Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,816 reviews

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Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,816 reviews

Customer review rating 5.0/5

Li W. T. Families - Confirmed reviews ALL

very comfortable stay, great amenities

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Singapore on Stevens. We are delighted to hear that you found your experience comfortable and appreciated our amenities. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 4.0/5

C H. Couples - Confirmed reviews ALL

Clean comfortable convenient. Need more staff on reception

Dear Valued Guest, Thank you for your positive feedback regarding the cleanliness and comfort of our hotel. We appreciate your suggestion about increasing staff at the reception, as we continuously seek ways to enhance our guest experience. Best regards, Piotr Kupiec General Manager

Customer review rating 3.0/5

Peter L. Solo - Confirmed reviews ALL

Under staffed, basic reception, slow and old building with superficial update. When I was there the ACCOR website gave wrong information, charges not consistent (Accor website problem not hotel). Was undergoing renovations and was complicated pickup/drop off which caused problems finding hotel entry. Staff were helpful.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced due to the driveway renovation and the challenges you encountered with the Accor website. I appreciate your understanding and recognition of our staff's assistance during your visit. Best regards, Piotr Kupiec General Manager

Customer review rating 2.0/5

Peak G. S. Couples - Confirmed reviews ALL

hallway outside of room is dirty, bedsheets and pillow cases too old and do not feel clean.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We regret that the cleanliness of the hallway and the condition of the bedding did not meet your expectations. Your comments regarding the shuttle service hours will be taken into consideration as we continually strive to improve our guest experience. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Stella S. J. T. Couples - Confirmed reviews ALL

The first timer I stayed in this hotel I was impressed and the room is nice. But second time, The room is quite dirty and hair around the corner.

Dear Valued Guest, Thank you for your feedback. We are sorry to hear your recent stay experience fell short of your expectations. We regret that the cleanliness of your room did not meet our high standards during your stay. Please be assured that we take such matters seriously and have shared this with our Housekeeping to review the cleaning and room checks process. We do hope to have the opportunity to welcome you back for a seamless experience. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 1,621 reviews 8.4/10 Location
  • 2,234 reviews 6.4/10 Room
  • 2,324 reviews 7.3/10 Service
  • 37 reviews 7.9/10 WiFi
  • 1,011 reviews 7.6/10 Cleanliness
  • 710 reviews 7.6/10 Amenities
  • 629 reviews 7.4/10 Breakfast
  • 480 reviews 8.1/10 Vibe

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