Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 515 reviews

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Mercure Tbilisi Old Town - Image 1
Mercure Tbilisi Old Town - Image 2
Mercure Tbilisi Old Town - Image 3
Mercure Tbilisi Old Town - Image 4
9 Vakhtang Gorgasali street, 0105 TBILISI, Georgia

Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Double Room with one double bed

Photo out of - Standard Double Room with one double bed

Double room where guests are sure to feel the detailed attentiveness that is the foundation of our service. Several rooms in the category has accessibility equipment in the bathroom, personnel call-buttons,wheelchair access for physically disabled people

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
  • Accessible room
See availabilities

Twin room comprises of 2 Single Beds. Exquisitely prepared bed linen, interior bathed in warm light and a shower in a sparkling clean bathroom. In this atmosphere, guests are sure to feel the detailed attentiveness that is the foundation of our service.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Superior room comprises of 1 Queen Bed. Exquisitely prepared bed linen, interior bathed in warm light and a shower in a sparkling clean bathroom. In this atmosphere, guests are sure to feel the detailed attentiveness that is the foundation of our service.

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Privilege Room comprises of 1 King Bed. Exquisitely prepared bed linen, interior bathed in warm light and a shower in a sparkling clean bathroom. In this atmosphere, guests are sure to feel the detailed attentiveness that is the foundation of our service

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Executive room comprises of 1 King Bed. Exquisitely prepared bed linen, interior bathed in warm light and a shower in a sparkling clean bathroom. In this atmosphere, guests are sure to feel the detailed attentiveness that is the foundation of our service.

  • Views:

    City View

  • Most of the accommodation:

    Dining room / area or Additional living room / area

Max. number of persons
2
Area
From 78 m² / 839 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Telephone
Fax +995 32 200 61 61
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • TBS Additional charge
  • TBILISI Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 108 rooms
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • 108 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Fitness Center

  • On site
  • Sauna room
  • Turkish Steambath
  • Massage Additional charge
  • On site
  • Outdoor parking
  • Private
  • 11 parking spaces

ASADO Steakhouse

Photo out of - ASADO Steakhouse

ASADO Steakhouse is the perfect spot to enjoy a cozy evening. At the heart of the ASADO experience are two essentials: mouthwatering meat dishes prepared on a charcoal grill and the joy of connecting with family and friends.

Cooking style
International
Capacity
100
Accessibility
Accessible service
9 Vakhtang Gorgasali street, 0105 Tbilisi, Georgia
Telephone +995 32 200 60 60
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu

ASADO Steakhouse is the perfect spot to enjoy a cozy evening. At the heart of the ASADO experience are two essentials: mouthwatering meat dishes prepared on a charcoal grill and the joy of connecting with family and friends.

SKY7 Terrace & Lounge Bar

Photo out of - SKY7 Terrace & Lounge Bar

SKY7 Terrace & Lounge Bar offers the ideal setting to relax and enjoy your evening with with a variety of drinks and refined European cuisine. With breathtaking views and expertly crafted cocktails, it's the perfect place to unwind and savor the moment.

Bar Type
BAR
Capacity
50
Accessibility
Accessible service
Telephone +995 32 200 60 60
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Apéritif

Snacks facilities

  • Cold snacks
  • Hot snacks

SKY7 Terrace & Lounge Bar offers the ideal setting to relax and enjoy your evening with with a variety of drinks and refined European cuisine. With breathtaking views and expertly crafted cocktails, it's the perfect place to unwind and savor the moment.

Indulge in a delightful breakfast experience with us, featuring a variety of fresh and flavorful options to start your day right.

Stay active and energized at our fitness center.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  515 reviews

Customer review rating 3.0/5

Emis G. Business - Confirmed reviews ALL

Dear Emis G., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Josette L. Solo - Confirmed reviews ALL

Dear Josette L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 3.5/5

Andrey B. Families - Confirmed reviews ALL

Dear Andrey B., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Savvas P. Solo - Confirmed reviews ALL

Dear Savvas P., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Eran M. Couples - Confirmed reviews ALL

Dear Eran M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Dear Emis G., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Josette L. Solo - Confirmed reviews ALL

The location is great and the accessibility to the scenic views and historical spots are a plus.

Dear Josette L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 3.5/5

Andrey B. Families - Confirmed reviews ALL

Unfortunately all my special requests on the quiet non-road facing room were obviously read by the staff last moment and they couldn't accommodate it

Dear Andrey B., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Savvas P. Solo - Confirmed reviews ALL

Great location to explore the Old city, good breakfast to start the day, clean and spacious room. Friendly staff and private parking.

Dear Savvas P., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Eran M. Couples - Confirmed reviews ALL

Great location, big rooms and we'll equipped. Friendly stuff, the roof bar is great.

Dear Eran M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Yannick G. Solo - Confirmed reviews ALL

Really appreciated my stay with incredible staff, caring about you

Dear Yannick G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 3.5/5

Santos D. Friends - Confirmed reviews ALL

The location is great, the room is very spacious, and the ambiance is top-notch. Unfortunately, the concierge staff isn't very welcoming or friendly. This hotel should really work on hospitality management. Moreover, we booked transportation from the hotel to the airport, and the vehicle provided to us was so small and old that we had to squeeze our luggage

Dear Santos D., Thank you for sharing your experience at Mercure Tbilisi Old Town. Please accept my sincere apologies for the service shortcomings during your stay. Following our investigation, we have confirmed that your comments are fully justified. We are taking corrective action and arranging additional staff training to strengthen our team’s knowledge, attentiveness and focus on our guests’ needs. Your feedback is important to us, and we appreciate the opportunity to address these issues. We hope to welcome you back and provide the experience you should have received. Please feel free to contact me directly if I can assist with a future stay. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissôtel Tbilisi

Customer review rating 5.0/5

Gerry B. Couples - Confirmed reviews ALL

The hotel staff were friendly. The hotel location is excellent to reach all sites. Our room was clean, comfortable, and beautifully designed. The breakfast was excellent. We dined at the Asado Steakhouse and it was superb. Great stay.

Dear Gerry B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Djordje A. Couples - Confirmed reviews ALL

Mercure Tbilisi Old Town is very well located, making it an excellent base for exploring the historic centre of Tbilisi. I was upgraded to a Privilege Room, which was spacious, comfortable and very pleasant. Overall, I had a very good stay, although I felt the hotel could benefit from a slightly more personalised and attentive approach to some of the smaller details. On one occasion the room had not been serviced, and when housekeeping later attended to it, the Nespresso capsules were not replenished. These are minor issues and certainly did not significantly affect my stay, but they are the kind of details that can make a difference, particularly when guests have to ask for basic services or amenities that should normally be provided automatically. With a little more consistency and attention to such details, the overall guest experience could be even better.

Dear Djordje A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Hallvard R. Couples - Confirmed reviews ALL

We anjoyd the top room bar very much.

Dear Hallvard R., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Thair A. M. Friends - Confirmed reviews ALL

Helpful staff, good breakfast variety foods, space room but no tooth brush and tooth paste, no tissues, no ear bud, very good location in Tbilisi center

Dear Thair A. M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Michael I. Solo - Confirmed reviews ALL

My hosts at the Mercure Tbilisi Old Town, Lizi, Dachi, and Nanuki, were the best!!! They are all very helpful and kind with guest interactions. This was a wonderful establishment to begin my vacation and pilgrimage to visit the People, Culture, Churches, Monasteries and UNESCO sites of the Southern Caucasus.

Dear Michael I., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Donna M. Solo - Confirmed reviews ALL

Staff lovely and breakfast delicious

Dear Donna M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Jain H. Families - Confirmed reviews ALL

Hotel is good has great views from rooms. Can do better in terms in infra like elevators at all levels , ensuite washrooms for suite etc. Bit more variety in breakfast buffet for sure.

Dear Jain H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Judy F. Friends - Confirmed reviews ALL

Fine place. Clean and polite staff. However the shower floor is slippery. I had to request plastic bathmat with suction cups myself. This should have been standard. Also I stayed with a tour group for a couple of days and then I had the tour company extend my stay by one day. Unfortunately, my keycard was deactivated when the tour group left.

Dear Judy F., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Erica A. Friends - Confirmed reviews ALL

We had an amazing body massage.

Dear Erica A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Cham S. Couples - Confirmed reviews ALL

We had a very pleasant stay at Mercure Tbilisi Old Town. The room was comfortable, clean and well maintained. The breakfast was probably the weakest part of the stay. The selection was quite limited, and there could definitely be more variety and better options. The staff at breakfast, as well as at Asado, could also be a little more friendly and welcoming. On the positive side, Sky 7 Bar & Terrace was excellent. The food was very good, the atmosphere was fantastic, and the staff were friendly and attentive. It was definitely one of the highlights of our stay and a great place to relax and enjoy the views. Overall, a good hotel in a great location, with a few areas where the service and breakfast could be improved.

Dear Cham S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Arvin H. Solo - Confirmed reviews ALL

Nice hotel with clean rooms, good restaurant and delicious breakfast buffet, it also has a good location in old Tbilisi. Nice and helpful staff and good management.

Dear Arvin H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Ibrahim T. Y. Business - Confirmed reviews ALL

I stay here every time I come to Tbilisi. I like the comfort of the rooms, the steakhouse, the bar area, and the environmentally friendly policies.

Dear Ibrahim T. Y., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Darko P. Business - Confirmed reviews ALL

I really enjoyed

Dear Darko P., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Other web-users rate our hotel

  • 325 reviews 9.5/10 Location
  • 317 reviews 8.2/10 Room
  • 386 reviews 9/10 Service
  • 174 reviews 8.7/10 Breakfast
  • 128 reviews 9.1/10 Cleanliness
  • 113 reviews 8.7/10 Food
  • 60 reviews 9.1/10 Vibe
  • 33 reviews 9.2/10 Bar

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