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Peppers Salt Resort & Spa Kingscliff 4.5 stars

Customer review rating 4.3/5 2,740 reviews

Peppers Salt Resort & Spa Kingscliff
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Hotel extras

  • 300m walk to the beach

  • Hotel Rooms, 1, 2 & 3 Bedroom Apartments

  • 2 Outdoors pools, Tennis Courts, Bike Hire

  • Large Conference Spaces

  • Walking Distance to restuarants, Cafes and Salt Park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487
kingscliff
australia

Tel: +611300092876

Fax: (+61)2/66747788

Check-in from 14h00

Check out up to 11h00

  • By plane

    GOLD COAST AIRPORT At 16km / 9 miles - Shuttle paying

GPS :-28.276106, 153.576589

Our accommodations

Metres from the grass fringed sands of Salt Beach lies Peppers Salt Resort & Spa, offering 2 distinct types of accommodation for guests: Hotel Rooms, Apartments and Bale Rooms. Our Hotel Rooms and Apartments are for lovers of tasteful design and décor. Ranging from 1 to 3 Bedrooms in size, they epitomise contemporary, stylish living. Our Bale Rooms also offer 1 to 3 Bedrooms and are set apart from the rest of the resort. They combine larger than normal room sizes with exquisite, hand-picked furnishings.

Hotel Room

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft

Hotel Room Plunge

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

Rooms

Our restaurants and bars

SEASON RESTAURANT

Type of cuisine: Gourmet

Season will take you on a culinary journey through our region's finest food trail accompanied by fine wine and good company. The restaurant includes elegant italian furnishings and an intimate atmosphere.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 300 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Peppers Salt Resort & Spa Kingscliff

100% genuine reviews from our guests

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ALL Rating 4.3/5

2,740 reviews

Pandemic + 5 stars = 3 stars

Customer review rating 4.3/5

Tmwdoc Couples - 30/06/2020 Confirmed reviews ALL

Knowing that the pandemic was upon us I rang to ensure what services were open and what were closed. Prior to arrival I was rung to be told that the manager was off sick and the Mantra Manager was running both places and I would have to ring when I arrived. That sort of worked smoothly. Got to the room at about 8:45 pm. No room service menu. Room service number kept cutting out. Rang and left message on reception voicemail for the menu. No call back. Rang reception again. Told the restaurant is closed due to COVID. Fair enough, but why is the kitchen closed in a 5 star hotel, when there is no restrictions with in-room dining? Met with "the restaurant is closed". Told we can get delivery from local Thai restaurant (closed). No Uber eats. No mini bar. This is simply cost cutting by the hotel owners. I can understand (barely) the inability to replace reception at short notice, but to close a kitchen in a 5 star hotel when every other 5 star I have stayed in for the last few months has in-room dining in unforgivable.

Top class accomodation and service

Customer review rating 4.3/5

John C. Couples - 29/06/2020 Confirmed reviews ALL

The staff are very friendly and helpful. Amos is the outstanding staff member who recommended good dinning locations and suburbs to visit. The accommodation is clean and the facilities fantastic. My wife and I will be back again. Well done Peppers.

Salt is a very 'easy' place to stay - relaxing, quiet and well appointed.

Customer review rating 4.3/5

Anonymous Couples - 27/06/2020 Confirmed reviews ALL

Although there was no F&B available, or movies or Foxtel, our stay was still extremely pleasurable. We always enjoy our stays at Salt, and this was no different.

Room is great, disappointed with the lack of how much was closed.

Customer review rating 4.3/5

Mandy Couples - 25/06/2020 Confirmed reviews ALL

I have sent a email about my disappointment. No mini bar, no bar for a drink or snacks, the strong paint Oder. The rooms are clean, comfortable mattresses. I was just so disappointed I spent over a hour or more researching and calling to see where we could get our dinner and breakfast. Reception wasn’t helpful at all. We are returning guests and I was looking forward to a night away without my kids for sunset drinks etc this definitely was not our plans. Couldn’t even have a mini bar drink. You still charged full rates for essentially a motel stay. I understand covid has been hard but a short list of near by restaurants that are open, the mini bar supplied- it was on the booking under room description. I actually cried , this was one of my first nights in 5 years away from kids to be so disappointed. I was traveling due to a medical appointment. We were going to stay at the Gold Coast but as we love salt and it’s location we thought it was better to come back down, I was wrong.

Good Stay

Customer review rating 4.3/5

Paul Couples - 24/06/2020 Confirmed reviews ALL

Nathen went above and beyond to ease the stress we were having after a very long day moving from Sydney . We are very grateful.

Dear Paul, Thank you for taking the time to share your comments and feedback with us. We appreciated your kind words and glowing comments regarding our team and your stay experience with us here at Peppers Salt Resort & spa. It was our pleasure to serve you and we hope to have the opportunity to welcome you back again soon. Kind Regards Corey - Manager on Duty
Customer review rating 4.3/5

Shafiqa Couples - 24/06/2020 Confirmed reviews ALL

Good, unfortunately facilities were not accessible at the time.

Dear Shafiqa, Thank you for taking the time out of your day to provide us feedback of your recent stay. Our staff will be very pleased to hear that you found your apartment to be just what you needed and that you found everything to be clean and comfortable. We try our hardest to make your stay, whether it is a quick weekend getaway or a longer holiday, a fabulous experience with the apartments, leisure facilities and nearby attractions making our property an easy choice. We hope to see you again soon, hopefully when everything re-opens. Kind Regards, Corey - Manager on Duty

Ease and relaxation

Customer review rating 4.3/5

Sandra Couples - 23/06/2020 Confirmed reviews ALL

Pleasurable weekend away, excellent facilities. Loved the spa bath! Rooms spacious, clean, airy and nice size bed.

Dear Sandra, We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Corey - Manager on Duty
Customer review rating 4.3/5

Max W. Couples - 22/06/2020 Confirmed reviews ALL

Disappointed with no Foxtel and no in house movies no restaurants open This was not advertised as services not available. Big disappointment for what we paid

Great service-relaxing stay

Customer review rating 4.3/5

Anonymous Families - 21/06/2020 Confirmed reviews ALL

Really enjoyed our stay. Check in was easy and an issue with our TV was fixed with no problems

DearJenny, Thank you for taking the time out of your day to provide us feedback of your recent stay. Our staff will be very pleased to hear that you found your apartment to be just what you needed and that you found everything to be clean and comfortable. We try our hardest to make your stay, whether it is a quick weekend getaway or a longer holiday, a fabulous experience with the apartments, leisure facilities and nearby attractions making our property an easy choice. We hope to see you again soon. Kind Regards, Corey - Manager on Duty

Dissatisfied

Customer review rating 4.3/5

Damian B. Couples - 21/06/2020 Confirmed reviews ALL

95% of facilities closed for renovations, on booking we were not notified of this lf we had been we would not have booked, very poor customer relations

Great location

Customer review rating 4.3/5

Anonymous Couples - 17/06/2020 Confirmed reviews ALL

Very clean, fresh apartment. Service was excellent! Close to Kingscliff and amazing walkways and beach.

Dear Cynthia, Thank you for taking the time out of your day to provide us feedback of your recent stay. Our staff will be very pleased to hear that you found your apartment to be just what you needed and that you found everything to be clean and comfortable. We try our hardest to make your stay, whether it is a quick weekend getaway or a longer holiday, a fabulous experience with the apartments, leisure facilities and nearby attractions making our property an easy choice. We hope to see you again soon. Kind Regards, Corey - Manager on Duty

The hotel is in a great spot with plenty of great walks, shops and entertainment close by

Customer review rating 4.3/5

Kris Solo - 15/06/2020 Confirmed reviews ALL

This stay was most unusual due to COVID-19. It was only one week prior to arrival that my accommodation was confirmed. The restaurant was closed along with many of the usual amenities which changed the feel of the hotel. My deal included meals at the restaurant but I was offered an upgrade of room to compensate me which was good. Lots of maintenance work being done which was noisy and a little intrusive as curtains needed to be kept closed.

Very nice stay

Customer review rating 4.3/5

Annette V. Couples - 13/06/2020 Confirmed reviews ALL

It was still a bit quiet due to Covid, but nice stay overall. Really just a night, as we arrived after 6pm and left by 8am the next morning. Quite disappointed that we booked a room with two king singles, but the beds were definitely twins. Wouldn't have booked it if I knew it would be twin beds. Restaurant was still closed.

Dear Annette, Thank you for taking the time and trouble to complete a survey following your recent stay at Peppers Salt Resort & Spa. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Corey - Manager on Duty

Peppers need to get organised

Customer review rating 4.3/5

Anonymous Families - 11/06/2020 Confirmed reviews ALL

The hotel was ili-prepared even after a long closure due to COVID 19 restrictions.

Nice quiet stay

Customer review rating 4.3/5

Tina Couples - 07/06/2020 Confirmed reviews ALL

Movie channel broke down staff was wonderful tried to fixed it straight away can not control electronic devises

Dear Tina, Thank you for taking the time to share your comments and feedback with us. We appreciated your kind words and glowing comments regarding our team and your stay experience with us here at Peppers Salt Resort & spa. It was our pleasure to serve you and we hope to have the opportunity to welcome you back again soon. Kind Regards Corey - Manager on Duty

Only 1 night stay that was suppose to be 5 nights

Customer review rating 4.3/5

Vanessa P. Couples - 02/04/2020 Confirmed reviews ALL

Unfortunately because of border closures we had to restrict our stay to 1 night instead of 5 nights. The first afternoon we requested a higher room so had to take everything from one room to the other. I have to remark that I had Suvi to help me finally on this situation and she was wonderful and once again helping us with our credit back of 4 nights. She was once again wonderful and so pleasant to deal with and so helpful.

Dear Vanessa, Thank you for taking the time and trouble to complete a survey following your recent stay at Peppers Salt Resort & Spa. Glad Suvi was of help for you. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Peppers in the near future. Yours sincerely, Corey - Manager on Duty

Well located

Customer review rating 4.3/5

Melissa M. Couples - 02/04/2020 Confirmed reviews ALL

We stayed payed full price for 3 nights. We were told on arrival due to covid 19 the facilities were not available but our plunge pool was still operational. We then had the plunge pool gate locked. We understand due yo circumstances and was offered a credit of one night. We live 7 hours away so one night is not worth the drive back. We were also awoken at 8am one morning by someone mowing lawn. The staff had informed us a bottle of wine was gifted on arrival as this was our honeymoon but we had to ask twice for it. We also had a maintenance man check phones at one point as several times trying to call room service for a meal but no answer. Our aircon also did not work properly (we had informed reception twice). Again we understand how had this would be at present but we expected service to be exeptional as there was no one really there. We would love to come back but i feel one night credit (have not received yet) would not be sufficient. We would like a reply please Melissa m. Me…

Stay that did not happen.

Customer review rating 4.3/5

Gordon A. Couples - 30/03/2020 Confirmed reviews ALL

Good morning, The fact is that we did not stay with you as expected... unfortunately. I was looking forward to it. I ticked off 10 as a memory of having stayed with you on a number of occasions, when we enjoyed ourselves. However, I am disappointed that the left hand does not seem to know what the right hand is doing. On three occasions I directly spoke with staff (Name can be provided of first staff member who was polite and I missed the names of the last 2). On each occasion I asked to have the call logged and I was not advised that would not happen. To the contrary, I was given to understand that would happen. Even though Luxury Escapes had the responsibility of advising you of our deferment because of Covid-19, as acknowleged by staff, I made the third call to advise of our not being able to attend as I stated at the time " Good will is a two way street" and I look forward to being the recipient of that good will at a later date. Seeing there is a fair amount of detail and in the interest of preventing any misunderstanding, I prefer to speak with a human being, rather than write, so if you wish to discuss what happened, I am more than happy to take your call on 04…. I wish you and all staff my best wishes in this difficult time. Take care. Regards, Gordon A.

Love the place.

Customer review rating 4.3/5

Murray S. Couples - 30/03/2020 Confirmed reviews ALL

Tough times for staff who handled themselves so well.

Didn’t stay in the end

Customer review rating 4.3/5

Josh K. Families - 30/03/2020 Confirmed reviews ALL

I was meant to come down but unfortunately due to covid-19 we were unable to travel, since then I’ve been on the phone to Agoda (who we booked thru) and peppers and both are saying I could get a full refund but say I need to speak the the opposite partners to get it ie peppers to Agoda and agota to peppers

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