Mantra Twin Towns Coolangatta 3 stars

Customer review rating (ALL Rating) 4.2/5 2,332 reviews

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Mantra Twin Towns Coolangatta - Image 1
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Cnr of Griffith St and Wharf St, 2485 TWEED HEADS, Australia

Description

Hotel extras

  • Ideal place to stay as close to all of the main attractions in Coolangatta and the Tweed Coast

  • Take a dip in the indoor or outdoor heated pool, or cook up a storm on the barbecue

  • Tennis courts, mini golf and fully equipped gym.

  • Walking distance to beach and shops/restaurants.

  • Mantra Twin Town's fitness centre has all the equipment you need for your work-out.

Our accommodation(s)

Room

Studio Room

  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Twin Towns Coolangatta

Cnr of Griffith St and Wharf St
2485 TWEED HEADS
Australia

GPS:-28.16863, 153.543645

Telephone
Fax +61 7 5536 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

2 pools

What better way to start your morning with a refreshing dip in either indoor or outdoor pool before you rejuvenate in the spa or steam room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,332 reviews

TripAdvisor Rating  4.0/5  6,550 reviews

satisfied

TripAdvisor rating 4.0/5

Chris B TripAdvisor review

We had an Army Reunion with around 55 friends....generally the 4 days went well, the staff were great and the functions we had there were very well received by our group. The food was delightful and they catered for things that cropped up unexpectedly really well. We will be back.

Well Located - Staff have elitist attitude and are very unhelpful.

Customer review rating 1.5/5

Ann Couples - Confirmed reviews ALL

We have stayed at many Mantra hotels. Prior to booking our 2 night stay, at Tweed Heads, I rang and spoke to Duty Manager, Gordon. He was very helpful when I explained that I have back issues and require a supportive, non saggy mattress. I also followed up with emails regarding this request. I was reassured that they would do their best to help and if I had any issues with the bed to contact reception and they would do whatever they could to help even if that meant changing rooms or mattresses. Upon checking in I mentioned this again to the Anesu on reception (Gordon was not on duty) who confirmed that there was a note on my booking regarding the bed. He reassured me that if the mattress was not comfortable I was to let them know and they would help to rectify the problem. As soon as we got to our room (a nice one bedroom apartment) I tried the bed immediately. Unfortunately, the mattress was old and very unsupportive and saggy. I rang reception and spoke to Anesu. I explained that I had an email trail requiring a comfortable mattress and that the one in the room was unsuitable and could he help. He went and checked with the Duty Manager. When Anesu returned to the phone he informed me that the Duty Manager said "this is what you will get when you stay at the Mantra, if you want a better mattress you need to pay more money and stay at The Sebel". "You can have a different topper on the bed if you want". How the heck does a different topper help the saggy mattress underneath it? I was shocked to say the least. So, obviously paying $350 per night does NOT entitle you to a comfortable bed!! If the room was much, much cheaper and 3 star I guess I could understand his attitude (maybe) but at $350 per night in a 4 star hotel surely you are entitled to a decent bed. I'm really disappointed in the elitist attitude of the staff. Warning: if you want a bed that doesn't cause back pain be prepared to pay over $500 a night at The Sebel as $350 seems to be for "the cheap seats" only. I'm bitterly disappointed in the Mantra over this. My husband ended up rotating the mattress himself to see if it made any difference. Unfortunately it did not. I tried to do the right thing, I rang and checked about the beds even before making the booking. As we'll be doing extensive travelling from next year, I had hoped to establish with one brand, Mantra, so I would know I was getting good service. How disappointing after our Tweed Heads stay and the arrogant attitude of Management.

Handy location

Customer review rating 2.5/5

Ruth Friends - Confirmed reviews ALL

We stays for two nights for a backgammon competition. Receptionist was happy to hold are bags before check in. Tv in the room didn’t work but two men came and fixed it. One was learning and really we were tired and when it was fixed we just wanted peace not to hear one explain to the other th whole diagnosis procedure. We went tphave a cup of tea at night and discovered the milk rock hard frozen. After ringing reception for about 39 minutes finally got through and they told us to take the milk ouu if of the fridge. This didn’t help as we still had no. Milk for the tea.. they said they couldn’t bring us any and we were too tired to walk all the way from harbour tower. Breakfast was ok but no gluten free option with sweets.

Dear Ruth, We very much appreciate your comments regarding your stay at the Mantra Twin Towns Coolangatta as we welcome both positive and creative feedback. I will share your comments with our team, including the departments in which your comments refer to. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Thompson Assistant Manager

Well located good stay

Customer review rating 5.0/5

Fay Families - Confirmed reviews ALL

Love the room we had and had a good time

Dear Fay, We very much appreciate your comments regarding your stay at the Mantra Twin Towns Coolangatta. We’re so glad to hear that you loved your room and had a great time with us. It’s always rewarding to know that our guests enjoyed their stay and found our location convenient. Thank you again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future. Sincerely, Mantra Twin Towns Coolangatta

Great place to stay

Customer review rating 5.0/5

Angela Families - Confirmed reviews ALL

Stayed at Mantra when going to a concert at Twin Towns. Great location and room. Curtains could do with being replaced as holy and track broken but overall cleanliness and comfort of the room was fantastic.

Dear Angela, We very much appreciate your comments regarding your stay at Mantra Twin Towns Coolangatta. We’re so glad to hear that you enjoyed the great location and comfort of your room during your visit for the concert at Twin Towns. We truly appreciate your feedback on the curtains and the track, and we sincerely apologize for the inconvenience caused by these issues. Please rest assured that we are addressing this with our maintenance team to ensure the room is fully up to standard for future stays. Thank you again for sharing your experience, and we look forward to welcoming you back for another great stay. Sincerely, Mantra Twin Towns Coolangatta

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Other web-users rate our hotel

  • 931 reviews 9.6/10 Location
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  • 39 reviews 5.9/10 WiFi
  • 562 reviews 5.5/10 Cleanliness
  • 138 reviews 7.6/10 Breakfast
  • 100 reviews 6.4/10 Pool
  • 65 reviews 5.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.