The welcoming front end staff remembered me from a previous trip which was truly kind.

I stayed at this location for three weeks for business. The entire time, I felt like I was at home due to the way I was looked after - more like family, less like a client.

Hotel is fantastic! The peoples who are working at hotel so nice and helping. Food at breafast excellent. The room is very clean and i feel comfrtable during my stay.

The Mercure is conveniently located in Old Tbilisi and is only a short walking distance to great restaurants, shops and historic sites. The Hotel staff are very polite and service orientated. Laundry is dropped off and pressed the next day and the room service is excellent.

Stayed for two weeks, staff very friendly and helpful. Rooms are clean and well kept. Food in the sky 7 bar and restaurant is be very good.

The hotel staff made my stay very comfortable, they were always present when I needed them, and quick to provide service. The food was spectacular, so much so that some people in my group didn't bother to try eating anywhere else--I would only indulge in the breakfast buffet. Public transit was everywhere and ran frequently, however I never felt like I needed it because the hotel is so conveniently situated in the middle of old town, with lots of shops and restaurants all around it. The only thing that made it a 9/10 (rather than 10/10) is the fact that the Sky Bar, which has amazing views, allowed people to smoke in it. I do not smoke and did not want to be around that. It would only ever be 1 - 2 people smoking, so it wasn't heavy, but it still was enough to deter me and make my clothes stink.

The hotel is really well located, just in the old town Tbilisi, everything can be done walking (Resturants, Bars, Shopping, Grocery, Attractions & Cable Carts). All The staff are extremely nice especially (Mariam & Saloome) and the room was great. Breakfast is excellent.

Everything was perfect since we arrived tell we left all the stuff was amazing and will be here again for sure

Great service Great food Great room

One of the nicest Mercure hotel's we have ever stayed at... The steak house is amazing and probably one of the best steaks I've ever tasted.... Loved the art and sculptures throughout. We will definitely come back....

Staff are so helpful and friendly especially Natia, Dito, Tamar, Thea and their Manager. The room was clean and the house keeping lady was nice. The food were tasty and we loved it. Great location. The company driver was really nice to us. We enjoyed our stay!

The Mercure Tbilisi Old Town is an excellent hotel with very high standards in all areas: Service, Rooms, Cleaniness. In fact: When it comes to service they outperform most other hotels. Those who know the european Mercure hotels will be very positivley surprised as this hotel could also easily be run under Accors premium brand Pullman. Pros: - The whole staff in the hotel is really dedicated and attentive - foremost the front desk team with Salome and her colleague Salomae who do an amazing, very charming job. Keep it up! - The 24/7 room service is really fast and the food ist delicious, so is the coffee at the bar downstairs and the drinks and food on the rooftop terrace. - They have a 24/7 onsite laundry service that only takes three hours which can be a live saver. - One night I requested an HDMI cable to connect my laptop with the TV, Georg (not sure if he was from house keeping or maintenance) managed to organize one within less than three minutes, which is a record time compared to many other hotels. - Accor Members are very much valued and the front desk team takes care of them with room upgrades, welcome and complimentary gifts as well as discounts for the lovely rooftop terrace. (Minor) Cons: - They struggeled sometimes to put food and beverage bills on the room, they always managed in the end and where very commited to make it work though. - The provided toiletries where the standard Mercure ones (which are not really great) and they only provide the bare minimum (one soap, one shower gel, etc.). - The fitness room only had a limited amount of equipment and the multi station was kind of broken

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

he hotel is in a very good location .food is so good excellent Breakfast.the Room is very clean and very comfortable. Staff so friendly and helpful .Special thanks to Anne and the duty manager they made my stay more comfortable

The accommodations, restaurant, and service were excellent. The location was perfect to tour the Old Town and for transportation. Excellent views of the Monastery and the river. Close to the bazaar and park.