Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,796 reviews

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Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,796 reviews

Customer review rating 4.0/5

Landry G. Business - Confirmed reviews ALL

Hotel is well located and staff is welcoming and professional. Never understood the working of the air-conditioning that seemed to be controlled centrally and turned off during the night. Disliked the online check-in experience. Disliked the automated in room dining via QR code with very limited choice and not working. Did not understand the make up room rules, not clear and did not have my room done.

Customer review rating 5.0/5

Fred W. Business - Confirmed reviews ALL

The service is absolutely amazing. Gupi was exceptional. From arriving too early to check in, to helping me recover my passport i left behind in the room after checkout, the guy was caring and gave a personalized, genuinely authentic touch to his services. The room was spacious and very functional too. From someone who has not stayed outside marriotts for at least 5 years now, the service offered at Mercure (including the food exchange) went above and beyond. (i stayed at 2 mercures during my trip and both were exceptional).

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that Gopi's warm and genuine hospitality service made a lasting impression on your experience. It is lovely to know he was able to assist you promptly upon your early arrival and the recovery of your passport, showcasing our commitment to personalised service. We are also pleased that you found the room spacious and functional, contributing to your overall satisfaction. Your recognition of the quality of service at our hotel, is greatly appreciated. We will also review your comments on the lobster buffet with our Culinary Team. We look forward to welcoming you back for another memorable stay in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 2.5/5

Hannah L. L. Business - Confirmed reviews ALL

The bed was comfy and staff were nice, however there was black mould throughout the room, the wallpaper was peeling, I think it would be terrifying to pull it back and see what is under there. There was also mould throughout the bathroom and the sheet had a stain of some sort on it. I asked for my bed to be changed and it was clean and tidy when I returned later that day. I had a lovely night swim in the lap pool. The restaurant on site was average and expensive, though the service was excellent.

Customer review rating 3.5/5

Irada A. Couples - Confirmed reviews ALL

Everything was good except the weird housekeeping schedule. Get knocked on door early just to get chased if we want rooms to be cleaned and report to them by 10:30am and walked away. However the rooms are clean and staffs are generally helpful.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I apologize for any inconvenience caused by our housekeeping team. Our goal is to ensure a comfortable experience for all guests, and your feedback is valuable for our continuous improvement. Best regards, Piotr Kupiec General Manager

Customer review rating 5.0/5

Chew H. T. Friends - Confirmed reviews ALL

Mercure is very well organized. Platinum members had their check in done at the lounge and it was a breeze. The staff at the two restaurants , Winestone and Food Exchange were also very friendly and helpful..

Dear Valued Guest, Thank you very much for your kind feedback. As a combined hotel complex, we are pleased to share that our Platinum and Diamond members who book with Mercure Singapore on Stevens enjoy exclusive access to our Premier Lounge located in Novotel Singapore on Stevens, where check-in can be completed seamlessly in a more relaxed setting. This also allows our Platinum and Diamond members to take full advantage of our evening cocktails, adding an extra touch of comfort and convenience to their stay. We are delighted to hear you found the experience smooth and our team in both Winestone and Food Exchange left a positive impression with their warm and friendly hospitality. We will be sure to share your mention of Mohamed with him as it is a great motivation. Your recognition means a great deal to us, and we look forward to welcoming you again soon. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 1,589 reviews 8.5/10 Location
  • 2,225 reviews 6.4/10 Room
  • 2,305 reviews 7.3/10 Service
  • 37 reviews 7.4/10 WiFi
  • 1,004 reviews 7.6/10 Cleanliness
  • 703 reviews 7.7/10 Amenities
  • 623 reviews 7.4/10 Breakfast
  • 480 reviews 8.2/10 Vibe

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