Thank you very much for taking the time to share your detailed feedback and for your overall rating of 80/100. We are delighted to hear that you were very satisfied with your room, its cleanliness, our breakfast selection and, above all, the quality and friendliness of our team. As a valued ALL Accor Gold member, your feedback is particularly important to us, and we sincerely appreciate your loyalty and your 10/10 recommendation. We are sorry that the lift caused some frustration during your stay. Unfortunately, our historic building only allows us to have one lift, as the French heritage authorities do not permit us to install a second one. We fully understand that this can sometimes result in longer waiting times, and we appreciate your understanding. Regarding the breakfast room, we understand your comment about it being crowded. Some mornings, it seems that everyone decides to enjoy breakfast at exactly the same time! 😊 We do our best to accommodate everyone as comfortably as possible during these busy periods. We have also taken note of your comment regarding the Wi-Fi speed and will continue to look for ways to improve this aspect of our service. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. L'équipe Mercure

Thank you so much for your wonderful 90/100 rating and for taking the time to share your detailed feedback with us! 😊 We’re delighted to hear that you enjoyed our central location, comfortable room and especially our breakfast, which received a fantastic 100/100! We’re also very pleased that our team made such a positive impression, and we will be happy to share your kind words with our receptionist. ⭐ As an ALL Accor member, your feedback is particularly valuable to us. We truly appreciate your loyalty and the time you took to share both the highlights of your stay and your suggestions. Regarding the parking, we’re pleased that you appreciated having convenient parking directly underneath the hotel. The underground car park is clearly signposted on arrival, although we understand that additional information can sometimes be helpful for guests visiting us for the first time. Thank you once again for your trust and recommendation. We look forward to welcoming you back for another enjoyable stay! L'équipe Mercure

Thank you very much for taking the time to share your detailed feedback following your stay with us. 😊 As a valued ALL – Accor Silver member, your opinion is especially important to us, and we truly appreciate your loyalty and recommendation. We are delighted to know that you enjoyed your overall experience at our hotel, from the easy online booking process through the Accor ALL app to the smooth check-in and check-out. We are also pleased that you appreciated our location, the cleanliness of our rooms, the comfort of our bathrooms and the quality of service provided by our team. Your kind words about another positive Mercure experience are a wonderful compliment and a great motivation for all of us. Regarding the courtyard view from your room on the first floor, we understand your comment and the impact it may have on the overall impression of your stay. Unfortunately, this area is affected by actions from the neighbouring residential building, which is a separate property from our hotel and therefore outside of our direct control. We sincerely regret this inconvenience and appreciate your understanding. For a future visit, we would be happy to take your preferences into consideration and offer, whenever possible, a room with a more favourable outlook. L'équipe Mercure

Thank you very much for taking the time to share your excellent feedback following your stay with us. As a Gold member, your feedback is especially meaningful to us, and we truly appreciate your loyalty and trust. We are delighted to know that your stay was a great success and that you enjoyed our location, the comfort of your accommodation, our breakfast selection, and the attention provided by our team. Receiving a perfect score from you is a wonderful recognition of the efforts made every day by our colleagues to create memorable experiences for our guests. We look forward to welcoming you back to Mercure soon and providing you with another excellent stay. L'équipe Mercure

Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed our convenient location and that our team made a positive impression, from your warm welcome through to your departure. Your kind words are a wonderful encouragement for all of us. As a Silver member, your feedback is especially valuable, and we sincerely appreciate your loyalty. We are sorry to learn that your ALL Reward points have not yet been credited. This is certainly not the experience we wish to offer our loyal members. Please do not hesitate to contact us directly with your booking details so that we can look into this and ensure the matter is resolved as quickly as possible. We also appreciate your comments regarding the accommodation, breakfast, Wi-Fi and ease of access. Your observations help us identify where we can improve and provide an even better experience for our guests. We hope to have the pleasure of welcoming you back soon and to provide you with an even more enjoyable stay. L'équipe Mercure

😊 Thank you for taking the time to share your feedback following your stay at Mercure Colmar Centre Unterlinden. As a member of our ALL – Accor Live Limitless loyalty programme, your opinion is particularly important to us. We truly appreciate your comments, as they help us identify areas where we can continue to improve our guests’ experience. We are pleased to know that you enjoyed our convenient location, the cleanliness and comfort of your room, as well as the warm welcome provided by our reception team. We are sorry to learn, however, that our breakfast offering and parking did not fully meet your expectations regarding value for money. Please be assured that we have taken note of your remarks and will share them with the relevant teams as part of our ongoing efforts to enhance our services. Regarding our parking, spaces are limited and we recommend booking in advance to guarantee availability during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better matches your expectations. L'équipe Mercure

Thank you very much for taking the time to share your feedback following your stay with us. As a valued ALL Silver member, your opinion is especially important to us, and we truly appreciate you taking the time to tell us about your experience. We are delighted to hear that you enjoyed our central location, the comfort of your room, our comfortable beds, and the warm welcome from our team. We are also pleased that you appreciated our breakfast. Thank you as well for your comment regarding the bathtub. For the comfort and safety of our guests, non-slip bath mats are available at the reception upon request. We regret that this was not brought to your attention during your stay and appreciate your feedback, which helps us improve the experience we provide. We sincerely hope to have the pleasure of welcoming you back soon for another enjoyable stay. L'équipe Mercure

Un grand merci d’avoir pris le temps de partager votre retour suite à votre séjour parmi nous. En tant que membre ALL Classic, votre avis est particulièrement apprécié, et nous sommes ravis de lire que vous avez passé un excellent séjour en couple. C’est un plaisir de savoir que vous avez trouvé votre hébergement confortable et que vous avez apprécié la qualité de notre service ainsi que la disponibilité de notre équipe. Nous sommes également heureux de constater que l’ensemble de nos prestations, de la réservation jusqu’au départ, a été à la hauteur de vos attentes, sans aucun défaut signalé 😊 Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt à Colmar. L'équipe Mercure

Thank you very much for taking the time to share your experience following your recent stay with us. As an ALL Classic member, your feedback is especially valuable, and we are delighted to know that you enjoyed your stay. It is wonderful to read that you appreciated the comfort and quietness of your room, the friendliness of our team, and the variety offered at our breakfast buffet. Your kind words are a great source of motivation for all of us. We also appreciate your ratings and comments, which help us continue improving the experience we provide to our guests. Thank you once again for your trust and loyalty. We look forward to welcoming you back on your next visit to Colmar. L'équipe Mercure

Thank you very much for taking the time to share your feedback and for your kind rating 😊 We are pleased to hear that your short stay with us was convenient and that you found all necessary amenities available. It is also very rewarding to know that our team made a strong positive impression during your visit. We also appreciate your comment regarding the size of the double room. We understand that comfort needs may vary depending on the length of stay, and we do offer different room categories that may provide additional space for longer stays. As an ALL – Accor Live Limitless member, your feedback is especially valuable to us, and we sincerely thank you for sharing your experience. We hope to have the pleasure of welcoming you back again in the future for an even more comfortable stay. L'équipe Mercure

Thank you very much for taking the time to share your feedback and for your overall positive rating ⭐ We are pleased to read that you enjoyed a pleasant three-night stay with us and that you especially appreciated the comfort of your bathroom and the outstanding shower, which clearly stood out during your experience. We also take careful note of your ratings regarding the room, cleanliness, Wi-Fi, and value for money. Your feedback is very valuable and helps us identify areas where we can continue to improve the overall guest experience. We would also like to sincerely thank you for your loyalty as an ALL – Accor Live Limitless Platinum member. Your opinion is especially important to us as a valued and returning guest, and it provides us with highly relevant insights to keep improving our standards. We hope to have the pleasure of welcoming you back to Colmar in the near future. L'équipe Mercure

Thank you very much for your wonderful feedback and perfect rating! 😊 We are truly delighted to read that you enjoyed a very comfortable stay with us and appreciated our convenient location, the professionalism and friendliness of our team, as well as the overall quality of our services. We also sincerely thank you for highlighting the availability of accessible water fountains. Guest feedback like yours is extremely valuable and helps us continue to improve both comfort and sustainability initiatives within the hotel. It is a real pleasure to know that your experience met your expectations in every aspect. We look forward to welcoming you back very soon for another enjoyable stay. L'équipe Mercure

Thank you very much for taking the time to share your feedback and for your excellent rating! 😊 We are delighted to read that you enjoyed your stay with us and particularly appreciated our welcoming team, the comfort and cleanliness of the hotel, as well as our convenient location close to the historic centre and local Alsatian restaurants. It is also wonderful to see your high satisfaction with the overall service, breakfast, and your check-in and check-out experience. Regarding dining options, while we do not have a full restaurant on-site, our central location offers the advantage of being surrounded by a wide variety of excellent local restaurants, which our team is always happy to recommend depending on your preferences. For guests who prefer to stay in, we also offer room service for added comfort and convenience. Thank you again for your loyalty as an ALL – Accor Live Limitless Gold member. Your recommendation and trust mean a great deal to us. We look forward to welcoming you back soon for another pleasant stay in Colmar. L'équipe Mercure

Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to read that you enjoyed our great location close to the city centre, the convenience of our private parking garage, and the quality of service provided by our team. It is also wonderful to see your very positive comments regarding breakfast and overall cleanliness. However, we are sorry to learn that your room did not fully meet your expectations upon arrival, particularly regarding an unpleasant smell, as well as the comfort of the sofa bed. Please accept our sincere apologies for these inconveniences. Your comments have been shared with our housekeeping and maintenance teams in order to ensure appropriate follow-up and improvements where necessary. We truly value your feedback, especially as an ALL – Accor Live Limitless member, as it helps us continuously improve both our service and guest experience. We hope to have the pleasure of welcoming you and your family again in the future for a more comfortable stay. L'équipe Mercure

Thank you very much for taking the time to share your feedback and for your excellent rating! 😊 We are delighted to know that you enjoyed your stay and particularly appreciated our cleanliness, central location, and secure parking facilities. It is also wonderful to hear that our team, accommodation, and overall service contributed to a pleasant experience. As a valued ALL – Accor Live Limitless member, your feedback is especially meaningful to us. Your experience and loyalty give you a unique perspective, and we truly appreciate the trust you place in our hotel and in the Accor brand. We also thank you for your comments regarding the breakfast selection. Guest feedback is invaluable in helping us continuously improve the quality of our services. Thank you again for your loyalty and recommendation. We look forward to welcoming you back to Colmar for another memorable stay. L'équipe Mercure

Thank you very much for your outstanding review and perfect rating! 😊 We are delighted to hear that you had such a comfortable stay with us. It is wonderful to know that you enjoyed our convenient location within walking distance of the city centre, appreciated the chilled water available during the warm weather, and found our breakfast selection to be varied and enjoyable. Your kind words about our team mean a great deal to us. Providing attentive and helpful service is at the heart of what we do, and we are thrilled that our staff contributed positively to your experience. As a valued ALL – Accor Live Limitless member, your feedback is especially meaningful to us. Frequent travelers and loyalty members have a wealth of hotel experiences to compare, so receiving such positive comments and a recommendation from you is particularly rewarding for our entire team. Thank you once again for your trust and support. We truly appreciate your loyalty and look forward to welcoming you back on your next visit. L'équipe Mercure

Thank you very much for your excellent review and for taking the time to share your experience following your stay with us. We are delighted to read that you enjoyed your stay as a couple and appreciated our modern facilities, the cleanliness of the hotel, and the comfort of your room. Your kind words about our team are especially appreciated and will be shared with everyone, as they are a great encouragement for us 😊 As an ALL Accor Classic member, your feedback is particularly valuable to us, and we sincerely thank you for your trust and loyalty. We are also very pleased that you enjoyed the complimentary water stations available in the lobby, as well as our convenient location. It was a real pleasure to host you, and we hope to welcome you back again very soon for another very pleasant stay ✨ L'équipe Mercure

Thank you very much for your wonderful review! 😊 We are truly delighted to read that you had such a pleasant experience with us and that you appreciated the kindness and helpfulness of our team, as well as the cleanliness, spacious facilities, and the quality of our breakfast buffet ✨ It is especially rewarding to know that Baptiste made a positive impact on your stay. Your kind words about his assistance at check-in, arranging a taxi, helping at breakfast, and providing local recommendations for live music will be warmly shared with him and the rest of the team. We also thank you for your comment regarding the waiting time for the elevator during busy weekend periods. Due to building regulations, it is unfortunately not possible for us to install an additional lift. However, we do have stair access available throughout the hotel, which can be used as an alternative. We truly appreciate your understanding and your constructive feedback, which helps us continue improving the guest experience. We hope to have the pleasure of welcoming you back again very soon for another equally enjoyable stay with us! L'équipe Mercure