Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 567 reviews

Mercure Tbilisi Old Town - Image 1
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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  567 reviews

TripAdvisor Rating  4.5/5  645 reviews

Certificate of excellence 2024

the stuff service was just perfect

Customer review rating 4.5/5

Eyal Solo - Confirmed reviews ALL

A Perfect Stay! As an ALL.COM member, we experienced exceptional hospitality from the moment we arrived. We received numerous surprises and gifts, which made our stay extra special and luxurious. The service provided by the staff was outstanding – friendly, professional, and attentive to every little detail. The hotel is impeccably clean and well-maintained, and the rooftop bar is a fantastic touch – offering a great atmosphere with stunning views. Thank you for an unforgettable experience! We can’t wait to come back. Eyal s.

Dear eyal s., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Not up to the usual standard

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Even though I pre-booked and paid in advance I was charged again at check-in. Also, I had to send two emails to get a copy of my invoice.

Dear Michael H., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.Please check your Bank account again, Reception team should charge only one time which we see in our account . if something is still wrong Please do not hesitate to write me directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Amazing location, acceptable facilities, median services

TripAdvisor rating 3.0/5

ali_dashh TripAdvisor review

I was stay 5 nights there with my wife. Pros: * Perfect accessibilities to public transportation, local markets, restaurants, bars and etc. * At first day reception suggest us early check-in which made us satisfied. * Such a 5 stars stake house we had dinner * SKY7 Terrace & Lounge Bar which is suggested to try Cons: * Noisy nights, at first night housekeepers and hotel staff made so much noise actually they busy with cleaning next room at 3 AM !!! when I called reception after 10 minutes the noise some how reduced. Unfortunately this repeated again at 3rd 4rd and last night at middle of the night despite we talked the reception and reception manager during the day and they told us they figure it out and it wouldn't happen again. * I sent an e-mail and ask for a note for my wife which they said they will do but they didn't. Totally the basic point I expect form an stay which was comfortable and silent night didn't fulfilled.

Dear Ali, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For any support FEEL FREE to contact with me directly Sincerely, Erdogan Sahin General Manager

all good

Customer review rating 5.0/5

Georgee Business - Confirmed reviews ALL

all good

Dear Giorgi C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Wonderful stay

TripAdvisor rating 4.0/5

Travelfreak206 Friends getaway - TripAdvisor review

We stayed here for 4 nights and had booked 3 rooms. The location was quiet and nice. It faced the river/ canal and had lovely views. Our room was on the 4th floor, room size was decent. The rooms were clean and well maintained. We had taken twin sharing beds , beds were very small and narrow. The only disappointing thing was pillows and mattress were too soft, I would have preferred slightly more firm pillows and mattress. Drinking water was provided amply. Breakfast spread was decent. They had 2 lovely restaurants, one down and other roof top but veg options were limited. Staff were courteous and helpful at all times. They had candy kept in a bowl on the reception. It is value for money.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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Other web-users rate our hotel

  • 289 reviews 9.7/10 Location
  • 286 reviews 8.5/10 Room
  • 386 reviews 9.1/10 Service
  • 10 reviews 9/10 WiFi
  • 141 reviews 9.2/10 Cleanliness
  • 125 reviews 8.1/10 Breakfast
  • 117 reviews 8.4/10 Food
  • 62 reviews 9/10 Vibe

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