Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 522 reviews

Mantra Sierra Grand Broadbeach - Image 1
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22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  522 reviews

TripAdvisor Rating  3.8/5  1,569 reviews

Customer review rating 0.5/5

Amnon R. Families - Confirmed reviews ALL

I booked a three-bedroom ocean view apartment. Unfortunately, the apartment provided did not align with this description. On arrival, it was immediately apparent that the apartment did not offer a genuine ocean view. Any view of the ocean was limited to a narrow gap between surrounding buildings, and only visible by leaning over the balcony and looking to the side. This does not reasonably reflect what would typically be understood or marketed as an ocean view. The apartment was also not presented in an acceptable condition. The carpets and furniture were visibly stained, and the overall level of cleanliness fell well below expectations. Further inspection revealed that the apartment did not contain three compliant bedrooms. There were two standard bedrooms, and a third internal room with no windows or apparent source of natural light or ventilation. An internal room of this nature would not ordinarily meet the requirements of a habitable bedroom and should not be described or marketed as such. I raised these concerns with management, believing there may have been an error in the allocation. I was advised that this apartment was classified by them as both an ocean view and a three-bedroom apartment. When I queried whether the internal room met habitable room requirements, I was told that different rules applied in Queensland. My understanding is that while certain concessions may exist in limited circumstances, they still require specific conditions, which this room did not appear to satisfy. Management ultimately agreed to refund the booking, despite it being non-refundable. While this was appreciated, it left us without accommodation during peak season and required us to urgently secure alternative arrangements. This was a disappointing start to what was intended to be a relaxing holiday.

Dear Guest, Thank you for taking the time to provide detailed feedback regarding your stay. We’re sorry to hear that your experience did not meet expectations and that this impacted the start of your holiday. Ocean view apartments at Mantra Sierra Grand are advertised as partial ocean view, with views varying depending on apartment orientation and floor level. As outlined in our Terms and Conditions, all images and descriptions on our website are indicative only, and individual apartments may vary in décor, layout, furnishings, and inclusions. This can include differences in furniture style, room configuration, and overall presentation across apartments within the same category. We regret that the condition of the apartment did not meet your expectations and appreciate you raising these concerns with our team during your stay. All apartments at Sierra Grand meet the current Queensland Building Code, including room classifications, and are managed in accordance with applicable regulations. While we were pleased to be able to provide a refund in this instance, we understand the inconvenience this caused during a busy period and regret that your stay did not proceed as planned. Your feedback has been noted and will be shared with the relevant teams for review. Kind regards, Mantra Sierra Grand Team

Customer review rating 5.0/5

Patricia F. Families - Confirmed reviews ALL

We had a brilliant time lovely accommodation

Customer review rating 5.0/5

James S. Families - Confirmed reviews ALL

* Good location * Pleasant and helpful staff * Good parking facilities

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our convenient location, parking facilities, and the friendly service provided by our team. Your kind comments are greatly appreciated and will be shared with our staff. We hope to welcome you back to Mantra Sierra Grand again soon. Kind regards, Mantra Sierra Grand Team

Customer review rating 3.0/5

Andrew J. K. Families - Confirmed reviews ALL

On a low main toad facing floor. Very noisy 24/7

Dear Guest, Thank you for your feedback. As a centrally located property, some road noise is unfortunately beyond our control. Upgrades for Accor members are always subject to availability. We do make every effort to recognise all our guests, especially Accor members, with personalised cards and amenities placed in the room prior to check-in. Your comments have been noted, and we appreciate you taking the time to share your experience. Kind regards, Mantra Sierra Grand

Customer review rating 4.0/5

Renee J. Families - Confirmed reviews ALL

Very comfortable stay, great location, cleaning could be improved.

Dear Guest, Thank you for your review. We’re pleased to hear you enjoyed a comfortable stay and our great location. We appreciate your feedback regarding cleaning, which has been noted and shared with our team for improvement. Kind regards, Mantra Sierra Grand

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Other web-users rate our hotel

  • 333 reviews 9.3/10 Location
  • 513 reviews 5.2/10 Room
  • 288 reviews 7.8/10 Service
  • 46 reviews 2.5/10 WiFi
  • 238 reviews 2.2/10 Cleanliness
  • 51 reviews 4.7/10 Value
  • 40 reviews 2.3/10 Food
  • 9 reviews 2.2/10 Breakfast

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