Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.9/5 4,657 reviews

Sofitel Legend Metropole Hanoi - Image 1
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Description

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

Our accommodation(s)

Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  4,657 reviews

Customer review rating 5.0/5

Patricia J. Couples - Confirmed reviews ALL

Great suite and very friendly and good service.

Dear Ms. J., Thank you for your kind words about your recent stay at Sofitel Legend Metropole Hanoi. We’re thrilled to hear that you enjoyed your suite and experienced our team’s friendly and attentive service. Your feedback truly means a lot to us. We would be delighted to welcome you back soon. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 5.0/5

Florian W. N. Friends - Confirmed reviews ALL

I recently had the pleasure of staying at the Sofitel Metropole for three nights with a close friend, and I cannot recommend this hotel highly enough. From the moment we arrived, we were greeted with warmth and professionalism (Thanks Bách and Lily!) that set the tone for an unforgettable stay. Club benefits were included during our visit, and it truly enhanced the experience. The exclusive access, comfort, and personalized attention (Thanks Giang, Tommi, Ann and others!) made our stay feel complete. The rooms were wonderful, and perfectly maintained, reflecting the hotel's commitment to luxury and attention to detail. Any issue that occured was solved immediately. During our stay, I had the chance to enjoy both the pool and the gym. The pool was heated and well-maintained, providing a relaxing escape after a busy day exploring the city. The gym was equipped with modern machines and was clean, allowing me to maintain my fitness routine. We further visited Angelina (Bar) in the evening to relax and were well taken care off by Oanh, Ginny and Nhàn. What truly made this stay exceptional, however, was the incredible staff. Every interaction with the team was marked by genuine care, professionalism, and attentiveness. I came down with a nasty cough during my stay, and the staff went above and beyond to accommodate me and ensure my comfort. In particular, Stella from the Butler team deserves special recognition. Stella was thoughtful, attentive, and consistently anticipated our needs, making us feel genuinely cared for throughout our stay. Similarly, Van Anh, and Nhung, provided excellent service in the restaurant, well in line with Forbes standards, ensuring that every dining experience was both seamless and memorable. Their personal attention and dedication are examples of the standards of service at the Sofitel Metropole. Overall, the combination of luxurious facilities, attention to detail, and staff who genuinely care for their guests makes the Sofitel Metropole an outstanding choice for anyone visiting the city. I left with memories of not only beautiful surroundings and comfort but also of remarkable hospitality that went above and beyond, even under less-than-ideal health circumstances. I am grateful to the team for their dedication, and I look forward to returning in the future.

Dear Mr. Florian W. N., Thank you for your wonderful review and for taking the time to share your experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that your stay was marked by warmth and professionalism from our team, especially Bách, Lily, Giang, Tommi, Ann, Oanh, Ginny, Nhàn, Stella, Van Anh, and Nhung. Your kind words truly reflect the commitment and dedication our staff holds towards guest satisfaction. It is gratifying to learn that the club benefits added value to your visit and that you appreciated the luxurious facilities, including the well-maintained pool and gym. Your positive feedback regarding our service standards reinforces our mission to provide exceptional hospitality, even during challenging circumstances. We are grateful for your recommendation and look forward to welcoming you back for another memorable stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 5.0/5

Peter H. Couples - Confirmed reviews ALL

We only stayed one night but it was fantastic. Would love to come back and stay many more days.

Dear Mr. H., Thank you for your kind words about your recent stay at our hotel. We are delighted to hear that you enjoyed your experience and that you found our establishment to be fantastic. We look forward to welcoming you back for a longer visit in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 5.0/5

Tuan C. N. Couples - Confirmed reviews ALL

Loved our stay at the Sofitel Metropole. The room was well appointed and service was wonderful across all avenues. We arrived super early after an overnight train with high hopes of checking in early. Although we weren’t able to check in upon arrival, they made every effort to get us in much earlier than expected which we very much appreciated. From check in to check out, the personalized service was perfect. The historical tour of the bomb bunker should not be missed. We would definitely stay here again when we return to Vietnam.

Dear Mr. N. Tuan C., Thank you for sharing your delightful experience at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you enjoyed our prime location and the exceptional service provided by our dedicated team. It is always our goal to accommodate our guests' needs, and we are pleased that you appreciated our efforts to facilitate an earlier check-in. We are also glad you had the chance to explore our historical tour of the bomb bunker, which is indeed a unique aspect of our hotel’s history. Your intention to return to Vietnam and stay with us again is the highest compliment we could receive. We look forward to welcoming you back in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Customer review rating 5.0/5

Benjamin S. Friends - Confirmed reviews ALL

One of the best hotels I’ve had the privilege of staying at. Service and accommodations top notch. Le Beullieu restaurant food was memorable.

Dear Mr. S., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found our service and accommodations to be exceptional, and that you enjoyed the memorable dining experience at Le Beaulieu restaurant. We look forward to welcoming you back in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Other web-users rate our hotel

  • 1,109 reviews 9.6/10 Location
  • 1,255 reviews 8.5/10 Room
  • 2,763 reviews 9.4/10 Service
  • 886 reviews 9.3/10 Vibe
  • 731 reviews 8.6/10 Amenities
  • 513 reviews 9.2/10 Breakfast
  • 429 reviews 6.5/10 Comfort
  • 244 reviews 8.7/10 Cleanliness

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