Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 592 reviews

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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  592 reviews

TripAdvisor Rating  4.5/5  632 reviews

Certificate of excellence 2024

Great base for exploring Tbilisi

TripAdvisor rating 5.0/5

brys320 Friends getaway - TripAdvisor review

Excellent Hotel with perfect location close to the old town. Walking distance for most POI, Nice, clean rooms, good restaurants and a great bar on 6th floor. Friendly, helpful staff. Excellent breakfast. Highly recommended for a Tbilisi visit.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

NOT AS GOOD AS IN THE PAST

Customer review rating 3.5/5

Les K. Families - Confirmed reviews ALL

Mercure Tbilisi Old Town was being built when I first visited Tbilisi 9 years ago. On most of my 5 return visits I have stayed here. It had become one of my all-time favourite hotels world-wide. That is, until this visit. I understand that a lot of the experienced staff have been moved to the new Swissotel. This is certainly reflected badly in the staff on reception. I made four separate reservations for this visit on the Accor website - 3 for my travelling companion (I stayed with a friend) and 1 for myself. Ref NDHDGGKR, NDHDGKJG, NHHDDHWJ and NHKDKDXN. Checking-in and checking-out for all four bookings did not run as quickly or smoothly as it ought to. I am not going to itemise each and every failing but I will give an overall summary - not understanding English (the lingua franca of Accor hotels), not sending receipted invoices by e-mail, not providing the room type booked (twin instead of double for single occupancy), flashing up different names on the welcome screen of the TV in the room in the same evening, failing to provide quick check-out as promised when I checked-in on-line 24 hours before arrival for the last 2 reservations, not providing the free welcome drink for reservation NHKDKDXN (although this was half-corrected by a plate of churchkhela, dried fruits and nuts and a macaron and a chocolate truffle in the room later) Since reception is the public face of any hotel all this reflects poorly on the hotel overall. The above highlights why I was very unimpressed. HOWEVER, I must also highlight the fact that early check-in was arranged by Giorgi Kartvelishvili for the last two reservations, which was very much appreciated. And that throughout the various stays last week staff in the bar and the restaurant were amazingly friendly, welcoming and efficient - just like on previous years' visits. Staff in the dining room were absolutely delightful and made eating there an absolute pleasure. Five members of staff in particular made my stay memorable; sadly I can only remember the names of 'Dushka', Mariam and Luka. Were it not for them my score for the stays overall would have been lower. I would like to thank them all for being such wonderful people. I do not know when I will visit again. Until then I want you to thank you all, and I wish you all peace and prosperity (even those on reception). Stay safe in these difficult times for Sakartvelo 🇬🇪 ❤️

Dear Leslie K., First of all I would like to thank you for being such loyal to Us during almost nine years. We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. I am very sorry that your last experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For any support FEEL FREE to contact with me directly. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Close to the town centre

TripAdvisor rating 4.0/5

Fullyflatbed Couples - TripAdvisor review

A clean and modern hotel approximately 10 minutes walk from the old town centre. The rooms are spacious and feel unique due to their decor and design. Beds are comfortable and the bathroom is large. There is a small gym and spa but sadly no pool. The rooftop bar is an added bonus on a clear day. Breakfast reasonable. Sadly some of the staff are not always friendly but I think that’s probably cultural difference.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great atmosphere, confortable and very central location

Customer review rating 5.0/5

Joaquim -. P. Business - Confirmed reviews ALL

The Hotel has a great atmosphere, confortable, last level a cozi bar and front desk team super helpful in special missies Mariami and Nino, they provided support, information and made all possible actions to minimize delay of luggage, best information on town and administrative support, it made my staying outstanding! Thank you to this Hotel, will return for sure and recommend to stay here, Joaquim R.

Dear Joaquim R., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good hotel

TripAdvisor rating 5.0/5

Timur Y TripAdvisor review

I have been in this hotel for one week, staff were very kindly ( thank you Maria and Nino, very helpfull girls) Breakfast was full. Comfortable rooms and servis is good. Thank you.

Dear Timur, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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Other web-users rate our hotel

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  • 109 reviews 9/10 Breakfast
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