Sofitel Legend Metropole Hanoi Hotel 5 stars

Home sweet home, staff knows your name and number and truly cares

It was again a fantastic stay in the Sofitel Legend Metropole Hanoi. An incredibly personal service from reception, room service and the restaurant to organising my trip to Sapa. A perfect ambience in an immaculately maintained, lively traditional house in which you feel at home. A wonderful breakfast, high tea, elegant cocktails and live music in the evening. Many thanks to the great management of this grand hotel for the many wonderful moments during my stay. Es war wieder ein fantastischer Aufenthalt im Metropole Hanoi. Ein unglaublich persönlicher Service vom Empfang, über den Zimmerservice und das Restaurant bis hin zur Organisation meiner Reise nach Sapa. Ein perfektes Ambiente in einem makellos gepflegten, lebendigen Traditionshaus, in dem man sich wie zu Hause fühlt. Ein wunderbares Frühstück, High Tea, elegante Cocktails und Live-Musik am Abend. Charmante Stilsicherheit. Herzlichen Dank an das großartige Management dieses geschichtsträchtigen Hauses für die vielen schönen Momente während dieses Aufenthalts.

I always get your smile and I am very happy every time to go hotel. Food is good, room is very clean. Staffs are friendly. I think I comeback to my house every time I go your hotel. I always get a lot of your smile! Thank you so much!

Excellent staffs, delicious foods and comfortable bed.

too short. looking forward to going back again

Though I only booked one night at the Grand Premium Club Twin Beds for our short transit in town, my stay was absolutely lovely. The booking included complimentary perks (high tea, cocktail etc.) which I actually hadn't noticed when I made my reservation, so they came as a pleasant surprise. The room was clean, spacious and tastefully decorated (as expected). The beds were extremely comfortable, and we appreciate the variety of pillow choices. The Hermès amenities brought a fine touch of luxury (which we did enjoy very much). The restaurant (Le Club) was very nice and we loved the mellow jazzy ambiance there (the band was playing some great music that night). The staff was professional - being friendly and helpful throughout - except for the last bit when we were in a hurry but had to wait for our high tea for 25 minutes and reminded the staff 3 times (a manager later apologized profusely to us on-site for the wait). Overall it was a truly lovely stay and we hope to come back in future.

Wonderful stay as usual

A nice hotel with good location in the middle of Hanoi Staffs are friendly and well supported

I feel more happy as I expected

very good

I have stayed at Sofitel Metropole several times over the past few months - business trips. Usually I have a standard room, they are well appointed and tastefully decorated, restrained elegance. The Metropole provides consistently high standard across all sectors.

I heard great things about Metropole Hanoi but it's my first time booking here. I very much enjoyed my stay. The staff from front desk reception, to the bar and restaurant were all very courteous and helpful. I even signed up for the bunker tour and it was a very interesting history lesson.

i stay at this property quite often and find all to be quite nice especially the facility and services

We only stayed one night but it was very nice. Check in was quick and the staff was very nice. The room was comfortable (although the bed was a little hard). The restaurant by the pool had a good selection of food and drinks. We also liked that this hotel was located in the city center.

Service and environment are perfect But the food choices and taste nothing to impress