Pullman Singapore Orchard 5 stars

Customer review rating (ALL Rating) 4.5/5 3,527 reviews

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Pullman Singapore Orchard - Image 1
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270 Orchard Road, 238857 Singapore, Singapore

Description

Hotel extras

  • Prime Orchard Road location, just a 5‑minute walk from Orchard and Somerset MRT stations.

  • Trendy, tech-enabled rooms and suites with spectacular views of Orchard

  • Picturesque outdoor swimming pool with sunbeds and cabanas

  • Modern Asian dining and premium cocktail lounge.

  • One new, pillarless gallery space and three meeting rooms

Our accommodation(s)

Hotel location

Pullman Singapore Orchard

270 Orchard Road
238857 Singapore
Singapore

GPS:1.30344, 103.83624

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,527 reviews

Customer review rating 2.0/5

Neha R. Families - Confirmed reviews ALL

My experience with Pullman was far below expectations. The hospitality and overall service were below average. The hotel does not provide turndown service and housekeeping was done only once a day. Despite taking a security deposit at check-in, the staff refused to serve an in-room dining meal to my son unless the bill was settled immediately, which was quite disappointing and inconvenient. The breakfast spread offered very limited options for vegetarians, and the taste and quality of the available vegetarian dishes were poor. Overall, the stay did not meet the standards I expected from Pullman, and unfortunately, I would not choose to stay at this hotel again.

Dear Neha, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations and sincerely apologize for the inconvenience you experienced. Regarding housekeeping services, our standard room servicing is conducted once daily. Turndown service is currently offered exclusively for guests staying in our Club Residence and Suites. We regret any disappointment caused if this was not clearly communicated prior to your stay. We also apologize for the inconvenience regarding the in-room dining payment request, we understand how this situation may have impacted your dining experience, and we will review the matter with the team to ensure a smoother guest experience moving forward. We are equally disappointed to learn that our breakfast selection did not meet your expectations, particularly with regard to the vegetarian options available. Your comments on both the variety and quality of the dishes have been shared with our culinary team for review and consideration as we continuously seek to improve our offerings. While we regret that we were unable to deliver the experience you expected, we appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to restore your confidence in us should your travels bring you back in the future. Kind regards, Franck Loison General Manager Pullman Singapore Orchard

Customer review rating 5.0/5

Kimly A. A. S. Couples - Confirmed reviews ALL

Our stay was wonderful. Breakfast every morning was fresh and delicious. Our room was upgraded to A. suite for free and we loved the extra space. They also cleaned our room to perfection twice A. day! We love our stay and would love to come back again.

Dear Kimly A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the complimentary suite upgrade, the quality of our breakfast, and the thoroughness of our housekeeping team particularly Lu Tienmen. Your positive feedback truly motivates us to maintain our high standards. We look forward to welcoming you back to Pullman Singapore Orchard for another memorable experience. We would be delighted if you would consider sharing your positive experience on TripAdvisor. https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d24…-Pullman_Singapore_Orchard-Singapore.html Kind regards, Franck Loison General Manager Pullman Singapore Orchard

Customer review rating 4.5/5

Varun C. Families - Confirmed reviews ALL

We have been fortunate to travel across the world, but the warmth and hospitality we experienced at Pullman Singapore has been truly exceptional. From a room card made specially for my six-year-old, to a handwritten note for him, to a beautiful box of macarons as a gift, every gesture felt thoughtful and deeply personal. A heartfelt thank you to Ms. Molly, who has been absolutely brilliant. These are the little touches that turn a hotel stay into a memory.

Dear Varun, Thank you for your kind words regarding your recent stay at Pullman Singapore Orchard. We are delighted to hear that our team's efforts, particularly those of Ms. Molly, contributed to making your experience memorable. The thoughtful gestures you mentioned are part of our commitment to providing a personalized touch to every guest's stay. We appreciate your feedback and hope to welcome you and your family back for another exceptional experience in the future. We would be delighted if you would consider sharing your positive experience on TripAdvisor. https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d24…-Pullman_Singapore_Orchard-Singapore.html Kind regards, Franck Loison General Manager Pullman Singapore Orchard

Customer review rating 5.0/5

Dharmesh K. C. Couples - Confirmed reviews ALL

Excellent location, young and enthusiastic staff always prompt in helping out. However for Breakfast very limited vegetarian options available. Must increase.

Dear Dharmesh, Thank you for your kind words regarding your comfortable stay and the service provided by our enthusiastic team. We appreciate your feedback on the vegetarian options available at breakfast and will certainly take it into consideration for future improvements. We would be truly delighted if you would consider sharing your positive experience on TripAdvisor. https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d24…-Pullman_Singapore_Orchard-Singapore.html We look forward to welcoming you back again in the near future. Kind regards, Franck Loison General Manager Pullman Singapore Orchard

Customer review rating 4.0/5

Yudhi I. Families - Confirmed reviews ALL

superb location, fast services, good ambient

Dear Yudhi, Thank you for your positive feedback regarding our superb location and fast services. We are delighted to hear that you enjoyed the ambiance of our hotel. It is our aim to provide a memorable experience for all our guests. We would be truly delighted if you would consider sharing your positive experience on TripAdvisor. https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d24…-Pullman_Singapore_Orchard-Singapore.html We look forward to welcoming you back again in the near future. Kind regards, Franck Loison General Manager Pullman Singapore Orchard

Other web-users rate our hotel

  • 1,841 reviews 9.8/10 Location
  • 1,777 reviews 7.3/10 Room
  • 2,533 reviews 8.7/10 Service
  • 27 reviews 9.1/10 WiFi
  • 682 reviews 6.9/10 Cleanliness
  • 516 reviews 7.6/10 Breakfast
  • 272 reviews 6.7/10 Value
  • 70 reviews 5/10 Wellness Area

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