Mercure Singapore On Stevens

Mercure Singapore On Stevens 4 stars

TripAdvisor rating 4.0/5 458 reviews

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Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

ALLSAFE approved hotel

Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

  • 105, 132, 190, 972: 

  • MRT BLUE LINE:  DOWNTOWN LINE STEVENS

  • MRT RED LINE:  NORTH-SOUTH LINE ORCHARD

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

  • By plane

    Singapore Changi Airport At 0km / 1 miles - Shuttle paying

GPS:1.313439, 103.828417

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

WINESTONE offers a wide range of quality wines from around the world served alongside Modern European food. This charming restaurant provides the perfect setting for a business lunch, an afternoon with friends or evening wine and dine.

Our accommodation(s)

Mercure Singapore on Stevens features 518 tastefully designed rooms near Singapore's iconic shopping district - Orchard, with suites and rooms on the Premier Floor that gives access to the exclusive Premier Lounge. Mercure has a strong commitment towards comfort and quality, with rooms providing a touch of nostalgia with elements from the yesteryears of Singapore.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  458 reviews

Nice stay

TripAdvisor rating 4.0/5

urs_schlaepfer Business - TripAdvisor review

One more time is booked a room at Mercure hotel. As an Accor Platinum member I could use the Novotel lounge in the same building. The shuttle bus from the hotel to Orchard Road is convenient. I'm looking forward to be a guest at this hotel soon again!

Dear urs_schlaepfer, Thank you very much for your loyalty and for choosing to stay with Mercure Singapore on Stevens. It’s an absolute delight to know that the location, facilities and team left a positive imprint on you. Your review has been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Nice room

TripAdvisor rating 4.0/5

jubechatchanan Families - TripAdvisor review

The room was very nice, the staff are very helpful. Staff is also welcoming and everyone in the hotel always willing to help and even called a taxi for us. Every staff was very kindness. I truly appreciated that.

Dear jubechatchanan, Thank you for your review of Mercure Singapore on Stevens. I am pleased to learn that you found our room very nice and the staff, helpful and kind. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

het was just perfect, good service, bus service to central and a happy staff to take care of you, a must visit

TripAdvisor rating 5.0/5

wimnieuwhof Friends getaway - TripAdvisor review

I had a perfect stay at this hotel, have been there 4 times now and will return March 13, good service and free transport to the city, can recommend this hotel to anyone who needs good value for money

Dear wimnieuwhof, Thank you for your wonderful review of Mercure Singapore on Stevens. We are truly delighted to learn that you had a perfect stay at our hotel. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services.On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

Not friendly and accomodative

TripAdvisor rating 1.0/5

Coastal11153 Families - TripAdvisor review

We stayed for 4 days but got charged for 5 even though I had informed about late check in and late check out in advance. Got charged for minibar without using the facilities. The breakfast also poor quality staff not ready to listen and rude

Dear Coastal11153, Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. Upon further investigation, as your check-out time requested was past the standard check-out time of 12 pm, our reservations team had offered a late check-out up until 6 pm that evening on 28th Dec. We understood that you would require the rooms until 11 pm on 28th Dec. As the rooms will be occupied up until 11 pm ( for at least for 11 hours after checkout), our reservation team had confirmed with you that checking out at 11 pm would result in a full day charge for that evening. With regards to the minibar items consumed, it seems that it has been acknowledged by your good self, as seen on the invoice. Kindly note that we are unable to adjust the check-out timing based on the check-in timing as the room would have to be blocked from selling from the previous day in order to ensure that your rooms are available when you arrive in the late evening of 24th Dec. Please rest assured that your comments about the breakfast have been shared with our F&B Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, General Manager Mercure Singapore on Stevens

Hotel room too small

TripAdvisor rating 5.0/5

JaneK2084 Families - TripAdvisor review

First time we stayed at Mercure hotel and We thought that the room should be spacious like Novotel on Steven's as we stayed there before. However, when we opened the room .oh no..super small room size and no king size bed too. Not suitable for family and more suitable for business traveller or couple only. Overall great customer service and they offer free minibar . Thank you so much.

Dear JaneK2084, Thank you for your 5-star review of Mercure Singapore on Stevens. It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens

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