Hotel Mercure Rouen Centre Cathedrale 4 stars

We chose this hotel as a stopover on a long journey. It is ideally situated in the heart of the town and not to difficult to find (with the help of the GPS). The underground parking was very handy. The staff very welcoming and the rooms clean and comfortable. Strict measures adhered to by everyone (staff and guests) re COVID-19, with hand sanitizer and masks everywhere you look!

Hotel is centrally located and with an onsite underground parking. Everything was well organised for Covid19. Breakfast was adequate. The room was nice enough, the bed/mattress however was rather tired and lumpy - unusual for a Mercure.

We enjoyed the space in our room, unusual for France at this price. In our experience. The room and hotel are quite attractive, with a bright and modern aesthetic. The bed was not uncomfortable, but a bit too firm with too few, too flat pillows for our taste. The show was was pretty great, but the only toiletries provided were a small bar of said and a very nice liquid soap/shampoo in the shower. Staff was helpful. We thought we’d be able to walk from the train station, but it was a bit longer and more complicated than we wanted to endure. We got a taxi for a bit of 7 euros each way. Proximity to restaurants, shops, the cathedral, and the Musée de beaux artes was fantastic. We are happy we chose this hotel for our two day stay in Rouen!

the price reflects the excellent situation. Good room and service

Great stay and great location, right in the centre of town. We chose to park in their underground car park, and the instructions to it were provided by the hotel and we found it first time. The car park is very narrow, we have quite a big car, whilst it was difficult to manoeuvre the car in the car park, we managed to find a space and no damage was made to the car or building! The staff upgraded our room because the day we arrived was my wife's 50th birthday, which was a lovely touch. All the sites were within easy walking distance of the hotel and so were the restaurants. I wouldn't hesitate to stay here again.

Reception was very friendly, breakfast was good. - point: I had a lot of noise from outside (streetside + rain)

A lovely hotel with considerate staff. Great location as well.

Personnel very friendly and helpfully, food was nice and tasty, my room was cold the first day even though I set the thermostat to warm. The first night felt cold but the second one was better, I guess the air conditioner system takes times to get the right temperature. Also air conditioner is a little bit noise. The hotel car parking is stressful specially if you drive a SUV. On the other hand, hotel facilities are clean and a nice presentation is accomplished. The room is quiet and bed very comfortable. Should be a good idea that your smart TV on the room can cast your laptop or mobile to use it as a projector to work with your job (e.g presentations) or be able to provide a HDMI cable in reception at request. Also, when you open your room should be a light to see where you have to insert your room card or at least using a fluorescence lines to specify were you have to insert the card as it is dark and you can not see anything. In my personal opinion, the dark blue colour paint in the rooms aisles looks cheap, sad and dark and in my case did not provide a relaxing atmosphere.

I stayed for about 2.5 weeks for work and had a great experience. Rooms were modern, clean and suitably equiped. The staff were very friendly and always willing to share information.

This hotel has the worse garage I have ever seen. With very narrow entrance, I’ve damaged all the wheels from my car!

It was our first wedding anniversary, and we had used Mercure in Exeter for our wedding reception and then we used Mercure in Rouen for a quick anniversary weekend away. There were the usual French protests and pickets in Rouen the week before with bad images on social media, but the hotel assured us this was normal all over France at this time, and generally for the last years every Saturday there is a protest. While we were there we saw nothing remotely like a picket, protest, or anything that we had seen on Social Media, so we can trust the advice of the hotel. There is parking under the hotel, there is a bar where breakfast and bar snacks (room service) can be taken. The staff were wonderful, they spoke to us slowly in French rather than English as they realised we were trying to learn the language, and they put a sign on our door to say happy anniversary. The room service is typically regional French as you get with most Mercure, and a bit on the expensive side, but then Mercure pride themselves on fine dining, for instance in their Dijon Hotel where they have what we would call in Britain a high-end a la carte restaurant, but is normal in France. There is no restaurant in this particular Mercure hotel, but that is irrelevant. You can have proper pre-dinner drinks in the lovely bar area, where they have an extensive library of French language novels for you to browse, and then walk out the door where there are many restaurants in the vicinity - particularly in Bartholemew square which is four minutes walk away. The town is lovely and medieval, and we would particularly recommend the Bovary restaurant for lunch which is less than five minutes walk from the hotel. Thank you Mercure for a lovely weekend.

Acceuil parfait Hotel tres agreable Personnel tres pro et sympa

Staying with you was a good experience apart from two things. The first being the terrible pop videos in the otherwise very nice public spaces and the second being the quality of the evening buffet - the plat du jour was OK but the salad etc on offer was really a disgrace for a hotel such as yours - in fact it seemed to be not much more than leftovers from breakfast which had seen better days. Having said that the staff were all extremely kind welcoming and helpful - the room was warm clean and everything worked and you had very good reading lights by the bed which is a rare thing these days and much appreciated.

Hôtel is nice, clean, very well located with Friendly staff, unfortunately had bad experiences with multiple mistakes with our booking, impossibly to use points from Accor website and finally no privilège room upgrade. Concerning the comfort in the room, unfortunately this room was over heated without possibility to open window.

Room was spacious and clean, large window overlooking the cobble street and Normand-style old town buildings, nicely refurbished and welcoming bar/lounge/breakfast area in the main lobby even though I didn't get to use them. Receptionists were very welcoming/warm and friendly as well as efficient! Would recommend and will be back.