Peppers Salt Resort & Spa Kingscliff 4.5 stars

We have stayed here numerous times & were a bit disappointed with the service & quality. I guess this has a bit to do with the virus, still not what it was.

Booked a spa suite single room initially. Due to some confusion regarding what would be available nearby due to Covid, my partner rang before hand to get some advice about restaurants etc that would be open in the nearby salt village and the spa. The assistant who answered the phone was particularly unhelpful. As a result we were offered an "upgrade" to a plunge pool spa sweet & a bottle of wine on arrival. When we arrived, our room was located facing a road, with no nice view & the promised wine was not there. After discussing this with the concierge on duty, we were transferred back into a spa suite on the second level with a nice view of the pool and the wine was also provided, which was an improvement. Later in the stay we decided to watch a movie from the in-house movies that were supposedly offered, after spending some time trying to make the "movie" channel operate without success, we called guest services who said they would send maintenance "right up". about 30 mins later we rang again to find out where this person was as they had not arrived and were told that the reception would call them and send them up straight away. About another 20 mins went by and we called back again and spoke to a different person who informed us that the movies channel no longer worked and that we could use the foxtel showcase channel to watch movies. So after waiting for an hour to find out that we could just watch whatever was on foxtel, we were somewhat unimpressed. The experiences we had at the Salt Spa and Salt village nearby were delightful, however our stay at the hotel was somewhat disappointing.

The service on arrival and throughout our stay was fantastic. Unfortunately our initial room had a very strong musty (mould) smell and also paint smell from recent painting outside. Also it looked pretty tired and not very clean (there was a lolly still on the floor). I get asthma so phoned reception and we were promptly moved. The next room was cleaner and no odours. However there was a large window from the bathroom to the bedroom and at night the light from the corridor lit the room like daylight, which impacted our sleep. I mentioned it the next day was told the next day they could have fitted a black out blind but it would be great if hotels could be more aware of sleep quality for guests.

We enjoyed 3 nights in a very comfortable and well appointed room The close proximity to a variety of restaurants was also a benefit. We stayed during a period of COVID 19 restrictions and the hotel and staff applied the relevant regulations which we had no problems with.

No food or beverage service, I wish this was obvious before I booked.

Lovely apartment, pool looks great.

Loved the stay, great location just near a beautiful beach and a string of restaurants.

Close to Salt Village, beach, walking tracks and the township of Kingscliff

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Our king room was very comfortable and looking out across the pool area very enjoyable. The area is so lovely to enjoy long walks and particularly enjoyed our meal at the local pub. Would certainly recommend and stay again.

Loved this hotel - perfect location, great facilities and friendly staff !

Three night stay 1 bedroom, Spa Suite Convenient. Probably choose an Airbnb next time. Overall felt a bit tired, gardens needed so love. Spa pool didn’t seem that clean, heated pool a bit chilly for winter temps. Room was spacious and comfy. Would like a lounge room reading light. Bedroom doors didn’t close fully which impacted privacy. Kitchen well equipped. Bath large and comfortable. Felt like the bathroom needed a good scrub. Grout was a bit grotty, broken tiles etc. Didn’t quite have the polish. Help with luggage if only to hold doors would’ve been nice. F&B closed due to Covid. Beach pool I can imagine would be nice lounging spot in Summer.

Beautiful room, great location, however disappointing service.

We acknowledge in this coronavirus time the limitations to pool guests etc, but no prior knowledge to booking covered the no restaurants/bars opened for breakfast, lunch or dinner so left a basic feel about the stay & still charged full cost

Stayed in the region for work, nice rooms, convenient to plenty of restaurants . Looked to have all the great amenities such as an amazing pool, also nice grounds and Gym. Very convenient for Northern NSW region and easy to go to Gold Coast.