Information message

Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating 4.3/5 6,457 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Hotel Mercure Rouen Centre Cathedrale
See on a map
+ 17 Services

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service available Paying

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000 rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :  METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodation(s)

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Other cooking style

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

L'IMPRESSIONNISTE

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,457 reviews

TripAdvisor Rating 4.0/5

1,927 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

TripAdvisor rating 4.0/5

Gerry55 20/09/2021 TripAdvisor review

This hotel is located in the pedestrian old part of Rouen 2 minutes walk away from the cathedral. Staff were friendly and very helpful. It was important to get information about the best way to access the hotel by car as a code is needed to lower the bollard in the pedestrian zone. The hotel kindly provided the information by email. However the car parking situation is less than perfect as there is no guarantee of getting a space in the underground hotel car park and that makes arriving by car a stressful experience. Our room had everything we needed but was a bit stark and bare for Mercure standards. Breakfast choice was excellent.

Excellent location

Customer review rating 4.5/5

Geraldine H. Couples - 18/09/2021 Confirmed reviews ALL

We booked this hotel because of it’s location right in the heart of the old town beside the cathedral. That did not disappoint. Staff were very welcoming and helpful. Foyer is bright and spacious to relax in. Decor of upstairs area (navy blue walls) and bedroom was too functional and stark for my taste. Felt a bit claustrophobic. Breakfast choice was superb. As with a recent reviewer, I would want to flag up the challenge of arriving here by car and using the car park. You will require an access code to get past the bollards in the pedestrian zone. HOWEVER unlike the previous reviewer, the hotel was excellent at providing maps and access advice along with the necessary code you email all prior to arrival. I recommend putting Rue Des Arsins as a SatNav point, as the hotel suggests. Our SatNav took us directly there and the hotel’s email directions were perfect after that. The car park is steep and narrow but manageable. Perhaps I am making a big thing of this but my husband and I are now in our 65+years and things like finding the hotel car park can become stressful experiences. I would strongly suggest to the hotel management that they find some way of guaranteeing a space in their car park because I sympathise greatly with the previous reviewer who had to find an alternative car park. Very stressful.

Dear Geraldine Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thanks for Charles at reception desk, and so sorry for parking acces Sincerely, Christophe POMAREDE Directeur

Lovely hotel and staff very helpful

Customer review rating 5.0/5

Martin A. M. Couples - 18/09/2021 Confirmed reviews ALL

Hotel was very beautifully set in Rouen and nothing was too much trouble for any of the staff. I must mention Paula on Reception who stayed on the phone and guided us to the car park which was not easy for her as I didn't speak any French. Paula was a excellent in ensuring that we made the correct turns and arrived safely at the Car Park, our special thanks to Paula for going way beyond what was needed/

Dear MARTIN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team, and specially Paula. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Just what anyone needs

Customer review rating 5.0/5

John P. Couples - 17/09/2021 Confirmed reviews ALL

The hotel is located right in the middle of the old town, so we abandoned the car - no bad thing, as hotel parking cannot be reserved and we left the car in the public car park. We arrived a day early and the hotel found us a standard room which was fine. For the 2nd night the 5th floor Privilege Room with a bigger bed, huge balcony and great city views was superb. We would love to return.

Dear JOHN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Pomarede Directeur

Great location

Customer review rating 5.0/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

Enjoyed everything being in walking distance of the hotel and proximity to the old town and sights.

Dear TREVOR W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Very helpful staff, great location

Customer review rating 5.0/5

Ruth Couples - 17/09/2021 Confirmed reviews ALL

We loved being able to walk to many interesting sites and museums, and to good restaurants. The staff were very helpful, printing out our health pass, agreeing to a late checkout, and answering numerous questions. We would stay here again. In addition we asked for a blanket, which not only was delivered in a timely manner, the bed was also made up and the room cleaned.

Dear RUTH K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

CITY CENTRE HOTELS

TripAdvisor rating 4.0/5

pamduffy 16/09/2021 TripAdvisor review

The hotel was fine, the room comfy and the view of the Cathedral and old town was lovely, but we used this hotel as a stop over and after an 8 hour drive we arrived in Rouen. The sat Nav wasn't very helpful and we ended up taking many wrong turns. When we did find the right place there were bollards up and we didn't know how to get through, a queue was building up behind so we had to reverse and drive off again and I telephoned the hotel. We got through the bollards on the next attempt and found the hotel, but I was told the car park was full and we would have to park on the public car park. We were very stressed by this time and considered carrying on driving but we were given directions to a car park and decided to stay. The directions were not easy to follow and we drove around and around again, eventually finding a car park. We then had to find the hotel carrying our luggage. It was around 10;30 before we were able to find somewhere that was still serving food and very late by the time we ate. So a relaxing last night of our holiday it wasn't. I don't usually book city centre hotels for these trips and I won't make the same mistake again. I think it was poor of the hotel website not to point out that there is only limited parking available. I had specifically asked for parking when booking.

Customer review rating 4.5/5

Anonymous Couples - 15/09/2021 Confirmed reviews ALL

Staff pleasant and helpful, great location, comfortable room and excellent breakfast

Dear GARY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Lovely Hotel

Customer review rating 4.0/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

Nice Hotel and room. Good breakfast selection. Access to Parking garage difficult had to park and pay at parking elsewhere

Found hotel easy with satnav , we had a number provided at booking to punch into a bollard that drops down in rd all worked ok , parking is in a tight ish basement next door to hotel all good, room was lovely and breakfast great.

Customer review rating 4.5/5

Michael S. Couples - 12/09/2021 Confirmed reviews ALL

Only stayed 1 night for light show and to look at architecture, which was great ,only thing that didn't like was the price for a sm bottle of beer at hotel bar €7.50 where as paint is €7 pression but wasn't available at our time , but overall great experience.

Well located

Customer review rating 4.5/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

Short visit, but all good, and view of Cathedral. Breakfast good. Safety excellent re Covid.

Dear ELSPETH Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Director

Well located but poor value

Customer review rating 2.5/5

M T. Couples - 10/09/2021 Confirmed reviews ALL

Very poor shower, parking expensive and difficult to locate, non-descript room, no international TV news, understaffing delays at check-in

Dear MICHAEL T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Director

Efficient, clean, excellent breakfast

Customer review rating 4.5/5

Stephen Business - 10/09/2021 Confirmed reviews ALL

Efficient, clean, excellent breakfast

Dear Stephen Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

great location

Customer review rating 3.5/5

Caroline Couples - 01/09/2021 Confirmed reviews ALL

v helpful as we changed rooms

Dear Guest C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Excellent location, helpful staff, great room

Customer review rating 5.0/5

Anna Families - 01/09/2021 Confirmed reviews ALL

Amazing location, right in the centre of Rouen, by the cathedral. Our room was brilliantly set up for our small children in bunk beds as well as our bed. Nice bathroom too. Having parking on site was excellent too.

Dear Guest W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Well located

Customer review rating 4.0/5

Tom Families - 27/08/2021 Confirmed reviews ALL

Great location Parking is a big plus Room was adequate COVID measures at breakfast were over the top and unnecessary compared to other hotels and restaurants

Dear Guest W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

RAS

Customer review rating 4.0/5

Paul R. Solo - 24/08/2021 Confirmed reviews ALL

RAS

Dear Guest R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Great location

Customer review rating 5.0/5

Peter M. Families - 23/08/2021 Confirmed reviews ALL

The front of house people were charming

Dear Guest M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Saved by the location

TripAdvisor rating 3.0/5

ElisabethOdJ Family - 16/07/2021 TripAdvisor review

The location is excellent, right at the cathedral. However, the room and bathroom weren’t very clean, windows were very dirty (which is a shame because our view was at the cathedral) and most of the staff weren’t very friendly (e.g. didn’t greet you when leaving or entering the hotel). Breakfast was fine and we had a pleasant stay after all.

A great hotel in the heart of Rouen City

TripAdvisor rating 5.0/5

jonathon_todd 26/07/2020 TripAdvisor review

Stayed in a suite with our family of four. Plenty of room and view looking on to the Cathedral. Underground parking made the arrival and departure easy. Staff very friendly and provided excellent ations for local restaurant s and bistros. Would highly recommend.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rouen