Hotel Mercure Rouen Centre Cathedrale 4 stars

TripAdvisor rating 4.0/5 1,830 reviews
Hotel Mercure Rouen Centre Cathedrale
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Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000
rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :   METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodations

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

  • Max. number of persons: 2
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Suite with cathedral view, 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPRESSIONNISTE

Photo non contractuelle / Strictly non binding

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,338 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,830 reviews

Enjoyable hotel stay

Customer review rating 4.3/5

Tmck Families - 25/11/2019 Confirmed reviews ALL

Very enjoyable stay. Room was comfortable, staff were fantastic!

Nice hotel, well located in down-town but with very difficult access by car

Customer review rating 4.3/5

Olivier Business - 25/11/2019 Confirmed reviews ALL

I spent only one night. The hotel was clean and nice, well located in the city. Breakfast buffet was very well furnished and diversified. The only drawback was the very difficult access to the hotel with a personal car

Pleasant and trouble-free

Customer review rating 4.3/5

Dominique L. Friends - 21/11/2019 Confirmed reviews ALL

Comfortable room and good service

Not so good

Customer review rating 4.3/5

Ian T. Business - 13/11/2019 Confirmed reviews ALL

Room cold heating turned to maximum no restaurant available as advised closed at weekend ordered Room service supposed to be Gourmet Chicken salad came as a dish of salad leaves 3 small baby tomatoes 3 slices of very small chicken sprinkle of grated cheese no dressing for 16 euros per salad not impressed with stay Accor platinum member

Dear Ian T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, C.POMAREDE

Comfortable

Customer review rating 4.3/5

Phil Business - 09/11/2019 Confirmed reviews ALL

I’ve stayed many times over the years and have always enjoyed my time even though my days in France are usually crazy busy. The staff have always been very helpful to me.

Dear Phillip joseph T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Next time we hope that we can give you the room 341 (your favorite :) ) We hope to see you again ! Have a nice day. Best regards. C.POMAREDE Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very good .

Customer review rating 4.3/5

Caro Solo - 07/11/2019 Confirmed reviews ALL

very clean ,staff very cordial.

Dear Carolyne A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Professional courteous and helpful

Customer review rating 4.3/5

John P. Couples - 03/11/2019 Confirmed reviews ALL

Professional courteous helpful

Dear john p., We thank you very much for this comment. We are glad to know that you enjoyed your stay and I will share your satisfaction with my staff as soon as possible. We hope to see you again at the Mercure Rouen Centre Cathedrale. Have a nice day. Best regards. C.POMAREDE

Review of stay at Mercure Rouen Centre Cathedrale Hotel

TripAdvisor rating 4.0/5

annkendall103 Couples - 01/11/2019 TripAdvisor review

Very happy with our stay. Comfortable room with view of cathedral tower over rooftops. Only had breakfast on one morning. This was fine but not wonderful - expensive too. Service at Reception efficient and helpful.

Thoroughly enjoyed our stay

Customer review rating 4.3/5

Patricia G. Families - 31/10/2019 Confirmed reviews ALL

Staff were friendly & helpful.Room was tastefully decorated & spacious.And food was delicious

Dear Patricia G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Be at the centre

TripAdvisor rating 4.0/5

keithr514 Couples - 31/10/2019 TripAdvisor review

This hotel is right in the centre of Rouen and once you have parked the car everything of note is within walking distance. The hotel is modern and comfortable and the staff friendly and helpful. Oh and the breakfast is excellent. We were there for a long weekend and thoroughly enjoyed our stay. Rouen is a beautiful city and after a day of walking, shopping and sightseeing the hotel provided the perfect resting place before we went out for dinner in one of the many very good restaurants that are close by. Finally returning for a very comfortable sleep.

Excellent service in a historique center

Customer review rating 4.3/5

Jeanne M. Couples - 30/10/2019 Confirmed reviews ALL

From checkin to checkout every detail was tended to, provided by a personable staff. The environment was clean and relaxing.

Dear Jeanne M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Easy comfort in centre of Rouen

Customer review rating 4.3/5

Jonathan Couples - 29/10/2019 Confirmed reviews ALL

Very easy to walk out of the front door and reach all Rouen attractions on foot within minutes. Hotel also quite secluded in pedestrian area so very little traffic noise. Very well appointed bedroom and bright bathroom.

Dear Guest, We would like to thank you for this comment. It is a pleasure to read that you had a good stay in the Mercure Rouen Centre Cathedrale. We hope to see you soon in our establishment. Best regards. C.POMAREDE

What we expected.

Customer review rating 4.3/5

Richard G. Families - 29/10/2019 Confirmed reviews ALL

An overnight stop so difficult to judge. Room was as we expected. Reception was friendly.

Dear Richard G., We would like to thank you for sharing your experience at Mercure Rouen Centre Cathedrale. We are pleased to read you enjoyed your stay and noticed our friendly staff. It would be a pleasure to welcome you again, Best regards, C.POMAREDE

Extremely nice stay

Customer review rating 4.3/5

Jean-philippe M. Solo - 29/10/2019 Confirmed reviews ALL

In line with my expectations about this hotel

Dear Jean-Philippe M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Staff was very helpful and friendly

Customer review rating 4.3/5

Deborah H. Families - 27/10/2019 Confirmed reviews ALL

We were greeted by helpful, friendly staff who allowed us to have our room a little early. They also helped us with our questions about visiting the city.

Dear Guest, What a pleasure to read your kind comment! Thank you very much for sharing your thoughts regarding your stay at the Mercure Rouen Centre Cathédrale, and I am delighted to read your experience with us was enjoyable. I will share your positive feedbacks with all of our Ambassadors. Do not hesitate to contact us again to organize your very next journey with us! Wishing you a wonderful day, Sincerely, C.POMAREDE

Mr

Customer review rating 4.3/5

R A. E. Couples - 26/10/2019 Confirmed reviews ALL

A very enjoyable short stay. Good pre visit information, comfortable bed in a room with view of cathedral. Good bathroom with uncomplicated shower. Coffee making facility, although we did not make use of it. Excellent breakfast bar, which offered all you could possibly want. We appreciated the city map and entry code sent in advance, but once in to the pedestrian area, the sat nav was not accurate enough and a more detailed map of the last 200 metres or so would have been useful, as would signs indicating the route to the hotel. This would help as some streets were blocked with unloading vehicles. Very polite and helpful reception staff at all times.

Dear Rodney E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.Pomarede

Finally a nice resting place, but parking issues and food delivered at your table in cans!

TripAdvisor rating 4.0/5

IgnaceClarysse Business - 24/10/2019 TripAdvisor review

Good room with a lot of space, but the designers of the room didn't allow me to read a book at the desk or making coffee without switching on the main light in the room. The food in the restaurant was delivered in CANs (Rouen was in the WAR zone during WW2, perhaps they forgot that the war ended already) without plates. If you want to park your car at the hotel be aware of the difficulties to reach the parking (impossible). Please also come with a small car (not more than 1,85m, sharp turns) and a car parking lot is not guaranteed (I count only +/-10 places and some German drivers toke 2 places for their car. In the morning nice breakfast and very helpful reception to solve the above mentioned issues.

Dear Guest, Thank you very much for your comment on Tripadvisor. We are sorry if you did not enjoy your stay.Regarding the hotel access, we know it can be difficult and we are sorry about that, we are in the pedestrian city center and we can not have an other access. For your information our underground parking have 48places. We are sorry if you have not appreciated our restauration system by Weck. We do not use cans but dishes in jars. The staff and I wish you a very nice day. Best regards. C.POMAREDE

Great location and great service

Customer review rating 4.3/5

Teresa R. Couples - 22/10/2019 Confirmed reviews ALL

Staff was very helpful and accommodating. Breakfast met expectations. High marks for cleanliness. Quiet location. All sights in easy walking distance. We loved the cathedral view! Finding the hotel even with GPS was a challenge and an adventure. We would stay again.

Good stay in city center

Customer review rating 4.3/5

Yan Families - 21/10/2019 Confirmed reviews ALL

Overall is good except driving to arrive during the weekend event

Quick and efficient check I

Customer review rating 4.3/5

A L. Solo - 20/10/2019 Confirmed reviews ALL

Efficient check in, clean and comfortable room, good breakfast

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