Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 583 reviews

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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  583 reviews

TripAdvisor Rating  4.5/5  637 reviews

Certificate of excellence 2024

Excellent team and hotel!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Wonderful as always, thanks so much!

Dear ZAinul Abideen John Nicho C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Very well located and good experience

Customer review rating 4.0/5

Me Business - Confirmed reviews ALL

Everyrhing was exceptional. Only one donwnside, after entering the room I have encountered that the TV was not working (not turning on at all). After asking to fix the issue at the reception unfortunately it was not fixed even i stayd for 3 nights. This could be only downside of the experience. I am waiting for the relevant actions.

Dear Shalva, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. I am very sorry for TV case , We apologize for it. necessary action will be taken on it to not repeat in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent city stay

TripAdvisor rating 5.0/5

Horzsi Couples - TripAdvisor review

Lovely, small, boutique feel hotel in the middle of the old city center; really walkable distance to anything. Great steakhouse, highly recommended. We took privilege class room, it was so spacious. Next to the sulphur bath, which is great

Dear Horzsi, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located, clean.

Customer review rating 4.0/5

Sudha M. Couples - Confirmed reviews ALL

We stayed there for 5 days, the hotel is very nice, nice location, very clean. The bar on rooftop has loads of cocktail varieties.

Dear Sudha M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.We are very sorry that you faced with mirror issue in bath room, We apologize for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good location, nice staff, sometimes awkward

Customer review rating 4.0/5

Rebecca Families - Confirmed reviews ALL

Location is prime for sightseeing. The hotel is well furnished. The staff are very nice, and really try to help. The only issue is that service is a bit spotty. For example, sometimes we got coffee pods and creamer, sometimes not. Sometimes we got our room cleaned, sometimes not. Sometimes we got towels, sometimes not. The priority rooms had a good selection of complimentary drinks, but neither room had a bottle opener to open them. (We stayed twice, for a total of five nights). All of these things were remedied after asking a time or two, but it did get a bit awkward to have to keep asking. But, again, the people at the hotel were always quite nice about it. I would stay again, but it would be nice to have things happen more regularly.

Dear Rebecca, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.I am very sorry for our room service team during your stay for this inconvenient case. Necessary action will be taken on .We apologize for it :( Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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Other web-users rate our hotel

  • 267 reviews 9.6/10 Location
  • 274 reviews 8.5/10 Room
  • 379 reviews 9/10 Service
  • 12 reviews 9.3/10 WiFi
  • 137 reviews 9.2/10 Cleanliness
  • 117 reviews 9/10 Breakfast
  • 112 reviews 9.2/10 Food
  • 64 reviews 9.2/10 Vibe

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