Mercure Paris La Défense Grande Arche Hotel 4 stars

At check-in I was reassigned to the main hotel building on the 1st floor, instead of the "Residence" near building which is where I booked the room. The situation of the main bulding is completely improper for an hotel, with the train tunnel going through right under the building. Impossible to sleep when the trains pass through. Funny they already leave on the room ear-plugs as a room ammenity. Addittionally the fire alarm sounded at 4 am one night due to unrespectful guest, so all the guests need to go downstairs on the early morning.

Very nice welcome, good location near to RER and close to the esplanade de la défense. Very clean room, in short excellent accomodation, fits perfectly for both business and leisure trips.

Good: Friendly and helpful staff; breakfast good; area convenient for all we wanted to do; great internet Less good: Room too warm and temp difficult to control; details about public transport access could be better on website eg RER A just next door but unclear details; poor choice of restaurants around the hotel - pity restaurant in hotel closed on night we arrived - it would have been good not to travel far for food (we chose not to use room service); mould on shower walls;

1) quality of the mattress should definitely be looked into. After sleeping on the mattress i had back pain as the mattress were too soft . 2)The options of the breakfast should be improved as you several hotels in the 5 min walking radius that provide better options for vegans and vegetarians.

This is our 2nd stay, decided to come back after a good experience a year ago. Stayed 5 nights. This experience was far from that. Starting off from checkin - we were advised we haven’t paid for the room when we had already prepaid. Had to pay for the room again. This was subsequently refunded but we incurred 10€ credit card commission for no fault of ours. We had to request Towels for 2 nights as we were only given 1 bath towel and 1 small towel. We were locked out of our room and had to get cards reactivated. Normally not a big deal but we were at the next building - across from the main building

My mother and I had a very good stay in a very clean room (hotel). The staff at the reception was smiling and professional especially a lovely girl working in the evening during weekly days.

Very nice hotel with extremely helpful and polite staff.

Stay was good and very comfy bed and cool chick place

Excellent staff clean in fact spotless. Bit more support for the bar would help.

Poor customer service, Room washing water was brown and had more dirt and grit coming out even after running the taps for an hour. Breakfast limited and expensive - poor overall for the price - not worth it.

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

awesome room and staff very nice and helpful

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.