Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating (ALL Rating) 4.3/5 6,733 reviews

ALLSAFE approved hotel

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Hotel Mercure Rouen Centre Cathedrale
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+ 18 Services

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000 rouen
france

Fax: (+33)2/35894146

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN:  METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS:49.441372, 1.095359

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

CUISINE LOUNGE

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Our accommodation(s)

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,733 reviews

TripAdvisor Rating 4.0/5

1,947 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located on foot, a nightmare to get to in the car!

Customer review rating 3.0/5

Anonymous Families - 12/12/2021 Confirmed reviews ALL

I stayed before about 15 years ago so knew it was tucked away down narrow streets, but it was a nightmare to find this time, with new one-way streets and bollards that need a code to open. After 30 minutes of going round in circles, knowing we were very close, but unable to get to it, I rang the hotel and was given the code and instructions to get to the hotel. Suggestion: Send your guests this information when they book! Reception is nice, staff friendly, bar/restaurant spacious and comfortable. Room was OK, but cold and turning the temperature up whilst we went out for dinner had little effect. Beds were hard, which was a disappointment as Accor Group hotels usually have very good beds. No insulation between bathroom and bedroom. Door to bathroom squeaked loudly. "Bath" towels too small. Underground car park is convenient, but very narrow, so difficult to negotiate in anything bigger than a Clio. Still, I survived it with lots of manoeuvring to get around the corners. Spaces very tight! Summary: well-located for centre of Rouen, nice public areas, but rooms need a refurb. Staff helpful. Car park a challenge for nervous drivers with poor spatial awareness, as well as bigger cars.

Dear Benita, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christophe POMAREDE Manager

Great location, room okay, reception staff lovely.

Customer review rating 3.5/5

Bh Couples - 12/12/2021 Confirmed reviews ALL

Great location for wandering in town, room has a fairly comfortable bed and pillows, bathroom lovely. Some bits of the room not quite maintained, sink had leaking connections under it, mirror glass peeling off its frame and air con not cooling at all. Reception and staff lovely. Other communal areas feel like university halls of residence. Cleaner never wearing her mask properly - in and out of all rooms and corridors with it on her chin.

Dear Guest, Thank you for the great review of our hotel and Staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Extremely well located and very comfortable with very helpful staff

Customer review rating 4.5/5

Peter N. Solo - 11/12/2021 Confirmed reviews ALL

I was given an excellent room and helped in every way by the staff. Also being so close to the shops in Rouen I was able to complete my Christmas shopping easily. Also with my legs not working well these days I was able to manage the distances reasonably well. Also being close to the Christmas market was a plus.

Dear PETER N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We note your suggestion, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Comfortable convenience

Customer review rating 4.0/5

Suzanne Couples - 06/12/2021 Confirmed reviews ALL

When you lodge in a medieval city some might feel a modern hotel falls short of the full old worldly experience, not l. Last week we stayed in a hotel that was in a listed building and our comfort rating was poor. Not here. This hotel as well as being ideally located offers exceedingly easy access to rooms. Staff are very welcoming and helpful. Our room was the basic price of reasonable size and a courtyard location, not a very light room as a consequence but in winter months this is not an issue for me. The firm mattress suited me perfectly but the pillow was a tad thin for my liking so the extra pillow in the cupboard was welcome and helped to pad the misplaced crossbar on the headboard. Will definitely consider staying there again.

Dear Suzanne, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will follow up on the bedding remarks to improve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE, Director

Centrally located hotel with basic accomodations

Customer review rating 3.5/5

Robber P. Business - 21/11/2021 Confirmed reviews ALL

A perfect location in the centre of Rouen with the luxury of parking - albeit paid. Unremarkable standard mercure rooms. 1970s with several refurbs

Excellent location

Customer review rating 4.0/5

Lisa Couples - 13/11/2021 Confirmed reviews ALL

Excellent location in old town. Nice breakfast. Spacious, clean room. Difficult to find hotel parking; instructions confusing; gave up. However, public parking same price, nearby

well located, but with some major/critical features that are not being taken care off

Customer review rating 2.5/5

Renata C. Families - 09/11/2021 Confirmed reviews ALL

the hotel is very located and allows visitors to visit all of Rouen's main attractions as all of them are at an on foot distance. However, the hotel is poorly conserved and is now in desperate need of some upgrade. On top of this the hotel is terrible as far as cleaning goes. an important example is the amount of hair that can be fund in both the bathroom floor and shower. it is disgusting

Excellent location and friendly, helpful and professional staff

Customer review rating 4.5/5

John S. Couples - 02/11/2021 Confirmed reviews ALL

An excellent short break in a hotel that lived up to expectations. Service was excellent and our room, 421, had a stunning view of the cathedral. Happy to recommend and would not hesitate to return. Parking the car at the hotel was not for the feint hearted! Please consider providing a non slip shower mat.

Excellent Location

Customer review rating 4.5/5

Anonymous Couples - 30/10/2021 Confirmed reviews ALL

The staff were extremely helpful and the hotel is excellently located in the centre of Rouen. The only negative is the breakfast is expensive and there is a fab Boulangerie almost next door!

Dear Jacquie Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Great location

Customer review rating 4.0/5

Jan Couples - 20/10/2021 Confirmed reviews ALL

Lovely stay at the Mercure. Staff very friendly and helpful, booking restaurants for us. Hotel very clean and a great location for exploring Rouen. Breakfast well organised and very tasty. Will definitely be back!

Well located - services would benefit from better training

Customer review rating 2.5/5

Anonymous Couples - 19/10/2021 Confirmed reviews ALL

See above

Well located, lovely and helpful staff. A great stay all round

Customer review rating 4.5/5

Aonghus O. N. Families - 17/10/2021 Confirmed reviews ALL

A lovely stay.

Excellent location

Customer review rating 5.0/5

Anonymous Couples - 08/10/2021 Confirmed reviews ALL

Super

Great location

TripAdvisor rating 4.0/5

Gerry55 20/09/2021 TripAdvisor review

This hotel is located in the pedestrian old part of Rouen 2 minutes walk away from the cathedral. Staff were friendly and very helpful. It was important to get information about the best way to access the hotel by car as a code is needed to lower the bollard in the pedestrian zone. The hotel kindly provided the information by email. However the car parking situation is less than perfect as there is no guarantee of getting a space in the underground hotel car park and that makes arriving by car a stressful experience. Our room had everything we needed but was a bit stark and bare for Mercure standards. Breakfast choice was excellent.

CITY CENTRE HOTELS

TripAdvisor rating 4.0/5

pamduffy 16/09/2021 TripAdvisor review

The hotel was fine, the room comfy and the view of the Cathedral and old town was lovely, but we used this hotel as a stop over and after an 8 hour drive we arrived in Rouen. The sat Nav wasn't very helpful and we ended up taking many wrong turns. When we did find the right place there were bollards up and we didn't know how to get through, a queue was building up behind so we had to reverse and drive off again and I telephoned the hotel. We got through the bollards on the next attempt and found the hotel, but I was told the car park was full and we would have to park on the public car park. We were very stressed by this time and considered carrying on driving but we were given directions to a car park and decided to stay. The directions were not easy to follow and we drove around and around again, eventually finding a car park. We then had to find the hotel carrying our luggage. It was around 10;30 before we were able to find somewhere that was still serving food and very late by the time we ate. So a relaxing last night of our holiday it wasn't. I don't usually book city centre hotels for these trips and I won't make the same mistake again. I think it was poor of the hotel website not to point out that there is only limited parking available. I had specifically asked for parking when booking.

Saved by the location

TripAdvisor rating 3.0/5

ElisabethOdJ Family - 16/07/2021 TripAdvisor review

The location is excellent, right at the cathedral. However, the room and bathroom weren’t very clean, windows were very dirty (which is a shame because our view was at the cathedral) and most of the staff weren’t very friendly (e.g. didn’t greet you when leaving or entering the hotel). Breakfast was fine and we had a pleasant stay after all.

A great hotel in the heart of Rouen City

TripAdvisor rating 5.0/5

jonathon_todd 26/07/2020 TripAdvisor review

Stayed in a suite with our family of four. Plenty of room and view looking on to the Cathedral. Underground parking made the arrival and departure easy. Staff very friendly and provided excellent ations for local restaurant s and bistros. Would highly recommend.

Review of stay at Mercure Rouen Centre Cathedrale Hotel

TripAdvisor rating 4.0/5

annkendall103 Couples - 01/11/2019 TripAdvisor review

Very happy with our stay. Comfortable room with view of cathedral tower over rooftops. Only had breakfast on one morning. This was fine but not wonderful - expensive too. Service at Reception efficient and helpful.

Be at the centre

TripAdvisor rating 5.0/5

keithr514 Couples - 31/10/2019 TripAdvisor review

This hotel is right in the centre of Rouen and once you have parked the car everything of note is within walking distance. The hotel is modern and comfortable and the staff friendly and helpful. Oh and the breakfast is excellent. We were there for a long weekend and thoroughly enjoyed our stay. Rouen is a beautiful city and after a day of walking, shopping and sightseeing the hotel provided the perfect resting place before we went out for dinner in one of the many very good restaurants that are close by. Finally returning for a very comfortable sleep.

Finally a nice resting place, but parking issues and food delivered at your table in cans!

TripAdvisor rating 2.0/5

Ignace C Business - 24/10/2019 TripAdvisor review

Good room with a lot of space, but the designers of the room didn't allow me to read a book at the desk or making coffee without switching on the main light in the room. The food in the restaurant was delivered in CANs (Rouen was in the WAR zone during WW2, perhaps they forgot that the war ended already) without plates. If you want to park your car at the hotel be aware of the difficulties to reach the parking (impossible). Please also come with a small car (not more than 1,85m, sharp turns) and a car parking lot is not guaranteed (I count only +/-10 places and some German drivers toke 2 places for their car. In the morning nice breakfast and very helpful reception to solve the above mentioned issues.

Dear Guest, Thank you very much for your comment on Tripadvisor. We are sorry if you did not enjoy your stay.Regarding the hotel access, we know it can be difficult and we are sorry about that, we are in the pedestrian city center and we can not have an other access. For your information our underground parking have 48places. We are sorry if you have not appreciated our restauration system by Weck. We do not use cans but dishes in jars. The staff and I wish you a very nice day. Best regards. C.POMAREDE

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