Mantra on Salt Beach Kingscliff 4 stars

Very disappointing for an overnight stay of $186.30. When we first tried to check in we were advised that they had over a 100 people checking in for a that day which was a Sunday night and not school holidays. NOBODY in management thought to ring the guests to advise, check ins maybe delayed due to ??? The second attempt at 3.30pm we were told the room would be ready in 20 mins, and after advising of our dissatisfaction of a 2pm checkin that we are paying for and can’t access the room, 2 drink vouchers were provided. We waited in the lobby for the call, no call was received and by 4.15 we went back to reception (by this time my wife indicated to me she would rather have a refund and drive back home to the Gold Coast). The room was ready, hooray, we rested after a long day and decided we should use the drink vouchers and went to the bar arround 6pm which we then found out had already closed at 5pm and would now reopen until 11.am the next day. So much for that...... VERY POOR COMMUNICATION, CUSTOMER SERVICE AND EXPENSIVE EXPERIENCE. PLEASE DO NOT HAVE YOUR CALL CENTRE CONTACT US WITH REGARDS TO YOUR LOYALTY PROGRAM

Lovely resort, great pools, nice layout, perfectly located (close to a beautiful long beach and lots of restaurants), nice clean room, good bathroom etc. Can't complain, apart from it was expensive!

Friendly staff, hassle free experience. Room and carpets throughout a little rundown but comfortable. We didn't spend much time in our room anyway so didn't have too much of an impact on our stay.

Last minute booking. Room was clean and well equipped with a lovely outlook

Conference venue and accomodation

Exactly what we needed

the rooms were spacious and well appointed. The resort has good facilities

Overall my stay was good. The room was nice but it was situated on the bottom floor looking west and no view of anything. Was near were you drive down to the underground carpark. Would in future request the Pool view or view looking towards the ocean.

Spacious, clean rooms, short walk to the beach and daily tennis made for a relaxing stay.

Some parts of teh resort were great and others were diappointing. See next page for more explanation.

Mantra salt beach far outweighed our expectations. Great location & clean well designed resort. Rooms were clean & beds were very comfortable. Pools were great Salt village is excellent You don’t even need to leave the resort If you do the beach & bike path are right in your doorstep

Best every because we go to see our granddaughter Ruby Jane she could come across the Queensland boarder

We checked in really late and the first impression was incredible. Reception customer service was so good - friendly, fast and efficient. We had 2 interconnecting rooms - modern, clean, spacious and well stocked with everything we needed. The housekeeping staff were so friendly and helpful giving us more towels without us even asking! The pool area was great with easy access to the beach. Loved all the boutique shops, local spa and restaurant food was delicious catering for the whole family. Highly recommend and would definitely return.

From arrival to departure, our stay was absolutely wonderful. The staff were polite, friendly, chatty and super quick to respond to any queries we had. The location is magnificent, just a short walk from the patrolled beach. The rooms were clean, tidy and well set out with all the comforts we needed. The restaurants attached to the Mantra are superb. However, we were not so excited about our meal at the Salt Bar, it was a very busy time though.

I booked a Garden View room and being recently widowed i initially felt a little exposed on the ground floor and the room looked very ‘tired’, especially the carpet which was quite stained...but I Tried to just enjoy the break....on the second day I was sitting outside on my balcony reading when a snake catcher flew into the garden just a couple of feet from me and caught/flung a large brown snake. I have always had a major paranoia about snakes and I just couldn’t stop shaking and crying...my daughter who was also at the resort on the 2nd floor rang management and requested a move to another floor as she was so worried about me. They were unable to move me straight away so I stayed with my daughter that night and was thankfully moved To the 2nd floor the next day....if you don’t have a paranoias like me then u won’t understand just how this affected my nerves and holiday. I have stayed at your resort twice before in a pool view room and if I ever came again I would never stay in a garden view room. Please Tell me why don’t you have warnings???? Please take this as constructive criticism as it could have ended quite badly. I was very lucky!