Mondrian Gold Coast 5 stars

Customer review rating (ALL Rating) 4.0/5 873 reviews

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3 First Avenue, 4220 Burleigh Heads, Australia

Description

Hotel extras

  • Submerge in a coastal dreamscape. Discover the barefoot rhythm of Burleigh Beach.

  • Relish coastal Italian cuisine, fresh surf to plate seafood in Haven, drinks at the Pool Club.

  • Ciel Spa is a dynamic wellness retreat featuring biohacking technology and holistic therapies.

  • Experience sun-drenched beach houses, suites, and studios, where design meets natural beauty.

  • Discover a world of unique venues that redefine how you meet, gather, and celebrate.

Our accommodation(s)

Hotel location

Mondrian Gold Coast

3 First Avenue
4220 Burleigh Heads
Australia

GPS:-28.08566, 153.45017

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  873 reviews

Customer review rating 4.0/5

Musa H. Business - Confirmed reviews ALL

The hotel is very modern, with state of the art technology. The rooms are immaculate with incredible views of the coastline. It's situated near the end of the beach near the headlands, which is an area of immense natural beauty. The Haven restaurant on level 3 has a small but very good menu, in fact all the food was good in both restaurants, and breakfast in Lito was superb. My only small criticism would be that the in room dining menu is quite limited compared to other 5 star properties. We stayed in a 2 bed beach house for 5 nights, which was the largest we've ever seen, really the most impressive hotel room you'll ever experience at this price point. We then extended our stay and moved to a 1bed suite on a higher floor, which was far smaller, but had such a good view from the balcony we didn't want to leave. The pool/bar on level 3 was nice, with a good range of beers on tap, and friendly staff who go out of their way to accommodate. The front desk staff are very efficient and helpful, but the desk is small, which can lead to a bit of congestion at times, but that is not their fault. I've rated this 8/10, and it would have been 9/10, but one incident has lead me to remove a point. We asked to sit outside in Lito, but were told the outside was only for customers of the Cafe, even though all but 1 of the tables were empty. This felt like we were fobbed off, as we had paid for a 2 bed beach house at $18000. But all in all, this is a fantastic hotel, with truly incredible natural surroundings.

Dear Musa, Thank you for taking the time to share your experience at Mondrian Gold Coast. We are thrilled to learn that you found our hotel modern and enjoyed the stunning views and natural surroundings. It is wonderful to hear that you appreciated the quality of the dining options, particularly your breakfast at Lito and the menu at Haven. We sincerely apologize for the inconvenience you faced regarding the seating arrangement at Lito. Our policy is to manage outdoor seating based on availability and demand, which can sometimes lead to situations that do not meet our guests' expectations. We appreciate your feedback, as it helps us refine our services and enhance the overall guest experience. Your commendation of our staff is greatly valued, and we are pleased to know that they contributed positively to your stay. We hope to welcome you back for another memorable visit in the future. Best regards, Mondrian Gold Coast

Customer review rating 1.0/5

Aimy K. Business - Confirmed reviews ALL

Dear Management Team, I am writing to share some feedback regarding our recent stay. I want to preface this by saying that I don’t usually reach out with negative reviews, but as a business owner who was scouting your property for our national conference this August, I felt it was important to be candid. The Mondrian is undeniably beautiful, but the service we experienced was so consistently lacking that I unfortunately cannot justify bringing my team here for our corporate event. At a luxury price point, the "finer details" are what matter, and currently, they are being missed. A few specific examples of the friction we encountered: A Culture of Aimlessness: There is a noticeable lack of urgency across the property. Whether at the pool or LiTO, we felt like an inconvenience. We consistently had to initiate conversations or ask questions while staff moved without any clear purpose or pace. In a five-star environment, guests shouldn't have to work this hard to be noticed. Room Service Inconsistency: We had a bizarre experience where staff called the room to ask, "Did you order room service?" only for the doorbell to ring seconds later with the food. It highlighted a total lack of internal coordination and unsure staff. Not Family-Friendly: Traveling with three children and an au pair, it was clear the property does not cater well to families. There was no warmth or proactive effort to make the stay seamless for us. Apathy at the Front of House: Walking past the reception desk, we were rarely acknowledged with a smile or a greeting. Even the valet, who had helped us depart just an hour prior, greeted me upon my return by asking if I was "checking in." It felt as though the staff were not present or engaged with who was actually staying in the hotel. Your in-room note says to "Expect the unexpected," and unfortunately, what was unexpected was the lack of care. As a recommendation from one professional to another, I would love to suggest the book "Unreasonable Hospitality" by Will Guidara to your leadership team. It is a masterclass in the intentionality required to make a property like this truly world-class. I hope this feedback is taken as a genuine prompt to look at the operational culture that is currently sitting at a 2/10 despite the 10/10 physical space.

Customer review rating 5.0/5

Boris C. Couples - Confirmed reviews ALL

awesome

Dear Boris, Thank you for your positive feedback. We are delighted to hear that you had an awesome experience at Mondrian Gold Coast. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Mondrian Gold Coast

Customer review rating 1.0/5

Amelia M. Solo - Confirmed reviews ALL

It’s all about looks but at the centre of it you’re paying a lot of money for something that looks quality but actually is not quality. Room was not like the photos, food was average and expensive. Service was great, staff were friendly. I really had high hopes for my stay but it felt like an absolute waste of time and money.

Dear Amelia, Thank you for sharing your feedback regarding your recent experience at Mondrian Gold Coast. We regret to learn that the accommodations did not align with your expectations and that the dining options did not meet your preferences. We strive to provide a memorable experience, and it is disappointing to hear that we fell short in several areas during your stay. Your compliments regarding our staff's service are appreciated, and we will continue to prioritize guest satisfaction. We value your insights and will reflect on them as we aim for continuous improvement. Kind regards, Mondrian Gold Coast

Customer review rating 2.0/5

Keith E. T. Couples - Confirmed reviews ALL

I am writing to express my disappointment regarding the servicing of my room during my current stay. Despite requesting room servicing on three separate occasions, the service was not carried out. For a hotel of your reputation and standard, this is extremely unexpected and has left me quite dissatisfied with the experience. I chose your property expecting a high level of attentiveness and guest care, and I trust that this matter will be taken seriously. I would appreciate it if you could look into what went wrong and ensure that my room is properly serviced as soon as possible. Additionally, I would welcome any gesture of goodwill to reflect the inconvenience caused. Thank you for your attention. I look forward to your prompt response and a resolution.

Dear Keith E. T., Thank you for taking the time to share your feedback regarding your recent stay with us. I am genuinely sorry to learn about the challenges you encountered concerning the servicing of your room. It is our priority to provide a high standard of cleanliness and attentiveness, and I regret that we did not meet your expectations in this instance. I understand how disappointing it can be when service does not align with the reputation we strive to uphold. Your comments have been duly noted, and I assure you that we will investigate this matter to prevent similar occurrences in the future. We value your feedback as it plays a crucial role in our continuous improvement. We have attempted to reach out to you this evening via mobile and email to pro-actively assist - kindly reach out at your convenience and we will ensure an elevated experience. Best regards, Mondrian Gold Coast

Other web-users rate our hotel

  • 306 reviews 9/10 Location
  • 588 reviews 8.2/10 Room
  • 685 reviews 6.5/10 Service
  • 5 reviews 10/10 WiFi
  • 301 reviews 8.1/10 Vibe
  • 271 reviews 6.8/10 Food
  • 151 reviews 5.7/10 Pool
  • 127 reviews 5.1/10 Value

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