Mercure Paris Nanterre 4 stars

Dear Yulia, We were truly dismayed to read your comment. The room you stayed in measures 20 m², but we also offer Privilege rooms of 25 m² and suites exceeding 30 m². Had you found your room too small, we would have been more than happy to upgrade you to a larger space—please don’t hesitate to let us know in the future. Your room was equipped with a Nespresso machine and a selection of capsules, as well as a courtesy tray with a kettle and a variety of teas and herbal infusions. Regarding water, as indicated in the room and our hallways, we follow a zero-plastic policy and no longer provide single-use mineral water bottles. Instead, we offer filtered Castalie still or sparkling water, available in carafes at the bar. We believe there may have been a misunderstanding, and we would be delighted to explain how to make the most of all our services during a future stay. Regarding the location we are 1 min away from the RER A Station Nanterre Ville and we are just a two-minute walk from the historic center of Nanterre, a charming area that immerses you in a cozy atmosphere with its Sainte-Geneviève Cathedral, the Jardin des Anciennes Mairies, and semi-pedestrian lanes. For those eager to explore, these local treasures are well worth discovering. Looking forward to welcoming you again soon. Stéphane

Dear Mr Gerrit A. D. H., Thank you very much for your positive feedback! We are glad that you enjoyed the friendliness of our team and your stay with us. It was a true pleasure to welcome you. Our central location is indeed very convenient, especially with the easy access to the RER A, making travel to Paris and the surrounding areas quick and simple. We look forward to welcoming you again very soon! Edell - Front office Manager

Gentile Chiara, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti,

Dear Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Gerard, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I sincerely regret that your experience did not meet the high standards we strive to uphold at Mercure Paris Nanterre, an establishment that is regularly recognized for its quality of service. Please allow me to apologize for the challenges you encountered during the check-in process. Contrary to your observation, there is no “random desk” at Mercure Paris Nanterre, as we do not have a traditional front desk. Thanks to our mobile check-in service, we welcome our guests in comfort, whether they choose to be seated in the lobby, the lounge area or at the bar. I am sorry that this service did not meet your expectations. The lady who assisted you was a trainee, supervised by her manager, as part of our program to help young people (aged 15 to 18) take their first steps into the working world. Your feedback will help both her and us improve our processes. I am disappointed to hear that you did not receive the warm welcome we aim to provide to every guest, as this is usually one of our strengths. Regarding the welcome drink, it is now accessible via the Accor app, and we assist each guest in activating it. The front door was closed at night, which is our standard procedure once all guests have arrived. You had the option to use your room key card to open the doors or to ring the bell. Your comments regarding the room condition and amenities have been noted and addressed with our housekeeping team to ensure a better experience for future guests. I do not fully understand your concerns about the bathroom facilities. You booked a family room, which includes one room with a queen-size bed and another with twin beds, each with its own bathroom: one with a standard bathtub (70x170 cm) and one with a shower. The lack of certain amenities in your room is totally unacceptable. Our housekeeping staff, including housekeepers and supervisors, are responsible for checking every detail, which clearly was not done according to our standards. While we do implement eco-friendly practices, we appreciate your feedback regarding the amenities and will review this aspect further. I truly regret that this experience has impacted your view of our brand. Thank you once again for your valuable insights, which are essential in helping us improve. Please do not hesitate to contact me if you have any further remarks or questions. Best regards, Stéphane hc…