Mercure Paris La Défense Grande Arche Hotel

IMPOSSIBLE DE DORMIR A CAUSE DU METRO

Safe, hygiene and quality hotel Located above the train station,all attractions less than 30 min by public transport

We had a difficult time finding the hotel as we were traveling by the metro. But we eventually did. It was very clean, the staff was very helpful, and the breakfast, while quite expensive, was delicious.

We stayed 4 nights in the Residence part of the hotel so my comment is purely based on that. The residence rooms are housed in a separate building very close to the hotel and are with a little kitchenette and living room area. We were in room 526 which is a corner room and is quite spacious. First the good bits: the hotel is ideally located with the RER (High speed suburban trains) station next door to the hotel/residence. This makes access to central Paris extremely easy. The staff were overall friendly and helpful. The car park is right under the main hotel. On that point, we booked a parking space (in the same carpark) through One Park which turned out cheaper than directly through the hotel. Then the not so good bits: our room lacked a bit of tender loving care and while not outright dirty (to the point of contacting the management of the hotel), it was just not clean (in the way a hotel guest has the right to expect cleanliness). The walls around the shower had marks that proper and regular cleaning would deal with (that is probably connected to the fact these rooms are only cleans every 4 days during long stays). Shower gel/shampoo is provided in the shower but the sink part has to make do with a small bar of soap which looks cheap. The blinds in the kitchen were also dirty. The living room area was supposed to have a sofa bed which would have made the area flexible (sofa by day, bed by night) but instead there were 2 single beds, limiting the flexibility and day comfort. In general, the room lacked daily attention with curtains falling off hooks, doors difficult to close, plugs not securely attached to the wall and light switches that did not turn any lights on. It is a real shame because otherwise the whole set up is quite pleasant. I am just not convinced this helps create a positive image of the Mercure brand in a competitive environment.

I travelled all my night and after arriving to the hotel earlier than expected, although I explained to the reception that I was extremely tired and I’d like to check in early, she completely refused and made me sit in the lobby for 3 hours before I was able to gain access to the room. She said I cannot check in before 2PM and if I wanted to check in early, then I’ll have to pay more money which is something I have never heard of in all my years of staying at hotels during my many travels. I don’t know the receptionist’s name but her as well the guy who was working with her that morning and another one of their colleagues called Jissy or jessy were cold towards me for no reason and they showed no empathy. They made me feel as if I wasnt welcome to the hotel. All in all, it was an experience that made me regret going there