Mondrian Gold Coast 5 stars

Customer review rating (ALL Rating) 4.0/5 825 reviews

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3 First Avenue, 4220 Burleigh Heads, Australia

Description

Hotel extras

  • Submerge in a coastal dreamscape. Discover the barefoot rhythm of Burleigh Beach.

  • Relish coastal Italian cuisine, fresh surf to plate seafood in Haven, drinks at the Pool Club.

  • Ciel Spa is a dynamic wellness retreat featuring biohacking technology and holistic therapies.

  • Experience sun-drenched beach houses, suites, and studios, where design meets natural beauty.

  • Discover a world of unique venues that redefine how you meet, gather, and celebrate.

Our accommodation(s)

Hotel location

Mondrian Gold Coast

3 First Avenue
4220 Burleigh Heads
Australia

GPS:-28.08566, 153.45017

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  825 reviews

Customer review rating 4.0/5

Gary W. Solo - Confirmed reviews ALL

I had booked 3 nights using my suite upgrades and knew what the price was. On check in I was told that I was being charged the full pricie for the suite. I questioned the pricing, advised I was using a suite upgrade and after a little keyboard tapping they found the correct rate. Just a little embarrassing for me on check in. Breakfast the first morning was a bit of an experience. Not sure is you dont have enough staff or if it was overly busy but the vibe is very "cold". There was certainly no warmth from any of the staff nor was I given any information on what was provided other than getting a menu plonked in front of me. I did flag down a male staff member who sort of seemed o be in some sort of supervisory role but from what he was wearing it was hard to tell if he in fact was staff. The food was ok but when I was finished I was given a bill for my breakfast. I told the young lady my breakfast should be included. She asked for my room number and disappeared. A few minutes later a second young lady came over and again asked for my rom number and said "ok thats fine" However, when I got my final bill there was a charge from Lito for $105.93 which I thought was pretty high for a green bowl, 1 x coffee and 1x juice. I had to take the time to email the hotel to get the charge removed and my card refunded. This happened within a couple of days which was appreciated but shouldn't have happened from the beginning.

Dear Gary, Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Gold Coast. We are pleased to hear that you enjoyed your room and our prime location. However, I would like to address the concerns you raised regarding the check-in process and breakfast experience. I apologize for the confusion you encountered with the suite upgrade pricing. It is our goal to ensure a seamless check-in experience, and I regret that this did not occur during your visit. Your comments will be reviewed with our front desk team to enhance our procedures. Regarding breakfast, we strive to create a welcoming atmosphere for all our guests. It is disappointing to learn that our service did not meet your expectations. I appreciate your observations about the staff interactions and the meal charges you experienced. This feedback will be addressed with our restaurant team to ensure clarity and warmth in service in the future. Thank you once again for your insights, and we hope to welcome you back for a more enjoyable stay. Best regards, Mondrian Gold Coast

Customer review rating 3.0/5

Jane H. Friends - Confirmed reviews ALL

It was ok- service v slow in haven even though it wasn’t busy

Dear Jane, Thank you for your feedback regarding your recent experience. We regret to hear that the service in our Haven was not up to your expectations, and we appreciate your comments as they help us improve. We hope you will consider staying with us again. Sincerely, Mondrian Gold Coast

Customer review rating 2.5/5

Jonathan H. Couples - Confirmed reviews ALL

The intial imressions were good. A welcome underground an secure Car Park despite being an additional charge was welcome. The room was well appointed but had clearly not been prepped for arrival and had not been properly restocked with guest items since the departure of the revious guest. There was no turndown service given either. I left these critisms with the front desk who assured me I would hear from customer service. I have not heard from anyone since.

Dear Jonathan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel and amenities to your liking. However, we sincerely apologize for the shortcomings you experienced with room service and the preparation of your accommodations. It is our standard to ensure that all rooms are fully stocked and prepared for our guests' arrival, and we regret that this was not met during your stay. Additionally, we appreciate your comments regarding the turndown service and will review our practices to enhance guest satisfaction. We regret that you have not yet received a response from customer service and will address this internally. Your insights are invaluable in helping us improve. Thank you again for your feedback. Best regards, Mondrian Gold Coast

Customer review rating 4.0/5

Jeff P. Couples - Confirmed reviews ALL

Overall the staff were all excellent. Knoweldgeable positive and friendly...the opposite of smilebots we've encountered elsewhere. The eating and social areas were alive without being so loud that you couldn't converse. Food was all good quality. Room was excellent with an awesome view (we were upgraded). The only downside was a few persistent flies in the downstairs restaurant on the afternoon Valentine's dinch we enjoyed. The staff were professional and did their best to take care of the issue.

Dear Jeff, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the lovely room, the friendly and knowledgeable staff, and the quality of food in our vibrant social areas. Your appreciation for our team's efforts is truly valued. We apologize for the inconvenience caused by the persistent flies during your dining experience. We take such matters seriously and appreciate your understanding as our staff worked to address the situation. Thank you for sharing your thoughts, and we hope to welcome you back for another enjoyable weekend. Best regards, Mondrian Gold Coast

Customer review rating 3.0/5

Michael J. Couples - Confirmed reviews ALL

Wasn’t really a 5* experience hotel. Arrived and was directed to self parking to have to buzz security. Asked for me details as a guest and registration of the vehicle to get in (which is fine). Licence plate recognition wouldn’t let us out and had to buzz again. Asked for all my details over again. Come back in, same process again. Left, seemed to let us out of the carpark. Coming back in again, same process over again only this time I got an email to confirm my “booking”. I wouldn’t expect to need to make a separate booking prior to arrival for a 5* Hotel. And then to have to repeat the process 4 times just to get in and out isn’t a premium experience. Our booking was also overcharged. I asked at checkin why I was overcharged after I realised and was told oh it’s the GST, I questioned that as we are in Australia and you can’t quote pricing excluding GST and that would have equated to $110 not the $320 over charge. I was told they would get it sorted. By checkout I asked again, was told they would follow it up and email me the invoice once it was fixed. I had to pay for parking, and I requested that it reduce the refund. It didn’t, and was subsequently charged the additional. I also found it odd to fully pay for the booking upfront and the room wasn’t even ready. Again not really a 5* experience. I then got the invoice later that day, no resolution, just the additional charge for parking. I replied back with my booking confirmation and invoice and it was promptly resolved by the duty manager, however, it shouldn’t have taken 3 requests for something that shouldn’t have happened to start with. Overall, I didn’t find the hotel worth the premium price (circa $700 a night), and service is where it lets you down.

Dear Michael, Thank you for sharing your feedback regarding your recent stay at Mondrian Gold Coast. We appreciate your input and sincerely apologize for the inconveniences you experienced during your time with us. It is concerning to hear about the challenges you faced with our parking system and the repeated registration process. We strive to provide a seamless experience for our guests, and your comments highlight areas where we can improve. Regarding the booking and billing discrepancies, we understand how essential clarity is in pricing, particularly in a five-star environment. We appreciate your patience as our team worked to resolve the issue, and we acknowledge that the initial handling of the situation did not meet the standards we aim for. Additionally, we regret that your room was not ready upon your arrival and that you felt the overall experience did not reflect the value you expected. Your feedback is invaluable, and we will ensure it is taken into consideration as we continue to enhance our guest services. Thank you once again for your comments, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future. Best regards, Mondrian Gold Coast

Other web-users rate our hotel

  • 283 reviews 9.1/10 Location
  • 547 reviews 8.1/10 Room
  • 631 reviews 6.3/10 Service
  • 5 reviews 10/10 WiFi
  • 281 reviews 8.2/10 Vibe
  • 255 reviews 6.8/10 Food
  • 142 reviews 5.5/10 Pool
  • 117 reviews 5/10 Value

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