Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,163 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,163 reviews

Customer review rating 1.5/5

Beau R. Couples - Confirmed reviews ALL

Staff largely unhelpful and gave incorrect information on multiple times. Made guests feel like a burden for checking-in or asking questions. Had to ask four times over two days for a basic request to be fulfilled. There appears to be a long-standing issue with birds nesting in an underground carpark. Car was covered with bird faeces after one night snd had to have it cleaned- clearly and issue hotel knows about and have tried to resolve in other areas. Additionally, the guest rooms are tired and old. Spend some money on basic upgrades.

Dear Beau, Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely regret that your experience did not meet your expectations. We appreciate your comments regarding the condition of the property and the cleanliness issues you encountered. We are continually assessing our facilities to ensure they meet our guests' standards, and your observations will be shared with our management team for consideration. Furthermore, I apologize for the level of service you received from our staff. It is our goal to provide helpful and courteous assistance to all our guests, and I am sorry to hear that we fell short in this regard. Regarding the bird situation in the carpark, we are aware of this challenge and are actively working on solutions to mitigate the issue. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Manager on Duty

Customer review rating 1.5/5

Jordan F. Families - Confirmed reviews ALL

The decisions by executives have created a poor customer experience. The staff didn’t inform us of there being no daily housekeeping. This wasn’t stated in any information provided, and is expected by customers. Furthermore, we were provided with the incorrect cards and sent to the wrong side of the hotel. We then had to go back, get the correct cards, to then find out no porta cot was in the room (yet it was requested the day before). The room didn’t feel clean either. We swept up a lot of sand from the floor.

Dear Jordan, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered during your visit. We understand that the lack of daily housekeeping can be unexpected, and we appreciate your input as it helps us to better communicate our policies in the future. I regret to hear about the mix-up with your room cards and the absence of the requested porta cot. Additionally, your comments regarding the cleanliness of your room will be shared with our housekeeping team to ensure that our standards are being upheld consistently. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Kind regards, Julie Assistant manager

Customer review rating 4.0/5

Joanne R. Couples - Confirmed reviews ALL

Room was adequate and quiet.

Dear Joanne, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the relaxed atmosphere and the convenience of our location. It is our aim to provide a comfortable experience for all our guests. We look forward to welcoming you back to Peppers salt resort and spa. Kind regards, Manager on Duty

Customer review rating 1.5/5

Caitlin M. Families - Confirmed reviews ALL

Reception manager Julia? Was unfriendly and rude when checking in. Seemed she was stressed due to the massive line of people waiting and only one staff member to help. Chef at Seasons restaurant was also unhelpful with allergies and frankly rude about it.

Dear Caitlin, Thank you for sharing your feedback. We regret that your check-in experience and interactions with our staff did not meet your expectations. We take such comments seriously and will review your concerns with our team to ensure a more pleasant experience for future guests. Kind regards, Manager on Duty

Customer review rating 4.0/5

Frances B. Families - Confirmed reviews ALL

Our 2 bedroom apartment was spacious and comfortable. The pools were lovely- though could do with a few more umbrellas for shade. Breakfast was very good, plenty of choice and tasty. Wine and cheese happy hour also a nice touch. We were spoilt for choice for places to dine - so many great options in Salt Village, making hotel restaurant look a bit quiet and uninviting. Few maintenance issues to attend to in room but in general a good stay. Not our first visit and expect won’t be last.

Dear Frances, Thank you for your thoughtful feedback regarding your recent stay at Peppers Salt Resort & Spa Kingscliff. We are pleased to hear that you found your apartment spacious and comfortable, and that you enjoyed our breakfast offerings and the wine and cheese happy hour. We appreciate your suggestion regarding additional umbrellas by the pools and will certainly take it into consideration. Additionally, we acknowledge your feedback about the maintenance issues in your room and will ensure our team is informed to enhance the guest experience. We are delighted to learn that you plan to return and look forward to welcoming you back for another enjoyable visit. Kind regards, Julie Assistant manager

Other web-users rate our hotel

  • 611 reviews 9.3/10 Location
  • 1,421 reviews 5/10 Room
  • 998 reviews 5.2/10 Service
  • 22 reviews 5.2/10 WiFi
  • 571 reviews 3.4/10 Cleanliness
  • 519 reviews 7.8/10 Pool
  • 516 reviews 5.1/10 Amenities
  • 497 reviews 5.3/10 Comfort

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