Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating 4.3/5 5,674 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Hotel Mercure Rouen Centre Cathedrale
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service availablePaying

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000
rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :  METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodations

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

Accessible room
  • Max. number of persons: 2
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Thematic cuisine

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPRESSIONNISTE

Non contractual photo

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,674 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,879 reviews

Excellent in most categories — but breakfast poor

Customer review rating 4.3/5

R D. Families - 03/08/2020 Confirmed reviews ALL

Excellent check in desk person and staff: warm, efficient. Hotel ideally located, Beautiful room well equipped, good beds, slept very well. Only problem was the breakfast, which was scarcely of 2* hotel quality: poor cereal choice, no cooked breakfast option beyond boiled eggs, no bacon, ham of mediocre quality.

VERY CENTRAL

Customer review rating 4.3/5

Phil F. R. Couples - 27/07/2020 Confirmed reviews ALL

Nice hotel with efficient staff. Covid precautions very good. Underground parking a bit tricky to manoever . Room 512 nice and quiet but poor view.

A great hotel in the heart of Rouen City

TripAdvisor rating 4.0/5

jonathon_todd 26/07/2020 TripAdvisor review

Stayed in a suite with our family of four. Plenty of room and view looking on to the Cathedral. Underground parking made the arrival and departure easy. Staff very friendly and provided excellent ations for local restaurant s and bistros. Would highly recommend.

Good location, Nice city

Customer review rating 4.3/5

Manu Families - 24/07/2020 Confirmed reviews ALL

We booked it as a Quick stop on our way to the South. Nice city, clean hotel. Only breakfest was limited but I think that has to do with Corona.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location, with some perks.

Customer review rating 4.3/5

Curtis Couples - 06/07/2020 Confirmed reviews ALL

Hotel was nice, in great location in historical center of town, with parking (15 euros/night), and breakfast. We appreciated the sanitary and hygienic protocols in place due to COVID. We did not find the hotel particularly “luxurious.” Very modest room decor and furniture. Tea & coffee available in the room. We loved the proximity to the cathedral and hearing the bells all the time. The double-paned glass properly blocks street noise.

Excellent location

Customer review rating 4.3/5

Sophie F. Families - 06/07/2020 Confirmed reviews ALL

We chose this hotel as a stopover on a long journey. It is ideally situated in the heart of the town and not to difficult to find (with the help of the GPS). The underground parking was very handy. The staff very welcoming and the rooms clean and comfortable. Strict measures adhered to by everyone (staff and guests) re COVID-19, with hand sanitizer and masks everywhere you look!

Helpful staff

Customer review rating 4.3/5

Anonymous Couples - 04/07/2020 Confirmed reviews ALL

Hotel is centrally located and with an onsite underground parking. Everything was well organised for Covid19. Breakfast was adequate. The room was nice enough, the bed/mattress however was rather tired and lumpy - unusual for a Mercure.

Roomy and attractive

Customer review rating 4.3/5

Lt Couples - 19/03/2020 Confirmed reviews ALL

We enjoyed the space in our room, unusual for France at this price. In our experience. The room and hotel are quite attractive, with a bright and modern aesthetic. The bed was not uncomfortable, but a bit too firm with too few, too flat pillows for our taste. The show was was pretty great, but the only toiletries provided were a small bar of said and a very nice liquid soap/shampoo in the shower. Staff was helpful. We thought we’d be able to walk from the train station, but it was a bit longer and more complicated than we wanted to endure. We got a taxi for a bit of 7 euros each way. Proximity to restaurants, shops, the cathedral, and the Musée de beaux artes was fantastic. We are happy we chose this hotel for our two day stay in Rouen!

good location, unless you need to use the car park

Customer review rating 4.3/5

Peter E. Couples - 14/03/2020 Confirmed reviews ALL

the price reflects the excellent situation. Good room and service

Great location, right in city centre!

Customer review rating 4.3/5

Paul T. Couples - 02/03/2020 Confirmed reviews ALL

Great stay and great location, right in the centre of town. We chose to park in their underground car park, and the instructions to it were provided by the hotel and we found it first time. The car park is very narrow, we have quite a big car, whilst it was difficult to manoeuvre the car in the car park, we managed to find a space and no damage was made to the car or building! The staff upgraded our room because the day we arrived was my wife's 50th birthday, which was a lovely touch. All the sites were within easy walking distance of the hotel and so were the restaurants. I wouldn't hesitate to stay here again.

Friendly people but loudy room

Customer review rating 4.3/5

Shana Business - 28/02/2020 Confirmed reviews ALL

Reception was very friendly, breakfast was good. - point: I had a lot of noise from outside (streetside + rain)

Great location

Customer review rating 4.3/5

Chris Couples - 24/02/2020 Confirmed reviews ALL

A lovely hotel with considerate staff. Great location as well.

Good stay

Customer review rating 4.3/5

Mario Business - 13/02/2020 Confirmed reviews ALL

Personnel very friendly and helpfully, food was nice and tasty, my room was cold the first day even though I set the thermostat to warm. The first night felt cold but the second one was better, I guess the air conditioner system takes times to get the right temperature. Also air conditioner is a little bit noise. The hotel car parking is stressful specially if you drive a SUV. On the other hand, hotel facilities are clean and a nice presentation is accomplished. The room is quiet and bed very comfortable. Should be a good idea that your smart TV on the room can cast your laptop or mobile to use it as a projector to work with your job (e.g presentations) or be able to provide a HDMI cable in reception at request. Also, when you open your room should be a light to see where you have to insert your room card or at least using a fluorescence lines to specify were you have to insert the card as it is dark and you can not see anything. In my personal opinion, the dark blue colour paint in the rooms aisles looks cheap, sad and dark and in my case did not provide a relaxing atmosphere.

Great service, nice room and very friendly staff.

Customer review rating 4.3/5

Kiran S. Business - 11/02/2020 Confirmed reviews ALL

I stayed for about 2.5 weeks for work and had a great experience. Rooms were modern, clean and suitably equiped. The staff were very friendly and always willing to share information.

Worse Parking From Accor Hotels

Customer review rating 4.3/5

André C. Couples - 04/02/2020 Confirmed reviews ALL

This hotel has the worse garage I have ever seen. With very narrow entrance, I’ve damaged all the wheels from my car!

Highly attentive staff, well run hotel, smart and clean. Excellent location also

Customer review rating 4.3/5

David A. K. Couples - 24/01/2020 Confirmed reviews ALL

It was our first wedding anniversary, and we had used Mercure in Exeter for our wedding reception and then we used Mercure in Rouen for a quick anniversary weekend away. There were the usual French protests and pickets in Rouen the week before with bad images on social media, but the hotel assured us this was normal all over France at this time, and generally for the last years every Saturday there is a protest. While we were there we saw nothing remotely like a picket, protest, or anything that we had seen on Social Media, so we can trust the advice of the hotel. There is parking under the hotel, there is a bar where breakfast and bar snacks (room service) can be taken. The staff were wonderful, they spoke to us slowly in French rather than English as they realised we were trying to learn the language, and they put a sign on our door to say happy anniversary. The room service is typically regional French as you get with most Mercure, and a bit on the expensive side, but then Mercure pride themselves on fine dining, for instance in their Dijon Hotel where they have what we would call in Britain a high-end a la carte restaurant, but is normal in France. There is no restaurant in this particular Mercure hotel, but that is irrelevant. You can have proper pre-dinner drinks in the lovely bar area, where they have an extensive library of French language novels for you to browse, and then walk out the door where there are many restaurants in the vicinity - particularly in Bartholemew square which is four minutes walk away. The town is lovely and medieval, and we would particularly recommend the Bovary restaurant for lunch which is less than five minutes walk from the hotel. Thank you Mercure for a lovely weekend.

Tres agreable

Customer review rating 4.3/5

C. N. Friends - 02/01/2020 Confirmed reviews ALL

Acceuil parfait Hotel tres agreable Personnel tres pro et sympa

Madame/Monsieur C., Quel plaisir de lire votre chaleureux commentaire ! Un grand merci d'avoir partagé vos impressions très positives concernant votre expérience au sein du Mercure Rouen Centre Cathédrale. C'est avec joie que je partage vos retours à l'ensemble de nos Ambassadeurs, qui sont une source de motivation au quotidien, nous nous ferons un plaisir de vous accueillir une nouvelle fois au sein de notre établissement. En vous souhaitant une agréable journée, Sincèrement, C.POMAREDE
Customer review rating 4.3/5

Christina C. Couples - 02/01/2020 Confirmed reviews ALL

Staying with you was a good experience apart from two things. The first being the terrible pop videos in the otherwise very nice public spaces and the second being the quality of the evening buffet - the plat du jour was OK but the salad etc on offer was really a disgrace for a hotel such as yours - in fact it seemed to be not much more than leftovers from breakfast which had seen better days. Having said that the staff were all extremely kind welcoming and helpful - the room was warm clean and everything worked and you had very good reading lights by the bed which is a rare thing these days and much appreciated.

Dear CHRISTINA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry if you did not enjoy th restauration department and we take your remarks into account in order to improve our services. We hope to see you again at the Mercure Rouen Centre Cathedrale. Have a nice day. Best regards. C.POMAREDE

X’Mas break @ Rouen

Customer review rating 4.3/5

Jean M. E. Families - 31/12/2019 Confirmed reviews ALL

Hôtel is nice, clean, very well located with Friendly staff, unfortunately had bad experiences with multiple mistakes with our booking, impossibly to use points from Accor website and finally no privilège room upgrade. Concerning the comfort in the room, unfortunately this room was over heated without possibility to open window.

DDear JEAN-MARC E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that you can not use your membership points but we need more explaination to know why you can not use it ? About the room, we are sorry if it was too hot, next time do not hesitate to contact de reception desk available 24/24h 7/7D to open the window fr you or to arrange the heater in the room. We hope to see you soon in our establishment. Best regards. Sincerely, C.POMAREDE

Nice place to stay in the centre of Rouen

Customer review rating 4.3/5

Sunnyp Solo - 31/12/2019 Confirmed reviews ALL

Room was spacious and clean, large window overlooking the cobble street and Normand-style old town buildings, nicely refurbished and welcoming bar/lounge/breakfast area in the main lobby even though I didn't get to use them. Receptionists were very welcoming/warm and friendly as well as efficient! Would recommend and will be back.

Dear CYRILLE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rouen