Mantra Sierra Grand Broadbeach 4.5 stars

Customer review rating (ALL Rating) 4.0/5 1,091 reviews

ALLSAFE approved hotel

Information message

+ 7 Services

Hotel extras

  • Central Broadbeach location

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms

  • Full ocean view units available

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 broadbeach
australia

Fax: (+61)7/56685101

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 18km / 11.18 miles

GPS:-28.034654, 153.431848

Our accommodation(s)

Mantra Sierra Grand offers modern and spacious 1, 2 and 3 bedroom fully self contained apartments each featuring contemporary furnishings with some rooms offering panoramic ocean and hinterland views. All rooms offer features including air-conditioning, wireless internet access, full kitchen and laundry facilities.

Our guest reviews for
Mantra Sierra Grand Broadbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,091 reviews

TripAdvisor Rating 4.0/5

1,500 reviews

Friendly & Accommodsting staff, great location and very clean.

Customer review rating 5.0/5

J M. Families - 27/11/2021 Confirmed reviews ALL

We were welcomed by a very friendly and accommodating receptionist when we came. The room is very clean and the location is great. We had a great stay.

Great Stay

Customer review rating 4.5/5

Amy Couples - 26/11/2021 Confirmed reviews ALL

Great reception and wonderful room, close to G link which gets you everywhere. The only wish I could’ve had is a tv in the main bedroom with access to netflix

We really enjoyed it.

Customer review rating 4.5/5

Amanda Families - 22/11/2021 Confirmed reviews ALL

We loved the apartment, was great for our big family, the views were amazing! Reception were all so nice. If the windows of the main bedroom had tinted windows, it would make it a lot cooler and not so bright for the sun to come in the mornings. Other than that. It was a great stay

Three Nights at Mantra Sierra Grand Broadbeach.

Customer review rating 4.5/5

Eric Friends - 20/11/2021 Confirmed reviews ALL

Staff on check in and check out were very pleasant, welcoming and efficient. Initially disappointed to be allocated a "modified" three bedroom unit, on Level 13. This unit was a two bedroom unit, with a small study room at the back of the unit, which had no windows or natural light. This room was converted into a bedroom, with two small single beds and passed off as a third bedroom. This was definitely not acceptable for my party of five adults. I complained to reception about this "three" bedroom unit and was then allocated a much larger unit, #1506, which had three decent sized bedrooms. Obviously the private owner of the level 13 unit, was trying to capture the three bed room market, with a much smaller two bedroom unit. Unit 1506 was spacious. Bedding and lounge furniture was comfortable. The kitchen needed to have a restock/reorganisation of all cutlery, glasses, crockery and cooking utensils. One still wine glass was not suitable for 5 adults. I asked for five more still wines glasses and those supplied, were all of a different size. Nothing matched. The unit was within walking distance to public transport/light rail, shopping and restaurants. It is a case of always checking the room first!

Good location

Customer review rating 4.0/5

Anonymous Families - 20/11/2021 Confirmed reviews ALL

Big room, very comfortable, helpful and friendly staff

Good location

Customer review rating 2.5/5

Tanealle Couples - 18/11/2021 Confirmed reviews ALL

Location of this hotel is great. However the kitchen had some gross fishy smells and the bathroom smelled like a public male toilet. The view was nice and the bed was comfy.

Disappointing

Customer review rating 2.5/5

Helen Families - 18/11/2021 Confirmed reviews ALL

Apartment failure in condition and cleanliness

Perfectly location for shopping and dining

Customer review rating 4.5/5

Ty C. Couples - 15/11/2021 Confirmed reviews ALL

Well presented unit. Great views. Clean foyer and pool areas. Staff were welcome and professional. Great experience.

Dear Ty, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. Than you for great feedback on the service you received and it was great to hear that you were able to relax and enjoy the facilities within the resort. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Well located

Customer review rating 4.0/5

Helen O. Families - 15/11/2021 Confirmed reviews ALL

Staff excelent room was roomy but cleaning need to be better, lounge chairs old broken and dirty. Frige doir need to bee attended too hard to stay cloce.

Dear Helen, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive both constructive and positive feedback. I am sorry to hear about the fridge door and can confirm this has been attended to my our Maintenance Manager and thank you for bringing this to our attention. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Great location and friendly vibe

Customer review rating 4.5/5

Raymond S. Couples - 13/11/2021 Confirmed reviews ALL

We were extremely happy with our stay.We requested a high floor and were put on floor 26.Staff were all professional and the hotel had a good feel.

Dear Raymond, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I am thrilled that our team provided great support and service to you and that you enjoyed our friendly vibe. I will ensure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Good location, spacious rooms, great stay.

Customer review rating 4.5/5

Liz Business - 11/11/2021 Confirmed reviews ALL

Very comfortable stay. The rooms were spacious and well serviced.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I must agree with you that the locality of the resort is ideal and one of the best in Broadbeach. I believe we are close enough to walk to everything on offer in Broadbeach but just far away from the night time hustle and bustle. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

good stay

Customer review rating 3.0/5

Maria C. Couples - 11/11/2021 Confirmed reviews ALL

convenient to shops, very clean ,friendly service

Dear Maria, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Good location

Customer review rating 2.0/5

Joy V. Families - 09/11/2021 Confirmed reviews ALL

Disappointed, no hot water the entire stay, no water pressure. No fry pan, cooking tongues, no t-towels, dirty blinds, no covers on doonas ( so unhygienic)

Dear Joy, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that upon receiving your communication an inspection of the apartment has been completed with both the Executive Housekeeping and Maintenance Managers and we are taking the appropriate measures to address your raised concerns and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

well located

Customer review rating 4.0/5

Peter K. Couples - 08/11/2021 Confirmed reviews ALL

mostly just slept there

Dear Peter, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Great location, poorly managed/staffed

Customer review rating 2.5/5

Anonymous Friends - 06/11/2021 Confirmed reviews ALL

After hours check in was a challenge, front desk was unstaffed, attempting to call through and get ahold of a staff member wasn’t very fun. 1 room the hot water bearly worked, other room had previous guests/tenants items still in cupboards. Had to re-book 2 times just to get 2 rooms, costing more each time.

Dear Jaiden, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very sorry to hear of your concerns with the after hours check in and overall disappointment in the rooms allocated for your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manger

Great hotel, fantastic location

TripAdvisor rating 5.0/5

JamBarr33 10/03/2021 TripAdvisor review

Perfect location for beach, shopping and great restaurants. The room was very clean, ocean views amazing (from our room) and the staff were extremely helpful and friendly. I would definitely stay in this property again.

Dear JamBarr33, Wow, what a great review! We are so pleased that you found our property to be perfect for your holiday needs and you were able to enjoy the stunning panoramic ocean views. We are definitely very spoilt at Mantra Sierra Grand in terms of location. So close to the restaurants, cafes and shops and such a short stroll to the beach! Thank you again for sharing your review and we cant wait to welcome you back for another great holiday with us again soon! Sincerely, Rebecca Noyes General Manager

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