Mama Shelter Singapore 4 stars

Bonjour Steven, We're thrilled to hear that you had such a great stay with us. Being surrounded by MRT access, shopping, local eats, and a supermarket just across the road definitely makes exploring Singapore a little easier, and we're glad you made the most of it! A special shout-out to Gareth for helping make your departure a little more comfortable with a late check-out. We'll be sure to share your kind words with him and the rest of the Mama team. Nothing makes us happier than knowing our guests felt well looked after. We can't wait to welcome you back for your next Singapore adventure. Until then, Mama will keep your room warm and your welcome drink chilled. Big hugs, With love, 💋 Mama

Bonjour Kim, Thank you for the love! We're thrilled you enjoyed the unique Mama vibes and fun atmosphere, that's exactly the experience we love creating. That said, we're sorry your stay was interrupted by the construction noise. We understand that being woken up by drilling is far from ideal, and we regret that even our earplugs weren't enough to keep the noise out. While some improvement works are taking place nearby, we know that doesn't make those early wake-up calls any less frustrating. We truly appreciate your understanding and your kind mention of the earplugs. We hope to welcome you back soon for a stay that's filled with all the good vibes and a lot more peace and quiet. Big hugs, With love, 💋 Mama

Bonjour Sebastian, Thank you for taking the time to share your experience with us. We're pleased to hear you enjoyed our comfortable rooms, excellent bed, breakfast quality, and that our breakfast team made you feel welcome. It's also great to know you found the hotel clean and tidy. We're sorry that several aspects of your stay did not meet your expectations. We understand that the welcome drink selection may not have been what you were hoping for, and we appreciate you sharing this feedback. Rest assured, your comments will be shared with the team as we continue reviewing and improving our guest experience. We're also sorry that you weren't able to enjoy your welcome drink at the rooftop bar and that the rooftop was closed during your stay. We understand how disappointing this must have been, especially as it was one of the main reasons you chose to stay with us. We also appreciate your comments regarding our breakfast concept and the construction activity nearby. While the construction is unfortunately beyond our control, we recognise the impact it can have on our guests' experience and sincerely apologise for the inconvenience caused. Thank you once again for your valuable feedback. We're grateful that this experience hasn't put you off Mama Shelter altogether, and we hope we'll have the opportunity to welcome you back to Singapore for a stay that better reflects the experience we aim to provide. Big hugs, With love, 💋 Mama

Bonjour P. S., Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay was impacted by the ongoing construction works nearby. We completely understand how frustrating it must have been, especially when you were looking for a peaceful environment to relax and get some work done. We sincerely apologise that we did not meet your expectations. Your comments have been shared with our team as they serve as an important reminder of the impact the external works continue to have on our guests' experience. We are also reviewing how we communicate this information before arrival so guests can make informed decisions. Thank you again for your honest feedback. We hope we will have the opportunity to welcome you back once the surrounding works are complete, so you can experience the vibrant and comfortable stay we truly aim to provide. Big hugs, With love, 💋 Mama

Bonjour Zafrullah, Thank you for taking the time to share your feedback with us. We're pleased to hear you had a good stay overall. That said, we're truly sorry that the ongoing construction noise impacted your experience. We understand how disruptive it can be, and we appreciate your patience while the external works continue. We also sincerely apologise for the cleanliness issues you encountered in your bathroom, as well as the blocked drain that caused water to flow into the bedroom. This is certainly not the standard we aim to deliver. Your comments have been shared with our Housekeeping and Engineering teams for immediate follow-up to help prevent this from happening again. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a smoother and more comfortable stay. Big hugs, With love, 💋 Mama