Peppers Salt Resort & Spa Kingscliff 4.5 stars

Lots of family’s and kids. Not the best spot for a couples get away. Pool was full of screaming children

Great weekend away with extended family - and it was fantastic Service around the pool is a must - same with the cocktails and food! All the staff were happy and welcoming - and nothing was a problem. It was a busy weekend - but the weather and resort made it all worth while! We will be back - in fact some of the family have already re booked!

we found all staff very friendly and helpful. also loved the size of the rooms and bathrooms. excellent beach pool and loved the shade sail areas.

Location of hotel was good Food and drink at the resturant and pool side bar were great. The staff were brilliant Main room was great inside but we are unhappy about a few thing. -The room we paid for was called a spa room as it has a private spa outside but it wasn't heated and was just called water pool. Useless and misleading. -the two hotel pools looked amazing but again shocked when you call one pool a heated pool and it was freezing and the spa connected to it was warm but defiantly not spa tempeture. (I didn't go in any pools the whole holiday which I think is sad as we came from Sydney for a poolside getaway to relax with out baby) -We had two small problems which were resolved inside with the air conditioning leaking and the dishwasher not working. Brilliant maintenance staff. -the main complaint was the second bedroom was useless and our son had to sleep with us as all the air conditioning units were positioned on the outside the wall of that bedroom. One making loud vibration noises all night. One of them must have been unbalanced or something. (I'm not talking about the noise a air conditioner normally make)

Breakfast room VERY noisy and getting a meal was quite slow at 8.00 AM

Overpriced and overrated. Staff were not very friendly. Service was slow. Had no beach towels for the pool. Bath towels were small and thin, not 5 star. Our room did not get cleaned one of the days. The "garden view" was of the road.

First impression when arriving sets the mood for a relaxing holiday. Female receptionist extremely rude, obviously she did not want to be there. Could not be bothered answering questions when I asked where car park was located. On our arrival broken glass all over patio, also door to bedroom came off track twice and had to call for assistance.

We booked a 2-BR spa suite for 8 nights. The overall service and cleanliness of the hotel and rooms were disappointing. Service was poor, there were clearly not enough staff on duty across the hotel, the main bar/cafe by the pool was not open to serve even coffee in the morning, and in the afternoon there was a crazy queue just to order a beer. Hotel corridors were dirty and not cleaned once during our entire stay, and the floors in our room on arrival were dirty. I swept them daily but as I didn't have a dustpan or vacuum, swept it neatly to the side of the room and it wasn't cleaned by housekeeping once! It was a pile of sand (as the pool has a sandy beach area) so easily visible. Housekeeping, which was included in our package, was ad hoc and often didn't happen until late in the day when we were back in the room which was inconvenient. When paying for our stay, reception quoted $600 more than the price we had booked for our stay - luckily I had the booking rate on email, but this was only because I requested it at time of booking, it wouldn't have been sent to me otherwise. Lucky I did, otherwise I wouldn't have had a leg to stand on. To top it off, we had a member from reception ENTER our room at 6.40AM one morning, with our kids asleep, to deliver an invoice ("because she couldn't get it under the door"!!). This is unacceptable! Was it so urgent? Could they not have called us? This was a complete violation of privacy and made us feel very uncomfortable that this sort of practice was happening, especially as we had our small children with us. Overall, the pool and location were the saving grace for our stay, but the hotel experience was average at best.

Great place to stay. Loved the restaurants and the walk into Kingscliff. Great beaches and water temperature.

A beautiful experience, lovely surrounds

Great family resort

One of the rooms we were allocated did not have working aircon. We were staying for our wedding & the room was vacant for one of two nights due to the lack of aircon. We didn’t complain at the time as we had other things on our minds.