Novotel Paris La Defense Nanterre 4 stars

Customer review rating (ALL Rating) 4.2/5 557 reviews

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Description

Hotel extras

  • Close to La Defense business district

  • 10-minute walk from Paris La Defense Arena

  • 4,306 sq.ft. of seminar space

  • A new hotel with 84 family rooms and 14 studios

  • Fitness center

Our accommodation(s)

Hotel location

Novotel Paris La Defense Nanterre

14 rue des 3 Fontanot
92000 NANTERRE
France

GPS:48.8963544, 2.219383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR

An open and relaxing space with a warm and friendly atmosphere. Whether it is a work meeting or a drink with friends, you are all set for a great get-together. Electric sockets and Internet available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  557 reviews

Customer review rating 4.0/5

Luis M. Business - Confirmed reviews ALL

My plane got delayed, which made me arrive just before the dinner slot ended (22:00). Sent an email when I knew the plane was delayed around 16:00 and another when I arrived in Paris at 20:30 asking for the restaurant to deliver my prepaid dinner to my room. Reception answered my first email informing the hotel I was going to arrive just in time and missed the second (no response). The receptionist was helpful when I showed him he had missed the email. He got me a pizza and a sparkling water (my request on the kitchen being closed even before 22:00) instead of my two-course meal. The king-size bed I booked was in fact 2 single bed mattresses glued together by Velcro... which is very uncomfortable when you move towards the middle of the bed. The water kettle is in front of the large (nice) TV set (ruining the experience). The hotel is quite new and is in a convenient location (1 metro station from La Défense which you can reach on foot in 10-15 mins). The restaurant serves really good food. The service is not so good; the restaurant manager seems not too keen on honouring the prepaid (half-board) menu (I just became aware in the restaurant that I could not choose a la carte and could only have the day menu – sometimes only 1 option available). Again, top food but ruined by the not-so-friendly service. One waiter did not seem to understand English.

Cher Luis M., Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience au Novotel Paris La Défense Nanterre. Nous sommes ravis d'apprendre que vous avez apprécié la modernité de notre établissement, ainsi que la qualité de notre restauration. Nous regrettons toutefois que votre arrivée ait été perturbée par le manque de réponse à votre second courriel concernant votre dîner. Nous nous excusons pour cette omission et pour la solution qui n’a pas été à la hauteur de vos attentes. Il est essentiel pour nous que nos clients se sentent à l'aise et bien servis, et nous sommes désolés que cela n'ait pas été le cas lors de votre séjour. Nous espérons avoir l'opportunité de vous accueillir à nouveau dans de meilleures conditions. Cordialement, Novotel Paris La Défense Nanterre

Customer review rating 1.0/5

Nav A. Families - Confirmed reviews ALL

Rooms not clean,we stayed 5 days and room wasn't hoovered, bed sheets dirty no body wash in bathroom.

Customer review rating 0.5/5

Amani E. Families - Confirmed reviews ALL

Staff is not helpful or friendly at all. Stairs at the reception so it was too difficult to handle the luggages. Phone in the room was not working although they claimed to fix it. So every time i had to go downstairs to ask for anything. I complained about my room temperature 6 times during my stay but never solved. Room was full of dust on the mirror, table and coffee machine although they were entering the room on a daily basis only to arrange the bed.

Customer review rating 3.5/5

Rudiger K. Families - Confirmed reviews ALL

Hardware is Great, but Service Levels vary Stay Started Well After we got an extra when Room Upgrade for platinum Status was not doable. But then we had to ask 3 Times to have empty ammenity bottle refilled, „do not disturbe“ sign was ignored Front Desktop was Not really interested to Check with cleaners cause we Left something valuable in the room After departure.

Customer review rating 4.5/5

Jan S. Business - Confirmed reviews ALL

Everything went smooth. Good experience end2end.

Cher Jan S., Nous vous remercions pour vos commentaires positifs. Nous sommes ravis d'apprendre que votre expérience au sein de notre établissement a été satisfaisante du début à la fin. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau prochainement. Cordialement, Novotel Paris La Défense Nanterre

Other web-users rate our hotel

  • 301 reviews 9.2/10 Location
  • 447 reviews 6.8/10 Room
  • 413 reviews 7.7/10 Service
  • 5 reviews 6.2/10 WiFi
  • 226 reviews 8.1/10 Breakfast
  • 206 reviews 7.1/10 Cleanliness
  • 24 reviews 4.5/10 Bar

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