Mondrian Gold Coast 5 stars

Customer review rating (ALL Rating) 4.1/5 1,070 reviews

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3 First Avenue, 4220 Burleigh Heads, Australia

Description

Hotel extras

  • Submerge in a coastal dreamscape. Discover the barefoot rhythm of Burleigh Beach.

  • Relish coastal Italian cuisine, fresh surf to plate seafood in Haven, drinks at the Pool Club.

  • Ciel Spa is a dynamic wellness retreat featuring biohacking technology and holistic therapies.

  • Experience sun-drenched beach houses, suites, and studios, where design meets natural beauty.

  • Discover a world of unique venues that redefine how you meet, gather, and celebrate.

Our accommodation(s)

Hotel location

Mondrian Gold Coast

3 First Avenue
4220 Burleigh Heads
Australia

GPS:-28.08566, 153.45017

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,070 reviews

Customer review rating 1.5/5

Courtney S. Friends - Confirmed reviews ALL

Overall, very underwhelming experience. The hotel is extremely overpriced for what it is. The rooms are nice but we booked a 2-bed room and it turned out to be interconnecting rooms, which was an awkward set up for 2 friends having a girls weekend away. Also, the room online called “sunset view” room had a view of nothing but suburbia and construction, despite the photos online showing the ocean and hinterland. It’s very misleading marketing. We checked in (reception area is tiny, crowded and uncomfortable) and then had to wait at least 5 minutes to get up the lifts, only to find out our key didn’t work for the room. We went back downstairs, had to wait in line again, got new keys, waited for the lifts and went upstairs again, only to find the keys still didn’t work for the room. After going downstairs again, we got told an engineer would come up to the room and we were told to go up to the floor and wait. 30 minutes later we finally got into the room! Staff couldn’t have cared less - there was zero urgency or recognition that guests paying $1700 a night were waiting around to get into the room. When we finally got into the room, we looked to order a bottle of wine from room service to enjoy a drink, only to find there is no wine on the room service menu (except a few bottles of champagne, one of which is $700). Options in the mini bar are very limited and unappealing, with only one wine option (Sauvignon Blanc). Instead, we went down to the pool bar. Pool is very underwhelming with very limited seating. Menu options at the pool are also extremely limited. We had pre-booked a beach bungalow for the next morning. When we called concierge that morning to ask where to go, they said come downstairs when you’re ready. When we got downstairs, they told us they didn’t know anything about it and it wasn’t set up or ready. The team seemed pretty uninterested and service was totally lacking. Once they finally got it sorted, the bungalow was a nice experience. Overall, the hotel has nice enough rooms (despite the misleading marketing online) but the reception and lift area is a nightmare. Service standards are nowhere near what they should be, particularly given the price of the hotel. Would not stay again as it’s simply not worth the money. Would not recommend to others.

Dear Courtney, Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Gold Coast. I sincerely apologize for the inconveniences you encountered during your visit, as your experience does not reflect the high standards we strive to uphold. I understand your disappointment regarding the room configuration and the view not meeting your expectations. We appreciate your comments on the accuracy of our marketing materials, and I assure you that we will review this aspect to ensure clarity for future guests. I regret the check-in challenges you faced, including the delay with your room keys. Your feedback regarding our reception and lift area is noted, and I will ensure that this is addressed with our team. Additionally, I understand your frustrations with the limited options available for wine and dining. We continuously look for ways to enhance our offerings and your remarks will be taken into consideration. I appreciate your positive note on the beach bungalow experience and will share this with our team. Thank you again for your insights, as they are invaluable for our improvement. Best regards, Mondrian Gold Coast

Customer review rating 5.0/5

Danielle T. Friends - Confirmed reviews ALL

Great location awesome amenties and hotel room

Dear Danielle, Thank you for your kind words regarding our location, amenities, and hotel room. We are delighted to hear that you had an enjoyable experience at Mondrian Gold Coast. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mondrian Gold Coast

Customer review rating 5.0/5

Mitch P. Solo - Confirmed reviews ALL

The staff are always welcoming and helpful, and they accommodate requests.

Dear Mitch, Thank you for your kind feedback. We are delighted to hear that you had a comfortable stay and appreciated our welcoming staff. Your positive remarks will be shared with the team, as they strive to provide excellent service. Best wishes, Mondrian Gold Coast

Customer review rating 5.0/5

Adam Y. Couples - Confirmed reviews ALL

Easy

Dear Adam, Thank you for your positive feedback. We are delighted to hear that you enjoyed the beautiful Burleigh area and found your experience to be easy. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Kind regards, Mondrian Gold Coast

Customer review rating 3.5/5

Anna L. Couples - Confirmed reviews ALL

Hi team, I recently stayed at Mondrian Gold Coast in room 1606 from 18–19 April (Reservation: QGRPBVTP) and wanted to share some feedback. Firstly, the room was beautiful and we really enjoyed our second stay with you. I did want to provide some feedback regarding service, as it impacted our experience in a couple of areas. Ordering an ice bucket through room service took quite a long time, around 40 minutes, which gave the impression the hotel may have been a bit understaffed. We also experienced similar delays at Haven Pool Lounge, where drinks were taking quite a while to come out. A number of our friends who were with us mentioned the same, including one who had booked a cabana for a birthday. I want to emphasise that this is not a reflection of the staff themselves. Everyone we interacted with was friendly and doing their best. In particular, Larissa, the Haven manager, was fantastic, she was very helpful, approachable, and clearly tried to make up for the delays. Overall, the feedback is more around staffing levels, especially considering the standard Mondrian is known for. With a bit more support during busy periods, the experience would be exceptional. Thank you again for a lovely stay, we look forward to returning. Kind regards, Anna L.

Dear Anna, Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Gold Coast. We are pleased to hear that you enjoyed the beautiful room and facilities, particularly the Haven Pool Lounge. However, we sincerely apologize for the delays you experienced with room service and at the Haven Pool Lounge. Your comments regarding staffing levels during busy periods have been noted, and we appreciate your understanding regarding the challenges faced by our team. It is gratifying to know that you found our staff to be friendly and accommodating, and I will certainly pass on your kind words to Larissa for her exceptional service. We strive to maintain the high standards that our guests expect, and your insights will help us in our continuous efforts to enhance the guest experience. Thank you once again for your feedback, and we look forward to welcoming you back in the future. Best regards, Mondrian Gold Coast

Other web-users rate our hotel

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  • 188 reviews 6.2/10 Pool

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