Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 521 reviews

Mantra Sierra Grand Broadbeach - Image 1
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22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  521 reviews

TripAdvisor Rating  3.8/5  1,568 reviews

Customer review rating 4.0/5

Robert M. Couples - Confirmed reviews ALL

The stay suited our purpose and was comfortable and pleasant.

Dear guest, Thank you for your positive feedback! We are delighted to hear that our location and accommodations met your needs and contributed to a pleasant experience during your stay. Your satisfaction is important to us. Mantra Sierra Grand Broadbeach

Customer review rating 4.5/5

Jo B. Friends - Confirmed reviews ALL

Thank you Sierra grand for wonderful customer service throughout our stay. Nothing was too much trouble

Dear guest, Thank you for your kind words regarding our location and unit size. We are delighted to hear that our customer service met your expectations, as we strive to ensure a pleasant experience for all our guests. Best regards, Mantra Sierra Grand Broadbeach

Customer review rating 5.0/5

Tatiana S. Solo - Confirmed reviews ALL

My second time at Sierra Grand, and I will happily come back. Cheers to everyone who looked after me before / during and after my stay.

Dear guest, Thank you for your wonderful feedback. We are thrilled to hear that you had an amazing stay and appreciate your kind words about our team. We look forward to welcoming you back for a third visit. Best regards, Mantra Sierra Grand Broadbeach

Disgusting - never again

TripAdvisor rating 1.0/5

A F TripAdvisor review

We chose the Sierra Grand based on its location and photos online (stupid I know) When we entered the 3 bedroom partial ocean view room 1503, I was disgusted. The room was clearly old and dated, but that wasn't the issue. There was grime throughout the kitchen and streak marks in a half attempt to clean it. There were stains on the couch, the carpet looked putrid and felt manky, I don't think it has ever been cleaned. I told the kids not to walk around barefoot. The beds were only made with a fitted sheet and a top sheet. No blanket/quilt. It was strange. I rang reception after 20 minutes and told them how disappointed I was and asked to move to another 3 bedroom. I was told they were all booked and there's nothing they could do. We didn't even unpack, we left everything in our bags as the wardrobes were disgusting, uncleaned shelves and musty and damp. The sad part is the luggage we stored in the wardrobes developed white/green furry mould underneath which we noticed when we were packing at the end of the trip. So the floor of the wardrobes must have been damp. When we lifted the lid of the washing machine the smell that came out was absolutely putrid and foul. We needed to wash our clothes but that was another level of disgusting. We did a load and grey grime sludge came out of the barrel holes and left stains all over a white piece. We spent as little time in the hotel as possible, hated being there, and that was our first family holiday since pre covid that we had booked and looked forward to, and we had to endure 10 nights living in filth. The hotel has its own residents and is pet friendly. We had an female senior standing in the middle of the elevator doors with her dog, and wouldn't move back to let us in the lift. We would have to had step over the dog or the lead to get in. She asked if we had an issue with her dog (as we weren't able to walk in anyway) I said yes my daughter is scared of dogs. She said 'bye bye then' and shut the doors. Hated this holiday, hated the money we wasted on it, loved the family time, but the hotel room should be reported to the health department. Disgusting- Room 1503, run a mile.

Customer review rating 3.5/5

Veronica S. Friends - Confirmed reviews ALL

Disappointed there was no bar or restaurant area for eating or coffee. Also disappointed to see it was still a key lock up system.

Dear guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location. However, we regret that you were disappointed by the absence of dining facilities and the use of a key lock system. Your insights are valuable to us. Best regards, Mantra Sierra Grand Broadbeach

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Other web-users rate our hotel

  • 319 reviews 9.4/10 Location
  • 484 reviews 4.9/10 Room
  • 276 reviews 7.6/10 Service
  • 43 reviews 2.3/10 WiFi
  • 219 reviews 2.3/10 Cleanliness
  • 47 reviews 5.2/10 Value
  • 35 reviews 3.8/10 Food
  • 9 reviews 1.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.