Hotel Mercure Rouen Centre Cathedrale 4 stars

Personnel very friendly and helpfully, food was nice and tasty, my room was cold the first day even though I set the thermostat to warm. The first night felt cold but the second one was better, I guess the air conditioner system takes times to get the right temperature. Also air conditioner is a little bit noise. The hotel car parking is stressful specially if you drive a SUV. On the other hand, hotel facilities are clean and a nice presentation is accomplished. The room is quiet and bed very comfortable. Should be a good idea that your smart TV on the room can cast your laptop or mobile to use it as a projector to work with your job (e.g presentations) or be able to provide a HDMI cable in reception at request. Also, when you open your room should be a light to see where you have to insert your room card or at least using a fluorescence lines to specify were you have to insert the card as it is dark and you can not see anything. In my personal opinion, the dark blue colour paint in the rooms aisles looks cheap, sad and dark and in my case did not provide a relaxing atmosphere.

I stayed for about 2.5 weeks for work and had a great experience. Rooms were modern, clean and suitably equiped. The staff were very friendly and always willing to share information.

This hotel has the worse garage I have ever seen. With very narrow entrance, I’ve damaged all the wheels from my car!

It was our first wedding anniversary, and we had used Mercure in Exeter for our wedding reception and then we used Mercure in Rouen for a quick anniversary weekend away. There were the usual French protests and pickets in Rouen the week before with bad images on social media, but the hotel assured us this was normal all over France at this time, and generally for the last years every Saturday there is a protest. While we were there we saw nothing remotely like a picket, protest, or anything that we had seen on Social Media, so we can trust the advice of the hotel. There is parking under the hotel, there is a bar where breakfast and bar snacks (room service) can be taken. The staff were wonderful, they spoke to us slowly in French rather than English as they realised we were trying to learn the language, and they put a sign on our door to say happy anniversary. The room service is typically regional French as you get with most Mercure, and a bit on the expensive side, but then Mercure pride themselves on fine dining, for instance in their Dijon Hotel where they have what we would call in Britain a high-end a la carte restaurant, but is normal in France. There is no restaurant in this particular Mercure hotel, but that is irrelevant. You can have proper pre-dinner drinks in the lovely bar area, where they have an extensive library of French language novels for you to browse, and then walk out the door where there are many restaurants in the vicinity - particularly in Bartholemew square which is four minutes walk away. The town is lovely and medieval, and we would particularly recommend the Bovary restaurant for lunch which is less than five minutes walk from the hotel. Thank you Mercure for a lovely weekend.

Acceuil parfait Hotel tres agreable Personnel tres pro et sympa

Staying with you was a good experience apart from two things. The first being the terrible pop videos in the otherwise very nice public spaces and the second being the quality of the evening buffet - the plat du jour was OK but the salad etc on offer was really a disgrace for a hotel such as yours - in fact it seemed to be not much more than leftovers from breakfast which had seen better days. Having said that the staff were all extremely kind welcoming and helpful - the room was warm clean and everything worked and you had very good reading lights by the bed which is a rare thing these days and much appreciated.

Hôtel is nice, clean, very well located with Friendly staff, unfortunately had bad experiences with multiple mistakes with our booking, impossibly to use points from Accor website and finally no privilège room upgrade. Concerning the comfort in the room, unfortunately this room was over heated without possibility to open window.

Room was spacious and clean, large window overlooking the cobble street and Normand-style old town buildings, nicely refurbished and welcoming bar/lounge/breakfast area in the main lobby even though I didn't get to use them. Receptionists were very welcoming/warm and friendly as well as efficient! Would recommend and will be back.

The hotel is well located and easy to find. Parking is easy to access and is under the hotel. It’s worth paying the extra for the superior rooms which are larger and generally more comfortable. Only negative is the staff didn’t mention the express breakfast (8 euros for coffee and croissants) which we would have taken rather than go to an outside cafe. We will return and stay longer

It's all very good apart from two things. One is the synthetic quality of the bedding. It's obvious why you use this but many other hotels manage to make the beds feel less plastic. The mattress is superb, so why spoil it? I had to put a bath towel on the sheet to stop myself sweating. For the last three times I have stayed at the hotel I have had a lengthy checkout. Yesterday I was made to feel as though I had under-paid and when the result was (finally) arrived at the manager did not even apologise for keeping me waiting. I could understand perfectly what he was saying to his colleague about how I was being undercharged by 40 euro ( does he think I do not speak French?) - and this is the same man ( I recognise him, even if he chooses not to recognise me) with whom I have had similar sluggish checkout experiences. The hotel is lovely, the situation is perfect and the staff are great: but Reception Desk is slow. I shall return, of course, in a month or so, as there is no serious competition.

Overall great experience except for the beds. Did not sleep well on that bed, and pillows were hard. Everything else was great.

My hotel room was clean, the hotel was perfectly situated, and the breakfast had more food than I could dream of eating for breakfast. Parking the car was nuts, but I'd stay there again.

It was an OK stay. Reception staff are lovely - friendly, helpful and welcoming. Breakfast choice is ample and quality of food is good. Rooms/ hallways are in need of refurbishment. Our room wasn't cleaned as the cleaner showed us just at 5pm when we were back in the room. Our friends' room wasn't ready until 3.30pm despite the check-in time of 2pm. The hotel garage is clearly suitable for small cars only, as we could hardly squeeze through turns and driveways.

Check in very friendly and efficient. Large bedroom. very clean en suite bathroom. Would have welcomed a newspaper in English - although a weekly copy of the New York Times was available. Quite a few English speaking guests. Welcomed the email in advance of my visit warning me of difficulties in accessing the hotel by car due to roadworks.

Very enjoyable stay. Room was comfortable, staff were fantastic!