BreakFree Diamond Beach Broadbeach

BreakFree Diamond Beach Broadbeach

Customer review rating (ALL Rating) 3.8/5 754 reviews

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Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 500m to Pacific Fair (Shops)

  • 50m to Public Transport

  • Close to Resuarants and cafes in Broadbeach Area

ALLSAFE approved hotel

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wi-Fi

Our accommodation(s)

A fantastic Gold Coast holiday awaits you in affordable self-contained 1, 2 or 3 Bedroom Apartments set amongst tropical gardens. The apartments have everything you'll need for your stay, with a fully equipped kitchen, comfortable living area, cable TV, and a large private balcony to relax on after a hard day at the beach.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  754 reviews

TripAdvisor Rating  4.0/5  1,783 reviews

We have been staying here since I was a child, I now stay here with my children traveling yearly from Adelaide.

Customer review rating 5.0/5

Shay Families - Confirmed reviews ALL

Never had a bad experience, staff are friendly, Grounds are nice, pool is well maintained, accomodation is clean. Great location !

Well Located, great facilities

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Awesome location. Great pool. Well priced.

Dear Simon G., We very much appreciate your comments regarding your stay at the BreakFree Diamond Beach Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our team do note requests when allocating bookings. Unfortunately, sometimes we are unable to accommodate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 1.0/5

Kim Families - Confirmed reviews ALL

Disappointed. Room is filthy! (dry urine on toilet seat, bird poo'S inside sliding door by the lounge, oil stains on cookware (doesnt looked like its been cleaned) No internet, despite the advertisement of Free internet!! No reception/attendant after hours so basically you have to wait until they open the next day. Oh BTW, they dont entertain you if you are 10mins early, so if you have scheduled activities, like us.. Think before you book. Never coming back to this place

Dear KIM LYRA M., Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Whilst the unit is dated, i can assure the housekeeping team are very articulate in cleaning however, due to the age of the unit, some items are still yet to be replaced. I have escalated this to our General Manager who will respond to your directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

rooms need updating

Customer review rating 3.0/5

Craig Families - Confirmed reviews ALL

good, outdoors was great rooms need updating shower didn't work properly shower screen broken

Dear MELISSA h., Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean. Well equipped. Great facilities for children and families

Customer review rating 5.0/5

Anne Families - Confirmed reviews ALL

We came from interstate and holidayed with our 2 grandchildren

Dear Carol T., We very much appreciate your comments regarding your stay at the BreakFree Diamond Beach Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your comment regarding the WiFi. This service is provided by an outside company who do charge for the service. However, Free WiFi is provided complimentary to Accor Live Limitless members. If you do book in the future, please feel free to sign up and book through the Accor site or direct to receive this inclusion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 295 reviews 9.6/10 Location
  • 548 reviews 4.5/10 Room
  • 183 reviews 8.2/10 Service
  • 19 reviews 6.1/10 WiFi
  • 330 reviews 9.7/10 Pool
  • 294 reviews 5.6/10 Amenities
  • 278 reviews 2.2/10 Cleanliness
  • 161 reviews 4.6/10 Vibe

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