Dear Sir, We thank you for taking the time to share your feedback. We are delighted to hear that you were overall satisfied with your stay at L’Esquisse Hotel & Spa. We also appreciate your comment regarding car access and regret that this aspect did not fully meet your expectations. We understand that a smooth and convenient arrival is an important part of the guest experience, and your feedback is valuable in helping us identify areas for improvement. We hope to have the pleasure of welcoming you back to L’Esquisse, Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir, We thank you for taking the time to share your experience with us. We sincerely regret the inconvenience caused by the kitchen odours in your room and fully understand your disappointment, particularly as the measures taken following your initial complaints did not sufficiently resolve the issue. Please accept our sincere apologies that we were only able to arrange a room change for the second night of your stay. We recognise that this situation fell short of the level of comfort and responsiveness you rightly expect from a five-star hotel. We hope you will give us the opportunity to offer you a more seamless and enjoyable experience on a future visit. Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir, We thank you for your kind review. We are delighted to hear that L’Esquisse contributed to making your family stay in Colmar such a memorable experience. It is a pleasure to know that our hotel helped enhance your discovery of Colmar. We strive to offer each guest a welcoming experience, combining comfort and attentive service. We look forward to welcoming you and your family back to L’Esquisse again soon. Kind regards, Margot DUPREUILH Front Office Manager

Dear Madam, We thank you for sharing your excellent feedback. We are delighted that you enjoyed the thoughtful details throughout the hotel and found your penthouse comfortable. It is also a pleasure to know that our central location made it easy for you to explore Colmar and access the train station. Your kind words are greatly appreciated, and we look forward to welcoming you back to L’Esquisse for another memorable stay. Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir, We thank you very much for your wonderful review and for sharing such kind words about your experience at L’Esquisse Hotel & Spa. We are delighted to know that you enjoyed the elegance of our surroundings and the exceptional service provided by our team. Your recognition of our colleagues’ dedication and attentiveness is truly appreciated. A special thank you for highlighting Anne-Sophie. We will be sure to share your compliments with her, as your kind words are a wonderful recognition of her professionalism, genuine care, and commitment to creating memorable guest experiences. We would be pleased to welcome you again soon, Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir, We thank you for having taken the time to share with us your stay at l’Esquisse. We are very pleased to read that you spend a excellent moment in our House and that you particularly appreciated our location right next to Colmar city center. Your positive feedback was shared with my colleagues to reward their daily work to provide you the best service. We do hope to receive you during you next journey in Alsace, Best wishes, Margot DUPREUILH Front Office Manager

Dear Sir, We thank you for taking the time to share such a positive review of your experience with us. We are delighted to hear that you appreciated the spacious and contemporary design of our rooms. We are equally pleased that our team made a positive impression through their warm hospitality and attentive service. Your kind words are a wonderful recognition of our team's dedication. We hope to have the pleasure to welcome you again at l'Esquisse Hotel & Spa, Best regards, Margot DUPREUILH Front Office Manager

Dear Madam, We thank you for having taken the time to share your impressions following your stay at l’Esquisse Hotel & Spa. We are glad to learn that your experience was very pleasant, particularly thanks to the comfort of our hotel. Please be assured that I forwarded your positive comment to all the staff, as we strive to continuously improve the quality of our services. Looking forward welcoming you again, Kindest regards, Margot DUPREUILH Front Office Manager

Dear Sir, We thank you for taking the time to share your feedback. We are delighted to read that, overall, you had an excellent stay with us. However, we sincerely apologize for the noise disturbances you experienced, both from the plumbing on the floor above and the insufficient sound insulation of the windows. Your comfort and peace of mind are very important to us, and we appreciate you bringing these points to our attention. We will share your comments with our team so that they can be carefully reviewed. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience. Kind regards, Margot DUPREUILH Front Office Manager

Dear Madam, We thank you very much for your outstanding review and for your kind words about l'Esquisse. We are delighted to hear that you appreciated our central location, the comfort and quality of our rooms, and the seamless service provided by our team throughout your stay. It is particularly rewarding to know that our staff’s friendliness and dedication made such a positive impression on you. We strive to provide every guest with a personalised and exceptional experience, and your feedback is a wonderful recognition of our team’s commitment to excellence. We would be pleased to welcome you again, on your next trip in Alsace, Kind regards, Margot DUPREUILH Front Office Manager

Dear Madam, dear Sir, We very much appreciate your comments regarding your stay at the L'Esquisse. We are delighted to read that you enjoyed our location, the comfort of our rooms, and the attentive service provided by our front desk and valet teams. It is particularly rewarding to know that you would gladly return to Colmar and choose to stay with us again. We sincerely appreciate your feedback regarding the consistency of our housekeeping service, particularly with the daily replenishment of water and turndown arrangements. Please accept our apologies for these inconsistencies, as we strive to ensure the same high standards of service throughout every guest’s stay. We will take your comments into consideration to help us maintain the level of attention to detail our guests expect. We look forward to welcoming you back on your next visit to Colmar. Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir C., We thank you for your excellent feedback ! We are glad to learn that all our services and facilities have met your expectations. Please be assured that I forwarded your positive comment to all the staff and especially to our concierge as we strive to continuously improve the quality of our services. We do hope to welcome you again on a future journey in the region, Best regards, Rita, Front Office Assistante Manager

Dear Sir, We thank you for taking the time to share your feedback with us. We are pleased that you appreciated our location, but we sincerely regret that several aspects of your accommodation did not meet your expectations. We are particularly sorry to learn that the room layout, bathroom privacy and housekeeping standards affected your experience. We understand the importance of both comfort and practicality, and your comments regarding the washbasin arrangement and the lack of basic kitchen utensils are duly noted. These details are important to the overall guest experience, and we regret that we fell short of the standards you expected from a five-star hotel. Your feedback is valuable to us and helps us identify areas where improvements are needed. We sincerely apologise that your stay did not reflect the level of quality and comfort we strive to offer all our guests. We thank you again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. Kind regards, Margot DUPREUILH Front Office Manager

Dear Madam, Thank you very much for your positive feedback following your stay at L’Esquisse. It is a true pleasure to read your compliments that I will certainly share with our entire team. Please know that your feedback serves as a wonderful reward for our commitment to making every stay an unforgettable experience. We look forward to welcoming you back to our establishment. Warm regards, Rita, Front Office Assistante Manager

Dear Sir, We thank you for sharing your feedback. While we are pleased to hear that you appreciated the atmosphere of our hotel, we sincerely apologise for the discomfort you experienced due to the heating not functioning properly during your stay. We fully understand your disappointment, especially given the standards you rightly expect from a five-star hotel. We also regret that, despite contacting our reception team on the first evening, the issue remained unresolved throughout your two-night stay. This is certainly not the level of comfort and service we strive to provide our guests. Please accept our sincere apologies for this unfortunate experience. Your comments are taken seriously, as guest comfort and satisfaction remain our top priorities. We would welcome the opportunity to restore your confidence in our hotel and provide you with the exceptional experience you should have received. Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir, Thank you for your kind message following your stay at L’Esquisse. We are delighted to read your comments about the qualities of our suite, our convenient location close to the city centre, and the professionalism of our team. We hope to have the pleasure of welcoming you and your family back to Colmar very soon for another equally enjoyable stay. Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the quality of our welcome, the layout of your room, and the comfort of our bedding. We regret the difficulties you encountered when trying to arrange a transfer to the train station at 6:30 a.m. In Colmar, it can unfortunately be very difficult to find an available taxi outside peak hours, despite our best efforts to assist our guests with their travel arrangements. Regarding your experience at the restaurant, we are sorry to hear about the issues you encountered, especially during such a special stay. However, we would like to clarify that the restaurant, which holds two Michelin stars, is operated by a company independent of our hotel. We therefore invite you to contact the restaurant team directly so that they can look into your complaint. We regret that these various issues affected your stay and hope to have the opportunity to welcome you back to L’Esquisse under better circumstances. Kind regards, Margot DUPREUILH Front Office Manager

Dear Sir, Thank you for sharing your feedback! We are delighted to hear that you enjoyed your room and appreciated our beautiful location overlooking the park. We hope you had a wonderful stay with us and would be delighted to welcome you back to L’Esquisse Hotel & Spa on your next visit to Colmar. Best regards, Margot DUPREUILH Front Office Manager

Dear Madam and Sir, Thank you for your feedback. We are pleased to hear that you enjoyed the food at both our breakfast area and our Michelin-starred restaurant. We hope to have the pleasure of welcoming you back to L’Esquisse Hotel &. Spa in the future. Kind regards, Margot DUPREUILH Front Office Manager