Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 4.1/5 2,955 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,955 reviews

TripAdvisor Rating  4.2/5  4,645 reviews

We, my partner and I found the location fabulous. The internal processes failing, overall.

Customer review rating 2.0/5

Frank P. Couples - Confirmed reviews ALL

We presented at approx, 1345 Hrs to reception. For a 1400 Hr check in. Saturday 12/04/2025. I inquired as to the status of the rooms availability at approx, 1425 Hrs and was told it was not ready. I once again, asked about the rooms availability at approx 1455Hrs, sorry not ready as yet. Pleased to advise, staff were very apologetic and professional. I was offered a drinks voucher for the both of us, which later also included a free breakfast. I had already payed for a breakfast in my room price. Regardless it was a kind gesture on both counts. Our opportunity to view an open house in the local area was lost, as I did not want to leave my partner alone in the lounge area without understanding what our room situation was. At approx 1525 Hrs our room was available. The following a general observation, and are in no way intended to suggest otherwise. a. Getting a response via internal phone, is very poor, dialing 1, for room service proved pointless on a number of occasions. b. No Netflix / operating the t.v. system was challenging, without basic instructions available.Thank you to the reception staff that saved that experience. c. Getting room service form the restaurant, was a marathon. I needed to present to place and order. Delivery was lengthy, for two mains. d. My partner and I drink coffee, the small carton of milk offered was not adequate for two adults. e. The underside of the main bed was discussing, with a huge dust build up. f. The lounge room couch / bed had two massive stains, which did not look appealing at all. g. The spa bath, had a label saying it had been cleaned. We did fill the spa, but never actually used it. As we emptied it, an amount of dark discoloring was evident, along the base and remaining foam. Unknown source. Considering this weekend away was our first together for some time, I felt for my partner as she did feel disappointed. That being said, the room certainly meet our expectations. F.j.P.

Dear Frank, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dean Assistant Manager

Don’t do it!

TripAdvisor rating 2.0/5

Keiran H TripAdvisor review

Don’t do it ! - WAY overpriced and looking tired. Rooms smelled moldy, and are small. Gym is poky and in the basement garage, limited hotel facilities, just 1 tennis court and kiddie lagoon pool. Don’t book here if you want an ocean view albeit it is a short walk to beach. Beach is badly eroded ( of course not the hotel’s fault but still a fact )

In need of updating.

Customer review rating 3.5/5

Wayne W. Solo - Confirmed reviews ALL

It started at the check in when as a gold member I enquired about an upgrade,then told their where none available.which seemed strange as the car park was less than half full.As for the room it definitely was in need of a upgrade. The position of the resort is excellent with a good tavern close by.

Dear WAYNE W., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely area

Customer review rating 4.5/5

Russell D. Business - Confirmed reviews ALL

Enjoyable

Dear Russell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sam, Assistant Manager

Disappointed in the hotel

Customer review rating 2.0/5

Cindy R. Solo - Confirmed reviews ALL

The TV did not work for my whole stay and no one fixed it. Someone came to look at it and it was supposed to be fixed and never was. No one contacted me to offered another room or explain why the tv was not fixed. The fridge was turned off accidentally at the PowerPoint when the tv was looked at and my food went off. There was a cockroach in the bathroom and foyer of the hotel.

Dear Cindy, We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible. Thanks again, Sam, Assistant Manager

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Other web-users rate our hotel

  • 686 reviews 9.2/10 Location
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  • 581 reviews 8.5/10 Pool
  • 572 reviews 5.4/10 Comfort
  • 540 reviews 4.1/10 Cleanliness
  • 517 reviews 4.8/10 Food

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