RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

Customer review rating (ALL Rating) 3.4/5 346 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 13 studios and 25 apartments with equipped kitchen, 25 bedrooms

  • Check-in at the front desk of The Mercure Hotel

  • Private, covered parking (fee)

  • 4 seminar rooms in daylight, flexible

  • At base of La Défense Arena, dir. access RER A, 10 mins downtown Paris,

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

20 Esplanade Charles De Gaulle
92000 NANTERRE
France

  • By plane

    CDG At 37km / 22.99 miles

  • By plane

    ORLY At 30km / 18.64 miles

  • By car

    A86 At 2.9km / 1.8 miles

  • By train

    NANTERRE PREFECTURE At 0.1km / 0.06 miles

  • By train

    ST LAZARE At 10km / 6.21 miles

GPS:48.895195, 2.223648

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Meeting rooms

LE RESTAURANT

Throughout the day, relax in our loft-like bar, and enjoy a good coffee. A little peckish? Compose and take your home-cooked meal to the Homey restaurant or enjoy traditional French cuisine in your room

Our accommodation(s)

Accommodations at Mercure Paris La Défense Grande Arche let you be more autonomous, alone or in a group. Choose the best one suited for you: single rooms or studios and T2 apartments, more suitable for long stays. The meeting rooms and hotel services are always accessible.

Classic Room -1 double bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  346 reviews

TripAdvisor Rating  3.5/5  774 reviews

Very good accomodation very well located!

TripAdvisor rating 4.0/5

apepin12 Business - TripAdvisor review

I stayed in this hotel for the first time and it was really good value for money. It's very close to la Défense, 30 s from RER A Nanterre Prefecture so easy to access by public transport even late. I definitely recommend!

Nice stay

Customer review rating 3.5/5

Jenny Families - Confirmed reviews ALL

Great location, good facilities in room.

Dear GEORGE B., We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No cleaning at all

Customer review rating 1.0/5

Unhappy G. Families - Confirmed reviews ALL

We were there for 4 days and the room was not cleaned once. Apparently there are some new rules which says that cleaning would be done every 4th day. At one point we had no toilet paper in our room. When we asked reception they said we had to know about it because it was written when we booked the room and if we wanted the cleaning that much we could purchase it for 23 euro per day. What?! Well, I have tried to make the new recervation and there was nothing about cleaning at all, receptionist could not explain me that phenomena and just said "it must be somewhere there but I don't know exactly where". We had mountains of trash and no place to throw it . And even if we would find the public trash container, where would i find new garbage bags? Shall I buy them myself? I feel expectations are too high on guests! We have stayed in other accor hotels in Paris during the same week and none of them had anything similar. I understand it must be very cost efficient for the hotel but then please reduce the price for guests. I will not talk here about lack of help from reception and not being able to solve anything because I want this review to focus on absolute lack of cleaning! It is the worst experience I have ever had. I want to highlight that I am usually the nicest g. who never complains and never leave bad comments because I understand that we all have different expectation... but this time was ridiculous and unbelievable! Never stay in this hotel. Never!

Dear VERA P., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Run down

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Room is badly in need of renovation! Sticky room, uncomfortable bed, accomodation in bad condition

Dear ULRICH K., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 3.5/5

Hubert Business - Confirmed reviews ALL

slow check in procedure, that's why the 7/10

Great location for a Racing 92 fane

Customer review rating 4.5/5

Catherine K. Couples - Confirmed reviews ALL

Relaxed friendly helpful staff, good room, great location close to the Arena & RER

Dear CATHERINE K., We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Location

Customer review rating 2.5/5

Mahmoud O. Families - Confirmed reviews ALL

Very bad customer experience. Cleaning service is the worst ever. Value for money is somehow overrated. Check In service is not smooth. They charged me extra amount for no reason as an preauthorization. While check out there was an IT problem which led to not claiming me an invoice neither charging the correct amount with my credit card.

Dear MAHMOUD O., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Noisy and tired

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel is a bit old and tired and the sound-proofing is not great (I could hear people in other rooms). The place to put your key card is really not clear No restaurants open or food options when we arrived around 9.45pm

well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Well located with connection to public transport and walking distance to La Defense. The apartment is comfortable and has all needed accessories but is not in best conditions (old, several things broken).

Dear LAURENT L., We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very well located

Customer review rating 4.0/5

Tracy T. Families - Confirmed reviews ALL

The metro station and convenient store is right under and next to the building. Very effective for the family staying with a small basic equipped kitchen. The room is separated into two part for the parent and children.

Dear TRACY T., We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst Mercure hotel ever seen

Customer review rating 0.5/5

Robin Business - Confirmed reviews ALL

Dirty, smelly and dark rooms. Also electrical wiring was buzzing...

Dear Mr ROBIN D., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good but...

Customer review rating 4.0/5

Mostafa Families - Confirmed reviews ALL

Things that i like 1- super friendly staff 2- the room was clean and bic 3- kitchen What i do not like The dishes and other kitchen tools should be cleaned by the hotel not me. This should be included in the price besides how i know it is well cleaned. I did not like the matress it is not wide enough

Dear MOSTAFA E., We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay nice staff

Customer review rating 5.0/5

Amir E. Families - Confirmed reviews ALL

The location is very good staff is very friendly everything is good

Good location but rest……..

Customer review rating 1.5/5

Royal Z. Families - Confirmed reviews ALL

Conveniently located next to RER A line to visit Paris and perhaps Disneyland Paris and la Défense at walking distance for metro line. However, the apartment itself far below quality that I expected from Mercure. Apartment was dirty and badly maintained. What kind of place doesn’t have even a ceiling light?. The list is too big to mention here. The hotel doesn’t deserve to have a 4 star rating and apart hotel in that state doesn’t deserve to be in the posh area of La Défense.

Does not look like the pictures. Old and moldy. Very disappointed.

Customer review rating 1.0/5

Anca M. Couples - Confirmed reviews ALL

With all due respect, this is not a 4 star hotel. It’s really outdated and shabby. I have pictures that speak for themselves. Whatever pics they post are very misleading. And whatever attempts at modernizing it only end up highlighting how much this place is falling apart. As a professional traveler, I am very surprised a respectable brand like Mercure would put their name to this property.

Dear ANCA M., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

OK stay

Customer review rating 2.5/5

Sheelan S. Business - Confirmed reviews ALL

hotel Location, breakfast etc are very good. However I was put in the second building so not part of the main hotel. The apartment was very dirty and clearly not been kept up with respect to maintenance over the years. Stains on all the walls, bathroom dated etc.

Dear SHEELAN S., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your booking made on All.com was for the Résidence. If you are planning to come back and you want to stay on the hotel building, you have to do your booking on the Mercure Paris La Défense Grande Arche. Even if the reception is shared, this is two differents hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan

Convenient place for stay in Paris

TripAdvisor rating 4.0/5

Ewa J Business - TripAdvisor review

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

Nice stay in La Defense

TripAdvisor rating 4.0/5

Zygmunt Ł Business - TripAdvisor review

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Dear Zygmunt Thank you so much for your this fantastic comment ! See you soon in Mercure Paris La Defense Grande Arche. Best regards. Charlotte, leader experience client

Poor service at Welcome Desk

TripAdvisor rating 1.0/5

firminkouassi Couples - TripAdvisor review

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Dear firminkouassi, It is with particular attention that we have taken note of your comments following your stay at Hôtel Mercure Paris La Défense Grande Arche. We apologize for the inconvenience and we thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve them your comments are very precious to us. If we have the chance to welcome you again, I suggest you write to me at h1546-sb2@accor.com so that your arrival can be attended to. Despite this incident, we hope to keep your trust and remain listening to you. Looking forward to welcoming you to a Mercure hotel soon, please accept our best wishes. Charlotte, Leader Experience Client

Excellent stay

TripAdvisor rating 5.0/5

bradylaw Families - TripAdvisor review

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Dear Bradylaw, We love your comment and hope to see you soon in Mercure Paris La Défense Grande Arche ! We wait for you :) Best regards. Charlotte, Leader Experience Client.

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