Mama Shelter Singapore 4 stars

Customer review rating (ALL Rating) 4.4/5 272 reviews

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Description

Hotel extras

  • Our 115 rooms designed by Dion & Arles offer a cosy place to retreat to after a long day.

  • Mama restaurant is the place to meet up to discover Mama's generous menu.

  • Enjoy our signature cocktails at the Island Bar.

  • Share a meal with your friends after discovering Singapore.

  • Mama offers you relaxation and refreshment with her 5-star bedding.

Our accommodation(s)

Hotel location

Mama Shelter Singapore

110 Killiney Road
239549 SINGAPORE
Singapore

GPS:1.29858, 103.83882

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  272 reviews

Customer review rating 5.0/5

M. I. B. S. M. Couples - Confirmed reviews ALL

Everything was amazing. The staff service is superb. The poolside is great. The whole hotel is aesthetically pleasing. And the breakfast so yummy! Thanks to Miss Eko for serving us breakfast. She’s friendly and pleasant.

Customer review rating 4.5/5

Jee P. T. Solo - Confirmed reviews ALL

I really enjoy the stay at Mama and like its name, it makes me feel at home but not at home.

Customer review rating 3.0/5

Syani O. S. Families - Confirmed reviews ALL

They brag about it, and it extends to that attitude that you either love it or hate it. Unfortunately, we were the latter. While they are courteus and friendly, the underlying attitude seems to be that if you ask for something, whether information or even claiming a welcome drink, you are somehow inferior to them. The only exception was the lady who cleaned our room and the guy with very short clipped hair at the bar. We will NOT be coming back.

Bonjour Syani, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience left you feeling this way. At MAMA, we're all about creating a fun, welcoming, and inclusive atmosphere, so it's disappointing to learn that some of our team's interactions came across differently and made you feel undervalued. That said, we're delighted to hear that our housekeeping team member and our bartender with the very short clipped hair made a positive impression on you. We'll be sure to share your kind words with them, they'll be thrilled to know they helped brighten your stay. Your comments regarding the service attitude have been shared with our team for reflection and improvement. While we love a little personality at MAMA, it should never come at the expense of genuine hospitality and making our guests feel cared for. We're sorry we missed the mark during your visit and regret that we won't have the opportunity to welcome you back. Nevertheless, thank you for giving us a try and for helping us improve. Take care, With love, 💋 Mama

Customer review rating 5.0/5

John A. L. R. Couples - Confirmed reviews ALL

the staff very welcome when we asked if its able to have an early check in.

Customer review rating 4.5/5

Raymond L. S. Couples - Confirmed reviews ALL

Really great hotel with a funky vibe. Really nice room with good facilities. Unfortunately, we had a small technical problem with the blinds which could not be fixed quickly, but luckily we were able to darken the room as we needed sleep after a long flight

Other web-users rate our hotel

  • 167 reviews 9.3/10 Location
  • 247 reviews 6.9/10 Room
  • 388 reviews 8.9/10 Service
  • 268 reviews 9.6/10 Vibe
  • 243 reviews 8.7/10 Food
  • 157 reviews 7.6/10 Amenities
  • 152 reviews 4.2/10 Comfort
  • 68 reviews 7.4/10 Breakfast

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