Mercure Tbilisi Old Town

Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 553 reviews

See on a map

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  553 reviews

TripAdvisor Rating  4.5/5  593 reviews

Very friendly staff

TripAdvisor rating 5.0/5

Robe C TripAdvisor review

My visit to Hotel Mercure was really a good decision. I often travel to different countries, but rarely have I met such a friendly environment. Nina from the reception greeted me with a smile and asked how my flight was, which was a very nice gesture from her. The room was clean and the breakfast was varied Many thanks to hotel Mercure for making my trip to Georgia beautiful.

Well located

Customer review rating 5.0/5

Bose S. Couples - Confirmed reviews ALL

Right location to go around to most happening places. Neat and spacious rooms. Good breakfast

Dear Bose S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Well located for a tourist

Customer review rating 3.5/5

Mariia Business - Confirmed reviews ALL

The hotel is located close to the airport and walkable to main touristic objects (old Town). Breakfast of a wide choice and adapted dishes (not too spicy or too traditional). Clean lobby and rooms, awesome mattress. But rooms a bit noise (neighbors, doors, DOGS in the morning) and it was a canalization smell in my room (so better to close bathroom door). Also, faced reservation issues and poor experience with reception. I guess it might have been a better price/value solution, but one/two nights can be OK here (I took 4 nights).

Dear Maria, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Great location, friendly staff.

Customer review rating 4.5/5

Kes Solo - Confirmed reviews ALL

I stayed for three nights. The hotel was conveniently located, great friendly and helpful staff. I enjoyed my dinner at the steak house restaurant. The view from the 6th floor bar is fabulous. The one thing I would add, is some snacks in the room. And the room service is not 24 hours, the digital menu does not let you know that your order will not be fulfilled after midnight. But the shampoo and conditioner are of great quality and are provided in normal quantity. As well as body wash. Will be returning to this hotel for sure.

Dear Kseniya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Déçu

Customer review rating 3.0/5

Abdel Business - Confirmed reviews ALL

Hello, I often stay at the mercury for professional reasons. I was never disappointed, until this last stay. Being a gold customer, I have a little special attention in my room and a mini bar with drinks ansin that some small chocolate or macaroon to nibble on. Unfortunately nothing except a Bottle of water! I had to ask for my free drink and my discount for catering. I think this is due to the lack of staff today. This has happened to me only once since I have been staying at your establishment, I will not stop at this bad experience. Knowing that I have always been satisfied with my previous stay. Best regards

Dear Abdelkrim, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. PS. unfortunately it was a individually mistake of Reception staff who was not carefully followed our process during your C/IN . Necessary action will taken on it and we do our best not to be repeat in future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. FEEL FREE to contact me for any assist during your future stay. Sincerely, Erdogan Sahin General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 200 reviews 9.6/10 Location
  • 235 reviews 8.4/10 Room
  • 319 reviews 9.1/10 Service
  • 14 reviews 4.5/10 WiFi
  • 127 reviews 9/10 Cleanliness
  • 106 reviews 8.5/10 Food
  • 92 reviews 8.6/10 Breakfast
  • 48 reviews 9.4/10 Vibe

Powered by Trustyou

All our hotels in TBILISI