Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 476 reviews

Mantra Sierra Grand Broadbeach - Image 1
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Mantra Sierra Grand Broadbeach - Image 4
22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • 12-seater private theatrette for family and friends

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  476 reviews

TripAdvisor Rating  4.0/5  1,557 reviews

Very disappointing

TripAdvisor rating 1.0/5

Helen G TripAdvisor review

Out of hours check in process a complete failure, the new system is simply not fit for purpose. Arrived at 7pm with no staff on site, could not get access to room keys for an hour and a half and only then because the night porter came through to get something behind reception. The apartment itself was so dirty it looked like it had not been cleaned properly for months. The sheets on the beds were clean but the blankets were literally stiff with dirt and grime. Considering what we were charged for our stay we expected much much better.

Good Stay

Customer review rating 4.5/5

Happy T. Families - Confirmed reviews ALL

Location was great, close to restaurants, shopping mall, tram and park/beach. Loved the spacious 3 bedroom apartment for our family of 6. Next time I'll book an ocean view though as the apartment facing hinterland we found the main road to be noisy throughout the night - maybe it was due to the 'weekend' when we stayed.

Dear Tofono, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Dootson.

Doesn't live up to the Accor brand

Customer review rating 1.5/5

Tyler M. Business - Confirmed reviews ALL

As I Accor Plus member I expect a level of quality of the property. I had not recognition of my status with Accor when checking in. The quality of the room was very poor even outdated for the rate charged for them.

Dear Tyler, Thank you for taking the time to share your feedback. We sincerely apologise that your recent stay did not meet your expectations, particularly regarding the recognition of your membership status and the quality of your room. As a valued member, you deserve the highest standard of service, and we are truly sorry that we fell short during your visit. We understand how important it is for our members to feel acknowledged and appreciated, and I will personally review your check-in experience to ensure that this is addressed. Your comments about the room quality are also being taken seriously, and we will be assessing the accommodations to identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you rightfully expect and deserve. Please feel free to reach out to me directly if you plan another stay, and I will ensure everything is taken care of for you. Sincerely, Rebecca Noyes General Manager

Good location to lots of activities

Customer review rating 4.5/5

Michael S. Solo - Confirmed reviews ALL

Very efficient check in and check out car parking was a bit confusing

Dear Michael & Rina, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. We're delighted that our prime location and the seamless check-in and check-out process enhanced your stay. I’m sorry to hear that the car parking was a bit confusing. We take all feedback seriously and will be reviewing this to ensure a more intuitive experience for our guests. We truly appreciate your kind words and look forward to the pleasure of welcoming you back in the future. Sincerely, Rebecca Noyes General Manager

Disappointed stay

Customer review rating 1.5/5

Kaitlyn Families - Confirmed reviews ALL

We drove 9 hours and we were on the 4th floor directly above the reception it was so noisey all night long from people entering and exiting the building not much sleep was had the 3 nights. When we arrived the shower had moisture in it, told the reception it was swapped over whilst we were in the apartment to the shower gel. Next day of our stay my 5 year old found someone’s medication tablet under the coffee table I got photo proof of this lucky it wasn’t my 2 year old as she would have swallowed it. Also the bin smelt upon looking it had spillage in that hadn’t been cleaned out. When reception open at 9:00am more like 9:10am when they came out. I let them know about these 2 things and all I got was I’m sorry about the tablet which made me more furious it was something medication they take which could have made my children seriously sick tablet is called (RSV 40) used for heart and high cholesterol. Some came and spray the bin area which was alright made it smell nicer. But later that night we noticed that the shower gel had been swapped again to moisturiser We Only had 4 towels when we had 5 people staying no extra blankets for the kids at night time. Couch had stains on it and smelt awful. No dish cloth so wasn’t able to clean our dishes There was an ongoing issue with the lifts and fobs not working. Which was a safety thing as we were able to enter 2/3 lifts and not need to use our fob to go to any level we wanted. Our friends stayed on level 6 and gosh there room was beautiful. We used our family friend discount thinking great we would get a great deal. But honestly would prefer to pay more to stay somewhere else next time not worth using it if you are going to get the bare minimum with lots of issues very disappointing will not be recommending this hotel to anyone.

Dear Kaitlyn, Thank you for taking the time to provide detailed feedback about your recent stay. We sincerely apologise for the numerous inconveniences you encountered during your visit, and we deeply regret that your experience did not meet your expectations. It's disappointing to hear about the noise issues you faced and the cleanliness concerns within your apartment. Your safety and comfort are our top priorities, and we are especially concerned about the medication tablet found under the coffee table. We understand how distressing this must have been, particularly with young children present. We take this matter very seriously and will be conducting a thorough review with our housekeeping team to ensure such an oversight does not happen again. We also apologise for the lapses in the replacement of toiletries and the availability of towels and blankets. This does not reflect the standard of service we strive to provide. We appreciate your feedback regarding the stained couch and the issues with the lifts and fobs, and we'll be addressing these concerns promptly. We're glad to hear that your friends had a more positive experience on level 6, but we are truly sorry that your stay fell short. We value your loyalty and appreciate your use of the family friend discount, but we recognise that your experience did not reflect the quality we aim to offer all our guests. Please know that your feedback is being taken seriously, and we are making the necessary improvements to prevent such issues in the future. Thank you again for bringing these matters to our attention. Sincerely, Rebecca Noyes General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.