Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.2/5 1,611 reviews

Novotel Singapore On Stevens - Image 1
Novotel Singapore On Stevens - Image 2
Novotel Singapore On Stevens - Image 3
Novotel Singapore On Stevens - Image 4

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,611 reviews

Customer review rating 3.5/5

Pathorn W. Business - Confirmed reviews ALL

Overall, the stay was comfortable and the room was clean and pleasant. I slept well and had no issues with the facilities. However, the service at the lobby could be improved. During my stay, there was only one receptionist on duty instead of two, which caused long waiting times, especially when guests arrived in groups. The check-in and check-out process took almost half an hour, which was quite inconvenient. If the front desk staffing can be improved, the overall experience would be much better.

Customer review rating 5.0/5

Tomas S. Couples - Confirmed reviews ALL

We had couple staycation. My last-minute booking was handled very well, checkin was smooth and fast and room was full-of-love decorated. Don and Noorul went extra mile and we were nicely wowed. Zee at the bar was also nice and took care of us. Room was cozy with nice view and breakfast tasty. We will definitely be back!

Dear Tomas, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. It is lovely to learn that our team, including Don, Noorul, and Zee, contributed to your enjoyable experience. We take pride in providing a welcoming atmosphere and appreciate your recognition of our hospitality and cozy accommodations. We look forward to welcoming you back for another delightful stay in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Mohahed M. L. Families - Confirmed reviews ALL

Good experience 7/10

Customer review rating 4.0/5

Andrew T. M. Business - Confirmed reviews ALL

Good value for money, nice restaurant, including a "fast in, fast out" option, great gym!

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you found our location convenient and enjoyed our dining options, as well as the gym facilities. Your satisfaction is our priority, and we appreciate you highlighting these aspects of your experience. I am truly sorry to learn that your check-in experience was not pleasant. We understand how important a smooth and welcoming arrival is, and I regret that we fell short on this occasion. Please be assured that we have reviewed your feedback with the team to reinforce our service standards and improve efficiency during peak periods. Your experience is not reflective of the level of hospitality we strive to deliver. We sincerely hope to have the opportunity to welcome you back and provide you with a seamless experience. Best regards, Piotr Kupiec General Manager

Customer review rating 2.5/5

Bharathi R. S. Business - Confirmed reviews ALL

Check In took a long time almost 45mins - 1hour. Food choices were limited

Dear Valued Guest, Thank you for your feedback regarding your recent stay at Novotel Singapore on Stevens. I appreciate your comments about our location and the comfort of your accommodation. I regret to hear that your check-in experience was prolonged and that you found the food options limited. Your observations are valuable as they help us identify areas for improvement in our service delivery and offerings. Our guest experience is our priority and we hope to have the opportunity to welcome you back to our hotel. Sincerely, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 839 reviews 8.4/10 Location
  • 1,294 reviews 7.3/10 Room
  • 1,860 reviews 7.2/10 Service
  • 18 reviews 8/10 WiFi
  • 600 reviews 6.7/10 Cleanliness
  • 585 reviews 7.5/10 Food
  • 411 reviews 6.9/10 Breakfast
  • 370 reviews 7.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore