Mercure Singapore On Stevens 4 stars

I really wanted to like this this hotel and was looking forward to the stay. But unfortunately left quite disappointed. Online reservations team is useless. None of my requests were met even though I have emailed them personally twice weeks in advance and both times got a positive and reassuring respond. Advance online check in as offered by the hotel made no difference in check-in process. Why bother offering? Upon check in at hotel they could NOT find my extension night reservation even after back and forth phone calls with their reservations team and my re-forwarding the communication email with the hotel. I was never updated on the status of my lost extension night reservations as promised, I had to re-approach the reservation desk again the next day and start the verifying process all over again before they finally found it. The worst is probably housekeeping. Not changing fresh bedsheets and only made them the first couple of nights was understandable. On the 3rd night bed was not even made at all! Housekeeping only bothered to take out rubbish and replace bathmat and replenished mineral water. Toiletries not replenished. When asked for an extra towel (only 1 bath towel and 1 hand towel were prepared in the room for 2 people stay?) housekeeping just shoved me 7 pieces of different sizes towels without a word. Generous but bathroom is too small to put them anywhere! I took the 2 towels I needed had to find the housekeeping cart and return the rest. Room is very small but I can live with that though not enough hangers/spaces to put stuff. Probably OK for 1 person, a little crowded for a two people stay. Positive: great common facilities (gym, two lap pools, 7-11 onsite, laundromat, several restaurant options on site).

sink drainage was bad. shower has weak pressure. overall cleanliness can be better.

Free shuttle from hotel is very helpful. Where Orchard is quite busy and traffic. I don’t want waste my time and money for taxi, thank you

Rooms were too small. Service was not to the standard of four star hotel

My friend and I are in town to attend the U2 concert. We only stay for 3 days 2 nights. It is a short trip but we have enjoyed staying at the Mercure. We have been greeted with friendly staff. The free shuttle bus is a bonus service from the hotel. It takes you from the Mercure to Orchard Road which is very convenience for everyone to go shopping and to other locations via MRT. One point that I would like to mention is the cleanliness of the outdoor area, mainly at the infinity pool. On Saturday morning while my friend and I were swimming we have noticed there were lots of emptied beer cans and bottles lying around the pool area. We believe there was a party on the previous night. It does create an unpleasant view of the pool. Hopefully there will be staff following up of the pool cleanliness from now on.

Location was fine with the frequent and timely shuttle bus service . Room are clean and cosy . However our room USB port was faulty and our floor lamp is faulty too . Room service was prompt for food and beverages service . Great gym facilities . Felt welcome upon arrival at hotel .

Fast Check in and Check out Shuttle bus facility so help us easy to go to Orchad Nice Welcome drink Location so strategic from bus station Clean room

All well except for check in. Was given card to access door, however door key couldn’t work twice. Was given new key after going reception twice.

Cozy room, friendly staff, good breakfast

Room is small but nice view, room was not cleaned properly floor was left dusty, Ac didnt wk in one of the rooms for entire night had to shift to another. Bfast was same copy paste menu every day , not appealing for long stay.

As a silver member with accor plus, no any welcome drink, no Wi-Fi information is provided during check in. Breakfast place is small, and lack of choice compare with novotel next door No standard desk for working

I stayed in Mercure for 5 days, the check in went smooth, the room was readily available - i didn't have to wait. The room was clean but i saw a small cockroach on my last day. Breakfast was also okay. I've enjoyed my say and will definitely be back.

We got a package deal which included the room, welcome drink, one nights buffet meal and daily breakfast. The selection for the buffet meal was really extensive covering most styles of cooking. The only issue we had was that the food was cold. We ate about 7.30 so not sure why it was only barely warm. I did notice a microwave so wasn't sure if you were meant to choose your dishes then heat it up? There were a few staff around but only appeared to be one that spoke good English and he was pretty busy. Saying this though the food was delicious and plenty available. Breakfast was again a great choice and continually stocked up, 3 mornings of great service and food. The hotel we really like for both the cleanliness and location and we found we could walk quite easily to orchard road. Room was just a touch on the small side with the wall being just inches from the bed on one side. Bathroom too was a touch small. We stayed three nights so this did impact a bit on us by the end of the stay but the room was nice and bed was comfortable otherwise. Staff on reception were all very professional and welcoming. Would definitely stay again and would also recommend to friends.

As per TK agreement bookings via e-mail and responds were made in a prompt way. Your staff is very friendly and helping.

Convenient for a conference I was attending, but to see Singapore, th hotel was not central or convenient