Peppers Broadbeach 4 stars

Customer review rating (ALL Rating) 4.4/5 1,411 reviews

Peppers Broadbeach - Image 1
Peppers Broadbeach - Image 2
Peppers Broadbeach - Image 3
Peppers Broadbeach - Image 4
21 Elizabeth Ave, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Enjoy the luxury and exclusivity of the private cinema with friends or family.

  • Relax and enjoy our outdoor spa, heated resort pool, lap pool, and gymnasium during your stay

  • Enjoy a range of award winning restaurants available on your doorstep.

  • We are conveniently located in the centre of Broadbeach and across the road from the ocean.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

1 Bedroom Ocean Suite

Photo out of - 1 Bedroom Ocean Suite

Our stunning 1 Bedroom Ocean Suites feature partial ocean views from your living room and private balcony. Includes a full kitchen, dining and bedroom with private ensuite and plush king zip bed.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 79 m² / 850 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 79 m² / 850 sq ft
  • Bedding 1 x Joinable bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

2 Bedroom Suites are the perfect escape. You will have a large private balcony with city and hinterland views, private ensuite with a separate shower and bath, full kitchen with European appliances, laundry, spacious lounge and dining area.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 119 m² / 1280 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

2 Bedroom Ocean Suites feature partial views over the ocean and exceptional interior design, with European appliances, imported stone bench tops and premium fittings throughout. The main bedroom has a private ensuite with a separate shower and bath.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 119 m² / 1280 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Our 2 Bedroom Sky View Suites, from Level 30 in Tower 1, feature a large private balcony with views from the hinterland to the ocean. Enjoy exceptional interiors with European appliances, imported stone benchtops, full kitchen, laundry, spacious lounge.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 119 m² / 1280 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

3 Bedroom Sky Homes are high end luxe, with opulent living spaces, 3 spacious bedrooms and 2 bathrooms. European appliances, imported stone bench tops and a large balcony with breathtaking views from the hinterland to the ocean.

  • Views:

    Ocean/Sea view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
7
Area
From 183 m² / 1969 sq ft

Bedding

King size bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 BROADBEACH
Australia

GPS:-28.030805, 153.432188

Telephone
Fax +61 7 5635 1055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • BNE Additional charge
  • OOL Additional charge

In hotel

Hotel informations

  • 149 rooms
  • 149 non-smoking rooms
  • 50 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Business

One Meeting room

Family

Services for children

  • Video game area
  • Green area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Lap pool

  • Outside
  • On site

Heated Resort Pool

  • Outside
  • On site

Gymnasium

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 110 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 15.46 € 25 AUD Per day

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

2 pools

Photo out of - Pool

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

Lap pool

Our lap pool is conveniently located beside our indoor gymnasium for a quick dip after a workout. Part of this pool is indoor while the remainder is set outdoors for guests to soak up the sunshine.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Shower

Heated Resort Pool

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Overflowing pool
  • Chlorure treatment

At your disposal

  • Shower

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

The fully equipped gymnasium boasts a variety of the latest equipment. Guests are able to stick to their fitness regime during their holiday with a workout session at our onsite gym. Afterwards, have a dip in our lap pool or resort style pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,411 reviews

Customer review rating 4.5/5

Di H. Couples - Confirmed reviews ALL

Dear Di, Thank you for your wonderful review and for continuing to choose Peppers Broadbeach for your stays. It is fantastic to hear that you consistently enjoy our spacious rooms, amenities, cleanliness and our convenient location, regardless of the room type. We really appreciate your continued support and loyalty, and it is always a pleasure to welcome you back. We look forward to your next stay with us. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.5/5

Natasha C. Couples - Confirmed reviews ALL

Dear Natasha, Thank you for sharing your lovely review of Peppers Broadbeach. It's great to hear you had a comfortable stay all-round, and made the most of our convenient location. We also appreciate your comments regarding the cleanliness and presentation of our property. At Peppers Broadbeach, we understand these aspects can impact guest comfort, and it is good to know these areas met your expectations. Thank you for choosing to stay at Peppers Broadbeach. We look forward to welcoming you again soon. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 1.0/5

Robyn M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Phil M. Families - Confirmed reviews ALL

Dear Phil, Thank you for sharing your excellent review of Peppers Broadbeach. It is delightful hear you had such a great time with us, and that everything was comfortable and seamless in all areas of your stay. Thank you for choosing to stay with us, we look forward to welcoming you back for your next getaway. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.5/5

Veronica D. Couples - Confirmed reviews ALL

Dear Veronica, Thank you for taking the time to share your lovely review of our hotel. We are pleased to hear that you enjoyed the birthday amenity, and our well-maintained facilities and central location. It's great to know that these areas helped contribute to an enjoyable birthday trip. Thank you for choosing to stay at Peppers Broadbeach, we hope to welcome you back next time you have a special occasion. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Dear Di, Thank you for your wonderful review and for continuing to choose Peppers Broadbeach for your stays. It is fantastic to hear that you consistently enjoy our spacious rooms, amenities, cleanliness and our convenient location, regardless of the room type. We really appreciate your continued support and loyalty, and it is always a pleasure to welcome you back. We look forward to your next stay with us. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.5/5

Natasha C. Couples - Confirmed reviews ALL

Great clean accommodation and friendly staff, decent amenities too such as spa and pool

Dear Natasha, Thank you for sharing your lovely review of Peppers Broadbeach. It's great to hear you had a comfortable stay all-round, and made the most of our convenient location. We also appreciate your comments regarding the cleanliness and presentation of our property. At Peppers Broadbeach, we understand these aspects can impact guest comfort, and it is good to know these areas met your expectations. Thank you for choosing to stay at Peppers Broadbeach. We look forward to welcoming you again soon. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 1.0/5

Robyn M. Families - Confirmed reviews ALL

Front staff friendly enough but, extremely disappointed with no action taken on reported smell in room. This odour made for awful taste in mouth, coughing and nausea. Also no blinds in bathroom or block out blind in lounge. Needs to be rectified.

Customer review rating 5.0/5

Phil M. Families - Confirmed reviews ALL

Everything from check in to check out was very smooth, great location, helpful staff, had a great time, thank you

Dear Phil, Thank you for sharing your excellent review of Peppers Broadbeach. It is delightful hear you had such a great time with us, and that everything was comfortable and seamless in all areas of your stay. Thank you for choosing to stay with us, we look forward to welcoming you back for your next getaway. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.5/5

Veronica D. Couples - Confirmed reviews ALL

The trip was for a birthday weekend and the staff kindly arranged a small welcome surprise. Facilities are great. Walking distance to shopping centres , tram, beach and eateries

Dear Veronica, Thank you for taking the time to share your lovely review of our hotel. We are pleased to hear that you enjoyed the birthday amenity, and our well-maintained facilities and central location. It's great to know that these areas helped contribute to an enjoyable birthday trip. Thank you for choosing to stay at Peppers Broadbeach, we hope to welcome you back next time you have a special occasion. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Elizabeth C. Friends - Confirmed reviews ALL

Great

Dear Elizabeth, Thank you for sharing your excellent review of Peppers Broadbeach. We are delighted that you had a great time with us on the Gold Coast, and that the hotel satisfied your needs and expectations overall. We look forward to welcoming you again for another comfortable stay. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 0.5/5

Karen F. Solo - Confirmed reviews ALL

I specifically chose Peppers Broadbeach because I am an Accor Plus member and have previously valued the benefits associated with my membership. I was therefore expecting a certain standard of accommodation and service. Unfortunately, this stay was an extremely disappointing experience from the moment we arrived and, in my view, fell well below the standard I would reasonably expect from a Peppers property. The accommodation cost was approximately $400 for the one-night stay for two people in a two-bedroom ocean-view apartment. Unfortunately, the experience was nowhere near what I expected for that price. 1. Parking and $170 parking infringement We arrived at approximately 7pm. There was nowhere suitable to park on the street, so we temporarily pulled into the first available area while I went into reception to obtain our room key and establish where we were supposed to park. We were inside reception for no more than approximately five minutes. When we returned to the vehicle, there was already a $170 parking infringement notice on the windscreen. Extremely difficult and confusing parking arrangements After obtaining our room key, it took approximately 40 minutes to locate the correct Peppers parking area underneath the building. The available parking spaces were extremely difficult to identify and appeared to be occupied. This created further frustration and unnecessary stress. No restaurant or breakfast facilities One of the reasons I chose Peppers was because I expected the facilities and services normally associated with a property of this standard. After checking in, I specifically asked where the restaurant was and what time breakfast commenced. I was then informed that there was no restaurant and no breakfast service at the property. Instead, we were provided with a 20% discount card for a nearby coffee shop. This was particularly problematic because my son needed to eat very early the following morning before undergoing a medical procedure. We were subsequently informed that cooked breakfast was not available there until approximately 6:30 am.Condition of the apartment When we finally reached the apartment, the first thing we noticed upon entering was the condition of the carpet. The carpet was visibly stained and appeared extremely dirty and worn, which immediately gave the apartment an unclean and poorly maintained appearance. For accommodation costing approximately $400 for one night, this was not what I expected. I was also disappointed that there was no apparent recognition of my Accor Plus membership through any room upgrade, late checkout or other meaningful benefit. 5. Lack of basic provisions The apartment did not contain what I would consider reasonable basic provisions for a two-person stay. There was: * No bottled water; * No mini-bar; * Only a very small number of tea/coffee sachets; * No apparent information/service directory in the apartment explaining available facilities or services. I drink black tea, and there were only approximately two tea bags available for two people for a 24-hour stay. Unfortunately, the beds were also extremely uncomfortable. Although they were both king-size beds, the mattresses felt exceptionally hard and uncomfortable. I described the sensation as being like sleeping on a slab of concrete. I woke during the night with pins and needles in both arms and had very little sleep as a result. After the exhausting experience of arriving, parking, no assistance with luggage/trolleys and getting settled, the expectation was that we would be able to have a comfortable night’s sleep. Unfortunately, that simply did not happen. 7. Laundry facilities and lack of instructions I also needed to wash some clothing during our stay. The washing machine and dryer were not straightforward to operate, and there were no clear instructions displayed in the laundry area explaining how to activate or initiate the power for the equipment. Given that this is an apartment-style property where guests are presumably expected to make use of the facilities, clear operating instructions should be provided. 8. No ice available After the stressful ordeal I simply wanted to sit down and have a glass of wine after what had already been an incredibly stressful arrival. When I went to obtain ice from the freezer, I found an empty ice container and no ice. I ultimately had to walk approximately 200 metres down the street and into another building/tower to request ice. To their credit, staff subsequently brought ice up to the apartment and also brought another bottle of white wine, which I appreciated. That gesture was helpful and did go some way towards calming what had already been a very frustrating situation. However, it does not resolve the fact that there were repeated basic service failures throughout the stay. 9. Accor Plus membership benefits I am particularly disappointed because I am an Accor Plus member, for which I pay an annual membership fee, and one of the reasons I chose this property was specifically because I expected to receive the benefits associated with that membership. I had anticipated benefits such as recognition of my membership, a room upgrade where available, late check-out and the other applicable Accor Plus benefits. Instead, I received very little recognition of the membership and, from my experience, very little value from it during this stay. I had also intended to use my Accor Plus dining benefits during the stay, only to discover that there was no restaurant at the property. I would therefore like clarification as to which Accor Plus benefits should have applied to this booking and why they were not provided or explained to me at check-in. Overall experience What makes this particularly disappointing is that this was supposed to be a relaxing overnight stay. Instead, from the moment we arrived, we experienced: * A $170 parking infringement within minutes of arriving; * Confusing parking arrangements; * Approximately 30 minutes spent trying to locate the correct parking area; * No restaurant; * No breakfast service; * Inadequate information regarding alternative dining; * No bottled water; * No mini-bar; * Very limited tea/coffee provisions; * A visibly stained and dirty carpet; * Extremely uncomfortable beds; * Lack of clear laundry instructions; * No ice available; * No meaningful recognition of my Accor Plus membership; and * Very little sleep. No late checkout The cumulative effect of these issues completely undermined the purpose of our stay. I am therefore requesting that this complaint be formally investigated and that management provide me with: 1. A written explanation regarding the circumstances surrounding the $170 parking infringement and what assistance Peppers is prepared to provide in relation to it; 2. An explanation as to why the applicable Accor Plus benefits were not provided or explained; 3. An explanation as to why there was no clear information provided at check-in regarding the absence of restaurant and breakfast facilities; 4. An explanation regarding the condition and cleanliness of the apartment, particularly the heavily stained carpet. I would not recommend this property.

Customer review rating 4.0/5

Carl G. Business - Confirmed reviews ALL

one night there for a conference at convention centre. convenient and comfortable. staff were good.

Dear Carl, Thank you for taking the time to share your feedback regarding your stay with us at Peppers Broadbeach. We are pleased that overall, you had a comfortable stay and made use of our convenient location. We hope to welcome you back for your next visit on the Gold Coast. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Stephanie P. Families - Confirmed reviews ALL

amazing view, great location, perfect faciliites. will definitely be back !

Dear Stephanie, Thank you for sharing your excellent feedback regarding your stay at Peppers Broadbeach. We are pleased you had a comfortable stay and enjoyed the view and facilities for a relaxing family trip. Thank you for choosing to stay with us. We hope to welcome you again soon for another fantastic getaway! Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Roland &. J. C. Couples - Confirmed reviews ALL

Very comfortable and enjoyable.

Dear Roland and J., Thank you for sharing your lovely review and for being a return guest of ours for so many years. We are pleased that you had a comfortable and relaxing time here on the Gold Coast and received another great experience that you have come to expect from Peppers Broadbeach. We appreciate your kind words regarding improvement and maintaining our property. Your feedback will be shared to the relevant teams for review. Thank you again for choosing to stay with us again at Peppers Broadbeach. We look forward to having you back for another wonderful stay! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Denise M. Families - Confirmed reviews ALL

Another fantastic stay at Peppers Broadbeach! We’ve stayed here a few times now and it’s always spot on. The location is perfect, the views are absolutely amazing, and the room was super clean and comfortable as always. We'll definitely keep coming back.

Dear Denise, Thank you for taking the time to share your kind words regarding your stay with us at Peppers Broadbeach as a returning guest. We are pleased that you had a seamless and comfortable experience at the hotel. It's great to hear you enjoyed all the amazing shops and venues on our doorstep in the heart of Broadbeach, and appreciate your comments regarding the presentation and cleanliness of our property. Our housekeeping team will be delighted to read your comments. Thank you for choosing Peppers Broadbeach once again, we look forward to hosting you next time! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Jasmin C. Couples - Confirmed reviews ALL

Perfect spot, so handy to the Restaurants, Shopping, Groceries, Beach, Tram Stops and Main roads

Dear Jasmin, Thank you for sharing your lovely review of Peppers Broadbeach! We are pleased that you had a fabulous time here in Broadbeach, and were able to take in all of the conveniences and specialties that our central location as to offer. We're pleased you had an overall comfortable time at the hotel, and appreciate your feedback regarding improvements to our property for maintenance. Please be assured your comments will be passed on. Thank you for choosing to stay with us and sharing your lovely review. We hope to see you again in the not-to-distant future. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Carolyn S. Families - Confirmed reviews ALL

The team were helpful!

Dear Carolyn, Thank you for sharing your brilliant feedback regarding your recent stay with us. It is wonderful to hear that you had a great time at the hotel, and that our team's efforts helped contribute towards an enjoyable and memorable stay. We also greatly appreciate your comments regarding the cleanliness and presentation of the room, please be assured your kind words will be passed on. Thank you for choosing to stay at Peppers Broadbeach, we hope to welcome you back soon! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 3.5/5

Jeong W. Y. Business - Confirmed reviews ALL

Construction occurred on 8th floor at Tower1 during the entire stay. It is pretty noisy for all days. Hotel should not give the rooms on 8th floor.

Dear Jeong Thank you for taking the time to share your feedback. We are pleased to hear that you found your accommodation well equipped and spacious, and that you enjoyed the location. I am very sorry, however, that the construction works on the 8th floor impacted your stay. I completely understand your frustration, particularly with the noise continuing throughout your visit. Unfortunately, the works were being undertaken by an external contractor on a commercial office and were outside of our control. We appreciate, however, that this does not lessen the impact the noise had on your stay. We will continue to do our best to manage room allocations where we are aware of works taking place that may affect our guests. Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. Kind regards, Raelene General Manager

Customer review rating 5.0/5

Brienne T. Friends - Confirmed reviews ALL

A wonderful, relaxing eperience with prime whale watching views

Dear Brienne, Thank you for taking the time to leave such a positive review of your experience at Peppers Broadbeach. Your kind feedback is greatly appreciated. We are thrilled to hear that you enjoyed a relaxing and comfortable stay and were able to make the most of the beautiful views and whale watching. We are also pleased to hear that you received great customer service from our team, it is wonderful to know that you had such an enjoyable experience with us. We hope to welcome you back to Peppers Broadbeach in the future for another enjoyable stay. Kind regards, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 5.0/5

Maria M. Couples - Confirmed reviews ALL

Very helpful staff

Dear Maria, Thank you for taking the time to leave such a positive review of Peppers Broadbeach. We are delighted to hear that you enjoyed our optimal location, beautiful beaches, and the friendly service provided by our team. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Kind regards, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 3.5/5

Mary J. Families - Confirmed reviews ALL

Hotel is clean, and well presented. Though its dissappointing that bathroom disposable/complimentary items arent available, its funny prices go up and yet things are taken away. Secondly, our daughter was locked in our bedroom when she had her nap. The door was stuck and apparently its a common problem with an easy fix. So why cant the fix be done prior to the heartache of your child being stuck in a room! There is a bit of background work missing from this hotel, which is a little disspapointing.

Dear Mary Thank you for taking the time to provide such detailed feedback. I am pleased to hear you found the hotel clean and well presented, although I am sorry that other aspects of your stay did not meet your expectations. I appreciate your comments regarding the bathroom amenities. We have made changes to the items provided in our rooms as part of our ongoing sustainability initiatives. However, a range of bathroom amenities and other items are available on request from Reception, and our team is always happy to assist with any additional requirements during your stay. I am particularly sorry to hear about what happened with your daughter being locked in the bedroom. I can appreciate how distressing this must have been for you, particularly with a young child. This is certainly not the experience we want for our guests. I can confirm that the door issue has now been addressed and the necessary repairs have been completed. We appreciate you bringing this to our attention, as it has allowed us to ensure the issue was rectified. Your comments regarding the background maintenance and attention to detail are appreciated. These are important areas for us to focus on, and your feedback provides a valuable reminder that the small details can have a significant impact on the guest experience. Thank you again for your honest feedback. We sincerely apologise for the distress caused and hope we have the opportunity to provide you and your family with a much better experience in the future. Kind regards, Raelene General Manager

Customer review rating 4.0/5

Sarah W. Families - Confirmed reviews ALL

We had issues from the start with wifi and tv remote control s AND the heating on 20 degrees , not allowing myself to put temperature up or down , was very frustrating. BUT in saying this ,i called reception and the staff member Kyle , lovely, sooooo helpful, . He had a team member up to our apartment very quickly but the issue was still very tricky to work out . I called again to reception Kyle then himself came up to our apartment and was very apologetic and quickly worked the problem out , what a great asset to Peppers Broadbeach he is !, On our last night , we also had an issue with the tv stop working in the main bedroom , , maintenance was called , soo helpful again , worked out to be a electrical issue at not fault of anyone . As we were leaving the next day , maintenance gave us a short term and safe fix and told us of an electrical person to would be be booked before the next guest arrives . So overall our stay was nice , quite a few little issues but staff were great at making things work . Please give Kyle in reception a massive 👏🏼👏🏼👏🏼👏🏼 and also Saturday late afternoon maintenance team a-big 👏🏼👏🏼👏🏼as well . We stay 6th aug - 10th . We will now come back again regards Sarah

Dear Sarah, Thank you for taking the time to share your review of Peppers Broadbeach. We are pleased you enjoyed your stay on the Gold Coast overall. Please accept our sincerest apologies regarding the maintenance faults that occured in your room. We appreciate how these issues would have caused inconvenience and frustration during your stay, and we're sorry this was the case. However, it is great to know our team's positive and helpful attitude helped provide assistance where possible. Be assured having unresolved or repetitive issues are not the experience we aim to deliver, and we have shared your review with the relevant teams to ensure a high standard of guest comfort in the room. We appreciate your kind words and balanced feedback. If you do plan on staying with us again, please feel free to contact us directly at br… so we can personally assist with your booking, and ensure your stay is more seamless. We hope to welcome you again soon! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 3.0/5

Alex H. G. Friends - Confirmed reviews ALL

Staff was incredible, very friendly always happy to assist. The room was very specious however, was starting to look very dated and tired. The bed heads the leather was peeling away, marks on the walls a damp musky smell in the bathrooms and the grout in the bathroom was stained. The location of the hotel is great, but it needs some updates to keep up with other offerings in the area. Overall, I would recommend staying to family's who need space and a kitchen if the price was reasonable.

Dear Alex, Thank you for taking the time to share your detailed feedback following your stay at Peppers Broadbeach. We are pleased to hear that you found our team to be friendly and helpful, and that you enjoyed the spaciousness of your room and our convenient location. We are, however, sorry to hear that aspects of the room and bathroom did not meet your expectations. Please be assured that we take your comments regarding the condition of the room, cleanliness, and maintenance seriously, and your feedback will be shared with the relevant teams for consideration. We are grateful for your honest feedback as it helps us to identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back to Peppers Broadbeach in the future. Kind regards, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 5.0/5

Dean S. Business - Confirmed reviews ALL

We stayed for 4 weeks for work and could not fault this incredible hotel. From the moment we checked in with Michelle and Aaron, we knew we were going to love it here. The entire front desk team were welcoming with a natural level of service that made us feel a part of a community. A special shout out to Madi who each day made the extra effort to get to know us and what we were upto, always sharing her favourite restuarants and places to visit. Our Room was in tower 2 facing north. Wow! this recently refreshed room was beyond our expectations. Modern, clean comfortable with everything you would need for an extended stay. The facilities were fantastic, pool, gym, sauna, steam room and guest lounge. A couple of suggestions for the hotel 1) add a couple of hot desks with power in the guest lounge 2) add an EV charging station in the carpark. We cant wait to be back at this hotel in the future.

Dear Dean, Thank you for your wonderful 10/10 review and for choosing Peppers Broadbeach for your long-stay on the Gold Coast. It is fantastic to hear that you enjoyed your time with us and that our team helped make the hotel feel like a home away from home. We will be sure to share your kind words with Michelle, Aaron, Madi and the entire Front Desk team. Madi will be especially pleased to know that her recommendations and daily chats helped make your stay even more enjoyable. We are also delighted that you loved your refreshed room and found it comfortable and well equipped for an extended stay. It is great to hear that you made the most of our facilities, including the pool, gym, sauna, steam room and guest lounge. We appreciate your suggestions for improvement in our parking facilities and guest lounge. We appreciate you taking the time to share these ideas with us, and we will certainly pass them on to the relevant team. Thank you again for choosing to stay with us, we hope to see you again in the not-to-distant future. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Other web-users rate our hotel

  • 568 reviews 9.5/10 Location
  • 856 reviews 7.6/10 Room
  • 517 reviews 8.3/10 Service
  • 13 reviews 2.6/10 WiFi
  • 302 reviews 4.5/10 Cleanliness
  • 152 reviews 7.3/10 Vibe
  • 114 reviews 7.7/10 Food
  • 85 reviews 5.7/10 Value

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