Peppers Broadbeach 4 stars

Customer review rating (ALL Rating) 4.4/5 1,467 reviews

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21 Elizabeth Ave, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Enjoy the luxury and exclusivity of the private cinema with friends or family.

  • Relax and enjoy our outdoor spa, heated resort pool, lap pool, and gymnasium during your stay

  • Enjoy a range of award winning restaurants available on your doorstep.

  • We are conveniently located in the centre of Broadbeach and across the road from the ocean.

Our accommodation(s)

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 BROADBEACH
Australia

GPS:-28.030805, 153.432188

Telephone
Fax +61 7 5635 1055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

2 pools

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,467 reviews

TripAdvisor Rating  4.5/5  4,237 reviews

Certificate of excellence 2025

Great view, let down property

TripAdvisor rating 3.0/5

Donelle L TripAdvisor review

As a Platinum Accor Live Limitless member, I chose Peppers with high expectations, but unfortunately this stay was disappointing in several areas. Operational issues began before arrival, with parking instructions not accounting for construction fencing. During the stay, there was no welcome amenity, and a housekeeper entered the apartment unexpectedly. While staff were polite and apologetic, the situation highlighted internal booking and communication issues. Cleanliness and maintenance were also below standard, including holes in bed sheets, stray hairs in the bathroom, a faulty dishwasher, a non-working intercom screen, and a saucepan with a loose handle that raised safety concerns. For an apartment-style property, especially one positioned as premium, several basic inclusions were missing or inadequate — including sufficient kitchenware, proper dishwasher detergent, extra towels, and simple items like kitchen scissors, oven mitts, and a drying mat. A mattress topper on zip beds would also greatly improve comfort. I understand that Peppers apartments are individually owned, and that upgrades can depend on owner decisions, but as a guest, these distinctions aren’t visible — the experience reflects on the Peppers and Accor brands overall. I hope this feedback is taken in the spirit intended and contributes to improved consistency and guest experience in the future.

Customer review rating 4.0/5

Petra L. Families - Confirmed reviews ALL

Loved the views of the ocean, apartment was great for families, nespresso machine was a bonus, pools were a hit with the kids, located perfectly near the beach, supermarket and restaurants.

Dear Petra, Thank you for your lovely review of our hotel! We are glad that you found the apartment and our facilities enjoyable for your family. We hope to welcome you back to Peppers Broadbeach very soon. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 3.5/5

Dany A. Families - Confirmed reviews ALL

We stayed in tower two at Pepper’s Broadbeach on level 7, room 709. Our apartment was large, very comfortable but very outdated. The dining chairs were not comfortable they lost their plumpness and felt flat when sat on. Our skin was itchy because the leather was cracked and peeling. The cleanliness of the actual lounge felt a little off and the cushions had food looking scraps on them. The beds were very comfortable and very clean. Bathrooms were very clean. Called for pool towels took over 1 hour to arrive.

Dear Dany, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you found the apartment spacious and comfortable overall; however, we’re disappointed to learn that you felt the room was outdated. We sincerely apologise for the condition of the furniture and lounge area during your stay. Your comments regarding the dining chairs, leather furnishings, and lounge cleanliness are certainly not the standard we strive to uphold and have been noted accordingly. We are currently in the process of refurbishing our apartments; however, this is an ongoing program subject to individual apartment owner approvals and contractual obligations. We are hopeful that this refurbishment will be completed by the end of this year. Additionally, we regret the delay you experienced with the delivery of pool towels and understand how frustrating this would have been. This matter has been addressed with our team to ensure improved response times moving forward. Thank you again for your valuable feedback. We do hope to have the opportunity to welcome you back in the future and provide a much more pleasant experience at Peppers Broadbeach. Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 5.0/5

Tania M. Families - Confirmed reviews ALL

A very pleasant and enjoyable stay. Staff were friendly and helpful. Location was good. Will definitely stay here again.

Dear Tania, Thank you for sharing your wonderful feedback from your recent stay with us. We are glad you had an enjoyable stay and found our team friendly and helpful, as this is the experience we aim to deliver to each of our guests. We hope we have the opportunity to welcome you back to Peppers Broadbeach very soon! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 4.0/5

Tamsin B. Families - Confirmed reviews ALL

Enjoyed staying at peppers, great location to beach, restaurants and shops, impressed with accomodation size amenities, was not happy with main toilet functioning issue and contstant gurgling noises all night, multiple tradesman but not rectified the whole stay

Dear Tamsin, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Broadbeach. We’re delighted to hear you enjoyed your stay at Peppers and appreciated the convenient location, spacious accommodation, and amenities. We sincerely apologise for the issue with the main toilet and the ongoing noise during your stay. We understand how disruptive this would have been overnight, and we are sorry that we weren't able to rectify the issue. Your comments have been shared with our maintenance team so this matter can be thoroughly addressed. We truly value your feedback and hope to have the opportunity to welcome you back in the future for a much more comfortable stay. Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

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