons votre préférence pour des connexions sécurisées et nous faisons de notre mieux pour garantir un accès sûr et fiable. À très vite, pour vous offrir une expérience toujours plus confortable. Cordialement, Audrey Réceptionniste

Customer review rating 2.0/5

Stella S. Friends - Confirmed reviews ALL

A group of 4 of us (age range 59-62) who had booked single occupancy room for 1-3 Oct for an old friends reunion, received an email prior to our stay telling us that the lift was out of action and would hopefully be fixed soon. We had booked rooms with balconies which are on the 6th floor. When we arrived we were told that unfortunately the lift was still not working and we would have to use the stairs, which we did, several times a day throughout our stay. Neither of the two receptionists who greeted us on arrival suggested that we might wish to change rooms to a lower floor or offered to help us up the stairs with our bags, and there was no subsequent offer of help on checkout (despite there being plenty of staff available) I often stay in Ibis hotels as they are generally very dependable in terms of comfort etc but sadly I found this particular hotel fell short of the Ibis standards, mainly due to issues with the non functioning lift, but also around general room decor/comfort - the website is slightly misleading on both. The rooms were hot and airless as no air conditioning and it is impossible to have the balcony door open due to traffic noise. (Also the balcony door in room 65 does not lock) That said, hotel staff were perfectly pleasant and smiley and helpfully booked us a taxi for a trip we were going on Thurs 2 Oct. The breakfast was also very good. I look forward to hearing your response to this review.

Madam, Thank you for taking the time to share your comments regarding your recent stay with us. I sincerely apologize for the inconveniences caused by the elevator being out of service during your visit. We understand that this can significantly affect the overall experience, especially when staying on the upper floors. I appreciate your feedback regarding our team; it is concerning to learn that you did not receive the assistance you expected upon your arrival and during your departure. We will take your comments into consideration for staff training to improve our service. Regarding the conditions of the room, I regret that the decor and comfort did not meet your expectations. Your observations concerning the absence of air conditioning and the issues with the balcony door will be reviewed as we strive to ensure that our facilities meet the needs of our guests. I am pleased to hear that you enjoyed the breakfast and found our staff pleasant. Thank you once again for sharing your thoughts, and I hope to have the opportunity to welcome you back in the future. Sincerely, Sandra, Assistant Manager

Customer review rating 3.0/5

David G. Couples - Confirmed reviews ALL

The lift was out of order (they sent an email in advance) but it is a long way to the 6th floor. The hotel feels a bit tired and unloved. Nothing especially wrong but this one lacks something. Breakfast was fine. Location is good.

Monsieur, Nous tenons à vous remercier pour le partage de votre expérience au sein de notre établissement. Nous vous présentons nos sincères excuses pour l’inconvénient lié à la panne de l’ascenseur. Nous comprenons que l’accès à votre étage ait pu s’avérer difficile et vous remercions de votre compréhension. Nous nous réjouissons que le petit déjeuner et l’emplacement vous aient plu, et espérons avoir bientôt l’occasion de vous recevoir dans des circonstances plus confortables. Bien cordialement, Audrey Réceptionniste

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Other web-users rate our hotel

  • 280 reviews 8.3/10 Location
  • 441 reviews 4.1/10 Room
  • 337 reviews 9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 283 reviews 3.1/10 Comfort
  • 250 reviews 8.2/10 Breakfast
  • 154 reviews 1.6/10 Amenities
  • 122 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.