Mercure Singapore On Stevens 4 stars

Name: Mercure Singapore On Stevens | 4-Star Hotel near Orchard - ALL - ALL
Address: Orchard District, 28 Stevens Road 01 02, 257878, SINGAPORE, 257878, SG
Telephone: +6564916100
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 1,866 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

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Mercure Singapore On Stevens

Hotel for travellers looking for local and authentic experiences

Step into a lush urban paradise just minutes from Singapore's iconic Orchard Road and UNESCO Heritage Site, Singapore Botanic Gardens. The tranquil and locally inspired 518 guests rooms are influenced by colonial black and white houses. Enjoy a cultural urban retreat in our 4-star hotel for business or leisure, with ergonomic work space, unlimited mobile internet access, state-of-the-art meeting facilities, a 24-hour gym, an infinity pool, a lap pool and 4 dining outlets.

Mercure Singapore on Stevens is a 4 star hotel located in a modern, bustling city - Singapore. Also known as the "Garden City", Singapore is covered with trees and tropical flora and fauna, making it one of the most pleasant cities to live and work in. The architectural design of Mercure Singapore on Stevens has subtle representations of Singapore's nature, culture and heritage - past and present.

Located on Stevens Road, Singapore's prime estate, the 4-star hotel is surrounded by lush greenery and within walking distance to UNESCO heritage site, Singapore Botanic Gardens and Asia's best shopping haven, Orchard Road.

Mercure Singapore on Stevens is no longer just providing a place to rest but a lifestyle and gastronomic destination where fitness enthusiasts, corporate travellers, families, local residents and foodies can enjoy our facilities and great restaurants.

Piotr Kupiec, Hotel Management

Hotel extras

Tranquil and locally-inspired environment, a lush urban paradise
Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens
Unlimited high-speed internet access on multiple devices
24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets
Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Room

Superior Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Room

Superior Room with 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

See availabilities

Room

Deluxe Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Room

Deluxe Room with 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

See availabilities

Room

Privilege Floor Room with 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Room

Privilege Floor Room with 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Pool side

See availabilities

Suite

Privilege Suite with 1 King Bed

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Pool side

See availabilities

Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

+65 6491 6100

+65 6491 6085

Railway station
Bus stop
Airport

Bus Number 105,132,190,972

Bus stop

Access: 100 m / 0.06 mi 1 min walk

Stevens MRT Station

Railway station

Access: 100 m / 0.99 mi 14 min walk / 2 min drive

Taxi

2.23 € 3.3 SGD
Limousine

5.40 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle Bus from the hotel to Wheelock Place to Stevens Downtown Mrt Station every 30 mins from 8:00 am until 9:40 pm daily.

Orchard MRT Station

Railway station

Access: 100 m / 0.99 mi 14 min walk / 2 min drive

Taxi

2.36 € 3.5 SGD
Limousine

5.40 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle Bus from the hotel to Wheelock Place to Stevens Downtown Mrt Station every 30 mins from 8:00 am until 9:40 pm daily.

Frequency

Every 30 minutes

Singapore Changi Airport

Airport

Access: 2.1 km / 12.4 mi 4 hrs walk / 20 min drive

Taxi

1.69 € 2.5 SGD
Limousine

5.40 € 8 SGD
Shuttle

0.61 € 0.9 SGD

Shuttle scheduled, Shuttle on call

Details

The City Shuttle will bring passengers to most downtown hotels at a rate of S$10 per adult or S$7 per child (below 12 years of age). Please find out more from www.changiairport.com.

Frequency

Every 15 minutes

BOTANICAL GARDENS

Botanical gardens

Access: 1.6 km / 0.1 mi 20 min walk / 4 min drive

Shuttle

Shuttle scheduled

Details

Shuttle bus to Singapore Botanic Gardens available at 9:15 am from Mondays to Fridays

ORCHARD ROAD

Tourist attraction

Access: 2.2 km / 1.37 mi 20 min walk / 4 min drive

Taxi

2.23 € 3.3 SGD
Limousine

5.40 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle bus available every half hour from 10 am until 9:40pm daily

NATIONAL GALLERY

Art and Culture

Access: 6 km / 3.73 mi 1 hrs walk / 15 min drive

Shuttle

Additional charge

Shuttle on call

MARINA BAY SANDS

Casino

Access: 7.9 km / 4.91 mi 1 hrs 20 min walk / 16 min drive

SINGAPORE SPORT HUB

Sports centre

Access: 9.3 km / 5.78 mi 1 hrs 20 min walk / 15 min drive

Shuttle

Additional charge

Shuttle on call

UNIVERSAL STUDIOS

Amusement park

Access: 9.7 km / 6.03 mi 1 hrs 39 min walk / 25 min drive

Shuttle

Additional charge

Shuttle on call

SINGAPORE ZOO

Zoo

Access: 16.2 km / 10.07 mi 21 min drive

Singapore Botanic Gardens

Park

Access: 1.6 km / 0.1 mi 20 min walk / 4 min drive

Taxi

2.23 € 3.3 SGD
Limousine

5.40 € 8 SGD
Shuttle

Shuttle scheduled

Details

Shuttle bus to Singapore Botanic Gardens at 9:15 am from Mondays to Fridays

ORCHARD ROAD

Shopping district

Access: 2.2 km / 1.37 mi 17 min walk / 4 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 450 m² / 4843.755 sq ft
Maximum seats capacity: 420
Maximum capacity for banquets: 360

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 1,866 reviews

Duangrat O. Business - 6/17/2026 Confirmed reviews ALL

I’ve been staying few times but not improving. Checkin takes longer. No matter how many guests are queueing, only one staff handling it. Another staff stands next but not facilitating at all. Recent visit is a bit better when 3rd staff stepped in to help … after many minutes past and still stuck with 1st guest. So bottleneck. My billings is supposed to be handled by an agent so i’m reluctant to do online checkin which asks for my personal card. Last time i was charged on my personal card and it’s so annoying just to get a contact of the hotel. I had to follow up my refund in all channels : agent, card, hotel. Million emails to chase for a refund. Not very helpful despite the hotel mistake. And guess what, this time round almost repeat the same mistake. I need to firmly deny the payment … my agent name is in the hotel checkin form. Why have the form, if not using/reading it. Not plan to come back again. Will consider other hotel options

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about the frustrations you experienced during your recent stay, particularly as a returning guest. We sincerely apologize for the challenges you encountered during check-in and with the handling of your billing arrangements. It is especially disappointing to know that a concern you previously experienced regarding payment processing was repeated despite your booking being clearly arranged through a travel agent. We fully understand how frustrating and time-consuming it must have been to pursue a refund following the earlier billing error, and we regret the inconvenience and lack of confidence this has caused. Your feedback is being reviewed with our Front Office leadership team. While we are grateful that you found your accommodation generally comfortable, we deeply regret that the overall experience has left you considering alternative hotels for future stays. We value your loyalty as an ALL Classic member and are sorry that we have not delivered the level of service you rightfully expected from us. Thank you once again for your candid feedback. We hope you may allow us the opportunity to regain your trust and provide you with a significantly improved experience in the future. Yours sincerely, Piotr Kupiec General Manager

Angel I. C. J. Business - 6/17/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to know you were satisfied with our team's service, as well as your arrival and departure experience, we are sorry the room amenities and cleanliness did not fully meet your expectations. We appreciate your comments regarding the absence of a bidet and closet space. Our rooms are designed with a compact and modern layout, we understand how additional storage and bathroom amenities would enhance comfort for guests staying over a longer duration. Your feedback has been taken into consideration when we are reviewing our room design for future enhancements. In addition, we are concerned to learn that the cleanliness of the room did not meet our usual standards, and we will be reinforcing our housekeeping checks to ensure a more comfortable experience for our guests. Thank you once again for your valuable feedback and for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Best regards, Piotr Kupiec General Manager

Chong W. T. Couples - 6/17/2026 Confirmed reviews ALL

I wud like to strongly compliment Ms Noorul, (your front office manager). She really makes my day with her professionalism and customer oriented dedication duly exhibited prior to my checkin to Mercure@Stevens. Not only does Ms Noorul fully understands her job well and that she also understands how to deliver good customer experiences and customers' satisfaction which is a very important criterias towards maintaining the Accor reputable international branding and Accorplus members. She is also very instrumental coupled with strong leadership capabilities demonstrated to motivate staffs to help and support needing guests in the hotel. I would strongly suggest to set her as a role model for further grooming to some senior level which will certainly create and add more value to Accor with her continuous and dedicated professionalism. Incidentally, I wud like also compliment Ms Sabrina Chua from the Premier Lounge. She is also very dedicated, helpful and responsive to towards guests.

Dear Valued Guest, Thank you for taking the time to share your positive experience at Mercure Singapore on Stevens. We are delighted to hear your kind words about the friendliness and professionalism of our staff, particularly Noorul, Praba, Mark and Sabrina. It is lovely to know that their warm and genuine hospitality along with their dedication positively impacted your stay. At our hotel, we strive to ensure that all guests receive exceptional service, and it is rewarding to see our team members recognized for their contributions. We are committed to nurturing our talents to enhance the overall guest experience. Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future. Yours sincerely, Piotr Kupiec General Manager

Nigel D. P. Couples - 6/16/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found our staff friendly and enjoyed the comfort of our accommodations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

K. S. N. K. S. Couples - 6/15/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback and for your loyalty as an ALL Platinum member. We are pleased to know you enjoyed our serene surroundings and found the overall stay comfortable. It is also encouraging to hear that you had positive experiences with our Privilege Lounge team and the breakfast manager, Mohammad at Winestone. We will be sure to pass along your kind compliments to them. However, I am truly sorry that your arrival experience did not meet your expectations. As a valued Platinum member, a clear explanation of your membership benefits, and seamless access to all entitled privileges. We regret the information regarding your breakfast venue, lounge access, cocktail hours, and key card activation was not communicated during check-in. I am also concerned to learn about the service you experienced at the Reception. While we understand early arrivals may occasionally require a wait for room readiness, our team should proactively manage expectations, provide regular updates, and offer to notify you once your room became available. I apologize that this was not your experience and the service appeared lacking in engagement and professionalism. Please be assured that your feedback has been shared with our Front Office leadership team for review and coaching, particularly regarding guest recognition, communication of loyalty benefits, and proactive service standards. Thank you once again for bringing these matters to our attention. We appreciate your candid feedback as it helps us improve, and we hope to have the opportunity to welcome you back and provide the seamless and personalized experience that our ALL members deserve. Yours sincerely, Piotr Kupiec General Manager

Web-users rating

Other web-users rate our hotel

1,645 reviews 8.4/10 Location
2,220 reviews 6.5/10 Room
2,345 reviews 7.4/10 Service
37 reviews 8.2/10 WiFi
1,006 reviews 7.5/10 Cleanliness
722 reviews 7.5/10 Amenities
625 reviews 7.2/10 Breakfast
496 reviews 8.2/10 Vibe

343 reviews 8.2/10 Location
435 reviews 7/10 Room
404 reviews 7.5/10 Service
9 reviews 7.2/10 WiFi
202 reviews 7.1/10 Cleanliness
145 reviews 7.4/10 Amenities
135 reviews 8.8/10 Value
100 reviews 7.1/10 Breakfast

162 reviews 8.1/10 Location
196 reviews 7.3/10 Room
215 reviews 7.8/10 Service
96 reviews 7/10 Cleanliness
72 reviews 7.2/10 Amenities
51 reviews 6.6/10 Breakfast
47 reviews 7.8/10 Vibe
40 reviews 9.7/10 Pool

113 reviews 8.8/10 Location
174 reviews 6.7/10 Room
200 reviews 6.7/10 Service
5 reviews 7.1/10 WiFi
93 reviews 7/10 Cleanliness
48 reviews 7.9/10 Amenities
36 reviews 8.3/10 Vibe
32 reviews 9.7/10 Pool

104 reviews 8.2/10 Location
190 reviews 6.2/10 Room
203 reviews 6.2/10 Service
85 reviews 6.9/10 Cleanliness
73 reviews 6/10 Amenities
67 reviews 6.6/10 Breakfast
45 reviews 5.9/10 Food
22 reviews 9.6/10 Pool

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Singapore On Stevens offers a variety of colonial-inspired accommodations including:

Superior Room with 1 double bed or 2 single beds
Deluxe Room with 1 double bed or 2 single beds
Privilege Floor Room with 1 double bed or 2 single beds
Privilege Suite with 1 King Bed featuring a separate living area and sofa bed

Our rooms offer city or pool views and are well-suited for both business and leisure travelers.

What services and amenities are available?

At Mercure Singapore On Stevens, we offer a range of facilities including:

Free Wi-Fi and high-speed internet
On-site parking for an additional fee
Buffet breakfast
Air conditioning and 42-inch LED TVs
Wheelchair accessibility
Infinity pool and lap pool
24-hour fitness center
Winestone restaurant and bar
Concierge and 24-hour room service
Laundry and laundromat services
Pets allowed
Shuttle service
10 meeting rooms and business center
Wedding venue

What dining options are available?

Mercure Singapore On Stevens features Winestone, a wine bar and restaurant serving reimagined signature fusion dishes. We offer a daily breakfast buffet from 10:30 pm to 2:30 am (3:00 am on weekends), 24-hour room service, and specialized menus including children's, vegetarian, and gluten-free options. Additionally, our Premier Lounge provides a cocktail hour from 5:00 pm to 6:30 pm for eligible guests.

What are the check-in and check-out times?

At Mercure Singapore On Stevens, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Singapore On Stevens regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.