Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 2,506 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature western dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,506 reviews

TripAdvisor Rating  4.5/5  1,119 reviews

Certificate of excellence 2024

Not a fantastic stay

TripAdvisor rating 3.0/5

Joy H TripAdvisor review

Not so friendly and not accommodating front office staff. Im a diamond member and stayed for a couple of nights, but room were not cleaned, no operators to answer queries. Service is not good except for VITA, the lounge reception, she was the only friendly and accommodating staff in this hotel. Hotel is beautiful and artsy but service is not so good unfortunately.

Exceptional Service and Comfort

TripAdvisor rating 5.0/5

Janson J TripAdvisor review

The stay was fantastic! The room service was excellent, and Cai Ting stood out with her professionalism and warm hospitality. She took care of all our needs with great attention to detail. The room was clean, cozy, and thoughtfully arranged. Highly recommend this five-star experience!

Perfect trip

TripAdvisor rating 5.0/5

Stephenie B TripAdvisor review

During my stay, Ms. Cai Ting did a great job of cleaning and tidying up. The room was kept in perfect order. She was very attentive and careful. Every detail in the room was given full attention and care. I felt very comfortable and relaxed. She helped me organize my books very carefully to make it look less messy. Every day I came back tired from the meeting and saw that everything was so perfect. Thank you Cai Ting, well done.

Very nice stay

TripAdvisor rating 5.0/5

David K TripAdvisor review

Cai Ting, the room service staff, is very professional. She won our praise with the most standard service procedures and excellent personal qualities. I like to see her because she is really nice and warms all of our hearts. Thank her for helping us and making my family have a wonderful trip.The breakfast is also very good with lots of food options.I will come back again.

Great customer service

Customer review rating 5.0/5

Nangju C. Business - Confirmed reviews ALL

Everything was really good to stay like concierge, and cleaning services. I also want to say your customer services, that is so quick in response about any requests from me. The worker (I don't exatly remember his name and might be Nax..?) gave me a good impression of your hotel so much with his kindness !!! Wanted to say thanks again to him!

Dear Nangju C., We very much appreciate your comments regarding your stay at the Mercure Singapore on Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team particularly with Nas. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager

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Other web-users rate our hotel

  • 1,629 reviews 8.4/10 Location
  • 2,489 reviews 6.4/10 Room
  • 2,464 reviews 7.5/10 Service
  • 35 reviews 8.8/10 WiFi
  • 1,166 reviews 7.3/10 Cleanliness
  • 765 reviews 7/10 Breakfast
  • 715 reviews 7.6/10 Amenities
  • 470 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.