Dear Valued Guest, Thank you for sharing your positive feedback regarding your stay. We are delighted to hear you found our pool lovely and our staff friendly. However, I regret that the breakfast spread did not meet your expectations and you experienced discomfort with the room temperature. Your comments are valuable to us as we continuously strive to enhance our guest experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your detailed feedback. I do apologise for the inconvenience you had experienced during your recent stay. It is important when booking via the ALL app to indicate the actual number of guests who will be staying in the room. The welcome drink voucher is issued in the app, guests will need to present it when redeeming their welcome drinks at the bar. I understand your expectations as an Accor+ Explorer Gold member and acknowledge that our team could have handled the situation with greater clarity. Your feedback on the carpark redemption process is also noted. I would like to clarify that the carpark is independently managed and not operated by the hotel. As such, complimentary parking coupons are issued at one coupon per room per day based on the arrangement with the carpark operator. I appreciate your feedback and we hope to have the opportunity to provide you with a smoother and more attentive experience on your next visit. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your positive experience at Novotel Singapore on Stevens. We are delighted to hear you found your stay to be comfortable and appreciated the friendliness of our staff. Your feedback is valuable to us, as it encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our staff. It is lovely to know that our Bellman, Akarsh, Agnes and Syed from our Food Exchange restaurant and Vimal from Housekeeping left a positive impression during your stay. We take pride in providing exceptional service, and your feedback serves as a great motivation for our team. We look forward to welcoming you back to Novotel Singapore on Stevens in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback regarding your recent family vacation at Novotel Singapore on Stevens. I am delighted to learn your first visit to Singapore was marked by such positive experiences. It brings me great joy to know that our team, particularly Veronica, was able to assist you in planning a thoughtful itinerary and ensuring you felt comfortable throughout your stay. Our staff is dedicated to providing personalized service, and it is heartening to hear that their efforts contributed to making your stay warm and welcoming. I will certainly pass on your kind words to Veronica and the entire team, as they will be encouraged to continue their excellent service. I am also pleased that you appreciated our provision of filtered drinking water. At Novotel, we strive to offer sustainable solutions that enhance our guests' experiences while minimizing environmental impact. Your recognition of this initiative is greatly appreciated, and we are happy to know that it added convenience to your stay. It is lovely to read that your interactions with our team members, including Praba, Agnes, and Marcus, left a lasting impression on you. I believe that sincere hospitality is key to creating memorable experiences, and it is wonderful to know our team exemplified this during your time with us. Thank you once again for your kind words. We look forward to the opportunity to welcome you and your family back to Novotel Singapore on Stevens in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind remarks regarding your recent stay. We are pleased to hear you found our location convenient and enjoyed the complimentary beverages in your room. Your feedback about the front desk team's courtesy is appreciated, and we will ensure this is shared with them for improvement. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your detailed feedback and for your kind compliments on our friendly team, comfortable rooms, shower facilities and convenient shuttle service. Your mention of our Duty Manager, Nas will be shared with him as it will be a great source of encouragement. We sincerely apologise for the oversight with the cleaning of the coffee machine and replenishment of tea and sugar. We are glad that Nas, was able to assist with arranging daily housekeeping to better meet your needs. Your feedback on the Wi-Fi speed has also been noted as an area for improvement. We truly appreciate your understanding and are pleased to know you would consider staying with us again. We look forward to welcoming you back for an even better experience. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback and for your continued support as a returning guest. We are pleased to know you appreciate our convenient location and comfortable beds, but we sincerely apologise that this stay did not meet the standards you have come to expect from us. We are sorry for the long wait at check-in and the issues with your TV. Regarding housekeeping, we would like to share our Clean for Green initiative implemented since 2023, forms part of our sustainability commitment. Under this initiative, full housekeeping service is provided on alternate days to help reduce water and energy consumption and, consequently, our carbon footprint. On non-service days, guests are still welcome to request fresh towels, replenishment of amenities or housekeeping assistance whenever required. We are continually working to ensure that our sustainability initiatives are communicated clearly while maintaining the comfort and convenience of our guests. We truly appreciate your continued loyalty as an ALL Gold member and hope to have the opportunity to provide you with a much smoother experience on your next stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise for the concerns you experienced, particularly the presence of flying insects and dust in the room. This is certainly not the standard we aim to maintain. Your feedback has been shared with our Housekeeping team for review. We hope to have the opportunity to welcome you again and provide you with a more comfortable and pleasant stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you felt at home and enjoyed our lobby, clean accommodations, and the variety of dining options available. Our team strives to provide exceptional service, and it is wonderful to know you had a wonderful experience. We appreciate your recommendation and look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. I am delighted to hear that Deepika made such a positive impression during your check-in process. Her warm personality and dedication to providing outstanding service are truly commendable and reflect our commitment to guest satisfaction. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your positive experience at Novotel Singapore on Stevens. It is wonderful to know you found our amenities well-placed and accessible, contributing to a pleasant stay. We appreciate your suggestion on having the option to have take-away breakfast, and I assure you that guest feedback is valuable in our continuous improvement efforts. We hope to welcome you back for another enjoyable stay soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found your experience comfortable and appreciated the thoughtful gesture from our staff in celebrating your anniversary. It is our aim to provide memorable moments for our guests, and we are pleased that we could contribute to your special occasion. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback, and please accept our sincere apologies. We are particularly sorry for the oversight regarding the birthday decor arrangement you had requested. We understand how disappointing this must have been, especially for such a special occasion. Regarding the room, we take your cleanliness concerns seriously. The room was cleaned by one of our senior and experienced Room Attendants, who is known for her thoroughness and for being observant. Following your feedback, our Executive Housekeeper personally inspected the room. We also arranged for our pest control specialist to inspect the room, and no signs of pest activity were found. We are nevertheless concerned to hear about your daughter’s skin reaction and fully understand how upsetting this must have been for your family. While we are unable to establish a connection between the reaction and the room, we take your concern seriously. We sincerely regret the disappointment caused and appreciate your feedback as we continue to strengthen our attention to detail and guest experience. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Singapore on Stevens. I am pleased to hear you found your stay comfortable; however, I am sorry to hear about what happened to the ice creams. The mini bar in our guestrooms do not have a freezer compartment and is not designed to keep items frozen rather to keep items chilled. I appreciate your continued loyalty and we look forward to welcome you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your wonderful 100/100 review and for choosing Novotel Singapore on Stevens for your long stay. We are delighted to know your time with us was so memorable and our tranquil surroundings, soothing ambience and welcoming atmosphere made you feel truly “home away from home.” It is especially heartening to hear you enjoyed your experiences at Food Exchange. We will certainly share your kind recognition with Agnes and Marcus, who will be delighted to know that their warm and attentive service contributed to your stay. We are also pleased to hear you appreciated our sustainability efforts, particularly the availability of drinking water directly from the separate water filtration system installed in all our guestrooms. It is encouraging to know these initiatives resonate with our guests as we continue our journey towards more responsible and sustainable hospitality. Thank you as well for your continued support as an ALL – Accor Live Limitless member. We have noted your feedback regarding the level of recognition during your stay, especially as you had just joined the programme, and we will continue working to ensure our members feel welcomed and valued from the very beginning of their ALL journey. Your kind words mean a great deal to our entire team, and we look forward to welcoming you back to Novotel Singapore on Stevens whenever your travels bring you to Singapore again. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your experience with us. I am pleased to hear you enjoyed your stay overall. However, I sincerely apologize for the inconvenience you faced regarding the housekeeping service on your third day. We would like to clarify your feedback about your room not being cleaned on the third day. Our Clean for Green initiative forms part of our sustainability commitment. For this initiative, full housekeeping service is provided on alternate days to help reduce water and energy consumption and, consequently, reducing our carbon footprint. On non-service days, guests are still welcome to request fresh towels, replenishment of amenities or housekeeping assistance if and when required. In this instance, the third day of your stay is a non-cleaning day. The information is shared during check-in, just in case guest miss out on this, we place an information card on the bed on the day of your arrival, the television in your room also provides information on our Clean for Green initiative. Please be assured our team is dedicated to maintaining high standards, we appreciate your understanding and hope to welcome you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience at Novotel Singapore on Stevens. It is wonderful to learn that your family had an enjoyable staycation with us. We strive to create memorable experiences for our guests, and it is heartening to know that our efforts resonated with you and your family during your visit. I appreciate your kind words about our staff members, particularly the F&B team led by Marcus. It is always rewarding to hear that our team has left a positive impression on our guests. I will certainly convey your compliments to Marcus, Agnes, Syed, and Chef Sean. Their commitment to providing exceptional service, ensuring that every guest feels welcomed and cared for, is a cornerstone of our hospitality philosophy. It is lovely to know that their attention to detail and personal touches, such as remembering names, enhanced your dining experience. I am also pleased to hear that Chef Sean's efforts in maintaining the quality and presentation of our buffet were appreciated, even during the busier times. His dedication, along with the entire team's hard work, plays a crucial role in delivering an enjoyable dining experience for all our guests. Thank you once again for your kind feedback. We are delighted that you and your family are looking forward to returning to Novotel Singapore on Stevens. We eagerly await the opportunity to welcome you back and provide you with another memorable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback and for your kind comments about our team, your check-in and check-out experience. We sincerely apologise for the issues you encountered with the room, as these are certainly not the standards we strive to maintain. We appreciate you bringing these matters to our attention and have discussed them with our Director of Housekeeping. We are pleased that our team was able to assist, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Yours sincerely, Piotr Kupiec General Manager