Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.0/5 2,072 reviews

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Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,072 reviews

Customer review rating 2.5/5

Colleen S. Friends - Confirmed reviews ALL

We were given a disability access room ( not required )the bathroom was unpleasant, the entire area became wet when you showered and stayed that way the entire stay . Also no ventilation in the bathroom, which was unpleasant. .

Dear Colleen, Thank you for your feedback regarding your recent stay. I regret to learn that the accommodations did not meet your expectations, particularly concerning the bathroom facilities. We take all guest comments seriously and will reflect on your experience as we strive to improve our services. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff.

Customer review rating 5.0/5

Malcolm W. Couples - Confirmed reviews ALL

we had a lovely room very close to restaurantas

Dear Malcolm, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your lovely room and the convenient proximity to the restaurants. Your satisfaction is important to us, and we hope to welcome you back soon. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Customer review rating 1.0/5

Brett G. Couples - Confirmed reviews ALL

Bathroom had red liquid down bathroom wall. Notified front desk requesting to be cleaned. No house keeping for 3 day stay.

Dear Brett G., I regret that your experience did not meet our standards of cleanliness. We typically ensure that bathrooms are thoroughly cleaned prior to guest arrivals. I appreciate your feedback regarding housekeeping during your stay and will address this with our team. Warm Regards Nishant Joon Assistant Manager Mantra on Salt Beach

Customer review rating 1.5/5

Simone H. Couples - Confirmed reviews ALL

Accor really needs to pull its socks up. Instead of having everything we’d paid for in our package provided with grace, we had to ask. We were initially placed into a room with glimpses of the pool, when we were supposed to be in a “pool view” room. Having to raise this with reception (after a lengthy wait on the phone), and then move rooms, was not the best start to our stay. As compensation, we were given two vouchers for “real” coffee for one breakfast, not the three that we were staying for. We weren’t advised at check-in about how to use our included meal/drinks vouchers, and if we hadn’t asked, it would have been unused. The bar in the hotel has very limited opening hours. We were only provided with two towels, which isn’t enough for two people showering and washing their hair each day. Breakfasts were off-site, and, on our first visit, there was a ten minute wait for bacon and a five minute wait for danish pastries to be replaced. We have been to stay at Kingscliff several times, but this will probably be our last.

Dear Simone H., Thank you for sharing your feedback regarding your recent stay at Mantra on Salt Beach Kingscliff. We’re very sorry to hear that your recent stay did not meet expectations, particularly given your previous visits to Kingscliff. We sincerely apologise for the confusion regarding your room allocation and for the inconvenience caused by having to contact reception and relocate after arrival. We also understand your disappointment that the compensation offered did not fully reflect the length of your stay. Your comments regarding the communication of included vouchers, limited bar operating hours, housekeeping oversights with towels, and the breakfast experience have all been noted and will be shared with the relevant teams for review and improvement. We truly value returning guests such as yourself, and it’s disappointing to hear that this experience has left you reconsidering future stays. Thank you again for your honest feedback, as it helps us identify where we need to do better. We hope there may be an opportunity to restore your confidence in the future. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Customer review rating 5.0/5

Leonie O. Couples - Confirmed reviews ALL

We had 3 days staying at Mantra. The one bed spa suite had a glimpse of the ocean and overlooked the pool. It was newly refurbished and had everything in it we needed for a comfortable stay.

Dear Leonie O., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of our newly refurbished one-bedroom spa suite and appreciated the location. Your kind words motivate us to maintain our high standards. Best regards, Mantra on Salt Beach Kingscliff

Other web-users rate our hotel

  • 1,057 reviews 9.4/10 Location
  • 1,768 reviews 5/10 Room
  • 973 reviews 6.4/10 Service
  • 30 reviews 3/10 WiFi
  • 714 reviews 4.7/10 Comfort
  • 653 reviews 3.9/10 Cleanliness
  • 482 reviews 8.9/10 Pool
  • 194 reviews 3.6/10 Bar

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