Residence Mercure Paris La Defense Grande Arche 0 star

Customer review rating (ALL Rating) 3.3/5 635 reviews

Residence Mercure Paris La Defense Grande Arche - Image 1
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Description

Hotel extras

  • 13 studios and 25 apartments with equipped kitchen, 25 bedrooms

  • Check-In & Check-Out at the front desk of The Mercure Paris La Défense Grande Arche Hotel

  • Private, covered parking (fee)

  • 4 seminar rooms in daylight, flexible

  • At base of La Défense Arena, dir. access RER A, 10 mins downtown Paris,

Our accommodation(s)

Room

Classic Room -1 double bed

  • 2 pers. max
  • 28 / 301 sq ft
  • Bedding 25 x Double bed(s)

Hotel location

Residence Mercure Paris La Defense Grande Arche

20 Esplanade Charles De Gaulle
92000 NANTERRE
France

GPS:48.895195, 2.223648

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Treat yourself to a hot buffet breakfast at the Mercure Paris La Défense Grande Arche hotel. If you're in a hurry, the Express & Co, served in the hotel bar, will satisfy you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  635 reviews

Customer review rating 1.0/5

Hellen W. Families - Confirmed reviews ALL

During our stay we had a very unpleasant situation. My son’s diaper leaked and slightly wet the bedsheet (the top layer that covers the bed). I removed this layer and left it on the floor. When I returned to the hotel at the end of the day, the room had been cleaned, but the sheet was still in the same place. So we went to the reception to ask if the sheet could be changed or if we could have a clean one to replace it ourselves. To our surprise, the staff member was extremely aggressive, without even trying to understand what had happened: “Your son does not have to pee on the bed,” “You have to pay for it,” “My manager will check it before you leave.” We tried to explain that there was no damage to the bed or anything else in the room—it was just a sheet—but we were not able to communicate properly. Phrases like “Sorry, I didn’t understand what happened. Could you please explain it again?” or “Could you please confirm exactly which part is wet?” were never said. Instead, we only received accusations. No effort at all from the other side to understand what we were trying to say. It made me wonder: don’t guests ever dirty bed linens? Doesn’t anyone sweat? Doesn’t anyone spill water, juice, or anything else on a hotel bed?!

Customer review rating 2.0/5

Eduardo A. C. Business - Confirmed reviews ALL

Toilet would not stop flushing, shower difficult to operate, in summary seems like everything is reaching replacement/refurbishing stage. Bed was comfortable though.

Customer review rating 1.5/5

Ellen P. Families - Confirmed reviews ALL

appartement needs urgently a renovation. Location is ideal near RER A Breakfast is in Mercure, crossing the square.

Customer review rating 2.0/5

Janos S. Couples - Confirmed reviews ALL

The main issue was the visible lack of maintenance, the general run-down feel of the room. It was also very dusty, it was very dirty, even to the point there being garbage inside the paper glass in the bathroom. I regularly stay in Ibis hotels, sometimes Mercure or other Accor, but this was the worst one I ever stayed in.

Customer review rating 3.0/5

Beatris M. T. Families - Confirmed reviews ALL

The room we had was smelly. Somehow the quality went down. We stayed here years ago, it was good experience but this time it was different. Housekeepers left the dirty linens on the room upon our check in. It was unpleasant.

Other web-users rate our hotel

  • 319 reviews 8.6/10 Location
  • 567 reviews 3.8/10 Room
  • 294 reviews 6.8/10 Service
  • 7 reviews 5.6/10 WiFi
  • 248 reviews 4.3/10 Comfort
  • 209 reviews 2.6/10 Cleanliness
  • 189 reviews 2.3/10 Vibe
  • 128 reviews 2/10 Amenities

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