Hotel Mercure Rouen Centre Cathedrale 4 stars

It's all very good apart from two things. One is the synthetic quality of the bedding. It's obvious why you use this but many other hotels manage to make the beds feel less plastic. The mattress is superb, so why spoil it? I had to put a bath towel on the sheet to stop myself sweating. For the last three times I have stayed at the hotel I have had a lengthy checkout. Yesterday I was made to feel as though I had under-paid and when the result was (finally) arrived at the manager did not even apologise for keeping me waiting. I could understand perfectly what he was saying to his colleague about how I was being undercharged by 40 euro ( does he think I do not speak French?) - and this is the same man ( I recognise him, even if he chooses not to recognise me) with whom I have had similar sluggish checkout experiences. The hotel is lovely, the situation is perfect and the staff are great: but Reception Desk is slow. I shall return, of course, in a month or so, as there is no serious competition.

Overall great experience except for the beds. Did not sleep well on that bed, and pillows were hard. Everything else was great.

My hotel room was clean, the hotel was perfectly situated, and the breakfast had more food than I could dream of eating for breakfast. Parking the car was nuts, but I'd stay there again.

It was an OK stay. Reception staff are lovely - friendly, helpful and welcoming. Breakfast choice is ample and quality of food is good. Rooms/ hallways are in need of refurbishment. Our room wasn't cleaned as the cleaner showed us just at 5pm when we were back in the room. Our friends' room wasn't ready until 3.30pm despite the check-in time of 2pm. The hotel garage is clearly suitable for small cars only, as we could hardly squeeze through turns and driveways.

Check in very friendly and efficient. Large bedroom. very clean en suite bathroom. Would have welcomed a newspaper in English - although a weekly copy of the New York Times was available. Quite a few English speaking guests. Welcomed the email in advance of my visit warning me of difficulties in accessing the hotel by car due to roadworks.

Very enjoyable stay. Room was comfortable, staff were fantastic!

I spent only one night. The hotel was clean and nice, well located in the city. Breakfast buffet was very well furnished and diversified. The only drawback was the very difficult access to the hotel with a personal car

Comfortable room and good service

Room cold heating turned to maximum no restaurant available as advised closed at weekend ordered Room service supposed to be Gourmet Chicken salad came as a dish of salad leaves 3 small baby tomatoes 3 slices of very small chicken sprinkle of grated cheese no dressing for 16 euros per salad not impressed with stay Accor platinum member

I’ve stayed many times over the years and have always enjoyed my time even though my days in France are usually crazy busy. The staff have always been very helpful to me.

very clean ,staff very cordial.

Professional courteous helpful

Very happy with our stay. Comfortable room with view of cathedral tower over rooftops. Only had breakfast on one morning. This was fine but not wonderful - expensive too. Service at Reception efficient and helpful.

Staff were friendly & helpful.Room was tastefully decorated & spacious.And food was delicious

This hotel is right in the centre of Rouen and once you have parked the car everything of note is within walking distance. The hotel is modern and comfortable and the staff friendly and helpful. Oh and the breakfast is excellent. We were there for a long weekend and thoroughly enjoyed our stay. Rouen is a beautiful city and after a day of walking, shopping and sightseeing the hotel provided the perfect resting place before we went out for dinner in one of the many very good restaurants that are close by. Finally returning for a very comfortable sleep.