Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating 4.3/5 5,582 reviews
Hotel Mercure Rouen Centre Cathedrale
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Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service available
Information message

Dear customers, we are closed from March 27 to May 15, 2020 due to Covid 19

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000
rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :  METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodations

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

  • Max. number of persons: 2
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Thematic cuisine

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPRESSIONNISTE

Non contractual photo

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,582 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,862 reviews

Roomy and attractive

Customer review rating 4.3/5

Lt Couples - 19/03/2020 Confirmed reviews ALL

We enjoyed the space in our room, unusual for France at this price. In our experience. The room and hotel are quite attractive, with a bright and modern aesthetic. The bed was not uncomfortable, but a bit too firm with too few, too flat pillows for our taste. The show was was pretty great, but the only toiletries provided were a small bar of said and a very nice liquid soap/shampoo in the shower. Staff was helpful. We thought we’d be able to walk from the train station, but it was a bit longer and more complicated than we wanted to endure. We got a taxi for a bit of 7 euros each way. Proximity to restaurants, shops, the cathedral, and the Musée de beaux artes was fantastic. We are happy we chose this hotel for our two day stay in Rouen!

good location, unless you need to use the car park

Customer review rating 4.3/5

Peter E. Couples - 14/03/2020 Confirmed reviews ALL

the price reflects the excellent situation. Good room and service

Great location, right in city centre!

Customer review rating 4.3/5

Paul T. Couples - 02/03/2020 Confirmed reviews ALL

Great stay and great location, right in the centre of town. We chose to park in their underground car park, and the instructions to it were provided by the hotel and we found it first time. The car park is very narrow, we have quite a big car, whilst it was difficult to manoeuvre the car in the car park, we managed to find a space and no damage was made to the car or building! The staff upgraded our room because the day we arrived was my wife's 50th birthday, which was a lovely touch. All the sites were within easy walking distance of the hotel and so were the restaurants. I wouldn't hesitate to stay here again.

Friendly people but loudy room

Customer review rating 4.3/5

Shana Business - 28/02/2020 Confirmed reviews ALL

Reception was very friendly, breakfast was good. - point: I had a lot of noise from outside (streetside + rain)

Great location

Customer review rating 4.3/5

Chris Couples - 24/02/2020 Confirmed reviews ALL

A lovely hotel with considerate staff. Great location as well.

Good stay

Customer review rating 4.3/5

Mario Business - 13/02/2020 Confirmed reviews ALL

Personnel very friendly and helpfully, food was nice and tasty, my room was cold the first day even though I set the thermostat to warm. The first night felt cold but the second one was better, I guess the air conditioner system takes times to get the right temperature. Also air conditioner is a little bit noise. The hotel car parking is stressful specially if you drive a SUV. On the other hand, hotel facilities are clean and a nice presentation is accomplished. The room is quiet and bed very comfortable. Should be a good idea that your smart TV on the room can cast your laptop or mobile to use it as a projector to work with your job (e.g presentations) or be able to provide a HDMI cable in reception at request. Also, when you open your room should be a light to see where you have to insert your room card or at least using a fluorescence lines to specify were you have to insert the card as it is dark and you can not see anything. In my personal opinion, the dark blue colour paint in the rooms aisles looks cheap, sad and dark and in my case did not provide a relaxing atmosphere.

Great service, nice room and very friendly staff.

Customer review rating 4.3/5

Kiran S. Business - 11/02/2020 Confirmed reviews ALL

I stayed for about 2.5 weeks for work and had a great experience. Rooms were modern, clean and suitably equiped. The staff were very friendly and always willing to share information.

Worse Parking From Accor Hotels

Customer review rating 4.3/5

André C. Couples - 04/02/2020 Confirmed reviews ALL

This hotel has the worse garage I have ever seen. With very narrow entrance, I’ve damaged all the wheels from my car!

Highly attentive staff, well run hotel, smart and clean. Excellent location also

Customer review rating 4.3/5

David A. K. Couples - 24/01/2020 Confirmed reviews ALL

It was our first wedding anniversary, and we had used Mercure in Exeter for our wedding reception and then we used Mercure in Rouen for a quick anniversary weekend away. There were the usual French protests and pickets in Rouen the week before with bad images on social media, but the hotel assured us this was normal all over France at this time, and generally for the last years every Saturday there is a protest. While we were there we saw nothing remotely like a picket, protest, or anything that we had seen on Social Media, so we can trust the advice of the hotel. There is parking under the hotel, there is a bar where breakfast and bar snacks (room service) can be taken. The staff were wonderful, they spoke to us slowly in French rather than English as they realised we were trying to learn the language, and they put a sign on our door to say happy anniversary. The room service is typically regional French as you get with most Mercure, and a bit on the expensive side, but then Mercure pride themselves on fine dining, for instance in their Dijon Hotel where they have what we would call in Britain a high-end a la carte restaurant, but is normal in France. There is no restaurant in this particular Mercure hotel, but that is irrelevant. You can have proper pre-dinner drinks in the lovely bar area, where they have an extensive library of French language novels for you to browse, and then walk out the door where there are many restaurants in the vicinity - particularly in Bartholemew square which is four minutes walk away. The town is lovely and medieval, and we would particularly recommend the Bovary restaurant for lunch which is less than five minutes walk from the hotel. Thank you Mercure for a lovely weekend.

Tres agreable

Customer review rating 4.3/5

C. N. Friends - 02/01/2020 Confirmed reviews ALL

Acceuil parfait Hotel tres agreable Personnel tres pro et sympa

Madame/Monsieur C., Quel plaisir de lire votre chaleureux commentaire ! Un grand merci d'avoir partagé vos impressions très positives concernant votre expérience au sein du Mercure Rouen Centre Cathédrale. C'est avec joie que je partage vos retours à l'ensemble de nos Ambassadeurs, qui sont une source de motivation au quotidien, nous nous ferons un plaisir de vous accueillir une nouvelle fois au sein de notre établissement. En vous souhaitant une agréable journée, Sincèrement, C.POMAREDE
Customer review rating 4.3/5

Christina C. Couples - 02/01/2020 Confirmed reviews ALL

Staying with you was a good experience apart from two things. The first being the terrible pop videos in the otherwise very nice public spaces and the second being the quality of the evening buffet - the plat du jour was OK but the salad etc on offer was really a disgrace for a hotel such as yours - in fact it seemed to be not much more than leftovers from breakfast which had seen better days. Having said that the staff were all extremely kind welcoming and helpful - the room was warm clean and everything worked and you had very good reading lights by the bed which is a rare thing these days and much appreciated.

Dear CHRISTINA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry if you did not enjoy th restauration department and we take your remarks into account in order to improve our services. We hope to see you again at the Mercure Rouen Centre Cathedrale. Have a nice day. Best regards. C.POMAREDE

X’Mas break @ Rouen

Customer review rating 4.3/5

Jean M. E. Families - 31/12/2019 Confirmed reviews ALL

Hôtel is nice, clean, very well located with Friendly staff, unfortunately had bad experiences with multiple mistakes with our booking, impossibly to use points from Accor website and finally no privilège room upgrade. Concerning the comfort in the room, unfortunately this room was over heated without possibility to open window.

DDear JEAN-MARC E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that you can not use your membership points but we need more explaination to know why you can not use it ? About the room, we are sorry if it was too hot, next time do not hesitate to contact de reception desk available 24/24h 7/7D to open the window fr you or to arrange the heater in the room. We hope to see you soon in our establishment. Best regards. Sincerely, C.POMAREDE

Nice place to stay in the centre of Rouen

Customer review rating 4.3/5

Sunnyp Solo - 31/12/2019 Confirmed reviews ALL

Room was spacious and clean, large window overlooking the cobble street and Normand-style old town buildings, nicely refurbished and welcoming bar/lounge/breakfast area in the main lobby even though I didn't get to use them. Receptionists were very welcoming/warm and friendly as well as efficient! Would recommend and will be back.

Dear CYRILLE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Very good stay in BORDEAUX!

Customer review rating 4.3/5

Ian C. Couples - 28/12/2019 Confirmed reviews ALL

The hotel is well located and easy to find. Parking is easy to access and is under the hotel. It’s worth paying the extra for the superior rooms which are larger and generally more comfortable. Only negative is the staff didn’t mention the express breakfast (8 euros for coffee and croissants) which we would have taken rather than go to an outside cafe. We will return and stay longer

Very nice room and breakfast

Customer review rating 4.3/5

C T. Families - 14/12/2019 Confirmed reviews ALL

It's all very good apart from two things. One is the synthetic quality of the bedding. It's obvious why you use this but many other hotels manage to make the beds feel less plastic. The mattress is superb, so why spoil it? I had to put a bath towel on the sheet to stop myself sweating. For the last three times I have stayed at the hotel I have had a lengthy checkout. Yesterday I was made to feel as though I had under-paid and when the result was (finally) arrived at the manager did not even apologise for keeping me waiting. I could understand perfectly what he was saying to his colleague about how I was being undercharged by 40 euro ( does he think I do not speak French?) - and this is the same man ( I recognise him, even if he chooses not to recognise me) with whom I have had similar sluggish checkout experiences. The hotel is lovely, the situation is perfect and the staff are great: but Reception Desk is slow. I shall return, of course, in a month or so, as there is no serious competition.

Would stay there again.

Customer review rating 4.3/5

Petra S. Couples - 05/12/2019 Confirmed reviews ALL

Overall great experience except for the beds. Did not sleep well on that bed, and pillows were hard. Everything else was great.

Very nice hotel in excellent location

Customer review rating 4.3/5

Juliette Business - 03/12/2019 Confirmed reviews ALL

My hotel room was clean, the hotel was perfectly situated, and the breakfast had more food than I could dream of eating for breakfast. Parking the car was nuts, but I'd stay there again.

OK stay

Customer review rating 4.3/5

Max Families - 03/12/2019 Confirmed reviews ALL

It was an OK stay. Reception staff are lovely - friendly, helpful and welcoming. Breakfast choice is ample and quality of food is good. Rooms/ hallways are in need of refurbishment. Our room wasn't cleaned as the cleaner showed us just at 5pm when we were back in the room. Our friends' room wasn't ready until 3.30pm despite the check-in time of 2pm. The hotel garage is clearly suitable for small cars only, as we could hardly squeeze through turns and driveways.

Dear Vetoshkin M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, C.POMAREDE

Stylish, very well positioned near the centre, splendid breakfast

Customer review rating 4.3/5

Paul J. R. L. Solo - 03/12/2019 Confirmed reviews ALL

Check in very friendly and efficient. Large bedroom. very clean en suite bathroom. Would have welcomed a newspaper in English - although a weekly copy of the New York Times was available. Quite a few English speaking guests. Welcomed the email in advance of my visit warning me of difficulties in accessing the hotel by car due to roadworks.

Enjoyable hotel stay

Customer review rating 4.3/5

Tmck Families - 25/11/2019 Confirmed reviews ALL

Very enjoyable stay. Room was comfortable, staff were fantastic!

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