Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location and found it easy to access Pacific Fair, the light rail, and the beautiful Broadbeach beachfront. It is also wonderful to know that you found the apartment clean and comfortable and appreciated the convenience of the complimentary parking.We appreciate your comments regarding the building's presentation and updates. Guest feedback such as yours is valued and helps us identify opportunities to enhance the overall experience.Thank you again for your recommendation. We look forward to welcoming you back to Mantra Sierra Grand for another enjoyable stay. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our location convenient for your travels and that our after hours arrival process allowed you to access your apartment smoothly despite the disruption to your travel plans. We appreciate your comments regarding the availability of food and beverage options on site. While our property is self contained in nature and surrounded by a wide range of dining venues within Broadbeach, we understand that some guests would value additional onsite options for relaxation and convenience. We also acknowledge your concerns regarding the check in requirements communicated upon arrival. We understand the inconvenience this caused, particularly when balancing a busy business schedule, and appreciate you bringing this to our attention. Your feedback has been shared with our team for review. Thank you again for your valuable feedback. We hope to welcome you back for an even more seamless stay in the future. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for sharing your feedback following your stay with us. We are pleased to hear you enjoyed the convenience of our location, the pool facilities, and the views from your high floor apartment. It is also great to know you appreciated the entertainment options available during your stay. We do have a selection of Foxtel channels available in room. We are sorry to hear that street noise impacted your experience. As our property is located in the heart of Broadbeach, some level of traffic and city noise can occasionally be experienced, even from higher floors. We appreciate you bringing this to our attention and understand that it can affect your comfort. Thank you again for your feedback, and we hope to welcome you back for another stay in the future. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. I am very sorry to hear that the cleanliness of the apartment fell short of expectations. Arriving to find a noticeable layer of dust is understandably disappointing and not the standard we strive to provide for our guests. Your feedback has been shared with our team for review, and we appreciate you bringing this matter to our attention. Comments such as yours are valuable in helping us improve the guest experience. We hope we can serve you better next time and have the opportunity to welcome you back for a much more enjoyable stay. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our convenient Broadbeach location and found our team to be friendly and helpful throughout your visit. It is always encouraging to know that our staff made a positive impression. I appreciate your understanding regarding the maintenance issues you encountered. While I am sorry for the inconvenience caused by the shower faucet and the apartment door being left open during repairs, I am glad these matters were addressed promptly during your stay. Thank you also for your comments regarding the departure requirements. We understand that expectations can vary between accommodation styles, and we appreciate your feedback on this aspect of the guest experience. We value your balanced feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had an excellent time during your three day visit and that you were very happy with your accommodation. It is wonderful to know that our convenient location within walking distance of the shops and beach contributed to an enjoyable stay. We truly appreciate your kind comments and are pleased that Mantra Sierra Grand Broadbeach provided a comfortable base for your time in Broadbeach. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found it easy to explore the local attractions around Broadbeach. We are sorry to learn that aspects of the apartment did not meet your expectations, particularly the condition of the bathroom and kitchen fittings. We also appreciate you bringing the mould in the bathroom and the issue with the ironing board cover to our attention. Your feedback has been shared with our team for review, as we understand how important it is for our facilities to be well maintained and comfortable for our guests. Thank you again for your valuable comments. We hope we can serve you better next time. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found the location convenient, with easy access to Pacific Fair and the surrounding area, and that you enjoyed a comfortable night's sleep. We appreciate your comments regarding the condition of the living room furniture and carpet. While we are glad your overall stay met most of your expectations and offered good value, we understand that these aspects impacted your impression of the apartment. Your feedback has been shared with our team for review. We hope you have the opportunity to enjoy more of our facilities on your next visit and look forward to welcoming you back. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear you found the apartment tidy and comfortable during your stay. Our location is certainly one of the things many guests enjoy, with easy access to public transport and everything Broadbeach has to offer. We appreciate your comments and hope to welcome you back again on your next visit. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for sharing your feedback. We're pleased to hear you enjoyed our location and had an overall great stay. We also appreciate your suggestion regarding additional items in the apartment. For future visits, complimentary amenities such as dishwashing liquid and dishwasher tablets are available from Reception should you require extra supplies during your stay. Thank you again for your comments, and we look forward to welcoming you back to Mantra Sierra Grand Broadbeach. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that our team was able to address the issue promptly and that you appreciated the convenience of the complimentary parking. It is also wonderful to know that you found the apartment well maintained and enjoyed your stay overall. We appreciate your comments and look forward to welcoming you back to Mantra Sierra Grand Broadbeach in the future. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to hear you found our team friendly and appreciated the gesture extended during your stay, I am sorry that your overall experience did not meet expectations. I understand how disappointing it would have been to arrive at your apartment at check in time only to find it was not presented to the standard you expected, resulting in a further delay before you could settle in. The cleanliness concerns you have raised, along with the condition of the furnishings and apartment presentation, are certainly not the impression we aim to provide. Your feedback has been shared with our team for review, particularly regarding housekeeping standards and the condition of the apartment. We appreciate you bringing these matters to our attention. Thank you again for your honest feedback. We regret that this stay did not reflect the experience you were anticipating and hope we can serve you better next time. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our convenient location and found your apartment clean, spacious, and well presented for your stay. We appreciate you bringing the television issue to our attention. We are sorry for the inconvenience this caused, especially when you were hoping to relax with your family in the evenings. Had this been reported during your stay, our team would have been happy to assist and investigate the issue for you. Thank you again for your valued feedback, and we hope to welcome you and your family back to Mantra Sierra Grand Broadbeach for a more enjoyable stay in the future. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our prime location and found it easy to access everything Broadbeach has to offer. It is also wonderful to know that our housekeeping team made a positive impression, and we appreciate your recognition of their efforts. We are sorry to learn that aspects of the apartment felt dated and that some items were in need of attention. We appreciate you bringing this to our attention, and your feedback has been shared with our team for review. Thank you again for your comments. We hope to welcome you back for an even better stay in the future. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for sharing your feedback following your stay with us. We are pleased to hear that you found our location convenient. However, we are disappointed to learn that the cleanliness of the apartment did not meet your expectations. Please accept our apologies for the condition of the apartment on arrival. Cleanliness is an important part of the guest experience, and your feedback has been shared with our team for review. We appreciate you bringing this to our attention and hope we can serve you better next time. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your apartment and found it clean, comfortable, and well equipped for your stay. It is also wonderful to know that you were able to make good use of the pool and spa facilities during your visit. Your kind comments about our reception team are greatly appreciated. We are pleased that we could assist with an early check in and luggage storage to make your travel plans a little more convenient. Thank you for choosing to stay with us. We look forward to welcoming you back to Mantra Sierra Grand Broadbeach in the future. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our convenient location opposite Pacific Fair and with easy access to the light rail. It is also great to know that you found your apartment comfortable and appreciated the balcony views overlooking the canal. Your kind comments regarding our friendly and accommodating team are especially rewarding to receive. We are pleased that our onsite parking and range of facilities, including the indoor and outdoor pools, spa, steam room, and sauna, helped make your stay even more enjoyable. Thank you for choosing to stay with us. We look forward to welcoming you back to Mantra Sierra Grand Broadbeach for another great stay. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found the apartment to be well appointed. It is wonderful to know that you had a great stay with us. We truly appreciate your kind comments and look forward to welcoming you back to Mantra Sierra Grand Broadbeach for another enjoyable visit. Kind Regards, Kavin Dasanayake Front Office Manager Mantra Sierra Grand Broadbeach

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and well situated for your stay in Broadbeach. We are sorry to learn that aspects of the property and facilities did not meet your expectations. Your comments regarding the condition of the building, the apartment furnishings, kitchen utensils and crockery, as well as the outdoor spa, are appreciated. Your feedback has been shared with our team for review. Thank you for bringing these concerns to our attention. We hope we can serve you better next time. Kind Regards, Brad Waugh General Manager Mantra Sierra Grand Broadbeach