Novotel Singapore On Stevens Hotel 4 stars

good service

I've stayed in several Novotels around the region and overall, it was quite as I had expected

Nice location and very convenient with free shuttle service. Great variety at breakfast.

Awesome!

Clean, comfortable and big rooms. Relaxing pool to unwind. Lots of dining options and very accessible.

There is good location for easy to access CBD. Room is very clean and quite. Price is reasonable.

Friendly and attentive staff.

Beautiful hotel with great facilities. Very family friendly. Staff were so accommodating and very friendly. We loved every minute of out trop and will sure be back soon. Thank you for a great holiday

As a frequent guest at the hotel, i enjoy the recognition and "welcome back" service from all the staff I encounter, from the front desk and valets to the lounge team.

Location was good; town area was just around the corner. There were also some food choices and a convenience store right below the hotel. However, air conditioning was not chilly enough; in fact the whole hotel felt a little stuffy. There was also a baby cockroach on my night stand. Room was pretty dusty too. Other than those mentioned, it was a rather good stay. Hotel wasn't brimming with people (which is a good thing at this point of time), breakfast buffet was good (simple selection, but tastes nice) and the pool was nice too. Staff were friendly and helpful as well.

Pleasant and swift checking in. Professionally handled.

Was picked as "Guest of the Day" made me feel special

We were treated so well. Thank you thank you thank you. We celebrated our 20th wedding anniversary and the whole team made sure we were looked after from a cake to toys for the kids. The best service ever.

Overall a great stay, good food, location ok, good facilities.

Been coming back for years, but the last stay was rather disappointing. The positives included comfy beds, Nespresso with the third party pods...pringles and toberone from the inclusive minibar fridge...the Bijou delightful lounge and happy hour evening H’or dourves ..., the gym and two pools (even with the screaming kids and their oblivious uncouth parents... only a matter of time some dead kid with smashed head from running and diving will appear on CNA news) ...back with the positives...super friendly team ever so eager to please...Catherine at Winestone was a joy welcoming us on the first evening ....exhausted from a long flight.. super hardworking Danny (Working through CNY!) and his team at breakfast..in the lounge many thanks to Anna/Heidi/Reuben/Ash/Joshua/Dahlia For their kind Hospitaility ...as a platinum member, we were kindly offered an upgrade to a suite...But that’s when the rough edges surfaced.. 1. I made a request for a room on the lounge level near to the elevators way before arrival. But because of the upgrade, a room on Level 9 was set aside. This however had a faulty bathroom door apparently and we had to stay one night in a premium room on L10 and changed the next day. To avoid further delay, a suite on Level 8 was offered. would have been perfect if a suite on Level10 was ready for Us on arrival. The poor execution of this good will gesture actually created negativity. btw the cracked side panels of the wash basins and mold were not befitting. 2. The main reason for choosing this hotel was the free parking for guests and their visitors with cars. i usually hire a car from the airport. But i found out only on arrival that NOVOTEL changed their policy... Limiting one coupon a day. I was then advised incorrectly that departing during the lunch and dinner hours will be free which resulted in a parking charge of $19. Which I was reimbursed when I complained. I was then offered a second coupon per day because I was a platinum member. So why did they not extend the second coupon at the beginning which would have been sufficient for my daily needs. The team in the lounge will know it is not a matter of money. 3. to top it off, I was charged twice on my credit card and now awaiting the refund. We are not sure ...Why we should return...