Novotel Living Singapore Orchard 4 stars

Customer review rating (ALL Rating) 4.5/5 286 reviews

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Description

Hotel extras

  • Serviced apartments in the heart of Orchard Road- Singapore's iconic fashion district.

  • Fully furnished residences complete with fully equipped kitchens and in-room laundry.

  • 5-min walk to Orchard MRT. Close to the UNESCO World Heritage Site Singapore Botanic Gardens.

  • Spacious living tailored to every stay, from Executive Studios to three-bedroom apartments.

  • Surrounded by the city's best shopping, restaurants, bars and entertainment on the doorstep

Our accommodation(s)

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Room 1

Penthouse

The Penthouse

  • 6 pers. max
  • 175 / 1883 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 1 x Twin bed(s)
  • Views: City View

Hotel location

Novotel Living Singapore Orchard

8 Claymore Hill
229572 SINGAPORE
Singapore

GPS:1.30777, 103.831858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  286 reviews

Customer review rating 5.0/5

Arda D. Families - Confirmed reviews ALL

Dear Arda, Thank you for choosing to stay with us at Novotel Living Singapore Orchard. It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Novotel Living hospitality. The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 3.5/5

Ajith M. Families - Confirmed reviews ALL

Dear Ajith, We are delighted that you enjoyed the location and the staff service met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted. We truly appreciate the honourable mention of our team member especially Jag. He takes great pride in making our guests' stays memorable, and we appreciate you recognizing him for that! We look forward to welcoming you again. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 3.5/5

Fiona G. Families - Confirmed reviews ALL

Dear Fiona, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lift waiting times and the inconsistencies with our housekeeping service. We understand how frustrating the slow lifts must have been, especially with your family staying on different floors. As part of our commitment to enhancing our guests' experience, one of our lifts is currently undergoing a major modernization upgrade. While these essential works may temporarily cause longer waiting times, they are being carried out to provide a more reliable and efficient lift system for our guests in the future. We are also sorry to learn that our housekeeping service did not meet your expectations. The missed replenishment of towels, coffee and tea amenities, as well as the delay in delivering ice, is certainly not the standard of service we strive to provide. Your comments have been shared with the relevant department heads to reinforce our service standards and prevent similar occurrences. We truly appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable stay. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 4.0/5

Mai L. W. Families - Confirmed reviews ALL

Dear Mai L., Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay overall. However, we're sorry to learn that the noise affecting the third bedroom disturbed your sleep each night. We understand how important a quiet and restful environment is, and we sincerely apologize for the inconvenience caused. Your comments have been shared with our management team for further review so that we can investigate the source of the noise and identify possible improvements. We truly appreciate you bringing this to our attention. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and restful stay. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 4.0/5

Viona B. Families - Confirmed reviews ALL

Dear Viona, Thank you for taking time to share your experience with us. We are delighted that you enjoyed the staff friendliness and the room cleanliness met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted. We thank you for your feedback, and we hope to have the opportunity to host you again in the future. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Other web-users rate our hotel

  • 141 reviews 9.8/10 Location
  • 194 reviews 8.8/10 Room
  • 235 reviews 8.5/10 Service
  • 87 reviews 5.7/10 Amenities
  • 80 reviews 8/10 Comfort
  • 78 reviews 8.9/10 Cleanliness
  • 45 reviews 8.9/10 Pool
  • 43 reviews 4.3/10 Breakfast

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