Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.1/5 2,637 reviews

Mantra on Salt Beach Kingscliff - Image 1
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Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Telephone
Fax +61 2 6670 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,637 reviews

TripAdvisor Rating  4.1/5  4,638 reviews

It was an expensive room

Customer review rating 2.0/5

H Couples - Confirmed reviews ALL

The sliding shutters were broken to the balcony and looks to have been for a while. There was a stale smell of cigarettes. The carpet is stained. The door to the fridge cabinet has obviously suffered water damage. The shutters offer zero blackout for the morning sun. The spa was insanely chlorinated. The GPO locations were confusing. The bed was comfy, and staff were accommodating though. There was a fire alarm event in the early morning which went on for a while. No explanation was offered, or any reassurance. We had to sit on the balcony for 15-20 minutes in the middle of the night to escape the loudness. Although we were aware it was a simple room and the cost of the booking wasn't extravagant, we did expect things to be looked after. Perhaps we didn't properly take advantage of other resort services. It left us feeling very "meh." I'd expect more for less from a Holiday park cabin. If we stay in the area again, we'll likely explore that. I can't say we'd make any recommendations for the space.

Dear Haydon, Thank you for taking the time to tell us about your experience at the Mantra on Salt Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam, Assistant Manager

Customer review rating 4.5/5

Jeremy Families - Confirmed reviews ALL

The only issue we had was that when we rang to confirm rooms & bathrooms we were told that there were 3 bathrooms. When we checked in we discovered that there were only 2 bathroom - ensuite & main bathroom. Given the number in our unit this did present some challenges

Dear Ruby & Jeremy S., Thank you for taking the time to tell us about your experience at the Mantra on Salt Beach Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Assistant Front Office Manager- Raj

Excellent location but room was dated, corridor carpets were stained and corridors had stale odour, bathroom exhaust did not work, no privacy to bathroom.

Customer review rating 2.0/5

James Couples - Confirmed reviews ALL

Poor start to the stay with concierge seemingly unable to comprehend that we did not have a physical credit card, making it difficult to place pre-authorisation holds and restricted us to not be able to place room charges. Was clearly once a lovely hotel but horribly dated, still in a brilliant spot though.

Dear James, Thank you for taking the time to tell us about your experience at the Mantra on salt beach. We appreciate you leaving your valuable feedback. Your review will assist us to better understand the areas that we may need to focus on improvement. We would like to see you again sometime and we hope to get this second chance to make for a much better experience in future. We hope you otherwise enjoyed our beautiful location on Salt Beach and Kingscliff during your time away. Sincerely, Sam, Assistant Manager

It was ok

Customer review rating 2.0/5

J Families - Confirmed reviews ALL

The staff were not particularly friendly.

Dear J Thank you for taking the time to tell us about your recent experience. Although we regret your stay with us has left you disappointed, we appreciate you letting us know the areas we may need to focus our attention for improvement. We only hope you will consider this a once off and provide us the opportunity to create a better experience for you in future. Kind regards, Dean Assistant Manager

Good stay

Customer review rating 4.0/5

Janelle Couples - Confirmed reviews ALL

2nd time visiting here pleased that the place was as nice as our first

Dear Janelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sam, Assistant Manager

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Other web-users rate our hotel

  • 1,186 reviews 9.4/10 Location
  • 1,928 reviews 5.4/10 Room
  • 1,066 reviews 6.3/10 Service
  • 82 reviews 3.3/10 WiFi
  • 807 reviews 4.9/10 Comfort
  • 783 reviews 5.2/10 Amenities
  • 703 reviews 4.1/10 Cleanliness
  • 538 reviews 8.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.