Peppers Salt Resort & Spa Kingscliff Hotel 4.5 stars

Really nice welcome from the reception staff , had an issue with the my room and was kindly moved to another room by the staff , great service .

On arrival had trouble getting in the front doors - no large sign out to say press the button. Staff walked past and did nothing. Room was good and clean, cleaning staff very courteous. Easy to get around the place. We let reception know that toilet was not flushing properly and basin was draining slowly. Despite sending someone to fix, wasn't fixed when we left. Would be good if you could put signs in parking basement (not the one that say birds are endangered) where we could wash the bird poo off our car. Saw a few disabled people and chatted - most said they couldn't access the heated pool because there was no rail to assist them. We vacated room early morning of departure - wasn't good waiting at reception to have to listen to boom, boom, boom music - too early for that type of music. We enjoyed our stay and the lizards and birds around the place.

Our room had western exposure, and a little tired The breakfast was disappointing and obviously there had been cutbacks The staff though not rude were indifferent.

no followup by staff

All the staff we dealt with were extremely professional and helpful. From our initial booking until we left, we found all the staff were great.

Venue surrounds & lagoon area - beautiful Room - standard Room - no housekeeping over three day stay; had to ask for fresh towels Staff - very good

We were very pleased with the comfort of our accommodation and the cleanliness of our room and the resort itself. The service was also excellent and we were welcomed warmly. The only criticism we had was the cost of the snacks etc. Too overpriced for us and we did not use them for that reason.

From the first warm greeting by the reception staff, we felt very welcome and cared for. A complimentary bottle of wine to celebrate our 42nd wedding anniversary was a thoughtful touch. We chose to stay at Peppers so we could meet up with friends from Melbourne, and found a delightful holiday spot right on the Gold Coast's doorstep. We hope we are able to return with our children and grand-children sometime.

Perfect

The resort is excellent overall and the staff are very helpful and friendly. Some more attention to the little details would enhance the customer experience for example, in the mornings when housekeeping are making their way along outside hallways the trolleys and the conversations are loud as they call to each other form end to end. The trolleys themselves are loud as they roll along the concrete. Doors slam loudly and echo along the exterior hallways and this includes the fire escape stairs which are accessed by guests. I was very happy that we were allowed to park two cars on the premises (my wife and I arrived at different times) but I was upset that plenty of birds inhabit the carpark and spend the night on the pipes and rails above the parked cars and crap all over them for n disturbingly high volumes - seriously this is an issue as both our cars were covered in bird crap. Maybe invest in some bird spikes? Perhaps a little more shade around the pool would help as it’s scarce but overall the facilities are really good and for the cost I think it’s excellent value. I did enjoy our stay and I would like to come back sometime soon. Thank you

Compared to previous stays. I would say 30% of staff were friendly and accomodating. Checking in the male staff member was very nice. On checkout there was 1 girl serving some older ladies who were counting out cash and taking their time I waited over 10 minutes during this time another female staff member who was conversing with a male staff member behind reception walked past and said won’t be long madam then went back and sat at her computer. I’d say 10% of the pool bar/cafe were polite and happy to be there. The Season breakfast staff 20% of staff were polite and friendly. Had to tell staff Bircher muesli was empty, cream was empty pancake machine needed bag changed not great for a Peppers venue who we have always held in high regard. Also the noise in the restaurant on our final morning from the work going on was not pleasant at all. Felt like the work was being done in the kitchen not in the roof. However we were hesitant at first to try dinner at Seasons but were pleasantly surprised staff were brilliant and food was delicious. Lastly when we got to our room we noticed the full flush button on toilet was broken we notified staff was told somebody would come up the next morning to have a look at it. Late that afternoon someone did have a look and said he would need to get the part. That’s the last we saw or heard from him. We thought at least we would be kept informed. Luckily the half flush button did the job. The pool areas are great although last couple of prior stays there were staff servicing the pool area and taking food and drink orders, which didn’t appear to be happening this stay. One drink order we had to go up after 30 mins my husband had almost finished his beer and ask about it and was told it had been sent out but obviously given to the wrong person. So we were pretty disappointed compared to our previous stays.

Your hotel is beautifully appointed. Staff amazing . Food great. Thanks

We checked in with our 1 year old, there were numerous works around the Hotel being conducted and we were not advised of this prior, this had an impact on getting our child to sleep during his rest times.

I love Peppers and have stayed in several over the years. This is a fabulous resort with 2 pools and pleasant rooms. We had fully inclusive for breakfast and we were very disappointed to be asked to pay $20 for a breakfast omelette. This we thought was over the top having paid for the full breakfast. Mainly the staff were excellent but again one or two let the side down with a poor attitude.

We had a fantastic time , everything was perfect , our room and the pool was great. Staff were very friendly and efficient