BreakFree Diamond Beach Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 435 reviews

BreakFree Diamond Beach Broadbeach - Image 1
BreakFree Diamond Beach Broadbeach - Image 2
BreakFree Diamond Beach Broadbeach - Image 3
BreakFree Diamond Beach Broadbeach - Image 4

Description

Hotel extras

  • There's plenty to entertain the kids with a fun novelty children's wading pool and playground

  • Relax your muscles with a trip to our cave spa or heated outdoor spa.

  • Secure your vehicle with our undercover parking

  • Splash around in the 2 large lagoon pools with cascading waterfalls

  • Whip up an alfresco lunch at the shaded BBQ area

Our accommodation(s)

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  435 reviews

TripAdvisor Rating  4.0/5  1,822 reviews

Great location, comfortable accomodation, great value

Customer review rating 5.0/5

Ls Business - Confirmed reviews ALL

The team were excellent and the accomodation was comfortable and really well located.

Fantastic family accommodation

Customer review rating 4.5/5

Krystie Families - Confirmed reviews ALL

A smooth checking, comfortable and spacious apartment. Excellent pools and easy access to local points of interest. Also lots of great facilities.

Great location, fantastic amenities. The rooms were lovely and well priced.

Customer review rating 4.5/5

Kirstie D. Families - Confirmed reviews ALL

We had a fabulous trip. The room accommodation was perfect for us and the pool area and BBQ were next level. We will stay again. The only downside, if I'm being real picky, was that we needed to go to reception to ask for dishwasher powder and toilet paper every day so we ended up buying our own.

Dirty and disgusting

TripAdvisor rating 1.0/5

Frida L TripAdvisor review

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Dear FridaL, Thank you for sharing your review of Diamond Beach Resort. I’m sorry to hear that aspects of your stay did not meet expectations. While it appears your booking has been booked and stayed with an external management provider, I’d like to take this opportunity to highlight the benefits of booking to stay with the onsite Management of BreakFree Diamond Beach. Guests who book directly with us can expect a high standard of cleanliness and service, with dedicated onsite housekeeping and maintenance teams to promptly address any concerns. We take pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your feedback and hope to welcome you in the future so you can experience the full benefits of booking to stay with our onsite team. Sincerely, Darryl Barker General Manager

Do not recommend

TripAdvisor rating 1.0/5

Victoria O TripAdvisor review

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Dear Victoria O, Thank you for your review of Diamond Beach Resort. I’m sorry to hear that your experience was not as you had hoped. After reviewing your comments, it appears your stay was through an external manager and you did not stay with the onsite management of BreakFree Diamond Beach. When booking directly with us guests benefit from our dedicated onsite team, including housekeeping and maintenance, who ensure our apartments are maintained to a high standard. We also have staff available daily to assist with any concerns during your stay. We appreciate your feedback and hope to have the opportunity to welcome you in the future so you can experience the high level of service we pride ourselves on. Sincerely, Darryl Barker General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 212 reviews 9.8/10 Location
  • 296 reviews 6/10 Room
  • 119 reviews 7.1/10 Service
  • 21 reviews 3.3/10 WiFi
  • 176 reviews 9.3/10 Pool
  • 139 reviews 6.8/10 Amenities
  • 121 reviews 3.8/10 Cleanliness
  • 23 reviews 5.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Broadbeach