Peppers Broadbeach 4 stars

Customer review rating (ALL Rating) 4.4/5 1,437 reviews

Peppers Broadbeach - Image 1
Peppers Broadbeach - Image 2
Peppers Broadbeach - Image 3
Peppers Broadbeach - Image 4
21 Elizabeth Ave, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Enjoy the luxury and exclusivity of the private cinema with friends or family.

  • Relax and enjoy our outdoor spa, heated resort pool, lap pool, and gymnasium during your stay

  • Enjoy a range of award winning restaurants available on your doorstep.

  • We are conveniently located in the centre of Broadbeach and across the road from the ocean.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

1 Bedroom Ocean Suite

Photo out of - 1 Bedroom Ocean Suite

Our stunning 1 Bedroom Ocean Suites feature partial ocean views from your living room and private balcony. Includes a full kitchen, dining and bedroom with private ensuite and plush king zip bed.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 79 m² / 850 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 79 m² / 850 sq ft
  • Bedding 1 x Joinable bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

2 Bedroom Suites are the perfect escape. You will have a large private balcony with city and hinterland views, private ensuite with a separate shower and bath, full kitchen with European appliances, laundry, spacious lounge and dining area.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 119 m² / 1280 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

2 Bedroom Ocean Suites feature partial views over the ocean and exceptional interior design, with European appliances, imported stone bench tops and premium fittings throughout. The main bedroom has a private ensuite with a separate shower and bath.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 119 m² / 1280 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Our 2 Bedroom Sky View Suites, from Level 30 in Tower 1, feature a large private balcony with views from the hinterland to the ocean. Enjoy exceptional interiors with European appliances, imported stone benchtops, full kitchen, laundry, spacious lounge.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 119 m² / 1280 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

3 Bedroom Sky Homes are high end luxe, with opulent living spaces, 3 spacious bedrooms and 2 bathrooms. European appliances, imported stone bench tops and a large balcony with breathtaking views from the hinterland to the ocean.

  • Views:

    Ocean/Sea view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
7
Area
From 183 m² / 1969 sq ft

Bedding

King size bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 BROADBEACH
Australia

GPS:-28.030805, 153.432188

Telephone
Fax +61 7 5635 1055
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • BNE Additional charge
  • OOL Additional charge

In hotel

Hotel informations

  • 149 rooms
  • 149 non-smoking rooms
  • 50 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Business

One Meeting room

Family

Services for children

  • Video game area
  • Green area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Lap pool

  • Outside
  • On site

Heated Resort Pool

  • Outside
  • On site

Gymnasium

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 110 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 15.62 € 25 AUD Per day

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

2 pools

Photo out of - Pool

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

Lap pool

Our lap pool is conveniently located beside our indoor gymnasium for a quick dip after a workout. Part of this pool is indoor while the remainder is set outdoors for guests to soak up the sunshine.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Shower

Heated Resort Pool

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Overflowing pool
  • Chlorure treatment

At your disposal

  • Shower

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

The fully equipped gymnasium boasts a variety of the latest equipment. Guests are able to stick to their fitness regime during their holiday with a workout session at our onsite gym. Afterwards, have a dip in our lap pool or resort style pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,437 reviews

Customer review rating 1.5/5

Peter O. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Fiona S. Families - Confirmed reviews ALL

Dear Fiona, Thank you for your feedback and for sharing your experience with us. We're glad you enjoyed our great location and amenities. We appreciate your suggestions regarding the power point in the main bathroom and additional privacy for the bathroom and shower. We are always looking for ways to improve the guest experience and ensure guest comfort. Please be assured your comments will be shared with the relevant departments for investigation. We hope to welcome you again soon for an even more enjoyable stay. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Glenda G. Couples - Confirmed reviews ALL

Dear Glenda, Thank you for your wonderful 10/10 review! We're delighted you enjoyed our convenient location, well-equipped rooms, and helpful staff. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 3.5/5

Muir M. Couples - Confirmed reviews ALL

Dear Muir Thank you for sharing your feedback following your recent stay at Peppers Broadbeach. We are very pleased to hear that you enjoyed your stay with us, and we appreciate you taking the time to highlight an area where we could improve. We sincerely apologise for the condition of the carpet and any impact this had on your overall experience. We take pride in maintaining high standards of cleanliness and presentation, and we will pass your comments on to all relevant teams for review. Thank you for choosing Peppers Broadbeach. We hope to have the opportunity to welcome you back again and provide you with an improved experience. Sincerely, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 4.5/5

Caroline A. Families - Confirmed reviews ALL

Dear Caroline Thank you for your continued loyalty to Peppers Broadbeach. It's wonderful to hear that you consistently enjoy your stays and find our team friendly and helpful. We appreciate your feedback regarding recognition of your frequent visits and Platinum status. We understand how important it is to feel valued as a returning guest, and we will share your comments with our team as an opportunity to improve our recognition and personalise your arrival experience. Thank you for your ongoing support. We look forward to welcoming you back again soon. Kind regards, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 4.0/5

Fiona S. Families - Confirmed reviews ALL

Great location and good amenities. Would have appreciated a power Plus in main bathroom and also the ability to pull down screens on shower and bathroom. We did not like it that anyone in the main bedroom could see you sitting on the loo or having a shower

Dear Fiona, Thank you for your feedback and for sharing your experience with us. We're glad you enjoyed our great location and amenities. We appreciate your suggestions regarding the power point in the main bathroom and additional privacy for the bathroom and shower. We are always looking for ways to improve the guest experience and ensure guest comfort. Please be assured your comments will be shared with the relevant departments for investigation. We hope to welcome you again soon for an even more enjoyable stay. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Glenda G. Couples - Confirmed reviews ALL

Great location, rooms have everything you need. Staff were helpful.

Dear Glenda, Thank you for your wonderful 10/10 review! We're delighted you enjoyed our convenient location, well-equipped rooms, and helpful staff. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 3.5/5

Muir M. Couples - Confirmed reviews ALL

Enjoyed stay, but carpet Stained.

Dear Muir Thank you for sharing your feedback following your recent stay at Peppers Broadbeach. We are very pleased to hear that you enjoyed your stay with us, and we appreciate you taking the time to highlight an area where we could improve. We sincerely apologise for the condition of the carpet and any impact this had on your overall experience. We take pride in maintaining high standards of cleanliness and presentation, and we will pass your comments on to all relevant teams for review. Thank you for choosing Peppers Broadbeach. We hope to have the opportunity to welcome you back again and provide you with an improved experience. Sincerely, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 4.5/5

Caroline A. Families - Confirmed reviews ALL

Has always been a good experience staying here. Staff are friendly and helpful. If I have comment on anything it would be that each time we arrive there is no acknowledgment of our frequent stays instead it is like our first time visiting. Not sure what access the staff have to our profile but could be an improvement

Dear Caroline Thank you for your continued loyalty to Peppers Broadbeach. It's wonderful to hear that you consistently enjoy your stays and find our team friendly and helpful. We appreciate your feedback regarding recognition of your frequent visits and Platinum status. We understand how important it is to feel valued as a returning guest, and we will share your comments with our team as an opportunity to improve our recognition and personalise your arrival experience. Thank you for your ongoing support. We look forward to welcoming you back again soon. Kind regards, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 5.0/5

Graham A. Families - Confirmed reviews ALL

3 generation family holiday and the reception staff were amazing. Two extra luggage racks arrived very quickly after asking for them. Toilet not working well at one point and person arrived to fix about 3 minutes after our phone call and checked in next day to make sure all OK. Apartment spotless and serviced daily to a high standard. Great location.

Customer review rating 4.5/5

Gaynor B. Families - Confirmed reviews ALL

Loved the place, will definitely be back. But had to ask for my Accor gold benefits (welcome amenity / welcome drinks), they were missed.

Customer review rating 5.0/5

Halle D. Friends - Confirmed reviews ALL

I forgot his name, but whoever worked the desk on Friday evening at approximately 1 am was amazing. He saved four girls from being stranded on the streets and was super helpful for us when our original accommodation was flooded. I hope this gets back to him thank you so much.

Dear Halle, Thank you for sharing your wonderful review of Peppers Broadbeach! We’re delighted to hear that our team member was able to help you during such a stressful situation. We’ll be sure to pass on your kind words to the team that was working that night, as feedback like this means a lot to our team. We’re glad we could help make a difficult night a little easier, and we hope you all had a safe and pleasant experience onwards. We hope to welcome you back soon! Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 3.0/5

Robert P. Couples - Confirmed reviews ALL

Great Locality but standards have slipped

Dear Robert, Thank you for taking the time to share your feedback following your recent stay at Peppers Broadbeach. We are pleased to hear that you continue to enjoy our great location and that our Duty Manager and Assistant Manager were able to assist with arranging a chiropractor visit during your stay. We are very sorry to hear that your overall experience did not meet the standards you had come to expect from previous visits. We understand how disappointing it must have been to experience these issues, especially as a returning guest, and we appreciate you bringing them to our attention. Your comments regarding communication between reception and housekeeping, as well as the maintenance and cleanliness concerns, are taken seriously and will be shared with the relevant teams for review. We recognise the importance of consistency, clear communication and attention to detail in providing a comfortable and relaxing stay for our guests. Thank you again for your honest feedback. We hope to have the opportunity to restore your confidence in Peppers Broadbeach on a future visit. Kind regards, India Barrett Front Office Supervisor Peppers Broadbeach

Customer review rating 4.0/5

Shane W. Business - Confirmed reviews ALL

For $500 a night we reported the tv was not working was tolled if would been looked asap now one came report it agin .when checking out the just said sorry not really good for $500 a night accommodation ?

Dear Shane, Thank you for sharing your feedback. We are pleased you had enjoyable stay overall. However, we sincerely apologise that the television issue was not resolved during your stay and that our response at checkout did not meet your expectations. We understand your disappointment, especially given the rate paid for your accommodation. This is not the standard of service we aim to provide, and we appreciate you bringing this to our attention. Your feedback will be shared with our team so we can improve our communication and responsiveness. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Peter T. Solo - Confirmed reviews ALL

Everyone was accommodating which makes the stay more welcoming

Dear Peter, Thank you for sharing your perfect review of Peppers Broadbeach! We are pleased you had a great stay with us, and are glad you had a comfortable and relaxing stay with us. It's great to hear that our team helped ensure you were warmly welcomed, and were able to assist where possible. Please be assured your kind words will be passed on. Thank you again for sharing your kind review, we hope to welcome you again soon. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.5/5

Ruby B. Business - Confirmed reviews ALL

It was really good. comfortable stay, great location, great service

Dear Ruby, Thank you for sharing your great review of Peppers Broadbeach. We are glad you had a very comfortable stay at our hotel, and made good use of our central location. It's also great to hear that the service provided by our team helped contribute positively towards your stay. At Peppers Broadbeach, we strive to provide a comfortable experience for all of our guests with our well-maintained rooms and quality guest service. It's great that this was achieved during for your stay. Thank you for choosing to stay with us, we hope to welcome you again soon! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.5/5

Nicki M. Families - Confirmed reviews ALL

Great position, excellent rooms.

Dear Nicki, Thank you for sharing your wonderful refund of Peppers Broadbeach! We are delighted you enjoyed your stay with us, and that our team and central location helped contribute positively towards your stay. Thank you for choosing to stay with us. We hope to welcome you back soon! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Vince L. Families - Confirmed reviews ALL

This place was amazing. Wonderful location. We stayed in a two-bed ocean-view apartment on the 31st floor, and it was divine. Our favorite part was that we would sit on the balcony and watch whales migrating up the coast. Our kids are 9 and 6, and they absolutely loved it. We would absolutely love to stay here again.

Dear Vince, Thank you for sharing your wonderful review of Peppers Broadbeach! We’re delighted to hear you enjoyed the central location, cleanliness, facilities, and the incredible ocean views. We are very fortunate that from time to time, our guests get to witness the wales travelling up the coast. It's great that you were able to take in this unique sight, and have a memorable experience from the comfort of your room. We’re pleased you had such a fantastic family holiday and would be absolutely thrilled to welcome you back for another stay. Thank you again for choosing Peppers Broadbeach. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Rosa G. Families - Confirmed reviews ALL

We went up to relax and get away from the cold. It was very relaxing.

Dear Rosa, Thank you for sharing your amazing feedback! We are glad to see that you enjoyed your stay overall, and that you had a relaxing stay by the pool in the heart of Broadbeach. We appreciate your kind words regarding our team. It's great to hear that our staff were able to help contribute positively towards your relaxing getaway, and your kind words will be shared amongst them. Thank you for choosing Peppers Broadbeach. We hope to welcome you back to the hotel soon! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.5/5

Kristy R. Families - Confirmed reviews ALL

I deeply appreciated the flexibility in accommodating our booking change, and the room upgrade. Thank you team.

Dear Kristy, Thank you for sharing your great review of Peppers Broadbeach! We are delighted that you enjoyed your stay, and the room upgrade helped improve your experience. It's also great to see that the team was able to assist with your booking change, and helped contribute towards a seamless experience overall with us. Thank you for choosing Peppers Broadbeach, we hope to welcome you back in the not-to-distant future. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 0.5/5

Andrew E. Business - Confirmed reviews ALL

I rang up the day before to see if I could get a room upgrade they said they would talk to the manager and look into it for me but it will be based on availability. When I arrived to check-in, they said that there was nothing on a higher floor and there were no room upgrades available. So I looked on my app and I found that I could book and upgraded room so they must have still had availability when I went back to reception they looked on the computer and I did get a room upgrade and it was on a high floor as a platinum member with Accor you are entitled to a room upgrade if they are available, I should not have to fight for entitlement every time I go to an Accor hotel And I definitely should not be lied to by staff.

Dear Andrew, Thank you for sharing your feedback regarding your recent stay with us. We are sorry that your stay fell short of your expectations. Upon checking, I can see that, as a valued Accor Live Limitless Platinum member, you received a complimentary upgrade to one of our One Bedroom Ocean Suites. As part of our loyalty benefits, room upgrades are offered on the day of arrival, subject to availability, and are generally provided to the next available room category above the standard room booked. In this instance, the complimentary upgrade was followed-through correctly in accordance with your membership perks. We sincerely apologise that we were unable to accommodate your preference for a higher floor and that the upgrade did not meet your expectations. We appreciate your disappointment; however, our One Bedroom Suites are predominantly located on the lower sections of both of our buildings, which unfortunately limited our ability to offer a higher-floor option within this room category. We are sorry to hear that you found the team to be rude. At Peppers Broadbeach, we take customer service very seriously and it is disappointing that you had a negative interaction with our staff. Please be assured we will share your feedback internally for further review. We appreciate your understanding and thank you for your continued loyalty as an Accor Live Limitless Platinum member. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 3.0/5

Dennis L. Families - Confirmed reviews ALL

My son had his soccer tournament in Gold Coast and I booked a 79sqm 1 bedroom suite from Wednesday till Sunday. I requested and confirmed to have 2 single beds when someone called me 1 week before arrival. I also called one more time in the morning prior to the late arrival and confirmed the room would be with 2 single bed. As usual, it turned out to be one king bed and an extra pull up/sofa bed. The sofa bed mattress sunk down and I ended up having a sore back after my second night. I had to put an extra pillow for extra support. This is quite a different Peppers that I used to know when we used to spend once or twice a year in Broadbeach and Noosa.

Dear Dennis, Thank you for taking the time to share your feedback with us. We’re pleased to hear that our location was convenient for your son’s soccer tournament, but we’re genuinely sorry that your stay did not provide the level of comfort and experience you have come to expect from Peppers. We sincerely apologise for the disappointment regarding the bedding arrangement. Having specifically confirmed on two occasions that the suite would be prepared with two single beds, we understand how frustrating it must have been to arrive late and find a king bed with a sofa bed instead. More importantly, we’re very sorry to hear that the sofa bed was uncomfortable. Please be assured your comments have been shared with the relevant teams for review regarding the condition of the sofabed and having the correct bedding configuration for your stay. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide the comfortable and enjoyable Peppers experience you remember. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.0/5

Veronica Y. Families - Confirmed reviews ALL

Love the location. Rooms are well appointed. Gym is well equipped but could do with a freshen up and some mats. Air conditioning a bit frustrating as only goes down to 19 degrees.

Dear Veronica, Thank you for taking the time to share your great review of Peppers Broadbeach. We are glad your enjoyed your stay in our central location and had a comfortable experience overall. We appreciate your comments regarding the gym and the air conditioning in the room. We are sorry if this caused any inconvenience during your stay. Please be assured your comments have been passed on to the relevant teams for review and improvement. We hope to welcome you back next time you're on the Gold Coast for an even better stay! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Joanna S. Friends - Confirmed reviews ALL

Thank you. from the start to the end, lovely staff (welcoming), clear communication getting in and to parking. beautiful sky home.

Dear Joanna, Thank you for sharing your lovely review of Peppers Broadbeach! We are glad that every stage of your stay was excellent. We greatly appreciate your kind words regarding the team, and we are glad our staff helped contribute to a relaxing getaway. Please be assured your kind words will be shared with them. Thank you for choosing to stay with us, we hope to welcome you in the not-to-distant future. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

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