Peppers Broadbeach 5 stars

Customer review rating 4.4/5 2,017 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Peppers Broadbeach
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+ 17 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located in the centre of Broadbeach

  • Award winning restaurants on the doorstep

  • Beach across the road

  • Close to light rail

  • Walking distance to Star Casino

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
Business services
  • 1 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218
broadbeach
australia

Tel: +611300092876

Fax: (+61)7/56351055

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS :-28.030805, 153.432188

Our accommodation(s)

Soaring above the Gold Coast city skyline, Peppers Broadbeach offers exceptionally designed 1 and 2 Bedroom Suites and 3 Bedroom Skyhomes. Beautifully appointed, featuring generous living spaces, premium European appliances and exceptional interior design throughout with all suites offer iPod docks and many boast panoramic views of the Pacific Ocean. Spend your days relaxing in your stylish accommodation and experience all of its superior comforts including a pillow menu and gourmet minibar.

1 Bedroom Suite

  • Max. number of persons: 3
  • Area: From 79 / 850 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

1 Bedroom Ocean Suite

  • Max. number of persons: 3
  • Area: From 79 / 850 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

2 Bedroom Suite

  • Max. number of persons: 5
  • Area: From 119 / 1281 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

2 Bedroom Ocean Suite

  • Max. number of persons: 5
  • Area: From 119 / 1281 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

2 Bedroom Premium Ocean Suite

  • Max. number of persons: 5
  • Area: From 119 / 1281 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

3 Bedroom Sky Home

  • Max. number of persons: 7
  • Area: From 183 / 1970 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 340 / 3660 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar
Apartments

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 24

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Peppers Broadbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,017 reviews

unimpressed

Customer review rating 4.4/5

Donna Couples - 15/09/2020 Confirmed reviews ALL

For a room which I was almost paying $500 per night would expect a clean room, the curtains need a good iron, one of the balcony doors would not lock, a dirty towel, the room needed a good vacuum - there was food on the carpet, the ironing board legs are broken. I also paid extra for room service. For a premium room the shower in the main bedroom was literally standing room only for one, but the second bedroom had double the size shower. I have stayed there many years ago and was impressed with our room but would not go back there now or recommend to family or friends. finally I did notice yesterday that my $200 bond had not been returned to my card - please look into and respond to me when done.

It was so relaxing stay

Customer review rating 4.4/5

Matt T. Couples - 15/09/2020 Confirmed reviews ALL

It was a great time away for us, And be back soon

Dear MATTHEW T., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Very good

Customer review rating 4.4/5

Melanie H. Friends - 15/09/2020 Confirmed reviews ALL

The staff were helpful and polite. Called for coffee pods were In our room within 5 minutes.

Dear Melanie H., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great stay

Customer review rating 4.4/5

Anonymous Friends - 14/09/2020 Confirmed reviews ALL

Great night away.

Dear Jodie M., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Quick business trip

Customer review rating 4.4/5

Anonymous Business - 14/09/2020 Confirmed reviews ALL

Very friendly check in, great apartment with ocean views, very clean and tidy

Dear STEVEN T., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

great position, lots of restaurants around. great common facilities

Customer review rating 4.4/5

Belinda H. Families - 14/09/2020 Confirmed reviews ALL

hi peppers, we were able to enjoy a fathers day bbq lunch with our family. the facilities were perfect for this. we haven't been able to see our family all year because of covid. it was also our son's 21st b'day weekend so we very much enjoyed our stay and the ability to have some family come visit us at the resort. thankyou. we will be back. you were also very helpful with the cancellation policy in the event of border closures. thanks for that.

Dear Belinda M., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Frequent returning visitor

Customer review rating 4.4/5

Rachel Families - 13/09/2020 Confirmed reviews ALL

Love this hotel. Clean and very comfortable room. Friendly staff. Great pool and surrounding attractions. Close to nice restaurants, groceries, major shops and the beach.

Dear RACHEL J., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great location, facilities of the building are great

Customer review rating 4.4/5

Brad M. Families - 13/09/2020 Confirmed reviews ALL

long weekend, upgrade to the east building with my status which was very well recieved.

Dear BRAD M., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil
Customer review rating 4.4/5

Anonymous Couples - 12/09/2020 Confirmed reviews ALL

We were transferred by Accor from the Sofitel to Peppers for a number of reasons. I felt that the accommodation we stayed in was more of an apartment than hotel. We had booked the Sofitel as Accor members as it was our anniversary. I had upgraded to a Spa suite. Unfortunately Peppers do not have Spas. We were given less than a weeks notice of the change. Personally had I thought I would be able to secure alternative accommodation in such a short time frame, I would have booked an apartment with uninterrupted views of the ocean for about the same amount.

Dear Graham W., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

Good family get away

Customer review rating 4.4/5

Laesha H. Families - 12/09/2020 Confirmed reviews ALL

We booked 5 nights just to get away. And it was just what we needed. Positives: Perfect location in Broadbeach. Close to shops and bar, beach and awesome kids park also just a stone throw away. The room was lovely, however a stand out for us was housekeeping staff. It was nice to forget about the cleaning for a few days. So thank you. Negatives: When we checked in the lights in the second bedroom didn’t work. We called reception and they advised Maint Had already left for the day and would be out the following day. Unfortunately no one came up to fix For the entirety of our stay. Young kids like to get into everything, my daughter found an old chip under the couch, when we pulled the couch back it was like a treasure trove. We showed this to the housekeepers the next day and they cleaned up straight away. It was a shame about the pool heating it would have been nice to enjoy time down at the pool more. None of the above overly effected our stay, just wanted to provide feedback where feedback is due. We hope to be back. Soon.

Dear shayne K., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about the product and service issue and will work with the team to improve upon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Well Located

Customer review rating 4.4/5

Stephen M. Couples - 12/09/2020 Confirmed reviews ALL

3 night stay awesome room, we had a fantastic time.

Dear STEPHEN M., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Staff unbelievable!!

Customer review rating 4.4/5

Leah Families - 09/09/2020 Confirmed reviews ALL

My 80 year old dad was hard work and the staff were so friendly and accommodating. I loved the stay at the Oracle. Thanks again

Dear LEAH B., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Well located

Customer review rating 4.4/5

Roy Friends - 09/09/2020 Confirmed reviews ALL

As always property clean and well managed. Central to everything

Dear ROY A H., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Terrific location, spacious rooms, loved it.

Customer review rating 4.4/5

Bryan Families - 08/09/2020 Confirmed reviews ALL

I had a great mini break with my son. We loved the facilities, but did miss the sauna and steam room, and the gym, damn you Covid!!. Such big rooms, and thanks for the upgrade to the Ocean View. Great location for restaurants.

Dear Bryan C., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Limited services

Customer review rating 4.4/5

Dona Families - 08/09/2020 Confirmed reviews ALL

No dining options, took 3 calls to have sofa bed made.

Dear DONA L., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

Relaxing, no pressure, staff accommodating

Customer review rating 4.4/5

Karen H. Solo - 08/09/2020 Confirmed reviews ALL

Came for a break from work and left rejuvenated. Everything was positive from the room layout, to the amenities to the cleanliness to the view

Dear Karen H., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil
Customer review rating 4.4/5

Anonymous Business - 08/09/2020 Confirmed reviews ALL

Room was fine, however I was overcharged for my one-night accommodation. The charges for my one night accommodation reflected on the invoice are not correct. I used 4000 ALL points when I booked my accommodation via the ALL website using my Gold membership. Can you please review, amend my invoice and return monies owing to me as a priority, thankyou.

Customer review rating 4.4/5

Stacey Families - 08/09/2020 Confirmed reviews ALL

The overall experience from check in to leaving was fantastic, the guy who checked us in was sensational and was a great asset to you, we actually got lost between the buildings so maybe better signage to show where to go as parking was limited, but then a cleaner by the name of Julie rescued our family and actually walked us to the correct lifts to get us to our room, over and above service once again.

Dear Stacey M., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Very nice apartment

Customer review rating 4.4/5

Heather M. Friends - 07/09/2020 Confirmed reviews ALL

Sadly my issues that were brought to three different managers attentions still haven’t been dealt with and it’s been a week. I’m not happy that I’ve been told I would be called back 3 times and have not received any phone calls yet.

Starting to get dated for price charged

Customer review rating 4.4/5

Anonymous Families - 06/09/2020 Confirmed reviews ALL

Microwave didn’t work

Dear Robbie D., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

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