Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,321 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,321 reviews

TripAdvisor Rating  4.1/5  4,654 reviews

Customer review rating 3.5/5

Colleen C. Couples - Confirmed reviews ALL

As above

Dear Colleen C., Thank you for sharing your feedback regarding your recent stay with us. I apologize that the television size and the room's outlook did not meet your expectations, and I understand how traffic noise can impact your experience. We appreciate your insights as they help us improve our services. Warm Regards, Sam - Area Front Office Manager

Customer review rating 5.0/5

Donna M. Families - Confirmed reviews ALL

Staff are friendly and helpful. Apartments are clean and well set out.

Dear Donna M., Thank you for your kind feedback. We are thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness and layout of our apartments. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warm Regards, Sam - Area Front Office Manager

Customer review rating 4.5/5

Janet B. Couples - Confirmed reviews ALL

Check in was ok. Room was very clean. Great air conditioner and good sized fridge. Restaurant was really good. Seth was a standout and accor really needs to grab him as he is going places. Breakfast was very good. We will be back as we love kingscliffe.

Dear Janet B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your room comfortable and enjoyed the dining experience. We appreciate your kind words about our staff, especially Seth. We look forward to welcoming you back to Kingscliff. Warm Regards, Sam - Area Front Office Manager

Customer review rating 5.0/5

Laura P. Families - Confirmed reviews ALL

Great location, clean, nice pool area. The only negative I can think of was the lack of disposal options for garbage - my stay was 5 days and garbage did accumulate without a chute or similar nearby.

Dear Laura p., Thank you for your positive feedback regarding our location, cleanliness, and pool area. We appreciate your observation about the disposal options for garbage and will certainly take it into consideration as we continually strive to improve our guest experience. Warm Regards, Sam - Area Front Office Manager

Customer review rating 2.5/5

Melanie D. Families - Confirmed reviews ALL

We were disappointed with our stay. The first room, the decor was dated and worn. Then this room had a power outage and they couldn't fix it. I was trying to call reception on the phone in the room to report it, but it just kept ringing out. After a few attempts, I used my mobile and called the hotel and got answered. We found out the next day it was the spa bath that had a short. We had already unpacked and we had to re-pack and move to another room. The next room was much nicer, modern decor. But the buttons on the phone to call the hotel departments didnt work on the phone. I had to use my mobile again to call the hotel. The coffee machine didn't work and we asked them to replace it and they said they didn't have any spares, but they did end up taking one from another room. 'The taps in the bathroom sink leak, if you don't stop them in a certain position. Maintenance told us they are slowly replacing them all. The front entrance to the hotel is blocked off due to works and it generally looks run down.

Dear Melanie D., Thank you for taking the time to share your feedback regarding your recent stay at Peppers Salt Resort & Spa Kingscliff. I sincerely regret to hear about the inconveniences you experienced during your visit. I understand that the initial room did not meet your expectations due to its condition. It is unfortunate that you faced a power outage and difficulties reaching reception. We strive to provide effective communication and will look into this matter. I am pleased to know that your subsequent room was more to your liking, although I regret the issues with the phone and coffee machine. Our maintenance team is indeed working on gradually updating our facilities, and I appreciate your understanding regarding the taps in the bathroom. Lastly, I acknowledge your concerns regarding the front entrance and the overall appearance of the hotel during renovations. We aim to enhance the guest experience and appreciate your patience during this time. Thank you once again for your valuable feedback. Warm Regards, Sam - Area Front Office Manager

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Other web-users rate our hotel

  • 642 reviews 9.3/10 Location
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  • 1,034 reviews 5.3/10 Service
  • 22 reviews 3.6/10 WiFi
  • 555 reviews 3.3/10 Cleanliness
  • 545 reviews 8.4/10 Pool
  • 518 reviews 5.2/10 Amenities
  • 518 reviews 4.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.