Novotel Living Singapore Orchard 4 stars

Customer review rating (ALL Rating) 4.6/5 221 reviews

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Description

Hotel extras

  • Serviced apartments in the heart of Orchard Road- Singapore's iconic fashion district.

  • Spacious living areas, fully furnished, fully equipped kitchens, in-room laundry

  • 5-min walk to Orchard MRT. Close to the UNESCO World Heritage Site Singapore Botanic Gardens.

  • Executive Studios, Two- and Three-Bedroom Apartments. Non-Smoking.

  • Surrounded by the city's best shopping, restaurants, bars and entertainment on the doorstep

Our accommodation(s)

Penthouse

The Penthouse

  • 6 pers. max
  • 175 / 1883 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 1 x Twin bed(s)
  • Views: City View

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Hotel location

Novotel Living Singapore Orchard

8 Claymore Hill
229572 SINGAPORE
Singapore

GPS:1.30777, 103.831858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  221 reviews

Customer review rating 3.0/5

Joao E. C. G. Business - Confirmed reviews ALL

The problem with the lift made very difficult to move from room to lobby or front desk, specially when arriving from work. On the bright side, breakfast being served at 6am helped a lot those who have to leave for work early.

Dear Joan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the lift during your stay. We understand how frustrating it can be, especially when returning from work and needing to travel between the room and the lobby. Please allow us to share that the lift works currently underway are part of an ongoing upgrade to enhance the building and improve the overall guest experience moving forward. While these improvements may cause some temporary inconvenience, they are aimed at providing a more efficient and comfortable experience for our guests in the future. We truly appreciate your patience and understanding during this period of improvement. Your feedback is very important to us, and we hope to have the opportunity to welcome you back again for a much smoother and more pleasant stay once the upgrades are completed. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 4.5/5

Brian H. Families - Confirmed reviews ALL

Beautiful apartment staff friendly

Dear Brian, Thank you for choosing to stay with us at Novotel Living Singapore Orchard. It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Novotel Living hospitality. The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 5.0/5

Stanley L. U. Families - Confirmed reviews ALL

Service above and beyond from Sunil and Rehan, and lovely lady with Red Streak Hair. Well functioning service apartment suited for our needs.

Dear Stanley, Thank you so much for this wonderful review, and we treasure you for taking the time to share your detailed experience here at Novotel Living Singapore Orchard. We are delighted to know you have enjoyed our hotel’s service. We truly appreciate the honourable mention of our team member especially Sunil, Rehan & Sutha. They take great pride in making our guests' stays memorable, and we appreciate you recognizing them for that! We look forward to welcoming you again. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 3.5/5

Li K. C. Business - Confirmed reviews ALL

Well located, comfortable stay, spacious, breakfast and drinks are better than expected. Improvement points: 1. Need to improve on room service cleaning. Upon our check in to the apartment, noticed hair in the bathroom despite cleaning done. 2. Lift is very slow, especially when there is only one lift and during peak hours. 3. I have dropped email to your customer service twice early this week, informing that I have left 2 dresses in the cupboard and requested if they can be sent back to me. But I received no response until now.

Dear Li K., Thank you for taking time to share your experience with us. We are delighted that you enjoyed the location and the breakfast met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted. We thank you for your feedback, and we hope to have the opportunity to host you again in the future. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 4.5/5

Thitikarn T. Families - Confirmed reviews ALL

Good location, very helpful staffs, and very spacious room. They also got free cleaning service Monday to Friday, the cleaning lady was very nice. Only downside is that the iron in the room wasn’t really good and was leaking water, but other than that we had a very nice and comfortable stay here!

Dear Thitikarn, Thank you for choosing to stay with us at Novotel Living Singapore Orchard. It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Novotel Living hospitality. The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Other web-users rate our hotel

  • 119 reviews 9.6/10 Location
  • 159 reviews 8.5/10 Room
  • 190 reviews 8.5/10 Service
  • 68 reviews 6.6/10 Amenities
  • 63 reviews 8.8/10 Cleanliness
  • 37 reviews 3.5/10 Breakfast
  • 7 reviews 10/10 Wellness Area

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