Mercure Paris La Défense Grande Arche Hotel 4 stars

Name: Mercure Paris La Défense Grande Arche Hotel
Address: NANTERRE, 92000, FRANCE
Telephone: (+33)1/46696800
Rating: 3.9

Customer review rating 3.9/5 3,631 reviews

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Mercure Paris La Défense Grande Arche Hotel

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Mercure Paris La Défense Grande Arche Hotel

Hotel for travellers looking for local and authentic experiences

A patio for unwinding. Modern meeting rooms for working. Rooms with contemporary style for relaxing. Friendliness, authenticity and simplicity. These are our values. Make yourself at home!

Patrick Gaude, Hotel Manager

The Mercure Paris La Défense Grande Arche hotel welcomes tourists and business travelers alike. It is located 55 yards (50 m) from the Nanterre Préfecture RER A train station, 219 yards (200 m) from the U Arena, home to numerous sporting events, and 328 yards (300 m) from the Grande Arche. Les Quatre Temps shopping center is a 10-minute walk away. Take advantage of our rooms, fitness center and interior terrace. We also have 11 seminar rooms.

A stone's throw from the Grande Arche and the heart of La Défense, a stay at our hotel in Nanterre enables you to combine business and leisure. Les Quatre Temps and CNIT shopping centres are just nearby, and you have direct access to the centre of Paris. We are right next door to the RER A, which takes you to the Champs-Élysées, the Arc de Triomphe and the Eiffel Tower. Less than a 10-minute walk from the Paris La Défense Arena, our hotel is also ideally situated for watching a match or seeing a concert.

At the heart of La Défense and next to the RER train station, the Hôtel & Résidence Mercure Paris La Défense Grand Arche is ideal for exploring the downtown area and its surroundings. In 10 minutes, you will find yourself strolling down Champs-Élysées.

Hotel extras

Easy loft room in an urban industrial style, leafy and serene patio
Fiber-optic WIFI connection
Gym available for limited numbers
11 Easy life seminar rooms, 500m ², daylight and modular
Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle
Rue des Trois Fontanot
xxx
92000 nanterre
france

Tel: +33146696800

Fax: (+33)1/46696880

Check-in from 14h00

Check out up to 12h00

BOISSY ST LEGER/ ST GERMAIN LAYE : 1 LA DEFENSE
NANTERRE PREFECTURE - RER A : A NANTERRE PREFECT

By plane
PARIS LE BOURGET At 25.4km / 15.78 miles
By plane
PARIS ORLY At 27.3km / 16.96 miles
By plane
PARIS ROISSY CDG At 30km / 18.75 miles
By car
A14 At 1km / 0.62 miles
By car
A86 At 1km / 0.62 miles
By train
PARIS ST LAZARE At 8km / 4 miles

GPS :48.895195, 2.223648

Hotel services

LE BAR Non contractual photo

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our "La Boutique" catering offer.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Buffet
- Room service
Room service
- Cold snacks
- Hot meals

11 Meeting rooms
Business Center
- Business center with support staff

Wheelchair accessible hotel

Hotel informations
- 97 rooms
- 3 rooms for people with reduced mobility
- 3 family rooms
- 3 connecting rooms
- 97 non-smoking rooms
- 7 floors
Languages spoken at the hotel
- Spanish
- English
- Italian
- French
- German
- Arabic
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
Air conditioning
- Air Conditioning
Reduced mobility Facilities
Elevator to all floor
Desk equipment available
- Shoe shine machine
Iron
- Iron at reception

Hotel parking Additional charge
- On site
- 55 parking spaces
- Private
- Parking opened 24/7

Fitness room
- On site

Our accommodation(s)

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style. We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

Classic Room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Classic Room with twin beds

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Privilege Room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Classic room with 1 double bed and 1 twin bedNon contractual photo

Max. number of persons: 3

Business Desk

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 129 m²
Maximum capacity: 60 people

Find out more

Bad night shift

Anonymous Families - 28/09/2021 Confirmed reviews ALL

You have to go down to collect your iron!!.. the night staff don’t speak english not professional at all

Very good stay as usual

Yvon H. Business - 20/08/2021 Confirmed reviews ALL

Special mention to the reception staff

Dear YVON H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Hotel needs a refurbishment

Anonymous Business - 29/07/2021 Confirmed reviews ALL

Hotel rooms need a refurbishment. Some things were broken in the room, etc

difficult to get refund and invoice

Anonymous Business - 10/07/2021 Confirmed reviews ALL

Dear Sir or Madam, I called the hotel reception several times to get a refund, however, nothing has been confirmed. I have neither received a receipt unless I insist on asking many times. It is really not convenient at all. Best regards, Xiaoyue

Dear XIAOYUE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I'm surprised to read your comment because we did a refund of your booking. While your booking was a non-cancellable reservation. The process is longer in this case. Moreover my collegue sent you two time the refund ticket as a proof. Your bank being in foreign coutry, it can take few days before you can see fund in your bank acount. To have an easier process next time we offer you to book a modifiable and cancellable rate. I remain available If it still have a problem with this refund. Regards, Alizée Delsol DEPUTY MANAGER

good value for money

Anonymous Business - 06/07/2021 Confirmed reviews ALL

Very friendly staff, breakfast is good enough. Unfortunately, the room was not cleaned throughout the stay. The room was also missing information about laundry and room service.

Dear Daniyar O., Thank you for your positive feed back regarding our staff. Indeed, with the Covid19 situation for your safety and our team safety we don't go inside the room during your stay. This information should have tell you in your check-in. We are really sorry for this oversight. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alizée Delsol Directrice d'exploitation

Nice location but negative sides

Leonie Business - 01/07/2021 Confirmed reviews ALL

Nice location and staff, great spacious room, but hotel is right above the metro which you can hear. Next to thar, I did not get any cleaning service or towel refreshments during my 3 day stay and could also not find a door paper to request this.

Dear LEONIE V., Thank you for your positive feed back regarding our staff and room. Indeed, with the Covid19 situation for your safety and our team safety we don't go inside the room during your stay. This information should have tell you in your check-in. We are really sorry for this oversight. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alizée Delsol Directrice d'exploitation

Very good stay

Yvon H. Business - 16/01/2021 Confirmed reviews ALL

Stayed for one night only, everything went well

Nothing for vegans

Crispin K. Business - 06/02/2020 Confirmed reviews ALL

I am a vegan, and I found that you had very limited options for me at breakfast. I talked to the staff and they basically were not interested.

Dear Mister K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are surprised to read your message because our breakfast offer is wide and diverse. We offer soy milk, muesli, bread, fruit. Our offer is best suited to meet different diets. Don't hesitate to write me your suggestions at the following adress : h1… We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte, Leader Expérience Client.

A nightmare 3-night stay

Ricard Business - 01/02/2020 Confirmed reviews ALL

At check-in I was reassigned to the main hotel building on the 1st floor, instead of the "Residence" near building which is where I booked the room. The situation of the main bulding is completely improper for an hotel, with the train tunnel going through right under the building. Impossible to sleep when the trains pass through. Funny they already leave on the room ear-plugs as a room ammenity. Addittionally the fire alarm sounded at 4 am one night due to unrespectful guest, so all the guests need to go downstairs on the early morning.

Dear Mister TORRIJOS, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. It is true that the hotel is located near the rer and this situation offers advantages but also disadvantages. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Sincerely, Charlotte, Leader expérience client.

Excellent Stay, super friendly staff

Samy F. Business - 21/01/2020 Confirmed reviews ALL

Very nice welcome, good location near to RER and close to the esplanade de la défense. Very clean room, in short excellent accomodation, fits perfectly for both business and leisure trips.

Dear Guest, Thank you for this very enthusiastic feedback about our hotel end especially about our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Guest experience leader.

Convenient to la Defense arena - purpose of visit and also Paris generally

Tom Couples - 15/01/2020 Confirmed reviews ALL

Good: Friendly and helpful staff; breakfast good; area convenient for all we wanted to do; great internet Less good: Room too warm and temp difficult to control; details about public transport access could be better on website eg RER A just next door but unclear details; poor choice of restaurants around the hotel - pity restaurant in hotel closed on night we arrived - it would have been good not to travel far for food (we chose not to use room service); mould on shower walls;

Dear Mister B., We do thank you for your feedback following to your stay in Mercure Paris la Défense Our reception team is normally there to answer all questions relating to your stay and I regret that you did not have all the necessary information. Do not hesitate to contact me before your next visit if you would like someone to help you prepare for your arrival. I wish you a nice and happy weekend. Best regards. Charlotte, Leader expérience client.

Stay in grand mercure

Rachit S. Business - 13/01/2020 Confirmed reviews ALL

1) quality of the mattress should definitely be looked into. After sleeping on the mattress i had back pain as the mattress were too soft . 2)The options of the breakfast should be improved as you several hotels in the 5 min walking radius that provide better options for vegans and vegetarians.

Dear Mister S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We immediately arrange for the mattress for the room you occupied. Thank you for taking the time to share this important information with us which will allow us to better serve our customers in the future. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte, Guest experience leader

Not sure what to expect next?

Wy. Y. Couples - 07/01/2020 Confirmed reviews ALL

This is our 2nd stay, decided to come back after a good experience a year ago. Stayed 5 nights. This experience was far from that. Starting off from checkin - we were advised we haven’t paid for the room when we had already prepaid. Had to pay for the room again. This was subsequently refunded but we incurred 10€ credit card commission for no fault of ours. We had to request Towels for 2 nights as we were only given 1 bath towel and 1 small towel. We were locked out of our room and had to get cards reactivated. Normally not a big deal but we were at the next building - across from the main building

Dear WEE YEAN Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have already taken the appropriate measures to address the problem and prevent future occurrence. Everything is now aworking. If we have the chance to welcome you again, lease contact me before your venue atthis adress and we will make sure everything is going well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader expérience client.

Very satisfied

Rd Families - 06/01/2020 Confirmed reviews ALL

My mother and I had a very good stay in a very clean room (hotel). The staff at the reception was smiling and professional especially a lovely girl working in the evening during weekly days.

Dear Misses D. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We are so happy to discover your very wonderful compliments. I will not fail to share your compliments with the collaborators. The whole team joins me in wishing you a wonderful year See you soon in mercure Paris la Défense Grande Arche ! Sincerely, Charlotte, Leader Expérience Client.

Very Good

Frank Couples - 02/01/2020 Confirmed reviews ALL

Very nice hotel with extremely helpful and polite staff.

Sehr geehrter Herr S., Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Paris La Défense Grande Arche. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Charlotte, Guest Expérience Leader

Suberb hotel for budget stays in Paris

Sabith G. Families - 01/01/2020 Confirmed reviews ALL

Stay was good and very comfy bed and cool chick place

Dear Mister G. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We are happy to read you enjoyed the comfort and the decoration of our hotel. We wish you a beautiful and happy new year. See you soon in Mercure Paris la Défense. Sincerely, Charlotte, Guest Experience Leader.

Convenient place for stay in Paris

Ewa J Business - 15/12/2019 TripAdvisor review

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

Nice stay in La Defense

Zygmunt Ł Business - 23/09/2019 TripAdvisor review

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Dear Zygmunt Thank you so much for your this fantastic comment ! See you soon in Mercure Paris La Defense Grande Arche. Best regards. Charlotte, leader experience client

Poor service at Welcome Desk

firminkouassi Couples - 17/07/2019 TripAdvisor review

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Dear firminkouassi, It is with particular attention that we have taken note of your comments following your stay at Hôtel Mercure Paris La Défense Grande Arche. We apologize for the inconvenience and we thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve them your comments are very precious to us. If we have the chance to welcome you again, I suggest you write to me at h1546-sb2@accor.com so that your arrival can be attended to. Despite this incident, we hope to keep your trust and remain listening to you. Looking forward to welcoming you to a Mercure hotel soon, please accept our best wishes. Charlotte, Leader Experience Client

Excellent stay

bradylaw Family - 16/07/2019 TripAdvisor review

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Dear Bradylaw, We love your comment and hope to see you soon in Mercure Paris La Défense Grande Arche ! We wait for you :) Best regards. Charlotte, Leader Experience Client.

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