Mercure Singapore On Stevens

Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 3.7/5 294 reviews

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Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

ALLSAFE approved hotel

Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

WINESTONE offers a wide range of quality wines from around the world served alongside Modern European food. This charming restaurant provides the perfect setting for a business lunch, an afternoon with friends or evening wine and dine.

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Our accommodation(s)

Mercure Singapore on Stevens features 518 tastefully designed rooms near Singapore's iconic shopping district - Orchard, with suites and rooms on the Premier Floor that gives access to the exclusive Premier Lounge. Mercure has a strong commitment towards comfort and quality, with rooms providing a touch of nostalgia with elements from the yesteryears of Singapore.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  294 reviews

TripAdvisor Rating  4.0/5  513 reviews

Great customer service!

TripAdvisor rating 5.0/5

Ruth2626 Friends getaway - TripAdvisor review

I’ve been to Winestone for so many times, their food here is really worth it, their chef Ismael did a great job for the great dishes! I guess it’s also fair for the staff to have a Good review with their excellent service, most especially to Pandian who is very accommodating to us, Catherine who is very friendly , and Handel and Muqlish who attended us with great smile and good customer service. I think it’s not only the good food that I keep on coming back but because of the service they always render. I will surely keep on coming back here.

Excellent service; very nice hotel

TripAdvisor rating 5.0/5

27Vivien77 Couples - TripAdvisor review

Memorable stay at Mercure Stevens on 27-28 Nov 2022! The check-in by Andrew was fast. Our requests for high floor with good view was acceded to. We were delighted when we went to our allocated room on Level 9. The view was very good (see photos). There is a bus shuttle to Orchard Rd. A lot of greenery. There is a lovely garden where we can sit and chat or work. The staff was really helpful. Jasmine, the Guest relations officer, came to speak to us and asked if we need anything. She adds a sparkle to our stay. To top it up, to our pleasant surprise, she offered us complimentary mocktails (we could not take alcoholic drinks) which was really good. Before we left, we met the Manager, Ragini who showed us around the hotel. The buffet breakfast was really sumptuous and palatable. We highly recommend Mercure at Stevens!

Staff going above and beyond

TripAdvisor rating 5.0/5

Jo G TripAdvisor review

After a long flight from the uk, I arrived early in the morning at the hotel. Hafiz was the perfect receptionist to serve me, ensuring that he secured me a room for early check in so I could start my week right. Couldn’t thank his efforts to secure this enough.

My memorable stay @ Mercure . 👏

TripAdvisor rating 5.0/5

kishaandraj Friends getaway - TripAdvisor review

I would like to say thanks to Mr Shiva and Javier for helping me with the smooth check in. They are so kind and helpful tbh . Been to alot of hotel but never seen such helpful and kind people like them . Also not forgetting Mr Donovan from the operator. Such a friendly guy who really helped me with my requests. Room was spacious and nice. Breakfast was great ! Overall experience 5/5.

Getting Accor Points credit is a nightmare

TripAdvisor rating 1.0/5

supersonic747 TripAdvisor review

Stayed here for nine nights over the Singapore Grand Prix period and one night about a week earlier. While the hotel services were fine (though a big crowded) its been a complete nightmare getting Accor credit for my stay despite holding Accor Gold. I booked via the Accor website and credit should have been automatic. However I am now trapped in a Kafkaesque nightmare with Accor demanding a copy of my invoices. My stay was divided into three bookings and the hotel charged me twice (combining the second and third bookings into a single invoice but not reflecting the correct dates of stay - though the amounts add up properly to the sum of the three bookings). I have provided details and explanations multiple times to Accor but the saga continues. Posting this here in the hope of getting some attention to resolve this.

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Other web-users rate our hotel

  • 181 reviews 8.1/10 Location
  • 325 reviews 5.7/10 Room
  • 329 reviews 5.4/10 Service
  • 8 reviews 8.1/10 WiFi
  • 157 reviews 6.8/10 Cleanliness
  • 131 reviews 7.3/10 Breakfast
  • 91 reviews 6/10 Amenities
  • 51 reviews 7.9/10 Vibe

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