Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.2/5 2,840 reviews

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Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,840 reviews

TripAdvisor Rating  4.0/5  4,591 reviews

Very disappointing for this chain

TripAdvisor rating 2.0/5

JanineA M TripAdvisor review

This hotel room was so disappointing for us as we stay at lots of Mantras and are Accor members. Do not pick a Room, go for a Suite. Our Room was poorly designed with a massive bathroom and very small living area. No separate chairs to sit on and nowhere to put our suitcases. The towels are rubbish quality as are stingy toiletries and the tea and coffee supplies. The TV remote didn't work, no restaurants open. We complained but to move would have cost us more, but the hotel was half empty. Very disappointing from this chain. The outside amenities are fantastic.

I'm sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, especially as a loyal guest and Accor member. We apologize for the issues you encountered during your stay. We regret that the room design and amenities did not meet your expectations. We are constantly striving to improve our rooms and services, and your feedback will help us address these areas. Regarding the TV remote, quality of towels, toiletries, and tea/coffee supplies, we will investigate these issues and ensure that they are rectified to meet our standards. We understand your frustration with the restaurant not being open and the room allocation. We will review our procedures to ensure that all guests are accommodated appropriately. We appreciate your loyalty to the Mantra brand and Accor, and we hope that you will give us another opportunity to provide you with a more enjoyable stay.

Disappointing

TripAdvisor rating 2.0/5

Trevor W Couples - TripAdvisor review

Very disappointing. Poor amenities, no restaurant or bar available and breakfast in the next resort. Like the resort, room was small, badly aged, small shower and no space to actually sit…except on the bed. To pay extra for all of this was insulting and disappointing. Having stayed at the Pullman Brisbane airport this was a real letdown. Not worthy of Accor.

I'm sorry to hear about your disappointing experience at our resort. Your feedback is valuable to us, and we apologize for any inconvenience caused during your stay. We understand your concerns about the amenities and the lack of a restaurant or bar on-site. We are continually working to improve our offerings and will take your feedback into consideration as we strive to enhance our guest experience. Regarding the room size and condition, we apologize for any discomfort you experienced. We are in the process of reviewing our room configurations and will address any issues to ensure a more comfortable stay for our guests. We appreciate your feedback about the comparison to other hotels, and we will use this to improve our standards and service levels. We value your patronage and hope that you will consider staying with us again so we can provide you with a much-improved experience.

Disappointed

TripAdvisor rating 2.0/5

Brad M TripAdvisor review

The hotel is dated, old and worn. The towels were disgraceful old and worn. No room service had to go and fetch clean towels, put the rubbish out was quite disappointing considering how much it cost! And what a punish these reviews are, you do one then get directed to another, you must think I have all day.

Dear BradmN3559AG I'm sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, and we sincerely apologize for the issues you encountered during your stay. We are currently undergoing renovations to update our facilities and improve our services, and we regret that this was not completed before your visit. Regarding the towels and room service, we understand your frustration and will address these issues with our housekeeping team to ensure that our standards are maintained and improved. We apologize for any inconvenience this may have caused you. We appreciate your feedback about the review process and will take this into consideration to make it more user-friendly for our guests in the future. We value your patronage and hope that you will consider staying with us again so we can provide you with a much-improved experience.

great stay clean room great staff

Customer review rating 4.5/5

Alice K. Couples - Confirmed reviews ALL

Upon arrival we were given prompt attention, our room was spotless bed comfortable and all the little requests we made to the hotel were done in our room.thank you for your attention to detail.

Dear Alice K., We very much appreciate your comments regarding your stay at the Mantra on Salt Beach Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Micky Gong Executive Assistant Manager

Lovely high clean room, the metal roof and the rain at night topped off a great stay.Covered parking would have made it an 11 out of ten.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Tops.

Dear NOLA S., We very much appreciate your comments regarding your stay at the Mantra on Salt Beach Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Micky Gong Executive Assistant Manager

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Other web-users rate our hotel

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