Product is great but need air con in all rooms for the price Service is not present - people behind bar do not clean tables with spray between guest poolside not attended to through day nor policed ever . left to the one person at night . desk staff hide behind desk and energy not present One exclusion your front office manager - she wants to be there and its her stand out service that has returned us to your property

This was our 2nd stray at Mantra. Salt Village is well located and meets simple needs. On arrival, our room smelt like it had been used as a sauna - it was very mouldy and sweaty smelling. And although the room looked neat, the furniture had stains controllers coated in dirty. Housekeeping gave us a can of Glen 20 deodoriser - that helped for a short time but to keep the smell down, needed to keep aircon on all the time, een when out. We were told on check-in that there were no other rooms available. I am sure it was due to rooms been unused for long periods of time and the high humidity - however not of the standard I expect of Accor hotels. I would have expected a deep clean of the rooms before each use.

A beautiful little peaceful getaway

it was a brief 1 night stay for business to meet a client for dinner then drive back the following morning

The room 3201 disappointed that on the balcony is subjected to a wind tunnel. Made a strong request for wing 2. We come to the mantra often working on our dates for Easter however we hope we don't get this wing again

Enjoyed the trip

Too noisy next to the pool in a ground floor room. Poor service we were told that we had a $50 drinks voucher as the room wasn’t ready at 2pm then this was misplaced. Eventually we argued and it was given to us. Unfortunately it left us quite disappointed in the experience as I’d stayed several times before. Not returning!

We enjoyed our stay much more than we were expecting, as we usually go for more inclusive resorts. However, the flexibility the Mantra offered suited us really well. The Salt Village shops and attached club made meals and snacks so easy. We also loved the quick, flat access to the patrolled section of Kingscliff Beach which was stunning. The sand is like powder. The ocean is rough but our teen had a ball in the waves. The option of the beautiful pool area with the bar was the heart of the resort. We would love to experience it when everything is fully up and running but we are aware that Covid has made this extremely difficult, so it is not a criticism, just a reason to go back in the future! It would be good for the resort to implement a policy regarding reserving lounge chairs as many of them were taken from very early in the morning and “reserved” all day with towels and bags, but people did not use them all day. I understand this is a common problem but other resorts have solutions to ensure everyone gets access to the lounge chairs. All staff we dealt with were friendly and helpful. Our 2 bedroom suite was an excellent size and layout for our family of 3. The teen loved having her own room and bathroom but could wander into the living area of our 1 bedroom apartment when she wanted. Well appointed kitchen with dishwasher and complete laundry cupboard was a surprise. The beds were on the hard side, so a mattress topper option would be good. I would also like the option to enclose the bathroom in more than just shutters as it meant no soundproofing when someone was using the toilet and someone was on the bed just on the other side of slatted shutters! Perhaps a glass sliding window (to ventilate shower steam) with the shutters and solid doors. We didn’t use the WiFi as we have enough data, but we may have needed it for a longer stay, however the cost was prohibitive. In 2022 this should be free in hotels as it is in every other country we have holidayed. This issue is not just at the Mantra but in most Australian hotels. We had a lovely evening using the BBQs in the beautiful gardens for one dinner as a cheap but memorable meal. Morning coffee from Salt Bean was excellent, especially when accompanied by a pain au chocolat from the patisserie heated in the oven of our kitchen. This morning routine was only broken when we chose to eat in for breakfast at Salt Bean cafe one morning and filled up on delicious and generous brekkie foods and coffee in their outdoor eating area. Again, because of staffing issues due to Covid, not all restaurants were open and most were only offering take away, but that didn’t dent our enjoyment of the resort at all as there were still plenty of options. We hope they’re able to be up and running at full speed again soon as I’m sure the past 2 years have been incredible tough for them. In terms of value, it’s not a cheap stay, but with the current tourism climate, we expected prices to be at a premium due to so much demand for local accomodation and reduced staffing and resources. A friend who was also staying there in a privately owned suite said that they paid almost twice as much this year as they did prior to Covid. My research demonstrated that this was the case across multiple destinations and resorts, so not a unique reflection on Mantra, just part and parcel of the times we are in. Hopefully this stabilises over the coming years as tourism and hospitality return more confidently. All in all it was one of the most relaxing and easy holidays in Australia we’ve had and we look forward to coming again.

I love this location and Mantra is really in a great spot. I got a wonderful vibe from the place when I walked in the main entry, but was a little disappointed when I got to our room. The beach towels were not in the cupboard as described, and there was only 1 wine glass. I was also disappointed that there was nothing that we were able to eat our dinner with at the apartment. No small plates, cheese knife etc. this made it difficult for the meat and cheese platter we were having that night. Our neighbours were also smoking which was upsetting and there was very loud people in the pool until after 10pm which was disturbing.

The reception staff were so helpful and accommodating. Restaurants and bars 10/10, the pools were so much fun and the room was fabulous. Definitely booking here again.

Amazing resort, very relaxing. Lovely 1 bedroom unit. House keeping service was wonderful. Very close to a lovely selection of restaurants & a food mart. Beautiful pools & close walk to beach. Staff very friendly & welcoming. One Negative thing, The bathroom/toilet was very lovely & roomy but had no shower screen or shower curtain, needless to say the floor was nearly always wet, housekeeping was great & did supply fresh bath mats & towels. A1 holiday, we’ll be back, hopefully next time in a unit with a shower screen.

Whether you are a couple or a family Mantra Salt has it all. Rooms are spacious and well equipped and if you have a top floor room you will get ocean views. If you want to just chill out you can relax by the pool or in the garden area or on your balcony. If you want activity you can swim in the large pool, work out in the gym or cycle/walk the cycleway that will take you to Pottsville (approx 14kms south) or to Tweed via Kingscliff (approx 15kms north) on flat paths that are right on the beach front. If you want dining there is a Mexican, Thai, Seafood, Indian, Italian restaurants and a Fish and Chip shop within the complex or it is a very short drive to a choice of restaurants in Kingscliff. If self catering is your choice Coles and Woolworths are a short drive away. Mantra Salt is a great place to stay

A really nice resort but a few things let it down. As it was peak season you expect to pay a premium which is fine as long as the property delivers. Over all a lovely resort especially the foyer and the pool area although the pool could do with some more umbrellas. The room was a great size as we paid for the ocean view deluxe room which was great and a good size balcony. Unfortunately the bed was like sleeping on the floor it was that firm. WE asked about a bed topper but they did not no what that was and you can see other people has asked as there were 3 mattress protectors on it and one of these has a blood stain they gave is some extra blankets to try and make it softer. the vanity tap continually leaked with a dripping noise. the front door hinge was broken, we were advised that there would be no housekeeping for the week which was fine but when we came back to the room after 2 days they had been through our room and made it up which was nice just would have been nice to be advised that housekeeping would be attending on a certain day as we had left valuables laying around.

We has stayed one night in Mantra on Salt Beach Kingscliff. The report has beautifully design and good facilities. The staff did good service in the front desk. But the room has been delayed check-in due to the room services did not finish on the time

I love this property! For price and convenience (20 min drive from home :-)) it makes me feel like I am in a different world! This trip failed to deliver. Was advised that check in wasn't possible as although had paid on line full amount they required an actual credit card to take and swipe or cash, as card loaded on phone is not acceptable. Bit confused why you would add another 'touch point' for guests and staff during covid? Checked into a carpark 'view' room with no consideration for Gold Accor plus membership or previous guest status. Sam (the duty manager) saved the day by offering room chance on second day with a sweetner of free bikes. Problem was that everytime we tried for bikes during there were none available, although they were held for other guests we were advised that the policy was they could not be held. Generally very busy and understaffed.