Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. I am delighted to hear you found your room comfortable and enjoyed our amenities, particularly the gym and pool. It is wonderful to know that our executive lounge staff provided you with excellent service and your special mention of Prabakaran will be shared with him. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you found our staff pleasant and our facilities to your liking. It is wonderful to know you appreciated the cleanliness of your room and our convenient location, as well as the shuttle bus service. Your recommendation means a great deal to us. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback. I am pleased you enjoyed a comfortable stay and liked your room. We apologise for the delays during check-in and the crowded breakfast experience, particularly the shortage of cups and slower service. Your comments are valuable, and we have reviewed this for improvements. We hope to welcome you back for a smoother and more enjoyable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I do apologise that your arrival experience did not meet your expectations, particularly regarding the service you received and your request for an early check-in. We take your concerns about staff behaviour seriously, as we believe every guest deserves to be treated with warmth, courtesy and respect, regardless of nationality or background. Regarding your early check-in request, I would like to clarify that complimentary early check-in is subject to room availability. On this occasion, due to high occupancy and rooms being fully occupied from the preceding night, we were unfortunately unable to accommodate your request. For guests who require a guaranteed early check-in, we recommend booking the room from the night before to ensure it is available upon arrival. We regret any disappointment this may have caused. While we are pleased you were satisfied with the cleanliness and accommodation, we acknowledge that your arrival experience fell short of the standard we strive to deliver. Your feedback will be reviewed with the team concerned. I sincerely apologise for the disappointing first impression and we hope to have the opportunity to restore your confidence in our service on a future visit. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your wonderful feedback. I am delighted that you enjoyed your stay over the busy Grand Prix weekend and appreciated our attentive service, amenities and facilities. It is especially rewarding to know that Agnes and May from Food Exchange, and Wing from Concierge, made your experience memorable. I have shared your kind compliments with the respective team leaders. Thank you for highlighting the incorrect information in our room service materials and the need for clearer guidance on our Clean for Green housekeeping initiative. I do apologise for the inconvenience and have shared these observations with the relevant teams to improve the accuracy of our information and communication with guests. Regarding our self-service laundromat, this is an additional facility provided for guests' convenience, particularly those on longer stays. While we understand that complimentary access would be appreciated, the laundromat operates as a paid service similar to the breakfast package, which is not offered on a complimentary basis but as an add on for guests who prefer to enjoy breakfast in the hotel. We appreciate your understanding. Thank you once again for your thoughtful feedback and for choosing to stay with us during such a vibrant weekend in Singapore. We look forward to welcoming you back for another enjoyable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Singapore on Stevens. I appreciate your observations about our breakfast service. Your comments regarding your breakfast experience is being reviewed as we continue to enhance our guest experience. Your insights are valuable in this process. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I regret the inconvenience you experienced with the television and WIFI, and that our team did not adequately explain our Clean for Green Houskeeping initiative check-in. This initiative supports more responsible use of resources through reduced linen changes and alternate-day room cleaning, with additional service available upon request. I appreciate your suggestion to communicate this more clearly, as guests should understand what to expect during their stay. Your comments regarding breakfast variety and the overall service experience are also well noted and will be shared with the relevant teams for review. We hope to have the opportunity to provide you with a more seamless stay in the future. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your thoughtful feedback and for highlighting the cleanliness of our hotel and the warm service provided by our team. I am pleased you enjoyed your booking and arrival experience. I do apologise for the oversight on the special occasion arrangements and am sorry that we did not make your special occasion feel more memorable. This is definitely not a reflection of our usual standards. Your feedback on the breakfast, service attentiveness and Wi-Fi connectivity are also well noted and have been shared with the relevant teams for review. I appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to provide you and your family with a more enjoyable stay in the future. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback and for recognising the friendly service provided by our team. I am pleased you found the rooms comfortable and appreciated the cleanliness of our hotel. I am sorry to hear the check-in process and shuttle service timings did not meet your expectations. Your comments regarding late-night dining options, bathroom privacy and Wi-Fi connectivity are also well noted and will be shared reviewed with the team. I appreciate your constructive feedback as we continually seek to improve our guest experience, and hope to have the opportunity to welcome you and your family back for a more seamless stay. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I am sorry to hear about your experience, particularly during breakfast, where we fell short of the standards you have come to expect from any Accor hotel. I acknowledge your concerns regarding the replenishment of food, beverages and essential dining items, and recognise these should be managed effectively even during peak periods. It is not in our practice to assign a room to a guest if there are defaults, I have discussed with our team to check on the room condition. Please accept my apologies for the disappointment, and we hope to have the opportunity to restore your confidence in us on a future visit. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I am sorry to hear your overall stay experience fell short of your expectations. This is certainly not the standard we pride ourselves on delivering. Especially as our returning guest, a welcoming and seamless experience is our priority. I do apologise for the disappointment and appreciate you bringing these matters to my attention. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I am pleased to know you enjoyed the welcome experience, accommodation and cleanliness. However, I am sorry to hear your interactions with our team, particularly during breakfast and upon your return to collect your luggage, left you with a less favourable impression. This is not the level of hospitality we strive to provide, and your feedback have been shared with the respective leaders for review and improvement. We also appreciate your feedback regarding breakfast, ALL member recognition, room service and Wi-Fi connectivity, which will help us identify areas for improvement. I am happy to hear you are supportive of our sustainability initiatives as we continue to Thank you for your support of our sustainability initiatives and for recognising our efforts to adopt more responsible practices. Your encouragement is greatly appreciated. We hope to have the opportunity to welcome you back and provide you with a more consistently positive experience. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your positive feedback regarding your recent stay at Novotel Singapore on Stevens. I am delighted to hear you appreciated our prime location, which offers easy access to a variety of dining options. It is our aim to provide a convenient and enjoyable experience for our guests. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Singapore on Stevens. I appreciate your feedback regarding the noise levels and check-in process. It is encouraging to know that our breakfast team, especially Agnes and Chef Anthony, made a positive impact during your stay. Your insights are valuable as we continuously strive to enhance our guests' experiences. Sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your positive experience at Novotel Singapore on Stevens. We are delighted to hear you found our hotel to be a tranquil oasis in the vibrant city, and our location contributed to your enjoyable stay. Our commitment to providing a peaceful environment, along with convenient access to public transportation, is something we take great pride in. Your kind mention of Fara who processed your check-in and Carmella from our Winestone restaurant will be shared with them as it is a lovely encouragement for them to continue delivering service from the heart. It is wonderful to know you felt safe during your time here as a solo traveler. Your safety and comfort are of utmost importance to us, and we strive to create an atmosphere that allows our guests to relax and explore the surrounding area with confidence. We are also pleased that you were able to take advantage of our scheduled shuttle service, which is designed to enhance accessibility for our guests. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding the personal welcome note you received upon your arrival. It brings us great joy to know you appreciated those thoughtful touches during your stay. Our team strives to create memorable experiences for our guests, and your feedback serves as a wonderful affirmation of our efforts. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I sincerely apologise for the inconvenience caused by the lukewarm and water leakage in the shower, and the lack of follow-up from our team. This is not the level of service we strive to provide. I also acknowledge your feedback regarding the bathroom layout and understand how this may have affected your comfort and convenience. Please be assured your comments will be reviewed with the team for improvement. We value your loyalty as an ALL Gold member and are truly sorry we fell short of your expectations. We hope to have the opportunity to restore your confidence in us in the future. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I am pleased to hear you found your accommodations comfortable and appreciated our location. However, I do apologise the inconvenience caused during the check-in process and acknowledge the importance of efficiency in this area especially after a long flight. Your comments have been shared with our Front Office Manager for review as we strive to enhance our guest experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. It is wonderful to hear that our Duty Manager Kamala and the team contributed to your relaxing experience. We are pleased you found the room size comfortable and enjoyed our pool facilities, as well as the variety of dining options available in the vicinity. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager