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Novotel Singapore On Stevens Hotel 4 stars

Customer review rating 4.4/5 5,604 reviews

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Novotel Singapore On Stevens
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+ 25 Services

Hotel extras

  • Tropical Lush Urban Paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on requestPaying
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Singapore On Stevens

Orchard District
28 Stevens Road, #01-01
257878
257878 singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :  CITY

  • MRT BLUE LINE :  DOWNTOWN LINE STEVENS

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: Pool side, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Floor Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

At Food Exchange, friends and family come together over delicious meals. In the stylish contemporary space with a lush leafy backdrop and al fresco dining by the infinity pool, Food Exchange is a cheerful spot for breakfast, lunch and dinner.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APÉRITIF TAPAS BAR

Non contractual photo

L'Apéritif Tapas Bar serves French-inspired cocktails and European and Asian tapas. The ideal place to unwind with friends, or enjoy the wide selection of wines, craft beers and signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 450 m²

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,604 reviews

tripadvisor

TripAdvisor Rating 4.5/5

680 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.0/5

Carol Friends - 29/03/2020 Confirmed reviews ALL

Good service from check in, hotel suite was spacious and comfortable.

Dear N.H, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that Dahlia and the rest of our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Love the design of hotel, hospitality, room design, excellent stay!

Customer review rating 5.0/5

T. S. Q. Couples - 25/03/2020 Confirmed reviews ALL

Stay is great, love the hotel ambience - the design, free late check out timing is really appreciated alot! Thank you Novotel for such great experience! One of the best hotel i enjoyed so far as well. Would like to give thanks and compliment to the guy - forgotten his name (think its Ari) - the front office that checked us in, very meticulous and friendly! (: Hope Novotel comes out with deals in the future!

Dear TSQ Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Airi and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good Stay with Great Service

Customer review rating 4.0/5

Sisi Friends - 24/03/2020 Confirmed reviews ALL

I am staying in the Premier Suite with 1 king bed room. I was really happy with the sizing of the room. Its really comfortable. I love the idea of having 2 tv, 1 at living room / bedroom. Everything was great. One thing I wished could have been better is that, the lounge was not as impressive as I thought. I was thinking If I am here for a business trip and would love to have small bite... The lounge only have chips and nuts. It will be nice to have sandwiches or small bite. Breakfast spread is a little disappointing as the food wasn't in generally great. Everything was good in the hotel, services from the staff and rooms. But food wise really need to improve to increase more people coming in to staycation or for any business related stay in future. :)

Dear C.S.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Kindly be assured that your comments about the lounge and the quality of food have been shared with the relevant Department Heads for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, Kevin Bossino General Manager

Comfortable StayCation despite Covid-19

Customer review rating 4.0/5

Bernard H. Solo - 24/03/2020 Confirmed reviews ALL

Despite Covid – 19, hotel’s operations are running normal. One can enjoy breakfast, swim at the pool and work out at the gym workout at any time with lesser guests. Indeed, a comfortable and eventful stay which was made possible by following staff too. Front Office :Mirah, Rueben and Dahlia. Food Exchange : Deep and Elise

Dear B.H, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that Deep, Elise, Mirah, Rueben, Dahlia and the rest of our team members rendered their services well. Your compliments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good Stay

Customer review rating 4.0/5

K. Couples - 24/03/2020 Confirmed reviews ALL

The room is comfy, however the shower drainage is slower than the flow of the shower head which cause the water to flow out of the shower area and wet the area at the entrance of the toilet

Dear K.L.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Please rest assured that your comments about the water flow have been shared with our Engineering Team for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, Kevin Bossino General Manager

Good Service

Customer review rating 3.0/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

My husband and i had a late checked in at 8pm and checked out at 330am due to air con not cold in the middle of the night .

Dear C.S.M, Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. I regret to know that you were not fully pleased with your recent stay with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. On your next visit, kindly do let any of our friendly team members know about the issues in the room and our team will be delighted to arrange for a room change for you. I am truly disappointed to learn that we have not left you with a positive final impression of the hotel. I sincerely hope that this experience does not keep you from staying with us again as we hope to welcome you back to Novotel Singapore on Stevens. Sincerely, Kevin Bossino General Manager

Good stay

Customer review rating 4.5/5

Cin Friends - 24/03/2020 Confirmed reviews ALL

Good service and comfortable bed.

Dear N.C, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

A very relax-full stay

Customer review rating 4.5/5

Sjp Families - 23/03/2020 Confirmed reviews ALL

Enjoy the cozy environment of the room and had a relax-full time at the pool. Property is ideally situated away from the hustle and bustle of the city and yet its still a stone trow away from Orchard.

Dear J.P.S, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members at the hotel and at Winestone rendered their services well. Your compliments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good Stay

Customer review rating 4.5/5

Sylbestine Couples - 20/03/2020 Confirmed reviews ALL

Room is reasonably sized. 3 bus stops away from Orchard shopping belt. Breakfast not to our liking. Quite a bump that there is no bath tub for premier room. I think only Suite has bath tub. Nevertheless stay was comfortable and good.

Dear H.W.S, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Bossino General Manager

Great value hotel with large high quality rooms and friendly staff

Customer review rating 4.5/5

Derek F. Business - 20/03/2020 Confirmed reviews ALL

I have been staying regularly at the Novotel on Stevens because of the high standard rooms which are maintained to a ' like new ' standard and of course the staff who take care of you. I look forward to my next stay

Dear DVF, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that Mira and the rest of our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

comfortable and quiet stay

Customer review rating 4.0/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

room is spacious and comfortable. location is ideal for guests who prefer quiet location out of the main orchard road. hard to get to town area after missing the shuttle services which only operate till 1pm. have to grab back from orchard because it's too far to walk back. otherwise an overall enjoyable experience!

Dear FMXM, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Please rest assured that your comments about your breakfast experience have been shared with the F&B Manager for further review and constructive action. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Nice hotel

Customer review rating 4.0/5

John S. Couples - 16/03/2020 Confirmed reviews ALL

Stayed 3D2N, nice new hotel, good facilities, enjoyed using the gym, good breakfast spread (complimentary) and used the free shuttle to Orchard Rd. It’s a 25 mins walk to Botanic Gardens. Very friendly staff, too.

Dear SKKJ, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. As the surrounding restaurants and the car park are managed by a third-party vendor, the hotel is only entitled to a limited amount of carpark coupons for our valued guests. While we would have loved to have given you more complimentary coupons, we trust that you understand the constraints faced in this situation and we sincerely thank you for your kind understanding in this matter. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

very nice hotel and staff are lovely, but some improvements could be made.

Customer review rating 3.5/5

Mrs D. Families - 11/03/2020 Confirmed reviews ALL

Arrived and greeted by staff bags taken for us. Easy to check in and as early allowed into one of our rooms. Food was nice, but breakfast items could be hotter, always on the cold side. Nice pool, however by the end of our stay it was becoming very green and needed to be cleaned. By brother got married here. Everything was nice.

Dear J.D, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Please rest assured that your comments about both the pool and the breakfast items have been shared with both our Chief Engineer and our F&B Manager for further review and constructive action. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Satisfied stay

Customer review rating 3.5/5

Gerry L. Couples - 11/03/2020 Confirmed reviews ALL

Stay was pleasant, staff was friendly & able to accede most of our request except for the suite up grades with bath tub, but is fine.

Dear Mr G.L.W.X Happy Wedding Anniversary wishes and thank you very much for your review of Novotel Singapore on Stevens. It is a pleasure to receive positive feedback. I will share your compliments with our team. Kindly rest assured that your comments about the waiting time (Winestone) and the food selection at L'Aperitif have been shared with the F&B Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, Kevin Bossino General Manager

Well located and serviced

Customer review rating 5.0/5

Marg R. Friends - 10/03/2020 Confirmed reviews ALL

The staff were excellent. The room was clean and tidy. The shuttle bus was great in order to get to the main shopping area.

Dear MMR, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Ashok and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Customer review rating 4.0/5

Serene Families - 10/03/2020 Confirmed reviews ALL

Had a good stay.

Dear S.C, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Your comments about the service have been shared with our Executive Housekeeper for further review and constructive action. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Another good stay in the premier level

Customer review rating 4.5/5

Jm Business - 08/03/2020 Confirmed reviews ALL

Another good stay in the premier level while transiting on. I had an upgrade (thank you) and all was good. Ash was in the Premier Lounge and he provided a high standard of service (congrats). In the AM I had the laksa in the second floor Food Exchange. That's a good way to start the day. Evening drinks and light snacks in the Premier Lounge were good as always. I thought the light snacks had improved actually.

Dear J.M, Thank you for your wonderful review of Novotel Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Ash and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Nice hotel

TripAdvisor rating 5.0/5

TW H 30/01/2020 TripAdvisor review

Check-in was fast. Room was ready. Good size room. Room amenities with 4 modern USB ports for charging mobile devices. Bed was comfortable and had a good night sleep. Included breakfast every morning was convenient and have a good choice of food options. 7-11 convenient store and quite a few F&B restaurants are within the building facility.

Dear TW H, Thank you very much for your review of Novotel Singapore on Stevens. I am delighted to learn that you had an overall positive stay with us! On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

novotel

TripAdvisor rating 5.0/5

I2568TFdavidr 26/01/2020 TripAdvisor review

Excellent in every way particularly the helpful staff who always went the extra mile to ensure a first class experience and to assist in any way possible.Excellent breakfast and standards that couldn't be faulted

Dear I2568TFdavidr, Thank you for your review of Novotel Singapore on Stevens. I am delighted to learn that you had an excellent time with us. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

An Enchantment

TripAdvisor rating 5.0/5

guybert6 Couples - 11/01/2020 TripAdvisor review

This was my third stay in this Novotel, after my previous stay of one week in last December. A very warm welcome full of attentions, tactfully. A very pleasant room with powerful air condition to be adapted to your needs, real delicious food to your taste in the main restaurant with attentive and continuous care, two wonderful swimming pools, a peaceful area to relax without any worries. I was astonishingly and carefully looked after. I would be only too delighted to come back as soon as possible and enjoy again an authentic excellent service!! My special thanks and dedications would go to Mrs. Dahlia De Guzman and Mr. Ash Abu Bakar.

Dear guybert6, Thank you for choosing to stay with us again and the pleasure is absolutely ours to have been at your service.At Novotel Singapore on Stevens, our guests satisfaction is of top most priority for us and I am glad that you had a great experience in our hotel. Reviews such as yours are an affirmation for us that our valued guests appreciate the lovely gifts and services that we strive to deliver everyday. Thank you very much for your invaluable feedback. I look forward to the pleasure of welcoming you back again to Novotel Singapore on Stevens in the near future! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

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