Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.9/5 4,594 reviews

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Description

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

Our accommodation(s)

Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  4,594 reviews

TripAdvisor Rating  4.8/5  8,914 reviews

Certificate of excellence 2025

Problem with mold in elevator

TripAdvisor rating 3.0/5

Joan451 TripAdvisor review

I stayed in the Heritage wing twice in January. The first night I was upgraded to a suite which was beautiful but too big for me as a single traveler as I did not need two rooms. Unfortunately the room was very noisy and I was awakened all night long by noise from outside. The second time, two nights later I was again in the Heritage wing in a lovely room where everything was perfect but I traveled to the 3rd floor in the elevator which smelled strongly of mold and mildew. I am extremely allergic to mold and after two trips up I came down with a chest infection caused by mold. I walked up for the remainder of my stay but 3 days later I am home but still quite sick. From all other perspectives the hotel was wonderful.

Dear Joan451, Thank you for taking the time to share your detailed feedback. We sincerely appreciate your kind words about your overall experience at our hotel and are delighted to hear that you enjoyed many aspects of your stay. However, we are truly sorry for the inconvenience caused by the issues you encountered with the mold smell in the elevator and the noise disturbances during your visit. Please accept our deepest apologies for any discomfort this may have caused, especially considering your allergy concerns. Your health and well-being are of utmost importance to us, and we take this matter very seriously. Rest assured, we are immediately addressing this issue with our maintenance team to ensure that all areas of the hotel meet our highest standards of comfort and safety. Your feedback is invaluable in helping us improve and maintain the luxurious experience we strive to provide. We sincerely hope to have the opportunity to welcome you back in the future and offer you an experience that exceeds your expectations. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Disappointing

TripAdvisor rating 3.0/5

scotty17 TripAdvisor review

Had high hopes having seen the number of good reviews but unfortunately it didn't hit the heights. The best thing was the staff. Can't fault them at all. The location is fairly good for walking to the tourist areas. However the room disappointed us. The TV was on a wall perpendicular to the bed and there was no seating for two people in the room. So if you want to watch TV prepare for a sore neck. The room was also rather small for the price and quite noisy due to being above the hotel entrance. There was no bathtub, just a shower. Breakfast I would class as an average buffet. Had trouble one morning trying to get a table for two, but waiting a bit sorted that. The outdoor pool was pleasant. I wouldn't return as the hotel was not good value for money.

Dear Scotty17, Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that our staff and the location contributed positively to your visit; their dedication to guest satisfaction is indeed a hallmark of our hotel. However, I regret that your room did not meet your expectations. We understand that comfort and convenience are paramount, and it is unfortunate that the room layout and size did not align with your needs. Your feedback regarding the television placement and the noise levels is duly noted, and I will ensure that it is communicated to our team for their review. I apologize for any inconvenience you experienced during breakfast, as we strive to provide a pleasant dining experience. We appreciate your insights as they will assist us in enhancing our services and offerings. Thank you for your feedback, and we hope you will reconsider visiting us in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

The fabulous Metropole

TripAdvisor rating 5.0/5

FlyerLawyer TripAdvisor review

This is a world class hotel, combining elegance, history, and service. The staff consistently deliver personalized service. The food is excellent. Some of the rooms, particularly in the Heritage Wing, are small, but the Metropole is over 100 years old and rooms were smaller then. The common spaces are immaculate and ooze history. The bomb shelter tour reminds guests of the horrors of the Vietnam War and the role the Metropole and its guests played in the same. The club lounge is fabulous, with high quality offerings throughout the day. What a wonderful hotel.

Dear FlyerLawyer, Thank you for your exquisite kind words and for sharing your memorable experience at The fabulous Metropole. We are truly honored by your appreciation of our blend of timeless elegance, rich history, and attentive service. It delights us to know that our dedicated team’s personalized care and our culinary offerings met your expectations. Your acknowledgment of our Heritage Wing and the historical significance of our property is truly valued. We look forward to welcoming you back for another exceptional stay, where history, luxury, and impeccable service continue to converge. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 5.0/5

Suwichit C. Business - Confirmed reviews ALL

Sofitel Legend Metropole is located in the center of Hanoi, where I can get around very easily. This was my second time staying at the hotel, and whenever my trip ended, I felt so sad to leave the hotel. All staff provided me with the greatest service I could ever get.

Dear Mr. Suwichit C., Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed our prime location and that our team provided you with exceptional service. It is always a pleasure to welcome returning guests, and we appreciate your loyalty. We look forward to welcoming you back for a third visit, where we hope to create even more memorable experiences for you. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 5.0/5

Frank P. R. Couples - Confirmed reviews ALL

The hotel was beautiful, the room was comfortable, and the food was excellent. Above all, the service was superb. Concierge Henry Viet Hoang, in particular, provided us superb service and was extremely friendly and helpful. A big thank you to Henry!

Dear Mr. R., Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you found our hotel beautiful and comfortable, and that our culinary offerings met your expectations. It is especially gratifying to know that Henry Viet Hoang provided you with exceptional service; we will be sure to convey your gratitude to him. We look forward to welcoming you back in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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Other web-users rate our hotel

  • 1,057 reviews 9.5/10 Location
  • 1,229 reviews 8.5/10 Room
  • 2,701 reviews 9.4/10 Service
  • 5 reviews 6/10 WiFi
  • 873 reviews 9.3/10 Vibe
  • 486 reviews 9.3/10 Breakfast
  • 244 reviews 8.8/10 Cleanliness
  • 210 reviews 9/10 Bar

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