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Mercure Paris La Défense Grande Arche Hotel 4 stars

TripAdvisor rating 3.5/5 728 reviews
Mercure Paris La Défense Grande Arche Hotel
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Hotel extras

  • Almost 4306 sq. ft. (400 m²) of meeting rooms with natural light

  • Fiber-optic WIFI connection

  • 55 yards (50 meters) from the RER A station

  • Leafy interior terrace

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle
Rue des Trois Fontanot
xxx
92000
nanterre
france

Tel: +33146696800

Fax: (+33)1/46696880

Contact email

Check-in from 14h00

Check out up to 12h00

  • BOISSY ST LEGER/ ST GERMAIN LAYE :   1 LA DEFENSE

  • NANTERRE PREFECTURE - RER A :   A NANTERRE PREFECT

  • By plane

    PARIS LE BOURGET At 25.4km / 15.78 miles

  • By plane

    PARIS ORLY At 27.3km / 16.96 miles

  • By plane

    PARIS ROISSY CDG At 30km / 18.75 miles

  • By car

    A14 At 1km / 0.62 miles

  • By car

    A86 At 1km / 0.62 miles

  • By train

    PARIS ST LAZARRE At 8km / 4.97 miles

GPS :48.895195, 2.223648

Our accommodations

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style. We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room with 1 double bed or twin beds, Aparthotel

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

LE RESTAURANT

Type of cuisine: French

Our restaurant offers traditional French cuisine in a welcoming setting. Enjoy a moment of relaxation on our interior terrace. Temporarily closed for renovation work from January 4 to May 13, 2018 inclusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The City Zen Bar, a peaceful and friendly place. The ideal place to unwind or for business meetings, with direct access to the indoor terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 129 m²

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Paris La Défense Grande Arche Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,333 reviews

tripadvisor

TripAdvisor Rating 3.5/5

728 reviews

OK

Customer review rating 3.9/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Terrible check-in - not for the first time in a Mercure hotel. Had to get quite firm with the receptionist that the on-line check-in had already taken the Euro100 deposit for 'extras'. Otherwise all as expected.

Dear MIister H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our front office manger has been informed so that we improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Mrs

Customer review rating 3.9/5

Judith Couples - 21/11/2019 Confirmed reviews ALL

The room was ok but a little cold. Coffee supplies were not replenished every day. Reception unwilling to provide supplies & tried to offer us coffee at a charge. Supplies only provided after some insistence.

Dear Misses M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We do thank you for your feedback that will help us to improve. Rest assured that your comments have been shared with the housekeeping manger so that it does not happen again. Plesae let me know when you come back and I will make sure everything goes smoothly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

OK stay

Customer review rating 3.9/5

Anonymous Business - 07/11/2019 Confirmed reviews ALL

I only stay in this hotel as it is convenient for work. The "apartment" side of the hotel is tired. The bathroom has tile repairs, the curtains are not straight with part of the curtain hanging down, there were dirty tissues between the beds and the toilet had an internal water drip all night (I reported the toilet drip to the reception when I left as it was noisy) and the room needed a paint refresh. It would be good if there were more English TV programmes added too. On previous stays, the furniture has been worn out/broken in the room - especially on the "apartment" side.

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Sensation of sleeping on a rumbling volcano

Customer review rating 3.9/5

Flying D. Business - 02/11/2019 Confirmed reviews ALL

Not your fault, but the fact that the hotel is build on top of the RER is very disturbing despite the fact that I had a room at the 6th floor

Dear Mister D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry to read that the proximity to the rer has affected the quality of your stay. The RER was unfortunately built after the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Clean, modern and perfectly located !

Customer review rating 3.9/5

Estelle Families - 28/10/2019 Confirmed reviews ALL

Stayed over with my brother for a concert that night at the Arena. The location was perfect, the premises clean and beautiful inside, and the room comfortable. Breakfast was great too, and the staff friendly!

Dear Misses N., We do thank you for this very wonderful feedback ! i won't forget to share your compliments with the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in La Defense. Sincerely, Charlotte Leader Experience Client

Comparatively mediocre

Customer review rating 3.9/5

Jose M. V. Couples - 17/10/2019 Confirmed reviews ALL

Not very pleasant. Front desk was inept at check in (Francois) - he continually denied that I was a registered ACCOR member despite staying on three ACCOR hotels (all with upgrades) during my month-long honeymoon. Breakfast was not exciting; scrambled eggs were too soft and watery. Pillows... were not standard pillows. Bath shower spilled on floor always. Hotel had virtually no amenities for a more comfortable and relaxing stay.

Dear Jose Miguel V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I also shared tour comments with the front office and food ans beverage manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

The hotel was Ok standard - but I had very much noise from the RER.

Customer review rating 3.9/5

Elsa Business - 15/10/2019 Confirmed reviews ALL

The hotel staff was very friendly. The room was clean, however the shower gel should have been checked and refilled. The location was good too.

Dear Elsa H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Wé are sorry to read that our proximity with the rer has disturbed your night. Please let us know when you come back and wé will do our best To five you satisfaction. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte Leader Experience Client

Room 508 was extremely noisy, as I could hear and feel each and every RER train passing underneath the hotel

Customer review rating 3.9/5

Romain G. Business - 11/10/2019 Confirmed reviews ALL

I wrote to you already about this stay. I was really amazed that a hotel could be built right on top of train tracks, even more than you can charge rooms 200 euros when you know it is impossible to sleep in there. And I didn’t feel that my emerging loyalty to your chain made any difference. I will never stay again in this hotel for sure and will recommend to my colleagues to avoid it. My other stays at Accor hotels had been fine so far, so I’ll keep considering your group, but what a disappointment. I didn’t put the stay as a 1 because the team was professional.

Dear Mr G, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are sorry to read that the proximity I am sorry to read that the proximity to the RER has affected the quality of your night. The hotel was not built after, it's the reverse. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte Leader Experience Client

Comme d habitude

Customer review rating 3.9/5

Blachère Business - 11/10/2019 Confirmed reviews ALL

Personnel attentif

Chère Madame B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris La Défense Grande Arche. C’est avec grand plaisir que nous recevons vos compliments sur le personnel. La courtoisie est au coeur de nos priorités et nous sommes heureux que vous l'ayez remarqué. Un grands merci pour votre fidélité et à bientôt au Mercure Paris La Défense Grande Arche. Charlotte Leader Experience Client

Administrative Nightmare

Customer review rating 3.9/5

Thomas H. Business - 01/10/2019 Confirmed reviews ALL

- Upon arrival at about 13:30 room was not available, needed to wait 1 hour. Since I was realtively early and not in a hurry, this was ok. Esp. since I got a drink for free. - At check-out the printer didn't work for the bill. I was promised that I get the bill by email which didn't happen, yet (5 days later).

Dear Thomas H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Rets assured that the rionter is now working and that we have done our best to repare it as soon as possible. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte Leader Experience Client

Nice place to be

Customer review rating 3.9/5

A. S. Business - 01/10/2019 Confirmed reviews ALL

good

Dear Mister A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. Your comments are so lovely to hear that I will share them with the whole team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Ok, but a lot of rumbling from underground train

Customer review rating 3.9/5

Anonymous Business - 30/09/2019 Confirmed reviews ALL

Ok, clean room, good bed. Breakfast ok. Too much noise from underground train. Weak aircon - a bit warm in room. Strangely no sink for hand wash in toilet room - not hygenic

Dear Mister J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

the stay was nice, but the process of booking and rebooking was dissapointing

Customer review rating 3.9/5

Andreea Business - 30/09/2019 Confirmed reviews ALL

I booked via Booking.com for 3 nights starting with the 25th of Sept. On the first day, the 25th, there appeared to be something wrong with the credit card I used, so the room was cancelled. I called the hotel and the person I had on the line was very unhelpful, saying continuously that he can't do anything about the situation because the hotel is fully booked. Finally, I solved one night stay with some friends and I looked again online which hotels I could book for another 2 nights, starting with the 26th of Sept. To my surprise, I found Mercure hotel and I booked those 2 nights. If the person on the phone would have been more client-oriented, he could have come up with this solution himself. It is a pity he did not.

Dear Misses I. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Tant is whynwe service you'to book your next stay on accorhotels.com. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Business stay for 3 nights - hotel exceeded my expectations

Customer review rating 3.9/5

Jill B. Business - 25/09/2019 Confirmed reviews ALL

Great hotel. Used for a business stay; checkin was fast and efficient, room was very clean and provided all the necessities (only complaint was shower offered 1 body/hair wash solution; which is better suited to gentleman than ladies; would have got 10 points if they supplied shampoo AND conditioner). Restaurant looks more basic but the service and particularly the food was first-class. Breakfast usual self-service affair but plenty of seats and food continuously topped up.

Dear Misses B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. We do have products as shampouur and conditioner but theay are only proposed in the privilege rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Ms K.

Customer review rating 3.9/5

Wai K. Business - 24/09/2019 Confirmed reviews ALL

Room 701 has bed bugs. 1) The room has piping noise and requested to change to other room. End up other room has the piping noise plus the bed seems spoilt with sound. 2) End up I have chosen the first room. Next day I got biten by bed bugs. I have requested to change the bed sheet but it seems only changed the quill cover. I managed to take the picture of the bed bug in the bed. It's extremely dirty and definitely must be cleaned the entire room. *I had stayed in Ibis one week before transferred to Mercure, no bedbugs issue in the previous hotel.

Dear Misses K;, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that alm the appropriate measures have been taken. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte Leader Experience Client

Nice stay in La Defense

TripAdvisor rating 3.5/5

Zygmunt Ł Business - 23/09/2019 TripAdvisor review

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Good hotel in La Defence

Customer review rating 3.9/5

Zyg Business - 22/09/2019 Confirmed reviews ALL

Great location! Friendly, smiled, gentle staff is the strongest point of this hotel. The shape is good, the room was quite comfortable and big as for that place. Big TV, unfortunatelly with limited access to non-french channels. The bed comfortable. I was really satisfied from my stay.

Dear Mister L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Good!

Customer review rating 3.9/5

Oliver Business - 24/07/2019 Confirmed reviews ALL

Good breakfast, sports room, comfortable bedroom

Dear Mister M;, A big thank you for your positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Noisy and hot

Customer review rating 3.9/5

Anonymous Business - 17/07/2019 Confirmed reviews ALL

The room was very noisy both from the metro and road noise. The windows did not offer any sound proofing. The air conditioning did not work properly and was very dated and old.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to say that the proximity to the RER has affected the quality of your stay. Don't hesitate to contact the front office manager at the following adress h1… and we will do our best to respct your preferences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Poor service at Welcome Desk

TripAdvisor rating 3.5/5

firminkouassi Couples - 17/07/2019 TripAdvisor review

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

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