Dear Sam, Thanks for your continued loyalty and for choosing to stay with us over the years. We sincerely apologise for the frustration you experienced during the booking process with the Accor Reservations team and understand how disappointing the communication and extra bed arrangements must have been. While this issue occurred prior to your arrival, we're pleased that our team was able to promptly deliver the rollaway bed once the misunderstanding was identified. We appreciate your kind comments about your stay overall and are glad you enjoyed your time with us. For any future stays, you are always welcome to contact our reception team directly, and we will be happy to assist with your booking requests and preferences wherever possible. Your feedback has been noted, and we hope to have the opportunity to welcome you and your family back again soon. Kind Regards

Thank you for your review, Igor. We're delighted to hear that you enjoyed our pool facilities and our convenient location close to the beach and local shops. It's also wonderful to know that you found your apartment comfortable, clean, and well-equipped, and that our team was able to assist with the extra bed and towels to make your stay more enjoyable. We appreciate your feedback and look forward to welcoming you and your family back to BreakFreeDiamond Beach in the future. Kind regards,

Thank you for your lovely review! We’re so glad you enjoyed the heated pool and spas, and it’s wonderful to hear that our team made you feel welcome. We also appreciate your feedback regarding the main bedroom mattress and will be sure to pass this on to the relevant team for review. We hope to welcome you and your family back to BreakFree Diamond Beach again soon!

Hi Bradley, Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you and your family enjoyed another stay with us at BreakFree Diamond Beach. It's especially lovely to know that your spacious apartment gave the kids plenty of room to play and that you found our location and facilities enjoyable. Hearing that you've chosen to stay with us again all the way from New Zealand truly means a lot to our team. We also appreciate your constructive comments regarding the kitchen equipment, consumable supplies, hot water, and WiFi speed. Your feedback has been shared with the relevant departments for review, as we are always looking for ways to improve our guests' experience. Thank you again for your kind words about the cleanliness of the apartment and for recommending us to your family and friends. We are so pleased to have been part of your holiday and look forward to welcoming you and your family back for a third stay in the future. Warm regards,

Dear Leisa, Thank you for the fabulous review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Megan Letting Manager

Dear Mandy, Thank you for taking the time to share your feedback. We are pleased to hear you found the kitchen modern and appreciated some aspects of your stay. However, we are disappointed to learn that the condition of the apartment and the cleanliness did not meet your expectations. Please accept our sincere apologies regarding the bathroom bin, floor cleanliness, uneven carpet, difficulty securing the back door lock, and the dated condition of parts of the apartment. Your comments have been shared with our housekeeping and maintenance teams so these concerns can be reviewed and addressed. Guest feedback is important to us as it helps identify areas where we can improve. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a better experience in the future. Kind regards,

Dear Deborah, Thank you for your review. We’re pleased to hear you enjoyed our location, pool, and friendly team. We apologise for the delay at check-in and appreciate your feedback regarding the apartment presentation and kitchen items. We’re glad you had a pleasant stay overall and hope to welcome you and your family back again soon. 😊 BreakFree Diamond Beach

Hi Melani, Thank you so much for such a lovely review. It really means a lot to hear that BreakFree Diamond Beach feels like a second home to you. We’re so glad our team has been able to help and make each stay comfortable and easy. It’s also wonderful to hear that you consistently find the apartments tidy and the team helpful. We always love welcoming familiar faces back, and we really appreciate your continued support over the years. We look forward to seeing you again on your next visit. Kind regards, BreakFree Diamond Beach Team

Thank you for taking the time to share your feedback. We are very sorry to hear about the condition and setup of the bed in your apartment. We completely understand how disappointing this would have been, particularly when you had booked expecting a comfortable King Bed. The issues you have described with the two single beds separating and the condition of one of the mattresses are certainly not the standard we aim to provide. We will be following this up with our team and the apartment owner so the bedding can be inspected and addressed. We are pleased to hear that you otherwise found the apartment nice, however we are sorry that the bedding had such a significant impact on your stay. Kind regards, BreakFree Diamond Beach Team

Dear Trudi, Thank you for your lovely feedback. We are delighted to hear that you enjoyed our fantastic location and facilities, and that our team made you feel welcome with friendly and helpful service. We appreciate your comments regarding the bed and toilet height and will take this feedback into consideration as we continue to improve our guest experience. It was a pleasure having you stay with us, and we look forward to welcoming you back again next year for another enjoyable stay. 😊

Dear Alex, Thank you for taking the time to share your feedback. We are delighted to hear that you love staying with us and appreciate your honest comments about how we can improve. We are sorry that the kitchen equipment, bedding comfort, and crockery provided did not fully meet your family's needs during this stay. Our apartments are supplied with kitchenware for a standard stay, however we do keep additional equipment in storage. Had we been aware during your stay, our Reception team would have been more than happy to provide extra plates or any other available kitchen items to make your experience more comfortable. We also appreciate your comments regarding the bed comfort. While mattress preferences can vary from guest to guest, your feedback is valuable and will be shared with management for review. Thank you again for your feedback and for choosing to stay with us. We truly value your loyalty and hope to welcome you and your family back for another enjoyable stay in the future. BreakFree Diamond Beach Resort

Dear Beverly. We are sorry to hear that your stay did not meet your expectations. While we are pleased that you found our team welcoming and your arrival and departure experience positive, we regret the concerns you experienced with the cleanliness and presentation of the apartment. At BreakFree Diamond Beach, we strive to provide all guests with a comfortable and enjoyable stay. Had these issues been brought to our attention during your visit, our team would have welcomed the opportunity to inspect the apartment and address any concerns as quickly as possible. We appreciate you taking the time to share your experience, as guest feedback helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a much more positive experience. Kind regards,

Dear Michael, Thank you for your feedback. We are sorry to hear that your recent stay did not meet your expectations, especially as a valued returning guest of over 20 years. Our apartments are inspected by our Housekeeping Supervisor prior to guest arrival, so we will be reviewing your comments with the team regarding the cleanliness concerns you raised. We also apologize that the bedroom TV issue was not resolved during your stay. We appreciate your loyalty and your feedback, and we hope to welcome you back for a much more enjoyable stay in the future. BreakFree Diamond Beach

Dear Sarah-Jo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Cheryl, Thanks for your wonderful feedback! We’re so pleased to hear you enjoyed the clean rooms, gardens, walkways and our heated pools. It’s great to know you noticed the improvements! We also appreciate your feedback about the online booking process and will pass this on to the team. We look forward to welcoming you back again soon! BreakFree Diamond Beach

Dear Dawn, Thanksfor your wonderful feedback and for continuing to choose us for your family stays! We’re so pleased to hear you enjoyed the resort-style apartments and convenient location. We also appreciate your feedback regarding the floors and will share this with our housekeeping team for attention. We look forward to welcoming you back again soon! BreakFree Diamond Beach

Dear Trish, Thanks for your wonderful feedback! 😊 We’re so pleased to hear you and your family enjoyed the pools and spas. We appreciate you letting us know about the chewing gum on the stairs and the Wi-Fi speed, and we’ll share this with our team for improvement. We hope to welcome you back again soon! 🌴 BreakFree Diamond Beach

Dear Illona, Thank you for your detailed feedback. We’re pleased you enjoyed our location, facilities, security and comfortable stay. We apologise for the cleanliness and maintenance issues, as well as the limited cutlery and kitchenware. Your feedback has been shared with our team to help us improve. We hope to welcome you and your family back for a better experience next time. Kind regards,

Dear Amanda, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, pools and BBQ facilities, and that our team provided a positive experience throughout your stay. We are sorry, however, to hear about the cleanliness and maintenance issues you encountered in your apartment. The concerns you raised regarding the shower, appliances, rollaway bed and overall presentation are certainly not the standard we aim to provide, and your feedback has been shared with our housekeeping and maintenance teams for follow-up. Thank you again for your comments. We appreciate your feedback and hope to have the opportunity to welcome you and your family back for an improved stay in the future. Kind regards, The BreakFree Diamond Beach Team