Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.0/5 2,503 reviews

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Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature western dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

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100% genuine reviews from our guests

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ALL Rating  4.0/5  2,503 reviews

TripAdvisor Rating  4.5/5  992 reviews

Certificate of excellence 2024

Good Stay, Great Location

Customer review rating 4.5/5

Titin R. Solo - Confirmed reviews ALL

First time staying at this area where actually really close to the center. Room is clean and nice.

My Birthday Trip

TripAdvisor rating 5.0/5

NorthStar67059686367 TripAdvisor review

The best bed I ever had. Comfy and clean. Great service ,the food was amazing. The best stayed for my 43 birthday. Every time we went out and I’m happy to get back in the room so fresh.Anyone who wants to stay very highly recommended. We’re definitely going back.

Dear NorthStar67059686367, Thank you for choosing Mercure Singapore on Stevens for your birthday trip. We are delighted to hear that you enjoyed the comfortable and clean bed, great service, and amazing food during your stay. We look forward to welcoming you back for another memorable experience. Sincerely, Piotr Kupiec General Manager

Singapore Sling

TripAdvisor rating 5.0/5

Anthony B TripAdvisor review

We had an amazing time at the Novotel Mercure . Staff very helpful and friendly. Have a shuttle bus . That will take you directly to Orchard Rd if you want shopping. Or to Little India for dining and culture . Rooms really clean and modern . Anyone staying here will not be disappointed

Dear Anthony, Thank you for sharing your positive experience at Mercure Singapore On Stevens. We are delighted to hear that you had an amazing time and found our team to be helpful and friendly. Our shuttle service to Orchard Rd and Little India aims to enhance our guests' experience. We take pride in our modern and clean rooms. Your satisfaction is our priority, and we look forward to welcoming you back. Sincerely, Piotr Kupiec General Manager

Comfortable & Modern Hotel But Needs Improvement In Service Standards

TripAdvisor rating 4.0/5

VishitK TripAdvisor review

Stayed in the property for 2 nights during a transit stop in Singapore. The hotel is about 20 minutes taxi ride from Changi Airport and I spent SGD $35 on the taxi fare. The hotel is part of a 2-Property setup, with a Novotel next to the property, and the two hotels sharing some facilities like the Club Lounge, Swimming Pools etc. I arrived late in the evening and the check-in process was average. Had booked a room on the "Privilege Floor" which included free minibar, half-board and access to the Club Lounge on Level 2. I had to prompt the person who checked me in about inclusions in my booking- should have been the other way around! Room was on the 10th floor and it was comfortable. However, I was not impressed with the minibar. It wasn't stocked up and had just juices in tetra packs and a small box of chips. Upon querying why it wasn't stocked up, Housekeeping assured me that they will send someone to fill it up with soft drink cans etc. The Housekeeping staff who came to the room to stock up had a very negative body language and just had more of the tetra packs, and when asked about the rest of the items, he rudely replied that "those aren't included in your room"! Very rude staff member who requires urgent training in basic communication skills with guests. Then, discovered that my safe was not working. A technician had to come to the room to fix it- he was prompt and polite. However, after a long flight, these things made me very disappointed at my choice of hotel. As I had half-board included, I enquired on my dinner options but due to my late arrival, would not have had much time to refresh and go down to the restaurant. That's where the amazing Sherlyn from In-Room dining assisted me. She organized food to be delivered to my room and was very professional. I met her again during lunch the next day at the restaurant and she was very courteous and a thorough professional. Definitely an asset to the hotel and must be commended. Another staff member that helped me change my perception towards the hotel is Sofia- the Club Lounge Manager. I met her at breakfast, and when I advised her of my issues from the previous night, she was genuinely apologetic about it all and ensured my minibar issue was resolved. What a gem of a person- one can really see she cares for the guests and the hotel. It is because of staff members like Sherlyn and Sofia that guests return back to these hotels. Rest of my stay was fine. The hotel is a fair bit away from the nearest MRT station, but a shuttle bus operates throughout the day for guests to drop and pick up from the nearest MRT station of Stevens. The hotel has two swimming pools- a lap pool and an infinity pool. I used the latter and it was good. For a hotel that has many airline crew staying, I was surprised the Front Desk/ Concierge did not provide any international travel adapters. I was able to get one from the Club Lounge. There is a 7-Eleven not too far from the property for guests to purchase everyday items. Overall, a decent hotel. However, service standards need improvement. Hotel has exceptional staff like Sherlyn and Sofia that do their best to elevate it above average.

Dear Vishit K, Thank you for sharing your detailed feedback about your recent stay at our hotel. We are glad to hear that you found our property comfortable and modern. We sincerely apologize for the shortcomings you experienced during your stay, especially regarding the service standards. Your feedback regarding the check-in process, minibar stocking, and the safe issue has been duly noted, and we will address these areas with our team to ensure a more seamless experience for our guests. We are delighted to hear about your positive interactions with our team members Sherlyn and Sofia. They truly exemplify the level of service we aim to provide to all our guests. We appreciate your kind words and will ensure they are recognized for their outstanding efforts. We hope to welcome you back in the future for an improved experience. Sincerely, Piotr Kupiec General Manager

Mercure Hotel at Stevens(Housekeeping)

TripAdvisor rating 5.0/5

Jay L TripAdvisor review

My name is Mr. Loong. I really enjoyed my stay at the Mercure hotel Stevens. The staffs are nice, the accommodation facility, food, pool, and gym are great. When it comes to cleanliness, I personally thanks Ms. Cai Ting and Ms. Juliani Juus for doing their daily upkeep and housekeeping of my room. They’re very professional and they’re always wearing a smile whenever I see them. They’re really very nice. I would love to stay here again and definitely recommend this hotel to others.

Dear Mr. Loong, Thank you for sharing your positive feedback about your stay at Mercure Singapore On Stevens. We are delighted to hear that you enjoyed the facilities and services provided by our team member. Your kind words about Cai Ting and Juliani Juus will be shared with them, as we strive to maintain high standards. We truly appreciate your recommendation and look forward to welcoming you back in the future. Sincerely, Piotr Kupiec General Manager

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Other web-users rate our hotel

  • 1,518 reviews 8.3/10 Location
  • 2,406 reviews 6.4/10 Room
  • 2,388 reviews 7.3/10 Service
  • 36 reviews 8.2/10 WiFi
  • 1,131 reviews 7.3/10 Cleanliness
  • 791 reviews 7.1/10 Breakfast
  • 659 reviews 7.5/10 Amenities
  • 454 reviews 6/10 Food

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