Dear Valued Guest, Thank you for your positive feedback regarding our location and property. We understand that you found the room to be on the smaller side. As a city hotel in Singapore, our room sizes are designed in line with the usual space constraints and room dimensions commonly found across hotels in the city. Singapore is a densely developed destination where maximising the use of available space is a key consideration for many hotels. That said, we understand that room size is an important part of the overall guest experience, particularly for guests travelling with larger luggage or staying for a longer period. We appreciate your feedback and will certainly take it into consideration as we continue to enhance our guests' comfort and experience. We trust that despite the room size, you were able to enjoy our convenient location, facilities and other aspects of your stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and our staff kind and professional. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback. We appreciate your comments regarding the size and design of our accommodations. Our aim is to provide a comfortable yet minimalist environment, and we regret that it did not meet your expectations. We have also noted on your comments regarding receiving too many email correspondence prior to your arrival. We will review the process and share this feedback with our technology development team. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding our services, including the 24-hour front desk and complimentary shuttle service to the nearest MRT Station, Stevens MRT and to Liat Towers, the beginning of Orchard Road. We appreciate your comments about room size. With regards to the WIFI, we encourage guests to sign up for our ALL Loyalty program, thereafter you will be able to access our Premium WIFI via the member's login. We hope to have the opportunity to welcome you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for bringing this matter to our attention. We sincerely apologise for the delay in the release of your deposit pre-authorisation. Please rest assured the hotel has released the amount taken as pre-authorisation during your check-out. The release of a pre-authorisation typically takes between 14 and 21 working days and is dependent on the processing time of the issuing bank. We kindly ask for your patience and appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Thank you for taking the time to share your positive experience at Mercure Singapore on Stevens. We are delighted to hear our location suited your needs for both business and leisure, and that our staff, particularly Jessica from our Premier Lounge and Gopi from our Mercure Reception, made your stay enjoyable. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay experience. We are pleased to hear you enjoyed our fitness facilities, found our common spaces ideal for discussions and well-designed. Our guests' satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed the view and found our hotel to be a pleasant place. However, I sincerely apologize for the confusion with the laundry service. Our laundry attendant upon receiving your request for laundry pick up at 4.39pm as well as a request to have a pen delivered to your room, had gone to your room at approximately 5pm. However, no laundry was handed over to him while you had collected the pen from him. While we strive to provide timely assistance, it appears there seemed to have been some miscommunication in this instance. We will conduct coaching with our team for them to have clearer communication with guests. Additionally, I appreciate your comments regarding room service offerings beyond a certain time and will take them into consideration for our future improvements. Thank you once again for your valuable insights. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience. I sincerely apologize for the inconvenience caused by the staffing levels during your check-in and the ventilation you had experienced in the lobby. Your feedback is being reviewed with our team as we continuously strive to enhance our service quality. We hope to have the opportunity to welcome you back for a more seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear you found your experience comfortable. We appreciate your comments regarding the breakfast selection. Our breakfast buffet is designed as an international offering, with a variety of Asian and Western selections to cater to the diverse tastes and preferences of our international guests. We understand, however, that individual expectations and preferences may differ. We hope to have the opportunity to welcome you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found your room comfortable and our staff to be warm and friendly. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding the location of our hotel. I understand that access to public transportation was a concern for you. Just to share our hotel provides a complimentary shuttle bus service to ferry our guests to the nearest MRT station, Stevens MRT and Liat Towers which is the start of Orchard Road. In addition, the closest bus stop is located right in front of our hotel. Our Concierge team will be happy to share more information on accessibility should you decide to return to stay with us again. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our property peaceful and well-managed, and you appreciated our warm and genuine hospitality. Your kind mention of Mohamad, our Winestone Restaurant Manager will be shared with him. Your feedback is greatly valued, and we look forward to welcoming you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our breakfast and the exceptional service provided by our staff. We are pleased to hear you had a positive experience during your stay. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our bed comfortable and appreciated our amenities and helpful staff. It is our goal to provide a memorable experience for all our guests. Your feedback on the preferred timing to have your room cleaned will be reviewed. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are delighted to hear you found your experience comfortable. We are sorry to learn you felt some of our female team members were not smiling during your interactions with them. A warm, welcoming and attentive attitude is an important part of the guest experience we strive to provide. We understand that a genuine smile and positive engagement can make a meaningful difference, and we regret that your experience did not reflect the level of hospitality we expect from our team. We have shared your feedback with the Front Office leader and will continue to reinforce the importance of being approachable, attentive and welcoming to every guest, regardless of how busy operations may be. We sincerely appreciate your feedback as it gives us an opportunity to coach and improve. We hope to have the opportunity to welcome you again and provide you with a warmer and more positive experience. Best regards, Piotr Kupiec General Manager

Dear Stefon M. O., Thank you for your kind words regarding the comfort of our beds and linens. We are delighted to hear that you enjoyed your stay and found our accommodations to your satisfaction. We look forward to welcome you back! Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Singapore on Stevens. I sincerely apologize for the challenges you encountered during your visit, particularly with the service provided by our reception and housekeeping teams. I have copied our Quality, Compliance and Sustainability Lead, Veronica who will be in touch with you for a follow up. Please rest assured we are taking your feedback seriously—not only to investigate the matters you have kindly brought up, but also to reinforce our service standards with the team. Your feedback is valuable in helping us improve. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our strategic location and the excellent service provided by our team. We are pleased to hear you enjoyed our gym facilities as well. We look forward to welcoming you back for another great stay. Best regards, Piotr Kupiec General Manager