Sofitel Legend Metropole Hanoi Hotel 5 stars

The staff that welcomed us was friendly, efficient and helpful. The room was comfortable and well appointed. The concierge desk was incredibly helpful with all of our plans. The breakfast was delicious as was the afternoon chocolate buffet. The bartender made great details. Everything was literally perfect.

This is the second stay. the first was a work conference and it was so good that I decided to return for my vacation this time around. The hotel is beautiful, the greenhouse restaurant is so special and having breakfast there is my best experience to date. service staff are all very professional and well trained.

Very satisfied. Staff extremely polite and helpful

Great stay! Warm welcome!

We had 2 rooms for 4 nights but broken by a 2 night trip in the middle to Halong Bay. The second set of rooms were so much lighter by being over the pool that it made the first set definitely less good value. The beds and pillows were great - shame that the shower is over the bath, would have preferred just a shower. The staff were ok - except the concierges and porters who were great. Restaurant staff didn't always understand requests. Breakfasts were great, Bamboo bar really good. None of us would sit round the pool however because it was right in the bar area - so felt far too exposed to use. Noticed only people who dared were with young kids. Lots of business and smartly dressed people with no where to look except at the swimmers. No thanks!

Highly trained professional staff, beautiful hotel.

The breakfasts were excellent The service was excellent as well (We wanted to have dinner in the French restaurant but it was full. The hostess called us when a table opened up which was impressive). We enjoyed the historical tour. The gym is very good and we had an excellent couples massage.

Check in was smooth and items prepared. All Platinum benefits accorded and was upgraded. Weirdly, welcome amenities are the same for a lower tiered member. Room was nice and well maintained. But pillows selection was soso. Breakfast - was the same spread at all 3 restaurants for 3 days of my stay. There was no variation. Food was of a good level of quality though. Lounge - was really quite poor compared to Sofitels in other parts of Asia. There was no hot food on buffet selection during cocktail hours and no drinks available for self service for normal hours. Always have to wait for additional bottles of water. Gym - was busy but attendants were very attentive. Checkout. Prompt but unforgettable. Bomb Shelter tour - well guided and educational. For a price and level of this hotel, I expected more value and a more attentive level of service for a high tier member.

One of the finest hotels I've ever encountered. It's literally like walking back into history. The staff are well-trained and management takes seriously resolving any issues that may arise. I should add the morning buffet breakfast was amazing. Highly recommended!

The staff in all departments was consistently excellent. Friendly, professional, always eager to help. The rooms were clean and comfortable, a bit small for luxury class hotel. Restaurants bars were also excellent.

The overall experience was right up there with my stays in a number of other quality hotels in Asia. The Club Lounge facility and service was excellent and much appreciated.

From check in to check out, flawless, attentive experience.

I had a very good experience.

First time in Vietnam...we are a family of four and world travelers. Stayed in some of the top hotels throughout the world. Wanted to spend 8 days in Vietnam for he holidays. 4 of which in Hanoi. Selected the Metropoole since it is recommended by Amex. Great experience. Impeccable service, excellent food selection and quality and a great vibe at all levels.

The hotel is amazingly beautiful... the Holiday decorations were incredible.