Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,126 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,126 reviews

Customer review rating 5.0/5

Justin B. Couples - Confirmed reviews ALL

Lovely and relaxing as always. Married there 16 years ago and have been back many times on our anniversary. Staff made it extra special with a card, some bubbly, and chocolates. Thanks once again to all the staff there. Breakfast at Seasons was great as always.

Dear Justin B., Thank you for sharing your delightful experience with us. We are thrilled to hear that your anniversary stay was as special. It is heartwarming to know that our team made your visit memorable with thoughtful gestures. We look forward to welcoming you back for many more anniversaries in the future. Warm Regards Nishant Joon Assistant Manager Peppers Salt Resort & Spa

Customer review rating 1.5/5

Kelly D. Couples - Confirmed reviews ALL

Booked 2 nights for my 50th birthday with my husband and unfortunately our stay started terribly. The man at check-in was rude and offered absolutely no welcome or information about the property, restaurant, or even our included breakfast. I mentioned how excited I was to celebrate my birthday there and it was completely ignored — zero customer service. When booking, I was told it would be quiet as it was off-season and was encouraged to request a nice room for the occasion. Instead, we were given a horrible room way in the back of the property overlooking the parking lot. The room felt cramped, and we couldn’t even use the balcony because the awning was missing and everything was soaking wet from the rain. I called for an ice bucket for our champagne and it never arrived. By this point I was so disappointed and upset that I actually cried and was ready to check out. Thankfully, Manager Julie completely turned things around. She sincerely apologised, acknowledged my birthday, brought us an ice bucket along with a thoughtful gift bag containing sparkling wine, chocolates, and a card, and moved us to a much nicer room overlooking the pool. Julie treated us the way guests should be treated and genuinely saved what had been a disastrous start to my birthday celebration. Sadly, aside from Julie’s efforts, the property itself felt very dated. The restaurant and bar were closed both nights of our stay (Sunday and Monday), which was also disappointing. The highlight of our stay was definitely the breakfast — a lovely buffet with plenty of beautiful options to choose from. It’s a shame that breakfast ended up being the best part of the experience at Peppers. When we checked out, the young woman at reception didn’t ask how our stay was or show any interest at all. Once again, there was simply no customer service. Overall, I would not recommend staying at Peppers Salt Resort & Spa. We expected a 5-star experience but it barely felt like 2 stars.

Dear Kelly, Thank you for taking the time to share such detailed feedback following your stay at Peppers Salt Resort & Spa Kingscliff. I am truly sorry to hear that your stay began in such a disappointing manner, particularly during what should have been a special birthday celebration. The experience you described at check-in, along with the lack of communication regarding resort facilities and your room allocation, is certainly not the level of service we strive to deliver. I am however very pleased to hear that Julie was able to step in and make meaningful improvements to your stay. I will ensure your kind words are shared with her, as it is important to recognise the care and effort she provided in turning your experience around. That said, I sincerely apologise that the overall experience did not meet expectations, including the room condition, balcony issue, and the closure of food and beverage outlets during your stay. Your feedback regarding reception service at both arrival and departure has also been noted and will be addressed with the relevant teams. We appreciate you bringing these matters to our attention and regret that we fell short on this occasion. Warm regards, Nikita Vakade Front Office Manager

Customer review rating 3.5/5

Debra A. Couples - Confirmed reviews ALL

Staff were friendly & helpful. Facilities are amazing with two great pools & spas. Our room was below average, it was clean & the bed was big & comfy but the lounge chair was like an 80’s hospital chair, the outdoor table had bent legs & didn’t look safe enough to eat on & it had with mismatched chairs & the cabinet that had fridge in it & tv on it was rotting.

Dear Guest, Thank you for your review. We appreciate you leaving us your comments about what made your stay enjoyable and also some to help us to improve. We certainly hope to see you again sometime! Kind regards, - Manager On Duty

Customer review rating 1.5/5

Insiha N. Families - Confirmed reviews ALL

Everything looked quiet clean and beautiful. However, the fridge was leaking water and not working to capacity. The TV also didn’t work in the main lounge and no one could fix it. Paid a lot so was disappointed with these 2 things go wrong. Really surprised that in such a big branded resort things like this happen.

Dear Guest, We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible. Kind regards, - Manager On Duty

Customer review rating 4.0/5

Derek L. Couples - Confirmed reviews ALL

My only gripe was check in. We arrived at 12:30 and checked in and were advised our room was not yet ready which was fine considering checkin is 2pm. Long story short our room was only ready at 2:30pm. Heidi at reception was great and provided us drink vouchers for the inconvenience which was a great gesture. As gold All member our room was upgraded to a 1 bedroom suite with shared lounge pool which was also great and it's much appreciated to be recognised. The suite is really luxurious.

Dear Guest, Thank you for staying with us and leaving your kind review to let us know you enjoyed your visit. We hope to see you next time. Kind regards, - Manager On Duty

Other web-users rate our hotel

  • 625 reviews 9.3/10 Location
  • 1,445 reviews 5.1/10 Room
  • 1,006 reviews 5.3/10 Service
  • 24 reviews 3.8/10 WiFi
  • 576 reviews 3.3/10 Cleanliness
  • 546 reviews 8.1/10 Pool
  • 541 reviews 5.2/10 Amenities
  • 504 reviews 5.1/10 Comfort

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