Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,275 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,275 reviews

TripAdvisor Rating  4.1/5  4,655 reviews

Customer review rating 5.0/5

Nanci H. Solo - Confirmed reviews ALL

Exceptional staff service.

Dear Nanci H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff service exceptional and enjoyed a relaxing experience at our resort. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Sam - Area Front Office Manager

Customer review rating 3.5/5

Joe S. Couples - Confirmed reviews ALL

Clean and well maintained. Unfortunately it room was at the very end a wing with no view. For the money I expected more. Far too many screaming kids for our liking. Staff were ok but found that walking past main reception they only acknowledged you if you spoke and said hello first.

Dear Joe S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the resort clean and well maintained. We apologize for any inconvenience caused by the location of your room and understand your desire for a more favorable view. We also appreciate your input regarding the atmosphere and staff interactions, as guest experiences are important to us. Your comments will be taken into consideration as we strive to enhance our services. warm regards Peppers Salt Resort & Spa Kingscliff

Customer review rating 1.5/5

Renae S. Families - Confirmed reviews ALL

The resort is run down, it is in need of refurbishment. The blinds in the rooms are covered in mould which is a serious health hazard. The main areas including the pool and pool furniture need an upgrade. The whole resort is very tired.

Dear Renae S., Thank you for sharing your feedback regarding your recent stay. We sincerely regret that the condition of the resort did not meet your expectations. Your comments regarding the maintenance of the rooms and common areas will be taken into serious consideration as we continually strive to enhance our facilities. warm regards Peppers Salt Resort & Spa Kingscliff

Customer review rating 2.0/5

Andrew N. Couples - Confirmed reviews ALL

I stay with the Accor group as a matter of choice and have earned enough stay nights to reach platinum status. This has entitled me to all sorts of good things which I enjoy when travelling, but the peppers at Kingscliff was not as expected! The room was very small and at the backside of the hotel which did not feel resort at all. The customer service was ordinary, and for the expensive price of rooms did not include service. One would assume when booking a 4 star hotel that service of the room is included, but at peppers this is an “add on”. The pool opened late and closed early with no real meal options except snacks from the bar. When trying to call reception the phone just rang out. I am usually impressed with the group but on this occasion was disappointed.

Dear Andrew, Thank you for taking the time to share your detailed feedback and for your continued loyalty to the Accor group as a Platinum member. We sincerely regret that your experience at Peppers Salt Resort & Spa Kingscliff did not meet your expectations or the standards you are accustomed to. We’re very sorry to hear of your disappointment with the room allocation, service levels, pool operating hours, and dining options. Your comments regarding housekeeping being perceived as an add-on, limited food availability, and difficulty contacting reception are particularly concerning and certainly not the experience we aim to deliver, especially for our valued loyalty members. Please accept our apologies for these shortcomings. Your feedback has been shared with our senior management team to review service delivery, communication, and overall guest experience to ensure improvements are made. We truly appreciate your honest feedback, and while we regret that this stay fell short, we do hope we may have the opportunity to restore your confidence in our property in the future. Kind regards, Manager On Duty

Customer review rating 2.5/5

Claire W. Couples - Confirmed reviews ALL

Messy rooms and untrained staff

Dear Claire, Thank you for taking the time to share your detailed feedback and for staying with us at Peppers Salt Resort & Spa Kingscliff. We sincerely regret to learn of your disappointment and that your experience did not reflect the standards expected of our brand or the Accor network. We are very sorry to hear about the issues you encountered with room cleanliness, linen condition, Wi-Fi performance, and the level of service provided by our team. Your comments regarding the booking experience, staff training, and overall presentation of the room are particularly concerning and have been escalated to senior management for immediate review and corrective action. As a valued Accor Platinum member, your feedback is especially important to us, and we deeply regret that we did not deliver the quality, professionalism, and comfort you rightly expected. Please accept our sincere apologies for the frustration and inconvenience caused during your stay. We appreciate you bringing these matters to our attention, as they help us identify where improvements are urgently required. While we regret that this stay fell short, we hope we may have the opportunity to restore your confidence in the future. Kind regards, Manager On Duty.

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Other web-users rate our hotel

  • 635 reviews 9.3/10 Location
  • 1,458 reviews 5.1/10 Room
  • 1,018 reviews 5.2/10 Service
  • 21 reviews 3.7/10 WiFi
  • 555 reviews 3.4/10 Cleanliness
  • 535 reviews 8.3/10 Pool
  • 515 reviews 5.1/10 Comfort
  • 513 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.