We had a great holiday with Sofitel, an unplanned trip during this difficult time. It would be much better if the hotel had an indoor swimming pool. The weather was so good for walking around Hoan Kiem lake and taking photos. The staff here was super friendly and helpful.

I had received great supports from all hotel staff whenever I needed. The team is very helpful and friendly. Even I spent only one night at the hotel, it was remarkable.

Nice stay, good food, I will for sure come back!!

It was first time for me to stay Metropole Hotel in Hanoi. It was great experience with pleasant stay. Extremely friendly and helpful staff. Nice food comfortable room. Ms. Ha the front office was very concern and takin care all needs. Thank you so much.

Thanks so much it was great

Friendly

We had a great stay at the Sofitel and really enjoyed the afternoon tea followed by free flow cocktails and canapés in the evening. The pool was heated to a nice temperature. The bedroom was so comfortable, with a choice of pillows. We also had someone who came up and ran a bath for us. The shower had a great pressure and breakfast the next day was great too.

Wish I had more time. Took this opportunity on a business trip but little time to take in the ambiance.

Wonderful service, excellent location, classy hotel.

The room was spacious and cozy. The staff was wonderfully attentive. It was the epitome of relaxation.

The room was fantastic. The bed was particularly comfortable and luxurious. We signed onto a brilliant deal that included afternoon tea, cocktails and canapés, as well as buffet breakfast the next morning. Brilliant value and enjoyed everyone moment. The bomb shelter and history tour was also really interesting.

Enjoyed a weekend stay-cation. The room was probably the simplest but it was way beyond the level of comfort you can find anywhere else. The whole place is an oasis of peace and luxury in the heart of the city, yet it manages to shield you from the chaos of Hanoi. The amenities and facilities are top-notch. The room has everything you could possibly think of. The restaurants are beautiful, as every other part of the hotel. The garden is beautiful. It was a pleasant experience, a much-needed unwinding time, made possible by the level of this structure and the training of the staff.

Stayed at the Sofitel Legend Metropole in Oct 2021, and was very, very happy. I would rate it as the best Hotel I have ever stayed in. They have a very quick response. I emailed the hotel directly after making my agoda booking, in order to change my stay because of pandemic. A very prompt response was received. The hotel is beautiful and full of old world charm and the rooms are spacious and comfortable. The staff have been amazing and extremely helpful. They respond in a very timely manner to all questions and requests. My room is a nice large room with a nice size bathroom with bathtub and a view overlooking the center road of Ha Noi. The views from the balcony were also a bonus. Although one drink wasn’t free in my room grade but they prioritized to present me almost the same interest. Completely enjoyed lounging by the pool with a cocktail. In the early morning, the swimming pool was a peaceful area to lie down to relax and to enjoy the surroundings and to watch staff doing their job with their passion. It was very interesting and enjoyable. I highly recommend this hotel for those visiting Hanoi.

I always get your smile and I am very happy every time to go hotel. Food is good, room is very clean. Staffs are friendly. I think I comeback to my house every time I go your hotel. I always get a lot of your smile! Thank you so much!

A very nice stay with clean rooms and good ameneties. The breakfast quality was very good. The staff of the hotel was very supporting throughout the stay. Overall it was a wonderful experience at Sofitel.