Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.0/5 2,112 reviews

Mantra on Salt Beach Kingscliff - Image 1
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Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Telephone
Fax +61 2 6670 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,112 reviews

Customer review rating 2.5/5

Belinda N. Couples - Confirmed reviews ALL

Kitchen tiles were filthy near dishwasher, look like rotten food from dishwasher not cleaned up. Tv didn't qork for entire stay despite letting reception know within an hour of arrival and them advising someone would fix it next morning. No radio so no music or anything for 2 day stay. Lino floor was lifting and spongy and uncomfortable to walk on and when standing on it moisture came out.

Hi Belinda, Thank you for taking the time to share your feedback following your recent stay at Mantra on Salt Beach Kingscliff. While we’re pleased you enjoyed our location, we sincerely apologise for the maintenance and cleanliness issues you experienced. The condition you described around the dishwasher area and kitchen tiles is unacceptable and does not reflect our housekeeping standards. This has been shared with our team for immediate review. We are also very sorry that the TV was not repaired during your stay despite being reported shortly after arrival. We understand how frustrating it must have been to go without television or music for the duration of your two-night stay, particularly after being advised it would be fixed the following morning. Additionally, your comments regarding the lifting lino flooring and moisture are concerning. This will be investigated by our maintenance team as a priority, as guest comfort and safety are extremely important to us. Thank you again for your honest feedback. We truly regret that your experience did not meet expectations and appreciate you bringing these matters to our attention so they can be properly addressed. Kind regards, Manager On Duty

Customer review rating 3.0/5

Katherine Z. Couples - Confirmed reviews ALL

Room smelled musty then we found soaking wet carpet. Staff sorted it as much as they could but not a new issue by how wet it was. TV didn't work but maintenance fixed it. Reception staff were helpful with issues and always lovely

Hi Katherine, Thank you for taking the time to share your feedback following your stay at Mantra on Salt Beach Kingscliff. We’re very sorry to hear about the musty smell and the soaking wet carpet in your room. We understand how disappointing and uncomfortable that must have been, particularly if it appeared to be an ongoing issue. Please accept our sincere apologies for this experience. While we’re pleased our team was able to assist and resolve the TV issue promptly, and that you found our reception staff helpful and lovely, the room condition you described is certainly not the standard we aim to deliver. Your feedback will be shared with our maintenance and housekeeping teams for further investigation to ensure this is properly addressed. Thank you again for acknowledging our staff’s efforts — it truly means a lot. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless stay. Kind regards, Manager On Duty

Customer review rating 2.0/5

Gemma R. Couples - Confirmed reviews ALL

Tried to check in at 12.30, told it had to be 2pm. Was called at 1.50pm to say room was ready. But when got to the 1 bed spa suite that we had booked there was a bath in pieces and a note saying DONOT USE and another note saying tv was also broken! Went back to reception waited another 20 mins now long past check-in time and allocated another room miles away in block 6. It was a suite as booked so we went for a swim in the rain. Returning cold I wanted a bath only to find no plug!!! Had to go to reception again and wait wet snd shivering for someone to bring a plug! If you are selling suites with a bath which is what we wanted surely housekeeping should check there was s bath in working order, with a plug! Then while brushing my teeth noticed all the water pouring from base of sink all over the floor. We had to get towels from reception and cover the floor to stop slipping! Appalling! I have photographs! Ruined our romantic trip and was incredibly stressful. Reception were not bothered and saw our complaints as a nuisance and were not apologetic for all of the issues. I had to request two free drinks which i should have been given anyway as an accor member and wasn't. No upgrade, no sympathy, nothing! Terrible as I have worked in 5 star hotels and stayed in hundreds all over the world.

Hi Gemma, Thank you for taking the time to share such detailed feedback following your stay at Mantra on Salt Beach Kingscliff. We are sincerely sorry for the experience you described. The issues with your 1-bedroom spa suite — from the dismantled bath, broken TV, leaking sink, and missing bath plug — are completely unacceptable and should never have occurred. We also deeply regret the repeated inconvenience you faced while trying to have these issues resolved, as well as the lack of proactive support from our reception team. Your experience clearly fell far below the high standards we aim to deliver, particularly for a romantic trip and for a valued Accor member. Your feedback regarding housekeeping and maintenance checks, as well as the handling of guest complaints, will be addressed immediately with our teams. We also acknowledge your frustration with not receiving the expected gestures of goodwill, such as complimentary drinks or an upgrade, and apologise for this oversight. We truly regret the stress and disappointment caused during what should have been an enjoyable stay. Your comments will help us make meaningful improvements, and we would welcome the opportunity to restore your confidence in our property on a future visit. Kind regards, Manager On Duty

Customer review rating 3.5/5

Stewart R. Couples - Confirmed reviews ALL

We had a nice stay with the staff pleasant and efficient. We feel the room we were allocated is getting very tired and in urgent needs of a revamp.

Customer review rating 4.0/5

George S. Couples - Confirmed reviews ALL

Very relaxing, however room was long distance away from lifts etc, had to request a wheelchair from reception.

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