RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE 4 stars

I've booked 2 Apartment and after the first night we notice that the cleaning service didn't clean the trash in the kitchen of the apartment and also did not change the towel even though we put the towel on the floor. I have to ask for the new towel and let the reception know to take out the trash the next day. We also didn't get the refill on the complimentary bottle of water, not sure if we only get one when we arrived or they didn't replenish it. However, Reception is very helpful with us and the location is good with the grocery and RER station nearby.

The room is old and walls r thin and I couldn’t stay in that room at all, original stay there for 10 nights but I looked at the toilet and I just couldn’t.

We were put in the hotel building next door to the main building which is fine but what surprised me is the way the room is maintained. The drapes were falling off the hook and there was infact a tear too, room and the bathroom were super small too without the amenities that you would expect from a "Mercure" brand hotel. Breakfast was basic for the price you pay and that too they re-use the leftovers from the day before. Basically this hotel is good if you are on a tight budget and are not really bothered by the state of the room etc

Very old setup, carpets etc...told single queen bed but gave twin-beds joined together. Room cleaning had to be reminded multiple times. Being a studio apartment, hotel expected their guests to clean the dishes/cutlery used in the room during the stay which I felt bit awkward. No coin operated laundry in the hotel

Good location with easy access to City center through either Nanterre or short walk distance to La Défense. Nice comfort, welcoming staff and hotel facilities and amenities...

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Good Hotel for a buseniss stay. Short 20 min walk from La Defense center. Or 1 stop on the red line.Why I take this hotel sometimes is to alter from the others in La Defense. It has a easy nice walk and after work there are plenty bars )after work drink' or restaurants on your way

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in?Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter.We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. I'm a Gold LCAH member but no welcome drink was offered and seriously, I didn't really bother asking for it. WHAT A DISASTER!

The location is great, just in front of the RER station "Nanterre prefecture", two station from the biggest Paris attractions. I would recommend to book 6th-7th floors in a privilege room, equipped with Nespresso machine and many other extras for the perfect leisure or business stay.

happen to stay this hotel, as recommended by my hosts, I preferred Mercure brand as this provide value for money as I was traveling alone and most of the time on meetings used this place only for spending nights, the breakfast was good, compared to my expectation. It was bit disturbing in night as the room was facing road, some lights peeping through window blinds The place is easily accessible and good for single stay

Having 2 entrance doors causes confusion if you order a cab. Only 1 entrance is actually in use. Reception staff very helpful. Plenty of small eateries around, but close early. Bakery and supermarket very close by, very convenient.

Staying at this hotel was a pleasure for the entire family. The amenities were great, the hotel was comfortable and very clean, the location was easily accessible by car and metro and we had a nice restful evening.