Dear Mel, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the location, room amenities, and the helpfulness of our staff. Your comments about the mattress have been noted, and we appreciate your suggestions for improvement. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff.

Dear Wnmill, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heidi Spalding Assistant Manager Mantra On Salt Beach Kingscliff

Dear Nathan, Thank you for taking the time to share your experience. Please accept our sincere apologies for the inconvenience and frustration you encountered upon arrival, particularly after a long journey and at such a late hour. We are disappointed to hear that there was confusion surrounding your reservation, followed by difficulties with the room allocation and access. This is certainly not the smooth and welcoming arrival experience we aim to provide our guests. We also regret that the situation was not handled with the level of care, communication and professionalism you rightly expected. Your feedback has been shared with our management team for review and follow-up with the team to help prevent similar experiences in the future. We sincerely apologise for the start to your stay and appreciate you bringing these concerns to our attention. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Marleigh, Thank you for choosing to stay with us for the third time and for taking the time to share your feedback. We are delighted to hear that you continue to enjoy our location and the convenience of being close to the beach and local restaurants. However, we are sorry to hear that this visit did not meet your expectations. We apologise for the broken shutters, the inconvenience caused by the sunlight entering the room, and particularly for the unwelcome encounter with a cockroach in the bathroom. We understand your disappointment and acknowledge your comments regarding the overall condition of the room. Your suggestions regarding block-out blinds or curtains are appreciated, and your feedback has been shared with our management and maintenance teams for review and consideration. We truly value your continued support and hope to have the opportunity to provide you with a much more enjoyable experience on your next visit. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear ALLAN, We very much appreciate your comments regarding your stay at the Mantra on Salt Beach Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Amanda C., Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Salt Beach Kingscliff. I sincerely apologize for the discomfort you experienced during your visit, particularly concerning the issues with your room and the noise from the function below. We strive to provide a comfortable environment for all our guests, and it is disheartening to learn that we fell short in your case. Your concerns regarding the shutters and the busy reception area have been noted, and they will be reviewed as we continuously seek to improve our guest experience. I encourage you to reach out to us directly so we can address your complaint more thoroughly. Thank you once again for your insights. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Anthony, Thank you for your feedback regarding your recent stay. We regret to hear that you found our hotel in need of maintenance and that the furnishings did not meet your expectations. Your comments are valuable to us as we strive to enhance our guest experience. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Kayla, Thank you for sharing your feedback. We are sincerely sorry to hear that your room did not meet expectations and that you experienced several issues during your stay. We apologise that the sofa bed was not prepared upon your arrival and, more importantly, for the unpleasant smell and mould concerns in the room. This is certainly not the standard of accommodation we aim to provide, and we understand how disappointing this must have been. We also regret the inconvenience caused by the television not having any available channels. While we are pleased to hear that you found the bed comfortable, we acknowledge that this did not make up for the other shortcomings you experienced. Your feedback has been shared with our management and maintenance teams for attention and follow-up. Please accept our sincere apologies, and thank you for bringing these matters to our attention. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear CHRISTINE, We very much appreciate your comments regarding your stay at the Mantra on Salt Beach Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Carrisa, Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. We understand how disappointing this must have been, particularly when you had booked directly with Accor and were looking forward to your stay. We sincerely apologise for the condition of the room and the concerns you raised regarding the hotel's overall appearance. Your comments are important to us and have been shared with our management team for review and consideration. Thank you again for bringing this to our attention. We regret that we were unable to provide you with the experience you had hoped for. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Good Afternoon, Thank you for your correspondence. Upon reviewing your feedback, I can see that your stay was at Mantra Salt in Kingscliff, New South Wales. Please be advised that Mantra Towers of Chevron is located in Surfers Paradise, Queensland, and is a separate property. Unfortunately, your booking and the concerns raised are not associated with our hotel. We kindly recommend contacting Mantra Salt in Kingscliff directly Thank you for your understanding. Kind Regards, Mantra Towers of Chevron Management

Dear Diana W., Thank you for sharing your feedback regarding your recent stay. We understand that the room size and amenities did not meet your expectations, and we appreciate your comments. We strive to provide a comfortable experience for all our guests. Warm Regards Nishant Joon Assistant Manager Mantra on Salt Beach

Dear Rena I., Thank you for your kind words regarding your recent stay at Mantra on Salt Beach. It is gratifying to learn that you found our venue beautiful and enjoyed the relaxing atmosphere from the moment of your arrival. We take great pride in providing our guests with a spacious and inviting reception area and are pleased that you appreciated the pool views from your room. We are particularly delighted to hear that you found your accommodations comfortable and the bathroom amenities to your satisfaction. The tranquility you experienced in your room is something we strive for, ensuring a peaceful escape for our guests. Additionally, we are glad that the convenient access to eateries and shops, as well as the complimentary underground parking, added to your overall experience. We look forward to welcoming you back in the future. Warm Regards Nishant Joon Assistant Manager Mantra on Salt Beach

Dear Tania G., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed your beautiful room and had a lovely experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm Regards Nishant Joon Assistant Manager Mantra on Salt Beach

Dear Gloria P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our rooms comfortable and enjoyed the convenience of our dining options. We look forward to welcoming you back in the future. Warm Regards, Nishant Joon Assistant Manager Mantra on Salt Beach

Dear Michelle C., Thank you for your feedback regarding the condition of the rooms. We strive to maintain a high standard and are sorry to hear that your expectations were not met. Your comments are valuable, and we will take them into consideration as we continually assess our facilities. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear David M., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our staff courteous and enjoyed the comfort of your room. We look forward to welcoming you back in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Simone M., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff, particularly Chloe and Ellie, provided you with exceptional service. Your appreciation of their professionalism is greatly valued, and we look forward to welcoming you back for another enjoyable experience. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Emma F., Thank you for your kind words regarding your recent stay. We are pleased to hear that our staff provided you with excellent service and that your room upgrade was handled smoothly. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff