Mercure Paris La Défense Grande Arche Hotel

Mercure Paris La Défense Grande Arche Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 610 reviews

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Hotel extras

  • Easy loft room in an urban industrial style, leafy and serene patio

  • Co-working Easy-work spaces, box for 2 to 8 people per hour or 1/2 day

  • Gym available for limited numbers

  • 11 Easy life seminar rooms, 500m ², daylight and modular

  • Right next to La Défense Arena, with 10 minute downtown access via RER A

ALLSAFE approved hotel

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot
92000 NANTERRE
France

GPS:48.895195, 2.223648

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE BAR

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our "La Boutique" catering offer.

Our accommodation(s)

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style. We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  610 reviews

TripAdvisor Rating  3.5/5  793 reviews

BRUIT

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

IMPOSSIBLE DE DORMIR A CAUSE DU METRO

Madame A., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris La Défense Grande Arche. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. En effet, nous sommes situés à quelques mètres de la station Nanterre Préfecture du RER A (ce qui permet de rejoindre le centre de Paris en 10 minutes) et cela peut malheureusement générer des nuisances sonores. Nous apprécions que vous partagiez vos préoccupations, et il est très regrettable que cela affecte négativement votre expérience.Nous espérons avoir l’occasion de vous servir à nouveau pour démontrer notre qualité de service. Sincèrement, Coline - Leader Expérience Client

Safe, Quality and Budget stay

Customer review rating 4.5/5

Manikandan R. Families - Confirmed reviews ALL

Safe, hygiene and quality hotel Located above the train station,all attractions less than 30 min by public transport

Dear MANIKANDAN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coline - Leader Experience Client

Nice place

Customer review rating 5.0/5

L. L. Couples - Confirmed reviews ALL

We had a difficult time finding the hotel as we were traveling by the metro. But we eventually did. It was very clean, the staff was very helpful, and the breakfast, while quite expensive, was delicious.

Dear DAVID L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coline - Leader Experience Client

A bit of a mixed bag...

TripAdvisor rating 3.0/5

Afrapin TripAdvisor review

We stayed 4 nights in the Residence part of the hotel so my comment is purely based on that. The residence rooms are housed in a separate building very close to the hotel and are with a little kitchenette and living room area. We were in room 526 which is a corner room and is quite spacious. First the good bits: the hotel is ideally located with the RER (High speed suburban trains) station next door to the hotel/residence. This makes access to central Paris extremely easy. The staff were overall friendly and helpful. The car park is right under the main hotel. On that point, we booked a parking space (in the same carpark) through One Park which turned out cheaper than directly through the hotel. Then the not so good bits: our room lacked a bit of tender loving care and while not outright dirty (to the point of contacting the management of the hotel), it was just not clean (in the way a hotel guest has the right to expect cleanliness). The walls around the shower had marks that proper and regular cleaning would deal with (that is probably connected to the fact these rooms are only cleans every 4 days during long stays). Shower gel/shampoo is provided in the shower but the sink part has to make do with a small bar of soap which looks cheap. The blinds in the kitchen were also dirty. The living room area was supposed to have a sofa bed which would have made the area flexible (sofa by day, bed by night) but instead there were 2 single beds, limiting the flexibility and day comfort. In general, the room lacked daily attention with curtains falling off hooks, doors difficult to close, plugs not securely attached to the wall and light switches that did not turn any lights on. It is a real shame because otherwise the whole set up is quite pleasant. I am just not convinced this helps create a positive image of the Mercure brand in a competitive environment.

Dreadful

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

I travelled all my night and after arriving to the hotel earlier than expected, although I explained to the reception that I was extremely tired and I’d like to check in early, she completely refused and made me sit in the lobby for 3 hours before I was able to gain access to the room. She said I cannot check in before 2PM and if I wanted to check in early, then I’ll have to pay more money which is something I have never heard of in all my years of staying at hotels during my many travels. I don’t know the receptionist’s name but her as well the guy who was working with her that morning and another one of their colleagues called Jissy or jessy were cold towards me for no reason and they showed no empathy. They made me feel as if I wasnt welcome to the hotel. All in all, it was an experience that made me regret going there

Dear GALMAYE N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We understand your regret regarding access to your room.It is true that we are experiencing high occupancy this month and can offer our guests early check-in when availability permits.This option is only available for a fee if you are not a Gold guest. Our guest check-out time is 12:00 noon, our housekeeping staff must have time to clean up. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coline - Leader Experience Client

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Other web-users rate our hotel

  • 175 reviews 6.9/10 Location
  • 323 reviews 5.7/10 Room
  • 279 reviews 7.5/10 Service
  • 6 reviews 6.1/10 WiFi
  • 216 reviews 4.6/10 Comfort
  • 120 reviews 4.7/10 Cleanliness
  • 100 reviews 7.7/10 Breakfast
  • 63 reviews 4.6/10 Vibe

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