Mantra Twin Towns Coolangatta 3 stars

Customer review rating (ALL Rating) 4.4/5 2,227 reviews

Mantra Twin Towns Coolangatta - Image 1
Mantra Twin Towns Coolangatta - Image 2
Mantra Twin Towns Coolangatta - Image 3
Mantra Twin Towns Coolangatta - Image 4
Cnr of Griffith St and Wharf St, 2485 TWEED HEADS, Australia

Description

Hotel extras

  • Ideal place to stay as close to all of the main attractions in Coolangatta and the Tweed Coast

  • Take a dip in the indoor or outdoor heated pool, or cook up a storm on the barbecue

  • Tennis courts, mini golf and fully equipped gym.

  • Walking distance to beach and shops/restaurants.

  • Mantra Twin Town's fitness centre has all the equipment you need for your work-out.

Our accommodation(s)

Book this hotel
Room 1

Room

Studio Room

Photo out of - Studio Room

Studio Rooms are ideal if travelling with a friend or partner. Decor is modern with stylish amenities. Tea and coffee making facilities are there for your convenience. Catch up on the news or your favourite show on the flat screen TV with Foxtel.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Refrigerator/freezer
  • Refrigerator with freezer compartment

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Cleaning kit
  • Cleaning supplement
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony
See availabilities

On the 15th floor, the 2 Bedroom Penthouse Apartment features 2 stylish bedrooms, 2 bathrooms and a fully equipped kitchen and laundry. Your private balcony takes in stunning ocean views, or simply kick back on your comfortable and stylish furniture.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 88 m² / 947 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Cleaning kit
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Apartment

Photo out of - Two Bedroom Apartment

If you are travelling with family the 2 Bedroom Apartment offers plenty of choice, with modern bathrooms and beautiful amenities. The living area is spacious with cable TV, tea and coffee making facilities, a laundry and fully equipped kitchen.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 82 m² / 882 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Cleaning kit
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Dual Key Apartment

Photo out of - Two Bedroom Dual Key Apartment

2 Bedroom Dual Key Apartments consist of an interconnecting Hotel Room and 1 Bedroom Apartment. Featuring a fully equipped kitchen, laundry facilities, air conditioning, cable TV and private balcony.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Cleaning kit
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Apartment

Three Bedroom Apartment

Photo out of - Three Bedroom Apartment

This 3 Bedroom Apartment offers 3 generous bedrooms with all of the comfort you are looking for including 2 bathrooms with the choice of bathtub or shower, a laundry and fully equipped kitchen for your convenience.

Max. number of persons
7
Area
From 98 m² / 1054 sq ft

Bedding

Queen size bed(s) x2

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Cleaning kit
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Hotel location

Mantra Twin Towns Coolangatta

Cnr of Griffith St and Wharf St
2485 TWEED HEADS
Australia

GPS:-28.16863, 153.543645

Telephone
Fax +61 7 5536 8899
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • OOL Additional charge
  • GOLD COAST AIRPORT Additional charge

In hotel

Hotel informations

  • 212 rooms
  • 6 rooms for people with reduced mobility
  • 52 connecting rooms
  • 212 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

Snack and beverage machine

  • Snack and beverage machine

Business

8 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Video game area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Mantra Twin Towns Outdoor Pool

  • Outside
  • On site

Mantra Twin Towns Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room

Sports and leisure

Bodybuilding equipment/Gym

  • Nearby

Gym

  • Nearby

Tennis

  • Nearby

Miniature golf

  • On site

Bodybuilding equipment/Gym

  • On site

Tennis

  • On site

Gym

  • On site

Miniature golf

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 1,300 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.95 m / 6.4 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Truck parking
  • Bus parking

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

2 pools

Photo out of - Pool

What better way to start your morning with a refreshing dip in either indoor or outdoor pool before you rejuvenate in the spa or steam room.

Mantra Twin Towns Outdoor Pool

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0 m / 0 ft
  • Pool Depth Max: 0 m / 0 ft
  • Pool Size Min: 0 m / 0 ft
  • Pool Size Max: 0 m / 0 ft

Mantra Twin Towns Indoor Pool

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Indoor pool
  • Heated Pool
  • Chlorure treatment

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0 m / 0 ft
  • Pool Depth Max: 0 m / 0 ft
  • Pool Size Min: 0 m / 0 ft
  • Pool Size Max: 0 m / 0 ft

What better way to start your morning with a refreshing dip in either indoor or outdoor pool before you rejuvenate in the spa or steam room.

Located on the podium level of the Harbour Tower. The gym is open from  6am to 9pm daily.  Shoes and appropriate attire must be worn. Towels must be used and are available at Reception.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,227 reviews

Customer review rating 4.0/5

Michael D. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Johann B. Couples - Confirmed reviews ALL

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the facilities, and the beautiful view from your room. It is also wonderful to know that your booking, check-in, accommodation, and overall experience met your expectations. Your kind comments about our team and the ALL – Accor Live Limitless loyalty programme are greatly appreciated. We truly value your support and loyalty. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Mantra Twin Towns Team

Customer review rating 4.0/5

Peter R. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Twin Towns Coolangatta. We are delighted to hear that you enjoyed your two-bedroom apartment and found the accommodation and cleanliness to be of a high standard. It is wonderful to know that you had a perfect family stay with us. We also appreciate your feedback regarding the WiFi connection speed. We understand how important a reliable and fast connection can be, and we will share your comments with the relevant team for consideration. Thank you again for choosing Mantra Twin Towns Coolangatta. We hope to have the pleasure of welcoming you and your family back again in the future. The Mantra Team

Customer review rating 3.5/5

Youstina M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed a peaceful getaway and found our team lovely and helpful, particularly when your bed was separated into two beds. We sincerely apologise for the areas where we fell short of your expectations. Your comments regarding the cleanliness of the room, towels, bed linen and bathroom are important to us, and we will share this feedback with our Housekeeping team for further attention. We also appreciate your feedback regarding the washer dryer and the lack of a suitable drying rack. Your comments regarding the temperature of our pools and spa have also been noted and will be shared with the relevant team. It is wonderful to know that you enjoyed your overall stay, and we appreciate your constructive feedback as it helps us identify areas where we can improve. We would also like to thank you for being a valued ALL Accor Classic member and for your continued loyalty. We hope to have the opportunity to welcome you back to Mantra Twin Towns and provide you with an even more comfortable experience. Kind regards, The Mantra Team

Customer review rating 4.0/5

Maree A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for choosing to stay at The Mantra Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Mantra Twin Towns Resort

Customer review rating 4.5/5

Johann B. Couples - Confirmed reviews ALL

Enjoyed the facilities and great view from tge room we were allocated

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the facilities, and the beautiful view from your room. It is also wonderful to know that your booking, check-in, accommodation, and overall experience met your expectations. Your kind comments about our team and the ALL – Accor Live Limitless loyalty programme are greatly appreciated. We truly value your support and loyalty. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Mantra Twin Towns Team

Customer review rating 4.0/5

Peter R. Families - Confirmed reviews ALL

Perfect

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Twin Towns Coolangatta. We are delighted to hear that you enjoyed your two-bedroom apartment and found the accommodation and cleanliness to be of a high standard. It is wonderful to know that you had a perfect family stay with us. We also appreciate your feedback regarding the WiFi connection speed. We understand how important a reliable and fast connection can be, and we will share your comments with the relevant team for consideration. Thank you again for choosing Mantra Twin Towns Coolangatta. We hope to have the pleasure of welcoming you and your family back again in the future. The Mantra Team

Customer review rating 3.5/5

Youstina M. Families - Confirmed reviews ALL

The staff were lovely. The person who separated our bed into two beds was great, though they seemed a little overwhelmed and left the sheets on the floor when changing them, so perhaps they could use some extra support. A few small things could be improved. The room was a tad dusty, and the towels, bedsheets and bathroom could have been a little fresher and cleaner. The washer dryer didn't dry our towels fully, and with no clothesline or rack we ended up using the chairs to air dry things. The pools and spa were also a bit cold for most of our stay, but they warmed up in the last couple of days. Overall it was a lovely getaway, and with a little extra attention to cleanliness I think it would be perfect.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed a peaceful getaway and found our team lovely and helpful, particularly when your bed was separated into two beds. We sincerely apologise for the areas where we fell short of your expectations. Your comments regarding the cleanliness of the room, towels, bed linen and bathroom are important to us, and we will share this feedback with our Housekeeping team for further attention. We also appreciate your feedback regarding the washer dryer and the lack of a suitable drying rack. Your comments regarding the temperature of our pools and spa have also been noted and will be shared with the relevant team. It is wonderful to know that you enjoyed your overall stay, and we appreciate your constructive feedback as it helps us identify areas where we can improve. We would also like to thank you for being a valued ALL Accor Classic member and for your continued loyalty. We hope to have the opportunity to welcome you back to Mantra Twin Towns and provide you with an even more comfortable experience. Kind regards, The Mantra Team

Customer review rating 4.0/5

Maree A. Couples - Confirmed reviews ALL

Great location to view a show at Twin Towns, easy parking, clean and comfortable bed. We were lucky to have a great view of the surf and beach and the only reason not giving a 10 was the air conditioning was set on 25 which was way too hot for us for a good sleep.

Dear Guest, Thank you for choosing to stay at The Mantra Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Mantra Twin Towns Resort

Customer review rating 4.0/5

Liam G. Business - Confirmed reviews ALL

For meetings planned, location was right and it had all that I needed for the overnight stay. I appreciated the complimentary room upgrade. I was hoping for breakfast inclusion (given the restaurant on site) so was disappointed upon discovering not included with the accommodation. Check out was seamless.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Twin Towns Coolangatta. We are pleased to hear that our location suited your business trip and that you appreciated the complimentary room upgrade. It is also great to know that your check-out experience was seamless. I sincerely apologise for the delay you experienced during check-in. We understand how frustrating it must have been to wait while several team members were behind the reception desk. Your feedback has been shared with the Front Office team so we can ensure guests are acknowledged and assisted promptly. Regarding breakfast, we understand your disappointment that it was not included in your accommodation package. We will pass your feedback on to our Signatures team for their consideration. As a valued ALL Accor Platinum member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back and providing you with a smoother arrival experience on your next visit. Kind regards, The Mantra Team

Customer review rating 4.5/5

Gregory B. Families - Confirmed reviews ALL

Fantastic location easy access to club and beach, comfortable studio room at Mantra

Dear Guest, Thank you for choosing to stay at The Mantra Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Mantra Twin Towns Resort

Customer review rating 4.5/5

Terri M. Solo - Confirmed reviews ALL

The one bedroom apartment it much nicer than the penthouse Also you chocolate gift if you have a wine fridge try keep them in there it will help retain the flavour they are supposed to be

Dear Terri, Thank you for choosing to stay at The Mantra Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Mantra Twin Towns

Customer review rating 3.0/5

Helen H. Families - Confirmed reviews ALL

I’d like to save potential future customers from expecting too much. Too budget for a penthouse. I realise some of these are privately owned, but how does that protect customers from poor offerings? Owner needs to upgrade.

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations, particularly given that you booked a penthouse. We regret the issues you experienced, including the condition of the bathroom, mould in the shower, the window without adequate covering, the poorly fitting door, and the spa baths not functioning as expected. We also acknowledge your comments regarding the lounge area and the smoking from neighbouring balconies. While some apartments are privately owned and individual furnishings and amenities can vary, we understand that this does not lessen the expectations of guests who book and pay for the accommodation. Your feedback has been noted and will be raised with the relevant owner and management team so that the concerns can be addressed. We’re also sorry that you found our desk staff unwelcoming, as providing friendly and helpful service is important to us. We appreciate you bringing these matters to our attention and regret that your experience fell short of what you expected from a penthouse stay.

Customer review rating 3.5/5

Charles A. Couples - Confirmed reviews ALL

Our only complaint was with the fox tv control. It would appear not to be tuned into the tv.We had problems changing to the free to air channels.

Dear Charles, We very much appreciate your comments regarding your stay at the Mantra Twin Towns Coolangatta. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Twin Towns

Customer review rating 2.5/5

John M. Couples - Confirmed reviews ALL

lifts not adequate waiting up to 30 minutes many complaints

Thank you for your feedback. We understand your frustration with the lift service, particularly having to wait up to 30 minutes and the inconvenience caused by unexpected breakdowns. We appreciate how disruptive this can be, especially during a busy weekend. Unfortunately, when a breakdown occurs unexpectedly, repairs can sometimes be delayed while the required parts are sourced. We apologise for the inconvenience and appreciate your patience and understanding.

Customer review rating 4.0/5

Mullins D. Couples - Confirmed reviews ALL

Originally booked for Harbour view On arrival wrong room was allocated new room was provided but the view was limited of the harbor We paid over $5K and have been a regular visitor over many years

Dear MULLINS, We very much appreciate your comments regarding your stay at the Mantra Twin Towns Coolangatta. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Twin Towns

Customer review rating 3.0/5

Gerrit O. Couples - Confirmed reviews ALL

4 rar reunion. Beds were comfortable. Rooms were good . Room service bad.

Dear Guest, Thank you for your review and for choosing to stay with us. We sincerely apologise for the issues you experienced during your stay and appreciate you bringing them to our attention. Your feedback is important to us and has been shared with the relevant teams for review. Thank you again for your feedback. We look forward to welcoming you back again soon. Warm regards, Mantra Twin Towns Resort

Customer review rating 5.0/5

Allan R. Couples - Confirmed reviews ALL

Brilliant

Dear Allan, Thank you for choosing to stay at The Mantra Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Mantra Twin Towns

Customer review rating 4.5/5

Lorraine C. Families - Confirmed reviews ALL

Pleasant & helpful staff. More information re the entry with the swipe card & then to press lift button & room button, would have been helpful.

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Mantra Twin Towns Resort

Customer review rating 4.0/5

Julie D. Couples - Confirmed reviews ALL

very comfortable, handy to all amenities, great view.

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Mantra Twin Towns Resort

Customer review rating 4.5/5

Jo W. Friends - Confirmed reviews ALL

My whole experience was wonderful, beginning with reception, right through to check out. I loved my room and especially the amazing view. The laundry was clean and machines easy to use. The only problem was with the lifts. So many people needing them and them and so few working.

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We do apologise for the lifts not being quick enough during your stay, unfortunately one was closed for maintenance, however they are all fixed now and operating normally. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Mantra Twin Towns Resort

Customer review rating 4.5/5

Marie M. Families - Confirmed reviews ALL

I had a lovely relaxing stay in a great appartment with a lovely view. Thank you!

Dear Marie, Thank you for choosing to stay at The Mantra Twin Towns and for taking the time to share your experience. It was our pleasure to host you, and we hope to warmly welcome you back again soon. Regards, Mantra Twin Towns

Customer review rating 5.0/5

Valerie M. Couples - Confirmed reviews ALL

Great location Clean and tidy Staff assisted with change of room to harbour view which is our preference

Dear Guest, We’re delighted to hear you enjoyed your stay! Your kind feedback is greatly appreciated and means a lot to our team. Thank you for taking the time to leave such a lovely review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Twin Towns again soon. Warm regards, Mantra Twin Towns Resort

Customer review rating 2.0/5

Shane D. Couples - Confirmed reviews ALL

Check in took an hour even though we had a booking confirmation. Apparently Mantra Twin towns can’t confirm credit card details when bookings are made online. Never had that issue anywhere. It really soured the start of the weekend for us.

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. While we are pleased to hear you enjoyed aspects of your stay, we would also like to sincerely apologise for the issues you experienced. We appreciate you bringing these matters to our attention, as feedback from our guests is invaluable in helping us improve our services and facilities. Please be assured that your comments have been shared with the relevant teams and will be carefully reviewed. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Mantra Twin Towns Resort

Other web-users rate our hotel

  • 1,092 reviews 9.7/10 Location
  • 1,685 reviews 6.8/10 Room
  • 919 reviews 7.6/10 Service
  • 14 reviews 6.5/10 WiFi
  • 601 reviews 5.4/10 Cleanliness
  • 155 reviews 7/10 Breakfast
  • 17 reviews 2.5/10 Bar

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