Mercure Colmar Centre Unterlinden Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,473 reviews

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Mercure Colmar Centre Unterlinden Hotel - Image 1
Mercure Colmar Centre Unterlinden Hotel - Image 2
Mercure Colmar Centre Unterlinden Hotel - Image 3
Mercure Colmar Centre Unterlinden Hotel - Image 4
15 rue Golbery, 68000 COLMAR, France

Description

Hotel extras

  • Fully renovated hotel in the historical centerof Colmar

  • Paying private underground car park: EUR 20 per night

  • Fitness center, sauna and sensory shower

  • 3 meeting rooms for 2 to 50 people

  • Gourmet, local and varied buffet breakfast

Our accommodation(s)

Hotel location

Mercure Colmar Centre Unterlinden Hotel

15 rue Golbery
68000 COLMAR
France

GPS:48.081106, 7.357523

Telephone
Fax +33 3 89 23 82 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR A VIN LES CEPAGES

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,473 reviews

Customer review rating 5.0/5

Roy C. Families - Confirmed reviews ALL

The staff at the hotel are really nice. It’s really clean and I like how it is located within walking distance to the colmar old town.

Thank you so much for your wonderful review 😊 We are truly delighted to read that you and your family enjoyed such a comfortable stay with us. It is a real pleasure to know that you appreciated the cleanliness of the hotel, the kindness of our team, and our convenient location within walking distance of Colmar’s old town. We are also very happy that you found the ALL – Accor Live Limitless app easy and convenient to use for your booking. Your kind words about our night team are especially appreciated and will be warmly shared with everyone on duty. They will be very pleased to know they contributed to making your stay memorable. We also thank you for highlighting our sustainability efforts, particularly our towel change policy, which is part of our commitment to reducing environmental impact. We hope to have the pleasure of welcoming you and your family back again very soon ✨ L'équipe Mercure

Customer review rating 4.5/5

Animesh D. Families - Confirmed reviews ALL

+ Friendly Staff + Clean and decent sized room + Water (plain and sparkling) in the lobby = Breakfast, Housekeeping can be improved

We are delighted to know that you appreciated the friendliness of our team, the cleanliness and comfort of your room, as well as the complimentary still and sparkling water available in the lobby. It is also wonderful to read that one of our team members helped you discover Colmar and its surroundings — your kind words will certainly encourage our staff. Your feedback is even more valuable to us as an ALL Accor Classic member. Reviews from our loyal members are especially important, as they help us better understand our guests’ expectations and continuously improve the quality of our services. We have carefully noted your comments regarding breakfast and housekeeping, particularly the replacement of towels, and we sincerely apologize for this inconvenience. Please be assured that your remarks will be shared with the relevant teams in order to improve our consistency and guest experience. We also greatly appreciate your positive feedback regarding our sustainability initiatives, especially our efforts to reduce single-use plastics. Thank you again for your trust and loyalty. We hope to have the pleasure of welcoming you and your family back very soon in Colmar ✨ L'équipe Mercure

Customer review rating 4.0/5

Giuseppe D. Couples - Confirmed reviews ALL

First night next to the elevator in a “Prestige”-room was catastrophic. We then switched to a room far away from the elevator and the stay turned into superb. Staff was always very kind and the hotel is excellent! We are longtime-customers and will come back again soon!

Thank you very much for taking the time to share your experience. We are delighted to hear that after changing rooms, your stay became superb and that you appreciated the friendliness and professionalism of our team as well as the overall quality of the hotel. Your kind words will be shared with the staff, as they are a great source of motivation. We are sorry that your first night in the room next to the elevator was not comfortable. Normally, we inform our guests when a room is located near the elevator, and we sincerely apologize if this was not communicated during your stay. We are glad we could move you to a quieter room so that the rest of your stay was enjoyable. Your feedback is very valuable and helps us continually improve our guests’ experience. We sincerely appreciate your loyalty as a ALL – Accor Live Limitless Classic member, and we look forward to welcoming you back for another excellent stay. L'équipe Mercure

Customer review rating 2.0/5

Patricia P. Families - Confirmed reviews ALL

Privilege room but: 1) no shampoo or conditioner. 2) bathroom flooded when we took a shower. 3) mattress is EXTRA extra firm. 4) I needed a pillow for my back but there is a 2 pillow-per- person policy 5) no creamer for coffee

Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not fully meet your expectations. We sincerely regret the inconveniences you encountered in your Privilege room. Please allow us to clarify that all our rooms are equipped with Nuxe amenities, including a two-in-one shampoo and conditioner as well as a body lotion from the same brand. If, by any oversight, one of these items was missing or insufficient, our team would have been more than happy to provide it immediately upon request. Our staff is available 24/7 to assist with any need. We are also very sorry about the issue you experienced with the shower and the bathroom flooding. This is certainly not in line with our standards, and your comment has been shared with our maintenance team so that the matter can be thoroughly checked. Regarding the coffee amenities, as part of our commitment to reducing single-use plastics, we no longer place individual plastic creamers in the rooms. However, we do have milk and cream available in our kitchen, and we are always pleased to provide them upon request. We also regret that the mattress comfort did not meet your expectations. Your feedback is very valuable to us, as it helps us identify areas where we can improve our guests’ experience. We truly hope you will give us another opportunity in the future to restore your confidence and provide you with a stay that fully reflects our standards of service. L'équipe Mercure

Customer review rating 5.0/5

Pol C. Couples - Confirmed reviews ALL

Excellent service, helpful and friendly staff, top location for visiting the historical town

Thank you so much for your wonderful review and for choosing our hotel as an Accor member. We are delighted that you enjoyed your stay with us and that our helpful and friendly team, as well as our prime location, contributed to making your visit to Colmar so enjoyable. Your kind words are a great reward for our entire team, and we look forward to welcoming you back very soon for another memorable stay. L'équipe Mercure

Other web-users rate our hotel

  • 821 reviews 8.8/10 Location
  • 791 reviews 7.2/10 Room
  • 741 reviews 9.3/10 Service
  • 19 reviews 4.8/10 WiFi
  • 593 reviews 8.6/10 Breakfast
  • 279 reviews 8.4/10 Cleanliness
  • 161 reviews 5.2/10 Amenities

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