The people are very nice, helpful, and friendly. Thank for the good experience we have there

I stayed with your hotel in Dec2021 and came back again in Feb2022. The room is spacious as it is bigger than a hotel room for almost the same price and it comes with a kitchenette and washing machine which is a plus! The front desk and concierges/security staffs are very friendly and helpful (especially Alex and a Malay boy - i didn't get his name) who helped me alot during my first stay). The room service on my first stay was great, the room attendant was attentive, she must have seen the empty water bottles and replenished me with several bottles of water enough for my stay, she would say hi when she saw me. However on my recent stay in Feb, i found several shampoo and body wash but no hair conditional. The room service attendants (i saw several of them) did not replace the floor towel and left my room door unlocked after they have finished cleaning. I was not given enough bottled water and had to ask more. Besides the front desk and concierges, other staffs would walk past me without saying hi... Overall, i am still happy with my stay but it's the little details that adds to the great customer experience. Thanks for your time listening to my feedback, keep up the good work and hope to see you soon! :)

Great location - right in the heart of city (Orchard Road), but on the quieter side of the road; excellent customer service - any issues with the room were immediately addressed. Initially, quite a few issues with the room (no working desk, study chair was spoilt, washer & dryer was not working) - but all resolved promptly. Quality of food (breakfast) could be improved - we decided not to take after 2 days of getting quite average food.

I will recommend to friends

I stayed at your hotel for 6 days. My experience at your hotel was good, all staffs are very friendly. The check-in and out procedure are efficient. My only suggestion to the hotel is the room where I stayed needs a bit of uplift. The toilet roll flap is rusty, the bum gun next to the toilet bowl does not work. There is a big stain on the bathroom countertop.