Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 3,557 reviews

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Description

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

Our accommodation(s)

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Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  3,557 reviews

TripAdvisor Rating  5.0/5  8,677 reviews

Certificate of excellence 2024

Great Improvement Noticeably

TripAdvisor rating 4.0/5

Mantatattoo Business - TripAdvisor review

It’s been a while since my last stay at the Sofitel Metropole, and on a recent visit for a two continuous stay, I noticed a significant change in the service. In the past, I stayed away from this property due to service issues, but I’m pleased to see a positive shift. The front desk staff were notably more welcoming, with genuine smiles and a clear effort to improve guest interactions. This change did not go unnoticed and made a favorable impression on my overall experience. I hope the standards continue to improve and remain consistent. If this level of service is maintained, I would consider returning to Sofitel Metropole in the future.

Truly spectacular

TripAdvisor rating 5.0/5

colinpdaly Families - TripAdvisor review

I love this hotel. In a great location in Hanoi, it provides the perfect retreat after a day enjoying the sights outside. Although you feel a little guilty eating at the hotel with so much choice outside, every meal we had here was beautiful. The pool area is great, as are the rooms and the staff. Highly recommended.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent service from the club lounge and enjoyed the food at the restaurants too

wonderful service

Customer review rating 4.5/5

Vina N. Business - Confirmed reviews ALL

The staff are nice and attentive. The room is a bit small but has all needed amenities. An expresso machine in the room would be nice.

Dear Vina N., We are delighted to hear that you enjoyed your stay at Sofitel Legend Metropole Hanoi and that our staff provided wonderful service. We take great pride in our team's dedication to ensuring that every guest feels welcome and cared for, and it's wonderful to know that they made a positive impact on your stay. We're glad you found your room comfortable and well-equipped with all the necessary amenities. We understand that room size can be a matter of personal preference, and we'll take your feedback into consideration as we continue to improve and renovate our rooms. We appreciate your suggestion about the expresso machine in the room. We'll certainly look into this and consider adding it as an amenity in the future. We're always looking for ways to enhance the comfort and convenience of our guests' stays. Thank you again for choosing Sofitel Legend Metropole Hanoi, and we hope to have the opportunity to welcome you back soon. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Wonderful stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Lovely experience with Allie and Huong,along with helpful team at front desk, concierge, bellhop being very good. Housekeeping team was great as usual. And kudos to the wonderful service team at Spice Garden and Le Club Bar with Mdm Hang, Ha, Ngoc, Van Anh and the team members.

Dear Valued Guest, We are thrilled to hear that you had a wonderful stay at Sofitel Legend Metropole Hanoi! It's wonderful to know that you enjoyed the lovely experience with Allie and Huong, as well as the excellent service from our front desk, concierge, bellhop, and housekeeping teams. We're especially grateful for your recognition of our staff's hard work and dedication. Allie, Huong, and the entire team at Spice Garden and Le Club Bar, including Hang, Ha, Ngoc, Van Anh, and all the other team members, work tirelessly to ensure that every guest has a memorable experience. It's wonderful to know that they were able to provide you with exceptional service during your stay. We take pride in our commitment to providing personalized service and attention to detail, and it's great to hear that we were able to exceed your expectations. We're happy to have been able to make your stay with us truly special. Thank you again for your loyalty and we look forward to welcoming you back soon. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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Other web-users rate our hotel

  • 723 reviews 9.5/10 Location
  • 869 reviews 8.3/10 Room
  • 1,869 reviews 9.4/10 Service
  • 546 reviews 9.2/10 Food
  • 538 reviews 9.2/10 Vibe
  • 337 reviews 9.3/10 Breakfast
  • 266 reviews 6.3/10 Comfort
  • 138 reviews 9.1/10 Cleanliness

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