The Sebel Twin Towns Coolangatta 4 stars

Customer review rating (ALL Rating) 4.7/5 2,873 reviews

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The Sebel Twin Towns Coolangatta - Image 1
The Sebel Twin Towns Coolangatta - Image 2
The Sebel Twin Towns Coolangatta - Image 3
The Sebel Twin Towns Coolangatta - Image 4
Corner of Griffith and Stuart St, 4225 COOLANGATTA, Australia

Description

Hotel extras

  • Spend your day splashing around in either our outdoor, or indoor pool

  • Relax in our steam room or spa after a workout in our onsite gym

  • Our tennis courts and mini golf ensure a fun time for the whole family!

  • Perfectly positioned near an array of dining and shopping options

  • Cook up a storm using our onsite BBQ areas, perfect on a hot summers day

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin Room

Photo out of - Twin Room

Our Twin Rooms sleeps up to four guests with two queen beds and features wireless internet, microwave oven and tea and coffee making facilities, a private balcony to soak in the sun and daily servicing. Accessible rooms available on request.

  • Views:

    City View or Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View or Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Suite

Deluxe King Suite

Photo out of - Deluxe King Suite

Our Deluxe King Suites are designed for comfort. Featuring a separate living area to the bedroom and private balcony with views to the southeast. Rooms feature a microwave, tea and coffee making facilities, wireless internet and daily servicing.

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

The Sebel Twin Towns Coolangatta

Corner of Griffith and Stuart St
4225 COOLANGATTA
Australia

GPS:-28.16863, 153.543645

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 120 rooms
  • 5 rooms for people with reduced mobility
  • 120 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Thai
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Business

8 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Bicycles with children''s seats
  • Video game area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Indoor Pool

  • Covered
  • On site

Pool

  • Outside
  • On site

Gym

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room

Sports and leisure

Tennis Additional charge

  • Nearby

Tennis Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 1,300 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

SIGNATURES RESTAURANT

Photo out of - SIGNATURES RESTAURANT

Signatures Restaurant is located on the lobby level at Mantra Twin Towns. Offering a traditional buffet breakfast including bacon, sausages, eggs, hash browns, toast, fresh fruits, cereals, pancakes and pastries. *Accor Plus discounts are not available.

Cooking style
Other cooking style
Capacity
100
Accessibility
Accessible service
4225 Coolangatta, Australia
Telephone +61 7 5506 6600

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Other

Signatures Restaurant is located on the lobby level at Mantra Twin Towns. Offering a traditional buffet breakfast including bacon, sausages, eggs, hash browns, toast, fresh fruits, cereals, pancakes and pastries. *Accor Plus discounts are not available.

Signatures Lobby Bar is located on the lobby level at Mantra Twin Towns and opens from 4pm daily. For all your refreshing cold and hot beverages. *Accor Plus discounts are not available.

What better way to start your morning with a refreshing dip in either indoor or outdoor pool before you rejuvenate in the spa or steam room.

Located on the podium level of the Harbour Tower. The gym is open from  6am to 9pm daily.  Shoes and appropriate attire must be worn. Towels must be used and are available at Reception.

Create your dream wedding at The Sebel Twin Towns, make memories to last a life time at one of the best locations on the Gold Coast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,873 reviews

Customer review rating 5.0/5

Nancy M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review and for your kind words about your stay with us. We are delighted to hear that you found The Sebel clean, comfortable and ideally located, and that our entire team made you feel so welcome. It is especially lovely to know that you enjoyed your breakfasts and that our restaurant team went above and beyond to make your experience enjoyable. Your generous comments are a wonderful recognition of our team, and we will be sure to share your feedback with everyone. Knowing that you are looking forward to returning is the greatest compliment we could receive. We sincerely appreciate your loyalty as an ALL Accor Classic member and your perfect recommendation of The Sebel. We look forward to welcoming you back for another wonderful holiday. Warm regards, The Sebel Team

Customer review rating 4.0/5

Peter G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location when attending a show at Twin Towns RSL and that you had an overall good experience. It is also wonderful to know that you found our team welcoming and enjoyed the breakfast selection. We are sorry to hear that the cleanliness of your accommodation, particularly the shower, did not fully meet your expectations. We appreciate you bringing this to our attention, and your feedback will be shared with our housekeeping team for review. We also appreciate your feedback regarding the online booking process and are sorry that you experienced difficulty booking online. We will take this feedback into consideration as we continue to improve the guest experience. Thank you for your continued loyalty as an ALL Accor Classic member. We look forward to welcoming you back to The Sebel on your next visit to the area. Warm regards, The Sebel Team

Customer review rating 5.0/5

Carol H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review and for continuing to choose The Sebel for your stays with us. It is lovely to hear how much you enjoyed your room, the view and your breakfasts, and that attending Ahn Do added to such a memorable experience. We are especially grateful for your continued loyalty as an ALL Accor Classic member and delighted that you felt well recognised during your stay. Your kind comments about our team and the overall experience are greatly appreciated. We also sincerely apologise for the difficulty you experienced finding a luggage trolley on the morning of your departure. We understand how inconvenient this would have been, particularly when making multiple trips to your car. Your feedback has been noted and will be shared with our team so that we can look at how we can better assist guests with their luggage. It is wonderful to know that you enjoyed your meals and that you are looking forward to the revamped Chinese restaurant. We look forward to welcoming you and your husband back for many more enjoyable stays. Warm regards, The Sebel Team

Customer review rating 5.0/5

Beris M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for returning to The Sebel and for sharing your wonderful feedback with us. We are delighted to hear that you were impressed with our renovations and that you found our team so helpful throughout your stay. It is also fantastic to see your positive feedback across all areas of your experience, including your accommodation, cleanliness, breakfast and Wi-Fi. We sincerely appreciate your continued loyalty as an ALL Accor Classic member and your support with your recommendation. It is always a pleasure to welcome returning guests, and we look forward to having you stay with us again. Warm regards, The Sebel Team

Customer review rating 5.0/5

Lisa M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed your overnight stay and found the overall experience so enjoyable. It is fantastic to see that you were pleased with your accommodation, cleanliness, breakfast and our team. We are sorry to hear that the Wi-Fi experience did not meet your expectations, particularly regarding the ease of access and connection speed. We will bring your feedback to the attention of the Twin Towns Services Club team for their consideration. We sincerely appreciate your loyalty as an ALL Accor Classic member and your perfect recommendation of The Sebel. We look forward to welcoming you back for another comfortable stay. Warm regards, The Sebel Team

Dear Guest, Thank you for your wonderful review and for your kind words about your stay with us. We are delighted to hear that you found The Sebel clean, comfortable and ideally located, and that our entire team made you feel so welcome. It is especially lovely to know that you enjoyed your breakfasts and that our restaurant team went above and beyond to make your experience enjoyable. Your generous comments are a wonderful recognition of our team, and we will be sure to share your feedback with everyone. Knowing that you are looking forward to returning is the greatest compliment we could receive. We sincerely appreciate your loyalty as an ALL Accor Classic member and your perfect recommendation of The Sebel. We look forward to welcoming you back for another wonderful holiday. Warm regards, The Sebel Team

Customer review rating 4.0/5

Peter G. Couples - Confirmed reviews ALL

Overall our experience was good. Great Location to stay when attending a show at Twin Towns RSL

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location when attending a show at Twin Towns RSL and that you had an overall good experience. It is also wonderful to know that you found our team welcoming and enjoyed the breakfast selection. We are sorry to hear that the cleanliness of your accommodation, particularly the shower, did not fully meet your expectations. We appreciate you bringing this to our attention, and your feedback will be shared with our housekeeping team for review. We also appreciate your feedback regarding the online booking process and are sorry that you experienced difficulty booking online. We will take this feedback into consideration as we continue to improve the guest experience. Thank you for your continued loyalty as an ALL Accor Classic member. We look forward to welcoming you back to The Sebel on your next visit to the area. Warm regards, The Sebel Team

Customer review rating 5.0/5

Carol H. Couples - Confirmed reviews ALL

We loved the room, loved the view. Loved the breakfasts. We also saw Ahn Do last Thursday, so that added to the overall magical experience.

Dear Guest, Thank you for your wonderful review and for continuing to choose The Sebel for your stays with us. It is lovely to hear how much you enjoyed your room, the view and your breakfasts, and that attending Ahn Do added to such a memorable experience. We are especially grateful for your continued loyalty as an ALL Accor Classic member and delighted that you felt well recognised during your stay. Your kind comments about our team and the overall experience are greatly appreciated. We also sincerely apologise for the difficulty you experienced finding a luggage trolley on the morning of your departure. We understand how inconvenient this would have been, particularly when making multiple trips to your car. Your feedback has been noted and will be shared with our team so that we can look at how we can better assist guests with their luggage. It is wonderful to know that you enjoyed your meals and that you are looking forward to the revamped Chinese restaurant. We look forward to welcoming you and your husband back for many more enjoyable stays. Warm regards, The Sebel Team

Customer review rating 5.0/5

Beris M. Solo - Confirmed reviews ALL

Staff were very helpful.

Dear Guest, Thank you for returning to The Sebel and for sharing your wonderful feedback with us. We are delighted to hear that you were impressed with our renovations and that you found our team so helpful throughout your stay. It is also fantastic to see your positive feedback across all areas of your experience, including your accommodation, cleanliness, breakfast and Wi-Fi. We sincerely appreciate your continued loyalty as an ALL Accor Classic member and your support with your recommendation. It is always a pleasure to welcome returning guests, and we look forward to having you stay with us again. Warm regards, The Sebel Team

Customer review rating 5.0/5

Lisa M. Couples - Confirmed reviews ALL

We had a lovely overnight stay and enjoyed the whole experience

Dear Guest, Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed your overnight stay and found the overall experience so enjoyable. It is fantastic to see that you were pleased with your accommodation, cleanliness, breakfast and our team. We are sorry to hear that the Wi-Fi experience did not meet your expectations, particularly regarding the ease of access and connection speed. We will bring your feedback to the attention of the Twin Towns Services Club team for their consideration. We sincerely appreciate your loyalty as an ALL Accor Classic member and your perfect recommendation of The Sebel. We look forward to welcoming you back for another comfortable stay. Warm regards, The Sebel Team

Customer review rating 4.5/5

Barry &. C. D. Couples - Confirmed reviews ALL

Was very pleasant

Dear C. and Barry, Thank you for choosing to stay at The Sebel Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Sebel Twin Towns

Customer review rating 4.0/5

Kathy G. Friends - Confirmed reviews ALL

Very good. But forgot to mention that the TV in Room 303 seems to be dying. You might like to check it out if not already done. Thankyou

Dear Kathy, Thank you for choosing to stay at The Sebel Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Sebel Twin Towns

Customer review rating 4.5/5

Dawn Y. Families - Confirmed reviews ALL

The location is excellent for venturing out and about being central to everything and the covered walkway to Twin Towns Services Club is ideal. Ease of parking is a bonus.

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Mantra Twin Towns Resort

Customer review rating 4.5/5

Lorraine G. Couples - Confirmed reviews ALL

Well sized room that was comfortable and clean. Balcony was also well sized and we had a view of the ocean

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Sebel Twin Towns Resort

Customer review rating 5.0/5

Stephen F. Couples - Confirmed reviews ALL

A comfortable stay in a very convenient location. Very friendly staff.

Dear Guest, Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We’re delighted to hear you enjoyed your stay. Your kind feedback is greatly appreciated and means a lot to our team. We hope to have the pleasure of welcoming you back again soon. Warm regards, Sebel Twin Towns Resort

Customer review rating 5.0/5

Narelle H. Couples - Confirmed reviews ALL

very relaxing

Dear Guest, Thank you for your wonderful 100/100 review. We are delighted to hear that you enjoyed our well-located property and had a very relaxing stay with us. It is fantastic to know that you were pleased with your accommodation, cleanliness, breakfast, and the service provided by our team. We also appreciate you choosing to stay with us through the Accor ALL App and thank you for being a valued ALL Accor Classic member. We look forward to welcoming you back to The Sebel Twin Towns Coolangatta for another relaxing stay. The Sebel Team

Customer review rating 3.5/5

Mark S. Couples - Confirmed reviews ALL

Stay was ok , room very ligt , Comfortable

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at The Sebel Twin Towns. We are pleased to hear that you found your room comfortable, bright and clean, and that you were happy with the breakfast and service provided by our team. We also appreciate you being a Classic member of the ALL Accor loyalty programme and thank you for your continued support. We sincerely apologise for the inconvenience caused by the issue with your booking payment confirmation shortly before arrival. We understand how concerning this would have been and appreciate your understanding. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with an even more seamless experience. The Sebel Team

Customer review rating 4.5/5

Colwyn R. Couples - Confirmed reviews ALL

Great location could even see the whales from bed, very safe pack the car no need to go back

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Sebel Twin Towns Resort

Customer review rating 5.0/5

Marcus E. Solo - Confirmed reviews ALL

I stayed at The Sebel as an extra night during a long weekend down the coast and was genuinely blown away by the experience. The room was fantastic and much more spacious than I expected, which made the stay extremely comfortable. A special mention to Matthew, Assistant Manager, who went above and beyond throughout my stay. It was lovely to be personally greeted by one of the managers, and I really appreciated the attention and care throughout my stay. I was also very grateful to be offered a late checkout without even having to ask for it. I was more than happy to have the extra time, and that thoughtful gesture really stood out to me. I would also like to mention Miriam at Seasons Restaurant, who was lovely and welcoming. The combination of the spacious room, genuine service and attention to detail made this an excellent stay. What started as an extra night on my weekend away ended up being one of the highlights, and I would happily stay at The Sebel again.

Dear Marcus, Thank you for choosing to stay at The Sebel Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. we will definitely mention your special shout outs to both Matthew and Miriam as they are well deserved praises. Regards, Sebel Twin Towns

Customer review rating 5.0/5

Leanne M. Couples - Confirmed reviews ALL

We love staying at the Sebel Twin Towns. The staff are great. Location is perfect and the rooms are always fresh and clean.

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Sebel Twin Towns Resort

Customer review rating 5.0/5

Sandra Y. Couples - Confirmed reviews ALL

We only stayed one night, the location, staff and cleanliness of room was great. The best part was the amazing breakfast.

Dear Guest, Thank you, Sandra, for taking the time to share your wonderful feedback following your stay at The Sebel Twin Towns. We are delighted to hear that you enjoyed our convenient location, clean accommodation and friendly service from our team. It is especially pleasing to know that you enjoyed the breakfast and considered it the best part of your stay. We will certainly pass your kind comments regarding breakfast on to the Signatures team. As a Classic ALL Accor member, we also sincerely appreciate your loyalty and your continued support of Accor. It is wonderful to know that you had such a positive experience with us and that you would recommend The Sebel to others. We hope to have the pleasure of welcoming you back for a longer stay in the future. The Sebel Team

Customer review rating 5.0/5

Marie M. Solo - Confirmed reviews ALL

Well located. Great carpark

Dear Marie, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Sebel Twin Towns Resort

Customer review rating 4.5/5

Debra D. Families - Confirmed reviews ALL

Enjoyable 2 nights able to walk everywhere

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Mantra Twin Towns Resort

Customer review rating 4.5/5

Kevin G. Couples - Confirmed reviews ALL

Enjoyable stall, Easy check in, secure parking and wide choice on buffet breakfast.

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Sebel Twin Towns Resort

Customer review rating 2.0/5

Sue F. Families - Confirmed reviews ALL

I have stayed at the Sebel a few times now and I must say this last time was very disappointing. We were given the keys to our room and we arrived very late that evening around 8 pm to find the floor dirty and the previous occupants drinks half drunk drinks was still in the fridge. We didn’t have any details to wash up with or sponges. I notified reception the next morning and they apologised and I asked if we could have some extra towels and the tea towels. We then went out and my father took ill so we then had to do a mercy dash back to Brisbane but by the time we got back to our room that evening, the towels were throwing on the sink in the bathroom, not even folded just a pile of towels considering we were paying $500 a night for this room and we were there for three nights, I find it really unacceptable. Clearly the complaint got back to the cleaners and they did not appreciate the feedback. We’ve stayed on numerous occasions as I bring my elderly parents down to see shows at Twin Towns and having the accommodation attached makes it very easy for me to get them to the show unfortunately I don’t think I would stay there again.

Hi there Sue, Thank you for taking the time to share your feedback, and especially for being a returning guest. We’re genuinely sorry that this stay fell so far short of the experience you’ve had with us previously. Arriving late to find the room had not been properly cleaned, with drinks left in the fridge, was unacceptable. We’re also sorry that the towels you requested were left in an untidy manner. This is not the standard of care we expect from our team. We’re particularly sorry this happened during what became a difficult time for your family with your father becoming unwell. We hope he is doing better. We truly value your repeat visits, particularly as you’ve chosen us for the convenience of bringing your elderly parents to Twin Towns. We would love the opportunity to welcome you back and restore your confidence in us. Sincerely, Mantra Twin Towns

Other web-users rate our hotel

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  • 1,203 reviews 9.6/10 Breakfast
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