Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,816 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,816 reviews

Customer review rating 2.5/5

Vhe K. L. Business - Confirmed reviews ALL

The soundproofing is extremely poor; I was repeatedly woken up throughout the night by people talking in the hallway and banging noises coming from the adjacent room. It felt as if there was no insulation at all. To make matters worse, the quality of the towels is subpar. They shed an incredible amount of lint. After just one shower, the entire bathroom was filled with tiny fibers floating in the air.

Customer review rating 5.0/5

Bao C. S. Couples - Confirmed reviews ALL

The hotel was conveniently located near to the shopping district, and facilities were new and clean. We enjoyed the selection of food immediately within the hotel; and the pools were great for the weather.

Dear Valued Guest, Thank you very much for sharing your wonderful review following your recent stay with us. We are delighted to know you had such an enjoyable experience and appreciated our location, clean facilities, and dining selections within the hotel. It is also wonderful to hear that you enjoyed the pools, especially in Singapore’s sunny weather. Your kind compliments regarding our accommodation, breakfast, cleanliness, team members, and overall service are truly encouraging to all of us. We are especially grateful for your continued loyalty as an ALL Gold member and are pleased that we were able to make your stay a memorable one. Thank you once again for your generous recommendation and perfect ratings across your experience. We sincerely look forward to welcoming you back again for another exceptional stay in the near future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.5/5

Chun W. V. P. Couples - Confirmed reviews ALL

Stayed in this Mercure on Stevens for 2 nights in April before our cruise with Disney Adventure. It is situated in a quiet neighbourhood along Stevens road and the closest MRT is like 15 minutes walk away from Stevens MRT. However, if you have the energy, a 25 to 30 minutes walk will take you to Orchard Rd, where most of the shopping centres are. Either way is a nice and easy walk AS LONG AS it was not raining heavily. Alternatively you can just take the bus right in front of the hotel and 2 stops will take you right in the heart of the Orchard Road district. There is also the shuttle bus option but that was not very frequent so we didn't bother. We had a twin room on the 9th floor. The room was on the smaller side (18m2) but that's expected in Singapore and they already advertised the size in the booking so there was no surprise. Having said that, it was sufficient for us as we went out most of the time. The bathroom was clean, modern and bigger than we thought, especially the shower area. Minibar was included which had 2 cans of water, juices and beers. We didn't have too much time to explore the hotel itself but we saw the pool and there was a 7-11 convenience store at Novotel (which was next to Mercure). This was most welcome as there were no other shops nearby in the neighbourhood so if you would need something to eat u had to visit those restaurants at the two hotels. At the lobby was a Killim café which was actually a branch of a relatively old brand and served local style breakfast like Kaya toast, semi-boiled eggs and kopi, and they did not disappoint. I think if you don't mind to do a bit of walking to the nearest city centre, then this hotel is a good place to stay, and there is a Novotel nearby if you fancy a higher end hotel. For us Mercure was sufficient for our stay. During our stay there was some kind of digging going on outside the lobby. The noise was definitely deafening and this made it impossible to have a conversation with the reception staff. Luckily the workers stopped working when the night came.

Dear Valued Guest, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us before you embarked on your Disney Adventure cruise. We are delighted to hear you enjoyed our quiet and convenient location, as well as the accessibility to Orchard Road via public transport. It is wonderful to know you found the room clean, comfortable, and well-equipped for your stay, and you appreciated the minibar inclusions and spacious bathroom design. Your kind comments regarding the cleanliness of the hotel and the service provided by our team are truly appreciated and will certainly encourage our colleagues. At the same time, we sincerely apologise for the inconvenience caused by the digging works outside the lobby during your stay. We understand how disruptive the noise must have been, especially during your check-in, and regret the discomfort this caused. Please rest assured that we continue to work closely with the relevant parties to minimise the impact of these ongoing works on our guests’ experience wherever possible. Thank you once again for your valuable feedback and for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back again on your next visit to Singapore. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 5.0/5

Li W. T. Families - Confirmed reviews ALL

very comfortable stay, great amenities

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Singapore on Stevens. We are delighted to hear that you found your experience comfortable and appreciated our amenities. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 4.0/5

C H. Couples - Confirmed reviews ALL

Clean comfortable convenient. Need more staff on reception

Dear Valued Guest, Thank you for your positive feedback regarding the cleanliness and comfort of our hotel. We appreciate your suggestion about increasing staff at the reception, as we continuously seek ways to enhance our guest experience. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 1,617 reviews 8.4/10 Location
  • 2,225 reviews 6.4/10 Room
  • 2,321 reviews 7.3/10 Service
  • 38 reviews 8/10 WiFi
  • 1,003 reviews 7.5/10 Cleanliness
  • 709 reviews 7.6/10 Amenities
  • 628 reviews 7.4/10 Breakfast
  • 482 reviews 8/10 Vibe

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