Sofitel Legend Metropole Hanoi

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Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 1,475 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

  • LONG BIEN STATION.:  N/A LONG BIEN STN

  • TRANG TIEN STREET:  2, 34, 45, 9, 23 Trang Tien

  • By plane

    HANOI NOIBAI At 35km / 21.75 miles

  • By train

    HANOI RAILWAY STN At 1.24km / 0.77 miles

GPS:21.025616, 105.856115

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

364 rooms and suites, in which the original grandeur were preserved in the historical Metropole Wing, whereas the Opera Wing offers a neo-classic elegance. All of our 5 star Hanoi accommodations are equipped with Sofitel's MyBed and more. Other hotel room features include broadband Internet, LCD televisions as well as Balmain bathroom amenities. We ensure that your stay with us is as comfortable and smooth as possible.

Our guest reviews

Our guest reviews for
Sofitel Legend Metropole Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,475 reviews

TripAdvisor Rating  5.0/5  8,346 reviews

Certificate of excellence 2022

good stay, with possibility to improve

Customer review rating 3.5/5

Stefano Business - Confirmed reviews ALL

I has a nice stay and I wish to thank Mr Trung Nguyen for his kind assistance with my booking.

Fantastic stay!

Customer review rating 5.0/5

Dr. E. D. Couples - Confirmed reviews ALL

Stay started a bit rocky as it was a crowded day at the Metropole, so many people checked in. Things seemed much brighter when we enjoyed the services provided by friendly and passionate staffs. Then we got back to our room, about to sleep when we discovered this loud disturbing noise on top of our head. Regardless of wherever it came from, it was a huge frustration for us as we were really looking forward to sleep after a long day full of activities. Also this stay was a part of our honeymoon vacation, it is not supposed to happen like that! Fortunately, Danny the manager appeared to save both our sleep and your hotel as well. He is such a courteous and kind-hearted gentleman, he listened and shared with us the frustration and then offered a suite room for us to sleep. He even took care of us so well in the next day that we believed what happened in the previous night was just an unfortunate incident. We will definitely support and stay at the Metropole the next time we return to Hanoi.

Always the best Sofitel Experience

Customer review rating 5.0/5

Mr D. Couples - Confirmed reviews ALL

Always amazing, the true definition of a 5 star experience!

Beautiful room

Customer review rating 5.0/5

Linh N. Couples - Confirmed reviews ALL

I was glad with the experience. The buffet was excellent, staff were lovely and the location was very good.

My favourite city hotel in Asia - for the past 20 years

Customer review rating 5.0/5

James C. Business - Confirmed reviews ALL

This hotel never fails to deliver in all areas. I have been staying here for well over 20 years and it is consistently a pleasurable experience - both for business and pleasure.

Great stay in Hanoi!

Customer review rating 4.5/5

Gabriel Y. Couples - Confirmed reviews ALL

It was our first visit to Hanoi, Vietnam and we had wanted to stay near the old quarters. The Sofitel Metropole Legend Hotel was a fantastic choice! Our stay was warmly greeted and the service was of a high standard. The rooms were clean and newly furnished. Best part was that the hotel was a short walk to the lake area - which was filled with night life activities, carnival games and booths (we visited during the independence day weekend), and plenty of eateries (both street and restaurants). Overall, great visit!

Good stay

Customer review rating 4.5/5

L. C. T. Q. Solo - Confirmed reviews ALL

Very good

Excellent stay during holiday weekend

Customer review rating 5.0/5

Stacie Couples - Confirmed reviews ALL

It was a perfect holiday weekend. We have lived 45 minutes outside of the city for the past 9 months and have not really been able to explore the Hoi Kiem area. We picked Sofitel because of its reputation and location and we were not disappointed. We loved the pool experience and also being able to walk and so many things nearby.

Excellent Stay!

Customer review rating 5.0/5

Ha Families - Confirmed reviews ALL

Very beautiful location and stay with Metropole. The service and food were beyond expectations! Lan, Ha, Mai, Duy, Kha, Binh and Quynh provided service that matches the Accor values and they went above and beyond. The hotel experience and room were the very best!

comfortable stay

Customer review rating 5.0/5

Philip Business - Confirmed reviews ALL

Had a good and comfortable stay at Metropole.

we really love the experience and service

Customer review rating 5.0/5

Andrea P. Families - Confirmed reviews ALL

The staff was very good and make sure we had a good experience. We love the place and ambiance. Location was perfect for us.

Very hospitable, great service and excellent ambiance

Customer review rating 4.5/5

John M. Business - Confirmed reviews ALL

Very good. Very attentive friendly team. Great location and hotel ambiance ( even with renovations )

Great location, friendly staff and beautiful space

Customer review rating 4.0/5

Pei S. Couples - Confirmed reviews ALL

I had a really good time at Sofitel hanoi. Everything was amazing. However, my only problem was the confusion with the points earning on ALL. When I dined at the restaurants within the hotel, the staff told me that I will be able to earn points through my f&b spend, but the lady (Chee?) at check out told me it isn't possible :(

Well located and beautiful hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

lovely room and superior service

Best hotel in Hanoi

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Just perfect, impeccable service from start to finish.

professional staff

Customer review rating 3.5/5

H. M. Families - Confirmed reviews ALL

The staff are confident in their jobs and are friendly to their guests.

Bad service

TripAdvisor rating 1.0/5

thanhthaomk1986 Business - TripAdvisor review

The staff didn’t serve customer well. I reminded 3 times to write invoice. They forgot and responded disrespectful especially the accounting staff. They didn’t welcome guests in proper way as I expected as five star services.

Dear thanhthaomk1986, I take a great concern referring to your rating. I sincerely apologize for any inconvenience if you encountered. May I invite you to contact us via h1555-gm3@sofitel.com for further details such for your negative experience so we could review with the team? We do value direct customer feedback as well as opportunities to improve on our offering and services. Thank you again for sharing and I look forward to hearing from you soonest. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi

The Comeback

TripAdvisor rating 5.0/5

jumarova2020 Business - TripAdvisor review

The hotel is located so conveniently right in the heart of the city. Impeccably clean rooms. The food at Angelina restaurant and Le Club was amazing. Every time Ms Ha - the Spa manager and Ms Chien - a therapist, are making the experience unforgettable.

Dear jumarova2020, I would like to thank you very much for your return. We are glad reading on your comments and how you define your experience at Sofitel Legend Metropole Hanoi. Thank you for recognizing our room, our food and the service rendered by Ha and Chien. We will live with our values of offering our guests the excellent service you well-deserve. Please rest assured that your great comment will be shared with them and the Metropole team. We eagerly look forward to your next return visit. Yours sincerely, William Haandrikman General Manager Sofitel Legend Metropole Hanoi

THANK YOU SO MUCH

TripAdvisor rating 5.0/5

thetrachafn Business - TripAdvisor review

I stayed at the Metropole Hotel Ha Noi last February 28. I have used the laundry service. The receptionist named Yen found the money I forgot in my clothes and sent it back to me. I really appreciate this and always trust the hotel's staff. Therefore, when I have the opportunity to work and travel in Ha Noi, I always choose Metropole Ha Noi hotel. I consider this my second home. THE TRACH NGUYEN HUU

Dear thetrachafn, Thank you very much for your feedback; we truly appreciate you taking the time to give us your valuable comment from your most recent stay with us. We are very happy to read that Sofitel Legend Metropole Hanoi is considered as your second home. Your nice words about our Ambassadors Yen are highly appreciated. Rest assured that the compliments will reach her and the whole team. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to welcoming you back before long. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi

Best hotel ever!!

TripAdvisor rating 5.0/5

becks43282 TripAdvisor review

This is one of the best hotels I have ever stayed in. Everything about the hotel is fabulous and you begin relaxing from the moment you walk in. The room was spotless, the bed is the most comfortable bed I’ve ever slept in! Swift room service, incredible food and dinner in Angelina’s did not disappoint. Have stayed at the metropole several times and it is always outstanding!

Dear becks43282, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read, We are glad to learn that you loved our hotel relaxing atmosphere, our comfortable bed, our angelina as well our food and dinner. All your encouraging remarks will be passed on with the entire Metropole team. We appreciate your kind recommendation and we look forward to welcoming you back soon to Sofitel Legend Metropole Hanoi. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi

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