Peppers Broadbeach 4 stars

Customer review rating (ALL Rating) 4.4/5 1,657 reviews

Best price
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Peppers Broadbeach - Image 1
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21 Elizabeth Ave, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Enjoy the luxury and exclusivity of the private cinema with friends or family.

  • Relax and enjoy our outdoor spa, heated resort pool, lap pool, and gymnasium during your stay

  • Enjoy a range of award winning restaurants available on your doorstep.

  • For convenience, we offer each reservation a complimentary car space

  • We are conveniently located in the centre of Broadbeach and across the road from the ocean.

Our accommodation(s)

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 BROADBEACH
Australia

GPS:-28.030805, 153.432188

Telephone
Fax +61 7 5635 1055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

2 pools

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,657 reviews

TripAdvisor Rating  4.5/5  4,229 reviews

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Main heated pool and spa was not heated or usable in tower 1. The main reason we booked here and wanted tower 1 was the heated pool and spa . Was not notified of the work being undertaken before booking or collecting the room keys. There was also constant bad smell on our level and around the facilities . We will not be coming back again.

Stains, mould and leaky plumbing

TripAdvisor rating 1.0/5

JoelB449 TripAdvisor review

Stains, mould and leaky plumbing. I sent Peppers Broadbeach a complaint with the opportunity to acknowledge the many hygiene issues with the room but it has been seemingly ignored. The chairs had a lot of visible mould, the floor had multiple stains and the bath taps leaked water all over the floor requiring us to use our robes and towels to stop a flood. Wild that staff have been through this room, seen these issues and ignored them. I’ve included photos including my initial complaint.

Dear JoelB449, Thank you for taking the time to post a Trip Advisor review following your recent stay at Peppers Broadbeach, please accept my apologies that your experience was below your expectations. I am sorry that to date we have not received your feedback at the Hotel, as such could I please ask you to send your correspondence including photos to: broadbeach.res@peppers.com.au Upon receipt I will be happy to address your concerns with you directly. Many thanks JoelB449 and I look forward to hearing from you. Best Regards, Paul Morton General Manager Peppers Broadbeach

Easy and relaxing.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I always stay here as it’s very easy and reliable - beach, shops, supermarket, restaurants are all in short walking distance.

Dear Kristen, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Liam

Well located for restaurants

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

5 day breakaway

Dear Douglas, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you for your feedback regarding our rooms. Your feedback is crucial to the development of our rooms and hotel in general. Sincerely, Liam

Family holiday

Customer review rating 4.0/5

Lmac Families - Confirmed reviews ALL

Beautiful hotel shame the heating in level 4 pool and spa was not working .

Dear Leanne, Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 613 reviews 9.5/10 Location
  • 927 reviews 7.4/10 Room
  • 531 reviews 8.2/10 Service
  • 13 reviews 1.4/10 WiFi
  • 320 reviews 5/10 Cleanliness
  • 166 reviews 7.8/10 Vibe
  • 64 reviews 5.8/10 Value
  • 6 reviews 3.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.