Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.2/5 1,617 reviews

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Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,617 reviews

Customer review rating 4.5/5

Ilyas H. K. Families - Confirmed reviews ALL

Stay was above expectations and we'll worth the price for its location and amenities.

Dear Valued Guest, Thank you for sharing your positive feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you found our hotel clean and comfortable, and that our location and amenities met your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 1.0/5

Wendy M. Business - Confirmed reviews ALL

Not only was I treated to a barely warm shower, but the response of your staff was lackluster. Not only did the person seem not that surprised, but the resolution was inadequate.

Dear Valued Guest, Thank you for taking the time to share your experience. I’m very sorry to read about the issues you encountered, particularly with the hot water and the level of service you received from our team. I understand how frustrating it must have been—especially during a short, one-night stay where time is limited. More importantly, the response you received at the Front Desk and the lack of urgency or ownership is not reflective of the standards we strive to uphold. A more proactive resolution should be offered rather than a response that came across as dismissive. I am equally concerned to hear about your interaction during breakfast. When a guest shares that they are “not great,” it should immediately prompt genuine attention and care. Missing that moment is a clear service lapse on our part, and we will be addressing this with the team to reinforce the importance of active listening and responsiveness. While we appreciate your honest ratings of both breakfast and service, it is clear we fell significantly short in delivering the experience you rightfully expected. Please be assured that your feedback has been shared with the relevant teams for immediate review and corrective action, particularly around service attentiveness and recovery. We regret that we were not able to turn your experience around during your stay. We hope you might consider giving us another opportunity in the future to provide you with the level of service we are truly capable of delivering. Do let us know if your travels take you back to Singapore. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Daniel Z. Business - Confirmed reviews ALL

I like being there (3 times this year), mainly for the lap pool. Orchard is walking distance but downtown and business require taxi. Rooms not very big but comfortable.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stays with us. We are delighted to hear that you appreciate our location and enjoy the comfort of our accommodations. It is wonderful to know that our lap pool has contributed to your pleasant experiences with us. We look forward to welcoming you back for your next visit. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Reyza I. O. Friends - Confirmed reviews ALL

So far so good

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. Your comments are valuable to us, and we look forward to providing you with an even better experience in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 5.0/5

Amit S. Families - Confirmed reviews ALL

Stay was great, staff was very gentle and polite, Though food was awesome but a small suggestion - Indian dishes need to be cooked better. Limited options were there for Indian dishes but the task was not good and need small improvement.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff polite and attentive. Your comments on the Indian dishes have been shared with our Culinary team, and we appreciate your suggestions for improvement. We continuously strive to enhance our culinary offerings and your input is valuable in this process. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 842 reviews 8.2/10 Location
  • 1,311 reviews 7.4/10 Room
  • 1,904 reviews 7.2/10 Service
  • 14 reviews 8.2/10 WiFi
  • 606 reviews 6.6/10 Cleanliness
  • 422 reviews 7.2/10 Breakfast
  • 232 reviews 9.4/10 Pool
  • 82 reviews 8.9/10 Wellness Area

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