Peppers Broadbeach 5 stars

Was a little disappointed that we were only put on the sixth floor, coming all the way from Tasmania, it would have been nice to get the whole sky rise experience with full views of the beach and sea. We loved the location and the facilities like the pool etc. And the staff were fantastic, nothing was a problem BUT I found the carpets were very stained and grotty looking for a 5 star hotel. Overall we loved our stay and the location, room service would have been a plus but I understand it is an apartment building so probably not the normal

Unit very clean and well maintained. Kitchen was missing a saucepan and cutting board. We prefer smaller pillows. The ones provided were quite large. Understand that this will vary according to preference.

Location , Rooms and staff are 10/10 very accommodating. Helped us out when we wanted to arrive 2 days earlier and made the transition effortless with an upgrade as well. Definitely my favourite place to stay in Broadbeach. Staff member Owen was exceptional

Very pleasant and staff very accomodating

Excellent check in and checking out experience

poor communication between front office and the staff taking the booking

Just 1st class from the minute we worked into the foyer .

The room was a beautiful surprise, everything is tucked away in stylish cupboards. The room had great ocean views from the bathroom, the bedroom, the lounge room and from the relaxing balcony. A 5minute walk to the beach, restaurants and the local Starbucks. It was a relaxing getaway in a room with everything you need.

Very happy

We were a bit disappointed with our Room this time. View was not great. (1008) Cooking facilities were below standard, particularly the fry pan which was peeling (Teflon) and unusable. Probably because all of the utensils were metal. Wifi, after trying many times had minimal signal and was unusable. This was booked on a qantas site. Restaurants nearby were excellent and area is perfect. Would probably pick a different place next time.

After booking for a rare weekend away with my wife to celebrate our 15 year wedding anniversary and our birthdays the receptionist assured me over the phone she would get the best room available for us. When we arrived right on 2 pm ahead of the rush we received a bottle of wine which was great then allocated to our room. We were Disappointed with the room in many ways. Not only were we on the same level as the pool and gym and anyone going to these locations walked right past our door we looked out our balcony to the Woolworths car park. With no curtains we had to close roller blinds to have any privacy in our room. We were so close to the ground floor the noise from the bars and restaurants kept us up very late into the night. There was also a stale smell in the room and the couch was hard and uncomfortable. The main entry lobby also had an off putting smell like salami. We have paid less for a more exclusive romantic getaway than what we paid to stay at Peppers with more inclusions.

Average The room was clean superficial Py But was fundamentally dirty Carpets need cleaning Shower was bad

The designated apartment was in poor repair with spill stained couch, threadbare armchair, soiled leather dining chairs, sticky tiled floors, food crumbs and a medical pill on the carpet. I gave feedback poor state of the apartment and housekeeping were sent again providing a cursory cleaning effort. We were offered to view another apartment on the following day which was in a much more satisfactory state of repair and cleanliness. For me, Peppers were trying it on by assigning the first, clearly substandard apartment. It is not an experience that I would recommend.

We enjoyed our time at Peppers Tower 1 Broadbeach as they provided what I requested which was a front ocean view. We were delighted to see the ocean every morning and to experience the comfort roominess of the apartment. the air conditioning was not annoying and far away not to be blowing chilly air on a person when it was on. I liked the balcony and the separate bedroom. It is ideally located near to restaurants and the beach. The swimming pools and the gym were very roomy and provided for enjoyment without being crowded by other guests.

Always enjoy Peppers and stay here each time we visit the Gold Coast - Kevin the Manager is extremely helpful and a pleasure to deal with Unfortunately mid way thru my stay the tv was on the blink unable to watch movies and although staff member was notified and told us she fixed it - it was not fixed. Housekeeping is unfortunately hit and miss with towels often not fully replaced.