Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.0/5 2,092 reviews

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Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Telephone
Fax +61 2 6670 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,092 reviews

Customer review rating 4.5/5

John A. Couples - Confirmed reviews ALL

Instructions on the use of tv’s would have been appreciated

Dear John, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your stay very comfortable and that you enjoyed your overall experience with us. We also appreciate your comments regarding the TV instructions. Your feedback is valuable, and we will review how we can improve the clarity of in-room information to ensure a more seamless experience for our guests. Thank you again for your comments. We look forward to welcoming you back to Mantra on Salt Beach Kingscliff in the future. Kind regards, Nikita Vakade Front Office Manager

Customer review rating 4.5/5

Robert R. Couples - Confirmed reviews ALL

Very much enjoyed the cycleway and food options

Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your visit and appreciated the good value, convenient location, and the wide range of nearby dining options. It is also wonderful to know that you made the most of the cycleway during your stay. Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mantra on Salt Beach Kingscliff again in the future. Kind regards, Nikita Vakade Front Office Manager

Customer review rating 2.5/5

Shari D. Couples - Confirmed reviews ALL

Would have preferred a room with a garden or pool view, we looked onto a street.

Dear Shari, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are sorry to hear that your room allocation did not meet your preference for a garden or pool view, and we regret any disappointment this may have caused during your stay. Room allocations are subject to availability, however we do always aim to accommodate guest preferences wherever possible. We also appreciate your comments regarding the condition of the shower grout. Your feedback has been shared with our housekeeping and maintenance teams for review as part of our ongoing room upkeep program. With regard to your change in booking duration, we are sorry for the inconvenience experienced and understand your disappointment regarding the Accor policy outcome. We are pleased our team was able to offer coffee vouchers as a gesture of goodwill at the time of your stay. Thank you again for your feedback and for being a valued Accor Silver member. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards, Nikita Vakade Front Office Manager

Customer review rating 3.5/5

Felicity F. Friends - Confirmed reviews ALL

The room was fine. I am a gold Accor member, and arrived early. I was told I would be called when a room became available. I was never called. As part of gold Accor I am meant to get an early check in where available. There was no acknowledgement whatsoever of this when I arrived. This is in comparison to when I left where the front desk were very helpful and gave me a late check out.

Dear Felicity, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your room comfortable and that our team was helpful in arranging a late check-out for you. However, we sincerely apologize for the experience you had at check-in and for the lack of communication regarding your early arrival and Accor Gold member benefits. We understand how important recognition of loyalty status is, and we regret that this was not acknowledged or managed to your expectations on arrival. Please be assured your comments have been shared with the Front Office team for review and follow-up. We appreciate your feedback as it helps us improve both our service consistency and guest experience. Thank you again for staying with us, and we hope to have the opportunity to provide you with a more seamless experience in the future. Kind regards, Nikita Vakade Front Office Manager

Customer review rating 4.0/5

Eliza B. Couples - Confirmed reviews ALL

We purchased this experience from Luxury Escapes, which was a great way of catching up with friends who had moved to the area & exploring locally.

Dear Eliza, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our beachfront location and that your room was clean and well equipped for your stay. It is also wonderful that your visit provided a great opportunity to reconnect with friends and explore the local area. We are, however, sorry for the confusion regarding the $50 food voucher. We understand how disappointing this would have been, particularly when you had planned to use it at a specific venue. Please be assured your comments have been shared with the team to ensure clearer communication around inclusions moving forward. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Mantra on Salt Beach Kingscliff in the future. Kind regards, Nikita Vakade Front Office Manager

Other web-users rate our hotel

  • 1,064 reviews 9.4/10 Location
  • 1,772 reviews 5/10 Room
  • 973 reviews 6.3/10 Service
  • 30 reviews 2.9/10 WiFi
  • 716 reviews 4.6/10 Comfort
  • 649 reviews 3.9/10 Cleanliness
  • 482 reviews 8.8/10 Pool
  • 191 reviews 3.2/10 Bar

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