Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 4.0/5 2,787 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,787 reviews

TripAdvisor Rating  4.2/5  4,650 reviews

Customer review rating 5.0/5

Tammi-lee P. Families - Confirmed reviews ALL

Quick little two night getaway. 3 children, wr had the loft apartment which the kids loved being upstairs. Great room, everything we needed. Easy access. Nice and clean.

Dear Tammi, Thank you for your kind words, we certainly have a wonderful resort and I am pleased you enjoyed your visit. We hope you'll be back for another lovely experience with us. Kind regards, - Manager On Duty

Customer review rating 0.5/5

Leanne D. Couples - Confirmed reviews ALL

From the beginning it was without a nightmare. First the car park is a nightmare with no clear signs as to where you are supposed to be. 1 disabled spot in the area we finally found. The room was not clean. We requested 2 single beds we booked through Accor. When we arrived we had a dirty fold out bed. We did not receive any notification for our welcome drinks and when we asked the lady was annoyed like it was our problem. The restaurant offered 1 vegetarian meal out of its grand list of 5 options. We didn’t stay we opted to leave. To say we were disappointed is an understatement.

Dear Leanne, Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience at Peppers Salt Resort & Spa Kingscliff fell far short of your expectations. We sincerely apologies for the issues you encountered—from the confusion with parking, to the cleanliness of your room, and the bedding configuration not meeting your request. This is certainly not the level of service or comfort we strive to provide, and I understand how frustrating this must have been for you. Your comments regarding the welcome drink experience and limited vegetarian options in our restaurant have also been noted. It’s disappointing to hear that the team’s response added to your dissatisfaction, and I will be following up internally to ensure these concerns are addressed and not repeated. We value all our guests, especially our Accor Live Limitless members, and I truly regret that your stay left you feeling let down. Please know your feedback is taken seriously, and we are reviewing the details to prevent similar issues in the future. Thank you again for bringing this to our attention. Kind regards, Sam Assistant Manager

Customer review rating 4.0/5

Mick R. Couples - Confirmed reviews ALL

Comfortable room, good service and great location.

Dear Mick, Thank you for your kind review and for choosing to stay with us at Peppers Salt Resort & Spa Kingscliff. We're so pleased to hear you enjoyed our great location, comfortable room, and the service provided by our team. It’s also fantastic to know that you found the booking process easy and appreciated the cleanliness, check-in experience, and overall hospitality. We value your loyalty as a Silver ALL member and Accor Vacation Club guest, and we're grateful for your continued support. We hope to welcome you back again soon for another relaxing getaway. Kind regards, Sam Assistant Manager

Customer review rating 3.5/5

Amanda R. Families - Confirmed reviews ALL

Surprised that staff didn't know how guests could order a cocktail and weren't willing to find out. Was told to go to seasons and ask. The car parks were shocking. So tight. Took 3 to 4 goes to park. And the sharp turn had no mirror to see any oncoming traffic. The bike hire was explained at $20 for two bikes for 2 hrs but was charged $40. And was sent a tax invoice for buffet breakfast with my credit card number to be charged when I had already paid. Had to physically call up to get it sorted. No one could use main pool it was absolutely freezing. Lots of bush turkeys in and around pool area. Wouldn't recommend unfortunately

Dear Amanda, Thank you for sharing your recent experience at Peppers Salt Resort & Spa Kingscliff. I'm sorry to hear that your stay did not meet expectations and that several aspects of your visit caused frustration and disappointment. Please accept our apologies for the confusion around cocktail service, the incorrect bike hire charge, and the issue with the breakfast invoice. These matters should have been handled with more clarity and care, and I understand how these oversights affected your overall impression. I'm also sorry to hear about the difficulty with parking and the discomfort caused by the cold pool temperature and room readiness at check-in. Your feedback regarding the age of the rooms, staff responsiveness, and the facilities is valuable and has been shared with the relevant departments to ensure we make the necessary improvements. We are truly sorry that your visit left you feeling this way, and we appreciate your honest comments—they help us do better for all our guests. Kind regards, Sam Assistant Manager

Customer review rating 0.5/5

Timothy K. Couples - Confirmed reviews ALL

Uncomfortable and embarrassing

Dear Timothy, Thank you for taking the time to tell us about your experience at the Mantra on Salt Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam, Assistant Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.