Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 4.0/5 2,383 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,383 reviews

TripAdvisor Rating  4.1/5  4,654 reviews

Customer review rating 2.0/5

Jeremy A. Couples - Confirmed reviews ALL

We have been good regular customers over a number of years and this has been one of our favourite places to visit. But sadly the standard has dramatically dropped. Room firstly both phones not working even after complaining and maitenance confirming this was the case over the 4 nights never fixed. The tv set is hard to operate and bo booklet in room to help operate it. We eventually found a compendium hidden beneath a cupboard Staff in hotel young inexperienced and not overly helpful. Assistant mamager was good and helpful only one

Customer review rating 4.0/5

Kimberley C. Families - Confirmed reviews ALL

The rooms are lovely and spacios and the pool area is beautiful. My only feedback is that the rooms over-looking the pool on Level 2 all have concrete walls on the balcony which blocks the view of the pool. I was in a corner room where I couldn't really see the pool all that well considering I have booked a pool view one-bedroom apartment. I noticed other balconies on my level had high top tables and chairs to see over the concrete wall, however I had a low set table and chairs, so when I sat down, I couldn't see the pool. The check-in experience was not good, there was a massive line for check-in with 2 staff behind the desk which made it a very slow process. There should have been more staff to assist with the high number of check-ins that day. Also, the pool bar is not what I expected. It appeared to just be a tressle table with a cloth over it and 1 staff member serving all the guests in the pool. I would suggest developing the pool bar to be bigger and have more presence to suit the resort. While I enjoyed my stay, there are a couple of areas for improvement as listed above.

Dear Kimberley, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Salt Resort & Spa Kingscliff. We are pleased to hear that you found the rooms to be lovely and spacious, and that you enjoyed the beauty of the pool area. We appreciate your comments about the balcony design of the pool view apartments. Your observations regarding the furniture and the concrete walls have been noted, and we understand how this may have impacted your experience. Additionally, we acknowledge your concerns regarding the check-in process. We strive to ensure a seamless experience for all our guests and will take your feedback into consideration for future improvements. Furthermore, we appreciate your insights regarding the pool bar setup and the service provided. Enhancing the pool bar area is certainly something we will review as we continue to elevate our guest offerings. Thank you once again for your valuable input. We hope to welcome you back in the future for an even better experience. Kind regards, Julie Assistant manager

Customer review rating 4.0/5

Peter M. Couples - Confirmed reviews ALL

Stayed for 2 nights and enjoyed a relaxing time

Dear Peter M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you had a relaxing time and that our resort remains one of your favorites. We look forward to welcoming you back in the future. Kind regards, Julie Assistant manager

Customer review rating 3.5/5

Suzanne P. Families - Confirmed reviews ALL

Overall it was a lovely place to stay. There was a mix up with our room at first. Entered our room and there was someone already in that room

Dear Suzanne, Thank you for sharing your feedback. We sincerely apologise for the mix-up with your room and any inconvenience it caused, as well as for not being closer to your daughter’s room. We appreciate your kind words about our team and breakfast, and we will take your suggestions on providing more in-room information on board. We hope to have the opportunity to welcome you and your family back for a seamless stay in the future. Warm regards, Manager On Duty

Customer review rating 1.0/5

Sara G. Solo - Confirmed reviews ALL

No in room mini bar items, no place to put the kettle, no room service, very dirty bathroom and all for the luxury of nearly $500 for the night. So incredibly understaffed and completely disappointing. Needs an upgrade on all levels and the price should be significantly reduced to reflect its current terrible standard. And now this review won’t even save.

Dear Sara, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Your comments regarding the room amenities, cleanliness, and service levels have been noted and will be reviewed with our team to identify areas for immediate improvement. We sincerely apologise for the inconvenience you experienced and appreciate your feedback as it helps us work towards providing the high standard of service our guests expect. Warm regards, Manager On Duty

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Other web-users rate our hotel

  • 641 reviews 9.2/10 Location
  • 1,457 reviews 5/10 Room
  • 1,041 reviews 5.4/10 Service
  • 21 reviews 4/10 WiFi
  • 541 reviews 3.3/10 Cleanliness
  • 539 reviews 8.4/10 Pool
  • 508 reviews 4.7/10 Comfort
  • 503 reviews 5.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.