Mercure Paris La Défense Grande Arche Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 866 reviews

Mercure Paris La Défense Grande Arche Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Easy loft room in an urban industrial style, leafy and serene patio

  • Co-working Easy-work spaces, box for 2 to 8 people per hour or 1/2 day

  • Gym available for limited numbers

  • 11 Easy life seminar rooms, 500m ², daylight and modular

  • Right next to La Défense Arena, with 10 minute downtown access via RER A

Our accommodation(s)

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Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot

GPS:48.895195, 2.223648

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our "La Boutique" catering offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  866 reviews

TripAdvisor Rating  3.5/5  810 reviews


Customer review rating 4.5/5

Severine L. Business - Confirmed reviews ALL

Breakfast is gastronomic. Room is clean. No noice excepted RER

Dear Ms. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding you remark about the bath towel being changed although it was hanging up, I will pass it on to our Housekeeper to ensure that environmental procedures are respected. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léonore Wolff Guest Experience & Quality Manager

Well located, air condition not working well

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I forgot a blazer in the closet of my room and call back shortly after. 4 days after, despite several calls and email sent, I have no feedback.

Dear Mr. L., Thank you for taking the time to leave a review on your stay at Mercure Paris La Défense Grande Arche. We are sorry to read that your experience did not live up to your expectations, particularly due to the air-conditioning which was not working properly. Please accept our sincere apologies for this inconvenience. Regarding your forgotten blazer, we contacted our housekeeper to see if it had been found. Unfortunately, it was not found in your bedroom wardrobe, nor in the lost property. Please do not hesitate to contact me directly if you would like to discuss your experience further. Best regards, Léonore Wolff Guest Experience & Quality Manager H1…

good stay

Customer review rating 4.5/5

T. Business - Confirmed reviews ALL

very kind at the receptionist and always ready to help.

Sehr geehrte Frau, Wir danken Ihnen für Ihr Feedback. Das gesamte Team hat sich sehr gefreut, Sie bei uns begrüßen zu dürfen. Wir werden Ihre Rückmeldung an die Rezeption weiterleiten. Bis bald Hotel Mercure Paris La Défense Grande Arche.


Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Rooms were not ready for a 1500 arrival; very noisy guests late into the evening which sounded like parties in rooms - no security patrols to ensure the safety and comfort of other guests,

Dear ADRIAN P., Sorry for the check-in issue, the regular arrival time is indeed 3pm. Both reception and housekeeping service manage everyday to ensure the arrival time, we are then deeply sorry for this setbacks. Regarding the noise, we make every effort to ensure our customers' peace of mind, with a security guard on hand from Thursday to Sunday. If you suspect a party or even a simple nuisance, you can always call reception, who will make sure the noise stops. We hope to see again, with better conditions. Hôtel Mercure La Défense Grande Arche

Terrible vibrations

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

the vibrations from the RER kept me awake. I would not have booked this hotel if I had known there would be such terrible vibrations.

Dear MARK E., We apologize for the noise from the RER, which can be heard during the daytime. During your next stay, we will take care to place you on the upper floors to guarantee you maximum comfort. See you soon Hôtel Mercure Paris La Défense Grande Arche

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Other web-users rate our hotel

  • 288 reviews 7.1/10 Location
  • 456 reviews 6.1/10 Room
  • 395 reviews 7.2/10 Service
  • 6 reviews 7.5/10 WiFi
  • 298 reviews 4.5/10 Comfort
  • 161 reviews 8.5/10 Breakfast
  • 160 reviews 6.2/10 Cleanliness
  • 87 reviews 4.9/10 Vibe

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