Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating (ALL Rating) 4.6/5 1,889 reviews

Best price
guarantee
Hotel Mercure Rouen Centre Cathedrale - Image 1
Hotel Mercure Rouen Centre Cathedrale - Image 2
Hotel Mercure Rouen Centre Cathedrale - Image 3
Hotel Mercure Rouen Centre Cathedrale - Image 4
7 rue Croix de Fer, Parking - Rue des Arsins, 76000 ROUEN, France

Description

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

For even greater peace and quiet, choose a room overlooking the courtyard with twin beds (each a meter wide) and bathtub. You'll love the Impressionist-inspired decor.

  • Views:

    Courtyard View

Max. number of persons
2

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Twin bed(s)
  • Views: Courtyard View
See availabilities

Treat yourself to our Privilege Room with view of the cathedral from the shared terrace or balcony. You will enjoy the Nespresso machine, shower room equipped with Nuxe products, and other extra perks.

  • Views:

    City View

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience this comfortable room with a sofa bed. The room can accommodate up to 3 adults, or 2 adults and 2 children. Marvel at its cozy atmosphere with a decor inspired by the impressionists.

  • Views:

    City View or Courtyard View

Max. number of persons
4

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience this comfortable room with a sofa bed. The room can accommodate up to 3 adults, or 2 adults and 1 child. Marvel at its cozy atmosphere with décor inspired by impressionism.

  • Views:

    Courtyard View

Max. number of persons
3

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Give in to a temptation and savor a unique moment in this spacious Suite with cathedral views, which can accommodate up to 4 people. Enjoy the lounge area and the other touches of luxury, including Ambilight flat screen TV, mini bar and separate toilets.

  • Views:

    Historic side view

Max. number of persons
4

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer, Parking - Rue des Arsins
76000 ROUEN
France

GPS:49.441372, 1.095359

Telephone
Fax +33 2 35 89 41 46
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 125 rooms
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • 125 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Equipements for children

  • Bottle Warmer

Well-being

FITNESS

  • On site

Sports and leisure

Skating rink

  • Nearby

Bowling

  • Nearby

Bodybuilding equipment/Gym

  • On site

Boat excursions

  • Nearby

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.85 m / 6.07 ft

  • Parking pricing: 20.00 € 20 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service

Accessibility

  • Elevators

CUISINE LOUNGE

Photo out of - CUISINE LOUNGE

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Cooking style
Other cooking style
Capacity
50
Accessibility
Accessible service
7 rue Croix de Fer, Parking - Rue des Arsins, 76000 Rouen, France
Telephone +33 2 35 52 69 36
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Vegetarian menu

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine Cave and Saveurs wines and marvel at our varied menu.

Start the day with a sumptuous buffet breakfast served in our restaurant from 6.30am, including a wide range of delicious choices and, in particular, oven-baked apples. Or if you prefer, you can opt for a continental breakfast to enjoy in your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,889 reviews

Customer review rating 5.0/5

Kathleen H. Couples - Confirmed reviews ALL

Dear Client, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the room and breakfast, as well as the assistance provided by our staff, particularly Abdel. Your feedback is greatly appreciated. Sincerely, Réception- Léa Hôtel Mercure Rouen Centre Cathédrale

Customer review rating 4.5/5

Ally S. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Lidia B. Families - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your feedback following your family stay with us. We are pleased to hear that you appreciated the warm welcome from our team, as well as the cleanliness of the linen and the in-room amenities. We sincerely regret that certain aspects of your arrival caused inconvenience, particularly regarding access to the hotel. We understand how frustrating this must have been, especially when travelling with children late at night. Please accept our apologies for the difficulties encountered. We have also taken note of your comments regarding the condition of our facilities, as guest feedback is valuable in helping us identify areas for improvement. We hope to have the opportunity to welcome you back to the Mercure Rouen Centre Cathédrale and provide you with a more enjoyable experience. Kind regards, Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 3.5/5

Paul B. Families - Confirmed reviews ALL

Dear guests, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and your stay comfortable overall. We sincerely regret that your arrival experience and certain aspects of your stay did not meet your expectations. We understand the importance of a smooth check-in and clear communication, and we are sorry for the inconvenience caused. Your comments have been taken into consideration as we continue to improve the quality of our service. We hope to have the opportunity to welcome you back to Rouen and provide you with a more seamless experience. Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 1.0/5

Ross A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. I am sorry to read that your stay did not meet your expectations. Regarding the cathedral view, I would like to clarify that the suite you booked does offer a beautiful, unobstructed view of Rouen Cathedral when stepping out onto its terrace. We regret if this was not immediately apparent to you, as the view is indeed one of the highlights of this accommodation. Regarding the furniture, I would like to clarify that we do not source our furniture from IKEA. We work with approved professional suppliers who provide fire-retardant furniture that complies with the applicable fire-resistance and safety regulations for hotels. While we understand that the style or condition of our furnishings may not have appealed to you, they are selected to meet the requirements of a four-star establishment. Our last major renovation dates back to 2017. We fully understand that, after several years, some aspects of the hotel's décor and facilities may no longer appeal to every guest. We are conscious of the need to continue improving our product and take your comments regarding the condition and cleanliness of the room and bathroom seriously. Our hotel enjoys an exceptional location in the heart of Rouen's historic centre, right at the foot of the Cathedral. We are fully aware that this privileged location must be accompanied by a quality of accommodation and service worthy of a four-star hotel. Thank you again for your feedback. Kind regards, Nicolas General Manager Hôtel Mercure Rouen centre cathédrale

Dear Client, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the room and breakfast, as well as the assistance provided by our staff, particularly Abdel. Your feedback is greatly appreciated. Sincerely, Réception- Léa Hôtel Mercure Rouen Centre Cathédrale

Customer review rating 4.5/5

Ally S. Families - Confirmed reviews ALL

We arrived late and navigated the instructions to the hotel parking. Glad there was two of us for this as it wasn’t easy in the evening. Getting into the structure was a mixed bag - the intercom allowed us instantaneous entry which was nice but then the actual physical entry was nerve wracking. A tight fit for a Volvo. We eventually made our way to a spot that mostly fit our car with a bit poking out. The facilities were lovely, we were delighted to enter our room - comfortable beds and enough room with a sofa bed and cot. Very nice indeed. We ordered room service, got a wonderful night sleep and in the morning the staff allowed us to leave the car past check in so we could visit the town. It is so beautiful. We had a lovely wander through the streets for a couple of hours, had a late lunch and were on our way. Definitely a hotel worth staying at.

Customer review rating 3.0/5

Lidia B. Families - Confirmed reviews ALL

Lovely staff but gave us an inccorect parking code and in the middle of the night when it rained we ended up parking much further as could not get close to the hotel. At 2am with kids, I really wasn't fussed about an actual parking but not being able to get to the front doors with the luggage was very inconvenient. The linen was clean, nice tea and coffee but the full renovation is due.

Dear guest, Thank you for taking the time to share your feedback following your family stay with us. We are pleased to hear that you appreciated the warm welcome from our team, as well as the cleanliness of the linen and the in-room amenities. We sincerely regret that certain aspects of your arrival caused inconvenience, particularly regarding access to the hotel. We understand how frustrating this must have been, especially when travelling with children late at night. Please accept our apologies for the difficulties encountered. We have also taken note of your comments regarding the condition of our facilities, as guest feedback is valuable in helping us identify areas for improvement. We hope to have the opportunity to welcome you back to the Mercure Rouen Centre Cathédrale and provide you with a more enjoyable experience. Kind regards, Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 3.5/5

Paul B. Families - Confirmed reviews ALL

check in took ages, but overall very comfortable

Dear guests, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and your stay comfortable overall. We sincerely regret that your arrival experience and certain aspects of your stay did not meet your expectations. We understand the importance of a smooth check-in and clear communication, and we are sorry for the inconvenience caused. Your comments have been taken into consideration as we continue to improve the quality of our service. We hope to have the opportunity to welcome you back to Rouen and provide you with a more seamless experience. Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 1.0/5

Ross A. Couples - Confirmed reviews ALL

The room may have been chic in 2006 but now it's seriously outdated and in need of a deep clean. There were gross marks and scratches on the walls, paint chipped away and missing in places, cheap Ikea furniture which I wouldn't expect in a 4 star hotel. The bathroom was gross: mould and discoloration in most corners and edges, cheap linoleum floor, the bathroom also smelled like sewage. I paid extra to book a suite with a view of the cathedral and we were basically at the opposite end of the hotel from the cathedral, so you could view it from one window if you placed your face directly against it and looked far into the corner which wasn't how the view was advertised in pictures at all.

Dear Guest, Thank you for sharing your feedback. I am sorry to read that your stay did not meet your expectations. Regarding the cathedral view, I would like to clarify that the suite you booked does offer a beautiful, unobstructed view of Rouen Cathedral when stepping out onto its terrace. We regret if this was not immediately apparent to you, as the view is indeed one of the highlights of this accommodation. Regarding the furniture, I would like to clarify that we do not source our furniture from IKEA. We work with approved professional suppliers who provide fire-retardant furniture that complies with the applicable fire-resistance and safety regulations for hotels. While we understand that the style or condition of our furnishings may not have appealed to you, they are selected to meet the requirements of a four-star establishment. Our last major renovation dates back to 2017. We fully understand that, after several years, some aspects of the hotel's décor and facilities may no longer appeal to every guest. We are conscious of the need to continue improving our product and take your comments regarding the condition and cleanliness of the room and bathroom seriously. Our hotel enjoys an exceptional location in the heart of Rouen's historic centre, right at the foot of the Cathedral. We are fully aware that this privileged location must be accompanied by a quality of accommodation and service worthy of a four-star hotel. Thank you again for your feedback. Kind regards, Nicolas General Manager Hôtel Mercure Rouen centre cathédrale

Customer review rating 4.0/5

Gerald H. Couples - Confirmed reviews ALL

Restaurant food was poor, parking very difficult and expensive

Dear guest, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive remarks about our location. However, we regret to hear that you found the restaurant food unsatisfactory and encountered challenges with parking. Your observations are valuable to us. Best regards, Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 5.0/5

Simon P. Families - Confirmed reviews ALL

We stayed for three nights in October for a short visit to Rouen, a lovely city which is well worth a visit. The location of the Mercure Hotel could hardly have been better, really just next door to the main tourist sites. The rooms were comfortable and well equipped and the staff extremely helpful. The breakfast is very good too.

Dear guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the attentive service provided by our staff. It is also wonderful to know that you appreciated our breakfast offerings. Your recommendation means a lot to us, and we hope to welcome you back to Hôtel Mercure Rouen Centre Cathedrale in the future. Best regards, Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 4.5/5

Silva R. Business - Confirmed reviews ALL

Good stay. I want to specifically thanks the front desk for being able to resolve an issue with my door lock quickly.

Dear guest, Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and appreciated the prompt assistance from our front desk team. Your comments are valuable to us. Best regards, Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 5.0/5

Karl K. Couples - Confirmed reviews ALL

Well located and nice room

Dear guest, Thank you for your positive feedback regarding our location and the comfort of your room. We are delighted to hear that you had an enjoyable experience during your stay with us. Best regards, Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 2.5/5

John W. Business - Confirmed reviews ALL

Friendly welcome and all staff helpful.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mercure Rouen Centre Cathédrale. We are pleased to hear that you appreciated our central location and the warm welcome provided by our team. We also appreciate your feedback regarding the parking facilities, as we understand that access can be challenging for larger vehicles. However, we are sorry to learn that the condition of your room did not fully meet your expectations. Your comments have been noted, as we are always looking for ways to improve the comfort and quality of our accommodations. We also take note of your remarks regarding the breakfast selection, Wi-Fi speed and our sustainability initiatives. Your feedback is valuable in helping us identify areas where we can improve our guests’ experience. We hope to have the pleasure of welcoming you back to our hotel for a more satisfying stay. Kind regards, Lucas – Receptionist Mercure Rouen Centre Cathédrale

Customer review rating 5.0/5

Dennis D. Friends - Confirmed reviews ALL

Very helpful staff. Great location for getting around. Highly recommend.

Dear guest, Thank you for your kind words regarding our convenient location and the helpfulness of our staff. We are delighted to hear that you had a positive experience and appreciate your recommendation. Best regards, Lucas Reception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 2.5/5

Emily H. Solo - Confirmed reviews ALL

The hotel was fine. Breakfast was good. Dog charge is excessive - per dog per room per night. When you have two dogs and they get nothing in return such as provision of dog beds, bowls and treats it’s just a complete con. Other Accor hotels are not as expensive as this dog charge. The parking was terrible. Drove into the pedestrian zone to find out that my car was too big for the underground parking lot. I drove for 2 hours trying to find a car park that wasn’t full. Eventually found somewhere 25 min walk away. It was a Saturday afternoon so that may have been the issue than any other day. The reception advised on a parking lot but that was full. It was disappointing with all the faff having only one overnight stop before travelling further south.

Dear Sir or Madam, Thank you for your feedback. I am pleased that you enjoyed our breakfast, although I am sorry that the parking arrangements and our pet policy affected your overall experience. Our hotel enjoys an exceptional location in the heart of Rouen’s historic centre, right at the foot of the cathedral. However, we recognise that access by car requires some preparation, as the area is subject to traffic restrictions and access bollards. We systematically send our guests an email before arrival explaining the route to the hotel, followed by an SMS on the day of arrival with practical access information. These instructions also help guests anticipate the characteristics of our underground car park, which has limited dimensions and may not accommodate larger vehicles. I am particularly sorry that finding a parking space proved so difficult, especially on a busy Saturday when nearby public car parks were also full. I understand how frustrating this must have been when you were only staying for one night. Regarding the charge for your dogs, I would like to clarify that our pet fee is charged per room per night, not per animal. I will personally check your bill to ensure that the correct amount was applied. If the charge was duplicated because you were travelling with two dogs, we will of course arrange a refund of the excess amount. I apologise for any confusion this may have caused. I regret that your stopover was more stressful than anticipated. Our team always strives to assist guests with professionalism and care, and I hope we may have the opportunity to offer you a more enjoyable experience on a future visit to Rouen. Kind regards, Nicolas General Manager Hôtel Mercure Rouen centre cathédrale

Customer review rating 5.0/5

Martin P. Business - Confirmed reviews ALL

I would especially like to praise the reception team, who were incredibly helpful throughout my stay. They are a fantastic team, and you should be very proud of them.

Dear Martin, Thank you for your kind words regarding your recent stay at Hôtel Mercure Rouen Centre Cathédrale. We are delighted to hear that our reception team made a positive impact on your experience. Your appreciation will certainly be shared with them. Best regards, Nicolas Director Hôtel Mercure Rouen Centre Cathédrale

Customer review rating 5.0/5

David E. Couples - Confirmed reviews ALL

Great location, just a block from the cathedral but it was also quiet at night. Friendly, helpful personal. We had a nice room with a spacious bathroom and a huge TV. Every time we walked by the reception desk, we were greeted with a smile. We would gladly stay here again. And it was a great value for a small amount of money.

Dear David, Thank you for your wonderful feedback regarding your recent stay at Hôtel Mercure Rouen Centre Cathédrale. We are delighted to hear that you enjoyed our prime location, the comfort of your room, and the attentiveness of our staff. Your kind words inspire us to continue providing exceptional service. It is always gratifying to know that our guests find value in what we offer. We look forward to welcoming you back in the future for another enjoyable experience. Best regards, Nicolas Director Hôtel Mercure Rouen Centre Cathédrale

Customer review rating 4.5/5

Chris F. Couples - Confirmed reviews ALL

Although driving to the hotel was a little tricky , once there it was clean and comfortable and the reception staff welcoming. It is superbly placed in the centre of Rouen. Good breakfast !

Dear guest, Thank you for your positive feedback. We are pleased to hear you enjoyed our central location, cleanliness, and welcoming reception staff. Your comments regarding the breakfast are also appreciated. We look forward to welcoming you back in the future. Best regards, Lucas Réception Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 5.0/5

Garry E. Friends - Confirmed reviews ALL

You literally walk out of the door of this lovely hotel and are immersed in the rich culture. Dining area is very nice, the colleagues were excellent and it has to be the tightest car park we have ever tried to navigate!

Dear guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our location and the quality of sleep met your expectations, and that our team made a positive impression. We appreciate your feedback about the parking facilities, as we strive to provide a comfortable experience. Your insights are invaluable to us. Best regards, Lucas Réceptionniste Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 5.0/5

Keith G. Couples - Confirmed reviews ALL

Great location. Ecellent breakfast. We had a few problems. The reception staff were really, really helpful.Thankyou.

Dear guest, Thank you for your kind words regarding our helpful staff and the excellent breakfast. We are pleased to hear that you enjoyed our location as well. Your feedback is valuable, and we appreciate your understanding regarding the issues you encountered. Best regards, Lucas Réceptionniste Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 4.0/5

Mal R. Couples - Confirmed reviews ALL

Checkin and reception staff very helpful Breakfast very good No noise Room was too warm at night to get a decent sleep. Air-conditioning was totally ineffective and unable to open windows as they were locked

Dear guest, Thank you for your feedback. I am pleased to hear that our staff was helpful and that you enjoyed the breakfast. I regret that the room temperature affected your sleep and understand the discomfort caused by the air-conditioning. Your comments are valued. Best regards, Lucas Réceptionniste Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 5.0/5

Simone C. Business - Confirmed reviews ALL

Excellent

Dear guest, Thank you for your positive feedback regarding our location and your excellent experience at our hotel. We sincerely appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Best regards, Lucas Réceptionniste Hôtel Mercure Rouen Centre Cathedrale

Customer review rating 3.0/5

Derek W. Couples - Confirmed reviews ALL

Excellent service from Abdul, Dylan and Leah, who were friendly, helpful and willing to go the extra mile. The rooms are fairly small, as you might expect from a central location, but also a bit tired and in need of some modernisation. However, everything was clean (sadly the fridge didn't work, but staff kindly stored some items for us).

Dear guest, Thank you for sharing your thoughts regarding your recent stay with us. We appreciate your kind words about our location and the service provided by our team members. However, I regret to hear that your room did not meet your expectations and that you experienced issues with the fridge. Your feedback is valuable, and we will take it into consideration as we continue to enhance our guest experience. Thank you once again for your feedback, and we hope to welcome you back in the future. Best regards, Lucas Réceptionniste Hôtel Mercure Rouen Centre Cathedrale

Other web-users rate our hotel

  • 1,492 reviews 8.4/10 Location
  • 1,251 reviews 6.9/10 Room
  • 1,160 reviews 9.2/10 Service
  • 23 reviews 6.1/10 WiFi
  • 841 reviews 9.4/10 Breakfast
  • 618 reviews 6.9/10 Comfort
  • 373 reviews 7/10 Cleanliness
  • 205 reviews 5.3/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Rouen Hotels