Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 544 reviews

Mantra Sierra Grand Broadbeach - Image 1
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22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  544 reviews

Customer review rating 4.5/5

Peter O. Families - Confirmed reviews ALL

Enjoy your stay, all amenities, very clean

Customer review rating 0.5/5

Gina P. Families - Confirmed reviews ALL

This is my 2nd time staying Mantra Sierra Grand Broadbeach and l have to say l was extremely disappointed. The room was old, dirty bathrooms it smelt like bleach so bad it was an awful smell and had broken cupboards in wardrobes and the noise level was terrible. The room was dirty upon arrival the balcony was full of sand on the floor. The towels were terrible and constantly left fluff all over our bodies, the street noise level from that room was also very bad. Hardly any cleaning or laundry facilities or toilet paper left for us. You want us to wash the towels and leave hardly any laundry detergent to use. The place felt very dirty. I called about getting the wardrobe fixed as we couldn’t use it and no one ever came.

Dear Guest, Thank you for taking the time to share your feedback and for returning to stay with us again. We are sorry to hear that your recent experience did not meet your expectations. We sincerely apologise for the concerns you’ve raised regarding cleanliness, maintenance, and presentation of the apartment. This is not the standard we aim to deliver, and your comments regarding the bathroom condition, balcony cleanliness, and furnishings have been shared with our housekeeping and maintenance teams for immediate review and action. As a serviced apartment property, apartments are self-contained and include full laundry facilities for guest use. An initial supply of amenities such as laundry detergent, toilet paper, and bathroom essentials is provided on arrival, with additional items available upon request from reception. We regret if this was not clear or if replenishment did not meet your needs during your stay. We also acknowledge your comments regarding noise and understand how this may have impacted your comfort. We appreciate your feedback and will take it into consideration when allocating future room requests where possible. Thank you again for your comments. We value your return visit and are sorry that this stay fell short of expectations.

Customer review rating 4.5/5

Susanne M. Families - Confirmed reviews ALL

From check in to leaving. The staff were great

Dear Guest, Thank you for your wonderful feedback and for choosing to stay with us. We’re delighted to hear that our team made such a positive impression throughout your stay, from check-in to departure. Your kind comments will certainly be shared with the team. It’s also a pleasure to welcome you as a Platinum member of the ALL – Accor Live Limitless programme, thank you for your continued loyalty and support. We appreciate your feedback regarding the WiFi speed and apologise for any inconvenience this may have caused. This is an area we are continually working to improve. In relation to the welcome drink, as we are a serviced apartment property without on-site bar or restaurant facilities, welcome amenities are provided in-room on arrival rather than as a drink service. We apologise if this was not clearly communicated during your stay. Thank you again for your recommendation. We look forward to welcoming you and your family back again soon.

Customer review rating 3.5/5

Belinda W. Families - Confirmed reviews ALL

Well located, great apartment, huge in size and well equipped.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mantra Sierra Grand. We’re delighted to hear that you found the apartment spacious, well-equipped, and ideally located, and we truly appreciate your kind comments regarding the proactive support you received when relocating your booking. We’re pleased our team could assist in making that transition as smooth as possible prior to your arrival. We appreciate your feedback regarding the blinds and general apartment maintenance. We apologise for the inconvenience caused and these concerns have been forwarded to the maintenance team to address as part of our ongoing improvements to ensure a more comfortable stay. In addition, we acknowledge your comments regarding Wi-Fi speed. Reliable connectivity is important, and we are currently reviewing ways to improve performance for a better guest experience. Thank you again for your valuable feedback and for your loyalty as an ALL Accor member. We hope to welcome you and your family back for a more seamless and comfortable stay in the future. Sincerely, The Mantra Sierra Grand Team

Customer review rating 3.5/5

Graeme H. Families - Confirmed reviews ALL

Goo location to Pacific Fair (2 min walk) and Convention centre (1 rail stop away) - handy to light rail (1 min walk). A few minutes walk to beach. Next to highway so traffic noise with loud vehicles noticeable. Friendly staff on reception. One cafe (coffee at start of day) 2 min walk away but others further afield. Generous sized appt (2 bed, 2 bath). Lounge suit in appt broken (uncomfortable to sit on one end) and stained. Extremely poor internet speed (1.2mb/s) and unusable.

Dear Guest, Thank you for leaving a review following your recent stay! We are delighted to see you enjoyed aspects of your stay and found the location to be great! We do apologise that you experienced issues with the WIFI speed and cleaning within the apartment and can assure you our teams are looking into this further to rectify the issues with the WIFI and ensure our standards are upheld with cleaning. We do hope to welcome you back soon! Regards, Sierra Grand Management

Other web-users rate our hotel

  • 339 reviews 9.4/10 Location
  • 528 reviews 5.1/10 Room
  • 282 reviews 7.8/10 Service
  • 42 reviews 1.8/10 WiFi
  • 246 reviews 2.1/10 Cleanliness
  • 47 reviews 3.7/10 Value
  • 42 reviews 2.9/10 Food
  • 10 reviews 1.7/10 Breakfast

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