Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,604 reviews

Best price
guarantee
Novotel Singapore On Stevens - Image 1
Novotel Singapore On Stevens - Image 2
Novotel Singapore On Stevens - Image 3
Novotel Singapore On Stevens - Image 4
Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,604 reviews

Customer review rating 4.5/5

Daniel O. Business - Confirmed reviews ALL

Shout out to Accor Check in staff member: Anand & Emily. They had been hospitable and helpful during my stay at Novotel. Prompt check in and pleasant lounge access. Most courteous and friendly staffs over at Food Exchange as well. One thing to note, upon my check out on the 10th May - there was a breakdown on the car park gantry boom. It resulted not only a massive jam, as cars were not able to exit the car park, but my taxi was also held up and was charged $3 parking fee (when it should had been complimentary, since pick up lobby had been shifted to B1 carpark due to renovation). I ended up paying an additional parking fee, because of the car park gantry boom was faulty.

Dear Valued Guest, Thank you for taking the time to share such a detailed review following your recent stay at Novotel Singapore on Stevens. We are truly delighted to know that you had a great hospitality experience with us overall. Your kind recognition of Anand and Emily at the Premier Lounge is greatly appreciated. We are pleased to hear that their hospitality, efficiency, and helpfulness contributed positively to your stay and lounge experience. We will certainly share your compliments with them and also with our Food Exchange team, who will be encouraged to know their courteous and friendly service left a lasting impression. At the same time, we sincerely apologise for the inconvenience caused during your departure due to the unexpected car park gantry breakdown on 10 May. We understand how frustrating the congestion and delay must have been, especially when it resulted in an additional parking fee for the taxi you were in due to the temporary relocation of the pick-up point to the B1 carpark. Your feedback has been shared with the relevant teams for review to help us better manage such situations and minimise disruptions for our guests moving forward. Thank you as well for your suggestions regarding bottled water preferences and housekeeping services. As part of our ongoing sustainability efforts, Novotel Singapore on Stevens has moved away from single-use plastic bottled water in favour of filtered drinking water solutions. This initiative is aimed at reducing plastic waste and lowering the overall carbon emissions associated with the production, transportation, and disposal of plastic bottles. Similarly, our alternate-day housekeeping programme has been introduced as part of our commitment to more sustainable operations. By reducing the frequency of full room servicing, we are able to minimise water and energy consumption, as well as reduce the use of cleaning chemicals and linen laundering, all of which contribute towards lowering our environmental footprint. We understand that preferences may differ from guest to guest, and we truly appreciate your understanding and support as we continue balancing guest comfort with responsible hospitality practices and our long-term sustainability goals. Once again, thank you for your continued loyalty as an ALL Platinum member and for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 5.0/5

Lai B. Couples - Confirmed reviews ALL

I love the hotel room so much - it was a very comfortable stay for me and my husband. The reception service was also very great. Shoutout to Fauzi who had assisted us with our one night extension and even offered later check out time when they know that I’m celebrating my husband’s birthday and our wedding honeymoon. Additional shoutout to Marcus and Agnes from Food Exchange. Their services were exceptional - they even arranged for birthday cake when they got to know it was my husband’s birthday when we went for our breakfast buffet. Overall, the service and stay was really great. I can’t wait to be back again.

Dear Valued Guest, Thank you for sharing such a wonderful review following your recent stay at Novotel Singapore on Stevens. We are truly delighted to know that you and your husband had a comfortable and memorable stay with us while celebrating such special occasions. It is heartwarming to hear that Fauzi was able to make your experience even more meaningful through his thoughtful assistance with your extension request and late check-out arrangements for your husband’s birthday and honeymoon celebration. We are equally pleased to know that Marcus and Agnes from Food Exchange created a memorable breakfast experience with the birthday cake surprise. Your kind recognition will certainly be shared with them, and we are confident it will mean a lot to the team. We are also grateful for your appreciation of our sustainability initiatives and sustainable products. It is encouraging to know that these efforts resonated positively with you and enhanced your overall experience with us. At the same time, thank you for highlighting the queue management experience during check-in and the booking difficulties encountered on the Accor website. We sincerely apologise for the inconvenience caused and appreciate your constructive feedback, which has been shared with the relevant teams for review and improvement. Most importantly, we are truly appreciative of your kind words about feeling recognised as an ALL member. Creating meaningful and personalised experiences for our loyal members is something we deeply value. Thank you once again for your generous support and recommendation. We look forward to welcoming both of you back again soon for another memorable stay with us. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 2.0/5

Hwee F. L. Families - Confirmed reviews ALL

overall quite disappointed with the service. on the first day we arrived after 4 and only 1 of the rooms was ready. we were also not notified that the other room was ready until we went down to check & the recep insisted that she had called to inform us but we did not hear anything & were in the room throughout. when we entered the other room, amenities were not replenished & the shower blind was faulty - recep then told us that the engineers will fix it the next day. on d2 night, came back but the blind was still not fixed hence got the engineers to come up & was informed that it will take awhile & to call them the next morning. on d3 called the engineers but was informed that they are already aware of this issue for a month & they have ordered the part but it’s not here yet - feel that this could have been communicated to us when we checked in especially since it’s a problem that the hotel is already aware internally & there also seems to be improper communication internally as well. at night, came back to amenities not replenished fully and no new face towels provided.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Novotel Singapore on Stevens. We sincerely apologise that your experience did not meet expectations, particularly regarding the room readiness, communication, maintenance follow-up, and housekeeping consistency during your stay. We understand how frustrating this must have been and regret the inconvenience caused. Your comments have been shared with the relevant teams for review and improvement, especially in the areas of internal communication, service delivery, and room maintenance follow-up. We also appreciate your suggestions regarding streaming services and WiFi improvements, which have been noted accordingly. We sincerely appreciate your loyalty as an ALL Gold member and regret that this stay did not reflect the standards we aim to deliver. We hope to have the opportunity to welcome you back again in the future and provide you with a much smoother and more positive experience. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 2.0/5

Jie Y. Business - Confirmed reviews ALL

The clothes were lost but not found, and the sanitation only cleaned my colleague's room. Mine was not cleaned every day, and it has been emphasized several times that it needs to be cleaned every day.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Novotel Singapore on Stevens. We are sorry to hear that your experience fell short of your expectations, particularly regarding the missing T-shirt and housekeeping service during your stay. Following your report, our Housekeeping and Security teams conducted a thorough investigation into the missing item, including checks with our laundry, lost and found records, and the relevant team members assigned to your room. Unfortunately, despite our efforts, we were unable to locate the T-shirt and the investigation concluded with negative findings. We understand how disappointing this is and sincerely regret the inconvenience caused. In our efforts to promote responsible cleaning practices that minimise the environmental impact, our Housekeeping has adopted an environmental sustainability program designed to focus on reducing water and energy consumption, lowering carbon footprint and using non-toxic biodegradable cleaning agents. We have introduced non-cleaning days. Our records indicate that housekeeping service was carried out daily in accordance with your request. Nevertheless, we apologize if the service delivery did not meet your expectations. We appreciate you bringing these matters to our attention and regret that your experience fell short of the standards we aim to provide. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.0/5

Kuang H. C. Solo - Confirmed reviews ALL

Comfy rooms, nice infinity pool and good breakfast

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Novotel Singapore on Stevens. We are pleased to know you enjoyed the comfort of our rooms, the infinity pool, and the breakfast selection during your stay. It is also wonderful to hear that Marcus left such a positive impression with his warm greetings and friendly smile. We will be sure to share your kind compliments with him. At the same time, we sincerely apologise for the disappointing arrival experience you encountered on 9 May. We understand how frustrating it must have been to experience a long queue at reception with limited staffing support, and we regret that the service standards demonstrated during that moment did not reflect the warm hospitality we strive to provide. Your feedback regarding the lack of engagement and attentiveness has been shared with the relevant team for immediate review and coaching. We also appreciate your constructive suggestions regarding additional staffing support at the reception desk and the B1 drop-off area, especially during the ongoing renovation period. Your comments are valuable as we continue to improve the guest arrival experience. In addition, thank you for highlighting the WiFi speed concerns. Thank you once again for your valuable feedback and support as an ALL Classic member. We truly appreciate your comments and hope to welcome you back again for a more seamless and enjoyable stay in the future. Yours sincerely, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 842 reviews 8.3/10 Location
  • 1,313 reviews 7.5/10 Room
  • 1,916 reviews 7.3/10 Service
  • 14 reviews 7.7/10 WiFi
  • 603 reviews 6.7/10 Cleanliness
  • 421 reviews 7.1/10 Breakfast
  • 228 reviews 9.5/10 Pool
  • 79 reviews 9/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore