Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,647 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,647 reviews

Customer review rating 1.5/5

William K. Families - Confirmed reviews ALL

We decided to stay at Novotel after staying at Mercure the week before. Hoping for an improved service compared to the slightly cheaper and lower tiered Mercure. Somehow, this management got it even worse in Novotel. Not a single smile or welcome during check in, when passing through the lobby or anything. They momentarily lost a package I had sent to the hotel showing that they follow no clear SOP and instead is just working to pass the time. When my friend dropped the package, front office said "your friend is not here and no one is going to drop his package in his room" VOLUNTARILY. Didn't even ask if they could do anything, she just said that as if to let my friend know that "i cannot be bothered to go". In a 4 star hotel, they clean the room every other day with the excuse of "sustainability" but even by the way the reception informed us, they know it was a move to safe money. As if this was during Covid times when housekeeping came every other day, staying at Accor's "Midscale" hotel tier feels like staying at a economical hotel in a different hotel chain like Marriott. It's as if management knows that the hotel charges cheaper prices compared to hotels in the area and are fine with having just that. Clearly not spending time and effort in training staff no matter what they say. Disappointing all in all.

Customer review rating 5.0/5

Nurazia A. Couples - Confirmed reviews ALL

I was

Customer review rating 1.0/5

Giles W. H. Families - Confirmed reviews ALL

Check in on the 10th floor was a warm and positive experience. My 10 year old son and I then went to our room on the 5th floor and opened the door to a smell of strong chemicals. I called 0 and asked for the Duty Manager. The Duty Manager was busy and so I turned on the air con to try and get rid of the toxic smell in our room and we left for a couple of hours. On returning the room was cold and the air con was working, but the toxic chemical smell was too strong to stay in the room. I propped the bedroom door open to try and get some air flowing into the room and called for the Duty Manager again. After a wait two men appeared at the door and asked how they could help. One of the managers agreed the smell was terrible and one just said, "Waaaaah laaah man. It just the cleaners trying to freshen the room by spraying it lor. It's normal." I told him the toxic fumes were not normal. The other manager said he would find us another room. After an hour and our door still being held open, we heard nothing. My 10 year old son and I then prepared to leave for the theatre. As we were leaving the hotel the manager appeared and said he had found another room. I told him it was too late and we were heading to the Theatre. So we had to return from the Theatre at 11pm and sleep in a room with a toxic chemical smell. Breakfast, was probably the worst quality I had in any hotel in Asia. Very disappointing from lack of basic fruit, cereal etc etc coffee was dreadful. The only good thing was a dedicated table for Platinum Accor members

Customer review rating 4.5/5

Leslie A. Friends - Confirmed reviews ALL

Location is good, accessible to shopping and tourist destinations.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you found our location convenient for exploring shopping and tourist attractions. Our team strives to provide an accessible and enjoyable experience for all our guests. We hope to welcome you back soon for another memorable visit. Best regards, Piotr Kupiec General Manager

Customer review rating 2.5/5

Siwat B. Families - Confirmed reviews ALL

Done Well 1. The bed firmness was comfortable and provided a good night’s rest. 2. Staff at the Food Exchange restaurant and bar were friendly, proactive, and helpful throughout the stay. Areas for Improvement 1. A late check-out was agreed upon during check-in. However, this was not communicated internally. I received a call at 12:30 pm asking me to check out, and the staff member was unaware of the arrangement. The tone of the conversation could have been more courteous. 2. I appreciate the hotel’s sustainability efforts, including reducing in-room amenities. However, the fulfilment process should be more responsive. Requested amenity items took over 30-40 minutes to arrive, and during a follow-up call, staff were unable to provide an estimated delivery time. 3. A hair dryer was not available in the room when we got in. It took sometime to deliver, which hair was almost already dry by then. 4. The small pool (0.5m) near the restaurant was dusty, with noticeable black debris in the water.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to hear you enjoyed the comfort of our bed and that our team at Food Exchange Restaurant and Bar left a positive impression through their friendly and proactive service. Your kind recognition of their efforts is greatly appreciated and will be shared with the team. At the same time, we are sorry that several aspects of your stay did not meet your expectations. In particular, we apologize for the lack of internal communication regarding your approved late check-out arrangement, which resulted in an unnecessary call and an interaction that did not reflect the level of courtesy we strive to provide. We understand how frustrating this must have been and will reinforce the importance of accurate handovers and communication with our Front Office team. We also regret the delays you experienced in receiving requested amenities. While we appreciate your support of our sustainability initiatives, we agree that service delivery must remain efficient and responsive. Your comments regarding fulfilment times, communication from our operator team, and the inability to provide estimated delivery times will be reviewed for improvement. As a valued ALL Gold member, your feedback is particularly important to us, and we will use it to improve both our service delivery and member recognition. Thank you once again for acknowledging our sustainability efforts and for providing balanced feedback on both the strengths and opportunities for improvement during your stay. We sincerely hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience in the future. Yours sincerely, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 867 reviews 8.5/10 Location
  • 1,340 reviews 7.6/10 Room
  • 1,972 reviews 7.5/10 Service
  • 11 reviews 7.7/10 WiFi
  • 616 reviews 6.9/10 Cleanliness
  • 443 reviews 7.1/10 Breakfast
  • 388 reviews 8.2/10 Value
  • 232 reviews 9.5/10 Pool

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