BreakFree Diamond Beach Broadbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 400 reviews

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Description

Hotel extras

  • There's plenty to entertain the kids with a fun novelty children's wading pool and playground

  • Relax your muscles with a trip to our cave spa or heated outdoor spa.

  • Secure your vehicle with our undercover parking

  • Splash around in the 2 large lagoon pools with cascading waterfalls

  • Whip up an alfresco lunch at the shaded BBQ area

Our accommodation(s)

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  400 reviews

Customer review rating 4.0/5

Sharon S. Families - Confirmed reviews ALL

1 bed (bottom floor queen) needs updating as uncomfortable, couch needs updating and cleaners need to do a better job.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Chantelle W. Families - Confirmed reviews ALL

We stayed here for 10 day Perfect in every way. Apart from the cleanliness, it was generally tidy but we found toenails stuck into the carpet in main bedroom, light switches were dirty, and behind toilets were dirty.

Thank you for your feedback and for staying with us for 10 days, we’re really glad to hear you found the stay perfect in most ways. I’m very sorry to hear about the cleanliness issues you experienced, particularly what you found in the bedroom and bathroom areas. This is certainly not the standard we aim to provide, and I completely understand how unpleasant that would have been. Your comments have been passed on to our housekeeping team for immediate review so we can address this properly and prevent it happening again. We do appreciate you bringing this to our attention and hope we have the opportunity to welcome you back for a much more seamless stay in the future.

Customer review rating 1.5/5

Lisa H. Families - Confirmed reviews ALL

Water damage in the bathroom meant we couldn't close the door properly to latch it. One of the external doors was broken and couldn't lock. Also, maintenance turned up and let themselves in while we were out without letting us know or gaining consent. Then we had to help said maintenance to complete one of their tasks because they were unable to. On top of all this, the gardens were severely overgrown, the pools were poorly kept and other guests and their children were taking food and drink into the pools and spas constantly.

Dear Lisa, Thank you for your feedback. We’re very sorry to hear about the issues you experienced during your stay. The maintenance concerns you’ve raised, particularly regarding the bathroom door, external door lock, and unauthorised entry to your unit, are extremely concerning and not in line with our standards. We also apologise for the condition of the gardens, pool areas, and the behaviour of other guests, which should be better managed. Your comments have been shared with our management and maintenance teams for immediate review and action. We appreciate you bringing this to our attention and apologise for the inconvenience caused. Kind regards

Customer review rating 5.0/5

Kimberley R. Families - Confirmed reviews ALL

The accommodation was wonderful. The unit was so spacious and comfortable plus the veranda space was great. The pool/bbq area was fantastic and the play equipment was great for the kids. We didn’t use the bbqs this time but definitely will next time; it was such a great area. Location was great, 5 minutes to the park and beach. We had a great stay!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Gaseolelai P. Families - Confirmed reviews ALL

Enjoyed every minute of it. Travelled to GC as a family for a little weekend getaway and this was honestly beautiful. This is perfect for families with young children who are water rats. My son was awake at 7am every morning to go down for a swim. He really made the most of his time at BreakFree Diamond Beach Broadbeach. The pool and BBQ area were always well maintained throughout the day. Residents and visitors like myself were kind and mindful of each other. It’s honestly like a small gated community The staff were so lovely ensuring that we had everything we needed. The apartment room we stayed in was amazing. It had everything you needed. Kitchen, washing machine, dryer. We didn’t need to wait until we flew back home to wash our clothes, we did it every day hehe! What’s even better is, you have Pacific Fair 10mins walk down the road and the beach, literally 2mins walk from the venue.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 252 reviews 9.6/10 Location
  • 344 reviews 5.4/10 Room
  • 127 reviews 7.6/10 Service
  • 14 reviews 6.1/10 WiFi
  • 225 reviews 9.7/10 Pool
  • 181 reviews 6.5/10 Amenities
  • 162 reviews 2.9/10 Cleanliness
  • 36 reviews 8.8/10 Value

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