Mondrian Gold Coast 5 stars

Customer review rating (ALL Rating) 4.0/5 868 reviews

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3 First Avenue, 4220 Burleigh Heads, Australia

Description

Hotel extras

  • Submerge in a coastal dreamscape. Discover the barefoot rhythm of Burleigh Beach.

  • Relish coastal Italian cuisine, fresh surf to plate seafood in Haven, drinks at the Pool Club.

  • Ciel Spa is a dynamic wellness retreat featuring biohacking technology and holistic therapies.

  • Experience sun-drenched beach houses, suites, and studios, where design meets natural beauty.

  • Discover a world of unique venues that redefine how you meet, gather, and celebrate.

Our accommodation(s)

Hotel location

Mondrian Gold Coast

3 First Avenue
4220 Burleigh Heads
Australia

GPS:-28.08566, 153.45017

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  868 reviews

Customer review rating 2.0/5

Keith E. T. Couples - Confirmed reviews ALL

I am writing to express my disappointment regarding the servicing of my room during my current stay. Despite requesting room servicing on three separate occasions, the service was not carried out. For a hotel of your reputation and standard, this is extremely unexpected and has left me quite dissatisfied with the experience. I chose your property expecting a high level of attentiveness and guest care, and I trust that this matter will be taken seriously. I would appreciate it if you could look into what went wrong and ensure that my room is properly serviced as soon as possible. Additionally, I would welcome any gesture of goodwill to reflect the inconvenience caused. Thank you for your attention. I look forward to your prompt response and a resolution.

Dear Keith E. T., Thank you for taking the time to share your feedback regarding your recent stay with us. I am genuinely sorry to learn about the challenges you encountered concerning the servicing of your room. It is our priority to provide a high standard of cleanliness and attentiveness, and I regret that we did not meet your expectations in this instance. I understand how disappointing it can be when service does not align with the reputation we strive to uphold. Your comments have been duly noted, and I assure you that we will investigate this matter to prevent similar occurrences in the future. We value your feedback as it plays a crucial role in our continuous improvement. We have attempted to reach out to you this evening via mobile and email to pro-actively assist - kindly reach out at your convenience and we will ensure an elevated experience. Best regards, Mondrian Gold Coast

Customer review rating 4.5/5

Courtney J. Couples - Confirmed reviews ALL

We stayed for our anniversary in the ocean view room and the whole stay was stunning. The room was so beautiful, the coffee and breakfast at Lito was delicious. We'd happily stay again. My only comment is that it would be great to have to coffee in a ceramic mug in the room - for the feel of it but particularly for the environment.

Dear Ms J., Thank you for your kind words regarding your recent anniversary stay with us. We are delighted to hear that you enjoyed the ocean view room and found our dining options at Lito to be delightful. Your feedback about the coffee service is appreciated, and we recognize the importance of environmentally friendly practices. We will certainly consider your suggestion as we continuously strive to enhance our guest experience. Best Regards, Mondrian Gold Coast

Customer review rating 3.5/5

Olga A. Business - Confirmed reviews ALL

for a 5 star hotel the location only would suit those that just wanted to have beach access. - the halls are very dark and the resturants & event rooms are extremely loud due to lack of noise reduction facilites

Dear Olga, Thank you for sharing your thoughts regarding your recent stay. We regret that our location and the ambiance in certain areas did not meet your expectations. Your feedback is valuable, and we will take it into consideration for future improvements. Best regards, Mondrian Gold Coast

Customer review rating 5.0/5

Robert N. Couples - Confirmed reviews ALL

Needed a break from work, super glad to find Mondrian. Staff attentive and helpful. Had a flight cancel, requested an extra night in same room, Raquel sorted promptly without fuss. Both restaurants exceptional breakfast, lunch and dinner.

Dear Robert, Thank you for your delightful feedback. We are pleased to hear that our team, especially Raquel, contributed to your enjoyable stay. Your appreciation for our dining options is also greatly valued. We look forward to welcoming you back for another exceptional experience. Best regards, Mondrian Gold Coast

Customer review rating 2.5/5

Brendan O. Couples - Confirmed reviews ALL

Something in my own backyard was quite exicted to stay here. Unfortunately, the experience felt somewhat lacking and, at times, rookieish particularly given the price point. For the dollars spent, the overall delivery did not meet expectations. For example, having to queue 30 minutes for breakfast felt disorganised, and dinner being unavailable (despite being told at check-in it would be available) was disappointing. Fortunately, I had booked an alternative 30 days in advance otherwise it would have been a significant inconvenience. There seems to be a lot of movement operationally, and while the venue is currently on trend, I do think consistency and execution will impact longterm profitability and reputation. There are other venues offering stronger value at a similar price point. I genuinely wish you well but I believe some operational refinement is needed to match the positioning and pricing. All the best and good luck

Dear Brendan, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights and genuinely regret that your experience did not meet the standards we strive to uphold at Mondrian Gold Coast. We acknowledge your concerns regarding the lighting and the breakfast queue. We continuously evaluate our services and facilities, and your comments will be taken into consideration as we seek to enhance our overall guest experience. We understand that waiting times can be frustrating and are committed to improving our dining operations to provide a seamless experience. Regarding dinner availability, we apologize for any miscommunication during your check-in and appreciate your understanding in securing alternative arrangements. Your observations about operational consistency are valuable, and we will reflect on them as we work towards refining our offerings. Thank you once again for your feedback, and we wish you all the best. Sincerely, Mondrian Gold Coast

Other web-users rate our hotel

  • 306 reviews 9/10 Location
  • 588 reviews 8.2/10 Room
  • 685 reviews 6.5/10 Service
  • 5 reviews 10/10 WiFi
  • 301 reviews 8.1/10 Vibe
  • 271 reviews 6.8/10 Food
  • 151 reviews 5.7/10 Pool
  • 127 reviews 5.1/10 Value

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