Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 652 reviews

Mercure Tbilisi Old Town - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  652 reviews

TripAdvisor Rating  4.5/5  611 reviews

Certificate of excellence 2023

Fanstastic Hotel🥰

Customer review rating 5.0/5

Gizem E. Couples - Confirmed reviews ALL

The scent, staff, food quality and cleanliness make this hotel wonderful and unique. Mr. Sahin would be proud to have such a marvelous crew. Especially the Maria from Front Office made our stay with providing us an early check in. Thankful for everyone in the breakfast area as well. Hope to stay again in the future🙏🏻

Dear Gizem E., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Helpful and attentive staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Enjoyed my stay food good service Excellent great location close to the Old town but far enough to be quiet

Dear Robert F., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin GENERAL MANAGER

Great Location, bed comfort and air condition was not upto mark

Customer review rating 3.5/5

Vimal K. Friends - Confirmed reviews ALL

Bed is located opposite air condition vent and room temperature keep on changing in middle of night at times you feel too much hot or sometimes too cold. Also bed mattress is too thick, and the pillow do not justify same comfort. Also, the extra bed edges are sharp from bottom, got a cut as well.

Dear Vimal K., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

nice business stay at Tbilisi

Customer review rating 4.5/5

Arnd H. Business - Confirmed reviews ALL

nice location, well located and perfect service

Dear Arnd H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The best hotel

Dear Aquel A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

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Other web-users rate our hotel

  • 255 reviews 9.6/10 Location
  • 290 reviews 8.8/10 Room
  • 362 reviews 9.1/10 Service
  • 13 reviews 8.3/10 WiFi
  • 137 reviews 9.6/10 Cleanliness
  • 105 reviews 8.4/10 Breakfast
  • 101 reviews 9.2/10 Food
  • 63 reviews 9.3/10 Vibe

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