Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.9/5 4,694 reviews

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Description

Hotel extras

  • Historic charm and modern luxury, blending French art de vivre with Vietnamese touches

  • Tranquil urban oasis with lush gardens, a heated outdoor swimming pool, and a private spa

  • Exquisite and diverse gastronomic experiences, from French fine dining to local flavours

  • Bespoke luxury with exclusive privileges and 24/7 butler service

  • Strong character, history, and tranquility in a romantic theme

Our accommodation(s)

Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  4,694 reviews

Customer review rating 5.0/5

Stephen C. H. Friends - Confirmed reviews ALL

Exceptional

Customer review rating 5.0/5

Stephanie O. Couples - Confirmed reviews ALL

There are no words in the world that could express what this hotel does for their guests. We’ve been to uncountable 5-star hotels world-wide but the Softies legend metropole tops it all. This is not only the most beautiful hotel you can think of, but the style and elegance is OUTSTANDING! The people working here make you feel special, extraordinary and extremely appreciated. We cannot say thank you enough for a stay we will never forget!

Customer review rating 5.0/5

Nguyet M. T. N. Business - Confirmed reviews ALL

Excellent hotel service

Customer review rating 5.0/5

Kenton P. Couples - Confirmed reviews ALL

The best hotel experience of my life. Out of hundreds of hotels and thousands of room nights, this was the best. We stayed twice: first in the Opera Wing, then returned to the Heritage Wing. I booked the entry-level room in each wing, but with ALL Platinum status this gave us lounge access and, critically, butler service. It was our butlers, Daphne and Chris, who made this stay unlike any hotel experience I have ever had. They set a bar so high that I genuinely do not believe it could be beaten. From check-in to check-out and beyond, the butler service was impeccable. Anything we wanted to know was answered quickly; anything we needed was made to happen. We met several times a day for a catch-up and to discuss our Vietnam plans, and the advice was always practical, personal and thoughtful. I have never known service like this, or even a quarter of this, at any hotel before. If you can, ensure that your rate or status includes lounge access, because for us that was what made the stay unforgettable. Beyond Daphne and Chris, everyone we met was exemplary. I will single out Tommy and Kevin in the Opera Lounge: Kevin remembered my drink on the second night even when I had forgotten it myself. But I could just as easily mention the staff at the restaurants, bars, gym (incredible gym by the way, best ever hotel gym), doormen, housekeeping staff and everyone else we encountered. Every single person greeted us warmly and seemed genuinely happy in their work. There was not a crack in the service level anywhere. It was extraordinary. The hotel is really two hotels in one: the historic Heritage Wing and the newer Opera Wing, each with separate lounge and breakfast facilities. Having experienced perfection in Opera, we returned to try Heritage. Heritage is considered the more historic and formal experience, and it is certainly beautiful, but I would be very happy in either wing next time. My husband’s favourite food is Vietnamese vegan pho, and he said the breakfast pho in Opera was the best he had ever had. He also said the whole hotel experience was the best of his life “and it’s not even close.” Both wings gave us 24/7 butler access via WhatsApp, and we especially enjoyed the complimentary baths they would prepare for us at any time. What took the stay to another level was how personal it became. Daphne and Chris remembered details, anticipated what we might need, gave us advice that felt genuinely human rather than scripted, and on our return wrote us heartfelt welcome notes that went far beyond corporate hospitality language, together with an incredibly meaningful personalised welcome gift. They have cemented themselves as a huge part of our positive memories of Hanoi. Top tip: consider the ALL Voyager card - the benefits helped dramatically reduce the cost of staying here, and the thirty status nights that come with it get you halfway to Platinum too. I do not know what else to tell you. Swallow hard, pay the money, and let this hotel give you one of the great travel memories of your life. Ours will last forever.

Customer review rating 5.0/5

Chi Y. Business - Confirmed reviews ALL

It was a good stay in Metropole as always. Thanks to Mr. Thuy in Concierge for his transportation arrangements to make my stay enjoyable and convenience, even during his vacation time. He is great!

Other web-users rate our hotel

  • 1,111 reviews 9.6/10 Location
  • 1,296 reviews 8.5/10 Room
  • 2,751 reviews 9.4/10 Service
  • 6 reviews 7.5/10 WiFi
  • 915 reviews 9.3/10 Vibe
  • 768 reviews 8.7/10 Amenities
  • 520 reviews 9.4/10 Breakfast
  • 252 reviews 8.7/10 Cleanliness

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