Mercure Paris La Défense Grande Arche Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 808 reviews

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Mercure Paris La Défense Grande Arche Hotel - Image 1
Mercure Paris La Défense Grande Arche Hotel - Image 2
Mercure Paris La Défense Grande Arche Hotel - Image 3
Mercure Paris La Défense Grande Arche Hotel - Image 4
17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot, 92000 NANTERRE, France

Description

Hotel extras

  • Industrial & urban loft-style bedroom, quiet courtyard, greenery & calm

  • Co-working Easy-work spaces, box for 2 to 8 people per hour or 1/2 day

  • Gym available for limited numbers

  • 11 Easy life seminar rooms, 500m ², daylight and modular

  • Right next to La Défense Arena, with 10 minute downtown access via RER A

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

Spacious room with twin beds with duvet, flat-screen TV, tea and coffee making facilities, mini fridge, safe, bathroom with shower or bathtub, hairdryer and free WIFI.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Experience the indulgence of our luxury room and enjoy the finest bed linen exclusive to Mercure, iPhone-iPad docking station, Nespresso machine and many other subtle touches designed to ensure the perfect stay, whether it's for business or leisure.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Spacious room with queen size bed equipped with a flat screen TV, courtesy tray, mini fridge, safe, bathroom with shower or bathtub, hairdryer, and free WIFI.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot
92000 NANTERRE
France

GPS:48.895195, 2.223648

Telephone
Fax +33 1 46 69 68 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 97 rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 97 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Fitness room

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 55 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 19.00 € 19 EUR Per day

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

LE BAR

Photo out of - LE BAR

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our La Boutique catering offer.

Bar Type
BAR
Accessibility
Accessible service
Telephone +33 1 46 69 68 00
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our La Boutique catering offer.

Treat yourself to a breakfast from the restaurant's hot buffet. If you prefer a gentler start to the day, order breakfast in your room. If you are in a hurry, the Express & Co set menu, served in the bar, will meet your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  808 reviews

Customer review rating 2.0/5

Martinus R. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Wenxuan L. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Alina D. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Richard J. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Marie-juliette M. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Wenxuan L. Friends - Confirmed reviews ALL

Dear Team, I am writing to formally escalate a serious complaint regarding my stay at Résidence Mercure Paris La Défense Grande Arche on 19 June 2026. This was not a minor inconvenience, but a serious failure of basic hotel service, combined with unacceptable staff behaviour. After check-in, we found that the room was old, noisy and poorly maintained. The bathroom door made loud noises, and in the morning we were also disturbed by renovation/construction noise, which seriously affected our rest. Most importantly, there was no hot water. This is a basic hotel requirement, not an optional service. When we reported this to the front desk, the staff member Jemima was dismissive, confrontational and unprofessional. She repeatedly said that: - no solution could be offered; - no manager or technician was available;- - the hotel did not provide 24-hour service; - if we wanted to complain, we were free to do so. When I said this was the first time I had heard of a hotel not being able to provide basic 24-hour assistance, she replied that “this is France / Europe” and that we needed to accept it. She further stated that she could do absolutely nothing that night and forced me to return to the reception at exactly 8:00 AM the next morning to resolve the issue, stating that I had to adapt to their schedule. She also insisted that this was the first time she had ever heard of a hot water complaint at this hotel. This was clearly not credible, as similar complaints about hot water can be easily found in public Google reviews of this property. As an Accor Gold member, I was also never recognized upon check-in. When I mentioned my Gold status during the discussion, Jemima responded aggressively and dismissively, saying words to the effect of: “So what? Everyone here is Gold member. We also have Business Class and Platinum members. Why are you the only one having a problem?” This response was completely inappropriate and unacceptable. Even more concerning, when we challenged her attitude, she stated that her English was “perfect” and implied that the problem was that we could not understand her. This felt disrespectful, humiliating, and carried a discriminatory undertone. The following morning, I had to spend my valuable travel time returning to the reception to speak with the duty manager. Although the manager was polite and arranged a room change, the operational solution resulted in a significant downgrade: we were moved from our originally booked Suite to a standard Double Room with a sofa bed for three adults. According to the official ALL Accor application, this new room is priced lower than the Suite we originally paid for. Furthermore, the air conditioning in this new room was barely functioning, and the overall condition remained barely satisfactory. The hotel only offered complimentary breakfast as an apology, which is completely inadequate compensation for a severe room downgrade, a malfunctioning AC, a failed stay, and the initial lack of basic hot water. The issue is no longer only about the lack of hot water. It is about the complete absence of accountability, professionalism, basic respect, and service recovery. A hotel failing to provide hot water is already unacceptable. A staff member responding with hostility, sarcasm, and open disregard for guest concerns is far more serious. This experience also caused significant physical discomfort, stress, and disruption to our plans. Due to the lack of hot water, poor sleeping conditions, and the highly distressing interaction with your staff, we were unable to rest properly and suffered from headaches and considerable discomfort the following day. Furthermore, a substantial part of the following day was wasted dealing with this issue, including repeated discussions with hotel staff, complaint submissions, and the resulting disruption to our schedule. This incident has had a clear negative impact not only on our stay, but also on our overall travel experience. This incident reflects extremely poorly on both this property and the Accor brand. I expect this matter to be formally investigated, including the staff conduct, and I expect a clear explanation, a refund for the room price difference due to the downgrade, and appropriate compensation. I look forward to your prompt response. Kind regards, Wenxuan L.

Customer review rating 3.5/5

Alina D. Couples - Confirmed reviews ALL

Great location for Arena, friendly staff. Caveat read the train line noise which woke us early in the morning. Also aircon was t great so quite hot!

Customer review rating 4.0/5

Richard J. Business - Confirmed reviews ALL

My stay was for business as I had a meeting spanning several days with a client in the La Defense area. The location was great for access to trains as well as the offices in the area. Staff were very welcoming and helpful throughout. My only minor criticism of the stay was that the Restaurant was not available - which made eating a meal on Sunday evening difficult as there were very few restaurants open in the area at the time.

Customer review rating 2.0/5

Marie-juliette M. Solo - Confirmed reviews ALL

I have done quite a lot of stays with Accor/Mercure/4* hotels and I have to say I was very disappointed by this one. While the room was of a good size, the amenities were very poor (only two pillows, one towel, one 1-in-2 gel/shampoo). The main issue is the noise: you can hear the train every single time it runs. As it starts at 5am and runs past midnight, it is very difficult to sleep if you are sensitive to noise. The wifi also kept disconnecting. I would not recommend staying here, it is absolutely not worth the price.

Customer review rating 4.0/5

Gert V. N. Families - Confirmed reviews ALL

price quality is correct

Customer review rating 3.0/5

Tania L. Business - Confirmed reviews ALL

not good, problem with the reservation, big noise due to the tube, slipery shower

Customer review rating 3.0/5

Andrew W. Business - Confirmed reviews ALL

Firstly make sure you have the right Mercure La Défense Paris hotel, there are at least three and in different locations.

Customer review rating 2.0/5

Andrey A. Business - Confirmed reviews ALL

Difficult to sleep as trains are just below the hotel

Customer review rating 4.0/5

Richard C. Business - Confirmed reviews ALL

Very close to the working place

Customer review rating 4.5/5

Rufin T. R. Families - Confirmed reviews ALL

Excellent

Customer review rating 2.0/5

Harish K. Business - Confirmed reviews ALL

The location and hotel amenities are good but the hotel reception staff particularly at night was worst to deal . They are not a t all following policies of the Accor group and not even respecting gold members. The expected smooth checkin process became nightmare as they were not ready to give any benefit of gold membership even Accor Plus Explorer membership also. Wrong location on map and not mention of this. Will never choose this hotel in future and do not recommend to any one.

Customer review rating 4.5/5

Yves F. Couples - Confirmed reviews ALL

Proche de La Défense Arena!

Customer review rating 0.5/5

Ximena L. Families - Confirmed reviews ALL

It's barely a 1-star hotel. The noise and vibration from the train station are horrible; it's impossible to sleep with that noise all night. We stayed for two nights, and there was no cleaning service in the room. Heating was not working, the room was super cold and not extra blankets or pillows .Terrible experience I would never go back

Customer review rating 1.5/5

Martin K. Business - Confirmed reviews ALL

on an already super cold day in Paris, the welcome at reception desk was cold and I did not feel very welcome, arriving late after 9pm. already frozen, coming in the room the window was wide open. trying to turning the heating on, I figured it does not work at all... stayed once, never again

Customer review rating 3.5/5

Edite L. Business - Confirmed reviews ALL

Excellent location. Some noise due to the train.

Customer review rating 1.0/5

Mehdi E. O. Business - Confirmed reviews ALL

Unkindly even unprofessional service. The train vibrations are reaching you in the bad. Unclean and poorly equipped fitness….

Customer review rating 3.5/5

Wim V. L. Business - Confirmed reviews ALL

Okay stay but too expensive and bed sheets/matrasses and pillows are low quality

Customer review rating 4.0/5

Etoh C. Solo - Confirmed reviews ALL

Super, je reviendrai

Customer review rating 2.5/5

Vincent V. Business - Confirmed reviews ALL

Not impressed by the staff. Looks like they doing just for the money. Missing some passion/energy.

Other web-users rate our hotel

  • 401 reviews 6.7/10 Location
  • 448 reviews 5.7/10 Room
  • 496 reviews 7.9/10 Service
  • 353 reviews 3.2/10 Comfort
  • 165 reviews 8.3/10 Breakfast
  • 144 reviews 7/10 Cleanliness
  • 98 reviews 6.1/10 Vibe
  • 86 reviews 7.9/10 Food

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