Le Louis Hotel Versailles Château - MGallery Coll. 4 stars

Customer review rating (ALL Rating) 4.6/5 1,247 reviews

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2 bis avenue de Paris, 78000 VERSAILLES, France

Description

Hotel extras

  • Your hotel on royal land, 200 meters from the Palace of Versailles

  • Just 20 minutes from the center of Paris

  • TripAdvisor GreenLeaders Gold Status

  • Free access to sauna, hammam and fitness room open 24 hours, 7 days a week

Our accommodation(s)

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Hotel location

Le Louis Hotel Versailles Château - MGallery Coll.

2 bis avenue de Paris
78000 VERSAILLES
France

GPS:48.801903, 2.1287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L ALCOVE TEST MEP

This 60-person capacity restaurant welcomes guests to a setting with lots of nods to the city's history and palace. Enjoy a modern and seasonal menu in the pure spirit of Versailles.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,247 reviews

TripAdvisor Rating  4.4/5  1,019 reviews

Certificate of excellence 2025

Bad

TripAdvisor rating 1.0/5

aya h TripAdvisor review

We were there for 24 hours. We arrive in the room we requested one bed and we had a double bed. Went down for a drink in the bar - the beer we ordered wasn’t cold. Tried to use the Sauna, it wasn’t working. Ordered a receipt for the visit and it was the wrong one. The location is great - next to everuthing. But honestly horrific service.

Customer review rating 0.5/5

Catherine Z. Friends - Confirmed reviews ALL

When we checked into the hotel and the reception had difficulty spelling my surname so I gave her my confirmation email with my full name. She then argued with me and advised that I spelt my surname incorrectly for her. I had to call reception 5-6 times over the span of 40 minutes for a towel be delivered. I even went down to the lobby to request this. At checkout, I asked for a receipt. They said they would email this to me. Almost two weeks later, I still had not received it, so I called requesting a copy. I called twice giving them two email addresses and said they ‘had already sent it’ but it was not in my inbox or my spam/junk inboxes. I emailed them to make sure that they had my email correct, but they ignored my email. My friend who was staying with me ended up calling and emailing the hotel and they responded straight away. My friend is white and I am not. I do wonder whether this impacted the level of customer service I received.

Dear Catherine Z., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered during your check-in process. It is concerning to hear about the difficulties you faced and the resulting frustrations. Our team is trained to assist guests with utmost professionalism, and we regret that your experience did not reflect our standards. We also understand that timely service is crucial, and we appreciate your patience regarding the towel request. Your experience at checkout regarding the receipt is equally disappointing, and we are reviewing our processes to ensure that all communications are handled promptly and accurately. Regarding your concerns about the level of service received, we take such matters very seriously and strive to provide an inclusive environment for all our guests. We value your feedback and will use it to improve our services. Thank you for bringing these issues to our attention. Sincerely, Le Louis Hotel Versailles Château - MGallery Collection

Customer review rating 4.5/5

Norbert M. Couples - Confirmed reviews ALL

Un week-end versaillais riche et varié.

Customer review rating 5.0/5

Matthew P. Solo - Confirmed reviews ALL

The staff was great! They accommodated me very kindly to allow me to be ready for my wedding and take pictures.

Customer review rating 1.0/5

Audrey R. Families - Confirmed reviews ALL

réception c'est ok le personnel est aimable mais toute l'équipe F&b est à revoir, pas un sourire ni de politesse. il faut changer de métier si on n'aime pas les métiers de service.

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Other web-users rate our hotel

  • 1,018 reviews 9.2/10 Location
  • 1,246 reviews 7.2/10 Room
  • 1,439 reviews 8.5/10 Service
  • 10 reviews 6/10 WiFi
  • 748 reviews 8.5/10 Breakfast
  • 661 reviews 9.1/10 Vibe
  • 626 reviews 7.2/10 Comfort
  • 323 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.