DearSir/Madam Thank you for your kind words about your recent stay at Novotel Suites Colmar Centre. We are delighted to hear that you found our hotel lovely and appreciated the service provided by our dedicated staff. Our prime location is indeed one of our highlights, and we are glad it contributed to your enjoyable experience. We look forward to welcoming you back in the future. Caroline Best regards, Novotel Suites Colmar Centre

Dear Mr P., Thank you for taking the time to share your feedback, and for your candid and balanced comments. We are sorry that your arrival did not go as smoothly as you had hoped, especially while travelling with your child. We would like to clarify the sequence of events. As your reservation had not been honoured on the first night and we had no way of reaching you, we contacted the hotel where you had stayed the night before, as early as 8:00 am the next morning. We asked them to let you know that, without news from you by noon, your room would have to be released. Unfortunately, we had no other means of contacting you. Please also note that you had initially booked an accessible room, and this is precisely the room you were given that same evening. Despite the no-show, we were therefore able to honour your reservation and respect the room category you had booked. That said, we fully understand that the situation was stressful, and we take your comments into consideration as we are always striving to improve. We appreciate your understanding and hope to have the opportunity to welcome you again for a more comfortable stay. Kind regards, Cécile KOHLER Hotel Manager Novotel Suites Colmar Centre

Dear Mister, Thank you for taking the time to share your feedback following your stay at Novotel Colmar. We are sorry to learn that certain aspects of your experience did not meet your expectations. However, we would like to clarify that our hotel is relatively recent, and our teams work hard to ensure that the building and its facilities are properly maintained. We nevertheless take your comments regarding the furniture into consideration as part of our ongoing efforts to maintain the quality of our property. Regarding the towels and bathrobes, thank you for bringing this matter to our attention. We are currently in the process of replacing them to improve the comfort and quality of our guests’ experience. Concerning drinking water, our approach is guided by our Green Key certification and Accor Group’s environmental commitments. This certification requires us to follow specific sustainability criteria, including reducing single-use plastic and eliminating plastic water bottles wherever possible. In line with these commitments, we have chosen to provide a self-service water station in a convenient and easily accessible location within the hotel, available 24 hours a day, offering fresh still and sparkling water. Water carafes are also available for our guests to use freely. Furthermore, your room included a complimentary minibar with two glass bottles of water provided as a welcome amenity. We regret if this information or the alternative water facilities were not sufficiently clear during your stay. We understand that these environmental initiatives may differ from the practices you are accustomed to, but we believe they represent an important step towards more responsible hospitality while continuing to ensure our guests’ comfort. Thank you again for your feedback. We appreciate your comments, which help us identify areas for improvement, and hope to have the opportunity to welcome you back for a more enjoyable experience. Regards, Mathilde BAUMANN Deputy General Manager

Dear Monsieur Abdul R. H., Thank you for your positive feedback regarding your recent stay at Novotel Suites Colmar Centre. We are delighted to hear that you enjoyed our great location and found our staff to be friendly and helpful. We appreciate your comments about the mattress comfort and the parking spaces, as they will assist us in our ongoing efforts to enhance our guests' experience. We hope to welcome you back in the future. Djamila Best regards, Novotel Suites Colmar Centre

Dear Mister J., Thank you for your feedback and for taking the time to write it. We fully understand your frustration and sincerely apologize for the inconvenience. Please be assured that we are discussing this matter with our team to find the best possible solution. Unfortunately, due to the building’s existing layout, the passage through the breakfast area is currently the only access to our relaxation area. As the spa is only open from 9am, people will only pass by this time. We understand that this is not ideal and appreciate your understanding. We hope to welcome you another time to discover our beautiful city and to enjoy our facilities as the fitness center or our rooms. Best regards, Mathilde BAUMANN Deputy General Manager

Dear, Thank you for your kind words regarding our staff's friendliness and accommodating service. It is always gratifying to hear that our efforts to provide a welcoming atmosphere are appreciated. We look forward to welcoming you back on your next visit to Colmar, ensuring your stay remains as enjoyable as the last. Best regards, Novotel Suites Colmar Centre

Dear Sir, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and the room to your satisfaction. We appreciate your preference for a King Bed and will take it into account for future reference, as we strive to meet our guests' needs as best as we can. Goodbye and best wishes, Novotel Suites Colmar Centre

Dear, Thank you for taking the time to share your positive experience at Novotel Suites Colmar Centre. We are delighted to hear that you found our accommodations spacious and comfortable, and that our team provided you with a warm welcome. It is also wonderful to know that your family enjoyed the kids' play area and the convenient location near the old town. We look forward to welcoming you back in the future. Best regards, Novotel Suites Colmar Centre

Dear Sir, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient for exploring the beautiful city of Colmar and that you appreciated the cleanliness of our facilities. Your feedback serves as a great motivation for our team to continue providing excellent service to our guests. Goodbye, Novotel Suites Colmar Centre

Dear Mister H., Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay, particularly our convenient location, excellent breakfast, comfortable bed, and spacious, spotless room. We are, however, sorry that the location of your room and parking space did not fully meet your expectations. Regarding the room, our intention was actually to assign you a room a little further down the hallway so that you could enjoy a quieter environment on the floor. We are sorry if this was not perceived that way during your stay. As for the parking, our spaces are available by reservation. Although some spaces may appear to be empty, they are often already reserved for other guests arriving later or guests who were out for the day, which unfortunately limits our ability to reassign them. That said, as a Platinum member, we truly value your loyalty. On your next visit, please don't hesitate to let us know if you would prefer a parking space closer to the elevators. We will do our very best to accommodate your request, subject to availability. We are also sorry that you felt the interaction with our front desk team was not as warm as it should have been. This is certainly not the impression we wish to leave with our guests, and we will share your feedback with the team. However, we are verry happy to read that you really like the breakfast and the confortable bed. We are always trying our best to provide the best service to our guests. Thank you again for your loyalty and for taking the time to share your experience. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay next time. Best regards, Mathilde BAUMANN Deputy General Manager

Dear Sir, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be excellent and accommodating, as we strive to provide exceptional service to all our guests. It is also wonderful to know that you appreciated the spaciousness of our rooms. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Suites Colmar Centre

Dear Sir, Thank you for sharing your positive experience at Novotel Suites Colmar Centre. We are delighted to hear that our comfortable accommodations and convenient location contributed to your enjoyable stay. It is wonderful to know that our team provided you with friendly and helpful service, ensuring you had everything you needed. We hope to welcome you back for another memorable visit in the future. Goodbye and best regards, Novotel Suites Colmar Centre

Dear Madam T., Thank you for taking the time to share your experience with us. We sincerely apologize for the unpleasant odor you experienced in the half bathroom and, more importantly, for the inconvenience this caused throughout your stay. We understand your frustration, especially after having reported the issue to our front desk upon arrival. Unfortunately, this issue was not solved during your stay and we are verry sorry about it. We are pleased that, following several discussions through our team, a solution was ultimately found and that we were able to provide you with a commercial gesture in recognition of the inconvenience caused. Please be assured that your comments have been shared with our maintenance and management teams so that we can take the necessary steps to prevent this type of situation from happening again. We truly regret that this issue affected your stay and appreciate your patience and understanding while we worked toward a resolution. We hope to have the opportunity to welcome you again and provide you with the experience you deserve. Regards, Mathilde BAUMANN Deputy General Manager Novotel Suites Colmar Centre

Dear Mrs h., We are sincerely sorry to hear about your experience, and especially to learn that your husband fell in the shower and had to visit the emergency room. We truly hope that he has since made a full recovery. We are also very sorry that the cleanliness issues in your room did not meet our standards. More importantly, we take your comments regarding the slippery shower floor and the potential safety risk very seriously. Unfortunately, we were not made aware of these concerns during your stay. This clearly highlights a communication failure on our side, which we take very seriously. Had we been informed at the time, we would have wanted to address the situation immediately and take the necessary measures to ensure your safety and that of our other guests. We appreciate you bringing this to our attention, as your feedback allows us to investigate what happened and take the appropriate steps to prevent a similar situation from occurring again. Please accept our sincere apologies for the shortcomings you experienced and for the concern and inconvenience caused. We would also very much appreciate the opportunity to speak with you directly. Please feel free to contact us at your convenience, as we would be grateful to discuss your experience with you personally. Best regards, Cécile KOHLER Hotel Manager Novotel Suites Colmar Centre