Dear Valued Guest, Thank you for your feedback regarding your stay at Mercure Singapore on Stevens. I am pleased to hear that you enjoyed our location and found your stay comfortable. We appreciate your comments and look forward to welcoming you back. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your generous feedback and for recommending Mercure Singapore on Stevens to others. I am delighted to hear that you had a wonderful stay and appreciated the cleanliness, comfort, and value of our hotel. It is wonderful to know that our location and the friendly demeanor of our staff contributed positively to your experience. I am also pleased that you enjoyed the beautiful view from your room. Your kind words will be shared with the team, as they strive to provide exceptional service. We look forward to welcoming you back during your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your stay at Mercure Singapore on Stevens. I am delighted to hear you enjoyed our location and the service provided by our team. I am thankful for your kind recognition of our sustainability efforts as we continue to work on more developments. Having guests support and appreciation means a lot to me and the team. We look forward to welcoming you back for another wonderful experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding the room size. I understand that spacious accommodation is an important aspect of a comfortable stay. As a hotel situated in Singapore’s city centre, our room sizes are generally reflective of the typical accommodation dimensions found in urban hotels within the city. Nevertheless, I recognise the importance of guest comfort and assure you that we will continue to do our utmost to maximise comfort, convenience and functionality within the available space. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your stay. I am delighted to hear that you found your experience comfortable and appreciated the complimentary shuttle service. As part of sustainability goals, the hotel has implemented our Clean for Green Housekeeping intiative since 2023, where housekeeping services are offered on an alternate day basis. This initiative helps us conserve water and energy, reduce the use of cleaning chemicals, and minimise our environmental footprint, while maintaining the comfort and cleanliness of our rooms. We sincerely appreciate your participation in this initiative and your contribution towards more responsible and sustainable hospitality. Your appreciation for our waste segregation practices is greatly appreciated. Your kind mention of our Ridzuan who assisted you with the taxi will be shared with him. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback and for choosing to stay with us. I appreciate your valuable comments and am pleased to know that you took the time to share your suggestions for improvement. Regarding the shuttle bus service, the frequency and operating hours have been determined following a study of guest usage patterns and the timings at which our guests most frequently utilise the service. We also remain mindful of our environmental responsibilities and carbon footprint, and therefore strive to balance guest convenience with sustainable transportation practices. I sincerely apologise for the inconvenience experienced with your ice bucket request. Our team generally offers guests the option of self-collection as an alternative, particularly during peak in-room dining hours when delivery may take longer than usual. However, we regret if this arrangement was not communicated or handled in an appropriate manner. Your feedback serves as a valuable reminder for us to ensure our team communicates such options more thoughtfully while maintaining our service standards. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with a more seamless and enjoyable experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding our location and the calm ambiance of our hotel. I appreciate your suggestions for expanding our breakfast variety. As we welcome guests from diverse nationalities and cultural backgrounds, we are currently offering a large variety which caters to the different tastes and preferences of our international clientele. We will review how we can continue to enhance the spread without compromising on the space and comfort of our guests. I acknowledge your concerns regarding the reception service and will ensure that our team continues to receive the training necessary to provide efficient service. Your feedback is important to us, as we strive for continuous improvement. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Mercure Singapore on Stevens. I am delighted to hear that you appreciated our facilities, location, and the welcoming nature of our front desk staff. It is wonderful to know that the cleanliness of the rooms and the friendliness of our team contributed to a memorable experience. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback. I am delighted to hear that you enjoyed our convenient location and the shuttle service. It is wonderful to know that our Duty Manager, Kamala provided you with excellent assistance during your stay. We hope to welcome you back soon. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your continued support and for choosing to stay with us on several occasions. I am truly sorry and disappointed to learn that your recent experience fell considerably short of the positive stays you had previously enjoyed. Please accept my sincere apologies for the shortcomings you had experienced. I am particularly concerned that you felt our team was less attentive and that you had to repeatedly request items that should have been properly attended to. This is certainly not the level of hospitality we wish to deliver, especially to a valued ALL Gold member and returning guest. Your feedback has been shared with the respective teams for immediate attention and improvement. We genuinely value your loyalty and hope you will allow us another opportunity to restore your confidence and deliver the warm, attentive service you have come to expect from us. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay. I am delighted to hear that you appreciated our recognition of you as our ALL Gold member and found your stay comfortable. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I would also like to clarify our Clean for Green initiative, which forms part of our sustainability commitment. Under this initiative, full housekeeping service is provided on alternate days to help reduce water and energy consumption and, consequently, our environmental impact. On non-service days, guests are still welcome to request fresh towels, replenishment of amenities or housekeeping assistance whenever required. I sincerely regret that our team came across as unreceptive during your stay. We believe that attentive listening, a welcoming attitude and genuine care are essential to delivering the hospitality our guests deserve. Please be assured that your feedback has been shared with the team for review and improvement, as this is not the impression we wish to leave with our guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more positive and memorable experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding our service. I am delighted to know you enjoyed your experience at Mercure Singapore on Stevens. Your kind words motivate our team to continue providing excellent hospitality. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologise that your stay with us fell short of your expectations, particularly when travelling with your family. We are sorry for the inconvenience caused by the shortcomings you have kindly brought to our attention. Your comments have been shared with our team for immediate review. Regarding our shuttle service, we understand that the frequency and operating hours may have made travelling to and from the city less convenient. Our shuttle schedule is planned based on a study of guest usage patterns, while also taking into consideration our commitment to managing our environmental footprint. Nevertheless, we appreciate your perspective and will keep your comments in mind when reviewing the schedule. Thank you once again for your constructive feedback. We are truly sorry that we did not deliver the comfortable and enjoyable experience you had hoped for. We value your comments and hope to have an opportunity to regain your confidence in our hotel. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback. I am sorry to learn that your recent stay was disappointing, particularly as your previous experience with us had been much more positive. I sincerely apologise for the lack of warmth you received during check-in. A warm and friendly welcome is fundamental to our hospitality, and I agree our Front Office team plays an important role in shaping our guests’ first impressions. Your feedback has been shared with the team for further discussion and reinforcement of our service expectations. With regards to your request for ice, as the in-room dining team was unavailable due to high number of room service meal orders, to avoid causing any delays, our team had advised you to collect the ice from our restaurant on level 2. I do apologise if this was not properly communicated to you and the inconvenience it caused. I also appreciate your feedback regarding the ALL membership registration process. We understand the registration requirements may be cumbersome for guests unfamiliar with the process, and this is the very reason why our team engages guests upon arrival to assist them with the registration. Thank you for bringing these matters to our attention. We sincerely hope to have another opportunity to welcome you back and restore the positive experience you previously enjoyed with us. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear you found your stay comfortable. We appreciate your comments about the bathroom size and will certainly take this into consideration for future improvements. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback. We are pleased to hear you enjoyed our amenities and found our staff, especially Shahari to be helpful during your stay. Your kind words motivate us to continue providing excellent service. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your valuable feedback regarding your stay with us. I am pleased to hear you found our location and accommodations comfortable. We acknowledge the minor delays during check-in and appreciate your understanding. Your comments will be noted for future improvements. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear you found the cleanliness and comfort of your room satisfactory, as well as the beauty of our surroundings. However, I am sorry to hear the lighting in the room did not meet your expectations for your work needs. Your comments are valuable to us as we continually strive to enhance our guest experience. Best regards, Piotr Kupiec General Manager