The Sebel Twin Towns Coolangatta 4 stars

Customer review rating (ALL Rating) 4.6/5 3,199 reviews

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Description

Hotel extras

  • Spend your day splashing around in either our outdoor, or indoor pool

  • Relax in our steam room or spa after a workout in our onsite gym

  • Our tennis courts and mini golf ensure a fun time for the whole family!

  • Perfectly positioned near an array of dining and shopping options

  • Cook up a storm using our onsite BBQ areas, perfect on a hot summers day

Our accommodation(s)

Hotel location

The Sebel Twin Towns Coolangatta

Corner of Griffith and Stuart St
4225 COOLANGATTA
Australia

GPS:-28.16863, 153.543645

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SIGNATURES RESTAURANT

Signatures Restaurant is located on the lobby level at Mantra Twin Towns. Offering a traditional buffet breakfast including bacon, sausages, eggs, hash browns, toast, fresh fruits, cereals, pancakes and pastries. *Accor Plus discounts are not available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,199 reviews

Customer review rating 5.0/5

T. C. T. J. Business - Confirmed reviews ALL

Check in staff were great

Dear T., Thanks so much for your lovely review. We really appreciate you taking the time to share your experience, and we’re delighted to hear you had such a great stay with us. We hope to see you back again soon! Warm regards, The Sebel Twin Towns

Customer review rating 5.0/5

Brendan W. Families - Confirmed reviews ALL

Wonderful views, great facilities, everything you need to have a perfect holiday!

Dear Brendan, Thanks so much for your lovely review. We really appreciate you taking the time to share your experience, and we’re delighted to hear you had such a great stay with us. We hope to see you back again soon! Warm regards, The Sebel Twin Towns

Customer review rating 4.0/5

Jackie M. Couples - Confirmed reviews ALL

We were supposed to be staying both our 2 children but it ended up being just us 2 adults. We did get a room near other families as expected. Last time when it was only booked for 2 adults we got a lovely room on a higher floor with an ocean view. This time we were on the first floor facing the lobby roof.

Dear Jackie, Thanks so much for your lovely review. We really appreciate you taking the time to share your experience, and we’re delighted to hear you had such a great stay with us. We hope to see you back again soon! Warm regards, The Sebel Twin Towns

Customer review rating 1.5/5

Tracey T. Business - Confirmed reviews ALL

I stayed here for a work trip and made the booking through another platform, however, in the booking confirmation, it advised that payment would be managed by the hotel itself. Towards the end of my stay I went to reception to inquire about the invoice. The man at the counter, upon seeing that I had not booked directly to the hotel then proceeded to speak very rudely with me that he could not issue an invoice as it was booked through another platform. He spoke in a raised voice and was very condescending, that I should book through the hotel directly and that those platforms take their own fees. It made me feel attacked and very uncomfortable. When he finally gave me a chance to speak, I mentioned that I saw only booking confirmation that payment was taken by the hotel directly, he said I must’ve been wrong and he could not do anything. This encounter honestly ruined the whole stay. I think his name was Matt, it happened around dinner time. He is not suitable to be in a customer facing position, if this is how he treats people. I even went back to the booking platform and tried to request an invoice, which connected directly to the hotel, and although they said they would send one through, I have yet to receive anything. If you require an invoice and have not booked directly with the platform, I would not recommend staying here. Otherwise, the rest of the staff were absolutely lovely and I had a pleasant stay.

Customer review rating 5.0/5

Daniel A. Families - Confirmed reviews ALL

Loved the ability to walk around to restaurants and pools etc under cover, gave it a community feel.

Dear Daniel, Thanks so much for your lovely review. We really appreciate you taking the time to share your experience, and we’re delighted to hear you had such a great stay with us. We hope to see you back again soon! Warm regards, The Sebel Twin Towns

Other web-users rate our hotel

  • 1,174 reviews 9.6/10 Location
  • 1,776 reviews 8.8/10 Room
  • 1,368 reviews 8.5/10 Service
  • 24 reviews 5.8/10 WiFi
  • 1,264 reviews 9.6/10 Breakfast
  • 582 reviews 8.2/10 Cleanliness
  • 284 reviews 9.1/10 Vibe
  • 45 reviews 3.6/10 Bar

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