Novotel Singapore On Stevens 4 stars

Name: Novotel Singapore On Stevens | 4-Star Hotel in Central SG - ALL - ALL
Address: Orchard District, 28 Stevens Road, #01-01, 257878, SINGAPORE, 257878, SG
Telephone: +6564916100
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 1,644 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

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Novotel Singapore On Stevens

Hotel that makes every moment matter

Step into a lush urban paradise just minutes from Singapore's iconic Orchard Road and UNESCO Heritage Site, Singapore Botanic Gardens. The tranquil, modern and eco-friendly 254 guests rooms are perfect for business or leisure. Enjoy spacious and ergonomic work space, unlimited mobile internet access, state-of-the-art meeting facilities, a 24-hour gym, an infinity pool, a large outdoor lap pool and dining outlets in our 4-star hotel.

The 4-star Novotel Singapore on Stevens hotel is located in a modern, bustling central Singapore. Also known as the "Garden City", Singapore is covered with trees and tropical flora and fauna, making it one of the most pleasant cities to live and work in. The architectural design of Novotel Singapore on Stevens has subtle representations of Singapore's nature, culture and heritage - past and present.

Novotel Singapore on Stevens is an award-winning 4-star hotel, equipped with an infinity pool, lap pool, 24-hour gym, 9 meeting spaces, ballrooms and 9 restaurants, ideally located in central Singapore.

Novotel Singapore on Stevens no longer just providing a place to rest but a lifestyle and gastronomic destination where fitness enthusiasts, corporate travellers, families, local residents and foodies can enjoy a range of facilities and great restaurants.

Piotr Kupiec, Hotel Management

Hotel extras

Tropical lush urban paradise in central Singapore
Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens
Unlimited high-speed internet access on multiple devices
24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets
Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Room

Superior Room with 1 double bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

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Room

Superior Room with 2 single beds

3 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

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Room

Deluxe Room with 1 double bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

See availabilities

Room

Deluxe Room with 2 single beds

3 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

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Room

Premier Floor Room with 1 double bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

See availabilities

Suite

Premier Suite with 1 king bed

4 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

See availabilities

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

+65 6491 6100

+65 6491 6085

Railway station
Bus stop
Airport

Orchard MRT Station

Railway station

Access: 100 m / 0.99 mi 14 min walk / 2 min drive

Taxi

2.38 € 3.5 SGD
Shuttle

Shuttle scheduled

Details

Shuttle Bus from the hotel to Wheelock Place to Stevens Downtown Mrt Station every 30 mins from 8:00 am until 9:40 pm daily.

Frequency

Every 30 minutes

Bus Number 105, 132, 190, 972

Bus stop

Access: 100 m / 0.06 mi 1 min walk

Stevens MRT Station

Railway station

Access: 1 km / 0.99 mi 14 min walk / 2 min drive

Shuttle

Shuttle scheduled

Details

Available every half hour from 8:00am to 9:30pm daily from the hotel to Wheelock Place and Stevens Downtown Mrt Station.

Frequency

Every 30 minutes

Singapore Changi Airport

Airport

Access: 2 km / 12.4 mi 4 hrs walk / 20 min drive

Shuttle

6.79 € 10 SGD

Shuttle scheduled, Shuttle on call

Details

Singapore Changi Airport Shuttle Service - The City Shuttle will bring passengers to most downtown hotels at a rate of S$10 per adult or S$7 per child (below 12 years of age). Please find out more from www.changiairport.com.

Frequency

Every 15 minutes

ORCHARD ROAD

Tourist attraction

Access: 2.2 km / 1.37 mi 4 min drive

Taxi

2.24 € 3.3 SGD
Limousine

5.43 € 8 SGD
Shuttle

Shuttle scheduled

Details

Available every half hour from 10:00am to 9:40pm daily.

Frequency

Every 30 minutes

SINGAPORE BOTANICAL GARDENS

Botanical gardens

Access: 2.6 km / 1.62 mi 5 min drive

NATIONAL GALLERY

Art and Culture

Access: 6 km / 3.73 mi 15 min drive

MARINA BAY SANDS

Casino

Access: 7.9 km / 4.91 mi 16 min drive

SINGAPORE SPORT HUB

Sports centre

Access: 9.3 km / 5.78 mi 15 min drive

UNIVERSAL STUDIOS

Amusement park

Access: 9.7 km / 6.03 mi 25 min drive

SINGAPORE ZOO

Zoo

Access: 16.2 km / 10.07 mi 21 min drive

NIGHT SAFARI

Zoo

STADIUM

Entertainment/theatre district

ART SCIENCE MUSEUM

Art and Culture

SINGAPORE BOTANIC GARDENS

Park

Access: 1.6 km / 0.1 mi 20 min walk / 4 min drive

Taxi

2.44 € 3.6 SGD
Limousine

5.43 € 8 SGD
Shuttle

Shuttle scheduled

Details

The Gardens is the first and only tropical botanic garden on the UNESCO's World Heritage List. It is the first in Asia.

ORCHARD ROAD

Shopping district

Access: 2.2 km / 1.37 mi 4 min drive

Taxi

5.43 € 8 SGD
Limousine

10.18 € 15 SGD
Shuttle

Shuttle scheduled, Shuttle on call

Details

Free Shuttle from hotel to Orchard Road, T Galleria By DFS, Singapore, Far East Plaza

Frequency

Every 30 minutes

L'APERITIF

Bar

FOOD EXCHANGE

Restaurant and cafe district

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

FOOD EXCHANGE

At Food Exchange, friends and family come together over delicious meals. In the stylish contemporary space featuring a lush leafy backdrop and al fresco dining by the infinity pool, Food Exchange is a cheerful spot for breakfast, lunch and dinner.

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L'APÉRITIF

Non contractual photo

The stylish L'Apéritif is the perfect place for a relaxed afternoon with tea and cake, an informal get-together with colleagues after work or a spontaneous evening over drinks and delicious tapas with friends

Meetings & Events

Number of Meeting Room: 14
Surface of the largest room: 450 m² / 4843.755 sq ft
Maximum seats capacity: 420
Maximum capacity for banquets: 320

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 1,644 reviews

William K. Families - 6/20/2026 Confirmed reviews ALL

We decided to stay at Novotel after staying at Mercure the week before. Hoping for an improved service compared to the slightly cheaper and lower tiered Mercure. Somehow, this management got it even worse in Novotel. Not a single smile or welcome during check in, when passing through the lobby or anything. They momentarily lost a package I had sent to the hotel showing that they follow no clear SOP and instead is just working to pass the time. When my friend dropped the package, front office said "your friend is not here and no one is going to drop his package in his room" VOLUNTARILY. Didn't even ask if they could do anything, she just said that as if to let my friend know that "i cannot be bothered to go". In a 4 star hotel, they clean the room every other day with the excuse of "sustainability" but even by the way the reception informed us, they know it was a move to safe money. As if this was during Covid times when housekeeping came every other day, staying at Accor's "Midscale" hotel tier feels like staying at a economical hotel in a different hotel chain like Marriott. It's as if management knows that the hotel charges cheaper prices compared to hotels in the area and are fine with having just that. Clearly not spending time and effort in training staff no matter what they say. Disappointing all in all.

Nurazia A. Couples - 6/19/2026 Confirmed reviews ALL

Giles W. H. Families - 6/18/2026 Confirmed reviews ALL

Check in on the 10th floor was a warm and positive experience. My 10 year old son and I then went to our room on the 5th floor and opened the door to a smell of strong chemicals. I called 0 and asked for the Duty Manager. The Duty Manager was busy and so I turned on the air con to try and get rid of the toxic smell in our room and we left for a couple of hours. On returning the room was cold and the air con was working, but the toxic chemical smell was too strong to stay in the room. I propped the bedroom door open to try and get some air flowing into the room and called for the Duty Manager again. After a wait two men appeared at the door and asked how they could help. One of the managers agreed the smell was terrible and one just said, "Waaaaah laaah man. It just the cleaners trying to freshen the room by spraying it lor. It's normal." I told him the toxic fumes were not normal. The other manager said he would find us another room. After an hour and our door still being held open, we heard nothing. My 10 year old son and I then prepared to leave for the theatre. As we were leaving the hotel the manager appeared and said he had found another room. I told him it was too late and we were heading to the Theatre. So we had to return from the Theatre at 11pm and sleep in a room with a toxic chemical smell. Breakfast, was probably the worst quality I had in any hotel in Asia. Very disappointing from lack of basic fruit, cereal etc etc coffee was dreadful. The only good thing was a dedicated table for Platinum Accor members

Leslie A. Friends - 6/17/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you found our location convenient for exploring shopping and tourist attractions. Our team strives to provide an accessible and enjoyable experience for all our guests. We hope to welcome you back soon for another memorable visit. Best regards, Piotr Kupiec General Manager

Siwat B. Families - 6/16/2026 Confirmed reviews ALL

Done Well 1. The bed firmness was comfortable and provided a good night’s rest. 2. Staff at the Food Exchange restaurant and bar were friendly, proactive, and helpful throughout the stay. Areas for Improvement 1. A late check-out was agreed upon during check-in. However, this was not communicated internally. I received a call at 12:30 pm asking me to check out, and the staff member was unaware of the arrangement. The tone of the conversation could have been more courteous. 2. I appreciate the hotel’s sustainability efforts, including reducing in-room amenities. However, the fulfilment process should be more responsive. Requested amenity items took over 30-40 minutes to arrive, and during a follow-up call, staff were unable to provide an estimated delivery time. 3. A hair dryer was not available in the room when we got in. It took sometime to deliver, which hair was almost already dry by then. 4. The small pool (0.5m) near the restaurant was dusty, with noticeable black debris in the water.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to hear you enjoyed the comfort of our bed and that our team at Food Exchange Restaurant and Bar left a positive impression through their friendly and proactive service. Your kind recognition of their efforts is greatly appreciated and will be shared with the team. At the same time, we are sorry that several aspects of your stay did not meet your expectations. In particular, we apologize for the lack of internal communication regarding your approved late check-out arrangement, which resulted in an unnecessary call and an interaction that did not reflect the level of courtesy we strive to provide. We understand how frustrating this must have been and will reinforce the importance of accurate handovers and communication with our Front Office team. We also regret the delays you experienced in receiving requested amenities. While we appreciate your support of our sustainability initiatives, we agree that service delivery must remain efficient and responsive. Your comments regarding fulfilment times, communication from our operator team, and the inability to provide estimated delivery times will be reviewed for improvement. As a valued ALL Gold member, your feedback is particularly important to us, and we will use it to improve both our service delivery and member recognition. Thank you once again for acknowledging our sustainability efforts and for providing balanced feedback on both the strengths and opportunities for improvement during your stay. We sincerely hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience in the future. Yours sincerely, Piotr Kupiec General Manager

Web-users rating

Other web-users rate our hotel

867 reviews 8.5/10 Location
1,340 reviews 7.6/10 Room
1,972 reviews 7.5/10 Service
11 reviews 7.7/10 WiFi
616 reviews 6.9/10 Cleanliness
443 reviews 7.1/10 Breakfast
388 reviews 8.2/10 Value
232 reviews 9.5/10 Pool

114 reviews 8.1/10 Location
192 reviews 6.6/10 Room
278 reviews 6.7/10 Service
94 reviews 5.2/10 Cleanliness
68 reviews 6.9/10 Breakfast
56 reviews 6.3/10 Food
36 reviews 9.5/10 Pool
6 reviews 9.6/10 Wellness Area

123 reviews 8.5/10 Location
185 reviews 8.2/10 Room
225 reviews 7.4/10 Service
81 reviews 6.9/10 Cleanliness
63 reviews 7.9/10 Value
43 reviews 6.9/10 Breakfast
25 reviews 9.5/10 Pool
10 reviews 9.3/10 Wellness Area

67 reviews 8.4/10 Location
142 reviews 7/10 Room
198 reviews 6.4/10 Service
66 reviews 7.5/10 Amenities
63 reviews 6.4/10 Cleanliness
59 reviews 5.9/10 Breakfast
44 reviews 6.4/10 Food
16 reviews 9.5/10 Wellness Area

37 reviews 8.6/10 Location
71 reviews 8.2/10 Room
74 reviews 8/10 Service
24 reviews 7.5/10 Cleanliness
23 reviews 7/10 Breakfast
19 reviews 8.5/10 Value
11 reviews 9.6/10 Pool

Frequently asked questions

Where is the hotel located and how can I get there?

Novotel Singapore On Stevens is located at Orchard District, 28 Stevens Road, #01-01, 257878 Singapore, just minutes from Orchard Road and the Singapore Botanic Gardens. You can reach us via the Orchard MRT Station (14-minute walk) or the Stevens MRT Station (14-minute walk), and we offer a complimentary shuttle to Wheelock Place and Stevens Downtown MRT Station. For your convenience, an airport shuttle is available for an additional fee, and we provide private indoor parking on-site for an additional fee.

What types of rooms are available?

What services and amenities are available?

Novotel Singapore On Stevens offers a range of premium facilities to enhance your stay:

Free high-speed Wi-Fi and air conditioning
Private indoor parking and laundry services for an additional fee
Buffet breakfast at Food Exchange for an additional fee
Infinity pool, lap pool, and 24-hour InBalance fitness center
Dining at Food Exchange and L'Apéritif Lobby Bar
14 meeting rooms and wheelchair accessibility
Complimentary shuttle to local MRT stations

Please note that pets are not allowed.

What dining options are available?

What are the check-in and check-out times?

Check-in at Novotel Singapore On Stevens is available from 03:00 pm, and check-out is until 12:00 pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 pm.

Are there any special offers or discounts available?

Yes, Novotel Singapore On Stevens regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.