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Mercure Singapore On Stevens 4 stars

TripAdvisor rating 4.0/5 435 reviews
Mercure Singapore On Stevens
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+ 25 Services
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Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Singapore On Stevens

Orchard District
28 Stevens Road 01 02
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :  

  • MRT BLUE LINE :   DOWNTOWN LINE STEVENS

  • MRT RED LINE :   NORTH-SOUTH LINE ORCHARD

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Our accommodations

Mercure Singapore on Stevens features 518 tastefully designed rooms, with suites and rooms on the Premier Floor that gives access to the exclusive Premier Lounge. .

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Floor Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Floor Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Suite with 1 King Bed

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: Wine bar

Winestone restaurant offers a wide range of wines from around the world served alongside Modern European and Mediterranean food. This casual dining restaurant provides the perfect setting for after work drinks, or just a casual dinner with friends.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUDEBAR

Photo non contractuelle / Strictly non binding

Located within the lobby, Fudebar serves healthy superfood including a variety of fresh breads and pastries, salads, daily hand-made sandwiches and wide selection of artisanal coffee and unique tea selections, available for take away or sit-in.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE INFINITY POOL BAR

Photo non contractuelle / Strictly non binding

Whether you go for our great tapas, ice-creams, fresh drinks or signature cocktails, order without effort with our innovative calling system. Laid back and enjoy our 35 meters' infinity pool, we take care of the rest!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 450 m²

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Singapore On Stevens

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,449 reviews

tripadvisor

TripAdvisor Rating 4.0/5

435 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Recommended for next visit...

Customer review rating 4.3/5

Yuliana H. Families - 10/01/2020 Confirmed reviews ALL

Room is clean, shuttle bus to orchard is available for free as scheduled, b'fast is nice, hotel crew is friendly & communicative.

Dear Y.H, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Friendly and helpful staff made our stay an enjoyable one!

Customer review rating 4.3/5

T. Couples - 10/01/2020 Confirmed reviews ALL

We arrived at the hotel very early in the morning and it was a pleasant surprise that the staff at Mercure managed to check us into a room. Staff at Mercure are professional and helpful, we really do enjoy our time at Mercure.

Dear I.T, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Excellent

Customer review rating 4.3/5

Shubham V. Couples - 10/01/2020 Confirmed reviews ALL

Very Good experience. Services are very good

Dear Shubham V., It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Mrs

Customer review rating 4.3/5

Audrey B. Couples - 10/01/2020 Confirmed reviews ALL

Great service, comfortable, enjoyable, very good food and choices

Dear A.B, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
Customer review rating 4.3/5

Siti Friends - 09/01/2020 Confirmed reviews ALL

Neutral. Nothing commendable on this hotel.

Dear Onara O., Thank you for your feedback on your recent stay in Mercure Stevens Singapore. We sincerely apologise of your less than pleasant experience with the lapses in our service and inconvenience caused. Please rest assured that your feedback about the Room Service experience has been shared with the relevant Department Head for further review and constructive action. On your next visit to Singapore, I recommend that you try out the sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We will strive to ensure that a room according to your preferences is arranged for you. We understand that your impression of Mercure Stevens Singapore may have been marred by this experience, however, we will certainly work towards providing a more pleasant experience and to have the opportunity to be of service to you again. Sincerely, Kevin Bossino General Manager

Heart warming, home coming.

Customer review rating 4.3/5

Daniel W. Couples - 07/01/2020 Confirmed reviews ALL

It felt comfortable and feel the warmth as all the staff their is friendly and approachable. You will not feel lonely and the place is well kept in terms of cleanliness. Just have the feeling of coming home. Always wish to stay longer for good.

Dear C.M.W, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good stay

Customer review rating 4.3/5

Alisha Couples - 06/01/2020 Confirmed reviews ALL

Reception - warm welcome Room - cozy and comfortable - we love our room on 8th floor Bed - awesome Clean and neat Breakfast buffet - good Food exchange - Christmas buffet - wide variety of choices - food excellent Shuttle service - good

Dear M.G, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Great room, cafe/bar downstairs was overpriced.

Customer review rating 4.3/5

Jarrod Solo - 06/01/2020 Confirmed reviews ALL

Really liked the room - spacious and looked great. USB ports and the multi-national power point was extremely helpful too. Didn't like that the cafe/bar downstairs charged an arm and a leg for stuff, had to venture out for cheaper options. Other than that, I enjoyed my stay.

Dear J.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
Customer review rating 4.3/5

Lerato P. Couples - 06/01/2020 Confirmed reviews ALL

First day at the hotel, as i was about to jump in to the shower i realized there were no towels. I called housekeeping and requested them. Very disappointing to say an hour later still no towels. Both my husband and i decided to shower anyway without the towel. We left our room an hour and 35 minutes later still no towels.

Dear G.I.L.P, Thank you for your feedback on your recent stay in Mercure Stevens Singapore. We sincerely apologise of your less than pleasant experience with the lapses in our service and inconvenience caused. Please rest assured that your feedback about the House Keeping experience has been shared with the relevant Department Head for further review and constructive action. We understand that your impression of Mercure Stevens Singapore may have been marred by this experience, however, we will certainly work towards providing a more pleasant experience and to have the opportunity to be of service to you again. Sincerely, Kevin Bossino General Manager

Small room, location a bit out of the way, lobby always packed with airline crew members !

Customer review rating 4.3/5

T. Families - 06/01/2020 Confirmed reviews ALL

Rooms are small for the price (compared with other hotels nearer to Orchard). As location is a bit out of the way it would be good if the hotel provides additional shuttle destinations (instead of just one) and additional trips (very limited, too many guests trying to get on etc).

Dear N.S.T.T, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Nice room

TripAdvisor rating 4.0/5

jubechatchanan Family - 06/01/2020 TripAdvisor review

The room was very nice, the staff are very helpful. Staff is also welcoming and everyone in the hotel always willing to help and even called a taxi for us. Every staff was very kindness. I truly appreciated that.

Dear jubechatchanan, Thank you for your review of Mercure Singapore on Stevens. I am pleased to learn that you found our room very nice and the staff, helpful and kind. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Good Service

Customer review rating 4.3/5

Jordy Couples - 05/01/2020 Confirmed reviews ALL

Overall it was a great day with Mecure. The Recep lady has given us a free upgrade of the room. However, I find that the hotel didn't maintain a clean place for the guest overall. For example, all the utensil are not properly wash. I do see some dirt on it.

Dear J.Y, It is my pleasure to learn that you had an overall positive experience with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Rooms Division Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. On behalf of the Management and team members here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again Sincerely, Kevin Bossino General Manager
Customer review rating 4.3/5

Kin Couples - 05/01/2020 Confirmed reviews ALL

Very well renovated, the scenery is very good.

Dear C.K.C, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Your check in counter staff has been really kind, friendly n efficient

Customer review rating 4.3/5

Dorothy C. Couples - 05/01/2020 Confirmed reviews ALL

It was the check in that made our stay great.

Dear D.C, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Satisfied but disappointed with price and size of room.

Customer review rating 4.3/5

Gerard J. Families - 05/01/2020 Confirmed reviews ALL

Pleasant but over priced for the tiny room.

Dear G.J, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On your next visit to Singapore, I recommend that you try out the sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We will strive to ensure that a room according to your preferences is arranged for you. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Kevin Bossino General Manager

het was just perfect, good service, bus service to central and a happy staff to take care of you, a must visit

TripAdvisor rating 4.0/5

wimnieuwhof Friends getaway - 05/01/2020 TripAdvisor review

I had a perfect stay at this hotel, have been there 4 times now and will return March 13, good service and free transport to the city, can recommend this hotel to anyone who needs good value for money

Dear wimnieuwhof, Thank you for your wonderful review of Mercure Singapore on Stevens. We are truly delighted to learn that you had a perfect stay at our hotel. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services.On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Im happy with your staff and your hotel

Customer review rating 4.3/5

Quan N. Couples - 04/01/2020 Confirmed reviews ALL

Very satisfy

Dear P.T.Q.N, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Amazing

Customer review rating 4.3/5

Mokheseng Business - 04/01/2020 Confirmed reviews ALL

I have no complaints, I had a lovely stay at the Hotel and was impressed by the professionalism of the hotel staff in assisting me where necessary.

Dear M.R.B, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Dissatisfied

Customer review rating 4.3/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

We did not get the room we were ed shine when booking it in Egypt.

Excellent hotel

Customer review rating 4.3/5

Franceska N. Friends - 03/01/2020 Confirmed reviews ALL

First class in every way for a hotel not right in the centre but close enough by cab to everything. Room a little cramped but incredibly comfortable with superb beds and it was immaculate. Infinity Pool was wonderful as was breakfast in the two restaurants and the staff, in particular Doen was fantastic. Highly recommend having the privilege lounge extra as made a huge difference having this wonderful lounge with wine and delicious canapes and food..

Dear F.N, It’s our immense pleasure to have served you and thank you very much for your rewarding review of Mercure Singapore on Stevens. Guest satisfaction is very important to us and I am glad to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
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