Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,339 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,339 reviews

TripAdvisor Rating  4.1/5  4,654 reviews

Peppers a real disappointment

TripAdvisor rating 1.0/5

Jen R TripAdvisor review

A Luxury Escape Package very disappointing! Room had only one comfortable chair, one bedside lamp and drawers, dirty bathroom floors, private pool not private as shared with next door! Main pools were nice though. Breakfast was ok though coffee was tasteless and bitter and cost $16 for two large longblacks. The pool bar food was outrageously expensive eg. 4 very small arancheni balls $22. Would not recommend

Customer review rating 5.0/5

Geof H. Couples - Confirmed reviews ALL

from the early connection made to me ahead of the stay all through there was excellent service.

Dear Geof H., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you experienced excellent service throughout your visit, from the initial connection to your time at the resort. Warm Regards Sam - Area Front Office Manager

Customer review rating 2.0/5

Elisa G. Families - Confirmed reviews ALL

The hotel was dated, and some of the furniture in the room was unsafe - multiple bookshelves stacked on top of each other as the tv cabinet etc. the hotel was undergoing renovations with a makeshift bar in the lobby?? A staff member pressure-washed our patio for over an hour at lunch time rendering it unusable for us. There were no Christmas decorations, but right across the road at the Mantra the Christmas tree was up in the lobby. The whole experience felt very average and we checked out a day earlier than wha we paid for as we just didn’t feel it worth it. Car parking was convenient and location was good.

Dear Elisa, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Salt Resort & Spa Kingscliff. We sincerely regret to learn that your experience did not meet your expectations due to several factors, including the condition of the furniture and the ongoing renovations. We are actively working to enhance our facilities and appreciate your understanding during this transition. We acknowledge the inconvenience caused by maintenance activities, and we strive to ensure that the comfort of our guests remains a priority. Additionally, while we understand the festive season adds to the ambiance, our approach to decorations may vary, and we appreciate your observation regarding this. We value your comments as they help us improve our services and offerings. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Julie Assistant manager

Customer review rating 2.0/5

Ruth C. Families - Confirmed reviews ALL

I have been twice this year to stay at Peppers both time had a good room with a lovely view. I booked and paid for a room with a view again like the other two times I have come. I received a room 5206 which has a brick wall blocking the view.If you seat at the table inside all your looking at is a brick wall.If you seat on the balcony to eat all you see is the buildings and brick wall in front of you unless you want to stand up eating then you will have a view.When I book a room with a view that is what I expect to received because that is what I paid for.This room is what you call an obstructed view like when you go on a cruise you pay for a balcony with a view or pay for an obstructed view. When I received my keys no-one told me we had an obstructed view.I came down to the deck and told them I paid for a view all I got was we are all booked out. So does that mean we weren't important as people just give them anything. That wasn't the only problem we had. We arrived on time to go into our apartment only to find out it wasn't ready about another 20 -30 minutes they were running late. Okay no problem I understand things happen. When we get to the room the disappointing view. Then I took my shoes off to rest my feet after a long travel and was walking in sand on the floor so I found the broom and had to start sweeping the floor. The next morning I took the toaster out it's all rusty and the button to pull down was missing. I went to use the hair dyer it was working but there is no hot air to dry your hair.Then two day before we left the body wash run out so that meant it wasn't filled up in the first place. Just has well I always carry my own I know I could have complain but after my first experience when I arrived that was enough for me. We had come away for a relaxing rest after just burying my husbands mum. We had just spent the last 3 Months helping his sister to look after her. I have a booking with you to come again in February next year Im still thinking about this

Dear Ruth, Thank you for sharing your feedback regarding your recent stay with us. It is disheartening to learn that your experience did not meet your expectations, especially given the circumstances you described. We understand the importance of a room with a view, and we regret that you were placed in an accommodation that did not align with what you had booked and paid for. We strive to be transparent about room types, and it is unfortunate that this was not communicated to you upon check-in. Additionally, I apologize for the cleanliness issues you encountered, as well as the maintenance concerns with the toaster and hairdryer. We take such matters seriously and will address the necessary improvements with our housekeeping and maintenance teams. Your feedback regarding the body wash is also noted, and we appreciate your understanding in this regard. We hope to have the opportunity to welcome you back in February and provide you with the experience you deserve. Kind regards, Julie Assistant manager

Customer review rating 5.0/5

Natalie P. Friends - Confirmed reviews ALL

A much needed short getaway. I felt like i was on holiday with the great resort facilities and location.

Dear Natalie, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our resort facilities and location, making your getaway feel like a true holiday. We look forward to welcoming you back for another wonderful experience. Kind regards, Julie Assistant manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.