Mondrian Gold Coast 5 stars

Customer review rating (ALL Rating) 4.1/5 1,076 reviews

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3 First Avenue, 4220 Burleigh Heads, Australia

Description

Hotel extras

  • Submerge in a coastal dreamscape. Discover the barefoot rhythm of Burleigh Beach.

  • Relish coastal Italian cuisine, fresh surf to plate seafood in Haven, drinks at the Pool Club.

  • Ciel Spa is a dynamic wellness retreat featuring biohacking technology and holistic therapies.

  • Experience sun-drenched beach houses, suites, and studios, where design meets natural beauty.

  • Discover a world of unique venues that redefine how you meet, gather, and celebrate.

Our accommodation(s)

Hotel location

Mondrian Gold Coast

3 First Avenue
4220 Burleigh Heads
Australia

GPS:-28.08566, 153.45017

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,076 reviews

Customer review rating 5.0/5

Katrina V. Couples - Confirmed reviews ALL

We had a lovely stay at the Mondrian. The room was beautiful and the location was amazing. We definitely will be back

Dear Katrina, Thank you for taking the time to share your positive experience at Mondrian Gold Coast. We are delighted that you enjoyed the beauty of our hotel and its prime location. We look forward to welcoming you back on your next visit. Kind regards, Mondrian Gold Coast

Customer review rating 5.0/5

Jimmy J. Families - Confirmed reviews ALL

Not a single thing to complain about.

Dear Jimmy, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the cleanliness, food, room, staff, location, and amenities of our hotel. Your satisfaction is our top priority, and we appreciate your kind words. Kind regards, Mondrian Gold Coast

Customer review rating 3.5/5

Richard A. Couples - Confirmed reviews ALL

Overall, it is a well designed property, however some operational functions are missing such as only 1 lift had a single working sign to illuminate which floor the lift was stopped at. This means you have to exit the lift to check the floor (no obvious signage). The room service QR codes don't work, the only way to access the menu is via the TV. Staff are super friendly, but missing a little polish when it comes to attentive service - example would be that not one opened a door for us, and generally tried to avoid eye contact. The pool side was a little disappointing - multiple people were vaping and really making it unpleasant for users. The front desk area was poorly planned, so that large groups of people are stuck trying to move from the lifts to the front doors - considering how large the food outlet and the concierge area is - the architects focussed on form instead of function. Overall - we loved our stay, we loved the design aesthetic and - but it seems that no one is in charge of these little operational issues that seem quite easy to fix. We tried both food outlets and were seriously impressed. Fantastic meals, with great team of professionals and really excellent food.

Dear Richard, Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Gold Coast. We appreciate your kind words about our design aesthetic and the quality of our food outlets. I would like to address the operational concerns you mentioned. We understand that the lift signage may cause inconvenience, and we are looking into how we can improve this for our guests. Regarding the room service QR codes, we strive to provide seamless access to our services, and your input is invaluable in enhancing that experience. We also take note of your comments on staff attentiveness and will work to ensure our team is consistently engaged with our guests. We sincerely apologize for the issues you faced at the poolside. Creating a comfortable environment for all our guests is a priority, and your feedback will help us address this matter. Lastly, we appreciate your thoughts on the front desk area layout, and we will consider this in our ongoing evaluations of guest flow. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, Mondrian Gold Coast

Customer review rating 5.0/5

Alexandra H. Families - Confirmed reviews ALL

A regular visitor, always come back to The Mondrian as the staff are so friendly, excellent service with great facilities

Dear Alexandra, Thank you for your kind words regarding our friendly staff and excellent service. We are delighted to hear that you consistently enjoy our facilities during your visits. Your continued patronage is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Mondrian Gold Coast

Customer review rating 1.5/5

Courtney S. Friends - Confirmed reviews ALL

Overall, very underwhelming experience. The hotel is extremely overpriced for what it is. The rooms are nice but we booked a 2-bed room and it turned out to be interconnecting rooms, which was an awkward set up for 2 friends having a girls weekend away. Also, the room online called “sunset view” room had a view of nothing but suburbia and construction, despite the photos online showing the ocean and hinterland. It’s very misleading marketing. We checked in (reception area is tiny, crowded and uncomfortable) and then had to wait at least 5 minutes to get up the lifts, only to find out our key didn’t work for the room. We went back downstairs, had to wait in line again, got new keys, waited for the lifts and went upstairs again, only to find the keys still didn’t work for the room. After going downstairs again, we got told an engineer would come up to the room and we were told to go up to the floor and wait. 30 minutes later we finally got into the room! Staff couldn’t have cared less - there was zero urgency or recognition that guests paying $1700 a night were waiting around to get into the room. When we finally got into the room, we looked to order a bottle of wine from room service to enjoy a drink, only to find there is no wine on the room service menu (except a few bottles of champagne, one of which is $700). Options in the mini bar are very limited and unappealing, with only one wine option (Sauvignon Blanc). Instead, we went down to the pool bar. Pool is very underwhelming with very limited seating. Menu options at the pool are also extremely limited. We had pre-booked a beach bungalow for the next morning. When we called concierge that morning to ask where to go, they said come downstairs when you’re ready. When we got downstairs, they told us they didn’t know anything about it and it wasn’t set up or ready. The team seemed pretty uninterested and service was totally lacking. Once they finally got it sorted, the bungalow was a nice experience. Overall, the hotel has nice enough rooms (despite the misleading marketing online) but the reception and lift area is a nightmare. Service standards are nowhere near what they should be, particularly given the price of the hotel. Would not stay again as it’s simply not worth the money. Would not recommend to others.

Dear Courtney, Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Gold Coast. I sincerely apologize for the inconveniences you encountered during your visit, as your experience does not reflect the high standards we strive to uphold. I understand your disappointment regarding the room configuration and the view not meeting your expectations. We appreciate your comments on the accuracy of our marketing materials, and I assure you that we will review this aspect to ensure clarity for future guests. I regret the check-in challenges you faced, including the delay with your room keys. Your feedback regarding our reception and lift area is noted, and I will ensure that this is addressed with our team. Additionally, I understand your frustrations with the limited options available for wine and dining. We continuously look for ways to enhance our offerings and your remarks will be taken into consideration. I appreciate your positive note on the beach bungalow experience and will share this with our team. Thank you again for your insights, as they are invaluable for our improvement. Best regards, Mondrian Gold Coast

Other web-users rate our hotel

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