Pullman Singapore Orchard 5 stars

Customer review rating (ALL Rating) 4.5/5 3,440 reviews

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270 Orchard Road, 238857 Singapore, Singapore

Description

Hotel extras

  • Gateway to Singapore, and a mere 5 minutes walk to Orchard and Somerset MRT stations

  • Trendy, technology-enabled rooms and suites with spectacular views of Singapore

  • Picturesque outdoor swimming pool with sunbeds and cabanas

  • Crafting extraordinary dining moments with Modern Asian-inspired innovation.

  • One new, pillarless gallery space and three meeting rooms

Our accommodation(s)

Hotel location

Pullman Singapore Orchard

270 Orchard Road
238857 Singapore
Singapore

GPS:1.30344, 103.83624

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,440 reviews

Customer review rating 1.5/5

Ronalyn D. Friends - Confirmed reviews ALL

The front desk is ok, they upgrade us in a nice room because we are all accor member. The housekeeping was amazing! Everytime we meet at the lobby they always make sure we have everything that we need and she always smile. On the last day of our stay i got disappointment with the Manager because he told us we dont have a breakfast included, even saying that the first 2 days we do but the last day not included. We went on the way to our room and he called us again “unapologetically” saying that it is included, he didnt confirm at the front desk first before telling the guest.

Dear Ronalyn Thank you for taking the time to share your feedback following your stay with us. We appreciate your kind comments regarding the room upgrade extended to you as an Accor member. We sincerely apologise for the confusion you experienced on the final day regarding your breakfast entitlement. This was a service lapse on our part, and we regret that the information was communicated to you before being properly verified. We would also like to clarify that we have reviewed our system records and, based on our verification, there were no call logs made to your room during that period. That said, we regret any confusion experienced and acknowledge that the situation should have been handled with clearer communication and proper verification before information was shared. Your feedback on breakfast variety and repetition has been noted. We understand the importance of diversity and freshness in the dining experience, particularly for guests staying multiple nights, and we will be sharing this with our Culinary team for review and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.5/5

Hong M. N. Families - Confirmed reviews ALL

This was the 2nd time we have stayed in Pullman Singapore Orchard. Overall staff services are very good.

Dear Hong M. Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 5.0/5

Diana J. H. K. Friends - Confirmed reviews ALL

Wonderful stay and services from Taufiq at the front desk! My status as a Platinum member is greatly recognised and accorded with upgrade, privileges and many more! Most importantly- they managed to assist me with important ticket matter with their stable wifi! Will come back again this year!!

Dear Diana Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.0/5

Reza F. Families - Confirmed reviews ALL

Reception officer should have fullfil customer request when they check in

Dear Reza Thank you for sharing your feedback. We also appreciate your comment regarding reception services. Our team strives to accommodate all guest requests wherever possible, and your feedback has been shared with the front office to help us continue improving and providing an even smoother check-in experience. We look forward to welcoming you back for another enjoyable stay. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.0/5

Jang W. S. Families - Confirmed reviews ALL

Location is not as good as other hotels in terms of MRT distance, but it's good enough to get taxi or grab. Shopping malls are very near. WiFi is very good, the process of check in and out is simple, and overall points are good enough. I'd like to recommend to my friends.

Dear Jang W. Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Other web-users rate our hotel

  • 1,884 reviews 9.8/10 Location
  • 1,850 reviews 7.3/10 Room
  • 2,641 reviews 8.8/10 Service
  • 24 reviews 8.6/10 WiFi
  • 722 reviews 6.9/10 Cleanliness
  • 662 reviews 7.5/10 Food
  • 505 reviews 7.5/10 Breakfast
  • 285 reviews 6.8/10 Value

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