BreakFree Diamond Beach Broadbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 404 reviews

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Description

Hotel extras

  • There's plenty to entertain the kids with a fun novelty children's wading pool and playground

  • Relax your muscles with a trip to our cave spa or heated outdoor spa.

  • Secure your vehicle with our undercover parking

  • Splash around in the 2 large lagoon pools with cascading waterfalls

  • Whip up an alfresco lunch at the shaded BBQ area

Our accommodation(s)

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  404 reviews

Customer review rating 3.5/5

Deborah B. Families - Confirmed reviews ALL

Good location, but out of the 4 rooms we booked only 2 where in good condition, 2 of them were dirty and run down, one room Also forgot to put in a 3rd bed for the children and with a late check in this was not sorted until the following day,

Dear Deborah, Thank you for your feedback and for being a valued ALL and Accor Vacation Club member. While we're pleased you enjoyed our location, we're sorry to hear about the condition of some of the rooms. We also apologise that our response did not meet your expectations when these concerns were raised. Your comments have been shared with our team to help us improve both our room standards and guest service. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards,

Customer review rating 5.0/5

Lori K. Families - Confirmed reviews ALL

Our apartment was perfect for our family holiday. Great size and layout for individuals to have their own space but still be together. Kids loved the pool and location was great as a base to explore the beach and theme parks. Pacific Fair and supermarkets a few minutes away added to the convenience. Check in was easy and staff great to deal with. This was the second time we chose Breakfree Diamond Beach and we will be back.

Customer review rating 4.0/5

Donald W. Couples - Confirmed reviews ALL

Enjoyed our stay, the staff were very nice and helpful but when we left we took off the sheets and mattress protector , was shocked to see the state of it and the mattress..very badly stained the protector at least should have been extensively cleaned before we were to sleep on it and would have expected the mattress to have been cleaned as well..not nice at all We always take off sheets etc , when we are leaving, wherever we stay , to assist housekeeping staff Apart from that, we were very pleased with everything

Thank you for taking the time to share your feedback. We are pleased you enjoyed your stay overall and found our team friendly and helpful, particularly following the return of your wallet. We are very sorry to hear about the condition of the mattress protector and mattress. This is certainly not the standard we aim to provide, and we will be following this up with our housekeeping team. We also appreciate your feedback regarding the after-hours arrival directions and will take this into consideration to help make arrival easier for future guests. We hope to have the opportunity to welcome you back again for a more comfortable stay. Warm Regards, Jack

Customer review rating 5.0/5

Stephanie J. Families - Confirmed reviews ALL

Absolutely fabulous amenities. The lagoon pools, bbqs, playground, toddler swimming area. Units were large and plenty of room for the 7 of us. We would definitely stay again

Thank you for your wonderful feedback. We are delighted to hear that your family enjoyed the spacious apartment, lagoon pools, BBQ areas, playground and toddler swimming area. It is lovely to know that the resort was a great fit for your family holiday. We truly appreciate your kind words and look forward to welcoming you back for another stay. Warm Regards, Jack

Customer review rating 0.5/5

Jade K. Families - Confirmed reviews ALL

I booked through the website and the 3 bedroom apartment looks brand new and modern but it is far from it the place is extremely outdated and needs work done to it (1) carpet is filthy and needs replacing (2) bathrooms need work done on them (3) window tracks need a clean as they have mould all through them (4) overall place needs maintenance

Hi Jade, Thank you for taking the time to share your feedback. We are sorry to hear that the apartment did not meet your expectations. We understand your concerns regarding the condition of the carpet, bathrooms, window tracks, and the overall presentation of the apartment. Cleanliness and maintenance are extremely important to us, and your comments have been shared with our housekeeping and maintenance teams for review and follow-up. As our resort offers a range of individually owned apartments, furnishings and décor can vary between units. However, all apartments should be clean, comfortable, and maintained to an acceptable standard, and we appreciate you bringing these matters to our attention. Guest feedback plays an important role in helping us identify areas for improvement, and we thank you for highlighting your experience. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standards we strive to deliver. Kind regards, Megan BreakFree Diamond Beach

Other web-users rate our hotel

  • 254 reviews 9.6/10 Location
  • 350 reviews 5.7/10 Room
  • 130 reviews 7.5/10 Service
  • 9 reviews 6.1/10 WiFi
  • 235 reviews 9.7/10 Pool
  • 186 reviews 6.8/10 Amenities
  • 156 reviews 2.9/10 Cleanliness
  • 34 reviews 8.6/10 Value

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