Dear Cameron, Thank you for taking the time to share your feedback following your stay at Diamond Beach. We’re delighted to hear that you enjoyed our location and found our team accommodating and helpful, particularly when you raised your concerns about the beds. We’re pleased our team was able to find a suitable solution and move you to a room with a more comfortable queen bed at no additional charge. It’s also wonderful to hear that you appreciated our recycling facilities and sustainability efforts. Thank you again for your kind words and for recommending us. We hope to have the pleasure of welcoming you back to Diamond Beach for another great stay.

Thank you for your fantastic review! We’re delighted to hear you enjoyed our great location, clean accommodation and pool during your stay. It’s wonderful to know you had such an enjoyable visit, even though it was only a short one. We really appreciate your feedback and hope to welcome you back to BreakFree Diamond Beach again in the future. Kind regards, The BreakFree Diamond Beach Team

Dear Sandra, Thank you for your feedback, and we apologise for the inconvenience. We’re sorry to hear about your son’s watch charger. Unfortunately, we were unable to locate it. Regarding the unit location, we understand your disappointment. Unfortunately, as some apartments are individually owned, it can sometimes be difficult to allocate guests close to each other. We did our best to accommodate your request. We’re glad the clothes horse was replaced and appreciate your comments regarding the washing machine and dryer. Kind Regards

Dear Elaine, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear that you enjoyed the spacious apartment, convenient parking, comfortable Queen bed, and our location close to the tram and Pacific Fair. We sincerely apologise for the issues you experienced with the pillows, bedding, and mould on the curtains. We understand how important these details are for a comfortable stay. We have shared your feedback with our housekeeping and maintenance teams so these items can be reviewed and addressed. We also appreciate your comments regarding the kitchen supplies. Your feedback is valuable and will help us identify areas where we can improve the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards,

Dear Stacey, Thank you for your lovely feedback and for choosing to stay with us. We’re so glad you enjoyed the resort, pools and amenities. We sincerely apologise for the unpleasant smell and the issue with the bathroom light switch. We understand how concerning and uncomfortable this would have been and will ensure these matters are investigated. We appreciate you bringing this to our attention and look forward to welcoming you back again!

Dear Daqing, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you, Amanda, for taking the time to share your feedback with us. We’re pleased to hear you enjoyed the spacious apartment, quiet location, and convenient access to the light rail, as well as your smooth arrival and departure. We’re very sorry to hear about the condition of the floors and glass surfaces during your stay. This is certainly not the standard of cleanliness we aim to provide, and we appreciate you bringing it to our attention. We will share your comments with our housekeeping team for follow-up. We’d also like to clarify that our resort offers two swimming pools, with one heated to approximately 30°C, as well as two spas maintained at approximately 35°C. We’re sorry that you were unable to enjoy the pool facilities as expected, particularly during the cooler months. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, The team at BreakFree Diamond Beach

Dear Simone, Thank you for your feedback. We’re pleased to hear you had a comfortable and pleasant stay, and we’re glad Jack was able to assist with the technical issues. We appreciate your comments and hope to welcome you and your family back again soon.

Dear Melanie, Thank you for your detailed feedback. We’re pleased you enjoyed the location, but we’re sorry the resort and apartment did not meet your expectations. We appreciate your comments regarding the maintenance, furnishings, cleanliness, supplies and overall presentation, and will take these on board as we work on improvements. We’re glad Jack was helpful and welcoming, and we’ll be sure to pass on your kind words to him. Thank you again for your feedback.

Dear Angie, Thank you for taking the time to share your feedback. We’re genuinely sorry that your stay did not meet the standard we aim to provide. We understand how frustrating it would have been to experience issues with room access, particularly when this occurred more than once. We also appreciate you highlighting the concerns. Cleanliness and maintenance are very important to us, and the issues you’ve described are certainly not the experience we want our guests to have. We will be following up with our maintenance and housekeeping teams to ensure these matters are addressed. Thank you again for bringing this to our attention, and we apologies for the inconvenience caused during your stay.

Dear D., Thank you for taking the time to share your feedback. We’re very sorry to hear that the condition of the apartment did not meet the standard you have experienced during your previous stays with us. We sincerely apologise for the mould, cobwebs and bugs you encountered. We understand how disappointing this would have been, especially as you have stayed with us several times and have previously had a positive experience. We appreciate you bringing this to our attention and will raise your concerns with our housekeeping and maintenance teams so the apartment can be inspected and the necessary issues addressed. Thank you again for your feedback, and we hope we have the opportunity to provide you with the experience you have come to expect from us on your next stay.

Dear Emily, Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed our facilities. However, we sincerely apologise that the cleanliness and overall condition of the apartment did not meet your expectations. We are particularly concerned and we will share your comments with our housekeeping and maintenance teams so these issues can be properly reviewed and addressed. Your feedback is very valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind Regards

Dear Taylor, Thank you for taking the time to share your feedback. We’re pleased to hear that you were very happy with your room and amenities at Diamond Beach. We’re very sorry to hear about the condition and unpleasant odours around the lower apartment and stair area. We understand how disappointing this would have been, particularly as it affected your ability to enjoy the verandah and made accessing your room unpleasant. We appreciate you bringing this to our attention and will ensure the issue is followed up with the relevant team. We hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Kind Regards

Hi Tanya, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our location, the kitchen facilities, heated pool and spa, and that our reception team made you feel welcome. We also appreciate your comments regarding the dust in some areas of the apartment and the limited television options. Your feedback is valuable and will be shared with the relevant teams for review. It’s wonderful to hear that you would return to Diamond Beach, and we look forward to welcoming you and your family back again in the future. Kind regards, The BreakFree Diamond Beach Team

Hi Jason, Thank you for your wonderful feedback. We’re delighted to hear you had such a comfortable stay and that you found our team so friendly and welcoming. It’s especially lovely to hear your kind words about Camilla. We’ll be sure to pass your feedback on to her and let her know she helped make your stay so enjoyable. Kind regards, The BreakFree Diamond Beach Team

Thank you for your wonderful review, Amanda! We’re delighted you enjoyed our location, pool area and your family stay with us. We really appreciate your kind feedback and recommendation, and we look forward to welcoming you and your family back again soon!

Dear Timothy, Thank you for taking the time to share your feedback. We sincerely apologise that the cleanliness of your apartment did not meet your expectations. Finding dirty dishes left in the dishwasher and the absence of hand soap is certainly not the standard we aim to provide, and we understand how disappointing this would have been. Your comments have been shared with our housekeeping team to help ensure our cleaning procedures are followed more thoroughly and to prevent this from happening again. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with the high standard of service and accommodation we strive to deliver. Kind regards, The BreakFree Diamond Beach Team

Dear Phillip, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the change to your accommodation. We understand how disappointing this must have been. Your refund for the inconvenience has now been processed. Please be assured that this is not something that normally happens, and we regret that it affected your stay. Kind regards, The BreakFree Diamond Beach Team