BreakFree Diamond Beach Broadbeach

Customer review rating (ALL Rating) 3.9/5 688 reviews

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 500m to Pacific Fair (Shops)

  • 50m to Public Transport

  • Close to Resuarants and cafes in Broadbeach Area

ALLSAFE approved hotel

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wi-Fi

Our accommodation(s)

A fantastic Gold Coast holiday awaits you in affordable self-contained 1, 2 or 3 Bedroom Apartments set amongst tropical gardens. The apartments have everything you'll need for your stay, with a fully equipped kitchen, comfortable living area, cable TV, and a large private balcony to relax on after a hard day at the beach.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  688 reviews

TripAdvisor Rating  4.0/5  1,789 reviews

Location and pools

Customer review rating 4.0/5

Glen Families - Confirmed reviews ALL

Walk to everything, beach , shops , restaurants , clubs , transport , entertainment , casino Great resort , pools , spas , bbq facilities and childrens play area

Good stay in the heart of the GC

Customer review rating 4.5/5

P. G. Families - Confirmed reviews ALL

Really nice apartment complex in the heart of Broadbeach. Some of the decor and fittings are a little dated and although the pool complex could do with a little work, basically this complex has all you need as a base for an amazing GC holiday.

Dear P., Thank you for your review We are glad that you enjoyed your stay and our convenient location. we are continuing to focus on our offering and very much appreciate your feedback. Kind Regards

Disappointed

Customer review rating 2.0/5

Jason Families - Confirmed reviews ALL

We booked 3 apartments- 2 x two bedroom deluxe apartments and a two bedroom apartment. One deluxe apartment was wonderful #51, the other wasn’t anywhere as nice and wasn’t as in pictures advertised and disappointing when you compared them both. This room #73 backed directly onto a construction with jackhammers at 6.30am everyday during our stay except weekends. I was extremely unhappy and receptionist wasn’t very helpful and basically had no other room to swap with. She just said that the website said about construction. I have no complaints if it wasn’t jackhammers behind our bedroom and normal construction noises. The two bedroom apartment was dreadful and had large bumps in the carpet which was a trip hazard and mould in the bathroom this entire room needs renovations and is nothing like the photos shown and for the thousands of $$$ charged is absolutely absurd. We will never stay here again. The only living Celt part was the pool and spa facilities on site. Very disappointing we spent $7200 for a week for our 3 families. We would have took a refund if we weren’t holidaying with our NZ families.

Dear Karen, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, however unfortunately the construction that boarders the resort in several locations and is advertised on all our booking platforms is out of our control, Thank you once again for sharing your concerns and for your support. I once again offer my sincere apologies on behalf of the entire team here at BreakFree Diamond Beach, you can be assured that we continually reviewing and remedying revised offerings. Sincerely,

A little isolated

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Great room

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards

Well located

Customer review rating 4.0/5

Anne Families - Confirmed reviews ALL

We all enjoyed our stay there but I'm disappointed that staff haven't gone out of their way to ring the laundry where sheets are washed to see if my Grandaughters 2 Pandora bracelets are. She was packing her bag & put the white box with them it on the bed (white sheets). She has cried soo much since. Value $1000 also sentimental.

Dear Anne L., We very much appreciate your comments regarding your stay at the BreakFree Diamond Beach Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the delay in reply regarding your lost property. I got in touch with the linen company on Friday 20th at 11:19, however did not receive a reply until Monday 23rd at 11:10. They advised they had gone through all linen and lost property and were unable to locate your lost property. I have asked the housekeeping to continue to look out for anything just in case. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 265 reviews 9.8/10 Location
  • 484 reviews 4.6/10 Room
  • 145 reviews 7.7/10 Service
  • 17 reviews 5.2/10 WiFi
  • 281 reviews 9.2/10 Pool
  • 248 reviews 6/10 Amenities
  • 242 reviews 2.2/10 Cleanliness
  • 142 reviews 5.1/10 Vibe

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