Sofitel Legend Metropole Hanoi

We visited Hanoi a few weeks ago and this hotel was one of the highlights of our memorable trip to Vietnam. In the thick of summer this hotel is an iconic oasis. We returned here after city and Halong bay tours . The exceptional staff led by Van Anh Khuat who is a manager was just beyond what we expected. Van Anh Khuat was kind, anticipated our needs and generously made some exceptional recommendations for food. Hope to be back one day.

As frequent travelers Sofitel was a new product to us. Our first visit to Hanoi so it was a challenge booking with a product that is unfamiliar. From the website and other reviews we booked the Sofitel Legend Metropol and did not regret. Although they were renovating the their historical wing the opera wing is so classy. The check in was graceful and the customer service is legendary. The rooms are spectacular with amenities and well appointed. We picked good. Typically we pay extra for a “club” room as it or sea extra Beni fits and this was no different. Location is excellent in a higher rent area with luxury brand shops and the Hanoi stock exchange down the street. Still walking distance to city lake and old and French quarters. What sets it apart is the hotel team. So gracious and warm. We felt at home. Don’t hesitate to stay here.

I stayed at Hanoi Sofitel for the special occasion and was somewhat thankful for a little surprise that the staff have prepared for us. However, the front staff were not really welcoming and did not inform us about the hotel at all, such as the location of facilities, restaurants, and what time our breakfast would be and so on. In stead of this, she and he spent around 5 to 10 min trying to sell membership. Felt like a street market like experience and I regretted choosing to stay at Sofitel Hanoi.

Always anticipating my needs.

Where to start, this place is truly an amazing experience from start to finish. Started with booking, due to scarce availability and that I wanted to book a couple of different rooms for different dates I had called in the reservation at probably 2 AM Hanoi time. Absolutely no problem and they immediately responded to my request in perfect English. On check in, we were quickly whisked up to the private checkin desk which was a very nice touch. Staff incredibly friendly and helpful for my family and placed the other party we were traveling with in the neighboring room, despite being almost full. Then, on a few moments notice, they were able to re-arrange a few tables to seat our large party at the Le Club Bar which was excellent and on equally short notice, were able to obtain professional babysitting services which were fantastic for the evening. We dined once in the Le Beaulieu which was exceptional and easily on par with any Michelin Starred French restaurant. For Vietnam, the wine list was exceptional, the sommelier was extremely knowledgeable and the wait staff were professional and passionate about their food and service. Through the course of our stay there were just so many great moments where you could tell the staff went above and beyond. Torrential downpour at the pool? before I could get up there was someone with an umbrella. Forgot milk for our 1 year old? room service there in minutes. All capped off with an excellent chauffer service to the airport. I'll be back anytime I am in Hanoi. Thank you for the wonderful stay.