Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,105 reviews

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Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

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Room 1

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,105 reviews

Customer review rating 1.0/5

Tabitha G. Families - Confirmed reviews ALL

Dear Tabitha, Thank you for taking the time to speak with me and for having a constructive conversation regarding your experience. I am glad that we were able to reach a satisfactory conclusion and address your concerns. Should you travel back to Kingscliff in the future, please feel free to reach out to the property directly. We would be more than happy to assist you and ensure you have a much more enjoyable experience on your next stay. Kind regards, Nikita Vakade Front Office Manager

Customer review rating 4.5/5

Tom C. Families - Confirmed reviews ALL

Dear Tom C., Thank you for your positive feedback regarding your stay at Peppers Salt Resort & Spa. We are delighted to hear that you enjoyed our convenient location, facilities, and the cleanliness of our rooms. It is always rewarding to know our staff made your experience memorable. Warm Regards Nishant Joon Assistant Manager Peppers Salt Resort & Spa

Customer review rating 2.0/5

Joseph J. Couples - Confirmed reviews ALL

Dear Joseph, Thank you for taking the time to share your feedback following your recent stay at Peppers Salt Resort & Spa Kingscliff. I am very sorry to hear that your much-anticipated stay was affected by a number of issues. We sincerely apologise for the inconvenience caused by the construction near your initial room and for the concerns you experienced with the accessible room facilities. While I am pleased our team was able to relocate you away from the construction, it is disappointing to learn that the replacement room presented further issues. This is certainly not the standard of comfort and service we aim to provide. I am also sorry to hear about the difficulties you experienced with the Wi-Fi connection in Seasons Restaurant. We understand how frustrating this would have been, particularly as an Accor member. Your feedback has been shared with our relevant departments for review and follow-up, particularly regarding the maintenance concerns and the communication facilities within the rooms. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience on a future visit. Kind regards, Nikita Vakade Front Office Manager

Customer review rating 3.5/5

Michael S. Friends - Confirmed reviews ALL

Dear Michael S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the accommodation comfortable and our staff friendly. However, we appreciate your comments about the remote controllers and the need for clearer communication regarding payment methods at the restaurant. Warm Regards Nishant Joon Assistant Manager Peppers Salt Resort & Spa

Customer review rating 3.0/5

Jacqueline C. Couples - Confirmed reviews ALL

Dear Jacqueline C., Thank you for taking the time to share your feedback regarding your recent stay at Peppers Salt Resort & Spa. I sincerely regret to learn that your experience did not meet the standards you have come to expect from us. I would like to address the concerns you raised. Your feedback regarding the insufficient number of coffee cups and census forms has been noted, and I apologize for any inconvenience this may have caused. Additionally, while we strive to keep our guests informed about any necessary maintenance work, I understand the frustration caused by the last-minute changes regarding the water shut down. I assure you that communication is a priority for us, and we will review our procedures to enhance this aspect. Furthermore, I am sorry to hear about the issues with the hairdryer and the washing machine. These matters will be addressed with our maintenance team to ensure they are remedied promptly. I appreciate your kind words for the tradesmen doing the guttering works. Thank you once again for your valuable feedback, which helps us improve our services. Warm Regards Nishant Joon Assistant Manager Peppers Salt Resort & Spa

Other web-users rate our hotel

  • 665 reviews 9.2/10 Location
  • 1,499 reviews 5/10 Room
  • 1,016 reviews 5.3/10 Service
  • 22 reviews 4.4/10 WiFi
  • 607 reviews 3.2/10 Cleanliness
  • 552 reviews 8.1/10 Pool
  • 540 reviews 5.1/10 Comfort
  • 404 reviews 4.5/10 Food

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