Hotel Mercure Rouen Centre Cathedrale 4 stars

We loved being able to walk to many interesting sites and museums, and to good restaurants. The staff were very helpful, printing out our health pass, agreeing to a late checkout, and answering numerous questions. We would stay here again. In addition we asked for a blanket, which not only was delivered in a timely manner, the bed was also made up and the room cleaned.

The hotel was fine, the room comfy and the view of the Cathedral and old town was lovely, but we used this hotel as a stop over and after an 8 hour drive we arrived in Rouen. The sat Nav wasn't very helpful and we ended up taking many wrong turns. When we did find the right place there were bollards up and we didn't know how to get through, a queue was building up behind so we had to reverse and drive off again and I telephoned the hotel. We got through the bollards on the next attempt and found the hotel, but I was told the car park was full and we would have to park on the public car park. We were very stressed by this time and considered carrying on driving but we were given directions to a car park and decided to stay. The directions were not easy to follow and we drove around and around again, eventually finding a car park. We then had to find the hotel carrying our luggage. It was around 10;30 before we were able to find somewhere that was still serving food and very late by the time we ate. So a relaxing last night of our holiday it wasn't. I don't usually book city centre hotels for these trips and I won't make the same mistake again. I think it was poor of the hotel website not to point out that there is only limited parking available. I had specifically asked for parking when booking.

Staff pleasant and helpful, great location, comfortable room and excellent breakfast

Nice Hotel and room. Good breakfast selection. Access to Parking garage difficult had to park and pay at parking elsewhere

Only stayed 1 night for light show and to look at architecture, which was great ,only thing that didn't like was the price for a sm bottle of beer at hotel bar €7.50 where as paint is €7 pression but wasn't available at our time , but overall great experience.

Short visit, but all good, and view of Cathedral. Breakfast good. Safety excellent re Covid.

Very poor shower, parking expensive and difficult to locate, non-descript room, no international TV news, understaffing delays at check-in

Efficient, clean, excellent breakfast

v helpful as we changed rooms

Amazing location, right in the centre of Rouen, by the cathedral. Our room was brilliantly set up for our small children in bunk beds as well as our bed. Nice bathroom too. Having parking on site was excellent too.

Great location Parking is a big plus Room was adequate COVID measures at breakfast were over the top and unnecessary compared to other hotels and restaurants

RAS

The front of house people were charming

The location is excellent, right at the cathedral. However, the room and bathroom weren’t very clean, windows were very dirty (which is a shame because our view was at the cathedral) and most of the staff weren’t very friendly (e.g. didn’t greet you when leaving or entering the hotel). Breakfast was fine and we had a pleasant stay after all.

Stayed in a suite with our family of four. Plenty of room and view looking on to the Cathedral. Underground parking made the arrival and departure easy. Staff very friendly and provided excellent ations for local restaurant s and bistros. Would highly recommend.