Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,669 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Room 1

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,669 reviews

Customer review rating 2.0/5

Zhong C. P. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry to learn about the cleanliness of your room, particularly regarding the presence of pests. Please accept our sincere apologies for this unacceptable experience. Your comments have been shared with our Housekeeping team for immediate investigation and corrective action to ensure our hygiene and cleanliness standards are upheld. We are, however, pleased to know that Regine made a positive impression during your stay, and have shared your feedback with her as it is a great source of motivation. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a much-improved experience. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 5.0/5

Calum N. B. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear you had a good experience and found your stay to be comfortable. It is our aim to provide a relaxing environment for all our guests, and your kind words reaffirm our efforts. Best regards, Piotr Kupiec General Manager

Customer review rating 5.0/5

Moodbidri V. B. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your positive experience from your recent stay. We are delighted to hear you appreciated our convenient location and the warm and genuine hospitality you received from Umar and Nizam. We will be sure to share your feedback with them as it will be truly a great source of motivation and encouragement. It is our goal to ensure that every guest feels valued and well taken care of during their stay. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Gim W. T. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are pleased to know you appreciated the room upgrade and late check-out, and that you enjoyed your stay overall. We sincerely appreciate your comments regarding pets in our outdoor spaces, as the AVS (under NParks) states, every dog in a public place must be controlled on a leash no longer than two metres. This rule ensures dogs cannot run freely, startle others or cause harm — even unintentionally. This also clarifies trust between communities, ensuring every walk remains safe and harmonious for both pet and passerby. Dog owners share this compact cityscape with our hotel guests. Should any of our staff notice a dog not on a leash, we will advise it's owner to act responsibly. We also do appreciate your feedback on the warmth of our hospitality, and the welcome amenity. We are reviewing the process with our Guest Experience team as we continually strive to enhance both our service and guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Swee J. S. T. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your wonderful review and for choosing to stay with us. We are delighted to know you felt truly comfortable during your stay and that our hotel gave you a warm feeling of home. It is especially rewarding to hear you enjoyed our convenient location, peaceful atmosphere, and the warm and genuine hospitality of our team. We also appreciate your kind recognition of the reservations agent who assisted with your booking, as well as our hardworking housekeeping team. Your thoughtful compliments will most certainly be shared with them, as we know they will be encouraged by your appreciation. We are always striving to provide the best value and a seamless stay for our guests, and we hope to welcome you and your family back again soon. We look forward to creating another memorable stay for you. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 868 reviews 8.4/10 Location
  • 1,362 reviews 7.6/10 Room
  • 1,979 reviews 7.5/10 Service
  • 12 reviews 8.2/10 WiFi
  • 633 reviews 6.7/10 Cleanliness
  • 441 reviews 7/10 Breakfast
  • 383 reviews 8.2/10 Value
  • 232 reviews 9.6/10 Pool

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