We stayed six nights , firstly in a two bed then a sky home. The sky home was amazing and your front of house staff were excellent. There was a slight delay with our room initially but Casey was lovely and provided chocolates and Prosecco which was greatly appreciated .

It was our second stay at Peppers and we love it here. We booked last minute and everything ran so smoothly! Room was clean, staff were wonderful and location is perfect. With three children under five, everything was in walking distance. Can’t wait to stay here again

The view was great but the rest of the stay was very mediocre at best. - not as clean as touted. Mounds of dust behind the TV, rust in and behind the sinks, fingerprints on all cupboards, pacifier under the bed, dust in every nook/cranny/vents - master bedroom, bed had a huge dip, kept rolling into the middle - balcony doors left unlocked, extremely worrying when I booked with a 3 year old. - mould in the showers - bit unusual to have room keeping at 4.30pm More so when out all day and coming back for a rest before dinner - the tv remote looked like it had been through the wash cycle a few hundred times. Tv was soooo slow to respond. For the price the fixtures need to be updated, cleaning needs much more attention.

The rooms curtains were removed which meant we were woken up every morning at 5am because of direct sunlight. We reported this problem on three occasions. No follow up provided to us. The bedroom air con also struggled as it relies on living air to cool but then it became problematic because we had to close the bedroom from the morning sunlight. The lack of no communication was frustrating. To top it off when I asked reception upon checking out best way to get to Brisbane airport was to get a cab.. she could not be bothered to offer other options. We will never return after having been here on two other occasions Hats off though to when we checked and the gift of a nice sparkling wine. But sadly it went downhill from then

The recent stay at Peppers Broachbeach was simply brilliant. The Skyhomes are stunning and a great vista of the beach and New Year's fireworks

We loved staying at Peppers Broadbeach - staff were very friendly, extremely clean apartments and excellent location, we’ll definitely be back!

Overall experience and stay were exceptional. Only downfall is at times main tv remote did not work and the tv casting did not work for us -even after following instructions.

Great location, spacious apartment. A new washing machine would be good. Housekeeping was extremely poor - a bed that was haphazardly made, room was made very late in the day and I came back once with the bin left on top of the toilet. The glass top on the balcony was never cleaned and dirty throughout my stay.

Just a short stay but 10/10 again beautiful views very clean room very friendly staff

We'd recently stayed at a competitor hotel also had paid less for our stay yet the service was superb unfortunately the service at Peppers couldn't match. We booked a two bedroom premium ocean view apartment. When I called the reservation team I had told her that I had originally booked through booking.com. She seemed to be quite rushed and was bothered by my questions. I told her that I was advised by booking.com that my refund would take 24-48 hours. She was unempathetic and asked what their names were to which she then carried on because she was in a rush. When we arrived to check-in Peppers was not booked out or busy so we politely asked for an apartment on higher floor if possible. We were told that if we wanted to stay on a higher floor that the apartment room would not be as good which did not make sense. In fact we could only just see over the back of an old building in front of our view. When we asked if it was possible to get towels at the concierge, the man at reception seemed hesitant then asked for our room no. Although the location is excellent I think we'll be staying another hotel where our family feel welcomed by friendly and helpful staff.

We attended the hotel on Christmas Eve 2021 for 10 days to enjoy the amenities and the room and the location. One of the biggest gripes besides the weather which the hotel has no responsibility or control love is the lack of service and modernisation of the rooms. The rooms were very tired there was some blood stains on the bed, the sheets were not changed every day we repeatedly have to ask for extra towels the service did not want to mop or vacuum the floors or wipe the tables. The room was dusty and needed a paint and most disappointing for a service department was that there was a lack of kitchen appliances and equipment and we needed to buy our own cutlery, knife, frying pan, Brevell machine. I would definitely not stay at this hotel ever again.

Our third time at Peppers and it was enjoyable as always. I was a little surprised to pay almost double the nightly rate this year compared to the same time last year especially when we were in the back tower so parts of our view were blocked by the first tower but that said staff were fabulous as always and we had a great time.

We had a great time and would return in a heartbeat