Mercure Colmar Centre Unterlinden Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,443 reviews

Mercure Colmar Centre Unterlinden Hotel - Image 1
Mercure Colmar Centre Unterlinden Hotel - Image 2
Mercure Colmar Centre Unterlinden Hotel - Image 3
Mercure Colmar Centre Unterlinden Hotel - Image 4
15 rue Golbery, 68000 COLMAR, France

Description

Hotel extras

  • Fully renovated hotel in the historical centerof Colmar

  • Paying private underground car park: EUR 20 per night

  • Fitness center, sauna and sensory shower

  • 3 meeting rooms for 2 to 50 people

  • Gourmet, local and varied buffet breakfast

Our accommodation(s)

Hotel location

Mercure Colmar Centre Unterlinden Hotel

15 rue Golbery
68000 COLMAR
France

GPS:48.081106, 7.357523

Telephone
Fax +33 3 89 23 82 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR A VIN LES CEPAGES

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,443 reviews

Customer review rating 4.0/5

Giuseppe D. Couples - Confirmed reviews ALL

First night next to the elevator in a “Prestige”-room was catastrophic. We then switched to a room far away from the elevator and the stay turned into superb. Staff was always very kind and the hotel is excellent! We are longtime-customers and will come back again soon!

Thank you very much for taking the time to share your experience. We are delighted to hear that after changing rooms, your stay became superb and that you appreciated the friendliness and professionalism of our team as well as the overall quality of the hotel. Your kind words will be shared with the staff, as they are a great source of motivation. We are sorry that your first night in the room next to the elevator was not comfortable. Normally, we inform our guests when a room is located near the elevator, and we sincerely apologize if this was not communicated during your stay. We are glad we could move you to a quieter room so that the rest of your stay was enjoyable. Your feedback is very valuable and helps us continually improve our guests’ experience. We sincerely appreciate your loyalty as a ALL – Accor Live Limitless Classic member, and we look forward to welcoming you back for another excellent stay. L'équipe Mercure

Customer review rating 2.0/5

Patricia P. Families - Confirmed reviews ALL

Privilege room but: 1) no shampoo or conditioner. 2) bathroom flooded when we took a shower. 3) mattress is EXTRA extra firm. 4) I needed a pillow for my back but there is a 2 pillow-per- person policy 5) no creamer for coffee

Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not fully meet your expectations. We sincerely regret the inconveniences you encountered in your Privilege room. Please allow us to clarify that all our rooms are equipped with Nuxe amenities, including a two-in-one shampoo and conditioner as well as a body lotion from the same brand. If, by any oversight, one of these items was missing or insufficient, our team would have been more than happy to provide it immediately upon request. Our staff is available 24/7 to assist with any need. We are also very sorry about the issue you experienced with the shower and the bathroom flooding. This is certainly not in line with our standards, and your comment has been shared with our maintenance team so that the matter can be thoroughly checked. Regarding the coffee amenities, as part of our commitment to reducing single-use plastics, we no longer place individual plastic creamers in the rooms. However, we do have milk and cream available in our kitchen, and we are always pleased to provide them upon request. We also regret that the mattress comfort did not meet your expectations. Your feedback is very valuable to us, as it helps us identify areas where we can improve our guests’ experience. We truly hope you will give us another opportunity in the future to restore your confidence and provide you with a stay that fully reflects our standards of service. L'équipe Mercure

Customer review rating 5.0/5

Pol C. Couples - Confirmed reviews ALL

Excellent service, helpful and friendly staff, top location for visiting the historical town

Thank you so much for your wonderful review and for choosing our hotel as an Accor member. We are delighted that you enjoyed your stay with us and that our helpful and friendly team, as well as our prime location, contributed to making your visit to Colmar so enjoyable. Your kind words are a great reward for our entire team, and we look forward to welcoming you back very soon for another memorable stay. L'équipe Mercure

Customer review rating 5.0/5

John M. Q. Couples - Confirmed reviews ALL

Friendly staff, clean room, great amenities and great value. Instructions for the parking could have been communicated before arrival.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Christine H. Solo - Confirmed reviews ALL

The position was great for the Christmas markets. The distance to the station was underestimated and I was so pleased to discover the free bus after a few days. The promotional photos are misleading. Notification that not all rooms had a coffee machine, not all rooms have a fridge and not all rooms have toiletries other than body wash would have been appreciated. I had none of these features. I did have a bath which was good. The breakfast was also good. I felt that the hotel was not the standard I had anticipated and the price was based too much on the location. I did enjoy my time in Colmar.

Thank you for sharing your detailed feedback and for your loyalty as a Silver member of ALL – Accor Live Limitless. We are pleased that you enjoyed our central location for the Christmas markets, the breakfast, the cleanliness of the hotel, and the comfort of your bathroom. Regarding room amenities, we would like to clarify that our Standard rooms are equipped with a kettle and a selection of tea and coffee. Mini-fridges and coffee machines are available in our Privilège rooms and suites, which offer the full range of facilities. All rooms include Nuxe products, including shampoo and body lotion. On the rare occasion that any of these items are missing, our reception team is available 24/7 to provide them immediately. The promotional photos accurately reflect the different room types available. We understand that expectations may differ, and we regret if the room features did not fully meet your anticipated standards. Your feedback helps us guide guests in choosing the room category that best suits their needs. We hope to welcome you again and provide an experience that fully matches your expectations. L'équipe Mercure

Other web-users rate our hotel

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  • 734 reviews 9.2/10 Service
  • 18 reviews 6/10 WiFi
  • 578 reviews 8.4/10 Breakfast
  • 276 reviews 8.3/10 Cleanliness
  • 161 reviews 5.2/10 Amenities
  • 100 reviews 6.2/10 Food

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