Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,593 reviews

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Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,593 reviews

Customer review rating 2.5/5

Ankit D. Families - Confirmed reviews ALL

The whole experience of the hotel was pretty bad. When checking-in, the front desk said to dial zero for extra bed. When we dialled zero, it said scan the QR, and that did not have any option of extra bed. The breakfast was poor, and being sent back at breakfast for wearing slippers was a first for me! I was there for breakfast, not a black tie event! Only Umar & Deepika at the front desk seemed to be helpful.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay experience. We are sincerely sorry to learn about your experience with the extra bed arrangements. We have addressed this with our Front Office team and reviewed the process for improvements to be made. Your feedback regarding the breakfast experience, including the communication on the bedroom slippers, the concern our staff had was for your personal safety as the bedroom slippers are not designed to be worn outside the bedroom since there is no safety grip on the bottom of the slippers. It is an accident waiting to happen when the slippers come into contact with any wet surfaces. This is communicated to all guests coming into the restaurant for breakfast, we are looking out for the safety of all our guests. We recognize these interactions have impacted your overall impression of the hotel. At the same time, we are pleased to know that Umar and Deepika were able to provide helpful assistance during your stay. We will be sure to share your kind recognition with them, as positive feedback is always encouraging for our team members. Please accept our apologies for the shortcomings you experienced. Feedback such as yours helps us identify areas where we can improve our communication, service delivery, and guest experience. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 5.0/5

Joshua W. Families - Confirmed reviews ALL

Great room comfy beds good shower

Dear Valued Guest, Thank you for sharing your wonderful review and for choosing to stay with us. We are delighted to know that you and your family enjoyed a comfortable stay and appreciated our cozy rooms. It is also fantastic to hear that you found the ALL App easy and user-friendly to use. Your kind recognition of our team members means a great deal to us. We will be delighted to share your compliments with Ismail, Vicky, and Agnes. They will be thrilled to know their attentive service contributed to making your stay memorable. We are especially pleased to hear that Vicky's efforts in maintaining the cleanliness of your room stood out during your visit. Thank you as well for your continued loyalty as a Gold member of ALL – Accor Live Limitless. We truly appreciate your recommendation and are appreciative of your feedback across all aspects of your stay. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.5/5

Thi H. H. T. Couples - Confirmed reviews ALL

Very friendly staffs. Check in was easy. Bed is large and comfortable. Room is clean.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you found our staff friendly and that you enjoyed a comfortable and clean room. It is our goal to provide a seamless experience for our guests, and we appreciate your positive feedback on your stay experience. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Thilo V. Couples - Confirmed reviews ALL

A highly stylish hotel complex featuring two fantastic pools, clean and chic rooms, extremely friendly staff, and a gigantic breakfast buffet that leaves nothing to be desired.

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you enjoyed our facilities, inclusive of the pools and accommodations. It is also wonderful to know that Agnes made a positive impression and you appreciated the variety offered at our breakfast buffet. We look forward to welcoming you back for another exceptional experience. Best regards, Piotr Kupiec General Manager

Customer review rating 1.0/5

Niraj R. Families - Confirmed reviews ALL

Plates and bowls during breakfast were either wet or unclean altogether. Their policy of non-daily housekeeping is problematic too. The duvet on the bed was so small it didn't even cover the legs! Overall a mediocre hotel

Other web-users rate our hotel

  • 841 reviews 8.4/10 Location
  • 1,309 reviews 7.6/10 Room
  • 1,915 reviews 7.3/10 Service
  • 14 reviews 7.7/10 WiFi
  • 595 reviews 6.8/10 Cleanliness
  • 428 reviews 7.1/10 Breakfast
  • 380 reviews 8/10 Value
  • 230 reviews 9.5/10 Pool

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