Peppers Broadbeach 5 stars

Customer review rating 4.4/5 2,501 reviews

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Peppers Broadbeach
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+ 16 Services

Hotel extras

  • Located in the centre of Broadbeach

  • Award winning restaurants on the doorstep

  • Beach across the road

  • Close to light rail

  • Walking distance to Star Casino

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Business services
  • 1 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 broadbeach
australia

Tel: +611300092876

Fax: (+61)7/56351055

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS :-28.030805, 153.432188

Our accommodation(s)

Soaring above the Gold Coast city skyline, Peppers Broadbeach offers exceptionally designed 1 and 2 Bedroom Suites and 3 Bedroom Skyhomes. Beautifully appointed, featuring generous living spaces, premium European appliances and exceptional interior design throughout with all suites offer iPod docks and many boast panoramic views of the Pacific Ocean. Spend your days relaxing in your stylish accommodation and experience all of its superior comforts including a pillow menu and gourmet minibar.

3 Bedroom SuiteNon contractual photo

  • Max. number of persons: 7
  • Area: From 183 / 1970 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Room

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 24

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Peppers Broadbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,501 reviews

Great rooms and location

Customer review rating 4.0/5

Jason Families - 21/02/2021 Confirmed reviews ALL

Family stay for a week

Dear Jason Z., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Love Peppers

Customer review rating 4.5/5

Gary B. Families - 21/02/2021 Confirmed reviews ALL

We were upgraded without asking, room fantastic and staff are Awesome

Dear Sue and Gary B., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Well Located, Great Room Layout

Customer review rating 4.5/5

Taleisha Couples - 21/02/2021 Confirmed reviews ALL

The staff were very welcoming and helpful, the rooms were cleaned nicely, the location of Peppers Broadbeach is also very nice as it is away from all the noise at Surfers.

Dear TALEISHA A., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Good location but a little dated.

Customer review rating 3.5/5

Amanda Friends - 20/02/2021 Confirmed reviews ALL

Staff were friendly, the rooms are feeling dated and worn. We were disappointed to be in Tower 2 with a restricted view of the beach when the website shows clear views.

Good location, enjoyable stay

Customer review rating 4.0/5

Kevin Couples - 20/02/2021 Confirmed reviews ALL

We only stayed one night in a clean well appointed two bedroom unit. The bed was comfortable the facilities were good. We dined externally with friend so cannot comment on any restaurant offering that may have been available. The carpark is somewhat circuitous and there are no parking facilities for check in. We did enjoy our stay and would be happy to return again.

Dear KEVIN W., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Loved the location, we had a great time.

Customer review rating 4.0/5

Bianca C. Families - 19/02/2021 Confirmed reviews ALL

Was a little disappointed that we were only put on the sixth floor, coming all the way from Tasmania, it would have been nice to get the whole sky rise experience with full views of the beach and sea. We loved the location and the facilities like the pool etc. And the staff were fantastic, nothing was a problem BUT I found the carpets were very stained and grotty looking for a 5 star hotel. Overall we loved our stay and the location, room service would have been a plus but I understand it is an apartment building so probably not the normal

Dear bianca C., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Overall very good

Customer review rating 4.5/5

Tom S. Couples - 19/02/2021 Confirmed reviews ALL

Unit very clean and well maintained. Kitchen was missing a saucepan and cutting board. We prefer smaller pillows. The ones provided were quite large. Understand that this will vary according to preference.

Dear Tom S., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Perfect

Customer review rating 5.0/5

Anna Couples - 18/02/2021 Confirmed reviews ALL

Location , Rooms and staff are 10/10 very accommodating. Helped us out when we wanted to arrive 2 days earlier and made the transition effortless with an upgrade as well. Definitely my favourite place to stay in Broadbeach. Staff member Owen was exceptional

Dear Anna C., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great location

Customer review rating 4.0/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

Very pleasant and staff very accomodating

Dear Peter S., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great Stay

Customer review rating 5.0/5

Michael L. Friends - 17/02/2021 Confirmed reviews ALL

Excellent check in and checking out experience

Dear Mike, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Well located

Customer review rating 3.0/5

Joe S. Couples - 17/02/2021 Confirmed reviews ALL

poor communication between front office and the staff taking the booking

Dear Joe S., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Apologies about the booking communication -will review with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil
Customer review rating 5.0/5

Anthony M. Couples - 17/02/2021 Confirmed reviews ALL

Just 1st class from the minute we worked into the foyer .

Dear Anthony m., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great location,, Fabulous room

Customer review rating 5.0/5

Jadek Couples - 16/02/2021 Confirmed reviews ALL

The room was a beautiful surprise, everything is tucked away in stylish cupboards. The room had great ocean views from the bathroom, the bedroom, the lounge room and from the relaxing balcony. A 5minute walk to the beach, restaurants and the local Starbucks. It was a relaxing getaway in a room with everything you need.

Dear JADE F., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great place

Customer review rating 4.5/5

Anonymous Friends - 16/02/2021 Confirmed reviews ALL

Very happy

Dear Rita Z., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great Location previous customer

Customer review rating 4.0/5

Jennifer M. Couples - 16/02/2021 Confirmed reviews ALL

We were a bit disappointed with our Room this time. View was not great. (1008) Cooking facilities were below standard, particularly the fry pan which was peeling (Teflon) and unusable. Probably because all of the utensils were metal. Wifi, after trying many times had minimal signal and was unusable. This was booked on a qantas site. Restaurants nearby were excellent and area is perfect. Would probably pick a different place next time.

Dear Jennifer M., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

A Peppers Letdown

Customer review rating 1.5/5

Ryan T. Couples - 15/02/2021 Confirmed reviews ALL

After booking for a rare weekend away with my wife to celebrate our 15 year wedding anniversary and our birthdays the receptionist assured me over the phone she would get the best room available for us. When we arrived right on 2 pm ahead of the rush we received a bottle of wine which was great then allocated to our room. We were Disappointed with the room in many ways. Not only were we on the same level as the pool and gym and anyone going to these locations walked right past our door we looked out our balcony to the Woolworths car park. With no curtains we had to close roller blinds to have any privacy in our room. We were so close to the ground floor the noise from the bars and restaurants kept us up very late into the night. There was also a stale smell in the room and the couch was hard and uncomfortable. The main entry lobby also had an off putting smell like salami. We have paid less for a more exclusive romantic getaway than what we paid to stay at Peppers with more inclusions.

Dear Ryan T., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Have sent you an email to invite you back-please let me know Sincerely, Neil

Well located

Customer review rating 3.5/5

Ray F. Couples - 15/02/2021 Confirmed reviews ALL

Average The room was clean superficial Py But was fundamentally dirty Carpets need cleaning Shower was bad

Dear RAY F., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

These are managed apartments and state of repair is highly variable.

Customer review rating 2.0/5

Damian Families - 15/02/2021 Confirmed reviews ALL

The designated apartment was in poor repair with spill stained couch, threadbare armchair, soiled leather dining chairs, sticky tiled floors, food crumbs and a medical pill on the carpet. I gave feedback poor state of the apartment and housekeeping were sent again providing a cursory cleaning effort. We were offered to view another apartment on the following day which was in a much more satisfactory state of repair and cleanliness. For me, Peppers were trying it on by assigning the first, clearly substandard apartment. It is not an experience that I would recommend.

Dear Damian O., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

Enjoyable Break

Customer review rating 4.5/5

Mary A. A. M. Couples - 14/02/2021 Confirmed reviews ALL

We enjoyed our time at Peppers Tower 1 Broadbeach as they provided what I requested which was a front ocean view. We were delighted to see the ocean every morning and to experience the comfort roominess of the apartment. the air conditioning was not annoying and far away not to be blowing chilly air on a person when it was on. I liked the balcony and the separate bedroom. It is ideally located near to restaurants and the beach. The swimming pools and the gym were very roomy and provided for enjoyment without being crowded by other guests.

Dear Mary M., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Well located

Customer review rating 4.0/5

Anonymous Couples - 14/02/2021 Confirmed reviews ALL

Always enjoy Peppers and stay here each time we visit the Gold Coast - Kevin the Manager is extremely helpful and a pleasure to deal with Unfortunately mid way thru my stay the tv was on the blink unable to watch movies and although staff member was notified and told us she fixed it - it was not fixed. Housekeeping is unfortunately hit and miss with towels often not fully replaced.

Dear Luv G., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. Apologies about the room allocation and problems with the TV. Many thanks for the mention of Kevin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

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