Sofitel Legend Metropole Hanoi Hotel 5 stars

Great experience , professionally groomed team and beautiful mix of contemporary and old classical decor n interiors

I came at very early morning from Sapa, the staff welcomed us and got us checked in asap, I was so tired and very glad to get rest after long trip with his sympathy, so we could start a nice day in Hanoi then.

Very Good

I have made several stay in the Metropole over years. For the previous times, it did not impress me so much and i was just being ok. I don’t like the fact that the customer had to adjust the hot&cold water manually, also, the room was too small in the old wing (Ngo Quyen street) comparing to other hotels. This time, i had chance to stay in another wing (Ly Thai To street) and I felt it better. The room is bigger and the facility is better. And under the pandemic, hospitality area is tremendously affected, the staff have to work harder, but every time I asked for direction (because I got confused by changing to another wing), there was always someone nicely and patiently guide me all the way to whatever place that i was heading to, with the best manners, its amused me.

I arrived at the Metropole Hotel after a trip in remote areas of Vietnam. It was a balm for my body and soul to be able to relax in a lovely and comfortable room.

My experience was memorable. The services provided and the attentiveness of the staff were outstanding.

Excellent customer service, fantastic breakfast! The staff members were very professional

We made the hotel our base for a multi-day visit to Hanoi and were delighted with the high level of service and the quality and comfort of the rooms. We especially enjoyed the restaurants and the evening tour of the hotel.

Wonderful in every way, from the rooms to the facilities to the staff.

Fantastic weekend as usual when staying at the Metropole Hotel in center of Hanoi. The special character and old French style with peaceful athmosphere in the center of bustling Hanoi is always great experience. We enjoyed all possible hospitality of the hotel and the quiet time at the pool with its nice environment and service is really appreciated. Please keep it this way and do not let the noise take over in the later afternoon ...

Good service

For the last two months I have been staying every week to carry out business in Hanoi at the Metoprole away from my home in Sai Gon. A great stay due to the excellent service and helpfulness of staff from reception, housekeeping and restaurants. I love that they are quick to learn my needs on arrival s as nd I no longer have to ask.

However, the guest service is not fully satisfied. First, when I check out, they did not inform me about the charges of the tea box. They double check the room but did not inform me about the charge. When I got back to Sai Gon, they contacted me and informed that I will got charged for the 2 tea boxes. They should have told me at the check out.

The hotel is so convenient. It’s located near the old town and Hoan Kiem Lake. The bed is so comfortable and I could not leave it. The breakfast at Leclub Bar is so yummy. Good service and friendly staff.

The Metropole is certainly one of the best hotels in Hanoi. Beautiful design, unbeatable location, very attentive staff. Dinner (at Angelina) was great. The only minus point is the breakfast. On that day (23.09), it was slightly chaotic.