Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 3,202 reviews

Best price
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Sofitel Legend Metropole Hanoi - Image 1
Sofitel Legend Metropole Hanoi - Image 2
Sofitel Legend Metropole Hanoi - Image 3
Sofitel Legend Metropole Hanoi - Image 4
15 Ngo Quyen Street, Hoan Kiem District, 15 Ngo Quyen, Hoan Kiem 100000, 100000 HANOI, Vietnam

Description

ALLSAFE approved hotel

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District, 15 Ngo Quyen, Hoan Kiem 100000
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Telephone
Fax +84 24 3826 6920

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,202 reviews

TripAdvisor Rating  5.0/5  8,577 reviews

Certificate of excellence 2023

Perfect hotel

TripAdvisor rating 5.0/5

henry j TripAdvisor review

One of the most beautiful, if not the most beautiful hotel I have stayed. I would be remiss if I didn't mention the absolutely great staff at this hotel. The first room they gave us was quite small, so I called the lobby immediately and asked for a room change. They did that, changed us to a larger room. We really appreciated this. The hotel is a block or two away from the craziness of Hanoi, but when you are on the property, it is absolutely tranquil. This is a must hotel anytime you are in Hanoi.

Dear henryj310, Thank you for taking the time to share with us your wonderful feedback following your recent stay at Sofitel Legend Metropole Hanoi. We are delighted that you had such a great experience with us. It is our pleasure to learn that you loved our room and our location. We look forward to hosting you again soon for another excellent experience. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

The honeymoon period is over!

TripAdvisor rating 5.0/5

cheese-mchan TripAdvisor review

The honeymoon period is over! After dinner tonight about 21:30 and wanted to return to our room for horizontal; waited for about 5 minutes for the lift. When it came down, the old age guy looked like one of the guests stood up and blocked the lift and stopped other guests using it, I asked if I may use the lift, he replied rudely ‘NO’., I said you don’t own it and I can’t be bother and went to another lift. When I got inside another lift, a staff from the front desk asked us to leave as the lift is blocked for special guests. I said how possibly asked us to go when you have not put the sign up, she was very annoyed, so was I. I am not impressed by the management for such instance! Where the delegations/VIP came from that everyone has to lick their axx? What a sxxx! My advice to you is to book the hotel and ensure no VIP (very impolite people) check-in at the same period or you will be treated badly!

Dear cheese-mchan, We would like to express our sincerest apologies for the disappointing experience you had yesterday evening. Your feedback is incredibly important to us, and we assure you that we take it very seriously. Regarding the lift block at the last minute due to the government delegation, we have reviewed immediately with our related head department to address the proper action to ensure a smoother and more enjoyable experience for our guests. Thank you for bringing this to our attention and please do not hesitate to contact our Duty Manager at the email h1555-gm3@sofitel.com if you require any further assistance. We hope in the future you may be able to consider us again and allow us the opportunity to serve you better in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Good stay

Customer review rating 4.5/5

Vinh Couples - Confirmed reviews ALL

We had a good & pleasant stay

Dear Vinh, We would like to thank you very much for your loyalty and for your rating on Trust You Survey. As we strive to provide a superior service experience for every guest, therefore all the score below 100 will be our concern. It would be most helpful if you could share with us more details of your traveler though how we should improve in the future to make your stay memorable. We do value direct customer feedback as well as opportunities to improve on our offering and services. Thank you again for your valuable time and I look forward to hearing from you. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Great stay!

Customer review rating 5.0/5

Gregj Couples - Confirmed reviews ALL

The hotel is beautiful, the location is great, the service was A+. I would come back to Hanoi just to stay at this hotel.

Dear GregJ, Thank you for your kind words and for taking the time to share your feedback for Sofitel Legend Metropole Hanoi. We are delighted to hear that you had a great stay at our hotel and that you found it beautiful and well-located. It is wonderful to know that you were impressed with the service provided by our team - we take pride in delivering an A+ experience to our guests. Your comment that you would come back to Hanoi just to stay at our hotel is truly humbling and a testament to our commitment to providing exceptional hospitality. We would be honored to welcome you back whenever you decide to visit Hanoi again. Once again, thank you for choosing our hotel and for your positive feedback. We hope to have the pleasure of hosting you again in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

First class service

Customer review rating 5.0/5

Ylmok Business - Confirmed reviews ALL

Well trained staff and overall ambience give an overall first-class experience that is unmatched elsewhere.

Dear YLMok, Thank you for your review and for your kind words regarding the first-class service you experienced during your stay. We are delighted that our well-trained staff, Mr. Que and overall ambience contributed to an unmatched experience for you. At our hotel, we strive to provide exceptional service and create an atmosphere that exceeds our guests' expectations. Your feedback affirms that we are succeeding in our efforts, and we are grateful for that recognition. Thank you for your loyalty and look forward to welcoming you back for another outstanding stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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Other web-users rate our hotel

  • 533 reviews 9.5/10 Location
  • 710 reviews 8.4/10 Room
  • 1,455 reviews 9.6/10 Service
  • 446 reviews 8.9/10 Food
  • 424 reviews 9.1/10 Vibe
  • 271 reviews 9.3/10 Breakfast
  • 214 reviews 5.9/10 Comfort
  • 125 reviews 8.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.