BreakFree Diamond Beach Broadbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 394 reviews

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Description

Hotel extras

  • There's plenty to entertain the kids with a fun novelty children's wading pool and playground

  • Relax your muscles with a trip to our cave spa or heated outdoor spa.

  • Secure your vehicle with our undercover parking

  • Splash around in the 2 large lagoon pools with cascading waterfalls

  • Whip up an alfresco lunch at the shaded BBQ area

Our accommodation(s)

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  394 reviews

Customer review rating 3.5/5

Carolyn B. Families - Confirmed reviews ALL

The pool and pool area is great, especially having one pool that is heated. The location is great, it is within a block of the beach and 15 min walk to the shops and restaurants at Broadbeach. The room was very spacious, kitchen and bathrooms were nice and the beds were very comfortable. However there were a few maintenance issues that need addressing that made me not wish to stay at this resort again. The lounge was FILTHY. Holes in the leather and so much food and crap between the cushions. The oven did not work. Wouldn't even heat up. The drawers in the freezer are broken, makes it hard to use. The dryer is mounted upside down and the lint catcher wouldn't stay in, so it just fell to the ground. I didn't think we should use the dryer without it. The curtains are filthy. They just need to be replaced. Both showers leaked across the bathroom floor. We stayed 8 nights and were meant to get a room service half way through, we did not get a room service at all. We got the 3rd degree when we asked for more toilet paper. Would be nice if the place had face washers, when we asked about it we were told "that's not an Australian thing". We're Australian. It is a thing. Every other hotel gives face washers.

Thank you for your feedback. We are very pleased to hear you enjoyed the pool area, heated pool, spacious apartment, comfortable beds, and our location close to the beach and Broadbeach dining and shopping. We are sorry, however, to hear about the cleanliness, maintenance, and servicing issues you experienced during your stay. This is not the standard we aim to provide, and we regret that we let you down. We are also disappointed to hear how your request for extra toilet paper and enquiry about face washers were handled. We appreciate you bringing these matters to our attention, and we will be following them up with our housekeeping and maintenance teams. Thank you again for your honest feedback.

Customer review rating 5.0/5

Monique B. Families - Confirmed reviews ALL

My daughter had a liver transplant and i requested a very clean room and not only did i received a clean room it also was upgraded. It's an amazing place to stay. My daughter absolutely loved the pool. Ive been there twice and I cannot wait to come stay again.

Thank you for your lovely review. We are so pleased to hear the apartment was presented to such a high standard and that the upgrade made your stay even more comfortable. It is wonderful to know your daughter loved the pool and that you have enjoyed staying with us more than once. We truly appreciate your kind words and look forward to welcoming you back again.

Customer review rating 3.5/5

Anton V. Families - Confirmed reviews ALL

Nicely set up apartment , beautiful swimming pool , everything you need is close by . Only downside was the apartment building being built directly beside our apartment , which commenced each morning at 630am , I did read in the Ad that this was happening, but didn't realize our apartment would be so close it , other than that we would stay again .

Thank you for your review. We are so glad you enjoyed the apartment, pool, and convenient location. We also appreciate your understanding regarding the nearby construction and are sorry the noise was more noticeable than expected. We would love to welcome you back again.

Customer review rating 4.5/5

Marita H. Families - Confirmed reviews ALL

Great place to stay, we loved our 3 bedroom unit, keeping the unit number for when we stay again! Highly recommend for families!!! Rated a 9 only because the front sliding door did not lock made us feel a a bit uncomfortable Otherwise it would have been a 10 for sure!

Dear Marita, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Maria W. Families - Confirmed reviews ALL

Lots of fun with family

Thank you for your lovely review. We are so pleased to hear you enjoyed the amenities and had a fun family stay with us. It is great to know the pool and BBQ area helped make your time here even more enjoyable. We hope to welcome you and your family back again soon. Kind regards,

Other web-users rate our hotel

  • 252 reviews 9.7/10 Location
  • 345 reviews 5.3/10 Room
  • 125 reviews 7.6/10 Service
  • 14 reviews 6.1/10 WiFi
  • 225 reviews 9.7/10 Pool
  • 179 reviews 6.6/10 Amenities
  • 160 reviews 2.8/10 Cleanliness
  • 146 reviews 5/10 Comfort

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