ibis budget Versailles Château Saint Cyr

ibis budget Versailles Château Saint Cyr 2 stars

Customer review rating (ALL Rating) 3.9/5 685 reviews

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Hotel location

ibis budget Versailles Château Saint Cyr

4 Boulevard Henri Barbusse, Epi d'Or
78210 ST CYR L'ECOLE
France

GPS:48.79444, 2.069477

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Hotel services

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In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi

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ALL Rating  3.9/5  685 reviews

TripAdvisor Rating  3.5/5  544 reviews

Adequate room but in need of redecorating

Customer review rating 2.0/5

Edward Families - Confirmed reviews ALL

The room was clean but the bathroom was extremely tired, the shower leaked across the floor and the grout was very black. I feel that some redecoration and the bathrooms need replacing as it is all looking very dirty and tired despite the best efforts of the cleaning staff.

Dear EDWARD C., Thank you for taking the time to tell us about your experience at the ibis budget Versailles Château Saint-Cyr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The stay should have been good ( location + rooms + breakfast) but was marred by a major incident (see below)

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I booked SIX rooms, for October 27th and 28th, then 30th (2 rooms each day): LQMLJBBB and R37…. All went well on Oct. 27 and we were satisfied with the place and the staff. During the night of Oct. 28th, my sister, who stayed in room 212 (while I was in room 203) was awaken just before midnight by a knock at her door. She asked who that was and he said 'Je suis le veilleur de nuit'. She then slightly opened her door and he did hand out to her a small xylophone; at that point she slammed her door on him immediately. She rang the police about it and tried to call me but I had shut off my own phone for the night. She could not sleep for the rest of the night and one can imagine the stress involved in the following day. In the morning, she reported her ordeal to the staff member who could not help much. She came back on the 30th, with the assurance that the same veilleur was not on duty that night. On the 31st, she met the director of the hotel. But, at this stage (01 Nov.), the CCTV cameras have not been explored yet and the evidence may disappear soon. Even though we had been in that hotel for years before the pandemic, we are now considering NOT to book there anymore.

Very friendly staff, english need to improve for communication

Customer review rating 4.5/5

Nino J. E. Friends - Confirmed reviews ALL

Room is acommodating

Dear NINO JAYSON E., We very much appreciate your comments regarding your stay at the ibis budget Versailles Château Saint-Cyr. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location for our purpose

Customer review rating 4.5/5

Marlise G. Couples - Confirmed reviews ALL

We received a warm welcome and could acces our room earlier than expected. Because we travel with a large caravan and required parking access, this was our choice of accommodation. The room was clean, quiet and comfortable. The room temperature was pleasant and the shower perfect. A floor towel for the bathroom would be an additional bonus. Breakfast is simple, fresh fruits would be another additional bonus.

Wet Bed sheets weren't changed. OMG

Customer review rating 3.0/5

Andrewm Families - Confirmed reviews ALL

We checked in on 11th Aug and one of our rooms the sheets on the bunk beat hadn't been changed, as the were wet, not sure if a towel had been left on it or something else!!!

Dear ANDREW M., Thank you for taking the time to tell us about your experience at the ibis budget Versailles Château Saint-Cyr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 217 reviews 7.8/10 Location
  • 454 reviews 4.1/10 Room
  • 378 reviews 9.1/10 Service
  • 7 reviews 5/10 WiFi
  • 315 reviews 3.7/10 Comfort
  • 170 reviews 5.1/10 Cleanliness
  • 155 reviews 7.3/10 Breakfast

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