Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations, particularly regarding the air conditioning and the condition of your room. We would however like to clarify one point concerning your reservation. The Family Rate does not include guaranteed connecting rooms. Instead, it provides a 50% discount on the second room, as clearly stated in the booking confirmation you received. While we always do our best to accommodate requests for connecting rooms whenever availability allows, they cannot be guaranteed under this rate. We regret that we were unable to fulfill your preference on this occasion and apologize for any disappointment this caused. Your comments regarding the air conditioning, the window, and the toilet seat have been shared with our maintenance and housekeeping teams for immediate follow-up. Thank you again for your feedback. We hope you will give us another opportunity to provide you with a much more enjoyable experience in the future. Kind regards, Teams Ibis Styles Versailles SQY

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Très cordialement, L'équipe Ibis Styles Versailles SQY

Bonjour Madame, Un grand merci pour votre message. Heureux de lire que vous avez passé un très bon séjour et apprécié le confort, la localisation et le petit-déjeuner. Au plaisir de vous revoir, L'équipe ibis Styles Versailles Saint Quentin en Yvelines

Dear Sir, Thank you for your feedback. We are sorry to read that your stay did not meet your expectations, particularly regarding your room, the service experience, and your dinner. Please accept our apologies for the inconveniences mentioned. Your comments have been shared with our teams and will be used to improve our services. We are glad you still appreciated our location near Versailles. Kind regards, The Ibis Styles Versailles Saint-Quentin-en-Yvelines Team

Thank you for your feedback. We are delighted that you enjoyed our breakfast and found our staff helpful and welcoming. We are sorry that the restaurant was not available on the evening of your arrival and understand your disappointment. We appreciate your comments and hope to have the pleasure of welcoming you again for an even better experience. Kind regards, The ibis Styles Versailles Saint-Quentin-en-Yvelines Team.

Hello, Thank you for your message and please accept our sincere apologies for the delay in getting back to you. We are very sorry for the misunderstanding regarding your family rooms 303 and 305, as well as for the extra charge applied in error. We completely understand your concern and apologize for the inconvenience caused. Your request has been taken into account, and we are currently reviewing the billing with our team. We will get back to you as soon as possible regarding the reimbursement of the extra charge. Thank you for your patience and understanding. Please be assured that we are doing our best to resolve this matter promptly. We remain at your disposal for any further information. Kind regards,

Dear S., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the quality of service provided by our team. Your kind words mean a lot to us, and we will be happy to share them with our staff. We are however sincerely sorry to hear about the inconveniences you experienced regarding the condition of your room, especially the bathroom lighting and the cooling system. We understand how important comfort is during a stay, and we regret that these points did not meet your expectations. Please be assured that your comments have been shared with our maintenance team so that the necessary checks can be carried out. Feedback such as yours is very valuable and helps us continue improving our facilities and the experience we offer our guests. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, The team at ibis Styles Versailles Saint-Quentin-en-Yvelines

Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you appreciated the warm welcome from our team, our continental breakfast, and the quality and freshness of the products offered. We are also pleased that our location and secure parking were convenient for your visit to Palace of Versailles. However, we sincerely regret that certain aspects of your stay, particularly the room, the bathroom lighting, and the coffee, did not fully meet your expectations. Please be assured that your comments have been noted and shared with the relevant teams. We also apologize for the inconvenience caused by the restaurant being closed. Nevertheless, we are glad you had the opportunity to discover Le Mellow and enjoy a pleasant dining experience there. We hope to have the pleasure of welcoming you again for a better experience in the future. Kind regards, L'équipe Ibis Styles V-SQY.

Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame,nos salutations distinguées. Très cordialement, L'équipe Ibis Styles Versailles SQY

Thank you very much for your kind feedback. It was a real pleasure to welcome you, especially for our team, who truly appreciated your visit. We’re delighted that you enjoyed our location and the friendliness of our staff. We hope to see you again very soon. Best regards, the Ibis Styles team.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the heating in your room and the service at the bar. This is certainly not the standard we aim to provide, and we regret that your stay, especially with your child, was impacted. Please rest assured that we are addressing these concerns with our team to prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide a much improved experience. Best regards, Team Ibis Styles Versailles SQY

Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié le calme de l’hôtel ainsi que l’attention de notre personnel. Au plaisir de vous accueillir de nouveau lors d’un prochain séjour. Bien à vous, L'équipe Ibis Styles

We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is very important to us, and we regret that aspects such as water pressure, room size, air conditioning, noise, breakfast facilities, and amenities did not meet your expectations. Please be assured that we are addressing these issues with our team to improve the experience for future guests. We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations.

hello, Thank you for sharing your feedback regarding your recent stay. We regret to learn about the maintenance issues you encountered and the service experience at reception. We take guest feedback seriously and will reflect on these matters to enhance our offerings. Très cordialement, L'équipe Ibis Styles Versailles SQY

Hello, Thank you for taking the time to share your experience during Paris Fashion Week. We’re delighted that you enjoyed the comfort and cleanliness of your room, as well as the quality of our breakfast and the friendliness of our team. We understand your disappointment regarding the restaurant being closed over the weekend and have taken note of your feedback to improve the availability of our services in the future. We look forward to welcoming you back on your next visit to Paris! Best regards, Team Ibis Styles Versailles SQY

Dear Guest, Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered with the room door and the breakfast experience. Please rest assured that your comments have been shared with our team so we can make the necessary improvements. We hope to have the opportunity to welcome you again for a better experience. Kind regards, Team Ibis Styles Versailles SQY

Hello, Thank you very much for your loyalty and for your kind words. We’re delighted to know that you always feel well looked after during your stays. It’s a real pleasure to welcome you back each time. We look forward to seeing you again soon! Kind regards, Team Ibis Styles Versailles SQY

Dear Madam, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations and that several issues impacted your visit so significantly. We understand your frustration regarding the room allocation. When a family books specifically to stay together—especially in cases where specific needs must be considered—it is essential that we do everything possible to accommodate that. We regret that this was not the case and sincerely apologize for the inconvenience and distress this caused your family. We also deeply regret the disturbances you experienced due to noise and the situation in the car park. Our goal is to provide a safe, comfortable, and restful environment for all our guests, and we clearly fell short during your stay. Please be assured that your feedback has been shared with the management team. We are reviewing our processes and communication practices to ensure that better solutions and understanding are provided in such situations in the future—especially for guests with additional needs. We truly regret that your stay with us affected your time in Paris so negatively. Should you consider giving us another chance in the future, we would be committed to providing a much-improved experience. With sincere apologies, Team Ibis Styles Versailles SQY

Many thanks for your wonderful feedback! We're delighted that you were welcomed with a smile and that our team, at both reception and breakfast, helped to make your stay a pleasant one. We're also delighted that you liked the little nod to the Tour de France! Your satisfaction and kindness are a real source of motivation for our entire team. We look forward to welcoming you back soon! Kind regards,