Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,976 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Room 1

Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,976 reviews

Customer review rating 4.5/5

Wong M. H. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay experience with us. We are delighted to hear you enjoyed the comfort of the Privilege Suite and appreciated the amenities, including the Privilege Lounge and the diverse food options available. Your kind mention of Emily and Praba from our Privilege Lounge team is truly appreciated, we will share this with them as it is a source of encouragement. It is wonderful to know you found our breakfast offerings, particularly the pancake machine and Indian dishes, to your liking. We take pride in our facilities, and it is wonderful to learn that you had a pleasant experience at the pool and gym as well. We look forward to welcoming you back for another enjoyable stay. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Christopher Z. M. H. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear you enjoyed our excellent breakfast buffet, found our team friendly and helpful, and appreciated our convenient location with easy access to shopping and public transportation. It is also encouraging to know that our sustainability efforts and Wi-Fi met your expectations. That said, we sincerely apologise that aspects of your room did not meet the standards you expected. In particular, we regret the cleanliness concerns you encountered. We also apologise for the TV remote not functioning upon arrival and the mini fridge not performing adequately. These are certainly areas where we need to do better. Your feedback has been shared with our Housekeeping and Engineering teams for immediate follow-up, with particular attention to deep-cleaning, ensuring thorough dusting and vacuuming, and checking the functionality of in-room amenities. We will also reinforce our room inspection standards to ensure such issues are identified and addressed before our guests arrive. We truly appreciate your kind recognition of our Heartists and breakfast offering, and we hope to have the opportunity to welcome you and your family again for a more comfortable and enjoyable stay. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Abdulla A. S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your honest comments and do apologise certain aspects of your experience did not fully meet your expectations. We understand your comments regarding the room size. Our rooms are thoughtfully designed to maximise comfort and functionality within the available space, although we appreciate that they may feel compact, particularly for families travelling with more luggage. We are also sorry to hear our breakfast selection did not meet your expectations. Your feedback is valuable, and we will share your comments with our Culinary team as we continue to review the variety and overall breakfast experience. Most importantly, we regret that some interactions with our team did not come across as sufficiently warm and courteous. Genuine hospitality is at the heart of what we strive to deliver, and your comments will be shared with our leaders for coaching with the team. We hope you will give us another opportunity to welcome you and provide a warmer and more enjoyable experience on your next visit. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Victoria L. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for your continued support and for taking the time to share your feedback with us. We are truly delighted to know that, after many visits to Mercure Singapore on Stevens, we have continued to uphold the standards you have come to expect from us. It is wonderful to hear you found your stay comfortable and that our Heartists made a positive impression, reflected in your excellent ratings throughout. Your loyalty and confidence in us mean a great deal to the entire team. We are, however, sorry to learn that the WiFi connection speed was not working too well. We appreciate you highlighting this, and we will share your feedback with tour IT team as we continue to look for ways to improve the connectivity experience for our guests. Thank you once again for your trust and for choosing to return to Mercure Singapore on Stevens time and again. We look forward to welcoming you back for your next visit and making it another comfortable and enjoyable stay. Best regards, Piotr Kupiec General Manager

Customer review rating 5.0/5

Jonathan B. N. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful review and for sharing your experience with us. We are delighted to know that you enjoyed the spacious and comfortable accommodation, our convenient location, and the proximity to Orchard Road. It is especially pleasing to hear you had a positive experience with your ALL Gold membership and made good use of the Stay Plus benefit. We are also glad that you enjoyed our pool and breakfast offering, and your booking experience through ALL.com was seamless. We truly appreciate your positive feedback on our sustainability efforts. We are pleased that details such as our paper-packaged toothpaste resonated with you, as we continue to explore thoughtful ways to reduce single-use plastics and make more responsible choices. Your review of our team is also appreciated, and we will be sure to share this with them as it is truly encouraging. Thank you once again for choosing to stay with us and for your strong recommendation of both our hotel and the ALL loyalty programme. We look forward to welcoming you and your partner back for another enjoyable stay. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 1,661 reviews 8.5/10 Location
  • 2,265 reviews 6.5/10 Room
  • 2,412 reviews 7.5/10 Service
  • 36 reviews 7.8/10 WiFi
  • 1,028 reviews 7.6/10 Cleanliness
  • 746 reviews 7.5/10 Amenities
  • 656 reviews 7.1/10 Breakfast
  • 526 reviews 8.3/10 Vibe

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