Customer review rating (ALL Rating) 3.3/5 519 reviews

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Hotel extras

  • 13 studios and 25 apartments with equipped kitchen, 25 bedrooms

  • Check-in at the front desk of The Mercure Hotel

  • Private, covered parking (fee)

  • 4 seminar rooms in daylight, flexible

  • At base of La Défense Arena, dir. access RER A, 10 mins downtown Paris,

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location


20 Esplanade Charles De Gaulle

GPS:48.895195, 2.223648

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms


Our accommodation(s)

Accommodations at Mercure Paris La Défense Grande Arche let you be more autonomous, alone or in a group. Choose the best one suited for you: single rooms or studios and T2 apartments, more suitable for long stays. The meeting rooms and hotel services are always accessible.


Classic Room -1 double bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.3/5  519 reviews

TripAdvisor Rating  3.5/5  793 reviews

Very low service level

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Despite my call and email about late arrival the room was annulated!! Staff was not very proactive to find a solution. First I had to proof the I have had contact about my late arrival.

Dear JAN M., On behalf of our entire team and the Mercure, I would like to apologize for the way your request was handled. Indeed, at no time does this behavior reflect the quality of service we expect from our staff.However, it is customary that the reservation be guaranteed or confirmed before 6:00 PM before it is cancelled.Please be assured that we take your feedback as an alert to our management, and that your experience will not be repeated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coline - Leader experience Client

Well located and friendly staff

Customer review rating 4.5/5

C L. Families - Confirmed reviews ALL

We stayed at the hotel for 3 nights, very good experience.

Well Located

Customer review rating 4.0/5

Godfrey D. Friends - Confirmed reviews ALL

Excellent Location


Customer review rating 3.0/5

Aaa Business - Confirmed reviews ALL

Quality not aligned with Mercure standard Hair dryer not working, room standard not aligned with Mercure standard

Outdated. Lots of broken stuff.

Customer review rating 3.0/5

Sergey Families - Confirmed reviews ALL

No cleaning in 3 days. Failed to repair broken stuff. Repairman left dirt and dust.

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Other web-users rate our hotel

  • 225 reviews 8.8/10 Location
  • 524 reviews 3.5/10 Room
  • 284 reviews 6.7/10 Service
  • 11 reviews 5.3/10 WiFi
  • 239 reviews 2.4/10 Cleanliness
  • 226 reviews 4.2/10 Comfort
  • 160 reviews 2.6/10 Vibe
  • 99 reviews 8.1/10 Breakfast

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