Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 541 reviews

Mantra Sierra Grand Broadbeach - Image 1
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Mantra Sierra Grand Broadbeach - Image 4
22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • 12-seater private theatrette for family and friends

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  541 reviews

TripAdvisor Rating  3.8/5  1,565 reviews

Very disappointed and wishing I had read the reviews before booking.

TripAdvisor rating 2.0/5

Leah M TripAdvisor review

Our serviced apartment was in a great location, directly across from Pacific Fair shopping centre, and a short walk from the beach and restaurants of Broadbeach. While that's great, my main expectation when booking any accommodation is cleanliness and hygiene... I’ve never encountered an issue like we had here. When we checked into Mantra Sierra Grand Broadbeach earlier this week, we realised our beds were made with just a fitted sheet and a top sheet—no quilt, blanket, or doona. We called and requested quilts, assuming this was an error. Someone arrived and remade our beds with a quilt. It wasn't until we went to put our son to bed that evening, I realised we were given uncovered quilts which had been put directly in contact with the bottom sheet on the bed, with the top sheet just placed in top of the quilt. These quilts also had visible stains... I was so confused. We had a spare bed in my son's room, so managed to make his bed up using these sheets, so he wouldn't be in direct contact with the uncovered quilt. We flipped the sheet on our bed to put between us and our quilt. When I asked at reception the next morning for an extra sheet for us, so we could make our bed properly and wouldn't have to come in contact with the stained quilt, I was told that this wasn't an error, that it is standard practice for Mantra hotels in Queensland - double sheeting only, no triple sheeting, no quilt covers etc. While the staff member agreed to send up one extra sheet and a towel at my request, these then never came. There was no apology, and no sense that this was unusual or unhygienic. While our apartment wasn't the cleanest in general, this crossed such a line for me, I'm actually still horrified. I also really regretted not looking at all the similar reviews before booking, as I can see this is a longstanding issue that hasn't been addressed. It never crossed my mind that a hotel brand as trusted as Mantra would provide uncovered quilts and expect guests to sleep directly against them. It's completely below the standard you’d expect from this company. This experience really impacted our comfort and feeling of cleanliness throughout the stay. In addition, the windows in our apartment offered very little protection from the sound of loud winds, as well as night roadworks, which began at around 1am, every night of our stay. The block out blinds were also missing in the bedrooms (there was one in the loungeroom, so it was obvious what was missing - some blinds did remain in the bedrooms, but with gaps in between them), which meant the light in the bedrooms was quite bright, even at night. All in all, I am just so disappointed. We won’t be returning.

Nightmare

Customer review rating 0.5/5

Dale P. Families - Confirmed reviews ALL

We stayed for 5 nights out of the 5 nights, three of those night we had a bucks party on our floor, and we were a family of four, got no sleep for three nights and all we got from reception was yes we have had a lot of complaints it a bucks party on the whole floor, why would you you put a family of 4 on the same floor, then on the Monday night there were people partying unitl 4am so our experience was terrible.

All round exceptional

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We always stay at your property when visiting the Gold Coast. The rooms, the location, the facilities and the views are perfect.

Dear David, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Dootson

Not peaceful, dated and car park is appalling.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Very noisy, even on the 25th floor. Cleanliness was below par. Car par was poorly designed and extremely difficult to menuvure.

Dear Greg, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your visit. Additionally, we regret that the cleanliness of your accommodations did not meet our usual standards. Please rest assured that we take such matters seriously, and we will address this issue with our housekeeping staff to ensure improvements are made moving forward. Lastly, we appreciate your input regarding the design of our parking facilities. We recognize how crucial ease of access is for our guests and will evaluate potential adjustments based on guest experiences like yours. Your feedback is invaluable in helping us improve our services, and we hope you will consider giving us another opportunity in the future. Warm regards, Joshua Dootson.

Average stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Wifi was terrible and kept saying no network the bed had no duvet, sheets had spots and yellow stains on the corner of the mattress

Good morning Yolanda, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have passed this feedback onto the Housekeeping Manager to review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Mantra Sierra Grand Management

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Other web-users rate our hotel

  • 316 reviews 9.4/10 Location
  • 480 reviews 5.7/10 Room
  • 263 reviews 7.6/10 Service
  • 40 reviews 2.3/10 WiFi
  • 213 reviews 3/10 Cleanliness
  • 51 reviews 5.8/10 Value
  • 33 reviews 2.8/10 Food
  • 7 reviews 2.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.