Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,243 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,243 reviews

Customer review rating 3.0/5

Helen M. Families - Confirmed reviews ALL

Unfortunately the hotel is looking old and needs major upgrades. Everything was dirty, dust and cobwebs in all nooks and cranny. Mould on the blinds and in the bathroom. After not servicing our room on the first day I asked at reception and I was told they don’t service rooms anymore, however our daughter was also staying there and her room was serviced daily. Overall it was a disappointing stay,

Customer review rating 4.0/5

Sandra T. Couples - Confirmed reviews ALL

Unfortunately not all good experiences! First, the underground car park was confusing, no clearly defined parking areas according to our allocated wing and the directions to appropriate lift were non -existent. This meant we used the only lift visible and could not find our wing. Secondly, the TV in our room 6307 was faulty and desk staff, nor a technician sent the next day, were unable to access any reception. As the weather was wet we looked forward to relaxing with this basic service. We were able to change rooms on the second day. I accessed the QR code for a compendium. Nowhere did it advise where pool towels were available from. Seasons restaurant was difficult to find for breakfast and we had to ask directions. Price was extremely high - $38 for two pensioners with a very light appetite and barista coffee at an extra cost! Using the lagoon spa, there were no directions as to how to operate the spa. Another guest advised that a red button had to be pulled out and then the black button pressed … really? One would think a red button was for emergency use. We appreciated a voucher given to make up for the TV issue, but overall I found your resort NOT user friendly, however our room was beautiful.

Hi Sandra, Thank you for taking the time to share your detailed feedback following your stay at Peppers Salt Resort & Spa Kingscliff. We’re glad to hear that you found your room beautiful and appreciated the voucher provided for the TV issue. However, we sincerely apologise for the challenges you experienced throughout your stay. The confusing underground car park, lack of clear lift directions, and difficulty locating your wing understandably caused frustration. We also regret the inconvenience caused by the faulty TV, the lack of guidance on using the lagoon spa, and the difficulty finding pool towels and the restaurant. Your comments regarding pricing and the accessibility of basic information, including the compendium QR code, have been shared with our management team to review and improve the guest experience. We appreciate your constructive feedback and will take steps to make our resort more user-friendly, ensuring future guests can fully enjoy the facilities without these issues. Kind regards, The Management Team

Customer review rating 5.0/5

Denise F. Solo - Confirmed reviews ALL

Thoroughly enjoyed my stay, the apartment was awesome. Choice of two well maintained pools. Had breakfast everyday at seasons, and there were lots of options and plenty of food. Great walking tracks, close to shops and beach.

Dear Denise F., Thank you for your wonderful feedback about your stay at Peppers Salt Resort & Spa Kingscliff. We’re thrilled to hear that you enjoyed your apartment, our two pools, and breakfast at Seasons, as well as the nearby walking tracks and beach. It’s fantastic to know that everything contributed to a comfortable and memorable stay. We look forward to welcoming you back soon for another relaxing experience! Warm regards, The Peppers Salt Resort & Spa Kingscliff Team

Customer review rating 3.0/5

Jodi B. Couples - Confirmed reviews ALL

I have stayed at Peppers for work or pleasure every year for the past 8 or so years. While the staff are always friendly, it seems the quality and cleanliness of the overall resort is diminishing over time. I understand weather and wind plays a factor, but the pathways were dirty, every small pool was dirty to the point of not being able to use and I had to put my car through a car wash twice to get it clean from the bird poop. Again, nature is out of your control but if you had car park entrance doors that actually closed and needed a card to enter, the number of birds inside would be way less. The spa bath in our room spat flower petals from the jets despite there being a "we have cleaned this bath" sticker on it

Customer review rating 3.5/5

Anne C. Friends - Confirmed reviews ALL

Very enjoyable stay but staff although very pleasant seem inexperienced

Dear Anne C., Thank you for taking the time to share your feedback regarding your stay at Peppers Salt Resort & Spa Kingscliff. We’re delighted to hear that you enjoyed our beautiful pool and overall hotel experience. We also appreciate your comments about our team. While we’re glad you found them pleasant, we will continue to provide training to ensure all our guests receive the highest level of service. Your feedback helps us improve and is truly valued. We hope to welcome you and your friends back soon for an even better experience. Warm regards, The Peppers Salt Resort & Spa Kingscliff Team

Other web-users rate our hotel

  • 629 reviews 9.3/10 Location
  • 1,452 reviews 5/10 Room
  • 996 reviews 5.1/10 Service
  • 22 reviews 5.2/10 WiFi
  • 574 reviews 3.5/10 Cleanliness
  • 531 reviews 7.9/10 Pool
  • 526 reviews 5.1/10 Amenities
  • 512 reviews 5.5/10 Comfort

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