Mercure Tbilisi Old Town

Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 443 reviews

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Description

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS:41.688594, 44.8134

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  443 reviews

TripAdvisor Rating  4.5/5  573 reviews

Certificate of excellence 2022

Well managed, great hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Pleasant

Dear Afsin A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Perfet stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very good location, clean, comfortable. Very nice and plesent staff .

Dear Liat A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great hotel, great staff and great location for the best parts of Tbilisi

Customer review rating 5.0/5

John C. Business - Confirmed reviews ALL

Excellent as usual, many thanks!

Dear Zainul Abideen John Nicho C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good stay

Customer review rating 5.0/5

Aqel Business - Confirmed reviews ALL

The best hotel in tblisi and all the staf very good service the best hotel clean

Dear Aquel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Not so good

Customer review rating 3.0/5

Fern Business - Confirmed reviews ALL

Firstly, I appreciated the early check-in given but overall stay was not so good. I stayed for 3 weeks but I was given connecting rooms so there was loud noises from the connected room from time to time so I could not sleep after work. The housekeeping left the used and wet cloth on my luggage in the room after cleaning on day but there was no apology from anyone.

Dear Jitruedee S., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

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