Novotel Living Singapore Orchard 4 stars

Customer review rating (ALL Rating) 4.5/5 296 reviews

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Description

Hotel extras

  • Serviced apartments in the heart of Orchard Road- Singapore's iconic fashion district.

  • Fully furnished residences complete with fully equipped kitchens and in-room laundry.

  • 5-min walk to Orchard MRT. Close to the UNESCO World Heritage Site Singapore Botanic Gardens.

  • Spacious living tailored to every stay, from Executive Studios to three-bedroom apartments.

  • Surrounded by the city's best shopping, restaurants, bars and entertainment on the doorstep

Our accommodation(s)

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Room 1

Penthouse

The Penthouse

  • 6 pers. max
  • 175 / 1883 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 1 x Twin bed(s)
  • Views: City View

Hotel location

Novotel Living Singapore Orchard

8 Claymore Hill
229572 SINGAPORE
Singapore

GPS:1.30777, 103.831858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  296 reviews

Customer review rating 3.5/5

Erna E. Families - Confirmed reviews ALL

Dear Erna, Thank you for sharing your review with us on your recent stay at Novotel Living Singapore Orchard. Regrettably, your overall experience in our hotel fell short of your expectations. Please be assured that we seriously take account of these service lapses and corrective measures will be taken to ensure that there will be no repetition with regards to the overall experience. Please be assured that the experience is definitely not a true reflection of our service standards and we seek your indulgence on this occasion. Thank you again for your kind understanding and we sincerely wish to have the opportunity to regain your confidence in us, so we could provide you a truly unique stay experience here at Novotel Living Singapore Orchard and be of service to you in the future. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 2.0/5

Cho T. W. Families - Confirmed reviews ALL

Dear Cho T., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during our ongoing lift and gym upgrading works. These enhancement works are communicated on our hotel website and booking channels prior to arrival so that guests are aware before making their reservation. We appreciate your understanding as we work to improve our facilities for a better guest experience. We are also sorry to learn that the initial room assigned was not ideal for your family's needs. While room allocation is subject to availability, we were unfortunately not aware prior to your arrival that your group included elderly guests. Had we known in advance, we would certainly have done our best to allocate a room that was more suitable for your requirements from the outset. We are, however, pleased that our team was able to arrange an alternative room during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more comfortable stay. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 5.0/5

Noor N. Business - Confirmed reviews ALL

Dear Noor, Thank you so much for this wonderful review, and we treasure you for taking the time to share your detailed experience here at Novotel Living Singapore Orchard. We are delighted to know you have enjoyed our hotel’s service. We truly appreciate the honourable mention of our team member especially Jag. He takes great pride in making our guests' stays memorable, and we appreciate you recognizing him for that! We look forward to welcoming you again. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 3.0/5

Joep K. Families - Confirmed reviews ALL

Dear Joep, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our accommodation. We sincerely apologize for the inconvenience caused by the temporary gym closure and the longer waiting times due to our lift upgrading works. We understand how this may have impacted your stay. Regarding the communication of these enhancement works, information about the lift upgrading and gym refurbishment has been published on our hotel website. However, we understand that not all guests may visit our website before their stay, and we appreciate your feedback as it highlights the importance of ensuring our communications are as clear and accessible as possible. We truly appreciate your patience and understanding while we work to improve our facilities. We hope to have the opportunity to welcome you back again and provide you with an even better experience once the enhancement works have been completed. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 4.5/5

Marcia P. Families - Confirmed reviews ALL

Dear Marcia, Thank you for taking time to share your experience with us. We are delighted that you enjoyed the location and the staff service met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted. We thank you for your feedback, and we hope to have the opportunity to host you again in the future. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Other web-users rate our hotel

  • 144 reviews 9.8/10 Location
  • 198 reviews 8.6/10 Room
  • 240 reviews 8.6/10 Service
  • 92 reviews 5.5/10 Amenities
  • 82 reviews 8.4/10 Cleanliness
  • 44 reviews 4.4/10 Breakfast

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