BreakFree Diamond Beach Broadbeach 3.5 stars

accommodation is looking tired and dated. Also we had a crane working behind our apartment which was very noisy very early in the morning.

The pool was lovely and great entertainment for the kids. Staff were very friendly and we were very grateful to get a partial discount when Covid-19 disrupted our plans and we vacated one unit early. The downside would be that the rooms are very dated and not exactly spotless. The hot water in our unit was luke warm at best, we had to boil the jug to do dishes. They attempted to fix this and it was better for a day but then went back to how it was. To sum up I guess I would say OK, but could be better.

Couldn't make our trip because of the new restrictions put in place for the covid 19 virus and they wouldn't give us our money back absolutely disgusting .......shame on you Diamond beach

We arrived and our room was well equipped. We complained that the “hot” water was like warm at best. It took 2 days before someone visited then another 2 before s serviceman checked it out.,.. not good enough.The water was warmer but still not hot and with the escalating Covid19 pandemic happening it was the least of our worries but the shower was cold! The grout in the tiles was mouldy and hair in the shower! Not a happy experience

We loved it. So well maintained. Everything accessible

We arrived at breakfree diamond and were instantly impressed with the facilities. The apartment sizes are huge and spacious and the pool is amazing!

The best thing about the stay was the pool. The rooms were not cleaned properly, there was black mould in both of the bathrooms. No instructions about where we were to place rubbish when bin was full no extra bin liners either. We literally had to do a full shopping there wasn't even salt and pepper or anything. Only one towel given each and were told if we want more that's an extra charge. My friend and I had separate apartments due to having 3 children each with us and we asked to be located as close as possible and we were on complete different sides of resort. The female receptionist was rude when we rung about the fact the WIFI was not working our entire stay. In my Apartment the beds were terrible you could feel the springs I had to sleep on the couch the entire stay. None of the kitchen matched it was mostly odds and ends. Wasn't great considering we were two mum's on holiday.

Office lady horrible service, paying for extra towels unexceptable, rooms dirty, mattress protector stained, matress uncomfortable, toilet cistern constantly running, mould in bathrooms, asked to be put close to other family we travelled with was put opposite sides of resort, didnt want to complain anymore as office lady was horrible to deal with. Offered free wifi and service was broken for the whole week. Had to provide own rubbish liners for bins after first empty. Pool area great for family and kids that was the best part.

We will definitely be back it is such a great place to stay excellent and helpful staff, great spot and excellent facilities

Friendly extremely helpful staff nothing too much trouble

Felt right at home good location great for the kids and had everything we needed.

Overall pretty happy with our stay. Shared areas were lovely, pool was lovely, rooms were a bit outdated, but tidy enough. The majority of the staff were really friendly and helpful, except for the first women we encountered at check in, which almost soured my opinion of the place before we even got through the gates. Myself and another family both arrived at the same time, and reception was closed, so we were ringing the intercom, and the woman that answered was extremely brusque, to the point of rudeness. Not a smile to be seen, very snappy, we were both rather shocked. Luckily the other staff redeemed my opinion of the place.

Firstly I would like to say the staff we lovely and helpful. HOWEVER, our apartment was unclean and in poor working order. yes it was older, but it can be clean.. There was a build-up of grime on the walls, around light switches, the fans covered in dust, the fly wires built up of grime and dust. shower build up in grout, fans noisy, chipped paint, shaggy carpet. poorly equipt kitchen, The doors were very difficult to slide and use, verandas unswept. The pool was lovely but needed a really good clean as build up on the edges. the staff were lovely as we informed them of our disapointment and they acknowledge that they are not allowed to do a deep clean and our appartment was not great.

Room was good although bathroom and kitchen somewhat dated.

Room clean but toilet door was a cheap curtain, same with laundry. Pool area waterfall still out of service as it was 3 months prior. Person who served my wife at reception was difficult.