Hotel Mercure Rouen Centre Cathedrale 4 stars

TripAdvisor rating 4.0/5 1,850 reviews
Hotel Mercure Rouen Centre Cathedrale
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+ 18 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000
rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :   METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodations

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

  • Max. number of persons: 2
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Suite with cathedral view, 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Thematic cuisine

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPRESSIONNISTE

Photo non contractuelle / Strictly non binding

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,464 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,850 reviews

Tres agreable

Customer review rating 4.3/5

C. N. Friends - 02/01/2020 Confirmed reviews ALL

Acceuil parfait Hotel tres agreable Personnel tres pro et sympa

Madame/Monsieur C., Quel plaisir de lire votre chaleureux commentaire ! Un grand merci d'avoir partagé vos impressions très positives concernant votre expérience au sein du Mercure Rouen Centre Cathédrale. C'est avec joie que je partage vos retours à l'ensemble de nos Ambassadeurs, qui sont une source de motivation au quotidien, nous nous ferons un plaisir de vous accueillir une nouvelle fois au sein de notre établissement. En vous souhaitant une agréable journée, Sincèrement, C.POMAREDE
Customer review rating 4.3/5

Christina C. Couples - 02/01/2020 Confirmed reviews ALL

Staying with you was a good experience apart from two things. The first being the terrible pop videos in the otherwise very nice public spaces and the second being the quality of the evening buffet - the plat du jour was OK but the salad etc on offer was really a disgrace for a hotel such as yours - in fact it seemed to be not much more than leftovers from breakfast which had seen better days. Having said that the staff were all extremely kind welcoming and helpful - the room was warm clean and everything worked and you had very good reading lights by the bed which is a rare thing these days and much appreciated.

Dear CHRISTINA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry if you did not enjoy th restauration department and we take your remarks into account in order to improve our services. We hope to see you again at the Mercure Rouen Centre Cathedrale. Have a nice day. Best regards. C.POMAREDE

X’Mas break @ Rouen

Customer review rating 4.3/5

Jean M. E. Families - 31/12/2019 Confirmed reviews ALL

Hôtel is nice, clean, very well located with Friendly staff, unfortunately had bad experiences with multiple mistakes with our booking, impossibly to use points from Accor website and finally no privilège room upgrade. Concerning the comfort in the room, unfortunately this room was over heated without possibility to open window.

DDear JEAN-MARC E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that you can not use your membership points but we need more explaination to know why you can not use it ? About the room, we are sorry if it was too hot, next time do not hesitate to contact de reception desk available 24/24h 7/7D to open the window fr you or to arrange the heater in the room. We hope to see you soon in our establishment. Best regards. Sincerely, C.POMAREDE

Nice place to stay in the centre of Rouen

Customer review rating 4.3/5

Sunnyp Solo - 31/12/2019 Confirmed reviews ALL

Room was spacious and clean, large window overlooking the cobble street and Normand-style old town buildings, nicely refurbished and welcoming bar/lounge/breakfast area in the main lobby even though I didn't get to use them. Receptionists were very welcoming/warm and friendly as well as efficient! Would recommend and will be back.

Dear CYRILLE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Very good stay in BORDEAUX!

Customer review rating 4.3/5

Ian C. Couples - 28/12/2019 Confirmed reviews ALL

The hotel is well located and easy to find. Parking is easy to access and is under the hotel. It’s worth paying the extra for the superior rooms which are larger and generally more comfortable. Only negative is the staff didn’t mention the express breakfast (8 euros for coffee and croissants) which we would have taken rather than go to an outside cafe. We will return and stay longer

Very nice room and breakfast

Customer review rating 4.3/5

C T. Families - 14/12/2019 Confirmed reviews ALL

It's all very good apart from two things. One is the synthetic quality of the bedding. It's obvious why you use this but many other hotels manage to make the beds feel less plastic. The mattress is superb, so why spoil it? I had to put a bath towel on the sheet to stop myself sweating. For the last three times I have stayed at the hotel I have had a lengthy checkout. Yesterday I was made to feel as though I had under-paid and when the result was (finally) arrived at the manager did not even apologise for keeping me waiting. I could understand perfectly what he was saying to his colleague about how I was being undercharged by 40 euro ( does he think I do not speak French?) - and this is the same man ( I recognise him, even if he chooses not to recognise me) with whom I have had similar sluggish checkout experiences. The hotel is lovely, the situation is perfect and the staff are great: but Reception Desk is slow. I shall return, of course, in a month or so, as there is no serious competition.

Would stay there again.

Customer review rating 4.3/5

Petra S. Couples - 05/12/2019 Confirmed reviews ALL

Overall great experience except for the beds. Did not sleep well on that bed, and pillows were hard. Everything else was great.

Very nice hotel in excellent location

Customer review rating 4.3/5

Juliette Business - 03/12/2019 Confirmed reviews ALL

My hotel room was clean, the hotel was perfectly situated, and the breakfast had more food than I could dream of eating for breakfast. Parking the car was nuts, but I'd stay there again.

OK stay

Customer review rating 4.3/5

Max Families - 03/12/2019 Confirmed reviews ALL

It was an OK stay. Reception staff are lovely - friendly, helpful and welcoming. Breakfast choice is ample and quality of food is good. Rooms/ hallways are in need of refurbishment. Our room wasn't cleaned as the cleaner showed us just at 5pm when we were back in the room. Our friends' room wasn't ready until 3.30pm despite the check-in time of 2pm. The hotel garage is clearly suitable for small cars only, as we could hardly squeeze through turns and driveways.

Dear Vetoshkin M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, C.POMAREDE

Stylish, very well positioned near the centre, splendid breakfast

Customer review rating 4.3/5

Paul J. R. L. Solo - 03/12/2019 Confirmed reviews ALL

Check in very friendly and efficient. Large bedroom. very clean en suite bathroom. Would have welcomed a newspaper in English - although a weekly copy of the New York Times was available. Quite a few English speaking guests. Welcomed the email in advance of my visit warning me of difficulties in accessing the hotel by car due to roadworks.

Enjoyable hotel stay

Customer review rating 4.3/5

Tmck Families - 25/11/2019 Confirmed reviews ALL

Very enjoyable stay. Room was comfortable, staff were fantastic!

Nice hotel, well located in down-town but with very difficult access by car

Customer review rating 4.3/5

Olivier Business - 25/11/2019 Confirmed reviews ALL

I spent only one night. The hotel was clean and nice, well located in the city. Breakfast buffet was very well furnished and diversified. The only drawback was the very difficult access to the hotel with a personal car

Pleasant and trouble-free

Customer review rating 4.3/5

Dominique L. Friends - 21/11/2019 Confirmed reviews ALL

Comfortable room and good service

Not so good

Customer review rating 4.3/5

Ian T. Business - 13/11/2019 Confirmed reviews ALL

Room cold heating turned to maximum no restaurant available as advised closed at weekend ordered Room service supposed to be Gourmet Chicken salad came as a dish of salad leaves 3 small baby tomatoes 3 slices of very small chicken sprinkle of grated cheese no dressing for 16 euros per salad not impressed with stay Accor platinum member

Dear Ian T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, C.POMAREDE

Comfortable

Customer review rating 4.3/5

Phil Business - 09/11/2019 Confirmed reviews ALL

I’ve stayed many times over the years and have always enjoyed my time even though my days in France are usually crazy busy. The staff have always been very helpful to me.

Dear Phillip joseph T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Next time we hope that we can give you the room 341 (your favorite :) ) We hope to see you again ! Have a nice day. Best regards. C.POMAREDE Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very good .

Customer review rating 4.3/5

Caro Solo - 07/11/2019 Confirmed reviews ALL

very clean ,staff very cordial.

Dear Carolyne A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Professional courteous and helpful

Customer review rating 4.3/5

John P. Couples - 03/11/2019 Confirmed reviews ALL

Professional courteous helpful

Dear john p., We thank you very much for this comment. We are glad to know that you enjoyed your stay and I will share your satisfaction with my staff as soon as possible. We hope to see you again at the Mercure Rouen Centre Cathedrale. Have a nice day. Best regards. C.POMAREDE

Review of stay at Mercure Rouen Centre Cathedrale Hotel

TripAdvisor rating 4.0/5

annkendall103 Couples - 01/11/2019 TripAdvisor review

Very happy with our stay. Comfortable room with view of cathedral tower over rooftops. Only had breakfast on one morning. This was fine but not wonderful - expensive too. Service at Reception efficient and helpful.

Thoroughly enjoyed our stay

Customer review rating 4.3/5

Patricia G. Families - 31/10/2019 Confirmed reviews ALL

Staff were friendly & helpful.Room was tastefully decorated & spacious.And food was delicious

Dear Patricia G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Be at the centre

TripAdvisor rating 4.0/5

keithr514 Couples - 31/10/2019 TripAdvisor review

This hotel is right in the centre of Rouen and once you have parked the car everything of note is within walking distance. The hotel is modern and comfortable and the staff friendly and helpful. Oh and the breakfast is excellent. We were there for a long weekend and thoroughly enjoyed our stay. Rouen is a beautiful city and after a day of walking, shopping and sightseeing the hotel provided the perfect resting place before we went out for dinner in one of the many very good restaurants that are close by. Finally returning for a very comfortable sleep.

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