Mercure Singapore On Stevens 4 stars

Name: Mercure Singapore On Stevens | 4-Star Hotel near Orchard - ALL - ALL
Address: Orchard District, 28 Stevens Road 01 02, 257878, SINGAPORE, 257878, SG
Telephone: +6564916100
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 1,948 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

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Mercure Singapore On Stevens

Hotel for travellers looking for local and authentic experiences

Step into a lush urban paradise just minutes from Singapore's iconic Orchard Road and UNESCO Heritage Site, Singapore Botanic Gardens. The tranquil and locally inspired 518 guests rooms are influenced by colonial black and white houses. Enjoy a cultural urban retreat in our 4-star hotel for business or leisure, with ergonomic work space, unlimited mobile internet access, state-of-the-art meeting facilities, a 24-hour gym, an infinity pool, a lap pool and 4 dining outlets.

Mercure Singapore on Stevens is a 4 star hotel located in a modern, bustling city - Singapore. Also known as the "Garden City", Singapore is covered with trees and tropical flora and fauna, making it one of the most pleasant cities to live and work in. The architectural design of Mercure Singapore on Stevens has subtle representations of Singapore's nature, culture and heritage - past and present.

Located on Stevens Road, Singapore's prime estate, the 4-star hotel is surrounded by lush greenery and within walking distance to UNESCO heritage site, Singapore Botanic Gardens and Asia's best shopping haven, Orchard Road.

Mercure Singapore on Stevens is no longer just providing a place to rest but a lifestyle and gastronomic destination where fitness enthusiasts, corporate travellers, families, local residents and foodies can enjoy our facilities and great restaurants.

Piotr Kupiec, Hotel Management

Hotel extras

Tranquil and locally-inspired environment, a lush urban paradise
Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens
Unlimited high-speed internet access on multiple devices
24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets
Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Room

Superior Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Room

Superior Room with 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

See availabilities

Room

Deluxe Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Room

Deluxe Room with 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

See availabilities

Room

Privilege Floor Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Room

Privilege Floor Room with 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

See availabilities

Suite

Privilege Suite with 1 King Bed

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

+65 6491 6100

+65 6491 6085

Railway station
Bus stop
Airport

Bus Number 105,132,190,972

Bus stop

Access: 100 m / 0.06 mi 1 min walk

Stevens MRT Station

Railway station

Access: 100 m / 0.99 mi 14 min walk / 2 min drive

Taxi

2.23 € 3.3 SGD
Limousine

5.41 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle Bus from the hotel to Wheelock Place to Stevens Downtown Mrt Station every 30 mins from 8:00 am until 9:40 pm daily.

Orchard MRT Station

Railway station

Access: 100 m / 0.99 mi 14 min walk / 2 min drive

Taxi

2.37 € 3.5 SGD
Limousine

5.41 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle Bus from the hotel to Wheelock Place to Stevens Downtown Mrt Station every 30 mins from 8:00 am until 9:40 pm daily.

Frequency

Every 30 minutes

Singapore Changi Airport

Airport

Access: 2.1 km / 12.4 mi 4 hrs walk / 20 min drive

Taxi

1.69 € 2.5 SGD
Limousine

5.41 € 8 SGD
Shuttle

0.61 € 0.9 SGD

Shuttle scheduled, Shuttle on call

Details

The City Shuttle will bring passengers to most downtown hotels at a rate of S$10 per adult or S$7 per child (below 12 years of age). Please find out more from www.changiairport.com.

Frequency

Every 15 minutes

BOTANICAL GARDENS

Botanical gardens

Access: 1.6 km / 0.1 mi 20 min walk / 4 min drive

Shuttle

Shuttle scheduled

Details

Shuttle bus to Singapore Botanic Gardens available at 9:15 am from Mondays to Fridays

ORCHARD ROAD

Tourist attraction

Access: 2.2 km / 1.37 mi 20 min walk / 4 min drive

Taxi

2.23 € 3.3 SGD
Limousine

5.41 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle bus available every half hour from 10 am until 9:40pm daily

NATIONAL GALLERY

Art and Culture

Access: 6 km / 3.73 mi 1 hrs walk / 15 min drive

Shuttle

Additional charge

Shuttle on call

MARINA BAY SANDS

Casino

Access: 7.9 km / 4.91 mi 1 hrs 20 min walk / 16 min drive

SINGAPORE SPORT HUB

Sports centre

Access: 9.3 km / 5.78 mi 1 hrs 20 min walk / 15 min drive

Shuttle

Additional charge

Shuttle on call

UNIVERSAL STUDIOS

Amusement park

Access: 9.7 km / 6.03 mi 1 hrs 39 min walk / 25 min drive

Shuttle

Additional charge

Shuttle on call

SINGAPORE ZOO

Zoo

Access: 16.2 km / 10.07 mi 21 min drive

Singapore Botanic Gardens

Park

Access: 1.6 km / 0.1 mi 20 min walk / 4 min drive

Taxi

2.23 € 3.3 SGD
Limousine

5.41 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle bus to Singapore Botanic Gardens at 9:15 am from Mondays to Fridays

ORCHARD ROAD

Shopping district

Access: 2.2 km / 1.37 mi 17 min walk / 4 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 450 m² / 4843.755 sq ft
Maximum seats capacity: 420
Maximum capacity for banquets: 360

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 1,948 reviews

Giuseppe G. Business - 7/26/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry to learn about your stay experience. We regret that you found the room size, bathroom layout, and overall design to be impractical and uncomfortable for your needs. Our room dimensions and layouts are consistent with the category booked and are reflected on our booking channels, but we understand that they may not suit every traveler's preference. While we appreciate your kind recognition of our team member's friendliness, we understand that the waiting time detracted from your arrival experience. We are grateful for your positive ratings on our cleanliness, our team, and your departure experience, despite your overall disappointment. We continue to review our processes to improve the efficiency of our check-in process. We are sorry to learn that you do not intend to return, but we sincerely appreciate your candid feedback. Yours sincerely, Piotr Kupiec General Manager

Rachel C. Solo - 7/26/2026 Confirmed reviews ALL

As an ALL Silver member, I regularly stay at Accor hotels, so this experience was disappointing. While I appreciate staff were likely following procedures, I feel some of those procedures need reviewing. I was surprised to be charged for cutlery, the guest laundry cost SGD 20 and required cash, my room key stopped working and I was asked if I was checking out at 9am despite extending my stay, and on my fourth morning I was questioned about where I could have breakfast after eating there the previous three days. I was also given an outdated flyer advertising a dining promotion that had ended months earlier. Individually these were small issues, but together they made me feel that policies were prioritised over the guest experience. The housekeeping team were excellent and consistently friendly. I hope this feedback is taken constructively, as this stay has made me question whether I’ll continue choosing Accor hotels.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback and for your continued loyalty as an ALL Silver member. We appreciate you sharing your recent stay experience. While each of these may seem minor on their own, we understand how, collectively, they impacted your overall experience and left you feeling that procedures were taking precedence over genuine hospitality. Your comments have been shared with the relevant teams. With regards to the cutlery charge, we would like to clarify that complimentary cutlery is always provided with our in-room dining orders. For guests who bring food from outside the hotel and wish to enjoy it in their rooms, complimentary cutlery can also be collected from our Food Exchange Restaurant on Level 2. A nominal charge is applied only when guests request for the cutlery to be delivered to their rooms. We do apologize if this was not communicated clearly during your stay. Regarding the laundry, the hotel offers two options for our guests' convenience. Guests may choose our full-service laundry, where garments are collected, professionally laundered, and returned to the room, the laundry price list and laundry bag is placed in all guest rooms for your convenience. Alternatively, we have a self-service laundromat where guests may wash and dry their own laundry by inserting coins into the machines. The self-service facility is charged at SGD 10 per wash cycle and SGD 10 per dry cycle. There is a coin changing machine within the laundromat where guests can change the notes for added convenience. We are delighted to hear your kind compliments about our housekeeping team. We will be sure to share your recognition with them, as they will be encouraged to know their friendliness and service made a positive impression. Thank you once again for your constructive feedback. It is through feedback such as yours that we are able to identify opportunities to improve both our procedures and the overall guest experience. We appreciate your observations and hope you will give us another opportunity to welcome you back and provide the seamless and enjoyable stay you expect as a valued ALL member. Yours sincerely, Piotr Kupiec General Manager

David R. Couples - 7/25/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location and found your room to be clean and well-equipped with the necessary amenities. At the same time, we are sorry to learn that the room size did not meet your expectations, particularly as you were traveling as a couple with luggage. We understand how important comfort and space are during a stay, and we regret that this affected your overall experience. Our hotel offers a selection of room categories, including larger room types that may provide additional space and comfort. Should you choose to stay with us again, we would be delighted to recommend a room category that better suits your needs and travel style. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Best regards, Piotr Kupiec General Manager

Richard R. G. Families - 7/24/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. I apologize for your experience regarding the service and housekeeping. Our goal is to provide a welcoming atmosphere, and I regret that we fell short during your stay. We would also like to share that, as part of our sustainability commitment, the hotel has the Clean for Green initiative, where full housekeeping services are provided on alternate days to help reduce water and energy consumption. We understand that this may differ from your expectations. Please be assured that guests are welcome to request fresh towels, replenishment of amenities, or additional housekeeping assistance on non-service days, and our team is always happy to assist. We hope to welcome you back for a seamless experience when your travels take you back to Singapore. Yours sincerely, Piotr Kupiec General Manager

Shane A. D. D. Solo - 7/24/2026 Confirmed reviews ALL

The layout of the floor with the curved hallway allows extreme noise to travel the length of the floor plate and allows people to run. In addition, I hand people in a room opposite me to the left (10am clock) that were opening the door about 20 times per hour and letting others into the room and constant partying. I complained to reception and nothing was done about it. They said security would be sent up but it never happened because I stood at the peep hole for 20 minutes to see if they would arrive. They never did. Shame on you.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay experience. I sincerely apologize for the disturbances you experienced due to noise from neighboring rooms. Your comfort and satisfaction are of utmost importance to us, and I regret that we feel short in this regard. Additionally, I understand your concerns regarding the response from our reception team. It is our policy to address such issues promptly, and I am disheartened to hear that this was not your experience. Your comments will be reviewed with our team to ensure that we improve our service delivery and follow up. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back for a seamless experience when your travels take you back to Singapore. Yours sincerely, Piotr Kupiec General Manager

Web-users rating

Other web-users rate our hotel

1,657 reviews 8.6/10 Location
2,241 reviews 6.5/10 Room
2,393 reviews 7.5/10 Service
37 reviews 8.1/10 WiFi
1,019 reviews 7.5/10 Cleanliness
753 reviews 7.5/10 Amenities
646 reviews 7.2/10 Breakfast
518 reviews 8.2/10 Vibe

327 reviews 8.2/10 Location
427 reviews 6.8/10 Room
396 reviews 7.4/10 Service
8 reviews 6.9/10 WiFi
193 reviews 7.1/10 Cleanliness
141 reviews 7.2/10 Amenities
127 reviews 8.9/10 Value
100 reviews 6.9/10 Breakfast

161 reviews 8.1/10 Location
199 reviews 7.2/10 Room
210 reviews 7.8/10 Service
5 reviews 6.9/10 WiFi
97 reviews 7.1/10 Cleanliness
77 reviews 7.3/10 Amenities
55 reviews 6.8/10 Breakfast
48 reviews 7.8/10 Vibe

113 reviews 8.7/10 Location
177 reviews 6.7/10 Room
208 reviews 7.2/10 Service
5 reviews 6.9/10 WiFi
96 reviews 7.1/10 Cleanliness
53 reviews 7.3/10 Amenities
39 reviews 8.1/10 Vibe
37 reviews 9.7/10 Pool

107 reviews 8.3/10 Location
191 reviews 6.3/10 Room
201 reviews 6.3/10 Service
85 reviews 7.2/10 Cleanliness
77 reviews 6.5/10 Amenities
68 reviews 6.6/10 Breakfast
47 reviews 6.2/10 Food
21 reviews 9.5/10 Pool

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Singapore On Stevens offers a variety of colonial-inspired accommodations including:

Superior Room with 1 double bed or 2 single beds
Deluxe Room with 1 double bed or 2 single beds
Privilege Floor Room with 1 double bed or 2 single beds
Privilege Suite with 1 King Bed featuring a separate living area and sofa bed

Our rooms offer city or pool views and are well-suited for both business and leisure travelers.

What services and amenities are available?

At Mercure Singapore On Stevens, we offer a range of facilities including:

Free Wi-Fi and high-speed internet
On-site parking for an additional fee
Buffet breakfast
Air conditioning and 42-inch LED TVs
Wheelchair accessibility
Infinity pool and lap pool
24-hour fitness center
Winestone restaurant and bar
Concierge and 24-hour room service
Laundry and laundromat services
Pets allowed
Shuttle service
10 meeting rooms and business center
Wedding venue

What dining options are available?

Mercure Singapore On Stevens features Winestone, a wine bar and restaurant serving reimagined signature fusion dishes. We offer a daily breakfast buffet from 10:30 pm to 2:30 am (3:00 am on weekends), 24-hour room service, and specialized menus including children's, vegetarian, and gluten-free options. Additionally, our Premier Lounge provides a cocktail hour from 5:00 pm to 6:30 pm for eligible guests.

What are the check-in and check-out times?

At Mercure Singapore On Stevens, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Singapore On Stevens regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.