BreakFree Diamond Beach Broadbeach 4 stars

Customer review rating (ALL Rating) 4.2/5 389 reviews

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Description

Hotel extras

  • There's plenty to entertain the kids with a fun novelty children's wading pool and playground

  • Relax your muscles with a trip to our cave spa or heated outdoor spa.

  • Secure your vehicle with our undercover parking

  • Splash around in the 2 large lagoon pools with cascading waterfalls

  • Whip up an alfresco lunch at the shaded BBQ area

Our accommodation(s)

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  389 reviews

Customer review rating 4.5/5

Jennifer W. Families - Confirmed reviews ALL

Lovely large apartment and great pool children's play area

Dear Jennifer, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive to maintain, and we are addressing your concerns with our housekeeping team to ensure this does not happen again. We truly value your feedback and hope to have the opportunity to provide you with a much improved experience in the future. Kind regards,

Customer review rating 4.0/5

Linda M. Families - Confirmed reviews ALL

Very good thankyou

Dear Linda, Thank you for your feedback. We’re pleased to hear you found the overall appearance great, but we’re sorry to learn about the cleanliness issue. This is certainly not the standard we aim to uphold. We appreciate you bringing this to the attention of our reception team, and please be assured that your comments have been shared with our housekeeping staff to ensure a more thorough cleaning process moving forward. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

Customer review rating 5.0/5

Michael K. Families - Confirmed reviews ALL

Have been staying at Diamond Beach since spending our honeymoon here 31 years ago. Have lost count of how many times we have been here but certainly close to 20 times and will always return. Pools, BBQ area first rate. Location can’t be beaten.

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.0/5

Paul M. Families - Confirmed reviews ALL

I only don’t want to leave a bad review because I know how damaging they can be. I’ve barely left a bad review in my life. I’m the type of person that just moves on, assumes maybe someone had a bad day, I’ll even eat food with a hair in it, pull the hair out and keep going. But I have to comment on this experience. The room was incredibly dirty. We had just stayed at Turtle Beach Resort for 7 days prior and it was immaculate, so the difference was night and day. We only moved to your accommodation because it was closer to a conference I was attending, and if I could have afforded it I would have left and gone back, even if it meant losing the money. There were multiple issues throughout the stay. The dryer didn’t work, there was only one air conditioner servicing a three bedroom apartment, and the internet was so weak that Foxtel was unusable. I couldn’t watch the NRL properly, it was so glitchy I had to watch it on my phone instead. The bathroom smelt and had visible mould throughout, and the water backed up in the ensuite, even during a short shower, covering the bathroom floor. The doors didn’t lock and the balcony was shared without lockable doors, which made my wife feel unsafe at times especially because she was there with 4 kids whilst i attended the conference. The walls had what looked to us what should have been flushed not wiped on the walls, the extraction fans were covered in dust & pubic hairs & the pillows marked with black marks / dirt? To be fair, the pool and BBQ area were clean and well maintained, but the apartment itself was filthy. The dust behind the TV in the main bedroom was cm's thick, not exaggerating. The blanket on my daughter’s bed had stains on it that looked like either blood or food, either way we had to swap bedding so she could sleep comfortably and i used that blanket. Overall, this was a really disappointing experience and well below what we expected. I booked with accor thinking it was a reputable company being so wide scale but we didnt sleep the entire time. I didnt raise it with the team on site as i didnt have time to move, we set up the house and i had to go to the conference. If you want photos etc you can email me at pa… or you can simply go and check the room out, we did our best to clean it to make the stay as good as we could but i needed to share the feedback.

Customer review rating 5.0/5

Sonya G. Families - Confirmed reviews ALL

We stayed for 2 weeks this holiday, and we do not look at anywhere else to stay. If you like a holiday that you can swim, eat and drink, relax on repeat and be walking distance to everything Diamond Beach Resort is the place for you.

Dear Sonya, Thank you for your wonderful feedback and for choosing to stay with us. We're delighted to hear that Diamond Beach Resort is your preferred place to stay and that you enjoyed the pool, relaxing atmosphere, and the convenient location close to everything. We truly appreciate your support and look forward to welcoming you back for another relaxing stay soon.

Other web-users rate our hotel

  • 247 reviews 9.6/10 Location
  • 334 reviews 5.6/10 Room
  • 127 reviews 7.9/10 Service
  • 13 reviews 6.9/10 WiFi
  • 217 reviews 9.7/10 Pool
  • 171 reviews 6.3/10 Amenities
  • 152 reviews 3.1/10 Cleanliness
  • 35 reviews 8.6/10 Value

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