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Sofitel Legend Metropole Hanoi Hotel 5 stars

Customer review rating 4.8/5 9,346 reviews

ALLSAFE approved hotel

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Sofitel Legend Metropole Hanoi
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+ 23 Services

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street
Hoan Kiem District
100000 hanoi
viet nam

Tel: +842438266919

Fax: (+84)2438266920

Check-in from 14h00

Check out up to 12h00

  • LONG BIEN STATION. :  N/A LONG BIEN STN

  • TRANG TIEN STREET :  2, 34, 45, 9, 23 Trang Tien

  • By plane

    HANOI NOIBAI At 35km / 21.75 miles

  • By train

    HANOI RAILWAY STN At 1.24km / 0.77 miles

GPS :21.025616, 105.856115

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 3 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 364 rooms
    • No room for people with reduced mobility
    • No family room
    • 76 connecting rooms
    • 364 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Vietnamese
    • French
    • Japanese
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Outdoor private parking Additional charge
    • Near the property
Well-being
  • Sofitel Legend Metropole Hanoi
    • Outside
    • On site
  • SoFIT
    • On site
Family
  • Equipements for children
    • Stroller available

Our accommodation(s)

364 rooms and suites, in which the original grandeur were preserved in the historical Metropole Wing, whereas the Opera Wing offers a neo-classic elegance. All accommodations are equipped with Sofitel's MyBed, broadband Internet, LCD, and DVD player.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 185

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel Legend Metropole Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

9,346 reviews

TripAdvisor Rating 5.0/5

8,326 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Anonymous Business - 08/10/2021 Confirmed reviews ALL

Good stay and great view with excellent service

safe and luxurious option for mandatory quarantine phase

Customer review rating 4.5/5

Ejl Business - 06/10/2021 Confirmed reviews ALL

The pre-arrival briefing notes prepared me well for the process of registration and entry to the room, the room was more than adequate and I am thankful the hotel could accommodate my request to install the exercycle; being able to open the large picture window and see and hear Hanoi was invaluable considering I could not leave my room; Kha and Hoa were lovely hosts and every question I posed via the WhatsApp channel was quickly answered to my satisfaction; and the hotel's a la carte offerings were delicious.

Five star quarantine

Customer review rating 4.5/5

Céline Solo - 22/09/2021 Confirmed reviews ALL

I stayed at the Metropole for my quarantine entering back Vietnam. The service was as one could expect from a luxury hotel and the food was excellent. The team was very responsive to any request and it made the stay much better than expected

Fantastic experience

Customer review rating 5.0/5

K.g. Business - 16/09/2021 Confirmed reviews ALL

I recently was going through the quarantine upon arrival to Vietnam. I must say Sofitel is one of the best hotel experiences I had so far. I especially would highlight brilliant service in the hotel and very good food.

Super staff

Customer review rating 4.0/5

Steve L. Solo - 30/08/2021 Confirmed reviews ALL

I had a fantastic stay during my 1 week quarantine. The staff was so good. They made the experience enjoyable and comfortable. The food was very good and the rooms were perfect size. I can't say enough about the professional and accommodating staff!!!

Great service

Customer review rating 4.5/5

Hieu D. Business - 26/08/2021 Confirmed reviews ALL

Great service, great food, Staff are very dedicated.

Good food yet room has a lot of mosquitoes and service level is not up to 5 stars standard

Customer review rating 2.5/5

Jane N. Business - 10/08/2021 Confirmed reviews ALL

1. Room has lots of mosquitoes. 2. Staff sent me to covid 19 testing site without coordinating paper work properly. As a result, I didn’t get tested for the first time, exposed myself to people with coughing symptoms at testing site. I had to revisit the site 2nd time to get it done.

Good stay

Customer review rating 4.5/5

Anonymous Families - 07/08/2021 Confirmed reviews ALL

Excellent service, even during this difficult period. Bad situation dơes not change the good attitude and high reputation.

Nice stay during COVID-19 quarantine

Customer review rating 4.5/5

Peter V. Business - 30/07/2021 Confirmed reviews ALL

A very pleasant and comfortable experience during my 14-day quarantine upon return from the US. The staff was attentive and responsive. The food was good. The room had a balcony overlooking the public park so I was able to get some fresh air.

very good stay

Customer review rating 5.0/5

T. Couples - 26/07/2021 Confirmed reviews ALL

Staffs take care us very well

Good stay for a bit of quarantine

Customer review rating 4.5/5

Anh N. Solo - 22/07/2021 Confirmed reviews ALL

I stayed there for a short term quarantine, so every activities is indoor. Despite the sad fact that I couldn't get out and enjoy the garden, the room is amazing and I got some good sleep there. The bath was terrific and the food is nice. But well since I have to stay indoor and order food to room, I do think it's a bit expensive, and in the second day the restaurant would now serve children menu, even though I don't eat much and that size clearly made me full on the first day. If the hotel can be a bit lenient on that it would be great.

Good stay

Customer review rating 4.0/5

Allison Families - 20/07/2021 Confirmed reviews ALL

Very beautiful room. Spa was unfortunately closed (even though they are open elsewhere in the city). Food was good. Afternoon tea should have an upgraded option with champagne or sparkling wine. Breakfast in the room on the last day was not good.

Good staycation

Customer review rating 5.0/5

Linh N. Friends - 13/07/2021 Confirmed reviews ALL

A great escape from busy life for the weekend. Professional and excellent service.

The perfect stay

Customer review rating 5.0/5

Anonymous Business - 12/07/2021 Confirmed reviews ALL

I was there for a business trip, which took me 1.5 months. Everyone is so accommodating that it feels like home to me. The location is 5 star. It closed to the best food places in town. Though, it was the lockdown period, the staffs still accommodated me with dumbbells and yoga mat for in-room exercise. Room is cleaned twice a day. They always make sure the room is flawless for the night. They also gave us 2 macarons everyday, which is good but a lot of sugar

WONDERFUL LOCATION GRATE HOSPITALITY

Customer review rating 4.5/5

V. C. M. Families - 07/07/2021 Confirmed reviews ALL

WONDERFUL LOCATION GRATE HOSPITALITY

Good service

TripAdvisor rating 5.0/5

thetrachafn Business - 04/04/2021 TripAdvisor review

I always get your smile and I am very happy every time to go hotel. Food is good, room is very clean. Staffs are friendly. I think I comeback to my house every time I go your hotel. I always get a lot of your smile! Thank you so much!

Dear thetrachafn, We sincerely appreciate you taking the time to give your feedback to the Trip Advisor community. Thank you very much for your nice words for our " good food", "clean room", especially our friendly and smiley service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you. We hope to see you again and be of service to you in the future. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi

Sofitel Metropole

TripAdvisor rating 5.0/5

Discover774023 Business - 02/02/2021 TripAdvisor review

A very nice stay with clean rooms and good ameneties. The breakfast quality was very good. The staff of the hotel was very supporting throughout the stay. Overall it was a wonderful experience at Sofitel.

Dear Discover774023, Thank you very much for sharing your wonderful comments, we are happy to read know that you had you had an overall great experience. We are humbled by your kind words on our room, our amenities, our breakfast and our staff, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence. Thank you for your ongoing supports and we are looking forward to be at your service again on your next Magnifique journey Kind regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi

The best hotel in Vietnam

TripAdvisor rating 5.0/5

annefrance2020 24/08/2020 TripAdvisor review

The Metropole Hotel remain the best hotel in Vietnam. It is always a real pleasure and privilege to stay there. We have been welcomed warmly, we had a great diner and lunch there...we will come back for sure!

Dear annefrance2020, We are most grateful that you took the time to share with us your feedback about your recent stay at Sofitel Legend Metropole Hanoi and to read that you thoroughly enjoyed your stay with us and the "great dinner and lunch", the "warm welcome" delighted you. Thank you for your kind recommendation it would be a pleasure to welcome you back and be of service to you again soon. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi

Just not as its reputation

TripAdvisor rating 4.0/5

patpat2020 17/07/2020 TripAdvisor review

The stay was so so, the guy checked in and also checked out me didnt show any signs of welcoming or farwelling either, just a cold face and judging look. In room dining is really lacked of FnB knowledges while i was trying to get my take away breakfast ordered. The lady at in room dining picked up phone with the unaccepted attitude as a hotelier. L.Chi at Reception, the pool guy and two ladies at the restaurant serving us breakfast are nice, anticipating, helpul and understanding well their customers. Overal is just so so stay

Dear patpat2020, I would like to thank you for staying with us at the Sofitel Legend Metropole Hanoi as well as for sharing your valuable feedback with the TripAdvisor community. Our objective is to deliver service excellence to all our guests, and we are very disappointed that we fell short on our commitment during your recent stay with us. Please accept our sincerest apologies for the experience you had, and rest assured that we are addressing these issues very seriously. May I invite you to contact us via h1555-gm3@sofitel.com for some following up and hope to win back your confidence in us. On the other light, your compliment on the service of Linh Chi and our Ambassadors at pool and at restaurant are highly appreciated. I will ensure to share your nice words to them and all the team as an great encouragement. Thank you very much for your sharing and I look forward to hearing from you. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi

Gorgeous Hotel

TripAdvisor rating 5.0/5

annkathrynbaer 08/03/2020 TripAdvisor review

Outstanding hotel, from friendly, attentive, elegant service to beautiful accommodations, restaurants and spa . Hanoi is a wonderful city with many things to see, and my family almost didn't want to leave the hotel!

Dear annkathrynbaer, I would like to thank you for taking the time to write a nice review about Sofitel Legend Metropole Hanoi. It is always a pleasure to receive kind words of appreciation for "our beautiful accommodation", our facilities and our "friendly and attentive" Ambassadors. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi

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