Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.0/5 1,748 reviews

Novotel Singapore On Stevens - Image 1
Novotel Singapore On Stevens - Image 2
Novotel Singapore On Stevens - Image 3
Novotel Singapore On Stevens - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,748 reviews

TripAdvisor Rating  4.5/5  1,202 reviews

Certificate of excellence 2023

YOU MAY NOT GET THE ROOM YOU BOOKED

TripAdvisor rating 1.0/5

Chanel T TripAdvisor review

WARNING: IT'S POSSIBLE TO NOT RECEIVE THE ROOM YOU BOOKED AND THE CONCIERGE MORNING/EVENING SHIFT DON'T COMMUNICATE. We booked a 2 bed deluxe and upon arrival were told that only a 1 bed was available, but that a new room would be ready for us the next day. After packing and bringing all of our luggage downstairs the next day, we were again told by a different concierge that a 2 bed was not available. After asking for an explanation, the exasperated concierge said that "all rooms are subject to availability." We resigned to sticking with the original 1 bed room, and the concierge offered us a late check out. Lo and behold the evening before the day we check out, we tried to confirm a late check out, and the concierge on duty tried to tell us "oh no we're very busy tomorrow and can't offer late check out." I tried to explain our situation and they interrupted me by telling us fine we could have a late check out. Great, lovely front desk service, Novotel. If I had to rate the hotel on cleanliness and room layout alone it would be a 4-star. But the rude and unhelpful concierge service - and just complete disorganization with hotel booking puts Novotel Stevens on a blacklist for me. If you're a gambler, best to go to the MBS Casino instead of trying it out with your hotel booking.

Extremely smooth Wedding Banquet

TripAdvisor rating 5.0/5

ling quan G TripAdvisor review

I had the pleasure of meeting Saravanan Ramasamy during my best friend's wedding yesterday. He was the operations manager running the event that liaised with the Groom's entourage. Saravanan is clearly a very sharp man who is able to quickly internalize the flow of the event. He worked very quickly and give good advices in a respectful manner, demostrating 20 years of experience under his belt. The banquet was a resounding success thanks to his management. He was present on the ground and coordinating his team of what i could see is more than 40 people and us. I later found out that he was running back to back banquets and he did not show any signs of tiredness. Extremely professional person and in my opinion represented Novotel well.

Thank you Ally!

TripAdvisor rating 5.0/5

Jacqueline T TripAdvisor review

We threw a party for our daughters and Ally and her team from L'Aperitif were so kind and helpful. Ally went above and beyond helping the children and parents. We really enjoy coming to this Novotel as it is very family friendly and welcoming. Thank you Ally and team, and Adrian H for making our girls special day so happy and memorable :)

Dear Lovejacq, Thank you for taking the time to review your experience with us at Novotel Singapore On Stevens. We are delighted to hear that you had such a wonderful experience and we are grateful for your kind words on the excellent service provided by Ally , and Adrian H for the birthday celebration of your daughter. At Novotel Singapore On Stevens, we strive to provide the best stay experience possible for all our guests, and it is extremely encouraging to receive feedback such as yours. We look forward to welcoming you back soon! Kind regards, Piotr Kupiec General Manager

Comfortable

Customer review rating 4.0/5

Sue Families - Confirmed reviews ALL

Nice clean rooms. Easy location out from centre. But easy to use Grab to get anywhere within 15-30min. Not much for little kids. Pools are lovely. Staff lovely. Limited fresh fruit.

Top quality

TripAdvisor rating 5.0/5

PJ2727 Couples - TripAdvisor review

From the moment we arrived after a long flight we were greeted at reception and treated like absolute A grade clients until we left. Baggage to the room - straight to the privilege room for some cocktails and canapés then back to the quality room for a long nights sleeps. The rooms are beautifully furnished and spacious. The breakfast has so many varieties - a tip is to forgo the privilege lounge for the buffet style as the options are sensational. Nothing was a problem and the meal we enjoyed at Winestone was sensational - what an amazing Novotel and a credit to all staff. Thank you.

Dear PJ2727, Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that you enjoyed your stay with amazing service and that our room gave you a good ambience. We strive to provide our guests with top-notch service and it’s heartening to know that we have met your expectations. Your positive feedback about the breakfast buffet is also greatly appreciated as we want our guests to enjoy their meals with us. We are thrilled that you enjoyed your stay with us here at Novotel Singapore On Stevens and highly recommend it! We look forward to welcoming you again in the near future. Kind regards, Piotr Kupiec General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 620 reviews 8.4/10 Location
  • 1,040 reviews 7.3/10 Room
  • 1,243 reviews 6.8/10 Service
  • 19 reviews 7.6/10 WiFi
  • 492 reviews 6.3/10 Cleanliness
  • 340 reviews 6.4/10 Breakfast
  • 306 reviews 5.9/10 Food
  • 275 reviews 8.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore