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Mercure Singapore On Stevens 4 stars

Customer review rating 4.3/5 4,705 reviews

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Mercure Singapore On Stevens
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+ 15 Services

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi Airport Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Singapore On Stevens

Orchard District
28 Stevens Road 01 02
257878
257878 singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 : 

  • MRT BLUE LINE :  DOWNTOWN LINE STEVENS

  • MRT RED LINE :  NORTH-SOUTH LINE ORCHARD

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Our accommodation(s)

Mercure Singapore on Stevens features 518 tastefully designed rooms, with suites and rooms on the Premier Floor that gives access to the exclusive Premier Lounge. Mercure has a strong commitment towards comfort and quality. The Mercure rooms provide a touch of nostalgia with elements from the yesteryears of Singapore.

Our restaurants and bars

WINESTONE

Type of cuisine: Gourmet

Winestone restaurant offers a wide range of quality wines from around the world served alongside Modern European food. This charming dining restaurant provides the perfect setting for an intimate evening, after-work drinks or casual dining with friends.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed

FUDEBAR

Located within the lobby, Fudebar serves healthy superfood including a variety of fresh breads and pastries, salads, daily hand-made sandwiches and wide selection of artisanal coffee and unique tea selections, available for take away or sit-in.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE INFINITY POOL BAR

Whether you go for our great tapas, ice-creams, fresh drinks or signature cocktails, order without effort with our innovative calling system. Laid back and enjoy our 35 meters' infinity pool, we take care of the rest!

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 450

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Singapore On Stevens

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,705 reviews

tripadvisor

TripAdvisor Rating 4.0/5

457 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 3.5/5

Eimraan K. Solo - 04/04/2020 Confirmed reviews ALL

The service are prompt in delivering good services and good location

Dear E.K, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Great hospitality, quiet surroundings

Customer review rating 4.5/5

Jj Couples - 31/03/2020 Confirmed reviews ALL

Despite a long wait for our room, the staffs at the concierge tried their best to ensure we get to our room as soon as possible. Even making sure we taken care of while we wait in the lobby.

Dear LJJ, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. While we do strive to have all our rooms ready by our check-in time, unfortunately, there are rare cases wherein it becomes a challenge to have all our rooms cleaned by this time due to a large number of guests departing late from the previous day. Kindly rest assured that we will look into our current procedures and identify where improvements can be made to prevent such inconvenience in the future. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Customer review rating 4.0/5

Diana T. Couples - 29/03/2020 Confirmed reviews ALL

Very comfortable, pleasant experience.

Dear FS, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Customer review rating 4.0/5

L. Couples - 27/03/2020 Confirmed reviews ALL

Customer service thru e-mail is prompt in replying to my request, much appreciated.

Dear L.J.Y, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good facilities, clean and comfortable room, and polite staff

Customer review rating 4.5/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Had a very good stay with Mercure. The bed and pillows were comfortable, and the hotel feels clean and modern. The size of the gym and pool exceeded my expectation. The staff were polite and professional. Buffet breakfast was great too. While the hotel is not very near the MRT, it is easily accessible via bus from stevens or orchard.

Dear CJR, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Smart hotel with excellent staff

Customer review rating 5.0/5

Mark Couples - 24/03/2020 Confirmed reviews ALL

From arrival until departure we were given every assistance required. Room was very good and facilities, with the exception of the infinity pool, excellent

Dear M.A.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Great Room

Customer review rating 5.0/5

Nawei Couples - 23/03/2020 Confirmed reviews ALL

My 2nd visit to this hotel of a short staycation. Super great room that provides a great rest. I highly recommend anyone that needs a recharge to visit the hotel.

Dear RYNP,, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Clean and good service

Customer review rating 4.5/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Fast and good front desk and housekeeping service

Dear SBMM, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Great Stay, Great Location, Great Staff

Customer review rating 5.0/5

Timothy B. Couples - 22/03/2020 Confirmed reviews ALL

Your staff are Fabulous, your location is wonderful, room is value for money and amenities excellent.

Dear TB, It is my pleasure to learn that you had an overall positive experience with us and that you found our location wonderful, and the amenities excellent. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Customer review rating 4.0/5

Ronald M. H. Solo - 22/03/2020 Confirmed reviews ALL

It’s good

Dear RMH, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Customer review rating 4.5/5

Isobel M. Friends - 21/03/2020 Confirmed reviews ALL

Very good found staff very helpful

Dear IM, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

FANTASTIC STAFF

Customer review rating 5.0/5

R. Business - 20/03/2020 Confirmed reviews ALL

My stay was lovely despite the stressful time that the COVID-19 virus created for all. While the room was comfortable, what really made my stay exceptional was your staff. Everyone was wonderful. Dahlia in the lounge stood out as the best of the best. This wasn't easy considering how wonderful all your staff are. Dahlia made me feel truly pampered, going out of her way to make my stay the best. She really cares about your guests. Thank her again for me please.

Dear KBR, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Dahlia and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

I really enjoyed my stay and the facilities were great

Customer review rating 4.5/5

David F. Business - 14/03/2020 Confirmed reviews ALL

I really like the pool area and the green surrounds

Dear D.F.E.F, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Fine location

Customer review rating 1.0/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Cheated on the price, stole two breakfasts from us. Food tasted bad, breakfast and orders were tasteless

Dear S.A, Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. Upon further investigation, it seems that your initial booking with Booking.com (7/03/2020 to 09/03/2020) had included breakfast. When this booking was extended (09/03/2020 to 10/03/2020 ), unfortunately, the booking rate did not include breakfast. Please rest assured that your comments about the food have been shared with our Executive Chef and our F&B Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Warm Regards, General Manager Mercure Singapore on Stevens

quiet neighorhood but near enough to access mrt if one wishes to go to commercial areas

Customer review rating 4.5/5

Maria L. D. R. Solo - 11/03/2020 Confirmed reviews ALL

restful, quiet and relaxing

Dear M.L.D.R, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Your comments have been shared with the F&B Manager for further review and constructive action. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Comfortable stay all staff extremely helpful and kind.

Customer review rating 5.0/5

Ann M. Couples - 11/03/2020 Confirmed reviews ALL

We had a wonderful stay at the Mercure in Singapore. When we arrived we had been upgraded so we could use the premier lounge in the Novotel which enabled us to have meals and drinks at 6 pm each evening free of charge. The guest service staff especially Dahlia De Guzman were extremely helpful to us. It made such a difference to our stay. The reception staff at the Mercure were extremely helpful and the restaurant staff provided a delicious breakfast each morning, nothing was too much trouble. The Concierge was very helpful and booked us a trip to Gardens by the bay which was a joy and so beautiful. We loved our 3 days in Singapore and staying at the Mercure made it so special. We would recommend it to all our friends. We had such an enjoyable stay. Thanks to all your staff, they are very special.

Dear M.J.M. Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Dhalia, and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Nice stay

TripAdvisor rating 4.0/5

urs_schlaepfer Business - 26/02/2020 TripAdvisor review

One more time is booked a room at Mercure hotel. As an Accor Platinum member I could use the Novotel lounge in the same building. The shuttle bus from the hotel to Orchard Road is convenient. I'm looking forward to be a guest at this hotel soon again!

Dear urs_schlaepfer, Thank you very much for your loyalty and for choosing to stay with Mercure Singapore on Stevens. It’s an absolute delight to know that the location, facilities and team left a positive imprint on you. Your review has been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Nice room

TripAdvisor rating 4.0/5

jubechatchanan Family - 06/01/2020 TripAdvisor review

The room was very nice, the staff are very helpful. Staff is also welcoming and everyone in the hotel always willing to help and even called a taxi for us. Every staff was very kindness. I truly appreciated that.

Dear jubechatchanan, Thank you for your review of Mercure Singapore on Stevens. I am pleased to learn that you found our room very nice and the staff, helpful and kind. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

het was just perfect, good service, bus service to central and a happy staff to take care of you, a must visit

TripAdvisor rating 5.0/5

wimnieuwhof Friends getaway - 05/01/2020 TripAdvisor review

I had a perfect stay at this hotel, have been there 4 times now and will return March 13, good service and free transport to the city, can recommend this hotel to anyone who needs good value for money

Dear wimnieuwhof, Thank you for your wonderful review of Mercure Singapore on Stevens. We are truly delighted to learn that you had a perfect stay at our hotel. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services.On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Not friendly and accomodative

TripAdvisor rating 1.0/5

Coastal11153 Family - 01/01/2020 TripAdvisor review

We stayed for 4 days but got charged for 5 even though I had informed about late check in and late check out in advance. Got charged for minibar without using the facilities. The breakfast also poor quality staff not ready to listen and rude

Dear Coastal11153, Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. Upon further investigation, as your check-out time requested was past the standard check-out time of 12 pm, our reservations team had offered a late check-out up until 6 pm that evening on 28th Dec. We understood that you would require the rooms until 11 pm on 28th Dec. As the rooms will be occupied up until 11 pm ( for at least for 11 hours after checkout), our reservation team had confirmed with you that checking out at 11 pm would result in a full day charge for that evening. With regards to the minibar items consumed, it seems that it has been acknowledged by your good self, as seen on the invoice. Kindly note that we are unable to adjust the check-out timing based on the check-in timing as the room would have to be blocked from selling from the previous day in order to ensure that your rooms are available when you arrive in the late evening of 24th Dec. Please rest assured that your comments about the breakfast have been shared with our F&B Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, General Manager Mercure Singapore on Stevens

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