Dear Valued Guest, Thank you for your positive feedback. I am thrilled to hear you had a good experience during your stay at Mercure Singapore on Stevens. We appreciate your insights on the breakfast crowd and will continue to review it. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding the cleanliness of our hotel and the friendliness of our staff. I do apologise for the inconvenience with the fused bulb of the table lamp. We appreciate your comments, as they help us enhance our guest experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. I am delighted to hear you appreciated our location, the cleanliness of your room and our team. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our breakfast offerings and the cleanliness of your room. I am pleased to hear you found your stay comfortable and enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I regret that your check-in experience was less seamless than expected and that information about our hotel facilities was not communicated clearly. I understand that early arrivals following long-haul flights can be challenging, and I appreciate your comments on how we may better manage these expectations. As early check-in is always subject to room availability, for a guaranteed early check-in, we recommend reserving the room from the preceding night. Your feedback has been noted and will be shared with the relevant teams as we continue to improve our service delivery. We hope to have the opportunity to provide you with a smoother and more welcoming experience on your next visit. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. I am delighted to hear our team made you feel welcomed, especially our Outlet Manager, Mohammad from Winestone Restaurant and our Bellman Suren. It is truly rewarding when our guests appreciate their hard work especially during a busy Singapore GP season. Your feedback is greatly valued. We look forward to welcome you back for another seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. I am pleased to hear our Duty Manager, Shahari provided excellent assistance. We have noted on your preference and will update your preferences accordingly for your future stays. Your comments are valuable, and I appreciate you bringing this to our attention. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your detailed feedback. I sincerely apologise for the multiple shortcomings you experienced, particularly concerning the cleanliness of the bedding and towels, as well as the room maintenance issues. These concerns are taken seriously, as they fall well short of the standards we strive to uphold and are certainly not representative of our usual standards. I regret that the resolution provided did not restore your confidence in your stay. Your feedback will be shared with our teams for review and corrective action. I am grateful for your kind recognition of Shahari’s attentive and professional service, and I will be sure to share your compliments with him. Once again, please accept my sincere apologies. We appreciate your feedback and the opportunity to address these concerns. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our facilities, pool, and the service provided by our team, particularly our Duty Manager, Kamala. I am delighted to know you enjoyed your stay and found our location convenient. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your detailed and constructive feedback, and for your kind recognition of our team. I am delighted to know that Sean, Suzana, William, Agnes and Jessica made you feel well cared for throughout your stay. I will most certainly share your appreciation with them, as such recognition is truly a great source of encouragement for our Heartists. At the same time, I do apologise for the shortcomings you experienced. I also acknowledge your feedback regarding the breakfast and Lounge offerings, particularly your recommendation for leaner and healthier protein choices, fresh options, and a greater variety of nuts and cereals. Your comments have been shared with our Culinary and Food & Beverage teams for review as we continue to balance guest preferences, nutritional variety and our overall dining offering. While I am extremely pleased our Heartists were able to make a positive difference to your stay, I do recognise there are areas which fell short of the experience we strive to provide. Thank you again for taking the time to share your thoughts with us. We look forward to welcoming you back. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed our pool facilities and the diverse dining options available. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback. I am pleased to hear you enjoyed your comfortable stay, the breakfast variety, and the friendliness of our staff. I also appreciate your feedback regarding bath robes which are provided from our Deluxe Category of rooms and above. We have noted on your preference to have a bathrobe and are happy to arrange for one to be placed in your room for your future stays with us. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our clean accommodations and the warm & friendly nature of our staff. I am pleased to know your experience at Mercure Singapore on Stevens met your expectations. It is our aim to provide warm and genuine hospitality experience for all our guests. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. I am delighted to hear you found our rooms comfortable and enjoyed our breakfast offerings. Your kind words about our staff are greatly appreciated, and we look forward to welcoming you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience. I am pleased to hear our Heartists left a positive impression on you, as we pride ourselves on their exceptional service. Your kind mention of Tiana and Shahari will be shared with them as it is a great source of encouragement. I sincerely do apologize for the unpleasant encounter you had in your room, which do not reflect our standards. Our Front of House Manager has personally reached out to you. We hope to have the opportunity to welcome you back for a seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback. I am delighted to hear that your requests were met and you enjoyed a comfortable stay with us, including the upgrade. We look forward to welcoming you back for another pleasant experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay with us. I am delighted to hear your family and you found your stay comfortable, enjoyed the food, and appreciated our warm and friendly staff. I understand the distance to the MRT station can be challenging, especially for young children, and I am glad our complimentary shuttle bus service to Stevens MRT made your travels more convenient. I am happy to hear Melvin from our Winestone Restaurant was able to provide you with some wonderful recommendations of things to do while in Singapore. I will be sure to share your kind mention with him as it is truly a great encouragement. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I regret that your stay did not meet your expectations, particularly regarding the room size, check-in experience and discomfort caused by the situation you observed. I understand the importance of feeling comfortable and at ease during your stay, and we take your concerns seriously. Your feedback is appreciated and will be review with the relevant teams for improvements. We hope to have the opportunity to provide you with a more positive experience in the future. Best regards, Piotr Kupiec General Manager