BreakFree Diamond Beach Broadbeach 3.5 stars

Gardens and pools amazing

Good to stay over and very help full reception staff all the time; nice and friendly atmosphere.

Family holiday. We have been staying at this property since it first opened (at least 10 times)and it is our go location for our Gold Coast holidays. The pools and outdoor facilities are excellent and a recent upgrade of outdoor furniture is a welcome change. The pool lounges a very comfortable. Whilst the outdoor areas a highly rated, the rooms are tired and in need of an upgrade. Our room had paint that was cracking, there was no ceiling fan in the third bedroom, we had to purchase one as it was too hot to sleep without one, sealant was missing from the ensuite shower, the bath was stained and chipped, living room blinds were stained not sure from what, fry pans were old and dirty. We didn’t receive the weekly clean as stared during our 10 night stay.

Loved the location and swimming/BBQ facilities. Room 125 was very dated which honestly didn't bother us, but the beds were ridiculous. We had to buy toppers so we could sleep on them. I don't understand this as it's probably one of the biggest selling points for people away from home. If you can't sleep well you don't enjoy your days as much which is what happened with us unfortunately.

The accomm and pool are lovely but unfortunately there are 3 high rise buildings under construction which means clanging and tradie yelling from 6am every morning.

The staff were friendly and the pool was great. However had I’d known the air conditioning wouldn’t work overnight I wouldn’t have booked to stay there. Also the microwave was broken and had to be replaced. Both of these things are very inconvenient when travelling with a 9 month old. I would have expected better for the price we paid.

This is our second time staying here.We stayed 7 nights in a 2 bedroom. Was clean on arrival with nice comfy beds. Very dated but still spacious. There could of been more kitchen crockery and utensils. Resort is so perfect for families with young children and everything you need is at walking distance or the tram is close by. Would definitely stay here again!

The resort was good, good location and loved the rock pool areas. The unit itself was disappointing considering the price. Dated decor, stained and shabby furniture, lacking kitchen utensils and cutlery. There is also a lot of construction happening in the area resulting in a lot of noise disturbance throughout the day. We booked for 5 nights but left after 4. We did not get off to the best start with this holiday as the unit we had originally booked with several months prior cancelled our reservation 3 weeks out stating a ‘system error’ leading to a double booking which sounded quite dubious as the borders had reopened! Luckily I called the resort directly and they had one unit available for the date.

The start was a bit troublesome as the number give for unit wasn’t the one we were staying in and I disturb other guest. The ground floor unit was perfect for us with young children.

Good location but ikd

Location is very good, close to shops and restaurants. The lagoon pools are fantastic and the garden area very pleasant, but could be better looked after. The first disappointment was that I reserved two 2-bedroom apartments for my family expecting they would be close to each other. However they were not on the same building. Apt 167 was on the 3rd floor of one building and apt 144 was on the 2nd floor of another building. The second disappointment was that I paid extra to have 2 "Deluxe" apartments with air conditioning, but in reality the aircon was only in the lounge rooms; the bedrooms had no air conditioners. Luckily the nights we spent there were not too hot. Now for constructive comments: both apartments were clean. Apt 167 furniture and carpets were old and worn out, but it had a DVD player and a Nespresso coffee machine that did not exist in apt 144. which seemed to had been recently refurbished. The bed sheets and coverlets of 144 appeared to be brand new; the towels, however, were not so white. A small missing detail was that the shower of the social bathroom had no soap tray. Another was that we were not able to connect the TV to the internet and there was no cable TV channels that we could see. Summing all up, we had a good time, but I don't think the apartments qualify as "DeLuxe" and justify the higher price.

A lovely resort. Only down side was no air-con and we weren't told.

Very relaxing and great for families with great pool set-up

Great location and pool .We were there for 4 nights 2 nights we had loud music once till 2am we rang after hours and they said there was nothing they could do. Also our ceiling fans were not working

Some issues in room - tap water in kitchen brown, ensuit sink took forever to drain, between couch cushions not cleaned. Renovated room nice.