Very friendly staff, comfortable clean rooms and superb location

Staff rude and condescending (despite being factually wrong), bell hop did not take bags up (wanted a tip first), charged me for expensive breakfast (despite not booking it and also confirming during check in I did not want it), and room was sub par for the price (dirty, smelled bad, coffee machine broken and splattered rinds all over the place)

In general, we had a very enjoyable stay. The hotel's decor is lovely and our family room (two rooms with connecting doors) were spacious and extremely clean. The location could not be better - 3 mins walk from Rive Gauche train station, 6 mins to entrance of the Palace and 10-12 to a market area which is surrounded by bars, restaurants and great artisan bakeries and patisseries. The breakfast offering was excellent with a fine range of fruit, cold meat (including smoked salmon) and a small, but equally nice selection of hot buffet food - including scrambled eggs that are first rate! On the downside, the service does not match the hotel's overall quality. The exception being the reception staff, who were first class. The bar staff were inattentive and slow almost to the point of being disinterested. The table service staff at breakfast seemed totally unorganised - at each of our 3 breakfasts we had to leave our table and find a server from whom to order the fresh crepes/pancakes. We had unfortunate incident on our last night when I was woken by the sound of water splashing onto our bathroom floor at 2.30am. It was coming through the ceiling panels from above. We phoned the desk and concierge numbers but got no reply. I eventually had to go down to the reception desk to find someone. They slowed but didn't stop the leak but at least the loud dripping sound had stopped. So this could have been a 10/10 experience if not for some basic and easily rectifiable staff deficiencies.

My wife and I enjoyed a 3 night stay at the hotel so we could visit the Palace of Versailles over a couple of days to do the Palace at leisure as it is so large and the gardens are immense. The hotel had all the amenities that we required and only being a 5 minute walk to the Palace it was ideally placed. To visit the local shops, market place and restaurants all were within easy walking distance of the hotel, whose staff were courteous and very helpful.

I stayed here for the Fêtes Galantes at the Palace of Versailles in 2020, and the hotel were incredibly kind in saving my room for the rescheduled dates in 2021 and 2022. The room was wonderful, the staff were kind and very helpful, and it was perfectly located in relation to the palace!