Mama Shelter Singapore 4 stars

Customer review rating (ALL Rating) 4.4/5 150 reviews

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Description

Hotel extras

  • Our 115 rooms designed by Dion & Arles offer a cosy place to retreat to after a long day.

  • Mama restaurant is the place to meet up to discover Mama's generous menu.

  • Enjoy our signature cocktails at the Island Bar.

  • Share a meal with your friends after discovering Singapore.

  • Mama offers you relaxation and refreshment with her 5-star bedding.

Our accommodation(s)

Hotel location

Mama Shelter Singapore

110 Killiney Road
239549 SINGAPORE
Singapore

GPS:1.29858, 103.83882

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  150 reviews

Customer review rating 4.5/5

Muhammad R. B. R. Couples - Confirmed reviews ALL

The team was very warm in welcoming guest in. Room was very new and clean and cozy. Breakfast was delicious as well. Hotel provides earplugs due to the construction nearby the hotel.

Bonjour R., Thank you so much for your lovely review! We’re delighted to hear that our team made you feel warmly welcomed from the moment you arrived, creating that friendly and genuine connection is what we love most at Mama. It’s also great to know you enjoyed the comfort of our new, clean and cozy rooms, as well as our breakfast spread. We’ll be sure to share your kind words with the kitchen team! We truly appreciate your understanding regarding the nearby construction. Providing earplugs is one of the small ways we try to ensure our guests can still rest comfortably, and we’re grateful for your patience. We hope to welcome you back again soon for another fun and relaxing stay with us. With love, 💋 Mama

Customer review rating 3.5/5

Mohd I. H. A. M. N. Business - Confirmed reviews ALL

Unique hotel and a walk away from somerset station and orchard gateway. A few local food restaurants and 7eleven located adjacent the hotel.

Bonjour I., Thank you for taking the time to share your experience with us. We’re delighted to hear that you found the room comfortable and enjoyed our unique Mama vibe. It’s also great to know that our convenient location, just a short walk from Somerset MRT and Orchard Gateway, with local eateries and amenities nearby, added to your stay. We sincerely appreciate your understanding regarding the construction noise in the vicinity. While it is beyond our control, we are continuously working on ways to minimize any disturbance to ensure a more comfortable experience for our guests. We truly hope to welcome you back to Mama Shelter Singapore for an even better stay next time. With love, 💋 Mama

Customer review rating 4.5/5

Vengeswaran S. R. Solo - Confirmed reviews ALL

I only stayed for a night but in general it was good. There was a welcome gift in the room was well appreciated and the cookies at departure was a nice surprice. It was also proactive to provide earbuds due to the contructions happening. There are teething issues in the room such as: the light in the toilet failed to turn on after some time, the water in the sink took a while to drain and when opening the locked door from inside, it doesn't fully unlock. Hope you can resolve them. I woul definitely return if I had the opportunity again.

Bonjour Vengeswaran, Thank you for taking the time to share your experience with us. We are delighted to hear that you had an overall enjoyable stay and that you appreciated the welcome gift, our departure cookies, and the thoughtful provision of earbuds during the nearby construction, these little touches are very much part of the Mama spirit. That said, we sincerely regret the inconveniences you encountered in your room. The issues you highlighted regarding the bathroom lighting, slow drainage, and door lock are certainly not reflective of the experience we strive to provide. Please rest assured that your feedback has been shared with our Engineering team for immediate review and rectification. Your comments are invaluable as we continue to fine-tune our operations, especially during this early phase, and we truly appreciate your understanding. We are thrilled to know that you would return, and we very much look forward to welcoming you back for an even smoother and more enjoyable stay next time. With love, 💋 Mama

Customer review rating 5.0/5

Trivikram K. Friends - Confirmed reviews ALL

I loved the stay at mama shelter. This is my first time staying at mama shelter and this place is totally a different from the rest of the Accor properties and I loved the vibe of the hotel and the whole team in the hotel are so welcoming and cool and this of the most futuristic hotels I have stayed recently except the rooms are little compact apart from that I loved the stay. Thanks to the whole team at the hotel. I definitely recommend it if you are ok with the room size.

Bonjour K., Thank you so much for taking the time to share your experience at Mama Shelter Singapore. We are thrilled to hear that you enjoyed the vibrant vibe of our hotel and found our team welcoming and friendly. We appreciate your kind words about the futuristic design and overall atmosphere. We also acknowledge your feedback regarding the room size, and we’re glad that it didn’t stop you from enjoying your stay. It means a lot to us that you would recommend us to others, and we hope to welcome you back soon for another memorable stay! With love, 💋 Mama

Customer review rating 2.5/5

Aman A. Couples - Confirmed reviews ALL

So i'd say that overall the stay was nice but one appalling behavior has left me in bad taste. My room was upgraded to a room with terrace as per my accor gold benefit. Now first few hours in the room were fine but when i woke up there was very loud construction noise and caused me headache. It led to my entire day getting wasted on a short vacation. The management knew that construction is ongoing yet didn't ask me whether id still like it or not? This behavior highlights that they hardly care. The noise wasnt something light, it felt like there was a constant drilling on my head. They did change my room afterwards but the damage was already done. It really ruined precious days of my vacation. As someone who is loyal to Accor, this is has left me thinking about my loyalty. They also used an incorrect mcc for payment, Restraunts instead of hotels, which left me with extra charges from my bank towards my card. All this has left me with a very bad experience overall.

Bonjour Aman, Thank you for taking the time to share your feedback with us. While we are glad to hear that you enjoyed certain aspects of your stay, we are truly sorry for the issues you experienced, which clearly fell short of the high standards we aim to provide. We sincerely apologize for the construction noise in your upgraded room. You are absolutely right, our team should have informed you in advance and offered an alternative, so you could have made an informed choice. We completely understand how this impacted your stay and your short vacation, and we regret the inconvenience caused. Additionally, we apologize for the error in the payment MCC, which resulted in extra charges from your bank. This should not have occurred, and we understand how frustrating this must have been. Please know that your feedback has been shared with our management team to ensure we improve communication and operational accuracy, so future guests do not face similar issues. We truly value your loyalty to Accor, and we hope you will consider giving us another opportunity to provide you with the seamless, enjoyable experience you deserve. Thank you again for your feedback, and we hope to welcome you back under better circumstances. With love, 💋 Mama

Other web-users rate our hotel

  • 102 reviews 9.5/10 Location
  • 137 reviews 6.7/10 Room
  • 237 reviews 9.2/10 Service
  • 160 reviews 8.9/10 Food
  • 155 reviews 9.8/10 Vibe
  • 91 reviews 8.1/10 Amenities
  • 72 reviews 4.1/10 Comfort
  • 33 reviews 5.2/10 Breakfast

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