Pullman Singapore Orchard 5 stars

Customer review rating (ALL Rating) 4.4/5 3,082 reviews

Best price
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Pullman Singapore Orchard - Image 1
Pullman Singapore Orchard - Image 2
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270 Orchard Road, 238857 Singapore, Singapore

Description

Hotel extras

  • Gateway to Singapore, and a mere 5 minutes walk to Orchard and Somerset MRT stations

  • Trendy, technology-enabled rooms and suites with spectacular views of Singapore

  • Smart services including a contactless online check-in process and a digital room key

  • Gastronomical experiences with Asian flavours refined with a modern twist

  • 6 unique, cool event spaces that embody a powerful convergence of business and pleasure

Our accommodation(s)

Hotel location

Pullman Singapore Orchard

270 Orchard Road
238857 Singapore
Singapore

GPS:1.30344, 103.83624

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,082 reviews

Service Disappointment and Lack of Flexibility

Customer review rating 1.0/5

Stephanus B. Families - Confirmed reviews ALL

To the Management of Pullman Hotel, I would like to express my disappointment with the service I experienced during my recent stay at your hotel. Upon check-in, I was asked to wait on the side for about 30 minutes, only to be completely forgotten and left unattended until I had to remind the staff myself. This was particularly frustrating as I had booked 2 rooms for 3 nights. Additionally, due to a sudden serious illness affecting my child, who required urgent medical treatment at NUH Hospital, I requested a refund and provided the hospital’s documentation. Unfortunately, my request was denied, even with a valid reason. On top of that, I was only given 1 room that night, with no replacement or proper solution for the second room, leaving me feeling greatly disadvantaged. That said, I do appreciate being upgraded to a deluxe room as a gesture. However, this does not align with the level of service I expected from a reputable hotel like Pullman. I hope you will take this feedback seriously and review your service standards, especially in handling urgent and sensitive situations where guests require more flexibility and understanding. Thank you for your attention. Sincerely, Stephanus B.

Dear Mr. B., Thank you for sharing your experience with us. I am truly sorry for the inconveniences you faced during your stay, particularly the delay during check-in and the handling of your request during such a distressing time. This is not the level of care or service we strive to provide to our guests, especially in urgent and sensitive situations. I regret that we could not accommodate your request for a refund despite the documentation provided, and I understand how frustrating this must have been under the circumstances. Please rest assured that your feedback has been taken seriously, and we will review our processes to better support our guests in similar situations in the future. I do appreciate your acknowledgment of the room upgrade, but I understand that it did not make up for the challenges you encountered. Once again, I sincerely apologize for falling short of your expectations and hope we can regain your trust in the future. Warm regards, Gaurav Chavan Hotel Manager

Amazing stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

I would like to thank the Manager Daniel for the helpful easy check in. The room was amazing upgrade. The staff was helpful. Thank you for everything.

Good stay

Customer review rating 4.5/5

Edward P. Families - Confirmed reviews ALL

Had a short staycation with my family and upgraded to Club Residence. Overall, a pleasant stay with very good location at Orchard road to stroll along the street and enjoy the Christmas light up.

Good location, great hospitality

Customer review rating 5.0/5

Uttam K. B. Couples - Confirmed reviews ALL

The location is convenient for any transport, the property is neat and the staff is responsive. Good ambiance, great helping nature.

Good location and good stay

Customer review rating 5.0/5

Kris T. Families - Confirmed reviews ALL

The staff are very friendly and helpful.

Other web-users rate our hotel

  • 1,576 reviews 9.7/10 Location
  • 1,738 reviews 7.2/10 Room
  • 2,243 reviews 8.7/10 Service
  • 21 reviews 6.6/10 WiFi
  • 630 reviews 8.7/10 Vibe
  • 622 reviews 6.9/10 Cleanliness
  • 453 reviews 7.6/10 Breakfast
  • 273 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.