Dear urs_schlaepfer, Thank you very much for your loyalty and for choosing to stay with Mercure Singapore on Stevens. It’s an absolute delight to know that the location, facilities and team left a positive imprint on you. Your review has been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Dear jubechatchanan, Thank you for your review of Mercure Singapore on Stevens. I am pleased to learn that you found our room very nice and the staff, helpful and kind. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Dear wimnieuwhof, Thank you for your wonderful review of Mercure Singapore on Stevens. We are truly delighted to learn that you had a perfect stay at our hotel. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services.On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Dear Coastal11153, Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. Upon further investigation, as your check-out time requested was past the standard check-out time of 12 pm, our reservations team had offered a late check-out up until 6 pm that evening on 28th Dec. We understood that you would require the rooms until 11 pm on 28th Dec. As the rooms will be occupied up until 11 pm ( for at least for 11 hours after checkout), our reservation team had confirmed with you that checking out at 11 pm would result in a full day charge for that evening. With regards to the minibar items consumed, it seems that it has been acknowledged by your good self, as seen on the invoice. Kindly note that we are unable to adjust the check-out timing based on the check-in timing as the room would have to be blocked from selling from the previous day in order to ensure that your rooms are available when you arrive in the late evening of 24th Dec. Please rest assured that your comments about the breakfast have been shared with our F&B Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, General Manager Mercure Singapore on Stevens

Dear JaneK2084, Thank you for your 5-star review of Mercure Singapore on Stevens. It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens