Novotel Singapore On Stevens

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Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 5.0/5 1 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

Telephone +65 6491 6100

Fax +65 6491 6085

Contact email

  • 105, 132, 190, 972:  CITY

  • MRT BLUE LINE:  DOWNTOWN LINE STEVENS

  • By plane

    SINGAPORE CHANGI AIRPORT At 2km / 12 miles - Shuttle paying

  • By plane

    SINGAPORE CHANGI AIRPORT At 0km / 1 miles - Shuttle paying

GPS:1.313439, 103.828417

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

At Food Exchange, friends and family come together over delicious meals. In the stylish contemporary space featuring a lush leafy backdrop and al fresco dining by the infinity pool, Food Exchange is a cheerful spot for breakfast, lunch and dinner.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, our 4-star Novotel hotel is truly a place perfect for all your needs. Our hotel rooms are designed for the modern business traveller and families with sustainability in mind. Enjoy big and comfortable beds with Novotel smart pillows.

Our guest reviews

Our guest reviews for
Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1 reviews

TripAdvisor Rating  4.5/5  689 reviews

Awesome ambience, friendly and dependable staff

Customer review rating 4.5/5

Jason L. Couples - Confirmed reviews ALL

Super thankful to Farhan and his team. They were extremely friendly and reliable on the actual day. Guests were amazed by the food, so kudos to the chef as well! On a side note, chef was also very receptive when we gave our comments and feedback about his food during food tasting. Definitely appreciate his humility and professionalism! Location is perfect and accessible to all guests. Ambience and environment were top notch - definitely value for money!

Nice hotel

TripAdvisor rating 5.0/5

TW H TripAdvisor review

Check-in was fast. Room was ready. Good size room. Room amenities with 4 modern USB ports for charging mobile devices. Bed was comfortable and had a good night sleep. Included breakfast every morning was convenient and have a good choice of food options. 7-11 convenient store and quite a few F&B restaurants are within the building facility.

Dear TW H, Thank you very much for your review of Novotel Singapore on Stevens. I am delighted to learn that you had an overall positive stay with us! On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

novotel

TripAdvisor rating 5.0/5

I2568TFdavidr TripAdvisor review

Excellent in every way particularly the helpful staff who always went the extra mile to ensure a first class experience and to assist in any way possible.Excellent breakfast and standards that couldn't be faulted

Dear I2568TFdavidr, Thank you for your review of Novotel Singapore on Stevens. I am delighted to learn that you had an excellent time with us. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

An Enchantment

TripAdvisor rating 5.0/5

guybert6 Couples - TripAdvisor review

This was my third stay in this Novotel, after my previous stay of one week in last December. A very warm welcome full of attentions, tactfully. A very pleasant room with powerful air condition to be adapted to your needs, real delicious food to your taste in the main restaurant with attentive and continuous care, two wonderful swimming pools, a peaceful area to relax without any worries. I was astonishingly and carefully looked after. I would be only too delighted to come back as soon as possible and enjoy again an authentic excellent service!! My special thanks and dedications would go to Mrs. Dahlia De Guzman and Mr. Ash Abu Bakar.

Dear guybert6, Thank you for choosing to stay with us again and the pleasure is absolutely ours to have been at your service.At Novotel Singapore on Stevens, our guests satisfaction is of top most priority for us and I am glad that you had a great experience in our hotel. Reviews such as yours are an affirmation for us that our valued guests appreciate the lovely gifts and services that we strive to deliver everyday. Thank you very much for your invaluable feedback. I look forward to the pleasure of welcoming you back again to Novotel Singapore on Stevens in the near future! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Wonderful trip

TripAdvisor rating 5.0/5

hronotana188 Families - TripAdvisor review

We were greeted by the receptionis when we go in and the concierge were taking our bag with kindness friendlyness. It was a really good service and the wish to go back to novotel in steven were really good and wonderful

Dear hronotana188, Thank you very much for your rewarding review of Novotel Singapore on Stevens. Service is a top priority for us and hence I am delighted to know that the team served you well.Your positive comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Great rooms, good location, staff need to improve

TripAdvisor rating 4.0/5

Patrick D Couples - TripAdvisor review

This was our 5th stay at Novotel on Stevens. The hotel itself and the rooms are excellent. Facilities throughout the hotel are great and the rooms are very well appointed and comfortable; love the shower and the bed! Unfortunately the same praise cannot be given to the staff anymore. Over the past 2 stays we have noticed staff seem disinterested, unhelpful, quite rude and dismissive. A gentleman named Eloysius (something like that) he led us in. We had been traveling for over 24hrs from Chicago via Hong Kong and we were tired. We knew we were arriving at 6am so we had booked the night prior to guarantee our room for an early arrival. Eloysius Did not even say ‘Good morning’ or ‘Welcome’ he just said ina. Very rude and disinterested tone ‘I need your passports please, the hotels full so we don’t have a room for you now’ ok? How about welcome back, or how was your flight, or maybe just check our booking first to see we paid for the night prior to our arrival. I have met even mentioned that I am an Accor Gold member and there was zero recognition of that. Eventually after I explained we had booked the previous night and emailed the hotel prior to advise them, he miraculously found a free room in a ‘full’ hotel. He then handed us the key with a ‘thanks’. I then said ‘am I getting an arrival welcome drink for my status?’ He said nothing at all and just handed me a voucher and wrote X 2 on it. It was a terrible experience and it has made me re assess my hotel group loyalty... if this is how you treat customers, let alone GOLD customers, I’d rather go some place else!

Dear patdav777, Thank you for highlighting your experience to us and therefore giving us an opportunity to improve. It was truly unfortunate that such an incident occurred during your stay with us. Please rest assured that the Team member concerned has already been addressed regarding your feedback and he has also been reminded of the importance of remaining professional, considerate and proactive when assisting our guests to prevent such inconvenience in the future. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. I do hope that your experience does not keep you from staying with us again as we look forward to welcoming you back in the near future for your 6th stay with us. Warm Regards, General Manager Novotel Singapore on Stevens

Good location and amenities

TripAdvisor rating 4.0/5

Hytoh Families - TripAdvisor review

This is my 2nd time staying in this hotel. The front desk staff that did the check-in for my family was very friendly and even gave my daughter a toy which she sent to the room personally. Her service was excellent! We had requested for a cot for our daughter. After the cot was delivered, we noticed that the cot was a little dirtied. It has lizard poop at one of the corners of the cot. We also went to the bar to collect our complimentary drink but the staff wasn’t very interested in serving. On the whole, the hotel was great to stay in as there are very good amenities and restaurants within the hotel grounds.

Dear Hytoh, Thank you very much for your review of Novotel Singapore on Stevens. Please rest assured that your comments about the cot and your experience at the Bar have been shared with the relevant Department Heads for further review and constructive action. I do hope that your experience does not keep you from staying with us again as we look forward to welcoming you back in the near future. Warm Regards, General Manager Novotel Singapore on Stevens

Nice and clean place

TripAdvisor rating 5.0/5

coolbyteben Families - TripAdvisor review

The place is a quiet and nice environment for the family. Away from the bustling Orchard area yet not too far for a trip down for some shopping. With shuttle services also made it convenient. Ample eating places around including Mercure dining places. Good to have a 7-11 too.

Dear coolbyteben, Thank you for your rewarding review of Novotel Singapore on Stevens! I am pleased to learn that you enjoyed your stay with us. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Great hotel, shuttle bus service can be improved

TripAdvisor rating 4.0/5

winglee2019 Families - TripAdvisor review

Lovely hotel with clean comfortable rooms n amenities. Room service is also satisfactory. However, hotel shuttle bus service can be improved by more frequent and timely buses. Bus left before scheduled time when bus not yet full. N bus didn't leave when it's full n whole bus waited until scheduled time.

Dear winglee2019, Thank you very much for your review of Novotel Singapore on Stevens. I am pleased to learn that you found our lovely hotel clean and comfortable. Please rest assured that your comments about the shuttle bus have been shared with our Rooms Division Manager for further review and constructive action. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Good choice to stay again

TripAdvisor rating 4.0/5

Trip740849 Couples - TripAdvisor review

My second visit to this hotel, except for the slightly inexperience of the morning check-in gentleman on ground floor in handling my early check in which made me a bit annoyed, I would recommend people to stay at this hotel not only because of the good size swimming pool and 24 hours gym, but also the hospitality i received on the executive lounge (10th Floor), in particular to Anna and the gentleman handled my check in (sorry i forgot his name). Overall, a good place to relax and for business as it is located in prime area in Singapore. Also the shuttle service is a good choice for us looking for MRT transportation as it drops us off at T Gallaira which is steps away from the famous shopping malls also. One suggestion would be to the shuttle bus driver to make proper arrangement for queuing people to get on the bus instead of stopping at the middle of the queue...........people from the mid queue were rushing into the bus....... small issue but worth to look into by Novotel management team.

Dear Trip740849, Thank you for your review of Novotel Singapore on Stevens! Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. Your comments about the shuttle bus queue have been shared with our Rooms Divison Manager and our Concierge Team members for further review and constructive action. Thank you for your review and on behalf of everyone here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Wonderful property

TripAdvisor rating 5.0/5

wm1509 Couples - TripAdvisor review

Celebrated my wife’s birthday over a weekend stay and we had a great stay as we received impeccable service from the team at Novotel Stevens. Special mention to Reuben, who was at the Premier Lounge, for his hospitality and going the extra mile to prepare a slice of cake for my wife. Well done guys!

Dear wm1509, Thank you very much for your excellent review of Novotel Singapore on Stevens and happy belated birthday wishes to your wife! Service is a top priority for us and hence I am delighted to know that Reuben and the rest of our team members rendered their services well. Your compliments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Great hospitality near orchard

TripAdvisor rating 4.0/5

ferry2402 Solo travel - TripAdvisor review

Friendly and quick check in service, a new property surrounding orchard, good taste and various breakfast menu. Modern and classy interior and furnitures. I had all my membership benefit, thanks for placing me on your 10th executive lounge floor. It is not close enough to mrt or bus station, but they provide shuttle service every 30 minutes to orchard and it is so usefull. I would love to comeback here someday.

Dear ferry2402, Thank you very much for your wonderful review of Novotel Singapore on Stevens! Our goal is to make sure that all of our valued guests have a great stay with us hence it’s a great pleasure to receive a positive review from you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Nice service

TripAdvisor rating 4.0/5

cchp0742969 Families - TripAdvisor review

Staff was nice and willing to answer my inquiries, especially the waitress from mini bar who was nice to have a small chat with me. Guest room is comfortable and well delicate. It was just that the drain in the shower room was slower and slightly blocked.

Dear cchp0742969, Thank you for your review of Novotel Singapore on Stevens! I am delighted to learn that you had an overall positive experience with us. Your review has certainly raised areas of concern which needs to be addressed however without knowing your full details and the room number, I’m afraid it’s hard to rectify the issues in the washroom. If you could find the time to provide us with your booking information and room number through H9543@accor.com, we would be very grateful.On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Quiet and peaceful

TripAdvisor rating 5.0/5

rajigune Solo travel - TripAdvisor review

Check in, 9:30 AM and check out, 4:00 PM were absolute breeze. Very friendly, polite and helpful staff. Very good and varied breakfast spread. Situated in a quiet and peaceful area away from the main shopping and entertainment areas. A shuttle bus is available every 30 minutes to and from the shopping area.

Dear rajigune, Thank you for your 5-star review of Novotel Singapore on Stevens! It is an absolute delight to learn that you had a wonderful time with us and found our location peaceful and quiet. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

My trip on 3-6 dec 2019

TripAdvisor rating 4.0/5

ivy_chin Business - TripAdvisor review

Overall satisfied with the stay as it is clean, spacious, nice view, quiet environment as i can do my regular jog/walk around the housing area, nice food from PappaRich, service from the reception is great. However, there are still room to improve. 1- the pillow provide, don't think is a pillow, more like cushion because there's a gap in between 2-food from hotel is not as great as PappaRich and quiet pricey. 3-the bidet at the toilet are leaking when not press and when the tap is not turn off

Dear ivy_chin, Thank you for your review of Novotel Singapore on Stevens! I am delighted to learn that you had an overall positive stay with us. Kindly be informed that Novotel rooms around the world are required to offer the Novotel Smart Pillow (the cushion with the gap). You can find out more about the various uses of the Novotel Smart Pillow (information tab)at this link: https://novotelstore.com/en/smart-pillow Please rest assured that your comments about the food have been shared with our F&B manager for further review and constructive action. Your review has certainly raised areas of concern which needs to be addressed however without knowing your full details and the room number, I’m afraid it’s hard to rectify the leaking bidet in the room. If you could find the time to provide us with your booking information and room number through H9543@accor.com, we would be very grateful. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Happy Holidays

TripAdvisor rating 4.0/5

telma244 Families - TripAdvisor review

We had a great stay here. Very friendly accommodating staff who pride themselves on their service. Fantastic selection of foods for breakfast, catering for many nationalities. I found the beds a little hard for my liking but this is a personal preference and if you like a very firm bed then you will have a great nights sleep.

Dear telma244, Thank you very much for your review of Novotel Singapore on Stevens. I am pleased to learn that you had an overall positive stay with us. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

What a lovely EXPERIENCE!

TripAdvisor rating 5.0/5

Jason G Families - TripAdvisor review

Our family totally enjoyed our staycation at Novotel on Stevens. My daughter was pleasantly surprised at the BTS theme deco in our room on her birthday. Sho, Mira and the entire Premier Lounge Team went the extra mile to make my daughter (and us) feel extremely special and welcomed. They even went into details such as, printing our BTS stickers to wrap around the drinking water bottles, cupcakes, posters, etc. When they found out my daughter likes fried chicken, Sho sprung into action and ordered her some, plus french fries! Thank you thank you thank you! You guys are amazing!

Dear Jason G, Thank you very much for your lovely review of Novotel Singapore on Stevens! Our goal is to make sure that all of our valued guests have a great stay with us hence it’s a great pleasure to receive a positive review from you. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again for another staycation! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Novotel on Stevens

TripAdvisor rating 5.0/5

199triciap Business - TripAdvisor review

Overall a lovely hotel with a variety of dining choices nearby. This was nice to be able to go downstairs and eat something other than room service on those busy nights when work does not stop after leaving the office. No cab ride required to get to Italian, sushi, Indian, wine bar and tapas choices. The room was clean, comfortable and quiet. Nice views from the room and the pool area. Only downside is that the MRT isn't conveniently located but if you are OK with taking a cab or have a car then no worries.

Dear Tricia P, Thank you for your lovely review of Novotel Singapore on Stevens. We are pleased that you had an overall positive experience with us and enjoyed having a wide variety of dining options within the complex. You will be pleased to learn that our guests can take the complimentary shuttle service to DFS Galleria (3 mins away from Orchard MRT station). On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

Oct Business Visit

TripAdvisor rating 4.0/5

Ian R Business - TripAdvisor review

Stay at the this hotel for business when in Singapore. It is good value for money. Rooms are serviced well and are always clean & tidy. This trip it was a little disappointing that on the 8th floor two room service trolleys were at both end of the hallway 24 hours a day. While it did not create any issues it was not a good look to continuously see these trolleys & no rooms being cleaned. A minor thing hopefully the management will address. It will not stop me staying at this hotel.

Dear Ian R, Thank you for your review of Novotel Singapore on Stevens. I am delighted to learn that you had an overall positive experience with us. Please rest assured that your comment about the trolleys has been shared with our Executive Housekeeper for further review and constructive action. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

perfect experience

TripAdvisor rating 5.0/5

Fazrul H Solo travel - TripAdvisor review

Wonderful days great view and very good staffs out of the front door and inside too, some are dont understand what customer need, any way cant be perfect in all. and excellent food delicious. break fast means Novotel Hotel thumbs up, pool side great. and one more thing please give a hand wash please provide. but next time I need your Umbrella as a complimentary do not say no or sorry we cant , thank you hope to stay again. thank you Fazrul

Dear 358fazrulh, Thank you for your wonderful review of Novotel Singapore on Stevens. I am delighted to learn that you had a wonderful stay with us. On your next stay with us, we promise we will not deny you the usage of our umbrellas, given that we have a ready stock of umbrellas available. Your compliments about our breakfast and our service have been shared with our team members. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Novotel Singapore on Stevens

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