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Mercure Tbilisi Old Town 4 stars

Customer review rating 4.7/5 2,245 reviews

ALLSAFE approved hotel

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Mercure Tbilisi Old Town
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+ 20 Services

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TBILISI Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Well-being
Business services
  • 1 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 tbilisi
georgia

Tel: +995322006060

Fax: (+995)32/2006161

Check-in from 15h00

Check out up to 12h00

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS :41.688594, 44.8134

Our accommodation(s)

Our restaurants and bars

ASADO Steakhouse

Type of cuisine: International

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

LOBBY BAR

Our bar serves cocktails, light snacks, drinks, draft beer

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

SKY7 Terrace & Lounge Bar

SKY7 Terrace & Lounge Bar is a place where you are able to enjoy your evenings with a variety of drinks and blended European cuisine. Amazing views and super drinks makes you feel good and relaxed.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,245 reviews

TripAdvisor Rating 4.5/5

542 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good People

Customer review rating 5.0/5

Anonymous Business - 16/09/2021 Confirmed reviews ALL

Everything was great thank you.

Dear Hulya Gozde K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Great hotel with amazing hospitality, feels like five stars

Customer review rating 5.0/5

Daniel S. Friends - 09/09/2021 Confirmed reviews ALL

- Hotel quality is very good. - 24/7 room service, restaurant and roof top bar are great. - Hospitality is amazing, we had especially with Salome an amazing experience. — All in all it is the best Mercure Hotel in which I ever had and it felt like a five stars stay. Would come anytime back!

Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations Manager Olga Kudriachova

One of the best hotels in Tbilisi

TripAdvisor rating 5.0/5

schnee3000 Friends getaway - 09/09/2021 TripAdvisor review

The Mercure Tbilisi Old Town is an excellent hotel with very high standards in all areas: Service, Rooms, Cleaniness. In fact: When it comes to service they outperform most other hotels. Those who know the european Mercure hotels will be very positivley surprised as this hotel could also easily be run under Accors premium brand Pullman. Pros: - The whole staff in the hotel is really dedicated and attentive - foremost the front desk team with Salome and her colleague Salomae who do an amazing, very charming job. Keep it up! - The 24/7 room service is really fast and the food ist delicious, so is the coffee at the bar downstairs and the drinks and food on the rooftop terrace. - They have a 24/7 onsite laundry service that only takes three hours which can be a live saver. - One night I requested an HDMI cable to connect my laptop with the TV, Georg (not sure if he was from house keeping or maintenance) managed to organize one within less than three minutes, which is a record time compared to many other hotels. - Accor Members are very much valued and the front desk team takes care of them with room upgrades, welcome and complimentary gifts as well as discounts for the lovely rooftop terrace. (Minor) Cons: - They struggeled sometimes to put food and beverage bills on the room, they always managed in the end and where very commited to make it work though. - The provided toiletries where the standard Mercure ones (which are not really great) and they only provide the bare minimum (one soap, one shower gel, etc.). - The fitness room only had a limited amount of equipment and the multi station was kind of broken

Dear Schnee, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members specially with Salome and Giorgi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

In the end, a good stay

Customer review rating 4.0/5

Huw C. Solo - 13/08/2021 Confirmed reviews ALL

I rarely stay in international chains partly because I find them too corporate. I think they are fine for 2/3 night stay but beyond that, no. Also, I travel mostly to Asia and there are a far larger selection of hotels, with bigger rooms and different decors. Corporate travelers may like the same room decor throughout the chain, but I don't. What I enjoyed the most about your hotel in Tbilisi was the roof terrace, which I thought was lovely with great views. I also enjoyed and appreciated the service of the two restaurant managers and two waitresses, Teo and Teka (?). Not only were these two efficient, but they always had warm, friendly smiles. I stayed a total of 16 nights and found the hot food selection limiting at breakfast and in the end boring. Overall, I will definitely stay in your hotel again on my next trip.

Dear Huw C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations Manager Olga Kudriachova

Comfortable stay

Customer review rating 4.5/5

Khalid B. Couples - 06/08/2021 Confirmed reviews ALL

My stay was very comfortable and mainly due to the supportive and nice staff at the hotel and specifically Natia and Mariam who made our stay in hotel and city pleasurable . One small note, Room Aircondition needs attention . While the technician came and fix it when we reported, seems after it shuts down it goes back to not cooling the way it is after the fix by technician .

Dear Khalid B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great Location with plenty dining options around.

Customer review rating 4.5/5

Bee D. Couples - 27/07/2021 Confirmed reviews ALL

Overall had a great stay but with one small issue would be with the breakfast. I don't feel it was worth the amount we were charged. 2 out of the 4 days the breakfast team ran out of orange juice by 9am. Coffee machine stopped working and wouldn't even offer to use the coffee machine in the lobby to compensate. A special thank you to the night manager Mr Ahmet who went above and beyond to make our stay comfortable and attended to all our concerns promptly.

Dear Bhavik D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Nice hotel in Tbilisi

Customer review rating 3.5/5

Chris Couples - 20/07/2021 Confirmed reviews ALL

The hotel is very nice, clean, and well located. The front desk staff just seemed to not know anything though. They weren't very helpful but I managed to get my questions answered eventually.

Dear Christopher H., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations Manager Olga Kudriachova

Extremely nice, comfortable and friendly hotel

Customer review rating 5.0/5

Christophe F. Solo - 11/07/2021 Confirmed reviews ALL

I can only recommend Mercure Tbilisi Old Town Hotel: - location is very convenient - room and facilities are just great - staff was very friendly

Dear Christophe F., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located, good stay

Customer review rating 4.0/5

Elnur Business - 23/06/2021 Confirmed reviews ALL

Excellent location in Old Tbilisi, nice staff, clean, pleasant atmosphere

Dear Elnur A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations Manager Olga Kudriachova

Perfect Location

Customer review rating 4.0/5

Evgeniy Business - 18/06/2021 Confirmed reviews ALL

Business trip was perfect thanks to your attitude and hospitality

Dear Evgenii N., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Customer review rating 4.0/5

Huseyin G. Business - 16/06/2021 Confirmed reviews ALL

Great location and nice employees

Dear Huseyin, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Erdogan Sahin

Great location

Customer review rating 4.5/5

Anonymous Couples - 08/06/2021 Confirmed reviews ALL

Lovely hotel in a great location for exploring Tbilisi. Staff were extremely helpful and professional FOOD Breakfast: lots of choices but the refill could have been better had to request items be topped up every day of our stay. This was never a problem and attended to promptly by the amazing staff. Sky bar: food was nice, similar menu to main Resturant, staff here were prob the least attentive of the experience. Steak Resturant: AMAZING superb food good value and knowledgeable attentive staff. ROOMS: clean fresh and adequate for our stay. Bed was very comfy and air conditioning worked very well. No external noise heard either which is always a bonus. SPA: I had 2 massages during my stay, excellent service in a lovely environment. Great value for money too. COVID: hotel was spotless with multiple bottles of hand Sanitiser available. Temperature checks carried out on checking in . All staff wore masks, as did guests unless eating. Hotel organised for PCR test required for travelling home. We both felt very safe OVERALL Would have no hesitation in booking the Mercure hotel again or recommending it to friends or family.

Dear Barbara Fiona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Erdogan Sahin

Perfect location

Customer review rating 4.0/5

Ben L. Business - 06/06/2021 Confirmed reviews ALL

Very helpful personnel. Nice location

Dear Benoit L., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Erdogan Sahin

Great service

Customer review rating 5.0/5

Hazi H. Business - 03/06/2021 Confirmed reviews ALL

Thank you

Dear Hazi H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Erdogan Sahin
Customer review rating 4.5/5

Nabil M. Solo - 21/05/2021 Confirmed reviews ALL

I came for leisure , I booked a single standard room , the Team leader was kind and upgraded me to a premium room free of charge , the staff at the reception was very kind polite and welcoming, and very helpful , and so is the staff at the terrace , I enjoyed seating in the terrace there is an amazing view , it’s just unfortunate that they close at around 9 PM . the room was very clean and tidy, very cozy i have really enjoyed my stay

Dear Nabil M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Amazing stay

Customer review rating 5.0/5

Ahmed E. Solo - 18/05/2021 Confirmed reviews ALL

I had a very positive experience from the minute i arrived. The room was good and spacious, and the receptionists are very helpful. The hotel location is perfect to explore the old city.

Dear Ahmed E., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great Customer Service

Customer review rating 5.0/5

Gabriel J. Solo - 01/05/2021 Confirmed reviews ALL

Fantastic service from Mariam, Annie and all the Front office team - they’ve been really helpful to make my trip easier. I had a recommendation from a friend to try the Mercure because of the great customer service - it was accurate. The room was also perfectly cleaned and the breakfast was good.

Dear Gabriel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great service

Customer review rating 4.5/5

Avi B. Solo - 01/05/2021 Confirmed reviews ALL

Exelent staff

Dear Avi B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pleasant Stay

TripAdvisor rating 5.0/5

raedalkhater Family - 16/01/2020 TripAdvisor review

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent service

TripAdvisor rating 5.0/5

mnetfa63 Business - 28/11/2019 TripAdvisor review

he hotel is in a very good location .food is so good excellent Breakfast.the Room is very clean and very comfortable. Staff so friendly and helpful .Special thanks to Anne and the duty manager they made my stay more comfortable

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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