Excellent location in old town. Nice breakfast. Spacious, clean room. Difficult to find hotel parking; instructions confusing; gave up. However, public parking same price, nearby

the hotel is very located and allows visitors to visit all of Rouen's main attractions as all of them are at an on foot distance. However, the hotel is poorly conserved and is now in desperate need of some upgrade. On top of this the hotel is terrible as far as cleaning goes. an important example is the amount of hair that can be fund in both the bathroom floor and shower. it is disgusting

An excellent short break in a hotel that lived up to expectations. Service was excellent and our room, 421, had a stunning view of the cathedral. Happy to recommend and would not hesitate to return. Parking the car at the hotel was not for the feint hearted! Please consider providing a non slip shower mat.

The staff were extremely helpful and the hotel is excellently located in the centre of Rouen. The only negative is the breakfast is expensive and there is a fab Boulangerie almost next door!

Lovely stay at the Mercure. Staff very friendly and helpful, booking restaurants for us. Hotel very clean and a great location for exploring Rouen. Breakfast well organised and very tasty. Will definitely be back!

See above

A lovely stay.

Super

This hotel is located in the pedestrian old part of Rouen 2 minutes walk away from the cathedral. Staff were friendly and very helpful. It was important to get information about the best way to access the hotel by car as a code is needed to lower the bollard in the pedestrian zone. The hotel kindly provided the information by email. However the car parking situation is less than perfect as there is no guarantee of getting a space in the underground hotel car park and that makes arriving by car a stressful experience. Our room had everything we needed but was a bit stark and bare for Mercure standards. Breakfast choice was excellent.

The hotel was fine, the room comfy and the view of the Cathedral and old town was lovely, but we used this hotel as a stop over and after an 8 hour drive we arrived in Rouen. The sat Nav wasn't very helpful and we ended up taking many wrong turns. When we did find the right place there were bollards up and we didn't know how to get through, a queue was building up behind so we had to reverse and drive off again and I telephoned the hotel. We got through the bollards on the next attempt and found the hotel, but I was told the car park was full and we would have to park on the public car park. We were very stressed by this time and considered carrying on driving but we were given directions to a car park and decided to stay. The directions were not easy to follow and we drove around and around again, eventually finding a car park. We then had to find the hotel carrying our luggage. It was around 10;30 before we were able to find somewhere that was still serving food and very late by the time we ate. So a relaxing last night of our holiday it wasn't. I don't usually book city centre hotels for these trips and I won't make the same mistake again. I think it was poor of the hotel website not to point out that there is only limited parking available. I had specifically asked for parking when booking.

The location is excellent, right at the cathedral. However, the room and bathroom weren’t very clean, windows were very dirty (which is a shame because our view was at the cathedral) and most of the staff weren’t very friendly (e.g. didn’t greet you when leaving or entering the hotel). Breakfast was fine and we had a pleasant stay after all.

Stayed in a suite with our family of four. Plenty of room and view looking on to the Cathedral. Underground parking made the arrival and departure easy. Staff very friendly and provided excellent ations for local restaurant s and bistros. Would highly recommend.

Very happy with our stay. Comfortable room with view of cathedral tower over rooftops. Only had breakfast on one morning. This was fine but not wonderful - expensive too. Service at Reception efficient and helpful.

This hotel is right in the centre of Rouen and once you have parked the car everything of note is within walking distance. The hotel is modern and comfortable and the staff friendly and helpful. Oh and the breakfast is excellent. We were there for a long weekend and thoroughly enjoyed our stay. Rouen is a beautiful city and after a day of walking, shopping and sightseeing the hotel provided the perfect resting place before we went out for dinner in one of the many very good restaurants that are close by. Finally returning for a very comfortable sleep.

Good room with a lot of space, but the designers of the room didn't allow me to read a book at the desk or making coffee without switching on the main light in the room. The food in the restaurant was delivered in CANs (Rouen was in the WAR zone during WW2, perhaps they forgot that the war ended already) without plates. If you want to park your car at the hotel be aware of the difficulties to reach the parking (impossible). Please also come with a small car (not more than 1,85m, sharp turns) and a car parking lot is not guaranteed (I count only +/-10 places and some German drivers toke 2 places for their car. In the morning nice breakfast and very helpful reception to solve the above mentioned issues.