Dear Orli, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness concerns you described, the room condition, and the issues you experienced with the air conditioning. This is certainly not the experience we strive to provide our guests. We would like to clarify that the detailed information and photos regarding these concerns were shared with us only after your departure via email. During your stay, these specific issues were not reported to our reception team or any other hotel staff, which unfortunately meant we did not have the opportunity to investigate the concerns or offer you an immediate solution, such as arranging another room or addressing the housekeeping issues while you were with us. We sincerely regret that we were unable to assist you during your stay. Please rest assured that your email has been forwarded to the relevant department managers for thorough review, and the matters you raised are being taken seriously to help us improve our service. Thank you once again for bringing this to our attention. We hope you will give us another opportunity to provide you with the quality experience you expected and deserve. Kind regards, ibis Tbilisi City

Dear Amina, Thank you very much for your kind feedback. We are delighted to hear that your stay has been excellent so far and that our team has made a positive impression through their kindness, attentiveness, and service. We are also pleased that you are enjoying the cleanliness of your room, our breakfast offering, and the convenience of our location for your professional trip. Your encouraging comments mean a great deal to us and will be shared with the entire team. We appreciate your trust and look forward to continuing to make your stay as comfortable and enjoyable as possible. Kind regards, ibis Tbilisi City

Dear Arpi, Thank you for your continued loyalty and for sharing your kind words. It means a lot to know that each stay with us has consistently met your expectations. We’re delighted that you always enjoy the Accor experience, and we look forward to welcoming you back for many more memorable stays. Warm regards, ibis Tbilisi City

Dear Rahul, Thank you very much for your kind review. We are delighted to hear that you had a very nice stay and that our staff made a positive impression on you. Your kind words mean a lot to our team. We hope to have the pleasure of welcoming you back again in the near future. Kind regards, ibis Tbilisi City

Dear M., We would like to thank you for your kind feedback. We’re delighted to know that you felt comfortable and enjoyed your stay with us. It’s wonderful to hear that our team was easy to converse with and demonstrated good, respectful behaviour. Your appreciation truly encourages us, and we look forward to welcoming you again soon. Kind regards, ibis Tbilisi City

Dear Shamael, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not fully meet your expectations. We would like to kindly clarify that our hotel does not offer bellboy service, and we apologize if this caused any inconvenience during your stay. Regarding water amenities, we are committed to environmentally responsible practices and therefore do not use plastic bottles. Instead, we provide empty glass bottles in every room, along with a water dispenser conveniently located on each floor for guests to refill at any time. Information about this water arrangement is always provided during check-in to ensure guests are aware of the available facilities. Your comments are valuable to us, as they help us improve our services and communication with guests. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Ibis Tbilisi City

Dear Dyrren, We would like to thank you for your valuable feedback and for sharing your experience with us. We truly appreciate your kind words about the stay and accommodation. Regarding the amenities, we would like to inform you that hotel slippers, toothbrush, toothpaste, and other amenities are available free of charge upon request, in accordance with our hotel policy. Our team is always happy to assist with these items whenever needed. Additionally, please note that all our toilets are already equipped with built-in bidet facilities, rather than a separate bidet spray. We appreciate your suggestion, as guest feedback helps us continuously improve our services. Thank you once again for staying with us. We look forward to welcoming you back and providing you with an even more comfortable experience. Warm regards, Ibis Tbilisi City

Dear Giorgi, Thank you so much for your recent stay with us and kind feedback as well! We’re delighted to hear you enjoyed the higher-floor room. It’s great to know our team made a positive impression as well. We’ll be sure to pass your compliments along to our breakfast server and reception staff. We truly appreciate your stay with us and hope to welcome you back again soon! Warm regards, Ibis Tbilisi City

Dear Laith, First of all, we would like to thank you for your recent stay with us and for your kind words about our staff —we’re delighted to hear you enjoyed those aspects of your stay. We’re sorry to learn that the room size didn’t meet your expectations. We understand how important comfort and space are, and we appreciate your feedback as it helps us improve. If your travels bring you back to the area, we’d be happy to assist you in selecting a room type that better suits your needs. Thank you again for sharing your experience! Warm regards, Ibis Tbilisi City

Dear Z., Thank you so much for sharing your feedback. We’re delighted to hear that you enjoyed your stay at Ibis Tbilisi City and appreciated our clean environment and friendly staff. Your kind words mean a lot to our team. We’re sorry to hear that you found the room size smaller than expected. While our rooms are designed to be compact and comfortable, we understand that preferences vary, and we truly appreciate your understanding. It was our pleasure to host you, and we hope to welcome you back again soon for another enjoyable stay. Warm regards, Ibis Tbilisi City

Dear Mr. A., Thank you so much for taking the time to share your detailed feedback following your recent stay with us. We're truly pleased to hear that you had a "Good stay" and rated many aspects of your experience so highly — including our team's service, check-in and check-out processes, and the cleanliness of the property. We're especially happy to know that you found our location accessible and appreciated the ease of booking through ALL.com. It's also wonderful to hear that our sustainability initiatives and recognition of your ALL Classic status met your expectations. We’ve carefully noted your comments regarding breakfast — particularly the suggestion for an omelet station and more kid-friendly options. Your input is valuable, and we'll certainly consider this as we work to improve our offerings. Regarding your feedback on value for money, we’re constantly evaluating our services to ensure we deliver the best possible experience and will keep your comments in mind as part of that process. Thank you once again for your review and for choosing to share it on Google — it means a lot to us! We look forward to welcoming you and your family back again soon. Warm regards, Operations Manager- Ani Kvirkvelia

Dear Rithma, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay, found our team welcoming, and appreciated the comfort and quiet of your room. It’s also great to know that our central yet peaceful location made your visit even more enjoyable. We look forward to welcoming you back for another stay soon! Warm regards,

Dear Mr. J., Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We’re delighted to hear that you had a short but memorable visit, and that our warm staff, wide breakfast selection, and excellent restaurant service left a positive impression. It’s also wonderful to know that your booking experience through the app was smooth and efficient. Your kind mention of Giga has been shared with the team—recognition like this means a lot to all of us. We're also pleased to hear that you were satisfied with the overall service, cleanliness, and value for money. We’ve noted your feedback regarding the WiFi speed, and we’ll look into improvements to enhance your next experience with us. Thank you once again for your loyalty as a Gold member of ALL – Accor Live Limitless, and for recommending us so highly. We look forward to welcoming you back in the near future. Warm regards, Operations Manager- Ani Kvirkvelia