Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 553 reviews

Mantra Sierra Grand Broadbeach - Image 1
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22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  553 reviews

Customer review rating 2.5/5

Clarke S. Friends - Confirmed reviews ALL

I was extremely dissatisfied to find the apartment was not what I expected for the money. The walls were marked and dirty, the ensuite had the previous persons toothpaste still on the vanity doors and handles, the carpets were dirty and the filth between the lounge cushions was next level. I have had pleasant stays in other Mantra hotels around Australia but the Grand Sierra was a let down to say the least.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear you found our location convenient; however, we are sorry that other aspects of your experience did not meet expectations. We are disappointed to learn of the cleanliness issues you encountered within the apartment. This is not reflective of the standards we aim to deliver, and your comments have been shared with our housekeeping team for review and further attention. It is appreciated that you have enjoyed stays at other Mantra properties, and we regret that Mantra Sierra Grand did not provide the same positive impression on this occasion. Your feedback is valuable and helps us identify where improvements are needed. We hope we may have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay. Kind regards, The Team at Mantra Sierra Grand

Customer review rating 0.5/5

Tiffany H. Families - Confirmed reviews ALL

I must open with stating, I have never had to write a review such as this. We booked a 2 bedroom ocean apartment on a higher level as the Web site suggested partial ocean views from level 10 and up. We were allocated 1205, the view was from the bedrooms and filthy balcony. The living room view, where you spend most of the time, looked directly at the external wall of the units in front, except for a less than partial glimmer of the ocean to the north east. We have stayed in this property before in an Airbnb and were aware that the building directly in front could block the views and when this was unavailable we booked directly with Mantra, given the picture on the web site. A little more transparency in the photos on the web site would assist people in making an informed decision when booking. Items that should have been addressed by management prior to this apartment being placed in the letting pool. The lounge was too large for the area with 1m to the kitchen bench and 1.5m to the very large TV. The lounge's electric recline didn't work. The TV could only be turned off via the actual TV not the remote control. The TV cabinet had a door missing. The fridge had large dints over the freezer door. Other than the lounge chair (leather), all soft furnishings were filthy and stained, the ottoman had fake leather peeling off, the balcony lounge had oil ? stains on the seating pads. We were unsure if the blankets on the beds were clean, so we requested fresh ones. This request was met. Blankets in all accommodation we have stayed in is normally found in the bedroom cupboard in a sealed bag stating they are clean. All of these issues were brought to the attention of the staff member on duty shortly after checkin and an apology was given. Overall, it appeared that this had been a tenanted apartment which had now been placed in the Mantra holiday letting pool with scant regard had to the cleanliness and functionality of the space for holiday letting. Our choice of Mantra Sierra was proximity to family who live on the GC. This stay was not going to be a one off holiday, it was to locate a place to stay every couple of weeks or so for a few nights. But given our experience with Mantra Sierra letting pool, we will not be booking via your site again.

Dear Guest, Thank you for taking the time to provide detailed feedback following your stay with us. We appreciate you choosing to return to Mantra Sierra Grand and are sorry to hear that this visit did not fully meet your expectations. We regret that the outlook and presentation of the apartment impacted your experience. While apartment views and layouts can vary, we understand how important this is when booking, and your comments regarding clearer representation have been noted for review. We also acknowledge your concerns regarding cleanliness and maintenance. These matters are not reflective of the standards we aim to uphold and have been shared with the relevant teams. Thank you again for your feedback. We value your comments and hope we have the opportunity to welcome you back and provide a more enjoyable stay in the future. Kind regards, The Team at Mantra Sierra Grand

Customer review rating 3.0/5

Jo F. Families - Confirmed reviews ALL

No upgrades, booked for 4 adults, got 2 peach tea and 1 water as a substitute for our drinks vouchers. Had to ask for extra bedding as only sheets were on single beds, no milk provided, laundry door was broken. Construction noise outside till after 1am we wernt told about. Stayed 5 nights no exchange of towels, or daily service provided.

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay with us. We regret the confusion regarding the welcome amenities, housekeeping, as well as the inconvenience caused by maintenance issues. These matters are certainly not reflective of the experience we aim to provide. We also understand your frustration regarding the construction noise and the lack of prior communication about potential disturbances. We appreciate your feedback on this point, as well as your comments regarding housekeeping services. Your observations have been shared with the relevant teams for review and improvement. While we are pleased to hear that the booking process through the ALL App was easy, we are sorry that other aspects of your stay detracted from your overall experience. Thank you again for your candid feedback. We value your loyalty and hope we will have the opportunity to restore your confidence in a future stay. Kind regards, Mantra Sierra Grand

Customer review rating 4.0/5

Sandra C. Couples - Confirmed reviews ALL

Excellent location, balcony chairs should be replaced. Great views, comfortable stay.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our excellent location, the great views, and that you found your stay comfortable. It is always rewarding to know that our guests have had a relaxing and enjoyable experience. We also appreciate your feedback regarding some furnishings. Thank you for bringing this to our attention. Your comments have been shared with our management team for review as we continually work to maintain and improve our facilities. We appreciate your loyalty as an ALL Member and we look forward to welcoming you back to Mantra Sierra Grand for another enjoyable stay in the future. Kind regards, Mantra Sierra Grand

Customer review rating 4.5/5

Keith B. Families - Confirmed reviews ALL

We very much appreciated the size of the quality and size of the apartment, and especially the high floor which gave us expansive view over the ocean and the Gold Coast Hinterland. The apartment presented very well on our arrival and I was very impressed with the innovative platinum member welcome gifts.

Dear Guest, Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed the spaciousness of your apartment, as well as the spectacular views of the ocean and Gold Coast Hinterland from your apartment. It is particularly pleasing to know that our location between the beach and Pacific Fair provided the perfect balance for your getaway. We are also thrilled that you appreciated the presentation of the apartment upon arrival and the member welcome amenities. Recognising and rewarding the loyalty of our ALL members is very important to us, and your feedback lets us know these touches made a positive impression. As well as this, we are pleased that your request for a late check-out was warmly received and accommodated. We will be sure to share your feedback with the team, who will be delighted to know they contributed to your positive experience. On behalf of the Mantra Sierra Grand team, we truly value your loyalty as an ALL Platinum member and look forward to welcoming you back for another memorable stay. Kind regards, Mantra Sierra Grand

Other web-users rate our hotel

  • 342 reviews 9.4/10 Location
  • 534 reviews 5.1/10 Room
  • 280 reviews 7.5/10 Service
  • 40 reviews 2.4/10 WiFi
  • 247 reviews 2.1/10 Cleanliness
  • 45 reviews 4.4/10 Value
  • 41 reviews 3.1/10 Food
  • 9 reviews 1.8/10 Breakfast

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