Mercure Paris La Défense Grande Arche Hotel 4 stars

Name: Mercure Paris La Défense Grande Arche Hotel - ALL
Address: 17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot, NANTERRE, 92000, FR
Telephone: +33146696800
Rating: 4.0

Customer review rating (ALL Rating) 4.0/5 791 reviews

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17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot, 92000 NANTERRE, France

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Mercure Paris La Défense Grande Arche Hotel

Hotel for travellers looking for local and authentic experiences

Mercure Paris La Défense Grande Arche is in Nanterre and great for enjoying a relaxing stay, and hassle-free working with 7 conference rooms and a co-working space. The elegant, city-style hotel has a fitness center for working out and a lovely leafy patio for relaxing. And don't forget our bar, where you can unwind. Group bookings: https://www.atypiic.com/hotel/mercure-paris-la-defense-grande-arche/

Our Nanterre hotel is near the Grande Arche in central La Défense, with nearby Westfield Les Quatre Temps and CNIT shopping centers, plus downtown access. The hotel is next to the RER station which goes to the Champs-Élysées, Arc de Triomphe and Eiffel Tower. Just 5 minutes from Paris La Défense Arena, the hotel is also the perfect base for a match or concert.

The Hotel Mercure Paris La Défense Grand Arche is close to the Nanterre Préfecture RER station and ideal for exploring the city. You can go for a walk on the Champs-Elysées in just 10 minutes.

Modern meeting rooms for working. Contemporary-style rooms for relaxing. Conviviality, authenticity, simplicity... Group bookings: https://www.atypiic.com/hotel/mercure-paris-la-defense-grande-arche/

Anne BASTIAT, Hotel Management

Hotel extras

Industrial & urban loft-style bedroom, quiet courtyard, greenery & calm
Co-working Easy-work spaces, box for 2 to 8 people per hour or 1/2 day
Gym available for limited numbers
11 Easy life seminar rooms, 500m ², daylight and modular
Right next to La Défense Arena, with 10 minute downtown access via RER A

Our accommodation(s)

Room

Classic Room with 1 double bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Classic Room with twin beds

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)

See availabilities

Room

Privilege Room with 1 double bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Classic room with 1 double bed and 1 twin bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

See availabilities

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot
92000 NANTERRE
France

GPS:48.895195, 2.223648

+33 1 46 69 68 00

+33 1 46 69 68 80

Railway station
Highway exit

NANTERRE PREFECTURE

Railway station

Access: 100 m / 0.06 mi 1 min walk

A14

Highway exit

Access: 1 km / 0.62 mi

LA GRANDE ARCHE

Railway station

Access: 1 km / 0.62 mi

A86

Highway exit

Access: 1 km / 0.62 mi

PARIS ST LAZARE

Railway station

Access: 8 km / 4.97 mi

FOREST HILL

Sports centre

Access: 500 m / 0.31 mi

GRANDE ARCHE DE LA DEFENSE

Historic monument

Access: 1 km / 0.62 mi

LA DEFENSE

Cinema district

Access: 1 km / 0.62 mi

ARC DE TRIOMPHE

Historic monument

Access: 4 km / 2.49 mi

LES CHAMPS ELYSEES

Cinema district

Access: 4 km / 2.49 mi

CHAMPS ELYSEES

Entertainment/theatre district

Access: 4 km / 2.49 mi

PARIS

Tourist attraction

Access: 4 km / 2.49 mi

JARDIN DES PLANTES

Botanical gardens

Access: 6 km / 3.73 mi

LA TOUR EIFFEL

Historic monument

Access: 6 km / 3.73 mi

ORSAY

Museums

Access: 6 km / 3.73 mi

OPERA

Entertainment/theatre district

Access: 7 km / 4.38 mi

LE LOUVRE

Museums

Access: 8 km / 5 mi

MONTMARTRE

Entertainment/theatre district

Access: 8 km / 5 mi

OPERA GARNIER

Opera/symphony/concert hall

Access: 8 km / 5 mi

VERSAILLES

Tourist attraction

Access: 16.99 km / 10.56 mi

CASINO D 'ENGHIEN

Casino

Access: 17 km / 10.56 mi

ASTERIX PARK

Amusement park

Access: 49 km / 30.45 mi

DISNEYLAND PARIS

Amusement park

Access: 56 km / 34.8 mi

LA DEFENSE LES 4 TEMPS

Shopping centre/mall

Access: 1 km / 0.62 mi

LA DEFENSE LES 4 TEMPS

Shopping district

Access: 1 km / 0.62 mi

LES CHAMPS ELYSEES

Shopping district

Access: 4 km / 2.49 mi

LES HALLES

Shopping district

Access: 9 km / 5.63 mi

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

LE BAR

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our "La Boutique" catering offer.

2 breakfasts

Treat yourself to a breakfast from the restaurant's hot buffet. If you prefer a gentler start to the day, order breakfast in your room. If you are in a hurry, the Express & Co set menu, served in the bar, will meet your needs.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 129 m² / 1388 sq ft
Maximum seats capacity: 120
Maximum capacity for banquets: 45

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 791 reviews

Wenxuan L. Friends - 6/22/2026 Confirmed reviews ALL

Dear Team, I am writing to formally escalate a serious complaint regarding my stay at Résidence Mercure Paris La Défense Grande Arche on 19 June 2026. This was not a minor inconvenience, but a serious failure of basic hotel service, combined with unacceptable staff behaviour. After check-in, we found that the room was old, noisy and poorly maintained. The bathroom door made loud noises, and in the morning we were also disturbed by renovation/construction noise, which seriously affected our rest. Most importantly, there was no hot water. This is a basic hotel requirement, not an optional service. When we reported this to the front desk, the staff member Jemima was dismissive, confrontational and unprofessional. She repeatedly said that: - no solution could be offered; - no manager or technician was available;- - the hotel did not provide 24-hour service; - if we wanted to complain, we were free to do so. When I said this was the first time I had heard of a hotel not being able to provide basic 24-hour assistance, she replied that “this is France / Europe” and that we needed to accept it. She further stated that she could do absolutely nothing that night and forced me to return to the reception at exactly 8:00 AM the next morning to resolve the issue, stating that I had to adapt to their schedule. She also insisted that this was the first time she had ever heard of a hot water complaint at this hotel. This was clearly not credible, as similar complaints about hot water can be easily found in public Google reviews of this property. As an Accor Gold member, I was also never recognized upon check-in. When I mentioned my Gold status during the discussion, Jemima responded aggressively and dismissively, saying words to the effect of: “So what? Everyone here is Gold member. We also have Business Class and Platinum members. Why are you the only one having a problem?” This response was completely inappropriate and unacceptable. Even more concerning, when we challenged her attitude, she stated that her English was “perfect” and implied that the problem was that we could not understand her. This felt disrespectful, humiliating, and carried a discriminatory undertone. The following morning, I had to spend my valuable travel time returning to the reception to speak with the duty manager. Although the manager was polite and arranged a room change, the operational solution resulted in a significant downgrade: we were moved from our originally booked Suite to a standard Double Room with a sofa bed for three adults. According to the official ALL Accor application, this new room is priced lower than the Suite we originally paid for. Furthermore, the air conditioning in this new room was barely functioning, and the overall condition remained barely satisfactory. The hotel only offered complimentary breakfast as an apology, which is completely inadequate compensation for a severe room downgrade, a malfunctioning AC, a failed stay, and the initial lack of basic hot water. The issue is no longer only about the lack of hot water. It is about the complete absence of accountability, professionalism, basic respect, and service recovery. A hotel failing to provide hot water is already unacceptable. A staff member responding with hostility, sarcasm, and open disregard for guest concerns is far more serious. This experience also caused significant physical discomfort, stress, and disruption to our plans. Due to the lack of hot water, poor sleeping conditions, and the highly distressing interaction with your staff, we were unable to rest properly and suffered from headaches and considerable discomfort the following day. Furthermore, a substantial part of the following day was wasted dealing with this issue, including repeated discussions with hotel staff, complaint submissions, and the resulting disruption to our schedule. This incident has had a clear negative impact not only on our stay, but also on our overall travel experience. This incident reflects extremely poorly on both this property and the Accor brand. I expect this matter to be formally investigated, including the staff conduct, and I expect a clear explanation, a refund for the room price difference due to the downgrade, and appropriate compensation. I look forward to your prompt response. Kind regards, Wenxuan L.

Alina D. Couples - 6/21/2026 Confirmed reviews ALL

Richard J. Business - 6/17/2026 Confirmed reviews ALL

My stay was for business as I had a meeting spanning several days with a client in the La Defense area. The location was great for access to trains as well as the offices in the area. Staff were very welcoming and helpful throughout. My only minor criticism of the stay was that the Restaurant was not available - which made eating a meal on Sunday evening difficult as there were very few restaurants open in the area at the time.

Marie-juliette M. Solo - 3/23/2026 Confirmed reviews ALL

I have done quite a lot of stays with Accor/Mercure/4* hotels and I have to say I was very disappointed by this one. While the room was of a good size, the amenities were very poor (only two pillows, one towel, one 1-in-2 gel/shampoo). The main issue is the noise: you can hear the train every single time it runs. As it starts at 5am and runs past midnight, it is very difficult to sleep if you are sensitive to noise. The wifi also kept disconnecting. I would not recommend staying here, it is absolutely not worth the price.

Gert V. N. Families - 3/23/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

400 reviews 6.9/10 Location
442 reviews 5.8/10 Room
502 reviews 8/10 Service
349 reviews 3.4/10 Comfort
167 reviews 8.4/10 Breakfast
141 reviews 7.1/10 Cleanliness
89 reviews 8/10 Food
82 reviews 4.4/10 Amenities

51 reviews 6.1/10 Location
71 reviews 5.5/10 Room
78 reviews 7.7/10 Service
69 reviews 3.3/10 Comfort
23 reviews 6.9/10 Cleanliness
23 reviews 3.8/10 Amenities
20 reviews 8.7/10 Breakfast
10 reviews 5.2/10 Vibe

35 reviews 7.1/10 Location
39 reviews 5.1/10 Room
42 reviews 7.5/10 Service
31 reviews 3.1/10 Comfort
15 reviews 8.2/10 Breakfast
15 reviews 6.5/10 Cleanliness
9 reviews 5.4/10 Vibe
5 reviews 4.2/10 Amenities

37 reviews 7/10 Location
43 reviews 5.9/10 Room
43 reviews 8.6/10 Service
28 reviews 3.3/10 Comfort
21 reviews 8.2/10 Breakfast
16 reviews 4.9/10 Value
11 reviews 7.6/10 Cleanliness
9 reviews 4.5/10 Amenities

16 reviews 6.8/10 Location
18 reviews 5.1/10 Room
23 reviews 8.4/10 Service
10 reviews 3.1/10 Comfort
9 reviews 7/10 Cleanliness
5 reviews 8.5/10 Breakfast
5 reviews 3.8/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At the Mercure Paris La Défense Grande Arche Hotel, we provide a range of services to enhance your stay:

Free Wi-Fi and high-speed internet for an additional charge
Private indoor parking for an additional fee
Buffet breakfast and room service for an additional charge
Air conditioning and TV with beIN Sports
Fitness center and 10 meeting rooms
Le Bar and pets allowed for an additional charge

What dining options are available?

What are the check-in and check-out times?

At the Mercure Paris La Défense Grande Arche Hotel, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Paris La Défense Grande Arche Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.