Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.9/5 4,378 reviews

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Sofitel Legend Metropole Hanoi - Image 1
Sofitel Legend Metropole Hanoi - Image 2
Sofitel Legend Metropole Hanoi - Image 3
Sofitel Legend Metropole Hanoi - Image 4
15 Ngo Quyen Street, Hoan Kiem District, 100000 HANOI, Vietnam

Description

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

Our accommodation(s)

Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Telephone
Fax +84 24 3826 6920

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  4,378 reviews

TripAdvisor Rating  4.8/5  8,878 reviews

Certificate of excellence 2025

A Stay of a Lifetime

TripAdvisor rating 5.0/5

gldesigner TripAdvisor review

Have stayed at other Sofitel Legend Hotels and the Metropole is one I will not soon forget. Recently spent 2 amazing nights in the Heritage Wing. From the moment I arrived to the moment I had to unfortunately check out everything was absolutely perfect. My room was beautifully decorated in a decor style appropriate with the history of the hotel. The bathroom was well appointed and spacious. The breakfast buffet included everything you could possibly want; to fuel you for a full day of sightseeing in Hanoi and even more. Do not miss signing up for a tour of the hotel's bomb shelter, utilized by Joan Baez during the 1972 Christmas bombing of Hanoi. I unfortunately do not remember the names of each staff member with whom I engaged with but just know there is nothing they are not willing to do to make your stay a lifetime memory. Thank you Sofitel Legend Metrople for making my time in Hanoi unforgettable.

Dear gldesigner, Thank you for taking the time to share your wonderful experience at Sofitel Legend Metropole Hanoi. It is immensely gratifying to hear that your stay in our Heritage Wing was memorable and that you found the decor to resonate with the rich history of our hotel. We take great pride in maintaining an ambiance that reflects our heritage while ensuring our guests enjoy modern comforts. I am delighted to read that you appreciated the spaciousness and design of your bathroom, as well as the breakfast buffet. Our culinary team strives to provide a diverse selection that caters to all tastes and preferences, ensuring that our guests are well-prepared for their explorations of Hanoi. The historical tour of our hotel’s bomb shelter is indeed a unique experience, and we are pleased that you highlighted its significance. It is a testament to our commitment to sharing the rich heritage and stories that make our hotel a landmark in the city. Your kind words regarding our staff are deeply appreciated. We pride ourselves on offering personalized service, and it is encouraging to know that our team’s dedication to guest satisfaction left a lasting impression on you. Your feedback will be shared with the entire team, as it serves as a great motivation for everyone to continue delivering exceptional service. Once again, thank you for your generous remarks. We look forward to welcoming you back to Sofitel Legend Metropole Hanoi for another unforgettable stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

A peaceful retreat amidst the city chaos

TripAdvisor rating 5.0/5

AliBar TripAdvisor review

Stayed for 3 nights in total, 1 night upon our arrival in Vietnam then split by a HaLong Bay 2 night cruise and we returned for a further 2 nights. The hotel kindly looked after our luggage so that we were able to travel with just our rucksacks for our cruise. Staff - friendly , considerate , polite and helpful. Rooms - we had 2 different rooms, both were beautifully equipped, clean and well maintained. Super bathroom and a turndown service. Comfortable beds. Quiet rooms, no corridor noise or traffic. Ambience - we absolutely loved the historic feel of the hotel especially in the Heritage Wing. Breakfast in the conservatory is delightful - even when raining outside! Food - breakfast is excellent. Superb choice. Very good coffee. Good service. We really loved the Pistachio Croissants! On 2 evenings we chose to eat in the Bamboo Bar, informal and open air. Absolutely loved it - friendly service, delicious food ( Pho and Spring Rolls were taste tested!) and Great cocktails. History - we took the bunker tour which was very interesting We would return here in a heartbeat - it’s unlikely that we will do but this hotel will live long in our memories. Thank You

Dear AliBar, Thank you for sharing your delightful experience at Sofitel Legend Metropole Hanoi. We are thrilled to hear that your stay was a peaceful retreat amidst the vibrant city life. It is wonderful to know that our team was able to assist you with your luggage during your HaLong Bay cruise, allowing you to travel light and enjoy your adventure. Your kind words regarding our staff's friendliness, politeness, and helpfulness reflect our commitment to providing exceptional service. We take pride in fostering a welcoming atmosphere for all our guests. We appreciate your compliments on the cleanliness and maintenance of our rooms. The comfort of our guests is of utmost importance, and it is gratifying to learn that you found the beds comfortable and the rooms quiet. The historic ambiance of the Heritage Wing is indeed a cherished aspect of our hotel, and we are pleased that you enjoyed breakfast in the conservatory, even amidst the rain. Your praise for our breakfast offerings, particularly the Pistachio Croissants, and the delightful experience you had at the Bamboo Bar is greatly appreciated. We strive to provide a diverse culinary experience, and it is wonderful to know that you enjoyed the Pho and Spring Rolls, along with our cocktails. Additionally, we are glad you found the bunker tour to be interesting; the history of our hotel is indeed a fascinating part of its charm. We hope to have the opportunity to welcome you back in the future, and we thank you once again for your kind review that will certainly live long in our memories as well. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 5.0/5

Rajiv A. P. Couples - Confirmed reviews ALL

Very charming hotel and amazing friendly staff. I was sad to leave. Felt like A. true family guest.

Dear Mr. P., Thank you very much for taking the time to share your kind words about your recent stay at Sofitel Legend Metropole Hanoi. It is truly rewarding to hear that you appreciated our prime location, dedicated staff, and the charming atmosphere of our hotel. We are delighted that you felt at home with us and that your experience reflected the warmth and hospitality we strive to provide. Your sentiment of feeling like part of our family means A. great deal to us. We sincerely look forward to welcoming you back in the near future and providing you with another memorable experience. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 2.0/5

Vivek M. A. Business - Confirmed reviews ALL

Very average room and horrible view from window. The wardrobe is inconvenient. On positive, Good breakfast and overall service

Dear Mr. A., Thank you very much for taking the time to share your thoughts regarding your recent stay with us. I sincerely apologize that certain aspects of your experience, particularly the room and the view from your window, did not meet your expectations. I also regret that the wardrobe arrangement was inconvenient for you. Please know that your feedback is taken very seriously. We will review these points carefully with our team to identify areas where we can improve, as your comfort and satisfaction are our top priorities. That said, I am glad to hear that you enjoyed our breakfast and found the overall service to be good. It’s rewarding to know that these aspects contributed positively to your stay. Thank you once again for your honest feedback. We truly value your patronage and hope to have the opportunity to welcome you back in the future, to provide you with an experience that better reflects the high standards we aim to uphold. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 2.5/5

Dennis T. C. Business - Confirmed reviews ALL

I still have not receive my official invoice after a week. I need to followup

Dear Mr. Dennis T. C., Thank you for sharing your feedback. We appreciate your honesty and are glad to hear that you found our service to be fine. However, we sincerely apologize that your experience did not feel particularly special, and we will strive to improve in this regard. Regarding the issue with your official invoice, I sincerely apologize for the delay. I will personally follow up with our Front Office department to ensure that your invoice is processed and sent to you as soon as possible. Your satisfaction is very important to us, and we appreciate your patience while we resolve this matter. Thank you for bringing this to our attention. We value your business and hope to make your next experience more memorable. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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