Greet Hotel Colmar

Very efficient and sweet staff, great breakfast and perfect rooms.

Very welcome hotel

Wonderful service, located near to the lovely medieval town. Room was very comfortable with hot drinks available.

The hotel is not well location, actually you need to walk for almost 2 km to get to the real city center (old part). The walk is through a few constructions sites and a lost of dust. The rooms are small but very clean and the cleaning lady is very attentive to all the details and the customer needs. The room has a heating system, but it's very noisy and also the isolation is very poor. The noise from the street is very strong, same as with the internal walls (you can actually listen to all your neighbors conversations. Furthermore the client service is the worst (they can barely speak English and they don't care about customer satisfaction). I have asked 3 times to get a business invoice during my stay, as they couldn't actually use the system correctly or even worse remembering the details I've asked. The welcome drink (which is a benefit for gold or above customers loyalty) was limited to only one person, instead of the room capacity (which is the normal behavior in other Accor hotels). Same with other benefits, such as priority. Hence the hotel doesn't seem to be part of Accor chain. The beds, pillows and mattress were similar to a cheap F1/Etap type of hotel. The WiFi was poor (barely allowing me a WhatsApp call) and the network coverage very limited to the reception area. Something good about the hotel was the parking, which was large enough and free of charge.

Hotel good, our room was very cramped, tiny. But all facilities good with a great breakfast and helpful staff.