Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 4.1/5 2,872 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,872 reviews

TripAdvisor Rating  4.0/5  4,635 reviews

Staff were excellent.

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I booked through Qantas so was not expecting a hospital room with no roomservice for our 6 day stay..

Quiet and relaxing

Customer review rating 4.5/5

Gary W. Families - Confirmed reviews ALL

All very nice. However we did have blocked drains in both bathrooms.

Dear Gary W., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Love staying here

Customer review rating 4.5/5

Gail Couples - Confirmed reviews ALL

Easy place to stay - relaxed coastal vibe . Easy check in no issues with accommodation clean and comfortable

Dear GAIL E., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor Service

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Hi I booked a room with access to a plunge pool, we were given a hotel room, when I asked to be put into the room I had booked and paid for the person at the counter didn't believe me, he asked to see my booking information several times, as if it was going to read any different each time he looked at it. This made me feel unwelcome and under valued as a Accor gold card holder. While he offered a bottle of wine as compensation (of no value to me as I don't drink), being put into a room that is far inferior to what I had booked and paid for isn't good enough. I am a gold card holder with Accor and feel I should be treated appropriately. The person at check in rushed me through my check in because people were standing behind me then he took forever with them while I was waiting to get the error rectified. I shouldn't have been made to wait it was Peppers error not mine. I also had to ask for late check out and I feel its worth feeding back that the welcome gift for loyalty members isn't worth receiving. It was probably worth less than $5. This is no way to reward loyalty, it used to be so much more. Sorry but I wont be recommending you any time soon.

Dear Marnie, We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible. Thanks again, Ashley - Front Office Manager

No drinking water inside the room

Customer review rating 1.0/5

Pm Business - Confirmed reviews ALL

This is the first hotel I've stayed at that did not provide a water bottle. While I understand that some properties may prioritize sustainability or cost-saving measures, it would have been helpful if alternative options, such as a refill station or reusable bottles, were clearly communicated or made available in the room. Providing access to drinking water is a basic expectation for guests, and addressing this could enhance the overall guest experience.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate you sharing your comments and recommendations. Sincerely, Ashley - Front Office Manager

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Other web-users rate our hotel

  • 686 reviews 9.1/10 Location
  • 1,519 reviews 5.6/10 Room
  • 1,185 reviews 5.5/10 Service
  • 28 reviews 4.6/10 WiFi
  • 591 reviews 8.3/10 Pool
  • 569 reviews 5.3/10 Comfort
  • 522 reviews 4.3/10 Food
  • 490 reviews 4.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.