It was 13 degrees outside and didn't feel much warmer inside. And the reason was simple, hotel management had decided not to turn on any heating in hotel rooms. Of course reported to the reception who "would look into it" until staff starting to tell the truth. I am frequently in Paris and travel every week, I will NEVER return to this hotel.

the room was so small , not clean , i found red fluid on curtain of room , air conditioner mot working that let me to open the window and there mosquitoes in room . the most nad issue i found two bugs and i showed them to the front desk and i sent mail but no reply about my issue .unfortunately bad experience

Was very disappointed that there were no lift facilities for luggage, needing to carry heavy bags up even a few stairs was very inconvenient. Not clear that parking payment is separate. No upgrade even offered. Free drink wasn’t available when I checked in, as it was only available after 4pm.

I stayed here with my daughter for the Celine Dion concert. The location was perfect and easy to travel to shopping centre and other sights. Every staff member and front desk were very friendly and polite. The room was clean and comfortable. Thank you for helping to make my daughter’s first experience in Paris a lovely one.

Stay in a lot of hotels, but for the significant price (leveraged the Celine Dion concert and added a substantial premium for basic amenities) - staff was even reluctant to give us a third towel, even though the room was booked for three people. Only two mugs, etc. No water. The facility was lacking essentials.

Room was comfortable, with all amenities provided. Breakfast was plentiful but hot options were not so good in my opinion. Great proximity to Plenitude Arena for our Celine Dion concert.

After the first day of stay at the hotel, our room wasnt even cleaned. When asked, we were told that it will be done. After 2 hours when it wasnt done, person had been rude to my wife and had said it will be done within the day. It was never done and I made a complain the next day the reception and person at the reception said she will take care of it. When we came back to room the next day our room was cleaned. But, door was kept opened. Fortunately nothing was lost. But, the door was opened and I have pictures of it too. Thoroughly dissapointed being a platinum member of Accor group.

The rooms have air conditioning but as the weather turned colder in autumn the staff were unable to turn on any heating. The room was freezing. The restaurant had been booked for a private event so the only option was room service - with many items not available. The pizza was served still cold as if from the fridge/freezer and not cooked through.

We traveled all the way from Dallas with my family, and although we initially had an issue with our room, the staff member who assisted us was amazing and helped us find a perfect solution by arranging a bigger room for our family. The room was beautiful, spacious, and very clean. The hotel is in a great location, and the food was absolutely delicious! Thank you for your kindness, professionalism, and for making our stay so enjoyable despite the initial challenge. We truly appreciate the excellent service. I would highly recommend Novotel Hotel to anyone traveling with family, and we would definitely love to come back! ❤️🏨

Super hotel

Clean, good service, good food

The location is good if you are going to the Plentitude / La Defense arena, otherwise it's very not charming and not close to Paris central. While the room was nice and big enough for 3 people, and the staff was very nice, when we got to the room it had no soap, few pillows, no tissues in the tissue box, so it felt like the room wasn't properly prepared.

Very comfortable beds and bathroom facilities

An enjoyable stay booked to take advantage to the proximity to the plenitude arena. Only one issue, on ordering dinner, a smaller menu of pizza and quick meals. On first presentation of our food, the pizza was ‘ice cold’. When mentioned to the staff, this was quickly resolved to our satisfaction. Breakfast the following morning was excellent, although we felt sorry for the one member of staff that was servicing a full restaurant. Overall a very good experience and we would recommend the venue.

3 trips to reception to get missing pillows, 30 minutes checkout at 0630 as Expedia payment wasn't found - improvement opportunities!!

Room comfortable , staff lovely . Shame no milk for coffee in room. Netflix didn’t work on tv either but that didn’t ruin our stay but would have scored 10 if they did

Room door was unlocked and open on arrival which was weird and room didn't seem to have had its housekeeping finished. Hand soap empty, no coffee, toilet didn't have sanitary seal. Contacted reception to request extra towels and was told their colleague would bring one in a moment. The towel never arrived and all calls to reception after that went unanswered. Cooked items on the breakfast were cold. Great location for Plentitude Arena and Westfield mall, only a short walk to get to both!

Great location for Plentitude Arena, friendly and helpful staff, room very comfortable, and great to hear Celine's songs and have photos taken with her cardboard cut outs on day of her concert. Only down side was the lack of vegan food in general. Though I managed to find something suitable breakfast was very limited with few choices. However we had to eat out for dinner both days as no vegan option at all. We did ask if the chef could just make us up something simple like pasta in a dairy free sauce like tomato but he didn't know how to do that - very disappointing. Thankfully we managed to find lovely vegan restaurants when exploring the city.

Our stay at the Novotel was extremely disappointing, especially considering the price we paid and the standards I would expect from a hotel of this category. The room overlooked a large rooftop full of industrial ventilation equipment, directly outside the window. The machinery generated a considerable amount of noise, including during the night, which made it difficult to properly relax and sleep. The room itself was also not particularly clean, and the overall impression was that the property was poorly maintained. The bathroom was another major issue. The shower did not drain properly, meaning that after taking a shower, the bathroom floor would practically flood because the water was not draining away. This is something that should simply not happen in a hotel at this price point. The café/common area was empty and visibly dirty, which did not exactly create a welcoming atmosphere. Getting around the hotel was also frustrating. There appeared to be only one lift serving our side of the building, and it was constantly being used by cleaning staff as well as guests. On one occasion, it took us around 15 minutes simply to wait for the lift and reach our floor. For a hotel of this size, this is completely unacceptable. The breakfast was probably the best part of the stay. The selection was good, but even here the experience was spoiled by staff who seemed far too eager to close the buffet, repeatedly giving the impression that guests should finish rather than being able to comfortably take another item or wait for food to be refilled. Even more frustrating was the hotel’s complete lack of communication before our stay. I called the hotel three times because I wanted to make a simple request. On each occasion, I was not even given the opportunity to properly explain what I needed and was simply told to send an email. I did exactly that, but never received a reply. The property does not make this particularly easy either. There is no clearly provided email address for guests to contact the hotel directly, and the only telephone number provided is a local French number. For international guests, this is extremely inconvenient and potentially expensive just to obtain basic information. The only real positives were the location, particularly the proximity to the stadium and the metro, and the breakfast selection. But honestly, location alone does not justify the price when the room is noisy, cleanliness is questionable, the bathroom floods, the lifts are painfully slow, and contacting the hotel is practically impossible. For what we paid, I would strongly recommend looking at other hotels in the area. There are plenty of alternatives where you can expect a much better overall experience for the same money. Very disappointing and absolutely not the standard I expected from Novotel.