Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.0/5 2,625 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature western dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,625 reviews

TripAdvisor Rating  4.5/5  1,030 reviews

Certificate of excellence 2024

Decent Stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

This was my fourth visit/ stay - standards are maintained but i feel there is a drop in overall guest servicing. Rooms are fine but this time i found a drop in maintenance standards - leaky shower head and tv working issues. You policy of changing the sheets alternate day is fine ... but please don't leave any room with unwashed cups and residual plates .. that is just unhygienic!

Dear Gaurav S., Thank you for your continued loyalty and for sharing your feedback. I’m glad to hear that you’ve generally been satisfied with your stays, but I’m sorry to learn about the recent issues with room maintenance and cleanliness. It’s concerning to hear about the leaky shower head, TV issues, and the state of the cups and plates. These are definitely not the standards we aim to uphold. I will ensure your comments are shared with our maintenance and housekeeping teams to address these concerns promptly. We appreciate your input as it helps us improve our services. We hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Piotr Kupiec General Manager

Excellent service

TripAdvisor rating 5.0/5

Wanderer55667937540 TripAdvisor review

Bellman Saran provided excellent service from the start to the end of our staycation at Novotel. He ensured that everything was handled efficiently and with great dedication. His helpfulness and friendly demeanor significantly enhanced our experience. It was indeed a great trip with the family, thanks in large part to his outstanding assistance. With Regards Rekha Arudchelvan

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I really enjoyed my stay here, one of my favorite hotel experiences. Aaron who checked me in and also happen to check me out as well was a pleasure from his hospitable welcome to his help with storing my bags as I checked out. I will be returning for F1 weekend and look forward to my stay.

Dear Chinenye Vanessa O., We very much appreciate your comments regarding your stay at the Mercure Singapore On Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager

Excellent stay.

Customer review rating 5.0/5

Charlie -. N. Q. Business - Confirmed reviews ALL

We had lovely staying in Mecure on Stevens Singapore while we had short stop for 2 days. We have to thank 2 of your staff -. Azlan and Ridzuan. They both have the hospitality to welcoming people also take great care of the guests, well, I won't even called us "Guests" since they actually be like friends to us. It's a pleasure to been looked after from both of them. My fiancee and myself will keep this beautiful memory for long. Azlan been really patient to make sure we understand every trip details he advised us, also with plenty smile, it gave us good confidence to go around the city and cross the border to Malaysia -. Jorho. He also recomanned the good restaurant -. winestone, we had most beautiful sirloin steak over there. Ridzuan he just so wonderful to us, to met us up at Jorho on his OFF day. Him and his wife shows us the hospitality and true willing help spirit. Without their help, we probably won't able to make the trip so smooth and enjoyable. We truly appreciated you have such good staffs working at Mecure on Steven Singapore.

Dear Charles P., We very much appreciate your comments regarding your stay at the Mercure Singapore On Stevens. It is always a pleasure to receive positive feedback. I will share your compliments with Azlan and Ridzuan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor -. https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager

Located in a very quiet locale, decent amenities

Customer review rating 3.5/5

Utsav V. Couples - Confirmed reviews ALL

The service is a bit slow Amenities are decent Although they mentioned they mentioned they provided a free upgrade on my superior room, the room looked pretty much the same if not smaller Bathrooms are quite small The swimming pool is fantastic The shuttle drop service is very helpful since hotel isn't that well connected The lighting in the room is too dim/less Plus, the dressing table lights weren't working and when the person came to fix, he mentioned they don't have the required bulb in stock

Dear Utsav V., Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the quiet location, amenities, swimming pool, and the shuttle service. However, I apologize for the issues you encountered regarding service speed, room size, and bathroom space. I’m sorry to hear that the upgrade did not meet your expectations and that the lighting in your room was insufficient. Additionally, I regret that we didn’t have the necessary bulb in stock for the dressing table lights. Your feedback is valuable and will be used to improve our services. We’re currently addressing these concerns with our team to ensure a better experience for our future guests. Warm regards, Piotr Kupiec General Manager

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Other web-users rate our hotel

  • 1,643 reviews 8.3/10 Location
  • 2,584 reviews 6.2/10 Room
  • 2,554 reviews 7.2/10 Service
  • 42 reviews 8.9/10 WiFi
  • 1,219 reviews 7.2/10 Cleanliness
  • 824 reviews 7/10 Breakfast
  • 708 reviews 7.7/10 Amenities
  • 496 reviews 6/10 Food

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