BreakFree Diamond Beach Broadbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 388 reviews

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Description

Hotel extras

  • There's plenty to entertain the kids with a fun novelty children's wading pool and playground

  • Relax your muscles with a trip to our cave spa or heated outdoor spa.

  • Secure your vehicle with our undercover parking

  • Splash around in the 2 large lagoon pools with cascading waterfalls

  • Whip up an alfresco lunch at the shaded BBQ area

Our accommodation(s)

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  388 reviews

TripAdvisor Rating  3.9/5  1,824 reviews

Missing door in a bathroom

TripAdvisor rating 1.0/5

avisaurea TripAdvisor review

We booked a 2-bedroom, 2-bathroom apartment at Diamond Beach Resort, paying around $500 per night, expecting a basic level of comfort and privacy. On arrival, we were shocked to discover that the main bathroom in Apartment 143 was completely unusable — it had no door at all. The door had been entirely removed, making the bathroom impractical and unacceptable for a family or group stay. We raised this issue immediately at reception, however no solution was offered. Our request to be moved to a different apartment was declined, despite the apartment clearly not meeting minimum expectations for a paid two-bathroom accommodation. The second bathroom did have a door, but unfortunately the lock was broken, which again compromised privacy. Charging premium rates for apartments that are outdated and fail basic functional requirements is not acceptable. A bathroom without a door is not a minor issue — it renders the apartment unsuitable for its advertised purpose. This stay was extremely disappointing, and I would not recommend booking here unless management addresses these fundamental maintenance and quality issues.

Customer review rating 4.0/5

Leah L. Families - Confirmed reviews ALL

Loved the apartment, facilities and location. Only feedback on the apartment (78) is that the bedrooms need block out curtains. With the carpark for the apartment building behind and other common areas with lights on all night, including sensor lights, the vertical blinds have large gaps and do not block out the light. We had to jig some pillows behind the blinds to try and minimise the light coming through. The other thing is for an apartment with carpet throughout there isnt a vacuum to use for the inevitable sand and dirt that comes in.

Customer review rating 4.5/5

Ian F. Solo - Confirmed reviews ALL

After the problems with access, I had no further worries. The apartment was good and the pool facilities were excellent.

Customer review rating 4.0/5

Delena L. Families - Confirmed reviews ALL

Staff were friendly and accomodating. I definitely appreciate their hospitality. Location to beach and the mall was convenient. I had small kids and elderly parents so was worried it might not suit them but worked out fine with a ground floor room. Pool area and playground was great. Our bedrooms got a bit warm as there was only aircon in the lounge so we blasted the air just to keep the rooms cool at night. Some of the crockery was chipped and pots scratched so probably needs replacing. Our balcony sliding door fell right off at first open, in the end we kept fitting it back on but could be a serious hazard around small kids. Overall for the price I paid our party still managed to relax and unwind so I would still consider staying here again.

Customer review rating 3.5/5

Peter W. Couples - Confirmed reviews ALL

We have stayed here a lot over the last 25years. The only downside now is the resort being almost surrounded by new buildings which creates shade late afternoon. Also I had a bikini bleached by a product in the spa. But I will email you separately about that.

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Other web-users rate our hotel

  • 242 reviews 9.6/10 Location
  • 324 reviews 6.2/10 Room
  • 128 reviews 7.9/10 Service
  • 15 reviews 7.1/10 WiFi
  • 215 reviews 9.6/10 Pool
  • 166 reviews 7.2/10 Amenities
  • 148 reviews 4.1/10 Cleanliness

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