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Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating 4.3/5 6,122 reviews

ALLSAFE approved hotel

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Hotel Mercure Rouen Centre Cathedrale
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+ 9 Services

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service available Paying

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000 rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :  METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodation(s)

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

Accessible room
  • Max. number of persons: 2
  • Views: City View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Views: City View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Other cooking style

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

L'IMPRESSIONNISTE

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,122 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,909 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Weĺl located

Customer review rating 2.5/5

Simone Families - 31/05/2021 Confirmed reviews ALL

The hotel is very well located near the cathedral. The hotel is okish. The rooms are ok, beds and the staff is ok.

Dear ZULEMA S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Directeur

Excellent location

Customer review rating 5.0/5

Deb Solo - 17/05/2021 Confirmed reviews ALL

Very nice installations, great location in the city center right next to the Notre Dame cathedral and staff was always helpful and friendly. Breakfast was also quite good.

Dear Guest P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE General Manager

Excellent given the circumstances

Customer review rating 4.5/5

Virginia M. Couples - 03/05/2021 Confirmed reviews ALL

Excellent parking a bit complicated and entering the street but that is to be expected. Room excellent

Dear M. C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Great stay!

Customer review rating 4.5/5

Natasia B. Families - 26/03/2021 Confirmed reviews ALL

The overall stay was great. The receptionist was very welcoming and polite and check-in was quick and easy. The bed was really comfortable, the suite was spacious and amenities were ok. The only negative thing I would have to point out is maybe the room looks a little old fashioned. There were some broken lights, marks and tears on the walls, the paint on the wall was off in some areas so this room needs a little refreshing and maybe modernizing a little. The breakfast was served at the time requested and was extremely delicious.

Dear NATASIA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Well located, good stay.

Customer review rating 5.0/5

Marc D. Business - 24/01/2021 Confirmed reviews ALL

A convenient clean and friendly hotel right in the centre of Rouen.

Customer review rating 3.5/5

Dominique V. Solo - 29/12/2020 Confirmed reviews ALL

Fast check-in. Excellent location near the cathedral and in the middle of the city center. Room was clean, quiet, view on small court with building. Breakfast very good.

Pleasant stay

Customer review rating 3.5/5

Sheelagh W. Business - 18/12/2020 Confirmed reviews ALL

The hotel is set in the heart of Rouen near the beautiful cathedral. Our room had everything we needed and was very clean. We felt Covid precautions were good and taken seriously. A pleasant stay with helpful friendly staff but beds so very hard. We did not sleep well.

A great hotel in the heart of Rouen City

TripAdvisor rating 5.0/5

jonathon_todd 26/07/2020 TripAdvisor review

Stayed in a suite with our family of four. Plenty of room and view looking on to the Cathedral. Underground parking made the arrival and departure easy. Staff very friendly and provided excellent ations for local restaurant s and bistros. Would highly recommend.

Review of stay at Mercure Rouen Centre Cathedrale Hotel

TripAdvisor rating 4.0/5

annkendall103 Couples - 01/11/2019 TripAdvisor review

Very happy with our stay. Comfortable room with view of cathedral tower over rooftops. Only had breakfast on one morning. This was fine but not wonderful - expensive too. Service at Reception efficient and helpful.

Be at the centre

TripAdvisor rating 5.0/5

keithr514 Couples - 31/10/2019 TripAdvisor review

This hotel is right in the centre of Rouen and once you have parked the car everything of note is within walking distance. The hotel is modern and comfortable and the staff friendly and helpful. Oh and the breakfast is excellent. We were there for a long weekend and thoroughly enjoyed our stay. Rouen is a beautiful city and after a day of walking, shopping and sightseeing the hotel provided the perfect resting place before we went out for dinner in one of the many very good restaurants that are close by. Finally returning for a very comfortable sleep.

Finally a nice resting place, but parking issues and food delivered at your table in cans!

TripAdvisor rating 2.0/5

IgnaceClarysse Business - 24/10/2019 TripAdvisor review

Good room with a lot of space, but the designers of the room didn't allow me to read a book at the desk or making coffee without switching on the main light in the room. The food in the restaurant was delivered in CANs (Rouen was in the WAR zone during WW2, perhaps they forgot that the war ended already) without plates. If you want to park your car at the hotel be aware of the difficulties to reach the parking (impossible). Please also come with a small car (not more than 1,85m, sharp turns) and a car parking lot is not guaranteed (I count only +/-10 places and some German drivers toke 2 places for their car. In the morning nice breakfast and very helpful reception to solve the above mentioned issues.

Dear Guest, Thank you very much for your comment on Tripadvisor. We are sorry if you did not enjoy your stay.Regarding the hotel access, we know it can be difficult and we are sorry about that, we are in the pedestrian city center and we can not have an other access. For your information our underground parking have 48places. We are sorry if you have not appreciated our restauration system by Weck. We do not use cans but dishes in jars. The staff and I wish you a very nice day. Best regards. C.POMAREDE

Wonderful Rouen

TripAdvisor rating 5.0/5

Peter M Couples - 11/08/2019 TripAdvisor review

Another peaceful night in this city centre hotel in Rouen. Within walking distance of the Cathedral and plenty of restaurants to choose from. A wonderful breakfast buffet. The Hotel has secure underground parking in the heart of the old city.

Located very convenietly near the Rouen Cathedral

TripAdvisor rating 4.0/5

Leo S Couples - 08/08/2019 TripAdvisor review

Loaction could not be better for visiting Rouen: we went a couple of times to our room for a short rest. Rooms are good Mercure quality: quiet, practical, but a bit dated. Staff is very friendly and helpful. We would certainly come back if we want to visit Rouen again.

Two night vacation

TripAdvisor rating 5.0/5

Jbdcl Couples - 21/04/2019 TripAdvisor review

Excellent in all respects. Staff friendly and helpful, rooms comfortable and clean and of course location second to none in Rouen. Superb! Underground parking is a little on the tight side for large vehicles but it is still a blessing to have. Thoroughly enjoyable stay.

Dear Guest, Thank you very much for your nice comment, We are glad to read your satisfaction about our hotel, our services and our friendly and helpful team. Your comment will be share as soon as possible with all our staff. As you mentionned our location is great to visit Rouen, in the historical and pedestrian city center, close to every attraction. As you said, our parking needs to be managed quietly but at least you can let your car in a secure place and visit the city by foot, We would be happy to welcome you again in Normandy, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

great location

TripAdvisor rating 5.0/5

Meander53189933333 Family - 05/01/2019 TripAdvisor review

very center of rouen.very nice hotelvery complete breakfastparking underneath the hotel not easy to move in with a normal to big caronly a couple steps away from the cathedrali do recommand this hotel

Dear Guest, You took the time to write this wonderful and detailed comment and we would like to thank you for that, We would be happy to see you again in Rouen Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

great location and service

TripAdvisor rating 5.0/5

16Nathan Family - 15/11/2018 TripAdvisor review

Perfect location to see the Cathedral, as only a minutes walk from it. The rooms were clean and tidy. The breakfast buffet had a very good variety of options. It was also good for us as the hotel provided high chairs and travel cot, which was good for our 7 month old baby.

Dear Nathan, We would like to thank you for your nice comment, Your satisfaction about our location, our hotel and our services will be shared as soon as possible with our team. We would love to welcome you and your family again, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

The experience was blighted by the problems of access.

TripAdvisor rating 3.0/5

davidbloomfield Couples - 01/10/2018 TripAdvisor review

The hotel was difficult to find and the car parking was extremely tight and also difficult. It was howeverRight in the centre by the Cathedral and the "old parts" were to hand. The rooms were fine but with little aspect.

Dear David, We would like to thank you for your comment, As you mentioned our hotel has a great location to visit and enjoy Rouen but not to come by car. Aware of this, our team sends by email to our guests a map, but depending on which website you made your reservations, we do not have the email address and we are sincerely sorry about that. We hope to welcome you again, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale

Dissapointing

TripAdvisor rating 3.0/5

Jeannette M Couples - 29/09/2018 TripAdvisor review

After an hour trying to find the hotel as it was in a new pedestrian zone we called the hotel to give us guidelines. Reception staff were helpful on the phone and eventually found the hotel and carpark. I had booked a comfort room and as I sat down on the bed it was like sitting on a park bench the most uncomfortably hard bed I have ever come across certainly not worth the extra cost. Sink in the bathroom was new but the bath and shower were worn and needed updating. We had stayed in a Mercure 3 days before and did not find any fault while we were there

Dear Janmorley, Thank you for taking the time to share your comment, We are sincerely sorry to read your experience did not meet all your expectation, As you mentionned our hotel is located in a pedestrian and historical zone, which is great to visit by foot and enjoy Rouen but not to come by car. Aware of this, our team sends by email to our guests a map, but depending on which website you made your reservations, we do not have the email address and we are sincerely sorry about that. Our bedding has been completely changed during the hotel renovation in 2016, then equipped with toppers in order to improve our guests comfort. We are sincerely sorry that it was too hard for you and you couldn't rest as much as you wanted. Please note that our team at the reception is available 24/24 hours should you need anything such as a second topper, We hope to welcome you again, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

Beautiful hotel near arouen Cathedral

TripAdvisor rating 5.0/5

N5087CQelizabeths Couples - 19/09/2018 TripAdvisor review

The Hotel Mercure is conveniently located in the old part of the city very close to the cathedral. The room is beautifully decorated and well equipped. The front desk staff are friendly and helpful. When the electricity in our room stopped working because of our damaged plug adapter, the hotel technician quickly diagnosed the problem and even lent us another adapter to use during our stay. Also we received an email warning us about the marathon happening in Rouen during our stay with detailed instructions on hours that roads would be closed as well as alternate parking information. This was a huge help to us in planning our visit.

Dear Elizabeth, You took the time to write about your stay in our hotel, and we would like to thank you for that, It is a real pleasure to read your satisfaction about our hotel, our services and our staff, who will be glad to read your appreciation on their job as they strive to satisfy you and to continuously improve the quality of our services. We look forward to welcome you again in Rouen, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

Nice hotel, scary parking

TripAdvisor rating 5.0/5

valeriecL4219NG Family - 24/07/2018 TripAdvisor review

This is a modern, clean hotel right next to the Rouen cathedral. Breakfast was very good with an amazing variety of baked goods. The parking garage is downright frightening. The spaces are tiny and the drive in is narrow. The hotel was also hard to find because it is in a pedestrian area. We had a three-person room which came with a queen-sized bed and a set of bunk beds. There was plenty of room and the bathroom was spacious.

Dear Valerie, We would like to thank you for taking the time to share your experience, It is a pleasure to read you enjoyed our breakfast, our hotel and our family rooms, As you mentioned our hotel can be hard to find by car because it is located in a pedestrian area, next to the famous cathedral. We are sincerely sorry about that and we added as many road signs as we were allowed to in order to facilitate your arrival to the hotel. For your next stay, we advise you to enter "Rue des Arsins" in your satnav. We would be happy to welcome you again, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

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