Hotel Mercure Rouen Centre Cathedrale 4 stars

Name: Hotel Mercure Rouen Centre Cathedrale - ALL
Address: 7 rue Croix de Fer, Parking - Rue des Arsins, ROUEN, 76000, France
Telephone: +33235526952
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 2,137 reviews

7 rue Croix de Fer, Parking - Rue des Arsins, 76000 ROUEN, France

Description

Hotel Mercure Rouen Centre Cathedrale

Hotel for travellers looking for local and authentic experiences

Dynamism and cultural richness. Rouen is an essential getaway in Normandy. In the heart of the historic district, in a chic and relaxed atmosphere, discover the secrets of the City of a Hundred Spires.

Nicolas CIMETIERE, Hotel Manager

Located in the center of Rouen near the train station, the fully renovated 4-star Mercure Rouen Centre Cathédrale hotel welcomes you to the heart of Normandy and the Seine Valley. Ideal for relaxing with the family or for cultural or business trips, the h otel is located in the peace and quiet of a pedestrian area, at the foot of Rouen Cathedral. It is close to a number of major tourist sites: the Historial Jeanne d'Arc, the Beaux Arts museum and even Panorama XXL, a unique location in France.

At the foot of the Rouen Cathedral and a short walk from the main tourist and mediaeval sites in the city centre, this Mercure hotel is an ideal starting point for visiting the Beaux-Arts Museum, the "Gros-Horloge" and Joan of Arc's stake.

Hotel extras

Located in the historic quarter of Rouen
Bar, Kitchen Lounge and room service
Fitness room
Undercover private car park (not bookable, paying)
Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Room

Classic Room with 1 double bed

2 persons

Bedding 1 x Double bed(s)
Views: Courtyard View or City View
Accessible room

Room

Classic Room with twin beds

2 persons

Bedding 1 x Twin bed(s)
Views: Courtyard View

Room

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

2 persons

Bedding 1 x Double bed(s)
Views: City View
Most of the accommodation: Balcony
Accessible room

Room

Classic Room with 1 double bed and 1 double sofa bed

4 persons

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or Courtyard View

Room

Classic Room with 1 double bed and 1 single sofa bed

3 persons

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: Courtyard View

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer, Parking - Rue des Arsins
76000 ROUEN
France

GPS:49.441372, 1.095359

+33 2 35 52 69 52

+33 2 35 89 41 46

Railway station
Bus stop
Helipad/aerodrome

PLACE DE LA CALENDE

Bus stop

Access: 200 m / 0.13 mi

PALAIS DE JUSTICE

Railway station

Access: 200 m / 0.13 mi

HOTEL DE VILLE

Bus stop

Access: 400 m / 0.25 mi

ROUEN RIVE DROITE

Railway station

Access: 1.5 km / 0.94 mi

BOOS

Helipad/aerodrome

Access: 10 km / 6.25 mi

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar

CUISINE LOUNGE

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Our guest reviews

Elevators, Location, Helpful Staff.

POLLYANNA57 Couples - 6/6/2023 TripAdvisor review

Fantastic Reception Staff went to a lot of effort to get us a room, last minute. We have ACCOR Membership and had already stayed in 2 excellent Mercure Hotels in France and recommend Mercure highly. After allocating us the last possible room they then fussed about trying to get us a better 1, and did. Excellent benefits in the Loyalty Membership. This hotel is in a good location, next door to Notre Dame de Rouen, and the Square. The wonderful Petit Train Stop is in front too. There were interesting Fashion Retail Shops along the street. Eateries and Bars nearby. There are 2 Elevators. Parking underground, which we didn’t use. Commendable Enviro efforts. Loved filling up glass bottles in the Lobby from the Cold water dispenser. Also appreciated the Shoe Cleaning Machine. My Suede boots took a battering out and about but a good brushing kept them clean and respectable. Some rooms are in the old half-timbered section. We appreciated the big opening picture windows, amazing views, including Notre Dame and the Bells. There was Air-conditioning too. The Housekeeping Staff were excellent and numerous. Everywhere was spotless, Rooms done fast and fuss free. If we only needed a fresh towel or whatever it was taken care of immediately with a smile. We didn’t have the optional Breakfast, but lovely big area had plenty of guests enjoying. This Hotel is surrounded by the true Rouen. Old and beautiful.

uncomfortable room

Anonymous Couples - 6/2/2023 Confirmed reviews ALL

Dirty windows (which we wanted specially to see the Cathedral) that could not be opened - stuffy could not breathe - noisy people in room above - asked for new room but no other suites available - manager who helped was rude - 'I already told you' was his reply to me - unacceptable as I was making an effort to speak French and didn't understand

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

Room was extremely hot, when asked the desk said they don’t turn the AC on this early in the year.

Robert Couples - 5/31/2023 Confirmed reviews ALL

Terrible. That’s how I would describe it. Over 200 euros a night to lay awake in a sweltering room with no A/C . I would like a refund. Not kidding.

Dear guests, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The air conditioning in the hotel was turned on on 05/29/2023. Until now, we had days of 23-25 degrees and very cool nights of 10 degrees which did not justify turning on the air conditioning. The conditions have indeed changed over this long weekend where you came from 27-28/06/23 and I of course regret your dissatisfaction. Concerned about the customer, we also try in connection with the carbon footprint to pay attention to our polluting energies not to turn on the air conditioning too early. The time that the maintenance company intervenes to change the engines from hot to cold. our apologies for this inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

Nice well located hotel

Anthony Couples - 5/27/2023 Confirmed reviews ALL

Stayed just one night on way from Dieppe to Tours. Hotel was very nice, clean, quiet - would happily return for longer.

Dear customer, Thank you for your return following your stay at the Mercure Rouen Center Cathédrale hotel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Looking forward to welcoming you again, please accept our sincere greetings. Mirela Reception

"Well located", "Good stay"

Anonymous Families - 5/26/2023 Confirmed reviews ALL

Vey nice room and experience.

Dear clients, Thank you for taking the time to share your opinion following your stay at the Mercure Hôtel Cathédrale. What a great review! Thank you so much ! Your satisfaction, the fight of our entire team daily. See you soon ! Reception- Léa

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