Dear Dawn, Thanksfor your wonderful feedback and for continuing to choose us for your family stays! We’re so pleased to hear you enjoyed the resort-style apartments and convenient location. We also appreciate your feedback regarding the floors and will share this with our housekeeping team for attention. We look forward to welcoming you back again soon! BreakFree Diamond Beach

Dear Trish, Thanks for your wonderful feedback! 😊 We’re so pleased to hear you and your family enjoyed the pools and spas. We appreciate you letting us know about the chewing gum on the stairs and the Wi-Fi speed, and we’ll share this with our team for improvement. We hope to welcome you back again soon! 🌴 BreakFree Diamond Beach

Dear Illona, Thank you for your detailed feedback. We’re pleased you enjoyed our location, facilities, security and comfortable stay. We apologise for the cleanliness and maintenance issues, as well as the limited cutlery and kitchenware. Your feedback has been shared with our team to help us improve. We hope to welcome you and your family back for a better experience next time. Kind regards,

Dear Amanda, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, pools and BBQ facilities, and that our team provided a positive experience throughout your stay. We are sorry, however, to hear about the cleanliness and maintenance issues you encountered in your apartment. The concerns you raised regarding the shower, appliances, rollaway bed and overall presentation are certainly not the standard we aim to provide, and your feedback has been shared with our housekeeping and maintenance teams for follow-up. Thank you again for your comments. We appreciate your feedback and hope to have the opportunity to welcome you and your family back for an improved stay in the future. Kind regards, The BreakFree Diamond Beach Team

Dear Jill, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you had a wonderful family stay and enjoyed our convenient location. It’s also great to know that your arrival and check-in experience was a positive one. We appreciate your comments regarding the apartment feeling a little dark, as well as your feedback on the cleanliness and accommodation. Feedback like this is valuable to us and helps highlight areas where we can continue to improve the guest experience. Thank you again for choosing BreakFree Diamond Beach, Jill. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, The BreakFree Diamond Beach Team

Dear Natalie, Thank you for your lovely feedback. We’re pleased to hear you enjoyed your stay, particularly the location, comfortable beds, pool and playground. We’re sorry about the issues with the washing machine and shower head. We’ll have these checked by our maintenance team. Thank you for recommending us, and we look forward to welcoming you and your family back again soon! Kind regards, BreakFree Diamond Beach Broadbeach

Dear Mark, Thank you for your feedback. We’re delighted to hear that you and your family enjoyed your stay, especially our heated pool and convenient location. We’re also pleased to hear that our staff was so accommodating and helpful during your visit. We’ll be sure to pass on your kind comments to her. We hope to welcome you and your family back again soon! Kind regards,

Dear Kay, Thank you so much for your lovely feedback and for staying with us again. We’re delighted to hear that you had another enjoyable stay and that you found the resort clean, comfortable and well located. It’s also great to know that you were happy with the kitchen facilities and the service you received throughout your visit. A special thank you for mentioning Jack — we really appreciate you taking the time to recognise him. We look forward to welcoming you back to BreakFree Diamond Beach again soon. Kind regards, BreakFree Diamond Beach Team

Dear Penny, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent stay was so different from the positive experience you had with us previously. We completely understand how frustrating and disruptive it would have been to be without water for most of the day, particularly while travelling with children. We also apologise that the communication you received regarding the repair timeframes was unclear and that you were not kept better informed as the situation progressed. We are also very sorry to hear that the smoke alarm continued beeping throughout your final night. We understand how disruptive this would have been, especially with children, and this is certainly not how we would want you to spend your last night with us. Your comments regarding the mildew and damp smell in the apartment, as well as the need for clearer information about after-hours assistance, have also been noted. We appreciate you raising these concerns, as they highlight areas where we need to improve both our communication and the overall guest experience when unexpected issues arise. We truly appreciate that you chose to return to BreakFree Diamond Beach after enjoying your previous stay, which makes it especially disappointing that this visit did not meet the standard you expected from us. Thank you again for your honest feedback, Penny. We hope we have the opportunity to welcome you and your family back in the future and provide the enjoyable experience you have had with us before. Kind regards, BreakFree Diamond Beach Team

Dear Rachel, Thank you for taking the time to share your feedback with us. We’re sorry, however, that the cleanliness of your room did not meet the standard you expected. Sticky floors and insufficient attention to detail are certainly not what we want for our guests. We have shared your comments with our housekeeping team so that we can address these areas and improve our cleaning standards. We appreciate your honest feedback and hope to have the opportunity to provide you and your family with a much-improved experience on a future stay. Kind Regards

Dear Melanie, Thank you for taking the time to share your lovely feedback with us. We’re delighted to hear that you enjoyed your spacious, clean and quiet unit, and that you had a great experience with our pool, even if the weather wasn’t quite on your side! It’s also wonderful to know that our team, check-in process and WiFi all contributed to a positive family stay. We truly appreciate your feedback and your recommendation. We hope to welcome you and your family back to Diamond Beach for another enjoyable stay Kind Regards

Dear Cameron, Thank you for taking the time to share your feedback following your stay at Diamond Beach. We’re delighted to hear that you enjoyed our location and found our team accommodating and helpful, particularly when you raised your concerns about the beds. We’re pleased our team was able to find a suitable solution and move you to a room with a more comfortable queen bed at no additional charge. It’s also wonderful to hear that you appreciated our recycling facilities and sustainability efforts. Thank you again for your kind words and for recommending us. We hope to have the pleasure of welcoming you back to Diamond Beach for another great stay.

Thank you for your fantastic review! We’re delighted to hear you enjoyed our great location, clean accommodation and pool during your stay. It’s wonderful to know you had such an enjoyable visit, even though it was only a short one. We really appreciate your feedback and hope to welcome you back to BreakFree Diamond Beach again in the future. Kind regards, The BreakFree Diamond Beach Team

Dear Sandra, Thank you for your feedback, and we apologise for the inconvenience. We’re sorry to hear about your son’s watch charger. Unfortunately, we were unable to locate it. Regarding the unit location, we understand your disappointment. Unfortunately, as some apartments are individually owned, it can sometimes be difficult to allocate guests close to each other. We did our best to accommodate your request. We’re glad the clothes horse was replaced and appreciate your comments regarding the washing machine and dryer. Kind Regards

Dear Elaine, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear that you enjoyed the spacious apartment, convenient parking, comfortable Queen bed, and our location close to the tram and Pacific Fair. We sincerely apologise for the issues you experienced with the pillows, bedding, and mould on the curtains. We understand how important these details are for a comfortable stay. We have shared your feedback with our housekeeping and maintenance teams so these items can be reviewed and addressed. We also appreciate your comments regarding the kitchen supplies. Your feedback is valuable and will help us identify areas where we can improve the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards,

Dear Stacey, Thank you for your lovely feedback and for choosing to stay with us. We’re so glad you enjoyed the resort, pools and amenities. We sincerely apologise for the unpleasant smell and the issue with the bathroom light switch. We understand how concerning and uncomfortable this would have been and will ensure these matters are investigated. We appreciate you bringing this to our attention and look forward to welcoming you back again!

Dear Daqing, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you, Amanda, for taking the time to share your feedback with us. We’re pleased to hear you enjoyed the spacious apartment, quiet location, and convenient access to the light rail, as well as your smooth arrival and departure. We’re very sorry to hear about the condition of the floors and glass surfaces during your stay. This is certainly not the standard of cleanliness we aim to provide, and we appreciate you bringing it to our attention. We will share your comments with our housekeeping team for follow-up. We’d also like to clarify that our resort offers two swimming pools, with one heated to approximately 30°C, as well as two spas maintained at approximately 35°C. We’re sorry that you were unable to enjoy the pool facilities as expected, particularly during the cooler months. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, The team at BreakFree Diamond Beach

Dear Simone, Thank you for your feedback. We’re pleased to hear you had a comfortable and pleasant stay, and we’re glad Jack was able to assist with the technical issues. We appreciate your comments and hope to welcome you and your family back again soon.