Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 518 reviews

Mantra Sierra Grand Broadbeach - Image 1
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22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  518 reviews

TripAdvisor Rating  3.8/5  1,568 reviews

Customer review rating 4.5/5

Adam H. Friends - Confirmed reviews ALL

Tamara at check-in was excellent. Room was spotless and well equipped

Dear Adam, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our facilities to be clean and well-equipped, and that Tamara provided you with excellent service at check-in. We appreciate your kind words and hope to welcome you back in the future. Best regards, Mantra Sierra Grand Broadbeach

Customer review rating 2.0/5

Von S. Families - Confirmed reviews ALL

The apartment was dirty, had large coackroaches on couch and one actually crawled over me when sleeping. The carpet next to kitchen was damp and wet. The rangehood was falling apart, knobs were coming off. Towels were dirty.

Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, as well as the condition of the apartment. Your comments are valuable, and we will review them to enhance our guest experience. Goodbye, and best regards, Mantra Sierra Grand Broadbeach

Customer review rating 4.5/5

David W. Business - Confirmed reviews ALL

The staff on reception at check in were exceptional. Cannot praise enough.

Dear Guest, Thank you for your kind words regarding our friendly staff and convenient location. We are thrilled to hear that our reception team made a positive impression during your check-in. Your feedback is invaluable to us. Best regards, Mantra Sierra Grand Broadbeach

Customer review rating 3.0/5

Melissa W. Families - Confirmed reviews ALL

Reception were great but the apartment was sooo dirty

Dear Melissa, Thank you for taking the time to review Mantra Sierra Grand. I am disappointed to read we have fallen short of your expectations during your stay with us, your experience is certainly not the standard we hope for our guests. I assure you your feedback will be shared with our housekeeping leadership team for further investigation, our sincerest apologies for any inconvenience this may have caused. I truly hope we have another opportunity to welcome you back for a more positive stay. Kind regards, Reception Team

Customer review rating 3.5/5

Burdett A. Business - Confirmed reviews ALL

Not bad but spoiled by tv with issues, corridor smell, dirty floors, inconsistent level of AC across rooms, noisy dryer and cockroaches

Dear A., Thank you for taking the time to tell us about your stay at Mantra Sierra Grand, and for bringing this issue to our attention. I would like to personally apologise for the issues you were presented with during your stay and that we were not able to rectify this in a timely manner. Your feedback is extremely valuable to us as we strive to improve with each and every stay, and I can assure you I have forwarded your comments onto our respective department heads to investigate further and rectify these kinds of issues. This is truly disappointing to hear, as we pride ourselves on our spotless cleaning services & standards. We hope this experience has not deterred you from choosing this property as we would love to welcome you back in the future with spotless services. Kind regards, Reception Team

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Other web-users rate our hotel

  • 318 reviews 9.3/10 Location
  • 487 reviews 4.9/10 Room
  • 279 reviews 7.6/10 Service
  • 44 reviews 2.2/10 WiFi
  • 222 reviews 2.3/10 Cleanliness
  • 47 reviews 5/10 Value
  • 34 reviews 3.9/10 Food
  • 9 reviews 1.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.