Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 529 reviews

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Description

Hotel extras

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms with full ocean view units available

  • Reception is open from 9am to 5pm

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  529 reviews

Customer review rating 4.5/5

Jasmine R. Families - Confirmed reviews ALL

Reception was not helpful the room was exceptional.

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed the apartment and location, and that the unit helped make the 50th birthday celebration a special stay. We’re sorry that your arrival experience did not meet expectations. Our team strives to provide a welcoming and helpful check-in for all guests, and we appreciate your comments as they help us review and improve our service. Our team is proud to represent a diverse and multicultural workplace, and we work hard to ensure all guests receive clear and helpful information during check-in, including an information letter outlining the building facilities and amenities. Thank you also for your comments regarding the beds and housekeeping. As this apartment has hard flooring as part of a renovation, bed stoppers have been placed under the wheels to reduce movement and feedback has been shared with the apartment owner for further improvement. The housekeeping concerns you mentioned will also be followed up with our team. We appreciate you bringing these matters to our attention and hope to welcome you back to Mantra Sierra Grand for an even smoother stay in the future.

Customer review rating 2.0/5

Darren W. Friends - Confirmed reviews ALL

I paid for an ocean view apartment and there was this small slither of ocean that could be seen. Hardly worth the extra money. The room was in poor condition and there were only 6 glasses for a 2 bedroom 4 person apartment, and the glasses were like Temu glasses, so tiny.

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that the apartment did not fully meet your expectations. Our ocean-view apartments are advertised across booking platforms as offering partial ocean views, as the property is located a short distance from the beachfront rather than directly on the waterfront. We understand that views can vary depending on the apartment’s position within the building, and we appreciate your comments regarding this. We also apologise for your concerns about the apartment condition and the kitchenware provided. Your feedback has been shared with our housekeeping and management teams so we can review the presentation of the apartment and ensure adequate kitchen items are available for guests. Thank you again for your feedback, as it helps us continue to improve the experience we provide. We hope to have the opportunity to welcome you back to Mantra Sierra Grand in the future. Kind regards, The Mantra Sierra Grand Team

Customer review rating 3.0/5

Natalie G. Couples - Confirmed reviews ALL

Bathroom had black hair around it, and bottom left corner of shower was leaking.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room nice and that our team made a positive impression during your stay. We sincerely apologise for the housekeeping and maintenance issues you experienced in the bathroom. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams so they can address these concerns and ensure closer attention to detail. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back to Mantra Sierra Grand for a more seamless stay in the future. Kind regards, The Mantra Sierra Grand Team

Customer review rating 4.5/5

Marilyn R. Families - Confirmed reviews ALL

Great family venue with 5 apartments would of appreciated Ore than one towel per person over the week as one isn't enough to be able to use when its being washed an dryed cleaning in some of the units could of definitely been better in the kitchens an under couch cushions this comment is not meant to be negative but as accommodation managers ourselves I know all feedback is appreciated we did enjoy our stay as a family of 23 thank you

Dear Guest, Thank you for your great review and for choosing to stay with us at Mantra Sierra Grand. We’re delighted to hear your large family group enjoyed the stay and that our apartments worked well for accommodating everyone together. We also appreciate you taking the time to provide constructive feedback. Your comments regarding towel availability and the attention to detail in some areas of the kitchen and under the couch cushions have been noted and will be shared with our housekeeping team so we can continue improving our standards. It was a pleasure hosting your family of 23, and we hope to welcome you all back to Mantra Sierra Grand again in the future. Kind regards, The Mantra Sierra Grand Team

Customer review rating 4.5/5

Desiree D. Couples - Confirmed reviews ALL

Easy walk to restaurants in Broadbeach

Dear Guest, We’re so pleased you enjoyed the convenient location of Mantra Sierra Grand. Being within easy walking distance to the fantastic restaurants and dining options in Broadbeach is something many of our guests love. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay! Sincerely,

Other web-users rate our hotel

  • 342 reviews 9.5/10 Location
  • 519 reviews 5.2/10 Room
  • 287 reviews 7.9/10 Service
  • 43 reviews 2.4/10 WiFi
  • 241 reviews 2.2/10 Cleanliness
  • 48 reviews 4.7/10 Value
  • 41 reviews 2.5/10 Food
  • 9 reviews 2.2/10 Breakfast

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