Mantra Sierra Grand Broadbeach 4.5 stars

Name: Mantra Sierra Grand Broadbeach
Address: BROADBEACH, 4218, AUSTRALIA
Telephone: (+61)1300092872
Rating: 4.0

Customer review rating 4.0/5 732 reviews

ALLSAFE approved hotel

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+ 14 Services

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Mantra Sierra Grand Broadbeach

We look forward to welcoming you to Mantra Sierra Grand! Rebecca Noyes, Hotel Manager; sierragrand.gm@mantra.com.au or 07 5668 5100

Rebecca NOYES, Hotel Manager

Soaring 30 levels above Broadbeach on the Gold Coast is Mantra Sierra Grand, boasting an enviable location with many apartments featuring breathtaking ocean views. Surrounded by award-winning restaurants, shopping centres and conference venues, stylish 1, 2 and 3 Bedroom Apartments and 3 Bedroom Penthouse provide comfort in the heart of Broadbeach. Fantastic resort facilities include a fully equipped gym, in-house theatre, tennis court, seasonally heated swimming pools, sauna and steam room.

Hotel extras

Central Broadbeach location
Walking distance to pristine beaches
Outstanding range of resort facilities
Large expansive & well-appointed rooms
Full ocean view units available

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
Parking
- Private indoor parking
- Public outdoor parking
Wheelchair access
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Dry cleaning / IroningPaying

Swimming pool
- Indoor heated pool
- Outdoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Massage (Paying)
- Sauna
Babysitting on requestPaying
Outdoor tennis court

BreakfastPaying

Self service business centrePaying
Copy/print service availablePaying

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218
broadbeach
australia

Tel: +611300092872

Fax: (+61)7/56685101

Contact email :

Check-in from 14h00

Check out up to 10h00

By plane
GOLD COAST AIRPORT At 18km / 11.18 miles

GPS :-28.034654, 153.431848

Our accommodation(s)

Mantra Sierra Grand offers modern and spacious 1, 2 and 3 bedroom fully self contained apartments each featuring contemporary furnishings with some rooms offering panoramic ocean and hinterland views. All rooms offer features including air-conditioning, wireless internet access, full kitchen and laundry facilities.

1 Bedroom Apartment

Max. number of persons: 3
Area: From 73 m² / 786 sq ft
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

2 Bedroom Apartment

Max. number of persons: 5
Area: From 93 m² / 1001 sq ft
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

2 Bedroom Ocean

Max. number of persons: 5
Area: From 93 m² / 1001 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

3 Bedroom Apartment

Max. number of persons: 7
Area: From 140 m² / 1507 sq ft
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

3 Bedroom Ocean Suite

Max. number of persons: 7
Area: From 140 m² / 1507 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

3 Bedroom Penthouse

Max. number of persons: 7
Area: From 166 m² / 1787 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Apartments

Great location comfortable suit

Cindy H. Families - 25/10/2020 Confirmed reviews ALL

Great location, walking distance to the shops and restaurants

Dear Cindy, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Great location. Amazing view.

Shazza Friends - 25/10/2020 Confirmed reviews ALL

Location was close to beach, shops and restaurants. We were in room 1506 3bedroom 2 bathroom apartment. Views from balcony and master bedroom were amazing. Road noise was bad. It felt like we were sleeping on the road and not 15 floors up. The doors and windows need to be replaced with triple glaze noise reducing glass. Pools and spas were clean and warm.

Dear Sharon, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive both constructive and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the traffic related noise as best possible to minimise the impact to our guests. Please accept our formal apologies for any inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Pleasant and comfortable.

Toni S. Families - 21/10/2020 Confirmed reviews ALL

We stayed at your venue from 16-19 October. I phone ahead make sure our vehicle would fit in the underground secure car park. Was assured it would. Upon arrival was greeted at reception. Was very clean and customer service was good. Was advised to park in basement 2 car park 229. The further we went down the lower the height went. We went back to reception to advise our car would not fit in the allocated spot. Was then advised to park in any space that didn’t have a red dot as the car parks had not been allocated yet. Then realised all the car park had a red dot what we should have been advised was to park in the visitor car park. Frustrating as we were going back and forward to reception to make sure we were doing the right thing in the end wasted 45mins getting it sorted.

Dear Toni, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive both constructive and positive feedback. Please accept our apologies for any inconvenience caused regarding the parking facilities at the property. Signage and setup for the property has the car park at a maximum height of 2.2m, therefore all spaces within the area should not be lower than this height. I can confirm since your stay a full review of the carpark height is currently being completed to ensure that the advertised height is accurate. We once again apologise for any inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Great view but a bit noisy

Simone Friends - 20/10/2020 Confirmed reviews ALL

The view was lovely- the first impression was disappointing. The reception staff were more concerned with sprouting their policies then providing good customer service. I specifically booked these apartments as we could get 2 king beds as I was travelling with a friend. When we were allocated our room I asked her to confirm it had 2 king beds to which she replied no and that it is never guaranteed - really poor service. She did eventually change our rooms but only after I threatened to leave and demand a refund. The room was on the 25th floor and still could hear the traffic. Beds at the end of their life the mattresses need replacing.

Dear Simone, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns raised in your review to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

Comfortable Stay, well located

Jo Families - 20/10/2020 Confirmed reviews ALL

Checkin was polite and professional. The rooms were spacious and the beds very comfortable. Location of this hotel is why we chose it. The facilities were very well maintained. We stayed on the 21st floor in the room next to the garbage shute. There was an odour coming from the garbage room for the 3 days of our stay. Checkout was very fast. I would definitely recommend staying at Mantra Sierra Grand.

Dear Jo, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Perfect location

David B. Solo - 19/10/2020 Confirmed reviews ALL

I’m a member of the Accor group and normally stay at a Pullman or similar. This my first time at a Mantra property and have to say I thoroughly enjoyed my stay. The room was great and the service excellent. So much so I have rebooked.

Dear David, Thank you for the great review! We are thrilled to host not one but two stays with us here at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for your patronage, and we hope to have the opportunity to welcome you back for another great stay with us again soon. Sincerely, Rebecca Noyes General Manager

Condition of room & cleanliness

Kylie &. M. B. Families - 18/10/2020 Confirmed reviews ALL

Whilst hotel looked beautiful and as are amenities and staff fantastic - our room was filthy - ( thank god there was a vac there ) Carpet was dirty - a previous guest so old hair band was in the floor - the drinking glasses where like someone had drank milk from them and returned to cupboard - stained curtains in main room - broken bath tap ( could be a easy fix with some silicon ) For $900 cost for the two nights - it was very disappointing - Although location and staff and amenities(Pool etc ) were great .

Dear Mark, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the poor level of cleaning experienced and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

Not great

Cs Families - 18/10/2020 Confirmed reviews ALL

Arrived in the evening, but hadn’t been given any info about late check in procedures. Luckily the security guard was helpful. Parking was woeful - no guest parking available after driving around 2 floors with multiple dead ends. Had to park in the “Restaurant customers only” carparks and wander aimlessly around the very smelly carpark and service corridors to find our way back into the building as no lifts to that carpark level, and no signage directing back to the hotel. Apartment was sparsely furnished and very run down. Faux rattan balcony furniture was badly disintegrating and unravelling. Couldn’t sit on it as it would have caught on and potentially torn clothing. Public area cleaner, weekend receptionist and security guard were all lovely, friendly and helpful, but we won’t choose this property again, and will rethink Mantra overall.

Dear Cara, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the poor late arrival experience and the standard of furnishings within your allocated apartment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

Good spot. Apartment a bit damaged.

Nathan Families - 11/10/2020 Confirmed reviews ALL

Thought the unit would be a bit nicer. Was a great floor facing the ocean, damaged tiles with tape stuck down on balcony. Stereo did not work. Bathroom door did not shut securely. Bed in second room was a proper king but the one in the main room was joined together.

Dear Nathan, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address balcony tiles and the overall condition of the apartment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

Great location

Renee Families - 10/10/2020 Confirmed reviews ALL

Our room was spacious with a great ocean view. The hotel had excellent amenities. The kids loved the pool! The hotel is in a central location and super close to a large shopping mall, which is handy for groceries.

Dear Renee, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Great stay

Dj Couples - 06/10/2020 Confirmed reviews ALL

Mantra has always been great to us. We decided to celebrate our anniversary where we stayed the night before we got married two years ago.

Dear Daljit, Congratulations on your wedding anniversary! We are so pleased you were able to celebrate with us on such a special occasion. We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Anonymous Families - 05/10/2020 Confirmed reviews ALL

Facilities were fabulous!!!! Great location!

Dear Kate, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

good stay

Baptist O. Families - 04/10/2020 Confirmed reviews ALL

clean hotel but the lift was not good. also change beddings and towels every two days at max

Dear Baptist, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Great location and view, disappointing standard of maintenance and cleanliness

Rebecca Families - 02/10/2020 Confirmed reviews ALL

Overall considered below expectation for a Mantra resort. Some things were great like the pool, size of the apartment and views. Several things fell short. Tiles were lifting on the balcony which created a hazard, there were spills on the balcony that had not been cleaned, the floor in the kitchen was sticky, the furniture was tired, bedroom lampshade was broken, there were visible dust marks on the air conditioning event and ceilings.

Dear Martin, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the lifting of balcony tiles and the overall standard of furnishings within the apartment. We have also addressed with our Housekeeping Manager the poor level of cleaning and apologize once more that this was not addressed prior to your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

Great short stay

Mary Families - 30/09/2020 Confirmed reviews ALL

We had a 2 day stay in a beautiful 3 bedroom unit. Our son is in a wheelchair and it was very easy for him to navigate around the unit. He loved the indoor pool. We were disappointed that WFI was not inclusive

Dear Mary, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive both positive and constructive feedback. Please be assured we are working on having WiFi inclusive for all booking packages. We thank you again for your feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Well located

Amber Couples - 28/09/2020 Confirmed reviews ALL

The hotel is well located, close to amenities however, it wasn’t cleaned properly, there was dust on the counter tops and tables, the balcony wasn’t cleaned properly either. The shower was so small and uncomfortable to use. The pictures on the mantra website is nothing like the hotel we saw, especially the shower .

Dear Edwin, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we do pride ourselves on our dedication to provide well maintained, clean apartments and I am truly saddened that your stay was met with such disappointment. The concerns you have raised are certainly not our normal high standard and will be attended to ensure that the expected quality level in our apartments is upheld. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

Convenient

Rebecca T. Families - 28/09/2020 Confirmed reviews ALL

Clean, spacious

Dear Rebecca, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive both constructive & positive feedback. We apologise that the bed was not comfortable, please be assured that we ensure to have this addressed and sincerely apologise for any concerns this caused during your stay. we once again thank you for providing your feedback. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Good stay

Anonymous Friends - 27/09/2020 Confirmed reviews ALL

It was clean basic and comfortable

Dear Gavin, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive both constructive and positive feedback. We sincerely apologise for any inconvenience caused whilst using the car parking facility here at Sierra Grand due to a number of guests parking additional cars in these areas. We can confirm that we are currently in the process of moving to allocated car parking to ensure a car space is available for each and every guest. We apologise once more for any inconvenience this caused. We thank you for your constructive feedback regarding the furnishings in the apartment and can provide full assurance that these are in the process of being attended to as part of a refurbishment program currently underway throughout the property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

Satisfied

Karen M. Families - 22/09/2020 Confirmed reviews ALL

The apartment felt old and wasn’t happy with the fact that I had to find a park as none are reserved for each room

Dear Karen, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we do pride ourselves on our dedication to provide well maintained, clean apartments and I am truly saddened that your stay was met with such disappointment. The concerns you have raised are certainly not our normal high standard and will be attended to ensure that the expected quality level in our apartments is upheld. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager

yes, was close to everything and the beach.

Anthony V. W. Families - 22/09/2020 Confirmed reviews ALL

It was a nice stay, only thing was parking. I would stay again.

Dear Anthony, We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive both positive and constructive feedback. We sincerely apologise for any inconvenience caused whilst using the car parking facility here at Sierra Grand. Unfortunately, due to a number of guests parking additional cars in these areas, we are currently in the process of moving to allocated car parking to ensure a car space is available for each and every guest. We apologise once more for any inconvenience this caused. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Noyes General Manager

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