Dear Valued Guest, Thank you for your positive feedback regarding your recent long stay with us. We are delighted to hear you enjoyed our comfortable accommodations and amenities, and our team provided attentive and responsive service. Your satisfaction is greatly appreciated. I will be sure to share with our Duty Manager, Umar and our Senior Guest Services Agent, Afika on your kind mention of them. It will be truly a great source of encouragement for them to know their commitment to always taking care of our guests is appreciated. We look forward to welcome you back. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your thoughtful review of your recent stay at Mercure Singapore on Stevens. We are pleased to hear that you appreciated our shuttle service to nearby stations and the hospitality displayed by our team, which are both integral to our guest experience. We acknowledge your comments regarding the location. While we strive to provide convenient transportation options, we understand that it may not meet everyone’s needs perfectly. We are glad that our breakfast offerings met your expectations with a satisfying variety of local dishes and fresh ingredients. Regarding room size and amenities, we appreciate your feedback. Thank you once again for your kind words and constructive feedback. We hope to welcome you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found our accommodations comfortable and our location convenient for your needs. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your positive experience at Mercure Singapore on Stevens. We are delighted to know that you enjoyed our amenities and found our staff at both Winestone and the Food Exchange to be friendly and accommodating. It is always encouraging to hear such kind words about our team, as they strive to create memorable moments for our guests. We will be sure to share your lovely feedback with the team. However, I sincerely apologize for the oversight regarding the coffee cup in your room upon arrival. Cleanliness and attention to detail are of utmost importance to us, and your feedback has been noted. We appreciate your understanding and assure you that we will continue to reinforce our standards to prevent such occurrences in the future. With regards to the booking system, we are already looking into it to understand what was the cause for the glitch. Thank you once again for your valuable feedback. We hope to welcome you back for another pleasant stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback on your recent stay experience. We are delighted to hear you enjoyed our location, facilities, and the friendliness of our staff. We also appreciate your feedback regarding the room size and storage options. We understand that spaciousness is an important part of a comfortable stay especially for a two week-long stay. As our hotel is located in the city, our rooms are designed within the space constraints typical of Singapore’s urban hotels. We do, however, offer larger room options, which our team would be happy to recommend based on your preferences and needs. Alternatively, you may want to consider Novotel Singapore on Stevens located within the same vicinity. It is wonderful to know you had a fantastic time during your two-week stay. We will also be sure to share your feedback on our Concierge with the team. We hope to have the opportunity to welcome you back. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear you found our location convenient for exploring Singapore and that your experience was comfortable. We will be sure to share your kind mention of Afika with her as it will be a great source of encouragement. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Singapore on Stevens. We are delighted to hear you found your room comfortable and well-equipped, and you enjoyed our facilities and the service provided by our team. It is always our goal to create a home away from home experience for our guests. With regards to the WIFI, we encourage all guests to login using their ALL member login to access the Premium WIFI. We look forward to welcoming you back on your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our convenient location and friendly staff. We are pleased to hear you enjoyed the Killiney Cafe located in our lobby. Your feedback is greatly appreciated. We look forward to welcome you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your delightful experience at Mercure Singapore on Stevens. I am thrilled to learn that you and your wife enjoyed your staycation and that our team made your celebration memorable, particularly through the personalized service provided by our Outlet Manager, Muhammad at Winestone. It is always our goal to ensure a seamless experience for our guests, from check-in to dining. I appreciate your recognition of the efforts made by our staff in greeting you warmly and attending to your needs. It is wonderful to hear you felt welcomed throughout your stay. We are honored that you have chosen our properties as your preferred accommodations, and I hope to welcome you back for more memorable experiences in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear you appreciated the spaciousness of your room, as we strive to provide comfortable accommodations for our guests. However, it is concerning to learn about the shortcomings you experienced with our housekeeping services. Cleanliness is a priority for us, and your observations about dust and the condition of the linens and glassware do not meet our standards. We understand how important these details are for a pleasant stay, and we apologize for the oversight. We would also like to clarify our Clean for Green initiative, which forms part of our sustainability commitment. Under this initiative, full housekeeping service is provided on alternate days to help reduce water and energy consumption and, consequently, our carbon footprint. On non-service days, guests are still welcome to request fresh towels, replenishment of amenities or housekeeping assistance whenever required. Your comments are valuable as they help us in our efforts to enhance our services. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more satisfying experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to know you enjoyed the comfort of our accommodations, the buffet breakfast, and the amenities available nearby. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed a comfortable stay, appreciated the spacious room and were happy with the housekeeping service. We have noted your feedback regarding our breakfast variety. As a hotel welcoming guests from many different countries and cultures, our breakfast selection is designed to cater to an international guest profile, offering a combination of local, Asian and Western favourites. We regularly review our offerings and rotate selected dishes to provide variety while catering to the diverse tastes and dietary preferences of our guests. We appreciate your suggestion for greater variety. All our Heartists in guest facing areas of the hotel are well versed in the English language as we recognise the importance of clear and confident communication with guests especially since guests are travelling from international countries where English is the common spoken language. We always encourage all guests to sign up for our ALL Loyalty membership so they can access the premium WIFI with the ALL membership login. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Singapore on Stevens. I sincerely apologize that your experience did not meet your expectations, particularly concerning the service provided by our staff. We strive to ensure a welcoming and helpful environment, and it is disheartening to hear that this was not reflected during your visit. I appreciate your comments about our Winestone Restauran and the attention given to vegetarian options. Thank you once again for your feedback. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our hospitality and service. We are pleased to hear that our clean accommodations and responsive team met your expectations. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our location and staff. I am delighted to hear you enjoyed your stay and found our lounge to be a pleasant space for relaxation. I will be sure to share your kind compliments of Suzanna, Sean, Emily and Praba as it will be a lovely encouragement for them. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your experiences at Mercure Singapore on Stevens. We are delighted to hear our team has consistently provided you with friendly and professional service. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for many more stays in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. I apologize for the inconveniences you encountered upon check-in and during your time in the room. It is concerning to hear that essential amenities were not functioning as expected. We strive to ensure that all rooms meet our high standards of cleanliness and functionality prior to guest arrival. Please rest assured that your comments are being taken for review as we continually seek to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear you found your room comfortable, enjoyed the shower, and appreciated our team's kindness and helpfulness. It is our aim to provide a pleasant experience for all our guests. Do let us know what we can do for your breakfast for your future visits. We look forward to welcome you back. Best regards, Piotr Kupiec General Manager