Pullman Singapore Orchard 5 stars

Customer review rating (ALL Rating) 4.5/5 3,507 reviews

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Description

Hotel extras

  • Prime Orchard Road location, just a 5‑minute walk from Orchard and Somerset MRT stations.

  • Trendy, tech-enabled rooms and suites with spectacular views of Orchard

  • Picturesque outdoor swimming pool with sunbeds and cabanas

  • Modern Asian dining and premium cocktail lounge.

  • One new, pillarless gallery space and three meeting rooms

Our accommodation(s)

Hotel location

Pullman Singapore Orchard

270 Orchard Road
238857 Singapore
Singapore

GPS:1.30344, 103.83624

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,507 reviews

Customer review rating 5.0/5

Zahid L. A. Business - Confirmed reviews ALL

Literally a home away from home

Dear Zahid L., Thank you for taking the time to share your wonderful feedback. We are truly delighted to know that Pullman Singapore Orchard felt like a “home away from home” during your stay. It is especially rewarding to hear your kind recognition of Gladys at Reception, Thomas on Level 4, as well as Miriam, Dahlia, Daisy, and Molly from the Executive Lounge. Your compliments will certainly be shared with the team, as I am sure they will be encouraged to know they made such a positive impact on your experience. We greatly appreciate your support and look forward to welcoming you back for another memorable stay with us soon. We would be truly delighted if you would consider sharing your positive experience on TripAdvisor. https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d24…-Pullman_Singapore_Orchard-Singapore.html Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Customer review rating 2.0/5

Patrick S. Couples - Confirmed reviews ALL

Oh my god, the Door can not be lock properly. Its basically looks and feel locked but people from outside can still open the door. Good thing we noticed and immediately ask for a replacement room. Unfortunately the second room also has a sewage odor smell and has a noisy machine sound on the background. The third and last they move me to a club level at 4th floor which was ok. BTW, im a regular customer of this hotel. Ans was shocked to experience this.

Dear Patrick, Thank you for sharing your feedback regarding your recent stay at Pullman Singapore Orchard. I sincerely apologize for the inconveniences you encountered with the room locks and the unpleasant odors. It is concerning to hear about the issues you faced during your visits to multiple rooms. Your experience does not reflect our usual standards and the level of comfort we strive to provide for our valued guests. I appreciate your understanding and patience as our team worked to find a suitable accommodation for you. Your loyalty as a regular customer is highly valued, and I regret that this stay did not meet your expectations. Please know that your comments will be shared with the appropriate departments to ensure we address these concerns. Thank you once again for your valuable feedback. We truly look forward to welcoming you back. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Customer review rating 2.0/5

Kha W. L. Families - Confirmed reviews ALL

Water was very slow, takes longer shower time. Stayed during 2023 December, booked same room type premier room but assign different room compare to 2 years ago, was told that the room that I assigned 2 years back was corner room and its subject to availability.

Dear Kha W., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise for the inconvenience caused by the slow water pressure, which resulted in a longer shower experience. Please rest assured that your comments have been shared with our Engineering team for further review and follow-up. Regarding the room allocation, we appreciate your preference for the corner Premier Room you stayed in previously during your December 2023 visit. As advised by our team, corner rooms are limited in inventory and are subject to availability at the time of arrival. While we are unable to guarantee the same room assignment for every stay, we will certainly take note of your preference for future visits whenever availability permits. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Customer review rating 4.5/5

Meimei D. H. Families - Confirmed reviews ALL

Friendly staff and very comfy stay.

Dear Meimei D., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast and found our staff friendly and your accommodations comfortable. We would be truly delighted if you would consider sharing your positive experience on TripAdvisor. https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d24…-Pullman_Singapore_Orchard-Singapore.html We look forward to welcoming you back again in the near future. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Customer review rating 4.5/5

Magdalene L. Couples - Confirmed reviews ALL

Well located, good food all around. Friendly staff, love the breakfast spread. Very comfortable stay, room was nice.

Dear Magdalene, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our location, and found the breakfast spread to your liking. Your kind words about our staff and accommodations are truly valued. We look forward to welcoming you back soon. Best Regards, Jessie L. Hotel Manager Pullman Singapore Orchard

Other web-users rate our hotel

  • 1,835 reviews 9.8/10 Location
  • 1,782 reviews 7.3/10 Room
  • 2,531 reviews 8.7/10 Service
  • 28 reviews 8.6/10 WiFi
  • 697 reviews 6.8/10 Cleanliness
  • 511 reviews 7.6/10 Breakfast
  • 67 reviews 4.4/10 Wellness Area

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