Mercure Tbilisi Old Town 4 stars

I was impressed with the hotel cleanliness, staff courtesy, good breakfast and good food.i live in dubai and i don't need to tell you how high the standards are of their hotels and staying with you was no different.the room was spotless, the cleaning was immediate The only bad thing was the pillows that need really changing bcs they are old and the room service menu that is extremely limited The prices were very fair for such a hotel And the staff is extremely professional I interacted before coming with mariam the front office manager who was the sweetest. Such a beautiful lady inside out and also i interacted with kathia and levani, both are extremely helpful nice and efficient. The hotel must be proud to have such a professional manpower. Even at the breakfast, the staff was spotless We will definitely come back

Really good staying experience thanks to the staff especially reception Employee named Khatia who helped me with solving car troubles and finding assistance with a lot of patience and professionalism.

Mercure Tbilisi Old Town is THE BEST hotel in Tbilisi from all aspects. I would definitely come back and stay at this hotel again and will recommend it to everyone who will visit Tbilisi. - Service: From reservation, front office, housekeeping to restaurant, all staffs are super professional, helpful without hesitation, exceeding your expectation, answering all questions in 1 minute, and solving your concern to satisfy you 100% (ie. room upgrade and personalized amenity on special occasions, discount on local F&B items, served special fresh food when missing breakfast time, answered all kinds of questions related tourism) THANK YOU Mariami, Giorgi & Natia at front office, you made us miss Tbilisi! - Location: Close to everywhere, walkable distance to major tourist attractions - Parking: Reserved on-site free parking with security door and easy access - Food: Delicious local and international food: Salmon and Beef stew are amazing! Big portion compared to any restaurants - Price: Most valuable hotel in 4-star category but with 5-star service and location - Room: New, clean, comfy, and bright - Hygiene: Great preparation for Covid protection: free PPE bag in the room every day (with mask, sanitizer, and tissue) only hotel who did this among my 8 days in Georgia Overall, 5/5, 100 scores for sure and make Tbilisi a memorable place to visit again in the future.

Annie , you brought joy to our faces every day even Covid crisis is making private and business life dark . Thanks for your hospitality, help , smile and the beautiful English . "Yes I do":)) The lady in black at the restaurant was the most arrogant and bad mannered person i have ever met . i happy not to know her name .

Really poor Wi-Fi connection.

Overnight stay so we could enjoy restaurant

Highly recomended the Mercure Old Tbilisi. Interior super, beautiful nature and good service agreement between us.

Very helpful staff everything was perfect

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

he hotel is in a very good location .food is so good excellent Breakfast.the Room is very clean and very comfortable. Staff so friendly and helpful .Special thanks to Anne and the duty manager they made my stay more comfortable

The accommodations, restaurant, and service were excellent. The location was perfect to tour the Old Town and for transportation. Excellent views of the Monastery and the river. Close to the bazaar and park.

Stayed for 2 + 4 nights , everything from room to location of the property was nice but its the human interface requires a serious look in . The reception team not well informed , the housekeeping not very diligent - doesn't clean the dustbins everyday , doesn't replenish tea bags and finally the room service is the one who doesn't understand what you order and argues with the guest .

Great hotel and great staff....good food..I'd suggest being able to order food on the menu served at the roof top bar/restaurant on the main floor restaurant as well... AC was a bit of an issue..room never cooled on very hot days....even though someone attempted to remedy it...nonetheless...I would stay at the hotel again!

The hotel is only one block from busy Tbilissi downtown where you have a variety of wine bar and restaurant. The rooftop is nice to have a drink and watch the sunset. The breakfast is generous. The room was perfect, and we appreciated the possibility of an early check-in. Great massage list. We really enjoyed our stay.

An extremely pleasant and satisfying 3 night stay. What made it so special ? The approach and attitude of the staff, together with the comfort and cleanliness of the hotel. A bright and well lit spacious room with all the amenities, and of course an unrivaled location, just steps from the charming Old Town, with excellent choice of restaurants, a river across the road, lined with trees and great walking areas over the iconic bridge ... a great vantage point for capturing some memorable photos. .