Sky house was an amazing room, view impeccable, all food and service was top class and everyone was very helpful to make our stay memorable and easy. Thank you.

Last year November 1st we spent our honeymoon there which inspired us to stay again for our anniversary this past weekend. And let me say from the staff interactions, the thoughtfulness. Attention to detail, quality of food. Everything was amazing. We’ll be making this a yearly occurrence. Thank you for everything Burleigh team.

Hi it was good but we found the room and hallway too dark and we had a lot of people coming in and out of the room to clean, turn down and the mini bar which seemed too much. Staff were very nice. Room was beautiful. View was amazing.

Our room overlooked yet another construction site. Hallways so dark you need a torch. Long waits for lifts . No foyer to meet up with friends and enjoy time to catch-up .

good location. amazing design and lovely facilities. good food but terrible service.

We sat ahead for 8 nights and enjoyed every minute. The hotel was within walking distance to local shops, coffee shops, restaurants, the beach and National Park. The staff were friendly as we came and went throughout the day, always welcoming us back with a friendly smile or comment. Our corner room was all we needed, had great views and the balcony caught the sun in the morning. Amenities were frequently refreshed throughout our stay. Look forward to returning the next time we are in. Burleigh Heads.

We were genuinely excited to visit your property, but unfortunately, that excitement quickly turned into disappointment. From the moment we arrived, the experience fell well short of expectations. The check-in process was unwelcoming, with staff appearing more interested in checking their nails than acknowledging or greeting guests. Not a great first impression. Despite upgrading to a suite, the room was surprisingly small, and the bathroom design left a lot to be desired. More concerning was the fact that there were sharp pins protruding from the edges of the carpet. When I raised this with staff, I was casually told it was a "common thing". Hardly a reassuring response to a potential safety hazard. The television didn't work, and when we contacted the technical team on Saturday, we were told we'd have to wait until Monday for someone to fix it. Room service was another disappointment. We waited an hour and a half for two overpriced burgers, which eventually arrived cold. After chasing up our order, we were offered a 50% discount, which we initially appreciated. However, that goodwill quickly disappeared when we met another guest in the lift who had experienced similar delays and had also been offered the same discount. They had decided to walk down the road to Betty's Burgers instead. It certainly gave us the impression that poor room service and compensatory discounts were more routine than exceptional. Finally, we visited the pool deck, only to be shocked to discover mouldy fruit sitting in the Moët bowls. For a property positioning itself as a premium experience, this was simply unacceptable. **The location and views are fantastic, but a great view doesn't make up for poor service, disappointing facilities and a lack of attention to detail.** Hospitality is ultimately about how you make guests feel, and unfortunately, we felt neither welcomed nor valued. A beautiful property with enormous potential, let down by an experience that simply didn't match its positioning or price. **We won't be returning.**

The staff were excellent, the room was amazing!! Dining was excellent!

The rooms are great - I had a corner room on 18th floor - has amazing views. The service in the restaurants needs improvement. The worst thing is the billing system. First wouldn’t print out an itemized receipt. Wanted to read out items making it hard to work out what they were referring to. Then found there were multiple charges added to my room that I hadn’t consumed. There seemed to be no acknowledgment of the things I had pre paid for . ( breakfast) and it was a laborious process to get this removed. Other diners meals added to my bill. Total shambles

Service in nearly all restaurants was slow, but apart from that lovely

Modern hotel, great rooms however teething problems / not yet 5 star service. Friendly staff but under staffed in areas like house keeping / servicing and bar/ pool areas.

All staff were very rude and dismissive besides from day spa staff and one lovely lady one day at breakfast and dinner

The room itself is fantastic and the location is great however the service procedures really need to be reviewed. Our first day it took 45 minutes for my husband’s steak to out at LiTo for lunch. We were dining at 2pm and were surrounded by empty tables. Our room service was forgotten twice. Once for breakfast, and then again at dinner. When the dinner room service finally arrived (we ordered at 5:30pm in anticipation of eating at 6:30pm…it arrived at 7:30pm) it was cold and inedible. We sent it back and it was remade for us. So we didn’t eat until after 8pm. Overall it was extremely disappointing.

We had the most amazing 2 night getaway to start our honeymoon. Over looking the beautiful Burleigh coastline, everything was smooth from checkin, to getting us some vases for our wedding flowers to a peaceful morning utilising the magnesium pools. The Mondrian was the perfect place to unwind and truely relax after a massive couple of weeks. Every staff member we interacted was lovely. Would recommend to anyone looking to have a weekend getaway or to treat yourself to a boujee staycay. We will definitely be returning.

Specacular rooms and view. Amazing service.

From the moment we arrived, the service was abrupt if that at all. We struggled to catch anyone's eye to be able to order coffee from the lobby, we didn't experience a welcoming environment and the staff we rude and unwilling to help with any small request, let alone actual costumer service. I left really disappointed. Would not recommend.

A relaxing stay made more enjoyable by the friendly staff.

Room was comfortable enough (Studio Ocean King XL), but if this is XL - then I'd hate to think how small a standard room might be. Views are phenomenal (but come at a premium price), and location is excellent (right near The Pav, Tropic, Rick Shores, etc.) and all Burleigh has to offer. However, service consistently fell short yet again (same as previous stay). I only had two interactions with staff, but neither was positive. At check in, I requested a 30 minute late checkout until 11:30am (I'm a Platinum Accor+ Explorer member, so I'm entitled to up to a 4pm late checkout) - and although it was granted, I was made to feel like it was inconvenient and they don't normally allow it. My status was never recognised in any way. My second interaction was ordering room service at 10:15am for breakfast. I was told it would be up in 30 minutes. About 50 minutes later, I called asking where it was... the order had been forgotten, but they said they would prepare the meal and send it up immediately. Waited another 15 minutes. It never came, and I had to depart for the airport... so left hungry after more than an hour waiting for food. Finally, I dropped my keys at the front desk (with the room number on the pouch) on departure, and asked them to check me out and email me the invoice. Neither occurred (I realised about an hour later at the airport), so had to check myself out online and request an invoice online. One other small gripe: light switches are almost impossible to figure out without climbing out of bed, turning on the torch on your phone and getting down on your knees to figure out what button does what. And the night light leaves a bright light on in the hallway. Otherwise rooms are very comfortable and well thought out, and finally, a hotel that maintains a great minibar with lots of good options (I'm so sick of other "chain" hotels removing stocked minibars from the rooms). Bath robes and amenities are also all very good. Pillows are great. Bed is super comfortable. I feel like this hotel invested so heavily upfront in getting the design and in-room amenities right, but then forgot about hiring experienced, customer-oriented staff and a top-tier service team. A real pity. Could be the best hotel on the Gold Coast if it was able to consistently deliver reasonable service standards.

Location and hotel design is superb but the food and service at haven and by the pool needs great improvement. Staff need better training in creating a luxurious and considerate stay for guests in general and particularly by the pool and at haven.