Dear Alicia, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our location and pools. I am sorry to learn about the confusion regarding towels during your stay. As we are a self-contained resort, we encourage guests to wash and reuse towels as part of our sustainability program. However, bath towels can always be exchanged through Reception, and no fees apply for this service. I apologies if this was not clearly communicated during your stay. As part of the Accor program, we also offer pool towels for hire. These are complimentary for ALL Accor members, while a fee of $3.50 per towel applies for non-members. This information is normally provided at check-in. I am also sorry to hear that your interactions with some of our reception team left you feeling unwelcome. This is certainly not the experience we aim to provide, and I will follow up with the team regarding your comments. Thank you again for your feedback, and we hope to welcome you back in the future for a more enjoyable stay. Kind regards,

Dear Verity, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location, comfortable facilities, well-equipped kitchen, and that the kids had a great time in the pools. We appreciate your positive comments and are pleased that your stay was an enjoyable one overall. We hope to welcome you and your family back to BreakFree Diamond Beach again soon. Kind regards, Camila BreakFree Diamond Beach Broadbeach

Dear Susan, Thank you for taking the time to share your feedback. We're pleased to hear you found the apartment comfortable and that our team, cleanliness, and check-in experience met your expectations. We appreciate your comments regarding the gardens and surrounds, as well as the noise from the neighbouring building. We have also noted the cracked laundry door for follow-up with the apartment owner. Thank you again for your feedback, and we hope to welcome you back in the future. Kind regards, BreakFree Diamond Beach Broadbeach

Hi Anthony, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you and your family had a really good stay and that you found BreakFree Diamond Beach to be an ideal place for young families. It's great to know you enjoyed our facilities, accommodation, and cleanliness standards. We also appreciate your comments regarding the WiFi speed. Guest feedback like yours helps us identify areas where we can improve, and we will take your comments into consideration as we continue to enhance our services. Thank you for choosing to stay with us and for being a valued ALL Gold member. We hope to welcome you and your family back again soon. Kind regards,

Dear Anna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Lyndal, Thank you for such a lovely review! We’re so pleased your pool access apartment had plenty of room for the family and that the heated pools were such a hit with the kids. It’s especially lovely to hear that Camilla helped make your stay memorable. We’ll be sure to pass on your kind words to her. We’d love to welcome you all back to BreakFree Diamond Beach for another family getaway! Kind regards, Jack Guest Service Agent

Hi Darren, Thank you for your feedback. I would like to assure you that I tried to find as many solutions as possible for you at the time. The safety and comfort of our guests are always our top priority. Unfortunately, we were fully booked when this occurred, which limited the options available. The best solutions I was able to offer were either a full refund or a relocation to another apartment the following day, along with a full refund for the first night's stay. Regrettably, by the time the issue was reported, all of our housekeeping staff had finished for the day and the manager was off-site, which further restricted what could be arranged immediately. We are truly sorry for your experience and understand your disappointment. Please be assured that we did our best based on the options available at the time and genuinely wanted to help resolve the situation as quickly as possible. Kind regards,

Hi Kiala, Thank you for taking the time to share your feedback. We’re very sorry to hear that your apartment did not meet your expectations and that aspects of your stay were disappointing for you and your family. We take feedback like this seriously and regret that these concerns were not brought to our attention during your stay, as we would have welcomed the opportunity to address them where possible. We appreciate you sharing your experience with us, as it helps highlight areas that require attention. We’re glad to hear that the location and pool were enjoyed by your family, and we’re sorry that the rest of your experience fell short. We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable stay. Kind regards, Megan Letting Manager

Hi Derek, Thank you for your lovely feedback. We're delighted to hear you and your granddaughters enjoyed your stay, especially the apartment layout, well-equipped kitchen, laundry facilities, and heated pool. We're also pleased that the apartment exceeded your expectations and that you found it spotlessly clean. Thank you for your suggestion regarding additional foil for the oven; we will take this on board. We appreciate your recommendation and look forward to welcoming you back in the future. Kind regards,

Dear Sam, Thanks for your continued loyalty and for choosing to stay with us over the years. We sincerely apologise for the frustration you experienced during the booking process with the Accor Reservations team and understand how disappointing the communication and extra bed arrangements must have been. While this issue occurred prior to your arrival, we're pleased that our team was able to promptly deliver the rollaway bed once the misunderstanding was identified. We appreciate your kind comments about your stay overall and are glad you enjoyed your time with us. For any future stays, you are always welcome to contact our reception team directly, and we will be happy to assist with your booking requests and preferences wherever possible. Your feedback has been noted, and we hope to have the opportunity to welcome you and your family back again soon. Kind Regards

Thank you for your review, Igor. We're delighted to hear that you enjoyed our pool facilities and our convenient location close to the beach and local shops. It's also wonderful to know that you found your apartment comfortable, clean, and well-equipped, and that our team was able to assist with the extra bed and towels to make your stay more enjoyable. We appreciate your feedback and look forward to welcoming you and your family back to BreakFreeDiamond Beach in the future. Kind regards,

Thank you for your lovely review! We’re so glad you enjoyed the heated pool and spas, and it’s wonderful to hear that our team made you feel welcome. We also appreciate your feedback regarding the main bedroom mattress and will be sure to pass this on to the relevant team for review. We hope to welcome you and your family back to BreakFree Diamond Beach again soon!

Hi Bradley, Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you and your family enjoyed another stay with us at BreakFree Diamond Beach. It's especially lovely to know that your spacious apartment gave the kids plenty of room to play and that you found our location and facilities enjoyable. Hearing that you've chosen to stay with us again all the way from New Zealand truly means a lot to our team. We also appreciate your constructive comments regarding the kitchen equipment, consumable supplies, hot water, and WiFi speed. Your feedback has been shared with the relevant departments for review, as we are always looking for ways to improve our guests' experience. Thank you again for your kind words about the cleanliness of the apartment and for recommending us to your family and friends. We are so pleased to have been part of your holiday and look forward to welcoming you and your family back for a third stay in the future. Warm regards,

Dear Leisa, Thank you for the fabulous review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Megan Letting Manager

Dear Mandy, Thank you for taking the time to share your feedback. We are pleased to hear you found the kitchen modern and appreciated some aspects of your stay. However, we are disappointed to learn that the condition of the apartment and the cleanliness did not meet your expectations. Please accept our sincere apologies regarding the bathroom bin, floor cleanliness, uneven carpet, difficulty securing the back door lock, and the dated condition of parts of the apartment. Your comments have been shared with our housekeeping and maintenance teams so these concerns can be reviewed and addressed. Guest feedback is important to us as it helps identify areas where we can improve. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a better experience in the future. Kind regards,

Dear Deborah, Thank you for your review. We’re pleased to hear you enjoyed our location, pool, and friendly team. We apologise for the delay at check-in and appreciate your feedback regarding the apartment presentation and kitchen items. We’re glad you had a pleasant stay overall and hope to welcome you and your family back again soon. 😊 BreakFree Diamond Beach

Hi Melani, Thank you so much for such a lovely review. It really means a lot to hear that BreakFree Diamond Beach feels like a second home to you. We’re so glad our team has been able to help and make each stay comfortable and easy. It’s also wonderful to hear that you consistently find the apartments tidy and the team helpful. We always love welcoming familiar faces back, and we really appreciate your continued support over the years. We look forward to seeing you again on your next visit. Kind regards, BreakFree Diamond Beach Team

Thank you for taking the time to share your feedback. We are very sorry to hear about the condition and setup of the bed in your apartment. We completely understand how disappointing this would have been, particularly when you had booked expecting a comfortable King Bed. The issues you have described with the two single beds separating and the condition of one of the mattresses are certainly not the standard we aim to provide. We will be following this up with our team and the apartment owner so the bedding can be inspected and addressed. We are pleased to hear that you otherwise found the apartment nice, however we are sorry that the bedding had such a significant impact on your stay. Kind regards, BreakFree Diamond Beach Team

Dear Trudi, Thank you for your lovely feedback. We are delighted to hear that you enjoyed our fantastic location and facilities, and that our team made you feel welcome with friendly and helpful service. We appreciate your comments regarding the bed and toilet height and will take this feedback into consideration as we continue to improve our guest experience. It was a pleasure having you stay with us, and we look forward to welcoming you back again next year for another enjoyable stay. 😊