Mantra Sierra Grand Broadbeach

Very tired room. Holes in furniture and carpet. Old, worn, stained carpet. Rude reception staff member. We were there for a wedding with multiple families staying in six different apartments. Three families were given rooms that were not what they booked e.g, they paid for beach view and we’re given hinterland view. When we arrived there was someone in our assigned car space so we parked in the closest spot and went to reception to let them know. While there I saw my niece who was the one getting married, she had been given a different room to what she had booked, she was in tears. I offered her my room as it was on the 26th floor - the floor she had been promised. I told her the room was a bit tired and I wasn’t sure if she’d be happy with it. I told the man on reception that my car space had been taken so I had parked in the closest spot. He asked me to go and take a photo of the car in my space and told me to move my car or it would be towed. I was taken aback by this and asked him to check the number plate on his system so he could notify the owner. He said he didn’t have time and couldn’t leave the front desk. At this point Rebecca and another staff member appeared and asked if everything was ok, I said no and explained the situation. The original staff member told Rebecca I was rubbishing the hotel to other guests. I explained to her that I was offering my room to my niece and had told her it was shabby and I wasn’t sure if she’d be happy to get ready there on her wedding day. There were no other guests in the foyer apart from my daughter so no one else could possibly have heard me ‘rubishing’ the hotel. Rebecca apologised and gave me an alternate parking space. I went directly down and moved my car. The man on reception was unfriendly, unhelpful and quite frankly rude. At one point I asked him to stop speaking to me as I was flabbergasted by the way he spoke to me. I wasn’t the only guest in our large party who had this experience. I’m not sure how any of the above meets the Mantra standards.

Great outlook from Ocean View Room, perfect location. Accessible to good restaurants and amenities. 3 bedroom apartment had everything you need for a comfortable stay. Pool and spa was great. Rooms a little bit dated, need some upgrades done.

The apartments were very generously sized and comfortable. The kitchen was well equiped and the facilities were very good. There is a large warm pool and well equiped gym. The staff were friendly and helpful and the location suited us very well.

The apartments were very generously sized and comfortable. The kitchen was well equiped and the facilities were very good. There is a large warm pool and well equiped gym. The staff were friendly and helpful and the location suited us very well.

Perfectly placed and easy to find. Clean and suited our needs