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Mercure Paris La Défense Grande Arche Hotel 4 stars

Customer review rating 3.9/5 3,426 reviews
Mercure Paris La Défense Grande Arche Hotel
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Hotel extras

  • Almost 4306 sq. ft. (400 m²) of meeting rooms with natural light

  • Fiber-optic WIFI connection

  • 55 yards (50 meters) from the RER A station

  • 11 Easy life seminar rooms, 500m ², daylight and modular

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 11 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle
Rue des Trois Fontanot
xxx
92000
nanterre
france

Tel: +33146696800

Fax: (+33)1/46696880

Contact email

Check-in from 14h00

Check out up to 12h00

  • BOISSY ST LEGER/ ST GERMAIN LAYE :   1 LA DEFENSE

  • NANTERRE PREFECTURE - RER A :   A NANTERRE PREFECT

  • By plane

    PARIS LE BOURGET At 25.4km / 15.78 miles

  • By plane

    PARIS ORLY At 27.3km / 16.96 miles

  • By plane

    PARIS ROISSY CDG At 30km / 18.75 miles

  • By car

    A14 At 1km / 0.62 miles

  • By car

    A86 At 1km / 0.62 miles

  • By train

    PARIS ST LAZARRE At 8km / 4.97 miles

GPS :48.895195, 2.223648

Our accommodations

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style. We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

LE RESTAURANT

Type of cuisine: French

Our restaurant offers traditional French cuisine in a welcoming setting. Enjoy a moment of relaxation on our interior terrace. Temporarily closed for renovation work from January 4 to May 13, 2018 inclusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The City Zen Bar, a peaceful and friendly place. The ideal place to unwind or for business meetings, with direct access to the indoor terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 129 m²

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Paris La Défense Grande Arche Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,426 reviews

tripadvisor

TripAdvisor Rating 3.5/5

739 reviews

Nothing for vegans

Customer review rating 3.9/5

Crispin K. Business - 06/02/2020 Confirmed reviews ALL

I am a vegan, and I found that you had very limited options for me at breakfast. I talked to the staff and they basically were not interested.

Dear Mister K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are surprised to read your message because our breakfast offer is wide and diverse. We offer soy milk, muesli, bread, fruit. Our offer is best suited to meet different diets. Don't hesitate to write me your suggestions at the following adress : h1… We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte, Leader Expérience Client.

A nightmare 3-night stay

Customer review rating 3.9/5

Ricard Business - 01/02/2020 Confirmed reviews ALL

At check-in I was reassigned to the main hotel building on the 1st floor, instead of the "Residence" near building which is where I booked the room. The situation of the main bulding is completely improper for an hotel, with the train tunnel going through right under the building. Impossible to sleep when the trains pass through. Funny they already leave on the room ear-plugs as a room ammenity. Addittionally the fire alarm sounded at 4 am one night due to unrespectful guest, so all the guests need to go downstairs on the early morning.

Dear Mister TORRIJOS, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. It is true that the hotel is located near the rer and this situation offers advantages but also disadvantages. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Sincerely, Charlotte, Leader expérience client.

Excellent Stay, super friendly staff

Customer review rating 3.9/5

Samy F. Business - 21/01/2020 Confirmed reviews ALL

Very nice welcome, good location near to RER and close to the esplanade de la défense. Very clean room, in short excellent accomodation, fits perfectly for both business and leisure trips.

Dear Guest, Thank you for this very enthusiastic feedback about our hotel end especially about our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Guest experience leader.

Convenient to la Defense arena - purpose of visit and also Paris generally

Customer review rating 3.9/5

Tom Couples - 15/01/2020 Confirmed reviews ALL

Good: Friendly and helpful staff; breakfast good; area convenient for all we wanted to do; great internet Less good: Room too warm and temp difficult to control; details about public transport access could be better on website eg RER A just next door but unclear details; poor choice of restaurants around the hotel - pity restaurant in hotel closed on night we arrived - it would have been good not to travel far for food (we chose not to use room service); mould on shower walls;

Dear Mister B., We do thank you for your feedback following to your stay in Mercure Paris la Défense Our reception team is normally there to answer all questions relating to your stay and I regret that you did not have all the necessary information. Do not hesitate to contact me before your next visit if you would like someone to help you prepare for your arrival. I wish you a nice and happy weekend. Best regards. Charlotte, Leader expérience client.

Stay in grand mercure

Customer review rating 3.9/5

Rachit S. Business - 13/01/2020 Confirmed reviews ALL

1) quality of the mattress should definitely be looked into. After sleeping on the mattress i had back pain as the mattress were too soft . 2)The options of the breakfast should be improved as you several hotels in the 5 min walking radius that provide better options for vegans and vegetarians.

Dear Mister S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We immediately arrange for the mattress for the room you occupied. Thank you for taking the time to share this important information with us which will allow us to better serve our customers in the future. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte, Guest experience leader

Not sure what to expect next?

Customer review rating 3.9/5

Wy. Y. Couples - 07/01/2020 Confirmed reviews ALL

This is our 2nd stay, decided to come back after a good experience a year ago. Stayed 5 nights. This experience was far from that. Starting off from checkin - we were advised we haven’t paid for the room when we had already prepaid. Had to pay for the room again. This was subsequently refunded but we incurred 10€ credit card commission for no fault of ours. We had to request Towels for 2 nights as we were only given 1 bath towel and 1 small towel. We were locked out of our room and had to get cards reactivated. Normally not a big deal but we were at the next building - across from the main building

Dear WEE YEAN Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have already taken the appropriate measures to address the problem and prevent future occurrence. Everything is now aworking. If we have the chance to welcome you again, lease contact me before your venue atthis adress and we will make sure everything is going well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader expérience client.

Very satisfied

Customer review rating 3.9/5

Rd Families - 06/01/2020 Confirmed reviews ALL

My mother and I had a very good stay in a very clean room (hotel). The staff at the reception was smiling and professional especially a lovely girl working in the evening during weekly days.

Dear Misses D. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We are so happy to discover your very wonderful compliments. I will not fail to share your compliments with the collaborators. The whole team joins me in wishing you a wonderful year See you soon in mercure Paris la Défense Grande Arche ! Sincerely, Charlotte, Leader Expérience Client.

Very Good

Customer review rating 3.9/5

Frank Couples - 02/01/2020 Confirmed reviews ALL

Very nice hotel with extremely helpful and polite staff.

Sehr geehrter Herr S., Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Paris La Défense Grande Arche. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Charlotte, Guest Expérience Leader

Suberb hotel for budget stays in Paris

Customer review rating 3.9/5

Sabith G. Families - 01/01/2020 Confirmed reviews ALL

Stay was good and very comfy bed and cool chick place

Dear Mister G. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We are happy to read you enjoyed the comfort and the decoration of our hotel. We wish you a beautiful and happy new year. See you soon in Mercure Paris la Défense. Sincerely, Charlotte, Guest Experience Leader.

Rugby trip

Customer review rating 3.9/5

C J. S. Friends - 17/12/2019 Confirmed reviews ALL

Excellent staff clean in fact spotless. Bit more support for the bar would help.

Dear Mister S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. Rest assured that your comments regarding the bar have been shared with the food & beverage manager so that we improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Guest Experience Leader.

Mr David C.

Customer review rating 3.9/5

David C. Business - 16/12/2019 Confirmed reviews ALL

Poor customer service, Room washing water was brown and had more dirt and grit coming out even after running the taps for an hour. Breakfast limited and expensive - poor overall for the price - not worth it.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. If we have the chance to welcome you again, please contact me bore at this adress : h1… I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte, Leader Experience Client.

Convenient place for stay in Paris

TripAdvisor rating 3.5/5

EwaEve Business - 15/12/2019 TripAdvisor review

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

awesome stay at La Defense

Customer review rating 3.9/5

Yvon H. Business - 06/12/2019 Confirmed reviews ALL

awesome room and staff very nice and helpful

Dear Mister H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

OK

Customer review rating 3.9/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Terrible check-in - not for the first time in a Mercure hotel. Had to get quite firm with the receptionist that the on-line check-in had already taken the Euro100 deposit for 'extras'. Otherwise all as expected.

Dear MIister H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our front office manger has been informed so that we improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Mrs

Customer review rating 3.9/5

Judith Couples - 21/11/2019 Confirmed reviews ALL

The room was ok but a little cold. Coffee supplies were not replenished every day. Reception unwilling to provide supplies & tried to offer us coffee at a charge. Supplies only provided after some insistence.

Dear Misses M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We do thank you for your feedback that will help us to improve. Rest assured that your comments have been shared with the housekeeping manger so that it does not happen again. Plesae let me know when you come back and I will make sure everything goes smoothly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

OK stay

Customer review rating 3.9/5

Anonymous Business - 07/11/2019 Confirmed reviews ALL

I only stay in this hotel as it is convenient for work. The "apartment" side of the hotel is tired. The bathroom has tile repairs, the curtains are not straight with part of the curtain hanging down, there were dirty tissues between the beds and the toilet had an internal water drip all night (I reported the toilet drip to the reception when I left as it was noisy) and the room needed a paint refresh. It would be good if there were more English TV programmes added too. On previous stays, the furniture has been worn out/broken in the room - especially on the "apartment" side.

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Sensation of sleeping on a rumbling volcano

Customer review rating 3.9/5

Flying D. Business - 02/11/2019 Confirmed reviews ALL

Not your fault, but the fact that the hotel is build on top of the RER is very disturbing despite the fact that I had a room at the 6th floor

Dear Mister D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry to read that the proximity to the rer has affected the quality of your stay. The RER was unfortunately built after the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Clean, modern and perfectly located !

Customer review rating 3.9/5

Estelle Families - 28/10/2019 Confirmed reviews ALL

Stayed over with my brother for a concert that night at the Arena. The location was perfect, the premises clean and beautiful inside, and the room comfortable. Breakfast was great too, and the staff friendly!

Dear Misses N., We do thank you for this very wonderful feedback ! i won't forget to share your compliments with the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in La Defense. Sincerely, Charlotte Leader Experience Client

Comparatively mediocre

Customer review rating 3.9/5

Jose M. V. Couples - 17/10/2019 Confirmed reviews ALL

Not very pleasant. Front desk was inept at check in (Francois) - he continually denied that I was a registered ACCOR member despite staying on three ACCOR hotels (all with upgrades) during my month-long honeymoon. Breakfast was not exciting; scrambled eggs were too soft and watery. Pillows... were not standard pillows. Bath shower spilled on floor always. Hotel had virtually no amenities for a more comfortable and relaxing stay.

Dear Jose Miguel V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I also shared tour comments with the front office and food ans beverage manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

The hotel was Ok standard - but I had very much noise from the RER.

Customer review rating 3.9/5

Elsa Business - 15/10/2019 Confirmed reviews ALL

The hotel staff was very friendly. The room was clean, however the shower gel should have been checked and refilled. The location was good too.

Dear Elsa H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Wé are sorry to read that our proximity with the rer has disturbed your night. Please let us know when you come back and wé will do our best To five you satisfaction. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte Leader Experience Client
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