Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,604 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,604 reviews

Customer review rating 4.5/5

John F. L. H. Families - Confirmed reviews ALL

while the room was value for money, they should have indicated they have a driveway renovation. grab car has to do an extra 5 mins to go to the basement pickup point. this goes for both dropoff and pickup. the basement one pickup area becomes really crowded with everyone waiting for their taxis and grabs. had they mentioned it in their booking, we would have booked a different hotel for this stay.

Customer review rating 5.0/5

Renz B. Families - Confirmed reviews ALL

Amazing rooms and got upgraded and was allowed for early check in! Will be back soon

Customer review rating 2.0/5

Taher M. K. Business - Confirmed reviews ALL

I have stayed in this hotel multiple times in the year. This recent visit was very difficult in many aspects. The check-in and in general the front desk is never really available. Clearly there is a staff shortage at this hotel, and patrons are waiting sometimes 20 minutes for someone to address their issues. In the first night, I complained about buzzing noises in my room and the engineer was not a Fix the same night and told me that they will fix it during the day, but no one bothered to make a note of it and it was not fixed on the second day. Then I had to go and insist on a replacement room and I had to move my things on day two. I also asked them about hot water In the shower and the Technician tried to convince me that the water is hot enough when in fact it was not hot on those two days. Somehow they turned up the heat on the next days and things were fine The rooms are starting to look dated and in need of maintenance. Additionally, the Manager was not really able to assist me - Definitely, they have down scaled their staff levels Which is causing all sorts of problems. I would avoid this hotel until they start to fix their issues

Customer review rating 0.5/5

K. L. H. K. L. Families - Confirmed reviews ALL

During my stay, my credit card was deducted twice due to what the receptionist explained as a system error during check-out. I was informed that the issue would be followed up, and I even wrote down my email address for an official explanation. However, until today, I have not received any response from the hotel. There was also a $120 deposit incurred during my stay, which has already been waived off. However, the separate duplicate deduction/system error charge has still not been refunded. I am disappointed with the lack of follow-up and communication, especially because this involves an incorrect charge to my credit card. I hope the hotel can take responsibility, provide a proper explanation, and arrange the refund as soon as possible.

Customer review rating 4.5/5

Aileen P. Solo - Confirmed reviews ALL

Comfortable stay, staff friendly and accommodating.

Dear Valued Guest, Thank you for sharing your positive experience at Novotel Singapore on Stevens. We are delighted to hear that you found your stay comfortable and appreciated the friendliness and accommodating nature of our staff. Your satisfaction is our priority, and it is lovely to know that we met your expectations during your visit. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 842 reviews 8.3/10 Location
  • 1,313 reviews 7.5/10 Room
  • 1,916 reviews 7.3/10 Service
  • 14 reviews 7.7/10 WiFi
  • 603 reviews 6.7/10 Cleanliness
  • 421 reviews 7.1/10 Breakfast
  • 228 reviews 9.5/10 Pool
  • 79 reviews 9/10 Wellness Area

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