Novotel Living Singapore Orchard

Dear Mr. M., Thank you for sharing your valuable feedback. We are glad to hear that you appreciated our great location and the service provided by our staff. It’s always a pleasure to know that our team made a positive impact on your stay. We also appreciate your observations regarding the condition of the building and the bathroom cleanliness. Rest assured, we are continuously working to maintain and improve the quality of our facilities, and your comments will certainly be taken into account for future upgrades. Additionally, we will review the amenities offered in the rooms to ensure that we meet our guests\' needs. Thank you again for your constructive feedback, and we hope to welcome you and your family back to our hotel soon. Warm regards, Angelina Koay General Manager

Dear Mr G., Thank you for your feedback, and I’m glad to hear that our team, particularly Jag, made a positive impact on your stay. We always strive to provide a welcoming environment, and your kind words are greatly appreciated. However, I sincerely apologize for the issues you encountered in apartment 18a, particularly the flooding from the kitchen drain and the lack of hot water at the kitchen tap. Safety is our top priority, and I understand how this situation could have been hazardous. I will immediately bring this to the attention of our maintenance team to ensure this is resolved. I also apologize for your experience with the breakfast options and the condition of the gym. Your comments are being reviewed to ensure improvements are made where needed. We hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Angelina Koay General Manager

Dear Edelix, Thank you very much for your kind words and for sharing your experience with us. We’re delighted that you and your family enjoyed our convenient location and the comfort of our fully equipped apartments, it’s wonderful to hear that we offered great value for your stay. I’m also very pleased that you rated our team, WiFi, and service so highly. Thank you as well for your helpful feedback regarding floor cleanliness. I have shared this with our housekeeping team to ensure we continue to improve and maintain the high standards our guests expect. We truly appreciate your support and hope to welcome you back for another excellent stay very soon. Warm regards, Angelina Koay General Manager

Dear Josh, Thank you very much for taking the time to share your experience following your stay with us. I’m thrilled to hear you enjoyed our pool, it’s certainly a unique feature we are proud to offer and that you found most of our team to be friendly and welcoming. I will be sure to personally recognize Jessie, Shawn, Ash, Meiling, Lena, and Eileen for their outstanding service, and especially Meiling for her exceptional dedication in housekeeping. At the same time, I sincerely appreciate your honest feedback regarding your interactions at the concierge. Please rest assured that your comments have been shared with the team leadership so we can work on providing a consistently warm and professional experience across all guest touchpoints. Thank you as well for your suggestions on improving our WiFi speed; we are continuously working to enhance our connectivity to better meet guest expectations. We greatly appreciate your loyalty as an ALL Gold member, and we look forward to welcoming you back for another enjoyable and memorable stay. Warmest regards, Angelina Koay General Manager

Dear Siaw S., Thank you so much for your fantastic feedback and for sharing your experience with us. We are truly delighted to hear that you and your family enjoyed your stay — from our convenient location and fully equipped rooms to the 24-hour coffee and tea facilities in the lobby, and our swimming pool. It’s wonderful to know that you were very satisfied with every aspect of your experience. I’m especially pleased to hear that you found our team to be professional and friendly. Your kind words are a great encouragement to all of us. Thank you also for your support as a Classic member of our ALL loyalty programme. We look forward to welcoming you back for another memorable stay very soon. Warm regards, Angelina Koay General Manager