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BreakFree Diamond Beach Broadbeach 3.5 stars

Customer review rating (ALL Rating) 4.0/5 1,177 reviews

ALLSAFE approved hotel

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BreakFree Diamond Beach Broadbeach
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+ 6 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 500m to Pacific Fair (Shops)

  • 50m to Public Transport

  • Close to Resuarants and cafes in Broadbeach Area

  • Advantage 5

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 broadbeach
australia

Tel: +611300092878

Fax: (+61)7/55702222

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 18km / 11 miles

GPS:-28.036189, 153.434223

Our accommodation(s)

A fantastic Gold Coast holiday awaits you in affordable self-contained 1, 2 or 3 Bedroom Apartments set amongst tropical gardens. The apartments have everything you'll need for your stay, with a fully equipped kitchen, comfortable living area, cable TV, and a large private balcony to relax on after a hard day at the beach.

Our guest reviews for
BreakFree Diamond Beach Broadbeach

100% genuine reviews from our guests

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ALL Rating 4.0/5

1,177 reviews

Great location

Customer review rating 4.0/5

Anonymous Families - 14/01/2022 Confirmed reviews ALL

Location is fantastic, walk to the beach and close to shops and restaurants. Book ahead at the surf clubs for dinner as often booked out. Rooms are decent for families and our kids particularly enjoyed the resort pool and spa.

Catherine, Thank you for the great review and rating! Thank you also for the great insider tips to make the most of your stay on the Gold Coast! See you next time. Regards, Guy Feest General Manager

Well located loved it

Customer review rating 4.5/5

Amanda G. Families - 13/01/2022 Confirmed reviews ALL

Very nice at reception the people love the location and the pool area

Amanda, Thank you so much for your great rating and review of the resort. It's wonderful that you had such a great time with us. Warm regards, Guy Feest General Manager

Great location and pools

Customer review rating 4.0/5

Anonymous Families - 13/01/2022 Confirmed reviews ALL

Had a lovely stay with our young family. Location and pools were great. Unit was renovated and suited our needs. Floors were VERY dirty on arrival and more thorough cleaning is recommended.

Dear Larissa, Thank you for your wonderful rating and review of the resort. We are so glad that you enjoyed your stay with us and very much appreciate the constructive feedback, thank you! Warm regards, Guy Feest General Manager

Well located but very unclean

Customer review rating 1.5/5

Anonymous Families - 12/01/2022 Confirmed reviews ALL

I have stayed in Diamond Beach Resort 3 times over the years. Previously we stayed at very old apartments but they were relatively clean. This time we opted for deluxe apartment and it was absolutely most unclean place ever. We did not use any of the kitchen utensils provided and had to wash mould in bathrooms ourselves. Hotel reception staff was annoyed that I wanted to confirm we got the courtyard apartment as that was my request which was fulfilled. Thought of me complaining about place not being clean to the same staff was not something i wanted to do Apart from that pool was great as usual, location is perfect. Thank you

Dear Salih, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience was less than ideal. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Feest General Manager

Well Located and Good Pool and BBQ Amenities

Customer review rating 3.5/5

Steven Families - 11/01/2022 Confirmed reviews ALL

Had issues with a faulty sliding door and damaged outdoor furniture on our balcony. Eventually all fixed. Disappointed we didn’t revive our second week servicing. Nice friendly staff on the counter. A great location.

Dear Rosemary, Thank you for your great review of the resort and for your kind words for the Reception team. Apologies for the lack of the mid-stay service, I'll look into the system we have to make sure we don't miss such events in the future. Warm regards, Guy Feest General Manager

Nice, quiet area

Customer review rating 3.0/5

Ashleigh Families - 11/01/2022 Confirmed reviews ALL

Pool is great and located in a nice, quiet area a short walk to park and beach. Room was ordinary, old and not very clean. Bathroom needs attention. Definitely no where near as good as Breakfree Alexandra Headlands

Dear Ashleigh, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience was less than ideal. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Feest General Manager

Great facilty, friendly staff

Customer review rating 5.0/5

Gordon W. Families - 11/01/2022 Confirmed reviews ALL

We had a great time, friendly staff.

Dear Gordon, Thank you for your wonderful rating and review of the resort - In these challenging times it's very much appreciated! Warm regards, Guy Feest General Manager

Well located

Customer review rating 3.0/5

Anonymous Families - 11/01/2022 Confirmed reviews ALL

Great location, and pool area. Unfortunately the apartment we had was not very well appointed. Essential kitchen items missing, split system air conditioning not working very well, musty bathrooms.

Dear Fiorella, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience was less than ideal. Your feedback is very important to us and we appreciate the constructive and detailed review, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Feest General Manager

well located, good variety of recreation areas

Customer review rating 3.5/5

Anonymous Families - 11/01/2022 Confirmed reviews ALL

The unit was clean and adequately furnished. The smoke alarms went off when the door to the bathroom was opened and steam escaped. We could not turn them off, so we removed them. There was no Foxtel remote in the unit which meant we could not access the tv. When a maintenance man came, there was also no batteries in the remote. The outside table was very dirty, with food marks as well as dust and leaves. The inside was clean.

Dear Wendy, Thank you for your great review of the resort and also the detailed information about your stay with us - very much appreciated. Best regards, Guy Feest General Manager

Nice.

Customer review rating 3.5/5

Maricel B. Friends - 10/01/2022 Confirmed reviews ALL

It was nice and relaxing. Except my deposit I'm waiting for a refund... I make sure its clean and perfect when I leave so can I please have it back...

Dear Maricel, Thank you for your useful review and rating of the resort, much appreciated! Processing of bond/deposits are done on the day of departure and can take 7-10 days depending on the bank that you use. Please reach out to us directly if you still have not received confirmation of this within that timeframe. Regards, Guy Feest General manager

Unclean 3 star

Customer review rating 2.5/5

Carol Families - 09/01/2022 Confirmed reviews ALL

Very disappointed. Unit was filthy & sticky. Crumbs, hair & rubbish; definitely had not been vacuumed before us. Spa pool was lovely the first day then the next day was freezing cold. Maybe the heater had blown? Bottom sheet felt very ‘old’, not crisp & fresh at all. Security doors were off their tracks. Overall very overpriced & disappointing

Dear Carol, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience was less than ideal. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to provide better services in the near future. Sincerely, Guy Feest General Manager

Great spot nice and close to the beach

Customer review rating 4.0/5

Sam Families - 09/01/2022 Confirmed reviews ALL

Great stay at this venue.

Dear Samantha, It's wonderful that you had such a great stay with us and thank you for highlighting our great location - a couple of minutes walk to the beach, Pacific Fair and the Oasis centre! Best regards, Guy Feest General Manager.

Great facilities

Customer review rating 4.0/5

Jake W. Families - 08/01/2022 Confirmed reviews ALL

An amazing place to stay with kids.

Dear Jake, Thank you so much for your review and highlighting the positives including the very family friendly facilities that we have here! See you next time. Regards, Guy Feest General Manager

Not bad

Customer review rating 3.5/5

Nazanin M. Families - 08/01/2022 Confirmed reviews ALL

The garden, pool & BBQ area and the location, are beautiful & lovely. But the unit, lavatory & beddings, kitchen facilities could improve

Dear Faran, Thank you for your great review of the resort and constructive feedback - very much appreciated! Warm regards, Guy Feest General Manager

Very well located!

Customer review rating 3.5/5

Anonymous Families - 08/01/2022 Confirmed reviews ALL

Well located and facilities were good! Apartment was a little dated and not as clean as it should have been. Dryer did not work which during wet weather was particularly inconvenient! Staff that we did see were quite helpful!

Dear Melissa, Thank you for your great review of the resort and your very helpful feedback - much appreciated. Warm regards, Guy Feest General Manager

Terrible

Customer review rating 0.5/5

Alycia P. Friends - 07/01/2022 Confirmed reviews ALL

The rooms were absolutely filthy and we were told we had a renovated room

Dear Alycia, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience was less than ideal. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Feest General Manager

Great for families

Customer review rating 3.5/5

M. F. Families - 06/01/2022 Confirmed reviews ALL

Convenient location. Comfortable stay. Great for families.

Dear Wendy, Thank you for your wonderful review and rating of the resort - we are so pleased that you and your f. enjoyed your stay with us! Warm regards, Guy Feest General Manager

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