Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 548 reviews

Mantra Sierra Grand Broadbeach - Image 1
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22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  548 reviews

Customer review rating 4.0/5

Geoffrey S. Couples - Confirmed reviews ALL

Loved most of it. For the whole time unfortunately the dirty windows spoiled the view. To be fair the poor weather (daily rain) would have caused most of that.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed our location and found the apartment to be generally fabulous. It is great to know that you loved most aspects of your stay. We do appreciate your understanding regarding the weather conditions during your visit and how this may have impacted the appearance of the windows. Your comments have been shared with our team for review, as we always look for ways to enhance the overall guest experience. We hope to welcome you back to Mantra Sierra Grand again soon. Kind regards, The Team at Mantra Sierra Grand

Customer review rating 2.5/5

Brad M. Families - Confirmed reviews ALL

Apartment was clean and had everything we needed including a washer machine and dryer. However with check in, we were not provided after hours arrival info for lock box to get access to the building. No one answered the first number I called, the 2nd number someone answered but was originally told sorry we don’t have your booking, there’s nothing we can do. This was disappointing as I had no where for my wife and kids to stay. I called again 15 mins later and someone else answered and they said oh we can arrange emergency accomodation. Then they found my booking and I got into the lock box and found my original keys. Apartment noise is a problem. Yes there is construction going on at the light rail station. But the general traffic noise is quite bad, ended up buying ear plugs. Internet in the apartment was sub par with Accor wifi available but had really poor connection speed when connected.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mantra Sierra Grand. We’re pleased to hear that you found the apartment clean, well-equipped, and comfortable, with amenities like the washer and dryer adding to your stay. However, we sincerely apologise for the issues you experienced with your after-hours arrival. We understand how stressful this must have been and are very sorry for the confusion and initial response you received. This will be reviewed with our team to ensure clearer communication and a more seamless check-in process moving forward. We also appreciate your feedback regarding the noise and internet connectivity. While some external noise from nearby construction and traffic can be outside of our control, we understand the impact this can have on your comfort. Your comments regarding the Wi-Fi performance are also noted, and your feedback will be provided to management. Thank you again for your valuable feedback. We hope to have the opportunity to host you and your family again! Sincerely, The Mantra Sierra Grand Team

Customer review rating 5.0/5

Benjamin J. Solo - Confirmed reviews ALL

Rooms are great and the Indoor & Outdoor pools, along with the spa and sauna and gym made everything close at hand. It was a nice easy walk to the beach and cafe's.

Dear Guest, Thank you for your wonderful review and for choosing to stay with us at Mantra Sierra Grand. We’re delighted to hear that you enjoyed our facilities, especially the indoor and outdoor pools, spa, sauna, and gym. It’s great to know everything was convenient and that you were able to take advantage of our fantastic location with easy access to the beach and nearby cafés. It’s especially rewarding to know that, as an ALL Gold member, your experience met your expectations and that you would highly recommend us. Thank you again for your feedback, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely, The Mantra Sierra Grand Team

Customer review rating 4.0/5

Linda L. Couples - Confirmed reviews ALL

There were a few issues with our apartment, eg leaking kitchen tap, some rings on stove not working, a broken kitchen chair. We made reception aware of these issues. They were very apologetic and thankful that we had taken the time to make them aware of these issues. They issues did not make our stay any less enjoyable

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Mantra Sierra Grand. We’re pleased to hear that you found the property clean and well located, with easy access to public transport, and that overall, you had an enjoyable stay. At the same time, we sincerely apologise for the maintenance issues you experienced within your apartment. While we’re glad to hear these concerns did not impact your overall enjoyment, they are certainly not the standard we aim to deliver. We appreciate you bringing these matters to our team’s attention during your stay, as this allows us to address and rectify them promptly. Thank you again for your valuable feedback, loyalty and for choosing to stay with us. We hope to have the opportunity to welcome you back for an even smoother experience next time. Sincerely, The Mantra Sierra Grand Team

Customer review rating 2.0/5

Kirsten B. Families - Confirmed reviews ALL

I have always enjoyed staying at the Mantra but this one was very disappointing. My two daughters who share a room on holidays barely had space, no cupboard, fan or window. I feel it is an illegal third bedroom as it doesn't have a window. WIFI was really bad and my children when through all their prepay DATA which cost me a lot extra. Also, barely a TV and we couldn't connect to Netflix, KAYO etc which is what the kids need after huge days at the theme parks or the beach. Also, the title 3 bedroom Ocean Suite is a bit of a lie as when looked at the fine print it says glimpses.

Dear Guest, Thank you for sharing your feedback with us. While we are pleased to hear you have enjoyed staying at Mantra in the past, we are sorry that this particular experience did not meet your expectations. We understand your concerns regarding the apartment configuration and the space provided for your family. Your comments about ventilation and storage have been noted and shared with our team for review, as guest comfort is very important to us. We also regret the frustration caused by the WiFi performance and limited in room entertainment options during your stay. We appreciate you highlighting how important these amenities are for families, particularly after long days out, and this feedback has been passed on accordingly. Your remarks regarding the apartment description and ocean outlook are valued. We strive to present our accommodation information as clearly as possible, and your feedback assists us in reviewing how this is communicated. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Kind regards, The Team at Mantra Sierra Grand

Other web-users rate our hotel

  • 343 reviews 9.5/10 Location
  • 536 reviews 5.1/10 Room
  • 284 reviews 7.6/10 Service
  • 41 reviews 2.4/10 WiFi
  • 248 reviews 2.1/10 Cleanliness
  • 45 reviews 4.7/10 Value
  • 42 reviews 3.2/10 Food
  • 10 reviews 1.7/10 Breakfast

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