Peppers Broadbeach 4 stars

Customer review rating (ALL Rating) 4.4/5 1,466 reviews

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21 Elizabeth Ave, 4218 BROADBEACH, Australia

Description

Hotel extras

  • Enjoy the luxury and exclusivity of the private cinema with friends or family.

  • Relax and enjoy our outdoor spa, heated resort pool, lap pool, and gymnasium during your stay

  • Enjoy a range of award winning restaurants available on your doorstep.

  • We are conveniently located in the centre of Broadbeach and across the road from the ocean.

Our accommodation(s)

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 BROADBEACH
Australia

GPS:-28.030805, 153.432188

Telephone
Fax +61 7 5635 1055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

2 pools

Immerse yourself in the temperate waters of the outdoor heated resort pool. Perfect in all seasons, it's the ideal place to relax and enjoy the Gold Coast's stunning weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,466 reviews

TripAdvisor Rating  4.5/5  4,239 reviews

Certificate of excellence 2025

Book Peppers Broadbeach; you won't be disappointed!

TripAdvisor rating 5.0/5

Alan R TripAdvisor review

Both Peppers and its staff were great. It's a great resort, the apartments are beautifully maintained and the staff were amazing. Anything we asked for was attended to promptly and with a smile. Location was brilliant as well; right in the heart of Broadbeach with plenty of shops and restaurants in the immediate area. Thanks to India on reception, Isaac and Bayley for their outstanding service.

Great view, let down property

TripAdvisor rating 3.0/5

Donelle L TripAdvisor review

As a Platinum Accor Live Limitless member, I chose Peppers with high expectations, but unfortunately this stay was disappointing in several areas. Operational issues began before arrival, with parking instructions not accounting for construction fencing. During the stay, there was no welcome amenity, and a housekeeper entered the apartment unexpectedly. While staff were polite and apologetic, the situation highlighted internal booking and communication issues. Cleanliness and maintenance were also below standard, including holes in bed sheets, stray hairs in the bathroom, a faulty dishwasher, a non-working intercom screen, and a saucepan with a loose handle that raised safety concerns. For an apartment-style property, especially one positioned as premium, several basic inclusions were missing or inadequate — including sufficient kitchenware, proper dishwasher detergent, extra towels, and simple items like kitchen scissors, oven mitts, and a drying mat. A mattress topper on zip beds would also greatly improve comfort. I understand that Peppers apartments are individually owned, and that upgrades can depend on owner decisions, but as a guest, these distinctions aren’t visible — the experience reflects on the Peppers and Accor brands overall. I hope this feedback is taken in the spirit intended and contributes to improved consistency and guest experience in the future.

Customer review rating 5.0/5

Saja K. Families - Confirmed reviews ALL

Staff are Amazing, beautiful apartment and location. Cant fault a thing.

Dear Saja, Thank you for sharing your lovely feedback from your recent stay with us. We are glad you had a great experience overall and greatly appreciate the kind words regarding our team - please be assured your comments will be shared with the team. We hope we can welcome you back for your next visit on the Gold Coast! Kind regards, Bayley Davis Assistant Manager Peppers Broadbeach

Customer review rating 1.5/5

Michael M. Couples - Confirmed reviews ALL

We booked this room as a TREAT as we thought Peppers was high end accomodation. We were very wrong. The room was very expensive and we found out the hard way that it was not serviced. The carpet was disgusting - a lot of stains. Bathroom shower went from scalding hot to cold continuously. We complained. On our final afternoon they offered to move us. We said no as we were leaving at 7am the following morning and didn't want to waste time packing up our personal belongs. Very confusing for first time users with the arrival parking and moving between the two towers. The door was locked for new arrivals. Had to ask someone else to let us in. Our room keys were then not programmed correctly and we got struck with cars behind us trying to enter the basement. Had to ask them to reverse to let us out. So basically we will never stay at Peppers again and will make a complaint with Accor.

Dear Michael, Thank you for taking the time to complete a questionnaire following your recent stay at Peppers Broadbeach, I am sorry that your experience was a mixed one, please allow me to express my apologies, as a Gold member your comments are very important to me. I disappointed to read that your special stay in the apartment allocated to you did not live up to your expectations for which I am very sorry as this is not how my Team and I want our guests to depart the property. I have share your review with the Executive Housekeeper and Maintenance Manger to ensure a full carpet clean is conducted immediately. Thank you for letting us know about the issue that you had with your keys and I apologise for the inconveniences that this caused you. We are currently speaking to the manufacturer of the keys as we have had several instances now where the programming is displaying correctly however failing shortly afterwards and I thoroughly understand your frustration. I appreciate you sharing your comments Michael and my Team and I hope that you change your mind and that we are able to welcome you back to Peppers Broadbeach in the future to create some better memories for you. Best Regards, Paul Morton General Manager Peppers Broadbeach

Customer review rating 4.5/5

Leon T. Families - Confirmed reviews ALL

This was a fantastic place to stay. It is in a great location and close to beach, shops, restaurants, and public transport.

Dear Leon, Thank you for sharing your great review of our hotel! We are glad you had a great experience in the room and enjoyed our central location. We hope to welcome you back to Peppers Broadbeach for your next Gold Coast trip! Sincerely, Bayley Davis Assistant Manager Peppers Broadbeach

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