Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.2/5 2,742 reviews

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Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,742 reviews

TripAdvisor Rating  4.0/5  4,603 reviews

The fact that we caught up with family saved the stay

Customer review rating 2.5/5

Lindy Couples - Confirmed reviews ALL

Bed sheets had holes in them Hot water was a constant issue Bar opened only limited time Rust in furniture and fittings across the complex Requested blanket and it was so old and worn

Dear Lindy, Thank you for taking the time to tell us about your experience at the Mantra on Salt Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sagar - Assistant Manager

Customer review rating 2.0/5

Vanessa H. Couples - Confirmed reviews ALL

Positives: early check in, welcome gift, acknowledgement of gold accor plus status, giving us breakfast at Peppers as an acknowledgement of the lack of service, 11am checkout Negatives: phone in room didn't work (even though I told the staff member I called from my mobile), hot water got turned off 4 times (during showers) with no notification, ocean view is a partial ocean view, no clothes airers, and then tried to charge me $4 on checkout for a phone call that was made from the lovely lady to her own mobile to check it worked when someone finally assisted in replacing the phone after the 2nd phone all to reception via my mobile

Dear Vanessa, Thank you for taking the time to share your recent stay with us. I'm glad to hear that overall you did enjoy your stay, although we certainly strive to provide a much better experience than just an "OK" one. I sincerely hope we have the opportunity to welcome you back for a truly exceptional Mantra Salt experience, and when that time comes please do not hesitate to reach out to me so that I can ensure we're able to deliver on that promise and experience. Yours Sincerely Sagar - Assistant Manager

Overall very good

TripAdvisor rating 4.0/5

20bothwell TripAdvisor review

Fantastic parking, plentiful and free/ great walking trails and ocean views/ loads of quality food and beverage options for all budgets/ supermarkets close by and lots of retailers and fuel etc . Magnificent gardens everywhere to enjoy/ secure complex/ reception staff friendly and helpful and recognized the accor membership thank you. The apartments are all individually owned which is a terrible business model for these kinds of property and not only that you have many apartments owner occupied which means that you are having fun on holidays and your next door neighbour wants to get up early for work ???? see what I mean..... The apartment next to us had their tv on very late every night full blast but what can we say when it is that persons home , this is really odd. The apartment we had had a huge i mean huge balcony great oceans views , the pools look incredible we would love to use on another stay. The lobby and public areas are spacious and make you feel like you are at a quality resort. The apartment had foxtel well done for this we loved it, the laundry facilities excellent. The apartments do need a refurb, and also housekeeping staff need more time to clean the kitchens, our kitchen was sticky and dirty so we had to clean it. be careful not to burn the toast as this is another property that will charge you for the fire brigade. The bar was only open on the weekend, restaurant at peppers was worth a try but again they need to replace lounges and furniture and bring up to standard.

Good stay

Customer review rating 4.5/5

Andrew Couples - Confirmed reviews ALL

Enjoyed a great weekend

Dear Andrew, Thank you for taking the time to share your recent experience and kind words with us. It was a pleasure to have you as our guest during recent stay at Mantra on Salt and we look forward to welcoming you back again soon! Kind regards, Sagar - Assistant Manager

Disappointing and below par for ACCOR

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

i) First ACCOR I have been to where I did not receive a personalised welcome letter ii) There was no quilt in the room only blankets to which both my wife and I are allergic. I asked for a quilt and was provided with one that would barely fit a single bed. We had a king bed iii) the covering bed sheet had mould on the reverse side iv) Welcome drinks tickets could not be used as the bar was not opened in the evening when we were ready for a drink.

Dear Roberto, Thank you for taking the time to tell us about your experience at the Mantra on Salt Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sagar - Assistant Manager

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