Mercure Singapore On Stevens 4 stars

Its very difficult to find a reasonable but good Singapore hotel these days and Mercure definitely fits the bill. The price is reasonable relative to the elevated singapore price but the rooms are standard and rather small. I came for business so its perfect for me but not ideal for a family with kids. Some great perks are the facilities (shared with novotel) and the shuttle to orchard area. I would stay here again for business!

The follow up service from Ms Wei Ling was exactly what we needed. And manage to work quickly and swift to the various changes. Saran also made additional efforts to ensure the 3 ballrooms are ready by the night before the event and implemented based on our needs. Isa made great AV system which is better than the other hotels we went before.

I celebrated my birthday here and all I can say is that it was one of the best birthdays yet! The location of the hotel was close to Orchard Rd and the metro making all of my day trips accessible. The staff found out that it was my birthday and have showered me with such a welcoming and extremely amiable energy. Thank you Sofia, Puspha, and Antony for being attentive and supportive throughout my stay. They made the experience much more enjoyable and unforgettable. Will be back for sure!

Overall, a disappointing stay. The property is not old - circa late 2017-2018 but it is starting to date real quick. The walls are scuffed, paint peeling and corridor smelled. Yes rooms are small but doable. Bed and pillows were comfortable but we had to change rooms due to mouldy bathroom and toilet. I question the design of the bathroom. There is limited space to store your toiletries without being anxious of your things dropping into the toilet bowl. There is huge empty space under the sink which could have been used for storing things. The floor towels were ripped. I thought it was just a single day issue but the following days’ replacements were the same. Breakfast had a large selection and seems to slightly change daily. However, disappointed with the quality of the food considering it’s sgd40+tax per adult! Cooked food weren’t warm enough and baked goods were not great. Good is that kids eat free. We did walk to and fro Orchard a few times. It’s not difficult if you don’t mind the heat. We also used the free shuttle but omg, the mini bus squeals so loudly when braking. It appears it needs urgent service to replace the brakes! Pool was good for relaxing and service was generally fine. Internet wasn’t blazingly quick. Management really needs to focus on upkeeping the hotel before it ages to a really poorly maintained property.

Excellent stay from start to finish! With hubby's membership we were booked in through the lounge on the second floor which is a great facility with brilliant staff. Glenn and Sofia were amazing and always on hand with their warm smiles and attentive service and made us feel welcomed every time we stepped through the door. I had a small injury and Glenn kindly offered some first aid products for me to use which was a game changer. The rooms are compact and modern, the bed and pillows were super comfortable with a good size bar fridge and all other expected facilities were available. We spent every morning by the infinity pool and enjoyed the location of the hotel and made use of the free shuttle. This can take you to Orchard Rd, a shopaholic's dream and Stevens MRT making everything easily accessible. The staff alone are a big enough draw card to return!