Mercure Singapore On Stevens 4 stars

Perfect service for SHAIK;) Warm and efficient, help me a lot ෆ The room is simple and cute. But a little bit not that clean. Found a bottle under the bed and some dust cover the desk. So far excellent for the service;)

1. Check in - I arrived at 3.45pm. I booked a single bed room. Front desk staff (a trainee) informed me that my room is not yet ready and is unable to find any available single bed rooms. So I had to stay in a double bed room (joined together). Front desk staff took my passport to verify my details and forgot to gave it back. 2. Room - chipped wall paint, door has scratches. Wooden floor panels were uneven (possibly due to water exposure from bathroom). Understand that space is limited, but wardrobe design is poor - my trousers cannot be hanged without it touching the surface of the table. Cheap dental kit provided that made me think that this was a budget hotel. 3. Make up room / Do Not Disturb signage tries to be clever but may not be obvious or clear to other guests. Also does not hang very well on the door knob. 4. Infestation - I had takeway food to be eaten later during the night (I was fasting). When I woke up to eat, there were ants all over my food! Did not expect this at this hotel. Will not be returning.

Booked for a short 2D1N R&R and it was my birthday. Upon check in, the front desk lady, Pushpa saw that it was my birthday and immediately wished me. She then graciously upgraded my room to a suite and it was an amazing room. Pillows were plush and bed was comfortable. Spacious and I had a nice desk space to do catch up on my work as well. As if the service couldn’t get any more pleasant, Pushpa, Agnes and another lady (I forgot her name) came to my door and surprised me with a complimentary cake. They sang me a birthday song and even took Polaroid pictures. They were so so sweet. Even check out was a breeze. Service really does make a difference when the extra mile was taken out of initiative and not asked. Thank you wonderful ladies. God Bless!

really happy with my 4 night stay here. Great staff, always helpful. Room is a standard sized city hotel room, good for 2 people but compact. Nice bed. Bathroom is likewise small but has everything you need. The room was quite with good blackout curtains. I did not use the pools or fitness room, but they looked very nice. Breakfast is really good - full western style fare and also Asian, fresh omelets, fresh fruit, beacon etc. Lots of dinner / lunch options to eat from more formal to very casual. There is a 7-11 shop on site also so that was useful. 20 minutes by taxi to the city center, 10 minutes car to Orchard Road (could walk it in 25 minutes) , 30 minutes the airport. Did not use public transport so can't comment on that. It was about USD 200 a night including breakfast. Would definitely stay here again.

My girlfriend is in a wheelchair. The hotel has rooms with guardrails near the toilet for her. And the staff was very helpfull. Our room has a very nice view over the city. We got a welcome drink and some bites. The managers is in the picture. She was very friendly.